THE ROLE I am currently recruiting for a Customer Service Assistant for my client based in Tower Hill, Droitwich. They are a privately owned company which initially specialised in booking 2-5-star accommodation and short breaks throughout the UK for both the leisure and corporate traveller, as well as offering call centre facilities to hotels and other leisure related companies. They also offer emergency relocation services and accommodation and claims handling to the insurance market. You will be providing excellent service to their clients and hotels, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Team. KEY RESPONSIBILITIES/DUTIES Handle inbound and outbound calls with clients and hotels Monitor and respond to emails accordingly Deal with all enquiries within agreed service level agreements (SLA's), consistently prioritising throughout the day Work with the Customer Service Team to meet required levels of bookings and commissions Provide the management team with feedback on what's going well and not well e.g. hotel rates that are not competitive Know the hotels the client works with and keep up to date with the processes you need to follow Follow the customer complaints process, ensuring supervisors are advised Attend regular 1-1's with your line manager, completing the necessary paperwork Attend regular hotel familiarisation trips to ensure product knowledge remains current To act on your responsibilities detailed in the Health & Safety at Work Act 1974 To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm To be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your Manager To familiarise yourself with your departmental standards of performance and to be able to demonstrate their application To co-operate and communicate with colleagues and Management to ensure effective department teamwork and high morale To attend any meetings, training sessions or courses that may be beneficial to you and your department To follow any procedures set up for energy conservation PERSON SPECIFICATION Essential GCSE English & Maths Proactive planning Commercial Awareness Flexible in their approach and be able to prioritise work At least 1 years' experience in a similar role Ability to work on own initiative and to tight timescales when necessary Enthusiastic self-starter able to work on own initiative Willingness to learn Well organised Have a positive attitude Desirable Computer literate Written & verbal communicator at all levels Customer Focused Attention to detail Motivational skills Effective time manager Good relationship builder Contact Centre experience Experience with problem solving and customer complaints Knowledge of CRM systems SALARY AND WORKING HOURS Permanent role 40 hours per week - can be flexible around this if needed Office opening hours (your hours will fall as part of these): Monday to Friday 08:00 to 19:00, Saturday and Sunday 10:00 to 16:00 £18.6k salary BENEFITS You can choose from a range of protection, healthcare or lifestyle benefits from the client's fully flexible rewards programme You will have a generous holiday entitlement of 33 days - you may be required to work bank holidays Discounted travel and accommodation Annual company bonus Additional holiday with years' service Company social events Referral scheme - £200 bonus if you recommend an individual to the company and they pass probation Training and development, they promote within the business where possible Healthcare cashback scheme DOES THIS SOUND LIKE YOU? If you have a Customer Service background and are interested in this role, please send your cv and call Maisie on
Jan 26, 2022
Full time
THE ROLE I am currently recruiting for a Customer Service Assistant for my client based in Tower Hill, Droitwich. They are a privately owned company which initially specialised in booking 2-5-star accommodation and short breaks throughout the UK for both the leisure and corporate traveller, as well as offering call centre facilities to hotels and other leisure related companies. They also offer emergency relocation services and accommodation and claims handling to the insurance market. You will be providing excellent service to their clients and hotels, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Team. KEY RESPONSIBILITIES/DUTIES Handle inbound and outbound calls with clients and hotels Monitor and respond to emails accordingly Deal with all enquiries within agreed service level agreements (SLA's), consistently prioritising throughout the day Work with the Customer Service Team to meet required levels of bookings and commissions Provide the management team with feedback on what's going well and not well e.g. hotel rates that are not competitive Know the hotels the client works with and keep up to date with the processes you need to follow Follow the customer complaints process, ensuring supervisors are advised Attend regular 1-1's with your line manager, completing the necessary paperwork Attend regular hotel familiarisation trips to ensure product knowledge remains current To act on your responsibilities detailed in the Health & Safety at Work Act 1974 To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm To be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your Manager To familiarise yourself with your departmental standards of performance and to be able to demonstrate their application To co-operate and communicate with colleagues and Management to ensure effective department teamwork and high morale To attend any meetings, training sessions or courses that may be beneficial to you and your department To follow any procedures set up for energy conservation PERSON SPECIFICATION Essential GCSE English & Maths Proactive planning Commercial Awareness Flexible in their approach and be able to prioritise work At least 1 years' experience in a similar role Ability to work on own initiative and to tight timescales when necessary Enthusiastic self-starter able to work on own initiative Willingness to learn Well organised Have a positive attitude Desirable Computer literate Written & verbal communicator at all levels Customer Focused Attention to detail Motivational skills Effective time manager Good relationship builder Contact Centre experience Experience with problem solving and customer complaints Knowledge of CRM systems SALARY AND WORKING HOURS Permanent role 40 hours per week - can be flexible around this if needed Office opening hours (your hours will fall as part of these): Monday to Friday 08:00 to 19:00, Saturday and Sunday 10:00 to 16:00 £18.6k salary BENEFITS You can choose from a range of protection, healthcare or lifestyle benefits from the client's fully flexible rewards programme You will have a generous holiday entitlement of 33 days - you may be required to work bank holidays Discounted travel and accommodation Annual company bonus Additional holiday with years' service Company social events Referral scheme - £200 bonus if you recommend an individual to the company and they pass probation Training and development, they promote within the business where possible Healthcare cashback scheme DOES THIS SOUND LIKE YOU? If you have a Customer Service background and are interested in this role, please send your cv and call Maisie on
***CUSTOMER SERVICE EXECUTIVES*** Brook Street have an incredible prospect for a Customer Service Executive to become a part of a well-established business located in Belper. If you are looking to work for a company who support and value your career, with opportunity for development, then this is the opportunity for you! " SALARY: £20,508.00 per annum plus BONUS " FULL TIME: PERMANENT " HOURS: Monday - Friday (08:00 - 17:00) with occasional weekend work " LOCATION: Belper, DE56 THE JOB: " Taking inbound calls and making outbound calls " Dealing with customer enquiries " Booking engineers " Liaising and communicating with clients THE successful CANDIDATE WILL NEED: " Confident and clear telephone manner " Previous customer service experience " Shows initiative in problem solving " Basic IT skills " Great communication skills " Enthusiasm to learn, grow and progress within a team Please email your CV
Jan 26, 2022
Full time
***CUSTOMER SERVICE EXECUTIVES*** Brook Street have an incredible prospect for a Customer Service Executive to become a part of a well-established business located in Belper. If you are looking to work for a company who support and value your career, with opportunity for development, then this is the opportunity for you! " SALARY: £20,508.00 per annum plus BONUS " FULL TIME: PERMANENT " HOURS: Monday - Friday (08:00 - 17:00) with occasional weekend work " LOCATION: Belper, DE56 THE JOB: " Taking inbound calls and making outbound calls " Dealing with customer enquiries " Booking engineers " Liaising and communicating with clients THE successful CANDIDATE WILL NEED: " Confident and clear telephone manner " Previous customer service experience " Shows initiative in problem solving " Basic IT skills " Great communication skills " Enthusiasm to learn, grow and progress within a team Please email your CV
A full-time temporary admin role has become available within the Liverpool area, in a government department. hours: 37 per week, Monday to Friday, office hours. Pay: 8.91 per hour. Duties: Usher responsibilities include, setting up court hearings, both remote and in person. Liaising with the judiciary regarding listing and legal practitioners. Administrative duties such as, post, and answering telephone calls. Please apply online AOLOWP
Jan 26, 2022
Full time
A full-time temporary admin role has become available within the Liverpool area, in a government department. hours: 37 per week, Monday to Friday, office hours. Pay: 8.91 per hour. Duties: Usher responsibilities include, setting up court hearings, both remote and in person. Liaising with the judiciary regarding listing and legal practitioners. Administrative duties such as, post, and answering telephone calls. Please apply online AOLOWP
Do you have experience working with the general public? Are you looking for a new opportunity working with in a call centre background? We are currently recruiting as described below will give you the opportunity to learn and broaden your general banking knowledge. BENEFITS Full training provided A generous 33 days annual leave allowance (you may be asked to work bank holidays dependant on work rota Working from home and full equipment will be provided. KEY RESPONSIBILITIES/DUTIES You will be working within a supportive team in one of the client's telephony centres where you'll have direct interaction with customers over the phone Within your first two years, my client will support your personal development with training to achieve the Professional Banker Certificate, an externally recognised qualification Applying your customer service expertise when dealing with and referring business customer transactions and queries Assisting customers with any issues or queries they may have Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs Gathering information to understand customers' requirements and offer suitable solutions Maintaining a detailed knowledge of the financial services product range Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams PERSON SPECIFICATION A Customer Service background is ideal (retail, hospitality, call centre, etc) Comfortable dealing with customers, both over the phone and via email Ability to build relationships in a fast-paced, challenging environment Patience Listening skills Determination to go the extra mile Remaining calm under pressure Hard working to achieve quality results (answering a high level of calls, etc) Good numerical and organisational skills Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers Attention to detail SALARY AND WORKING HOURS Permanent Contract You will need to be flexible in working a rotating shift pattern. You'll have 3 weeks' notice of shift patterns, so you'll know when you're working well in advance Opening times: Monday to Friday - 7am to 8pm Saturday - 8am to 8pm Sunday - 9am to 8pm Your shifts will fall between these times. Your training programme will be 9 - 5, Monday - Friday for 6 weeks Currently you'll be required to work 2 Saturdays or Sundays (not both) over 5 weekends. Bank Holiday working is a feature of this role. Your hours of work will be between these hours on a rotational basis, and you must be able to commit to the full range of hours. Your hours of work will be discussed in more detail with you upon successful completion of our interview process. Salary: £19,125 - £21,250 based on experience and performance at interview We are working toward a start date of the 15th of March so if you feel you may be suitable for the role above please apply now!
Jan 26, 2022
Full time
Do you have experience working with the general public? Are you looking for a new opportunity working with in a call centre background? We are currently recruiting as described below will give you the opportunity to learn and broaden your general banking knowledge. BENEFITS Full training provided A generous 33 days annual leave allowance (you may be asked to work bank holidays dependant on work rota Working from home and full equipment will be provided. KEY RESPONSIBILITIES/DUTIES You will be working within a supportive team in one of the client's telephony centres where you'll have direct interaction with customers over the phone Within your first two years, my client will support your personal development with training to achieve the Professional Banker Certificate, an externally recognised qualification Applying your customer service expertise when dealing with and referring business customer transactions and queries Assisting customers with any issues or queries they may have Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs Gathering information to understand customers' requirements and offer suitable solutions Maintaining a detailed knowledge of the financial services product range Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams PERSON SPECIFICATION A Customer Service background is ideal (retail, hospitality, call centre, etc) Comfortable dealing with customers, both over the phone and via email Ability to build relationships in a fast-paced, challenging environment Patience Listening skills Determination to go the extra mile Remaining calm under pressure Hard working to achieve quality results (answering a high level of calls, etc) Good numerical and organisational skills Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers Attention to detail SALARY AND WORKING HOURS Permanent Contract You will need to be flexible in working a rotating shift pattern. You'll have 3 weeks' notice of shift patterns, so you'll know when you're working well in advance Opening times: Monday to Friday - 7am to 8pm Saturday - 8am to 8pm Sunday - 9am to 8pm Your shifts will fall between these times. Your training programme will be 9 - 5, Monday - Friday for 6 weeks Currently you'll be required to work 2 Saturdays or Sundays (not both) over 5 weekends. Bank Holiday working is a feature of this role. Your hours of work will be between these hours on a rotational basis, and you must be able to commit to the full range of hours. Your hours of work will be discussed in more detail with you upon successful completion of our interview process. Salary: £19,125 - £21,250 based on experience and performance at interview We are working toward a start date of the 15th of March so if you feel you may be suitable for the role above please apply now!
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Optional overtime subject to availability Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development Working Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Please note until being signed off you won't be eligible to carry out opening shifts unless it's while shadowing as part of your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: 2
Jan 26, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Optional overtime subject to availability Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development Working Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Please note until being signed off you won't be eligible to carry out opening shifts unless it's while shadowing as part of your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: 2
Brook Street are proud to be working with a family run business based in Belper. This is a great opportunity for anyone looking to work within a valued and motivated company! Role: Customer Service Advisor Location: Belper (DE56) Salary: £20,508 plus bonus Hours: Monday - Friday 8am-5pm. (42.75 hours) Benefits: " Staff team building days " Pension Scheme. " 6 Weeks training. " 30% extra pay on last minute shifts " Development Opportunities " Weekend pay uplift The role: In this role you will need to provide a high-quality customer service in order to answer any queries received over the telephone or email. You will be booking engineer visits for clients so will need to be confident with outbound and inbound calls, as well as organized and computer literate. The Successful candidate will need: " Previous customer service experience " Excellent telephone manner " Strong interpersonal skills to build rapport over the phone " IT and numeracy literate " Willingness to learn and develop new skills If this sounds like the perfect role for you, please apply now and the relevant consultant will be in touch!
