Pertemps Newcastle Commercial

Customer Operations Administrator Start Date: 18th May Sunderland 37 hours per week Salary:£13.48 per hour We are recruiting a Customer Operations Administrator, Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role. In this position, you will support customers with a variety of queries while delivering an exceptional level of service. Our client prides themselves on creating a workplace where people feel valued, supported, and part of a team What We're Looking For Strong customer service skills Confidence handling both inbound and outbound calls Good IT literacy, including Microsoft Office Excellent communication and organisational skills Previous customer service experience (not necessarily within a call centre Key Responsibilities Accurately input and update customer data within internal systems Maintain records and ensure all information is up to date Support general administrative tasks across the team Deliver an excellent customer experience in line with the company's Quality Framework Act as the first point of contact via telephone, email, SMS, and social media Take ownership of enquiries and complaints, using initiative to find effective solutions Update internal systems accurately to ensure smooth customer journeys Work closely with internal teams and external partners to provide a seamless service Benefits Free parking available Excellent transport links Temporary to permanent opportunity Excellent training and development Candidates must be fully flexible If this sounds like the role for you, apply now and we'll be in touch to discuss the opportunity further. For more information, Feel free to call us on for more information.

Job Description Recruitment Business Partner (Maternity Cover) Company: Northern Powergrid Recruitment Partner: Pertemps Location: Sunderland, Office Based Contract Type: Fixed Term/temporary (Maternity Cover) Hours: 37 hours per week, Monday to Friday About the Role Pertemps are proud to be supporting Northern Powergrid in the recruitment of a Recruitment Business Partner on a fixed-term maternity cover contract. This is a key role supporting recruitment and workforce planning within Contact Centre operations, ensuring high-quality talent is attracted, assessed, and onboarded to meet business demand. The successful candidate will work closely with internal stakeholders and external partners to deliver an effective recruitment and training pipeline, helping maintain excellent customer service standards. Key Responsibilities Recruitment & Workforce Planning Manage end-to-end high-volume recruitment campaigns for Contact Centre roles. Coordinate recruitment activity to meet operational workforce demands. Support hiring managers with workforce planning and recruitment timelines. Ensure an excellent candidate experience throughout the recruitment journey. Build strong working relationships with managers and key stakeholders across the business. Provide regular updates on recruitment progress, market insights, and hiring challenges. Collaborate with internal teams including HR, Operations, and Learning & Development. Organise, schedule, and manage assessment centres for Contact Centre candidates. Coordinate interview panels, candidate communications, and venue logistics. Ensure a professional, fair, and efficient selection process. Review outcomes and recommend process improvements. Manage the working relationship with Beacon of Light Foundation to support candidate training and development initiatives. Coordinate training opportunities that prepare candidates for employment. Promote community engagement and employability pathways through partnership programmes. Maintain accurate recruitment records and candidate data. Produce regular recruitment and activity reports. Ensure compliance with internal policies and employment legislation. About You We are looking for someone who has: Previous experience in recruitment, HR, or business partnering roles Experience managing high-volume recruitment campaigns. Strong stakeholder management and relationship-building skills. Experience organising assessment centres or recruitment events. Excellent organisational and planning skills. Strong communication skills, both written and verbal. Ability to manage multiple priorities in a fast-paced environment. Good working knowledge of Microsoft Office systems. Desirable Skills Experience working within customer service or Contact Centre environments. Knowledge of training, employability, or community partnership programmes. Experience with applicant tracking systems. How to Apply If you are highly organised, people-focused, and thrive in a busy environment, please apply below or contact Angela Sinton for more information

Front of House Team Member Kielder Water- Tower Knowe Visitor Centre Up to 40 hours per week £13.45 per hour (Opportunity for live in accommodation for working days) We are looking for a reliable and friendly Front of House Team Member to join our client Northumbrian Water's team based in Tower Knowe visitors centre in Kielder Key Responsibilities: Delivering food and drinks to customers in a timely and professional manner Providing excellent customer service and creating a welcoming atmosphere Assisting with clearing tables and maintaining a clean front of house area Working as part of a team to ensure smooth day-to-day service What We're Looking For: A positive attitude and strong work ethic Good communication and customer service skills Ability to work efficiently in a busy environment Flexibility to work weekends and provide cover for holidays Previous experience is helpful but not essential - full training will be provided

