CSA is required to work as part of a dynamic team in a busy office serving the whole of the European, Middle Eastern and African Market for our clients Photovoltaic and Advanced Materials. This is a very varied role as we hold our customer base as the most valuable asset of our organisation. Effective customer care accelerates our growth and customer service reps connect everyone in the company to the customer, which makes this role very important. Main responsibilities: handling customers requests, processing customer quotations and order entry into SAP; working with a high level of accuracy and attention to detail in order entry, data handling and customer communication building and maintaining customer relationships; completing administrative tasks including e-filing and running reports triaging customer inquiries; routing complex issues (trade compliance, credit/AR, technical documentation) to appropriate partners. Maintaining records and following documented procedures; Key skills: customer focus responsive to both external customers and colleagues Professional communication skills (phone/email); active listening; service mindset capable to work under pressure and deliver results reliable team player confident in IT skills - ERP (e.g., SAP) and MS Office capable to work both under close supervision and independently Advantages could be: Knowledge of SAP S4 Hana, Excel, Outlook email, MSSharepoint, MSTeams Previous experience in customer service Previous experience in logistics (eg air express / airfreight) Experience of work abroad Business based qualification Key requirements: Native speakers or graduates with professional qualifications in German. In addition will need to be fluent in spoken and written English. Additional languages would prove advantageous, eg Italian, French or Spanish. Previous experience in customer facing role, IT (data base handling, elements of statistical analysis, metrics running, etc.) or technical areas Working hours: 9am to 5pm with half-hour lunch break Hybrid working: 3 days per week office site (Tues/Wed/Thurs) Flexibility to work up to 2 days from home (Mon/Fri)
Jul 25, 2026
Seasonal
CSA is required to work as part of a dynamic team in a busy office serving the whole of the European, Middle Eastern and African Market for our clients Photovoltaic and Advanced Materials. This is a very varied role as we hold our customer base as the most valuable asset of our organisation. Effective customer care accelerates our growth and customer service reps connect everyone in the company to the customer, which makes this role very important. Main responsibilities: handling customers requests, processing customer quotations and order entry into SAP; working with a high level of accuracy and attention to detail in order entry, data handling and customer communication building and maintaining customer relationships; completing administrative tasks including e-filing and running reports triaging customer inquiries; routing complex issues (trade compliance, credit/AR, technical documentation) to appropriate partners. Maintaining records and following documented procedures; Key skills: customer focus responsive to both external customers and colleagues Professional communication skills (phone/email); active listening; service mindset capable to work under pressure and deliver results reliable team player confident in IT skills - ERP (e.g., SAP) and MS Office capable to work both under close supervision and independently Advantages could be: Knowledge of SAP S4 Hana, Excel, Outlook email, MSSharepoint, MSTeams Previous experience in customer service Previous experience in logistics (eg air express / airfreight) Experience of work abroad Business based qualification Key requirements: Native speakers or graduates with professional qualifications in German. In addition will need to be fluent in spoken and written English. Additional languages would prove advantageous, eg Italian, French or Spanish. Previous experience in customer facing role, IT (data base handling, elements of statistical analysis, metrics running, etc.) or technical areas Working hours: 9am to 5pm with half-hour lunch break Hybrid working: 3 days per week office site (Tues/Wed/Thurs) Flexibility to work up to 2 days from home (Mon/Fri)
Client Services Manager, EMEAApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R5282 Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We're proud to be the world's largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world's largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We're committed to Never Stop Driving. Ready to get in the driver's seat? Join us! As a Client Services Manager, EMEA , you will manage the Europe-based Client Liaison team ensuring a best-in-class experience for Broad Arrow clients. You will partner with the EMEA Car Specialist team, enabling seamless client engagement across Broad Arrow auctions and Private Sales and ensuring client needs are met with precision and responsiveness. Additionally, you will provide oversight and guidance for client service delivery and communications supporting the Broad Arrow Capital business. What you'll do Team Leadership & Development Champion a high-touch, concierge-level client experience across all pre-sale, onsite, and post-sale interactions Serve as a senior escalation point ensuring consistency and quality at every touchpoint Set and uphold service standards that reinforce Broad Arrow's reputation for excellence in the collector car market Lead, mentor, and develop a distributed team, driving accountability, performance, and continuous improvement Establish clear standards to ensure consistency across client services function Consignment & Auction Preparation Partner closely with Client Development to support pre-sale client outreach Oversee the preparation and quality control of consignment packages, ensuring accurate documentation, fee structures, and alignment with auction standards Oversee execution of client-facing logistics including catalog distribution, bidder credentialing, event RSVPs, and seating coordination Lead bidder registration processes for auctions, ensuring accuracy, compliance, and a seamless client experience Provide leadership and guidance to the team on client communications and expectations throughout the consignment lifecycle Auction & Onsite Execution Provide on-the-ground leadership at collector car auctions, representing Broad Arrow's client service standards and ensuring seamless execution Partner with Operations and Administration teams to coordinate onsite activities, including post-sale vehicle load-out and client logistics Post-Sale Operations & Issue Resolution Oversee post-sale invoicing, transportation coordination, and fulfillment activities, ensuring timely and accurate execution Own the resolution of complex or sensitive post-sale issues for both buyers and sellers, while coaching team members on effective problem-solving and client communication Cross-Functional Partnership Work closely with the Vice President of Sales, EMEA to ensure all client related activities are executed to the highest standard Work with the Director of Financial Services (Broad Arrow Capital) to ensure a seamless, high-quality client experience across financing and capital services This might describe you Bachelor's degree or equivalent experience Strong client service or relationship management experience in the auction or high-end hospitality industries Previous experience in managing a team Strong attention to detail and willingness to work in a deadline-driven environment Exceptional organizational skills Polished client-facing engagement and eagerness to interact directly with clients and problem-solve on their behalf Excited about working in a fast paced and innovative environment with autonomy and independence Excellent written and verbal communications skills Ability to deliver under time pressure and meet deadlines High level of integrity and work ethic Knowledge in Microsoft suite Ability to work and manage team members successfully in both office and work from home environments Positive mindset with strong orientation for teamwork and collaboration Proficiency in European languages is a plus, especially German, Dutch and Italian Other things to note This position is open to remote work in the United Kingdom. However, team members who reside near the Broad Arrow office will follow a hybrid schedule, working from the office three days per week Must be flexible to work evenings/weekends, with the ability to travel internationally for auctions as needed Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
Jul 25, 2026
Full time
Client Services Manager, EMEAApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R5282 Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We're proud to be the world's largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world's largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We're committed to Never Stop Driving. Ready to get in the driver's seat? Join us! As a Client Services Manager, EMEA , you will manage the Europe-based Client Liaison team ensuring a best-in-class experience for Broad Arrow clients. You will partner with the EMEA Car Specialist team, enabling seamless client engagement across Broad Arrow auctions and Private Sales and ensuring client needs are met with precision and responsiveness. Additionally, you will provide oversight and guidance for client service delivery and communications supporting the Broad Arrow Capital business. What you'll do Team Leadership & Development Champion a high-touch, concierge-level client experience across all pre-sale, onsite, and post-sale interactions Serve as a senior escalation point ensuring consistency and quality at every touchpoint Set and uphold service standards that reinforce Broad Arrow's reputation for excellence in the collector car market Lead, mentor, and develop a distributed team, driving accountability, performance, and continuous improvement Establish clear standards to ensure consistency across client services function Consignment & Auction Preparation Partner closely with Client Development to support pre-sale client outreach Oversee the preparation and quality control of consignment packages, ensuring accurate documentation, fee structures, and alignment with auction standards Oversee execution of client-facing logistics including catalog distribution, bidder credentialing, event RSVPs, and seating coordination Lead bidder registration processes for auctions, ensuring accuracy, compliance, and a seamless client experience Provide leadership and guidance to the team on client communications and expectations throughout the consignment lifecycle Auction & Onsite Execution Provide on-the-ground leadership at collector car auctions, representing Broad Arrow's client service standards and ensuring seamless execution Partner with Operations and Administration teams to coordinate onsite activities, including post-sale vehicle load-out and client logistics Post-Sale Operations & Issue Resolution Oversee post-sale invoicing, transportation coordination, and fulfillment activities, ensuring timely and accurate execution Own the resolution of complex or sensitive post-sale issues for both buyers and sellers, while coaching team members on effective problem-solving and client communication Cross-Functional Partnership Work closely with the Vice President of Sales, EMEA to ensure all client related activities are executed to the highest standard Work with the Director of Financial Services (Broad Arrow Capital) to ensure a seamless, high-quality client experience across financing and capital services This might describe you Bachelor's degree or equivalent experience Strong client service or relationship management experience in the auction or high-end hospitality industries Previous experience in managing a team Strong attention to detail and willingness to work in a deadline-driven environment Exceptional organizational skills Polished client-facing engagement and eagerness to interact directly with clients and problem-solve on their behalf Excited about working in a fast paced and innovative environment with autonomy and independence Excellent written and verbal communications skills Ability to deliver under time pressure and meet deadlines High level of integrity and work ethic Knowledge in Microsoft suite Ability to work and manage team members successfully in both office and work from home environments Positive mindset with strong orientation for teamwork and collaboration Proficiency in European languages is a plus, especially German, Dutch and Italian Other things to note This position is open to remote work in the United Kingdom. However, team members who reside near the Broad Arrow office will follow a hybrid schedule, working from the office three days per week Must be flexible to work evenings/weekends, with the ability to travel internationally for auctions as needed Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
Service Manager - Robin Hood Avenue Location: 39a Robin Hood Avenue, Macclesfield, Cheshire, SK11 7RU ( This is a frontline post therefore you would be required to be onsite) Working Hours: Part-time 22.5 hours over 2.5 days each week (days to be discussed at later stage) Contract Type: Permanent Salary: £35,520 - £51,060 per annum (pro rata) Please note: The salary listed reflects the full earning pote click apply for full job details
Jul 25, 2026
Full time
Service Manager - Robin Hood Avenue Location: 39a Robin Hood Avenue, Macclesfield, Cheshire, SK11 7RU ( This is a frontline post therefore you would be required to be onsite) Working Hours: Part-time 22.5 hours over 2.5 days each week (days to be discussed at later stage) Contract Type: Permanent Salary: £35,520 - £51,060 per annum (pro rata) Please note: The salary listed reflects the full earning pote click apply for full job details
The Role On behalf of our client, we are seeking an Operations Service Manager. This is the operational heart of the Operate service and reports to the Managing Director. You will own day-to-day service delivery across multiple customer accounts, ensure engineering output quality, and support the development of the engineering team click apply for full job details
Jul 25, 2026
Full time
The Role On behalf of our client, we are seeking an Operations Service Manager. This is the operational heart of the Operate service and reports to the Managing Director. You will own day-to-day service delivery across multiple customer accounts, ensure engineering output quality, and support the development of the engineering team click apply for full job details
Customer Service Coordinator Sheffield Travis Talent is delighted to be recruiting on behalf of a well-established Sheffield manufacturing business that supplies specialist products to customers across the UK and internationally. Due to continued growth, our client is looking to appoint an organised and customer-focused Commercial Sales Support Coordinator to become an integral part of their commerci click apply for full job details
Jul 25, 2026
Full time
Customer Service Coordinator Sheffield Travis Talent is delighted to be recruiting on behalf of a well-established Sheffield manufacturing business that supplies specialist products to customers across the UK and internationally. Due to continued growth, our client is looking to appoint an organised and customer-focused Commercial Sales Support Coordinator to become an integral part of their commerci click apply for full job details
ODIN RECRUITMENT GROUP LIMITED
Doncaster, Yorkshire
Service Manager A well-established engineering organisation with a strong presence in the industrial power transmission sector is seeking to appoint a ServiceManager Service Manager(UK & Ireland) Covering two major sites in Yorkshire and Cheshire but also covering Projects UK wide. This role is centred on managing and developing an extensive existing customer base, while also identifying and secu click apply for full job details
Jul 25, 2026
Full time
Service Manager A well-established engineering organisation with a strong presence in the industrial power transmission sector is seeking to appoint a ServiceManager Service Manager(UK & Ireland) Covering two major sites in Yorkshire and Cheshire but also covering Projects UK wide. This role is centred on managing and developing an extensive existing customer base, while also identifying and secu click apply for full job details
Rewards & Benefits on Offer; Remote working from day one! Monday Friday working hours, no weekends. Employee assistance programme Profit sharing Company pension Casual dress Free flu jabs Option of a flexible contract or a permanent contract Eligible employees can earn a share of the profits from the company click apply for full job details
Jul 25, 2026
Full time
Rewards & Benefits on Offer; Remote working from day one! Monday Friday working hours, no weekends. Employee assistance programme Profit sharing Company pension Casual dress Free flu jabs Option of a flexible contract or a permanent contract Eligible employees can earn a share of the profits from the company click apply for full job details
Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays 28,000- 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Jul 25, 2026
Full time
Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays 28,000- 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Link to role presentation video: Thanks for stopping by and learning more about this role at Sitemate! We'd love to hear from you. Overview We're looking for an SMB Customer Success Manager to join our London team and help drive customer activation, retention, and growth across a portfolio of customers across the built world industries. You'll be the trusted day to day partner for customers after they've signed, guiding them through onboarding, ensuring they're getting value quickly, and helping them embed Sitemate's products into real world workflows. We recently shipped our first AI Agent, Storm. The video walks through what it is and where it's heading. This role is ideal for someone early in their tech career who enjoys working with people, solving problems, and learning fast. You'll collaborate closely with Sales, Account Management, Support, and Product to remove blockers, improve customer outcomes, and share feedback that shapes what we build next. Success in this role looks like healthy accounts, strong adoption, happy customers, and clear action plans for improving usage and reducing churn risk. Employment Salary: OTE Remuneration: £55,000-65,000 (incl. Pension) About Sitemate Sitemate builds best-in-class software and AI Agents for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. Life at Sitemate At Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51. What We Offer Competitive, performance based remuneration Equity options - own a piece of what you're helping to build 20 days paid annual leave, plus sick, carer's, and compassionate leave Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support) Learning & Development - professional growth budget and transparent career plans Laptop and home office setup budget Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year Community & Connection - weekly catered lunches, global offsites, and Life Story sessions Equal Opportunity We're proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team's diversity is one of our greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive. Team Context Part of the Go-To-Market function working closely with Sales and Support High-performance, fast-paced environment with strong operational standards Collaborative culture with a focus on ownership, continuous improvement, and coaching Opportunity to contribute to process improvement and team development Day-to-Day Own a portfolio of SMB customers as their main point of contact post-sale, building strong relationships and trust. Run onboarding and activation: Set success plans, configure accounts, train users, and guide customers to their first wins quickly. Prescribe best practice workflows: Recommend how to configure Sitemate for different operational use cases across heavy industries. Drive adoption through proactive check ins, enablement, and ongoing education (calls, emails, Looms, and in app guidance where relevant). Monitor account health: Track usage signals, sentiment, and risks, then take action early to prevent churn. Identify growth opportunities (where appropriate): Look for expansion signals, additional teams/sites, and new use cases, then send them through to the Account Management team to action them. Be the internal voice of the customer: Share product