Jan 26, 2022
Full time
Brook Street are proud to be working with a family run business based in Belper. This is a great opportunity for anyone looking to work within a valued and motivated company! Role: Customer Service Advisor Location: Belper (DE56) Salary: £20,508 plus bonus Hours: Monday - Friday 8am-5pm. (42.75 hours) Benefits: " Staff team building days " Pension Scheme. " 6 Weeks training. " 30% extra pay on last minute shifts " Development Opportunities " Weekend pay uplift The role: In this role you will need to provide a high-quality customer service in order to answer any queries received over the telephone or email. You will be booking engineer visits for clients so will need to be confident with outbound and inbound calls, as well as organized and computer literate. The Successful candidate will need: " Previous customer service experience " Excellent telephone manner " Strong interpersonal skills to build rapport over the phone " IT and numeracy literate " Willingness to learn and develop new skills If this sounds like the perfect role for you, please apply now and the relevant consultant will be in touch!
Job Role: Customer Service Consultant (Money Confidence Expert) - 12 Month Fixed Term Contract Function: Branch Banking Location: Birmingham, Pype Hayes Salary: £19,400 - £21,000 plus generous benefits package Hello, we're TSB, and we're here to help our customers be more confident with their money and get more out of life. It's no coincidence that we have the same ultimate goal for our colleagues. Wherever you work in TSB, you can make a real difference to your career, our business, and get more from life yourself. We are looking for someone who is passionate about customer experience. At TSB we're here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence. As a Money Confidence Expert you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. You'll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What we need today Ideally, you'll currently have these skills and experience: Be great with people, have a talent for talking to people both in person and over the phone Have a flair for understanding what customers need and the best way to support them with their current and future goals A desire to create a brilliant customer experience every time Ability to help answer questions and sort out problems Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do. Are or are able to become an expert in Digital inside and out, embracing assisted self serve and the mobile App. Help customers digitally using their own device or branch tablets. What we need tomorrow It takes more than just skills and experience. With training and coaching from us, you will: Understand how you can help TSB achieve its Corporate Objectives Be flexible and adapt your plans to when your customer needs you Build and maintain your knowledge of all TSB products and services So if this sounds up your right up your street, come and join our team. We make things happen! We are TSB. Life Made More #LI-GN1
Jan 26, 2022
Full time
Job Role: Customer Service Consultant (Money Confidence Expert) - 12 Month Fixed Term Contract Function: Branch Banking Location: Birmingham, Pype Hayes Salary: £19,400 - £21,000 plus generous benefits package Hello, we're TSB, and we're here to help our customers be more confident with their money and get more out of life. It's no coincidence that we have the same ultimate goal for our colleagues. Wherever you work in TSB, you can make a real difference to your career, our business, and get more from life yourself. We are looking for someone who is passionate about customer experience. At TSB we're here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence. As a Money Confidence Expert you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. You'll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What we need today Ideally, you'll currently have these skills and experience: Be great with people, have a talent for talking to people both in person and over the phone Have a flair for understanding what customers need and the best way to support them with their current and future goals A desire to create a brilliant customer experience every time Ability to help answer questions and sort out problems Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do. Are or are able to become an expert in Digital inside and out, embracing assisted self serve and the mobile App. Help customers digitally using their own device or branch tablets. What we need tomorrow It takes more than just skills and experience. With training and coaching from us, you will: Understand how you can help TSB achieve its Corporate Objectives Be flexible and adapt your plans to when your customer needs you Build and maintain your knowledge of all TSB products and services So if this sounds up your right up your street, come and join our team. We make things happen! We are TSB. Life Made More #LI-GN1
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Optional overtime subject to availability Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development Working Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Please note until being signed off you won't be eligible to carry out opening shifts unless it's while shadowing as part of your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: 2
Jan 26, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Optional overtime subject to availability Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development Working Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Please note until being signed off you won't be eligible to carry out opening shifts unless it's while shadowing as part of your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: 2
Page Personnel Secretarial & Business Support
Liverpool, Merseyside
This excellent role is newly created and will offer a talented Customer Service Team Manager the opportunity to bring forth ideas and create a flawless customer journey, this role will have endless opportunity to be innovative and build something new. Client Details This business are a growing SME with excellent financial track record, they operate within a specialist market and will offer hands on ...... click apply for full job details
Jan 26, 2022
Full time
This excellent role is newly created and will offer a talented Customer Service Team Manager the opportunity to bring forth ideas and create a flawless customer journey, this role will have endless opportunity to be innovative and build something new. Client Details This business are a growing SME with excellent financial track record, they operate within a specialist market and will offer hands on ...... click apply for full job details
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. WE ARE CURRENTLY OFFERING A NEW STARTER INCENTIVE ON THIS ROLE. FOR WEEK ONE ALL HOURS WORKED WILL BE PAID AT DOUBLE TIME. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport...... click apply for full job details
Jan 26, 2022
Contractor
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. WE ARE CURRENTLY OFFERING A NEW STARTER INCENTIVE ON THIS ROLE. FOR WEEK ONE ALL HOURS WORKED WILL BE PAID AT DOUBLE TIME. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport...... click apply for full job details
The Opportunity Customer Service Advisor Full Time / Permanent positions - 40 hours per week Base Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience £500 Bonus after 6 months employment RSA Office - Lynchwood House, Peterborough Business Park. Range of set working patterns including evenings and weekends The role will be a hybrid working arrangement split between our Peterborough office and home. There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview A little about us RSA. You may have heard of us. We're the UK's oldest insurer with products including home, motor and pet insurance. Still not ringing any bells? Ok, how about some of the leading brand names we support and partner with - MORE THAN, John Lewis, M&S, Nationwide and Tesco? A pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers. We'll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content. A little about what we're looking for We're on the lookout for Customer Service Advisors based at our Peterborough site. An excellent opportunity if you fancy a new challenge in your customer service career or even if you're just starting out. So, what can you bring to the party? Well, a few things would help: • Passionate about delivering great customer service • Enjoy working as part of a friendly and supportive team • Comfortable working in a fast-paced results-driven environment • Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore • You'll love talking to people and building strong relationships. You'll feel good helping to make things simple and easy for our customers • Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is provided What's in it for you? It's a great role with some rather generous benefits, as at RSA we don't just do more for our customers. We pride ourselves in looking after our people too • Starting salary of £21,143 - £22,285 based on experience • Performance related bonus payments equivalent of up to 7% of your annual salary • 25 days' holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay • Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11% • Life Assurance 10 times base salary • Access to our We Care service providing support services including 24/7 access to UK GP • You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more. About RSA A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. Come and join us - we'd love to have you here!
Jan 26, 2022
Full time
The Opportunity Customer Service Advisor Full Time / Permanent positions - 40 hours per week Base Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience £500 Bonus after 6 months employment RSA Office - Lynchwood House, Peterborough Business Park. Range of set working patterns including evenings and weekends The role will be a hybrid working arrangement split between our Peterborough office and home. There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview A little about us RSA. You may have heard of us. We're the UK's oldest insurer with products including home, motor and pet insurance. Still not ringing any bells? Ok, how about some of the leading brand names we support and partner with - MORE THAN, John Lewis, M&S, Nationwide and Tesco? A pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers. We'll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content. A little about what we're looking for We're on the lookout for Customer Service Advisors based at our Peterborough site. An excellent opportunity if you fancy a new challenge in your customer service career or even if you're just starting out. So, what can you bring to the party? Well, a few things would help: • Passionate about delivering great customer service • Enjoy working as part of a friendly and supportive team • Comfortable working in a fast-paced results-driven environment • Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore • You'll love talking to people and building strong relationships. You'll feel good helping to make things simple and easy for our customers • Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is provided What's in it for you? It's a great role with some rather generous benefits, as at RSA we don't just do more for our customers. We pride ourselves in looking after our people too • Starting salary of £21,143 - £22,285 based on experience • Performance related bonus payments equivalent of up to 7% of your annual salary • 25 days' holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay • Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11% • Life Assurance 10 times base salary • Access to our We Care service providing support services including 24/7 access to UK GP • You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more. About RSA A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. Come and join us - we'd love to have you here!
Mit Kreativität, Erfindergeist und dem Ziel, immer einen Schritt voraus zu sein, haben wir uns als traditionsreiches Familienunternehmen zum Marktführer für klimaschützendes und wohngesundes Bauen weit über die Grenzen Deutschlands hinaus entwickelt. Wir bauen Gesundheit - von Menschen für Menschen - und vielleicht bald mit Ihnen! Unterstützen Sie unser Team als Technischer Sachbearbeiter (m/w/d) im Bereich Kundendienst in unserer Niederlassung Baufritz (UK) Ltd in Cambridge Unterstützung von Projektmanagement und logistischem Management in allen Projektphasen Unterstützung Vertragsmanagement: Preisverhandlungen mit Partnerunternehmen Anpassung und Umsetzung von Ausschreibungsunterlagen Networking / Akquise von Partnerunternehmen und Materiallieferanten Koordination von Lieferungen, Ressourcen und Materialien mit der Baufritz GmbH (DE) Bearbeitung von Kundendienstanfragen (z.B. Kommunikation mit Kunden, Bestellung und Versand von Mustern, Bearbeitung von Serviceanfragen, Erstellen von Wartungsverträgen) Bearbeitung Baustellenaufträge (z.B. Kran, Gerüst, Endreinigung) Optimierung von internen technischen Prozessen Reiseorganisation für britische und deutsche Mitarbeiter (Buchung von Flug, Hotel, Taxi etc.) Sie leben in Großbritannien oder sind umzugsbereit Mindestens drei Jahre Berufserfahrung in der Kundenbetreuung in der Baubranche Kommunikationstalent (in Wort und Schrift) Ausgezeichnete Englisch- und gute Deutschkenntnisse (Niveau B2) Freude am Umgang mit Kunden und Partnerbetrieben sowie am Arbeiten im Team Freundliches und sicheres Auftreten Gültiger britischer oder EU-Führerschein Vollzeitvertrag mit einem wettbewerbsfähigen Festgehalt Ein familienfreundliches Unternehmen mit bester Work-Life-Balance u.v.m. Arbeiten mit natürlichen, schadstoffgeprüften, nachhaltigen Produkten Einen gesunden und modernen Arbeitsplatz Ein interessantes und vielseitiges Aufgabengebiet in einem starken, motivierten Teamgefüge Kontinuierliche (fachliche) Schulungen sowie vielfältige persönliche Entwicklungs- und Gestaltungsmöglichkeiten Flache Hierarchien sowie eine offene Mitarbeiterkommunikation in „Du-Form" Betriebliche Ausflüge und Events (z.B. Jahresabschlussfeier, Betriebsausflug, Grillfeste)
Jan 26, 2022
Full time
Mit Kreativität, Erfindergeist und dem Ziel, immer einen Schritt voraus zu sein, haben wir uns als traditionsreiches Familienunternehmen zum Marktführer für klimaschützendes und wohngesundes Bauen weit über die Grenzen Deutschlands hinaus entwickelt. Wir bauen Gesundheit - von Menschen für Menschen - und vielleicht bald mit Ihnen! Unterstützen Sie unser Team als Technischer Sachbearbeiter (m/w/d) im Bereich Kundendienst in unserer Niederlassung Baufritz (UK) Ltd in Cambridge Unterstützung von Projektmanagement und logistischem Management in allen Projektphasen Unterstützung Vertragsmanagement: Preisverhandlungen mit Partnerunternehmen Anpassung und Umsetzung von Ausschreibungsunterlagen Networking / Akquise von Partnerunternehmen und Materiallieferanten Koordination von Lieferungen, Ressourcen und Materialien mit der Baufritz GmbH (DE) Bearbeitung von Kundendienstanfragen (z.B. Kommunikation mit Kunden, Bestellung und Versand von Mustern, Bearbeitung von Serviceanfragen, Erstellen von Wartungsverträgen) Bearbeitung Baustellenaufträge (z.B. Kran, Gerüst, Endreinigung) Optimierung von internen technischen Prozessen Reiseorganisation für britische und deutsche Mitarbeiter (Buchung von Flug, Hotel, Taxi etc.) Sie leben in Großbritannien oder sind umzugsbereit Mindestens drei Jahre Berufserfahrung in der Kundenbetreuung in der Baubranche Kommunikationstalent (in Wort und Schrift) Ausgezeichnete Englisch- und gute Deutschkenntnisse (Niveau B2) Freude am Umgang mit Kunden und Partnerbetrieben sowie am Arbeiten im Team Freundliches und sicheres Auftreten Gültiger britischer oder EU-Führerschein Vollzeitvertrag mit einem wettbewerbsfähigen Festgehalt Ein familienfreundliches Unternehmen mit bester Work-Life-Balance u.v.m. Arbeiten mit natürlichen, schadstoffgeprüften, nachhaltigen Produkten Einen gesunden und modernen Arbeitsplatz Ein interessantes und vielseitiges Aufgabengebiet in einem starken, motivierten Teamgefüge Kontinuierliche (fachliche) Schulungen sowie vielfältige persönliche Entwicklungs- und Gestaltungsmöglichkeiten Flache Hierarchien sowie eine offene Mitarbeiterkommunikation in „Du-Form" Betriebliche Ausflüge und Events (z.B. Jahresabschlussfeier, Betriebsausflug, Grillfeste)
Call Centre Advisor - Hybrid- Renewals Office Location - Bexhill Shift pattern: Monday to Friday! No Weekends!! Rotating shifts between the hours of 8am and 7pm. The role: Call Centre Advisor - Renewals Upon joining, you'll become part of a team that supports customers at the point of their insurance renewal and deliver outstanding service. You will be talking them through their renewal quote and their options with your aim being to retain them as a customer. If you like engaging with people, can deliver excellent service, and resolve customer problems over a telephone call, this is a perfect opportunity to enhance your skills and take your career to new heights! . Our extensive, blended training and coaching program will ensure that you make a great start to driving your career forward. Benefits: When you join us as a customer service advisor in renewals, you will have: A starting salary of £21,500 Structured career path with the opportunity to develop and earn up to £24,000 Weekday role ONLY! Hybrid Working, 3 days per week at home (providing your environment is suitable) • Latest finish, 7pm! Potential annual company bonus earnings of 5% of your base salary 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) Pension 1:1 match up to maximum 10% Wellbeing programme Individual and team rewards Solid career progression plans. Many of our Managers started as Agents! Company benefits programme. Refer a friend scheme - earn up to £500 per referral Homebased 4 weeks training and office based two weeks 'nesting' period. Experienced colleagues will help support you through your first live call. An experienced Team Leader supporting you every step of the way. Chances to earn extra money on top of your salary, by working overtime as per business needs. Potential to gain an insurance professional qualification via the senior financial customer service advisor apprenticeship programme. We are setting our customer service advisors up for success, by providing cutting edge technology, that allows them the benefit from Hybrid Working. Our agents will be provided a Microsoft surface laptop, a 30 inch monitor at your desk as well as one for your home. Our Ideal Candidates Previous customer service experience ideally within a contact centre, hospitality, retail, or sales, preferred Excellent written and verbal communication skills Lots of empathy and understanding Strong attention to detail Reliable Wi-Fi connection Adequate workspace to WFH *You must be able to commit to a 6-week training program. Once you have completed the training, you will begin your variable shift pattern. *All candidates are subject to strict vetting including credit and DBS checks .
