1502 Call Centre / CustomerService jobs

Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.

Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.

What you will do Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer's individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times. We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you. We have a mixture of permanent and fixed term positions available. What you will bring As a Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued. We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need. The reward At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food and a pool table to help you unwind during breaks. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions. The Details Our opening hours are 8.00am to 7.00pm Monday to Friday and 9.00am to 1.00pm on a Saturday. We offer a flexible shift pattern across our hours of business with both full and part time opportunities available.

Annual salary: up to £20,000.00 Resident Liaison Officer Peterborough - Full Time, Permanent We're looking for a Resident Liaison Officer who's quick-thinking and versatile, proactive and can work as part of a team. You will have responsibility to ensure that all customers and tenants can access and receive the best possible service. You will be responsible for providing a link between tenants and us; and to represent customers in all matters relating to Repairs and Maintenance. Who are we? Mears is one of the UK's leading housing and care providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund and implement their placemaking ambitions. With 30 years of delivering market-leading repairs and maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to a portfolio of more than 1,000,000 homes nationwide. What you will be doing: You will be responsible for increasing Mears presence and involvement within the community, by developing schemes and programmes that will assist in the long-term partnership within the contract. As well as this you will be reasonable for the following: Providing a front-line professional service to all customers - pro-actively deliver a positive experience Coordinating and delivering all customer operational related tasks Proactively supporting the Group Customer Success Manager as required Encouraging positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively Supporting customer engagement activities across all channels Supporting the Customer Service Centre with resolution of front-line complaints and queries Acting as a champion for social value, red thread and internal communications Engaging customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations Ensuring customers opinions are acknowledged and feedback into operational teams - champion customer insight solution Acting as a Mears brand ambassador What we need from you: Experience working in a customer facing or service delivery role. Proven experience of developing and delivering service improvements Previous experience working in a social housing environment. Strong communication skills Good written, verbal, and interpersonal skills. Networking & negotiation skills. What's in for you? Competitive basic salary 25 days annual leave Pension Scheme Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset. Employee Assistance Programme Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless. Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment. For further information please get in touch with Balazs Zele in the Mears Recruitment Team, otherwise, if you feel you have skills and experience needed, please apply and we will review your application and be in touch to discuss further.

Are you ready to explore a world of possibilities? Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Why You Will Love This Job: Being a member of the Client Contact Center team (CCC), the Support Engineer is responsible for providing client service support to DTCC clients via phone, e-mail or online tools. Expectations include an ability to establish rapport and build relationships with internal and external partners, strong problem resolution and troubleshooting skills and provide First Call Resolution to clients. Your Responsibilities Provide 1st level technical application and business support for all DTCC external clients. Accept incoming client calls, redirect client calls, if vital, to appropriate support organisations for resolution while identify and setting client expectation for follow-up during the initial client call Lead multiple incoming issues taking ownership for updating clients and raising when vital. Collaborate closely with other departments to ensure resolution to client issue or query Provide follow-up and status update calls to clients, as detailed in DTCC Service Outage/Disruption guideline Maintain a dedicated focus on meeting the needs/requests of our clients; including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or raising problems promptly Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; raises appropriately **NOTE: Responsibilities of this role are not limited to the details above. ** Talents Needed for Success: Previous Customer Service experience highly desirable Knowledge of the Financial Markets desirable but not crucial Ability to work well in a team Appetite for learning MS Office We offer top class training and development for you to be an asset in our organization! Note this role comes with an attractive shift allowance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CUSTOMER SERVICE REPRESENTATIVE - HEAD OFFICE SALARY: Competitive Basic Salary + Bonus Opportunity PENSION: Motorline company pension scheme HOLIDAY ENTITLEMENT: You will receive 28 days holiday (Including Bank Holidays) which with 3 years' service you are rewarded with an additional entitlement of 3 days holiday COLLEAGUE £500** REFERRAL REWARD: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply) PROGRESSION OPPORTUNITIES: With over 55 Dealerships across 21 locations Motorline offer excellent progression opportunities to further your career. DISCOUNT: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply) KEY OBJECTIVES: To assist in covering shift patterns, holiday cover etc, regular hours with additional hours available on a regular basis Providing excellent customer service in booking in customer's vehicle for MOT and servicing. To contact customers to book routine service and MOT's To contact customers to complete a satisfaction survey To promote the brands products and services To answer incoming calls following the Motorline's established processes To provide accurate information in a clear and professional manner To bring customer concerns to the attention of affected managers To be professional and courteous to customers and colleagues. APPLICANT REQUIREMENTS: You must have previous experience within a busy call centre environment. You must have a confident telephone manner You must have good customer service skills. WORKING HOURS: Working 40 hours a week Monday to Friday on a rota basis to cover the hours between 8.00am - 6.00pm

Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support. What you will do As a Graduate IT Support Consultant, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate What you will have As a Graduate IT Support Consultant, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis You have high standards and ensures that activities are driven to completion You are a team player and enjoy helping others You are proactive and can prioritise tasks effectively What we do for you Generous Annual Leave - 25 days, plus public holidays, with the ability to buy additional days Employee Assistance Programme - Advice, support, and counselling 24/7 Life insurance - 4x times salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people Advanced Perks At Work - Exclusive employee discounts & benefits portal Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year Pension Scheme - Up to 5% matched contribution Income protection insurance Who we are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, charities and public sector organisations, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands, in our 8-year history we've already grown phenomenally quickly with a £254m turnover and 2,300 staff serving over 19,000 customers across the UK.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

Are you looking for a Customer Service Adviser position? Do you have a minimum of 2 years' experience within a contact centre dealing with customers - with a proven background in telephony and digital channel work? Would you like a blend of working from and home and in an office? If so Hood Group may have a role for you. We are looking for Customer Service Adviser's with a proven track record in customer operations & contact centre work - who are self-motivated and experienced in dynamic & highly productive working environments. You will also need to be a service professional and passionate about providing great service on every customer contact and have a non-stop positive attitude about this type of work. As a Customer Service Adviser, duties will include: Handling a high volume of customer contacts via Telephone, Web-Chat & email Resolving complex customer queries quickly & accurately Achieving daily productivity and quality of service targets Updating of multiple databases & customer record systems To apply, we require you to have a fast & stable home fibre broadband - with a (proven) minimum consistent speed of 20mbps available at all times. The hours worked will be on a rotating shift basis, Monday to Friday 8.00am - 8.00pm, Saturday, Sunday & Bank Holidays 9.00am-5.30pm. We are offering 31 days annual leave (including bank holidays). Our starting salary for a Customer Service Adviser is £19,000pa based on a 40 hour week. This increases by £500 upon successful completion of probation & there will also be an incentive programme. We also offer a great benefits package upon completion of probation which includes life assurance, pension scheme, medical cover, permanent health insurance and much more. About Us Hood Group is a privately owned business providing insurance solutions for over 35 years to some of the most well respected brands, insurance partners and financial intermediaries. Established in 1983, we came from modest beginnings in the City of London with a small team of passionate people who wanted to help change insurance for the better. We offer our partners an end-to-end service; from product and quote platform design through to sales and retentions. Hood Group is now one of the largest employers in South East Essex with around 180 staff, award winning services and cutting-edge technology. In 2020, we moved to a hybrid homeworking model enabling the best use of office space for collaboration whilst realising the efficiencies and benefits of working from home." We invest in the careers of all our staff, through training, qualifications and by providing a pro-active learning environment. We understand the importance of staff wellbeing and maintaining a good work/life balance and also provide opportunities such as flexible working and career breaks. There is a Group funded Sports and Social committee and we work hard to provide a family feel to the company. On completion of probation we also provide an excellent benefits package that includes life assurance, pension scheme, medical cover, permanent health insurance and much more. Please send your application in as soon as possible Due to the sheer volume of applications we receive we are unable to contact all candidates. Therefore if you have not heard from us within 10 working days please assume that, on this occasion, your application has not been successful. However don't miss out on new opportunities, visit our website. Hood Group takes the privacy and confidentiality of your personal data seriously. If you would like more information please see the Hood Group Privacy Policy found on our website or you can contact our Data Protection Officer, Hood Group Limited, 52/54 Alexandra Street, Southend-on-Sea, SS1 1BJ Registered in England no.

