Member of Technical Staff Production - Slingshot Location: London Employment Type: Full time Department: Engineering Compensation We aim to pay the 90th percentile for the industry. All roles including meaningful equity ownership. UK: £100K-£250K Equity offered US: $150K-$400K Slingshot AI Slingshot AI is the team behind Ash, the first AI designed for mental health. Our mission is to make support more accessible and help people change their lives in the ways they want. We build a world class team by empowering individuals with autonomy, flexibility and support to do their best work. We dream big, iterate fast, and care deeply. If that sounds like you, we'd love to hear from you. Our team spans machine learning, product, engineering, conversational design, clinical, growth, and operations, with offices in both New York City and London. We're a well funded Series A company, having raised $93 million from Andreessen Horowitz, Radical Ventures, Forerunner Ventures, plus top tier tech investors involved in ElevenLabs, Captions, Shopify, Plaid, Notion, Canva, Twitch, Airtable, and many others. The Role This is a chance to join a passionate team leveraging cutting edge AI to improve mental health access globally. As a Member of Technical Staff focused on Production Engineering, you will build the platform that powers Ash at scale. You'll work across voice and AI stacks, internal services, and the data systems around them, improving observability, deployment, and platform tooling to scale reliably. As a core member of a small but highly skilled team, you are expected to act as an owner and to care passionately about delivering value to our users and ultimately to make people's lives better. We look for builders who care deeply about the quality of their work and want to ship things that make a real difference in people's lives. Our tech stack uses Dart/Flutter for the app, Kotlin for core backend services, Python for our ML work, Next.js/TypeScript for internal tooling, as well as Rust for low level media streaming. We use gRPC and GCP (Kubernetes, Cloud Run) as our primary cloud provider. You're not required to be an expert in all of these tools, but we would like you to come with a learning mindset and to not be afraid of getting your hands dirty with whatever tool the job might require. About You 6+ years of software engineering experience, with a track record of operating production systems at meaningful scale in high growth, high quality environments. Strong systems instincts and real opinions about latency, reliability, and cost. You know what breaks first under load, and you design around it. Driven by creating a world class product with a world class team, want to own what you build, and you're happy redesigning systems as production teaches you something new. Comfortable building across the full stack, a keen learner who picks up new languages, technology stacks, and concepts quickly. Experience working in a fast paced environment, taking systems from prototype to scaled production in weeks. Nice to Have Experience working on production AI inference or model serving systems. Experience working on realtime systems such as voice, live communications, or streaming. Experience working on large scale data pipelines or evaluation systems. Experience working with ML codebases (we don't need you to be an ML Engineer, but having an interest in AI helps!) Key Responsibilities Collaborate within a cross functional team spanning engineering, machine learning, and product to quickly design, build, and launch new features across the stack. Work comfortably across all parts of our stack, which includes core backend (Kotlin), ML scripts for evaluation, data processing, and inference (Python), low level media streaming (Rust), the app (Dart/Flutter), and internal tooling (Next.js/TypeScript). Elevate user experience by continually refining the reliability, performance, and scalability of the systems behind Ash. Rapidly investigate, diagnose, and resolve production issues with a focus on latency, reliability, and cost. Take initiative to independently prototype new features based on customer feedback and your own product intuitions. What We Offer A chance to join a passionate tight knit team working on something to change the world. Competitive compensation (top of personal market). Travel between our NYC and London offices. Usual startup perks like free lunch and coffee in office and a generous learning budget. We cover your personal therapy.
