EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base. Role Summary EQ is seeking a Senior Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have significant experience in the pensions industry and a strong technical pensions background, preferably in the area of Bulk Purchase Annuities. Business Function EQ Pensions Operations delivers an excellent service across our diverse client base. Our Pensions Administration teams including our newly created BPA teams, are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement. Core Duties/Responsibilities: The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level Agreement Putting the member at the heart of everything we do Providing both buy in and buy out administration services Interpreting and applying Trustee membership movements to the insured population during buy in administration Collating and escalating Trustee and client enquiries (oral and written) To complete / check casework and provide feedback Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements and case history Collating and escalating Trustee and client enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries Provision of technical guidance to other team members, particularly in relation buy in and buy out administration Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Provide on-the-job coaching to department colleagues Attend client meetings where necessary Carry out projects and ad-hoc activities as determined by Team Leader Provide pension administration specific input into the creation of any new processes or procedures Advising the wider BPA Operations team of any efficiencies that could be gained in the current pension administration processes Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Experience of Defined Benefit Pension Schemes Excellent attention to detail and capable of following defined processes and procedures Superior communication skills: written and oral Strong desire to deliver exceptional customer service Proven track record of quality, timely delivery Excellent ability to develop positive and productive working relationships Good IT skills and a willingness and aptitude to learn a variety of systems Previous experience of Bulk Purchase Annuity administration is desirable What We Offer Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: Save for your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Dec 19, 2022
Full time
EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base. Role Summary EQ is seeking a Senior Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have significant experience in the pensions industry and a strong technical pensions background, preferably in the area of Bulk Purchase Annuities. Business Function EQ Pensions Operations delivers an excellent service across our diverse client base. Our Pensions Administration teams including our newly created BPA teams, are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement. Core Duties/Responsibilities: The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level Agreement Putting the member at the heart of everything we do Providing both buy in and buy out administration services Interpreting and applying Trustee membership movements to the insured population during buy in administration Collating and escalating Trustee and client enquiries (oral and written) To complete / check casework and provide feedback Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements and case history Collating and escalating Trustee and client enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries Provision of technical guidance to other team members, particularly in relation buy in and buy out administration Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Provide on-the-job coaching to department colleagues Attend client meetings where necessary Carry out projects and ad-hoc activities as determined by Team Leader Provide pension administration specific input into the creation of any new processes or procedures Advising the wider BPA Operations team of any efficiencies that could be gained in the current pension administration processes Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Experience of Defined Benefit Pension Schemes Excellent attention to detail and capable of following defined processes and procedures Superior communication skills: written and oral Strong desire to deliver exceptional customer service Proven track record of quality, timely delivery Excellent ability to develop positive and productive working relationships Good IT skills and a willingness and aptitude to learn a variety of systems Previous experience of Bulk Purchase Annuity administration is desirable What We Offer Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: Save for your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Business Division: EQ Credit Services Business Function / Department: Compliance Job Title: Compliance Monitoring Specialist Reporting to (Job Title): Compliance Manager Date: 30/11/2022 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is an FCA-regulated business; this role will provide second-line quality assurance and monitoring on the Homes England help-to-buy portfolio's written and oral communications. You will support the Compliance Manager with embedding a culture of risk and compliance, delivery of annual compliance plan and making improvements to policies and processes to deliver good customer outcomes. Core Duties/Responsibilities Conduct monthly call monitoring and correspondence monitoring for all agents across the contact centre including administration, redemptions, and collections Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes Ensure actions are effectively tracked to satisfactory resolution where remediation is required Ensure that the Quality Assurance scorecard aligns to the Homes England requirements and delivers effective outcomes for customers Provide MI to the Compliance Manager on relevant assurance outcomes Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching Identify areas of improvement or training with potential solutions. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: A minimum of 2 years' experience, working within compliance or risk department, Subject matter expert in at least one of the following areas: regulated mortgage sales, risk management, FCA Regs (MCOBS, BCOBS, ICOBs ), ICO (GDPR, Breach reporting and handling ), Ofcom Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters, Must be confident, flexible, independent, and self-motivated, Presentable and articulate with the ability to interact with people at all levels, A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary, Able to overcome objections and conflicts, proposing suitable methods of rectification, Dependable and trustworthy, Adept at building strong relationships, with the ability to ingrate into an existing team, Detail orientated with the ability to work methodically, Able to prioritise tasks and workload to meet tight deadlines Training & Education (Qualifications/vocational training required) Experience within a regulated environment, GCSE's including Maths and English, CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future) What We Offer Save for your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Dec 15, 2022
Full time
Business Division: EQ Credit Services Business Function / Department: Compliance Job Title: Compliance Monitoring Specialist Reporting to (Job Title): Compliance Manager Date: 30/11/2022 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is an FCA-regulated business; this role will provide second-line quality assurance and monitoring on the Homes England help-to-buy portfolio's written and oral communications. You will support the Compliance Manager with embedding a culture of risk and compliance, delivery of annual compliance plan and making improvements to policies and processes to deliver good customer outcomes. Core Duties/Responsibilities Conduct monthly call monitoring and correspondence monitoring for all agents across the contact centre including administration, redemptions, and collections Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes Ensure actions are effectively tracked to satisfactory resolution where remediation is required Ensure that the Quality Assurance scorecard aligns to the Homes England requirements and delivers effective outcomes for customers Provide MI to the Compliance Manager on relevant assurance outcomes Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching Identify areas of improvement or training with potential solutions. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: A minimum of 2 years' experience, working within compliance or risk department, Subject matter expert in at least one of the following areas: regulated mortgage sales, risk management, FCA Regs (MCOBS, BCOBS, ICOBs ), ICO (GDPR, Breach reporting and handling ), Ofcom Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters, Must be confident, flexible, independent, and self-motivated, Presentable and articulate with the ability to interact with people at all levels, A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary, Able to overcome objections and conflicts, proposing suitable methods of rectification, Dependable and trustworthy, Adept at building strong relationships, with the ability to ingrate into an existing team, Detail orientated with the ability to work methodically, Able to prioritise tasks and workload to meet tight deadlines Training & Education (Qualifications/vocational training required) Experience within a regulated environment, GCSE's including Maths and English, CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future) What We Offer Save for your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Develop the knowledge and technical ability of Operations by developing administrators to achieve the required standards through additional 'on desk' training sessions, feedback mechanisms such as Post Award Check Fails and OPS updates, creating and maintaining skill matrices, across Operations, supporting Talent programmes, career development and succession planning, ensuring you are up to date with processes and scheme rules and cascade this information across the Operational area and networking across peer groups. Business Function: By investing in the latest technology and business processes, we are also one of the UK's most efficient providers of outsourced services to both public and private sector organisations. One of MyCSP's largest clients is the Civil Service Pension scheme, with over 1.5 million members and 340 employers. MyCSP is a unique business. We are a mutual joint venture partnership between employee partners, who own 25% of the company held in trust for them by MyCSP Trust Company Ltd, and our private sector partner and Equiniti's pension business, Paymaster. We have an elected Employee Partnership Council which has a seat and full decision-making rights on the Executive Management team. Employee partners are also represented by a Director at Board level. Core duties and responsibilities: The successful candidate will be responsible for the following: Key outputs Completion of targeted work to deadlines and required level of accuracy Working well within teams and supporting