IRIS

About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. Competitive + Bonus + Benefits Remote, UK At IRIS, we're passionate about building software that makes life easier for businesses and the professionals who support them. We're looking for a Product Manager to lead the strategy, roadmap, and commercial success of KashFlow, our award-winning cloud bookkeeping and accounting platform used by small businesses, sole traders, contractors, and accountants across the UK. This is a high-profile role within our Accountancy division, offering the opportunity to shape the future of a market-leading product while working closely with customers, accountants, engineering teams, and senior stakeholders. You'll be the voice of the customer, the owner of the product vision, and a key driver of growth, innovation, and customer satisfaction. What will you be doing? As Product Manager for KashFlow, you'll own the product roadmap from discovery through to delivery, balancing customer needs, commercial objectives, compliance requirements, and market opportunities. Key responsibilities include: Product Strategy & Roadmap Define and deliver the product vision and roadmap for KashFlow, aligned to the wider Accountancy division strategy. Build compelling business cases for product investment, ensuring clear commercial value and customer impact. Prioritise new features and enhancements based on customer feedback, usage data, market demand, and competitive analysis. Partner closely with Engineering teams to translate priorities into deliverable epics, user stories, and acceptance criteria. Measure product success through customer adoption, retention, engagement, NPS, and commercial outcomes. Customer Insight & Market Leadership Build strong relationships with small businesses, contractors, accountants, and accounting practices to deeply understand their needs. Lead customer discovery activities, including user interviews, research, feedback programmes, and market analysis. Stay ahead of market trends, competitor activity, and emerging opportunities within the UK accounting software landscape. Champion customer needs throughout the organisation, ensuring every product decision creates meaningful customer value. Product-Led Growth & User Experience Drive a product-led growth approach focused on reducing friction in acquisition, onboarding, and adoption. Identify opportunities to improve user journeys, increase customer engagement, and encourage self-service usage. Leverage customer insights and behavioural data to optimise product experiences and drive retention. Compliance & Industry Expertise Ensure KashFlow remains compliant with HMRC regulations, including VAT and Making Tax Digital requirements. Monitor upcoming legislative and regulatory changes affecting UK bookkeeping and accountancy software. Work with internal specialists to translate compliance requirements into product enhancements and releases. Partnerships & Integrations Develop and manage relationships with third-party partners and integration providers. Work closely with payment providers and fintech partners to enhance the KashFlow ecosystem. Monitor opportunities within payments, Open Banking, and emerging technologies that could deliver value to customers. Act as a key escalation point for integration and partner-related product issues. AI & Innovation Identify opportunities to embed AI-powered capabilities that reduce manual bookkeeping effort and improve customer outcomes. Explore emerging technologies that can simplify financial management for small businesses. Share innovation best practice across the wider Product Management community. Stakeholder Management Collaborate closely with Engineering, Support, Professional Services, Sales, Marketing, Finance, and Operations teams. Ensure successful go-to-market planning and adoption of new product capabilities. Develop sales enablement materials, training, and product collateral to support commercial success. Communicate product strategy and roadmap effectively across the business. What we're looking for Essential Proven experience as a Product Manager with responsibility for product strategy, roadmap definition, and delivery. Strong customer-first mindset with a track record of building products that solve genuine customer problems. Experience working closely with Agile software engineering teams. Excellent stakeholder management and influencing skills. Strong commercial awareness and experience building business cases and evaluating ROI. Strong analytical skills with the ability to use customer feedback, research, and data to inform decisions. Experience defining, prioritising, and launching successful product enhancements. Excellent written and verbal communication skills, including experience creating requirements and presenting to stakeholders. Ability to balance strategic thinking with hands on execution. Desirable Knowledge of the UK accountancy, bookkeeping, or practice software market. Understanding of VAT, Making Tax Digital, and UK compliance requirements. Experience with Product-Led Growth (PLG) principles. Understanding of payments, fintech, Open Banking, or transactional revenue models. Experience working with AI-enabled products or features. Product Management qualifications or certifications. Why join IRIS? Own the direction of one of the UK's best-known cloud bookkeeping platforms. Shape products that help thousands of small businesses and accountants succeed. Work alongside experienced Product, Engineering, Commercial, and Marketing teams. Influence strategic decisions at divisional level. Access excellent career progression and development opportunities across IRIS. Be part of an organisation investing heavily in innovation, automation, AI, and customer experience. Why You'll Love Working Here Impact: Your work will influence millions globally. Growth: Continuous learning and career development opportunities. Belonging: A culture that celebrates diversity and empowers every individual. What to expect from our hiring process Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role - more senior positions may involve additional steps, and some areas include role specific assessments such as a technical test or case study - but typically you can expect: Application review - we assess your experience and potential Initial call - a short conversation to learn about you and share more about the role Skills assessment - tailored to the position, e.g. case study, coding challenge or portfolio review Final interview - meet the team and explore how you'll make an IMPACT at IRIS We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we're committed to making this experience accessible for everyone.