Customer Service Advisor - Children's Services Lincolnshire County Council Lincoln LN2 1DY Up to £19, Hours Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as one of our Children's Services Advisor you'll ensure that we continue to deliver this incredibly important work with us at our partnership with Lincolnshire County Council.The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.We deliver a diverse range of services, many of which play an important part in people's lives whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child In Need or simply renewing a library book, it can be hard, but rewarding work.In this crucial and sensitive role for Children's' Services, you'll be the first point of contact for anyone that calls in to Customer Services to report concerns about a child.This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers.It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and more importantly to not take anything at face value.This will all be captured by you, written up against a framework onto our system and then passed over to Children's Social Care.The decisions that are made for the children are based on the evidence you have gathered; so you'll need your clear, concise and cool-headed communication style to provide that information.Not everyone can do this role but those that can find this to be an extremely rewarding and vital one; you'll directly impact upon the lives of children across Lincolnshire, helping to make a difference every day.What you'll need to do the role; The subject matter of the calls can be very difficult, so you'll naturally need to be a strong and resilient character and be mentally prepared to deal with situations that are sometimes harrowing and distressing.As the first port of call for people reporting this, you'll also naturally need to be able to adopt an empathetic, caring and compassionate approach.Ideally you will have some experience working in Health and Social Care (or hold relevant qualifications) although more importantly you will have exceptional customer service skills, particularly with the ability to build rapport with people in order to gather information.Lastly, you need to be able to compile information and present it in a logical manner ensuring that it is clear, concise and error-free.Due to the nature of the role you will be subject to a DBS check.Why Serco? Meaningful and vital work: Your work will directly impact on child care and protection in the Lincolnshire area, helping to make a real difference to Children's Support Services.A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop.You'll be able to broaden your experience and apply your skills in new ways.Great people: Our team is passionate about the service it provides to people in difficult circumstances, and about the support they provide each other.What we offer: Competitive salary and up to 6% contributory pension scheme; Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships; We offer flexible/agileworking environments The chance to make a positive difference to public sector services A company passionate about diversity and inclusion If you think this role would suit you, working to improve the lives of those who need it the most, please apply now and upload a copy of your CV and covering letter to register your interest for future roles.sercoap

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are looking to recruit an Apprentice Supervisor for our shop in Catterick. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. What does the apprenticeship involve? - Working in a busy shop and learning how to be a great supervisor. - Regular pre-arranged visits (every 10 to 12 weeks) from an assessor from our apprenticeship provider. In between visits, regular reviews will be conducted via webinar, telephone and video call. - Regular completion of apprenticeship coursework. - Completion of functional skills in English and Maths (only if required). - Completion of an assessment at the end of your 12 months of training. Pay, working hours and benefits: You will earn £9.46 per hour from day one and are guaranteed 35 hours pay per week. This means that your weekly pay will be at least £331.10. In addition, you will also benefit from: - A Retail Team Leader level 3 apprenticeship standard qualification. - Paid time to complete your apprenticeship coursework. - Great training and support. - Opportunities for career progression. As one of our supervisor apprentices you will: - Make all of our customers feel welcome with a friendly smile and simple hello. - Help customers find the items they are looking for. - Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye. - Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy. - Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy. - Open and close the shop, handle cash, place orders and support your manager in leading the team to run an efficient shop and provide great service to our customers. You will need: - A friendly, positive, hardworking approach to work. - To enjoy being busy as there is always something to do. As a junior member of management you'll jump from putting out deliveries to serving on the till, helping customers on the shop floor, to organising other team members and more! - To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down. - A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rota's are planned three weeks in advance and your commitments outside of work will always be taken into consideration when planning your shifts. - Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability. More than just a job: There are many opportunities for a career at Farmfoods. We have some great training programmes and always look to promote to Shop and Area Manager positions from within. Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods. Contract information: Position: SAPR, Hours: 35, Days: 5

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support. Rate of pay - £10.39 per hour Various full time shift patterns available (37 hours per week) This is position requires full flexibility as it is based on shift work (various shifts available). Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers. The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include; Identifying and checking customer records using the client's system to provide appropriate information to customers Majority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail. You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. · As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance Attend training sessions to update knowledge as new products/systems are introduced The training will 4 weeks in total (2 weeks classroom/2 weeks development on your team). PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role. Key Skills Flexible with the ability to adapt across teams and processes Clear and concise written, verbal and email communication; both internally and externally Follow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeing Dealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

My client a large private client requires a team of people to support with Covid-19 testing at their facility! Please only apply if You are available to start immediately Location: Billingham Salary: £8.72 per hour Hours: Full time Monday to Friday 08:00am - 3:00pm Type: Temporary to start immediately Duties: Supporting the establishment with the conducting of mass covid-19 tests. For more information on this exciting opportunity please contact Imperial Professionals.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

