Pertemps London

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries , and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints , enquiries , and compliments service , ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code. Act as the first point of escalation for staff, providing guidance, coaching, and support. Line manage and supervise up to two-three staff , motivating and engaging the team to deliver high-quality outcomes. Coordinate and monitor responses to Members' and Cabinet enquiries, ensuring timely and effective handling. Liaise with internal teams, contractors, and external stakeholders to track remedial actions through to completion. Coordinate and facilitate compensation payments in line with policy and delegated authority. Contribute to performance reporting, identifying trends, lessons learned, and opportunities for service improvement. Support the delivery of training for new and existing staff on complaints processes, procedures, and systems. Act as contract lead for allocated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Provide cover for the Manager as required. Experience: Proven experience working within the social housing sector. Demonstrable experience resolving complaints within a diverse community setting. Experience managing complex caseloads and maintaining accurate case records. Knowledge: Strong working knowledge of the Housing Ombudsman Complaint Handling Code . Confident user of Microsoft Office applications, including Word, Excel, Outlook, and Teams. Skills & Attributes: Ability to lead, motivate, and support others. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities. Confident negotiator, able to influence stakeholders and achieve resolution. Apply now for the role of Senior Complaints Officer with a reputable housing provider, where you will play a key role in leading complaint resolution, improving customer outcomes, and driving service improvement across a diverse housing portfolio.

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.

Customer Care Advisor - Temporary (1 Month) - £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1 month assignment, working on-site Monday to Friday, 9:00am-5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record keeping and follow up Skills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage

Senior Brand Manager Central London (Hybrid - office once every two weeks) Salary: Up to £60,000 benefits A fast growing global digital marketplace is looking for a Senior Brand Manager to take ownership of how the brand is positioned, communicated, and experienced across every channel. This is a hands on leadership role where you will shape the brand strategy while delivering high impact campaigns across social, content, PR, video, partnerships, and events. You will work closely with senior leadership and cross functional teams to elevate brand visibility, strengthen storytelling, and drive meaningful engagement with customers and partners. What you will be doing Brnd Strategy Define and evolve brand positioning, narrative, and tone of voice Develop and maintain brand guidelines and creative standards Use audience and market insight to inform brand direction Campaigns and Content Lead brand campaigns across digital, social, PR, and events Deliver content including video, blogs, case studies, and creative assets Manage the brand calendar and campaign planning Social, Influencers and PR Oversee social media strategy and content output Manage influencer and ambassador partnerships Work with PR agencies to secure strong media coverage Video, Events and Partnerships Lead video projects from concept through to distribution Manage brand presence at events, conferences, and activations Build partnerships that strengthen brand reach Collaboration and Performance Work closely with acquisition, retention, product, and commercial teams Track brand performance and campaign impact Use data to optimise messaging and targeting What we are looking for Strong experience in brand, content, or creative marketing roles Experience delivering campaigns across multiple channels Confident managing creative agencies, influencers, and partners Strong storytelling and brand building skills Able to balance strategic thinking with hands on delivery Experience working in a fast paced digital or marketplace environment What's on offer Salary up to £60,000 Hybrid working - office attendance once every two weeks A high visibility role with real influence on brand direction Opportunity to work in a fast growing digital business Excellent benefits and career development opportunities If you are a brand leader who enjoys building campaigns, shaping storytelling, and driving creative impact, we would love to hear from you.

