57 Call Centre / CustomerService jobs

Learning Curve Group is a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'. So where do our Apprenticeship Trainer's fit in? Work-based learning provides learners an opportunity to learn and apply academic and technical skills in real life work experience. Apprenticeship Trainers play an integral part in this process, delivering all aspects of the framework & standards to successful completing of the qualification. They need to be masters in the occupational field in which they are delivering to impart both theoretical and often practical knowledge to the learners. Part of the learner assessments and delivery takes places in the learner's workplace, so being comfortable with travel is a must. We are looking for an Apprenticeship Trainer to deliver Customer Service in the Northwich Region. So if you're excited by the prospect of transforming lives through learning, here are some key qualities needed before you apply: Passion for learning and coaching Focused on developing the potential in people Personable and engaging Organised and self-reliant Enthusiastic and professional Key Responsibilities and Duties Plan and deliver a training programme that ensures a robust ILP and regular reviews of learner progress Ensure all learner records and reporting kept up to date and provided in a timely manner to support management reporting and audit requirement Liaise with our Functional Skills tutor to support framework, standard achievement and the embedding of Functional Skills within your contextual delivery Provide robust exit advise to learners as they set personal goals for career progression (should this recognise IAG across the learning journey as well as end) Facilitate learning for learners, adhering to the standards of the apprenticeship program to ensure consistency and fairness throughout all teaching, learning and assessment delivery techniques. And provide meaningful and specific feedback to learners to support progression. Deliver a balanced KPI's in line with Company expectations Operate within the delivery framework to maintain operational consistency and ensure learner progress Ensure all learners receive the highest quality experience in line with company expectations and external requirements. Maintain and enhance relationships with business support teams to support the delivery of the sector plan Participate in quality assurance activities working closely with the quality team. Drive self - generation across the area you operate within Maintain and enhance relationships with existing learner and clients assuring the Learning Curve Group brand is synonymous with and recognised for quality of service Ensure CPD is planned and reflects Company and stakeholder requirements as guided by the quality team. Ensure any CPD updates are added to purple people To be a vocational expert within the designated sector Contribute to ad hoc cross sector/function projects to support the delivery of Learning Curve Group strategic plan Role model the organisation's values and behaviours Key Performance Indicators Maintain a caseload level of up to 42 learners Retention and achievement rates Less than 5% pass planned end date learners Regular contact with learners and employers Although delivery is our passion, it's important you are comfortable using e-portfolios for the following: Comprehensive planning - Intent of the session and what teaching strategies. Resources - What resources you will use during the session e.g powerpoints Feedback - Feedback on the session, how the learner approached the session and what they gained Marking - Mapping and giving feedback on work OTJ - Recording OTJ on learners profiles Diary Management - Booking sessions through SMARTASSESSOR Audit trail - Learners not participating, that recording an audit trail on SA. Essential Criteria Assessor qualified, A1, TAQA, CAVA, or D32, D33 Recognised teaching or training qualification at level 3 or above Vocational experience operational management Mangement Qualificaiton equivilent to CMI Level 5 or above Proven track record of meeting targets Good level of IT Skills Excellent communication and coaching skills Drive and enthusiastic to support learners Passionate about transforming people's lives through learning Self-reliant and able to manage own workload Good organisational and planning skills Ability to work effectively as a member of a team Access to a car with a full UK driving license Right to live and work in the UK Equal Opporunities LCG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity...... click apply for full job details

Job title: IT Service Operator Location : Potters Bar Job type : Permanent Who we are Canada Life looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job summary The Service Operator will work within the existing Service Operations team, reporting to the Team Lead. Working with the wider team, or individually, you will be responsible for: Providing 2nd line technical support and co-ordination for incident and problem management Liaising with end-users who are either on-site or based at other locations Managing tickets assigned to you, ensuring remediation and providing updates to end-users Adhere to established ITIL and IT processes Providing triage to assist the technical teams Monitoring SLAs to assess priorities Identifying patterns in incidents Demonstrating and promoting knowledge of ITIL process Qualifications/Experience ITIL IT Technical qualification Some experience with full image and application lifecycle Troubleshooting and problem solving experience Customer facing experience Strong attention to detail Excellent communication skills Committed to self-development What you will like about working here As a Canada Life colleague, you will receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You will also receive the support you need with your personal and professional development. Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us. Diversity and inclusion Canada Life is committed to a diverse and inclusive workplace...... click apply for full job details

We're looking for a candidate to this position in an exciting company. The role will be responsible for all facets of customer service and will build the strategy, policies and training to enable agents to deliver world class service. You will also be responsible for developing the relationship with an outsource partner (initially in South Africa) including defining the operational metrics and performance management frameworks. Designing and building a new customer service function Experience of managing offshore contact centre outsource partners Ideally you will have experience of leading both b2b and b2c customer service operations You will have experience o

. . . . . . BRAND NEW VACANCY . . . . . . . . . Our client is the area's authorised Service-Centre for a well-known, prestige, European HGV and LCV manufacturer. They now seek an experienced CUSTOMER SERVICE ADVISOR to join their front-of-house team. Your daily activities will include: Taking service and repair bookings via all mediums whist controlling the workshop diary Loading work onto the internal IT management system Liaising closely with Workshop Control and the Depot Manager over all customer bookings and requirements Keeping individual customers, and fleet-operators, updated with work-in-progress Up selling any additional work identified as required Invoicing or allocating to accounts ESSENTIAL REQUIREMENTS To be considered you must have front-of-house experience in a car or commercial vehicle environment. You will possess a professional face to face/telephone manner, good IT skills and be familiar with automotive Dealer Management Systems (DMS). Delivering a first-class customer experience is of paramount importance. Salary will reflect your skills and previous experience relevant to the role. kream motor recruitment is a motor trade-specific recruitment agency based in Exeter covering the whole of the south west, specialising in permanent vacancies in franchised motor dealers. Please visit our website to view all of our current vacancies.

