Right Talent
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Purpose: The Change Management (CM) and Customer Experience (CX) applies a structured methodology for change management on projects and initiatives. The purpose is to create adoption for those impacted, to be able to realize benefits. For the customer experience, you will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you will create on customer experience and, therefore, ensuring we are the easiest to work with and drive our Customer Experience vision. The role also includes supporting and guiding communication efforts, assess change impact and support training efforts for both CM and CX. Key skills: Change management qualification essential (Prosci or change first desirable). A solid understanding of how people go through a change and the change process. Ability to influence others and move toward a common vision or goal. Strong programme, project and change management skills and experience. Skilled in leveraging customer insights to develop customer centric strategies deploying interventions with a tangible impact to customer experience. CRM (Salesforce is desirable). Familiar with sales and marketing tools. Microsoft Office. To find out more details on this position, please apply with a current CV. What KONE can offer: We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalators industry, Bonus, Car/Car Allowance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
Feb 12, 2025
Full time
Purpose: The Change Management (CM) and Customer Experience (CX) applies a structured methodology for change management on projects and initiatives. The purpose is to create adoption for those impacted, to be able to realize benefits. For the customer experience, you will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you will create on customer experience and, therefore, ensuring we are the easiest to work with and drive our Customer Experience vision. The role also includes supporting and guiding communication efforts, assess change impact and support training efforts for both CM and CX. Key skills: Change management qualification essential (Prosci or change first desirable). A solid understanding of how people go through a change and the change process. Ability to influence others and move toward a common vision or goal. Strong programme, project and change management skills and experience. Skilled in leveraging customer insights to develop customer centric strategies deploying interventions with a tangible impact to customer experience. CRM (Salesforce is desirable). Familiar with sales and marketing tools. Microsoft Office. To find out more details on this position, please apply with a current CV. What KONE can offer: We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalators industry, Bonus, Car/Car Allowance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
Job Description Contact Centre - Customer Support Advisor KFF - Site based Aylesford £25,549 plus benefits and excellent career development, discounted products and services and much more 37.5 hrs per week 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 - 18.00) Any 5 from 7 days (working weekends on rota basis) At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. KFF, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company. As a Customer Support Advisor , you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat Key Activities & Responsibilities: Process all orders with accuracy of data entry and fulfilling the requirements of each customer Achieving set sales & service KPI'S in line with KFF requirements. Develop and maintain department structure to understand impact of customer service function across the business Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments. Have a detailed knowledge of allocated customers business, expectations and requirements. Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution. Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary. Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements. Key Attributes: Previous office/customer service environment required Passion for excellent customer service Sales experience Excellent attention to detail Confident problem solving and decision-making skills Self-motivated with a desire to exceed set standards PC Literate What you'll get: Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . Apply now
Feb 12, 2025
Full time
Job Description Contact Centre - Customer Support Advisor KFF - Site based Aylesford £25,549 plus benefits and excellent career development, discounted products and services and much more 37.5 hrs per week 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 - 18.00) Any 5 from 7 days (working weekends on rota basis) At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. KFF, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company. As a Customer Support Advisor , you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat Key Activities & Responsibilities: Process all orders with accuracy of data entry and fulfilling the requirements of each customer Achieving set sales & service KPI'S in line with KFF requirements. Develop and maintain department structure to understand impact of customer service function across the business Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments. Have a detailed knowledge of allocated customers business, expectations and requirements. Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution. Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary. Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements. Key Attributes: Previous office/customer service environment required Passion for excellent customer service Sales experience Excellent attention to detail Confident problem solving and decision-making skills Self-motivated with a desire to exceed set standards PC Literate What you'll get: Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . Apply now
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Our rapidly growing Herefordshire-based client is seeking an experienced European & Global Business Development Telesales Executive to join them on a full-time, permanent basis. The successful candidate will play a key role within a busy, growing team of ambitious and service-driven professionals, driving business growth across the EU and worldwide, with potential travel opportunities. You can expect: Highly competitive starting salary from £50k plus with additional performance-related bonus experienced candidates are encouraged to apply! Ongoing growth opportunities. Working hours: 8am - 5pm, Monday - Friday (30 minutes for lunch) Site based. Company perks, including free lunch provided daily and free on-site parking. May require intermittent travelling to countries when a customer-base is established. What you will be doing: Ability to focus on getting the job done and hitting KPIs. Work hard and be proactive in seeking opportunities, using the phone and sales techniques to generate business. Persistent approach to breaking into new markets and following up on opportunities with existing customers to ensure nothing is missed. Effective CRM and sales pipeline management to ensure all communications and opportunities are documented. Excellent written and verbal communication skills, ensuring high-quality customer interactions. Efficient time management to maximise productivity and effectiveness. Training and support provided to ensure full engagement in the role. What we are looking for: Strong administration experience across ERP, CRM, and sales reporting. Demonstrated experience in B2B sales or account management. Tenacious mindset with the flexibility to adapt strategies as needed. Excellent time management and organisational skills. Excellent communication skills to engage effectively with clients and internal teams. European multilingual skills would be advantageous (ideally German, Italian, Dutch, or Spanish). Must be happy to be office-based in South Hereford. Opportunities for progression across the business. Experience of overseas sales and experience in travelling would be a bonus. Recruitment Direct are working as an employement business in relation to this vacancy, you must have legal right to work in the UK to apply
Feb 12, 2025
Full time
Our rapidly growing Herefordshire-based client is seeking an experienced European & Global Business Development Telesales Executive to join them on a full-time, permanent basis. The successful candidate will play a key role within a busy, growing team of ambitious and service-driven professionals, driving business growth across the EU and worldwide, with potential travel opportunities. You can expect: Highly competitive starting salary from £50k plus with additional performance-related bonus experienced candidates are encouraged to apply! Ongoing growth opportunities. Working hours: 8am - 5pm, Monday - Friday (30 minutes for lunch) Site based. Company perks, including free lunch provided daily and free on-site parking. May require intermittent travelling to countries when a customer-base is established. What you will be doing: Ability to focus on getting the job done and hitting KPIs. Work hard and be proactive in seeking opportunities, using the phone and sales techniques to generate business. Persistent approach to breaking into new markets and following up on opportunities with existing customers to ensure nothing is missed. Effective CRM and sales pipeline management to ensure all communications and opportunities are documented. Excellent written and verbal communication skills, ensuring high-quality customer interactions. Efficient time management to maximise productivity and effectiveness. Training and support provided to ensure full engagement in the role. What we are looking for: Strong administration experience across ERP, CRM, and sales reporting. Demonstrated experience in B2B sales or account management. Tenacious mindset with the flexibility to adapt strategies as needed. Excellent time management and organisational skills. Excellent communication skills to engage effectively with clients and internal teams. European multilingual skills would be advantageous (ideally German, Italian, Dutch, or Spanish). Must be happy to be office-based in South Hereford. Opportunities for progression across the business. Experience of overseas sales and experience in travelling would be a bonus. Recruitment Direct are working as an employement business in relation to this vacancy, you must have legal right to work in the UK to apply
Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. The Service Management Executive is responsible for the operational administration of the department's financial processes and daily transactions, including customer and supplier-related activities, data management, and administration. The role ensures high standards of delivery and achievement of all KPIs and SLAs for relevant operational requirements. Your new role Raise and process supplier invoices, ensuring accuracy and timely payment . Validate and scrutinise costs to reduce exposure. Identify and resolve inaccuracies in supplier invoices through discussions with suppliers. Raise and process customer invoices, recharges, and refunds, ensuring accuracy and timely processing. Validate and scrutinise customer invoices to reduce exposure and provide high-level customer service. Assist in creating and processing supplier rebate payments. Investigate and resolve customer billing queries, involving discussions with internal colleagues and suppliers to deliver timely and professional responses. Maintain and administrate all locally-owned databases, including ongoing maintenance and enhancements. Coordinate, maintain, and process the department's data capture, including creation and management of manual Access import forms and routine data import processes. Ensure the accuracy, validation, and quality of raw data prior to import. Update Management Information packs with data, validation, and distribution to the intended audience. Create ad-hoc customer reports around Service Management functions as requested. Create and maintain process, database, and MI documentation, ensuring accuracy and version control. Participate in the development and improvement of processes to increase departmental efficiencies and cost savings. Support other teams in process review and enhancement. Liaise with internal colleagues and external suppliers to investigate and resolve complaints for the department. Complete administrative tasks related to Accident Management and other Operational Services products. Manage and process manual repair invoices for payment. Manage the purchase of relevant vehicle supplier Service Packs. Report and update daily work logs, calendars, and fleet lists. Ensure reporting and data feeds with external systems and suppliers are carried out. Ensure processes and procedures adequately consider Consumer Duty responsibilities and good customer outcomes, including for vulnerable customers. Maintain a working knowledge of regulations and business obligations affecting the role. What you'll need to succeed Awareness and maintenance of regulations and business obligations affecting the role. Commitment to delivering high standards of customer service and operational efficiency. Excellent customer service skills Knowledge of Excel MUST BE LOCATED WITHIN A 45-MINUTE COMMUTE TO FARNBOROUGH What you'll get in return We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, responsibility - making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructivelyTrust - Relying on each other to act swiftly and achieve goalsDiversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Diversity, Equity and Inclusion Equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development.Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovationSupporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Feb 12, 2025
Contractor
Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. The Service Management Executive is responsible for the operational administration of the department's financial processes and daily transactions, including customer and supplier-related activities, data management, and administration. The role ensures high standards of delivery and achievement of all KPIs and SLAs for relevant operational requirements. Your new role Raise and process supplier invoices, ensuring accuracy and timely payment . Validate and scrutinise costs to reduce exposure. Identify and resolve inaccuracies in supplier invoices through discussions with suppliers. Raise and process customer invoices, recharges, and refunds, ensuring accuracy and timely processing. Validate and scrutinise customer invoices to reduce exposure and provide high-level customer service. Assist in creating and processing supplier rebate payments. Investigate and resolve customer billing queries, involving discussions with internal colleagues and suppliers to deliver timely and professional responses. Maintain and administrate all locally-owned databases, including ongoing maintenance and enhancements. Coordinate, maintain, and process the department's data capture, including creation and management of manual Access import forms and routine data import processes. Ensure the accuracy, validation, and quality of raw data prior to import. Update Management Information packs with data, validation, and distribution to the intended audience. Create ad-hoc customer reports around Service Management functions as requested. Create and maintain process, database, and MI documentation, ensuring accuracy and version control. Participate in the development and improvement of processes to increase departmental efficiencies and cost savings. Support other teams in process review and enhancement. Liaise with internal colleagues and external suppliers to investigate and resolve complaints for the department. Complete administrative tasks related to Accident Management and other Operational Services products. Manage and process manual repair invoices for payment. Manage the purchase of relevant vehicle supplier Service Packs. Report and update daily work logs, calendars, and fleet lists. Ensure reporting and data feeds with external systems and suppliers are carried out. Ensure processes and procedures adequately consider Consumer Duty responsibilities and good customer outcomes, including for vulnerable customers. Maintain a working knowledge of regulations and business obligations affecting the role. What you'll need to succeed Awareness and maintenance of regulations and business obligations affecting the role. Commitment to delivering high standards of customer service and operational efficiency. Excellent customer service skills Knowledge of Excel MUST BE LOCATED WITHIN A 45-MINUTE COMMUTE TO FARNBOROUGH What you'll get in return We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, responsibility - making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructivelyTrust - Relying on each other to act swiftly and achieve goalsDiversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Diversity, Equity and Inclusion Equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development.Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovationSupporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