feedback, recurring pain points, and what's working well to inform priorities and improvements. Stay organised: Send recap emails after every meeting, set follow up tasks in Salesforce, and book in follow ups to operate with clarity and consistency. Challenges Balancing a portfolio across the journey: Customers at different stages require prioritisation. Pace and learning curve: Expect high ownership; early months involve learning product, process, and industry context. Complex, practical environments: Customers operate in heavy industries with real constraints; you need to be pragmatic and outcome focused. Tough conversations: Address low engagement, push for action, or reset expectations professionally and confidently. Strong operating standards: Clear SOPs and ways of working. Will need to unlearn habits and lean into the engineered structure. Who This Role is For Enjoy building relationships and helping customers achieve outcomes (not just answering questions). Are organised and proactive - like planning your week, tracking follow ups, and staying ahead of risks. Have strong customer facing experience (hospitality, retail, admin, operations, support, account management, etc.) and want to move into tech. Learn quickly and bring a growth mindset: Seek feedback, apply it, and improve your approach. Are a problem solver who can diagnose what's happening, propose a solution, and guide the customer through change. Like working in a team that values clarity, accountability, and continuous improvement. Who This Role is Not For Prefer purely reactive work (e.g. only handling inbound support) rather than proactively managing a portfolio. Struggle to juggle multiple priorities or find it difficult to manage your time independently. Avoid customer calls or find it uncomfortable to lead conversations, influence stakeholders, or drive next steps. Prefer highly slow paced environments with low change and minimal process. Want a role with minimal structure - this team runs with Standard Operating Principles, clear expectations, and performance standards. Skills & Experience Must Have: Customer-facing experience (e.g. account management, support, operations, hospitality, admin, retail leadership) with evidence of building trust and handling issues calmly. Clear communication (written and verbal): Can run customer calls, summarise next steps, and write crisp follow ups. Strong prioritisation and time management. Problem solving & critical thinking: Can diagnose what's going on, propose options, and guide a customer to the best outcome. Consultative mindset: Asks good questions, understands customer goals, and recommends workflows (not just "how to" answers). Comfort with process and accountability: Follows SOPs, keeps notes/tasks up to date, and closes the loop reliably. Resilience and learning agility: Can absorb feedback, adapt quickly, and stay positive in a fast paced environment. Attention to detail: Accurate in documentation, customer comms, and internal handovers. Basic commercial awareness: Understands retention, customer value, and why adoption matters (even if you haven't owned renewals before). Nice to Have: Experience in SaaS / tech (support, onboarding, success, sales, implementation). Familiarity with customer health signals (usage, sentiment, risk) and retention habits. Experience supporting customers in construction / trades / field operations / heavy industry or similar practical environments. Exposure to renewals or expansion conversations (even informally). Comfort working with data (basic reporting, spotting trends, using dashboards). Experience collaborating cross functionally with Sales, Support, and Product. Technical aptitude: Quick to learn new software and explain workflows simply. Tools Essential Tools: Microsoft Office Suite Slack Salesforce Front Confluence Loom Video conferencing (Zoom / Teams) and calendar tools (scheduling, invites) Bonus Tools: Excel Support tools (e.g. Intercom) Call recording/coaching tools (e.g. Fathom) Analytics / reporting (e.g. Power BI / Tableau) Project/task tools (e.g. Trello / Jira) First 6 Months - Success Criteria By month 6, the person will have: Successfully onboarded and managed a portfolio of customers Built strong relationships with key stakeholders across accounts Demonstrated the ability to identify and mitigate churn risks Driven measurable improvements in customer adoption and engagement Become confident in prescribing solutions and workflows within the platform Contributed to team processes and shared learnings
Jul 25, 2026
Full time
Link to role presentation video: Thanks for stopping by and learning more about this role at Sitemate! We'd love to hear from you. Overview We're looking for an SMB Customer Success Manager to join our London team and help drive customer activation, retention, and growth across a portfolio of customers across the built world industries. You'll be the trusted day to day partner for customers after they've signed, guiding them through onboarding, ensuring they're getting value quickly, and helping them embed Sitemate's products into real world workflows. We recently shipped our first AI Agent, Storm. The video walks through what it is and where it's heading. This role is ideal for someone early in their tech career who enjoys working with people, solving problems, and learning fast. You'll collaborate closely with Sales, Account Management, Support, and Product to remove blockers, improve customer outcomes, and share feedback that shapes what we build next. Success in this role looks like healthy accounts, strong adoption, happy customers, and clear action plans for improving usage and reducing churn risk. Employment Salary: OTE Remuneration: £55,000-65,000 (incl. Pension) About Sitemate Sitemate builds best-in-class software and AI Agents for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. Life at Sitemate At Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51. What We Offer Competitive, performance based remuneration Equity options - own a piece of what you're helping to build 20 days paid annual leave, plus sick, carer's, and compassionate leave Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support) Learning & Development - professional growth budget and transparent career plans Laptop and home office setup budget Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year Community & Connection - weekly catered lunches, global offsites, and Life Story sessions Equal Opportunity We're proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team's diversity is one of our greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive. Team Context Part of the Go-To-Market function working closely with Sales and Support High-performance, fast-paced environment with strong operational standards Collaborative culture with a focus on ownership, continuous improvement, and coaching Opportunity to contribute to process improvement and team development Day-to-Day Own a portfolio of SMB customers as their main point of contact post-sale, building strong relationships and trust. Run onboarding and activation: Set success plans, configure accounts, train users, and guide customers to their first wins quickly. Prescribe best practice workflows: Recommend how to configure Sitemate for different operational use cases across heavy industries. Drive adoption through proactive check ins, enablement, and ongoing education (calls, emails, Looms, and in app guidance where relevant). Monitor account health: Track usage signals, sentiment, and risks, then take action early to prevent churn. Identify growth opportunities (where appropriate): Look for expansion signals, additional teams/sites, and new use cases, then send them through to the Account Management team to action them. Be the internal voice of the customer: Share product feedback, recurring pain points, and what's working well to inform priorities and improvements. Stay organised: Send recap emails after every meeting, set follow up tasks in Salesforce, and book in follow ups to operate with clarity and consistency. Challenges Balancing a portfolio across the journey: Customers at different stages require prioritisation. Pace and learning curve: Expect high ownership; early months involve learning product, process, and industry context. Complex, practical environments: Customers operate in heavy industries with real constraints; you need to be pragmatic and outcome focused. Tough conversations: Address low engagement, push for action, or reset expectations professionally and confidently. Strong operating standards: Clear SOPs and ways of working. Will need to unlearn habits and lean into the engineered structure. Who This Role is For Enjoy building relationships and helping customers achieve outcomes (not just answering questions). Are organised and proactive - like planning your week, tracking follow ups, and staying ahead of risks. Have strong customer facing experience (hospitality, retail, admin, operations, support, account management, etc.) and want to move into tech. Learn quickly and bring a growth mindset: Seek feedback, apply it, and improve your approach. Are a problem solver who can diagnose what's happening, propose a solution, and guide the customer through change. Like working in a team that values clarity, accountability, and continuous improvement. Who This Role is Not For Prefer purely reactive work (e.g. only handling inbound support) rather than proactively managing a portfolio. Struggle to juggle multiple priorities or find it difficult to manage your time independently. Avoid customer calls or find it uncomfortable to lead conversations, influence stakeholders, or drive next steps. Prefer highly slow paced environments with low change and minimal process. Want a role with minimal structure - this team runs with Standard Operating Principles, clear expectations, and performance standards. Skills & Experience Must Have: Customer-facing experience (e.g. account management, support, operations, hospitality, admin, retail leadership) with evidence of building trust and handling issues calmly. Clear communication (written and verbal): Can run customer calls, summarise next steps, and write crisp follow ups. Strong prioritisation and time management. Problem solving & critical thinking: Can diagnose what's going on, propose options, and guide a customer to the best outcome. Consultative mindset: Asks good questions, understands customer goals, and recommends workflows (not just "how to" answers). Comfort with process and accountability: Follows SOPs, keeps notes/tasks up to date, and closes the loop reliably. Resilience and learning agility: Can absorb feedback, adapt quickly, and stay positive in a fast paced environment. Attention to detail: Accurate in documentation, customer comms, and internal handovers. Basic commercial awareness: Understands retention, customer value, and why adoption matters (even if you haven't owned renewals before). Nice to Have: Experience in SaaS / tech (support, onboarding, success, sales, implementation). Familiarity with customer health signals (usage, sentiment, risk) and retention habits. Experience supporting customers in construction / trades / field operations / heavy industry or similar practical environments. Exposure to renewals or expansion conversations (even informally). Comfort working with data (basic reporting, spotting trends, using dashboards). Experience collaborating cross functionally with Sales, Support, and Product. Technical aptitude: Quick to learn new software and explain workflows simply. Tools Essential Tools: Microsoft Office Suite Slack Salesforce Front Confluence Loom Video conferencing (Zoom / Teams) and calendar tools (scheduling, invites) Bonus Tools: Excel Support tools (e.g. Intercom) Call recording/coaching tools (e.g. Fathom) Analytics / reporting (e.g. Power BI / Tableau) Project/task tools (e.g. Trello / Jira) First 6 Months - Success Criteria By month 6, the person will have: Successfully onboarded and managed a portfolio of customers Built strong relationships with key stakeholders across accounts Demonstrated the ability to identify and mitigate churn risks Driven measurable improvements in customer adoption and engagement Become confident in prescribing solutions and workflows within the platform Contributed to team processes and shared learnings
Customer Service Advisor Location: Cambuslang - G72 7EL Salary: 27,000 - 28,000 per annum Job Type: Full-time Temp to Permanent Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you. What you'll be doing Acting as the first point of contact for customer enquiries via phone, email and online channels. Providing accurate information and resolving customer queries efficiently. Building strong relationships with customers and ensuring an exceptional customer experience. Maintaining accurate customer records and updating internal systems. Escalating complex issues when required and seeing them through to resolution. Supporting customer onboarding and account management activities. Working closely with colleagues across the business to deliver the best possible service. Identifying ways to improve processes and enhance the customer journey. What we're looking for Previous experience in a customer service, contact centre or customer advisor role. Excellent communication and relationship-building skills. A calm, professional approach with strong problem-solving abilities. The ability to prioritise workloads in a fast-paced environment. Strong organisational skills and attention to detail. Confident using Microsoft Office and CRM/customer management systems. A positive attitude and a genuine passion for helping customers. What's in it for you? Salary of 27,000 - 28,000 per annum Temp-to-permanent opportunity with long-term career prospects. Full training and ongoing development. Generous holiday allowance. Friendly, supportive team environment. The opportunity to develop your career within a well-established organisation. If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today!
Jul 25, 2026
Full time
Customer Service Advisor Location: Cambuslang - G72 7EL Salary: 27,000 - 28,000 per annum Job Type: Full-time Temp to Permanent Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you. What you'll be doing Acting as the first point of contact for customer enquiries via phone, email and online channels. Providing accurate information and resolving customer queries efficiently. Building strong relationships with customers and ensuring an exceptional customer experience. Maintaining accurate customer records and updating internal systems. Escalating complex issues when required and seeing them through to resolution. Supporting customer onboarding and account management activities. Working closely with colleagues across the business to deliver the best possible service. Identifying ways to improve processes and enhance the customer journey. What we're looking for Previous experience in a customer service, contact centre or customer advisor role. Excellent communication and relationship-building skills. A calm, professional approach with strong problem-solving abilities. The ability to prioritise workloads in a fast-paced environment. Strong organisational skills and attention to detail. Confident using Microsoft Office and CRM/customer management systems. A positive attitude and a genuine passion for helping customers. What's in it for you? Salary of 27,000 - 28,000 per annum Temp-to-permanent opportunity with long-term career prospects. Full training and ongoing development. Generous holiday allowance. Friendly, supportive team environment. The opportunity to develop your career within a well-established organisation. If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today!
Senior Customer Success Manager, EMEA - Entrust Identity. Join our globally distributed Customer Success team to help medium to large enterprise customers achieve their business objectives and realize maximum value from Entrust Identity solutions. Key Responsibilities Serve as primary advocate for medium to large enterprise customers, ensuring successful adoption, usage, and value realization of Entrust Identity solutions. Understand customer goals, define measurable success criteria, and drive initiatives to achieve those outcomes. Conduct Quarterly Business Reviews with stakeholders at multiple levels based on account complexity. Analyze customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk. Own and act on customer health scores (e.g., Gainsight). Develop deep knowledge of the Entrust Identity platform and communicate relevant features and benefits tailored to customer needs. Proactively manage adoption challenges and implement repeatable mitigation strategies. Collaborate with internal teams (Product, Engineering, Support, Sales, and Legal) to advocate for customer needs and drive continuous improvement. Identify opportunities for expansion and partner with Account Executives to drive value based growth. What We're Looking For 5+ years in Customer Success, Sales Engineering, or Technical Account Management managing enterprise accounts with at least $500K/year in revenue. Solid technical understanding of APIs, SDKs, software integration, and databases. Proficiency with BI tools and CRM platforms such as Salesforce and Gainsight. Strong communication skills that adapt to technical and executive audiences and influence stakeholders at all levels. Independent problem solving ability and initiative for resolving complex issues. Proven customer advocacy and influence on product enhancements. Empathy, patience, adaptability, and a collaborative mindset. Fluent in English and French (additional European languages are a plus). Preferred Qualifications Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification. Experience in fintech, payments, cybersecurity, RegTech, or financial services. Travel: 10-15% across the EMEA region. Hybrid: 3 days a week in London office. EEO Statement Entrust is an Equal Employment Opportunity/Affirmative Action Employer for all qualified individuals; we also provide accommodations for applicants with disabilities. Entrust values diversity and inclusion and strives to create an inclusive workplace for all employees.
Jul 25, 2026
Full time
Senior Customer Success Manager, EMEA - Entrust Identity. Join our globally distributed Customer Success team to help medium to large enterprise customers achieve their business objectives and realize maximum value from Entrust Identity solutions. Key Responsibilities Serve as primary advocate for medium to large enterprise customers, ensuring successful adoption, usage, and value realization of Entrust Identity solutions. Understand customer goals, define measurable success criteria, and drive initiatives to achieve those outcomes. Conduct Quarterly Business Reviews with stakeholders at multiple levels based on account complexity. Analyze customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk. Own and act on customer health scores (e.g., Gainsight). Develop deep knowledge of the Entrust Identity platform and communicate relevant features and benefits tailored to customer needs. Proactively manage adoption challenges and implement repeatable mitigation strategies. Collaborate with internal teams (Product, Engineering, Support, Sales, and Legal) to advocate for customer needs and drive continuous improvement. Identify opportunities for expansion and partner with Account Executives to drive value based growth. What We're Looking For 5+ years in Customer Success, Sales Engineering, or Technical Account Management managing enterprise accounts with at least $500K/year in revenue. Solid technical understanding of APIs, SDKs, software integration, and databases. Proficiency with BI tools and CRM platforms such as Salesforce and Gainsight. Strong communication skills that adapt to technical and executive audiences and influence stakeholders at all levels. Independent problem solving ability and initiative for resolving complex issues. Proven customer advocacy and influence on product enhancements. Empathy, patience, adaptability, and a collaborative mindset. Fluent in English and French (additional European languages are a plus). Preferred Qualifications Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification. Experience in fintech, payments, cybersecurity, RegTech, or financial services. Travel: 10-15% across the EMEA region. Hybrid: 3 days a week in London office. EEO Statement Entrust is an Equal Employment Opportunity/Affirmative Action Employer for all qualified individuals; we also provide accommodations for applicants with disabilities. Entrust values diversity and inclusion and strives to create an inclusive workplace for all employees.