A Reputable Housing Provider is seeking an experienced and highly organised Cabinet Support Officer (fully site based) to provide professional policy and administrative support to Cabinet Members and senior leadership. This role is critical in supporting Cabinet Members to effectively deliver their portfolio responsibilities and organisational priorities. The successful candidate will work collaboratively across departments, ensuring executive decision-making processes are supported through high-quality research, coordination, and stakeholder engagement. The postholder will play a key role in ensuring Cabinet Members are fully supported through proactive planning, structured communications, and effective casework and diary management. Department: Corporate Services Location: London Rate: £21.80 - £22.80 PAYE Key Responsibilities Cabinet and Executive Support Provide flexible administrative and policy support to 2-3 Cabinet Members , enabling effective delivery of portfolio priorities. Support executive decision-making through coordination of briefing materials, policy summaries, and stakeholder information. Undertake research on a range of policy and operational topics, identifying key options and presenting findings in structured briefing notes. Ensure all information provided to Cabinet Members is accurate, timely, and of the highest professional standard. Diary and Inbox Management Manage complex and fast-moving diaries , ensuring priorities are scheduled efficiently and time is used effectively. Provide comprehensive inbox management, including triaging enquiries, responding to correspondence, and escalating urgent matters appropriately. Draft responses and commission actions from senior managers where required, ensuring deadlines are met. Meeting and Briefing Coordination Coordinate Cabinet Member meetings, including: Agenda planning Venue and logistics arrangements Circulation of briefing papers Minute-taking and action tracking Support the delivery of Cabinet Member briefings through effective planning and best-practice administrative processes. Stakeholder Engagement Build strong relationships across internal departments, senior leadership teams, and external stakeholders. Liaise with residents, community groups, voluntary organisations, and partner agencies. Maintain professional communication standards while supporting public engagement activities. Casework and Policy Support Provide structured casework management support to Cabinet Members. Monitor emerging policy issues and ensure key matters are escalated appropriately. Support communications activities in collaboration with communications and policy teams. Operational Support Facilitate site visits, public meetings, and stakeholder events. Provide support outside core hours where required to meet Cabinet schedules. Provide cover support to the Leader's Office when necessary. Undertake additional duties consistent with the level of the role. Knowledge and Competencies Good understanding of local government structures , governance processes, or regulated public sector environments. Ability to interpret policy documents, reports, and briefing materials. Strong interpersonal skills with the ability to influence and engage stakeholders at multiple levels. Excellent prioritisation skills with the ability to manage competing deadlines. High level of discretion and political awareness. Team-oriented approach with the ability to collaborate effectively. Key Relationships Internal and external stakeholders may include: Chief Executive and Senior Leadership Team Chief of Staff and Leader's Office Cabinet Members and Lead Members Communications and Policy Teams Senior Managers and Business Support Teams Community Groups and Residents External partners across public, private, and voluntary sectors About the Candidate The successful candidate will be: Highly organised and detail-oriented Confident working with senior leaders and elected officials Politically aware with strong professional judgement Able to manage confidential information with discretion Customer-focused with a commitment to improving outcomes for communities Comfortable working in a fast-paced and dynamic environment Desirable Experience Previous experience working within: Local government Housing sector Public sector governance environments Experience supporting senior leadership or elected officials. Experience coordinating public meetings, consultations, or stakeholder engagement activities. Apply Now for the Cabinet Support Officer.

Customer Service Administrator - 4 week Temp Contract - £12.71/hr - On-Site in Peterborough Are you a proactive and detail-oriented administrator with a passion for delivering excellent customer service? One of the UK's leading residential property developers is looking for a Customer Service Administrator to join their dynamic team in Peterborough on a 1-month temporary contract. Location: On-site in Peterborough Hours: Monday-Thursday 9am-5pm, Friday 8am-4pm Pay: £12.71 per hour Start Date: ASAP What You'll Be Doing: As a key member of the Customer Services team, you'll play a vital role in ensuring smooth communication and efficient support across the business. Your responsibilities will include: Responding to emails and calls from sites and business units Placing orders for building materials and preparing quote Investigating and resolving queries with a problem-solving mindse Collaborating with internal departments to ensure seamless service What We're Looking For: We're seeking someone who is confident, reliable, and ready to hit the ground running. The ideal candidate will have: Previous experience in a similar office-based customer service or admin role Strong attention to detail and organisational skills Proficiency in Microsoft Office and general tech-savviness Excellent communication and teamwork abilities A proactive attitude and commitment to delivering great service Why Join This is a fantastic opportunity to gain experience with a respected name in the property development industry. If you thrive in a fast-paced environment and enjoy solving problems while supporting a busy team, we'd love to hear from you!