Jan 26, 2022
Full time
Call Centre Advisor - Hybrid- Renewals Office Location - Bexhill Shift pattern: Monday to Friday! No Weekends!! Rotating shifts between the hours of 8am and 7pm. The role: Call Centre Advisor - Renewals Upon joining, you'll become part of a team that supports customers at the point of their insurance renewal and deliver outstanding service. You will be talking them through their renewal quote and their options with your aim being to retain them as a customer. If you like engaging with people, can deliver excellent service, and resolve customer problems over a telephone call, this is a perfect opportunity to enhance your skills and take your career to new heights! . Our extensive, blended training and coaching program will ensure that you make a great start to driving your career forward. Benefits: When you join us as a customer service advisor in renewals, you will have: A starting salary of £21,500 Structured career path with the opportunity to develop and earn up to £24,000 Weekday role ONLY! Hybrid Working, 3 days per week at home (providing your environment is suitable) • Latest finish, 7pm! Potential annual company bonus earnings of 5% of your base salary 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) Pension 1:1 match up to maximum 10% Wellbeing programme Individual and team rewards Solid career progression plans. Many of our Managers started as Agents! Company benefits programme. Refer a friend scheme - earn up to £500 per referral Homebased 4 weeks training and office based two weeks 'nesting' period. Experienced colleagues will help support you through your first live call. An experienced Team Leader supporting you every step of the way. Chances to earn extra money on top of your salary, by working overtime as per business needs. Potential to gain an insurance professional qualification via the senior financial customer service advisor apprenticeship programme. We are setting our customer service advisors up for success, by providing cutting edge technology, that allows them the benefit from Hybrid Working. Our agents will be provided a Microsoft surface laptop, a 30 inch monitor at your desk as well as one for your home. Our Ideal Candidates Previous customer service experience ideally within a contact centre, hospitality, retail, or sales, preferred Excellent written and verbal communication skills Lots of empathy and understanding Strong attention to detail Reliable Wi-Fi connection Adequate workspace to WFH *You must be able to commit to a 6-week training program. Once you have completed the training, you will begin your variable shift pattern. *All candidates are subject to strict vetting including credit and DBS checks .
Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same - if the role excites you, please don't let our person specification hold you back. Get in touch! Key Responsibilities: The efficient management of inbound customer account queries Good written and verbal communication skills including complaint handling Good time management skills/ability to multitask Prioritise accordingly to work within department SLA's Core skills and knowledge Do you act with integrity at all times and embrace the philosophy of treating our customers fairly? Can you demonstrate regulatory Knowledge as applicable to role? Technical knowledge Do you have understanding of lease and asset finance? Exposure to AML/KYC requirements? Can you demonstrate knowledge of Consumer Credit Act and other regulatory requirements? Skills and how they are applied Analytical skills
Jan 26, 2022
Full time
Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same - if the role excites you, please don't let our person specification hold you back. Get in touch! Key Responsibilities: The efficient management of inbound customer account queries Good written and verbal communication skills including complaint handling Good time management skills/ability to multitask Prioritise accordingly to work within department SLA's Core skills and knowledge Do you act with integrity at all times and embrace the philosophy of treating our customers fairly? Can you demonstrate regulatory Knowledge as applicable to role? Technical knowledge Do you have understanding of lease and asset finance? Exposure to AML/KYC requirements? Can you demonstrate knowledge of Consumer Credit Act and other regulatory requirements? Skills and how they are applied Analytical skills
Join us as a Sales Advisor in our Leeds contact centre earning £18,525 per annum with incentives on top - you can earn an extra £4,400 on average by smashing targets. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: * Have great conversations to meet our Customers' needs, letting your personality shine * Take calls from Customers wanting to make changes to their package or from new customers wanting to join Sky * Be a Sky Ambassador selling the right package to the right customer * Work a flexible 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: * Brilliant at connecting with people * Ability to understand our customers' needs * A passion for selling * Creative approach to problem solving The Benefits: There's a reason people can't stop talking about #LifeAtSky . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle * Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being * Discounted membership for onsite and external gyms * Cycle to work scheme * Private healthcare and Digital GP via Aviva * Dental and other healthcare options Financial wellbeing * Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success * Annual sharesave scheme and long service awards Where you'll work: We're based in the heart of Leeds, just a few minutes from Leeds train station. On site you'll have access to our subsidised canteen as well as a fantastic roof garden, pool tables and gaming consoles in our chill out areas, free tea and coffee, prayer room, bike storage and shower facilities. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 26, 2022
Full time
Join us as a Sales Advisor in our Leeds contact centre earning £18,525 per annum with incentives on top - you can earn an extra £4,400 on average by smashing targets. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: * Have great conversations to meet our Customers' needs, letting your personality shine * Take calls from Customers wanting to make changes to their package or from new customers wanting to join Sky * Be a Sky Ambassador selling the right package to the right customer * Work a flexible 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: * Brilliant at connecting with people * Ability to understand our customers' needs * A passion for selling * Creative approach to problem solving The Benefits: There's a reason people can't stop talking about #LifeAtSky . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle * Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being * Discounted membership for onsite and external gyms * Cycle to work scheme * Private healthcare and Digital GP via Aviva * Dental and other healthcare options Financial wellbeing * Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success * Annual sharesave scheme and long service awards Where you'll work: We're based in the heart of Leeds, just a few minutes from Leeds train station. On site you'll have access to our subsidised canteen as well as a fantastic roof garden, pool tables and gaming consoles in our chill out areas, free tea and coffee, prayer room, bike storage and shower facilities. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Please only apply if you are available on a full time basis! Sales and Customer Service Assistant Do you have experience in a sales or customer service environment? Are you looking for career progression in a new sector? Our client could have the opportunity for you! Due to recent growth my client is now recruiting for people to join their successful sales and marketing team...... click apply for full job details
Jan 26, 2022
Full time
Please only apply if you are available on a full time basis! Sales and Customer Service Assistant Do you have experience in a sales or customer service environment? Are you looking for career progression in a new sector? Our client could have the opportunity for you! Due to recent growth my client is now recruiting for people to join their successful sales and marketing team...... click apply for full job details
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Optional overtime subject to availability Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development Working Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Please note until being signed off you won't be eligible to carry out opening shifts unless it's while shadowing as part of your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: 2
Jan 26, 2022
Full time
About The Role At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career. What do you need to be successful? You must be 18 years old or over to work in one of our betting shops. Passion for delivering great customer service! The ability to build positive relationships and communicate effectively Self-motivated with strong organisation skills Happy to work autonomously or part of team Be adaptable and a quick learner Ability to deal with tough situations in a calm and professional manner What we do We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability Benefits and Development Performance based cash incentives paid every pay run Annual Shop performance related bonus up to £500 Optional overtime subject to availability Discounts to over 500 different retailers Pension Scheme & Annual share save 2 days Induction session to give you the best start when joining the business All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development Working Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Please note until being signed off you won't be eligible to carry out opening shifts unless it's while shadowing as part of your training. About The Company We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Diversity and inclusion at Entain As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference. Wellbeing at Entain We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them. Marketing Priority: 2
Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business. This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellen...
Jan 26, 2022
Full time
Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business. This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellen...