14 month Fixed term contract About IRIS Education IRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Our Education division serves over 12,000 schools and trusts globally, providing finance, HR, payroll, compliance, and school management solutions across brands including iSAMS, Every, IRIS Financials, and ParentMail. The role We are looking for a Demand Generation Specialist to join our iSAMS marketing team on a fixed-term contract basis, covering a period of maternity leave from June 2026 for a minimum of 14 months. As Demand Generation Specialist for iSAMS, you will own the day-to-day execution of marketing campaigns for one of the leading school management systems for independent and international schools worldwide. From HubSpot campaign setup, landing page and email execution to social media management and client communications, you will be the operational engine behind iSAMS marketing activity. This is a hands-on role for someone who takes pride in reliable, high-quality attention to detail execution and is comfortable owning multiple workstreams in a systems-led environment. Key responsibilities Own HubSpot campaign setup, email execution, QA, and send for iSAMS campaigns Build and manage HubSpot landing pages and maintain HubSpot workflows and list segmentation Manage iSAMS social media channels, including content planning, posting, and community management Produce and distribute client product update communications via email and iCommunity Support webinar delivery, including email sequences, social promotion, and recording distribution Plan and execute the iSAMS customer newsletter and post-event follow-up campaigns Maintain and update iSAMS WordPress website content Monitor campaign performance and produce regular HubSpot reports About you You are a detail-oriented, self-directed marketer who takes ownership of execution and delivers consistently without close supervision. You'll bring: Hands-on HubSpot experience at execution level, including campaign setup, landing pages, emails, workflows, social media and reporting Strong experience with AI tools (HubSpot Breeze and Claude) to accelerate campaign execution across all activities (email, workflows, social media) Strong copywriting and editing skills, with an eye for accuracy and tone Experience managing social media content and community engagement Experience with updating and managing WordPress CMS Organised and comfortable managing multiple workstreams simultaneously At ease working in a systems-heavy environment alongside specialist colleagues Bonus if you have: Experience in the education sector or edtech Familiarity with webinar delivery and event follow-up campaigns Experience managing customer or client communications programmes Why join us? Own end-to-end campaign execution for a globally recognised school management platform Join a team that is investing in its people, its processes, and its ambition Work in a collaborative environment where attention to detail and reliable delivery are genuinely valued Apply now If you are a hands-on marketing specialist looking for a substantial fixed-term opportunity in education technology, we'd love to hear from you.