We are looking to recruit a Retail Apprentice for our shop in Catterick. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. What does the apprenticeship involve? - Working in a busy shop and learning how to be a great retail assistant. - Regular pre-arranged visits (every 4 to 6 weeks) from an assessor from our apprenticeship provider. - Regular completion of apprenticeship coursework. - Completion of functional skills in English and Maths (only if required). - Completion of an assessment at the end of your 12 months of training. Pay, working hours and benefits: You will earn £6.66 per hour from day one and are guaranteed 35 hours pay per week. This means that your weekly pay will be at least £233.10. In addition, you will also benefit from: - A retailer level 2 apprenticeship standard qualification. - Paid time to complete your apprenticeship coursework. - Great training and support. - Opportunities for career progression. As one of our retail apprentices you will: - Make all of our customers feel welcome with a friendly smile and simple hello. - Help customers find the items they are looking for. - Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye. - Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy. - Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy. You will need: - A friendly, positive, hardworking approach to work. - To enjoy being busy as there is always something to do. You'll jump from putting out deliveries to serving on the till, helping customers on the shop floor, completing important cleaning and stock rotation routines and more! - To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down. - A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rota's are planned three weeks in advance and your commitments outside of work will always be taken into consideration when planning your shifts. - Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability. More than just a job: There are many opportunities for a career at Farmfoods. We have some great training programmes and always look to promote to Shop and Area Manager positions from within. Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods. Contract information: Position: APR, Hours: 35, Days: 5

Job title: Customer Advisor Company: EE Hours: Full Time Contract type: Permanent Salary: OTE £19,961 (£19,011 Basic OTE Bonus) Location: North Tyneside Call Centre Start Dates: 28th June Department: Technical Care and Customer Care Customer Advisor You'll be helping customers who are having problems with their mobile services.Considering making an application for this job Check all the details in this job description, and then click on Apply.Each call can be very different.You might be helping people to understand their bills, getting them back online when their connection goes down or talking them through our products and how to use them.It's not an easy job.There, we said it.Customers can be frustrated or angry that they've lost their connection or their bill is higher than expected.So it'll be your job to calm the situation, ease the tension and get the problem solved.We also use lots of different systems so you'll need to be confident with technology.You'll need to be someone who is : able to get on well with people confident to have difficult conversations respectful of other people's point of view not easily upset or offended by others able to think quickly and be calm in stressful situations genuinely motivated to help people and solve problems We'll give you all the training you need.When you start you'll get 4 weeks training on our products and services, systems and processes, and handling real customer calls.You'll have people around you to support you, regular coaching and training updates to make sure you're always at the top of your game.What's in it for you? You'll be joining one of the UK's most exciting telecommunications companies with a very bright future.We're one of the Sunday Times' top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues.From day one you'll get: 75% off EE mobile packages and handsets and 30% for your friends & family Discounted EE broadband, BT TV and Sport Generous salary and bonuses 25 days' paid holidays Incentives and recognition for your performance Full training, ongoing coaching and support Employee rewards hub saving you £££ on products/services you normally buy Great pension (up to 9% employer contributions) and share schemes Opportunities to progress your career across the business Paid days off to volunteer with charities or causes important to you Job satisfaction; knowing you're helping the country stay connected PLEASE NOTE: Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays.Shifts could be any time during these hours.Whilst we'll give you notice of your shifts in advance you'll need to be available during these hours.

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support. Rate of pay - £10.39 per hour Various full time shift patterns available (37 hours per week) This is position requires full flexibility as it is based on shift work (various shifts available). Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers. The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include; Identifying and checking customer records using the client's system to provide appropriate information to customers Majority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail. You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. · As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance Attend training sessions to update knowledge as new products/systems are introduced The training will 4 weeks in total (2 weeks classroom/2 weeks development on your team). PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role. Key Skills Flexible with the ability to adapt across teams and processes Clear and concise written, verbal and email communication; both internally and externally Follow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeing Dealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

