Connells Group HQ

The Head of Risk, Controls & Reporting is a senior leadership role where you will have functional responsibility for key aspects of the Connells' economic crime risk management framework including Risk Assessment, Quality Assurance, Risk Appetite and MI & Reporting.This covers all relevant risk types (Sanctions; Money Laundering, Terrorist Financing & Proliferation Financing; Fraud (Internal & External); Anti-Bribery and Corruption; Facilitation of Tax Evasion; and Insider Risk), and all businesses and branches across the Connells Group.Your key responsibilities will include: Ensuring that processes are in place which meet Regulatory expectation and industry best practise and that robust processes are in place with regard to control remediation (tracking) as required ensuring that all relevant senior management receive the output of the Risk Assessment in a clear and timely manner so that they have the necessary understanding of economic crime risks as is necessary in order for them to discharge their responsibilities in an informed way With respect to Quality Assurance, ensuring that a framework of mechanisms/ processes is in place which collectively meet Regulatory expectation and industry best practise with regard to providing independent 2nd Line assurance around key 1st Line economic crime controls across Connells Group. Coordinating all relevant stakeholders within GEC, Risk & Compliance and potentially beyond, in the drafting the 'Economic Crime Risk Appetite Statements' and associated metrics for Connells Group for submission to the Group Economic Crime Director for onward presentation and approval. Responsible for gathering and maintaining all data necessary to support a comprehensive suite of Management Information metrics so that these can generated for reporting purposes and/or at any point as required outside formal report production cycles Ensuring that a framework of reporting exists that supports senior management both 1st Line, 2nd Line, Execs and Boards receiving the information they need to discharge their responsibilities from an economic crime risk oversight or management perspective. Producing 2nd Line Reports including those for the MLRO, and those that the MLRO will present at Committees and Boards as well as any other ad hoc reporting required. Organising, managing and motivating members in your team to support delivery of the aspects of the GEC Risk Management Framework within the team's mandate. We are looking for someone who has the following : Have a good understanding of financial crime Laws, Regulations, Guidance and industry standards in the UK. Previous experience at leadership-level of managing financial crime processes, procedures and people in a regulated financial institution. Excellent skills and experience with financial crime data analysis, managing and manipulating large data sets to identify trends and patterns. Excellent skills and experience producing reports, combining disparate data-sources and illustrating messages in text and graphs, tables, visuals. Be able to consider the short- and long-term impact of commercial decisions on risk across a range of stakeholders as well as look both internally and externally for different perspectives to shape and drive innovation Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00806

We have an exciting opportunity for a Telephone Account Manager to join our GEM Contact Centre based in Dunstable. This role plays a key part in supporting and nurturing relationships across our nationwide estate agency branch network. Focused on service, retention, and relationship management, this is an ideal opportunity for someone who enjoys owning accounts and being a trusted point of contact for multiple stakeholders. About the Role Reporting to the National Account Manager, you will manage a portfolio of approximately 100-250 estate agency branches. You will act as the primary contact for your accounts, ensuring excellent service delivery, consistent engagement, and strong working relationships with branches and head office alike. Key Responsibilities Account Management & Relationship Ownership Manage a portfolio of circa 100-250 estate agency branches across multiple regions Build and maintain strong, long-term relationships with Branch Managers, Area Managers, and Head Office stakeholders Act as the primary point of contact for account-related queries and escalations Conduct regular account reviews to ensure service levels, performance, and satisfaction Identify and manage risks to account retention, taking proactive steps to resolve issues Work closely with internal GEM teams to resolve operational or service-related matters Support the onboarding of new branches and implementation of services or products Account Performance & Insight Monitor branch engagement, activity, and performance against agreed KPIs Use data and feedback to identify opportunities to improve branch outcomes Provide clear insight and updates to the National Account Manager and wider internal teams Skills & Experience Essential Strong understanding of the estate agency sector or property-related services Excellent verbal and written communication skills, with a confident telephone manner Highly organised with strong attention to detail Ability to manage a high volume of accounts and activity effectively Comfortable working in a fast-paced contact centre environment Desirable Previous account management or relationship management experience Personal Attributes Customer-focused and solutions-oriented Able to work independently while managing priorities effectively Process-driven with a strong sense of ownership and accountability Why Join Connells Group? You will be joining one of the UK's most established and successful property services groups, working within a supportive and collaborative Contact Centre environment. This role offers the opportunity to develop a long-term career in account management while making a meaningful impact across our national branch network.Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity status.CC00771

Open the Door to Your Next Role with Connells Group.If you're driven, confident, and thrive in a fast-paced sales environment, Connells Group has an exciting opportunity waiting for you. Join our energetic Contact Centre team in Dunstable and take your sales career to new heights with one of the UK's most recognised property services groups.At Connells Group, we're passionate about delivering standout customer experiences and our Sales Negotiators play a key role in creating those first moments that spark someone's property journey. If you love connecting with people, hitting targets, and being rewarded for your success, this is the role for you. About the Role As a Sales Negotiator, you'll be front and centre of our lead generation activity, driving new business for our national branch network. You'll confidently reach out to potential sellers, build rapport over the phone, qualify opportunities, and book high-value valuation appointments that help our branches grow.This is a dynamic, results-driven role which is perfect for someone who enjoys selling, thrives under pressure, and gets a genuine buzz from turning conversations into opportunities. What We're Looking For: At least 2 years' experience in a target-driven environment-contact centre, sales, hospitality, or retail backgrounds welcome. A confident communicator with a strong, professional telephone manner. Proven track record of meeting or exceeding sales or performance targets. Self-motivated, resilient, and energised by fast-paced, high-volume activity. Strong organisational skills and accuracy in managing customer information. A team player who enjoys contributing to shared targets and celebrating group success. Interest in the property sector - experience helpful but not essential, as full training is provided. Key Responsibilities: Proactively contact homeowners and potential sellers to discuss their property needs and introduce Connells Group services. Convert warm and researched prospect data into quality sales opportunities. Book valuation appointments for our branch teams to support their growth goals. Research local markets and use online tools to identify fresh opportunities. Deliver outstanding customer experiences that build trust and long-term relationships. Maintain accurate, detailed call notes and customer records within our systems. Collaborate closely with branch colleagues to align targets, share insight, and support performance. What We Offer: Competitive basic salary plus uncapped commission with realistic OTE of £30,000-£34,000. Full induction and ongoing sales training to help you thrive. Clear development pathways across Connells Group and the wider property sector. Recognition, rewards, and incentives-including team nights out, quarterly awards, and trips for top performers. Why Join Us? This isn't just another sales job, it's a chance to build a rewarding career with a household-name property group that invests heavily in its people. You'll be part of a lively, supportive Contact Centre where energy, ambition, and personality are celebrated. Each call you make helps shape the success of our nationwide network and your achievements will never go unnoticed.If you're ready to step into a role that's exciting, challenging, and full of potential, we'd love to hear from you.Make your next move count with Connells GroupCC00756