Dramatize
Guildford, Surrey
Job title: Tea Room Assistant working with adults with learning disabilities Responsible to: Directors Hours of work: Monday to Friday during this coming summer holiday Salary: £12.71p/h Benefits: Pensions scheme, annual leave, Bank holidays off, in house and external training, Discounted food/beverages. Dramatize Tea Room provides and enables adults with learning disabilities the opportunity to gain work experience and training required to progress to paid employment; enabling everyone to take a full and active role in our community. We are currently seeking a Tea Room Assistant to join our team who enjoys working in a lively, fun, caring and sometimes challenging environment, undertaking a variety of tasks with young adults with learning disabilities. Responsibilities: To build and maintain good relationships with students, displaying good communication & listening skills, to ensure they are provided with an effective communication network. Ensuring the individual needs of students are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy. To always display a caring, sensitive and approachable nature and to approach work with empathy and patience whilst being creative, organised and reliable in your approach to work. To always act in a professional manner to customers, staff and students. To help to create a warm and friendly atmosphere within Dramatize, which allows & encourages students to develop to their full potential and promote positive teamwork with your colleagues and outside professionals by guaranteeing all situations are approached in a positive, open and empathetic way ensuring our students are at the forefront of every decision. To be confident in leading our students to ensure the team have the capability and confidence to deliver their role. To champion customer service by listening and responding to customers. To represent our Tea Room and our students to the highest standard in person, online and via social media sites. To be confident in bringing new ideas for our Tea Room menu. Have a high standard of baking and knowledge within a working kitchen. To take responsibility in ensuring that all the baking reflects the high quality and craft that make our products world class, following our recipe guidelines and recognising and reporting any issues To ensure the team are following all policies and procedures for the food safety system, due diligence, and HACCP system. To champion our Tea Room becoming as green as possible and cutting back on food waste. You will be encouraged to live the culture of everything we do, we do as a team Requirements: The ability and willingness to build good relationships with our students, our team and customers. To be willing to provide personal care to our students. To have patience and be willing to be flexible within your role. The eagerness to develop your skill set. To have a passion for promoting our student's independence and opportunities. To have previous experience working within the hospitality sector. To be energetic and proactive and an ambition for progression within your role. The ability to follow instructions and carry out clear guidelines. To be able to manage a budget. To use your own initiative, as well as apart of a team. To be able to drive. All successful candidates will be subject to an Enhanced DBS check which will include a check against the Barred adult list. We also require two references from previous employers or education providers.
Job title: Tea Room Assistant working with adults with learning disabilities Responsible to: Directors Hours of work: Monday to Friday during this coming summer holiday Salary: £12.71p/h Benefits: Pensions scheme, annual leave, Bank holidays off, in house and external training, Discounted food/beverages. Dramatize Tea Room provides and enables adults with learning disabilities the opportunity to gain work experience and training required to progress to paid employment; enabling everyone to take a full and active role in our community. We are currently seeking a Tea Room Assistant to join our team who enjoys working in a lively, fun, caring and sometimes challenging environment, undertaking a variety of tasks with young adults with learning disabilities. Responsibilities: To build and maintain good relationships with students, displaying good communication & listening skills, to ensure they are provided with an effective communication network. Ensuring the individual needs of students are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy. To always display a caring, sensitive and approachable nature and to approach work with empathy and patience whilst being creative, organised and reliable in your approach to work. To always act in a professional manner to customers, staff and students. To help to create a warm and friendly atmosphere within Dramatize, which allows & encourages students to develop to their full potential and promote positive teamwork with your colleagues and outside professionals by guaranteeing all situations are approached in a positive, open and empathetic way ensuring our students are at the forefront of every decision. To be confident in leading our students to ensure the team have the capability and confidence to deliver their role. To champion customer service by listening and responding to customers. To represent our Tea Room and our students to the highest standard in person, online and via social media sites. To be confident in bringing new ideas for our Tea Room menu. Have a high standard of baking and knowledge within a working kitchen. To take responsibility in ensuring that all the baking reflects the high quality and craft that make our products world class, following our recipe guidelines and recognising and reporting any issues To ensure the team are following all policies and procedures for the food safety system, due diligence, and HACCP system. To champion our Tea Room becoming as green as possible and cutting back on food waste. You will be encouraged to live the culture of everything we do, we do as a team Requirements: The ability and willingness to build good relationships with our students, our team and customers. To be willing to provide personal care to our students. To have patience and be willing to be flexible within your role. The eagerness to develop your skill set. To have a passion for promoting our student's independence and opportunities. To have previous experience working within the hospitality sector. To be energetic and proactive and an ambition for progression within your role. The ability to follow instructions and carry out clear guidelines. To be able to manage a budget. To use your own initiative, as well as apart of a team. To be able to drive. All successful candidates will be subject to an Enhanced DBS check which will include a check against the Barred adult list. We also require two references from previous employers or education providers.
