Willow London Living Ltd

Job Overview We are looking for a bubbly, friendly, and adaptable individual to join our team. This is a varied, hands-on role suited to someone who enjoys working with people, thrives in a fast-paced environment, and is happy to get involved in all aspects of the business. You will play a key role in keeping the office running smoothly, supporting property management and compliance, coordinating inspections, and helping wherever needed. No two days will be the same, so a positive attitude and willingness to get stuck in are essential. Key Responsibilities Office Administration Handle general administrative duties including filing, data entry, and document management Keep internal systems accurate and up to date Customer Communication Answer incoming calls with a friendly, professional manner Respond to emails promptly and clearly Build positive relationships with Tenants, Clients, Landlords, and contractors Property Management Support Assist with the day-to-day running of properties Liaise with tenants, contractors and Landlords to resolve maintenance issues Support onboarding of new properties and tenants Inspection Coordination Organise and manage inspector diaries Schedule and confirm property inspections Review inspection reports and highlight any issues Property Compliance Track compliance requirements (e.g. gas safety, EICRs, fire safety, HMO where applicable) Ensure all certification is up to date and recorded Arrange compliance works with contractors Maintain clear and organised compliance records Carry out property visits and inspections when required Provide clear and accurate reports Ensure properties meet required standards General & Ad Hoc Tasks Get involved in different areas of the business as needed Support the team with any additional tasks or projects About You Enjoys speaking to people and building relationships Chatty and approachable, with excellent communication skills Highly organised but flexible and able to adapt to changing priorities Positive, can-do attitude and willing to get stuck in Good attention to detail, especially with compliance and admin tasks Comfortable working both independently and as part of a team Highly Reliable Requirements Full UK driving licence and personal vehicle (essential) Willingness to travel for property visits and inspections Previous experience in administration, customer service, or property is beneficial but not essential What We Offer A varied and engaging role where no two days are the same Opportunity to develop skills across office and property management Supportive and friendly team environment Fuel card for work related journeys