Jackson Hogg

Customer Solutions Team Manager Full-time Permanent Newcastle Upon Tyne Are you a people-focused leader who thrives in a fast-paced, customer-driven environment? We're looking for a Customer Solutions Team Manager to lead a team of Site Solutions Coordinators, driving exceptional service, strong enquiry conversion, and commercial growth across all customer touchpoints. Role Responsibilities Customer Engagement & Transactional Sales Provide expert advice to customers across all enquiry types. Convert hire enquiries into confirmed orders while maintaining pricing discipline. Deliver a consultative sales experience and promote added-value items and sustainable alternatives. Drive a first-class customer experience at every touchpoint. Team Leadership & Development Lead, coach, and develop a high-performing Customer Solutions team. Foster a culture of ownership, responsiveness, and service excellence. Conduct regular 1:1s, coaching, and performance reviews. Ensure the team is knowledgeable and confident across the full product and service suite. Process, Accuracy & Governance Ensure accurate logging and processing of hires, off-hires, amendments, and service issues. Adhere to governance processes around pricing, availability, and service delivery. Maintain up-to-date customer and hire records. Support continuous improvement of processes, tools, and systems. Identify and resolve service challenges to protect margin. Performance & Commercial Accountability Deliver against KPIs including response time, conversion, upselling/cross-selling, CSAT, and accuracy. Monitor team performance using dashboards and service metrics. Analyse enquiry and service trends to inform improvements. Work collaboratively with internal teams to ensure seamless fulfilment and customer care. General & Manager Responsibilities Comply with all company policies, procedures, and SHEQ directives. Uphold company vision and values. Lead, inspire, motivate, train, and develop team members. Manage recruitment, onboarding, probation, absence, capability, and conduct. Ensure adherence to health and safety legislation and company policies Skills Required Proven experience in a fast-paced sales or customer service environment. Product/hire knowledge desirable but not essential. Experience managing teams to deliver commercial and service performance. Commercial awareness including pricing discipline and margin control. Excellent communication, empathy, and customer-handling skills. Strong organisational skills and resilience under pressure.

Jackson Hogg Procurement division are pleased to be exclusively partnering with a well-established design and manufacturing company in North Tyneside on the appointment of 2 Buyers to join their procurement team on a temporary to permanent basis. The roles will initially be temporary for a period of 6 months with the view to then go permanent. Salary on offer is £ per annum, depending on experience. Hybrid working is on offer with 2 days per week working from home and 3 days in office, as well as flexibility to working hours and an early Friday finish. The Role Raise POs against equipment and spares requirements; including customer spares and assemblies Confidently liaise with suppliers building a relationship that supports requirements Problem solving at a part level - including appropriate information held against each part number Build an accurate set of cost data and price lists for chosen suppliers and parts that improves competitive advantage Provide Order Fulfilment, Supplier Quotations, Tender/Bid Analysis, Supplier Fiscal Analysis, Supplier Relationship Management, and Demand Analysis information Manage the Transactional Competitive Bid process (quote analysis, negotiation, supplier selection, orders placements and delivery requirement) for the commodity group Regular reporting to flag any barriers to success, and identifying opportunities for improvement including process and technology issues Liaise with Production, Stores and Purchasing in determining appropriate production and stock levels (in-house and at suppliers) for parts & sub-assemblies where identified Work with Business Units to satisfy urgent customer requirements Invoice query resolution Work with engineering to resolve documentation issues associated with the delivery of parts and assemblies. Work with the Sales teams to develop new products, services or packages Work with all stakeholders to enhance the business processes and systems used to satisfy customers The Person/Requirements Proven negotiation experience Ideal sector experience would be manufacturing/engineering/industrial/technical Must be available immediately or within 1 week notice due to the roles initially being offered on a temporary basis Confident to challenge stakeholders when needed Interviews will take place on Wednesday 15th April with the view to start on Monday 27th April 2026, so early application is highly recommended. For more information, please contact Gemma Yeadon - Sector Lead Procurement at Jackson Hogg Recruitment.

Jackson Hogg Procurement division are delighted to be partnering with a successful and growing manufacturing organisation based near Middlesbrough on the appointment of a Purchasing Assistant to join their team on a 12-month fixed-term contract basis. As Purchasing Assistant , the role involves assisting in the purchasing of goods and services necessary for the company's operations. This will involve coordinating with various internal and external stakeholders, maintaining records, and ensuring that purchases are made effi ciently, cost-effectively, and in compliance with company policies and procedures. Salary on offer is £ per annum depending on experience. This role is based on site with the possibility of 1 day per week hybrid working after an initial training period. Core working hours are and with 15.00 early Friday finishes. The Role Managed vendor relationships by sourcing quotations, negotiating pricing, and general management of the order book. Generate and process purchase orders, monitoring order status to ensure accurate and timely delivery of goods and services. Assist with inventory management by maintaining accurate stock records, tracking usage, and ensuring optimal inventory levels. Ensure all procurement activities complied with company policies, industry standards, and legal requirements, maintaining complete and accurate documentation. Support cost control initiatives by working within budget constraints and identifying cost-effective purchasing alternatives. Coordinate with internal departments including fi nance, operations, logistics and engineering to ensure smooth and effi cient procurement processes. Resolve procurement-related issues such as delivery delays, damaged goods, and invoice discrepancies. Build and maintain strong supplier relationships to encourage long-term partnerships and reliable supply chains. Provide administrative support to the purchasing team, including data entry, record-keeping, and filing. The Person/Requirements Some purchasing/supply chain experience would be advantageous but not essential Good attention to detail Competent on Excel Great communication skills Ability to work under pressure For more information, please get in touch with Gemma Yeadon - Sector Lead Procurement at Jackson Hogg Recruitment.