Are you an experienced AML professional looking to step into a high-impact second line role within a fast-growing organisation? We're looking for a Senior AML Advisor to help strengthen our financial crime framework, support key oversight activity, and provide expert guidance across the business. As a vital part of our second line of defence, you'll review and challenge KYC activity completed by our first line teams, assess financial crime risks, and help ensure our AML/CTF controls remain robust, compliant and effective. Key Responsibilities Review AML escalations from the KYC team, providing timely, accurate advice and ensuring higher-risk matters are appropriately escalated to the MLRO with clear recommendations. Support the DMLRO in designing, updating, and implementing AML policies, standards, and procedures Support Internal Audit with customer file reviews and thematic assessments relating to AML systems and controls. Act as a subject matter expert to the business, offering practical guidance on AML issues. Support the DMLRO in maintaining and updating AML/CTF policies and procedures. Assist in developing and delivering AML/CTF training , including targeted training for KYC teams. Stay up to date with evolving AML/CTF laws, regulations, and enforcement actions, sharing insights and lessons learned with key stakeholders. What We're Looking For Essential Experience & Skills Experience working in a regulated financial services, accountancy, or compliance environment. Solid understanding of the UK AML legislative and regulatory framework . Hands-on experience in AML/KYC checks, file reviews, QA, or financial crime investigations . Strong communication skills and confidence engaging with senior stakeholders. Ability to analyse data, identify trends and articulate findings clearly. Experience drafting, implementing or maintaining AML/CTF policies and procedures . Exposure to escalations, alerts handling, high-risk reviews or SAR-related activities.

Part time - 21 hours To enhance our current provision and to ensure our customers are receiving a consistent and high level of support both on scheme and in the community, we are looking for a Wellbeing Co-Ordinator to work alongside our current team. The primary duties of our Wellbeing Co-Ordinator is to arrange groups and activities which residents can engage with and develop their independence in the community; promoting independence and getting them ready to move into their own accommodation. You will also be expected to liaise with our community investment team as well as external providers to source funding and support for internal activities. There will also be an expectancy to work alongside the wider team to adhere to customers support plans, particularly around community integration and ensuring customers feel confident to move into independent living from supported accommodation. You will also need to be trauma informed and have experience of working with people with multiple and complex needs as there will be a need to work with our customers to ensure activities are co-produced. Who we are looking for; You will be a flexible and dedicated team member who has a desire to deliver high quality services in line with the Independence and Wellbeing framework and principles. You will have experience of gaining funding from various streams, both internally and externally You have an ability to engage customers, both within our schemes and the communities which we live, ultimately promoting their strengths; resulting in the confidence to move on and live independently. As an activities coordinator, you will be outgoing and engaging with our residents, encouraging them to feedback what activities they would like to be facilitated at the scheme and exploring future opportunities You will have a good understanding of Safeguarding; ensuring concerns are dealt with promptly and in line with policies and procedures Using a multi-agency approach, you will ensure appropriate action is taken to adequately manage any presenting risks, working with the wider team to feedback any ongoing concerns Promoting activities and developing promotional materials and advertising events to our residents Keeping track of activity-related records and reports, noting trends and what is getting the best response from our residents You will have a person centred approach and a strong ability to understand complex situations, with the knowledge base to access relevant support services. You will have high level of resilience with a positive, customer focused approach. What we need from you; A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Respecting professional boundaries and conducting yourself and a professional manner at all times. To be professional and work with integrity, inclusivity and respect for diversity; Knowledge of coordinating activities; coupled with experience of facilitating group activities and workshops. Experience of using a strength-based approach to assist customers to achieve their goals. Experience of developing promotional materials and advertising events Experience of monitoring the effectiveness of activities and programs Experience of engaging with customers with multiple, complex needs. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. Experience of administration and recording, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partner agencies and external stakeholders, utilising a multi-agency approach to support. Ability to act as an Ambassador for Great Places and the service. Experience of implementing safeguarding procedures to protect vulnerable people. Demonstrable coaching skills in promoting independence. Experience of Microsoft Office applications, with a good level of IT literacy. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List) Closing date: 19th May 2026 Shortlist date: 20th May 2026 Interview date: TBC