Jul 12, 2026
Full time
Member of Technical Staff Production - Slingshot Location: London Employment Type: Full time Department: Engineering Compensation We aim to pay the 90th percentile for the industry. All roles including meaningful equity ownership. UK: £100K-£250K Equity offered US: $150K-$400K Slingshot AI Slingshot AI is the team behind Ash, the first AI designed for mental health. Our mission is to make support more accessible and help people change their lives in the ways they want. We build a world class team by empowering individuals with autonomy, flexibility and support to do their best work. We dream big, iterate fast, and care deeply. If that sounds like you, we'd love to hear from you. Our team spans machine learning, product, engineering, conversational design, clinical, growth, and operations, with offices in both New York City and London. We're a well funded Series A company, having raised $93 million from Andreessen Horowitz, Radical Ventures, Forerunner Ventures, plus top tier tech investors involved in ElevenLabs, Captions, Shopify, Plaid, Notion, Canva, Twitch, Airtable, and many others. The Role This is a chance to join a passionate team leveraging cutting edge AI to improve mental health access globally. As a Member of Technical Staff focused on Production Engineering, you will build the platform that powers Ash at scale. You'll work across voice and AI stacks, internal services, and the data systems around them, improving observability, deployment, and platform tooling to scale reliably. As a core member of a small but highly skilled team, you are expected to act as an owner and to care passionately about delivering value to our users and ultimately to make people's lives better. We look for builders who care deeply about the quality of their work and want to ship things that make a real difference in people's lives. Our tech stack uses Dart/Flutter for the app, Kotlin for core backend services, Python for our ML work, Next.js/TypeScript for internal tooling, as well as Rust for low level media streaming. We use gRPC and GCP (Kubernetes, Cloud Run) as our primary cloud provider. You're not required to be an expert in all of these tools, but we would like you to come with a learning mindset and to not be afraid of getting your hands dirty with whatever tool the job might require. About You 6+ years of software engineering experience, with a track record of operating production systems at meaningful scale in high growth, high quality environments. Strong systems instincts and real opinions about latency, reliability, and cost. You know what breaks first under load, and you design around it. Driven by creating a world class product with a world class team, want to own what you build, and you're happy redesigning systems as production teaches you something new. Comfortable building across the full stack, a keen learner who picks up new languages, technology stacks, and concepts quickly. Experience working in a fast paced environment, taking systems from prototype to scaled production in weeks. Nice to Have Experience working on production AI inference or model serving systems. Experience working on realtime systems such as voice, live communications, or streaming. Experience working on large scale data pipelines or evaluation systems. Experience working with ML codebases (we don't need you to be an ML Engineer, but having an interest in AI helps!) Key Responsibilities Collaborate within a cross functional team spanning engineering, machine learning, and product to quickly design, build, and launch new features across the stack. Work comfortably across all parts of our stack, which includes core backend (Kotlin), ML scripts for evaluation, data processing, and inference (Python), low level media streaming (Rust), the app (Dart/Flutter), and internal tooling (Next.js/TypeScript). Elevate user experience by continually refining the reliability, performance, and scalability of the systems behind Ash. Rapidly investigate, diagnose, and resolve production issues with a focus on latency, reliability, and cost. Take initiative to independently prototype new features based on customer feedback and your own product intuitions. What We Offer A chance to join a passionate tight knit team working on something to change the world. Competitive compensation (top of personal market). Travel between our NYC and London offices. Usual startup perks like free lunch and coffee in office and a generous learning budget. We cover your personal therapy.
Elea Ecuador is seeking a Member of Technical Staff Production to enhance the AI platform, Ash, focused on mental health. The successful candidate will join a dynamic team dedicated to improving mental health accessibility using cutting-edge technology. This role offers competitive compensation with opportunities for equity and personal therapy coverage. Responsibilities include developing systems that scale reliably while collaborating with a passionate team across various tech stacks.
Jul 12, 2026
Full time
Elea Ecuador is seeking a Member of Technical Staff Production to enhance the AI platform, Ash, focused on mental health. The successful candidate will join a dynamic team dedicated to improving mental health accessibility using cutting-edge technology. This role offers competitive compensation with opportunities for equity and personal therapy coverage. Responsibilities include developing systems that scale reliably while collaborating with a passionate team across various tech stacks.
Elea Ecuador is seeking a Senior Director, Global Delivery Services to lead delivery operations across EMEA and APAC. This remote position requires the individual to be based in the UK time zone (GMT/BST) to ensure operational excellence and consistent execution for customer outcomes. The successful candidate will oversee a global delivery organization, partner with cross-functional teams, and enhance customer satisfaction while supporting scalable growth and value realization from the company's solutions.
