The Work Shop Resourcing Ltd

We re looking for an experienced Team Leader for the Account Support Team to join our clients office-based in Poole. Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world. What you will be doing Account Support Team Leader: The Team Leader is responsible for leading, coaching, motivating and managing the Internal Account Support team to deliver exceptional customer service Duties of Account Support Team Leader: Manage the Team Oversee and manage the productivity and performance of Internal Account Supports ensuring goals and targets are met consistently. Conduct monthly one-to-one meetings with team to provide feedback, address concerns, and offer support for professional development. Set clear performance expectations and provide constructive feedback to improve employee performance. Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly. Manage complaints procedure, ensuring customer driven issue resolution. Manage inbox, effectively delegating tasks to team. Follow up to ensure tasks are achieved within agreed timeframe. Management of entire lifecycle of customer interactions, able to analyse root cause and apply fix. Manage and respond to delivery issues and queries received via email within the agreed Service Level Agreement (SLA) managed by the CRM. Lead the Team Work closely with the client relationship and warehouse operations teams to foster a culture of teamwork and a clear path for problem escalation. Foster a culture of engagement and motivation among team members, promoting a positive work environment. Provide coaching and mentorship to colleagues to enhance their skills and career growth. Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly. Utilise ERP, CRM, and data management software to ensure accurate and timely order management. Drive: Handle customer inquiries over the phone in a professional and efficient manner. Maintain a comprehensive understanding of various order processing procedures and channels through which orders come into the business. Collaborate with internal teams to prevent order misses and ensure accurate order processing Develop and maintain a comprehensive understanding of the customer base, key contacts, and the cruise ship order fulfilment process. Work closely with the Purchasing team to ensure timely receipt of goods required for orders and demonstrate a strong understanding of business processes and supply chain management for efficient workload coordination. What s in it for you as the Account Support Team Leader: Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free onsite parking Perks at Work scheme Unlimited tuck shop snacks, free lunch every Friday and company social and corporate events Complementary Birthday vouchers Subsidised workplace massage Eye vouchers Employee assistance programme (EAP) If you are a team leader of a team of customer service or account managers please do not hesitate to contact The work shop to discuss the vacancy! Team Leader, Account Support, Customer Service Manager, Team Lead Internal account Management, Manager, Leader

An extremely well-established local employer with a high profile is looking for a finance administrator to join their team. This company has performed excellently over the past few years and is involved in a wide range of building projects with clients in both the private and public sector. This role is supporting the finance function of the business providing a high level of service to our employees, customers and suppliers. The role of Finance administrator: Expenses & Company Payment Cards: Coding of staff expenses and company payment cards. Ensuring sufficient backup is provided and chasing where appropriate Data input of applications to clients Assisting with preparation for the annual audit Subcontract Ledger: Updating subcontractor insurances, self-bill agreements and records Monitor and update daily subcontractor order report in line with CIS & Domestic Reverse Charge VAT guidance Review and post subcontract valuations and invoices on Evision, provide 1st line support as appropriate Process subcontract labour invoices via approval workflow in line with agreed supplier payment terms The ideal Finance Administrator: Represent and promote the company in a professional manner Understand our business strategy and your personal contribution Be clear on your responsibilities and strive to deliver what is expected, taking time to think, plan, and reflect on progress. Understand your personal responsibilities to maintaining our HSQE standards. Understand our company policies and procedures and recommend improvements. Understand how your actions impact positively and negatively on our reputation. Allow our guiding principles to guide you in your work. Challenge how things are done to improve productivity. Exploit opportunities to learn. Challenge behaviours that do not create an inclusive environment. Finance Administrator Monday - Friday 8.30am - 5pm Ringwood BH24 Salary £27.5k

We have an exciting opportunity to join one of the UK's top providers of life changing equipment, giving accessibility to families wanting to enjoy the outdoors. The Sewing Technician will work alongside our existing sewing team to ensure orders are manufactured in a timely manner. If you are looking for a family run company that cares about all its customers and its products then this is the role for you. Responsibilities & Duties of the Sewing Technician: Completing basic fabric and webbing components to a high and preset standard Preparing fabric components or subcomponents for future manufacture Cutting of fabric components whilst allowing for seam allowance if template requires Maintaining a clean workspace that is shared with others Working with the Sewing Team Lead to ensure tasks are completed in the correct order Ensuring any stock shortages and material or machine issues are brought to the attention of the Sewing Team Lead Escalating repeated errors to the Sewing Team Lead and helping to suggest and implement improvements Filling out and maintaining proper paperwork Other tasks may be allocated as necessary Qualifications & Skills required: Previous sewing experience is required, previous cutting experience is beneficial Ability to perform repetitive tasks whilst being self-critical and flagging any errors Able to self-motivate and work with others Part time Sewing Technician Fordingbridge SP6 Salary DOE 3 full days per week

We are seeking a dynamic and experienced Production Manager to lead the manufacturing operations, with a strong focus on lean principles, continuous improvement, and quality control . The ideal candidate will have a proven track record in managing production teams, optimising processes, and ensuring timely delivery of high-quality products to mainly domestic but some international markets. Key Responsibilities of the Production Manager: Lead, motivate, and develop production teams to achieve operational targets. Conduct regular performance reviews and training initiatives. Oversee daily production activities to ensure efficiency, quality, and cost-effectiveness. Collaborate with planning and procurement teams to align production schedules with demand forecasts. Monitor KPIs and implement corrective actions where necessary. Lean Manufacturing & Process Improvement Champion lean manufacturing initiatives (5S, Kaizen, Six Sigma, etc.). Identify and eliminate waste, reduce downtime, and improve throughput. Manage production timelines to meet export requirements and international shipping schedules. Liaise with logistics, customs, and compliance teams to ensure smooth export operations. Ensure documentation and packaging meet international standards. Quality & Compliance Ensure adherence to ISO standards and other relevant quality systems. Work closely with operational teams to resolve production issues and maintain product integrity. Maintain compliance with health, safety, and environmental regulations. Qualifications & Experience of the Production Manager: Proven experience (5+ years) in a production management role within a manufacturing environment. Understanding of lean manufacturing and continuous improvement methodologies. Experience managing export operations and international logistics Excellent leadership, communication, and problem-solving skills. Knowledge in ERP/manufacturing systems and/or production planning tools. Desirable Attributes: Certification in Lean Six Sigma or similar. Experience in regulated industries (e.G., Automotive, aerospace, food, or medical). Production Manager Ferndown BH22 Salary 30k - 40k DOE Monday - Friday