We are currently supporting a forward-thinking Housing Provider in recruiting an experienced Development Manager to support the delivery of an ambitious regeneration and housing programme. Location: London Competitive Daily Rate: 400-450 per/day Contract Role - Initial 3-6 Months (Likely Extension) This is a fantastic opportunity to play a key role in delivering major regeneration and development projects , including new housing , as part of a long-term growth strategy. About the Role You will be responsible for leading complex regeneration and development projects from early feasibility and design stages through to planning approval and delivery readiness . The wider programme includes the delivery of approximately 2,000 new homes over the next 9-10 years , alongside new community infrastructure and mixed-use developments. You will work closely with internal teams, consultants, contractors, and stakeholders to ensure projects are delivered on time, within budget, and to the highest standards of design and sustainability. Key Responsibilities Lead complex housing and regeneration development projects from inception through to delivery Identify and appraise development opportunities across council-owned land Manage projects through planning and procurement processes Oversee financial modelling, budgets, and viability assessments Manage multidisciplinary project teams including consultants and contractors Negotiate planning obligations, including Section 106 agreements Engage with residents, elected members, and stakeholders Monitor progress against programme milestones and financial targets Ensure compliance with procurement, legal, and planning requirements Support the delivery of strategic regeneration and housing growth objectives About You To be successful in this role, you will have strong experience delivering large-scale development or regeneration schemes , ideally within a local authority or housing association environment . You will bring: Proven experience delivering complex mixed-use or housing developments Strong understanding of planning, procurement, and regeneration delivery Experience managing projects from feasibility through planning stages Knowledge of development finance and financial modelling Experience managing consultants, contractors, and stakeholders Strong stakeholder engagement and negotiation skills Ability to work in fast-paced environments and manage competing priorities Desirable Experience Background working within local government or public sector regeneration Knowledge of housing development standards Professional membership (e.g., RICS, CIOB , or similar) Experience delivering community-led regeneration projects Working Arrangements Hybrid working available Office, site, and stakeholder meeting attendance required Some evening meetings may be required for community engagement Why Apply? Opportunity to work on a high-profile regeneration programme Join a collaborative and ambitious development team Excellent opportunity to make a visible impact across the borough To Apply If you are an experienced Development Manager with a background in regeneration or housing development, we would be keen to hear from you. Please submit your most up-to-date CV , and a member of the team will be in touch to discuss the role further.

Project Systems Manager Central London (Farringdon) Up to £50,000 Hybrid Working (1 day from home initially, increasing to 2 days) An exciting opportunity has arisen for a Project Systems Manager to join a growing and highly respected consultancy group based in Central London. This is a fantastic opportunity for someone with experience in systems implementation, project operations, reporting and process improvement to step into a highly visible role where they can make a real impact across the business. The company is entering an exciting phase of growth and transformation, having recently implemented a new project management system. They now require a confident and commercially aware individual to take ownership of the system, improve internal processes and ensure project data is accurate, efficient and commercially effective. The Role As Project Systems Manager, you will become the internal expert for the company's project management system, supporting teams across multiple offices and ensuring projects are set up, managed and reported correctly. You will work closely with senior leadership, finance and project delivery teams to improve workflows, reporting accuracy and commercial performance. Key Responsibilities Act as superuser for the project management system, providing support and training to internal users Manage project setup, workflows and data accuracy across the business Drive continuous improvement across systems, reporting and internal processes Produce meaningful project reports, dashboards and insights for leadership teams Review budgets, WIP, invoicing and forecasting to improve project performance Work closely with Project Managers to challenge inconsistencies and improve controls Support working capital management and finance processes Manage and develop one direct report Support senior stakeholders with ad hoc operational and strategic projects About You We are keen to speak with candidates who have experience within project operations, systems implementation or business process improvement environments. You will ideally have: Experience implementing or managing project / business systems Strong Excel and reporting skills Excellent organisational and stakeholder management ability Commercial awareness with experience around budgets, forecasting or project finances Strong attention to detail A proactive and solutions-focused approach Experience within consultancy, engineering, professional services or similar would be highly desirable Deltek Vantagepoint experience would be advantageous but not essential Why Join? Growing and ambitious business Highly visible role with genuine influence Hybrid working model Excellent Central London location near Farringdon Strong benefits package Career progression opportunities as the business expands Salary & Benefits Up to £50,000 Enhanced pension Private medical insurance Generous holiday allowance Additional holiday purchase scheme Season ticket loan Cycle to work scheme Life assurance Training & development support Wellbeing programme Apply Now If you have experience in project systems, implementation or operations and are looking for your next challenge in a growing business, apply today for a confidential discussion.