Dramatize
Guildford, Surrey
Dramatize Tea Room provides adults with learning disabilities with meaningful opportunities to gain work experience, develop practical skills and prepare for paid employment. Our aim is to support every individual to take a full and active role within their community. The successful candidate will play an important role in overseeing the day-to-day running of the Tea Room, supporting students to develop their skills and ensuring that high standards of customer service, food safety and teamwork are maintained. Responsibilities Supporting Students Build and maintain positive, respectful and professional relationships with students. Support students to develop confidence, independence and practical work-based skills. Ensure that students' individual needs are recognised and appropriately supported. Provide clear instructions, encouragement and guidance to help students participate successfully in Tea Room activities. Promote students' independence, privacy, dignity and wellbeing at all times. Provide personal care where required and in accordance with individual support plans and organisational procedures. Monitor students' engagement, progress and wellbeing, reporting any concerns promptly to the Directors. Lead by example and ensure that all students are treated with patience, empathy and respect. Team Supervision and Leadership Supervise and support Tea Room staff, volunteers and students during daily operations. Allocate tasks effectively and ensure that the team has the confidence and capability to carry out their roles. Provide guidance, encouragement and constructive feedback to team members. Support the induction and development of new staff, students and volunteers. Promote positive teamwork and ensure that communication within the team is clear and effective. Lead shifts confidently, taking responsibility for the smooth and safe running of the Tea Room. Escalate staffing, safeguarding, health and safety or operational concerns to the Directors. Ensure that all staff follow Dramatize's policies, procedures and professional standards. Tea Room Operations and Customer Service Oversee the day-to-day running of the Tea Room, ensuring a welcoming, friendly and professional environment. Champion excellent customer service by listening and responding appropriately to customers. Represent Dramatize, the Tea Room and our students to a high standard in person, online and through social media. Support the team to manage customer orders, food preparation, service and clearing tables efficiently. Assist with stock control, ordering and monitoring the use of supplies. Support the management of the Tea Room budget and report any concerns regarding expenditure or stock. Use initiative to resolve day-to-day operational issues while ensuring that significant matters are reported to the Directors. Contribute ideas for new menu items, seasonal products and improvements to the customer experience. Help maintain a positive atmosphere that allows students, staff and customers to feel valued and supported. Food Preparation and Quality Demonstrate a high standard of baking and practical knowledge of working in a professional kitchen. Monitor the presentation, quality and consistency of all products. Identify, record and report any concerns relating to ingredients, food quality or kitchen equipment. Ensure that appropriate food safety, hygiene, due diligence and HACCP procedures are followed. Support students to learn safe and appropriate food preparation techniques. Ensure that the kitchen, equipment and customer areas are kept clean, safe and organised. Safeguarding, Health and Safety Follow all safeguarding, health and safety, medication, food safety and risk-management procedures. Report accidents, incidents, concerns or disclosures immediately and in line with Dramatize's policies. Maintain appropriate professional boundaries with students, staff, volunteers and customers. Ensure that the Tea Room remains a safe and inclusive environment for everyone. Support the completion of relevant records, checklists and monitoring documents. Person Specification The successful candidate will have: Previous experience in hospitality, catering, retail or a similar customer-facing environment. Experience supervising, leading or supporting a team. A genuine interest in supporting adults with learning disabilities. The ability to build positive relationships with students, colleagues, professionals and customers. Excellent communication and listening skills. A caring, patient, approachable and empathetic manner. The confidence to provide leadership and direction during busy periods. The ability to remain calm and professional when dealing with challenging situations. A flexible and reliable approach to work. The ability to follow policies, procedures and clear instructions. Good organisational skills and the ability to prioritise tasks. The ability to use initiative and work effectively both independently and as part of a team. Knowledge of food hygiene, health and safety and kitchen procedures. The ability to manage stock and support budgetary control. A passion for promoting independence, inclusion and employment opportunities for students. Creativity and enthusiasm for developing new ideas for the Tea Room. The willingness to provide personal care where required. The ability and willingness to drive, where required for the role. A food hygiene qualification, supervisory experience and relevant safeguarding or care experience would be desirable, although full training will be provided where appropriate. Safer Recruitment Requirements All successful candidates will be required to complete an Enhanced DBS check, including a check against the Adults' Barred List, where applicable to the role. We will also require two satisfactory references from previous employers or education providers before employment can commence.
