Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We provide confidential support for survivors of rape and sexual violence, including counselling, legal advocacy and casework, for women, girls and children from age 4 who live or work in South London, whatever their background. Our prevention work starts early, in classrooms, workplaces and community spaces, long before harm has a chance to happen. Whatever happened, and whenever it happened, survivors deserve to be believed and supported. RCSL is England and Wales's only Rape Crisis Centre solely dedicated to sexual violence, supporting women, girls and children We are now seeking a Head of Survivor Services Operations to join our Survivors Service Directorate at this pivotal time on a permanent basis. About the Role This is an exciting opportunity to join Rape Crisis South London as our new Head of Survivor Services Operations. Reporting to the Director of Survivor Services, you will lead the operational performance, systems, reporting, and service infrastructure that enables survivors to access timely, high-quality support. What You'll Do: Lead and improve operational systems and processes. Monitor performance, service demand, and key outcomes. Produce reports and insights for stakeholders and funders. Act as a Designated Safeguarding Lead. Deliver projects and initiatives that improve service effectiveness. About You You are an experienced and collaborative operational leader with a track record of managing complex services and driving continuous improvement. You are confident using data and insight to inform decision-making, comfortable leading change, and skilled at building productive relationships with a wide range of stakeholders. Most importantly, you are committed to delivering outstanding, survivor-centred services and improving outcomes for those who access support. We are looking for someone with: Significant experience leading operational services. Experience managing performance, quality, and service delivery. Strong data analysis and reporting skills. Experience developing and leading teams and managers. Knowledge of safeguarding, compliance, and risk management. Desirable Experience within the VAWG, charity, health, or social care sectors. Experience of contract or grant-funded services. Knowledge of trauma-informed practice. Experience delivering service transformation or improvement. Experience using performance and reporting systems. What You Bring You bring strong leadership, excellent communication, and the ability to influence and collaborate effectively with others. You are solutions-focused, resilient, and able to balance strategic thinking with operational delivery. You demonstrate sound judgement, a commitment to continuous improvement, and a genuine passion for supporting survivors through high-quality, inclusive services. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Head of Survivor Services Operations'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Oct 24, 2026
Full time
Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We provide confidential support for survivors of rape and sexual violence, including counselling, legal advocacy and casework, for women, girls and children from age 4 who live or work in South London, whatever their background. Our prevention work starts early, in classrooms, workplaces and community spaces, long before harm has a chance to happen. Whatever happened, and whenever it happened, survivors deserve to be believed and supported. RCSL is England and Wales's only Rape Crisis Centre solely dedicated to sexual violence, supporting women, girls and children We are now seeking a Head of Survivor Services Operations to join our Survivors Service Directorate at this pivotal time on a permanent basis. About the Role This is an exciting opportunity to join Rape Crisis South London as our new Head of Survivor Services Operations. Reporting to the Director of Survivor Services, you will lead the operational performance, systems, reporting, and service infrastructure that enables survivors to access timely, high-quality support. What You'll Do: Lead and improve operational systems and processes. Monitor performance, service demand, and key outcomes. Produce reports and insights for stakeholders and funders. Act as a Designated Safeguarding Lead. Deliver projects and initiatives that improve service effectiveness. About You You are an experienced and collaborative operational leader with a track record of managing complex services and driving continuous improvement. You are confident using data and insight to inform decision-making, comfortable leading change, and skilled at building productive relationships with a wide range of stakeholders. Most importantly, you are committed to delivering outstanding, survivor-centred services and improving outcomes for those who access support. We are looking for someone with: Significant experience leading operational services. Experience managing performance, quality, and service delivery. Strong data analysis and reporting skills. Experience developing and leading teams and managers. Knowledge of safeguarding, compliance, and risk management. Desirable Experience within the VAWG, charity, health, or social care sectors. Experience of contract or grant-funded services. Knowledge of trauma-informed practice. Experience delivering service transformation or improvement. Experience using performance and reporting systems. What You Bring You bring strong leadership, excellent communication, and the ability to influence and collaborate effectively with others. You are solutions-focused, resilient, and able to balance strategic thinking with operational delivery. You demonstrate sound judgement, a commitment to continuous improvement, and a genuine passion for supporting survivors through high-quality, inclusive services. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Head of Survivor Services Operations'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Overview: This new role, Head of Income Generation and External Communications, is responsible for growing Rape Crisis South London's income and raising its external profile, combining fundraising with proactive external communications to build the charity's network, reputation and footprint across South London and beyond. As we build to our End of Decade Strategy it is an exciting time to join the Charity. The postholder will lead on diversifying income streams, including corporate partnerships, individual giving, major donors, grants and foundations, while also taking ownership of external communications: media relations, digital presence, campaigns and partnership visibility, to raise RCSL's profile and expand its network of supporters, partners and referral routes. Two growth priorities for this role are developing corporate partnerships as a strategic income stream, and growing RCSL's training and prevention offer to statutory bodies, schools and education settings, and sector professionals into a wider income-generating service. You will be working with Survivors as this Directorate holds responsibility for the lived experience group, Survivor Voices. We are looking for someone who combines fundraising expertise with strong external communications skills and a track record of growing an organisation's network and public presence, as well as its income. What you'll do: Lead a Team with three managers and a growing team of staff and volunteers passionate about our cause Represent the Charity at external networks and with potential and secured donor organisations and individuals Work with the best London marketing agencies to develop campaigns for awareness and income generation Learn from other sources about new and emerging best practice for income generation and service delivery for survivors Promote the Directorate within the Charity to build engagement and celebrate success Identify and work with other VAWG charities across the UK for positive income opportunities Engage with Survivor Services colleagues to identify new service delivery and potential financial supporters Work with Ambassadors of the Charity Who you are: Passionate about making positive change for Survivors in the VAWG sector Senior manager in a nonprofit, educational, or public service environment Experienced in business development with success in growing income through a diverse range of activities (ideally including corporate and/or major donor fundraising, grants & foundations, and statutory funding). Confident in successful community fundraising, membership and/or individual giving. Experienced in external communications, PR or marketing, including growing an organisation's network, partnerships and public profile. Experienced in writing campaign and PR briefing documents. Able to respond calmly and effectively to shifting and evolving priorities. Experienced in influencing a wide range of internal and external stakeholders. Excited by developing innovative and targeted fundraising and communications campaigns and events, including having experience and understanding of digital/social media/marketing. Experienced in managing and developing a team to achieve excellence and meet targets. Competent in utilising a CRM system/sales database. Experienced in data analysis, IT and research to maximise ROI and income growth. Confident in developing or selling a product for income generation to public, charity and corporate sources. Experienced in working with/ coordinating Lived Experience groups and in a trauma informed way Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'HoIG and EC'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Oct 24, 2026
Full time
Overview: This new role, Head of Income Generation and External Communications, is responsible for growing Rape Crisis South London's income and raising its external profile, combining fundraising with proactive external communications to build the charity's network, reputation and footprint across South London and beyond. As we build to our End of Decade Strategy it is an exciting time to join the Charity. The postholder will lead on diversifying income streams, including corporate partnerships, individual giving, major donors, grants and foundations, while also taking ownership of external communications: media relations, digital presence, campaigns and partnership visibility, to raise RCSL's profile and expand its network of supporters, partners and referral routes. Two growth priorities for this role are developing corporate partnerships as a strategic income stream, and growing RCSL's training and prevention offer to statutory bodies, schools and education settings, and sector professionals into a wider income-generating service. You will be working with Survivors as this Directorate holds responsibility for the lived experience group, Survivor Voices. We are looking for someone who combines fundraising expertise with strong external communications skills and a track record of growing an organisation's network and public presence, as well as its income. What you'll do: Lead a Team with three managers and a growing team of staff and volunteers passionate about our cause Represent the Charity at external networks and with potential and secured donor organisations and individuals Work with the best London marketing agencies to develop campaigns for awareness and income generation Learn from other sources about new and emerging best practice for income generation and service delivery for survivors Promote the Directorate within the Charity to build engagement and celebrate success Identify and work with other VAWG charities across the UK for positive income opportunities Engage with Survivor Services colleagues to identify new service delivery and potential financial supporters Work with Ambassadors of the Charity Who you are: Passionate about making positive change for Survivors in the VAWG sector Senior manager in a nonprofit, educational, or public service environment Experienced in business development with success in growing income through a diverse range of activities (ideally including corporate and/or major donor fundraising, grants & foundations, and statutory funding). Confident in successful community fundraising, membership and/or individual giving. Experienced in external communications, PR or marketing, including growing an organisation's network, partnerships and public profile. Experienced in writing campaign and PR briefing documents. Able to respond calmly and effectively to shifting and evolving priorities. Experienced in influencing a wide range of internal and external stakeholders. Excited by developing innovative and targeted fundraising and communications campaigns and events, including having experience and understanding of digital/social media/marketing. Experienced in managing and developing a team to achieve excellence and meet targets. Competent in utilising a CRM system/sales database. Experienced in data analysis, IT and research to maximise ROI and income growth. Confident in developing or selling a product for income generation to public, charity and corporate sources. Experienced in working with/ coordinating Lived Experience groups and in a trauma