Permanent full time We're looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You'll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally. What you'll be doing Investigating and resolving escalated customer queries Supporting customers across IRIS Financials products Working with internal teams to resolve technical issues Contributing to continuous improvement and knowledge sharing Supporting UAT and product enhancements What you'll bring Experience in a customer-facing or technical support role Strong problem-solving and communication skills Confidence working with software systems SQL or financial system exposure (desirable but not essential) A passion for delivering great customer experiences If you're looking to develop your career within a fast paced SaaS environment , this is a fantastic opportunity. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges. You'll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes. What you'll be doing Handling complex, technical customer support queries Acting as an escalation point for 2nd Line Support Writing and executing advanced SQL scripts Collaborating with internal teams to resolve product issues Supporting UAT and contributing to product improvements Ensuring a consistently high standard of customer experience What you'll bring Strong experience in software or IT customer support Advanced SQL knowledge and hands-on investigation experience Excellent communication and problem-solving skills A collaborative mindset and strong customer focus Financials or accountancy system experience (advantageous) If you enjoy solving complex problems and making a real impact for customers, this role is for you. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Senior HR Consultant Glasgow, UK (Hybrid 3 days a week in office) Competitive + Bonus + Benefits Permanent full time We're looking for an experienced Senior HR Consultant to join our international HR Consulting function. This is a dual-purpose role combining people leadership with hands-on delivery of complex client work. You will lead a team of international HR consultants while managing your own portfolio of senior client accounts . This role suits someone confident setting standards and acting as a trusted advisor to multinational organisations. What You'll Be Doing Lead, coach, and develop a team of international HR consultants , ensuring consistent, compliant, and timely delivery. Take ownership of service quality and client satisfaction, working within agreed frameworks, KPIs, and data protection standards. Personally manage complex client accounts , providing senior advisory support on employment law, compensation and benefits, immigration, and HR policy. Guide clients through high - impact situations , including restructures, M&A activity, terminations, and cross-border employee mobility. Oversee the preparation and quality of key client deliverables , such as employment contracts, handbooks, policies, and legislation summaries. Work closely with payroll operations and external partners to ensure aligned and seamless client delivery. Support account growth through opportunity identification, proposals, and client pitches. Stay up to date with international employment law changes , sharing knowledge across the team. Act as a senior point of escalation for complex client queries and complaints. Contribute to financial audits by providing records and documentation when required. What We're Looking For Proven experience in international HR consulting or an HR advisory role, with strong knowledge of employment law and HR practices. A demonstrated track record of leading teams , with clear examples of coaching, development, and results. Hands-on experience advising clients on employment contracts , compensation and benefits, HR policy, immigration, and restructuring. Confidence managing complex client relationships where expectations, risk, and judgement are high. Solid working knowledge of Microsoft Office , particularly Excel and PowerPoint. Fluent English is essential, with additional European languages a strong advantage. Why Join Us? A senior role combining leadership and hands-on client impact. Exposure to complex international HR challenges across multiple jurisdictions. Real opportunity to shape standards and develop consulting talent . A collaborative, high-performing environment that values expertise and accountability. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Do you have a passion for helping students access the support they need to succeed? Are you organised, personable, and driven by making a real difference? If you're looking for a role with purpose - where every conversation can change a student's future - this is your opportunity to join a supportive team and deliver life-changing guidance. Join Wiltshire College & University Centre and become a vital part of ensuring every student has the chance to thrive. What We Offer Salary:£12,652 rising to £12,917 per year (full time equivalent £25,304 - £25,835) Permanent, Part Time 18.5 hours per week (5 days per week, working times to be agreed), 52 weeks per year Outstanding Benefits Great Local Government Pension Scheme Generous paid holiday entitlement, plus 8 days, pro rata paid bank holidays College closure & wellbeing days - including a 2-week, pro rata paid Christmas shutdown Employee Assistance Programme - 24/7 confidential wellbeing, legal & financial support Free on-site gyms across multiple campuses Lifestyle discounts on retail, tech, travel & more Cycle-to-Work scheme Professional development & career growth opportunities Additional perks - discounted meals, hair & beauty services, exclusive attraction offers A secure role with benefits that support your life - today and in the long run. What You'll Do Support