Aftermarket General Manager - Marshall Mercedes Benz Truck & Van Fareham Join the UK's 12 th highest ranked Great Place to Work® for 2020 and lead operations at our Mercedes Benz Truck and Van centre in Fareham The Role We are seeking an experienced Aftermarket General Manager to join Marshall Motor Group's Mercedes Benz Truck and Van division and manage our Fareham branch. This role will see you lead a large team across our busy aftersales operations. Reporting to the Head of Truck and Van, this role is offered on a full-time, permanent basis, and offers the chance to work for a fantastic group whilst representing a fantastic brand. What are the key accountabilities? As an Aftermarket General Manager, you will have overall accountability for people and financial performance for our Fareham branch. With support from the Head of Truck and Van and corporate support functions, you will: Lead, manage and motivate a team of automotive professionals, ensuring the branch is adequately resourced Drive a high performance culture, ensuring performance is rewarded and underperformance is managed Oversee the aftersales division, ensuring performance meets/exceeds budget Set financial and growth objectives and plan accordingly to ensure profit and product targets are met Accurately finalise branch reporting, in line with group reporting frameworks Develop and roll out dealership marketing and publicity strategies to support objectives, and build strong relationships with key commercial customers Support the branch to consistently achieve high levels of customer satisfaction Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements What experience do I need? Given the nature of this role, it is essential that you have previous experience at management level within commercial vehicle aftersales. Manufacturer experience with Mercedes Benz Truck and Van would be beneficial, but isn't essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes: Strong leadership skills with the ability to lead and motivate a large and diverse team A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders Strong analytical and problem solving skills, with the ability to foresee potential barriers A commitment to the Marshall Values of People, Customers, Integrity and Innovation Why Marshall? Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK's Best Large Workplaces , we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include: Company vehicle provided Colleague discounts on new and used vehicle purchases, parts and servicing MAVTA reward and recognition awards Marshall Rewards discount shopping portal Life assurance at no cost to you If this sounds like you, click 'Apply Now' to submit your application.

Our client, a busy franchised dealership in Bedford have the requirement for an experienced Parts Supervisor (Parts Manager) to join their highly successful Aftersales Team. Key Role Responsibilities: As a Parts Supervisor (Parts Manager), you will be an integral member of the Aftersales Team. Your key responsibilities will include: Leading your department in a clear, considered and appropriate manner, in line with the Vision, and build an accountable and progressive business unit. Effectively managing the resources at your disposal to achieve the required business objectives, and to reconsider and redirect strategy in light of any of these objectives not being achieved. Ensuring that your wider team has a clear understanding of the strategic direction of the department and the business in its entirety, and that this is effectively translated into clear and championed visions and strategies. Analysing the vast array of data available, to make swift, decisive and effective decisions to change the direction of, or an operation within, your department, for the benefit of delivering an outstanding result. Championing the effective and accurate usage, and compliance with, all systems and processes. Ensuring that all employees within your department have received the coaching and training needed to be able to conduct their roles effectively. Prerequisites: Minimum of 2 years stable and proven Parts Supervisor/Parts Manager experience within a franchised dealership environment Good attention to detail Full UK Driving Licence This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. In return our client offers a competitive basic salary, generous bonus scheme plus an extensive benefits package including Employee Car Scheme and Life Assurance. Full salary details will be provided upon application. Working hours are Monday to Friday 8am-5.30pm (30 minute lunchbreak), plus 1 in 2 Saturdays 8.30am - 1pm. Parts Supervisor, Parts Advisor, Parts Manager, Parts Sales, Aftersales Manager, Bedford, Kempston, Milton Keynes, Bletchley, Luton, Northampton, St Neots, Stevenage, Letchworth, Dunstable, Leighton Buzzard, Bedfordshire, Buckinghamshire, Cambridgeshire, East Anglia, East Midlands

Our client, a state-of-the-art Service Centre in Cambridge have the requirement for an experienced Aftersales Manager to join their high performing team. Your key responsibilities will include: To lead your department in a clear, considered and appropriate manner, in line with the Vision, and build an accountable and progressive business unit. To effectively manage the resources at your disposal to achieve the required business objectives. Ensuring that your wider team has a clear understanding of the strategic direction of the department and the business in its entirety, and that this is effectively translated into clear and championed visions and strategies. Champion the effective and accurate usage, and compliance with, all systems and processes. Demonstrate your department's consistent adherence to the group's Aftersales Experience; ensuring that every element is executed robustly and consistently, and with a balanced approach to positive customer and business outcomes. Have a clear, understood and robust approach to personal development and performance management/measurement across your department, ensuring that all employees within your department have received the coaching and training needed to be able to conduct their roles effectively, and to develop into specialists within their chosen areas. Champion and maintain a culture of customer service excellence. This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. Previous stable Aftersales Manager / Service Manager experience is essential, as is a positive outlook and an excellent work ethic. You must also hold a full UK driving licence. In return our client offers a competitive basic salary, generous bonus scheme, use of a company vehicle plus an extensive benefits package. Full details will be provided upon application. Working hours are Monday to Friday 8am - 6pm, plus 1 in 3 Saturday mornings 8am - 2pm. Aftersales Manager, Service Manager, Service Team Leader, Parts Manager, Cambridge, Huntingdon, Peterborough, Newmarket, Bedford, Bury St Edmunds, St Neots, Royston, Melbourn Cambridgeshire, Bedfordshire, Suffolk, Norfolk, East Anglia

Our client, a large premium brand franchised dealership in Northampton have the requirement for an experienced Parts Advisor to join their highly successful Aftersales Team. Key Role Responsibilities: As a Parts Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include: Delivering upon the group's Aftersales Experience, as per the training, guidance and expectations given Maintaining effective working relationships with the Aftersales Team in particular, by ensuring that the 'flow' of information is timely, accurate, clear and consultative. Maintaining electronic records in a complete and accurate manner. Ensuring that all documentation and records are complete, accurate and aligned with any governing quality standards. Ensuring accurate perpetual stock takes are undertaken. Being integral in championing and maintaining a culture of customer service excellence; ensuring that the expectations and requirements of customers are delivered upon. Prerequisites: Previous Parts Advisor experience is essential, preferably with a franchised dealership Good attention to detail Full UK driving licence required This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. In return our client offers a competitive basic salary, generous bonus scheme plus an extensive benefits package including Employee Car Scheme and Life Assurance. Full salary details will be provided upon application. Working hours are Monday to Friday 8am - 5.30pm or 8.30am-6pm (on a rota basis), plus 1 in 3 Saturdays 8am - 12.30pm. Parts Advisor, Parts Supervisor, Parts Manager, Aftersales Executive, Service Advisor, Warranty Administrator, Northampton, Milton Keynes, Bedford, Kettering, Wellingborough, Huntingdon, Corby, Banbury, Daventry, Rugby, Northamptonshire, Buckinghamshire, Oxfordshire, Warwickshire, Cambridgeshire, Bedfordshire, Leicestershire, East Midlands, Midlands