Meter Reader Essex & Suffolk (including some London suburb areas such as Barking) Monday-Friday, 37 hours per week (start time between 07:00-08:00) 12 Month contract £13.45 per hour We are recruiting on behalf of Essex & Suffolk Water for reliable and self-motivated Meter Readers to join their field team. This is a physically active, outdoor role where you'll be responsible for collecting accurate meter readings, assisting with meter maintenance, and providing excellent customer service. You'll be working independently, planning your own daily routes using a handheld device, and covering a mix of residential and commercial properties. Key Responsibilities Accurately collect readings from water meters across your assigned area Access meters located both externally and occasionally inside customer properties Assist with identifying and reporting faulty meters and supporting exchanges Resolve measured supply queries within agreed service levels Record additional property details (e.g. vacant homes, properties for sale) Maintain high standards of customer interaction and professionalism Work efficiently to complete approximately meter readings per week What You'll Be Doing Day-to-Day Pre planning your weekly routes Driving to your allocated area using a company vehicle (provided) Parking and completing pre-planned walking routes (typically 7-8 miles per day) Locating meters in chambers/manholes, sometimes requiring cleaning or pumping Inputting readings and notes into a handheld device Engaging with customers when needed and directing queries appropriately Requirements Full UK driving licence (licence check required) Physically fit and comfortable with walking long distances, bending, and lifting Comfortable working outdoors in all weather conditions Strong numeracy and literacy skills for accurate data entry Good communication and customer service skills Ability to work independently and manage your own workload Please note: A DBS check and Drug & Alcohol test are required This is a lone-working role, so self-motivation is essential What's Provided Company vehicle (can be taken home) Fuel card Uniform and full training Handheld device for route planning and data entry Who This Role Suits This role is ideal for individuals who enjoy working outdoors and independently. Successful candidates often come from backgrounds such as postal services, utilities, construction, property maintenance, or other field-based roles. If you're looking for a hands-on, active role where no two days are the same, apply today with Pertemps to get started.

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital solutions to schools and are focused on improving operational efficiency and outcomes through data and technology. The company offers a collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers receive a consistent, well-managed service. You'll support onboarding, monitor account activity, maintain accurate records, and provide insights that help improve customer engagement and retention. Key Responsibilities Act as a key point of contact for customer queries and ongoing support. Build and maintain strong relationships with educators and senior leaders across partner schools. Manage customer accounts, ensuring all records and systems are accurate and up to date. Deliver engaging online and in-person training sessions that enable educators to maximise platform usage and impact. Monitor school and student engagement through internal dashboards, identifying underuse and potential barriers to success. Create and share clear, actionable reports demonstrating the platform's impact on student progress, providing tailored insights and recommendations. Identify upsell and cross-sell opportunities and work closely with Sales teams to support account growth. Maintain accurate CRM records to ensure a seamless customer journey in line with GDPR requirements. Collaborate with Sales, Renewals, and Marketing teams, sharing customer insights to improve retention, engagement, and overall experience. What We're Looking For Strong organisational and administrative skills Experience in customer service, account coordination, or administrative roles Excellent communication skills, both written and verbal High attention to detail and ability to manage multiple tasks Proactive and solutions-focused approach Confident using CRM systems and Microsoft Office tools If you hold the relevant experience and are interested in this position please do not hessitate to apply. For more information please contact Angela Sinton on

Front of House Team Member CM3 8BD Full and Part Time positions available. £13.45 per hour We are looking for a reliable and friendly Front of House Team Member to join our client Essex & Suffolk Water's team based in Hanningfield. Key Responsibilities: • Delivering food and drinks to customers in a timely and professional manner • Providing excellent customer service and creating a welcoming atmosphere • Assisting with clearing tables and maintaining a clean front of house area • Supporting the kitchen with basic duties including pot washing • Working as part of a team to ensure smooth day-to-day service What We're Looking For: • A positive attitude and strong work ethic • Good communication and customer service skills • Ability to work efficiently in a busy environment • Flexibility to work weekends and provide cover for holidays • Previous experience is helpful but not essential - full training will be provided This is a great opportunity for someone looking for flexible, part-time work in a friendly and supportive environment.

