Deverell Smith Recruitment Ltd

The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system

Are you looking to get into Estate agency and specifically the sales side of the industry? We have an great opportunity for a hungry entry level candidate to join one of London's top agents, within their highly successful office based in Fulham! You will get a lot more than just a career by joining this firm. You will also be given the resources and opportunity to grow by joining this forward-thinking team of property experts. The ideal Sales Negotiator: - Excellent customer service skills - Organised - Ability to problem-solve - Comfortable speaking and meeting new people every day and posses excellent communication skills - Valid UK Driving license - Committed to working on the weekend The role of a Sales Negotiator - You will organise, conduct, and gather feedback from viewings on properties - Registering new applicants - Negotiate offers between the Vendor and Buyer - Generate new business and new clients - Book Valuation appointments Package on offer (open to negotiating based upon experience) - £20,000 Basic salary - Car Allowance - 10% commission structure that rises to 20% - 3 month guaranteed salary Please get in touch if this is of interest to you!

A firm of chartered surveyors in Soho, central London, is seeking a Helpdesk Administrator to join its property management team. You will be the first point of contact for tenants, contractors and clients, providing front-line support and raising works orders within a growing asset management department. This front-line role requires good maths and English, strong communication, and proficiency in Microsoft Office. Yardi experience is desirable.

Deverell Smith Recruitment Ltd in London (Fulham) is seeking an entry-level Sales Negotiator to join a top agency. You will handle viewings, register applicants, and help negotiate deals between vendors and buyers, while building relationships with clients. The role offers £20,000 basic salary plus a car allowance and an attractive commission structure (10% rising to 20%), with a 3-month guaranteed salary to start. Weekend work is required.