Due to the continued success and expansion of the company s property portfolio, we have an exciting opportunity for an Acquisitions Manager within our Property Department. This is a permanent full-time role which will be field based but will require you to attend meetings at our Head Office in York as and when required. This is a national role, so you can be located anywhere in the UK but must be prepared for UK-wide travel and overnight stays when needed. The purpose of this new role is to help deliver further growth by acquiring new retail locations nationwide plus provide additional support to asset manage our property portfolio of 190+ freehold and leasehold properties. As an Acquisitions Manager your main responsibilities will be to target, locate, negotiate, and obtain property locations within High Streets, Shopping Centres, Outlets Shopping Centres and Retail Parks across the UK and Southern Ireland, by targeting specific locations that do not cannibalize existing locations within our current portfolio. You ll collate all the relevant key information to make informed decisions, negotiate the commercial terms and occupancy costs, plus ensure that each individual matter acquired is financially viable before presenting to the Board for approval. Reporting to the Head of Property you will play a key role within the business and growth of the property team, to ensure that the company s strategic expansion plans are delivered by acquiring new property acquisitions nationwide, within key demographic locations, opened within budget plus delivered within the relevant timelines. Key Responsibilities of our Acquisitions Manager; A cquire new locations plus asset manage multiple property matters per calendar year in line with the company s budgeted forecast. Develop/maintain key regional market contacts to help avoid unnecessary agent fees. Obtain the very best commercial and financial terms to ensure that each individual location is financially viable. Collate the relevant information then present each new opportunity to the Board. Obtain full board approval prior to instructing Solicitors. Resolve and complete all legal matters in line with the company protocols. Provide clear communication and forecasted timelines to the business. Deliver each matter within budget plus within the relevant timeline. Develop strong relationships with internal stakeholders across various departments. Negotiate/manage all external costs (i.e. Legal, Surveyors & Agent fees). Provide property advice and support for internal stakeholders across various depts. Ideal Candidate; Minimum 5 years of experience within a similar role with a proven track record. Good understanding of financial and legal framework within each trading style. Commercially astute, strong negotiator with commercial contracts management skills. Able to develop strong relationships with internal stakeholders across various depts. Good understanding and experience of Profit & Loss accounts (P&L s). Business case development and high level of excel knowledge is essential. Experience within property strategy development and project management. Comprehensive knowledge and understanding of the legal framework applicable to retail commercial properties within the UK and EIRE. Advanced Landlord and Tenant knowledge; strong understanding of legal protocols, statutes and established commercial practices. Professional qualification or proven track record (e.g., Royal Institute of Chartered Surveyors), project management & prince 2 qualified or equivalent. Presentation skills; experienced and confident at presenting at Board level. Proactive approach with excellent analytical and problem-solving abilities. Exceptional interpersonal and communication skills. Self-motivated and able to work alone or as part of a team. Ability to thrive in a fast-paced and dynamic environment. Knowledge of the footwear or retail industry would be an advantage. Benefits/Package for our Acquisitions Manager: Salary: Circa £55,000 depending on experience plus; company car, annual discretionary bonus scheme, death in service benefit plus; Generous Staff Discount Long Service Awards Holiday Entitlement (Increases with service) Company Contribution Pension Access to RetailTRUST (Wellbeing Support) Access to RetailCURE (Financial Support) Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme About Us: At Pavers we are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. Pavers is a growing, highly profitable, independent family-run business with a strong balance sheet, employing over 1,800 people across our estate of circa 200 Stores, Head Office & Distribution Centre, and we remain acquisitive. We were voted one of the Top 10 Employers in Retail in the UK in 2020 and were recognised as a 3 Employer with World Class levels of workplace engagement by Best Companies in 2023. At Pavers we truly believe the talents, passion, and dedication of our employees are the reasons for our success. As of 2023 we are working towards obtaining menopause friendly status. In 2021 we became the first major retailer to achieve Carbon Neutral status and have proudly maintained this standard ever since. Championing sustainability is at the heart of everything that we do, and we re committed to changing the future of retail for the better acting in an environmentally and socially responsible manner. Giving back is in our nature as a Business and in 2018 we established the Pavers Foundation, in the memory of our late founder, Catherine Paver. Since then, the Foundation has awarded grants for causes close to our colleagues hearts for; community, education, and areas of health, totalling more than £2m, growing year on year. If this sounds like the kind of business you d like to know more about, we d love to hear from you - please apply today for the role of Acquisitions Manager.
May 04, 2024
Full time
Due to the continued success and expansion of the company s property portfolio, we have an exciting opportunity for an Acquisitions Manager within our Property Department. This is a permanent full-time role which will be field based but will require you to attend meetings at our Head Office in York as and when required. This is a national role, so you can be located anywhere in the UK but must be prepared for UK-wide travel and overnight stays when needed. The purpose of this new role is to help deliver further growth by acquiring new retail locations nationwide plus provide additional support to asset manage our property portfolio of 190+ freehold and leasehold properties. As an Acquisitions Manager your main responsibilities will be to target, locate, negotiate, and obtain property locations within High Streets, Shopping Centres, Outlets Shopping Centres and Retail Parks across the UK and Southern Ireland, by targeting specific locations that do not cannibalize existing locations within our current portfolio. You ll collate all the relevant key information to make informed decisions, negotiate the commercial terms and occupancy costs, plus ensure that each individual matter acquired is financially viable before presenting to the Board for approval. Reporting to the Head of Property you will play a key role within the business and growth of the property team, to ensure that the company s strategic expansion plans are delivered by acquiring new property acquisitions nationwide, within key demographic locations, opened within budget plus delivered within the relevant timelines. Key Responsibilities of our Acquisitions Manager; A cquire new locations plus asset manage multiple property matters per calendar year in line with the company s budgeted forecast. Develop/maintain key regional market contacts to help avoid unnecessary agent fees. Obtain