Story Terrace Inc.

A digital identity technology company in the United Kingdom is seeking experienced professionals to join their AI Services Team. You'll be responsible for deploying deep learning technology and maintaining machine learning systems. Candidates should have a strong background in server software development, computer vision, and familiarity with ML frameworks such as TensorFlow or PyTorch. The role offers a collaborative environment with a focus on continuous learning and innovation.

A leading partnerships firm in Greater London seeks a Head of Partnerships to own the partnerships strategy, driving growth through innovative channels. The successful candidate will have a proven track record in strategy development, commercial decision-making, and team leadership. Responsibilities include designing and implementing experiments, coaching a high-performing team, and collaborating cross-functionally to enhance partnership performance. This mission-driven company offers opportunities for career growth, competitive benefits, and a commitment to inclusion.

About Us Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we've shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably. We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society. amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change. Our values bring our purpose to life and makes what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering. We are proud to be part of the Octopus Group. About the Role At amicable, partnershipsare a key driver of growth - particularlyas a way togenerate leads, reach new audiencesand grow revenue. We'reat an exciting point,asthepartnershipsfunction is still relatively early-stage: we have live partners andwe'reactivelyassessing whichpartnership channels aremost commerciallyviable.We'relooking forsomeone who can set direction, add value from day one, and drive momentum in an environment where therewon'tbe lots of instruction orestablishedplaybooks. As Head of Partnerships, you'll develop, own and execute our partnerships strategy, leading the development of the partnerships function and playing a central role in shaping how partnerships drive business growth. You'll bring commercial rigour to deciding where we focus, build a clear testing and learning agenda, and then develop the plan to scale what works. This is a "Head of" role, but success in this role means combining strategic leadership with a hands on, operational mindset. We're looking for someone who can set direction while driving execution, and making things happen. Key Responsibilities As Head of Partnerships, you will: Own and drive the partnerships strategy Own the end-to-end partnerships strategy aligned to growth goals (lead generation and revenue). Turn strategy into clear priorities, targets and execution plans. Bring ideas, challenge assumptions and strengthen decision making with commercial logic and data. Influence and align senior stakeholders to move opportunities forward. Run tests, learn fast and focus resources Design and run structured partnership experiments (e.g. channel tests, partner propositions, pilot models), evaluate outcomes, and turn learning into action. Make clear calls on where to double down vs stop - ensuring team effort goes towards the biggest ROI opportunities. Build the business case and plan to scale proven channels. Lead, develop and coach the team Organise team priorities, manage workload, and embed a culture of pace and ownership. Coach and develop team members to drive high performance. Build simple, scalable processes so things run smoothly as we grow. Execute with pace Roll up your sleeves to move opportunities forward - unblock issues, coordinate launches and troubleshoot performance. Create and refine partnership decks, propositions and supporting materials. Drive partner acquisition Identify, engage and secure high-potential partners through outreach, networking and events. Structure partnerships with strong commercial outcomes. Lead negotiations and translate these into partnership agreements. Work cross-functionally to deliver outcomes Collaborate with Marketing, Sales, Product, Tech and Finance to deliver end-to-end partnership performance. Ensure measurement is robust (tracking and attribution, reporting and insights). About You You will demonstrate behaviours listed below and have the following skills and experience: Essential Build and drive strategy: You've built and delivered a strategy that generated clear results - such as increased leads, customer acquisition or revenue. Commercial judgement: You can size opportunities, build business cases and prioritise based on ROI - making clear calls where to focus effort. Proven people leadership: You've led and developed a team - setting direction, creating structure and coaching for high performance. Independent thinker who adds value: You bring ideas, challenge assumptions constructively and operate effectively without heavy direction. Test and learn mindset: You can design and run experiments, define success metrics, evaluate results and iterate fast. Comfortable with challenge and ambiguity: You can both give and receive challenge well, and you enjoy shaping priorities and building approaches where playbooks are still emerging. Hands on operator: You're happy to roll up your sleeves - moving things forward, unblocking issues, and delivering outcomes in the detail as well as at the strategic level. Moves with pace: You prioritise well, execute quickly, and keep things progressing even when obstacles appear. Commercial deal making: You confidently structure, negotiate and close partnerships with clear commercial outcomes and performance expectations. Data informed: You use metrics and insight to guide decisions, track impact and communicate clearly. Influence and communication: You can build trust and momentum with partners and internal senior stakeholders, communicating clearly at all levels. Values alignment: You're aligned with amicable's mission and values - you take ownership, act with integrity, and bring a collaborative, customer first mindset to how you work. Nice to have Experience in a scale up / high growth environment. Experience with growth focused partnerships (lead gen, referral, affiliate/channel, distribution). ️ What We Offer Joining a mission-driven, high growth company where impact, innovation, and collaboration are at the heart of everything we do Career growth- a fast moving environment with plenty of opportunities to develop Pension scheme (after 3 months of employment) Cycle to work scheme 28 days holiday plus bank holidays per annum Employee Assistance Programme Company laptop Group Life Assurance Private Health Insurance We respect and value people's differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.