Overview Are you a passionate relationship builder? Determined to learn? And ready to apply your work ethic to a career you can truly evolve? At Enterprise, it's all about attitude. We want to get to know you, not just your experience. So, if you can show us that you're ready to knuckle down and be the people person we need, then we're sold. You'll be working in our Aldershot offices, where over 350 colleagues work together to do right by our customers. Here, you'll put your passion and determination toward keeping those customers engaged and supporting your team of friendly go-getters. Along with a competitive salary, you could see yourself quickly climbing the ladder and developing key skills in management, negotiation, debt recovery and administration. With early responsibility and hard work, you'll earn great recognition and reward, alongside some great company perks - from discounted car rental and private healthcare to our stakeholder pension scheme. Most of all, you'll feel the daily rewards that come with working in a fun, friendly and trusted environment, fuelled by the support of your team and mentors. Before saying yes to joining our fun and lively firm, here's a bit about us. We're a global business that covers 90 countries and boasts a fleet of more than 1.7 million vehicles. For our 100,000 colleagues, this means going the extra mile to keep everything running smoothly every day. Something you might not know is that we're a family-run business, meaning people are at the heart of how we think and what we do. As a part of that people-focused approach, we're also doing more for diversity, which is why we're proud to say that we've been awarded Top Employer for Women 16 years in a row! Responsibilities In this role, you will be dealing with the management of vehicle hire & repair for customers involved in non-fault road traffic accidents. On a daily basis you'll be liaising with customers and body shops to provide repair updates, manage rentals and repairs and creating and sending invoices to our Insurance Partners. Your natural communication skills will help you build relationships with rental branches and insurance companies, and improve our overall efficiency. As part of a dedicated team, you'll provide a professional and efficient claims service. You'll be happy managing your time, making decisions and able to work to targets and deadlines. Key responsibilities will include, but are not limited to: Providing exceptional customer service Gaining repair updates from customers, bodyshops and work providers Updating customer files with accurate information Liaising with bodyshops, work providers and branches to resolve any problematic claims Making decisions based on accident circumstances Liaising with loss adjusters, policyholders, brokers and other third parties Controlling Hire invoices in line with Industry Qualifications The successful candidate will need to demonstrate the following: Demonstrated ability to make decisions Analytical skills Proven ability in a targeted environment and meet deadlines Exceptional customer service skills Excellent communication skills and attention to detail Demonstrated time management skills A knowledge of Microsoft Office products, internet and telephone skills Previous Claims experience, especially in the Credit Hire environment will command a higher renumeration Location: Aldershot, Hampshire Salary: Competitive (with room for progression) Hours: Monday - Saturday, 8-5: Hours across 5 days. 1 in 3 expectation for Saturdays with a day off in lieu during the week. Full and part time opportunities available. You should also know that: Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking. This is more than just a job, this is an investment in your future, a way into a dynamic workplace and a flexible journey you can shape for you. So, what are you waiting for?

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

Customer Care Coordinator - New Homes Sevenoaks: KENT £25,000 - £28,000 + Company Benefits Howells are working with a reputable House Builder who are actively recruiting due to expansion. Currently seeking a Customer Care Coordinator/Customer Service Coordinator...... click apply for full job details

About the job Technical Support Advisor This role is all about helping people with their technology.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.You'll be the first point of contact for our customers who are having technical issues with their services.You'll be finding faults and fixing issues, or talking people through how to get the most out of their devices.It's not always easy.Customers can be frustrated or angry that they've lost their connection or their device is playing up.You'll need to be able to calm the situation, ease the tension and get the problem solved, but your natural ability to understand and explain how things work will be the reassurance they need.You'll need to be someone who is: able to get on well with people over the phone interested in technology and how things work not easily upset or offended by others able to think quickly and be calm in stressful situations genuinely motivated to help people and solve problems confident to have difficult conversations We'll give you all the training you need.When you start you'll get 12 weeks training on our products and services, systems and processes, and handling real customer calls.You'll have people around you to support you, regular coaching and training updates to make sure you're always at the top of your game.What's in it for you? You'll be joining one of the UK's most exciting telecommunications companies with a very bright future.We're one of the Sunday Times' top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues.From day one you'll get: FREE broadband, BT TV and Sport Huge discounts on mobile packages and handsets Generous salary and bonuses Incentives and recognition for your performance Full training, ongoing coaching and support Employee rewards hub saving you £££ on products/services you normally buy Great pension and share save schemes Opportunities to progress your career across the business Paid days off to volunteer with charities or causes important to you Job satisfaction; knowing you're helping the country stay connected YES I'm EE What's next? At EE, we look for people with the energy and enthusiasm to learn.To help us find them, we've created this simple but effective recruitment process.You need to pass each stage to carry on to the next: Visit our website and fill in our short online application form We'll send you a link to our online assessment which shouldn't take more than half an hour or so to complete If you pass the online assessment, one of our recruitment team will give you a call and you'll have a telephone interview Attend a recruitment event at one of our sites.You'll get to meet the team and see what the job is really like.About EE We're showing the UK how technology can make the everyday better.Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected.Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career.Empowered, challenged, supported and rewarded, our people are the key to our success.We're at the top of our game, and this is your chance to join us.To apply For more information and to apply, please click the 'apply' button.At EE, we're creating an inclusive working environment where people from all backgrounds can succeed.Diversity makes sense for us, for our customers and for our future.We value different perspectives, skills and experiences, and welcome applications from all sections of the community.PLEASE NOTE: Our centres are open 7 days a week, 365 days per year, between the hours of 08.00am - 21.00pm weekdays, and 08.00am - 20.00pm at weekends.Your shift rotation will fall within these time frames and whilst there are a variety of full-time shift patterns on offer - for example, 8.5 hours, 10 hours or 12 hours - please be aware that these are also subject to change.Rest assured however that you'll get 30 days' notice prior to any changes.If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor .Packed with the latest jobs, company news and career stories it could be a great move.