Job Description Do you have excellent customer service experience? Are your communications skills second to none and can relate to a broad spectrum of people whilst being a keen problem solver? Would you like to support one of the UK's top employers to deliver their vision of becoming the "first choice supplier of kitchen and joinery products to the trade"? Then keep on reading! Location: Leatherhead What you'll do - Customer Support Advisor As the Customer Support Advisor you will be part of a successful and proactive team focused on providing excellent customer service, being mindful that the customer may have made contact due to outstanding issues. Communicating well with the customer to understand their issue and working with branches, suppliers and regional teams to reach a solution. Some accountabilities of the role: - Provide a professional and consistent level of customer service at the first point of contact, for customers using the Benchmarx Customer Contact function. - Dealing with telephone, email & Social media queries from customers in a timely and professional manner. - Working closely with branch colleagues and area sales representatives to maximise all sales lead opportunities. - Maintain knowledge and understanding of current product range and promotions. - Effectively contact customers as directed to advise of New Branch Opening - Contacting account customers that have debt outstanding / invoice queries as directed by the business to establish cause and working towards a conclusion Is this you? You'll have a customer service background and always want to put the customer first! As the Customer Relations Advisor you will need to have excellent communication skills that can work under pressure and to tight deadlines. The team that you will be working with has built strong relationships so someone that is open, honest and loves working as part of a high performing team is really important. What's in it for you? You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. We'll also equip you with a benefits package that grows as you grow with the company: - Competitive bonus - Save-as-you-earn scheme - Buy-as-you-earn scheme - Contributory pension scheme - Colleague discounts across a variety of Group businesses including; discounts across our Trade Merchanting businesses. About us Benchmarx makes your kitchen more than just a room. Launched in 2006 as a trade-only kitchen & joinery specialist, Benchmarx has become a major supplier to the UK's building and construction market, supplying kitchens and joinery products to specialist joiners, kitchen fitters, house builders, local authorities and national house builders nationwide. They offer a kitchen design service and an extensive range of quality kitchens, appliances, doors and flooring from leading manufacturers including their own brand of appliances, neue. We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us. #ISJ #TJ #CVL
Jan 26, 2022
Full time
Job Description Do you have excellent customer service experience? Are your communications skills second to none and can relate to a broad spectrum of people whilst being a keen problem solver? Would you like to support one of the UK's top employers to deliver their vision of becoming the "first choice supplier of kitchen and joinery products to the trade"? Then keep on reading! Location: Leatherhead What you'll do - Customer Support Advisor As the Customer Support Advisor you will be part of a successful and proactive team focused on providing excellent customer service, being mindful that the customer may have made contact due to outstanding issues. Communicating well with the customer to understand their issue and working with branches, suppliers and regional teams to reach a solution. Some accountabilities of the role: - Provide a professional and consistent level of customer service at the first point of contact, for customers using the Benchmarx Customer Contact function. - Dealing with telephone, email & Social media queries from customers in a timely and professional manner. - Working closely with branch colleagues and area sales representatives to maximise all sales lead opportunities. - Maintain knowledge and understanding of current product range and promotions. - Effectively contact customers as directed to advise of New Branch Opening - Contacting account customers that have debt outstanding / invoice queries as directed by the business to establish cause and working towards a conclusion Is this you? You'll have a customer service background and always want to put the customer first! As the Customer Relations Advisor you will need to have excellent communication skills that can work under pressure and to tight deadlines. The team that you will be working with has built strong relationships so someone that is open, honest and loves working as part of a high performing team is really important. What's in it for you? You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. We'll also equip you with a benefits package that grows as you grow with the company: - Competitive bonus - Save-as-you-earn scheme - Buy-as-you-earn scheme - Contributory pension scheme - Colleague discounts across a variety of Group businesses including; discounts across our Trade Merchanting businesses. About us Benchmarx makes your kitchen more than just a room. Launched in 2006 as a trade-only kitchen & joinery specialist, Benchmarx has become a major supplier to the UK's building and construction market, supplying kitchens and joinery products to specialist joiners, kitchen fitters, house builders, local authorities and national house builders nationwide. They offer a kitchen design service and an extensive range of quality kitchens, appliances, doors and flooring from leading manufacturers including their own brand of appliances, neue. We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us. #ISJ #TJ #CVL
Customer Service and Sales Assistant No Experience requires, Start in Sales and Customer Service Put your customer service and sales skills to good use! Join a friendly, fast growing customer service team; be rewarded with fantastic incentives including nation travel, international travel and financial rewards. Our client based in London has become one of the countries top Sales, Customer Service and Marketing companies with associated sales and customer service offices both nationally and internationally. Due to a huge growth in client demand and customer service roles have become available in our busy Sales and Marketing Company. Our client truly believes that people are the key to their success therefore they seek individuals who are passionate about learning sales and customer service and thrive in a team environment. What's on offer in sales, customer service and marketing with this company? Opportunities for career progression within sales and customer service Recognition for hard work Travel opportunities Friendly and fun environments Access to one on one coaching in sales, customer service and marketing What's required? Customer Service Skills Effective communication skills Self motivation and strong worth ethic Great personal presentation Team player Willingness to develop sales and customer service skills If you are looking for an opportunity to be a part of a successful and passionate sales and customer service team in a vibrant company and think these qualities best describe you, then please click the 'APPLY' button. No previous experience is required but are an advantage for this self-employed, commission only plus incentive role within residential campaigns as our established coaching system and driven team are ready to coach you in all aspects of our business through our daily coaching syllabus called our "Cycle of Development". Please attach a copy of your CV and contact details and, if you are successful, our clients will contact you by telephone. You must have a Full UK work permit. Graduates are welcome to apply and candidates with the following experience: sales, customer service, retail, marketing, catering and hospitality, customer service training, field sales, marketing representative, waiter or waitress, call centre outbound and any other sales or customer service role. PLEASE NOTE THAT YOU WILL NEED TO BE 18+ TO APPLY FOR THIS ROLE & WE ARE UNABLE TO ACCEPT TIER 4 VISA's. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Jan 26, 2022
Full time
Customer Service and Sales Assistant No Experience requires, Start in Sales and Customer Service Put your customer service and sales skills to good use! Join a friendly, fast growing customer service team; be rewarded with fantastic incentives including nation travel, international travel and financial rewards. Our client based in London has become one of the countries top Sales, Customer Service and Marketing companies with associated sales and customer service offices both nationally and internationally. Due to a huge growth in client demand and customer service roles have become available in our busy Sales and Marketing Company. Our client truly believes that people are the key to their success therefore they seek individuals who are passionate about learning sales and customer service and thrive in a team environment. What's on offer in sales, customer service and marketing with this company? Opportunities for career progression within sales and customer service Recognition for hard work Travel opportunities Friendly and fun environments Access to one on one coaching in sales, customer service and marketing What's required? Customer Service Skills Effective communication skills Self motivation and strong worth ethic Great personal presentation Team player Willingness to develop sales and customer service skills If you are looking for an opportunity to be a part of a successful and passionate sales and customer service team in a vibrant company and think these qualities best describe you, then please click the 'APPLY' button. No previous experience is required but are an advantage for this self-employed, commission only plus incentive role within residential campaigns as our established coaching system and driven team are ready to coach you in all aspects of our business through our daily coaching syllabus called our "Cycle of Development". Please attach a copy of your CV and contact details and, if you are successful, our clients will contact you by telephone. You must have a Full UK work permit. Graduates are welcome to apply and candidates with the following experience: sales, customer service, retail, marketing, catering and hospitality, customer service training, field sales, marketing representative, waiter or waitress, call centre outbound and any other sales or customer service role. PLEASE NOTE THAT YOU WILL NEED TO BE 18+ TO APPLY FOR THIS ROLE & WE ARE UNABLE TO ACCEPT TIER 4 VISA's. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Would you like to work from home part time and be rewarded for sharing your opinion? Research Tribe is looking for people across the UK to take part in research opportunities. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. In return for your time spent taking part in research along with the feedback you provide, you can earn a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. Mystery Shopping Product Testing Focus Groups Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone - especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start. It's not a suitable replacement for a job, but it's a great way to work from home and earn additional income. There's no experience necessary, we want you to be yourself. Getting started with us is simple and takes under 60 seconds - for an immediate start, simply click 'Apply Now'. --- Research Tribe members come from a variety of work backgrounds including administration, customer service, accounts, finance, retail, sales, marketing and the NHS. Whether you're a student, graduate, retired, unemployed or currently employed as an administrator, receptionist, manager, delivery driver, nurse, cleaner, teacher, chef or waiter - you'll be in great company!
Jan 26, 2022
Full time
Would you like to work from home part time and be rewarded for sharing your opinion? Research Tribe is looking for people across the UK to take part in research opportunities. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. In return for your time spent taking part in research along with the feedback you provide, you can earn a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. Mystery Shopping Product Testing Focus Groups Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone - especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start. It's not a suitable replacement for a job, but it's a great way to work from home and earn additional income. There's no experience necessary, we want you to be yourself. Getting started with us is simple and takes under 60 seconds - for an immediate start, simply click 'Apply Now'. --- Research Tribe members come from a variety of work backgrounds including administration, customer service, accounts, finance, retail, sales, marketing and the NHS. Whether you're a student, graduate, retired, unemployed or currently employed as an administrator, receptionist, manager, delivery driver, nurse, cleaner, teacher, chef or waiter - you'll be in great company!
Leading global firm has a new vacancy for an experienced Operations Manager to join their biggest and busiest UK division, responsible for the management and leadership of a very collaborative sales operations team in their Hatfield office. Ultimately you will be ensuring that the client receives the best customer service and Operational support and be a key point of contact for the sales teams. This role will be about guiding the Operations team to an increased level of customer service and centricity. Reviewing all the current processes and customer needs and ensuring the Operations teams are working within guidelines. You will be expected to report upon any customer issues, project updates and service level agreement measures to ensure the department is functioning correctly customer service levels are being upheld and departmental costs are kept to a minimum, these updates will be provided to the Central Operations Manager. Operations Manager Responsibilities: Responsible for the customer journey for order processing and delivery, ensuring the client receives wonderful customer service throughout their journey Key point of contact for the account managers and sales manager of the regions Continuous improvements approach with existing and new processes Ensuring a right first time approach - minimal error rate resulting in credits, returns, delivery concerns and same day couriers Coaching, training and mentoring your operations team of three Allocation of stock where appropriate KPI measurement reviews across all team members Spot checking telephone calls against set company Weekly review meetings with sales managers of regions Encouraging growth from the team, supporting team members to do and be more Weekly team meetings to discuss progress and targets of the regions, regular 121s and Advancement Appraisal Reviews and recruitment and training of new team members. Monitor and ensure department resource is fit for purpose in line with projected targets You will be an experienced manager who has wonderful customer service experience, has fully managed and supported direct reports, improved processes and procedures and supported company operations. Location: Hatfield 2 x days per week / home working 3 days per week Hours: 9 - 5pm Benefits: e Extensive including generous pension, private medical and bonus Duration: 24 month contract minimum
Jan 26, 2022
Full time
Leading global firm has a new vacancy for an experienced Operations Manager to join their biggest and busiest UK division, responsible for the management and leadership of a very collaborative sales operations team in their Hatfield office. Ultimately you will be ensuring that the client receives the best customer service and Operational support and be a key point of contact for the sales teams. This role will be about guiding the Operations team to an increased level of customer service and centricity. Reviewing all the current processes and customer needs and ensuring the Operations teams are working within guidelines. You will be expected to report upon any customer issues, project updates and service level agreement measures to ensure the department is functioning correctly customer service levels are being upheld and departmental costs are kept to a minimum, these updates will be provided to the Central Operations Manager. Operations Manager Responsibilities: Responsible for the customer journey for order processing and delivery, ensuring the client receives wonderful customer service throughout their journey Key point of contact for the account managers and sales manager of the regions Continuous improvements approach with existing and new processes Ensuring a right first time approach - minimal error rate resulting in credits, returns, delivery concerns and same day couriers Coaching, training and mentoring your operations team of three Allocation of stock where appropriate KPI measurement reviews across all team members Spot checking telephone calls against set company Weekly review meetings with sales managers of regions Encouraging growth from the team, supporting team members to do and be more Weekly team meetings to discuss progress and targets of the regions, regular 121s and Advancement Appraisal Reviews and recruitment and training of new team members. Monitor and ensure department resource is fit for purpose in line with projected targets You will be an experienced manager who has wonderful customer service experience, has fully managed and supported direct reports, improved processes and procedures and supported company operations. Location: Hatfield 2 x days per week / home working 3 days per week Hours: 9 - 5pm Benefits: e Extensive including generous pension, private medical and bonus Duration: 24 month contract minimum
SLS Recruitment
Newcastle Upon Tyne, Tyne And Wear
Looking to start an exciting sales career in the Newcastle area? This sales and marketing role will include the following aspects: Customer Service Sales Marketing Promoting Face to Face sales NO EXPERIENCE in these areas is essential as this company will provide full access to sales, customer service, client and product training. The question is - would you enjoy representing clients in a lively, well established and fully motivated environment? Are you looking for a role that offers the equivalent of full time hours? Located in the city centre of Newcastle, this Sales and Marketing Company is well established, successful and constantly growing. As a result, they are looking to recruit for to assist with residential and event campaigns. APPOINTMENTS ARE BEING HELD! - ALL CANDIDATES MUST BE 18 OR OVER AND CANNOT BE ON A TIER 4 VISA. ROLES ARE IN THE NEWCASTLE AREA. If you would like to kick start a new career in Sales, Marketing and Customer Service apply now online by clicking the 'apply' button and completing the online application process. Please make sure you attach your up to date CV and contact details so the recruitment team can get in touch with you as soon as possible! No experience is necessary in this self employed commission only role as access to full client and product training will be given. Our client does welcome candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, call centre, call centre inbound, marketing representative, call centre outbound, bar manager, hospitality, marketing assistant, front of house, direct marketing, sales assistant, canvassing and any other customer service or sales role. Please note the company is unable to provide sponsorship for non-EU citizens, and you must be able to commit full time to at least 4 full days a week. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Jan 26, 2022
Full time
Looking to start an exciting sales career in the Newcastle area? This sales and marketing role will include the following aspects: Customer Service Sales Marketing Promoting Face to Face sales NO EXPERIENCE in these areas is essential as this company will provide full access to sales, customer service, client and product training. The question is - would you enjoy representing clients in a lively, well established and fully motivated environment? Are you looking for a role that offers the equivalent of full time hours? Located in the city centre of Newcastle, this Sales and Marketing Company is well established, successful and constantly growing. As a result, they are looking to recruit for to assist with residential and event campaigns. APPOINTMENTS ARE BEING HELD! - ALL CANDIDATES MUST BE 18 OR OVER AND CANNOT BE ON A TIER 4 VISA. ROLES ARE IN THE NEWCASTLE AREA. If you would like to kick start a new career in Sales, Marketing and Customer Service apply now online by clicking the 'apply' button and completing the online application process. Please make sure you attach your up to date CV and contact details so the recruitment team can get in touch with you as soon as possible! No experience is necessary in this self employed commission only role as access to full client and product training will be given. Our client does welcome candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, call centre, call centre inbound, marketing representative, call centre outbound, bar manager, hospitality, marketing assistant, front of house, direct marketing, sales assistant, canvassing and any other customer service or sales role. Please note the company is unable to provide sponsorship for non-EU citizens, and you must be able to commit full time to at least 4 full days a week. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Job description Established in 2012, Cartime is one of the UKs fastest growing used car dealerships, which has recently been announced as the UK Car Supermarket of the Year for the second year running and has plans to rank in the top five independent dealerships in the country...... click apply for full job details
Jan 26, 2022
Full time
Job description Established in 2012, Cartime is one of the UKs fastest growing used car dealerships, which has recently been announced as the UK Car Supermarket of the Year for the second year running and has plans to rank in the top five independent dealerships in the country...... click apply for full job details
The Opportunity Customer Service Advisor Full Time /Permanent positions - 40 hours per week Base Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience £500 Bonus after 6 months employment RSA Office - 2 Grayling Court, Doxford International Business Park, Range of set working patterns including evenings and weekends. The role will be a hybrid working arrangement split between our Sunderland office and home. There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview A little about us RSA. You may have heard of us. We're the UK's oldest insurer with products including home, motor and pet insurance. Still not ringing any bells? Ok, how about the brand name we support? MORE THAN. Actually, we're known as 'the home of MORE THAN' around here. A place where we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers. We'll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content. A little about what we're looking for We're on the lookout for Customer Service Advisors based at our Sunderland site. An excellent opportunity if you fancy a new challenge in your customer service career or even if you're just starting out. So, what can you bring to the party? Well, a few things would help: • Passionate about delivering great customer service • Enjoy working as part of a friendly and supportive team • Comfortable working in a fast-paced results-driven environment • Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore • You'll love chatting to people and building strong relationships. You'll feel good helping to make things simple and easy for our customers • Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is provided What's in it for you? It's a great role with some rather generous benefits, as at RSA we don't just do more for our customers. We pride ourselves in looking after our people too. • Starting salary of £21,143 - £22,285 based on experience • Performance related bonus payments equivalent of up to 7% of your annual salary • 25 days' holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay • Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11% • Life Assurance 10 times base salary • Access to our We Care service providing support services including 24/7 access to UK GP • You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more. About RSA A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top. If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. Come and join us - we'd love to have you here!