A leading property management tech company in Greater London is seeking a Customer Success Manager to ensure excellent client engagements and manage the customer lifecycle effectively. Responsibilities include training clients on the platform, monitoring key performance indicators, and supporting onboarding processes. Ideal candidates will have strong communication and stakeholder management skills, familiarity with CRM platforms, and the ability to manage multiple projects simultaneously, thereby contributing to our mission in property management innovation.

A dynamic tech startup in the UK is seeking a National Account Manager to oversee partner relationships and contract management. In this role, you'll build strong connections, ensure partner satisfaction, and drive account growth. You will also manage a variety of tasks from organizing events to training partners. The ideal candidate will have proven experience in B2B customer success or account management. This position offers a competitive salary and a hybrid work policy.

About Us Our vision is simple: empower people by giving them access to essential soft skills. Bodyswaps is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioral Science to deliver effective and scalable soft skills training. We've worked with leading organisations such as Yale University, Ohio State University, NHS and the UN Refugee Agency on topics like leadership, communication and interview skills. Unlocking people's full potential. About the Role If you're ambitious, thrive in a fast-paced environment, and want your work to truly matter, this is your chance to make a measurable difference. At Bodyswaps, you'll empower educators and learners to build the skills, confidence, and resilience they need to succeed. We're a mission-driven startup with global ambitions, fusing VR, AI, and behavioural science to prepare people for the future of work. You'll join a high-performing global team, where you'll have the autonomy and ownership to drive growth and achieve our dual-mission: Protect renewals across our 100+ accounts in the region. Drive cross-sell expansion into new faculties within the higher education institutions we already serve, unlocking significant growth. Your work will position Bodyswaps as the world's leading soft skills training solution while collaborating with a team pushing the boundaries of VR and AI technology. This is a hybrid role, with 2-3 days onsite. Our offices are in Shoreditch, London. Key Responsibilities Onboarding & Implementation Facilitate engaging demos, training sessions, and on-site workshops to drive rapid adoption. Design success plans with clear objectives and KPIs for each customer. Scope and manage solution rollout projects. Build support resources and playbooks for a best-in-class user journey. Account Management & Expansion Manage a portfolio of enterprise customers across Higher Education and Healthcare, focusing on high-value and high-opportunity accounts. Be the trusted advisor and main point of contact, ensuring consistent, exceptional customer experiences. Monitor analytics and adoption, run regular business reviews, and provide actionable recommendations. Proactively identify, pursue, and close upsell and cross-sell opportunities. Especially multi-faculty expansions in universities. Collaborate closely with Sales to move warm opportunities quickly to close. Develop customer advocates, case studies, and marketing opportunities. Team Support our CSMs across North America and the UK in managing accounts. Take ownership of renewals, upsell and cross-sells across the Customer Success function What you will learn: A culture of experimentation Immersive learning (XR/VR/AI) and soft skills training. Commercial customer success and account management best practice. Requirements Must-haves include: Experience managing commercial accounts and delivering measurable results. Confident with tools such as HubSpot, and comfortable using AI-powered platforms (e.g., Large Language Models like ChatGPT) alongside Notion and Gong. Proven commercial and negotiation skills. Major plus includes: Experience in a start-up or fast-paced growth environment. Track record of exceeding targets, whether in your career, studies, or sports. Experience with Edtech and an understanding of the Education sector. Who You Are Exceptional communicator who can build trust at senior stakeholder level. Entrepreneurial and proactive - you make things happen. Highly organised, resilient, and able to manage multiple projects at pace. Customer-focused, solutions-oriented, with a "do whatever it takes" mindset. Collaborative team player who supports collective success. ️ Compensation, Culture & Benefits Competitive salary (£45,000 - £50,000 base + commissions). 25 days' annual leave + bank holidays (+ 1 additional day of annual leave per year of completed service. Up to 5 days additional) £500 Annual learning and development budget to support your career growth (e.g. courses, conferences, workshops) Enhanced parental leave 1 day volunteering leave per year Workplace pension - increasing employer contributions after 2 years and 4 years of employment at Bodyswaps. Paid sabbaticals (once you reach 5 years at Bodyswaps) Working in one of the industry's hottest startups, with the opportunity for professional growth and development Flexible working environment - we're outcome-focused. This includes a Working Abroad policy that supports short-term work abroad periods. Fun and supportive culture - we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves. We bring the whole team together for quarterly team days and bi-annual off-site trips.

