Job Description We're looking for a proactive Bid Writer whose responsibilities will include the full management of the bid process. This specifically covers writing the quality parts of a bid submission, ensuring high quality tender submissions that achieve contract wins across the Connells Group brands. In this role, you'll work closely with the Group Support Partner and stakeholders across the Connells Group activities, which vary, but all relate to our property services. You'll play a crucial part in in ensuring the bid processes run smoothly, engaging with the subject matter experts (SMEs) to compile compelling, detailed bids and proposals. Working Hours: Mon - Fri 9.00 - 17.30 Key roles and responsibilities of the bid writer Prepare documents for the bid kick off meeting, highlighting relevant areas, including concerns, requirements and timelines. Discussing these with stakeholders and deciding next steps. Preparing the template for each response, to include bid library content, to assist the SMEs in providing detailed input that addresses and align with client requirements. Conduct research on the potential clients to inform and target the bid responses. Ensure all bid documents comply with client specifications, industry standards, and company policies. Review, edit and proof the drafts until the response assures clear, concise, and compelling content that effectively communicates the company's value proposition, capabilities, and project experience. Manage the end-to-end bid process, including timelines, submissions, and internal reviews, ensuring all deadlines are met. Maintain and update a library of bid content, case studies, and standard responses to ensure consistency and efficiency in the bid process. Analyse feedback from clients and stakeholders to continuously improve bid quality and success rates. Build internal relationships with individuals in order to create high quality bids. Skills and experience required to be a successful Support Co-ordinator: Strong written communication, with attention to detail Proofreading and editing accuracy Interpreting client requirements, including research and information gathering Stakeholder collaboration Time management, including multitasking and organisation to ensure meeting deadlines Producing clear, structured responses Creative thinking and value articulation IT skills (e.g. Word, Excel, bid tools) and understanding use of AI in bids You'll be joining a business recognised as one of the top large companies to work for by the Sunday Times, offering not just a job, but a genuinely rewarding career. As a Bid Writer, you'll step into an exciting, fast-paced role that spans a diverse range of property disciplines, from residential sales and lettings through to land, and asset management. Working collaboratively with experts across the Group, you'll play a pivotal role in shaping compelling proposals, influencing major contract wins, and bringing together insight, creativity and strategy in a role where no two days are the same. This is an opportunity to develop your skills in a supportive, high-performing environment, combining variety, impact and progression within a business that truly values its people. Connells Group i s an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity CC00783
Jul 24, 2026
Full time
Job Description We're looking for a proactive Bid Writer whose responsibilities will include the full management of the bid process. This specifically covers writing the quality parts of a bid submission, ensuring high quality tender submissions that achieve contract wins across the Connells Group brands. In this role, you'll work closely with the Group Support Partner and stakeholders across the Connells Group activities, which vary, but all relate to our property services. You'll play a crucial part in in ensuring the bid processes run smoothly, engaging with the subject matter experts (SMEs) to compile compelling, detailed bids and proposals. Working Hours: Mon - Fri 9.00 - 17.30 Key roles and responsibilities of the bid writer Prepare documents for the bid kick off meeting, highlighting relevant areas, including concerns, requirements and timelines. Discussing these with stakeholders and deciding next steps. Preparing the template for each response, to include bid library content, to assist the SMEs in providing detailed input that addresses and align with client requirements. Conduct research on the potential clients to inform and target the bid responses. Ensure all bid documents comply with client specifications, industry standards, and company policies. Review, edit and proof the drafts until the response assures clear, concise, and compelling content that effectively communicates the company's value proposition, capabilities, and project experience. Manage the end-to-end bid process, including timelines, submissions, and internal reviews, ensuring all deadlines are met. Maintain and update a library of bid content, case studies, and standard responses to ensure consistency and efficiency in the bid process. Analyse feedback from clients and stakeholders to continuously improve bid quality and success rates. Build internal relationships with individuals in order to create high quality bids. Skills and experience required to be a successful Support Co-ordinator: Strong written communication, with attention to detail Proofreading and editing accuracy Interpreting client requirements, including research and information gathering Stakeholder collaboration Time management, including multitasking and organisation to ensure meeting