Pertemps Birmingham Industrial
Lea Marston, West Midlands
Customer Service Advisor Location: Coleshill, Birmingham Pay: 12.74 per hour (increasing to 12.87 per hour after 12 weeks) Contract: Temporary Ongoing Hours: Monday to Friday, 7.5-hour shifts between 7:00am and 6:00pm Are you passionate about delivering exceptional customer service? We're recruiting on behalf of a leading global logistics provider supporting some of the UK's best-known brands within the hospitality sector. This is a fantastic opportunity to join a friendly and supportive customer service team within a fast-paced supply chain environment. You'll play a key role in supporting customers and ensuring smooth operations, while benefiting from excellent training and long-term career development opportunities. The Role As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring orders are managed efficiently and enquiries are resolved professionally. Working closely with transport, warehouse and planning teams, you'll play a key role in delivering an outstanding customer experience. Your responsibilities will include: Handling inbound customer enquiries relating to orders, deliveries, stock availability and account queries Resolving customer issues and complaints in a professional and timely manner Processing customer requests and updating internal CRM systems Maintaining accurate customer records and order information Using Microsoft Excel and other internal systems to manage customer data Liaising with internal departments to ensure customer expectations are met Delivering a consistently high standard of customer service About You We're looking for someone who enjoys working in a busy environment and takes pride in providing excellent customer service. To be successful in this role, you'll have: Previous customer service experience, ideally within a contact centre, logistics, supply chain, retail or office-based environment Excellent communication and interpersonal skills Strong IT skills, including Microsoft Office and Excel Excellent attention to detail and strong organisational skills A positive, proactive and customer-focused attitude The ability to work within a supply chain supporting the drinks industry A full UK driving licence and access to your own vehicle are preferred, as the site is not easily accessible by public transport. What's in it for you? 30 days annual leave (pro rata) Free on-site parking Modern office environment Employee recognition and reward schemes Monthly incentives and team engagement activities No working on Christmas Day, Boxing Day or New Year's Day If you're looking for your next customer service opportunity with a market-leading organisation, we'd love to hear from you! Apply today or contact Gabriele Strazdauskaite on (phone number removed) or (url removed) for more information.
Jul 25, 2026
Seasonal
Customer Service Advisor Location: Coleshill, Birmingham Pay: 12.74 per hour (increasing to 12.87 per hour after 12 weeks) Contract: Temporary Ongoing Hours: Monday to Friday, 7.5-hour shifts between 7:00am and 6:00pm Are you passionate about delivering exceptional customer service? We're recruiting on behalf of a leading global logistics provider supporting some of the UK's best-known brands within the hospitality sector. This is a fantastic opportunity to join a friendly and supportive customer service team within a fast-paced supply chain environment. You'll play a key role in supporting customers and ensuring smooth operations, while benefiting from excellent training and long-term career development opportunities. The Role As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring orders are managed efficiently and enquiries are resolved professionally. Working closely with transport, warehouse and planning teams, you'll play a key role in delivering an outstanding customer experience. Your responsibilities will include: Handling inbound customer enquiries relating to orders, deliveries, stock availability and account queries Resolving customer issues and complaints in a professional and timely manner Processing customer requests and updating internal CRM systems Maintaining accurate customer records and order information Using Microsoft Excel and other internal systems to manage customer data Liaising with internal departments to ensure customer expectations are met Delivering a consistently high standard of customer service About You We're looking for someone who enjoys working in a busy environment and takes pride in providing excellent customer service. To be successful in this role, you'll have: Previous customer service experience, ideally within a contact centre, logistics, supply chain, retail or office-based environment Excellent communication and interpersonal skills Strong IT skills, including Microsoft Office and Excel Excellent attention to detail and strong organisational skills A positive, proactive and customer-focused attitude The ability to work within a supply chain supporting the drinks industry A full UK driving licence and access to your own vehicle are preferred, as the site is not easily accessible by public transport. What's in it for you? 30 days annual leave (pro rata) Free on-site parking Modern office environment Employee recognition and reward schemes Monthly incentives and team engagement activities No working on Christmas Day, Boxing Day or New Year's Day If you're looking for your next customer service opportunity with a market-leading organisation, we'd love to hear from you! Apply today or contact Gabriele Strazdauskaite on (phone number removed) or (url removed) for more information.
Energy Sales Executive Outbound Sales Business Development Uncapped Earning Potential The company T3AM Global is recruiting on behalf of a growing energy consultancy that is continuing to invest in its Manchester sales team. Working with commercial customers across the UK, the business provides tailored energy solutions and has built a strong reputation for delivering excellent customer service and long-term client relationships. As the business continues to grow, we are looking to recruit driven sales professionals who thrive in a target-driven environment and are looking for genuine career progression. The role As an Energy Sales Executive, you will focus on generating new business through high-volume outbound calling, speaking with commercial customers to discuss their energy requirements and securing new contracts. This is a fully office-based role within a busy sales floor where success is rewarded through uncapped commission, continuous coaching, and opportunities for progression. You will take responsibility for: Making high volumes of outbound sales calls to business customers Identifying new business opportunities and generating sales Building rapport and developing long-term customer relationships Managing the sales process from initial contact through to completion Achieving individual sales targets and KPIs Maintaining accurate customer records and CRM updates Working as part of a motivated and competitive sales team What you need It is ESSENTIAL for the successful candidate to have the following: Previous experience within a sales or target-driven environment Excellent communication and negotiation skills Confidence working in a high-volume outbound sales role Self-motivation and resilience Ability to work from the Manchester office five days per week Other DESIRABLE skills include: Previous energy or utility sales experience Merchant services or POS sales experience Business-to-business (B2B) sales experience Contact centre or outbound telesales experience Strong objection handling and closing skills Candidates from other sales backgrounds will also be considered if they can demonstrate a strong track record of working towards targets. What's on offer This is an excellent opportunity to join a growing business offering uncapped earning potential and genuine opportunities for career development. Salary: 25,000 - 30,000 per annum Realistic OTE of 40,000+ Uncapped commission structure Ongoing training and development Career progression opportunities Supportive, high-performing sales environment Modern Manchester office Monday to Friday working pattern How to apply If you're an ambitious sales professional looking to take the next step in your career within the energy sector, we'd love to hear from you. Please submit your CV via this advert. We aim to respond to all successful applications within 5 working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
Jul 25, 2026
Full time
Energy Sales Executive Outbound Sales Business Development Uncapped Earning Potential The company T3AM Global is recruiting on behalf of a growing energy consultancy that is continuing to invest in its Manchester sales team. Working with commercial customers across the UK, the business provides tailored energy solutions and has built a strong reputation for delivering excellent customer service and long-term client relationships. As the business continues to grow, we are looking to recruit driven sales professionals who thrive in a target-driven environment and are looking for genuine career progression. The role As an Energy Sales Executive, you will focus on generating new business through high-volume outbound calling, speaking with commercial customers to discuss their energy requirements and securing new contracts. This is a fully office-based role within a busy sales floor where success is rewarded through uncapped commission, continuous coaching, and opportunities for progression. You will take responsibility for: Making high volumes of outbound sales calls to business customers Identifying new business opportunities and generating sales Building rapport and developing long-term customer relationships Managing the sales process from initial contact through to completion Achieving individual sales targets and KPIs Maintaining accurate customer records and CRM updates Working as part of a motivated and competitive sales team What you need It is ESSENTIAL for the successful candidate to have the following: Previous experience within a sales or target-driven environment Excellent communication and negotiation skills Confidence working in a high-volume outbound sales role Self-motivation and resilience Ability to work from the Manchester office five days per week Other DESIRABLE skills include: Previous energy or utility sales experience Merchant services or POS sales experience Business-to-business (B2B) sales experience Contact centre or outbound telesales experience Strong objection handling and closing skills Candidates from other sales backgrounds will also be considered if they can demonstrate a strong track record of working towards targets. What's on offer This is an excellent opportunity to join a growing business offering uncapped earning potential and genuine opportunities for career development. Salary: 25,000 - 30,000 per annum Realistic OTE of 40,000+ Uncapped commission structure Ongoing training and development Career progression opportunities Supportive, high-performing sales environment Modern Manchester office Monday to Friday working pattern How to apply If you're an ambitious sales professional looking to take the next step in your career within the energy sector, we'd love to hear from you. Please submit your CV via this advert. We aim to respond to all successful applications within 5 working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe's Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post sale engagement, retention, and growth of your customers partnered closely with Account teams. Support expansion of your accounts-identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team. Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team. Evangelize Stripe customer success stories and customer success systems and processes. Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status. Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry. Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product. Payments and/or fintech experience required. Experience with consumption based SaaS products. Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders. History of success as a consultant, pre sales, technical account management, or equivalent. Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems. Experience with billing solutions strongly preferred. Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses.
Jul 25, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe's Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post sale engagement, retention, and growth of your customers partnered closely with Account teams. Support expansion of your accounts-identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team. Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team. Evangelize Stripe customer success stories and customer success systems and processes. Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status. Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry. Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product. Payments and/or fintech experience required. Experience with consumption based SaaS products. Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders. History of success as a consultant, pre sales, technical account management, or equivalent. Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems. Experience with billing solutions strongly preferred. Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses.
Customer Services Coordinator Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time On-site Salary: £26 28k (DOE) + Performance bonus Hours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm. The Challenge As a Customer Services Coordinator at Tyrenet, you ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets. The Approach We re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout. You ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference. Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communication Use internal systems to log and manage cases efficiently Coordinate roadside assistance with external tyre partners Monitor progress and keep customers updated throughout Close cases and ensure accurate record-keeping Support the Operations Manager and team with daily operational tasks Identify opportunities to improve processes or service delivery The Candidate We re looking for someone who brings: Customer service experience (ideally in automotive, logistics, or another fast-paced environment) Strong communication skills with a calm, friendly approach Confidence under pressure and the ability to manage difficult conversations professionally Excellent attention to detail and accurate case management Confidence using IT systems and learning new tools A proactive, team-oriented attitude Flexibility to work occasional weekend shifts preferred. Equity, Diversity & Inclusion At Tyrenet, we re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jul 25, 2026
Full time
Customer Services Coordinator Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time On-site Salary: £26 28k (DOE) + Performance bonus Hours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm. The Challenge As a Customer Services Coordinator at Tyrenet, you ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets. The Approach We re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout. You ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference. Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communication Use internal systems to log and manage cases efficiently Coordinate roadside assistance with external tyre partners Monitor progress and keep customers updated throughout Close cases and ensure accurate record-keeping Support the Operations Manager and team with daily operational tasks Identify opportunities to improve processes or service delivery The Candidate We re looking for someone who brings: Customer service experience (ideally in automotive, logistics, or another fast-paced environment) Strong communication skills with a calm, friendly approach Confidence under pressure and the ability to manage difficult conversations professionally Excellent attention to detail and accurate case management Confidence using IT systems and learning new tools A proactive, team-oriented attitude Flexibility to work occasional weekend shifts preferred. Equity, Diversity & Inclusion At Tyrenet, we re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Job Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/7 GP services Enhanced pension contribution Generous holiday click apply for full job details
Jul 25, 2026
Contractor
Job Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/7 GP services Enhanced pension contribution Generous holiday click apply for full job details
Were on the lookout for a Customer Experience Coordinator to join us at Nottingham! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. What were looking for We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient env click apply for full job details
Jul 25, 2026
Full time
Were on the lookout for a Customer Experience Coordinator to join us at Nottingham! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. What were looking for We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient env click apply for full job details
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe's Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams Support expansion of your accounts identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Payments and/or fintech experience required Experience with consumption-based SaaS products Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems Experience with billing solutions strongly preferred Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses
Jul 25, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe's Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams Support expansion of your accounts identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Payments and/or fintech experience required Experience with consumption-based SaaS products Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems Experience with billing solutions strongly preferred Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses
Berry Recruitment are looking for a Help Desk Operative to work at Southampton General Hospital on a maternity cover contract. You will need to be flexible with working hours as the help desk runs Monday to Sunday either 06.30-13.30 or 13.30-21.00. Hourly pay rate 12.71 Please note you will need a BASIC DBS check for this role. The hospital would also like help desk operatives to be trained as ward hosts in case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data base and following up details of action and outcome Using specific software and databases Candidate Requirements: Computer literate including Microsoft Office Excellent customer service at all times Working as part of a busy team and also unsupervised Please apply now or contact Rachael at the Southampton office for more details! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jul 25, 2026
Contractor
Berry Recruitment are looking for a Help Desk Operative to work at Southampton General Hospital on a maternity cover contract. You will need to be flexible with working hours as the help desk runs Monday to Sunday either 06.30-13.30 or 13.30-21.00. Hourly pay rate 12.71 Please note you will need a BASIC DBS check for this role. The hospital would also like help desk operatives to be trained as ward hosts in case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data base and following up details of action and outcome Using specific software and databases Candidate Requirements: Computer literate including Microsoft Office Excellent customer service at all times Working as part of a busy team and also unsupervised Please apply now or contact Rachael at the Southampton office for more details! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Job Title: Customer Advisor Location: Near Banbury (Own transport essential due to rural location) Hours: Monday to Sunday, 9:00am 5:00pm (rotational shifts) Salary: £27,000 - £28,000 Do you genuinely enjoy helping people when they need it most? We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support. This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality. If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today! Duties & Responsibilities Handle customer orders and general enquiries via telephone and email Handling sensitive personal and medical information in line with GDPR and company procedures. Listening carefully to understand each customers individual needs and providing a caring, professional service. Process orders accurately while maintaining compliant records using internal systems Support customers with product availability queries and escalate issues to relevant departments when required Taking secure payments over the telephone. Work collaboratively with departments to resolve customer issues efficiently Follow Standard Operating Procedures (SOPs) and maintain company standards at all times Identify opportunities to support product growth and enhance customer experience Participate in team meetings, training sessions, and company initiatives Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required Previous experience within a customer-facing or customer service role Excellent communication skills with a professional and confident telephone manner Strong organisational skills with excellent attention to detail Comfortable using computer systems and handling administrative tasks accurately Ability to manage sensitive information with discretion and professionalism Flexible approach to working hours, including weekend rota shifts Own transport required due to the office location Previous experience within regulated environments would be advantageous Additional Information Monday Sunday 9am 5pm rotational shifts (1 day every other weekend) Free onsite parking Pension Scheme Company events Healthcare plans If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)