the very best commercial and financial terms to ensure that each individual location is financially viable. Collate the relevant information then present each new opportunity to the Board. Obtain full board approval prior to instructing Solicitors. Resolve and complete all legal matters in line with the company protocols. Provide clear communication and forecasted timelines to the business. Deliver each matter within budget plus within the relevant timeline. Develop strong relationships with internal stakeholders across various departments. Negotiate/manage all external costs (i.e. Legal, Surveyors & Agent fees). Provide property advice and support for internal stakeholders across various depts. Ideal Candidate; Minimum 5 years of experience within a similar role with a proven track record. Good understanding of financial and legal framework within each trading style. Commercially astute, strong negotiator with commercial contracts management skills. Able to develop strong relationships with internal stakeholders across various depts. Good understanding and experience of Profit & Loss accounts (P&L s). Business case development and high level of excel knowledge is essential. Experience within property strategy development and project management. Comprehensive knowledge and understanding of the legal framework applicable to retail commercial properties within the UK and EIRE. Advanced Landlord and Tenant knowledge; strong understanding of legal protocols, statutes and established commercial practices. Professional qualification or proven track record (e.g., Royal Institute of Chartered Surveyors), project management & prince 2 qualified or equivalent. Presentation skills; experienced and confident at presenting at Board level. Proactive approach with excellent analytical and problem-solving abilities. Exceptional interpersonal and communication skills. Self-motivated and able to work alone or as part of a team. Ability to thrive in a fast-paced and dynamic environment. Knowledge of the footwear or retail industry would be an advantage. Benefits/Package for our Acquisitions Manager: Salary: Circa £55,000 depending on experience plus; company car, annual discretionary bonus scheme, death in service benefit plus; Generous Staff Discount Long Service Awards Holiday Entitlement (Increases with service) Company Contribution Pension Access to RetailTRUST (Wellbeing Support) Access to RetailCURE (Financial Support) Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme About Us: At Pavers we are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. Pavers is a growing, highly profitable, independent family-run business with a strong balance sheet, employing over 1,800 people across our estate of circa 200 Stores, Head Office & Distribution Centre, and we remain acquisitive. We were voted one of the Top 10 Employers in Retail in the UK in 2020 and were recognised as a 3 Employer with World Class levels of workplace engagement by Best Companies in 2023. At Pavers we truly believe the talents, passion, and dedication of our employees are the reasons for our success. As of 2023 we are working towards obtaining menopause friendly status. In 2021 we became the first major retailer to achieve Carbon Neutral status and have proudly maintained this standard ever since. Championing sustainability is at the heart of everything that we do, and we re committed to changing the future of retail for the better acting in an environmentally and socially responsible manner. Giving back is in our nature as a Business and in 2018 we established the Pavers Foundation, in the memory of our late founder, Catherine Paver. Since then, the Foundation has awarded grants for causes close to our colleagues hearts for; community, education, and areas of health, totalling more than £2m, growing year on year. If this sounds like the kind of business you d like to know more about, we d love to hear from you - please apply today for the role of Acquisitions Manager.
Worth Recruiting Property Industry Recruitment SENIOR LETTINGS NEGOTIATOR Residential Lettings Location: Hailsham, BN27 Salary: OTE: £40k Position: Permanent Full Time A highly respected, professional Property Company covering East Sussex are searching for a skilled, charismatic and experienced Residential Lettings agent for this role as a Senior Lettings Negotiator based in the Hailsham, BN27 area. The ideal candidate will have s ensational selling and negotiating abilities and be able to readily spot opportunities and cross sell. Instruction winning skills and a comprehensive knowledge of Hailsham and the surrounding areas would be exceptionally helpful and some previous supervisory experience would also be beneficial. If you are looking for a new position with a well-known brand that puts its staff at the centre of its business, then this could be the position for you. The company may also look at this as a promotional opportunity for a candidate with good listing skills and the right attitude. You will need to be energetic, driven, proactive, self-motivated, articulate and of course, utterly charming! Skills: The skills required for this Senior Lettings Negotiator Residential Lettings role will include: Previous experience in residential estate agency Excellent sales ability High level of customer service skills Good telephone manner and positive attitude Well presented, ambitious and self-motivated Well spoken and articulate Knowledge of the Hailsham / East Sussex area helpful Full Driving License and own car essential Thoroughly professional approach to Estate Agency The Company: Our client is an independent, expanding Property Company that is building an excellent reputation in the area and prides themselves on their values and outstanding customer service they provide to their clients. Benefits: With this Senior Lettings Negotiator Residential Lettings role include: Great career progression Exceptional earing opportunities Ongoing training and support Friendly working environment Contact Us: If you are interested in this role as a Senior Lettings Negotiator Residential Lettings please contact the Property Recruitment Team at Worth Recruiting and please send us a copy of your CV. Worth Recruiting Property Industry Recruitment provides a bespoke recruitment service to the Property Industry including roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management and Financial Services. You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: worthrecruiting.me. GDPR: Worth Recruiting are acting as a recruitment agency in relation to this position. By submitting your application, you are consenting to Worth Recruiting processing and storing your data for the purposes of your job search. Feedback: We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the Worth Recruiting team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future. Confidentiality: All communications with staff at Worth Recruiting are completely confidential. We will always want to have a conversation with you before we are able to submit your CV to our client. Quote: job WR37958 - Senior Lettings Negotiator Residential Lettings
May 03, 2024
Full time