Information Access Co-ordinator 3 Month Fixed-Term Contract 37 Hours Per Week Monday - Friday £23.19 - £27.29 per hour (depending on experience) We are seeking an experienced and knowledgeable Information Access Co-ordinator to join our team on a 3-month fixed-term basis. This is an excellent opportunity for a data protection professional with strong experience in Subject Access Requests (SARs) , Environmental Information Regulations (EIR) , data breach management, and Privacy Impact Assessments in line with ICO requirements. The successful candidate will play a key role in coordinating EIR compliance across the business while supporting the Information Access Team Leader and Data Protection Officer to ensure compliance with current data protection legislation and statutory obligations. Key Responsibilities Coordinate Environmental Information Regulation (EIR) compliance across the business Support the management and delivery of Subject Access Requests (SARs) in accordance with statutory timescales Assist with data breach reporting, investigation, and action management in line with ICO guidance Support and contribute to Privacy Impact Assessments/Data Protection Impact Assessments (DPIAs) Provide expert advice and guidance on EIRs, SARs, and data protection matters Establish, review, and update internal and external EIR and SAR guidance documentation Promote awareness of EIR and SAR responsibilities across the organisation Identify and investigate areas of non-compliance and support process improvements Work collaboratively within the Information Access Team to ensure effective service coverage Ensure all requests and issues are handled promptly, effectively, and in accordance with legislation and company policy Essential Skills & Experience Proven experience processing and responding to Subject Access Requests (SARs) Experience supporting data breach management and reporting processes Experience completing or supporting Privacy Impact Assessments/DPIAs Basic understanding and practical application of Environmental Information Regulations (EIR) Ability to understand, interpret, and apply legal statutes and directives relating to EIR and SARs Strong understanding of: Data Protection Act (DPA) UK GDPR and its key principles Environmental Information Regulations (EIR) Freedom of Information Act 2000 Water Industry Act 1991 Understanding of how data protection legislation applies within private industry Knowledge of how the Information Commissioner's Office (ICO) interacts with Data Controllers, public authorities, and data protection practitioners Strong communication, organisational, and stakeholder management skills Desirable Previous experience within a regulated or utilities environment Experience working within an Information Access or Data Protection team If you are an experienced information governance or data protection professional looking for your next contract opportunity, we would love to hear from you.

Administrator Newcastle City Centre Full Time Permanent 8.00am until 17.00pm We are currently recruiting on behalf of a well-established and growing organisation within the construction industry. Based in modern offices in Newcastle city centre, our client is looking to appoint a highly organised and proactive Administrator to support their busy team. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys being a key part of day-to-day business operations. Key Responsibilities Uploading / Downloading documents for the project teams from various portals Collation / Production of Technical Submissions, Progress Reports and O&M's Performing data entry roles, including updating records and producing reports Managing the Reception area along with welcoming staff and visitors Managing company correspondence including phone calls, emails, letters and packages Organising meetings and overseeing catering requirements Managing inventory of office supplies including stationery and first aid materials Managing hotel and travel bookings Organising internal company charity days Maintaining filing systems Managing and monitoring use of the company pool cars Printing and presenting drawings and documents Key Candidate Strengths: Exceptional organisational and time management skills Outstanding verbal and written communication skills Proven experience within a related role Knowledge of computer programmes used in daily office administration functions such as word processors and spreadsheets Proficiency in filing and paper management, including the ability to handle confidential information Excellent problem solving skills, the ability to research and an aptitude for helping other people The ability to work as part of a team as well as being self-motivated and able to work on their own initiative If this role is of interest, please apply direct, for more information please call our office on