deadlines Producing clear, structured responses Creative thinking and value articulation IT skills (e.g. Word, Excel, bid tools) and understanding use of AI in bids You'll be joining a business recognised as one of the top large companies to work for by the Sunday Times, offering not just a job, but a genuinely rewarding career. As a Bid Writer, you'll step into an exciting, fast-paced role that spans a diverse range of property disciplines, from residential sales and lettings through to land, and asset management. Working collaboratively with experts across the Group, you'll play a pivotal role in shaping compelling proposals, influencing major contract wins, and bringing together insight, creativity and strategy in a role where no two days are the same. This is an opportunity to develop your skills in a supportive, high-performing environment, combining variety, impact and progression within a business that truly values its people. Connells Group i s an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity CC00783
We're looking for an experienced Employee Relations & Change Lead to join our People team during an exciting period of transformation.This is a 12-18 month interim role.This is a phased role: You'll initially lead on the ER delivery of change across key programmes. From September, you'll transition into maternity cover for the Employee Relations Delivery Lead - taking ownership of ER delivery through managing the ER team, providing guidance on complex escalations, and ensuring commercially sound decisions across Employment Tribunals, Early Conciliation matters and Settlement discussions.We're driving ambitious change, with a strong focus on creating a great colleague experience while delivering effectively for the business.We're seeking someone with: Strong experience in change delivery and deep employee relations expertise. Experience in ability to operate autonomously, exercise sound commercial judgement, and make an immediate impact. A track record of strengthening ER practice and enhancing team capability would be a real advantage. Hands-on change work experience and shaping ER practice in a way that's both robust and human. If you're ready to lead with passion, challenge with purpose, and deliver with impact-we want to hear from you. About Us Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00798
May 26, 2026
Full time
We're looking for an experienced Employee Relations & Change Lead to join our People team during an exciting period of transformation.This is a 12-18 month interim role.This is a phased role: You'll initially lead on the ER delivery of change across key programmes. From September, you'll transition into maternity cover for the Employee Relations Delivery Lead - taking ownership of ER delivery through managing the ER team, providing guidance on complex escalations, and ensuring commercially sound decisions across Employment Tribunals, Early Conciliation matters and Settlement discussions.We're driving ambitious change, with a strong focus on creating a great colleague experience while delivering effectively for the business.We're seeking someone with: Strong experience in change delivery and deep employee relations expertise. Experience in ability to operate autonomously, exercise sound commercial judgement, and make an immediate impact. A track record of strengthening ER practice and enhancing team capability would be a real advantage. Hands-on change work experience and shaping ER practice in a way that's both robust and human. If you're ready to lead with passion, challenge with purpose, and deliver with impact-we want to hear from you. About Us Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00798
We're seeking an Apprentice Administrator to join our busy and established team based in our contact centre in Dunstable .This is an excellent opportunity for a bright and driven individual to carve a career with Connells Group.You will receive training to achieve your Customer Service Specialist Level 3 qualification . As an apprentice administrator you will play a crucial role in providing admin support to the wider team ensuring efficient operations within the department. Your primary responsibilities will include liaising with our extensive branch network to determine outcomes of appointments booked and provide office administration support to our team. This role requires strong organisational skills, attention to detail, and the ability to communicate effectively with both customers and internal stakeholders.What you'll do: Communicate with our branches over the phone and by email to understand the outcomes of all property valuations appointments Assist with various administrative tasks to support the efficient functioning of the wider department Ensure compliance with organisational policies, procedures, and regulations, and assist in the implementation of administrative processes to improve efficiency and effectiveness Assist with basic facilities-related duties, including supporting tasks around the building, helping to set up and maintain meeting rooms, and monitoring and replenishing office supplies as needed Why you'll love it here: Full, structured training to set you up for success Genuine opportunities for career development across Connells Group Recognition and rewards for exceptional performance - including team events, quarterly awards and paid trips for top achievers Collaborative, rewarding and fun environment Required skills, knowledge and experience: Excellent verbal and written communication skills Ability to work independently, manage time effectively, and prioritise tasks Organised and able to work in a fast-paced environment IT literate (MS Office, internet, email systems) Self-motivated, confident, and approachable Make your next move count with Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00778