Working as additional support to the Retailers Customer Retention and Aftersales Managers you will assist with identifying initiatives to maintain the loyalty of aftersales customers, as well as attracting new and lapsed customers into the Retailer Network This support role will provide the retailer network by identifying opportunity for growth of the service business and increase customer retention using supporting systems and tools. This will be achieved through in-depth investigative analysis to identify opportunity potential within AOI and Parc along with supporting the Retailers with maximisation of that opportunity through structured marketing and the development of processes. This Service Retention Development Consultant role involves working within Aftersales and the newly developed Retention teams in the Retailer network across Southern England. Due to the location of the retailer network, the ideal location for the successful candidate would be Yeovil or surrounds. Your Responsibilities Undertake Service Opportunity and Customer Retention Reviews - which through the use of all supporting systems and information such as MIS and CDK DMS will identify potential opportunities for performance improvement. Define the scope for strategic opportunity and propose the set of action points to convert the available opportunity Respond to retailers and or 'client's' request for specialist Service support and knowledge on an 'ad-hoc' or ongoing basis for specific Retailers Understanding data sets to create bespoke marketing campaigns for customer base Support 'client' with the delivery of projects and initiatives conceived to increase Customer Retention resulting in Labour and Parts sales growth through new/revised processes, new technology etc. Provide opportunities to collaborate service offerings throughout other channels within business As required, collate and provide retailer feedback on initiatives, concepts, marketing campaigns, new products etc. to 'client' Be pro-active around working with the retailer on developing new ideas and initiatives, feeding these into the key stakeholders within the 'client' and as required, assistance with deployment Develop a strong operational relationship with the Customer Retention Manager (or equivalent), MIS Champion, Service Manager and Head Of Business at all Retailers Document the 'output' of all retailer visits through a documented Action Plan and Visit Report Maintain communication with the Retailers between visits to offer guidance/support and to ensure that agreed actions etc. are 'on-track' for completion Understand the Retailers partnership with customer and develop strategies to further develop this Conduct ROI analysis to present to Senior Management team Liaising with the Retailer, Project Manager and 'client' to ensure that commitments to the Retailer, client and MSXI are maintained Your Profile The ideal candidate will have current experience within Automotive sector Strong understanding of Customer Retention principles and Aftersales Marketing concepts Strong understanding of Client and stakeholder management with a Professional and proactive approach Ability to demonstrate self driven campaigns and innovative Best Practices and understanding of own ROI to Client Ability to interpret, analyse data and information from variable sources and make recommendations; including Reporting Dashboards, MIS system, Management Accounts, DMS reports, etc. Proven business development and coaching skills Strong business acumen, customer focus and automotive knowledge Flexibility to stay away from home for up to three days at a time Excellent verbal and written communication skills with exceptional attention to detail Ability to inspire people to contribute to the success of a programme Pro-active team player with initiative, determination and strong result orientation Can demonstrate a high degree of being able to work on own initiative and motivation Enthusiastic, flexible and proactive personality Personal qualities of integrity, credibility, and a commitment to and passion for the brand Strong organizational, numerical and time management skills What We can Offer Salary up to £37,000 OTE Other company benefits include: company car, 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases. Potential to progress within the company, with global opportunities updated regularly. Full time 40 hours Monday - Friday Availability to travel up to 85% of time (field based activities) Covering Cornwall, Brighton, Dartford & Southern Wales

Temporary (Maternity Cover) Artwork Co-ordinator/Customer Service Assistant Reflex Flexibles, Airmans Business Park, Ratby Lane, Leicester, LE3 3PZ We are one of the largest companies of its kind in the UK and with an international customer-base, and serve a broad range of customer sectors. Products include self-adhesive labels, shrink sleeves including R.O.S.O., linerless labels, flexible packaging, artwork and design and more. We seek to be on the forefront of innovation, investing in technology and people for continuous improvement. We are currently looking for a temporary (maternity cover) Artwork Co-ordinator/Customer Service Assistant to join our expanding business. Roles and responsibilities include (but not limited to): - Working & liaising with Reflex Group Artwork & Manufacturing Company, Graphic Brands. - Organising artwork on company webcentre (sending & receiving artwork) - Answering artwork queries - Chasing customers for artwork and artwork approvals - Checking artwork pdf's on company webcentre - Sending pdf's out for approval either via webcentre or email - Liaising with Graphic Brands Tinwell regarding new designs and artwork - Raising PO's for artwork and plates if required - Printing off proofs that are used in production - Using the Company MIS System, Shuttleworth, to update customer products with the R numbers (updating colours etc if required & attaching the pdf to the products) - Managing events on Shuttleworth - communication with CS for new artwork & plates - Liaising with Production Planning about when plates are required and communicating any delays - Order input on Shuttleworth - particularly for the IML work - Printing job cards & labels - Updating spreadsheets & communicating with Reflex Plus Barwell on IML work - Sorting job samples / job bags - Filing - Help with answering the phone You will need good communication skills, the ability to work as part of a team and good IT skills and an understanding of Mac operation and Design. This is a full-time position working 8.00a.m. to 5.00p.m. Monday to Friday. In return, we offer a competitive salary negotiable based on experience plus 22 days holiday excluding bank holidays, group pension scheme and death in service benefit. You may have experience of the following: Customer Service Advisor, Customer Advisor, Customer Support, Customer Services Representative, Customer Relations Executive, Customer Service Assistant, Artworker, Designer, Design Assistant, etc...... click apply for full job details

We're looking for a candidate to this position in an exciting company. Leading the Customer Service operational team to ensure that we deliver a great customer service experience to our clients. Communicating with key stakeholders to management expectations and exceed on commitments Supporting customers through full customer lifecycle managing any Sales, Work Order, Billing or Service issues. Drive a performance management targets-based culture. Anticipate future service requirements and plan accordingly including for example developing and managing new digital channels Provide seamless team working with the Technical Services team. Manage and build the customer service resourcing plan, forecasts and budgets to meet financial /headcount targets. Must have worked in the facilities management sector Previously managed / worked within contact service centres Ideally worked within a customer transformation environment Asset management tools such as Maximo would be advantageous Previously experience in the majority of the below responsibilities