We are looking to recruit a Supervisor Apprentice for our new shop opening in Airdrie .We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. What does the apprenticeship involve? - Working in a busy shop and learning how to be a great retail assistant. - Regular pre-arranged visits (4 to 6 weeks) from an assessor from our apprenticeship provider. - Regular completion of apprenticeship coursework. - Completion of core skills in Communication, Numeracy and IT (only if required). - Completion of an assessment at the end of your 12 months of training. Pay, working hours and benefits: You will earn £9.46 per hour from day one and are guaranteed 35 hours pay per week. This means that your weekly pay will be at least £331.10. In addition, you will also benefit from: - An SVQ Level 3 in Retail Management qualification. - Great training and support. - Opportunities for career progression. As one of our supervisor apprentices you will: - Make all of our customers feel welcome with a friendly smile and simple hello. - Help customers find the items they are looking for. - Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye. - Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy. - Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy. - Open and close the shop, handle cash, place orders and support your manager in leading the team to run an efficient shop and provide great service to our customers. You will need: - A friendly, positive, hardworking approach to work. - To enjoy being busy as there is always something to do. As a junior member of management you'll jump from putting out deliveries to serving on the till, helping customers on the shop floor, to organising other team members and more! - To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down. - A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rota's are planned three weeks in advance and your commitments outside of work will always be taken into consideration when planning your shifts. - Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability. More than just a job: There are many opportunities for a career at Farmfoods. We have some great training programmes and always look to promote to Shop and Area Manager positions from within. Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods. Contract information: Position: SAPR, Hours: 35, Days: 5

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support. Rate of pay - £10.39 per hour Various full time shift patterns available (37 hours per week) This is position requires full flexibility as it is based on shift work (various shifts available). Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers. The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include; Identifying and checking customer records using the client's system to provide appropriate information to customers Majority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail. You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. · As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance Attend training sessions to update knowledge as new products/systems are introduced The training will 4 weeks in total (2 weeks classroom/2 weeks development on your team). PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role. Key Skills Flexible with the ability to adapt across teams and processes Clear and concise written, verbal and email communication; both internally and externally Follow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeing Dealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

Helping students make their first steps to success From sharing the unique qualities of BPP learning to answering questions and matching individual needs to specific study programmes, this exciting, hands-on role is about investing in the future of our prospective students As the single point of contact for new students, your role is incredibly important. With the ability to start a professional relationship that lasts a lifetime, help new learners choose BPP - earning regular performance bonuses by pushing students to their true potential. What you'll be doing Being a BPP programme guru - matching the right courses to the needs of student Providing a proactive level of support - striving to delight and exceed student expectations Positioning BPP as the perfect education partner - registering students to ideal programmes Efficiently handling applications and sending confirmations with agreed SLAs Providing advice on entry requirements, fees, course structure, admissions and enrolment Delivering quality service to meet our student contact service and call handling standards Maintaining relationships with prospects and students through regular, recorded contact Effectively responding to students - sharing relevant, up-to-date literature and information Ensuring system is always updated with requested information and available to students With Student Enrolment Team, guaranteeing pre-registration requests are handled efficiently Join the BPP Family The world is changing. Help us disrupt, innovate and build careers through education. Established for over 40 years , we're a global education provider delivering diverse qualifications for professionals at every stage of their career. Committed? Passionate? Self-determined? Now's your chance to be part of our exciting world. What we're looking for Pro-active, service-focused attitude Passion for helping discover true potential Good IT skills - competent with databases and spreadsheets Strong communication and relationship-building skills Experience of working within strict KPIs Strong attention to detail and dedication to quality Excellent organisational and time-management skills Sound like the perfect fit? Apply today on our website - bpp.com