May 25, 2026
Full time
We're seeking an Apprentice Administrator to join our busy and established team based in our contact centre in Dunstable .This is an excellent opportunity for a bright and driven individual to carve a career with Connells Group.You will receive training to achieve your Customer Service Specialist Level 3 qualification . As an apprentice administrator you will play a crucial role in providing admin support to the wider team ensuring efficient operations within the department. Your primary responsibilities will include liaising with our extensive branch network to determine outcomes of appointments booked and provide office administration support to our team. This role requires strong organisational skills, attention to detail, and the ability to communicate effectively with both customers and internal stakeholders.What you'll do: Communicate with our branches over the phone and by email to understand the outcomes of all property valuations appointments Assist with various administrative tasks to support the efficient functioning of the wider department Ensure compliance with organisational policies, procedures, and regulations, and assist in the implementation of administrative processes to improve efficiency and effectiveness Assist with basic facilities-related duties, including supporting tasks around the building, helping to set up and maintain meeting rooms, and monitoring and replenishing office supplies as needed Why you'll love it here: Full, structured training to set you up for success Genuine opportunities for career development across Connells Group Recognition and rewards for exceptional performance - including team events, quarterly awards and paid trips for top achievers Collaborative, rewarding and fun environment Required skills, knowledge and experience: Excellent verbal and written communication skills Ability to work independently, manage time effectively, and prioritise tasks Organised and able to work in a fast-paced environment IT literate (MS Office, internet, email systems) Self-motivated, confident, and approachable Make your next move count with Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00778
Dial Into a Better Career with Connells Group. At Connells Group, we're passionate about delivering standout customer experiences. Whether someone is taking their first step on the property ladder or moving on to their next chapter, we're here to make the journey smoother. Our Contact Centre team in Dunstable plays a vital role in creating that experience, and we're growing.If you're ready for a fresh start with a company that values people, rewards results, and supports your ambitions, this could be the perfect next step in your career. About the Role As a Customer Service Specialist, you'll be the warm, professional voice our customers hear. You'll guide potential sellers through their first steps with Connells Group, handling enquiries, understanding customer needs, and arranging valuation appointments that start their property journey with confidence.Your expertise in managing conversations, building rapport quickly, and keeping everything running smoothly will directly influence customer impressions and the success of our branch teams. What We're Looking For: We're looking for people who bring energy, professionalism, and genuine care to every conversation and who have already proved themselves in a busy customer-facing environment. At least 2 years' experience in customer service, hospitality, retail, or ideally a Contact Centre environment A track record of delivering excellent customer outcomes in fast-paced settings Confident communication skills, both written and verbal, with a friendly and professional phone manner Strong organisational skills and attention to detail A proactive approach, with the ability to multitask and prioritise effectively A drive to achieve results and contribute to a high-performing team What You'll Be Doing: Being the first point of contact for customers requesting property valuations across phone, email and online channels Creating an exceptional first impression by engaging customers, understanding their needs, and representing the Connells Group brand with confidence Efficiently booking property valuation appointments and coordinating with local branch teams Keeping detailed and accurate records of customer conversations and appointments Ensuring seamless handovers to branches so customers feel supported every step of the way Responding quickly to enquiries, resolving issues where possible, or escalating when needed Staying up to date with Connells Group services and local property insights to handle customer questions effectively What We Offer: Competitive basic salary plus uncapped commission (OTE £28,000-£32,000) Full, structured training to set you up for success Genuine opportunities for career development across Connells Group Recognition and rewards for exceptional performance - including team events, quarterly awards and paid trips for top achievers Why Connells Group? Joining Connells Group isn't just another job it's a chance to build a career with a company that invests in its people, celebrates success, and creates opportunities to grow.If you're looking to step into a role where your customer service skills are valued, your development matters, and your work makes a real difference, we'd love to hear from you. Make your next move count with Connells Group. CC00705