Who we are? We are a financially strong, European regulated business operating in five different geographies, with over 9 million customer accounts, delivering strong financial returns. Our Purpose - building better financial futures. The role We have an exciting opportunity for a Partner Support Manager to be based in Manchester. The company is experiencing a period of significant growth and has evolved to operate its business through both an internal collections platform, external partners and Internal legal partner. The Internal and External Legal Partners manage the company's caseload of debt recovery cases. Arrow Global require a Partner Support Manager to provide efficient management of the instructions being requested on these cases from internal and external legal in a fair, proportionate and compliant manner is priority. The responsibilities of the role will include: Assist in the development of meaningful relationships with outsourced UK debt collection partners Review referrals from Partners and respond in line with guidance and mandates: Provide instructions to Legal and Secured Partners; respond to settlement and write-off request; Attend and actively participate in monthly Partner review meetings, including preparation and follow-up Support in the implementation of Arrow Global's external partner management framework including the completion of the balanced scorecard and delivery/monitoring of operational KPI's and conduct based metrics. Work with Quality Assurance teams to understand the output of their testing and support the the Partner Managers in compiling and completing necessary remedial actions with external partners in a timely manner. Support the review external servicing Partner performance through detailed analysis of key MI and assist the Partner Managers in driving improvements Guide the servicing partner in delivering positive customer engagements through the embedding of Arrow Global's Partner Management Framework Resolve account-level queries by engaging with the partner network and internal teams (e.g. Business Operations, Technical Operations, Operational Analytics etc.) as necessary. Skills we're looking for: Communication - can effectively communicate with internal team members and external panel firms Customer Awareness - good understanding of customer needs and demonstrates a desire to resolve issues Time management/organisational skills - ability to manage and prioritise workload effectively Proficiency with Microsoft Package; Outlook, Word, Excel, PowerPoint Nice to have: Experience in the Financial Services and/or debt recovery sector An understanding of the Civil Procedure Rules Experience of using a litigation case management system is an advantage An understanding of insolvency policies and processes (namely Bankruptcy, IVA and DRO) Experience of working in an assurance function or customer service is an advantage Experience in dealing with third party clients or suppliers Professional qualification / degree. What we can offer you We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have very interactive subsidised events, colleague engagement teams, employee recognition and development programs. Share Incentive Plan 25 Days holiday rising to 30days (plus opportunity to buy/sell) Pension Scheme - company matching up to 5% Life Assurance 4 x salary Private medical insurance / Health plans Income protection Employee assistance program Cycle to work scheme / Gym Flex / Gadget scheme During these unprecedented times we remain committed to providing you with a safe environment and we are confident that we can provide this whilst adhering to government guidelines on social distancing. The role may require both home and office working during your induction period and after completion. Please note - we are an equal opportunities employer and FCA regulated company - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening...... click apply for full job details

Role: Process Improvement Officer (Customer Support) *8 Months Fixed Term contract* Location: Brighton (currently working remotely) Salary: £26,218 Application Closing date: 11th August 2020 An opportunity for an experience training and development officer has arisen for a great public sector client in brighton. They are looking for a candidate who has experience in providing useful training to help to build and maintain a comprehensive support service for the Customer Support department, ensuring the right knowledge is available to the right people. You will need to be able to change a teams culture by creating a continuous improvement attitude within the team and create content that will support their training. Ideally you will have a proven track record in of using ideas, insights and lessons learnt to improve performance of staff. If you are interested and would like more information, apply today...... click apply for full job details

We're looking for a candidate to this position in an exciting company. We are looking to grow by around 5% year on year and placing music at the very heart of the organisation. We are now recruiting for a Head of Operations/Service. This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us on our journey. You will be an energised individual seeking to make that difference. We are looking for someone with a track record of successfully leading the delivery of music education and large scale projects. In order for you to excel in this position you will be confident with excellent interpersonal and communication skills. Experience in managing services and operations is essential, as is a good operational knowledge of a large educational setting would be advantageous, or a good mix of public and private sector experience. A proven track record in supporting improvements, and a passion to improve and specialist skills in engaging with stakeholders at all levels to deliver strategic goals, and management of £multi million budget. The ability to prioritise competing demands and a good attention to detail is essential alongside evidence of managing a large diverse workforce, Educated to a good general standard, excellent IT skills and a flexible approach to work.

We're looking for a candidate to fill this position in an exciting company. Serve as an expert in the field, providing assistance on large initiatives. Adept in guiding your team on planning and managing multi-disciplinary complex solutions delivery, spanning many interdependent work streams. You will provide both hands-on and advisory assistance across multiple global financial services customers to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will yourself act as an the company evangelist and influence at customer C- level relationships, which leading your team to establish senior customer relationships, to help realize their goals. You enjoy working with large, global financial services firms and have a strong understanding of what it takes (people/ process and technology) for customers to implement successful cloud transformations. You will have a passion for delivering quality outcomes for a diverse and challenging set of financial services customers. Responsible for team management, including headcount planning, hiring, objectives and performance management. Experience in managing program and project management professionals working at large global customers, to deliver complex technology transformational change. You know how to hire the best talent, develop these individuals and coach them to be successful at their customer. You know how to invent new ways of team collaboration and how to empower individuals. Be an evangelist for the Customer Solutions Management function by working across the company teams to provide education and garner feedback on ways to work better both internally and with the customer. Working in collaboration with the WW CSM function leader in Global Financial Services, you will be responsible for defining and maturing the function, while developing new and repeatable processes to benefit the unique customer base. You will be responsible for embedding the best practices in all of the Global Financial Services customer base and assist in adoption across the company accounts. 10+ years leading complex, large scale, technology transformation programs, particularly at large financial services firms 7+ years in a senior client facing role Deep understanding of software development/engineering lifecycle from conception to delivery Demonstrated ability to effectively deliver information at the C-suite/VP level Demonstrated leadership through influence Team management and people development Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment Highly analytical, technically proficient, and able to learn new tools and software quickly Superior written and verbal communication skills Strong listening skills; demonstrated ability to ask effective questions Strong organizational and troubleshooting skills with precise attention to detail Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change PMP/ PgMP and/or SCRUM/Agile/SAFe certified Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)

We're looking for a candidate to this position in an exciting company. As a member of the senior management team, this post will manage their dedicated helpline project and their membership and services development team and, be the lead for survivor engagement. Experience of both strategic and operational management Knowledge of the Violence Against Women sector and services in Wales The ability to develop strategic networks and respond to a changing environment using a solution-focused approach.

We're looking for a candidate to fill this position in an exciting company. You will be responsible for building and growing strong client relationships, working closely with creatives to identify solutions to complex business problems and ensuring smooth deliver of projects. Within the team, you will also be involved in giving strategic direction on new business opportunities. It is essential you have previous PR experience within an healthcare agency environment, and you must be able to demonstrate previous experience of growing and managing a team. This is a great opportunity for someone who is currently operating at Senior Account Manager level and is ready for the next step up in their career!

We're looking for a candidate to fill this position in an exciting company. Regular review of customer issue resolution to ensure timely and quality handling, to drive improved customer satisfaction and reduce escalated complaints due to poor service Undertake P&L reporting for the Business Unit Customer Service function including proposals for improvements that will provide Taylor Wimpey with a better whole life cost position Ensure Customer Service team are Health and Safety trained as required Lead a cross-functional monthly (at least) meeting to review progress of customers through the Customer Journey, ensuring issues are resolved and lessons learnt in the spirit of continuous improvement Share deep-dive root cause analysis of reasons for customer dissatisfaction and drive discussions around appropriate improvement activity e.g. build and product (spec) quality, remediation effectiveness and customer management. Collaborate with other functions in the Business Unit to develop more customer-centric behaviours (recruitment, training, induction and recognition) Regular interaction with Site personnel to develop strong working partnerships and to continue to encourage seeing homes through the eyes of our customers homes through the eyes of our customers Will have worked at a senior level in a customer centric environment and influencing Customer Service strategy Has excellent relationship management with well-formed influencing and networking skills Has excellent relationship management with well-formed influencing and networking skills Can work in a pressured environment but able to remain calm, measured and resilient Has proven budgetary management and commercial experience Can anticipate potential issues and act innovatively and proactively