A leading health technology company in the United Kingdom is looking for a Senior Data Scientist. This role involves analyzing and interpreting clinical data to enhance device performance insights. The ideal candidate will possess strong skills in statistical modeling and Python programming, with at least 4 years of industry experience. You'll collaborate across teams to communicate findings effectively, ensuring data quality and performance clarity. Join us in a fast-paced, mission-driven environment where your analysis shapes critical decisions.

About Sava All the health information we need is within us. Just below the skin. SAVA is redefining the way people interact with their health by developing the most advanced biosensing technology science has to offer, capable of accessing bodily information in a painless, real-time and affordable way. The Role We are hiring a Senior Data Scientist (Clinical Data Analytics) to play a central role in the analysis and interpretation of clinical data collected from in-vivo testing of our device. You will be responsible for transforming time-series clinical datasets into actionable insights that inform device performance evaluation and broader company decisions. The role is highly cross-functional. You will work closely with the clinical team to support trial design and data review and with R&D teams to provide data-driven input on device behavior, performance, and potential failure modes observed in real-world use. A key part of the role is not only quantifying performance, but also identifying and characterising issues or limitations in the data and clearly communicating them. As our clinical programs expand, the volume and complexity of collected data will continue to grow. This role is therefore critical in ensuring that performance trends and uncertainties are rigorously assessed and communicated at both a technical and high-level summary view. The ideal candidate is comfortable owning analyses end-to-end and can effectively translate detailed statistical findings into insights that are accessible to a broad set of stakeholders across the organisation. What You'll Do Analyse and manipulate clinical time-series data from in-vivo studies to evaluate sensor behavior, and use additional data sources to perform root-cause analysis when issues are observed. Build, maintain, and improve reproducible analysis pipelines to support scalable processing of clinical data. Investigate data quality issues, performance variability, and potential sensor limitations, and clearly communicate findings to clinical, R&D, and cross-functional teams. Act as a central analytical reference for clinical sensor performance, ensuring that results are interpreted consistently and rigorously across studies. Help establish and evolve methodologies and best practices for clinical data analysis as the company's clinical programs expand. Support long-term product and research decisions by translating complex clinical data into high-level performance trends and risks. What We're Looking For Degree (MS) in Data Science, Biomedical Engineering, Statistics, or a related quantitative field. At least 4 years of industry experience working with complex datasets, in an R&D environment. Strong ability to analyse and interpret complex clinical and sensor data, with a focus on time-series data. Solid grounding in statistical analysis and modeling, including understanding assumptions and limitations of different approaches. Strong understanding of signal processing fundamentals Proficiency in Python for data analysis, including writing clear and maintainable code for time-series processing and statistical analysis Experience querying and working with relational and non-relational databases to support analysis and reporting Strong knowledge of SQL for data querying, manipulation, and aggregation across large datasets Familiarity with version control systems (e.g., Git) and collaborative development workflows. Experience using data visualisation tools (e.g., Power BI or similar) to communicate insights and performance trends effectively. Strong interest in biomedical and physiological data, with the motivation to understand sensor behavior and underlying mechanisms. Comfortable working in a cross-functional and fast-paced environment, collaborating with clinical, R&D, and other teams. Ability to clearly communicate analytical results, limitations, and trade-offs to both technical and non-technical stakeholders. Proactive mindset, with a sense of ownership over analyses and outcomes Bonus Points For Experience in biotech companies Previous experience with CGM sensor data or physiological signals Experience in a start-up or scale-up environment Why Sava? This is a high-ownership, high-responsibility role in a company that's building something complex, meaningful, and fast. The expectations are high, the learning curve is steep, and the work is often messy - but the impact is real. We don't have room for egos or passengers. What we do have is a team of thoughtful, driven, and mission-aligned people who are committed to building something better-and doing it with urgency and integrity.