Jul 08, 2026
Full time
Elea Ecuador is seeking a Senior Director, Global Delivery Services to lead delivery operations across EMEA and APAC. This remote position requires the individual to be based in the UK time zone (GMT/BST) to ensure operational excellence and consistent execution for customer outcomes. The successful candidate will oversee a global delivery organization, partner with cross-functional teams, and enhance customer satisfaction while supporting scalable growth and value realization from the company's solutions.
Elea Ecuador is seeking a Director of Product Management - AI Customer Service Agents to lead the strategy and execution of Kraken's AI-powered products. This role requires expertise in AI products, focusing on customer service automation and enhancing customer experiences. The ideal candidate will possess over 7 years of experience in product management, demonstrate strong analytical skills, and excel in cross-functional leadership. Join Elea Ecuador in shaping the future of energy with innovative technology!
Jul 02, 2026
Full time
Elea Ecuador is seeking a Director of Product Management - AI Customer Service Agents to lead the strategy and execution of Kraken's AI-powered products. This role requires expertise in AI products, focusing on customer service automation and enhancing customer experiences. The ideal candidate will possess over 7 years of experience in product management, demonstrate strong analytical skills, and excel in cross-functional leadership. Join Elea Ecuador in shaping the future of energy with innovative technology!
Elea Ecuador is seeking a Freelance Growth Strategist to support AI labs by reviewing and improving AI-generated growth strategies. This role offers the flexibility of working 8-20 hours a week remotely, providing a unique opportunity to apply your expertise in an evolving AI environment. Ideal candidates are experienced growth strategists who can work independently and deliver structured feedback. Benefits include access to an in-house AI Academy for further skill development.
Jun 23, 2026
Full time
Elea Ecuador is seeking a Freelance Growth Strategist to support AI labs by reviewing and improving AI-generated growth strategies. This role offers the flexibility of working 8-20 hours a week remotely, providing a unique opportunity to apply your expertise in an evolving AI environment. Ideal candidates are experienced growth strategists who can work independently and deliver structured feedback. Benefits include access to an in-house AI Academy for further skill development.
Elea Ecuador is seeking a Director of Product Management - AI Customer Service Agents to lead the strategy and execution of Kraken's AI-powered products. This role requires expertise in AI products, focusing on customer service automation and enhancing customer experiences. The ideal candidate will possess over 7 years of experience in product management, demonstrate strong analytical skills, and excel in cross-functional leadership. Join Elea Ecuador in shaping the future of energy with innovative technology!
May 30, 2026
Full time
Elea Ecuador is seeking a Director of Product Management - AI Customer Service Agents to lead the strategy and execution of Kraken's AI-powered products. This role requires expertise in AI products, focusing on customer service automation and enhancing customer experiences. The ideal candidate will possess over 7 years of experience in product management, demonstrate strong analytical skills, and excel in cross-functional leadership. Join Elea Ecuador in shaping the future of energy with innovative technology!