Customer Service Supervisor Who you gonna call? Ghostbusters! Just kidding! We turn to our Customer Service Supervisors when we need advice and leadership. Our Customer Service Supervisors lead and manage a team of Customer Service Assistants, making sure they know what they're doing from shift to shift and making sure that our clients are happy when they dine with us. As this is an exciting, brand new site, we're looking for enthusiastic individuals to lead the way and make sure that we're exceeding our client's expectations through providing outstanding customer service and food services on site! Job Description Customer Service Supervisor - Weekends - Evenings £4,214 per annum 8 hours per week Flexibility is needed and overtime is available Compass exclusive offers on PerksAtWork Access to a wide range of programs to train and develop you Pension contribution START DATE OF 14TH SEPTEMBER More about the role: This is an exciting role on a brand new site working with an extremely well-known household name. The Customer Service Supervisor role is a senior position for an experienced Team Leader or Supervisor that has led a team previously. This is a highly sought-after opportunity where you will be responsible for a team of Customer Service Assistants. No two days will be the same and there's always tasks to complete, but first and foremost, the purpose of the Customer Service Supervisor is to ensure the team is delivering the best food service as possible! Who you are: We'd be over the moon if you hold Customer Service Supervisor experience, however, we'll also take someone that has Team Leader or previous leadership experience. If you have catering or hospitality experience, amazing! If not, that's fine, just be sure to wear comfy shoes as the shifts are busy and you'll be constantly on the move! Who we are: As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland. We do it all and so could you. Apply now and join the family! We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. Eurest , part of Compass Group UK and Ireland, prides itself on creating contemporary foodservice solutions from the tea-room to the boardroom - and everything in between - for business and workplace industry clients. We bring exceptional culinary creativity and flair, style and hospitality to employee restaurants, cafés and executive dining rooms. Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience...... click apply for full job details

Job purpose Your core role and focus is all about maintaining the companies systems and infrastructure, ensuring reliability, availability, security, fitness for purpose and good performance. Ensure that a high level of system uptime is maintained with minimum disruption to the business and implementation of preventative measures to reduce any downtime. You will be accountable for: Technical Support - circa 50% Level 3 support of IT technical issues and problem resolution Providing assurance to technical services provided by 3rd party managed service providers (e.g. Richo Panasonic, 848 etc). Ensure that technical support provided by managed service providers is fit for purpose as directed by Senior Infrastructure Manager. Incident Management Act as final point of internal escalation for incident resolution and provide input in to resolutions Act as the gate keeper for internal service levels and improvements as direct by the Senior Infrastructure Manager Act has Technical Lead when required for Major Incidents. (e.g. out of hours escalation owning immediate responses) Project and programme influence Provide detailed specifications to technical project requirements. Seek proactive opportunities to make suggestions on delivery of technical solutions and capacity e.g. on business wide projects Work with the architecture team and wider business stakeholders to implement architecture proposed solutions Capacity Monitor system capacity measures and report of current states such as availability, performance in line with required KPI's for SMT visibility Provide trend reporting to predict capacity requirements Provide insight to incident root cause analysis by using a variety of different data Project - circa 40% Provide technical support to project planning and delivery for IT infrastructure requirements Act as technical service lead to aid the implementation of new IT infrastructure Ensure all changes to the IT infrastructure following Service management Processes & Industry best practices Reporting - circa 10% Conducting periodic reviews (weekly/monthly) with key stakeholders and management of 3rd party resources on system usage to develop planning, early indication of failures etc Provide key dashboards that keep senior stakeholders and management updated on current performance and provide recommendations where appropriate Knowledge & Experience: Experience of working in business wide projects Significant experience in a senior technical position Significant experience using managed services Significant experience working with project design and implementation as a technical expert Significant previous experience working in a L3 service model Technical & People Skills: Desktop Windows 7/10 Office 2016/O365 2008/2012/2016 Server Active Directory O365 Exchange environments TCP/IP protocol and Windows infrastructure services (DHCP, WINS, DNS etc...... click apply for full job details

Trainee Field Service Engineer We are currently looking for a highly personable and passionate Trainee Field Service Engineer to join an industry-leading clinical technology provider. This is a field-based role where you will be responsible for supporting several client sites in and around Belfast, acting as the customer-facing contact for a local 'cluster' of clients using the business' technology products. In the role, the Trainee Field Service Engineer will be responsible for checking on faulty products to minimise disruptions to customers and maximise uptime, as well as carrying out Health and Safety checks on equipment to ensure it is fit for purpose, working closely with the company's engineers to resolve faults that can't be easily fixed onsite. The Trainee Field Service Engineer will be the face of the company, with daily face-to-face and telephone contact with both customers and product consumers, so the role is a great opportunity for someone who enjoys building relationships and rapport and enjoys solving issues and problems to help others. We are looking for a Trainee Field Service Engineer with: Good customer service skills and ability to build rapport. Full driving licence and own vehicle essential . Previous experience in a field role or desire to work in such a position. Field Service Engineer Location: Belfast Salary: £15,000 + benefits Understanding Recruitment is working as an agency on behalf of this vacancy...... click apply for full job details

IT Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Team Lead Clayton-le-Moors, Accrington Circa £33,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based i Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio, we are constantly evolving & transforming, and we now have a new opportunity for an IT Service Desk Team Lead to join our busy, growing IT Team based in Clayton-Le-Moors, Accrington. The new IT Service Desk Team Lead will manage and monitor the provision of effective first line technical support, troubleshooting and responding to IT related issues to provide timely resolutions to requests. Key accountabilities Ensuring the effective provision of first point of contact and effective 1st line IT business system support and troubleshooting across Studio Managing and developing the performance and potential of the Service Desk team Implementing system access and standard request fulfilment Adhering to all compliance, governance, quality and security standards Managing the day to day relationship with the OOH service desk support partner Proactively identifying, recommending, and improving ways of working in the delivery of service desk support Who are we looking for? Experience of working within the retail, financial services sector Experience of working and delivering in a regulated environment Good working knowledge of financial standards and guidelines - e.g. FCA, TCF Ability to deliver when faced with changing priorities and demands Excellent communication and engagement skills Is delivery and customer focussed Is analytical, pragmatic and systematic in approach Ability to manage conflict and knows when to escalate Attention to detail Is self-motivated and able to work as part of a wider team IT literate Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details