Learning Projects & Events Coordinator Temp to Perm Hybrid (2 days on site, near Tower Hill) 35 hours per week £16.68 per hour Are you an organised, proactive coordinator who enjoys bringing learning projects and events to life? A leading professional body is looking for a Learning Projects & Events Coordinator to join its Professional Standards Events team and play a key role in delivering impactful education initiatives. You'll be at the heart of major learning projects - keeping timelines on track, supporting governance boards, and helping deliver engaging online events that support professional development across the sector. What You'll Be Doing Running key oversight board meetings: scheduling, preparing papers, taking minutes, and following up on actions Supporting large learning projects by coordinating working groups and liaising with eLearning colleagues Managing applications, maintaining accurate records, and ensuring learning products stay aligned with current curricula Updating webpages, supporting marketing activity, and handling invoicing and payment tracking Acting as the first point of contact for enquiries about learning products Helping deliver online events and webinars, from scheduling to hosting Providing high quality administrative support to senior staff What You'll Bring Experience in professional education, training delivery, or a related environment Excellent organisational skills and a strong administrative background Confidence preparing agendas, taking minutes, and supporting committees Clear, professional communication skills Ability to stay calm, accurate, and flexible under pressure Strong attention to detail and pride in producing high quality work Good MS Office skills and familiarity with databases Ability to work independently and collaboratively Willingness to travel occasionally Experience using CMS platforms Experience delivering online or in person events This is a great opportunity for someone who enjoys variety, thrives on coordination, and wants to contribute to meaningful learning initiatives.

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents . Pay Rates: Office Hours: 21.50 PAYE 27.48 Umbrella Out of Hours: 25.29 PAYE 32.27 Umbrella Contract: Temporary Working Pattern: Full-time Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service , providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required. Key Responsibilities Respond to emergency telephone and alarm calls promptly and professionally Assess urgency levels and coordinate appropriate responses Visit service users when required to provide practical and emotional support Liaise with emergency services, next of kin, and external agencies Maintain accurate records of all calls and actions using computer systems Install telecare alarms and associated equipment Respond to housing and repair emergencies for sheltered housing residents Handle out-of-hours emergency housing enquiries, including homelessness calls Contact keyholders and relevant parties during emergency situations Support vulnerable residents and ensure their wellbeing during incidents Working Pattern Monday to Friday during core operational hours Required to work out-of-hours shifts as part of rota Must be available to work 4 out of 8 Bank Holidays Work in line with European Working Time Directives Essential Requirements To be considered for this role, candidates must have: Enhanced DBS (or willingness to obtain) Experience in emergency response, careline, housing, or customer service environments Strong decision-making skills under pressure Excellent communication and listening skills Ability to assess emergency situations quickly and calmly Experience using IT systems to log calls and maintain records Full UK Driving Licence (required for emergency visits) Ability to work independently and within a team Commitment to safeguarding vulnerable residents Desirable Experience Experience within Careline, Telecare, Housing, or Emergency Services Knowledge of sheltered housing or social housing services Experience installing telecare equipment Experience handling homelessness or emergency housing enquiries Why Apply? Join a well-established organisation providing essential services to vulnerable communities Competitive enhanced out-of-hours pay rates Opportunity to gain valuable emergency response and housing experience Be part of a dedicated team delivering life-critical support services If you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you. Apply today to be considered.