Are you looking for a meaningful role in a company that delivers products and solutions which can significantly improve lives? If so, an excellent opportunity has arisen for a dedicated Project Coordinator to join a dynamic and well-established business in Romsey. The Project Coordinator role will primarily involve coordinating multiple projects with varying deadlines and providing assistance to a range of senior managers with diary management and co-ordination support. Main duties of the Project Coordinator: Manage logistics for project and event delivery, including scheduling, travel, accommodation, visa applications, and ensuring compliance with a focus on client coordination. Book and ensure clients have necessary resources for sessions, coordinating with the analytics team for timely delivery. Oversee the preparation, sending, and return of products, ensuring timely delivery of materials. Manage printing requirements with external providers and coordinate postal/courier services for on-time delivery. Coordinate individual assessments, track completions, and manage the distribution of reports. Handle monthly expense submissions, assign project codes, respond to finance queries, and ensure the accurate capture of client information to avoid invoicing issues. Manage incoming phone and email queries, ensuring timely responses and maintaining accurate, up-to-date records. Key competences of the Project Coordinator: Confident and highly motivated individual with project management and administrative experience Meticulous attention to detail and commitment to accuracy Adaptability to work at a fast-paced environment and solve problems proactively Exceptional organisation, time management, and prioritisation abilities Excellent written and verbal communication skills, adept at handling client data and interactions at all levels Ability to effectively handle last-minute changes and meet tight deadlines Highly Proficient in Microsoft Office software and conferencing platforms The Project Coordinator is a permanent and full-time role offering an annual salary up to 38K dependent on experience alongside many benefits, including company events, cycle to work scheme, free onsite parking, and many others! The Project Coordinator role would benefit candidates who enjoy a varied position. If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!

We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service. Key Responsibilities of the Customer Support Administrator: Respond to customer enquiries via phone, email, and other channels. Provide timely updates and resolutions to customer issues. Maintain accurate records of customer interactions and feedback. Manage internal documentation and filing systems. Prepare reports, correspondence, and support materials. Organise works and service schedules. Maintain calendars and ensure timely communication of changes. Coordinate with internal teams to ensure smooth operations. Assist with planning and tracking deliveries and maintenance jobs. Liaise with suppliers and service partners to ensure timely execution. Maintain accurate records for invoicing purposes Ensure all information is collated ready for invoicing Skills & Experience required: Previous experience in a customer service or administrative support role. Strong organisational and time-management skills. Excellent attention to detail and accuracy. Ability to prioritise tasks and manage multiple deadlines. Proficient in Microsoft Office Suite (Excel, Word, Outlook). Strong communication and interpersonal skills. Personal Attributes: Reliable and self-motivated. Calm under pressure and solution-oriented. A team player with a proactive approach. Customer Support Administrator Salary £28k-£30k Ferndown BH22 Monday - Friday

We re looking for Purchasing Administrator/Procurement to join our office-based Purchasing/Procurement team in Poole. Our client is a fast-paced, global solutions provider famous for their fantastic customer service and end-to-end solutions - they help customers stay ahead in an ever-changing world. Due to their continued growth in the Cruise sector, they are looking for a Purchasing Administrator to join their forward-thinking team and help shape the future of their supplier partnerships, own-brand growth, and sustainability goals. What you will be doing as Purchasing Administrator/Procurement: Manage all administration and data pulling required relating to allocated projects as well as setting up smart sheet trackers to monitor progress. Chasing Rebates through and setting up annual tracker. Maintain strong relationships with Suppliers and support with prep for supplier meeting and QBR s. Product alternative suggestions for sales team, including spec and price evaluation. Price file management, analysis and importing as well as investigation of price discrepancies. Log and track team savings as well as update team via Bloom. Ensure project costs are logged and pro forma invoices managed effectively Manage new supplier set ups as relating to projects. Utilise Arcus system to input and monitor tenders, audits, supplier information and ESG information as necessary. Maintain Core Range Planners and endure Data has updated PIM (product information management). Manage all project product set ups on system. Support the audit and ESG process, provide and chase information as required. Support tender sourcing by collating information gathered by the team. Check for savings making sure they are logged and captured on system. FR & Arc clothing compliance, ensure DOC s, Certification are up to date and published and available on PIM. Work with the team to learn and continually develop technical skills (eg. Measuring, specifications, size charts). What s in it for you as the Purchasing Administrator/Procurement: Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay & Free onsite parking Perks at Work scheme Unlimited tuck shop snacks & Free lunch every Friday Complementary Birthday vouchers Subsidised workplace massage Eye vouchers Employee assistance programme (EAP) Are you a successful Purchasing Administrator/Procurement looking for a new challenge with in an organisation that is growing in a stable sector of Cruise based in Poole with parking? Please do give us a call today to discuss this amazing opportunity! Purchasing, Procurement, Buying, Projects Administrator, Cruise, Hygiene, Work Wear, Janitorial, Paper, FMCG, Product, Hospitality, Leisure, Retail, Catering products, Poole