students through bursary and funding applications Help remove financial barriers that could impact college success Provide accurate advice with empathy, confidentiality and care Keep records organised and ensure funding processes run smoothly What You'll Bring Literacy and Numeracy at Level 2 or above (GCSE A-C/9-4) Strong administration or customer-focused experience Great communication skills and a supportive approach Ability to stay organised and handle sensitive information A passion for helping people reach their potential Why This Role Matters Every student's situation is different - and your support could be the reason they stay in education, achieve their goals, and build a brighter future. This is work you'll feel proud of. Be the support that helps students succeed If you want a meaningful role with true impact - we'd love to hear from you. Apply today and be part of the difference. Closing Date: 31/05/26 Please note: Vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible. Safer Recruitment Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in 'Keeping Children Safe in Education'. This involves conducting enhanced DBS checks, including checks against the children's barred list, and other employment verifications, including an online presence review for shortlisted candidates. We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment. As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you'll be doing You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; You will actively ensure the security of the building conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What you'll need Qualified to minimum level 2 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail. Effective liaison with colleagues and other stakeholders to give or find information to resolve problems. Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you'll be doing You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; You will actively ensure the security of the building conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What you'll need Qualified to minimum level 2 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail. Effective liaison with colleagues and other stakeholders to give or find information to resolve problems. Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you'll be doing You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What you'll need Qualified to minimum level 2 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail. Effective liaison with colleagues and other stakeholders to give or find information to resolve problems. Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

We're looking for a detail-oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you'll play a hands-on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high-growth B2B SaaS environment. You'll work closely with the Director of CS Operations, Customer Success leadership, and cross-functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You'll Be Doing Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes Assisting with testing and quality assurance of system and configuration changes prior to wider rollout Providing day-to-day operational support to the Customer Success and Renewals teams, responding to ad-hoc data, reporting, and system requests Collaborating cross-functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We're Looking For Essential 2+ years' experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role Strong experience with Salesforce, including report and dashboard building Proven analytical skills with confidence working with large datasets and translating insights into clear outputs Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI) High attention to detail, strong data ownership, and a proactive, self-starting mindset Comfortable working in a fast-paced, matrixed environment with non-technical stakeholders Desirable Hands-on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango) Familiarity with NetSuite or ERP / finance systems Working knowledge of SQL or data querying tools Understanding of SaaS customer lifecycle, renewals, and expansion Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Early Careers - Sales & Renewals Associate (Entry-Level) IRIS Software No experience needed. If you're outgoing, curious, and love talking to people, we'll teach you the rest. Why join? Talk to customers, solve problems, and make an impact fast Clear progression into Sales (AE) or Customer Success/Renewals Coaching, playbooks, and live practice - learn by doing Friendly, high-energy team that celebrates wins What you'll do Shared foundations Start conversations via phone/email/LinkedIn Keep tidy notes & next steps in CRM (we'll train you) Hit simple weekly goals (conversations, meetings booked, renewals progressed) Choose your path (we'll guide you): Sales Development (SDR) Find & qualify prospects, book meetings for Account Executives Personalise outreach and follow a proven cadence Learn discovery questions that uncover real pains Customer Renewals Reach out ahead of renewal dates, confirm details & timelines Prepare simple quotes and track status in the CRM Escalate questions, spot easy upsell cues, and keep customers happy You'll thrive if you are People-first, positive, and resilient (you bounce back quickly) Clear communicator who likes structure and checklists Coachable - you like feedback and use it Organised - you own your day and your results Training you'll get Product & industry basics (plain English, no jargon) Outreach & renewals playbooks (calls, emails, talk tracks) Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools Perks Competitive base + bonus/commission Progression pathways and regular coaching Supportive culture, team socials, and recognition for effort & impact