Water Quality Advisor/ Support Scientist Monday-Friday 37 hours per week Based out of Washington but must be able to drive to visit other sites. £18.16 per hour Pertemps are working on behalf of Northumbrian Water who are seeking a dedicated and knowledgeable Water Quality Support to join their Water Quality team. This role is central to protecting public health by ensuring the drinking water they supply consistently meets all statutory and regulatory standards. You'll act as a trusted advisor across the business, providing expert guidance on water quality matters while supporting operational teams and delivering excellent customer service. Key Responsibilities Advice & Customer Support Act as the primary point of contact for the Operational Customer Centre of Excellence on water quality matters Provide timely, accurate advice to operational departments Support the Customer Contact Centre with drinking water quality queries Respond to customer complaints and technical enquiries with clear written and verbal scientific advice Regulatory Compliance Assist in preparing regulatory data and reports to strict deadlines Build and maintain strong relationships with Local Authorities and Public Health stakeholders Reporting & Performance Collate and analyse operational performance data for internal stakeholders Prepare accurate reports for both internal and external customers Investigate and report water quality failures Support the management and reporting of water quality events Sampling & Auditing Support and monitor sampling programmes to meet regulatory and operational requirements Conduct Hygiene Rules of Conduct audits in line with departmental targets Undertake laboratory and microbiological audits following water quality breaches Skills & Experience Essential Strong IT literacy Full UK driving licence Excellent communication skills, both written and verbal Ability to write clear, concise reports Strong organisational skills with the ability to work under pressure Desirable Knowledge of water treatment processes, distribution systems, and Water Quality Regulations

Customer Operations Administrator Start Date: 18th May Sunderland 37 hours per week Salary:£13.48 per hour We are recruiting a Customer Operations Administrator, Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role. In this position, you will support customers with a variety of queries while delivering an exceptional level of service. Our client prides themselves on creating a workplace where people feel valued, supported, and part of a team What We're Looking For Strong customer service skills Confidence handling both inbound and outbound calls Good IT literacy, including Microsoft Office Excellent communication and organisational skills Previous customer service experience (not necessarily within a call centre Key Responsibilities Accurately input and update customer data within internal systems Maintain records and ensure all information is up to date Support general administrative tasks across the team Deliver an excellent customer experience in line with the company's Quality Framework Act as the first point of contact via telephone, email, SMS, and social media Take ownership of enquiries and complaints, using initiative to find effective solutions Update internal systems accurately to ensure smooth customer journeys Work closely with internal teams and external partners to provide a seamless service Benefits Free parking available Excellent transport links Temporary to permanent opportunity Excellent training and development Candidates must be fully flexible If this sounds like the role for you, apply now and we'll be in touch to discuss the opportunity further. For more information, Feel free to call us on for more information.

Administration Assistant Pity Me, Durham £13.45 per hour Temporary-4 month ftc Monday to Friday- Hybrid 2 days in the office About the Role We are recruiting on behalf of Northumbrian Water for a temporary Administration Assistant to support their Customer Research team. This is a fantastic opportunity to play a key role in delivering strategic customer research and engagement activities, ensuring projects are well-supported through efficient administration, strong organisation, and effective communication. Purpose of the Role The Administration Assistant will provide vital support across a range of customer research initiatives. You will help maintain systems, manage data, and ensure smooth coordination of research activities. This role is essential in supporting project delivery and enhancing customer engagement processes. Key Responsibilities Provide administrative support to the Customer Research team Maintain and update files, shared systems, and the Research Library Support and manage the "Have Your Say" online customer forum, including engaging with members Collaborate with internal and external stakeholders to share project information Carry out data cleansing, bulk uploads, and data requests Print, organise, and manage materials for research activities Assist with customer recruitment administration for the Innovation Festival Support multiple research projects to ensure smooth and efficient delivery Skills & Experience Required Essential: Strong IT skills, with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Excellent written and verbal communication skills Strong attention to detail Good organisational skills with the ability to prioritise workload effectively Confident telephone manner and professional correspondence skills Desirable: Previous administrative experience Experience working in a customer-focused environment Experience handling customer interactions Ability to work effectively within a team Understanding of quality checking processes Basic knowledge of market research and its business benefits Key Competencies Strong communication skills, both written and verbal Ability to build and maintain positive customer and colleague relationships Confident and professional interpersonal skills Team-oriented approach with the ability to collaborate effectively Highly organised and methodical, with the ability to meet deadlines under pressure Why Apply? This role offers the opportunity to gain valuable experience within a well-established organisation, contributing to meaningful customer research projects and engagement activities. If you are organised, detail-oriented, and enjoy working in a collaborative environment, we'd love to hear from you.