Worth Recruiting Property Industry Recruitment SENIOR LETTINGS NEGOTIATOR Residential Lettings Location: Hailsham, BN27 Salary: OTE: £40k Position: Permanent Full Time A highly respected, professional Property Company covering East Sussex are searching for a skilled, charismatic and experienced Residential Lettings agent for this role as a Senior Lettings Negotiator based in the Hailsham, BN27 area. The ideal candidate will have s ensational selling and negotiating abilities and be able to readily spot opportunities and cross sell. Instruction winning skills and a comprehensive knowledge of Hailsham and the surrounding areas would be exceptionally helpful and some previous supervisory experience would also be beneficial. If you are looking for a new position with a well-known brand that puts its staff at the centre of its business, then this could be the position for you. The company may also look at this as a promotional opportunity for a candidate with good listing skills and the right attitude. You will need to be energetic, driven, proactive, self-motivated, articulate and of course, utterly charming! Skills: The skills required for this Senior Lettings Negotiator Residential Lettings role will include: Previous experience in residential estate agency Excellent sales ability High level of customer service skills Good telephone manner and positive attitude Well presented, ambitious and self-motivated Well spoken and articulate Knowledge of the Hailsham / East Sussex area helpful Full Driving License and own car essential Thoroughly professional approach to Estate Agency The Company: Our client is an independent, expanding Property Company that is building an excellent reputation in the area and prides themselves on their values and outstanding customer service they provide to their clients. Benefits: With this Senior Lettings Negotiator Residential Lettings role include: Great career progression Exceptional earing opportunities Ongoing training and support Friendly working environment Contact Us: If you are interested in this role as a Senior Lettings Negotiator Residential Lettings please contact the Property Recruitment Team at Worth Recruiting and please send us a copy of your CV. Worth Recruiting Property Industry Recruitment provides a bespoke recruitment service to the Property Industry including roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management and Financial Services. You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: worthrecruiting.me. GDPR: Worth Recruiting are acting as a recruitment agency in relation to this position. By submitting your application, you are consenting to Worth Recruiting processing and storing your data for the purposes of your job search. Feedback: We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the Worth Recruiting team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future. Confidentiality: All communications with staff at Worth Recruiting are completely confidential. We will always want to have a conversation with you before we are able to submit your CV to our client. Quote: job WR37958 - Senior Lettings Negotiator Residential Lettings
We are proud to be representing an ever-growing business within the property sector, that due to development are looking for a dedicated Sales Executive You will be responsible for developing new business accounts and managing new opportunities with existing national accounts. You will be key part in supporting the Sales & Marketing Manager to develop and manage other business wide development initiatives. Hours: Monday to Friday 8:30 - 5:30 (early finish on Fridays) Salary - up to 30,000 (+ 9k Comission Incentive Acheiveable) Start date - As soon as possible Benefits: 25 days holiday + Bank Holidays Modern office space Westfield health and Rewards Flexible working on Fridays (2PM finish) Free Parking on site Key Skills Required Tenacious - A determined nature is an absolute must for this role. You will be self-motivated and confident directly contacting target businesses, adopting a cold calling approach when necessary. Collaborative - you will quickly forge relationships across the business to gain in-depth understanding of regional priorities and maximise opportunities. Commercially minded - ability to make financially sound decisions on the information available. Skills to analyse and interpret information quickly. Goal orientated. Exceptional networking abilities - applied in conjunction with persuasive communication skills, enabling you to build relationships with key contacts within target businesses. Responsibilities Supporting the Business by generating a constant stream of high quality, qualified National or Regional leads. Generate a pipeline, continually track, and evaluate business development progress. Understand the needs of prospective multi-site Occupiers. Identify and pursue new business development opportunities to expand lettings across multiple sites. Establish new networks and foster strategic relationships with key stakeholders. Develop and implement effective strategies to drive National account growth. Forge strong relationships with Regional, Area and Centre Managers to leverage expansion and multisite opportunities with existing Occupiers. Support the development and management of other business wide development initiatives such as Estate Agent and Customer Referral Schemes. Maintain a robust understanding of the priorities in each region. Keep up-to-date with industry trends, market opportunities, and competitor activities. If you are looking for a new challenge and the above is somewhere you can see yourself, then please APPLY NOW to be considered or contact Kara at Brook Street Peterborough for further details.
May 03, 2024
Full time
We are proud to be representing an ever-growing business within the property sector, that due to development are looking for a dedicated Sales Executive You will be responsible for developing new business accounts and managing new opportunities with existing national accounts. You will be key part in supporting the Sales & Marketing Manager to develop and manage other business wide development initiatives. Hours: Monday to Friday 8:30 - 5:30 (early finish on Fridays) Salary - up to 30,000 (+ 9k Comission Incentive Acheiveable) Start date - As soon as possible Benefits: 25 days holiday + Bank Holidays Modern office space Westfield health and Rewards Flexible working on Fridays (2PM finish) Free Parking on site Key Skills Required Tenacious - A determined nature is an absolute must for this role. You will be self-motivated and confident directly contacting target businesses, adopting a cold calling approach when necessary. Collaborative - you will quickly forge relationships across the business to gain in-depth understanding of regional priorities and maximise opportunities. Commercially minded - ability to make financially sound decisions on the information available. Skills to analyse and interpret information quickly. Goal orientated. Exceptional networking abilities - applied in conjunction with persuasive communication skills, enabling you to build relationships with key contacts within target businesses. Responsibilities Supporting the Business by generating a constant stream of high quality, qualified National or Regional leads. Generate a pipeline, continually track, and evaluate business development progress. Understand the needs of prospective multi-site Occupiers. Identify and pursue new business development opportunities to expand lettings across multiple sites. Establish new networks and foster strategic relationships with key stakeholders. Develop and implement effective strategies to drive National account growth. Forge strong relationships with Regional, Area and Centre Managers to leverage expansion and multisite opportunities with existing Occupiers. Support the development and management of other business wide development initiatives such as Estate Agent and Customer Referral Schemes. Maintain a robust understanding of the priorities in each region. Keep up-to-date with industry trends, market opportunities, and competitor activities. If you are looking for a new challenge and the above is somewhere you can see yourself, then please APPLY NOW to be considered or contact Kara at Brook Street Peterborough for further details.