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents . Pay Rates: Office Hours: £21.50 PAYE £27.48 Umbrella Out of Hours: £25.29 PAYE £32.27 Umbrella Contract: Temporary Working Pattern: Full-time Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service , providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required. Key Responsibilities Respond to emergency telephone and alarm calls promptly and professionally Assess urgency levels and coordinate appropriate responses Visit service users when required to provide practical and emotional support Liaise with emergency services, next of kin, and external agencies Maintain accurate records of all calls and actions using computer systems Install telecare alarms and associated equipment Respond to housing and repair emergencies for sheltered housing residents Handle out-of-hours emergency housing enquiries, including homelessness calls Contact keyholders and relevant parties during emergency situations Support vulnerable residents and ensure their wellbeing during incidents Working Pattern Monday to Friday during core operational hours Required to work out-of-hours shifts as part of rota Must be available to work 4 out of 8 Bank Holidays Work in line with European Working Time Directives Essential Requirements To be considered for this role, candidates must have: Enhanced DBS (or willingness to obtain) Experience in emergency response, careline, housing, or customer service environments Strong decision-making skills under pressure Excellent communication and listening skills Ability to assess emergency situations quickly and calmly Experience using IT systems to log calls and maintain records Full UK Driving Licence (required for emergency visits) Ability to work independently and within a team Commitment to safeguarding vulnerable residents Desirable Experience Experience within Careline, Telecare, Housing, or Emergency Services Knowledge of sheltered housing or social housing services Experience installing telecare equipment Experience handling homelessness or emergency housing enquiries Why Apply? Join a well-established organisation providing essential services to vulnerable communities Competitive enhanced out-of-hours pay rates Opportunity to gain valuable emergency response and housing experience Be part of a dedicated team delivering life-critical support services If you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you. Apply today to be considered.

Pertemps Network Group are currently recruiting for Civil Enforcement Officers to join a reputable housing provider within their Parking Services team. Rate: 16- 17 PAYE per/hr Contract: Temporary Working Pattern: Full-time Shift-based (5 over 7 days) Client: Reputable Housing Provider Working Model: Fully Onsite This is a frontline enforcement role responsible for monitoring and enforcing parking regulations across on-street and off-street locations, including controlled parking zones and pay-and-display areas. You will play a key role in maintaining compliance with parking legislation while delivering a professional and customer-focused service to residents and visitors. Key Responsibilities Patrol designated areas to identify parking contraventions Issue Penalty Charge Notices (PCNs) using handheld devices Monitor CCTV and camera-based enforcement systems Record accurate evidence including photographs and written reports Ensure signage and road markings are compliant and report defects Provide assistance and respond to public enquiries professionally Maintain communication with control teams via radio systems Drive or operate council-issued vehicles in line with procedures Report abandoned vehicles, defects, or safety concerns Attend hearings or tribunals where required Work collaboratively with internal teams, police, and external partners Essential Requirements To be considered Level 2 City & Guilds or WAMITAB in Parking Enforcement and Conflict Management Full UK Driving Licence Experience working in a customer-facing or public service environment Ability to deal calmly with challenging situations Strong written and verbal communication skills Experience using handheld devices or mobile technology Ability to work independently and as part of a team Willingness to work outdoors in all weather conditions Flexibility to work shift patterns including evenings, weekends, nights and bank holidays Additional Information Fully on-site role Council vehicle provided for operational duties Public transport is not suitable for operational patrol duties Full uniform and equipment provided Compliance checks including DVLA verification required Physically demanding role requiring regular walking and outdoor work Why Apply? This is an excellent opportunity to join a well-established organisation delivering essential services to local communities. You will gain valuable enforcement experience while working within a supportive operational team. Apply Now for the Civil Enforcement Officer role.