I am supporting a council in Essex looking to recruit a Housing Solutions Officer on a 3-month temporary basis. The Opportunity We are looking for someone to join our busy, passionate Housing Options Team working hard with the key focus in actively seeking to prevent homelessness in the district. You will support the important work of colleagues and others in identifying and providing housing solutions to those in need in line with all relevant homelessness legislation and housing law. This opportunity requires 2 days per week based in the office and the remainder working from home. The Experience You Will Bring Excellent knowledge of current housing and homelessness legislation, Homelessness Reduction Act 2017 case law and guidance Good knowledge of housing allocation and registration processes Good knowledge of landlord and tenant law Excellent verbal and written communication skills to a wide range of audiences Full Driving Licence and daily use of a car or the ability to travel throughout the District and beyond Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Feb 12, 2025
Contractor
I am supporting a council in Essex looking to recruit a Housing Solutions Officer on a 3-month temporary basis. The Opportunity We are looking for someone to join our busy, passionate Housing Options Team working hard with the key focus in actively seeking to prevent homelessness in the district. You will support the important work of colleagues and others in identifying and providing housing solutions to those in need in line with all relevant homelessness legislation and housing law. This opportunity requires 2 days per week based in the office and the remainder working from home. The Experience You Will Bring Excellent knowledge of current housing and homelessness legislation, Homelessness Reduction Act 2017 case law and guidance Good knowledge of housing allocation and registration processes Good knowledge of landlord and tenant law Excellent verbal and written communication skills to a wide range of audiences Full Driving Licence and daily use of a car or the ability to travel throughout the District and beyond Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
We are currently looking for an experienced Customer Service Manager to lead a vibrant customer service department for a large reputable e-commerce retailer who specialises in the FMCG industry. The role will undertake a fresh approach on improving the customer experience both through online & physical shopping journeys, & will take responsibility for implementing new strategies to increase brand exposure, product placement & CSR levels. Client Details Our client is a leading online retailer specialising in premium cosmetics supplying directly to large retailers across the UK. Renowned for its innovative products and trend-setting styles, the brand has established a strong presence in the beauty industry by blending high-quality offerings with an exceptional online shopping experience. Description Key responsibilities will consist of: Supervise and support Retail Logistics Coordinators and Team Leaders. Coach and develop the team to enhance performance and accountability. Implement best practices to optimise retail logistics operations. Track key performance indicators to drive customer satisfaction and continuous improvement. Partner with cross-functional teams to address order processing challenges. Evaluate operations and recommend enhancements for efficiency. Serve as the Oracle ERP business lead for system improvements. Work with IT and operations to test and implement new solutions. Deliver technical support and training to team members. Identify and execute strategic initiatives to eliminate process inefficiencies. Profile The successful candidate will consist of: Exceptional leadership and motivational abilities. Demonstrated success in leading teams within fast-paced operational environments. Strong analytical and problem-solving capabilities. Proven expertise in developing innovative solutions to enhance productivity. Results-driven, with a focus on achieving team and company objectives. Strong interpersonal skills, with the ability to influence and lead effectively. Excellent written and verbal communication skills. Highly collaborative, skilled in leading meetings and engaging with cross-functional teams. Ability to set and manage multiple priorities while effectively delegating tasks. Job Offer Basic starting salay of 38k + DOE. Team performance-related bonus. Pension contribution. Product & in-store discounts. Hybrid working with flexibility. Free parking. New & recently refurbished office environment. Free days out & monthly reward incentives. Free gym memberships & loyalty schemes.
Feb 12, 2025
Full time
We are currently looking for an experienced Customer Service Manager to lead a vibrant customer service department for a large reputable e-commerce retailer who specialises in the FMCG industry. The role will undertake a fresh approach on improving the customer experience both through online & physical shopping journeys, & will take responsibility for implementing new strategies to increase brand exposure, product placement & CSR levels. Client Details Our client is a leading online retailer specialising in premium cosmetics supplying directly to large retailers across the UK. Renowned for its innovative products and trend-setting styles, the brand has established a strong presence in the beauty industry by blending high-quality offerings with an exceptional online shopping experience. Description Key responsibilities will consist of: Supervise and support Retail Logistics Coordinators and Team Leaders. Coach and develop the team to enhance performance and accountability. Implement best practices to optimise retail logistics operations. Track key performance indicators to drive customer satisfaction and continuous improvement. Partner with cross-functional teams to address order processing challenges. Evaluate operations and recommend enhancements for efficiency. Serve as the Oracle ERP business lead for system improvements. Work with IT and operations to test and implement new solutions. Deliver technical support and training to team members. Identify and execute strategic initiatives to eliminate process inefficiencies. Profile The successful candidate will consist of: Exceptional leadership and motivational abilities. Demonstrated success in leading teams within fast-paced operational environments. Strong analytical and problem-solving capabilities. Proven expertise in developing innovative solutions to enhance productivity. Results-driven, with a focus on achieving team and company objectives. Strong interpersonal skills, with the ability to influence and lead effectively. Excellent written and verbal communication skills. Highly collaborative, skilled in leading meetings and engaging with cross-functional teams. Ability to set and manage multiple priorities while effectively delegating tasks. Job Offer Basic starting salay of 38k + DOE. Team performance-related bonus. Pension contribution. Product & in-store discounts. Hybrid working with flexibility. Free parking. New & recently refurbished office environment. Free days out & monthly reward incentives. Free gym memberships & loyalty schemes.
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Feb 12, 2025
Full time
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Math Expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Math Experts to help train generative artificial intelligence modelsThis freelance opportunity is remote and hours are flexible, so you can work whenever is best for youYou may contribute your expertise by Assessing the factuality and relevance of domain-specific text produced by AI modelsCrafting and answering questions related to MathEvaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Math or a related subjectExperience working as a Math professionalAbility to write clearly about concepts related to Math in fluent EnglishPayment:Currently, pay rates for core project work by Math experts in UK range from $30 to $50 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Customer Service Representative - Starting salary 23,900 (guaranteed increase to 25,100 effective 1st April 2025); depending on hours, skills and experience. In this role you will be providing telephone support to our customers, processing and servicing their home insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of our customers by answering a variety of calls, building rapport, and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team. We flex hours and working patterns to suit our customers, business, and you. We offer smart working with a minimum requirement of 50% from the office (you will be required to attend training for 5 weeks Mon- Fri 9-4.30 from our Maxim Park office, ML1 4WQ). Following completion of your training period, you will be required to work a mixture of shifts rotating 8am-8pm Monday-Friday, 8am-6pm on Saturdays and 10am-4pm on Sundays. Please note this job role is not sponsorable under the Home Office points based system. Skills and experience we're looking for: A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first Ability to work in a fast-paced environment with the ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone Someone who embraces and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey and is passionate to learn and self-develop Proficient typing & IT Skills What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of 23,900 (based on 35 hours) rising to 24,200 following completion of training and going live. (guaranteed increase to 25,100 effective 1st April 2025); depending on hours, skills and experience. Step pay progression allows you to develop in the role at your own pace Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to 1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence, in applying for this role you are certifying that you satisfy both of these requirements. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please email (email address removed)
Feb 12, 2025
Full time
Customer Service Representative - Starting salary 23,900 (guaranteed increase to 25,100 effective 1st April 2025); depending on hours, skills and experience. In this role you will be providing telephone support to our customers, processing and servicing their home insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of our customers by answering a variety of calls, building rapport, and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team. We flex hours and working patterns to suit our customers, business, and you. We offer smart working with a minimum requirement of 50% from the office (you will be required to attend training for 5 weeks Mon- Fri 9-4.30 from our Maxim Park office, ML1 4WQ). Following completion of your training period, you will be required to work a mixture of shifts rotating 8am-8pm Monday-Friday, 8am-6pm on Saturdays and 10am-4pm on Sundays. Please note this job role is not sponsorable under the Home Office points based system. Skills and experience we're looking for: A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first Ability to work in a fast-paced environment with the ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone Someone who embraces and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey and is passionate to learn and self-develop Proficient typing & IT Skills What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of 23,900 (based on 35 hours) rising to 24,200 following completion of training and going live. (guaranteed increase to 25,100 effective 1st April 2025); depending on hours, skills and experience. Step pay progression allows you to develop in the role at your own pace Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to 1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence, in applying for this role you are certifying that you satisfy both of these requirements. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please email (email address removed)
Apprentice Customer Service Advisor £12.21 per hour (National Living Wage) 15 Month apprenticeship Basildon, Essex The vacancy Apprentice Customer Service Advisor - Contact Centre (5 opportunities available) Contract type Apprentice Location: Pitsea Contact Centre Salary: Competitive Apprenticeship Wage Course Duration: 15 monthsWeekly hours Monday to Friday 8am to 6pm (35 hours per week) Are you looking for an opportunity to kickstart your career in customer service? Do you want to learn, grow, and make a real difference to people's lives while gaining a nationally recognized qualification? If so, our Apprentice Customer Service Advisor role could be the perfect opportunity for you! About the Role As an Apprentice Customer Service Advisor , you'll be the first point of contact for our residents, helping them with their inquiries, repairs, and housing-related questions. You'll develop essential skills in customer service, communication, and problem-solving while working towards a Level 3 Customer Service qualification. Throughout your apprenticeship, you'll receive full training and support from our experienced team, ensuring you have the knowledge and confidence to thrive in a busy, fast-paced contact centre environment. What You'll Be Doing Answering resident queries via phone, email, and web chat Logging and tracking repair requests accurately in our system Providing clear and helpful advice to residents, ensuring a positive customer experience Working closely with colleagues to resolve issues efficiently Keeping records up to date and maintaining accurate information What We're Looking For A friendly, approachable, and customer-focused attitude A willingness to learn and develop new skills Good communication and problem-solving abilities Basic IT skills and confidence using computer systems The ability to work as part of a team and independently What We Offer A permanent role with a clear progression pathway, plus salary increase (see above) A Level 3 Customer Service qualification fully funded through the Apprenticeship Levy Support from our Learning & Development team and a dedicated mentor Hands-on experience in a professional customer service environment Hybrid working options (once training is completed) Up to 30 days' annual holiday plus bank holidays Two additional paid volunteering days each year? Flexible benefits scheme, including family friendly benefits and access to a discount portal? 4 x salary life assurance Up to 10% pension contribution Upon successful completion of the apprenticeship qualification, your salary will increase to the standard rate for this role, which is currently £25,800 per annum. Please note that this rate may be subject to an increase by the time you complete your apprenticeship. Are You Eligible? Read This First! Before applying, check if you meet the apprenticeship funding requirements: You've lived in the UK, EEA, Switzerland, or Gibralta r for the last 3 years (you'll need to show proof). You don't already have a qualification at the same level or higher in this subject. You'll be 18 or older when the apprenticeship starts. If that sounds like you, this could be the perfect opportunity to start your career with full support and training! Ready to Apply? If you're passionate about delivering great customer service and want to build a rewarding career in social housing, we'd love to hear from you! Click ' Apply Now ' and take your first step towards an exciting future! We encourage you to read our helpful information about the candidate journey and experience . In this pack, you'll hear from a current apprentice about their experience so far, gain insights into a typical day in the role , and learn what to expect at each stage of the process. This will help you feel confident and prepared as you take the next step in your apprenticeship journey! What Happens Next? Closing date: 23 February 2025 If you meet the eligibility criteria, you'll be invited to a virtual interview between 14 February and 28 February. Successful candidates will then be invited to our Assessment Day on 6 March at our Contact Centre in Pitsea. This is a great opportunity to experience the role first hand and show us your skills! We would love for our Apprentices to join us at the beginning of April , ensuring a smooth start to their journey with us. This will give you time to complete your onboarding, setting you up for success in your new role! This is an exciting opportunity to kickstart your career in our Contact Centre and make a real difference for our residents!