Jul 25, 2026
Full time
Job Title: Customer Advisor Location: Near Banbury (Own transport essential due to rural location) Hours: Monday to Sunday, 9:00am 5:00pm (rotational shifts) Salary: £27,000 - £28,000 Do you genuinely enjoy helping people when they need it most? We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support. This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality. If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today! Duties & Responsibilities Handle customer orders and general enquiries via telephone and email Handling sensitive personal and medical information in line with GDPR and company procedures. Listening carefully to understand each customers individual needs and providing a caring, professional service. Process orders accurately while maintaining compliant records using internal systems Support customers with product availability queries and escalate issues to relevant departments when required Taking secure payments over the telephone. Work collaboratively with departments to resolve customer issues efficiently Follow Standard Operating Procedures (SOPs) and maintain company standards at all times Identify opportunities to support product growth and enhance customer experience Participate in team meetings, training sessions, and company initiatives Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required Previous experience within a customer-facing or customer service role Excellent communication skills with a professional and confident telephone manner Strong organisational skills with excellent attention to detail Comfortable using computer systems and handling administrative tasks accurately Ability to manage sensitive information with discretion and professionalism Flexible approach to working hours, including weekend rota shifts Own transport required due to the office location Previous experience within regulated environments would be advantageous Additional Information Monday Sunday 9am 5pm rotational shifts (1 day every other weekend) Free onsite parking Pension Scheme Company events Healthcare plans If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)
Automotive Account Executive Leeds Salary - circa 30,000 Per Annum Full Time Permanent Monday to Friday Interviews Taking Place ASAP Are you an organised and customer-focused professional with experience in fleet, automotive, vehicle leasing or administration? Our client is a leading organisation within the vehicle and fleet sector and, due to continued growth, is looking to recruit a Fleet Executive to join their busy and successful team in Leeds. This is an excellent opportunity to join a well-established business offering genuine career development, a supportive team environment and the chance to play a key role in delivering an outstanding customer experience. The Role As a Fleet Executive, you will be responsible for supporting customers throughout the lifecycle of their vehicles, ensuring a smooth and efficient service from order through to delivery and ongoing account management. Working closely with customers, suppliers and internal departments, you'll play a pivotal role in maintaining strong relationships and ensuring all fleet requirements are met efficiently. Key Responsibilities Manage customer vehicle orders from initial request through to delivery. Act as a key point of contact for customers, providing updates and support. Liaise with manufacturers, dealerships and suppliers to ensure vehicles are delivered on time. Handle customer enquiries relating to vehicle orders, maintenance, renewals and fleet administration. Ensure all customer and vehicle information is accurately maintained on internal systems. Monitor vehicle delivery schedules and proactively manage any delays. Build strong relationships with customers and stakeholders. Produce reports and update fleet records where required. Support the wider fleet and account management teams with day-to-day administration. About You Previous experience within fleet, automotive, vehicle leasing, account management or customer service would be advantageous. Excellent organisational and administrative skills. Strong communication skills with a professional and customer-focused approach. Ability to manage multiple tasks and priorities effectively. Confident using CRM systems and Microsoft Office. Strong attention to detail. Proactive and able to work effectively as part of a team. What's on Offer? Salary of 28,000 - 32,000 DOE Monday to Friday working hours Excellent office environment in Leeds Ongoing training and development Career progression opportunities Supportive and collaborative team culture Immediate interviews available If you're looking for your next opportunity within the automotive, fleet or vehicle leasing sector and would like to join a growing business with excellent career prospects, we'd love to hear from you. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jul 25, 2026
Full time
Automotive Account Executive Leeds Salary - circa 30,000 Per Annum Full Time Permanent Monday to Friday Interviews Taking Place ASAP Are you an organised and customer-focused professional with experience in fleet, automotive, vehicle leasing or administration? Our client is a leading organisation within the vehicle and fleet sector and, due to continued growth, is looking to recruit a Fleet Executive to join their busy and successful team in Leeds. This is an excellent opportunity to join a well-established business offering genuine career development, a supportive team environment and the chance to play a key role in delivering an outstanding customer experience. The Role As a Fleet Executive, you will be responsible for supporting customers throughout the lifecycle of their vehicles, ensuring a smooth and efficient service from order through to delivery and ongoing account management. Working closely with customers, suppliers and internal departments, you'll play a pivotal role in maintaining strong relationships and ensuring all fleet requirements are met efficiently. Key Responsibilities Manage customer vehicle orders from initial request through to delivery. Act as a key point of contact for customers, providing updates and support. Liaise with manufacturers, dealerships and suppliers to ensure vehicles are delivered on time. Handle customer enquiries relating to vehicle orders, maintenance, renewals and fleet administration. Ensure all customer and vehicle information is accurately maintained on internal systems. Monitor vehicle delivery schedules and proactively manage any delays. Build strong relationships with customers and stakeholders. Produce reports and update fleet records where required. Support the wider fleet and account management teams with day-to-day administration. About You Previous experience within fleet, automotive, vehicle leasing, account management or customer service would be advantageous. Excellent organisational and administrative skills. Strong communication skills with a professional and customer-focused approach. Ability to manage multiple tasks and priorities effectively. Confident using CRM systems and Microsoft Office. Strong attention to detail. Proactive and able to work effectively as part of a team. What's on Offer? Salary of 28,000 - 32,000 DOE Monday to Friday working hours Excellent office environment in Leeds Ongoing training and development Career progression opportunities Supportive and collaborative team culture Immediate interviews available If you're looking for your next opportunity within the automotive, fleet or vehicle leasing sector and would like to join a growing business with excellent career prospects, we'd love to hear from you. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Trainee Service Technician / Driver Harlow, Essex Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driver s licence and a can-do attitude, we want to hear from you. We are looking for a dedicated Trainee Service Technician / Driver to join our team based at our Harlow service centre. The Benefits - Basic starting salary of £25,000 + London weighting if lives within M25 + on-call and overtime payments - Additional payments for on-call duties - Contributory pension scheme - 33 days annual leave entitlement - Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme - Salary Sacrifice Schemes, including Cycle to Work - Full induction with great training and support - Receive a treat on your birthday - Death in Service benefit provided - Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role As a Trainee Service Technician / Driver, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom. Main responsibilities of the role: - Deliver clean, ready-to-use products to and around customer sites - Collect products after use and return them to the service location for decontamination - Disinfect, function check, repair, and electrical safety test products - Complete records of testing, delivery, and collection - Maintain available product stock and spare parts inventory - Complete product modifications when required - Provide product demonstrations and basic training to staff - Maintain a clean and tidy work environment Hours of work: 37.5 per week, working Wednesday to Sunday, 8am - 4pm You will also be required to participate in an on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked. About You To join us as a Trainee Service Technician / Driver, ideally, you will need to have or be willing to develop the following: Qualifications and experience requirements: - Mechanical or electrical background desirable, but not essential, as full training will be provided - Experience working within a healthcare setting is desirable - Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required) Personal Requirements: - A proactive, can-do attitude - Excellent customer service skills - The ability to communicate effectively - The ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines - Basic knowledge of hygiene and safety rules - Basic PC skills to include email and MS Office - Will need to be DBS checked due to the nature of the role Please note, this role will involve manual handling - loading, lifting, and carrying Medstrom products into the van. Why join Medstrom? Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company s success. Webrecruit and Medstrom are equal opportunities employers. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. Medstrom operates a zero-tolerance policy towards any harassment of any kind towards our colleagues. So, if you d like to join us as a Trainee Service Technician / Driver, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jul 25, 2026
Full time
Trainee Service Technician / Driver Harlow, Essex Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driver s licence and a can-do attitude, we want to hear from you. We are looking for a dedicated Trainee Service Technician / Driver to join our team based at our Harlow service centre. The Benefits - Basic starting salary of £25,000 + London weighting if lives within M25 + on-call and overtime payments - Additional payments for on-call duties - Contributory pension scheme - 33 days annual leave entitlement - Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme - Salary Sacrifice Schemes, including Cycle to Work - Full induction with great training and support - Receive a treat on your birthday - Death in Service benefit provided - Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role As a Trainee Service Technician / Driver, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom. Main responsibilities of the role: - Deliver clean, ready-to-use products to and around customer sites - Collect products after use and return them to the service location for decontamination - Disinfect, function check, repair, and electrical safety test products - Complete records of testing, delivery, and collection - Maintain available product stock and spare parts inventory - Complete product modifications when required - Provide product demonstrations and basic training to staff - Maintain a clean and tidy work environment Hours of work: 37.5 per week, working Wednesday to Sunday, 8am - 4pm You will also be required to participate in an on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked. About You To join us as a Trainee Service Technician / Driver, ideally, you will need to have or be willing to develop the following: Qualifications and experience requirements: - Mechanical or electrical background desirable, but not essential, as full training will be provided - Experience working within a healthcare setting is desirable - Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required) Personal Requirements: - A proactive, can-do attitude - Excellent customer service skills - The ability to communicate effectively - The ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines - Basic knowledge of hygiene and safety rules - Basic PC skills to include email and MS Office - Will need to be DBS checked due to the nature of the role Please note, this role will involve manual handling - loading, lifting, and carrying Medstrom products into the van. Why join Medstrom? Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company s success. Webrecruit and Medstrom are equal opportunities employers. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. Medstrom operates a zero-tolerance policy towards any harassment of any kind towards our colleagues. So, if you d like to join us as a Trainee Service Technician / Driver, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Manthorpe Building Products is a leading designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. About the Role To deliver a world-class customer experience with the goal of achieving 100% customer satisfaction. The role is responsible for ensuring all logistics requirements are fulfilled accurately, on time and in full, while maintaining timely completion of all associated documentation. The post holder will operate in full compliance with company policies, corporate standards and relevant legislative requirements. Key Responsibilities: Customer Service & Order Processing Handle customer enquiries via telephone and email, providing a professional and timely response. Process sales orders accurately and within agreed business KPI targets while maintaining accurate and up-to-date customer records within the CRM system. Ensure all required information is obtained for order processing, liaising with customers where details are incomplete. Customer Relationship Management Build and maintain positive relationships with customers. Investigate and resolve customer complaints and queries promptly and professionally, in line with KPI requirements while Identifing opportunities to upsell additional products and services. Identify customers who would benefit from visits from the external sales team and provide relevant details for follow-up. Sales Support & Administration Support the external sales team by providing CRM information, administration, and ad-hoc assistance as required. Liaise effectively with internal departments including Technical, Commercial, Finance, and Operations to support customer service activities. Financial Administration Investigate customer invoice queries and process credit notes where appropriate. Performance & Continuous Improvement Demonstrate excellent time management and attendance to meet business requirements. Contribute to continuous improvement initiatives, identifying opportunities to reduce waste, improve efficiency, enhance safety, and increase engagement. Compliance Comply with all company policies and statutory requirements relating to Quality, Health & Safety, Environmental standards, and other business procedures. About You To be successful in this role, you will have: Previous experience within a commercial administration, customer service, or sales support environment. Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues at all levels. Strong interpersonal skills and the ability to build and maintain positive working relationships. Ability to work independently, manage competing priorities, and meet deadlines through effective time management. Proficient in Microsoft Office applications, including Excel, Outlook, and Word while having Strong attention to detail and accuracy when processing information and maintaining records. Customer-focused approach with the ability to investigate and resolve issues in a professional and timely manner. Demonstrates problem-solving, critical thinking, and analytical skills, with a willingness to develop these further through practical tasks and projects. Proactive approach to identifying opportunities for improvement and driving efficiencies and able to work collaboratively across departments to achieve business objectives. Committed to delivering high standards of customer service and achieving performance targets. Flexible and adaptable, with a willingness to undertake other duties appropriate to the role and level of competence. Strong commitment to continuous improvement, sustainability, and safe working practices. Reliable, professional, and able to demonstrate excellent attendance and timekeeping. What We Offer Competitive salary within the market Contributory pension scheme - matched up to 8% & Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave & Cycle to work Scheme Various health & wellbeing initiatives including complimentary occupational health, physiotherapy and counselling services.
Jul 25, 2026
Full time
Manthorpe Building Products is a leading designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. About the Role To deliver a world-class customer experience with the goal of achieving 100% customer satisfaction. The role is responsible for ensuring all logistics requirements are fulfilled accurately, on time and in full, while maintaining timely completion of all associated documentation. The post holder will operate in full compliance with company policies, corporate standards and relevant legislative requirements. Key Responsibilities: Customer Service & Order Processing Handle customer enquiries via telephone and email, providing a professional and timely response. Process sales orders accurately and within agreed business KPI targets while maintaining accurate and up-to-date customer records within the CRM system. Ensure all required information is obtained for order processing, liaising with customers where details are incomplete. Customer Relationship Management Build and maintain positive relationships with customers. Investigate and resolve customer complaints and queries promptly and professionally, in line with KPI requirements while Identifing opportunities to upsell additional products and services. Identify customers who would benefit from visits from the external sales team and provide relevant details for follow-up. Sales Support & Administration Support the external sales team by providing CRM information, administration, and ad-hoc assistance as required. Liaise effectively with internal departments including Technical, Commercial, Finance, and Operations to support customer service activities. Financial Administration Investigate customer invoice queries and process credit notes where appropriate. Performance & Continuous Improvement Demonstrate excellent time management and attendance to meet business requirements. Contribute to continuous improvement initiatives, identifying opportunities to reduce waste, improve efficiency, enhance safety, and increase engagement. Compliance Comply with all company policies and statutory requirements relating to Quality, Health & Safety, Environmental standards, and other business procedures. About You To be successful in this role, you will have: Previous experience within a commercial administration, customer service, or sales support environment. Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues at all levels. Strong interpersonal skills and the ability to build and maintain positive working relationships. Ability to work independently, manage competing priorities, and meet deadlines through effective time management. Proficient in Microsoft Office applications, including Excel, Outlook, and Word while having Strong attention to detail and accuracy when processing information and maintaining records. Customer-focused approach with the ability to investigate and resolve issues in a professional and timely manner. Demonstrates problem-solving, critical thinking, and analytical skills, with a willingness to develop these further through practical tasks and projects. Proactive approach to identifying opportunities for improvement and driving efficiencies and able to work collaboratively across departments to achieve business objectives. Committed to delivering high standards of customer service and achieving performance targets. Flexible and adaptable, with a willingness to undertake other duties appropriate to the role and level of competence. Strong commitment to continuous improvement, sustainability, and safe working practices. Reliable, professional, and able to demonstrate excellent attendance and timekeeping. What We Offer Competitive salary within the market Contributory pension scheme - matched up to 8% & Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave & Cycle to work Scheme Various health & wellbeing initiatives including complimentary occupational health, physiotherapy and counselling services.
Customer Service Advisor (Private Medical) Manchester - university area 30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support: - Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management: - Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance: - Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions. What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting. Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends. If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 25, 2026
Full time
Customer Service Advisor (Private Medical) Manchester - university area 30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support: - Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management: - Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance: - Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions. What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting. Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends. If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Graduate Sales Executive Graduate Opportunity Business Development Full Training Provided Uncapped Earning Potential The Company T3AM Global is recruiting on behalf of a growing energy consultancy that is continuing to invest in its Manchester sales team. Working with commercial customers across the UK, the business provides tailored energy solutions and has built a strong reputation for delivering excellent customer service and building long-term client relationships. As the business continues to grow, we are looking to recruit ambitious graduates who are eager to begin a rewarding career in sales. If you're motivated, enjoy speaking with people, and are driven by targets and earning potential, this is an excellent opportunity to develop your career within a supportive and high-performing environment. The Role As a Graduate Sales Executive , you will receive comprehensive training and ongoing coaching to help you develop into a successful Business-to-Business (B2B) sales professional. You will be responsible for generating new business through outbound calls to commercial customers, discussing their energy requirements, and introducing tailored energy solutions. You'll be supported every step of the way as you build your confidence, sales skills, and industry knowledge. This is a fully office-based role within a fast-paced sales environment where success is recognised through uncapped commission, continuous development, and genuine opportunities for career progression. Your responsibilities will include: Making outbound calls to prospective business customers Learning how to identify new business opportunities and generate sales Building rapport and developing strong customer relationships Managing the sales process from initial enquiry through to completion Working towards individual sales targets and performance KPIs Keeping customer records and CRM systems up to date Working collaboratively as part of a motivated and supportive sales team Developing your communication, negotiation, and closing skills through ongoing training What We're Looking For We are looking for enthusiastic graduates who are keen to build a long-term career in sales. Essential: A recent degree (or equivalent qualification) in any discipline Excellent communication and interpersonal skills A positive attitude and willingness to learn Self-motivation with a strong work ethic Confidence speaking with customers over the phone Resilience and determination to achieve targets Ability to work from the Manchester office five days per week Desirable: Previous customer service, retail, hospitality, or sales experience Experience working towards targets or KPIs An interest in business development, sales, or the energy sector Strong organisational and time management skills No previous energy or B2B sales experience is required, as full training and ongoing mentoring will be provided. What's On Offer This is an excellent opportunity for a graduate looking to launch a successful career in sales with a growing business that invests in its people. Salary: 25,000 - 30,000 per annum Realistic OTE of 40,000+ Uncapped commission structure Full training and structured onboarding programme Ongoing coaching and professional development Clear career progression opportunities Supportive, high-performing sales environment Modern Manchester office Monday to Friday working pattern How to Apply If you're an ambitious graduate looking to start your career in sales with a business that offers excellent earning potential, full training, and genuine opportunities for progression, we'd love to hear from you. Please submit your CV via this advert. We aim to respond to all successful applications within five working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
Jul 25, 2026
Full time
Graduate Sales Executive Graduate Opportunity Business Development Full Training Provided Uncapped Earning Potential The Company T3AM Global is recruiting on behalf of a growing energy consultancy that is continuing to invest in its Manchester sales team. Working with commercial customers across the UK, the business provides tailored energy solutions and has built a strong reputation for delivering excellent customer service and building long-term client relationships. As the business continues to grow, we are looking to recruit ambitious graduates who are eager to begin a rewarding career in sales. If you're motivated, enjoy speaking with people, and are driven by targets and earning potential, this is an excellent opportunity to develop your career within a supportive and high-performing environment. The Role As a Graduate Sales Executive , you will receive comprehensive training and ongoing coaching to help you develop into a successful Business-to-Business (B2B) sales professional. You will be responsible for generating new business through outbound calls to commercial customers, discussing their energy requirements, and introducing tailored energy solutions. You'll be supported every step of the way as you build your confidence, sales skills, and industry knowledge. This is a fully office-based role within a fast-paced sales environment where success is recognised through uncapped commission, continuous development, and genuine opportunities for career progression. Your responsibilities will include: Making outbound calls to prospective business customers Learning how to identify new business opportunities and generate sales Building rapport and developing strong customer relationships Managing the sales process from initial enquiry through to completion Working towards individual sales targets and performance KPIs Keeping customer records and CRM systems up to date Working collaboratively as part of a motivated and supportive sales team Developing your communication, negotiation, and closing skills through ongoing training What We're Looking For We are looking for enthusiastic graduates who are keen to build a long-term career in sales. Essential: A recent degree (or equivalent qualification) in any discipline Excellent communication and interpersonal skills A positive attitude and willingness to learn Self-motivation with a strong work ethic Confidence speaking with customers over the phone Resilience and determination to achieve targets Ability to work from the Manchester office five days per week Desirable: Previous customer service, retail, hospitality, or sales experience Experience working towards targets or KPIs An interest in business development, sales, or the energy sector Strong organisational and time management skills No previous energy or B2B sales experience is required, as full training and ongoing mentoring will be provided. What's On Offer This is an excellent opportunity for a graduate looking to launch a successful career in sales with a growing business that invests in its people. Salary: 25,000 - 30,000 per annum Realistic OTE of 40,000+ Uncapped commission structure Full training and structured onboarding programme Ongoing coaching and professional development Clear career progression opportunities Supportive, high-performing sales environment Modern Manchester office Monday to Friday working pattern How to Apply If you're an ambitious graduate looking to start your career in sales with a business that offers excellent earning potential, full training, and genuine opportunities for progression, we'd love to hear from you. Please submit your CV via this advert. We aim to respond to all successful applications within five working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses are aligned with council policies, procedures, and best practice. Promote a positive complaints handling culture across Operations by providing guidance and refresher training where required. Maintain accurate records of complaints and supporting documentation on the complaints database. Provide administrative support to the Operations team as required. Coordinate appropriate support for vulnerable customers and those with additional needs. Monitor customer satisfaction, identify trends, and make recommendations for service improvements. Develop a thorough understanding of the systems used within Operations for waste and recycling collections and document management. To be successful in this role, you will have: Strong investigative, analytical, and problem-solving skills. The ability to assess whether policies and procedures have been followed correctly. Excellent written and verbal communication skills. Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. Please note that due to the nature of this role, the successful candidate will be required to work on-site in Braintree five days per week. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jul 25, 2026
Contractor
Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses are aligned with council policies, procedures, and best practice. Promote a positive complaints handling culture across Operations by providing guidance and refresher training where required. Maintain accurate records of complaints and supporting documentation on the complaints database. Provide administrative support to the Operations team as required. Coordinate appropriate support for vulnerable customers and those with additional needs. Monitor customer satisfaction, identify trends, and make recommendations for service improvements. Develop a thorough understanding of the systems used within Operations for waste and recycling collections and document management. To be successful in this role, you will have: Strong investigative, analytical, and problem-solving skills. The ability to assess whether policies and procedures have been followed correctly. Excellent written and verbal communication skills. Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. Please note that due to the nature of this role, the successful candidate will be required to work on-site in Braintree five days per week. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
The Guinness Partnership
Bletchley, Buckinghamshire
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Housing & Neighbourhood Officer to join us on a full time, permanent basis. This is a field-based role requiring regular travel across your designated area, covering Milton Keynes and the Northamptonshire area. You may be required to work across additional locations as needed. A full UK driving licence and access to your own vehicle are essential. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Interviews will take place on Microsoft Teams on Monday 10th and Tuesday 11th August. TGPCVL
Jul 25, 2026
Full time
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Housing & Neighbourhood Officer to join us on a full time, permanent basis. This is a field-based role requiring regular travel across your designated area, covering Milton Keynes and the Northamptonshire area. You may be required to work across additional locations as needed. A full UK driving licence and access to your own vehicle are essential. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Interviews will take place on Microsoft Teams on Monday 10th and Tuesday 11th August. TGPCVL
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
Jul 25, 2026
Seasonal
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
Contact Centre Advisor Location: Cambuslang Hourly rate: 13.80 - 14.60, increasing after 6 months. Job Type: Full-Time, ongoing temporary role About the Role We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships. Key Responsibilities Respond to customer enquiries via phone, email, and online channels. Provide accurate information and resolve customer issues in a timely manner. Build and maintain positive relationships with customers and stakeholders. Update customer records and maintain accurate system data. Escalate complex queries where appropriate and follow through to resolution. Support customer onboarding and ongoing account management activities. Work collaboratively with colleagues to improve service delivery. Identify opportunities to enhance the customer experience. About You Previous experience in a customer service, advisor, or contact centre role. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. A professional and solution-focused approach to customer interactions. Good attention to detail and organisational skills. Competent in Microsoft Office and customer management systems. A team player with a genuine commitment to delivering excellent service. What's on Offer Full training and ongoing development. Career progression opportunities. Company pension scheme. Generous holiday entitlement. Supportive and professional working environment. How to Apply To apply, please submit your CV and a brief cover letter outlining your suitability for the role. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jul 25, 2026
Full time
Contact Centre Advisor Location: Cambuslang Hourly rate: 13.80 - 14.60, increasing after 6 months. Job Type: Full-Time, ongoing temporary role About the Role We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships. Key Responsibilities Respond to customer enquiries via phone, email, and online channels. Provide accurate information and resolve customer issues in a timely manner. Build and maintain positive relationships with customers and stakeholders. Update customer records and maintain accurate system data. Escalate complex queries where appropriate and follow through to resolution. Support customer onboarding and ongoing account management activities. Work collaboratively with colleagues to improve service delivery. Identify opportunities to enhance the customer experience. About You Previous experience in a customer service, advisor, or contact centre role. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. A professional and solution-focused approach to customer interactions. Good attention to detail and organisational skills. Competent in Microsoft Office and customer management systems. A team player with a genuine commitment to delivering excellent service. What's on Offer Full training and ongoing development. Career progression opportunities. Company pension scheme. Generous holiday entitlement. Supportive and professional working environment. How to Apply To apply, please submit your CV and a brief cover letter outlining your suitability for the role. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? The Guinness Partnership is looking for 2 Complaints & Resolution Officers to join our team in Oldham on full-time, 12-month fixed term contracts. We operate a hybrid working style where you spend 3 days per week working in our Oldham office and 2 days working from home. About the role The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us to provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience of handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TGPCVL
Jul 25, 2026
Full time
JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? The Guinness Partnership is looking for 2 Complaints & Resolution Officers to join our team in Oldham on full-time, 12-month fixed term contracts. We operate a hybrid working style where you spend 3 days per week working in our Oldham office and 2 days working from home. About the role The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us to provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience of handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TGPCVL
Your Construction Recruitment
Bletchley, Buckinghamshire
Pay: 50,000.00- 65,000.00 per year Job Description: Job Title: Mechanical Estimator Location: West Yorkshire Salary: 50,000 - 65,000 DOE Industry: Building Services / Construction Mechanical Estimator YCR is working with a growing contractor that delivers a wide range of building services, maintenance, refurbishment, and project works across commercial and industrial environments. Due to continued growth and a strong order book, they are looking to appoint an experienced Mechanical Estimator to support the business in securing and delivering future projects. This role would suit someone who enjoys the challenge of pricing varied mechanical works, from maintenance and refurbishment projects through to larger-scale installations. You'll be joining a close-knit team where your input will directly influence project success and business growth. The Opportunity As Mechanical Estimator, you'll take ownership of enquiries from initial review through to final submission. You'll assess project requirements, build accurate cost models, engage with the supply chain, and help develop competitive tender solutions that balance quality, value, and profitability. You'll work closely with operational and commercial teams, providing valuable insight during the pre-construction phase and helping ensure projects are set up for success from day one. Requirents Previous estimating experience within Mechanical Building Services, M&E, HVAC, Facilities Management, or a related sector. A strong understanding of mechanical installations and associated project costs. Confidence reviewing technical information and turning it into accurate commercial proposals. Good communication skills and the ability to build relationships with suppliers, subcontractors, and colleagues. A commercially focused mindset with strong attention to detail. The ability to manage multiple enquiries while maintaining high standards of accuracy. Benefits Competitive salary package. Company vehicle or car allowance. Pension scheme. Ongoing professional development and training. Stable workload with a strong pipeline of upcoming projects. Supportive leadership team and collaborative working environment. Opportunity to make a genuine impact within a growing business. If you're an experienced Mechanical Estimator looking for your next challenge and would like to find out more, send your CV in confidence to the team at YCR and we'll be in touch to discuss the opportunity further. Job Title: Mechanical Estimator Location: West Yorkshire Salary: 50,000 - 65,000 DOE Industry: Building Services / Construction Work Location: In person
Jul 25, 2026
Contractor
Pay: 50,000.00- 65,000.00 per year Job Description: Job Title: Mechanical Estimator Location: West Yorkshire Salary: 50,000 - 65,000 DOE Industry: Building Services / Construction Mechanical Estimator YCR is working with a growing contractor that delivers a wide range of building services, maintenance, refurbishment, and project works across commercial and industrial environments. Due to continued growth and a strong order book, they are looking to appoint an experienced Mechanical Estimator to support the business in securing and delivering future projects. This role would suit someone who enjoys the challenge of pricing varied mechanical works, from maintenance and refurbishment projects through to larger-scale installations. You'll be joining a close-knit team where your input will directly influence project success and business growth. The Opportunity As Mechanical Estimator, you'll take ownership of enquiries from initial review through to final submission. You'll assess project requirements, build accurate cost models, engage with the supply chain, and help develop competitive tender solutions that balance quality, value, and profitability. You'll work closely with operational and commercial teams, providing valuable insight during the pre-construction phase and helping ensure projects are set up for success from day one. Requirents Previous estimating experience within Mechanical Building Services, M&E, HVAC, Facilities Management, or a related sector. A strong understanding of mechanical installations and associated project costs. Confidence reviewing technical information and turning it into accurate commercial proposals. Good communication skills and the ability to build relationships with suppliers, subcontractors, and colleagues. A commercially focused mindset with strong attention to detail. The ability to manage multiple enquiries while maintaining high standards of accuracy. Benefits Competitive salary package. Company vehicle or car allowance. Pension scheme. Ongoing professional development and training. Stable workload with a strong pipeline of upcoming projects. Supportive leadership team and collaborative working environment. Opportunity to make a genuine impact within a growing business. If you're an experienced Mechanical Estimator looking for your next challenge and would like to find out more, send your CV in confidence to the team at YCR and we'll be in touch to discuss the opportunity further. Job Title: Mechanical Estimator Location: West Yorkshire Salary: 50,000 - 65,000 DOE Industry: Building Services / Construction Work Location: In person
West Midlands & Worcestershire Perm Hub
Bromsgrove, Worcestershire
Service Coordinator Location: Bromsgrove Job Type: Permanent, Full-Time Salary: 27,000 - 28,000 per annum Pertemps are currently recruiting for a Service Coordinator to join a well-established and growing organisation based in Bromsgrove. This is an exciting opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and coordinating multiple priorities. The Role As a Service Coordinator, the successful candidate will provide essential planning and administrative support to ensure the smooth delivery of customer service operations. Working closely with engineers, customers and internal departments, they will be responsible for scheduling work, managing customer enquiries and ensuring service jobs are completed efficiently. Key Responsibilities Planning, booking and scheduling work for field-based and workshop engineers. Coordinating engineer diaries to maximise efficiency and meet customer requirements. Acting as the first point of contact for customer enquiries via telephone and email. Managing inbound and outbound communications with customers and engineers. Resolving customer queries and providing regular updates on service requests. Booking travel and accommodation for engineers when required. Processing service documentation and maintaining accurate records on internal systems. Updating CRM and service management systems to ensure information is accurate and up to date. Raising invoices and supporting the administration of completed service jobs. Working closely with internal departments to ensure excellent customer service is delivered at all times. Providing general administrative support to the wider customer service team. The Ideal Candidate Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role. Experience working within a busy customer service or scheduling environment. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Confident using Microsoft Office, particularly Excel, and CRM systems. A proactive approach with strong problem-solving abilities. Able to work effectively both independently and as part of a team.