Pertemps Network Group are currently recruiting for Civil Enforcement Officers to join a reputable housing provider within their Parking Services team. Rate: £16-£17 PAYE per/hr Contract: Temporary Working Pattern: Full-time Shift-based (5 over 7 days) Client: Reputable Housing Provider Working Model: Fully Onsite This is a frontline enforcement role responsible for monitoring and enforcing parking regulations across on-street and off-street locations, including controlled parking zones and pay-and-display areas. You will play a key role in maintaining compliance with parking legislation while delivering a professional and customer-focused service to residents and visitors. Key Responsibilities Patrol designated areas to identify parking contraventions Issue Penalty Charge Notices (PCNs) using handheld devices Monitor CCTV and camera-based enforcement systems Record accurate evidence including photographs and written reports Ensure signage and road markings are compliant and report defects Provide assistance and respond to public enquiries professionally Maintain communication with control teams via radio systems Drive or operate council-issued vehicles in line with procedures Report abandoned vehicles, defects, or safety concerns Attend hearings or tribunals where required Work collaboratively with internal teams, police, and external partners Essential Requirements To be considered Level 2 City & Guilds or WAMITAB in Parking Enforcement and Conflict Management Full UK Driving Licence Experience working in a customer-facing or public service environment Ability to deal calmly with challenging situations Strong written and verbal communication skills Experience using handheld devices or mobile technology Ability to work independently and as part of a team Willingness to work outdoors in all weather conditions Flexibility to work shift patterns including evenings, weekends, nights and bank holidays Additional Information Fully on-site role Council vehicle provided for operational duties Public transport is not suitable for operational patrol duties Full uniform and equipment provided Compliance checks including DVLA verification required Physically demanding role requiring regular walking and outdoor work Why Apply? This is an excellent opportunity to join a well-established organisation delivering essential services to local communities. You will gain valuable enforcement experience while working within a supportive operational team. Apply Now for the Civil Enforcement Officer role.

Pertemps Network Group are assisting a reputable housing provider in seeking an experienced Building Safety & Compliance Manager (Interim) to join their Housing Directorate on an interim basis. This is a key leadership role responsible for ensuring compliance with statutory housing safety requirements, managing specialist teams, and driving best practice across building safety and regulatory compliance Location: Hybrid - 2 days in the office Rate: £29-£32 per hour Contract: 3-6 months initially (with potential extension) This is an excellent opportunity for a seasoned compliance professional with strong leadership experience and a thorough understanding of housing safety legislation, including the Building Safety Act 2022 . Key Responsibilities Act as the organisation's lead point of contact for building safety, housing compliance, and health & safety matters Ensure compliance with the Health and Safety at Work Act , focusing on the "Big 7" compliance areas (Fire, Gas, Electrical, Lifts, Asbestos, Water Hygiene/Legionella, and Building Safety) Provide technical advice, guidance, and training to staff, residents, and stakeholders Lead the design, implementation, and monitoring of compliance systems and performance frameworks Oversee and maintain the Golden Thread of information for High-Risk Residential Buildings (HRRBs) Monitor performance data and KPIs to ensure statutory compliance across housing services Work closely with senior leadership, including the Assistant Director of Homes and Heads of Service Ensure best practice procurement and contract management across statutory compliance areas Produce reports and strategic updates for senior management and external regulators Promote a strong organisational culture of health, safety, and compliance Team & Budget Management Manage a team of 2 Compliance Leads and 3 support staff Oversee staffing, software, and surveying budgets Manage compliance-related budgets including asbestos and fire risk surveying (circa £350k) Provide leadership, coaching, and performance management to maintain a high-performing team Key Requirements Proven experience in building safety and housing compliance management Strong working knowledge of: Building Safety Act 2022 Health and Safety at Work Act Fire Safety and landlord statutory compliance duties Experience managing compliance across social housing portfolios Demonstrated leadership experience managing specialist compliance teams Experience working with regulatory bodies such as the HSE , Fire Authorities , or similar Ability to interpret legislation and translate it into operational policies and procedures Strong reporting, analytical, and stakeholder engagement skills Experience managing budgets and service delivery performance What Success Looks Like in This Role Full compliance with statutory housing safety regulations Robust systems and processes in place to manage risk and remedial actions Strong performance against KPIs and regulatory expectations Effective leadership of compliance teams Delivery of safe, compliant, and customer-focused housing services Apply Now If you are an experienced Building Safety & Compliance Manager looking for your next interim opportunity within a forward-thinking housing organisation, we would be keen to hear from you.