May 15, 2026
Full time
Dial Into a Better Career with Connells Group. At Connells Group, we're passionate about delivering standout customer experiences. Whether someone is taking their first step on the property ladder or moving on to their next chapter, we're here to make the journey smoother. Our Contact Centre team in Dunstable plays a vital role in creating that experience, and we're growing.If you're ready for a fresh start with a company that values people, rewards results, and supports your ambitions, this could be the perfect next step in your career. About the Role As a Customer Service Specialist, you'll be the warm, professional voice our customers hear. You'll guide potential sellers through their first steps with Connells Group, handling enquiries, understanding customer needs, and arranging valuation appointments that start their property journey with confidence.Your expertise in managing conversations, building rapport quickly, and keeping everything running smoothly will directly influence customer impressions and the success of our branch teams. What We're Looking For: We're looking for people who bring energy, professionalism, and genuine care to every conversation and who have already proved themselves in a busy customer-facing environment. At least 2 years' experience in customer service, hospitality, retail, or ideally a Contact Centre environment A track record of delivering excellent customer outcomes in fast-paced settings Confident communication skills, both written and verbal, with a friendly and professional phone manner Strong organisational skills and attention to detail A proactive approach, with the ability to multitask and prioritise effectively A drive to achieve results and contribute to a high-performing team What You'll Be Doing: Being the first point of contact for customers requesting property valuations across phone, email and online channels Creating an exceptional first impression by engaging customers, understanding their needs, and representing the Connells Group brand with confidence Efficiently booking property valuation appointments and coordinating with local branch teams Keeping detailed and accurate records of customer conversations and appointments Ensuring seamless handovers to branches so customers feel supported every step of the way Responding quickly to enquiries, resolving issues where possible, or escalating when needed Staying up to date with Connells Group services and local property insights to handle customer questions effectively What We Offer: Competitive basic salary plus uncapped commission (OTE £28,000-£32,000) Full, structured training to set you up for success Genuine opportunities for career development across Connells Group Recognition and rewards for exceptional performance - including team events, quarterly awards and paid trips for top achievers Why Connells Group? Joining Connells Group isn't just another job it's a chance to build a career with a company that invests in its people, celebrates success, and creates opportunities to grow.If you're looking to step into a role where your customer service skills are valued, your development matters, and your work makes a real difference, we'd love to hear from you. Make your next move count with Connells Group. CC00705
The Head of Risk, Controls & Reporting is a senior leadership role where you will have functional responsibility for key aspects of the Connells' economic crime risk management framework including Risk Assessment, Quality Assurance, Risk Appetite and MI & Reporting.This covers all relevant risk types (Sanctions; Money Laundering, Terrorist Financing & Proliferation Financing; Fraud (Internal & External); Anti-Bribery and Corruption; Facilitation of Tax Evasion; and Insider Risk), and all businesses and branches across the Connells Group.Your key responsibilities will include: Ensuring that processes are in place which meet Regulatory expectation and industry best practise and that robust processes are in place with regard to control remediation (tracking) as required ensuring that all relevant senior management receive the output of the Risk Assessment in a clear and timely manner so that they have the necessary understanding of economic crime risks as is necessary in order for them to discharge their responsibilities in an informed way With respect to Quality Assurance, ensuring that a framework of mechanisms/ processes is in place which collectively meet Regulatory expectation and industry best practise with regard to providing independent 2nd Line assurance around key 1st Line economic crime controls across Connells Group. Coordinating all relevant stakeholders within GEC, Risk & Compliance and potentially beyond, in the drafting the 'Economic Crime Risk Appetite Statements' and associated metrics for Connells Group for submission to the Group Economic Crime Director for onward presentation and approval. Responsible for gathering and maintaining all data necessary to support a comprehensive suite of Management Information metrics so that these can generated for reporting purposes and/or at any point as required outside formal report production cycles Ensuring that a framework of reporting exists that supports senior management both 1st Line, 2nd Line, Execs and Boards receiving the information they need to discharge their responsibilities from an economic crime risk oversight or management perspective. Producing 2nd Line Reports including