colleagues Professional communication in both written and oral forms Participation in small projects/bulk work Identify own training needs Relationships Team Manager Senior Pension Administrator Team members Members, Clients and third parties Decision making authorities Work on their own initiative Escalation to Senior Pension Administrator As delegated by Team Manager Skills, Attributes and Behaviour: The successful candidate will demonstrate the following experience, skills and behaviours: GCSE (or equivalent) Maths and English Grade C or above Retirement provision Certificate/FPC/QPA Good awareness of scheme rules, industry regulations, current pension legislation General all-round knowledge of team and company products and services Compendia knowledge: Experience to a high level including bespoke payroll authorisation, including running complicated workflows and confidence in making manual updates and using workflows to customise existing records. Possess the ability to interpret and understand Compendia records, be able to identify errors and omissions, then have the technical knowledge to resolve these problems. Excel experience: A strong grasp of Excel functions, including the development and maintaining of calculators. The ability to confidently use existing spreadsheets and also have the expertise to develop new solutions. Experience of producing Mail Merges would be preferable also, as part of the annual Injury Benefit review. Literacy and comprehension: The ability to thoroughly comprehend Injury Benefit applications. The applicant will be the final line in the decision-making process and should be able to demonstrate both a solid grasp of applications, the Scheme Rules, and previous precedents to ensure a consistent decision making. Communication skills: The ability to discuss and explain the decisions, calculations and the Schemes in general to members and employers. Being empathetic and approachable to members of the Injury Benefit Scheme, many of whom are physically, emotionally or financially vulnerable. Benefits: 24.5 days holiday + Bank Holidays Performance related bonus Eye Care Vouchers Life Assurance MyCSP Discount- 7.5% off major retailers Annual Dividend
Dec 15, 2022
Full time
Develop the knowledge and technical ability of Operations by developing administrators to achieve the required standards through additional 'on desk' training sessions, feedback mechanisms such as Post Award Check Fails and OPS updates, creating and maintaining skill matrices, across Operations, supporting Talent programmes, career development and succession planning, ensuring you are up to date with processes and scheme rules and cascade this information across the Operational area and networking across peer groups. Business Function: By investing in the latest technology and business processes, we are also one of the UK's most efficient providers of outsourced services to both public and private sector organisations. One of MyCSP's largest clients is the Civil Service Pension scheme, with over 1.5 million members and 340 employers. MyCSP is a unique business. We are a mutual joint venture partnership between employee partners, who own 25% of the company held in trust for them by MyCSP Trust Company Ltd, and our private sector partner and Equiniti's pension business, Paymaster. We have an elected Employee Partnership Council which has a seat and full decision-making rights on the Executive Management team. Employee partners are also represented by a Director at Board level. Core duties and responsibilities: The successful candidate will be responsible for the following: Key outputs Completion of targeted work to deadlines and required level of accuracy Working well within teams and supporting colleagues Professional communication in both written and oral forms Participation in small projects/bulk work Identify own training needs Relationships Team Manager Senior Pension Administrator Team members Members, Clients and third parties Decision making authorities Work on their own initiative Escalation to Senior Pension Administrator As delegated by Team Manager Skills, Attributes and Behaviour: The successful candidate will demonstrate the following experience, skills and behaviours: GCSE (or equivalent) Maths and English Grade C or above Retirement provision Certificate/FPC/QPA Good awareness of scheme rules, industry regulations, current pension legislation General all-round knowledge of team and company products and services Compendia knowledge: Experience to a high level including bespoke payroll authorisation, including running complicated workflows and confidence in making manual updates and using workflows to customise existing records. Possess the ability to interpret and understand Compendia records, be able to identify errors and omissions, then have the technical knowledge to resolve these problems. Excel experience: A strong grasp of Excel functions, including the development and maintaining of calculators. The ability to confidently use existing spreadsheets and also have the expertise to develop new solutions. Experience of producing Mail Merges would be preferable also, as part of the annual Injury Benefit review. Literacy and comprehension: The ability to thoroughly comprehend Injury Benefit applications. The applicant will be the final line in the decision-making process and should be able to demonstrate both a solid grasp of applications, the Scheme Rules, and previous precedents to ensure a consistent decision making. Communication skills: The ability to discuss and explain the decisions, calculations and the Schemes in general to members and employers. Being empathetic and approachable to members of the Injury Benefit Scheme, many of whom are physically, emotionally or financially vulnerable. Benefits: 24.5 days holiday + Bank Holidays Performance related bonus Eye Care Vouchers Life Assurance MyCSP Discount- 7.5% off major retailers Annual Dividend