Feb 11, 2025
Full time
Apprentice Customer Service Advisor £12.21 per hour (National Living Wage) 15 Month apprenticeship Basildon, Essex The vacancy Apprentice Customer Service Advisor - Contact Centre (5 opportunities available) Contract type Apprentice Location: Pitsea Contact Centre Salary: Competitive Apprenticeship Wage Course Duration: 15 monthsWeekly hours Monday to Friday 8am to 6pm (35 hours per week) Are you looking for an opportunity to kickstart your career in customer service? Do you want to learn, grow, and make a real difference to people's lives while gaining a nationally recognized qualification? If so, our Apprentice Customer Service Advisor role could be the perfect opportunity for you! About the Role As an Apprentice Customer Service Advisor , you'll be the first point of contact for our residents, helping them with their inquiries, repairs, and housing-related questions. You'll develop essential skills in customer service, communication, and problem-solving while working towards a Level 3 Customer Service qualification. Throughout your apprenticeship, you'll receive full training and support from our experienced team, ensuring you have the knowledge and confidence to thrive in a busy, fast-paced contact centre environment. What You'll Be Doing Answering resident queries via phone, email, and web chat Logging and tracking repair requests accurately in our system Providing clear and helpful advice to residents, ensuring a positive customer experience Working closely with colleagues to resolve issues efficiently Keeping records up to date and maintaining accurate information What We're Looking For A friendly, approachable, and customer-focused attitude A willingness to learn and develop new skills Good communication and problem-solving abilities Basic IT skills and confidence using computer systems The ability to work as part of a team and independently What We Offer A permanent role with a clear progression pathway, plus salary increase (see above) A Level 3 Customer Service qualification fully funded through the Apprenticeship Levy Support from our Learning & Development team and a dedicated mentor Hands-on experience in a professional customer service environment Hybrid working options (once training is completed) Up to 30 days' annual holiday plus bank holidays Two additional paid volunteering days each year? Flexible benefits scheme, including family friendly benefits and access to a discount portal? 4 x salary life assurance Up to 10% pension contribution Upon successful completion of the apprenticeship qualification, your salary will increase to the standard rate for this role, which is currently £25,800 per annum. Please note that this rate may be subject to an increase by the time you complete your apprenticeship. Are You Eligible? Read This First! Before applying, check if you meet the apprenticeship funding requirements: You've lived in the UK, EEA, Switzerland, or Gibralta r for the last 3 years (you'll need to show proof). You don't already have a qualification at the same level or higher in this subject. You'll be 18 or older when the apprenticeship starts. If that sounds like you, this could be the perfect opportunity to start your career with full support and training! Ready to Apply? If you're passionate about delivering great customer service and want to build a rewarding career in social housing, we'd love to hear from you! Click ' Apply Now ' and take your first step towards an exciting future! We encourage you to read our helpful information about the candidate journey and experience . In this pack, you'll hear from a current apprentice about their experience so far, gain insights into a typical day in the role , and learn what to expect at each stage of the process. This will help you feel confident and prepared as you take the next step in your apprenticeship journey! What Happens Next? Closing date: 23 February 2025 If you meet the eligibility criteria, you'll be invited to a virtual interview between 14 February and 28 February. Successful candidates will then be invited to our Assessment Day on 6 March at our Contact Centre in Pitsea. This is a great opportunity to experience the role first hand and show us your skills! We would love for our Apprentices to join us at the beginning of April , ensuring a smooth start to their journey with us. This will give you time to complete your onboarding, setting you up for success in your new role! This is an exciting opportunity to kickstart your career in our Contact Centre and make a real difference for our residents!
Where: EE Lancaster Contact Centre Salary: £23,504 (£12.05 p/h) rising to £24,064 (£12.34 p/h) at 8 months in role, plus uncapped commission! Start Date: 10th February 2025 Full Time: 37.5 hours per week If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 11, 2025
Full time
Where: EE Lancaster Contact Centre Salary: £23,504 (£12.05 p/h) rising to £24,064 (£12.34 p/h) at 8 months in role, plus uncapped commission! Start Date: 10th February 2025 Full Time: 37.5 hours per week If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Water Audit Specialist A significant sustainability focussed opportunity to help our blue chip customers optimise their water usage by providing actionable recommendations and insights. We are recruiting for a water audit specialist looking to advance their career in our expanding business creating efficient and effective approaches to sustainable water management improving customer resilience and protecting the most critical resource for future generations. Water audits will be in and around the Midlands area but in addition, the new employee will travel to sites around the UK to conduct high level/complex water audits (for example in factories or production sites). Candidates must already have the ability to provide qualified advice on water efficiency savings to enhance the value we offer our customers and they will be expected to add additional expertise and skills to the team. A key requirement is excellent and extensive report writing experience including the ability to provide actionable insights, and strong MS Office knowledge is essential. A self-starter, meticulous, motivated, and possessing excellent time management skills. - Salary: £28,000 - £35,000 per annum (higher for the ideal candidate who offers added value to the team) - Company vehicle (estate car, business use only) - Candidates must be over 25 (due to our insurance policy restrictions) and they must have a full, clean driving licence - Candidates must have UK 'right to work' status - 40 hours per week - Annual leave - 22 days per annum - People Matter - we employ highly talented people and we strive to provide an inclusive, welcoming, supportive working environment - see what our employees have to say on our website .
Feb 11, 2025
Full time
Water Audit Specialist A significant sustainability focussed opportunity to help our blue chip customers optimise their water usage by providing actionable recommendations and insights. We are recruiting for a water audit specialist looking to advance their career in our expanding business creating efficient and effective approaches to sustainable water management improving customer resilience and protecting the most critical resource for future generations. Water audits will be in and around the Midlands area but in addition, the new employee will travel to sites around the UK to conduct high level/complex water audits (for example in factories or production sites). Candidates must already have the ability to provide qualified advice on water efficiency savings to enhance the value we offer our customers and they will be expected to add additional expertise and skills to the team. A key requirement is excellent and extensive report writing experience including the ability to provide actionable insights, and strong MS Office knowledge is essential. A self-starter, meticulous, motivated, and possessing excellent time management skills. - Salary: £28,000 - £35,000 per annum (higher for the ideal candidate who offers added value to the team) - Company vehicle (estate car, business use only) - Candidates must be over 25 (due to our insurance policy restrictions) and they must have a full, clean driving licence - Candidates must have UK 'right to work' status - 40 hours per week - Annual leave - 22 days per annum - People Matter - we employ highly talented people and we strive to provide an inclusive, welcoming, supportive working environment - see what our employees have to say on our website .
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 11, 2025
Full time
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Salary: £23,504.00 - Uncapped commission Location: Doncaster Full Time - Permanent Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in EE Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 11, 2025
Full time
Salary: £23,504.00 - Uncapped commission Location: Doncaster Full Time - Permanent Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in EE Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 11, 2025
Full time
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 11, 2025
Full time
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Markable Solutions is a Silicon Valley B2B marketing company offering end-to-end demand generation, funnel management & lead generation services to clients worldwide. Markable Solutions is a world-class provider of high-quality marketing services. Founded in 2015, the company has a strong management structure and is growing at a consistent rate. Using its highly skilled teams in India and the Philippines, Markable Solutions provides exceptional quality marketing solutions for companies in the US. Hiring for Head- Demand Generation, Remote full time job role, UK/US time Zone. Job Description/ Responsibilities Ensure to manage multiple client accounts and timely delivery. Directly supporting the telemarketing team and managing the budget- "resource allocation and production." Execute strategies and processes for operational readiness, agents onboarding and training. Produce performance management productivity stats on a regular basis. Coordinating with customer success and telemarketing teams on challenges and solutions. Monitoring performance, quality assurance and evaluation. Weekly, monthly, and quarterly performance review with the reporting person. Conduct daily pre & post shift meetings with telemarketing teams to track performance and execute multiple programs to improve productivity. Provide regular feedback and input to the reporting manager on the quality and accuracy of relevant campaigns and related tools. Closely work with the delivery team to track and manage end-to-end lead flow. Involve in the hiring process and ensuring an adequate pool of resources. Work closely with lead generation (telemarketing) team, set up KPI's and knowledge transfer for new projects. Timely measure cost per lead (CPL), understanding and evaluating return on investment (ROI). Qualifications Bachelor's or master's degree in marketing, Business Administration, or a related field. Requirements and skills Proven working experience as a Manager Call center, Head of telemarketing, a relevant role with US or European countries. Experience in client support and relation is a plus. Proficiency in MS Office and CRM software (e.g., Salesforce) Proficiency in English Market knowledge Communication and negotiation skills Supervisory Responsibilities Hires and trains telemarketers. Oversees the daily workflow and scheduling of telemarketing staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy.