Compliance Lead London - Hybrid £75,000 - £80,000 Why this role exists Onsi operates in a highly regulated environment where trust, security, and regulatory integrity are foundational to our growth. As we scale our enterprise partnerships and insurance operations across markets, maintaining a robust, scalable compliance and risk framework is critical-not just to meet regulatory expectations, but to enable the business to move with confidence. This role exists to own enterprise risk, compliance, and legal governance across the business; ensuring we remain compliant, audit-ready, and resilient as we grow across markets. Why this role matters As Compliance Lead, you will be a senior steward of Onsi's regulatory posture. You'll provide governance, oversight, and assurance-ensuring that compliance, security and legal-related requirements are consistently met across the organisation. Reporting to the COO, you will partner closely with Engineering, Product (financial and digital), Operations, Information Security, and leadership teams while maintaining independent oversight and challenge. Your focus is not day to day delivery, but ensuring that what Onsi builds, sells, and operates stands up to regulatory scrutiny and best practice-particularly across financial service regulation, data protection, cybersecurity and operational risk. Why Onsi, why now With strategic backing from Zurich Insurance and investors behind Deliveroo, Zoopla, and Delivery Hero, Onsi is entering its next phase of growth. As we scale, we're intentionally building small, high-impact teams that own real problems end to end. Reporting line & team Reports to: COO Line management: 1 direct report (Compliance Specialist) Operating model: You set strategy, priorities, governance and assurance; your Compliance Specialist runs day to day programme execution (e.g., control testing coordination, evidence collection, documentation maintenance, audit preparation support), working cross functionally with Product, Engineering, Ops and InfoSec. Key Responsibilities Enterprise Risk and Compliance Framework Own and evolve a group wide compliance and risk framework that supports regulatory compliance, operational resilience, and scale. Define risk appetite/thresholds (where appropriate), maintain the enterprise risk register, and ensure clear escalation and decision making pathways. Regulatory Engagement & Horizon Scanning (FCA, AFM, DFSA) Act as Onsi's primary compliance interface with regulators (e.g., UK FCA, Dutch AFM and Danish FSA), as appropriate to our operating model and permissions. Lead horizon scanning, regulatory change management, and early response to new or evolving obligations- translating requirements into practical controls and delivery expectations. Policy, Controls & Governance Oversight Ensure clear, practical compliance, legal, and security policies are in place, understood, and operating effectively across the business. Establish a governance cadence (forums, reporting, attestations) that provides leadership with clear visibility of compliance posture and issues. Audit, Assurance & Due Diligence (Carriers / Lloyd's / Enterprise / Regulatory) Own readiness for audits and reviews by insurance carriers and Lloyd's, and support other assurance activity (enterprise security reviews, regulatory reviews, customer due diligence). Set the standard for documentation quality and evidence expectations; ensure controls are demonstrably operating and issues are remediated with pace and rigour. Oversee third party and partner risk governance from a compliance, cyber, and legal risk perspective (including outsourced service considerations). Insurance Operations Governance Oversee compliance standards, governance protocols, and regulatory obligations relating to insurance operations and partners. Ensure partner expectations and delegated requirements (where applicable) are met and evidenced. Delivery Compliance & KYC Oversight Provide oversight of KYC, onboarding, and delivery side compliance requirements, ensuring proportionate controls without slowing execution. Ensure ownership is clear across teams and that compliance requirements are embedded early in delivery, not bolted on at the end. GDPR & Data Protection Governance Own oversight of GDPR compliance, ensuring appropriate governance around privacy by design, DPIAs/assessments where required, incident readiness, and third party processing risk. Partner with Product, Engineering, and InfoSec to ensure privacy and security controls remain effective and auditable. ISO 27001 Oversight & Certification Maintenance Provide senior ownership of ISO 27001 certification maintenance and audit readiness, ensuring governance, internal assurance, management review inputs, and corrective actions are operating effectively. Work closely with InfoSec and Engineering while maintaining independence of oversight and assurance. Team Leadership & Capability Building Line manage and develop the Compliance Specialist, setting priorities, coaching on execution, and ensuring high quality programme outputs. Build scalable ways of working-tooling, templates, playbooks, and reporting-that reduce friction and improve consistency over time. Compliance Training & Culture Set direction for compliance training and promote a practical, values led compliance culture across Onsi. Enable teams to understand requirements and make good decisions without creating bottlenecks. The successful candidate is expected to follow all Onsi security policies and procedures. What you bring A recognised professional qualification in compliance, data protection, risk, or security governance (or equivalent senior experience delivering these outcomes in practice). Senior experience in compliance, risk, and/or legal governance within regulated environments (financial services, insurance, fintech, or adjacent). Strong working knowledge of regulatory, legal, cybersecurity, and data protection frameworks, including UK GDPR, ISO 27001, Cyber Essentials, and operational resilience expectations. Experience designing and operating regulatory and legal risk frameworks, including horizon scanning and regulatory change management. Credible experience preparing organisations for audits, regulatory reviews, enterprise due diligence, and legal scrutiny-and engaging confidently with regulators, insurers, auditors, and external stakeholders. Experience overseeing third party and partner risk, including compliance, cyber, and legal risk assessments. Strong judgement and communication skills, with the confidence to challenge constructively and escalat when needed, while staying pragmatic and delivery oriented. Is This Role a Fit for You? This role is a great match if you thrive on ownership, embrace ambiguity as a chance to grow, and celebrate small wins while keeping the big picture in sight. Most importantly, you believe there's no I in Onsi - we always win as a team. It's probably not for you if you prefer rigid structure, narrowly defined roles, or working fully remote. We're hands on generalists who adapt quickly and learn best by collaborating in person. What will you get in return? Compensation & Financial Benefits Pension contributions (UK) with matching up to 7% Access to Onsi ODP & Marketplace: Get hands on with our own product including early wage access and savings plus exclusive offers through Onsi Marketplace. Cycle Schemes: CycleSaver subscription: save up to 47% on shared cycles (Lime, Forest, Beryl, Dott, Voi, Santander) with flexible salary sacrifice Cycle to Work scheme buy a bike or e bike via salary sacrifice and save on tax Time Off & Leave ️ 25 days annual leave + UK bank holidays (rising to 35 days with tenure) Birthday day off Up to 3 extra days for weddings or moving house ️ 1-month paid sabbatical after 5 years of service Enhanced parental leave (enhanced pay + staggered return) Family leave: fertility treatment, appointments & growing your family Growth & Learning Personal development budget: £500 per year, increasing to £1,500 after 3 years to invest in your growth (courses, books, coaching) Learning & Development Days: 12 dedicated days each year for professional growth, training, or upskilling Knowledge sharing culture: Regular Lunch & Learns, Monthly Speaker Series, cross team workshops, and company offsites to expand your perspective and keep learning ️ Health & Wellbeing ️ PT-Link Fitness App: Personalised training plans, nutrition guidance, and habit coaching at your fingertips 24/7 GP access: Virtual doctor appointments anytime, anywhere Mental health support: Counselling, resources, and wellbeing check ins to help you Culture & Perks Hybrid working: Choose flexibility - split your time between home and our London or Amsterdam or Cape Town offices Work from abroad: up to 20 days per year Social culture: Regular team lunches, coffee catch ups, after work drinks . click apply for full job details

About Us Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples,we've shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably. We are growing, and our innovative, tech enabled, digital approach to divorce, separation and coparenting continues to help thousands of couples separate in a better, more positive way. Our process frees people to focus on the emotional challenges while also reducing the cost to themselves and to society. amicable promotes a collaborative culture and is rapidly growing to meet demand and legislative change. Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering. We are proud to be part of the Octopus Group. About the Role At amicable, partnerships are a key driver of growth - helping us generate leads, reach new audiences and grow revenue. We're looking for a Head of Propositions & Partnerships to shape and lead this function as it scales. In a relatively early stage environment, you'll set the strategic direction, own the end to end partnerships strategy, and apply commercial rigour to prioritisation, testing and scaling what works. This role blends strategy, proposition development, hands on execution and people leadership. You'll identify needs, shape compelling propositions, define the full partner customer journey and work cross functionally to bring new propositions to market. You'll also build and lead a high performing team, setting clear expectations and developing capability through strong, hands on leadership and coaching. You'll drive partner acquisition and growth, identifying and securing high potential partners. This is a great opportunity to build a function from the ground up and deliver sustained, meaningful growth for amicable. This is a hybrid role based in our Holborn office, working an average of 2 days per week in the office. Key Responsibilities As Head of Propositions & Partnerships, you will: Own and drive the partnerships strategy Own the end to end partnerships strategy aligned to growth goals (lead generation and revenue). Turn strategy into clear priorities, targets and execution plans. Bring ideas, challenge assumptions and strengthen decision making with commercial logic and data. Influence and align senior stakeholders to move opportunities forward. Design and build partnership propositions Identify partner and customer needs and translate these into compelling propositions and partnership models. Define the end to end partner customer journey (what the user sees, buys and experiences). Work with Product, Operations and Marketing to scope, prioritise and deliver new propositions to market. Run tests, learn fast and focus resources Design and run structured partnership experiments (e.g. channel tests, partner propositions, pilot models), evaluate outcomes, and turn learning into action. Make clear calls on where to double down vs stop - ensuring team effort goes towards the biggest ROI opportunities. Build the business case and plan to scale proven channels. Lead, develop and coach the team Organise team priorities, manage workload, and embed a culture of pace and ownership. Coach and develop team members to drive high performance. Build simple, scalable processes so things run smoothly as we grow. Execute with pace Roll up your sleeves to move opportunities forward - unblock issues, coordinate launches and troubleshoot performance. Create and refine partnership decks, propositions and supporting materials. Drive partner acquisition Identify, engage and secure high potential partners through outreach, networking and events. Structure partnerships with strong commercial outcomes and lead negotiations into agreements. Work cross functionally to deliver outcomes Collaborate with Marketing, Sales, Product, Tech and Finance to deliver end to end partnership performance. Ensure measurement is robust (tracking and attribution, reporting and insights). About You You will demonstrate behaviours listed below and have the following skills and experience: Essential Build and drive strategy: You've built and delivered a strategy that generated clear results - such as increased leads, customer acquisition or revenue. Commercial judgement: You can size opportunities, build business cases and prioritise based on ROI - making clear calls where to focus effort. Proven people leadership: You've led and developed a team - setting direction, creating structure and coaching for high performance. Proposition builder: You've built and launched new propositions (products, packages, or customer journeys) Independent thinker who adds value: You bring ideas, challenge assumptions constructively and operate effectively without heavy direction. Test and learn mindset: You can design and run experiments, define success metrics, evaluate results and iterate fast. Comfortable with challenge and ambiguity: You can both give and receive challenge well, and you enjoy shaping priorities and building approaches where playbooks are still emerging. Hands on operator: You're happy to roll up your sleeves - moving things forward, unblocking issues, and delivering outcomes in the detail as well as at the strategic level. Moves with pace: You prioritise well, execute quickly, and keep things progressing even when obstacles appear. Commercial deal making: You confidently structure, negotiate and close partnerships with clear commercial outcomes and performance expectations. Data informed: You use metrics and insight to guide decisions, track impact and communicate clearly. Influence and communication: You can build trust and momentum with partners and internal senior stakeholders, communicating clearly at all levels. Values alignment: You're aligned with amicable's mission and values - you take ownership, act with integrity, and bring a collaborative, customer first mindset to how you work. Nice to have Experience in a scale up / high growth environment. Experience with growth focused partnerships (lead gen, referral, affiliate/channel, distribution). What We Offer Joining a mission driven, high growth company where impact, innovation, and collaboration are at the heart of everything we do Career growth - a fast moving environment with plenty of opportunities to develop Pension scheme (after 3 months of employment) Cycle to Work Scheme Electric Vehicle Scheme 28 days holiday plus bank holidays per annum Employee Assistance Programme Group Life Assurance Private Health Insurance We respect and value people's differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.

About Us Why join Housr? We are a hyper-growth tech startup on a mission to revolutionise student rental. We have gone from $0 to $10M ARR in the past 18 months and recently raised a $10M Series A to fuel growth across the UK. About the Role We're looking for an experienced Senior Operations Manager to take ownership of the day-to-day operations of our UK bills and rental products. This is a hands-on role that blends operational excellence, customer experience leadership, systems ownership, and performance analysis. You'll be responsible for ensuring our UK operations run smoothly and scale effectively - from customer service delivery and SLA performance, through to tooling adoption and the operational insight that helps us make better decisions. Key Responsibilities UK operational ownership: Manage the day-to-day operations of our bills and rental products in the UK, ensuring a smooth, reliable customer experience. Customer service leadership: Own customer service delivery across the UK. People Operations: Supported by our COO and Finance Director, you'll manage our people systems end-to-end: HRIS, onboarding, benefits, access, documentation - keeping things clean, joined up, and reliable. Process improvement: Identify bottlenecks and failure points, implement better processes, and create scalable operating procedures so we can grow without breaking. Tooling stack & adoption: Oversee our operational tooling stack and drive engagement across the company - including process design, documentation, training, and ensuring tools are used consistently. Operational reporting: Build and maintain dashboards and regular reporting cadences (weekly/monthly), ensuring teams have clarity on what's working and what needs attention. About You You've led operations within a fast-growing startup, scale-up or tech business - and you know what "good" looks like when scaling. You're comfortable owning complex day-to-day operations, firefighting when needed, and then turning those learnings into repeatable processes. You have experience in people operations across the employee lifecycle, and you care about creating a structured and rewarding environment for our staff to work in. You're highly data-driven: you can build simple reporting, spot trends, and translate metrics into clear actions. You've managed (or heavily influenced) customer service performance - and you care deeply about customer experience. You're confident owning and improving our tooling stack (e.g., customer support tools, internal systems, workflows), and driving engagement/adoption across teams. You communicate clearly, work well cross-functionally, and you're open to giving and receiving feedback. You combine strategic thinking with hands-on delivery - you're happy to roll your sleeves up when required. This role may not be right for you if: You're looking for a large team to manage - this is a hands-on position. You're unable to commit to 4 days in our office in Manchester city centre. You prefer well-defined processes and a steady pace. You're uncomfortable making decisions without having all the information. What we offer Salary - Genuinely Market Competitive (We're happy to disclose our benchmarked bandings during the interview process) Share Options - The opportunity to gain from Housr's success with our Share Options scheme (again, we're happy to discuss during the interview process) Holiday - 25 days off, plus bank holidays each year Free Gym Membership - Keep fit, with free city-centre gym membership Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we're quite competitive! Central Office Space - Located in the heart of Manchester, next to St. Peter's Square. Hybrid Work Policy - We're big advocates of in-person collaboration. We're in the office four days a week, with Thursday as a team-wide work from home day. Interview Process First Stage - Video call with our COO (45 mins) Second Stage - F2F Meeting (including presentation task) with our two senior members of the team (60-75 mins) Third Stage - Final interview with our CEO Offer - If we think it's a good fit, we'll make you an offer!