Jan 26, 2022
Full time
The Opportunity Customer Service Advisor Full Time /Permanent positions - 40 hours per week Base Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience £500 Bonus after 6 months employment RSA Office - 2 Grayling Court, Doxford International Business Park, Range of set working patterns including evenings and weekends. The role will be a hybrid working arrangement split between our Sunderland office and home. There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview A little about us RSA. You may have heard of us. We're the UK's oldest insurer with products including home, motor and pet insurance. Still not ringing any bells? Ok, how about the brand name we support? MORE THAN. Actually, we're known as 'the home of MORE THAN' around here. A place where we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers. We'll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content. A little about what we're looking for We're on the lookout for Customer Service Advisors based at our Sunderland site. An excellent opportunity if you fancy a new challenge in your customer service career or even if you're just starting out. So, what can you bring to the party? Well, a few things would help: • Passionate about delivering great customer service • Enjoy working as part of a friendly and supportive team • Comfortable working in a fast-paced results-driven environment • Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore • You'll love chatting to people and building strong relationships. You'll feel good helping to make things simple and easy for our customers • Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is provided What's in it for you? It's a great role with some rather generous benefits, as at RSA we don't just do more for our customers. We pride ourselves in looking after our people too. • Starting salary of £21,143 - £22,285 based on experience • Performance related bonus payments equivalent of up to 7% of your annual salary • 25 days' holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay • Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11% • Life Assurance 10 times base salary • Access to our We Care service providing support services including 24/7 access to UK GP • You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more. About RSA A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top. If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. Come and join us - we'd love to have you here!
Senior Customer Care Specialist//Investments//Financial Services//Cardiff//£21,000 - £24,000 We are working with an ambitious, multi-award-winning online investment company located in Cardiff. This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company! They are rapidly growing, and so hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to their customers. Job Role *Responding to and assisting any existing and new customers. *Dealing with incoming queries via email, phone and LiveChat. *Explaining to customers how their service works and their benefits. *You will be point of contact between Investment and Customer Care Teams, providing help to more complex queries to other members of the team Skills Required *Previous experience working in a customer services environment, preferably within financial services. *Proven understanding of how investments work *Comfortable working in an office environment, an aptitude for computer-based work - a good level of Microsoft Office knowledge and an ability to learn new systems quickly. *Introduction to investment and securities exam desirable. What You'll Get *£21,000 - £24,000 Dependent on skills and experience. *24 days holiday a year - plus bank holidays. *Flexible working hours 37.5 hours a week between 8am - 6:30pm Monday to Friday. Must be willing to work some Saturdays as the nature of customer support requires. *Private Medical Insurance. *Company Pension Plan. *Plenty of social activities and events throughout the year. *Brand new office. *Free office gym. *Free parking nearby. *A collaboration space and games room. Senior Customer Care Specialist//Investments//Financial Services//Cardiff//£21,000 - £24,000 By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website.
Jan 26, 2022
Full time
Senior Customer Care Specialist//Investments//Financial Services//Cardiff//£21,000 - £24,000 We are working with an ambitious, multi-award-winning online investment company located in Cardiff. This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company! They are rapidly growing, and so hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to their customers. Job Role *Responding to and assisting any existing and new customers. *Dealing with incoming queries via email, phone and LiveChat. *Explaining to customers how their service works and their benefits. *You will be point of contact between Investment and Customer Care Teams, providing help to more complex queries to other members of the team Skills Required *Previous experience working in a customer services environment, preferably within financial services. *Proven understanding of how investments work *Comfortable working in an office environment, an aptitude for computer-based work - a good level of Microsoft Office knowledge and an ability to learn new systems quickly. *Introduction to investment and securities exam desirable. What You'll Get *£21,000 - £24,000 Dependent on skills and experience. *24 days holiday a year - plus bank holidays. *Flexible working hours 37.5 hours a week between 8am - 6:30pm Monday to Friday. Must be willing to work some Saturdays as the nature of customer support requires. *Private Medical Insurance. *Company Pension Plan. *Plenty of social activities and events throughout the year. *Brand new office. *Free office gym. *Free parking nearby. *A collaboration space and games room. Senior Customer Care Specialist//Investments//Financial Services//Cardiff//£21,000 - £24,000 By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
we have a great opportunity for a service excellence /customer service improvement coordinator to join a blue chip organisation located in Peterborough the ideal candidate will be located in or around Peterborough or happy with the commute due to the role being hybrid position attending the offices 2 times a month the hours on the role are 9-5:30 Monday to Friday Responsibilities will include ...... click apply for full job details
Jan 26, 2022
Full time
we have a great opportunity for a service excellence /customer service improvement coordinator to join a blue chip organisation located in Peterborough the ideal candidate will be located in or around Peterborough or happy with the commute due to the role being hybrid position attending the offices 2 times a month the hours on the role are 9-5:30 Monday to Friday Responsibilities will include ...... click apply for full job details
Mit Kreativität, Erfindergeist und dem Ziel, immer einen Schritt voraus zu sein, haben wir uns als traditionsreiches Familienunternehmen zum Marktführer für klimaschützendes und wohngesundes Bauen weit über die Grenzen Deutschlands hinaus entwickelt. Wir bauen Gesundheit - von Menschen für Menschen - und vielleicht bald mit Ihnen! Unterstützen Sie unser Team als Technischer Sachbearbeiter (m/w/d) im Bereich Kundendienst in unserer Niederlassung Baufritz (UK) Ltd in Cambridge Unterstützung von Projektmanagement und logistischem Management in allen Projektphasen Unterstützung Vertragsmanagement: Preisverhandlungen mit Partnerunternehmen Anpassung und Umsetzung von Ausschreibungsunterlagen Networking / Akquise von Partnerunternehmen und Materiallieferanten Koordination von Lieferungen, Ressourcen und Materialien mit der Baufritz GmbH (DE) Bearbeitung von Kundendienstanfragen (z.B. Kommunikation mit Kunden, Bestellung und Versand von Mustern, Bearbeitung von Serviceanfragen, Erstellen von Wartungsverträgen) Bearbeitung Baustellenaufträge (z.B. Kran, Gerüst, Endreinigung) Optimierung von internen technischen Prozessen Reiseorganisation für britische und deutsche Mitarbeiter (Buchung von Flug, Hotel, Taxi etc.) Sie leben in Großbritannien oder sind umzugsbereit Mindestens drei Jahre Berufserfahrung in der Kundenbetreuung in der Baubranche Kommunikationstalent (in Wort und Schrift) Ausgezeichnete Englisch- und gute Deutschkenntnisse (Niveau B2) Freude am Umgang mit Kunden und Partnerbetrieben sowie am Arbeiten im Team Freundliches und sicheres Auftreten Gültiger britischer oder EU-Führerschein Vollzeitvertrag mit einem wettbewerbsfähigen Festgehalt Ein familienfreundliches Unternehmen mit bester Work-Life-Balance u.v.m. Arbeiten mit natürlichen, schadstoffgeprüften, nachhaltigen Produkten Einen gesunden und modernen Arbeitsplatz Ein interessantes und vielseitiges Aufgabengebiet in einem starken, motivierten Teamgefüge Kontinuierliche (fachliche) Schulungen sowie vielfältige persönliche Entwicklungs- und Gestaltungsmöglichkeiten Flache Hierarchien sowie eine offene Mitarbeiterkommunikation in „Du-Form" Betriebliche Ausflüge und Events (z.B. Jahresabschlussfeier, Betriebsausflug, Grillfeste)
Jan 26, 2022
Full time
Mit Kreativität, Erfindergeist und dem Ziel, immer einen Schritt voraus zu sein, haben wir uns als traditionsreiches Familienunternehmen zum Marktführer für klimaschützendes und wohngesundes Bauen weit über die Grenzen Deutschlands hinaus entwickelt. Wir bauen Gesundheit - von Menschen für Menschen - und vielleicht bald mit Ihnen! Unterstützen Sie unser Team als Technischer Sachbearbeiter (m/w/d) im Bereich Kundendienst in unserer Niederlassung Baufritz (UK) Ltd in Cambridge Unterstützung von Projektmanagement und logistischem Management in allen Projektphasen Unterstützung Vertragsmanagement: Preisverhandlungen mit Partnerunternehmen Anpassung und Umsetzung von Ausschreibungsunterlagen Networking / Akquise von Partnerunternehmen und Materiallieferanten Koordination von Lieferungen, Ressourcen und Materialien mit der Baufritz GmbH (DE) Bearbeitung von Kundendienstanfragen (z.B. Kommunikation mit Kunden, Bestellung und Versand von Mustern, Bearbeitung von Serviceanfragen, Erstellen von Wartungsverträgen) Bearbeitung Baustellenaufträge (z.B. Kran, Gerüst, Endreinigung) Optimierung von internen technischen Prozessen Reiseorganisation für britische und deutsche Mitarbeiter (Buchung von Flug, Hotel, Taxi etc.) Sie leben in Großbritannien oder sind umzugsbereit Mindestens drei Jahre Berufserfahrung in der Kundenbetreuung in der Baubranche Kommunikationstalent (in Wort und Schrift) Ausgezeichnete Englisch- und gute Deutschkenntnisse (Niveau B2) Freude am Umgang mit Kunden und Partnerbetrieben sowie am Arbeiten im Team Freundliches und sicheres Auftreten Gültiger britischer oder EU-Führerschein Vollzeitvertrag mit einem wettbewerbsfähigen Festgehalt Ein familienfreundliches Unternehmen mit bester Work-Life-Balance u.v.m. Arbeiten mit natürlichen, schadstoffgeprüften, nachhaltigen Produkten Einen gesunden und modernen Arbeitsplatz Ein interessantes und vielseitiges Aufgabengebiet in einem starken, motivierten Teamgefüge Kontinuierliche (fachliche) Schulungen sowie vielfältige persönliche Entwicklungs- und Gestaltungsmöglichkeiten Flache Hierarchien sowie eine offene Mitarbeiterkommunikation in „Du-Form" Betriebliche Ausflüge und Events (z.B. Jahresabschlussfeier, Betriebsausflug, Grillfeste)
Customer Service Advisor Pertemps are recruiting on behalf of Lloyds Banking Group seeking Customer Service Advisors within their telephone banking departments. Lloyds Banking Group are committed to supporting customers, communities and businesses and have been doing so for over 320 years. If you are looking for a new role to gain fantastic experience, be provided full training and would like to work for one of the UK's leading banks as a Customer Service Advisor then this is the role for you! No experience is necessary as full training will be provided. As a Customer Service Advisor you will be using your excellent customer service skills to be the first points of contact for the Lloyds Banking Group customers, dealing with inbound calls or helping customers resolve issues either via the telephone or Webchat. Location: Newport, South Wales Pay Rate : £10.58 per hour (up to £15.17 per hour depending upon overtime and uplift rates) Working patterns: Monday to Sunday, set shift patterns WHAT'S IN IT FOR YOU? Potential to go permanent in this position A full comprehensive training and coaching package Potential for overtime opportunities (with great pay rates) Potential for future pay progression (length of service and competency based) Bonus scheme available The opportunity to work with some of the most influential and experienced managers in the banking industry Potential opportunities to work from home once fully trained and settled within the role (site and role dependant) Generous holiday allowance KEY RESPONSIBILITIES: Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business Complete telephony, digital and admin based tasks to service customer queries Take ownership of customer problems, solving them at first point of contact and escalate when required Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development Personally contribute to an environment where colleagues want to work and customers feel valued Attention to detail is key, as is the ability to keep a focus on customer outcomes. SKILLS/EXPERIENCE: Previous customer service experience beneficial but not essential A great attitude towards providing an excellent level of customer service which exceeds customer expectations Good communication - oral and written Ability to adapt to change while embracing new ideas Embrace 'in the moment' coaching to develop your skills and knowledge Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines A good understanding of IT/ Computers If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK. This will be completed after the interview stage.