Dramatize Tea Room provides adults with learning disabilities with meaningful opportunities to gain work experience, develop practical skills and prepare for paid employment. Our aim is to support every individual to take a full and active role within their community. The successful candidate will play an important role in overseeing the day-to-day running of the Tea Room, supporting students to develop their skills and ensuring that high standards of customer service, food safety and teamwork are maintained. Responsibilities Supporting Students Build and maintain positive, respectful and professional relationships with students. Support students to develop confidence, independence and practical work-based skills. Ensure that students' individual needs are recognised and appropriately supported. Provide clear instructions, encouragement and guidance to help students participate successfully in Tea Room activities. Promote students' independence, privacy, dignity and wellbeing at all times. Provide personal care where required and in accordance with individual support plans and organisational procedures. Monitor students' engagement, progress and wellbeing, reporting any concerns promptly to the Directors. Lead by example and ensure that all students are treated with patience, empathy and respect. Team Supervision and Leadership Supervise and support Tea Room staff, volunteers and students during daily operations. Allocate tasks effectively and ensure that the team has the confidence and capability to carry out their roles. Provide guidance, encouragement and constructive feedback to team members. Support the induction and development of new staff, students and volunteers. Promote positive teamwork and ensure that communication within the team is clear and effective. Lead shifts confidently, taking responsibility for the smooth and safe running of the Tea Room. Escalate staffing, safeguarding, health and safety or operational concerns to the Directors. Ensure that all staff follow Dramatize's policies, procedures and professional standards. Tea Room Operations and Customer Service Oversee the day-to-day running of the Tea Room, ensuring a welcoming, friendly and professional environment. Champion excellent customer service by listening and responding appropriately to customers. Represent Dramatize, the Tea Room and our students to a high standard in person, online and through social media. Support the team to manage customer orders, food preparation, service and clearing tables efficiently. Assist with stock control, ordering and monitoring the use of supplies. Support the management of the Tea Room budget and report any concerns regarding expenditure or stock. Use initiative to resolve day-to-day operational issues while ensuring that significant matters are reported to the Directors. Contribute ideas for new menu items, seasonal products and improvements to the customer experience. Help maintain a positive atmosphere that allows students, staff and customers to feel valued and supported. Food Preparation and Quality Demonstrate a high standard of baking and practical knowledge of working in a professional kitchen. Monitor the presentation, quality and consistency of all products. Identify, record and report any concerns relating to ingredients, food quality or kitchen equipment. Ensure that appropriate food safety, hygiene, due diligence and HACCP procedures are followed. Support students to learn safe and appropriate food preparation techniques. Ensure that the kitchen, equipment and customer areas are kept clean, safe and organised. Safeguarding, Health and Safety Follow all safeguarding, health and safety, medication, food safety and risk-management procedures. Report accidents, incidents, concerns or disclosures immediately and in line with Dramatize's policies. Maintain appropriate professional boundaries with students, staff, volunteers and customers. Ensure that the Tea Room remains a safe and inclusive environment for everyone. Support the completion of relevant records, checklists and monitoring documents. Person Specification The successful candidate will have: Previous experience in hospitality, catering, retail or a similar customer-facing environment. Experience supervising, leading or supporting a team. A genuine interest in supporting adults with learning disabilities. The ability to build positive relationships with students, colleagues, professionals and customers. Excellent communication and listening skills. A caring, patient, approachable and empathetic manner. The confidence to provide leadership and direction during busy periods. The ability to remain calm and professional when dealing with challenging situations. A flexible and reliable approach to work. The ability to follow policies, procedures and clear instructions. Good organisational skills and the ability to prioritise tasks. The ability to use initiative and work effectively both independently and as part of a team. Knowledge of food hygiene, health and safety and kitchen procedures. The ability to manage stock and support budgetary control. A passion for promoting independence, inclusion and employment opportunities for students. Creativity and enthusiasm for developing new ideas for the Tea Room. The willingness to provide personal care where required. The ability and willingness to drive, where required for the role. A food hygiene qualification, supervisory experience and relevant safeguarding or care experience would be desirable, although full training will be provided where appropriate. Safer Recruitment Requirements All successful candidates will be required to complete an Enhanced DBS check, including a check against the Adults' Barred List, where applicable to the role. We will also require two satisfactory references from previous employers or education providers before employment can commence.