Job Description Recruitment Business Partner (Maternity Cover) Company: Northern Powergrid Recruitment Partner: Pertemps Location: Sunderland, Office Based Contract Type: Fixed Term/temporary (Maternity Cover) Hours: 37 hours per week, Monday to Friday About the Role Pertemps are proud to be supporting Northern Powergrid in the recruitment of a Recruitment Business Partner on a fixed-term maternity cover contract. This is a key role supporting recruitment and workforce planning within Contact Centre operations, ensuring high-quality talent is attracted, assessed, and onboarded to meet business demand. The successful candidate will work closely with internal stakeholders and external partners to deliver an effective recruitment and training pipeline, helping maintain excellent customer service standards. Key Responsibilities Recruitment & Workforce Planning Manage end-to-end high-volume recruitment campaigns for Contact Centre roles. Coordinate recruitment activity to meet operational workforce demands. Support hiring managers with workforce planning and recruitment timelines. Ensure an excellent candidate experience throughout the recruitment journey. Build strong working relationships with managers and key stakeholders across the business. Provide regular updates on recruitment progress, market insights, and hiring challenges. Collaborate with internal teams including HR, Operations, and Learning & Development. Organise, schedule, and manage assessment centres for Contact Centre candidates. Coordinate interview panels, candidate communications, and venue logistics. Ensure a professional, fair, and efficient selection process. Review outcomes and recommend process improvements. Manage the working relationship with Beacon of Light Foundation to support candidate training and development initiatives. Coordinate training opportunities that prepare candidates for employment. Promote community engagement and employability pathways through partnership programmes. Maintain accurate recruitment records and candidate data. Produce regular recruitment and activity reports. Ensure compliance with internal policies and employment legislation. About You We are looking for someone who has: Previous experience in recruitment, HR, or business partnering roles Experience managing high-volume recruitment campaigns. Strong stakeholder management and relationship-building skills. Experience organising assessment centres or recruitment events. Excellent organisational and planning skills. Strong communication skills, both written and verbal. Ability to manage multiple priorities in a fast-paced environment. Good working knowledge of Microsoft Office systems. Desirable Skills Experience working within customer service or Contact Centre environments. Knowledge of training, employability, or community partnership programmes. Experience with applicant tracking systems. How to Apply If you are highly organised, people-focused, and thrive in a busy environment, please apply below or contact Angela Sinton for more information

Front of House Team Member Kielder Water- Tower Knowe Visitor Centre Up to 40 hours per week £13.45 per hour (Opportunity for live in accommodation for working days) We are looking for a reliable and friendly Front of House Team Member to join our client Northumbrian Water's team based in Tower Knowe visitors centre in Kielder Key Responsibilities: Delivering food and drinks to customers in a timely and professional manner Providing excellent customer service and creating a welcoming atmosphere Assisting with clearing tables and maintaining a clean front of house area Working as part of a team to ensure smooth day-to-day service What We're Looking For: A positive attitude and strong work ethic Good communication and customer service skills Ability to work efficiently in a busy environment Flexibility to work weekends and provide cover for holidays Previous experience is helpful but not essential - full training will be provided