Jan 26, 2022
Contractor
Customer Service Advisor Pertemps are recruiting on behalf of Lloyds Banking Group seeking Customer Service Advisors within their telephone banking departments. Lloyds Banking Group are committed to supporting customers, communities and businesses and have been doing so for over 320 years. If you are looking for a new role to gain fantastic experience, be provided full training and would like to work for one of the UK's leading banks as a Customer Service Advisor then this is the role for you! No experience is necessary as full training will be provided. As a Customer Service Advisor you will be using your excellent customer service skills to be the first points of contact for the Lloyds Banking Group customers, dealing with inbound calls or helping customers resolve issues either via the telephone or Webchat. Location: Newport, South Wales Pay Rate : £10.58 per hour (up to £15.17 per hour depending upon overtime and uplift rates) Working patterns: Monday to Sunday, set shift patterns WHAT'S IN IT FOR YOU? Potential to go permanent in this position A full comprehensive training and coaching package Potential for overtime opportunities (with great pay rates) Potential for future pay progression (length of service and competency based) Bonus scheme available The opportunity to work with some of the most influential and experienced managers in the banking industry Potential opportunities to work from home once fully trained and settled within the role (site and role dependant) Generous holiday allowance KEY RESPONSIBILITIES: Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business Complete telephony, digital and admin based tasks to service customer queries Take ownership of customer problems, solving them at first point of contact and escalate when required Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development Personally contribute to an environment where colleagues want to work and customers feel valued Attention to detail is key, as is the ability to keep a focus on customer outcomes. SKILLS/EXPERIENCE: Previous customer service experience beneficial but not essential A great attitude towards providing an excellent level of customer service which exceeds customer expectations Good communication - oral and written Ability to adapt to change while embracing new ideas Embrace 'in the moment' coaching to develop your skills and knowledge Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines A good understanding of IT/ Computers If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK. This will be completed after the interview stage.
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities This is a pivotal role in the development of IBM's Open Hybrid Cloud Strategy enabling Artificial Intelligence. As the Manager of our strategic alliance with Amazon Web Services (AWS) you will: Further, develop our excellent partnership with AWS. Demonstrate personable partner management and ensure a cohesive and trusted relationship with AWS. Work alongside the AWS partnership go to market team in IBM Consulting UKI. Be innovative and drive the relationship with AWS to even higher levels and therefore contribute directly to delivering IBM's strategy in IBM Consulting UKI. Have strong project management skills and drive outcomes to a positive conclusion have a technical understanding of cloud solutions in general and AWS, in particular, be able to communicate effectively the suggested solutions to all parties involved. Develop excellent relationships with key stakeholders, for yourself and through a plan for the wider IBM Consulting community, ensuring IBM Consulting is amplified in the most compelling way within AWS, to grow our business with them, including on the AWS portal, through correct recording of opportunities and launches (wins), with joint references, in AWS internal communications, and through partner enablement sessions, joint account plans, marketing, etc Required Technical and Professional Expertise Candidates should have most of the following skills and experiences. We appreciate that few candidates will have all of these skills and experiences, so please do consider applying if you are particularly skilled in some areas but not so skilled in others. 1. Strategic Partner (Alliance) management. Strong skills in project management and/or client relationship management are a good alternative 2. AWS (the technology platform and the company) 3. Business development and sales 4. Process development and management. You will work alongside our SP operations team who will deliver this, but you will need to be skilled in this area yourself to provide oversight 5. Excellent communication skills including up to senior executive level Preferred Technical and Professional Expertise - Languages required: English About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Your Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career. About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Being IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Jan 26, 2022
Full time
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities This is a pivotal role in the development of IBM's Open Hybrid Cloud Strategy enabling Artificial Intelligence. As the Manager of our strategic alliance with Amazon Web Services (AWS) you will: Further, develop our excellent partnership with AWS. Demonstrate personable partner management and ensure a cohesive and trusted relationship with AWS. Work alongside the AWS partnership go to market team in IBM Consulting UKI. Be innovative and drive the relationship with AWS to even higher levels and therefore contribute directly to delivering IBM's strategy in IBM Consulting UKI. Have strong project management skills and drive outcomes to a positive conclusion have a technical understanding of cloud solutions in general and AWS, in particular, be able to communicate effectively the suggested solutions to all parties involved. Develop excellent relationships with key stakeholders, for yourself and through a plan for the wider IBM Consulting community, ensuring IBM Consulting is amplified in the most compelling way within AWS, to grow our business with them, including on the AWS portal, through correct recording of opportunities and launches (wins), with joint references, in AWS internal communications, and through partner enablement sessions, joint account plans, marketing, etc Required Technical and Professional Expertise Candidates should have most of the following skills and experiences. We appreciate that few candidates will have all of these skills and experiences, so please do consider applying if you are particularly skilled in some areas but not so skilled in others. 1. Strategic Partner (Alliance) management. Strong skills in project management and/or client relationship management are a good alternative 2. AWS (the technology platform and the company) 3. Business development and sales 4. Process development and management. You will work alongside our SP operations team who will deliver this, but you will need to be skilled in this area yourself to provide oversight 5. Excellent communication skills including up to senior executive level Preferred Technical and Professional Expertise - Languages required: English About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Your Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career. About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Being IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
No experience required, Start in Sales and Customer Service Put your customer service and sales skills to good use! Join a friendly, fast growing customer service team; be rewarded with fantastic incentives including national travel, international travel and financial rewards. Based in Leicester, our client have become one of the countries top sales, customer service and marketing companies with asso...... click apply for full job details
Jan 26, 2022
Full time
No experience required, Start in Sales and Customer Service Put your customer service and sales skills to good use! Join a friendly, fast growing customer service team; be rewarded with fantastic incentives including national travel, international travel and financial rewards. Based in Leicester, our client have become one of the countries top sales, customer service and marketing companies with asso...... click apply for full job details
Join us as a Sales Advisor in our Newcastle contact centre earning £18,525 per annum with incentives on top - you can earn an extra £4,400 on average by smashing targets. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: * Have great conversations to meet our Customers' needs, letting your personality shine * Take calls from Customers wanting to make changes to their package or from new customers wanting to join Sky * Be a Sky Ambassador selling the right package to the right customer * Work a flexible 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: * Brilliant at connecting with people * Ability to understand our customers' needs * A passion for selling * Creative approach to problem solving The Benefits: There's a reason people can't stop talking about #LifeAtSky . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle * Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being * Discounted membership for onsite and external gyms * Cycle to work scheme * Private healthcare and Digital GP via Aviva * Dental and other healthcare options Financial wellbeing * Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success * Annual sharesave scheme and long service awards Where you'll work: We're based in the heart of Newcastle looking onto St James' Park and close to all main transport hubs. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea and coffee, prayer room, bike storage and shower facilities. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 26, 2022
Full time
Join us as a Sales Advisor in our Newcastle contact centre earning £18,525 per annum with incentives on top - you can earn an extra £4,400 on average by smashing targets. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: * Have great conversations to meet our Customers' needs, letting your personality shine * Take calls from Customers wanting to make changes to their package or from new customers wanting to join Sky * Be a Sky Ambassador selling the right package to the right customer * Work a flexible 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: * Brilliant at connecting with people * Ability to understand our customers' needs * A passion for selling * Creative approach to problem solving The Benefits: There's a reason people can't stop talking about #LifeAtSky . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle * Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being * Discounted membership for onsite and external gyms * Cycle to work scheme * Private healthcare and Digital GP via Aviva * Dental and other healthcare options Financial wellbeing * Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success * Annual sharesave scheme and long service awards Where you'll work: We're based in the heart of Newcastle looking onto St James' Park and close to all main transport hubs. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea and coffee, prayer room, bike storage and shower facilities. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
About the Role: Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do. What makes us different? We invest a third of our profits in our members and a third in our community support initiatives. In a profit-driven world, we are the difference. We're proud to be owned by our members, and we'd love to be owned by you. As a Customer Service Assistant, you will: • Go the extra mile to ensure customers have a fantastic store experience • Provide customers with a speedy and convenient checkout process • Ensure the store looks presentable for customers • Replenish stock to ensure customers can purchase our wide variety of products • Be actively involved with social initiatives and volunteering hours to support your local community About You: To be a successful candidate for this role you will need: • A natural ability to listen, interact and communicate with customers • Enthusiasm and resilience to support your colleagues when the store becomes more demanding • Flexibility to work a range of shifts including evening and weekends • To be presentable and tidy at all times • Confidence and a friendly, approachable nature Why Join Us? As well as operating a Food Retail business, Your Co-op has a wide variety of trading groups meaning you would get the best of many worlds: • Opportunities to work across all our trading groups - childcare, travel, utilities, post office, pharmacy and support services. • Rewards from a range of business groups including food store discounts, childcare discounts, travel holiday discounts and more! • Paid volunteering hours to help a community cause of your choice • Annual share of profits Apply now to be part of Your Co-op! #CSA
Jan 26, 2022
Full time
About the Role: Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do. What makes us different? We invest a third of our profits in our members and a third in our community support initiatives. In a profit-driven world, we are the difference. We're proud to be owned by our members, and we'd love to be owned by you. As a Customer Service Assistant, you will: • Go the extra mile to ensure customers have a fantastic store experience • Provide customers with a speedy and convenient checkout process • Ensure the store looks presentable for customers • Replenish stock to ensure customers can purchase our wide variety of products • Be actively involved with social initiatives and volunteering hours to support your local community About You: To be a successful candidate for this role you will need: • A natural ability to listen, interact and communicate with customers • Enthusiasm and resilience to support your colleagues when the store becomes more demanding • Flexibility to work a range of shifts including evening and weekends • To be presentable and tidy at all times • Confidence and a friendly, approachable nature Why Join Us? As well as operating a Food Retail business, Your Co-op has a wide variety of trading groups meaning you would get the best of many worlds: • Opportunities to work across all our trading groups - childcare, travel, utilities, post office, pharmacy and support services. • Rewards from a range of business groups including food store discounts, childcare discounts, travel holiday discounts and more! • Paid volunteering hours to help a community cause of your choice • Annual share of profits Apply now to be part of Your Co-op! #CSA
Customer Service (Team Leader) - Saongroup With the growth in business there is more of a requirement for team development and expansion on the proactive support we provide our clients. In order to achieve this we are looking for a Customer Service Team Leader to ensure the Saongroup Custome...
Jan 26, 2022
Full time
Customer Service (Team Leader) - Saongroup With the growth in business there is more of a requirement for team development and expansion on the proactive support we provide our clients. In order to achieve this we are looking for a Customer Service Team Leader to ensure the Saongroup Custome...