those for the MLRO, and those that the MLRO will present at Committees and Boards as well as any other ad hoc reporting required. Organising, managing and motivating members in your team to support delivery of the aspects of the GEC Risk Management Framework within the team's mandate. We are looking for someone who has the following : Have a good understanding of financial crime Laws, Regulations, Guidance and industry standards in the UK. Previous experience at leadership-level of managing financial crime processes, procedures and people in a regulated financial institution. Excellent skills and experience with financial crime data analysis, managing and manipulating large data sets to identify trends and patterns. Excellent skills and experience producing reports, combining disparate data-sources and illustrating messages in text and graphs, tables, visuals. Be able to consider the short- and long-term impact of commercial decisions on risk across a range of stakeholders as well as look both internally and externally for different perspectives to shape and drive innovation Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00806
May 08, 2026
Full time
The Head of Risk, Controls & Reporting is a senior leadership role where you will have functional responsibility for key aspects of the Connells' economic crime risk management framework including Risk Assessment, Quality Assurance, Risk Appetite and MI & Reporting.This covers all relevant risk types (Sanctions; Money Laundering, Terrorist Financing & Proliferation Financing; Fraud (Internal & External); Anti-Bribery and Corruption; Facilitation of Tax Evasion; and Insider Risk), and all businesses and branches across the Connells Group.Your key responsibilities will include: Ensuring that processes are in place which meet Regulatory expectation and industry best practise and that robust processes are in place with regard to control remediation (tracking) as required ensuring that all relevant senior management receive the output of the Risk Assessment in a clear and timely manner so that they have the necessary understanding of economic crime risks as is necessary in order for them to discharge their responsibilities in an informed way With respect to Quality Assurance, ensuring that a framework of mechanisms/ processes is in place which collectively meet Regulatory expectation and industry best practise with regard to providing independent 2nd Line assurance around key 1st Line economic crime controls across Connells Group. Coordinating all relevant stakeholders within GEC, Risk & Compliance and potentially beyond, in the drafting the 'Economic Crime Risk Appetite Statements' and associated metrics for Connells Group for submission to the Group Economic Crime Director for onward presentation and approval. Responsible for gathering and maintaining all data necessary to support a comprehensive suite of Management Information metrics so that these can generated for reporting purposes and/or at any point as required outside formal report production cycles Ensuring that a framework of reporting exists that supports senior management both 1st Line, 2nd Line, Execs and Boards receiving the information they need to discharge their responsibilities from an economic crime risk oversight or management perspective. Producing 2nd Line Reports including those for the MLRO, and those that the MLRO will present at Committees and Boards as well as any other ad hoc reporting required. Organising, managing and motivating members in your team to support delivery of the aspects of the GEC Risk Management Framework within the team's mandate. We are looking for someone who has the following : Have a good understanding of financial crime Laws, Regulations, Guidance and industry standards in the UK. Previous experience at leadership-level of managing financial crime processes, procedures and people in a regulated financial institution. Excellent skills and experience with financial crime data analysis, managing and manipulating large data sets to identify trends and patterns. Excellent skills and experience producing reports, combining disparate data-sources and illustrating messages in text and graphs, tables, visuals. Be able to consider the short- and long-term impact of commercial decisions on risk across a range of stakeholders as well as look both internally and externally for different perspectives to shape and drive innovation Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00806
We have an exciting opportunity for a Telephone Account Manager to join our GEM Contact Centre based in Dunstable. This role plays a key part in supporting and nurturing relationships across our nationwide estate agency branch network. Focused on service, retention, and relationship management, this is an ideal opportunity for someone who enjoys owning accounts and being a trusted point of contact for multiple stakeholders. About the Role Reporting to the National Account Manager, you will manage a portfolio of approximately 100-250 estate agency branches. You will act as the primary contact for your accounts, ensuring excellent service delivery, consistent engagement, and strong working relationships with branches and head office alike. Key Responsibilities Account Management & Relationship Ownership Manage a portfolio of circa 100-250 estate agency branches across multiple regions Build and maintain strong, long-term relationships with Branch Managers, Area Managers, and Head Office stakeholders Act as the primary point of contact for account-related queries and escalations Conduct