Jackson Hogg is delighted to be supporting a fantastic client in Teesside on the appointment of a Finance Manager. This role will oversee the day-to-day financial operations of the business, ensuring accurate financial reporting, robust financial controls and compliance with statutory requirements. The role supports strategic decision-making through high-quality financial analysis, budgeting and forecasting. Responsibilities Prepare accurate monthly management accounts, including profit and loss, balance sheet and cash flow reports for several statutory entities Deliver timely financial analysis and commentary to senior management Monitor financial performance against budget and highlight variances Oversee cash flow forecasting and management for several statutory entities Monitor and improve working capital Ensure compliance with accounting standards, tax regulations and company policies Proactive line management of a small finance team Experience Fully qualified accountant (ACA, ACCA, CIMA) or equivalent experience Strong experience in financial management and reporting Advanced Excel skills and experience with accounting systems Strong attention to detail and ability to meet deadlines Experience managing a finance team High level of integrity and professionalism Proactive, organised and commercially minded

Jackson Hogg Procurement division are pleased to be partnering with a global professional services organisation in Newcastle on the appointment of a Procurement and Contract Specialist to join their team on a 12-month fixed-term contract basis. The Procurement & Contract Specialist will play a key role in managing the full commercial lifecycle across new and existing supplier engagements. This includes running competitive tenders, negotiating commercial terms, reviewing, and marking up contracts, and overseeing supplier performance. The role requires a high level of commercial acumen, strong stakeholder-management skills, and the ability to operate with confidentiality and professionalism when liaising with both internal teams and external suppliers. Competitive salary on offer with excellent benefits including: hybrid working, 25 days holiday plus bank holidays, private medical insurance, discounted gym membership and enhanced pension contributions. This role offers hybrid working with 2 days per week in Newcastle and 3 days per week working from home. Working hours are hours per week). The Role Procurement & Tender Management Lead end-to-end tender processes (RFI, RFP, RFQ), including scoping requirements, evaluating responses, and supporting final recommendation. Conduct market analysis to identify suitable suppliers and benchmark pricing. Ensure all tender activity aligns with internal policies, compliance standards, and governance frameworks. Supplier Negotiations Negotiate directly with suppliers for both renewals and new service engagements. Drive commercially competitive outcomes while managing risk and ensuring value for money. Prepare negotiation strategies and consolidate feedback from internal stakeholders. Contract Management Review, mark up, and provide commentary on contract terms, including MSAs, SOWs, renewals, and licensing agreements. Work closely with legal teams to align commercial and legal positions. Ensure all contractual documentation is accurate, current, and maintained in accordance with internal processes. Supplier Relationship Management Act as the primary point of contact for supplier queries, performance management, and issue resolution. Monitor and track supplier KPIs, SLAs, and commercial commitments. Escalate risks or performance concerns where required. Stakeholder Management Liaise confidentially and effectively with internal stakeholders across multiple regions and business units. Provide commercial guidance, market insight, and procurement expertise to support decision-making. Build strong relationships while maintaining independence and objectivity in commercial assessments. The Person/Requirements Essential Skills Strong negotiation skills with a proven ability to secure favourable commercial outcomes. Ability to review, analyse, and mark up contracts with an understanding of key commercial and contractual risks. Excellent supplier-management capabilities, including managing escalations professionally. Strong analytical skills, with the ability to interpret data and present clear commercial recommendations. Effective problem-solving skills with the ability to work through complex commercial challenges. High level of professionalism and confidentiality when handling supplier and internal stakeholder information. Strong communication skills, both written and verbal. Preferred Experience Experience in procurement within a professional services, technology, or legal environment. Familiarity with procurement tools, tender platforms, or contract-management systems. Exposure to multi-region procurement activity (EMEA/APAC/AUS) is beneficial. Qualifications CIPS qualification (or progress toward it) is desirable but not essential. Degree in Business, Commercial, Supply Chain, or related field is an advantage. For more information, please contact Gemma Yeadon - Sector Lead Procurement at Jackson Hogg Recruitment.

We are recruiting a Management Accountant to join a growing finance team and play a key role in delivering high-quality management information to support both operational and strategic decision making across the business. You will take ownership of the month-end process, maintain strong financial control, and provide insightful analysis to both finance and non-finance stakeholders. Key Responsibilities Produce accurate monthly management accounts, including P&L and balance sheet analysis Own the month-end close process, ensuring all journals, accruals and prepayments are completed accurately and on time Maintain balance sheet reconciliations, resolving issues and safeguarding financial integrity Deliver clear and meaningful variance analysis against budget, forecast and prior periods Provide financial insight to support effective decision making and cost control across the business Work closely with the wider finance team to ensure consistency and accuracy in group reporting Support internal and external audits with confidence and clarity Contribute to continuous improvement across finance processes, controls and reporting About You Part-qualified or fully qualified accountant (CIMA, ACCA, ACA or equivalent) Strong technical accounting skills, with the ability to communicate clearly with non-finance stakeholders Proactive, motivated and keen to develop within a fast-growing organisation Offering £45,000-£55,000 Opportunity to develop within a dynamic and expanding business Supportive finance team environment