Jul 25, 2026
Full time
Service Coordinator Location: Bromsgrove Job Type: Permanent, Full-Time Salary: 27,000 - 28,000 per annum Pertemps are currently recruiting for a Service Coordinator to join a well-established and growing organisation based in Bromsgrove. This is an exciting opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and coordinating multiple priorities. The Role As a Service Coordinator, the successful candidate will provide essential planning and administrative support to ensure the smooth delivery of customer service operations. Working closely with engineers, customers and internal departments, they will be responsible for scheduling work, managing customer enquiries and ensuring service jobs are completed efficiently. Key Responsibilities Planning, booking and scheduling work for field-based and workshop engineers. Coordinating engineer diaries to maximise efficiency and meet customer requirements. Acting as the first point of contact for customer enquiries via telephone and email. Managing inbound and outbound communications with customers and engineers. Resolving customer queries and providing regular updates on service requests. Booking travel and accommodation for engineers when required. Processing service documentation and maintaining accurate records on internal systems. Updating CRM and service management systems to ensure information is accurate and up to date. Raising invoices and supporting the administration of completed service jobs. Working closely with internal departments to ensure excellent customer service is delivered at all times. Providing general administrative support to the wider customer service team. The Ideal Candidate Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role. Experience working within a busy customer service or scheduling environment. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Confident using Microsoft Office, particularly Excel, and CRM systems. A proactive approach with strong problem-solving abilities. Able to work effectively both independently and as part of a team.
Telemarketing Executive (Temp to Perm) About the Role We're working with a fast-growing business that's looking for a confident and motivated Telemarketing Executive to join their team on a temporary-to-permanent basis. This role involves making outbound calls on behalf of a range of clients, starting meaningful conversations, understanding customer needs, and generating high-quality sales leads. It's ideal for someone who enjoys speaking to people, building rapport, and working in a lively, fast-paced office environment. What You'll Be Doing Making outbound calls using clear briefs and call guides Having natural, engaging conversations and building rapport Identifying customer needs and qualifying sales leads Accurately logging call outcomes within the CRM system Working closely with Campaign Managers to deliver successful campaigns Keeping up to date with client services and campaign objectives Providing clear, accurate reporting on activity and outcome What We're Looking For Previous experience in telemarketing, sales, or customer service Confident, friendly, and professional phone manner Comfortable handling objections and navigating conversations Self-motivated and target-driven Basic computer skills, including CRM systems and Excel (full training provided) What's On Offer 27,000 salary Temp-to-perm opportunity Monday to Friday, 8:30am - 5:00pm Town centre location Fantastic modern offices , including Onsite gym, Pool table, Break-out areas Supportive, energetic team environment This is a great opportunity for someone looking to build a long-term career within a vibrant and social business. TJCOM
Jul 25, 2026
Seasonal
Telemarketing Executive (Temp to Perm) About the Role We're working with a fast-growing business that's looking for a confident and motivated Telemarketing Executive to join their team on a temporary-to-permanent basis. This role involves making outbound calls on behalf of a range of clients, starting meaningful conversations, understanding customer needs, and generating high-quality sales leads. It's ideal for someone who enjoys speaking to people, building rapport, and working in a lively, fast-paced office environment. What You'll Be Doing Making outbound calls using clear briefs and call guides Having natural, engaging conversations and building rapport Identifying customer needs and qualifying sales leads Accurately logging call outcomes within the CRM system Working closely with Campaign Managers to deliver successful campaigns Keeping up to date with client services and campaign objectives Providing clear, accurate reporting on activity and outcome What We're Looking For Previous experience in telemarketing, sales, or customer service Confident, friendly, and professional phone manner Comfortable handling objections and navigating conversations Self-motivated and target-driven Basic computer skills, including CRM systems and Excel (full training provided) What's On Offer 27,000 salary Temp-to-perm opportunity Monday to Friday, 8:30am - 5:00pm Town centre location Fantastic modern offices , including Onsite gym, Pool table, Break-out areas Supportive, energetic team environment This is a great opportunity for someone looking to build a long-term career within a vibrant and social business. TJCOM
JOB DESCRIPTION The Guinness Partnership is looking for an Anti-Social Behaviour Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, permanent basis. About the role You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating and acting against any tenancy fraud. You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives. You will also be able to demonstrate these essential skills: Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Good attention to detail. Excellent oral and written communications. Good knowledge of Microsoft Office. Desirable Proven experience of building relationships with external agencies. Experience of working in the housing or property sector. Strong knowledge of regulatory legislation for social housing. Essential Qualifications Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. We will be holding face to face interviews for this role at our Oldham office on 10 th and 11 th August 2026. To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria. TGPCVL
Jul 25, 2026
Full time
JOB DESCRIPTION The Guinness Partnership is looking for an Anti-Social Behaviour Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, permanent basis. About the role You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating and acting against any tenancy fraud. You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives. You will also be able to demonstrate these essential skills: Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Good attention to detail. Excellent oral and written communications. Good knowledge of Microsoft Office. Desirable Proven experience of building relationships with external agencies. Experience of working in the housing or property sector. Strong knowledge of regulatory legislation for social housing. Essential Qualifications Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. We will be holding face to face interviews for this role at our Oldham office on 10 th and 11 th August 2026. To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria. TGPCVL
Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide. We are recruiting for a Customer Service Advisor to join our Glasgow branch. This is an excellent opportunity for a customer-focused professional to become part of a highly regarded technical business operating across a diverse range of industries. Working closely with customers and internal departments, you will play a key role in delivering exceptional service, processing enquiries, generating quotations, and ensuring customer requirements are fulfilled accurately and efficiently. The successful candidate will thrive in a fast-paced environment, demonstrate strong communication and organisational skills, and be committed to delivering outstanding customer service whilst identifying opportunities to support sales growth. Essential Experience, Qualifications and Competencies Previous experience within an internal sales, customer service, account management or commercial environment. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to build effective relationships with customers and colleagues. Good organisational and workload planning skills. Competent in the use of Microsoft Office applications, including Word and Excel. Proactive approach with the ability to use initiative and work effectively as part of a team. Educated to Standard Grade level (or equivalent), including English and Mathematics. Desirable Experience, Qualifications and Competencies Experience working within an engineering, industrial, manufacturing, oil and gas, or technical product environment. Knowledge of ERP systems. S/NVQ Level 2 or 3 in Customer Service. Familiarity with Hydrasun products and services. Responsibilities include but are not limited to: Responding to customer enquiries in a professional and timely manner. Preparing and issuing quotations in accordance with company pricing structures and customer agreements. Processing customer orders through the ERP system, ensuring accuracy and completeness. Reviewing orders to ensure compliance with quotations and agreed delivery commitments. Liaising with customers regarding order progress, delivery schedules and product availability. Building strong customer relationships and delivering a high standard of customer care. Identifying opportunities to promote additional products, services and solutions. Working closely with internal departments including Purchasing, Stores, Engineering, Workshop, Dispatch and Accounts to ensure customer requirements are met. Supporting the achievement of branch and departmental objectives. Adhering to Hydrasun's Quality and HSE Management Systems and procedures. Why Join Hydrasun Join a market-leading engineering and technology business. Be part of a collaborative and supportive team environment. Develop your commercial and technical knowledge across multiple industries. Opportunity to contribute directly to customer success and business growth. Competitive salary and benefits package. Hydrasun are committed to being an equal opportunities employer, and no applicant will receive less favorable treatment, either directly or indirectly, during the recruitment process or during their employment as a result of a protected characteristic as defined by the Equality Act 2010. In order to apply for this vacancy, please complete the fields below and upload your CV. We respectfully request No Agency submissions, approaches or enquiries.
Jul 25, 2026
Full time
Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide. We are recruiting for a Customer Service Advisor to join our Glasgow branch. This is an excellent opportunity for a customer-focused professional to become part of a highly regarded technical business operating across a diverse range of industries. Working closely with customers and internal departments, you will play a key role in delivering exceptional service, processing enquiries, generating quotations, and ensuring customer requirements are fulfilled accurately and efficiently. The successful candidate will thrive in a fast-paced environment, demonstrate strong communication and organisational skills, and be committed to delivering outstanding customer service whilst identifying opportunities to support sales growth. Essential Experience, Qualifications and Competencies Previous experience within an internal sales, customer service, account management or commercial environment. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to build effective relationships with customers and colleagues. Good organisational and workload planning skills. Competent in the use of Microsoft Office applications, including Word and Excel. Proactive approach with the ability to use initiative and work effectively as part of a team. Educated to Standard Grade level (or equivalent), including English and Mathematics. Desirable Experience, Qualifications and Competencies Experience working within an engineering, industrial, manufacturing, oil and gas, or technical product environment. Knowledge of ERP systems. S/NVQ Level 2 or 3 in Customer Service. Familiarity with Hydrasun products and services. Responsibilities include but are not limited to: Responding to customer enquiries in a professional and timely manner. Preparing and issuing quotations in accordance with company pricing structures and customer agreements. Processing customer orders through the ERP system, ensuring accuracy and completeness. Reviewing orders to ensure compliance with quotations and agreed delivery commitments. Liaising with customers regarding order progress, delivery schedules and product availability. Building strong customer relationships and delivering a high standard of customer care. Identifying opportunities to promote additional products, services and solutions. Working closely with internal departments including Purchasing, Stores, Engineering, Workshop, Dispatch and Accounts to ensure customer requirements are met. Supporting the achievement of branch and departmental objectives. Adhering to Hydrasun's Quality and HSE Management Systems and procedures. Why Join Hydrasun Join a market-leading engineering and technology business. Be part of a collaborative and supportive team environment. Develop your commercial and technical knowledge across multiple industries. Opportunity to contribute directly to customer success and business growth. Competitive salary and benefits package. Hydrasun are committed to being an equal opportunities employer, and no applicant will receive less favorable treatment, either directly or indirectly, during the recruitment process or during their employment as a result of a protected characteristic as defined by the Equality Act 2010. In order to apply for this vacancy, please complete the fields below and upload your CV. We respectfully request No Agency submissions, approaches or enquiries.
Interaction Recruitment
Stanton Under Bardon, Leicestershire
Internal Account Manager - Office based - Coalville area - Full Time - Permanent role - Salary £30,000 - £32000 per annum Building and maintaining relationships with existing customers via email and telephone, working closely with the sales team and clients. Liaising effectively with internal departments to ensure customers receive an exceptional service. Dedicated point of contact for customer communications. Responsible for daily management of customer accounts on various portals. Provide administrative support for the Sales Managers. Monitoring stock levels and client forecasts. Manage the complete customer order process, from enquiry to order, manufacture through to delivery. Effectively communicate with both customers and suppliers. About you - You will be a team player Able to work on your own initiative Manage a busy workload and effectively prioritise. Good written and verbal communications skills and telephone manner. Experience of managing customers in a product/ service orientated business. Excellent attention to detail. Flexible, positive, "can do" attitude. Proven Microsoft Office experience including Excel, Word and Outlook. Applicants should apply on line or email Cv to (url removed) INDLEI
Jul 25, 2026
Full time
Internal Account Manager - Office based - Coalville area - Full Time - Permanent role - Salary £30,000 - £32000 per annum Building and maintaining relationships with existing customers via email and telephone, working closely with the sales team and clients. Liaising effectively with internal departments to ensure customers receive an exceptional service. Dedicated point of contact for customer communications. Responsible for daily management of customer accounts on various portals. Provide administrative support for the Sales Managers. Monitoring stock levels and client forecasts. Manage the complete customer order process, from enquiry to order, manufacture through to delivery. Effectively communicate with both customers and suppliers. About you - You will be a team player Able to work on your own initiative Manage a busy workload and effectively prioritise. Good written and verbal communications skills and telephone manner. Experience of managing customers in a product/ service orientated business. Excellent attention to detail. Flexible, positive, "can do" attitude. Proven Microsoft Office experience including Excel, Word and Outlook. Applicants should apply on line or email Cv to (url removed) INDLEI
Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Salary: £15.31 per hour worked rotating shift WP Recruitment & HR Ltd is acting as an employment business, By submitting your CV , you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Jul 25, 2026
Seasonal
Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Salary: £15.31 per hour worked rotating shift WP Recruitment & HR Ltd is acting as an employment business, By submitting your CV , you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
My client is a leading Civil Engineering and Groundworks contractor operating nationally across multiple regional offices, currently looking for a customer care coordinator, based in Tamworth. Built on a reputation for quality, safety, technical expertise and customer service, we work in partnership with major housebuilders and developers to deliver infrastructure, groundworks and civil engineering projects. Purpose of the Role The Customer Care Co-ordinator is responsible for managing customer care cases from initial notification through to successful completion and closure. Acting as the central point of contact for developers, clients, homeowners and internal operational teams, the role ensures defects, enquiries and service requests are handled professionally, efficiently and in line with customer care standards and service level agreements. The role plays a key part in protecting the company's reputation, delivering excellent customer experiences and supporting the achievement of Customer Service Excellence across all regional operations. Key Responsibilities Customer Care Administration Receive, log and manage customer care defects and service requests. Maintain accurate records within the customer care database and management systems. Ensure all customer care cases are correctly allocated and tracked through to completion. Monitor outstanding actions and follow up as required to ensure timely resolution. Customer Communication Act as the first point of contact for customers, homeowners and client representatives. Acknowledge customer care requests within agreed response times. Keep customers informed throughout the lifecycle of each case. Manage customer expectations professionally and courteously. Handle customer concerns and complaints with empathy and professionalism. Co-ordination of Repairs and Inspections Liaise with Contracts Managers, Site Teams, Operatives and Subcontractors to arrange inspections and remedial works. Schedule appointments with homeowners and clients. Issue diary invites and appointment confirmations. Co-ordinate resources to ensure remedial works are completed within agreed timescales. Database and Reporting Maintain accurate records of defects, customer communications, inspections and completed works. Produce reports on response times, completion rates and outstanding customer care cases. Assist in monitoring KPIs and service standards. Identify recurring issues and emerging trends. Commercial and Financial Responsibilities Assist in obtaining quotations for chargeable works. Process approved customer care orders. Support invoice administration and payment tracking where required. Ensure all supporting documentation is accurately recorded. Stakeholder Management Build effective working relationships with: Site Management Teams Contracts Managers Construction Directors Technical Teams Commercial Teams Clients and Developers Homeowners Promote a positive and professional image of the business at all times. Continuous Improvement Support initiatives aimed at improving customer satisfaction and service delivery. Contribute to lessons learned reviews and defect trend analysis. Promote a "right first time" approach by sharing recurring issue data with operational teams. Key Performance Indicators (KPIs) Customer care requests acknowledged within company SLA. Defects logged accurately and on time. Appointment booking timescales achieved. Customer satisfaction levels maintained or improved. Reduction in overdue customer care cases. Accurate maintenance of customer care records and databases. Timely closure of customer care actions. Skills, Knowledge and Experience Essential Previous experience in a customer care, customer service or administration role. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to manage multiple priorities simultaneously. Confident using Microsoft Office packages including Outlook, Word and Excel. Excellent attention to detail. Ability to work effectively with operational and technical teams. Desirable Experience within construction, housebuilding, groundworks or civil engineering. Knowledge of defects management processes. Experience using customer care management systems. Understanding of construction terminology and build processes. Personal Attributes Customer focused. Professional and approachable. Highly organised. Proactive and solution orientated. Calm under pressure. Resilient when dealing with challenging situations. Team player with a positive attitude. Committed to delivering excellent customer service. Career Development Opportunities This role offers progression opportunities into: Senior Customer Care Co-ordinator Customer Care Manager Head of Customer Care with continued development in customer service excellence, quality assurance and operational support within the Groundworks and Civil Engineering sector. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Jul 25, 2026