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support.Rate of pay - £10.39 per hourVarious full time shift patterns available (37 hours per week)This is position requires full flexibility as it is based on shift work (various shifts available).Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers.The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;Identifying and checking customer records using the client's system to provide appropriate information to customersMajority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. ·As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performanceAttend training sessions to update knowledge as new products/systems are introducedThe training will 4 weeks in total (2 weeks classroom/2 weeks development on your team).PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.Key SkillsFlexible with the ability to adapt across teams and processesClear and concise written, verbal and email communication; both internally and externallyFollow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeingDealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

Find out if this opportunity is a good fit by reading all of the information that follows below.Customer Sales and Service Advisor Cobalt Business Park, Newcastle£19,500 + 10% bonus Sure, Sage deals in cutting edge business tech solutions but, when our customers call our award-winning contact centre, their needs and expectations are the same as anywhere else - they have an issue that they need resolving quickly, pleasantly and with total competence. And that's something you're not only able to do, it's something you take a lot of pride in doing. It's something that matters to you. And that's why you'll fit right in as a Customer Sales and Service Advisor at Sage. Like you, we're fanatical about brilliant customer service. We won't put you on the end of the phone until you really know what you're talking about. That means plenty of training in the products we offer. Consider it fuelling up for that 'extra mile' you'll routinely travel for our customers when you give them invaluable tech support. And once you know the ropes, with your expert listening skills, you'll soon be able to suggest products that will make our customer's lives even easier - when you're offering solutions, the products almost sell themselves. That kind of genuine customer service has real value - for the customer and, when you join Sage, for you too. Our contact centre is a fun and lively place to work and there's some real opportunities for progression, within the centre itself and Sage as a whole! We were recently awarded the North East Contact Centre Award's - Large Contact Centre of the Year with many of our team also picking up personal awards and commendations, so you'll be learning with and alongside some of the best in the sector. The building itself and all the facilities are top of the range and will be opening its doors for the first time in early 2021 when you join. There's free onsite parking too! Ideal skillsThere's a reason why businesses around the world depend on Sage platforms. It's because we innovate. And that applies as much to customer service as it does to our products - our Customer Sales and Service Advisors need to be as agile in their approach as anyone else in the organisation. It's all about taking product knowledge onboard and spinning it into amazing service. Our perfect Customer Sales and Service Advisor will:Have a natural affinity to tech and enjoy learning about new pieces of software etc. (if you've used operating systems or even Sage products before - all the better)Have experience of working in a customer service role. Possibly in retail or hospitalityBe able to understand customer queries and problem-solve in real-time on a callHave good written and excellent verbal communication skillsBe able to quickly absorb product knowledge and be up to speed with latest developmentsBe passionate about going above and beyond for the customerHave a 'can do' attitude and collaborate with others to boost performanceKey responsibilitiesEnsure excellent customer service and call standards at all timesTake control of calls and deliver clear, structured solutions for our customersGenerate sales leads by relating Sage products to customer needsContinuously develop Sage product knowledge and contribute to knowledge baseInnovate - got an idea? Share it!About SageSage is a global company built on the unique personalities and characteristics of 13,000 colleagues across 24 countries. The market leader for cloud-basedaccounting, financials, enterprise management, people and payroll software, we empower the world's business heroes. Steve Hare has been recognisedby colleagues as the top scoring CEO on Glassdoor throughout the ongoing COVID-19 crisis,due to the high levels of communication and engagement throughout.As a worldwide FTSE 100 company, we do business the right way while giving back to our local communities. By giving each colleague five paid days a year to support the Sage Foundation, they can volunteer in whatever way they feel best. We believe in building a culture where colleagues feel they can bring their whole selves to work. Where people know they'll be judgedon their performance and behaviours - not their identity. All qualified applicants will be consideredfor employment and not discriminated against basedon their race, colour, age, religion, sexual orientation, gender identity, national origin or disability.