Feb 11, 2025
Full time
Markable Solutions is a Silicon Valley B2B marketing company offering end-to-end demand generation, funnel management & lead generation services to clients worldwide. Markable Solutions is a world-class provider of high-quality marketing services. Founded in 2015, the company has a strong management structure and is growing at a consistent rate. Using its highly skilled teams in India and the Philippines, Markable Solutions provides exceptional quality marketing solutions for companies in the US. Hiring for Head- Demand Generation, Remote full time job role, UK/US time Zone. Job Description/ Responsibilities Ensure to manage multiple client accounts and timely delivery. Directly supporting the telemarketing team and managing the budget- "resource allocation and production." Execute strategies and processes for operational readiness, agents onboarding and training. Produce performance management productivity stats on a regular basis. Coordinating with customer success and telemarketing teams on challenges and solutions. Monitoring performance, quality assurance and evaluation. Weekly, monthly, and quarterly performance review with the reporting person. Conduct daily pre & post shift meetings with telemarketing teams to track performance and execute multiple programs to improve productivity. Provide regular feedback and input to the reporting manager on the quality and accuracy of relevant campaigns and related tools. Closely work with the delivery team to track and manage end-to-end lead flow. Involve in the hiring process and ensuring an adequate pool of resources. Work closely with lead generation (telemarketing) team, set up KPI's and knowledge transfer for new projects. Timely measure cost per lead (CPL), understanding and evaluating return on investment (ROI). Qualifications Bachelor's or master's degree in marketing, Business Administration, or a related field. Requirements and skills Proven working experience as a Manager Call center, Head of telemarketing, a relevant role with US or European countries. Experience in client support and relation is a plus. Proficiency in MS Office and CRM software (e.g., Salesforce) Proficiency in English Market knowledge Communication and negotiation skills Supervisory Responsibilities Hires and trains telemarketers. Oversees the daily workflow and scheduling of telemarketing staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy.
Enterprise Systems - Customer Care Consultant 23 January 2025 Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Information & Management Solutions division provides a range of software, consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs. Your primary role as a Customer Care Consultant will be to work as part of the Business As Usual (BAU) Team to provide 1st and 2nd line support for Cygnum customers within CACI's Enterprise System's Business Unit. CACI's Enterprise Systems Business Unit supplies Cygnum, a sophisticated digital solution for resource scheduling, case work, financial and competency management into the Social Care, Inspection & Regulatory, Transport and Construction markets. You will take ownership and responsibility for the delivery of services to our customer base within the agreed customer SLA's. This will involve gaining a thorough understanding of the Cygnum product, the technical solutions our customers are using to support their business processes and a good knowledge of the markets they operate within. In addition, some of your time will be available to work on wider project work within the Business Unit. Key Responsibilities Provide 1st and 2nd line support to manage the resolution of issues raised by customers, in accordance with call prioritisation and customer Service Level Agreements (SLA's). Thoroughly triage support issues raised by customers, including planning, allocating, and coordinating the correct internal resources to resolve the issue while adhering to the agreed escalation process. Provide implementation, configuration, and rigorous testing support for both customer and internal Cygnum software issues, through the use of agreed tools, systems, and processes. Plan and attend regular customer review meetings via Microsoft Teams to review open customer tickets, assist with resolution of issues raised, and continuously improve communications and engagement with customers. Regularly analyze customer issues to identify and highlight common trends and underlying problems to feed back to the Production and Management Team as Root Cause Analysis intelligence. Support Business Development Team and Account Managers in identifying and highlighting changes requested by customers, leading to possible sales opportunities. Provide training, guidance, coaching, and mentoring for Enterprise Systems colleagues. Other Contribute to the improvement of existing systems and processes used by CACI, in conjunction with the team, Department Head, and Director. Key Attributes & Skills Three to four years of Service Desk experience in a software environment. A strong understanding of ITIL processes (Incident, Problem, Change Management). Ability to learn new software applications rapidly. Experience of using Jira/QMtry or other equivalent test management software. Strong communication skills, both written and oral, with the ability to communicate effectively with both external and internal stakeholders. Ability to work effectively both independently and as part of a team. Excellent problem-solving and decision-making skills. Excellent attention to detail. General understanding of enterprise software and infrastructure technologies. Proficiency in Microsoft Windows, Microsoft Office (including Outlook), Microsoft Teams, Microsoft Visio, and Microsoft Excel. Certification in ITIL. Bachelor's degree in computer science, business, or a related field. Experience of using Cygnum. Experience of training and mentoring colleagues. Core Behaviours Reliable Flexible Adaptable Pro-active Team Player We expect everyone to consistently demonstrate these characteristics. On-going assessment against these behaviours will form a part of performance reviews. Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
Feb 11, 2025
Full time
Enterprise Systems - Customer Care Consultant 23 January 2025 Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Information & Management Solutions division provides a range of software, consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs. Your primary role as a Customer Care Consultant will be to work as part of the Business As Usual (BAU) Team to provide 1st and 2nd line support for Cygnum customers within CACI's Enterprise System's Business Unit. CACI's Enterprise Systems Business Unit supplies Cygnum, a sophisticated digital solution for resource scheduling, case work, financial and competency management into the Social Care, Inspection & Regulatory, Transport and Construction markets. You will take ownership and responsibility for the delivery of services to our customer base within the agreed customer SLA's. This will involve gaining a thorough understanding of the Cygnum product, the technical solutions our customers are using to support their business processes and a good knowledge of the markets they operate within. In addition, some of your time will be available to work on wider project work within the Business Unit. Key Responsibilities Provide 1st and 2nd line support to manage the resolution of issues raised by customers, in accordance with call prioritisation and customer Service Level Agreements (SLA's). Thoroughly triage support issues raised by customers, including planning, allocating, and coordinating the correct internal resources to resolve the issue while adhering to the agreed escalation process. Provide implementation, configuration, and rigorous testing support for both customer and internal Cygnum software issues, through the use of agreed tools, systems, and processes. Plan and attend regular customer review meetings via Microsoft Teams to review open customer tickets, assist with resolution of issues raised, and continuously improve communications and engagement with customers. Regularly analyze customer issues to identify and highlight common trends and underlying problems to feed back to the Production and Management Team as Root Cause Analysis intelligence. Support Business Development Team and Account Managers in identifying and highlighting changes requested by customers, leading to possible sales opportunities. Provide training, guidance, coaching, and mentoring for Enterprise Systems colleagues. Other Contribute to the improvement of existing systems and processes used by CACI, in conjunction with the team, Department Head, and Director. Key Attributes & Skills Three to four years of Service Desk experience in a software environment. A strong understanding of ITIL processes (Incident, Problem, Change Management). Ability to learn new software applications rapidly. Experience of using Jira/QMtry or other equivalent test management software. Strong communication skills, both written and oral, with the ability to communicate effectively with both external and internal stakeholders. Ability to work effectively both independently and as part of a team. Excellent problem-solving and decision-making skills. Excellent attention to detail. General understanding of enterprise software and infrastructure technologies. Proficiency in Microsoft Windows, Microsoft Office (including Outlook), Microsoft Teams, Microsoft Visio, and Microsoft Excel. Certification in ITIL. Bachelor's degree in computer science, business, or a related field. Experience of using Cygnum. Experience of training and mentoring colleagues. Core Behaviours Reliable Flexible Adaptable Pro-active Team Player We expect everyone to consistently demonstrate these characteristics. On-going assessment against these behaviours will form a part of performance reviews. Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
Head of Customer Service Reference: JAN Expiry date: 23:59, Fri, 7th Feb 2025 Location: Southampton Salary: Competitive Benefits: Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays Company Overview Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate. Main Purpose of Role The Head of Customer Experience will be expected to deliver an enhanced customer journey for GDHV customers bringing a relentless customer lens to the Commercial division; implement and utilise customer data to understand how improvements can be delivered; and design and lead the implementation of customer experience improvement initiatives across the GDHV customer journey and accelerate the transition to a profitable sales journey in both Pre and Post sale activities. Key Accountabilities Responsibility for the delivery of GDHV UK first- & second-line customer support. Operationally responsible for Customer Experience teams (Contact Centre, Customer Experience Admin & Service Delivery) and deliver ongoing development of a team of managers & team leaders. Implement & ensure enhanced communication to all interested parties, ensuring customer focus and to improve the customer journey. Support the on-going continual improvement by ensuring all reported customer issues are robustly reviewed, minimizing where possible, to reduce warranty costs. Driving exceptional and high-quality customer experience to increase customer satisfaction and loyalty across all customers facing teams from enquiry & opportunity management to in-life customer support and GDHV Brand retention processes. Act as brand owner for customer support functions (Enquiry and Customer Support teams) and with support of marketing develop a brand strategy for GDHV Customer Support & Service Channels. Develop the cost of service/contact Centre projection for New Product Implementation and End of Line processes to ensure Operational Readiness and brand protection. Identify and report on the KPI metrics best to serve our business and customers. Lead the development of the CX strategy, governance (customer and conduct) and reporting dashboards to monitor teams' performance whilst supporting commercial objectives at department or division level with the relevant Head of. Deliver and measure the impact of improvements highlighted within the customer experience/service strategy. Lead the centralization of all Customer Support functions within GDHV to support the 5-year Commercial Strategy utilizing available resource and capacity modelling accountabilities and responsibilities to drive down operational cost and delivering customer satisfaction. Participate and drive decision making and scoping of Customer Support technology initiatives or system selection. Ensure that divisional processes are in place to gather, understand and take action in response to customer feedback through complaints, voice of the customer, social media and customer reviews and own and distribute data to appropriate stakeholders and the DivEx team. Oversee root cause analysis on customer complaints identify the issues causing customer dis-satisfaction. Ensure recommendations for improvements are assigned to business stakeholders and that changes are delivered with the support of the Commercial Quality & Project Managers. Oversee impact analysis on root cause analysis actions and improvements to ensure that expected benefits are realised and where required, additional actions are implemented to reduce reoccurrence of customer dissatisfaction. Deliver and continuously update the GDHV strategy for providing support to vulnerable end users via direct consumer support or partnership agreements in line with customer and partner channel groups. Act as a subject matter expert for Customer Experience and attend relevant sessions to represent customer's needs and ensure the customer is at the heart of decision making. This role will work across the Commercial team function as well as the broader GDHV division. Build and maintain direct senior level relationships within GDHV UK and other Global divisions. Skills, Knowledge and Experience Essential Criteria Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively. Motivational skills and the ability to supervise and lead a team of customer experience advisors. Creative thinker, to be able to develop innovative ideas to improve customer service standards. Ability to work well under pressure. A commitment to continuous improvement both personally and for the team. Proficient in the use of Office 365. Knowledge and experience of implementing new operational systems. Similar duties conducted within a HVAC (or similar industry) company. Formal qualifications in Business Studies or Consumer Studies. Performance management. Problem-solving. Organisational skills. Critical Thinking. Diplomacy. Travel There may be requirement to travel, on occasion, to other parts of the GDHV business both within the UK, Ireland and wider GDHV Division. Glen Dimplex Values At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to: Think Customer. Care About People. Keep It Simple. Acknowledgement This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Feb 11, 2025
Full time