regular account reviews to ensure service levels, performance, and satisfaction Identify and manage risks to account retention, taking proactive steps to resolve issues Work closely with internal GEM teams to resolve operational or service-related matters Support the onboarding of new branches and implementation of services or products Account Performance & Insight Monitor branch engagement, activity, and performance against agreed KPIs Use data and feedback to identify opportunities to improve branch outcomes Provide clear insight and updates to the National Account Manager and wider internal teams Skills & Experience Essential Strong understanding of the estate agency sector or property-related services Excellent verbal and written communication skills, with a confident telephone manner Highly organised with strong attention to detail Ability to manage a high volume of accounts and activity effectively Comfortable working in a fast-paced contact centre environment Desirable Previous account management or relationship management experience Personal Attributes Customer-focused and solutions-oriented Able to work independently while managing priorities effectively Process-driven with a strong sense of ownership and accountability Why Join Connells Group? You will be joining one of the UK's most established and successful property services groups, working within a supportive and collaborative Contact Centre environment. This role offers the opportunity to develop a long-term career in account management while making a meaningful impact across our national branch network.Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity status.CC00771
May 08, 2026
Full time
We have an exciting opportunity for a Telephone Account Manager to join our GEM Contact Centre based in Dunstable. This role plays a key part in supporting and nurturing relationships across our nationwide estate agency branch network. Focused on service, retention, and relationship management, this is an ideal opportunity for someone who enjoys owning accounts and being a trusted point of contact for multiple stakeholders. About the Role Reporting to the National Account Manager, you will manage a portfolio of approximately 100-250 estate agency branches. You will act as the primary contact for your accounts, ensuring excellent service delivery, consistent engagement, and strong working relationships with branches and head office alike. Key Responsibilities Account Management & Relationship Ownership Manage a portfolio of circa 100-250 estate agency branches across multiple regions Build and maintain strong, long-term relationships with Branch Managers, Area Managers, and Head Office stakeholders Act as the primary point of contact for account-related queries and escalations Conduct regular account reviews to ensure service levels, performance, and satisfaction Identify and manage risks to account retention, taking proactive steps to resolve issues Work closely with internal GEM teams to resolve operational or service-related matters Support the onboarding of new branches and implementation of services or products Account Performance & Insight Monitor branch engagement, activity, and performance against agreed KPIs Use data and feedback to identify opportunities to improve branch outcomes Provide clear insight and updates to the National Account Manager and wider internal teams Skills & Experience Essential Strong understanding of the estate agency sector or property-related services Excellent verbal and written communication skills, with a confident telephone manner Highly organised with strong attention to detail Ability to manage a high volume of accounts and activity effectively Comfortable working in a fast-paced contact centre environment Desirable Previous account management or relationship management experience Personal Attributes Customer-focused and solutions-oriented Able to work independently while managing priorities effectively Process-driven with a strong sense of ownership and accountability Why Join Connells Group? You will be joining one of the UK's most established and successful property services groups, working within a supportive and collaborative Contact Centre environment. This role offers the opportunity to develop a long-term career in account management while making a meaningful impact across our national branch network.Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity status.CC00771
Open the Door to Your Next Role with Connells Group.If you're driven, confident, and thrive in a fast-paced sales environment, Connells Group has an exciting opportunity waiting for you. Join our energetic Contact Centre team in Dunstable and take your sales career to new heights with one of the UK's most recognised property services groups.At Connells Group, we're passionate about delivering standout customer experiences and our Sales Negotiators play a key role in creating those first moments that spark someone's property journey. If you love connecting with people, hitting targets, and being rewarded for your success, this is the role for you. About the Role As a Sales Negotiator, you'll be front and centre of our lead generation activity, driving new business for our national branch network. You'll confidently reach out to potential sellers, build rapport over the phone, qualify opportunities, and book high-value valuation appointments that help our branches grow.This is a dynamic, results-driven role which is perfect for someone who enjoys selling, thrives under pressure, and gets a genuine buzz from turning conversations into