IT Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Transition Manager Clayton-le-Moors, Accrington To £45,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based i Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio we're in the 2 nd year of a 4-year journey and as a part of this we are transforming our entire end to end IT systems. As part of the development and expansion of our IT department, we now have a new opportunity for a n IT Service Transition Manager, based at our fantastic, newly re-furbished offi ces in Clayton-le-Moors , Accrington . As IT Service Transition Manager you will manage the transition of services and products from a project into IT via a service model approach using a standard toolset and process developed. You will work closely with enterprise and IT delivery solutions architects to ensure all non-functional requirements are built into future design and meet business needs. Key accountabilities Act as the gatekeeper for services entering operational support to ensure service transition processes have been followed and operational teams have the capacity and capability to support Reviewing transition plans, ensuring they are comprehensive, viable, clear and deliver a joined-up approach to service transfer Defining, maintain and continually improve acceptance criteria for transition deliverables in line with departmental acceptance into service processes Ensuring appropriate acceptance criteria are in place for all services exit and transition deliverables and that these are effectively communicated Managing transition plan dependencies across suppliers to ensure appropriate SLAs are in place and warranty and utility of service is met Who are we looking for? ITIL Foundation & Very strong ITIL Service Transition & Operations process knowledge and experience Change and release management (Major Incident Management - Desirable) Experience of Managing transition in a complex IT environment Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support Experience of working within the retail, financial services sector Experience of working and delivering in a regulated environment Good working knowledge of financial standards and guidelines - e.g. FCA, TCF Excellent communication and engagement skills Is delivery and customer focussed Attention to detail Ability to deliver in a fast-paced and regulated environment Is self-motivated and able to work as part of a wider team Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details

SAP EWM Lead (IT Business Relationship Consultant) Haddenham, UK Do you have extensive experience designing system solutions to match and satisfy business requirements, have you experience in technical coaching and developing peers all within the supply chain / logistic area? If so we would like to hear from you MAIN RESPONSIBILITIES · Identification and aligning solutions to business needs, IT strategy and IT architecture standards, and drive process improvement by collaborating internally within IT and with business partners. · Participate with senior business partners in defining the global strategy and transforming strategic plans into high level IT initiatives. · Serve as the primary point of contact, between the Business and IT, specific to the Deliver area, communicating all relevant IT information updates. · Developing and implementing realistic systems plans and solutions that support the established strategies and ensuring that the potential business value from those capabilities and assets are captured, optimized, and recognized driving to a high return on investment - Coaching the business leaders to articulate their needs and requirements · Drive continuous improvement in all areas and people around them, leading by example. · Focus on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. · Develop solution roadmaps to enable business and IT strategies within the domain · Proactively identify additional capabilities available in currently deployed technologies to enhance McCormick's leverage of these solutions and assets. Gain alignment, support and implement · Serve as functional leader, team member on multiple applications, technology projects and strategic planning initiatives · Participate in project design reviews of larger projects · Actively seek continuous improvement opportunities, appropriately challenge existing processes and solutions, and offer compelling plans and solutions · Drive innovation and creative solutions to business challenges and opportunities · Support SAP HANA implementation process CANDIDATE PROFILE · Degree in Computer Science /Information Technology or related discipline · Previous experience (few years) with SAP EWM or WM as individual contributor role is required · Expertise in full life-cycle implementations required, preferably on a global scale · Certification in SAP ECC or S4 preferably EWM or WM with advanced configuration expertise in a supply chain module required · Strong verbal and written communication skills with IT, business stakeholders and 3rd party partners. Ability and comfortable communicating to global senior executives. · Exemplary technical and functional leadership, ability to influence discussion to lead to an optimal outcome leading cross functional groups at all levels · Demonstrated excellent organizational and planning skills required. · Able to travel internationally, up to 50% for limited periods of time as required by projects (after Covid) COMPANY At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With 11,000 employees around the world and more than $5 Billion in annual sales., the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 50 locations in 27 countries and 135 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including KAMIS and Galeo. At McCormick, we have over a 100-year legacy based on our "Power of People" principle.This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values...... click apply for full job details

Job Title: Team Leader / Senior Support Worker Location : Burton-On-Trent Hours of Work: 40 hours per week plus sleep in duties Salary : £9.50 to £10.50 /hour + Sleep in bonus *Applicant must be at least 21 years old to apply* Social Care & Education are recruiting for an experienced Team Leader/Senior Support Worker to join our clients residential Children and Young Peoples setting in Burton-On-Trent. As a Team Leader/ Senior Support Worker, your main duties will be to: · Provide high quality care services that support the needs of children and young people · Be an advocate for their well-being · Provide strong, motivational leadership to the team. · Be responsible for safeguarding and promoting individual rights · Provide good quality care, which is free from oppression and where differences are respected and valued. To be a Team Leader/ Senior Support Worker, we require you to have: · Level 3 Diploma in Residential Childcare (or equivalent) · 2+ years' experience as a Residential Childcare Care Worker · Driving license (manual) As a Team Leader/ Senior Support Worker, it is desirable that: · You can demonstrate reasoning, numeracy, literacy and technology skills to required standards · You have sound knowledge of children's homes policies and procedures · You have working knowledge of the Care Standards 2000, Children's Homes Regulations 2015 In return, you will receive benefits such as: · Competitive salary · Progression opportunities · Casual dress Interested? Apply today for a n immediate start...... click apply for full job details

MASS is a technology company with a 35-year heritage in defence, government and industrial markets in the UK and around the world. Our Digital Services Group provides a market-leading range of digital forensics, cyber and data services to our customers and we are currently looking to fill an exciting leadership role within the group's Metropolitan Police Services Operations business unit. Reporting to the Group Head of Digital Services, the role will be based full-time in South London on customer premises, managing our on-site team of MASS people operating as an integrated part of the customer's organisation. A key element will involve the management of a comprehensive supply chain of sub-contractors made up of the UK's leading Digital Forensics service providers. Your aim will be to maintain a commercial business operation whilst ensuring overall customer satisfaction, managing your team resources and working closely with the customer and the supply chain as required. Key responsibilities will include: Acting as the figurehead for your business unit, internally and externally Ensuring the managed service runs effectively and efficiently, in accordance with SLA's Maintain the PNL for your business unit, ensuring that revenue and profit targets are achieved Maintain a supply-chain of specialist DF suppliers, and onboard new ones where necessary Identify opportunities to evolve and grow the business Overall leadership and line management of the MASS onsite Operations team About you You are a 'starter-finisher' with leadership experience and reputation within Law Enforcement, Digital Forensics or related sectors. You are highly motivated, flexible, positive and with excellent interpersonal skills You are able to work under pressure to tight timescales, with good commercial judgement and decision making. You are a good communicator, with excellent customer facing skills. You keep your management fully informed, maintaining a top-down style along with attention to detail. You have a proven track record in stakeholder management at mid-senior levels and above. You are hands-on when needed and accept ongoing responsibility in your stride. You have excellent commercial skills and take ownership of your financial accountabilities. Essential skills & experience Minimum 2 years' experience in digital forensics Experience of the investigative process, with understanding of relationships between people, processes and technology within the Law Enforcement environment Knowledge of ISO 17025, and other relevant standards and codes of practice in relation to digital forensics Knowledge the forensics workflow associated with digital devices and mobile cell site analysis Supply chain management experience Proven track record in problem solving and conflict resolution Experience of working integrated within a customer environment Experience of managed services and delivering performance targets Proven project management experience Commercially aware with strong business acumen Fully IT literate, with excellent Excel skills Desirable skills & experience Experience with Home Office, MoJ, NCA, or CPS APMP or Prince 2 Essential Qualifications Degree qualified in a relevant discipline Other things you should know You will already hold, or be prepared to undergo, UK and MPS NPPV3 security clearance. Successful appointment for this role will be conditional on achieving this clearance. The role will be based in South London with occasional travel to St Neots and other locations across the UK...... click apply for full job details