Job Title - Customer Service Advisor Contract - Temp to perm after 12 weeks Pay rate - £8.91/hour Hours of work - Monday to Friday 9am-5:30pm, 1 in 3 weekends Location: Huddersfield HD2 (Based onsite) Job purpose: Our client are a dynamic, creative and innovative ecommerce electrical goods retailer. They're one of the fastest growing and largest independent UK online retailers, with a turnover of over £200 million. They have six well recognised, award winning online brands. They are looking to continue to grow year on year, so now is the time to join! Last year they were voted the 5th best online shop in the UK by Which? Customers, beating many well-known brands. What else will you have to do? You'll be answering calls from our customers to help resolve their query in an efficient and professional manner Our goal is one call resolution so it'll be important that you actively listen to the customer to understand their query / complaint A great focus on detail is key to get all the necessary details and information from the customer to solve their problem and leave them feeling satisfied with the service The ability to remain calm at all times as customers can be frustrated or angry Good computer skills in order to log issues onto the system, process customer returns and update records The ability to work as part of a growing team and support one another What's really important to us? A positive attitude and the ability to work at pace whilst delivering a great service You must be self-motivated and proactive with the ability to work under pressure at times Previous contact / call centre experience would be beneficial but not essential Good computer skills able to use MS Office word and Excel Flexibility in terms of shift patterns this role will include weekend work on a rota basis Cordant People is an equal opportunities Employer

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for temporary full time positions which will start ASAP. Customer Service Roles working in our Lytham site - 151 Ballam Road, Lytham Saint Annes, FY8 4JZ. Free onsite parking, subsidised canteen (Costa) and onsite Adecco support. Rate of pay - £10.39 per hour Various full time shift patterns available (37 hours per week) This is position requires full flexibility as it is based on shift work (various shifts available). Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos's client customers. The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include; Identifying and checking customer records using the client's system to provide appropriate information to customers Majority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail. You will be using internal systems to capture and record details of customers information and also taking complaints/feedback. · As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance Attend training sessions to update knowledge as new products/systems are introduced The training will 4 weeks in total (2 weeks classroom/2 weeks development on your team). PLEASE NOTE: you can not take any holidays during this period. You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role. Key Skills Flexible with the ability to adapt across teams and processes Clear and concise written, verbal and email communication; both internally and externally Follow all compliance, legal and regulatory requirements, completing all relevant training · Proactively support company initiatives around colleague wellbeing Dealing with a variety of ad hoc duties Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

Job title: Responsible Gambling Officer. Location: Birmingham, Halesowen (+ in-house relocation assistance available). Salary: £19,000 - £21,000 + comprehensive benefits (inc private pension, free onsite gym, 26 days holiday + much more). Hours: Full time 40 hours split shifts (8am-4pm, 4pm-midnight). Keywords: Responsible Gambling, eGaming, Casino, Responsible Gambling Officer, RG, AML, Risk and Regulation, Birmingham. Responsible Gambling Officer with Responsible Gambling, Customer Service, and Contact Centre expertise is highly sought by a multiple award winning games studio based in Birmingham who are the UK's largest privately owned mobile e-gaming studio! We currently have just over 300+ employees here at our Birmingham HQ with our services offered across multiple platforms (web, mobile, tablet) with over 5mn+ registered customers here in the UK alone! Working in our Responsible Gambling team, you will assess and review customer profiles to source, identify and intervene with customers who have or could be in the process of developing gambling problems. You will monitor new registrations (to prevent underage gambling), adopt an empathetic approach when dealing with the sensitive issue of gambling addiction via numerous channels (e.g. via phone, live chat and email) whilst keeping up-to-date with regards to regulatory requirements in the ever changing regulatory landscape of online gambling. You will have the opportunity to work across multiple departments across our business in a collaborative manner to facilitate and integrate a company-wide understanding and appreciation for the UK gambling industry's social responsibility requirements and incorporate this as an integral part of our daily operations. Key skills we're looking for… Good knowledge/experience of UK Responsible Gambling processes. Background in online gambling industry. Excellent customer service experience. Excellent attention to detail with ability to thoroughly investigate customer accounts. Experience assessing risk and regulatory concerns. Bonus points for… Knowledge of AML, CDD and/or EDD processes. Therefore, if you are a highly skilled and experienced responsible gambling professional with expertise in the UK gambling industry and you would like to join a multiple award winning eGaming studio who have been accredited as one of the 'Top 1000 Companies to Inspire Britain', been recognised by the BBC as a top technology employer and have a 1 star accreditation as a 'Top Company to Work For' then send in your CV today for review!