THAMES 360

IT Infrastructure & Support Manager Location: Banbury- Onsite Salary: £55,000 - £65,000 per annum (dependent on experience) + excellent benefits Are you an experienced IT Infrastructure leader ready to drive high availability, lead projects, and elevate service desk performance in a dynamic business environment? We are seeking a hands-on IT Infrastructure & Support Manager to lead the delivery and ongoing support of critical IT infrastructure. Reporting to the Head of IT Infrastructure, you'll manage our IT Support Engineers, oversee VMware and Kubernetes environments, maintain Progress OpenEdge databases, and ensure seamless operations across the organisation. This is a key leadership role where you'll shape infrastructure strategy, deliver impactful projects, and foster a culture of continuous improvement - directly supporting business growth and reliability. Key Responsibilities Oversee design, implementation, and maintenance of servers, networks, cloud platforms, storage, and virtualised environments (VMware + Kubernetes orchestration). Own core business systems, including monitoring, support, and maintenance of Progress OpenEdge databases. Manage day-to-day IT Service Desk operations - ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking. Lead infrastructure projects (upgrades, deployments, growth initiatives) - defining scopes, coordinating resources, delivering on time/budget, and minimising disruption. Drive security, compliance, risk management, backup/DR plans, vulnerability monitoring, and business continuity. Mentor and develop the support/infrastructure team, promoting knowledge sharing and growth. Collaborate cross-functionally and contribute to overall IT strategy. Essential Skills & Experience Proven IT infrastructure & support management experience, with strong hands-on expertise in VMware, Kubernetes, networking, servers, and ideally Progress OpenEdge/SQL databases. Track record leading service desks, managing technical teams, and delivering infrastructure projects successfully. Excellent problem-solving, organisational, and communication skills. Commitment to security standards, continuous improvement, and aligning tech with business needs. What We Offer Competitive salary in the £55k-£65k range + benefits package Opportunity to lead critical systems and projects in a growing organisation Onsite requirement for leadership/hands-on needs Professional development, training (including Health & Safety, IMS, GDP), and career progression If you're a proactive leader with the technical depth to maintain high-availability services and the people skills to inspire a team, we'd love to hear from you. Apply now with your CV - interviews will be arranged promptly!

Procurement Manager We are looking for an experienced Procurement Manager to join our clients Commercial Operations team. This hands-on role is critical for managing accurate billing, procurement, provisioning, and commercial administration from quoting through to invoicing and delivery. Key Responsibilities End-to-end Autotask administration (opportunities, billing, contracts, and procurement) Manage monthly billing cycles, vendor price changes, and licence reconciliations (including Office 365 NCE) Handle provisioning, activations, and resolve migration/connection issues Raise purchase orders, obtain vendor quotes, and support client projects Maintain accurate contract, subscription, and commercial records Liaise between vendors, customers, Finance, and internal teams Support month-end reconciliations and ensure audit-ready documentation Receive, log, and prepare equipment for deployment What We're Looking For Proven experience in procurement or commercial administration (MSP or IT services preferred) Hands-on experience with Autotask Strong understanding of billing cycles, contracts, and vendor management High attention to detail with excellent numerical and reconciliation skills Good communication and cross-functional collaboration skills Comfortable in a fast-paced, changing environment Desirable: NetSuite, Kaseya Quote Manager, Office 365 licensing knowledge, or telecoms provisioning experience. If you're organised, proactive, and enjoy driving accuracy and efficiency in commercial operations, we'd love to hear from you.

Sales Support Executive - Retail / Smart Home Technology Location: Pangbourne Salary: Up to £28,000 + Commission Hours: Monday - Friday, 8:30am - 5:00pm We are looking for a motivated and organised Sales Support Executive to join our busy Retail Sales team. This is an excellent opportunity for someone looking for a supportive entry or stepping stone into sales, with the chance to earn commission while developing customer-facing and commercial skills. Key Responsibilities Provide high-quality administrative support to Retail Account Managers and customers Process sales orders accurately and ensure timely fulfilment to meet customer SLAs Manage stock allocation and work closely with buyers and planners to ensure on-time delivery Handle order amendments, cancellations, and EDI corrections efficiently Support the team in maximising sales across all brands and product categories Key Requirements Strong attention to detail and high level of accuracy Excellent customer focus and communication skills Self-motivated with a proactive approach Good working knowledge of MS Office, particularly Excel and Word Previous experience in sales support, customer service or order processing is advantageous This role offers a great blend of customer service and sales support, with the opportunity to earn commission based on team and individual performance. It's ideal for someone who wants a structured start in sales with room to grow. If you're organised, customer-focused, and keen to develop your sales skills in the smart home and retail sector, we'd love to hear from you.