Meter Reader Essex & Suffolk (including some London suburb areas such as Barking) Monday-Friday, 37 hours per week (start time between 07:00-08:00) 12 Month contract £13.45 per hour We are recruiting on behalf of Essex & Suffolk Water for reliable and self-motivated Meter Readers to join their field team. This is a physically active, outdoor role where you'll be responsible for collecting accurate meter readings, assisting with meter maintenance, and providing excellent customer service. You'll be working independently, planning your own daily routes using a handheld device, and covering a mix of residential and commercial properties. Key Responsibilities Accurately collect readings from water meters across your assigned area Access meters located both externally and occasionally inside customer properties Assist with identifying and reporting faulty meters and supporting exchanges Resolve measured supply queries within agreed service levels Record additional property details (e.g. vacant homes, properties for sale) Maintain high standards of customer interaction and professionalism Work efficiently to complete approximately meter readings per week What You'll Be Doing Day-to-Day Pre planning your weekly routes Driving to your allocated area using a company vehicle (provided) Parking and completing pre-planned walking routes (typically 7-8 miles per day) Locating meters in chambers/manholes, sometimes requiring cleaning or pumping Inputting readings and notes into a handheld device Engaging with customers when needed and directing queries appropriately Requirements Full UK driving licence (licence check required) Physically fit and comfortable with walking long distances, bending, and lifting Comfortable working outdoors in all weather conditions Strong numeracy and literacy skills for accurate data entry Good communication and customer service skills Ability to work independently and manage your own workload Please note: A DBS check and Drug & Alcohol test are required This is a lone-working role, so self-motivation is essential What's Provided Company vehicle (can be taken home) Fuel card Uniform and full training Handheld device for route planning and data entry Who This Role Suits This role is ideal for individuals who enjoy working outdoors and independently. Successful candidates often come from backgrounds such as postal services, utilities, construction, property maintenance, or other field-based roles. If you're looking for a hands-on, active role where no two days are the same, apply today with Pertemps to get started.

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital solutions to schools and are focused on improving operational efficiency and outcomes through data and technology. The company offers a collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers receive a consistent, well-managed service. You'll support onboarding, monitor account activity, maintain accurate records, and provide insights that help improve customer engagement and retention. Key Responsibilities Act as a key point of contact for customer queries and ongoing support. Build and maintain strong relationships with educators and senior leaders across partner schools. Manage customer accounts, ensuring all records and systems are accurate and up to date. Deliver engaging online and in-person training sessions that enable educators to maximise platform usage and impact. Monitor school and student engagement through internal dashboards, identifying underuse and potential barriers to success. Create and share clear, actionable reports demonstrating the platform's impact on student progress, providing tailored insights and recommendations. Identify upsell and cross-sell opportunities and work closely with Sales teams to support account growth. Maintain accurate CRM records to ensure a seamless customer journey in line with GDPR requirements. Collaborate with Sales, Renewals, and Marketing teams, sharing customer insights to improve retention, engagement, and overall experience. What We're Looking For Strong organisational and administrative skills Experience in customer service, account coordination, or administrative roles Excellent communication skills, both written and verbal High attention to detail and ability to manage multiple tasks Proactive and solutions-focused approach Confident using CRM systems and Microsoft Office tools If you hold the relevant experience and are interested in this position please do not hessitate to apply. For more information please contact Angela Sinton on

Front of House Team Member CM3 8BD Full and Part Time positions available. £13.45 per hour We are looking for a reliable and friendly Front of House Team Member to join our client Essex & Suffolk Water's team based in Hanningfield. Key Responsibilities: • Delivering food and drinks to customers in a timely and professional manner • Providing excellent customer service and creating a welcoming atmosphere • Assisting with clearing tables and maintaining a clean front of house area • Supporting the kitchen with basic duties including pot washing • Working as part of a team to ensure smooth day-to-day service What We're Looking For: • A positive attitude and strong work ethic • Good communication and customer service skills • Ability to work efficiently in a busy environment • Flexibility to work weekends and provide cover for holidays • Previous experience is helpful but not essential - full training will be provided This is a great opportunity for someone looking for flexible, part-time work in a friendly and supportive environment.

Administrator Newcastle City Centre Full Time Permanent 8.00am until 17.00pm We are currently recruiting on behalf of a well-established and growing organisation within the construction industry. Based in modern offices in Newcastle city centre, our client is looking to appoint a highly organised and proactive Administrator to support their busy team. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys being a key part of day-to-day business operations. Key Responsibilities Uploading / Downloading documents for the project teams from various portals Collation / Production of Technical Submissions, Progress Reports and O&M's Performing data entry roles, including updating records and producing reports Managing the Reception area along with welcoming staff and visitors Managing company correspondence including phone calls, emails, letters and packages Organising meetings and overseeing catering requirements Managing inventory of office supplies including stationery and first aid materials Managing hotel and travel bookings Organising internal company charity days Maintaining filing systems Managing and monitoring use of the company pool cars Printing and presenting drawings and documents Key Candidate Strengths: Exceptional organisational and time management skills Outstanding verbal and written communication skills Proven experience within a related role Knowledge of computer programmes used in daily office administration functions such as word processors and spreadsheets Proficiency in filing and paper management, including the ability to handle confidential information Excellent problem solving skills, the ability to research and an aptitude for helping other people The ability to work as part of a team as well as being self-motivated and able to work on their own initiative If this role is of interest, please apply direct, for more information please call our office on