opportunities. What We're Looking For: At least 2 years' experience in a target-driven environment-contact centre, sales, hospitality, or retail backgrounds welcome. A confident communicator with a strong, professional telephone manner. Proven track record of meeting or exceeding sales or performance targets. Self-motivated, resilient, and energised by fast-paced, high-volume activity. Strong organisational skills and accuracy in managing customer information. A team player who enjoys contributing to shared targets and celebrating group success. Interest in the property sector - experience helpful but not essential, as full training is provided. Key Responsibilities: Proactively contact homeowners and potential sellers to discuss their property needs and introduce Connells Group services. Convert warm and researched prospect data into quality sales opportunities. Book valuation appointments for our branch teams to support their growth goals. Research local markets and use online tools to identify fresh opportunities. Deliver outstanding customer experiences that build trust and long-term relationships. Maintain accurate, detailed call notes and customer records within our systems. Collaborate closely with branch colleagues to align targets, share insight, and support performance. What We Offer: Competitive basic salary plus uncapped commission with realistic OTE of £30,000-£34,000. Full induction and ongoing sales training to help you thrive. Clear development pathways across Connells Group and the wider property sector. Recognition, rewards, and incentives-including team nights out, quarterly awards, and trips for top performers. Why Join Us? This isn't just another sales job, it's a chance to build a rewarding career with a household-name property group that invests heavily in its people. You'll be part of a lively, supportive Contact Centre where energy, ambition, and personality are celebrated. Each call you make helps shape the success of our nationwide network and your achievements will never go unnoticed.If you're ready to step into a role that's exciting, challenging, and full of potential, we'd love to hear from you.Make your next move count with Connells GroupCC00756
May 08, 2026
Full time
Open the Door to Your Next Role with Connells Group.If you're driven, confident, and thrive in a fast-paced sales environment, Connells Group has an exciting opportunity waiting for you. Join our energetic Contact Centre team in Dunstable and take your sales career to new heights with one of the UK's most recognised property services groups.At Connells Group, we're passionate about delivering standout customer experiences and our Sales Negotiators play a key role in creating those first moments that spark someone's property journey. If you love connecting with people, hitting targets, and being rewarded for your success, this is the role for you. About the Role As a Sales Negotiator, you'll be front and centre of our lead generation activity, driving new business for our national branch network. You'll confidently reach out to potential sellers, build rapport over the phone, qualify opportunities, and book high-value valuation appointments that help our branches grow.This is a dynamic, results-driven role which is perfect for someone who enjoys selling, thrives under pressure, and gets a genuine buzz from turning conversations into opportunities. What We're Looking For: At least 2 years' experience in a target-driven environment-contact centre, sales, hospitality, or retail backgrounds welcome. A confident communicator with a strong, professional telephone manner. Proven track record of meeting or exceeding sales or performance targets. Self-motivated, resilient, and energised by fast-paced, high-volume activity. Strong organisational skills and accuracy in managing customer information. A team player who enjoys contributing to shared targets and celebrating group success. Interest in the property sector - experience helpful but not essential, as full training is provided. Key Responsibilities: Proactively contact homeowners and potential sellers to discuss their property needs and introduce Connells Group services. Convert warm and researched prospect data into quality sales opportunities. Book valuation appointments for our branch teams to support their growth goals. Research local markets and use online tools to identify fresh opportunities. Deliver outstanding customer experiences that build trust and long-term relationships. Maintain accurate, detailed call notes and customer records within our systems. Collaborate closely with branch colleagues to align targets, share insight, and support performance. What We Offer: Competitive basic salary plus uncapped commission with realistic OTE of £30,000-£34,000. Full induction and ongoing sales training to help you thrive. Clear development pathways across Connells Group and the wider property sector. Recognition, rewards, and incentives-including team nights out, quarterly awards, and trips for top performers. Why Join Us? This isn't just another sales job, it's a chance to build a rewarding career with a household-name property group that invests heavily in its people. You'll be part of a lively, supportive Contact Centre where energy, ambition, and personality are celebrated. Each call you make helps shape the success of our nationwide network and your achievements will never go unnoticed.If you're ready to step into a role that's exciting, challenging, and full of potential, we'd love to hear from you.Make your next move count with Connells GroupCC00756