informed way Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'HoIG and EC'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Overview: RCSL is looking for a Technology & Digital Manager to support the effective, secure and accessible use of technology across Rape Crisis South London (RCSL) and London Survivor Collective (LSC), which is hosted by RCSL. This is an opportunity to play an important role in maintaining and improving the digital systems that support our work, including Microsoft 365, both websites and case management system, DPMS. The role will be equally split between RCSL and LSC. You will manage our day-to-day technology needs, working closely with colleagues and our external technical support provider, to resolve issues, maintain systems and identify improvements. You will also help colleagues use technology confidently by providing practical support, guidance and training. A key part of the role is ensuring that our systems are secure, reliable and accessible, with particular care taken when handling sensitive information about survivors of sexual violence. We are looking for someone with practical IT and digital experience who can troubleshoot problems, explain technology clearly and work collaboratively with colleagues and external partners. You will understand the importance of data protection and trauma-informed practice and be committed to making technology work well for the people who rely on it. What you'll do: Manage the day-to-day Microsoft 365 environment, including user accounts, permissions and devices. Provide first-line technical support to staff and work external provider to resolve more complex issues. Oversee DPMS, our case management system, including user access, data structures and day-to-day troubleshooting. Maintain and update both organisations' websites, including content and routine technical changes. Support the secure handling of sensitive survivor information and the ongoing improvement of digital security. Develop clear guidance and resources to help colleagues use systems confidently, taking account of different needs and levels of technical confidence. Provide practical support, one-to-one guidance and short training sessions on Microsoft tools and other systems. Work with the external technical support provider and other external suppliers to resolve technical issues, maintain systems and plan improvements. Help develop and improve the digital infrastructure of both RCSL and LSC. Who you are: Passionate about making a positive difference for survivors of sexual violence and committed to trauma-informed practice. Experienced in managing and developing Microsoft 365 and providing day-to-day IT support to colleagues. Confident working with digital systems, including case management systems, databases and websites. Organised, approachable and able to explain technical issues in plain English to colleagues with different levels of technical confidence. Comfortable working independently, keeping clear records and working with external IT support providers when specialist help is needed. Understand the importance of data protection and keeping sensitive survivor information safe and secure. Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Technology and Digital Manager'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us for future opportunities and updates.
Oct 24, 2026
Full time
Overview: RCSL is looking for a Technology & Digital Manager to support the effective, secure and accessible use of technology across Rape Crisis South London (RCSL) and London Survivor Collective (LSC), which is hosted by RCSL. This is an opportunity to play an important role in maintaining and improving the digital systems that support our work, including Microsoft 365, both websites and case management system, DPMS. The role will be equally split between RCSL and LSC. You will manage our day-to-day technology needs, working closely with colleagues and our external technical support provider, to resolve issues, maintain systems and identify improvements. You will also help colleagues use technology confidently by providing practical support, guidance and training. A key part of the role is ensuring that our systems are secure, reliable and accessible, with particular care taken when handling sensitive information about survivors of sexual violence. We are looking for someone with practical IT and digital experience who can troubleshoot problems, explain technology clearly and work collaboratively with colleagues and external partners. You will understand the importance of data protection and trauma-informed practice and be committed to making technology work well for the people who rely on it. What you'll do: Manage the day-to-day Microsoft 365 environment, including user accounts, permissions and devices. Provide first-line technical support to staff and work external provider to resolve more complex issues. Oversee DPMS, our case management system, including user access, data structures and day-to-day troubleshooting. Maintain and update both organisations' websites, including content and routine technical changes. Support the secure handling of sensitive survivor information and the ongoing improvement of digital security. Develop clear guidance and resources to help colleagues use systems confidently, taking account of different needs and levels of technical confidence. Provide practical support, one-to-one guidance and short training sessions on Microsoft tools and other systems. Work with the external technical support provider and other external suppliers to resolve technical issues, maintain systems and plan improvements. Help develop and improve the digital infrastructure of both RCSL and LSC. Who you are: Passionate about making a positive difference for survivors of sexual violence and committed to trauma-informed practice. Experienced in managing and developing Microsoft 365 and providing day-to-day IT support to colleagues. Confident working with digital systems, including case management systems, databases and websites. Organised, approachable and able to explain technical issues in plain English to colleagues with different levels of technical confidence. Comfortable working independently, keeping clear records and working with external IT support providers when specialist help is needed. Understand the importance of data protection and keeping sensitive survivor information safe and secure. Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Technology and Digital Manager'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us for future opportunities and updates.