Head of Customer Service Reference: JAN Expiry date: 23:59, Fri, 7th Feb 2025 Location: Southampton Salary: Competitive Benefits: Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays Company Overview Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate. Main Purpose of Role The Head of Customer Experience will be expected to deliver an enhanced customer journey for GDHV customers bringing a relentless customer lens to the Commercial division; implement and utilise customer data to understand how improvements can be delivered; and design and lead the implementation of customer experience improvement initiatives across the GDHV customer journey and accelerate the transition to a profitable sales journey in both Pre and Post sale activities. Key Accountabilities Responsibility for the delivery of GDHV UK first- & second-line customer support. Operationally responsible for Customer Experience teams (Contact Centre, Customer Experience Admin & Service Delivery) and deliver ongoing development of a team of managers & team leaders. Implement & ensure enhanced communication to all interested parties, ensuring customer focus and to improve the customer journey. Support the on-going continual improvement by ensuring all reported customer issues are robustly reviewed, minimizing where possible, to reduce warranty costs. Driving exceptional and high-quality customer experience to increase customer satisfaction and loyalty across all customers facing teams from enquiry & opportunity management to in-life customer support and GDHV Brand retention processes. Act as brand owner for customer support functions (Enquiry and Customer Support teams) and with support of marketing develop a brand strategy for GDHV Customer Support & Service Channels. Develop the cost of service/contact Centre projection for New Product Implementation and End of Line processes to ensure Operational Readiness and brand protection. Identify and report on the KPI metrics best to serve our business and customers. Lead the development of the CX strategy, governance (customer and conduct) and reporting dashboards to monitor teams' performance whilst supporting commercial objectives at department or division level with the relevant Head of. Deliver and measure the impact of improvements highlighted within the customer experience/service strategy. Lead the centralization of all Customer Support functions within GDHV to support the 5-year Commercial Strategy utilizing available resource and capacity modelling accountabilities and responsibilities to drive down operational cost and delivering customer satisfaction. Participate and drive decision making and scoping of Customer Support technology initiatives or system selection. Ensure that divisional processes are in place to gather, understand and take action in response to customer feedback through complaints, voice of the customer, social media and customer reviews and own and distribute data to appropriate stakeholders and the DivEx team. Oversee root cause analysis on customer complaints identify the issues causing customer dis-satisfaction. Ensure recommendations for improvements are assigned to business stakeholders and that changes are delivered with the support of the Commercial Quality & Project Managers. Oversee impact analysis on root cause analysis actions and improvements to ensure that expected benefits are realised and where required, additional actions are implemented to reduce reoccurrence of customer dissatisfaction. Deliver and continuously update the GDHV strategy for providing support to vulnerable end users via direct consumer support or partnership agreements in line with customer and partner channel groups. Act as a subject matter expert for Customer Experience and attend relevant sessions to represent customer's needs and ensure the customer is at the heart of decision making. This role will work across the Commercial team function as well as the broader GDHV division. Build and maintain direct senior level relationships within GDHV UK and other Global divisions. Skills, Knowledge and Experience Essential Criteria Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively. Motivational skills and the ability to supervise and lead a team of customer experience advisors. Creative thinker, to be able to develop innovative ideas to improve customer service standards. Ability to work well under pressure. A commitment to continuous improvement both personally and for the team. Proficient in the use of Office 365. Knowledge and experience of implementing new operational systems. Similar duties conducted within a HVAC (or similar industry) company. Formal qualifications in Business Studies or Consumer Studies. Performance management. Problem-solving. Organisational skills. Critical Thinking. Diplomacy. Travel There may be requirement to travel, on occasion, to other parts of the GDHV business both within the UK, Ireland and wider GDHV Division. Glen Dimplex Values At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to: Think Customer. Care About People. Keep It Simple. Acknowledgement This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Warrington ? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. Free parking on site (Postcode WA3 7BH) On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 11, 2025
Full time
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Warrington ? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. Free parking on site (Postcode WA3 7BH) On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Company Outline Job Title: Telephone Sales Executive Location: Hybrid - Birmingham Salary: £27,000 per annum + Commission + Benefits! Contract Type: 6 month fixed term contract, Full Time What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources! Why Do We Want You? At ICA, part of Wilmington Plc, we are looking for a strong Telephone Sales Executive to join our well-established team. You will have experience of B2B sales and enjoy working in this busy fast-paced environment, generating new leads to pass onto the Senior Sales team. You should have strong communication skills with the ability to create meaningful client relationships and build upon them, generating quality sales leads. Please note: We shortlist all applicants who meet the essential criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please contact our Talent Acquisition team via the contact details provided on our website! Job Purpose, Tasks, and Responsibilities You will be responsible for: Achieving Lead Generation targets Creating an accurate pipeline of new business opportunities for the sales team Obtaining and sharing, in a timely basis, insight and information from client meetings & in prospecting calls Developing new leads in the EMEA region via outbound sales activity Providing professionally presented leads and CRM data to the senior sales team Working in collaboration with senior sales team to generate leads for each campaign Collaborating with fellow members of the corporate sales team to share insight/best practice and lead on Sales enablement projects on an ad-hoc basis Developing new business within different international territories Develop new business in targeted industries - as agreed with Sales Director What's the Best Thing About This Role? You will be working in a well-established sales team who are driven to provide results and build new client leads. Working for ICA means you will have the backing of an established company within the industry to create new leads. What's the Most Challenging Thing About This Role? This is a busy and fast-paced role, and you will need to be target-driven and focused with strong communication skills. Essential and Desirable Capabilities What We're Looking For: To be successful in this role, you must have: Experience in the same or similar role working with B2B sales. The ability to be self-motivated and work on your own initiative without supervision and cope with competing demands. Communication skills to maintain a good working relationship with people at all levels. The drive for results, motivation, and acute attention to detail. A strong team ethic and be a team player who is a strong networker both internally and externally and has a positive attitude towards dealing with colleagues and clients. To be successful in this role, it would be great if you have: Experience in sectors such as finance, insurance, training, and education. A passion to provide high-quality solutions to our customers. The skills to work with a varied workload. The desire to learn, grow, and achieve common goals. The excitement to be part of a diverse and unique global community. The want to be recognized for the unique talents, experiences, and insights you bring to Wilmington plc. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. Before You Go About Us: ICA is the leading professional body for the global compliance community. Since 2001, we've helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way. Find What You're Looking For: At ICA, you'll be part of a passionate, professional team dedicated to empowering compliance professionals through education and community. Click on "APPLY" today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position. Please note that this role may remain advertised until an offer of employment has been made.
Feb 11, 2025
Full time
Company Outline Job Title: Telephone Sales Executive Location: Hybrid - Birmingham Salary: £27,000 per annum + Commission + Benefits! Contract Type: 6 month fixed term contract, Full Time What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources! Why Do We Want You? At ICA, part of Wilmington Plc, we are looking for a strong Telephone Sales Executive to join our well-established team. You will have experience of B2B sales and enjoy working in this busy fast-paced environment, generating new leads to pass onto the Senior Sales team. You should have strong communication skills with the ability to create meaningful client relationships and build upon them, generating quality sales leads. Please note: We shortlist all applicants who meet the essential criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please contact our Talent Acquisition team via the contact details provided on our website! Job Purpose, Tasks, and Responsibilities You will be responsible for: Achieving Lead Generation targets Creating an accurate pipeline of new business opportunities for the sales team Obtaining and sharing, in a timely basis, insight and information from client meetings & in prospecting calls Developing new leads in the EMEA region via outbound sales activity Providing professionally presented leads and CRM data to the senior sales team Working in collaboration with senior sales team to generate leads for each campaign Collaborating with fellow members of the corporate sales team to share insight/best practice and lead on Sales enablement projects on an ad-hoc basis Developing new business within different international territories Develop new business in targeted industries - as agreed with Sales Director What's the Best Thing About This Role? You will be working in a well-established sales team who are driven to provide results and build new client leads. Working for ICA means you will have the backing of an established company within the industry to create new leads. What's the Most Challenging Thing About This Role? This is a busy and fast-paced role, and you will need to be target-driven and focused with strong communication skills. Essential and Desirable Capabilities What We're Looking For: To be successful in this role, you must have: Experience in the same or similar role working with B2B sales. The ability to be self-motivated and work on your own initiative without supervision and cope with competing demands. Communication skills to maintain a good working relationship with people at all levels. The drive for results, motivation, and acute attention to detail. A strong team ethic and be a team player who is a strong networker both internally and externally and has a positive attitude towards dealing with colleagues and clients. To be successful in this role, it would be great if you have: Experience in sectors such as finance, insurance, training, and education. A passion to provide high-quality solutions to our customers. The skills to work with a varied workload. The desire to learn, grow, and achieve common goals. The excitement to be part of a diverse and unique global community. The want to be recognized for the unique talents, experiences, and insights you bring to Wilmington plc. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. Before You Go About Us: ICA is the leading professional body for the global compliance community. Since 2001, we've helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way. Find What You're Looking For: At ICA, you'll be part of a passionate, professional team dedicated to empowering compliance professionals through education and community. Click on "APPLY" today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position. Please note that this role may remain advertised until an offer of employment has been made.
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We need an experienced Senior Procurement Manager to join our Corporate & Business Procurement team. You'll lead the strategy for all outsourced contact centres across Sky UK. What you'll do: • Lead the way: Develop and deliver the sourcing strategy for contact centres, using your industry knowledge and Sky's global reach to get the best deals and partnerships. • Negotiate big deals: Manage major agreements with key suppliers, making sure they fit with Sky's long-term goals and targets. • Find savings: Analyse spending, spot opportunities to save, and develop smart sourcing strategies to achieve cost savings and drive efficiency across your spend area. • Build relationships: Create and manage strong relationships with internal stakeholders and key suppliers. • Manage risk: Stay ahead of industry trends, market changes and handle potential risks. • Work across teams: Partner with colleagues across Europe and the wider Sky Group (including Italy, Germany, and the US). What you'll bring: • Contact centre expert: Proven procurement experience in the contact centre industry. • Strategic leader: Able to develop and deliver strategies in a global company. • Negotiation pro: Confident leading complex negotiations with senior people. • Team player: Excellent at building relationships with different teams across the globe. • Results-focused: Driven to achieve cost savings and make things more efficient. Procurement The Procurement team spans Comcast, NBCUniversal and Sky, proactively managing a trusted supplier network across the globe to protect our business and drive long-term value. We utilise expertise, scale, and a deep-rooted understanding of our business to navigate the global marketplace - balancing value, risk, and social responsibility to deliver for our clients, our suppliers, and the communities we serve. Our team accelerates transformation and innovation by bringing together the right people, products and services and create the technologies and experiences that our brands are known for. We create connections across Comcast, NBCUniversal and Sky to generate greater value for our business and opportunities for our teammates - today, and in the future. The Rewards There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place • A generous pension package • Private healthcare • Discounted mobile and broadband • Where you'll work • SKY HQ Osterley UK How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about.