Regional Controlling Manager Our Head Office Controlling Department is looking for a proactive, analytical and detailed individual to join our newly formed Regional Controlling Team. The purpose of Regional Controlling is to be responsible for the overall financial overview of the region, technical management, process transparency as well as the provision of information and data to our regional stakeholders to enable informed decision making. "To keep in line with our company structure this role will be known internally as a Senior Consultant" We have a hybrid working model for Head Office roles, ensuring you have a flexible work life balance. What you'll do Carrying out various regional month end tasks to enable the production of multiple monthly reports and Management accounts. Aiding the regions with the understanding of reports and providing in depth analysis for the regional senior teams. Actively taking part in the creation of ad-hoc reports / analysis and ad-hoc presentations with further support for the Business Intelligence and Business Partnering departments within Controlling Promoting communication and experience exchanges (best practice) as well as benchmarking across the regions. Creating synergies for regional reporting and analysis. Providing a Key User function for regional systems (e.g. SAP (cost analysis) / Microstrategy (operational KPI analysis)). Compliance with controlling standards. The Regional Controller acts as the Interface, Service provider, Coordinator and Business Partner for the regions. The role requires the ability to travel 50 % of your time to the regional offices What you'll need Bachelor's / Master's Degree in one of the following or related areas, Business Studies, Controlling or Economics German language skills are ideal but not essential Previous experience working with departments outside of Finance and managing stakeholders Ability to work to tight deadlines and to deliver accurate results Self-motivated and proactive individual with a can-do attitude and the ability to work on projects and solve problems independently Excellent communication skills and ability to quickly build rapport with stakeholders at all levels of seniority Confident using Microsoft Office packages Valid Drivers' Licence What you'll receive This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary starting from £48,000 - £64,000 (depending on experience) with an additional non-contractual 10% London weighting and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment
Jan 26, 2022
Full time
Regional Controlling Manager Our Head Office Controlling Department is looking for a proactive, analytical and detailed individual to join our newly formed Regional Controlling Team. The purpose of Regional Controlling is to be responsible for the overall financial overview of the region, technical management, process transparency as well as the provision of information and data to our regional stakeholders to enable informed decision making. "To keep in line with our company structure this role will be known internally as a Senior Consultant" We have a hybrid working model for Head Office roles, ensuring you have a flexible work life balance. What you'll do Carrying out various regional month end tasks to enable the production of multiple monthly reports and Management accounts. Aiding the regions with the understanding of reports and providing in depth analysis for the regional senior teams. Actively taking part in the creation of ad-hoc reports / analysis and ad-hoc presentations with further support for the Business Intelligence and Business Partnering departments within Controlling Promoting communication and experience exchanges (best practice) as well as benchmarking across the regions. Creating synergies for regional reporting and analysis. Providing a Key User function for regional systems (e.g. SAP (cost analysis) / Microstrategy (operational KPI analysis)). Compliance with controlling standards. The Regional Controller acts as the Interface, Service provider, Coordinator and Business Partner for the regions. The role requires the ability to travel 50 % of your time to the regional offices What you'll need Bachelor's / Master's Degree in one of the following or related areas, Business Studies, Controlling or Economics German language skills are ideal but not essential Previous experience working with departments outside of Finance and managing stakeholders Ability to work to tight deadlines and to deliver accurate results Self-motivated and proactive individual with a can-do attitude and the ability to work on projects and solve problems independently Excellent communication skills and ability to quickly build rapport with stakeholders at all levels of seniority Confident using Microsoft Office packages Valid Drivers' Licence What you'll receive This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary starting from £48,000 - £64,000 (depending on experience) with an additional non-contractual 10% London weighting and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment
Our client is looking for a part time Customer Service Advisor, twenty hours per week Job Purpose: As part of a small team, sell high-end storage, providing excellent customer service whilst maintaining superb standards. They are seeking a confident team player who has high standards and the ability and desire to sell. The ideal candidate has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role. Flexibility is key to this role as hours/days will vary to cover holiday/sickness absence, and this will includes some weekend working from time to time. The role will also involve some lone working and store opening/closing on occasion. Core hours are: Monday (10.30am-6pm), Tuesday(12pm-6pm) and Wednesday (12pm-6pm). The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary. Candidates who are always looking for new and better ways of doing things are welcomed in this role. Core Responsibilities: Sales/Customer Service Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Additional administration required when liaising with the removals contractor, including using the removals calendar. Cleaning / General Maintenance Maintain and clean the whole site ensuring excellent standards are kept. Marketing Create brand awareness, by promoting the store in the local community. This may include liaising with local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid. Principle Terms: 20 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be weekend working. Benefits: 30 days holiday, which includes Bank Holidays. Great bonus scheme. Contributory pension scheme. Additional Benefits: Staff discount on storage and retail products. Perkbox employee free perks' scheme, which includes discounts on many high street retailers, cinema tickets, and much more. Training and development programme. Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package. Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Jan 26, 2022
Full time
Our client is looking for a part time Customer Service Advisor, twenty hours per week Job Purpose: As part of a small team, sell high-end storage, providing excellent customer service whilst maintaining superb standards. They are seeking a confident team player who has high standards and the ability and desire to sell. The ideal candidate has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role. Flexibility is key to this role as hours/days will vary to cover holiday/sickness absence, and this will includes some weekend working from time to time. The role will also involve some lone working and store opening/closing on occasion. Core hours are: Monday (10.30am-6pm), Tuesday(12pm-6pm) and Wednesday (12pm-6pm). The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary. Candidates who are always looking for new and better ways of doing things are welcomed in this role. Core Responsibilities: Sales/Customer Service Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Additional administration required when liaising with the removals contractor, including using the removals calendar. Cleaning / General Maintenance Maintain and clean the whole site ensuring excellent standards are kept. Marketing Create brand awareness, by promoting the store in the local community. This may include liaising with local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid. Principle Terms: 20 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be weekend working. Benefits: 30 days holiday, which includes Bank Holidays. Great bonus scheme. Contributory pension scheme. Additional Benefits: Staff discount on storage and retail products. Perkbox employee free perks' scheme, which includes discounts on many high street retailers, cinema tickets, and much more. Training and development programme. Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package. Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Based in the heart of Brighton, our client is currently recruiting for customer service and sales advisors to start due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude. The key attributes they are looking for are; Positive and proactive attitude Professional manner High customer service standards Previous experience in sales or customer service is not required as you will have access to full client and product specific coaching; however previous retail, hospitality, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector. What they offer: Our client currently are recruiting for their sales and customer service programme. Key aspects here include; Generating new customer base for their clients Working with an enthusiastic team Working towards collective and individual targets Customer service Sales acquisition This is a unique opportunity for individuals to progress through their company based purely on individual merit and results. If you are someone who is self-motivated, serious about your own career or someone looking for the equivalent of full time hours then this would be more suitable for you. Recognition for hard work is given with excellent uncapped performance related commissions and incentives as earnings. The opportunity involves; Client/Customer Service/Sales/Full product training Working alongside like-minded individuals and a great social calendar Access to learn with a successful and established team Travel opportunities Our client are currently holding appointments on a first come, first served basis, so send your CV to the recruitment team today and they will contact you with their next availability. To apply for this role please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so they can contact you if you are successful. You will be representing clients in residential and event environments where no experience is necessary to take advantage of this commission only role. They have transferred straight into the self employed opportunity and hit the ground running. Some of the most suitable candidates often come from the following Backgrounds: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Hospitality, Graduate, Student and Admin. Please note due to client requirements you must be over the age of 18 for this role and have the right to work in the UK. They cannot accept tier 4 student Visa's * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Jan 26, 2022
Full time
Based in the heart of Brighton, our client is currently recruiting for customer service and sales advisors to start due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude. The key attributes they are looking for are; Positive and proactive attitude Professional manner High customer service standards Previous experience in sales or customer service is not required as you will have access to full client and product specific coaching; however previous retail, hospitality, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector. What they offer: Our client currently are recruiting for their sales and customer service programme. Key aspects here include; Generating new customer base for their clients Working with an enthusiastic team Working towards collective and individual targets Customer service Sales acquisition This is a unique opportunity for individuals to progress through their company based purely on individual merit and results. If you are someone who is self-motivated, serious about your own career or someone looking for the equivalent of full time hours then this would be more suitable for you. Recognition for hard work is given with excellent uncapped performance related commissions and incentives as earnings. The opportunity involves; Client/Customer Service/Sales/Full product training Working alongside like-minded individuals and a great social calendar Access to learn with a successful and established team Travel opportunities Our client are currently holding appointments on a first come, first served basis, so send your CV to the recruitment team today and they will contact you with their next availability. To apply for this role please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so they can contact you if you are successful. You will be representing clients in residential and event environments where no experience is necessary to take advantage of this commission only role. They have transferred straight into the self employed opportunity and hit the ground running. Some of the most suitable candidates often come from the following Backgrounds: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Hospitality, Graduate, Student and Admin. Please note due to client requirements you must be over the age of 18 for this role and have the right to work in the UK. They cannot accept tier 4 student Visa's * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
DCL Insurance is an independently owned business based in Carshalton, Surrey who specialises in Hire and Reward. Due to our expansion, we currently have vacancies in our renewals, key accounts and administration departments. Established in 1999, we were the first brokerage to solely specialise in providing chauffeur insurance and 23 years down the line we are proud to still be at the forefront of the industry. We are a Chartered Insurance Broker and the successful candidates will have an opportunity to gain professional qualifications. This is a fantastic opportunity to be part of a busy and successful company, so make sure that you don't miss out. Candidates must have: Good communication skills and a passion for delivering excellent customer service. We are looking for candidates who may have previous sales or retail experience, but most importantly, we are looking for people who are willing to learn. A positive contribution to the team and a can-do-attitude. It is essential you're confident on the telephone and committed to personal development. If you like the sound of this Insurance Consultant opportunity and you are interested in being part of a successful and growing business with a strong brand based on solid foundations, please apply now. Competitive salary depending on experience.
Jan 26, 2022
Full time
DCL Insurance is an independently owned business based in Carshalton, Surrey who specialises in Hire and Reward. Due to our expansion, we currently have vacancies in our renewals, key accounts and administration departments. Established in 1999, we were the first brokerage to solely specialise in providing chauffeur insurance and 23 years down the line we are proud to still be at the forefront of the industry. We are a Chartered Insurance Broker and the successful candidates will have an opportunity to gain professional qualifications. This is a fantastic opportunity to be part of a busy and successful company, so make sure that you don't miss out. Candidates must have: Good communication skills and a passion for delivering excellent customer service. We are looking for candidates who may have previous sales or retail experience, but most importantly, we are looking for people who are willing to learn. A positive contribution to the team and a can-do-attitude. It is essential you're confident on the telephone and committed to personal development. If you like the sound of this Insurance Consultant opportunity and you are interested in being part of a successful and growing business with a strong brand based on solid foundations, please apply now. Competitive salary depending on experience.