Commercial Services Assistant Pity Me, Durham 37 Hours per week Monday-Friday 2 days in the office, 3 days WFH £12.90 per hour (or £15.18 DOE) This is a FTC until 31/12/2026 Pertemps are recruiting on behalf of Northumbrian Water for a Commercial Services Assistant who will provide critical operational support across the Commercial Services function, working collaboratively with multiple teams to ensure the smooth and efficient running of the department. The role is central to delivering accurate and timely information, reporting, and monitoring, as well as coordinating key activities including meetings, data management, health and safety compliance, training schedules, financial processes, and resource planning. Duties: Coordinate, collate, and distribute regular business reports, including KPIs and performance data. Ensure the accurate provision, monitoring, and compliance of health and safety information, including regular checks. Support the coordination of alternative water supplies during loss-of-supply incidents. Collate and contribute to the development of monthly performance and operational reports. Organise departmental meetings, including agenda preparation, minute-taking, and diary/email management. Provide financial and procurement support, including processing and extracting data from company systems. Track departmental priorities, ensuring actions are prioritised, monitored, and delivered. Liaise with internal and external stakeholders on strategic commercial projects. Support Business Continuity and Emergency Planning activities. Coordinate and maintain departmental training plans, ensuring compliance and up-to-date records. Act as a focal point for resource planning and tracking across the department. Maintain and update company systems to ensure accurate records. Provide administrative and operational support to the Kielder Trust. About you: Experience working in a fast-paced, flexible commercial environment with multiple priorities. Proven ability to manage and interpret complex data sets. Experience supporting multiple stakeholders and clients simultaneously. Strong background in reporting, data analysis, action planning, and coordination. Proficient in Microsoft Office applications. Strong persuasion and negotiation skills. Excellent organisational and time management skills. Strong communication skills, both written and verbal. Ability to identify and interpret trends and patterns in data. Proactive and flexible approach to working hours to meet business needs.

Commercial Services Assistant Howdon 37 Hours per week Monday-Friday 2 days in the office, 3 days WFH £12.90 per hour (or £15.18 DOE) This is a FTC until 31/12/2026 Pertemps are recruiting on behalf of Northumbrian Water for a Commercial Services Assistant who will provide critical operational support across the Commercial Services function, working collaboratively with multiple teams to ensure the smooth and efficient running of the department. The role is central to delivering accurate and timely information, reporting, and monitoring, as well as coordinating key activities including meetings, data management, health and safety compliance, training schedules, financial processes, and resource planning. Duties: Coordinate, collate, and distribute regular business reports, including KPIs and performance data. Ensure the accurate provision, monitoring, and compliance of health and safety information, including regular checks. Support the coordination of alternative water supplies during loss-of-supply incidents. Collate and contribute to the development of monthly performance and operational reports. Organise departmental meetings, including agenda preparation, minute-taking, and diary/email management. Provide financial and procurement support, including processing and extracting data from company systems. Track departmental priorities, ensuring actions are prioritised, monitored, and delivered. Liaise with internal and external stakeholders on strategic commercial projects. Support Business Continuity and Emergency Planning activities. Coordinate and maintain departmental training plans, ensuring compliance and up-to-date records. Act as a focal point for resource planning and tracking across the department. Maintain and update company systems to ensure accurate records. Provide administrative and operational support to the Kielder Trust. About you: Experience working in a fast-paced, flexible commercial environment with multiple priorities. Proven ability to manage and interpret complex data sets. Experience supporting multiple stakeholders and clients simultaneously. Strong background in reporting, data analysis, action planning, and coordination. Proficient in Microsoft Office applications. Strong persuasion and negotiation skills. Excellent organisational and time management skills. Strong communication skills, both written and verbal. Ability to identify and interpret trends and patterns in data. Proactive and flexible approach to working hours to meet business needs.