Feb 10, 2025
Full time
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We need an experienced Senior Procurement Manager to join our Corporate & Business Procurement team. You'll lead the strategy for all outsourced contact centres across Sky UK. What you'll do: • Lead the way: Develop and deliver the sourcing strategy for contact centres, using your industry knowledge and Sky's global reach to get the best deals and partnerships. • Negotiate big deals: Manage major agreements with key suppliers, making sure they fit with Sky's long-term goals and targets. • Find savings: Analyse spending, spot opportunities to save, and develop smart sourcing strategies to achieve cost savings and drive efficiency across your spend area. • Build relationships: Create and manage strong relationships with internal stakeholders and key suppliers. • Manage risk: Stay ahead of industry trends, market changes and handle potential risks. • Work across teams: Partner with colleagues across Europe and the wider Sky Group (including Italy, Germany, and the US). What you'll bring: • Contact centre expert: Proven procurement experience in the contact centre industry. • Strategic leader: Able to develop and deliver strategies in a global company. • Negotiation pro: Confident leading complex negotiations with senior people. • Team player: Excellent at building relationships with different teams across the globe. • Results-focused: Driven to achieve cost savings and make things more efficient. Procurement The Procurement team spans Comcast, NBCUniversal and Sky, proactively managing a trusted supplier network across the globe to protect our business and drive long-term value. We utilise expertise, scale, and a deep-rooted understanding of our business to navigate the global marketplace - balancing value, risk, and social responsibility to deliver for our clients, our suppliers, and the communities we serve. Our team accelerates transformation and innovation by bringing together the right people, products and services and create the technologies and experiences that our brands are known for. We create connections across Comcast, NBCUniversal and Sky to generate greater value for our business and opportunities for our teammates - today, and in the future. The Rewards There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place • A generous pension package • Private healthcare • Discounted mobile and broadband • Where you'll work • SKY HQ Osterley UK How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about.
Complaint Handler - Peterborough Salary: From £25000-£25000 Complaint Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. , Location: Peterborough, ENG - PE3 6HQ
Feb 10, 2025
Full time
Complaint Handler - Peterborough Salary: From £25000-£25000 Complaint Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. , Location: Peterborough, ENG - PE3 6HQ
Head of Customer Care About the Role Are you passionate about delivering exceptional customer experiences at scale? Do you thrive in a fast-paced, high-growth environment where innovation, data-driven problem-solving, and creativity are key? Simple Online Healthcare is looking for a visionary Head of Customer Care to lead and shape our customer-facing teams. In this pivotal role, you'll drive customer satisfaction, scale operations across multiple markets, and reimagine how we provide proactive, industry-leading service. You'll lead a diverse team and develop strategies to elevate the customer experience, helping us achieve our ambitious goal of delivering "a differentiating level of care and patient experience at exponential scale" across the UK, Germany, Denmark, Australia, and beyond, utilising technology to drive scale. What You'll Be Doing As our Head of Customer Care, you'll own the strategy for outstanding customer care, leading a multi-lingual, high-performing team that consistently delivers excellence. You'll be responsible for recruitment, training, and development to ensure your teams are empowered to delight customers at every touchpoint. From setting and monitoring KPIs to leveraging the latest customer care tools and technologies, you'll shape a data-driven approach to support and engagement. You'll also collaborate with product and operational teams to optimise the customer journey, shifting from reactive support to a proactive, personalised experience. You will have a test and learn approach to technology solutions and will have worked in a like-minded environment that adapts to change. Key Responsibilities Develop and execute the strategy for outstanding customer care across our four key markets (UK, Germany, Denmark, and Australia). Drive a technology-first approach within the customer care teams and team leads, fostering an open and honest environment while pushing new ideas forward at pace. Lead, coach, and manage a high-performing customer service team, fostering a customer-first culture. Drive the transition from reactive to proactive customer support, anticipating and addressing customer needs. Collaborate with cross-functional teams-product, marketing, operations-to ensure seamless customer experiences. Optimise customer care processes and systems, using data, automation, and best practices to improve efficiency and scale. Track and analyse key performance metrics to continuously refine the customer journey and drive business performance. Be the voice of the customer, ensuring their needs and feedback influence product development and company strategy. What We're Looking For Experience : Extensive experience in customer-facing roles, particularly in fast-paced eCommerce or high-growth businesses. Proven ability to lead and scale large customer service teams with a focus on performance and customer retention. Strong understanding of customer journeys and data-driven approaches to improvement. Experience in a technology-first business driving outstanding customer experience through AI technological advances and self-service. Skills : Exceptional leadership skills, with the ability to inspire and motivate teams to deliver outstanding service. Analytical mindset, using data to solve problems and inform decisions. Expertise in customer care tools and CRM systems, focusing on automation and scalability. Willingness to challenge the norm. Attributes : Passionate about creating standout customer experiences and driving customer success. Collaborative and cross-functional approach to problem-solving and team-building. Entrepreneurial spirit, constantly seeking opportunities to optimise processes and drive performance. Background in scaling operational functions through technology rather than relying solely on team size. Why You'll Love Working Here Join a fast-growing company that's revolutionising healthcare and delivering exceptional care across multiple markets. This is a unique opportunity to build and scale a high-performing team while making a direct impact on customer success and satisfaction. Mission-Driven : Be part of a company dedicated to improving healthcare experiences. Dynamic Environment : Work with an innovative, data-driven, and collaborative team. Leadership Opportunity : Shape the future of customer service in a fast-growing business. Salary: £65,000+ Our Interview Process Introductory call with our talent team Video interview with the hiring manager & leadership panel Operational task Final interview with CEO Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, ensuring they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
Feb 10, 2025
Full time
Head of Customer Care About the Role Are you passionate about delivering exceptional customer experiences at scale? Do you thrive in a fast-paced, high-growth environment where innovation, data-driven problem-solving, and creativity are key? Simple Online Healthcare is looking for a visionary Head of Customer Care to lead and shape our customer-facing teams. In this pivotal role, you'll drive customer satisfaction, scale operations across multiple markets, and reimagine how we provide proactive, industry-leading service. You'll lead a diverse team and develop strategies to elevate the customer experience, helping us achieve our ambitious goal of delivering "a differentiating level of care and patient experience at exponential scale" across the UK, Germany, Denmark, Australia, and beyond, utilising technology to drive scale. What You'll Be Doing As our Head of Customer Care, you'll own the strategy for outstanding customer care, leading a multi-lingual, high-performing team that consistently delivers excellence. You'll be responsible for recruitment, training, and development to ensure your teams are empowered to delight customers at every touchpoint. From setting and monitoring KPIs to leveraging the latest customer care tools and technologies, you'll shape a data-driven approach to support and engagement. You'll also collaborate with product and operational teams to optimise the customer journey, shifting from reactive support to a proactive, personalised experience. You will have a test and learn approach to technology solutions and will have worked in a like-minded environment that adapts to change. Key Responsibilities Develop and execute the strategy for outstanding customer care across our four key markets (UK, Germany, Denmark, and Australia). Drive a technology-first approach within the customer care teams and team leads, fostering an open and honest environment while pushing new ideas forward at pace. Lead, coach, and manage a high-performing customer service team, fostering a customer-first culture. Drive the transition from reactive to proactive customer support, anticipating and addressing customer needs. Collaborate with cross-functional teams-product, marketing, operations-to ensure seamless customer experiences. Optimise customer care processes and systems, using data, automation, and best practices to improve efficiency and scale. Track and analyse key performance metrics to continuously refine the customer journey and drive business performance. Be the voice of the customer, ensuring their needs and feedback influence product development and company strategy. What We're Looking For Experience : Extensive experience in customer-facing roles, particularly in fast-paced eCommerce or high-growth businesses. Proven ability to lead and scale large customer service teams with a focus on performance and customer retention. Strong understanding of customer journeys and data-driven approaches to improvement. Experience in a technology-first business driving outstanding customer experience through AI technological advances and self-service. Skills : Exceptional leadership skills, with the ability to inspire and motivate teams to deliver outstanding service. Analytical mindset, using data to solve problems and inform decisions. Expertise in customer care tools and CRM systems, focusing on automation and scalability. Willingness to challenge the norm. Attributes : Passionate about creating standout customer experiences and driving customer success. Collaborative and cross-functional approach to problem-solving and team-building. Entrepreneurial spirit, constantly seeking opportunities to optimise processes and drive performance. Background in scaling operational functions through technology rather than relying solely on team size. Why You'll Love Working Here Join a fast-growing company that's revolutionising healthcare and delivering exceptional care across multiple markets. This is a unique opportunity to build and scale a high-performing team while making a direct impact on customer success and satisfaction. Mission-Driven : Be part of a company dedicated to improving healthcare experiences. Dynamic Environment : Work with an innovative, data-driven, and collaborative team. Leadership Opportunity : Shape the future of customer service in a fast-growing business. Salary: £65,000+ Our Interview Process Introductory call with our talent team Video interview with the hiring manager & leadership panel Operational task Final interview with CEO Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, ensuring they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
Customer Success Manager, Commercial at Birdeye in Dallas, TX, United States - Apply now! Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. WHAT YOU'LL DO: Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our upmarket client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention, renewal and expansion. You possess high positive energy and love to work with customers and make them successful. You are an expert in CX and possess strong verbal and written communication skills. You are comfortable presenting and strategizing with C-Suite. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals - we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference - we make it happen. Benefits? 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization!
Feb 10, 2025
Full time
Customer Success Manager, Commercial at Birdeye in Dallas, TX, United States - Apply now! Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. WHAT YOU'LL DO: Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our upmarket client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention, renewal and expansion. You possess high positive energy and love to work with customers and make them successful. You are an expert in CX and possess strong verbal and written communication skills. You are comfortable presenting and strategizing with C-Suite. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals - we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference - we make it happen. Benefits? 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization!