Relief Manager - Self Storage Sites Locations: Bracknell (base), Basingstoke, Reading & High Wycombe Salary: Up to £32,500 per year £500 bonus every 6 months Hours: 40 per week (Mon-Fri 8-6, Sat 10-5, Sun 10-4) Weekend work: 1 in every 3 weekends Mileage: 40p per mile Great role for a hands-on manager who loves variety, travel, and customer interaction! We're looking for an organised, confident Relief Manager to support a group of busy self-storage sites across the South East. You'll provide cover for Store Managers during holidays and absences, ensuring sites run efficiently while maintaining excellent customer service. You'll also help with compliance audits, inventory checks, and periodic trips to Bristol and Kingston for site reviews. This role is ideal for someone looking for responsibility and flexibility within a supportive, professional network. What you'll be doing Managing the day-to-day running of multiple self-storage branches. Carrying out compliance and inventory checks to maintain site standards. Supporting customers and promoting upselling opportunities. Deputising for Store Managers when required. Assisting with projects and audit work alongside a great team What we're looking for Previous management experience (retail, storage or facilities). Strong numerical skills and attention to detail. Confident communicator and team motivator. Excellent organisation and reliability. Full UK driving licence and access to your own car - essential (mileage reimbursed at 40p per mile). Extras £500 target bonus every 6 months. Supportive and stable regional team. Maths and verbal reasoning assessment at interview - full prep provided. If you're ready for a role with variety, independence, and genuine career growth, apply today to join one of the UK's leading storage companies.

Temporary AV Technician - 3 Month Contract ( £15/hr) A leading provider of event technology, installations, and engineering solutions are looking for a Temporary AV Technician to join their team at a vibrant venue in Wapping. This role is ideal for someone who enjoys hands on technical work and wants to support a wide range of live events. Your Role You'll work closely with the Senior Technician to maintain the venue's installed AV systems, respond to technical issues, and assist with event setups. You'll also collaborate with project managers and venue staff to ensure everything runs smoothly. What the Job Involves Daily AV checks, maintenance, and troubleshooting Supporting live events and technical setups Providing professional, friendly support to venue teams Helping ensure the venue is always event ready What We're Looking For Physically confident: ladders, stairs, and long shifts on your feet Positive, proactive, and attentive to detail An understanding of AV or live event environments Strong communication and customer service skills Working at height certification is a strong plus Contract Details £15.00 per hour 3 month contract Monday-Friday, 9:00-17:30 Event days may require early starts or late finishes If you're enthusiastic, reliable, and ready to support a busy events team, we'd love to hear from you.

A well established national brand in the storage and property solutions sector , are looking for an energetic and customer driven Customer Sales Advisor to join their store operations team. Are you able to work shifts of 8:00-16:30 or 10:30-18:30, plus one weekend every three weeks? This is a hands on, people focused role where no two days are the same. You'll be the face of the store-helping customers with their enquiries, driving sales, keeping the store looking its best, and ensuring everything operates smoothly . In the absence of management, you'll also take responsibility for key holder duties and daily store activity. If you enjoy a mix of sales, customer service, and operational work , this is a great opportunity to grow with a company that truly invests in its people. Customer Sales Advisor - Leading Storage & Solutions Provider Location: Charlton, London Salary: £27,053 Bonus Hours: Full time 40hrs per week (one weekend Every 3 weeks) About the Role Key Responsibilities Customer Service & Sales Handle customer enquiries confidently both over the phone and face to face. Sell a wide range of storage solutions and services, maximising every sales opportunity to help the store hit its targets. Identify customer needs and match them to the best available products. Maintain professional, helpful, and friendly customer interactions at all times. Store Operations Support daily store operations including housekeeping, admin, and stock management. Ensure the store always presents a high standard of cleanliness and organisation. Complete all administrative work accurately and consistently in line with company procedures. Conduct regular physical rounds of the store and units. Assist with forklifting duties (training provided). Take responsibility as the key holder during lone working or in the absence of the Store Manager/Supervisors. Compliance & Process Follow all Health & Safety procedures for the safety of customers and colleagues. Help minimise store bad debt by following set procedures and controls. Ensure all company policies and procedures are adhered to at all times. What We're Looking For You'll be successful in this role if you can demonstrate: Strong written and verbal communication skills. A confident, clear, and friendly approach when talking to customers. Excellent listening skills with the ability to understand customer needs. A sales driven mindset with the ability to spot opportunities Pertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career.