Full time
My client is a leading Civil Engineering and Groundworks contractor operating nationally across multiple regional offices, currently looking for a customer care coordinator, based in Tamworth. Built on a reputation for quality, safety, technical expertise and customer service, we work in partnership with major housebuilders and developers to deliver infrastructure, groundworks and civil engineering projects. Purpose of the Role The Customer Care Co-ordinator is responsible for managing customer care cases from initial notification through to successful completion and closure. Acting as the central point of contact for developers, clients, homeowners and internal operational teams, the role ensures defects, enquiries and service requests are handled professionally, efficiently and in line with customer care standards and service level agreements. The role plays a key part in protecting the company's reputation, delivering excellent customer experiences and supporting the achievement of Customer Service Excellence across all regional operations. Key Responsibilities Customer Care Administration Receive, log and manage customer care defects and service requests. Maintain accurate records within the customer care database and management systems. Ensure all customer care cases are correctly allocated and tracked through to completion. Monitor outstanding actions and follow up as required to ensure timely resolution. Customer Communication Act as the first point of contact for customers, homeowners and client representatives. Acknowledge customer care requests within agreed response times. Keep customers informed throughout the lifecycle of each case. Manage customer expectations professionally and courteously. Handle customer concerns and complaints with empathy and professionalism. Co-ordination of Repairs and Inspections Liaise with Contracts Managers, Site Teams, Operatives and Subcontractors to arrange inspections and remedial works. Schedule appointments with homeowners and clients. Issue diary invites and appointment confirmations. Co-ordinate resources to ensure remedial works are completed within agreed timescales. Database and Reporting Maintain accurate records of defects, customer communications, inspections and completed works. Produce reports on response times, completion rates and outstanding customer care cases. Assist in monitoring KPIs and service standards. Identify recurring issues and emerging trends. Commercial and Financial Responsibilities Assist in obtaining quotations for chargeable works. Process approved customer care orders. Support invoice administration and payment tracking where required. Ensure all supporting documentation is accurately recorded. Stakeholder Management Build effective working relationships with: Site Management Teams Contracts Managers Construction Directors Technical Teams Commercial Teams Clients and Developers Homeowners Promote a positive and professional image of the business at all times. Continuous Improvement Support initiatives aimed at improving customer satisfaction and service delivery. Contribute to lessons learned reviews and defect trend analysis. Promote a "right first time" approach by sharing recurring issue data with operational teams. Key Performance Indicators (KPIs) Customer care requests acknowledged within company SLA. Defects logged accurately and on time. Appointment booking timescales achieved. Customer satisfaction levels maintained or improved. Reduction in overdue customer care cases. Accurate maintenance of customer care records and databases. Timely closure of customer care actions. Skills, Knowledge and Experience Essential Previous experience in a customer care, customer service or administration role. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to manage multiple priorities simultaneously. Confident using Microsoft Office packages including Outlook, Word and Excel. Excellent attention to detail. Ability to work effectively with operational and technical teams. Desirable Experience within construction, housebuilding, groundworks or civil engineering. Knowledge of defects management processes. Experience using customer care management systems. Understanding of construction terminology and build processes. Personal Attributes Customer focused. Professional and approachable. Highly organised. Proactive and solution orientated. Calm under pressure. Resilient when dealing with challenging situations. Team player with a positive attitude. Committed to delivering excellent customer service. Career Development Opportunities This role offers progression opportunities into: Senior Customer Care Co-ordinator Customer Care Manager Head of Customer Care with continued development in customer service excellence, quality assurance and operational support within the Groundworks and Civil Engineering sector. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Temporary Customer Service Administrator - 7 DAY ROTA BASIS Location: East Edinburgh Start: ASAP Duration: Up to 3 months Rate: 13.50 per hour Hours: Rota basis of 5 days out of 7, including weekends (35 to 40 hours per week) About the Role: Our client, a well established and fast paced organisation, is currently looking to recruit a Temporary Customer Service Administrator. This is an excellent opportunity for someone who enjoys a varied role combining customer interaction with administrative responsibilities. You will play a key part in ensuring a smooth and professional experience for customers, while also supporting the wider team with important post-sale and operational admin tasks. Your responsibilities will include: Conducting handover appointments with customers Processing and invoicing completed sales accurately Carrying out occasional post office runs to support business needs Supporting with a range of post sale administrative tasks and customer case follow ups Providing a high standard of customer service throughout the process About You Excellent communication and customer service skills Strong organisational abilities and attention to detail Comfortable working in a fast-paced, administrative environment Flexible and able to work 5 days out of 7 on a rota, including weekends Proactive, reliable, and a strong team player Apply Now If you are available immediately and are looking for a varied, customer-focused administrative role, we would love to hear from you. By registering with Office Angels, you'll benefit from the support of a dedicated and experienced recruitment consultant, access to expert interview guidance, regular insights into the local job market, and ongoing feedback throughout your assignment and beyond. Why Temp With Office Angels? Working as a temp is a great way to explore different roles and industries while maintaining control over your work/life balance. Benefits include: Weekly pay 28 days paid annual leave (accrued weekly) Direct employment with Office Angels - we're always on hand to support you Access to high street discount vouchers Eye care vouchers and contributions towards glasses for VDU use Support with securing permanent roles and interview coaching Pension scheme option (with employer contributions) Statutory Sick Pay Access to a confidential Employee Assistance Programme Opportunities across our wider group of specialist recruitment businesses Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 25, 2026
Seasonal
Temporary Customer Service Administrator - 7 DAY ROTA BASIS Location: East Edinburgh Start: ASAP Duration: Up to 3 months Rate: 13.50 per hour Hours: Rota basis of 5 days out of 7, including weekends (35 to 40 hours per week) About the Role: Our client, a well established and fast paced organisation, is currently looking to recruit a Temporary Customer Service Administrator. This is an excellent opportunity for someone who enjoys a varied role combining customer interaction with administrative responsibilities. You will play a key part in ensuring a smooth and professional experience for customers, while also supporting the wider team with important post-sale and operational admin tasks. Your responsibilities will include: Conducting handover appointments with customers Processing and invoicing completed sales accurately Carrying out occasional post office runs to support business needs Supporting with a range of post sale administrative tasks and customer case follow ups Providing a high standard of customer service throughout the process About You Excellent communication and customer service skills Strong organisational abilities and attention to detail Comfortable working in a fast-paced, administrative environment Flexible and able to work 5 days out of 7 on a rota, including weekends Proactive, reliable, and a strong team player Apply Now If you are available immediately and are looking for a varied, customer-focused administrative role, we would love to hear from you. By registering with Office Angels, you'll benefit from the support of a dedicated and experienced recruitment consultant, access to expert interview guidance, regular insights into the local job market, and ongoing feedback throughout your assignment and beyond. Why Temp With Office Angels? Working as a temp is a great way to explore different roles and industries while maintaining control over your work/life balance. Benefits include: Weekly pay 28 days paid annual leave (accrued weekly) Direct employment with Office Angels - we're always on hand to support you Access to high street discount vouchers Eye care vouchers and contributions towards glasses for VDU use Support with securing permanent roles and interview coaching Pension scheme option (with employer contributions) Statutory Sick Pay Access to a confidential Employee Assistance Programme Opportunities across our wider group of specialist recruitment businesses Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Graduate Sales Executive Graduate Opportunity Business Development Full Training Provided Uncapped Earning Potential The Company T3AM Global is recruiting on behalf of a growing energy consultancy that is continuing to invest in its Manchester sales team. Working with commercial customers across the UK, the business provides tailored energy solutions and has built a strong reputation for delivering excellent customer service and building long-term client relationships. As the business continues to grow, we are looking to recruit ambitious graduates who are eager to begin a rewarding career in sales. If you're motivated, enjoy speaking with people, and are driven by targets and earning potential, this is an excellent opportunity to develop your career within a supportive and high-performing environment. The Role As a Graduate Sales Executive , you will receive comprehensive training and ongoing coaching to help you develop into a successful Business-to-Business (B2B) sales professional. You will be responsible for generating new business through outbound calls to commercial customers, discussing their energy requirements, and introducing tailored energy solutions. You'll be supported every step of the way as you build your confidence, sales skills, and industry knowledge. This is a fully office-based role within a fast-paced sales environment where success is recognised through uncapped commission, continuous development, and genuine opportunities for career progression. Your responsibilities will include: Making outbound calls to prospective business customers Learning how to identify new business opportunities and generate sales Building rapport and developing strong customer relationships Managing the sales process from initial enquiry through to completion Working towards individual sales targets and performance KPIs Keeping customer records and CRM systems up to date Working collaboratively as part of a motivated and supportive sales team Developing your communication, negotiation, and closing skills through ongoing training What We're Looking For We are looking for enthusiastic graduates who are keen to build a long-term career in sales. Essential: A recent degree (or equivalent qualification) in any discipline Excellent communication and interpersonal skills A positive attitude and willingness to learn Self-motivation with a strong work ethic Confidence speaking with customers over the phone Resilience and determination to achieve targets Ability to work from the Manchester office five days per week Desirable: Previous customer service, retail, hospitality, or sales experience Experience working towards targets or KPIs An interest in business development, sales, or the energy sector Strong organisational and time management skills No previous energy or B2B sales experience is required, as full training and ongoing mentoring will be provided. What's On Offer This is an excellent opportunity for a graduate looking to launch a successful career in sales with a growing business that invests in its people. Salary: 25,000 - 30,000 per annum Realistic OTE of 40,000+ Uncapped commission structure Full training and structured onboarding programme Ongoing coaching and professional development Clear career progression opportunities Supportive, high-performing sales environment Modern Manchester office Monday to Friday working pattern How to Apply If you're an ambitious graduate looking to start your career in sales with a business that offers excellent earning potential, full training, and genuine opportunities for progression, we'd love to hear from you. Please submit your CV via this advert. We aim to respond to all successful applications within five working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
Jul 25, 2026
Full time
Graduate Sales Executive Graduate Opportunity Business Development Full Training Provided Uncapped Earning Potential The Company T3AM Global is recruiting on behalf of a growing energy consultancy that is continuing to invest in its Manchester sales team. Working with commercial customers across the UK, the business provides tailored energy solutions and has built a strong reputation for delivering excellent customer service and building long-term client relationships. As the business continues to grow, we are looking to recruit ambitious graduates who are eager to begin a rewarding career in sales. If you're motivated, enjoy speaking with people, and are driven by targets and earning potential, this is an excellent opportunity to develop your career within a supportive and high-performing environment. The Role As a Graduate Sales Executive , you will receive comprehensive training and ongoing coaching to help you develop into a successful Business-to-Business (B2B) sales professional. You will be responsible for generating new business through outbound calls to commercial customers, discussing their energy requirements, and introducing tailored energy solutions. You'll be supported every step of the way as you build your confidence, sales skills, and industry knowledge. This is a fully office-based role within a fast-paced sales environment where success is recognised through uncapped commission, continuous development, and genuine opportunities for career progression. Your responsibilities will include: Making outbound calls to prospective business customers Learning how to identify new business opportunities and generate sales Building rapport and developing strong customer relationships Managing the sales process from initial enquiry through to completion Working towards individual sales targets and performance KPIs Keeping customer records and CRM systems up to date Working collaboratively as part of a motivated and supportive sales team Developing your communication, negotiation, and closing skills through ongoing training What We're Looking For We are looking for enthusiastic graduates who are keen to build a long-term career in sales. Essential: A recent degree (or equivalent qualification) in any discipline Excellent communication and interpersonal skills A positive attitude and willingness to learn Self-motivation with a strong work ethic Confidence speaking with customers over the phone Resilience and determination to achieve targets Ability to work from the Manchester office five days per week Desirable: Previous customer service, retail, hospitality, or sales experience Experience working towards targets or KPIs An interest in business development, sales, or the energy sector Strong organisational and time management skills No previous energy or B2B sales experience is required, as full training and ongoing mentoring will be provided. What's On Offer This is an excellent opportunity for a graduate looking to launch a successful career in sales with a growing business that invests in its people. Salary: 25,000 - 30,000 per annum Realistic OTE of 40,000+ Uncapped commission structure Full training and structured onboarding programme Ongoing coaching and professional development Clear career progression opportunities Supportive, high-performing sales environment Modern Manchester office Monday to Friday working pattern How to Apply If you're an ambitious graduate looking to start your career in sales with a business that offers excellent earning potential, full training, and genuine opportunities for progression, we'd love to hear from you. Please submit your CV via this advert. We aim to respond to all successful applications within five working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
NEW VACANCY! (SC3691) PROJECT MANAGER / COORDINATOR - Large Format HERTFORDSHIRE Open (Depending on Experience) Our client is an established large format design, print & signage company based in Hertfordshire & have an exciting role for the right person. The role includes managing the workflow and daily administrative support for client services plus managing crossover tasks such as booking installers, coordination of workflow, creating job sheets, O&M documents and RAMS. These documents will be then put into the production system to ensure everyone is properly informed and instructed so they can simply do their work. The role will also involve coordinating project timings, expenditures- (to a degree) and scheduling. Additionally, this person will act as the primary client liaison, serving as the interface between the in-house team and external clients. The idea is to create a conduit to ensure work is received systematically into the production process. Responsibilities include: Managing daily client communications: Including answering inquiries via email and telephone, understanding client needs, and relaying relevant information to the production team to facilitate appropriate actions. Documenting information & instructions: Through written communication such as emails and preparing job sheets and work orders and other supporting documentation. Preparing quotations for clients: Drafting proposals based on existing pricing structures, with consideration for any unique or new requirements. A strong numerical and logical aptitude would be an advantage for this role. Attending and holding daily meetings: Participating daily briefings, and morning scrums to outline the days objectives, prioritise tasks, and share critical information. Working with Operations Manager: Collaborating closely with the Operations Manager to ensure the availability of stocks and materials required for project completion and maintaining regular contact with clients to inform them of any modifications, delays, or updates to previously agreed instructions. Stock Control: Supporting material and stock ordering processes by ensuring the correct materials are available when needed and placing orders with suppliers accordingly. RAMS: Preparing risk assessments and method statements prior to any on- site installations to allow clients to review our approach and safety protocols, ensuring work is conducted safely and in compliance with established procedures. Helping Out: Providing general daily support within a dynamic team environment, assisting where additional help is needed, promoting teamwork. This position requires a versatile, organised, and professional individual capable of managing multiple responsibilities efficiently within a fast-paced work environment To apply please email a copy of your CV
Jul 25, 2026
Full time