Company Overview Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate. Main Purpose of Role The Head of Customer Experience will be expected to deliver an enhanced customer journey for GDHV customers bringing a relentless customer lens to the Commercial division; implement and utilise customer data to understand how improvements can be delivered; and design and lead the implementation of customer experience improvement initiatives across the GDHV customer journey and accelerate the transition to a profitable sales journey in both Pre and Post sale activities. Key Accountabilities Responsibility for the delivery of GDHV UK first- & second-line customer support. Operationally responsible for Customer Experience teams (Contact Centre, Customer Experience Admin & Service Delivery) and deliver ongoing development of a team of managers & team leaders. Implement & ensure enhanced communication to all interested parties, ensuring customer focus and to improve the customer journey. Support the on-going continual improvement by ensuring all reported customer issues are robustly reviewed, minimizing where possible, to reduce warranty costs. Driving exceptional and high-quality customer experience to increase customer satisfaction and loyalty across all customers facing teams from enquiry & opportunity management to in-life customer support and GDHV Brand retention processes. Act as brand owner for customer support functions (Enquiry and Customer Support teams) and with support of marketing develop a brand strategy for GDHV Customer Support & Service Channels. Develop the cost of service/contact Centre projection for New Product Implementation and End of Line processes to ensure Operational Readiness and brand protection. Identify and report on the KPI metrics best to serve our business and customers. Lead the development of the CX strategy, governance (customer and conduct) and reporting dashboards to monitor teams' performance whilst supporting commercial objectives at department or division level with the relevant Head of. Deliver and measure the impact of improvements highlighted within the customer experience/service strategy. Lead the centralization of all Customer Support functions within GDHV to support the 5-year Commercial Strategy utilizing available resource and capacity modelling accountabilities and responsibilities to drive down operational cost and delivering customer satisfaction. Participate and drive decision making and scoping of Customer Support technology initiatives or system selection. Ensure that divisional processes are in place to gather, understand and take action in response to customer feedback through complaints, voice of the customer, social media and customer reviews and own and distribute data to appropriate stakeholders and the DivEx team. Oversee root cause analysis on customer complaints identify the issues causing customer dis-satisfaction. Ensure recommendations for improvements are assigned to business stakeholders and that changes are delivered with the support of the Commercial Quality & Project Managers. Oversee impact analysis on root cause analysis actions and improvements to ensure that expected benefits are realised and where required, additional actions are implemented to reduce reoccurrence of customer dissatisfaction. Deliver and continuously update the GDHV strategy for providing support to vulnerable end users via direct consumer support or partnership agreements in line with customer and partner channel groups. Act as a subject matter expert for Customer Experience and attend relevant sessions to represent customer's needs and ensure the customer is at the heart of decision making. This role will work across the Commercial team function as well as the broader GDHV division. Build and maintain direct senior level relationships within GDHV UK and other Global divisions. Skills, Knowledge and Experience Essential Criteria Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively. Motivational skills and the ability to supervise and lead a team of customer experience advisors. Creative thinker, to be able to develop innovative ideas to improve customer service standards. Ability to work well under pressure. A commitment to continuous improvement both personally and for the team. Proficient in the use of Office 365. Desirable Criteria Knowledge and experience of implementing new operational systems. Similar duties conducted within a HVAC (or similar industry) company. Formal qualifications in Business Studies or Consumer Studies. Competencies Leadership skills. Performance management. Problem-solving. Organisational skills. Critical Thinking. Diplomacy. Travel There may be requirement to travel, on occasion, to other parts of the GDHV business both within the UK, Ireland and wider GDHV Division. Glen Dimplex Values At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to: Think Customer. Care About People. Value Innovation. Keep It Simple. Acknowledgement This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Feb 10, 2025
Full time
Company Overview Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate. Main Purpose of Role The Head of Customer Experience will be expected to deliver an enhanced customer journey for GDHV customers bringing a relentless customer lens to the Commercial division; implement and utilise customer data to understand how improvements can be delivered; and design and lead the implementation of customer experience improvement initiatives across the GDHV customer journey and accelerate the transition to a profitable sales journey in both Pre and Post sale activities. Key Accountabilities Responsibility for the delivery of GDHV UK first- & second-line customer support. Operationally responsible for Customer Experience teams (Contact Centre, Customer Experience Admin & Service Delivery) and deliver ongoing development of a team of managers & team leaders. Implement & ensure enhanced communication to all interested parties, ensuring customer focus and to improve the customer journey. Support the on-going continual improvement by ensuring all reported customer issues are robustly reviewed, minimizing where possible, to reduce warranty costs. Driving exceptional and high-quality customer experience to increase customer satisfaction and loyalty across all customers facing teams from enquiry & opportunity management to in-life customer support and GDHV Brand retention processes. Act as brand owner for customer support functions (Enquiry and Customer Support teams) and with support of marketing develop a brand strategy for GDHV Customer Support & Service Channels. Develop the cost of service/contact Centre projection for New Product Implementation and End of Line processes to ensure Operational Readiness and brand protection. Identify and report on the KPI metrics best to serve our business and customers. Lead the development of the CX strategy, governance (customer and conduct) and reporting dashboards to monitor teams' performance whilst supporting commercial objectives at department or division level with the relevant Head of. Deliver and measure the impact of improvements highlighted within the customer experience/service strategy. Lead the centralization of all Customer Support functions within GDHV to support the 5-year Commercial Strategy utilizing available resource and capacity modelling accountabilities and responsibilities to drive down operational cost and delivering customer satisfaction. Participate and drive decision making and scoping of Customer Support technology initiatives or system selection. Ensure that divisional processes are in place to gather, understand and take action in response to customer feedback through complaints, voice of the customer, social media and customer reviews and own and distribute data to appropriate stakeholders and the DivEx team. Oversee root cause analysis on customer complaints identify the issues causing customer dis-satisfaction. Ensure recommendations for improvements are assigned to business stakeholders and that changes are delivered with the support of the Commercial Quality & Project Managers. Oversee impact analysis on root cause analysis actions and improvements to ensure that expected benefits are realised and where required, additional actions are implemented to reduce reoccurrence of customer dissatisfaction. Deliver and continuously update the GDHV strategy for providing support to vulnerable end users via direct consumer support or partnership agreements in line with customer and partner channel groups. Act as a subject matter expert for Customer Experience and attend relevant sessions to represent customer's needs and ensure the customer is at the heart of decision making. This role will work across the Commercial team function as well as the broader GDHV division. Build and maintain direct senior level relationships within GDHV UK and other Global divisions. Skills, Knowledge and Experience Essential Criteria Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively. Motivational skills and the ability to supervise and lead a team of customer experience advisors. Creative thinker, to be able to develop innovative ideas to improve customer service standards. Ability to work well under pressure. A commitment to continuous improvement both personally and for the team. Proficient in the use of Office 365. Desirable Criteria Knowledge and experience of implementing new operational systems. Similar duties conducted within a HVAC (or similar industry) company. Formal qualifications in Business Studies or Consumer Studies. Competencies Leadership skills. Performance management. Problem-solving. Organisational skills. Critical Thinking. Diplomacy. Travel There may be requirement to travel, on occasion, to other parts of the GDHV business both within the UK, Ireland and wider GDHV Division. Glen Dimplex Values At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to: Think Customer. Care About People. Value Innovation. Keep It Simple. Acknowledgement This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Head of Customer Care About the Role Are you passionate about delivering exceptional customer experiences at scale? Do you thrive in a fast-paced, high-growth environment where innovation, data-driven problem-solving, and creativity are key? Simple Online Healthcare is looking for a visionary Head of Customer Care to lead and shape our customer-facing teams. In this pivotal role, you'll drive customer satisfaction, scale operations across multiple markets, and reimagine how we provide proactive, industry-leading service. You'll lead a diverse team and develop strategies to elevate the customer experience, helping us achieve our ambitious goal of delivering "a differentiating level of care and patient experience at exponential scale" across the UK, Germany, Denmark, Australia, and beyond, utilising technology to drive scale. What You'll Be Doing As our Head of Customer Care, you'll own the strategy for outstanding customer care, leading a multi-lingual, high-performing team that consistently delivers excellence. You'll be responsible for recruitment, training, and development to ensure your teams are empowered to delight customers at every touchpoint. From setting and monitoring KPIs to leveraging the latest customer care tools and technologies, you'll shape a data-driven approach to support and engagement. You'll also collaborate with product and operational teams to optimise the customer journey, shifting from reactive support to a proactive, personalised experience. You will have a test-and-learn approach to technology solutions and will have worked in a like-minded environment that adapts to change. Key Responsibilities Develop and execute the strategy for outstanding customer care across our four key markets (UK, Germany, Denmark, and Australia). Drive a technology-first approach within the customer care teams and team leads, fostering an open and honest environment while pushing new ideas forward at pace. Lead, coach, and manage a high-performing customer service team, fostering a customer-first culture. Drive the transition from reactive to proactive customer support, anticipating and addressing customer needs. Collaborate with cross-functional teams-product, marketing, operations-to ensure seamless customer experiences. Optimise customer care processes and systems, using data, automation, and best practices to improve efficiency and scale. Track and analyse key performance metrics to continuously refine the customer journey and drive business performance. Be the voice of the customer, ensuring their needs and feedback influence product development and company strategy. What We're Looking For Experience : Extensive experience in customer-facing roles, particularly in fast-paced eCommerce or high-growth businesses. Proven ability to lead and scale large customer service teams with a focus on performance and customer retention. Strong understanding of customer journeys and data-driven approaches to improvement. Experience in a technology-first business driving outstanding customer experience through AI technological advances and self-service. Skills : Exceptional leadership skills, with the ability to inspire and motivate teams to deliver outstanding service. Analytical mindset, using data to solve problems and inform decisions. Expertise in customer care tools and CRM systems, with a focus on automation and scalability. Willingness to challenge the norm. Attributes : Passionate about creating standout customer experiences and driving customer success. Collaborative and cross-functional approach to problem-solving and team-building. Entrepreneurial spirit, constantly seeking opportunities to optimise processes and drive performance. Background in scaling operational functions through technology rather than through a large team approach. Why You'll Love Working Here Join a fast-growing company that's revolutionising healthcare and delivering exceptional care across multiple markets. This is a unique opportunity to build and scale a high-performing team while making a direct impact on customer success and satisfaction. Mission-Driven : Be part of a company dedicated to improving healthcare experiences. Dynamic Environment : Work with an innovative, data-driven, and collaborative team. Leadership Opportunity : Shape the future of customer service in a fast-growing business. Salary: £65,000+ Our Interview Process Introductory call with our talent team Video interview with the hiring manager & leadership panel Operational task Final interview with CEO Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
Feb 10, 2025
Full time