ICT Customer Service Co-ordinator Hindlip Permanent Contract Full Time The closing date for this post is 12 noon on Wednesday 5 th August 2020. Those currently eligible on the redeployment register will be given prior consideration. Interview dates are TBC **Please note face to face interviews are subject to COVID19 Health & Safety guidance and safety measures will be in place** The main purpose of the role is to provide professional end-user and service focused ICT task management across ICT's Customer Service Team and Technical Support teams. Support the management and resolution of all incidents, by ensuring the prioritisation and timely completion of incidents, problems and service requests, supporting the continuous improvement of IT services to reduce further incidents. Main Responsibilities: To ensure that incidents, problems and user requests for service are properly logged, assigned, prioritised according to impact, responded to, and completed in a timely manner and according to agreed standards and procedures. To supervise service requests daily and ensure the team maintain a high degree of customer service and adhere to agreed service management principles and that the log entries provides sufficient knowledge for the resolution of subsequent requests, incidents and problems. To monitor progression of incidents and requests for service within the ICT Service Teams to ensure Service Level Agreement targets are met, escalating as appropriate to team leaders and managers. To produce a comprehensive set of time planned performance management information for ICT Service Delivery, as required by the relevant ICT Customer Service Team Leader. To monitor calls and emails received by the relevant teams ensuring that service is maintained and appropriate resources are available, escalating to Team Leader where resource constraints are identified. To highlight identified service improvement potential and propose changes to team processes in respect of continuous improvement. To be familiar with, and support the aims and objectives of the team, department, contributing to the overall vision of the directorate and organisation. To help maintain the Service Delivery knowledge base and produce documented procedures and user instructions both technical and non-technical. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. To lead a team, managing their welfare and development and ensuring high levels of motivation. To monitor and manage the performance of the team, identify and address issues and improve team/individual performance, ensuring adherence to professional standards. To assess individual capabilities and development needs and agree appropriate development plans to enable high performance and potential progression. To co-ordinate the work of the team, directing activities, monitoring progress and managing competing demands and priorities to ensure the best use of available resources. To supervise and monitor the handling of information and record keeping, ensuring alignment with legislation, policies and guidance. To monitor and report on team expenditure to ensure the efficient use of available budgets and maximise value for money. To evaluate the effectiveness of existing processes and practices within own area of work in order to identify and implement opportunities for change and innovation and enable continuous improvement. Experience/Skills: ICT (Level 4) professional qualification, or equivalent, in a related ICT discipline. ITIL Foundation Certificate in IT Service Management. Knowledge of relevant IT technologies and applications their use and application. Proven knowledge, acquired through hands-on-experience, in a customer service support environment for deskside systems. Excellent understanding of an ICT Service Delivery environment and its priorities. Proven skills and experience in ICT support. Previous experience of working in an ITIL based ICT Service Management environment. Good understanding of an ICT Service Delivery environment. Experience of working in a customer facing role, demonstrating an ability to empathise with the customer and understand their needs. A positive "can do" attitude and flexibility in taking on a broad range of IT responsibilities and tasks at short notice. A commitment towards delivery of quality customer service to internal and external customers. Ability to remain calm and controlled and maintain high performance within a mission critical service delivery environment. Excellent written and verbal communication skills. Ability to work within a multi-discipline team responsible for supporting key technologies. Requires a high level of accuracy and attention to detail. Demonstrable flexible approach to work, high level of self-motivation. Ability to quickly absorb and understand the technical aspects of any new ICT technologies. To read more about the added benefits and rewards of working for West Mercia Police, please go to our website We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of West Mercia Police recruitment process to successfully complete vetting and credit checks...... click apply for full job details

FRENCH SELECTION UK SQL Software Support Team Leader Helpdesk, Support, Software, SQL, SAAS, IT Technology, IT Software, 2nd line support, 3rd line support, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Software Implementation Support, IT project, System Implementation, Software Support, IT Support Team Manager Salary: £40,000 - £48,000 p.a. + Excellent Benefits Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355HD *** Excellent opportunity within a fast growing International IT Software Provider *** *** Job is available with immediate START after the interview procedure *** VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355HD Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions (SAAS) on the European Market. Main Duties: - To deal with Customer queries on a daily basis and lead a small Help Desk Support Team (4 Engineers) The Role: - To be responsible for the IT Support team management and their excellent level of customer service - To provide smooth and efficient customer support on a daily basis for existing clients - To give feedback to the internal teams (Sales, Software Engineers, Trainers) - To contribute to improving customer support by actively responding to queries and handling complaints - KPI & SLA management, to report performance weekly and monthly to the management - To develop the team's knowledge and share experiences - To train new team members and responsible for mentoring The Candidate: - Fluent in English - Previous Team Leader experiences is a MUST - Experiences in SAAS, ERP or financial software packages support - Background in SAAS is ESSENTIAL (working for Software provider company) - IT Software support background for end users is ESSENTIAL for the role - SQL/Windows Operating Systems/Microsoft applications experience is NECESSARY - French / German / Dutch or Swedish language skills would be a BONUS - Excellent communication and problem solving skills - Able to encourage collaborative working and demonstrate teamwork at the highest level - Currently living at commutable distance by car from Maidenhead Salary: £40,000 - £48,000 p.a. + Excellent Benefits French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom...... click apply for full job details