Headquarters: London Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We're on a mission to accelerate the renewable transition, and bring affordable green energy to the world. We've reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken's platform controls more than half of the grid-scale batteries in the UK. We're driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry. We're looking to improve this even more by developing a suite of AI tools making us pioneers in using ML and AI to make our agents' lives even easier and customers happier. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy. About the role As Director of Product Management - AI Customer Service Agents, you will drive the vision, strategy, and execution of Kraken's AI-powered customer service agent products, including AI-augmented human agents, as well as autonomous chatbot and voice agents. You'll guide a team to develop intelligent agents that deliver seamless, human-like customer interactions while balancing accuracy, efficiency, and trust. This is a high-impact role requiring deep expertise in AI-driven products, customer service automation, and large-scale enterprise deployments. You will collaborate with engineering and client delivery teams to build and scale industry-leading AI customer service agent solutions. What You'll Do Play a leadership role in developing the product vision for Kraken's AI-powered customer service agents, aligning it with the company's broader strategy. Develop a deep understanding of our enterprise clients' pain points to shape product requirements. Conduct market research and competitive analysis of AI customer service agents enterprise solutions to inform product and commercial strategy. Develop and execute the product roadmap, ensuring AI service agents continuously improve customer satisfaction, efficiency, and scalability while addressing our clients' core needs. Work closely with engineering to build, test, and refine products. Ensure AI customer service agents are adaptive and intelligent, leveraging LLMs, reinforcement learning, RAG techniques, and expert feedback. Monitor and measure performance, using data-driven insights to refine AI responses, minimize hallucinations, reduce handling times, and enhance overall client satisfaction. Balance automation with human oversight, ensuring AI agents escalate complex issues appropriately. Drive a best-in-class user experience, ensuring AI interactions are seamless, empathetic, and context-aware. Partner with client delivery and the Kraken experience teams to identify pain points, optimize workflows, and improve resolution rates for our clients. Stay ahead of AI advancements, integrating cutting-edge research and responsible AI practices into product development. What you'll need 7+ years of product management experience in enterprise software with a focus on customer service automation solutions. A big plus: experience in scaling AI driven customer service solutions, including chatbot and voice agents. Deep understanding of LLMs, speech-to-speech technologies, RAG and AI-driven automation, including how to adapt AI models for customer support applications. Proven experience leading cross-functional teams, including engineering and data science. Strong analytical skills, with the ability to define and track key success metrics. Excellent communication and stakeholder management, balancing technical and business needs. Experience in scaling AI solutions, particularly in high-volume customer service environments. Passion for customer experience, with a strong focus on usability, efficiency, and empathy. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. To apply:
May 29, 2026
Full time
Headquarters: London Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We're on a mission to accelerate the renewable transition, and bring affordable green energy to the world. We've reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken's platform controls more than half of the grid-scale batteries in the UK. We're driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry. We're looking to improve this even more by developing a suite of AI tools making us pioneers in using ML and AI to make our agents' lives even easier and customers happier. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy. About the role As Director of Product Management - AI Customer Service Agents, you will drive the vision, strategy, and execution of Kraken's AI-powered customer service agent products, including AI-augmented human agents, as well as autonomous chatbot and voice agents. You'll guide a team to develop intelligent agents that deliver seamless, human-like customer interactions while balancing accuracy, efficiency, and trust. This is a high-impact role requiring deep expertise in AI-driven products, customer service automation, and large-scale enterprise deployments. You will collaborate with engineering and client delivery teams to build and scale industry-leading AI customer service agent solutions. What You'll Do Play a leadership role in developing the product vision for Kraken's AI-powered customer service agents, aligning it with the company's broader strategy. Develop a deep understanding of our enterprise clients' pain points to shape product requirements. Conduct market research and competitive analysis of AI customer service agents enterprise solutions to inform product and commercial strategy. Develop and execute the product roadmap, ensuring AI service agents continuously improve customer satisfaction, efficiency, and scalability while addressing our clients' core needs. Work closely with engineering to build, test, and refine products. Ensure AI customer service agents are adaptive and intelligent, leveraging LLMs, reinforcement learning, RAG techniques, and expert feedback. Monitor and measure performance, using data-driven insights to refine AI responses, minimize hallucinations, reduce handling times, and enhance overall client satisfaction. Balance automation with human oversight, ensuring AI agents escalate complex issues appropriately. Drive a best-in-class user experience, ensuring AI interactions are seamless, empathetic, and context-aware. Partner with client delivery and the Kraken experience teams to identify pain points, optimize workflows, and improve resolution rates for our clients. Stay ahead of AI advancements, integrating cutting-edge research and responsible AI practices into product development. What you'll need 7+ years of product management experience in enterprise software with a focus on customer service automation solutions. A big plus: experience in scaling AI driven customer service solutions, including chatbot and voice agents. Deep understanding of LLMs, speech-to-speech technologies, RAG and AI-driven automation, including how to adapt AI models for customer support applications. Proven experience leading cross-functional teams, including engineering and data science. Strong analytical skills, with the ability to define and track key success metrics. Excellent communication and stakeholder management, balancing technical and business needs. Experience in scaling AI solutions, particularly in high-volume customer service environments. Passion for customer experience, with a strong focus on usability, efficiency, and empathy. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. To apply: