About Us At Oakland, we help businesses unlock the power of their data. Whether it's data strategy, governance, engineering, analytics, or AI, we work with our clients to turn data into real, impactful results. Our team is made up of friendly, hands-on experts who love solving problems and making a difference. We don't just advise - we roll up our sleeves and get stuck in, working alongside our clients every step of the way. Founded in 1986 out of our Leeds HQ, we work with a diverse range of clients across all sorts of industries including Utilities, Telecommunications, Media, Financial Services, Public Sector, and many more! Our projects range from multi-year data transformations to specific, shorter-term assignments, so you'll have plenty of opportunities to diversify your skillset. We meet high standards for social and environmental impact, transparency, and accountability. We believe businesses should be a force for good, so we make sure our decisions don't just benefit the bottom line but also our people, communities, and the planet. And it's not just us saying we're a great place to work we were recently named the Best Consultancy to work for in the UK through Best Companies! We're all about creating an environment where people can grow, do meaningful work, and enjoy the journey. The role In this role, you will play a key role in the commercial growth at Oakland. This role is focused on coordinating complex, larger deals, before handing over to delivery teams. You'll be the architect of this stage of our sales process, and you'll have the opportunity to shape and develop the 'Oakland Way' of managing new opportunities. Key responsibilities: Improve and manage our proposal development process and ensure sales materials stay aligned with our current offerings. Run workshops with clients to explore needs and move further along the sales pipeline Take ownership of the opportunity lifecycle from Sales Qualified Lead (SQL) through to contract win. This includes shaping deals, coordinating internal teams, managing timelines, and ensuring governance is followed. Focus on larger, more complex deals, including multi-service proposals and formal tender responses. Work closely with colleagues across the business to ensure a smooth handover from sales to delivery The person We are looking for someone with a background in data consultancy or similar, with strong commercial abilities and significant business development experience. Ideally, you'll have spent time in delivery for technical projects and have a broad understanding of modern data concepts and technologies. You'll use your technical knowledge base and commercial skills to get to the crux of our clients' problems and assist with designing and delivering relevant solutions. Ultimately, we're looking for someone who can turn new sales opportunities into sold work in a consulting environment. Hybrid working policy: We operate a hybrid working arrangement from our Head Office in Leeds, designed to balance your commitments and preferences with our client's needs. Whilst we support flexible working, we expect our team members to be in the office or with clients on a weekly basis. This balance helps us stay connected, learn from each other, and build strong relationships - both within our team and with the businesses we support. Benefits That Put You First At Oakland, we believe in taking care of our people, both inside and outside of work. Here's what you can expect when you join us: Health & Wellbeing - Enjoy Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to a range of wellbeing services to keep you feeling your best. Discretionary Bonus - Your hard work won't go unnoticed. When we do well, you'll do well. Generous Pension - We invest in your future with a 10% employer contribution, plus flexible options so you can adjust to your investment preferences. Giving Back - Support causes you care about with our Payroll Giving Scheme and Matched Charitable Giving program. Bike to Work Scheme - Save money, stay active, and enjoy tax savings on a new bike. Family-Friendly Policies - We support all paths to parenthood with: Enhanced Maternity Pay - 16 weeks full pay, 10 weeks half pay. Enhanced Paternity Pay - 2 weeks full pay, 2 weeks half pay. Adoption, Surrogacy & Shared Parental Leave. Fertility Treatment Support - Because your family matters. Time to Recharge - 25 days annual leave + bank holidays (and your allowance grows the longer you're with us!). Learning & Development - We invest in you with: Personalised development plans tailored to your goals. Full support for certifications. Access to The Oakland Academy for a suite of learning materials. An annual Personal Learning Budget to upskill in ways that matter to you. Refer & Earn - Know someone great? If they join us, you'll get a referral bonus as a thank you. Diversity, Equity, Inclusion & Belonging at Oakland At Oakland, we believe that diverse perspectives drive better outcomes - for our people, our clients, and our business. Our commitment to DEIB isn't just about policies; it's about creating a workplace where everyone feels heard, valued, and empowered to thrive. We are building a truly inclusive Oakland where you can be yourself - no matter your background, gender, age, race, ethnicity, disability, sexual orientation, or any other characteristic that makes you, you. Fair & Inclusive Hiring - Every interviewer completes recruitment and unconscious bias training, and our hiring process is skills-based and structured to ensure fairness and consistency for all candidates. Support Throughout the Interview Process - If you require any reasonable accommodations to make your interview experience more accessible, our Talent team is here to help - just let us know.
Jun 16, 2025
Full time
About Us At Oakland, we help businesses unlock the power of their data. Whether it's data strategy, governance, engineering, analytics, or AI, we work with our clients to turn data into real, impactful results. Our team is made up of friendly, hands-on experts who love solving problems and making a difference. We don't just advise - we roll up our sleeves and get stuck in, working alongside our clients every step of the way. Founded in 1986 out of our Leeds HQ, we work with a diverse range of clients across all sorts of industries including Utilities, Telecommunications, Media, Financial Services, Public Sector, and many more! Our projects range from multi-year data transformations to specific, shorter-term assignments, so you'll have plenty of opportunities to diversify your skillset. We meet high standards for social and environmental impact, transparency, and accountability. We believe businesses should be a force for good, so we make sure our decisions don't just benefit the bottom line but also our people, communities, and the planet. And it's not just us saying we're a great place to work we were recently named the Best Consultancy to work for in the UK through Best Companies! We're all about creating an environment where people can grow, do meaningful work, and enjoy the journey. The role In this role, you will play a key role in the commercial growth at Oakland. This role is focused on coordinating complex, larger deals, before handing over to delivery teams. You'll be the architect of this stage of our sales process, and you'll have the opportunity to shape and develop the 'Oakland Way' of managing new opportunities. Key responsibilities: Improve and manage our proposal development process and ensure sales materials stay aligned with our current offerings. Run workshops with clients to explore needs and move further along the sales pipeline Take ownership of the opportunity lifecycle from Sales Qualified Lead (SQL) through to contract win. This includes shaping deals, coordinating internal teams, managing timelines, and ensuring governance is followed. Focus on larger, more complex deals, including multi-service proposals and formal tender responses. Work closely with colleagues across the business to ensure a smooth handover from sales to delivery The person We are looking for someone with a background in data consultancy or similar, with strong commercial abilities and significant business development experience. Ideally, you'll have spent time in delivery for technical projects and have a broad understanding of modern data concepts and technologies. You'll use your technical knowledge base and commercial skills to get to the crux of our clients' problems and assist with designing and delivering relevant solutions. Ultimately, we're looking for someone who can turn new sales opportunities into sold work in a consulting environment. Hybrid working policy: We operate a hybrid working arrangement from our Head Office in Leeds, designed to balance your commitments and preferences with our client's needs. Whilst we support flexible working, we expect our team members to be in the office or with clients on a weekly basis. This balance helps us stay connected, learn from each other, and build strong relationships - both within our team and with the businesses we support. Benefits That Put You First At Oakland, we believe in taking care of our people, both inside and outside of work. Here's what you can expect when you join us: Health & Wellbeing - Enjoy Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to a range of wellbeing services to keep you feeling your best. Discretionary Bonus - Your hard work won't go unnoticed. When we do well, you'll do well. Generous Pension - We invest in your future with a 10% employer contribution, plus flexible options so you can adjust to your investment preferences. Giving Back - Support causes you care about with our Payroll Giving Scheme and Matched Charitable Giving program. Bike to Work Scheme - Save money, stay active, and enjoy tax savings on a new bike. Family-Friendly Policies - We support all paths to parenthood with: Enhanced Maternity Pay - 16 weeks full pay, 10 weeks half pay. Enhanced Paternity Pay - 2 weeks full pay, 2 weeks half pay. Adoption, Surrogacy & Shared Parental Leave. Fertility Treatment Support - Because your family matters. Time to Recharge - 25 days annual leave + bank holidays (and your allowance grows the longer you're with us!). Learning & Development - We invest in you with: Personalised development plans tailored to your goals. Full support for certifications. Access to The Oakland Academy for a suite of learning materials. An annual Personal Learning Budget to upskill in ways that matter to you. Refer & Earn - Know someone great? If they join us, you'll get a referral bonus as a thank you. Diversity, Equity, Inclusion & Belonging at Oakland At Oakland, we believe that diverse perspectives drive better outcomes - for our people, our clients, and our business. Our commitment to DEIB isn't just about policies; it's about creating a workplace where everyone feels heard, valued, and empowered to thrive. We are building a truly inclusive Oakland where you can be yourself - no matter your background, gender, age, race, ethnicity, disability, sexual orientation, or any other characteristic that makes you, you. Fair & Inclusive Hiring - Every interviewer completes recruitment and unconscious bias training, and our hiring process is skills-based and structured to ensure fairness and consistency for all candidates. Support Throughout the Interview Process - If you require any reasonable accommodations to make your interview experience more accessible, our Talent team is here to help - just let us know.
Full-Stack Engineer Department: Product Salary: £50,000 - £60,000 (negotiable) Private healthcare Enhanced parental and carers leave Pension contributions L&D support, gym discounts, team socials Equity: Generous EMI share options ️ Holiday: 26 days plus bank holidays Office Policy: Hybrid, must be willing to travel to face-to-face meetings as required ️ Location: London, UK The Opportunity Motion is transforming how care homes deliver person-centred care and communicate with families. Having demonstrated significant traction and impact, and with recognition from the BBC and The Times, we are now scaling across the UK. Following a successful funding round, we are building a high-impact team to shape the future of care. Whether you are building features, designing intuitive experiences, or developing strategic partnerships, you will play a key role in a startup where every line of code, partner call, or design decision contributes to meaningful outcomes. What You'll Do Build and maintain full-stack feature using React and Node.js Ship secure and maintainable code in regular releases Work closely with design, product, and users Use tools like Copilot and Cursor to increase velocity Contribute to code quality, architecture, and documentation Who We're Looking For Experienced and proficient in React and Node.js Pragmatic and outcome-oriented Collaborative and communicative Excited by mission-driven work and startup culture Meet Motion Motion is a care technology company on a mission to improve the lives of residents, families, and care teams through simple, human-centred software. Co-created with care providers, our platform improves care outcomes and provides families with greater insight and transparency into their loved ones' care. Founded by Zeezy Izenman after volunteering in care homes, Motion is backed by Innovate UK and sector-experienced angel investors. We are building tools that enhance relationships and outcomes in one of society's most important and underserved sectors.
Jun 11, 2025
Full time
Full-Stack Engineer Department: Product Salary: £50,000 - £60,000 (negotiable) Private healthcare Enhanced parental and carers leave Pension contributions L&D support, gym discounts, team socials Equity: Generous EMI share options ️ Holiday: 26 days plus bank holidays Office Policy: Hybrid, must be willing to travel to face-to-face meetings as required ️ Location: London, UK The Opportunity Motion is transforming how care homes deliver person-centred care and communicate with families. Having demonstrated significant traction and impact, and with recognition from the BBC and The Times, we are now scaling across the UK. Following a successful funding round, we are building a high-impact team to shape the future of care. Whether you are building features, designing intuitive experiences, or developing strategic partnerships, you will play a key role in a startup where every line of code, partner call, or design decision contributes to meaningful outcomes. What You'll Do Build and maintain full-stack feature using React and Node.js Ship secure and maintainable code in regular releases Work closely with design, product, and users Use tools like Copilot and Cursor to increase velocity Contribute to code quality, architecture, and documentation Who We're Looking For Experienced and proficient in React and Node.js Pragmatic and outcome-oriented Collaborative and communicative Excited by mission-driven work and startup culture Meet Motion Motion is a care technology company on a mission to improve the lives of residents, families, and care teams through simple, human-centred software. Co-created with care providers, our platform improves care outcomes and provides families with greater insight and transparency into their loved ones' care. Founded by Zeezy Izenman after volunteering in care homes, Motion is backed by Innovate UK and sector-experienced angel investors. We are building tools that enhance relationships and outcomes in one of society's most important and underserved sectors.
About WeFlex: WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt). We provide ride-hailing drivers with finance to purchase a range of different electric vehicles, from affordable MGs to luxury Mercedes and Teslas. We are growing at a very rapid pace (60% YOY, profitable for the last 2 years) and the fleet and customer base are growing with us, with just under 2,000 customers driving cars in our fleet and plans to double this over the next year. The Role: As our Fleet Maintenance Manager, you will be responsible for all mechanical repairs and maintenance activity on our fleet of rental, lease and finance vehicles. You will ensure every vehicle has an accurate and up to date service history and MOT, managing all repairs on time and in line with budget. The role will involve coordinating all servicing, MOT and mechanical repair activity on the fleet. You will be the key contact for all suppliers in our maintenance network providing authority for work and ensuring all costs are in line with agreed rates and pricing. You will be responsible for minimising vehicle downtime, reducing off-road days and helping the business deliver its high utilisation targets. You will play a key part in our evolving work direction policy to ensure our vehicles get serviced by the right supplier as well as developing our supplier network. You will be responsible for ensuring we have a robust network of affiliated suppliers to manage all fleet repairs. WeFlex is focused on delivering exceptional customer service, therefore you will also be responsible for monitoring the suppliers we work with to ensure our customers get a good service when their vehicle requires service or repair. You will have direct access to the management team at WeFlex, and will provide valuable insight into what's going on in the Servicing & Maintenance side of the business. This will include identifying and sharing data on trends e.g. particular types of vehicles where costs are escalating or advice on when to dispose of particular vehicles. Main duties and responsibilities: Fleet Maintenance Vehicle servicing - You will ensure all vehicle service and MOT schedules for the WeFlex managed fleet are being met & are logged in our fleet system. Cost control - You will take ownership of the repairs and maintenance costs lines, challenging costs and ensuring they are in line with agreed pricing. Repair network - you will manage vendor relationships and negotiate favourable repair costs. You will also have responsibility for identifying new suppliers and developing our supplier network. You will ensure all vehicle maintenance is completed in line with the company work direction policies and play a key part in shaping these policies as we grow. Breakdowns and roadside assistance - Working with our breakdown providers you will receive breakdown reports and ensure all Breakdown 'Issues' recorded in our fleet system are managed to completion. Tracking the repairs to completion and communicating with our internal customer service teams on progress, to help them deliver a high-level of customer service. You will act as the point of support and escalation for any customer issues regarding vehicle maintenance and repairs. This includes managing the relationships with OEMs and vehicle suppliers on warranty claims and repair support. Fleet project work - As required, you will act as a project member on various projects in the fleet management section of the business as we look to grow and develop our fleet management capability. People Management Leading a small team of service controllers and administrators in managing the fleet maintenance function of the business. Manage resources & allocation of tasks within the team to ensure that all fleet repairs and maintenance are completed as required. Facilitate the training and development of staff to improve knowledge of fleet repairs and maintenance. This will include working with our Customer Services Management team in ensuring their team members have the right level of knowledge to advise our customers. Monitor and communicate staff performance of the fleet maintenance team against fleet maintenance KPIs and targets. Recruit staff and manage the appraisal and review processes. The Person: You will have worked in a similar role on the past, either within a fleet management company or within a dealership aftersales role. You have excellent people skills, are highly organised and can manage the maintenance of a fast-growing fleet in a busy fast-paced environment. You will have a good understanding of all aspects of vehicle maintenance and fleet management and can demonstrate successful management of a fleet maintenance budget and cost lines. You will have enough mechanical knowledge to work through and resolve nonstandard issues that arise around ongoing fleet repairs You will have experience of building and managing supplier networks to support Experience of an electric fleet and knowledge of electric vehicles would be an advantage. What We Offer: Quarterly Bonus: Up to 10% of your annual base salary, tied to performance metrics. Employee Assistance Program: Access to confidential support for personal and professional challenges. Cycle to Work Scheme: Save on a new bike and accessories while promoting sustainable travel. Discount Clubs: Exclusive access to discounts on a wide range of products and services. Career Development: Opportunities for growth within a fast-paced, purpose-driven company. Inclusive Environment: Work in a friendly and collaborative office setting in West London.
Jun 11, 2025
Full time
About WeFlex: WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt). We provide ride-hailing drivers with finance to purchase a range of different electric vehicles, from affordable MGs to luxury Mercedes and Teslas. We are growing at a very rapid pace (60% YOY, profitable for the last 2 years) and the fleet and customer base are growing with us, with just under 2,000 customers driving cars in our fleet and plans to double this over the next year. The Role: As our Fleet Maintenance Manager, you will be responsible for all mechanical repairs and maintenance activity on our fleet of rental, lease and finance vehicles. You will ensure every vehicle has an accurate and up to date service history and MOT, managing all repairs on time and in line with budget. The role will involve coordinating all servicing, MOT and mechanical repair activity on the fleet. You will be the key contact for all suppliers in our maintenance network providing authority for work and ensuring all costs are in line with agreed rates and pricing. You will be responsible for minimising vehicle downtime, reducing off-road days and helping the business deliver its high utilisation targets. You will play a key part in our evolving work direction policy to ensure our vehicles get serviced by the right supplier as well as developing our supplier network. You will be responsible for ensuring we have a robust network of affiliated suppliers to manage all fleet repairs. WeFlex is focused on delivering exceptional customer service, therefore you will also be responsible for monitoring the suppliers we work with to ensure our customers get a good service when their vehicle requires service or repair. You will have direct access to the management team at WeFlex, and will provide valuable insight into what's going on in the Servicing & Maintenance side of the business. This will include identifying and sharing data on trends e.g. particular types of vehicles where costs are escalating or advice on when to dispose of particular vehicles. Main duties and responsibilities: Fleet Maintenance Vehicle servicing - You will ensure all vehicle service and MOT schedules for the WeFlex managed fleet are being met & are logged in our fleet system. Cost control - You will take ownership of the repairs and maintenance costs lines, challenging costs and ensuring they are in line with agreed pricing. Repair network - you will manage vendor relationships and negotiate favourable repair costs. You will also have responsibility for identifying new suppliers and developing our supplier network. You will ensure all vehicle maintenance is completed in line with the company work direction policies and play a key part in shaping these policies as we grow. Breakdowns and roadside assistance - Working with our breakdown providers you will receive breakdown reports and ensure all Breakdown 'Issues' recorded in our fleet system are managed to completion. Tracking the repairs to completion and communicating with our internal customer service teams on progress, to help them deliver a high-level of customer service. You will act as the point of support and escalation for any customer issues regarding vehicle maintenance and repairs. This includes managing the relationships with OEMs and vehicle suppliers on warranty claims and repair support. Fleet project work - As required, you will act as a project member on various projects in the fleet management section of the business as we look to grow and develop our fleet management capability. People Management Leading a small team of service controllers and administrators in managing the fleet maintenance function of the business. Manage resources & allocation of tasks within the team to ensure that all fleet repairs and maintenance are completed as required. Facilitate the training and development of staff to improve knowledge of fleet repairs and maintenance. This will include working with our Customer Services Management team in ensuring their team members have the right level of knowledge to advise our customers. Monitor and communicate staff performance of the fleet maintenance team against fleet maintenance KPIs and targets. Recruit staff and manage the appraisal and review processes. The Person: You will have worked in a similar role on the past, either within a fleet management company or within a dealership aftersales role. You have excellent people skills, are highly organised and can manage the maintenance of a fast-growing fleet in a busy fast-paced environment. You will have a good understanding of all aspects of vehicle maintenance and fleet management and can demonstrate successful management of a fleet maintenance budget and cost lines. You will have enough mechanical knowledge to work through and resolve nonstandard issues that arise around ongoing fleet repairs You will have experience of building and managing supplier networks to support Experience of an electric fleet and knowledge of electric vehicles would be an advantage. What We Offer: Quarterly Bonus: Up to 10% of your annual base salary, tied to performance metrics. Employee Assistance Program: Access to confidential support for personal and professional challenges. Cycle to Work Scheme: Save on a new bike and accessories while promoting sustainable travel. Discount Clubs: Exclusive access to discounts on a wide range of products and services. Career Development: Opportunities for growth within a fast-paced, purpose-driven company. Inclusive Environment: Work in a friendly and collaborative office setting in West London.
️ Title: Customer Success Manager Department: Found, Commercial. Reporting to the Head of Commercial, Found Salary: £38,000 - £50,000 (depending on experience and seniority) Benefits & Culture: See here Equity: A very generous EMI share offering Holiday: 26 days + bank holidays Mission: Elevate later life for everybody and build the care sector of the future Office Policy: Hybrid with a minimum of 2 core office days per week Office Location: London Bridge, London, UK The Opportunity: Team Found is looking for a Customer Success Manager to lead and nurture relationships with a growing portfolio of clients. Found is Lottie's CRM platform, designed to help clients manage, prioritise, and forecast their occupancy and enquiries. This is an awesome opportunity for anyone who loves building strong client relationships, driving strategic initiatives, and continuously improving the customer experience. You'll have a huge amount of autonomy to drive client retention and seamless onboarding, while also guiding the Customer Success Executive team. You'll also receive support from every corner, with direct access to sales, product, engineering, the Founders, and the wider Customer Success team. What does this role involve? Develop and implement strategies for client retention, upsell, and cross-sell opportunities. Lead conversations around contract renewals, pricing, and upgrading packages. Arrange and host onboarding kick-off meetings, proactively creating comprehensive onboarding plans for clients. Become an expert on all things Found, providing comprehensive online training. Support our clients via phone and email, ensuring their needs are met. Share feedback and insights from customers with the Product team to support their decision-making and prioritisation of development activities. Support clients with bugs/issues, owning them through to resolution. Analyse customer data and identify trends to proactively address potential issues and inform product development. What problems will you be solving? Driving client retention and growth by proactively addressing needs and maximising upsell/cross-sell opportunities. Ensuring seamless client onboarding for a successful start with the Found platform. Championing the voice of the customer internally to drive product improvements and enhance the overall experience. Resolving client issues and bugs efficiently to maintain satisfaction and minimise disruption. Guiding clients to maximise their use of Found's features for effective occupancy and enquiry management, informed by data analysis. Amongst many others! We think you'll be a great fit if Proven experience in a customer success or account management role, ideally within a SaaS environment, with a track record of successfully managing client relationships. Experience onboarding new clients and setting them up for long-term success. Excellent communication and client management skills. Strong organisational and leadership skills. Great collaboration skills, as you'll be working with various departments, from Product and Tech to Business Development and Marketing. A self-starter mindset, proactive in getting things done with a high level of attention to detail. This role isn't for you if You're not passionate about elevating later life for everybody - our mission is at the heart of everything we do. You prefer a highly structured environment with pre-defined solutions; we thrive on autonomy and proactive problem-solving. You're not comfortable being the primary point of contact for clients and owning their success from onboarding through to renewals. You're not excited about using data to drive insights and proactively improve the customer experience. You don't enjoy collaborating closely with various teams like Product, Sales, and Engineering to advocate for customer needs. Lottie's Interview Process Screening interview led by Lottie's Talent Acquisition Lead First round interview led by Hiring Manager Technical assessment interview with the Hiring Manager and one member of Found's Commercial team Final interview with Will Donnelly (Lottie's Co-Founder & CEO) Candidate Experience: The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Your profile will be reviewed by a human, not using AI. Meet Lottie Founded in London in July 2021, Lottie is a fast growth HealthTech start-up aiming to build the world's first SaaS enabled marketplace for care and with a goal of allowing families to seamlessly book care online in a similar manner to reserving a holiday stay via Airbnb or Expedia. Since launching in July 2021, Lottie has supported millions of care seekers find the right care for loved ones and has raised over £25m from leading venture capital funds including Accel, General Catalyst and Kindred, as well as from well known technology entrepreneurs including Mike Hudack (ex-CPTO of Deliveroo & Monzo) and Tom Blomfield (ex-CEO of Monzo Bank). More recently, Lottie was the acclaimed winner of LinkedIn and Startup.co.uk Top Startup awards. As of today, Lottie offers three core products and services, including: Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services. Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances. Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. Why Lottie? Career Opportunity - A career-defining opportunity to lead and shape the future of our flagship marketplace and tackle complex challenges across the stack! Early Hire Benefits - Be an early hire at one of the UK's fastest growing startups and benefit from fast career progression, as well as a generous stock options package. Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology. Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst. Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life. People - Join a kind, talented and mission driven team that loves coming to work every day. Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor. Award Winning - Acclaimed winner of LinkedIn's 2024 "Top Startups" and named "the UK's number one startup for 2025" in Startup.co.uk 100 Index . We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Jun 11, 2025
Full time
️ Title: Customer Success Manager Department: Found, Commercial. Reporting to the Head of Commercial, Found Salary: £38,000 - £50,000 (depending on experience and seniority) Benefits & Culture: See here Equity: A very generous EMI share offering Holiday: 26 days + bank holidays Mission: Elevate later life for everybody and build the care sector of the future Office Policy: Hybrid with a minimum of 2 core office days per week Office Location: London Bridge, London, UK The Opportunity: Team Found is looking for a Customer Success Manager to lead and nurture relationships with a growing portfolio of clients. Found is Lottie's CRM platform, designed to help clients manage, prioritise, and forecast their occupancy and enquiries. This is an awesome opportunity for anyone who loves building strong client relationships, driving strategic initiatives, and continuously improving the customer experience. You'll have a huge amount of autonomy to drive client retention and seamless onboarding, while also guiding the Customer Success Executive team. You'll also receive support from every corner, with direct access to sales, product, engineering, the Founders, and the wider Customer Success team. What does this role involve? Develop and implement strategies for client retention, upsell, and cross-sell opportunities. Lead conversations around contract renewals, pricing, and upgrading packages. Arrange and host onboarding kick-off meetings, proactively creating comprehensive onboarding plans for clients. Become an expert on all things Found, providing comprehensive online training. Support our clients via phone and email, ensuring their needs are met. Share feedback and insights from customers with the Product team to support their decision-making and prioritisation of development activities. Support clients with bugs/issues, owning them through to resolution. Analyse customer data and identify trends to proactively address potential issues and inform product development. What problems will you be solving? Driving client retention and growth by proactively addressing needs and maximising upsell/cross-sell opportunities. Ensuring seamless client onboarding for a successful start with the Found platform. Championing the voice of the customer internally to drive product improvements and enhance the overall experience. Resolving client issues and bugs efficiently to maintain satisfaction and minimise disruption. Guiding clients to maximise their use of Found's features for effective occupancy and enquiry management, informed by data analysis. Amongst many others! We think you'll be a great fit if Proven experience in a customer success or account management role, ideally within a SaaS environment, with a track record of successfully managing client relationships. Experience onboarding new clients and setting them up for long-term success. Excellent communication and client management skills. Strong organisational and leadership skills. Great collaboration skills, as you'll be working with various departments, from Product and Tech to Business Development and Marketing. A self-starter mindset, proactive in getting things done with a high level of attention to detail. This role isn't for you if You're not passionate about elevating later life for everybody - our mission is at the heart of everything we do. You prefer a highly structured environment with pre-defined solutions; we thrive on autonomy and proactive problem-solving. You're not comfortable being the primary point of contact for clients and owning their success from onboarding through to renewals. You're not excited about using data to drive insights and proactively improve the customer experience. You don't enjoy collaborating closely with various teams like Product, Sales, and Engineering to advocate for customer needs. Lottie's Interview Process Screening interview led by Lottie's Talent Acquisition Lead First round interview led by Hiring Manager Technical assessment interview with the Hiring Manager and one member of Found's Commercial team Final interview with Will Donnelly (Lottie's Co-Founder & CEO) Candidate Experience: The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Your profile will be reviewed by a human, not using AI. Meet Lottie Founded in London in July 2021, Lottie is a fast growth HealthTech start-up aiming to build the world's first SaaS enabled marketplace for care and with a goal of allowing families to seamlessly book care online in a similar manner to reserving a holiday stay via Airbnb or Expedia. Since launching in July 2021, Lottie has supported millions of care seekers find the right care for loved ones and has raised over £25m from leading venture capital funds including Accel, General Catalyst and Kindred, as well as from well known technology entrepreneurs including Mike Hudack (ex-CPTO of Deliveroo & Monzo) and Tom Blomfield (ex-CEO of Monzo Bank). More recently, Lottie was the acclaimed winner of LinkedIn and Startup.co.uk Top Startup awards. As of today, Lottie offers three core products and services, including: Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services. Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances. Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. Why Lottie? Career Opportunity - A career-defining opportunity to lead and shape the future of our flagship marketplace and tackle complex challenges across the stack! Early Hire Benefits - Be an early hire at one of the UK's fastest growing startups and benefit from fast career progression, as well as a generous stock options package. Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology. Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst. Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life. People - Join a kind, talented and mission driven team that loves coming to work every day. Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor. Award Winning - Acclaimed winner of LinkedIn's 2024 "Top Startups" and named "the UK's number one startup for 2025" in Startup.co.uk 100 Index . We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people. Today, we have over ten million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Purpose of the Role : In this role you will work with Yoti's small to medium business (SMB) clients and assist senior team members with enterprise accounts. You'll gain hands-on experience with our Yoti products and APIs, to drive product adoption and lead a positive customer experience. This position sits in our Customer Success team; part of the wider Client Services team working closely with our Sales, Product, BI and Operations departments. Principal Responsibilities : Act as the primary point of contact for clients through the sales cycle, and own their onboarding experience, implementation, training, adoption, retention, and satisfaction. Establish relationships as a trusted and strategic advisor to help ensure the continued value of Yoti's products and services, and minimise churn. Maintain a detailed understanding of products and services to provide responsive, technically informed support to customer enquiries. Monitor customer usage and performance metrics, spotting trends and raising issues or opportunities for optimisation. Ensure a smooth customer journey by collaborating closely with Sales, Solutions, Business Intelligence, Product and Marketing. Address escalated customer issues to senior members of the team with a sense of urgency and mediate between clients and Yoti product team. Support senior Customer Success Managers on enterprise accounts by assisting with reporting and investigations. Knowledge, Skills, Qualifications and Experience : A Technical curious individual, data-literate and passionate about building strong client relationships. Strong communication skills and a customer-facing mindset with the ability to create presentations and basic project skills. Proactive mindset with the initiative to investigate issues independently, seek solutions and escalate appropriately when needed. Resourceful and curious individual who is comfortable digging into documentation, exploring services and asking the right questions to move work forward. Comfort working with API documentation and reading basic code snippets (e.g. JSON, JavaScript). Basic experience with data analysis tools Looker and Salesforce; familiarity with dashboards and reports. An interest in identity, privacy and digital trust. Ability to manage multiple client relationships and prioritise effectively. Willingness to work with all client types, including the adult industry. Interview Process Stage 1 - Screening callour Global Talent Acquisition Manager Stage 2 - Interview with our Head of Customer Success What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid Selfie Days - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks andexperiences. Pre-employment checks If your application is successful please be aware that as part of our pre-employment checks: We will check your details against fraud prevention databases We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e-mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice .
Jun 08, 2025
Full time
Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people. Today, we have over ten million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Purpose of the Role : In this role you will work with Yoti's small to medium business (SMB) clients and assist senior team members with enterprise accounts. You'll gain hands-on experience with our Yoti products and APIs, to drive product adoption and lead a positive customer experience. This position sits in our Customer Success team; part of the wider Client Services team working closely with our Sales, Product, BI and Operations departments. Principal Responsibilities : Act as the primary point of contact for clients through the sales cycle, and own their onboarding experience, implementation, training, adoption, retention, and satisfaction. Establish relationships as a trusted and strategic advisor to help ensure the continued value of Yoti's products and services, and minimise churn. Maintain a detailed understanding of products and services to provide responsive, technically informed support to customer enquiries. Monitor customer usage and performance metrics, spotting trends and raising issues or opportunities for optimisation. Ensure a smooth customer journey by collaborating closely with Sales, Solutions, Business Intelligence, Product and Marketing. Address escalated customer issues to senior members of the team with a sense of urgency and mediate between clients and Yoti product team. Support senior Customer Success Managers on enterprise accounts by assisting with reporting and investigations. Knowledge, Skills, Qualifications and Experience : A Technical curious individual, data-literate and passionate about building strong client relationships. Strong communication skills and a customer-facing mindset with the ability to create presentations and basic project skills. Proactive mindset with the initiative to investigate issues independently, seek solutions and escalate appropriately when needed. Resourceful and curious individual who is comfortable digging into documentation, exploring services and asking the right questions to move work forward. Comfort working with API documentation and reading basic code snippets (e.g. JSON, JavaScript). Basic experience with data analysis tools Looker and Salesforce; familiarity with dashboards and reports. An interest in identity, privacy and digital trust. Ability to manage multiple client relationships and prioritise effectively. Willingness to work with all client types, including the adult industry. Interview Process Stage 1 - Screening callour Global Talent Acquisition Manager Stage 2 - Interview with our Head of Customer Success What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid Selfie Days - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks andexperiences. Pre-employment checks If your application is successful please be aware that as part of our pre-employment checks: We will check your details against fraud prevention databases We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e-mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice .
Senior Software Engineer (Python/Microservices/Knowledge Graphs) (Salary: £55,000 - 70,000. Hybrid working, London office) Are you passionate about building great solutions that make a big impact on everyday lives? Want to contribute significantly to the company's success? If you want to join a small and profitable business operating at the cutting edge of technology, whilst learning every day, read on About the Role As a Senior Software Engineer in the team; you will work on building the platform that enables the automation of an industry. The core services allow our solutions to communicate with third-party APIs in a reliable and scalable manner. You're an expert with Python and backend frameworks, SOA and microservices. You have been developing scalable software products for several years and have a passion for your craft, writing great code. You should love shipping to customers. Nothing we build matters if it isn't solving problems for our customers and you love learning. Engineering is ever-changing. You enjoy exploring areas that you might not have experience with yet. You will be keen on developing clean and maintainable code and mentoring other developers in achieving the same. Most of all you will enjoy working with a great team and be passionate about the work you do. Responsibilities Our Software Engineers work across the technical stack, designing and implementing the infrastructure and skills that make our solutions indispensable to our clients. Tasks include: System Architecture: Design scalable, secure architectures (microservices, event-driven, etc) Python Development: Lead Python projects, ensuring high performance and scalability Public API Development: Design secure, scalable public APIs Large-Scale Data Handling: Build systems to manage and process large data volumes efficiently Simplification & Optimization: Identify and simplify over-engineered solutions Generative AI & ML: Integrate Gen AI solutions and explore machine learning for business applications AWS Cloud Expertise: Architect and deploy systems using AWS services (Lambda, API Gateway, S3, etc) Security Mindset: Implement security best practices across development processes CI/CD & Automation: Set up CI/CD pipelines and automated testing to accelerate delivery Collaboration: Work with cross-functional teams to align on goals and deliver results Requirements We are looking for someone who is passionate about technology and enjoys learning and applying the latest developments. Must-have experience Extensive Python experience designing and building systems that process large volumes of data efficiently Broad architecture exposure including microservices, event-driven and monolithic environments Experience working with Knowledge Graphs Experience developing software at all stages of the development lifecycle Hands-on experience with AWS cloud services including serverless, EC2, RDS, and more Strong SQL skills for database design and query optimization Experience with API development and a focus on performance and security Nice to have experience Leadership experience guiding a team, reviewing code, and ensuring simple, effective solutions Experience with Generative AI and an interest in Machine Learning Know how to develop CI/CD pipelines and understand common CD strategies such as dark launches and feature toggling Experience with vector databases (e.g., Pinecone, FAISS) and graph databases (e.g., Neo4j) Have experience undertaking TDD as a design just as much as a development tool About the Team Our team is a multi-disciplinary team of experts with everyone contributing their area of specialism; from infrastructure to knowledge graphs, Real Estate Operations to dialogue design. Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new area of technology. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day. Apply now and help us shape the future of AI technology!
Feb 18, 2025
Full time
Senior Software Engineer (Python/Microservices/Knowledge Graphs) (Salary: £55,000 - 70,000. Hybrid working, London office) Are you passionate about building great solutions that make a big impact on everyday lives? Want to contribute significantly to the company's success? If you want to join a small and profitable business operating at the cutting edge of technology, whilst learning every day, read on About the Role As a Senior Software Engineer in the team; you will work on building the platform that enables the automation of an industry. The core services allow our solutions to communicate with third-party APIs in a reliable and scalable manner. You're an expert with Python and backend frameworks, SOA and microservices. You have been developing scalable software products for several years and have a passion for your craft, writing great code. You should love shipping to customers. Nothing we build matters if it isn't solving problems for our customers and you love learning. Engineering is ever-changing. You enjoy exploring areas that you might not have experience with yet. You will be keen on developing clean and maintainable code and mentoring other developers in achieving the same. Most of all you will enjoy working with a great team and be passionate about the work you do. Responsibilities Our Software Engineers work across the technical stack, designing and implementing the infrastructure and skills that make our solutions indispensable to our clients. Tasks include: System Architecture: Design scalable, secure architectures (microservices, event-driven, etc) Python Development: Lead Python projects, ensuring high performance and scalability Public API Development: Design secure, scalable public APIs Large-Scale Data Handling: Build systems to manage and process large data volumes efficiently Simplification & Optimization: Identify and simplify over-engineered solutions Generative AI & ML: Integrate Gen AI solutions and explore machine learning for business applications AWS Cloud Expertise: Architect and deploy systems using AWS services (Lambda, API Gateway, S3, etc) Security Mindset: Implement security best practices across development processes CI/CD & Automation: Set up CI/CD pipelines and automated testing to accelerate delivery Collaboration: Work with cross-functional teams to align on goals and deliver results Requirements We are looking for someone who is passionate about technology and enjoys learning and applying the latest developments. Must-have experience Extensive Python experience designing and building systems that process large volumes of data efficiently Broad architecture exposure including microservices, event-driven and monolithic environments Experience working with Knowledge Graphs Experience developing software at all stages of the development lifecycle Hands-on experience with AWS cloud services including serverless, EC2, RDS, and more Strong SQL skills for database design and query optimization Experience with API development and a focus on performance and security Nice to have experience Leadership experience guiding a team, reviewing code, and ensuring simple, effective solutions Experience with Generative AI and an interest in Machine Learning Know how to develop CI/CD pipelines and understand common CD strategies such as dark launches and feature toggling Experience with vector databases (e.g., Pinecone, FAISS) and graph databases (e.g., Neo4j) Have experience undertaking TDD as a design just as much as a development tool About the Team Our team is a multi-disciplinary team of experts with everyone contributing their area of specialism; from infrastructure to knowledge graphs, Real Estate Operations to dialogue design. Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new area of technology. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day. Apply now and help us shape the future of AI technology!
Lead Machine Learning Engineer (LLM engineering & deployment) Salary range: £70,000 - £85,000, hybrid (London 3 days a week) Are you as passionate about good software engineering as you are about LLMs? Want to make a significant impact and contribute to the company's success? Do you want to lead a team operating at the very cutting edge of AI technology, whilst remaining hands-on and delivering your own solutions? If yes, then read on About the Role As the Lead Machine Learning Engineer, you will be involved in everything to do with the development and deployment of enterprise-grade machine learning models into production. Splitting your time between supporting and leading a team of 2-3 Machine Learning Engineers whilst delivering your own production models and inputting significantly into architectural discussions. You will work closely with data engineers, analysts and software developers to breathe life into our suite of products. This is a role for an experienced technical Lead, who can combine hands-on work with team management. Responsibilities Leadership: Lead a team of 2-3 data scientists, fostering a collaborative and innovative environment. Provide technical guidance, motivation, and mentorship to team members, promoting their professional growth. Define and prioritize project goals and objectives, ensuring the team's alignment with company objectives. Delivery: Lead the development of machine learning-based applications, from ideation to deployment. Apply your expertise in Natural Language Processing (NLP) to solve complex problems and enhance AI tools. Collaborate with software engineers and data engineers to integrate machine learning models into production systems. Review performance of production models, performing evaluation and tuning Must-have requirements Extensive professional experience as a Software Engineer Commercial experience in fine-tuning foundation LLMs Some experience leading a small team of Machine Learning or Software Engineers Proven track record of delivering machine learning-based applications commercially into production (not academia or research) Engineering mindset with experience working on cloud platforms (ideally, AWS although Azure and GCP are also fine) Expertise in Python programming Preferred, non-essential requirements: Experience working with AWS Sagemaker pipelines Experience with Langchain, Retrieval Augmented Generation (RAG) or Vector Databases Benefits £70,000 - 85,000 base salary (salary assessment will be primarily based on experience) Deliveroo weekly budget AXA healthcare Unlimited holiday About the Team Our team is a multi-disciplinary team of experts with everyone contributing their own area of specialism; from infrastructure to knowledge graphs, Real Estate Operations to dialogue design. Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new technology area. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day. Apply now and help us shape the future of AI
Feb 18, 2025
Full time
Lead Machine Learning Engineer (LLM engineering & deployment) Salary range: £70,000 - £85,000, hybrid (London 3 days a week) Are you as passionate about good software engineering as you are about LLMs? Want to make a significant impact and contribute to the company's success? Do you want to lead a team operating at the very cutting edge of AI technology, whilst remaining hands-on and delivering your own solutions? If yes, then read on About the Role As the Lead Machine Learning Engineer, you will be involved in everything to do with the development and deployment of enterprise-grade machine learning models into production. Splitting your time between supporting and leading a team of 2-3 Machine Learning Engineers whilst delivering your own production models and inputting significantly into architectural discussions. You will work closely with data engineers, analysts and software developers to breathe life into our suite of products. This is a role for an experienced technical Lead, who can combine hands-on work with team management. Responsibilities Leadership: Lead a team of 2-3 data scientists, fostering a collaborative and innovative environment. Provide technical guidance, motivation, and mentorship to team members, promoting their professional growth. Define and prioritize project goals and objectives, ensuring the team's alignment with company objectives. Delivery: Lead the development of machine learning-based applications, from ideation to deployment. Apply your expertise in Natural Language Processing (NLP) to solve complex problems and enhance AI tools. Collaborate with software engineers and data engineers to integrate machine learning models into production systems. Review performance of production models, performing evaluation and tuning Must-have requirements Extensive professional experience as a Software Engineer Commercial experience in fine-tuning foundation LLMs Some experience leading a small team of Machine Learning or Software Engineers Proven track record of delivering machine learning-based applications commercially into production (not academia or research) Engineering mindset with experience working on cloud platforms (ideally, AWS although Azure and GCP are also fine) Expertise in Python programming Preferred, non-essential requirements: Experience working with AWS Sagemaker pipelines Experience with Langchain, Retrieval Augmented Generation (RAG) or Vector Databases Benefits £70,000 - 85,000 base salary (salary assessment will be primarily based on experience) Deliveroo weekly budget AXA healthcare Unlimited holiday About the Team Our team is a multi-disciplinary team of experts with everyone contributing their own area of specialism; from infrastructure to knowledge graphs, Real Estate Operations to dialogue design. Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new technology area. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day. Apply now and help us shape the future of AI
About Us Sling Money allows anyone in 140+ countries to send money to each other instantly, with just a couple of taps. You don't need to know anything about the recipient's bank account, and you don't have to worry about foreign exchange. We believe all of this should be possible at low or no cost and at the moment, Sling Money is completely free. We're building the world's first billion-user financial app, and we'd love your help. About the Role As Sling Money's first Data Scientist , you'll play a foundational role in shaping the way we understand our users, our product, and our growth. This is a rare opportunity to build the data function from the ground up at a fast-growing fintech. You'll work across product, marketing, and business teams to uncover insights, design experiments, and power the decision-making that will drive us to our next stage of growth. You'll combine deep technical expertise with strong storytelling to connect the dots between our data and our goals. From analyzing user behavior and improving the customer journey, to building the systems that measure and forecast growth, you'll own the data defining success. This role has high ownership and impact. You'll work closely with engineers, designers, marketers, and leadership to build a culture of data-driven decision-making at Sling Money. Key Responsibilities Shape Product Development: Use data to help prioritize what we build, identify opportunities to improve the user experience, and measure the impact of new features. Accelerate Growth: Partner with marketing and product teams to design and evaluate experiments, optimize acquisition channels, and identify the levers that drive organic growth, engagement, and retention. Foster a Data Culture: Help embed analytics into every part of the organization, empowering teams to make smarter decisions with data. Build & Scale Systems: Build and operate our data pipeline from Postgres to BigQuery. Define our core data models and build upon them to understand our product and user behavior as we scale. Solve Hard Problems: Analyze complex data sets using statistical methods, quantitative analysis to answer our biggest business and product questions. Tell Data-Driven Stories: Translate your insights into clear, actionable recommendations that influence product strategy, marketing investments, and business decisions. About You Experience: 8+ years of experience in data science, analytics, or a related field, ideally in a fast-paced startup or technology company. Technical Skills: Proficiency in SQL and Python. Strong statistical and experimental design expertise. Experience with tools like BigQuery, Fivetran, and DBT is desired. Collaboration: You thrive in cross-functional teams, working with engineers, marketers, designers, and leadership to drive impact together. Product & Marketing Mindset: You can connect the dots between data and product strategy, and you have experience analyzing user behavior, growth funnels, and marketing performance. Curiosity & Creativity: You're excited to tackle ambiguous problems, explore new hypotheses, and find answers in the data. Communication: You don't just analyze data-you know how to tell compelling stories and influence decisions with your insights. Growth Mentality: You're focused on learning and iterating every day. You get things wrong, but you never stop improving. Nice to have Experience in consumer fintech, payments, or social apps. Experience at a Series A startup. Ability to work from our London office two days a week. Why join us? High Impact: You'll shape the foundation of Sling Money's data function and influence the trajectory of a global fintech. Big Opportunity: We're solving a massive, global problem and we're just getting started. Collaborative Team: Work with ambitious, curious, and kind teammates who want to change how the world moves money. Growth Potential: As one of our first data hires, there's huge scope to grow your role as we scale. Compensation, Perks & Benefits Competitive salary and equity package. Free lunch in the office and flexible working arrangements. Professional development opportunities, team offsites, and events. The chance to be part of a fast-growing, mission-driven startup.
Jan 25, 2025
Full time
About Us Sling Money allows anyone in 140+ countries to send money to each other instantly, with just a couple of taps. You don't need to know anything about the recipient's bank account, and you don't have to worry about foreign exchange. We believe all of this should be possible at low or no cost and at the moment, Sling Money is completely free. We're building the world's first billion-user financial app, and we'd love your help. About the Role As Sling Money's first Data Scientist , you'll play a foundational role in shaping the way we understand our users, our product, and our growth. This is a rare opportunity to build the data function from the ground up at a fast-growing fintech. You'll work across product, marketing, and business teams to uncover insights, design experiments, and power the decision-making that will drive us to our next stage of growth. You'll combine deep technical expertise with strong storytelling to connect the dots between our data and our goals. From analyzing user behavior and improving the customer journey, to building the systems that measure and forecast growth, you'll own the data defining success. This role has high ownership and impact. You'll work closely with engineers, designers, marketers, and leadership to build a culture of data-driven decision-making at Sling Money. Key Responsibilities Shape Product Development: Use data to help prioritize what we build, identify opportunities to improve the user experience, and measure the impact of new features. Accelerate Growth: Partner with marketing and product teams to design and evaluate experiments, optimize acquisition channels, and identify the levers that drive organic growth, engagement, and retention. Foster a Data Culture: Help embed analytics into every part of the organization, empowering teams to make smarter decisions with data. Build & Scale Systems: Build and operate our data pipeline from Postgres to BigQuery. Define our core data models and build upon them to understand our product and user behavior as we scale. Solve Hard Problems: Analyze complex data sets using statistical methods, quantitative analysis to answer our biggest business and product questions. Tell Data-Driven Stories: Translate your insights into clear, actionable recommendations that influence product strategy, marketing investments, and business decisions. About You Experience: 8+ years of experience in data science, analytics, or a related field, ideally in a fast-paced startup or technology company. Technical Skills: Proficiency in SQL and Python. Strong statistical and experimental design expertise. Experience with tools like BigQuery, Fivetran, and DBT is desired. Collaboration: You thrive in cross-functional teams, working with engineers, marketers, designers, and leadership to drive impact together. Product & Marketing Mindset: You can connect the dots between data and product strategy, and you have experience analyzing user behavior, growth funnels, and marketing performance. Curiosity & Creativity: You're excited to tackle ambiguous problems, explore new hypotheses, and find answers in the data. Communication: You don't just analyze data-you know how to tell compelling stories and influence decisions with your insights. Growth Mentality: You're focused on learning and iterating every day. You get things wrong, but you never stop improving. Nice to have Experience in consumer fintech, payments, or social apps. Experience at a Series A startup. Ability to work from our London office two days a week. Why join us? High Impact: You'll shape the foundation of Sling Money's data function and influence the trajectory of a global fintech. Big Opportunity: We're solving a massive, global problem and we're just getting started. Collaborative Team: Work with ambitious, curious, and kind teammates who want to change how the world moves money. Growth Potential: As one of our first data hires, there's huge scope to grow your role as we scale. Compensation, Perks & Benefits Competitive salary and equity package. Free lunch in the office and flexible working arrangements. Professional development opportunities, team offsites, and events. The chance to be part of a fast-growing, mission-driven startup.
London - On Site Blink Payment is transforming the payments landscape. Our renowned online platform, backed by a dedicated UK-based team, is at the forefront of the payment platform revolution. At Blink Payment we provide payment technology, powered by people. Innovating, and utilising the latest technology. Our aim is to make keeping track of payments and getting paid as easy as possible for our clients. What makes us different: Personal Touch - rated 4.6 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp and phone. Platform - Our payment platform is secure and seamless, with every payment type your business will ever need. Simplicity - We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform. Our platform feels smart and savvy. Whilst helping businesses get paid quickly, easily, and securely. We provide a simple flow, facilitating multiple payment options, in-depth reporting, and customisation, all in one place. Check out our website: The Role: Blink Payment is evolving, and we're looking for a dynamic Chief Revenue Officer to join our Senior Leadership Team. This pivotal role will be instrumental in driving our ambitious growth targets and strengthening our commercial objectives. As CRO, you will lead our Sales, Marketing, Client Success, Partnerships and Sales Operations teams, developing and implementing strategic plans that align with our long-term business goals. This is a unique opportunity to play a key role in shaping the future of Blink Payment and making a lasting impact. Key Responsibilities: Take full ownership of the sales process and marketing activities, with overall responsibility for revenue forecasting and generation. Refine and execute the sales strategy to drive business growth. Oversee lead generation efforts, ensuring opportunities are effectively progressed from end to end. Lead the Client Success team, focusing on customer retention and identifying upselling opportunities within existing accounts. Develop and implement strategic marketing plans that align with Blink Payment's business objectives and target audiences. Drive the creation of engaging marketing content to support sales campaigns, PR initiatives, and digital channels. Regularly report progress to the board, ensuring accountability for delivering against revenue forecasts. Equip the sales team with the necessary training, tools, and resources to achieve their goals successfully. Key Skills/Experience: A minimum of 10 years experience in sales, ideally within the payments industry. Proven track record of establishing and driving revenue growth ideally within payments. Deep understanding of complex sales processes, including navigating multiple decision-makers and influencers to achieve successful outcomes. Experience in building and presenting sales strategies to a board of directors. Strong knowledge of both traditional and digital marketing tools and techniques, with a history of creating successful marketing strategies. Exceptional communication skills, with the ability to influence and engage stakeholders at all levels. A strategic thinker who can set and achieve realistic targets, taking full accountability for performance. Strong work ethic, professional attitude, and a highly results-driven mindset. Tenacious and resilient, with a proactive approach to overcoming challenges. A collaborative team player who thrives in a small team environment. Relationship-focused, with an attitude that fosters long-term, mutually beneficial partnerships. A hands-on, can-do approach-willing to dive into challenges while also taking a thoughtful, strategic approach when required. Our core values: Bring a positive vibe Stay switched on Be a problem solver Nothing is too much Why join Blink Payment? Come on board a fast-growing privately owned business 26 Days Annual Leave + Bank Holidays An additional day of annual leave for your Birthday Private Health Insurance (Vitality) Access to Perkbox - our flexible benefits portal Matched pension contributions up to 6% Enhanced maternity/paternity leave Frequent company social events + quarterly company off-sites Learning & Development Opportunities
Jan 25, 2025
Full time
London - On Site Blink Payment is transforming the payments landscape. Our renowned online platform, backed by a dedicated UK-based team, is at the forefront of the payment platform revolution. At Blink Payment we provide payment technology, powered by people. Innovating, and utilising the latest technology. Our aim is to make keeping track of payments and getting paid as easy as possible for our clients. What makes us different: Personal Touch - rated 4.6 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp and phone. Platform - Our payment platform is secure and seamless, with every payment type your business will ever need. Simplicity - We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform. Our platform feels smart and savvy. Whilst helping businesses get paid quickly, easily, and securely. We provide a simple flow, facilitating multiple payment options, in-depth reporting, and customisation, all in one place. Check out our website: The Role: Blink Payment is evolving, and we're looking for a dynamic Chief Revenue Officer to join our Senior Leadership Team. This pivotal role will be instrumental in driving our ambitious growth targets and strengthening our commercial objectives. As CRO, you will lead our Sales, Marketing, Client Success, Partnerships and Sales Operations teams, developing and implementing strategic plans that align with our long-term business goals. This is a unique opportunity to play a key role in shaping the future of Blink Payment and making a lasting impact. Key Responsibilities: Take full ownership of the sales process and marketing activities, with overall responsibility for revenue forecasting and generation. Refine and execute the sales strategy to drive business growth. Oversee lead generation efforts, ensuring opportunities are effectively progressed from end to end. Lead the Client Success team, focusing on customer retention and identifying upselling opportunities within existing accounts. Develop and implement strategic marketing plans that align with Blink Payment's business objectives and target audiences. Drive the creation of engaging marketing content to support sales campaigns, PR initiatives, and digital channels. Regularly report progress to the board, ensuring accountability for delivering against revenue forecasts. Equip the sales team with the necessary training, tools, and resources to achieve their goals successfully. Key Skills/Experience: A minimum of 10 years experience in sales, ideally within the payments industry. Proven track record of establishing and driving revenue growth ideally within payments. Deep understanding of complex sales processes, including navigating multiple decision-makers and influencers to achieve successful outcomes. Experience in building and presenting sales strategies to a board of directors. Strong knowledge of both traditional and digital marketing tools and techniques, with a history of creating successful marketing strategies. Exceptional communication skills, with the ability to influence and engage stakeholders at all levels. A strategic thinker who can set and achieve realistic targets, taking full accountability for performance. Strong work ethic, professional attitude, and a highly results-driven mindset. Tenacious and resilient, with a proactive approach to overcoming challenges. A collaborative team player who thrives in a small team environment. Relationship-focused, with an attitude that fosters long-term, mutually beneficial partnerships. A hands-on, can-do approach-willing to dive into challenges while also taking a thoughtful, strategic approach when required. Our core values: Bring a positive vibe Stay switched on Be a problem solver Nothing is too much Why join Blink Payment? Come on board a fast-growing privately owned business 26 Days Annual Leave + Bank Holidays An additional day of annual leave for your Birthday Private Health Insurance (Vitality) Access to Perkbox - our flexible benefits portal Matched pension contributions up to 6% Enhanced maternity/paternity leave Frequent company social events + quarterly company off-sites Learning & Development Opportunities