Client Services Specialist Fully Remote Salary up to £28,000 + Benefits A Client Services Specialist is needed for a leading provider of compliance and regulatory software solutions based in York. The Client Services Specialist position is a fully remote role. The Client Services Specialist will deliver 1st line application support and world class customer service, resolving issues and ensuring we meet our clients' needs and expectations. The position requires a strong services aptitude, team contributor, and the capability to understand software applications and product workflows. The right candidate will have the following experience: Experience in a customer facing role, preferably with a software or financial services company. Positive attitude with excellent telephone communication and listening skills. Excellent verbal and written communications skills with the ability to understand and drive client issues to resolution. Fast learner who is eager to develop and grow new skills quickly. Proficient in Microsoft Office programs; experience of helpdesk or CRM systems an advantage. Familiarity with software applications and product workflows; prior experience of application support or financial software systems is beneficial. For more information on this exciting new role, please get in touch today with your CV to Ross Apted at ARC IT Recruitment. Client Services Specialist Fully Remote Salary up to £28,000 + Benefits
Jan 26, 2022
Full time
Client Services Specialist Fully Remote Salary up to £28,000 + Benefits A Client Services Specialist is needed for a leading provider of compliance and regulatory software solutions based in York. The Client Services Specialist position is a fully remote role. The Client Services Specialist will deliver 1st line application support and world class customer service, resolving issues and ensuring we meet our clients' needs and expectations. The position requires a strong services aptitude, team contributor, and the capability to understand software applications and product workflows. The right candidate will have the following experience: Experience in a customer facing role, preferably with a software or financial services company. Positive attitude with excellent telephone communication and listening skills. Excellent verbal and written communications skills with the ability to understand and drive client issues to resolution. Fast learner who is eager to develop and grow new skills quickly. Proficient in Microsoft Office programs; experience of helpdesk or CRM systems an advantage. Familiarity with software applications and product workflows; prior experience of application support or financial software systems is beneficial. For more information on this exciting new role, please get in touch today with your CV to Ross Apted at ARC IT Recruitment. Client Services Specialist Fully Remote Salary up to £28,000 + Benefits
Our client is looking for a strong people manager to manage a customer support team and the daily operations of the contact centre. You will be required to deliver front-line customer support. Client Details A well respected Brighton based employer are seeking a Customer Support Lead Associate on a temporary basis for 3 months...... click apply for full job details
Jan 26, 2022
Seasonal
Our client is looking for a strong people manager to manage a customer support team and the daily operations of the contact centre. You will be required to deliver front-line customer support. Client Details A well respected Brighton based employer are seeking a Customer Support Lead Associate on a temporary basis for 3 months...... click apply for full job details
Customer Experience Quality Leader Do you have the drive and expertise to shape the Customer Experience Quality Process for an innovative energy technology company? Are you an effective communicator who loves to work collaboratively with cross functional teams to raise the bar for Customer Experience? Join our Global Quality team The Oilfield Equipment (OFE) business of Baker Hughes is globally recognised as a world-class, subsea lifecycle equipment and services business. Leveraging game-changing technology, premium solutions and digital innovation for unmatched outcomes for our customers. Our team is responsible for the quality of products and services to our customers. We monitor performance and collaborate with a variety of stakeholders to resolve issues and provide quality improvements and solutions that directly impact the bottom-line. Play a pivotal role in our business As the Customer Experience Quality Leader, you will be the main advocate for our customers. Leading the creation, development & implementation of the customer satisfaction process across all P&Ls in the Oilfield Equipment product company. You will ensure that the business P&Ls understand our customers' feedback and is focused to effectively respond to meet the customer needs in a timely and effective manner. You will be a leader in cultural change, a strong influencer with a track-record of delivery.n this role as the Customer Experience As the Customer Experience Quality Leader, you will be also be responsible for: Leading a team that develops a consistent and meaningful Customer Satisfaction Scorecard; working to implement and operationalize this across the portfolio and key customers Understanding our customers' greatest challenges developing and implementing a playbook of action items resulting in increased Customer Satisfaction through a variety of solutions including improved planning and rapid issue resolution Setting operating rigors with internal stakeholders including senior leadership to review scorecards, monitor execution of improvement plans and escalate challenges as required Ensure specific customer quality issues are captured through Quality Operating tools and track issue resolution by the owning functions Partner with the wider quality function to expedite customer specific NCRs, NCAs & RCAs to build stronger customer relationships Providing the voice of the customer for quality back into operations and ensuring the process becomes a key escalation path for customers to share end-end experience Fuel your passion To be successful in this role you will: Be educated in marketing, communications, business management, customer experience or in a related quality related field Demonstrate a track record in in a fast paced, industrial or manufacturing environment or regulated industry Have extensive experience in gathering qualitative and quantitative information and interpreting customer experience Show an ability to establish customer satisfaction objectives to drive quality improvement Be proficient in CX and CRM software, tools, scorecards, research and data management/analysis with some knowledge of online customer engagement platforms and channels Have exceptional communication and interpersonal skills with a client-centered approach Be meticulously organised and able to work efficiently with limited direct supervision Be Self-motivated with demonstrated ability to motivate others to achieve results Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working remotely from home or any other work location, some travelling, and team exposure will be necessary Working flexible hours - flexing the times you work in the day Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. The Good Stuff Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Jan 26, 2022
Full time
Customer Experience Quality Leader Do you have the drive and expertise to shape the Customer Experience Quality Process for an innovative energy technology company? Are you an effective communicator who loves to work collaboratively with cross functional teams to raise the bar for Customer Experience? Join our Global Quality team The Oilfield Equipment (OFE) business of Baker Hughes is globally recognised as a world-class, subsea lifecycle equipment and services business. Leveraging game-changing technology, premium solutions and digital innovation for unmatched outcomes for our customers. Our team is responsible for the quality of products and services to our customers. We monitor performance and collaborate with a variety of stakeholders to resolve issues and provide quality improvements and solutions that directly impact the bottom-line. Play a pivotal role in our business As the Customer Experience Quality Leader, you will be the main advocate for our customers. Leading the creation, development & implementation of the customer satisfaction process across all P&Ls in the Oilfield Equipment product company. You will ensure that the business P&Ls understand our customers' feedback and is focused to effectively respond to meet the customer needs in a timely and effective manner. You will be a leader in cultural change, a strong influencer with a track-record of delivery.n this role as the Customer Experience As the Customer Experience Quality Leader, you will be also be responsible for: Leading a team that develops a consistent and meaningful Customer Satisfaction Scorecard; working to implement and operationalize this across the portfolio and key customers Understanding our customers' greatest challenges developing and implementing a playbook of action items resulting in increased Customer Satisfaction through a variety of solutions including improved planning and rapid issue resolution Setting operating rigors with internal stakeholders including senior leadership to review scorecards, monitor execution of improvement plans and escalate challenges as required Ensure specific customer quality issues are captured through Quality Operating tools and track issue resolution by the owning functions Partner with the wider quality function to expedite customer specific NCRs, NCAs & RCAs to build stronger customer relationships Providing the voice of the customer for quality back into operations and ensuring the process becomes a key escalation path for customers to share end-end experience Fuel your passion To be successful in this role you will: Be educated in marketing, communications, business management, customer experience or in a related quality related field Demonstrate a track record in in a fast paced, industrial or manufacturing environment or regulated industry Have extensive experience in gathering qualitative and quantitative information and interpreting customer experience Show an ability to establish customer satisfaction objectives to drive quality improvement Be proficient in CX and CRM software, tools, scorecards, research and data management/analysis with some knowledge of online customer engagement platforms and channels Have exceptional communication and interpersonal skills with a client-centered approach Be meticulously organised and able to work efficiently with limited direct supervision Be Self-motivated with demonstrated ability to motivate others to achieve results Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working remotely from home or any other work location, some travelling, and team exposure will be necessary Working flexible hours - flexing the times you work in the day Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. The Good Stuff Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Senior Customer Care Specialist//Complaints//Financial Services//Cardiff//£21,000 - £24,000 We are working with an ambitious, multi-award-winning online investment company located in Cardiff. This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company! They are rapidly growing, and so hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to their customers. Job Role Responding to and assisting any existing and new customers. Dealing with incoming queries via email, phone and LiveChat. Explaining to customers how their service works and their benefits. Investigating and resolving regulated customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Skills Required Previous experience working in a customer services environment, preferably within financial services. Previous complaint handling experience within financial services, excellent letter writing skills and demonstration of understanding fair customer outcomes Comfortable working in an office environment, an aptitude for computer-based work - a good level of Microsoft Office knowledge and an ability to learn new systems quickly. Strong organisational skills - multi - tasking and prioritising workload are paramount. What You'll Get £21,000 - £24,000 Dependent on skills and experience. 24 days holiday a year - plus bank holidays. Flexible working hours 37.5 hours a week between 8am - 6:30pm Monday to Friday. Must be willing to work some Saturdays as the nature of customer support requires. Private Medical Insurance. Company Pension Plan. Plenty of social activities and events throughout the year. Brand new office. Free office gym. Free parking nearby. A collaboration space and games room. Senior Customer Care Specialist//Complaints//Financial Services//Cardiff//£21,000 - £24,000 By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website.
Jan 26, 2022
Full time
Senior Customer Care Specialist//Complaints//Financial Services//Cardiff//£21,000 - £24,000 We are working with an ambitious, multi-award-winning online investment company located in Cardiff. This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company! They are rapidly growing, and so hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to their customers. Job Role Responding to and assisting any existing and new customers. Dealing with incoming queries via email, phone and LiveChat. Explaining to customers how their service works and their benefits. Investigating and resolving regulated customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Skills Required Previous experience working in a customer services environment, preferably within financial services. Previous complaint handling experience within financial services, excellent letter writing skills and demonstration of understanding fair customer outcomes Comfortable working in an office environment, an aptitude for computer-based work - a good level of Microsoft Office knowledge and an ability to learn new systems quickly. Strong organisational skills - multi - tasking and prioritising workload are paramount. What You'll Get £21,000 - £24,000 Dependent on skills and experience. 24 days holiday a year - plus bank holidays. Flexible working hours 37.5 hours a week between 8am - 6:30pm Monday to Friday. Must be willing to work some Saturdays as the nature of customer support requires. Private Medical Insurance. Company Pension Plan. Plenty of social activities and events throughout the year. Brand new office. Free office gym. Free parking nearby. A collaboration space and games room. Senior Customer Care Specialist//Complaints//Financial Services//Cardiff//£21,000 - £24,000 By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20...... click apply for full job details
Jan 26, 2022
Contractor
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20...... click apply for full job details
Are you experienced in claiming PIP, or challenging decisions? Do you have a passion to ensure people get the benefits they are entitled to? We are looking for an advisor with a tenacity to challenge decisions and make a real difference to peoples lives. As a Welfare Benefits Advisor you will work closely with our Housing and Debt team to ensure a person centred holistic approach is taken for everyone who approached us. Your research skills will also be vital as you will need to source grants and funds for clients in need as we look to maximise income in every way we can Job Share/ Part Time and Hybrid/home working options available for the right candidate.
Jan 26, 2022
Full time
Are you experienced in claiming PIP, or challenging decisions? Do you have a passion to ensure people get the benefits they are entitled to? We are looking for an advisor with a tenacity to challenge decisions and make a real difference to peoples lives. As a Welfare Benefits Advisor you will work closely with our Housing and Debt team to ensure a person centred holistic approach is taken for everyone who approached us. Your research skills will also be vital as you will need to source grants and funds for clients in need as we look to maximise income in every way we can Job Share/ Part Time and Hybrid/home working options available for the right candidate.
The Opportunity Customer Service Advisor Full Time / Permanent positions - 40 hours per week Base Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience £500 Bonus after 6 months employment RSA Office - Lynchwood House, Peterborough Business Park. Range of set working patterns including evenings and weekends The role will be a hybrid working arrangement split between our Peterborough office and home. There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview A little about us RSA. You may have heard of us. We're the UK's oldest insurer with products including home, motor and pet insurance. Still not ringing any bells? Ok, how about some of the leading brand names we support and partner with - MORE THAN, John Lewis, M&S, Nationwide and Tesco? A pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers. We'll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content. A little about what we're looking for We're on the lookout for Customer Service Advisors based at our Peterborough site. An excellent opportunity if you fancy a new challenge in your customer service career or even if you're just starting out. So, what can you bring to the party? Well, a few things would help: • Passionate about delivering great customer service • Enjoy working as part of a friendly and supportive team • Comfortable working in a fast-paced results-driven environment • Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore • You'll love talking to people and building strong relationships. You'll feel good helping to make things simple and easy for our customers • Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is provided What's in it for you? It's a great role with some rather generous benefits, as at RSA we don't just do more for our customers. We pride ourselves in looking after our people too • Starting salary of £21,143 - £22,285 based on experience • Performance related bonus payments equivalent of up to 7% of your annual salary • 25 days' holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay • Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11% • Life Assurance 10 times base salary • Access to our We Care service providing support services including 24/7 access to UK GP • You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more. About RSA A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. Come and join us - we'd love to have you here!
Jan 26, 2022
Full time
The Opportunity Customer Service Advisor Full Time / Permanent positions - 40 hours per week Base Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience £500 Bonus after 6 months employment RSA Office - Lynchwood House, Peterborough Business Park. Range of set working patterns including evenings and weekends The role will be a hybrid working arrangement split between our Peterborough office and home. There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview A little about us RSA. You may have heard of us. We're the UK's oldest insurer with products including home, motor and pet insurance. Still not ringing any bells? Ok, how about some of the leading brand names we support and partner with - MORE THAN, John Lewis, M&S, Nationwide and Tesco? A pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers. We'll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content. A little about what we're looking for We're on the lookout for Customer Service Advisors based at our Peterborough site. An excellent opportunity if you fancy a new challenge in your customer service career or even if you're just starting out. So, what can you bring to the party? Well, a few things would help: • Passionate about delivering great customer service • Enjoy working as part of a friendly and supportive team • Comfortable working in a fast-paced results-driven environment • Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore • You'll love talking to people and building strong relationships. You'll feel good helping to make things simple and easy for our customers • Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is provided What's in it for you? It's a great role with some rather generous benefits, as at RSA we don't just do more for our customers. We pride ourselves in looking after our people too • Starting salary of £21,143 - £22,285 based on experience • Performance related bonus payments equivalent of up to 7% of your annual salary • 25 days' holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay • Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11% • Life Assurance 10 times base salary • Access to our We Care service providing support services including 24/7 access to UK GP • You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more. About RSA A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. Come and join us - we'd love to have you here!