About the Role We're looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you'll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You'll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks. What You'll Do Lead and grow a high performing team of implementation managers and consultants Own and manage the Professional Services P&L, including revenue, utilisation, and margins Deliver complex, enterprise-scale implementations on time and to a high standard Build strong relationships with senior customer stakeholders, acting as a trusted advisor Partner with Sales, Product, and Customer Success to deliver a seamless customer experience Design and implement scalable onboarding methodologies and delivery frameworks Drive innovation through AI, automation, and digital-first delivery approaches Lead the global scaling of Professional Services, including operating models and tooling What We're Looking For 8+ years' experience in Professional Services, implementation, or consulting within SaaS or technology 3+ years' leadership experience managing teams in high-growth environments Proven experience owning or influencing a Professional Services P&L Strong track record delivering complex SaaS implementations Exceptional stakeholder management and executive presence Experience driving transformation, including automation or technology adoption Analytical mindset with a data-driven approach to performance and decision-making Nice to Have Experience in Education or EdTech Background in management consulting or enterprise software delivery Project management certifications (PMP, PRINCE2, or similar) Why Join Us? Opportunity to build and scale a global function from the ground up High growth environment with real impact and ownership Work at the forefront of AI driven transformation in Professional Services Collaborative, ambitious, and forward-thinking culture Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

You will be a point of contact for customer queries when on site and manage customer expectations. You will promote a positive image of Great Places through the establishment of good working relationships with customers by being present in our neighbourhoods. You will be working as part of a dedicated mobile and flexible team to manage our customers' accommodation and ensure the general successful running of Great Places communities. What you'll be doing Responsibility for maintaining a high standard of cleanliness, safety and repair to our estates, blocks and schemes. Carrying out hoovering, sweeping, mopping, cleaning of communal doors, glazed areas, lighting, high & low level dusting, litter picking outside, ensuring all areas are clean and litter free. You will also carry out Health & Safety checks ensuring communal areas are free from combustible materials, slip and trip hazards, carrying out emergency light, fire alarm, legionella testing, reporting any issues identified to Compliance. You will be carrying out any minor repairs or proactive maintenance in communal areas, including but not limited to; light bulbs, door handles, removal of weeds from hard standings / path areas, jet washing, painting / moss removal/touching up of walls, graffiti removal, adjusting light timers etc. What you'll need Full UK driving licence To have worked in a similar Caretaker role and competent at carrying out general handy person tasks Competent in IT and using PDAs Ability to work as part of a team or on your own Ability to manage your own time and work to deadlines Demonstrate a positive can do attitude A flexible approach to the working day You are as comfortable working on your own as you are as part of a team Site Health and Safety awareness for yourself and others What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Respecting professional boundaries and conducting yourself and a professional manner at all times A commitment to work in partnership with others for the benefit of Great Places To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Closing date: 19th May 2026 Shortlist date: 20th May 2026 Interview date: TBC

HR Consultancy Team Lead Glasgow, UK (Hybrid 3 days a week in office) Competitive + Bonus + Benefits Permanent full time We're looking for an experienced HR Consultant Team Lead to join our international HR Consulting function. This is a dual-purpose role combining people leadership with hands-on delivery of complex client work. You will lead a team of international HR consultants while managing your own portfolio of senior client accounts . This role suits someone confident setting standards and acting as a trusted advisor to multinational organisations. What You'll Be Doing Lead, coach, and develop a team of international HR consultants , ensuring consistent, compliant, and timely delivery. Take ownership of service quality and client satisfaction, working within agreed frameworks, KPIs, and data protection standards. Personally manage complex client accounts , providing senior advisory support on employment law, compensation and benefits, immigration, and HR policy. Guide clients through high - impact situations , including restructures, M&A activity, terminations, and cross-border employee mobility. Oversee the preparation and quality of key client deliverables , such as employment contracts, handbooks, policies, and legislation summaries. Work closely with payroll operations and external partners to ensure aligned and seamless client delivery. Support account growth through opportunity identification, proposals, and client pitches. Stay up to date with international employment law changes , sharing knowledge across the team. Act as a senior point of escalation for complex client queries and complaints. Contribute to financial audits by providing records and documentation when required. What We're Looking For Proven experience in international HR consulting