59 Call Centre / CustomerService jobs

Online Trading and Merchandising Manager Great opportunity to join a high growth pure play retailer The main responsibilities as the UX Manager will include; Delivering a first class onsite customer experience and journey Be the champion of what the customer sees Drive sales performance across all categories Optimise the site to increase conversion Weekly reporting to explain performance, identify issues and trends Use product page performance reports to identify where revenue and margin can be increased by improving product page content Working cross functionally to deliver commercial success Manging the online merchandising team Online Trading and Merchandising Manager Key requirement for the role; Previous experience of Ecommerce trading within FMCG, Food, Grocery, Health & Beauty Highly numerate with the ability to analyse information from various sources Strong use of google analytics to deliver commercial results Extensive experience of Ecommerce operations and Ecommerce platforms Project Management Experience in either a Product / UX/ Merchandising in an Ecommerce environment Experienced in Managing / Coaching / Mentoring to get the best out of people ..... click apply for full job details

Customer Support Manager Reporting to Business Solutions, Pharmaceutical Services Full time permanent position Competitive salary plus bonus and excellent benefits Our client is a multi-cultural, healthcare, global company and seeking an experienced Customer Support Manager creating positive customer experiences with the department's technological solutions (CRM, NAYA and Veeva PromoMats plus others according to business needs) by engagement, problem solving and supporting the end user in optimising use of the systems to enable effectiveness and efficiency in their business area. Identifying training needs and design, coordinate and deliver training to improve end user skill set in collaboration with colleagues. Forming user groups to understand the internal customer needs and recommending solutions that support technology enhancements, the strategic direction of the department and that provide benefits and greater customer satisfaction for the end user. Main duties/responsibilities * Accountable for an allocated number of countries within the EMEA, region. Eg: Located in the UK but accountable for UK, Australia and others EMEA regions e.g. Austria: Czech Republic and Slovakia * Design and implementation of a customer focus plan to enhance, embed and improve use of core systems * Provide internal customer insights at departmental team meetings to help colleagues take a customer centric approach * Recommend customer solutions * Build sustainable relationships of trust with internal customers through open and interactive communication * Using the appropriate channels and tools to connect with internal customers to meet their needs * Fulfilling customer needs to ensure customer satisfaction * Accessing the systems inbox daily and providing the internal customers with satisfactory answers in local language * Analysing the inbox to identify common threads and design a solution to help and support the customer * Preparing correspondence to respond to customer phone or email enquiries * Clarifying the customer problem and forming the best solution to resolve * Trouble shooting and escalating queries if not resolved within a reasonable time period * Coordination of system processes: EG: Monthly Disclosure Transaction Report: Evaluating CRM customer change requests and working with appropriate department stakeholders to schedule improvements * Reviewing customer reporting information: CRM activity reports: Electronic Approval Solution information and Disclosure Transaction reporting information to identify knowledge gaps * Running survey monkeys and Training Needs Analysis to enable greater customer efficiency and effectiveness in use of systems * Working directly with sales force in defined countries to address their challenges with CRM * Working directly with Team Assistants: Medical Directors: BUD's: Marketing Directors and Brand Managers to improve their use of the Electronic Approvals Solution * Working closely with Team Assistants and Medical Directors to improve their use of NAYA * Maintain a high level of functional and technical understanding of departmental customer technology solutions Experience Required: * Working knowledge of pharmaceutical industry and managing and coordinating departmental systems * Experience in training delivery, especially systems and process training * Intermediate/advanced level of knowledge in Microsoft packages including Word, Excel and PowerPoint * Previous experience working in a GxP or other regulated environment (e.g. Finance), although not essential, * Managing projects with clear customer outcomes * Excellent working knowledge of technical systems essential * Experience of customer training of systems such as Electronic Approvals: Transparency and CRM solutions highly desirable * Experience of writing and reviewing Controlled Documents, such as Policies, Standard Operating Procedures, Working Practices is desirable * Proven track record If you are interested and have the right skills then please apply to this role. Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website...... click apply for full job details

The Curious Guys Limited in Ashby-de-la-Zouch, LE65 1RT £25,000.00 Basic salary - OTE of £75,000.00 We are a national wealth management and tax planning company. We are seeking someone to join the company as a Client Relationship Manager with the remit of introducing HNW/UHNW Personal individuals and Corporate clients to the ethical and tax-efficient products market. We are looking for a motivated, dynamic and successful sales professional who has access to, or experience of generating HNW/UHNW and Corporate Clients. The candidate may already be working with HNW clients. All applicants must have: 3-5+ years' sales experience, demonstrating the ability to constantly achieve monthly sales targets. Outstanding verbal & written communication skills. The successful candidate will be smart and presentable. Ability to learn quickly and use initiative as required for changing circumstances. Ability to understand technical financial products. Charisma and the ability to build a strong rapport. Package: Basic salary £25,000.00 Attractive commission structure. 37.5 core hours. Offices at the centre of England, making it an ideal place to serve a national client bank. Attractive bonus package. Mileage allowance. Expensed laptop and mobile. Extensive product-specific training...... click apply for full job details