A growing and dynamic flexible workspace provider in recruiting a Sales & Client Experience Manager Centre (Commercial & Client Experience) in beautiful refurb office. This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement. Location: Reading (Fully Site-Based - 5 Days per Week) Salary: £50,000 Base Salary OTE £55,000-£60,000 Employment Type: Permanent Working Hours: 40 Hours per Week Role Purpose The Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue . This role is ideal for someone who thrives in a customer-facing, sales-led environment , enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience. While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation , rather than traditional operations management. (Note: This is not a traditional operations-led role - the focus remains on client engagement and commercial success.) Key Responsibilities: Commercial Growth & Revenue Generation Drive revenue through the sale of meeting rooms, event space, and coworking memberships Proactively identify and secure new business opportunities through networking, referrals, and local partnerships Build strong relationships with existing clients to encourage repeat bookings and upselling Promote the centre's facilities and services to prospective customers Achieve and exceed monthly and annual revenue targets Maintain accurate sales pipelines and reporting activity Work collaboratively with the wider business to maximise commercial performance Marketing & Community Engagement Support and deliver local marketing initiatives to promote centre services Attend and host networking events to increase brand visibility Create engaging community events that encourage client interaction and retention Use digital channels , local partnerships, and promotions to drive enquiries Act as a visible ambassador for the centre within the local business community Customer Experience Deliver a high-quality customer journey from enquiry through to booking and ongoing use Provide exceptional customer service to all visitors , members, and guests Build long-term relationships with clients to ensure high satisfaction and retention Manage customer feedback and identify opportunities to improve services Ensure meeting rooms and communal areas are presented to high standards Site & Day-to-Day Coordination Oversee the smooth day-to-day running of the centre environment Coordinate meeting room bookings, event setups, and customer requirements Liaise with suppliers and contractors as required Maintain professional presentation standards across the centre Ensure health & safety processes are followed appropriately Proven experience in sales, meetings & events, hospitality, or flexible workspace environments Strong track record of selling meeting rooms, events, or service-based offerings Confident networker with the ability to build strong business relationships Experience promoting services through marketing and local engagement Excellent customer service and communication skills Target-driven with a commercial mindset Strong organisational skills and attention to detail Confident using Microsoft Office (Word, Excel, Outlook) Personal Attributes Highly motivated and commercially driven Confident engaging with businesses and clients Proactive and solutions-focused Professional and approachable Strong relationship builder Able to work independently and take ownership of performance Enthusiastic about networking and representing the brand Benefits On-Target Earnings (OTE): £55,000-£60,000 Opportunity to work in a vibrant, professional workspace environment Career development opportunities within a growing organisation Are you confident in selling meeting rooms, building strong client relationships, and networking to drive new business? Apply now for the Sales & Client Experience Manager.

CAD Engineer Location: High Wycombe (Site-Based) Salary: £30,000 Contract: 12-month fixed-term contract with a strong likelihood of becoming permanent An established and growing engineering business is seeking a CAD Engineer to join their team on a 12-month fixed-term contract, with a very high chance of the role becoming permanent due to continued project growth. This opportunity has arisen to support the team during a period of increased workload and ongoing projects. The successful candidate will play a key role in ensuring project delivery remains on track while contributing to a strong pipeline of future work. The Role: The CAD Engineer will be responsible for producing high-quality technical drawings and supporting the design and delivery of lighting control systems. Working closely with internal teams, you will ensure designs are accurate, compliant, and delivered to a high standard. Key responsibilities include: Producing and revising 2D and 3D CAD drawings using AutoCAD Interpreting lighting layout drawings from clients and contractors Supporting pre-commissioning processes using graphical software Creating schematics, layouts, and technical documentation Collaborating with engineering, production, and project teams Assisting with technical queries and problem-solving Supporting estimating teams with quotations when required About You: Proven experience as a CAD Engineer or CAD Technician Strong working knowledge of AutoCAD (essential) Ability to read and interpret technical and electrical drawings High attention to detail and accuracy Strong organisational and time management skills Confident communicator, able to work across multiple teams Experience within lighting, electrical, or manufacturing environments is advantageous What's on Offer: £30,000 salary 25 days annual leave Healthcare plan Life insurance Pension scheme 35-hour working week Ongoing training and development opportunities This is an excellent opportunity for a CAD professional looking for stability, long-term prospects, and the chance to work on a variety of technical projects within a supportive and growing environment.