The main responsibility will be provide 2nd line support to our Birmingham office. As Equiniti have offices in 20+ locations there will be requirement on occasion to visit these offices from time to time for calls that cannot be resolved remotely. For all sites there will also be a requirement to maintain the LAN security and company asset register. We use Microsoft SCCM for application packaging and deployment. Microsoft SCSM to manage the service desk calls that are generated where we have priority and SLA enforced timelines meaning that the candidate will need to be able to work under pressure whilst prioritising work. Department Information The Equiniti EUC (End User Compute) Operations Team are based in several sites across the globe supporting offices in the UK, USA, Poland and India. Although the team is spread out across the globe we act as one team supporting not only the users in the business but also help the rest of the team either towards a solution for a current issue or knowledge transfer of a new system. Role Summary Core Duties/Responsibilities Responding to and resolving incidents and service requests both remotely and face to face, using specific call handling software to senior executives. Prioritise, analyse, track and escalate alerts in line with area protocols. Manage incidents and service requests for users at all sites as needed. Deploy desktop and laptop builds across the Group. Work on project roll outs, desk moves and change requests when required. Advise 1st line agents, undertake first time fix for agreed tasks (including user access management). Escalate issue and incidents to the Desktop team leader and ITSM. Liaise with 3rd party suppliers for hardware/software issues including call ownership and management. Apply ITIL methodology to deliver best practice in all areas. Skills, Capabilities and Attributes Skills, Knowledge & Experience The job holder will demonstrate the following experience skills and behaviours: Good technical knowledge of Microsoft products including: Windows 10, & server 2016, Active Directory and 0365. Good knowledge of Microsoft Systems Centre product suite. Good knowledge of Microsoft TEAMS. Basic understanding of ITIL. Keen focus on service and the continuous improvement of service. Confident and capable in both a team environment and working on own initiative. Effective communication skills working with both IT and non-IT colleagues. Focused on detail but capable of being flexible when competing deadlines/projects require it. Confident and successful when planning and setting priorities for workload. This role will be subject to advanced screening / security clearance.
Dec 04, 2021
Full time
The main responsibility will be provide 2nd line support to our Birmingham office. As Equiniti have offices in 20+ locations there will be requirement on occasion to visit these offices from time to time for calls that cannot be resolved remotely. For all sites there will also be a requirement to maintain the LAN security and company asset register. We use Microsoft SCCM for application packaging and deployment. Microsoft SCSM to manage the service desk calls that are generated where we have priority and SLA enforced timelines meaning that the candidate will need to be able to work under pressure whilst prioritising work. Department Information The Equiniti EUC (End User Compute) Operations Team are based in several sites across the globe supporting offices in the UK, USA, Poland and India. Although the team is spread out across the globe we act as one team supporting not only the users in the business but also help the rest of the team either towards a solution for a current issue or knowledge transfer of a new system. Role Summary Core Duties/Responsibilities Responding to and resolving incidents and service requests both remotely and face to face, using specific call handling software to senior executives. Prioritise, analyse, track and escalate alerts in line with area protocols. Manage incidents and service requests for users at all sites as needed. Deploy desktop and laptop builds across the Group. Work on project roll outs, desk moves and change requests when required. Advise 1st line agents, undertake first time fix for agreed tasks (including user access management). Escalate issue and incidents to the Desktop team leader and ITSM. Liaise with 3rd party suppliers for hardware/software issues including call ownership and management. Apply ITIL methodology to deliver best practice in all areas. Skills, Capabilities and Attributes Skills, Knowledge & Experience The job holder will demonstrate the following experience skills and behaviours: Good technical knowledge of Microsoft products including: Windows 10, & server 2016, Active Directory and 0365. Good knowledge of Microsoft Systems Centre product suite. Good knowledge of Microsoft TEAMS. Basic understanding of ITIL. Keen focus on service and the continuous improvement of service. Confident and capable in both a team environment and working on own initiative. Effective communication skills working with both IT and non-IT colleagues. Focused on detail but capable of being flexible when competing deadlines/projects require it. Confident and successful when planning and setting priorities for workload. This role will be subject to advanced screening / security clearance.