or an HR advisory role, with strong knowledge of employment law and HR practices. A demonstrated track record of leading teams , with clear examples of coaching, development, and results. Hands-on experience advising clients on employment contracts , compensation and benefits, HR policy, immigration, and restructuring. Confidence managing complex client relationships where expectations, risk, and judgement are high. Solid working knowledge of Microsoft Office , particularly Excel and PowerPoint. Fluent English is essential, with additional European languages a strong advantage. Why Join Us? A senior role combining leadership and hands-on client impact. Exposure to complex international HR challenges across multiple jurisdictions. Real opportunity to shape standards and develop consulting talent . A collaborative, high-performing environment that values expertise and accountability. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

A great first step into a professional career This is an opportunity to start your career in a role that really matters. We're hiring a Facilities Associate to join our Facilities team. This role is designed for someone at the start of their career who wants to learn how a business operates day-to-day, build confidence in a professional environment, and develop practical skills that can open doors across Operations, Workplace Management, and Health & Safety. This is a 100% office-based role , where you'll be working on-site every day as part of a hands-on team that keeps our workplaces running smoothly. You don't need previous Facilities experience. You'll be supported, trained, and guided - what matters most is your attitude, reliability, and willingness to learn. Why This Role Matters Facilities plays a vital role in keeping the business running smoothly. The team sits at the heart of the organisation, supporting every department by making sure our offices are: Safe and compliant Clean, organised, and ready to use Fully operational for teams and visitors Supported by reliable services and suppliers Because this is an on-site role, you'll see the impact of your work in real time - helping create an environment where people can do their best work every day. When this works well, people can focus on their jobs, collaborate effectively, and deliver great outcomes for our customers. Your work will directly improve the day-to-day experience of colleagues across the business - even from your first day. Why This Role Is a Brilliant Place to Start Every small task makes a difference. Every well-prepared space supports someone's work. In this role, you'll be physically present in the office, helping keep everything running - setting up spaces, supporting day-to-day operations, and making sure everything is where it should be. You'll learn how a workplace functions, how different teams rely on each other, and how your contribution supports the wider business. It's a role where you can: Build confidence quickly Learn practical, transferable skills See the impact of your work every day Many people use this type of role as a starting point to move into Facilities, Operations, or other business areas over time. About the Team You'll Join You'll join a friendly and supportive Facilities team of five people. The team is known for: Helping each other and sharing knowledge Taking time to explain how things work Supporting new starters as they learn Creating a positive and well-run working environment You'll also work with teams across the business - giving you great exposure early in your career. This team plays an important role in the business and offers a strong foundation for future progression. What You'll Be Doing With training and support, you'll gradually take ownership of your responsibilities, including: Helping keep office spaces clean, organised, and ready for use Setting up meeting rooms for teams and visitors Supporting basic maintenance tasks and reporting any issues Managing access passes for staff, visitors, and contractors Booking maintenance requests using simple systems Working with cleaning and maintenance providers to ensure standards are met Supporting health & safety activities and keeping records up to date Helping with office events and general day-to-day tasks Providing occasional reception cover when needed You may also travel between nearby office locations from time to time, depending on business needs. You'll never be expected to know everything straight away - learning and asking questions is encouraged. What We're Looking For This role is open to people at the start of their career, and we're deliberately flexible on background. You could be a great fit if you: Are leaving education or looking for your first office-based role Are happy working on-site in an office environment full-time Have some experience of helping people - this could be retail, hospitality, part-time work, or volunteering Take pride in doing tasks properly and keeping things organised Are reliable and happy to take responsibility Communicate clearly and respectfully with others Enjoy being part of a team and supporting shared goals Are willing to learn and try new things You don't need previous Facilities experience. A degree is welcome but not essential. What matters most is your attitude - being dependable, proactive, and open to learning. What You'll Gain A clear and supportive entry point into a professional role Practical, hands-on experience in workplace operations Confidence working in an office environment Training and support from experienced colleagues Exposure to different teams across the business Opportunities to grow and progress over time If you're looking for a meaningful first step, real responsibility, and a role where you can learn by being hands-on every day, this could be the start of something special.