IT Platform Support Team Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Platform Team Lead Clayton-le-Moors, Accrington To £60,000 + benefits Play a part in changing the Retail Limited!! About us Studio Retail Limited is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic studio.co.uk and ace.co.uk websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio Retail Ltd, we are constantly evolving to meet our customers' needs and we now have an opportunity for an IT Platform Team Lead, based in Clayton-le-Moors, Accrington. As IT Platform Team lead you will be responsible for managing and develop capability within the Platform Support Team to deliver against agreed service levels, adhere to service and operational transition processes whilst ensuring IT platforms remain patched, compliant, resilient, and capacity planned. Key accountabilities Ensuring effective service and operational transition into business as usual on behalf of the Platform Support Team. Effectively manage the 24/7 Platform Support Team aligned to agreed service levels for all business platforms. Adhering to and improving operational processes to reduce effort and maximise automation and efficiencies. Leading and driving the development of the team, where the performance and potential of people is maximised. Ensure departmental resourcing is effectively managed and costs are in line with budget. Who are we looking for? Previous experience of IT Platform Management covering multiple technical disciplines (Windows / UNIX / Linux etc) Appropriate professional qualifications and experience. Experience of Service and Operational Transition principles. Ability to deliver in a fast-paced and dynamic environment. Experience in effectively managing a range of tasks and priorities, simultaneously. Ability to forward plan and effectively forecast required resource. Ability to build string relationships with stakeholders. Ability to build and lead a high performing team. Experience of setting objectives and performance management. Strong data analysis and management skills. Excellent critical thinking and troubleshooting skills. Confident and resilient. Excellent communication, interpersonal skills, and presence. Proven ability to drive improvement initiatives. Why Studio Retail Limited? Studio Retail Limited is a growing business with a developing IT team focused on the overall successful operation of the IT function. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package and would love to hear from you if you think we could be the right company for you to grow your career...... click apply for full job details

We're looking for a candidate to fill this position in an exciting company. Maintaining a strong understanding of the company's business, capabilities, products and processes Working with the service areas of the business to constantly refine their services and refine their ways of working to ensure they create value, are commercially alert and stay relevant to clients Holding a thorough knowledge of each client and ensuring that knowledge is taught and understood by each respective client team Creating transparency of client information through the ownership and continuous development of Client Development Plans and Clients Status Reports. These will provide updates on; financials, work-in-progress, opportunities, threats and issues for each client. These will ensure client work is performing based on individual and overall success metrics identified Assuming direct strategic involvement on clients as appropriate and acting as a point of escalation for the client team Ensuring that financial reports, such as the Invoice Tracker are maintained with accurate and up-to-date information, whilst supporting the Senior Leadership Team in steering the annual forecasting process Managing PDPs for specific members of the client team, providing effective mentoring and coaching, shaping training requirements for each individual as appropriate Controlling client team resource effectively and profitably, ensuring individual client teams are suitably resourced and performing well Continually and consistently demonstrating their core values: Courage Over Comfort, Creative Spirit and More Than Me You will need to have experience working with global clients and stakeholder management at both international and local levels. Premium brand experience, complex digital transformation and a proven track-record of successful growth with multi-million-pound accounts are also key. Being digitally fluent should be a given, as is being a pro-active problem-solver that can collaborate with large teams at pace. Client-side experience and perspective would be an added bonus.

Job Title: Team Leader / Senior Support Worker Location : Luton, LU2 Hours of Work: 40 hours per week plus sleep in duties Salary : £9.50 to £10.50 /hour + Sleep in bonus *Applicant must be at least 21 years old to apply* Social Care & Education are recruiting for an experienced Team Leader/Senior Support Worker to join our clients residential Children and Young Peoples setting in Luton, LU2. As a Team Leader/ Senior Support Worker, your main duties will be to: · Provide high quality care services that support the needs of children and young people · Be an advocate for their well-being · Provide strong, motivational leadership to the team. · Be responsible for safeguarding and promoting individual rights · Provide good quality care, which is free from oppression and where differences are respected and valued. To be a Team Leader/ Senior Support Worker, we require you to have: · Level 3 Diploma in Residential Childcare (or equivalent) · 2+ years' experience as a Residential Childcare Care Worker · Driving license (manual) As a Team Leader/ Senior Support Worker, it is desirable that: · You can demonstrate reasoning, numeracy, literacy and technology skills to required standards · You have sound knowledge of children's homes policies and procedures · You have working knowledge of the Care Standards 2000, Children's Homes Regulations 2015 In return, you will receive benefits such as: · Competitive salary · Progression opportunities · Casual dress Interested? Apply today for a n immediate start...... click apply for full job details

We're looking for a candidate to fill this position in an exciting company. Setup a new global team of Commercial Account Managers to manage the Renewal base in a scalable way Lead from the front to deliver a world class customer support experience globally and be an integral member of the management team of global sales In collaboration with the sales team and direct reports, define, implement and oversee customer support best practices to optimize the customer experience, strive for globally balanced support coverage and caseloads and enable staff to develop the technical skills needed to effectively address customer issues Develop and deploy strategies, action plans and playbooks to improve the customer experience and increase customer adoption and retention Setup a lead generation machine by segment for the sales team specific to enable account growth and drive new business growth through greater advocacy and reference-ability Drive operational improvements which streamline processes, leverage automation and enable scale Define meaningful and actionable operational metrics for the function and team and build tracking mechanism, tools and governance Champion a culture of continuous improvement and growth: develop common culture and practices for existing team, identify competencies and build career paths, leverage training and development programs for the department and across the customer success organization; stay abreast of best practices in the support industry to identify opportunities for continuous improvement; provide 1:1 coaching of direct reports Build strong internal partnerships with cross-functional teams inside and beyond Commercial Accounts and Customer Success Inspire a culture of trust, customer success and innovation Define and optimize the customer lifecycle 12+ years of customer support experience including at least 3 years of experience leading a globally distributed team Demonstrated success in developing and implementing successful, global customer support/success and renewals teams and processes. A history of building and leading best-in-class teams by creating loyalty, trust, and commitment to organizational goals. Excellent communication skills: able to translate complex issues in an understandable, organized way to customers, upper management, other stakeholders; strong written and verbal communicator; ensures needed follow-up Strong collaboration and relationship building skills: effectively collaborates within own team, cross-functionally and across management levels, and externally with customers and partners; consistently follows-through on commitments and holds others accountable for theirs; able to manage, influence and achieve alignment across a range of different interests and establish common alignment and direction. Hands-on technical support experience and troubleshooting skills with a lead by example management style, and proven experience working productivity improvement tools Strong planning, process, and analytical skills; a driver around the use of data to make decisions. An inspiring transformational leader and change agent capable of setting bold strategic vision/direction and then enabling and implementing change in a collaborative company culture. Ability to influence through persuasion, negotiation, and consensus building

We're looking for a candidate to fill this position in an exciting company. Serve as the primary point of contact post implementation. Work with customers to identify and close expansion opportunities within our customer base Develop a trusted advisor relationship with customers and exec sponsors to ensure they are using the solution to achieve full business value Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewals Act as the voice of the customer and collect feedback to drive continuous improvement in the product and our processes 5 + years of B2B SaaS experience in a fast-growth (ideally VC-backed) organisation in a customer-focused role Experience of working with customers of all sizes (from 100 to 100,000 users) to drive and execute expansion opportunities through upsell and cross-sell Experience of building and managing a team of high-performing quota-carrying individuals with an emphasis on making the customer successful High EQ and exceptional interpersonal skills A passion for leading teams with a focus on empowerment, positive-mindsets and collaboration Appetite and aptitude to develop a deep understanding of our technology and the cybersecurity industry in general