Head of Customer Care About the Role Are you passionate about delivering exceptional customer experiences at scale? Do you thrive in a fast-paced, high-growth environment where innovation, data-driven problem-solving, and creativity are key? Simple Online Healthcare is looking for a visionary Head of Customer Care to lead and shape our customer-facing teams. In this pivotal role, you'll drive customer satisfaction, scale operations across multiple markets, and reimagine how we provide proactive, industry-leading service. You'll lead a diverse team and develop strategies to elevate the customer experience, helping us achieve our ambitious goal of delivering "a differentiating level of care and patient experience at exponential scale" across the UK, Germany, Denmark, Australia, and beyond, utilising technology to drive scale. What You'll Be Doing As our Head of Customer Care, you'll own the strategy for outstanding customer care, leading a multi-lingual, high-performing team that consistently delivers excellence. You'll be responsible for recruitment, training, and development to ensure your teams are empowered to delight customers at every touchpoint. From setting and monitoring KPIs to leveraging the latest customer care tools and technologies, you'll shape a data-driven approach to support and engagement. You'll also collaborate with product and operational teams to optimise the customer journey, shifting from reactive support to a proactive, personalised experience. You will have a test-and-learn approach to technology solutions and will have worked in a like-minded environment that adapts to change. Key Responsibilities Develop and execute the strategy for outstanding customer care across our four key markets (UK, Germany, Denmark, and Australia). Drive a technology-first approach within the customer care teams and team leads, fostering an open and honest environment while pushing new ideas forward at pace. Lead, coach, and manage a high-performing customer service team, fostering a customer-first culture. Drive the transition from reactive to proactive customer support, anticipating and addressing customer needs. Collaborate with cross-functional teams-product, marketing, operations-to ensure seamless customer experiences. Optimise customer care processes and systems, using data, automation, and best practices to improve efficiency and scale. Track and analyse key performance metrics to continuously refine the customer journey and drive business performance. Be the voice of the customer, ensuring their needs and feedback influence product development and company strategy. What We're Looking For Experience : Extensive experience in customer-facing roles, particularly in fast-paced eCommerce or high-growth businesses. Proven ability to lead and scale large customer service teams with a focus on performance and customer retention. Strong understanding of customer journeys and data-driven approaches to improvement. Experience in a technology-first business driving outstanding customer experience through AI technological advances and self-service. Skills : Exceptional leadership skills, with the ability to inspire and motivate teams to deliver outstanding service. Analytical mindset, using data to solve problems and inform decisions. Expertise in customer care tools and CRM systems, with a focus on automation and scalability. Willingness to challenge the norm. Attributes : Passionate about creating standout customer experiences and driving customer success. Collaborative and cross-functional approach to problem-solving and team-building. Entrepreneurial spirit, constantly seeking opportunities to optimise processes and drive performance. Background in scaling operational functions through technology rather than through a large team approach. Why You'll Love Working Here Join a fast-growing company that's revolutionising healthcare and delivering exceptional care across multiple markets. This is a unique opportunity to build and scale a high-performing team while making a direct impact on customer success and satisfaction. Mission-Driven : Be part of a company dedicated to improving healthcare experiences. Dynamic Environment : Work with an innovative, data-driven, and collaborative team. Leadership Opportunity : Shape the future of customer service in a fast-growing business. Salary: £65,000+ Our Interview Process Introductory call with our talent team Video interview with the hiring manager & leadership panel Operational task Final interview with CEO Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 10, 2025
Full time
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Our Olympians need you! How would you like to work with We Are Swim - one of Britain's most successful sport and leisure businesses? We are looking for an engaging and inspiring individual to work as our Contact Centre Manager to join our industry leading team, delivered at centres across the UK. We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilising all communication mediums (AI, systems, phone, e-mail, web and mail). You are detail oriented and fanatical about providing the very best level of customer service in order to establish the leading standards in the Swimming Industry. Summary of Role To lead, inspire and engage a team of customer service agents whilst managing systems to deliver an exceptional customer experience to customers of a market leading Learn to Swim subscription business. Specific Responsibilities Day-to-day leadership of the Contact Centre team, managing employee relations, appraisals, weekly rota management, holidays, absenteeism and recruitment. Develop a talent dense team, driving a performance and customer centric culture to achieve high levels of customer satisfaction, providing first-time resolution to customers and attainment of SLA's and core KPI's. Manage contact centre systems to provide a seamless omni-channel and digital customer experience. Create opportunities for customers to manage their subscriptions with self-serve options. Monitor and act on customer satisfaction and effort scores through appropriate customer feedback mechanisms. Recommend improvements of systems, tech and processes as necessary, giving input on continual improvements to the customer journey that supports business objectives, including but not limited to customer retention. Build relationships with key stakeholders to achieve optimum performance and engagement levels, developing and implementing strategic initiatives and managing risks and issues as they arise. Develop synergy and alignment between contact centre and multi-site locations to ensure a holistic approach to customer service and satisfaction. Provide data and insight to Senior Leadership team on a regular basis. Develop a culture where data protection and security is of upmost importance. Lead by example promoting the company's values and culture. Adhoc requests and project related work as requested. Person Specification A personality led leader who is passionate about Customer Service and can demonstrate an in-depth understanding of what great customer service means. Considerable operational experience in a multi-channel contact centre environment. Understands the commercial aims of the organisation and how to influence and engage others. Skilled in analysing, interpreting and actioning data centred on performance insight and customer behaviour. Demonstrable track record of contact centre performance improvement and delivering against KPI's and SLA's. Proactive development of operational plans designed to deliver against a customer engagement strategy. Advanced user of Microsoft Office. Exceptional customer focus and people development skills. Strong written and verbal communication skills. Ability to build credible business relationships with key internal stakeholders. Practical and solutions minded approach to problem solving and a methodical approach to work. Confidence in dealing with other business areas and senior management. Experienced at managing call centre operations.
Feb 10, 2025
Full time
Our Olympians need you! How would you like to work with We Are Swim - one of Britain's most successful sport and leisure businesses? We are looking for an engaging and inspiring individual to work as our Contact Centre Manager to join our industry leading team, delivered at centres across the UK. We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilising all communication mediums (AI, systems, phone, e-mail, web and mail). You are detail oriented and fanatical about providing the very best level of customer service in order to establish the leading standards in the Swimming Industry. Summary of Role To lead, inspire and engage a team of customer service agents whilst managing systems to deliver an exceptional customer experience to customers of a market leading Learn to Swim subscription business. Specific Responsibilities Day-to-day leadership of the Contact Centre team, managing employee relations, appraisals, weekly rota management, holidays, absenteeism and recruitment. Develop a talent dense team, driving a performance and customer centric culture to achieve high levels of customer satisfaction, providing first-time resolution to customers and attainment of SLA's and core KPI's. Manage contact centre systems to provide a seamless omni-channel and digital customer experience. Create opportunities for customers to manage their subscriptions with self-serve options. Monitor and act on customer satisfaction and effort scores through appropriate customer feedback mechanisms. Recommend improvements of systems, tech and processes as necessary, giving input on continual improvements to the customer journey that supports business objectives, including but not limited to customer retention. Build relationships with key stakeholders to achieve optimum performance and engagement levels, developing and implementing strategic initiatives and managing risks and issues as they arise. Develop synergy and alignment between contact centre and multi-site locations to ensure a holistic approach to customer service and satisfaction. Provide data and insight to Senior Leadership team on a regular basis. Develop a culture where data protection and security is of upmost importance. Lead by example promoting the company's values and culture. Adhoc requests and project related work as requested. Person Specification A personality led leader who is passionate about Customer Service and can demonstrate an in-depth understanding of what great customer service means. Considerable operational experience in a multi-channel contact centre environment. Understands the commercial aims of the organisation and how to influence and engage others. Skilled in analysing, interpreting and actioning data centred on performance insight and customer behaviour. Demonstrable track record of contact centre performance improvement and delivering against KPI's and SLA's. Proactive development of operational plans designed to deliver against a customer engagement strategy. Advanced user of Microsoft Office. Exceptional customer focus and people development skills. Strong written and verbal communication skills. Ability to build credible business relationships with key internal stakeholders. Practical and solutions minded approach to problem solving and a methodical approach to work. Confidence in dealing with other business areas and senior management. Experienced at managing call centre operations.
Complaint Handler - Peterborough Salary: From £25000-£25000 Complaint Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. , Location: Bourne, ENG - PE10 9AU
Feb 10, 2025
Full time
Complaint Handler - Peterborough Salary: From £25000-£25000 Complaint Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. , Location: Bourne, ENG - PE10 9AU
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Feb 10, 2025
Full time
Where: Darlington Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three! Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor Our client is looking for an enthusiastic and motivated Customer Service Advisor to join their Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both their drivers and customers are happy. About Our Client Our client s goal is simple: to make vehicle movement easy. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK. Since going live in April 2018, they have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. They are already one of the largest competitors in their space but have ambitions to grow much further and they are crazy about sustainability. To date they have saved fleets over 3,000,000 tonnes of CO2. They are seeing their hard work paying off as they have won seven awards, including Best Fleet Software three years in a row, a highly commended wellbeing award, two innovation awards, and one outstanding product of the year award. Key Responsibilities: Answering inbound phone calls from their driver network and ensuring that their drivers feel supported by: Helping to answer their queries and providing any support required. Solving their problems as quickly and efficiently as possible. Using their online system and technology to identify when you need to make outbound calls to drivers and then guiding drivers, so they deliver the vehicle to the customer s instructions and timings. Building and maintaining positive relationships with their customers by: Calling them proactively before any issue becomes a real problem and agreeing potential solutions. Making sure that their email requests are actioned quickly and accurately. What Are They Looking For? Essential: Enthusiasm and passion for customer service Enjoys problem-solving Experience handling a high volume of calls Able to work well under pressure and multi-task Enjoys relationship building and communicating with customers and suppliers over the phone A desire to take responsibility rather than wanting to stay under the radar Resilience Willingness to learn and take on new challenges Desirable: Geographical knowledge Vehicle knowledge Ambition to progress in a rapidly growing business What's in it for you? Grow with them: You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham: They are based in Birmingham city centre at Somerset House, which is only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing: Your wellbeing and health matter to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practicing on the golf simulator too. Time to relax: Well-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service, up to a maximum of 30 days per annum. Join Our Client If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you!
Feb 10, 2025
Full time
Customer Service Advisor Our client is looking for an enthusiastic and motivated Customer Service Advisor to join their Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both their drivers and customers are happy. About Our Client Our client s goal is simple: to make vehicle movement easy. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK. Since going live in April 2018, they have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. They are already one of the largest competitors in their space but have ambitions to grow much further and they are crazy about sustainability. To date they have saved fleets over 3,000,000 tonnes of CO2. They are seeing their hard work paying off as they have won seven awards, including Best Fleet Software three years in a row, a highly commended wellbeing award, two innovation awards, and one outstanding product of the year award. Key Responsibilities: Answering inbound phone calls from their driver network and ensuring that their drivers feel supported by: Helping to answer their queries and providing any support required. Solving their problems as quickly and efficiently as possible. Using their online system and technology to identify when you need to make outbound calls to drivers and then guiding drivers, so they deliver the vehicle to the customer s instructions and timings. Building and maintaining positive relationships with their customers by: Calling them proactively before any issue becomes a real problem and agreeing potential solutions. Making sure that their email requests are actioned quickly and accurately. What Are They Looking For? Essential: Enthusiasm and passion for customer service Enjoys problem-solving Experience handling a high volume of calls Able to work well under pressure and multi-task Enjoys relationship building and communicating with customers and suppliers over the phone A desire to take responsibility rather than wanting to stay under the radar Resilience Willingness to learn and take on new challenges Desirable: Geographical knowledge Vehicle knowledge Ambition to progress in a rapidly growing business What's in it for you? Grow with them: You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham: They are based in Birmingham city centre at Somerset House, which is only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing: Your wellbeing and health matter to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practicing on the golf simulator too. Time to relax: Well-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service, up to a maximum of 30 days per annum. Join Our Client If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you!
Complaint Handler - Peterborough Salary: From £25000-£25000 Complaint Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. , Location: Stamford, ENG - PE9 1EG
Feb 10, 2025
Full time
Complaint Handler - Peterborough Salary: From £25000-£25000 Complaint Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. , Location: Stamford, ENG - PE9 1EG