NEW VACANCY! (SC3691) PROJECT MANAGER / COORDINATOR - Large Format HERTFORDSHIRE Open (Depending on Experience) Our client is an established large format design, print & signage company based in Hertfordshire & have an exciting role for the right person. The role includes managing the workflow and daily administrative support for client services plus managing crossover tasks such as booking installers, coordination of workflow, creating job sheets, O&M documents and RAMS. These documents will be then put into the production system to ensure everyone is properly informed and instructed so they can simply do their work. The role will also involve coordinating project timings, expenditures- (to a degree) and scheduling. Additionally, this person will act as the primary client liaison, serving as the interface between the in-house team and external clients. The idea is to create a conduit to ensure work is received systematically into the production process. Responsibilities include: Managing daily client communications: Including answering inquiries via email and telephone, understanding client needs, and relaying relevant information to the production team to facilitate appropriate actions. Documenting information & instructions: Through written communication such as emails and preparing job sheets and work orders and other supporting documentation. Preparing quotations for clients: Drafting proposals based on existing pricing structures, with consideration for any unique or new requirements. A strong numerical and logical aptitude would be an advantage for this role. Attending and holding daily meetings: Participating daily briefings, and morning scrums to outline the days objectives, prioritise tasks, and share critical information. Working with Operations Manager: Collaborating closely with the Operations Manager to ensure the availability of stocks and materials required for project completion and maintaining regular contact with clients to inform them of any modifications, delays, or updates to previously agreed instructions. Stock Control: Supporting material and stock ordering processes by ensuring the correct materials are available when needed and placing orders with suppliers accordingly. RAMS: Preparing risk assessments and method statements prior to any on- site installations to allow clients to review our approach and safety protocols, ensuring work is conducted safely and in compliance with established procedures. Helping Out: Providing general daily support within a dynamic team environment, assisting where additional help is needed, promoting teamwork. This position requires a versatile, organised, and professional individual capable of managing multiple responsibilities efficiently within a fast-paced work environment To apply please email a copy of your CV
Customer Service Advisor - Telephone-Based Location: Bradford BD6 - must be able to also commute to Leeds! Salary: 12.71ph - 24,784.50 per annum Hours: Full-Time - 40hrs per week - rotating shift pattern between 7am-7pm Contract: Temporary ongoing with a chance to go permenant Start date: Must be available to start ASAP! No experience needed - just good work ethic, attitude and people skills! We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team. This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services. The Role As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently. You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times. Key Responsibilities Managing inbound customer calls in a professional and friendly manner Resolving customer queries and providing accurate information Updating customer records and account information on internal systems Escalating complex enquiries where appropriate Meeting individual and team performance targets Delivering a consistently high level of customer service Working collaboratively with colleagues across departments Skills & Experience Required Excellent verbal and written communication skills Confident and professional telephone manner Strong organisational and time management skills Good attention to detail and accuracy Competent IT skills and confidence using multiple systems Positive, customer-focused approach Ability to work effectively in a fast-paced environment Desirable Previous experience in a customer service or contact centre environment Experience using CRM systems or customer databases What's on Offer? Salary of 24,784.50 per annum Hybrid working arrangement Full training and ongoing support Friendly and supportive team environment Career development and progression opportunities Monday to Friday working pattern with limited Saturday requirements If you're passionate about providing excellent customer service and are looking for a rewarding opportunity with a reputable employer, we'd love to hear from you. Apply today to be considered. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Jul 25, 2026
Full time
Customer Service Advisor - Telephone-Based Location: Bradford BD6 - must be able to also commute to Leeds! Salary: 12.71ph - 24,784.50 per annum Hours: Full-Time - 40hrs per week - rotating shift pattern between 7am-7pm Contract: Temporary ongoing with a chance to go permenant Start date: Must be available to start ASAP! No experience needed - just good work ethic, attitude and people skills! We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team. This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services. The Role As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently. You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times. Key Responsibilities Managing inbound customer calls in a professional and friendly manner Resolving customer queries and providing accurate information Updating customer records and account information on internal systems Escalating complex enquiries where appropriate Meeting individual and team performance targets Delivering a consistently high level of customer service Working collaboratively with colleagues across departments Skills & Experience Required Excellent verbal and written communication skills Confident and professional telephone manner Strong organisational and time management skills Good attention to detail and accuracy Competent IT skills and confidence using multiple systems Positive, customer-focused approach Ability to work effectively in a fast-paced environment Desirable Previous experience in a customer service or contact centre environment Experience using CRM systems or customer databases What's on Offer? Salary of 24,784.50 per annum Hybrid working arrangement Full training and ongoing support Friendly and supportive team environment Career development and progression opportunities Monday to Friday working pattern with limited Saturday requirements If you're passionate about providing excellent customer service and are looking for a rewarding opportunity with a reputable employer, we'd love to hear from you. Apply today to be considered. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Bedfordshire Chamber Of Commerce
Luton, Bedfordshire
Job Title: Business Engagement / Account Manager Reporting To: Head of Membership and Global Trade Services Location: Bedfordshire Contract Type: Permanent Luton office; 8:30am 5pm with one hour lunch About Us At Bedfordshire Chamber of Commerce, we are passionate about helping businesses succeed. As the county s leading business membership organisation, we connect, support and champion businesses of all sizes, creating opportunities for growth, collaboration and innovation. Accredited by the British Chambers of Commerce, we are part of a powerful UK wide network that gives our members a strong voice locally, nationally and internationally. With more than 830 member organisations employing over 56,000 people, we play a key role in shaping Bedfordshire s business community. From supporting international trade and driving local economic growth to delivering high-profile events, our work makes a real difference to the businesses we serve. We are proud to lead initiatives including the Bedfordshire SME Business Awards, celebrating local business success; NXTGen, our network for ambitious young professionals and BedX, a pioneering supply chain project connecting businesses with new opportunities. Role Overview The Account Manager will actively engage with our members to ensure they receive genuine value from their membership. This is a relationship focused, commercially aware role with responsibility for member retention, identifying opportunities for collaboration. Job Responsibilities: Actively engage with members on a regular basis through phone, email and in-person attendance at events, discussing matters of importance to them and advising as required. Cross-identify opportunities for member-to-member collaboration and arrange introductions as necessary. Update members on upcoming events, encouraging attendance and inviting participation. Stay abreast of policy and legislative changes and economic factors which could affect our members; hold thoughtful conversations and provide relevant updates. Keep relevant members informed of grants, funding opportunities or dispensations available to their business. Attend Chamber events as a representative of membership engagement. Hold meetings with members to understand how the Chamber can serve them more effectively. Manage annual membership renewal conversations; understand and record the reasons where a business chooses to leave. Assist in marketing efforts by suggesting relevant content, articles or mailers of interest to the membership. Maintain the CRM system, keeping contact details, business information and key stakeholder records up to date. Person Requirements: Experienced business professional who is commercially astute and confident communicating with senior stakeholders. A social chameleon able to adapt tone, language and approach to suit a wide variety of audiences. Personable, warm and genuinely interested in people and their businesses. Highly organised with a structured, process-driven approach to managing a portfolio of members. Demonstrable experience in account management or relationship management. Flexible and willing to attend occasional evening events. Desirable: Experience working within a membership organisation, trade body or similar stakeholder-facing environment. Familiarity with CRM systems and data management. An understanding of the local Bedfordshire business community. Benefits: Pension contributions Westfield Health Cash Plan Westfield Rewards Plan (get discounts and rewards from hundreds of leading retailers, restaurants and destinations) 20 days holiday a year, increasing by 1 day for every year of service up to a maximum of 30 days plus UK Bank Holidays Apply today with an up-to-date CV.
Jul 25, 2026
Full time
Job Title: Business Engagement / Account Manager Reporting To: Head of Membership and Global Trade Services Location: Bedfordshire Contract Type: Permanent Luton office; 8:30am 5pm with one hour lunch About Us At Bedfordshire Chamber of Commerce, we are passionate about helping businesses succeed. As the county s leading business membership organisation, we connect, support and champion businesses of all sizes, creating opportunities for growth, collaboration and innovation. Accredited by the British Chambers of Commerce, we are part of a powerful UK wide network that gives our members a strong voice locally, nationally and internationally. With more than 830 member organisations employing over 56,000 people, we play a key role in shaping Bedfordshire s business community. From supporting international trade and driving local economic growth to delivering high-profile events, our work makes a real difference to the businesses we serve. We are proud to lead initiatives including the Bedfordshire SME Business Awards, celebrating local business success; NXTGen, our network for ambitious young professionals and BedX, a pioneering supply chain project connecting businesses with new opportunities. Role Overview The Account Manager will actively engage with our members to ensure they receive genuine value from their membership. This is a relationship focused, commercially aware role with responsibility for member retention, identifying opportunities for collaboration. Job Responsibilities: Actively engage with members on a regular basis through phone, email and in-person attendance at events, discussing matters of importance to them and advising as required. Cross-identify opportunities for member-to-member collaboration and arrange introductions as necessary. Update members on upcoming events, encouraging attendance and inviting participation. Stay abreast of policy and legislative changes and economic factors which could affect our members; hold thoughtful conversations and provide relevant updates. Keep relevant members informed of grants, funding opportunities or dispensations available to their business. Attend Chamber events as a representative of membership engagement. Hold meetings with members to understand how the Chamber can serve them more effectively. Manage annual membership renewal conversations; understand and record the reasons where a business chooses to leave. Assist in marketing efforts by suggesting relevant content, articles or mailers of interest to the membership. Maintain the CRM system, keeping contact details, business information and key stakeholder records up to date. Person Requirements: Experienced business professional who is commercially astute and confident communicating with senior stakeholders. A social chameleon able to adapt tone, language and approach to suit a wide variety of audiences. Personable, warm and genuinely interested in people and their businesses. Highly organised with a structured, process-driven approach to managing a portfolio of members. Demonstrable experience in account management or relationship management. Flexible and willing to attend occasional evening events. Desirable: Experience working within a membership organisation, trade body or similar stakeholder-facing environment. Familiarity with CRM systems and data management. An understanding of the local Bedfordshire business community. Benefits: Pension contributions Westfield Health Cash Plan Westfield Rewards Plan (get discounts and rewards from hundreds of leading retailers, restaurants and destinations) 20 days holiday a year, increasing by 1 day for every year of service up to a maximum of 30 days plus UK Bank Holidays Apply today with an up-to-date CV.
Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Jul 25, 2026
Full time
Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Abbot Fire Group is looking for a seasoned, proactive Operations Controller/Planner-Scheduler to join our team. This is a varied and pivotal operational role responsible for coordinating the day-to-day running of the business, ensuring engineers are scheduled efficiently, systems and processes are maintained, and customers receive an exceptional level of service. You'll oversee planning, compliance, administration and operational support, working closely with engineers and colleagues across operations, finance and sales to ensure every job is delivered accurately, efficiently and safely. Your ability to keep the plates spinning will be your greatest strength, along with your natural talent for organisation, problem-solving and delivering first-class customer service. You'll be the central point of coordination between engineers, customers and internal departments, ensuring work flows seamlessly from booking through to invoicing. What you receive for joining us: We're offering a competitive salary, 25 days holiday plus Bank Holidays, and a company pension and your birthday off. This is a 100% office-based role at our Gawcott office, working 40 hours per week. We offer flexibility on working hours, with the choice of 8am 4pm, 8.30am 4.30pm or 9am 5pm, Monday to Friday. Here's a look at some of the things you'll be doing: Coordinate the day-to-day operation of the business by managing systems, inducting and training staff, ensuring compliance with company policies and health & safety requirements, supporting fleet, warehouse and office management, stock control, audits, and maintaining efficient administrative systems. Plan, schedule and monitor engineer workloads using CRM systems, Gabriel, Excel and customer portals, producing permits, RAMS and supporting documentation, allocating jobs based on priority, skills and location, updating customer portals, tracking progress through to completion and ensuring full engineer utilisation. Provide outstanding customer and engineer support by managing incoming enquiries, confirming appointments, supplying site information, resolving operational issues, processing orders, obtaining missing information, managing recommendations and quotations, and ensuring accurate documentation is returned and ready for invoicing. Drive operational efficiency and continuous improvement by checking job sheets, timesheets and invoicing information, supporting finance with accurate billing data, improving planning processes and CRM usage, assisting with marketing and company events, covering colleagues during absences, maintaining confidentiality and undertaking any additional duties required to support the business. Can you show experience in some of these areas? Experience within an Operations Controller, Planner, Scheduler or Coordination role, managing engineers or field-based teams and ensuring the smooth day-to-day running of business operations. Strong knowledge of planning, scheduling, CRM systems, customer portals and administration, with experience tracking jobs from booking through to completion and invoicing. Good understanding of Health & Safety, including PPE, RAMS, permits, compliance documentation and supporting audits, together with excellent organisational, prioritisation and problem-solving skills. Excellent communication skills with the ability to build strong relationships with customers, engineers and colleagues, whilst remaining adaptable, proactive, highly organised and committed to delivering exceptional customer service. Introducing our organisation: Abbot Fire Group is proud to be part of Complii. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and vertical transportation divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers an excellent opportunity to play a key part in the continued growth and success of our business while helping deliver operational excellence across the organisation.
Jul 25, 2026
Full time
Abbot Fire Group is looking for a seasoned, proactive Operations Controller/Planner-Scheduler to join our team. This is a varied and pivotal operational role responsible for coordinating the day-to-day running of the business, ensuring engineers are scheduled efficiently, systems and processes are maintained, and customers receive an exceptional level of service. You'll oversee planning, compliance, administration and operational support, working closely with engineers and colleagues across operations, finance and sales to ensure every job is delivered accurately, efficiently and safely. Your ability to keep the plates spinning will be your greatest strength, along with your natural talent for organisation, problem-solving and delivering first-class customer service. You'll be the central point of coordination between engineers, customers and internal departments, ensuring work flows seamlessly from booking through to invoicing. What you receive for joining us: We're offering a competitive salary, 25 days holiday plus Bank Holidays, and a company pension and your birthday off. This is a 100% office-based role at our Gawcott office, working 40 hours per week. We offer flexibility on working hours, with the choice of 8am 4pm, 8.30am 4.30pm or 9am 5pm, Monday to Friday. Here's a look at some of the things you'll be doing: Coordinate the day-to-day operation of the business by managing systems, inducting and training staff, ensuring compliance with company policies and health & safety requirements, supporting fleet, warehouse and office management, stock control, audits, and maintaining efficient administrative systems. Plan, schedule and monitor engineer workloads using CRM systems, Gabriel, Excel and customer portals, producing permits, RAMS and supporting documentation, allocating jobs based on priority, skills and location, updating customer portals, tracking progress through to completion and ensuring full engineer utilisation. Provide outstanding customer and engineer support by managing incoming enquiries, confirming appointments, supplying site information, resolving operational issues, processing orders, obtaining missing information, managing recommendations and quotations, and ensuring accurate documentation is returned and ready for invoicing. Drive operational efficiency and continuous improvement by checking job sheets, timesheets and invoicing information, supporting finance with accurate billing data, improving planning processes and CRM usage, assisting with marketing and company events, covering colleagues during absences, maintaining confidentiality and undertaking any additional duties required to support the business. Can you show experience in some of these areas? Experience within an Operations Controller, Planner, Scheduler or Coordination role, managing engineers or field-based teams and ensuring the smooth day-to-day running of business operations. Strong knowledge of planning, scheduling, CRM systems, customer portals and administration, with experience tracking jobs from booking through to completion and invoicing. Good understanding of Health & Safety, including PPE, RAMS, permits, compliance documentation and supporting audits, together with excellent organisational, prioritisation and problem-solving skills. Excellent communication skills with the ability to build strong relationships with customers, engineers and colleagues, whilst remaining adaptable, proactive, highly organised and committed to delivering exceptional customer service. Introducing our organisation: Abbot Fire Group is proud to be part of Complii. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and vertical transportation divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers an excellent opportunity to play a key part in the continued growth and success of our business while helping deliver operational excellence across the organisation.
