Safer Hand Solutions

Customer Service Advisor Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole. Stone (Hybrid Working) Salary: £24,570 + uncapped commission Shifts worked on a rota basis / 37.5 hours per week: Shifts as below: Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm The Role: As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You ll also play a key part in achieving the company goal: helping people get out and stay out of debt. You ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include: Handle inbound and outbound customer contact via phone, live chat, and email Negotiate and agree affordable payment plans tailored to individual circumstances Manage objections professionally and compassionately Work collaboratively with your team to share best practice and improve performance Accurately update systems and maintain detailed case notes Work towards individual and team targets while delivering excellent customer service Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate: Proven customer service experience, with excellent listening and communication skills Great IT proficiency Strong written and verbal English Resilient and able to handle challenging conversations Self-motivated and target-driven Assertive yet compassionate approach Strong negotiation and objection handling skills Positive, friendly, and a team player High attention to detail with the ability to multitask and adapt quickly Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all the wider team recently reported 100% recommendation rate in their employee survey To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you ll have access to ongoing development, a clear grading structure, and genuine progression opportunities. £24,570 basic salary + lucrative uncapped commission Hybrid working (3 days office / 2 days home after probation) 21 days holiday (+ bank holidays + 4 days over Christmas) Flexible shift patterns Excellent training Mandatory office shutdown between Christmas & New Year Company pension scheme Company sick pay Free onsite parking Casual dress days and regular social events Mental Health Champions and wellbeing initiatives This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.

Audit Senior We re working with one of the largest UK payroll providers, leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics. They are expanding and require talented individuals within Audit and Assurance. Manchester Permanent - Full Time (37.5 hours per week) Hybrid working but must be local to office £35,000 - £45,000 per annum Benefits: Pension Scheme Secure your future with a comprehensive pension plan. 33 Days Annual Leave Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) Supporting you and your family. Employee Referral Bonus Be rewarded for bringing talent to the team. Employee Benefits Portal Access to cashback and discounts on everyday purchases. Learning & Development Opportunities Continuous support for professional and personal growth. Career Coaching Ongoing career support and development. Birthday Day Off Enjoy a day off on your special day. Enhanced Parental & Family Leave Supporting you through life s important moments. Social Events A chance to connect and unwind with colleagues. Role: An excellent opportunity has arisen for an experienced Audit Senior to join a dynamic and forward-thinking Audit & Assurance team. This role offers the chance to be part of a collaborative environment where professional growth is supported and encouraged. As an Audit Senior, you will play a pivotal role in the completion of audit fieldwork, planned substantive and analytical audit procedures, primarily conducted on-site at client premises. You will be responsible for the planning, execution, and completion of audit assignments, ensuring that audit files contain appropriate and sufficient documentation. Additionally, you will prepare statutory financial statements from client data and identify high-risk areas, reporting key concerns to the Audit Manager or Partner. You will use your professional judgment to assess risk and ensure the integrity of financial information. As you progress in the role, you will take on additional responsibilities, including planning and finalising audit assignments. Key Responsibilities: Leading audit fieldwork and executing substantive and analytical procedures. Preparing audit documentation in compliance with regulatory standards. Reviewing financial statements and identifying key risk areas. Collaborating with Audit Managers and Partners to ensure client needs are met. Coaching, mentoring, and supporting junior team members in their development. Ensuring effective client communication throughout the audit process. Requirements: ACA or ACCA qualified (or equivalent experience). Proven experience within an audit-focused role. Strong technical knowledge of audit procedures and financial reporting standards. Excellent communication and interpersonal skills. Ability to manage multiple assignments and meet deadlines. A proactive approach to problem-solving and client service. This is a fantastic opportunity for an ambitious Audit Senior to further their career in a supportive and professional environment. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team! If you re interested in something new and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.