Advert Clock Ltd

We are seeking a motivated and customer-focused Customer Service Assistant to join our team. You will be responsible for supporting customers, answering enquiries, resolving issues, and ensuring every customer receives outstanding service. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. Previous customer service experience is preferred, but full training can be provided. Key Responsibilities Respond to customer enquiries by phone, email, live chat, or in person. Provide accurate information about products, services, pricing, and company policies. Resolve customer complaints and issues promptly and professionally. Escalate complex issues to the appropriate department or manager when required. Process customer orders, returns, exchanges, refunds, and account updates. Maintain accurate customer records and update databases or CRM systems. Follow up with customers to ensure problems have been resolved. Meet customer service targets and response times. Work closely with colleagues and other departments to improve customer satisfaction. Identify opportunities to improve processes and customer experience. Handle confidential customer information in accordance with company policies and data protection regulations. Prepare reports or summaries of customer issues and feedback when required. Required Skills and Experience Previous experience in a customer service, administration, retail, or support role. Excellent verbal and written communication skills. Strong interpersonal and listening skills. Ability to remain calm and professional under pressure. Good problem-solving and conflict-resolution abilities. Strong organisational and time-management skills. Ability to use Microsoft Office and customer service software or CRM systems. Attention to detail and accuracy. Ability to work independently and as part of a team. Personal Attributes Friendly and approachable. Positive and professional attitude. Patient and empathetic. Reliable and dependable. Flexible and willing to learn. Confident dealing with a variety of customers and situations. Strong work ethic and commitment to excellent service. Working Conditions Full-time or part-time role. Office-based, hybrid, or remote depending on business needs. May require evening or weekend work. Use of telephone, computer, and customer management systems throughout the day. Benefits Competitive salary Training and development opportunities Pension scheme Flexible working options Employee discounts and benefits Apply now with interest.

We are looking for a motivated and organised Office Assistant to join our team. You will play a key role in keeping the office running smoothly - supporting staff, managing paperwork, and ensuring the day - to day operations are handled efficiently. Key Responsibilities: Answering the phone and responding to emails daily Conducting research and making report Dealing with suppliers Scheduling appointments with tenants and clients Invoicing Typing up quotes Skills and Experience: Previous experience in an administrative or office support role Excellent communication skills Excellent organisational skills Confident using Microsoft Office (Word, Excel and Outlook) Attention to detail and ability to multitask Positive proactive and reliable attitude Must be a good team player and be able to work in a team as well as working confidently on their own when needed Able to prioritise tasks and work and work to deadlines Strong communication skills along with good written and verbal skills What We Offer: Salary dependent on experience and level of skills, minimum London Living Wage Private Health Care (after 20 weeks service) Company pension scheme with 4% company contribution. Life cover amounting to 4 x salary (after 20 weeks service). Paid annual leave: 25 days pro rata plus Public Holidays. Following the third year of service leave increases by one day per year, up to a maximum of 30 days annual leave. Bank holidays are paid in addition to the above annual leave. Discretionary annual profit share which is related to the success of the company for the year. Full training and support within a structured team environment If you feel you are a suitable candidate and would like to work for this reputable company, please apply now.