My client, a fantastic market leading independent agent, are looking for a Marketing Consultant to join their team in their well established office based in the centre of Basildon. You will be joining a fun and energetic team with scope to make the role your own and be encouraged and supported to progress your career within this well-established and regarded agency. Responsibilities for this Marketing Consultant role will include: Provide that personal, professional marketing experience and advice, and help make sure their customers get the best price for their properties Successfully list a targeted number of properties, advising and helping vendors sell their homes Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field Identifying new leads and generating new business to improve performance General assistance to the Branch Manager in the day to day running of the estate agency business, maximising income and profit from a range of products and services Help motivate and inspire the team, running morning meetings in the absence of the Branch Manager Skills & Experience for this Marketing Consultant role: An ability to build great relationships Drive and determination together with plenty of get up and go to, with pace, passion, and enthusiasm! Work hard to keep up with the challenges you will face and be focused on turning the ordinary into the extraordinary . Ambitious and self-motivated with the ability to work in a pressurised environment You will need a full driving license Interest in Property A minimum of 3 years experience Benefits for this (Job Title) role include; Basic Salary: £23,000 (Additional guaranteed earnings first 3 months) On Target Earnings: £40,000 Car Allowance: £2,500 OR Company Car Work Pattern: 5 days per week including some Saturdays (2 on, 1 off) Monday to Friday 08 30, Saturday 09 00 Additional Benefits: Holiday Commission, 33 days paid Holiday, Additional Day off for your Birthday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Financial sponsorship of EA Qualifications, Employee Assistance Scheme Paid entry fees for charitable events Contact Details: If you are interested in this role as a Marketing Consultant please contact Darren Moore at Rayner Personnel on (phone number removed) and please forward us a copy of your CV. Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
May 03, 2024
Full time
My client, a fantastic market leading independent agent, are looking for a Marketing Consultant to join their team in their well established office based in the centre of Basildon. You will be joining a fun and energetic team with scope to make the role your own and be encouraged and supported to progress your career within this well-established and regarded agency. Responsibilities for this Marketing Consultant role will include: Provide that personal, professional marketing experience and advice, and help make sure their customers get the best price for their properties Successfully list a targeted number of properties, advising and helping vendors sell their homes Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field Identifying new leads and generating new business to improve performance General assistance to the Branch Manager in the day to day running of the estate agency business, maximising income and profit from a range of products and services Help motivate and inspire the team, running morning meetings in the absence of the Branch Manager Skills & Experience for this Marketing Consultant role: An ability to build great relationships Drive and determination together with plenty of get up and go to, with pace, passion, and enthusiasm! Work hard to keep up with the challenges you will face and be focused on turning the ordinary into the extraordinary . Ambitious and self-motivated with the ability to work in a pressurised environment You will need a full driving license Interest in Property A minimum of 3 years experience Benefits for this (Job Title) role include; Basic Salary: £23,000 (Additional guaranteed earnings first 3 months) On Target Earnings: £40,000 Car Allowance: £2,500 OR Company Car Work Pattern: 5 days per week including some Saturdays (2 on, 1 off) Monday to Friday 08 30, Saturday 09 00 Additional Benefits: Holiday Commission, 33 days paid Holiday, Additional Day off for your Birthday, Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Financial sponsorship of EA Qualifications, Employee Assistance Scheme Paid entry fees for charitable events Contact Details: If you are interested in this role as a Marketing Consultant please contact Darren Moore at Rayner Personnel on (phone number removed) and please forward us a copy of your CV. Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Location: Must live in the specific Geographic location Accountable to: Area Partner Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. The Benefits of the role continued: £20,000 to £27,500 basic salary, dependent on experience £50000+ Complete on-target earnings Three months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme Company Car Career progression opportunities Employee Assistance Programme Our new company-wide Elevate incentive program The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
May 03, 2024
Full time
Location: Must live in the specific Geographic location Accountable to: Area Partner Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. The Benefits of the role continued: £20,000 to £27,500 basic salary, dependent on experience £50000+ Complete on-target earnings Three months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme Company Car Career progression opportunities Employee Assistance Programme Our new company-wide Elevate incentive program The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
Are you eager to join a fast-paced, exciting, and vibrant environment? Are you available immediately? Our client, an established, successful and continuously growing business, are looking to recruit 5 enthusiastic individuals to join their lively, upbeat team in Burgess Hill as Customer Service Agents. No extensive experience is required - just bring a passion for delivering great customer service, and we'll provide you with full training to excel in this role! Additionally, there are weekly bonuses available as a reward for your hard work. As a Customer Service Agent, you will be an integral part of their expanding team and project, driven by the success they have achieved so far. This is an opportunity to work in a supportive, collaborative environment where your contributions make a significant impact. Forget about cold calling or sales - their focus is on delivering exceptional customer service. You should be available immediately for a 12 week temporary assignment that will become a permanent position and ready to start in mid May. If you are interested in this excellent opportunity and are eager to get stuck into a Customer Service based role, we would love to hear from you. Responsibilities as a Customer Service Agent Please note: This is NOT a cold calling role, you will be organising and booking deliveries via telephone to existing patients to organise the delivery of regular medication. Making calls to existing patients to organise the delivery of regular medication Methodical working with good attention to detail and a good telephone manner Using a computer, following a script and recording outcomes Requirements Good Customer Service skills Excellent telephone manner - confident on phones Ideally, you will be able to commit to a 3 month contract Job Title: Customer Service Agent Location: Burgess Hill (3 minute walk to the train station) Salary: 11.44 + 1 per hour attendance bonus for completion of all shifts assigned within a month (no sickness / absences) Full Time: Monday - Friday, 9:00am - 6:00pm OR 10:00am - 7:00pm Minimum of 12 week temporary assignment, which will then become a permanent role. For more information about this Customer Service Agent role, please contact Chloe McCausland at Clearline Recruitment.
May 03, 2024
Full time
Are you eager to join a fast-paced, exciting, and vibrant environment? Are you available immediately? Our client, an established, successful and continuously growing business, are looking to recruit 5 enthusiastic individuals to join their lively, upbeat team in Burgess Hill as Customer Service Agents. No extensive experience is required - just bring a passion for delivering great customer service, and we'll provide you with full training to excel in this role! Additionally, there are weekly bonuses available as a reward for your hard work. As a Customer Service Agent, you will be an integral part of their expanding team and project, driven by the success they have achieved so far. This is an opportunity to work in a supportive, collaborative environment where your contributions make a significant impact. Forget about cold calling or sales - their focus is on delivering exceptional customer service. You should be available immediately for a 12 week temporary assignment that will become a permanent position and ready to start in mid May. If you are interested in this excellent opportunity and are eager to get stuck into a Customer Service based role, we would love to hear from you. Responsibilities as a Customer Service Agent Please note: This is NOT a cold calling role, you will be organising and booking deliveries via telephone to existing patients to organise the delivery of regular medication. Making calls to existing patients to organise the delivery of regular medication Methodical working with good attention to detail and a good telephone manner Using a computer, following a script and recording outcomes Requirements Good Customer Service skills Excellent telephone manner - confident on phones Ideally, you will be able to commit to a 3 month contract Job Title: Customer Service Agent Location: Burgess Hill (3 minute walk to the train station) Salary: 11.44 + 1 per hour attendance bonus for completion of all shifts assigned within a month (no sickness / absences) Full Time: Monday - Friday, 9:00am - 6:00pm OR 10:00am - 7:00pm Minimum of 12 week temporary assignment, which will then become a permanent role. For more information about this Customer Service Agent role, please contact Chloe McCausland at Clearline Recruitment.
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 03, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Customer Service Advisor 23,400, Haywards Heath, Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch),25 days holiday + Bank Holidays, Discount Scheme The Role We are thrilled to be working with our long-standing client in their search for several customer service advisors to join their busy customer support team. Working as part of a small team, the role of Customer Service Advisor will see you answering enquiries from customers of global media companies by phone, email and live chat. Handle inbound and outbound customer contacts, answering questions and resolving complaints. Process orders via all contact methods. Move between voice calls & email as necessary Switch between inbound and outbound work as necessary Cross sell products and retain customers Requirements To be successful in the role of Customer Service Advisor, you will have excellent communication skills (verbal and written) with a confident telephone manner. Ideally you will have some customer service experience, either office based, or customer facing. You will have a good level of education and a willingness to learn. This role could suit someone who has worked as Customer Service Representative, Call Centre Agent or Customer Support Advisor. Company Information You will be joining a company who is long-established and highly successful in their field. They are committed to developing their staff, and this role has a direct progression path into more senior positions within the customer service department. There is also future opportunity for employees to develop their careers in other departments of the business. Package 23,400 Haywards Heath Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch) 25 days holiday + Bank Holidays Discount Scheme Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
May 02, 2024
Full time
Customer Service Advisor 23,400, Haywards Heath, Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch),25 days holiday + Bank Holidays, Discount Scheme The Role We are thrilled to be working with our long-standing client in their search for several customer service advisors to join their busy customer support team. Working as part of a small team, the role of Customer Service Advisor will see you answering enquiries from customers of global media companies by phone, email and live chat. Handle inbound and outbound customer contacts, answering questions and resolving complaints. Process orders via all contact methods. Move between voice calls & email as necessary Switch between inbound and outbound work as necessary Cross sell products and retain customers Requirements To be successful in the role of Customer Service Advisor, you will have excellent communication skills (verbal and written) with a confident telephone manner. Ideally you will have some customer service experience, either office based, or customer facing. You will have a good level of education and a willingness to learn. This role could suit someone who has worked as Customer Service Representative, Call Centre Agent or Customer Support Advisor. Company Information You will be joining a company who is long-established and highly successful in their field. They are committed to developing their staff, and this role has a direct progression path into more senior positions within the customer service department. There is also future opportunity for employees to develop their careers in other departments of the business. Package 23,400 Haywards Heath Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch) 25 days holiday + Bank Holidays Discount Scheme Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
We are seeking motivated Trainee Estate Agents to join our dynamic and established team based in our vibrant contact centre in Dunstable .This is a fantastic opportunity for a driven and ambitious individual who is ready to embark on their next stage of their career with Connells Group.We can offer you, industry leading training and development a demonstrable career ladder and a realistic year one OTE of £26,000 - £34,000 .As a sales negotiator, it is your responsibility to provide support to our branch network by making outbound calls to customers in order to secure property valuations. This role requires strong sales skills, excellent communication abilities, and a passion for results. You will work closely with customer to understand their needs and preferences, provide personalised recommendations, and help facilitate a successful property purchase. What you'll do: Book property valuations and viewing appointments for our estate agency branches through outbound calls Proactively generate leads through outbound calls and follow-ups to help maximise sales opportunities Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines. Why you'll love it here: Generous incentives and team nights out Quarterly awards and paid trips for top achievers Employee discounts and wellness programme Industry leading training and development with full induction training and management training schemes to grow internal Clear career progression opportunities 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Free On-Site Parking Uncapped commission A realistic OTE: £26,000 - £34,000 Required skills, knowledge and experience: Excellent verbal and written communication skills, particularly over the phone At least 2 years experience within a call centre, customer service, sales, estate agency or similar role Strong sales skills and an ability to persuade and influence others Results-oriented mindset with a focus on achieving sales targets and goals Ability to work independently, manage time effectively, and prioritise tasks Outstanding customer care/customer service experience Able to work in a fast-paced environment Self-motivated, confident, and approachable Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00398
May 02, 2024
Full time
We are seeking motivated Trainee Estate Agents to join our dynamic and established team based in our vibrant contact centre in Dunstable .This is a fantastic opportunity for a driven and ambitious individual who is ready to embark on their next stage of their career with Connells Group.We can offer you, industry leading training and development a demonstrable career ladder and a realistic year one OTE of £26,000 - £34,000 .As a sales negotiator, it is your responsibility to provide support to our branch network by making outbound calls to customers in order to secure property valuations. This role requires strong sales skills, excellent communication abilities, and a passion for results. You will work closely with customer to understand their needs and preferences, provide personalised recommendations, and help facilitate a successful property purchase. What you'll do: Book property valuations and viewing appointments for our estate agency branches through outbound calls Proactively generate leads through outbound calls and follow-ups to help maximise sales opportunities Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines. Why you'll love it here: Generous incentives and team nights out Quarterly awards and paid trips for top achievers Employee discounts and wellness programme Industry leading training and development with full induction training and management training schemes to grow internal Clear career progression opportunities 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Free On-Site Parking Uncapped commission A realistic OTE: £26,000 - £34,000 Required skills, knowledge and experience: Excellent verbal and written communication skills, particularly over the phone At least 2 years experience within a call centre, customer service, sales, estate agency or similar role Strong sales skills and an ability to persuade and influence others Results-oriented mindset with a focus on achieving sales targets and goals Ability to work independently, manage time effectively, and prioritise tasks Outstanding customer care/customer service experience Able to work in a fast-paced environment Self-motivated, confident, and approachable Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00398
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 02, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
A highly regarded Construction Consultancy in Manchester is on the lookout for a motivated and responsible Assistant Construction Project Manager to join their team. This opportunity presents a dynamic role, offering the chance to manage a variety of projects from their initial planning stages to completion, ensuring delivery to several clients at the highest standard. The Assistant Construction Project Manager Role The Assistant Project Manager will play a vital role in the company, handling projects across multiple sectors including Residential, Commercial, Civic, Sports, Commercial Life Sciences, and Data Centre projects. This role promises diversity and a chance to work on a range of exciting and challenging projects, providing a great platform for professional growth and development. Key Responsibilities: Managing projects from initial planning stages through to completion. Ensuring projects are delivered to clients at the highest standard. Handling projects across various sectors, adapting to the unique requirements of each. Working with multi-disciplinary project teams to achieve project goals. Understanding the project lifecycle from feasibility to post-handover. The Assistant Construction Project Manager Must hold a degree in Construction/Project Management or a related field. Should be working towards chartership or show interest in gaining professional accreditation. Needs working knowledge of common building contracts, such as JCT and NEC. Should have experience in managing multi-disciplinary project teams. Must have an awareness of the entire project lifecycle. Capable of identifying and developing potential business opportunities. In Return? £28,000 - £38,000 27 Days holiday + Bank holidays Pension scheme New company devices Hybrid working Cycle to work scheme EAP Life assurance Discretional company bonus Birthday off Regular socials APC Support Clear progression pathway Internal training programmes If you are a Project Manager considering your career opportunities, then please contact Jess Farrell at Brandon James. Reference: Project Management / Project Manager / Construction Consultancy / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / Quantity Surveyor / Contract Administration / APC
May 01, 2024
Full time
A highly regarded Construction Consultancy in Manchester is on the lookout for a motivated and responsible Assistant Construction Project Manager to join their team. This opportunity presents a dynamic role, offering the chance to manage a variety of projects from their initial planning stages to completion, ensuring delivery to several clients at the highest standard. The Assistant Construction Project Manager Role The Assistant Project Manager will play a vital role in the company, handling projects across multiple sectors including Residential, Commercial, Civic, Sports, Commercial Life Sciences, and Data Centre projects. This role promises diversity and a chance to work on a range of exciting and challenging projects, providing a great platform for professional growth and development. Key Responsibilities: Managing projects from initial planning stages through to completion. Ensuring projects are delivered to clients at the highest standard. Handling projects across various sectors, adapting to the unique requirements of each. Working with multi-disciplinary project teams to achieve project goals. Understanding the project lifecycle from feasibility to post-handover. The Assistant Construction Project Manager Must hold a degree in Construction/Project Management or a related field. Should be working towards chartership or show interest in gaining professional accreditation. Needs working knowledge of common building contracts, such as JCT and NEC. Should have experience in managing multi-disciplinary project teams. Must have an awareness of the entire project lifecycle. Capable of identifying and developing potential business opportunities. In Return? £28,000 - £38,000 27 Days holiday + Bank holidays Pension scheme New company devices Hybrid working Cycle to work scheme EAP Life assurance Discretional company bonus Birthday off Regular socials APC Support Clear progression pathway Internal training programmes If you are a Project Manager considering your career opportunities, then please contact Jess Farrell at Brandon James. Reference: Project Management / Project Manager / Construction Consultancy / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / Quantity Surveyor / Contract Administration / APC
NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. Based in the North West the role will serve a large variety of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements. Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Customer First: Drive and engage the teams towards the KPI to create excellent customer service. Attend and be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at all levels but upto SLT / CEO level to improve service delivery processes and customer satisfaction. Coordinate with third-party service providers and partners to ensure they are aligned with ITS standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations. Experience At least 5 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). Enthusiastic and highly motivated with high energy and motivational skills. Experience in motivating diverse teams and creating high energy to deliver great customer experience. Ability to manage a changing environment and adapt leadership methods to meet new challenges. Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing. Self-motivated and driven to meet service objectives and targets. Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
May 01, 2024
Full time
NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. Based in the North West the role will serve a large variety of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements. Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Customer First: Drive and engage the teams towards the KPI to create excellent customer service. Attend and be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at all levels but upto SLT / CEO level to improve service delivery processes and customer satisfaction. Coordinate with third-party service providers and partners to ensure they are aligned with ITS standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations. Experience At least 5 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). Enthusiastic and highly motivated with high energy and motivational skills. Experience in motivating diverse teams and creating high energy to deliver great customer experience. Ability to manage a changing environment and adapt leadership methods to meet new challenges. Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing. Self-motivated and driven to meet service objectives and targets. Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
SF Recruitment are recruiting for a Business Development Executive to join our clients growing team, in the Birmingham City Centre. Up to £35,000 per annum Permanent Contract Hybrid Working Excellent Benefits Experienced Account Managers/Business Development Executives will be considered. Responsibilities: Assist in managing investment programs and projects. Act as a main contact for client-facing roles in investment projects. Respond to requests and compile information for business propositions. Maintain relationships with sector-specific assets and centres of excellence. Host and lead visits from overseas clients and local businesses. Maintain detailed records in CRM system and share information across teams. Arrange and conduct tours of key locations in the region. Lead procurement for business development activities. Manage property contacts and present properties to potential investors. Support in updating marketing materials and documents. Operational Excellence: Provide operational support to investment teams. Manage key processes and contribute to improving team efficiency. Utilize property search sites and liaise with agents and councils. Master CRM systems for accurate reporting and recording. Representing the Organization: Support inward investment activities across the region. Develop relationships with prospective investors and key partners. Collaborate with partner organizations and represent the organization professionally at events. Support key accounts management for business growth projects. If this role is of interest and you have the required skill-set, please apply.
May 01, 2024
Full time
SF Recruitment are recruiting for a Business Development Executive to join our clients growing team, in the Birmingham City Centre. Up to £35,000 per annum Permanent Contract Hybrid Working Excellent Benefits Experienced Account Managers/Business Development Executives will be considered. Responsibilities: Assist in managing investment programs and projects. Act as a main contact for client-facing roles in investment projects. Respond to requests and compile information for business propositions. Maintain relationships with sector-specific assets and centres of excellence. Host and lead visits from overseas clients and local businesses. Maintain detailed records in CRM system and share information across teams. Arrange and conduct tours of key locations in the region. Lead procurement for business development activities. Manage property contacts and present properties to potential investors. Support in updating marketing materials and documents. Operational Excellence: Provide operational support to investment teams. Manage key processes and contribute to improving team efficiency. Utilize property search sites and liaise with agents and councils. Master CRM systems for accurate reporting and recording. Representing the Organization: Support inward investment activities across the region. Develop relationships with prospective investors and key partners. Collaborate with partner organizations and represent the organization professionally at events. Support key accounts management for business growth projects. If this role is of interest and you have the required skill-set, please apply.
A highly regarded Construction Consultancy in Manchester is on the lookout for a motivated and responsible Assistant Construction Project Manager to join their team. This opportunity presents a dynamic role, offering the chance to manage a variety of projects from their initial planning stages to completion, ensuring delivery to several clients at the highest standard. The Assistant Construction Project Manager Role The Assistant Project Manager will play a vital role in the company, handling projects across multiple sectors including Residential, Commercial, Civic, Sports, Commercial Life Sciences, and Data Centre projects. This role promises diversity and a chance to work on a range of exciting and challenging projects, providing a great platform for professional growth and development. Key Responsibilities: Managing projects from initial planning stages through to completion. Ensuring projects are delivered to clients at the highest standard. Handling projects across various sectors, adapting to the unique requirements of each. Working with multi-disciplinary project teams to achieve project goals. Understanding the project lifecycle from feasibility to post-handover. The Assistant Construction Project Manager Must hold a degree in Construction/Project Management or a related field. Should be working towards chartership or show interest in gaining professional accreditation. Needs working knowledge of common building contracts, such as JCT and NEC. Should have experience in managing multi-disciplinary project teams. Must have an awareness of the entire project lifecycle. Capable of identifying and developing potential business opportunities. In Return? 28,000 - 38,000 27 Days holiday + Bank holidays Pension scheme New company devices Hybrid working Cycle to work scheme EAP Life assurance Discretional company bonus Birthday off Regular socials APC Support Clear progression pathway Internal training programmes If you are a Project Manager considering your career opportunities, then please contact Jess Farrell at Brandon James. (phone number removed) Reference: Project Management / Project Manager / Construction Consultancy / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / Quantity Surveyor / Contract Administration / APC
May 01, 2024
Full time
A highly regarded Construction Consultancy in Manchester is on the lookout for a motivated and responsible Assistant Construction Project Manager to join their team. This opportunity presents a dynamic role, offering the chance to manage a variety of projects from their initial planning stages to completion, ensuring delivery to several clients at the highest standard. The Assistant Construction Project Manager Role The Assistant Project Manager will play a vital role in the company, handling projects across multiple sectors including Residential, Commercial, Civic, Sports, Commercial Life Sciences, and Data Centre projects. This role promises diversity and a chance to work on a range of exciting and challenging projects, providing a great platform for professional growth and development. Key Responsibilities: Managing projects from initial planning stages through to completion. Ensuring projects are delivered to clients at the highest standard. Handling projects across various sectors, adapting to the unique requirements of each. Working with multi-disciplinary project teams to achieve project goals. Understanding the project lifecycle from feasibility to post-handover. The Assistant Construction Project Manager Must hold a degree in Construction/Project Management or a related field. Should be working towards chartership or show interest in gaining professional accreditation. Needs working knowledge of common building contracts, such as JCT and NEC. Should have experience in managing multi-disciplinary project teams. Must have an awareness of the entire project lifecycle. Capable of identifying and developing potential business opportunities. In Return? 28,000 - 38,000 27 Days holiday + Bank holidays Pension scheme New company devices Hybrid working Cycle to work scheme EAP Life assurance Discretional company bonus Birthday off Regular socials APC Support Clear progression pathway Internal training programmes If you are a Project Manager considering your career opportunities, then please contact Jess Farrell at Brandon James. (phone number removed) Reference: Project Management / Project Manager / Construction Consultancy / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / Quantity Surveyor / Contract Administration / APC
Customer Service Advisor Ongoing long term temp role Northampton 11.50p/h Monday to Friday 9am-5pm Takes care of standard order and quotation processing and follow up by telephone while pro-actively challenges these (mainly during call) to find added value for customer Answers and takes care of general and technical questions by customers and ensures their escalation when required. Able to provide CS and non-CS updates. Acts as liaison between customers, production and distribution departments related to specific customer orders. Ensures active Customer development. Pro-actively identifies "business opportunities" and secures information transfer to the company to actively support the current sales activities If you are interested in this role please contact (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 01, 2024
Seasonal
Customer Service Advisor Ongoing long term temp role Northampton 11.50p/h Monday to Friday 9am-5pm Takes care of standard order and quotation processing and follow up by telephone while pro-actively challenges these (mainly during call) to find added value for customer Answers and takes care of general and technical questions by customers and ensures their escalation when required. Able to provide CS and non-CS updates. Acts as liaison between customers, production and distribution departments related to specific customer orders. Ensures active Customer development. Pro-actively identifies "business opportunities" and secures information transfer to the company to actively support the current sales activities If you are interested in this role please contact (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Techtronic Industries - TTI UK
Marlow, Buckinghamshire
Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology. TTI manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customers and end users. We continue to grow in an established and stable market. We have a new eCommerce Customer Services Agent position available within the UK Operations Team, reporting to the eCommerce Customer Services Team Leader . This is a full time role based in our office in Marlow, Buckinghamshire, UK. Key Responsibilities: Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems Manage all direct customer orders as per the internal sales order process Handle and respond efficiently to all general and order specific direct customer enquiries Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures. Support with order status updates and delivery tracking queries Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions Provide feedback on the efficiency of the customer service process and areas of improvement Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries Carry out other ad-hoc duties as required from time to time Skills Required: Previous experience within a Customer Service position is essential Knowledge of CRM systems Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills Professional and empathic approach to resolving issues Strong Ms Office Skills Excellent time management and goal orientated focus SAP knowledge is preferable
May 01, 2024
Full time
Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology. TTI manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customers and end users. We continue to grow in an established and stable market. We have a new eCommerce Customer Services Agent position available within the UK Operations Team, reporting to the eCommerce Customer Services Team Leader . This is a full time role based in our office in Marlow, Buckinghamshire, UK. Key Responsibilities: Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems Manage all direct customer orders as per the internal sales order process Handle and respond efficiently to all general and order specific direct customer enquiries Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures. Support with order status updates and delivery tracking queries Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions Provide feedback on the efficiency of the customer service process and areas of improvement Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries Carry out other ad-hoc duties as required from time to time Skills Required: Previous experience within a Customer Service position is essential Knowledge of CRM systems Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills Professional and empathic approach to resolving issues Strong Ms Office Skills Excellent time management and goal orientated focus SAP knowledge is preferable
Location: Must live in the specific Geographic location Accountable to: Area Partner What is on offer to you? £50000+ complete on-target earnings £20,000 to £27,500 Basic salary, dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
May 01, 2024
Full time
Location: Must live in the specific Geographic location Accountable to: Area Partner What is on offer to you? £50000+ complete on-target earnings £20,000 to £27,500 Basic salary, dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
Location: Fleet ( Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings £20,000 to £27,500 Basic salary per year, dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
May 01, 2024
Full time
Location: Fleet ( Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings £20,000 to £27,500 Basic salary per year, dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
A reputable, professional Construction Consultancy are on the lookout for a energetic, diverse Construction Project Manager to join them in Cambridge, specializing in the full life cycle delivery of Healthcare, MEP and Data Centre projects. This role is ideal for a professional with a keen eye for detail and a passion for delivering complex projects. The Construction Project Manager Role As the Construction Project Manager, you will be responsible for overseeing the entire lifecycle of diverse projects, including Healthcare facilities, MEP systems, and Data Centres. Your role will involve intricate coordination and management, ensuring that all phases of the project are executed flawlessly. Key Responsibilities: Full life cycle project management, from inception to completion. Overseeing Healthcare, MEP, and Data Centre projects. Ensuring projects are delivered on time, within budget, and to the highest quality standards. Coordinating with various stakeholders, including clients, contractors, and consultants. The Construction Project Manager Holds professional qualifications in construction, project management, engineering, surveying, or architecture. Is ideally accredited by RICS, APM, CIOB. Has experience in delivering Healthcare, MEP, and Data Centre projects. Possesses a strong understanding of NEC contracts and experience in managing them. Demonstrates exceptional organizational and leadership skills. Is proactive, with a track record of successfully managing complex projects. In Return? £45,000 - £55,000 25 Days holiday + Bank holidays Pension Plan Life assurance Health insurance APC Programme Hybrid working Flexible working conditions Income protection Internal training programmes Death in Service contribution Health & Wellness programme Mobile and Laptop Car allowance Regular socials Cycle to work scheme Christmas break Supportive culture Birthday off If you are a Project Manager considering your career opportunities, then please contact Alex Ridgeway at Brandon James. Reference Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Quantity Surveyor / Contract Administration
May 01, 2024
Full time
A reputable, professional Construction Consultancy are on the lookout for a energetic, diverse Construction Project Manager to join them in Cambridge, specializing in the full life cycle delivery of Healthcare, MEP and Data Centre projects. This role is ideal for a professional with a keen eye for detail and a passion for delivering complex projects. The Construction Project Manager Role As the Construction Project Manager, you will be responsible for overseeing the entire lifecycle of diverse projects, including Healthcare facilities, MEP systems, and Data Centres. Your role will involve intricate coordination and management, ensuring that all phases of the project are executed flawlessly. Key Responsibilities: Full life cycle project management, from inception to completion. Overseeing Healthcare, MEP, and Data Centre projects. Ensuring projects are delivered on time, within budget, and to the highest quality standards. Coordinating with various stakeholders, including clients, contractors, and consultants. The Construction Project Manager Holds professional qualifications in construction, project management, engineering, surveying, or architecture. Is ideally accredited by RICS, APM, CIOB. Has experience in delivering Healthcare, MEP, and Data Centre projects. Possesses a strong understanding of NEC contracts and experience in managing them. Demonstrates exceptional organizational and leadership skills. Is proactive, with a track record of successfully managing complex projects. In Return? £45,000 - £55,000 25 Days holiday + Bank holidays Pension Plan Life assurance Health insurance APC Programme Hybrid working Flexible working conditions Income protection Internal training programmes Death in Service contribution Health & Wellness programme Mobile and Laptop Car allowance Regular socials Cycle to work scheme Christmas break Supportive culture Birthday off If you are a Project Manager considering your career opportunities, then please contact Alex Ridgeway at Brandon James. Reference Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Quantity Surveyor / Contract Administration
Recruitment Event - Thursday 2nd May 3pm-7pm Are you tenacious and looking for a position to build a career? We are looking to expand our support function in the Colchester Head Office with a further 12 Personal Move Assistants. No relevant experience is needed, just the right attitude/behaviours and willingness to learn. Progression opportunities through Level 1 to 4, at level 4 we can help you move into our front office selling teams. Come along to our recruitment event on Thursday 2nd May, 3pm-7pm, held at Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. To secure your place at our recruitment event in the first instance email your CV or call us on Colchester for more information. Do you want a career in Estate Agency or Lettings? If the answer to this is yes we have the ideal starter role for you. We are looking for the ideal candidates to join our concierge team. Your role will include Handle a high volume of inbound and outbound contact (calls/webchat/email) Register client details and pass to relevant in branch teams to arrange viewings Book property valuations Complete administrative tasks for our network of branches, be this building brochures, floor plans, window cards, editing photos, data input Work with your team to deliver success and consistently high service standards The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills. The rewards A basic salary between £21,000-£24,000 per annum depending on sales experience Uncapped commission scheme on top of basic salary You will be part of the company Elevate scheme Dedicated training from day 1 with ongoing coaching and development to help you build your career at Spicerhaart Location and working hours The role will be based from our Colchester head office - Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will be working a 40 hour week, set over 5 days which are set later in the application process, anything between 9am and 8pm Monday to Friday and 9am to 6pm on Saturdays. Finer Details Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Time Agents Agency Centre Member
May 01, 2024
Full time
Recruitment Event - Thursday 2nd May 3pm-7pm Are you tenacious and looking for a position to build a career? We are looking to expand our support function in the Colchester Head Office with a further 12 Personal Move Assistants. No relevant experience is needed, just the right attitude/behaviours and willingness to learn. Progression opportunities through Level 1 to 4, at level 4 we can help you move into our front office selling teams. Come along to our recruitment event on Thursday 2nd May, 3pm-7pm, held at Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. To secure your place at our recruitment event in the first instance email your CV or call us on Colchester for more information. Do you want a career in Estate Agency or Lettings? If the answer to this is yes we have the ideal starter role for you. We are looking for the ideal candidates to join our concierge team. Your role will include Handle a high volume of inbound and outbound contact (calls/webchat/email) Register client details and pass to relevant in branch teams to arrange viewings Book property valuations Complete administrative tasks for our network of branches, be this building brochures, floor plans, window cards, editing photos, data input Work with your team to deliver success and consistently high service standards The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills. The rewards A basic salary between £21,000-£24,000 per annum depending on sales experience Uncapped commission scheme on top of basic salary You will be part of the company Elevate scheme Dedicated training from day 1 with ongoing coaching and development to help you build your career at Spicerhaart Location and working hours The role will be based from our Colchester head office - Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will be working a 40 hour week, set over 5 days which are set later in the application process, anything between 9am and 8pm Monday to Friday and 9am to 6pm on Saturdays. Finer Details Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Time Agents Agency Centre Member