Quality Personnel Ltd are currently looking for Technical Advisor / Customer Service Agent. This role will involve - · Good communication skills · Able to manage own time · Able to enter data correctly and accurately · Recognises the benefits of working as part of a team · Able to work on own initiative · Well practised customer service skills, preferably obtained in a call centre environment · Able to enter data correctly and accurately · Recognises the benefits of working as part of a team · Able to work on own initiative · Numerate and literate. · Able to demonstrate good listening and positive communication skills · Able to work in a busy environment · Good attitude towards work to include recognising the importance of good attendance and timekeeping · Single call resolution · To retrieve all relevant information in order to resolve a customer's issue quickly and affectively · Excellent attendance and punctuality · Able to fault find to prevent an engineer having to attend site Stakeholder feedback (including the customer survey) Your Shifts 37 hours per week You will work 1 weekend in 3 (Sat 8am till 4pm) (Sun 8am till 12 noon) you would be allocated a day and a half off on either side of your working weekend You will be allocated 28 days per year plus 8 Bank Holidays making a total of 33 days for the full year. This is a temporary ongoing position with a view to going permanent for the right candidates...... click apply for full job details

Customer Service & Business Administrator - £30-35k + bonus A growing global eCommerce company that retails in stylish, high quality furniture and furnishings. Our mission is to provide everyone with great design in a premium quality at the lowest possible price. In order for this to happen we operate a streamlined and automated business where all business processes are managed by a system of recurring checklists. We are looking for a person to manage both our Customer Service and our most critical business processes - the engine of the business! The Role This is a varied position that will see you managing customer service (email only) while also executing most of our recurring checklists, from marketing processes to supply chain and finance processes. The role is varied but these are the key responsibilities: Customer Support (reply to around 80 emails per day - takes approximately 4 hours per day) Execute checklists in a timely manner with 100% accuracy. The checklists vary from easy to complicated and require you to use a number of different software programs and online tools. Below is an example of checklists to perform on a recurring basis: Refund checklist Return checklist Damage product checklist Product review checklist Financial reconciliation checklist Check invoice and payment checklist Container booking checklist Container receipt checklist Stock reconciliation checklist Update promo checklist Weekly and monthly scorecard checklist Develop a deep understanding of the business and suggest improvements to become even more automated and streamlined Escalate business problems to the management team The Person Prior customer service experience by email is a must The ability to work effectively both independently and within a small team (we are currently a small team of 2 people) Fluent English speaker with excellent grammar and vocabulary Ability to perform time sensitive tasks while maintaining 100% accuracy A highly organised person with a great attention to detail Excellent computer skills and experience using software programs and online tools (such as bookkeeping systems, ERP systems etc) Confidence to speak up and ask questions Ability to understand and follow pre-established policies and procedures Additionally, the following is not essential but would move you further up our shortlist: Fluent in Chinese (Mandarin) - written and spoken to communicate with our suppliers Strong math and number skills Strong Excel skills More about the company Our raison d'être is to bring beautiful and achingly stylish furniture and furnishings within reach of everyone. Highly profitable, we have invested heavily in our systems and infrastructure, and now have the foundations in place to become a global brand and the preferred online furniture retailer in the world. The next critical piece of the jigsaw is to bring in the key people who will work with us to make this happen. We are highly experienced in ecommerce, brimming with ideas and enthusiasm, and incredibly excited about what the future will bring. If this sounds like your kind of journey, and you would like to join our energetic, innovative and creative international team, then we would love to meet you. What's on offer Base salary: £30-35k Bonus based on realistic yet challenging performance targets MacBook computer New offices centrally located in London (High Street Kensington) Sorry if this sounds unfriendly, but we don't really want to hear from agencies or people requiring visa sponsorship...... click apply for full job details

Senior Care Assistant/Nurse Support Lead - Spennelswood , Kidderminster, DY10 4EX Our clients are looking for a Nurse support Lead to join their fantastic team in Kidderminster. As a senior carer you will be enthusiastic and caring, dedicated and passionate. Our clients nursing home is set in the quiet parkland of Spennells Wood, only 5 minutes' drive from Kidderminster town, in the Wyre Forest district of Worcestershire county. It is surrounded by formal gardens, patio areas, and resident tended raised garden beds for wheelchair clients. Pay per hour: £10.50 per hour, with enhanced pay on weekends and bank holidays. Hours: Night shifts between 8pm to 8am, 22 to 33 hours. Permanent contract What you will need: An NVQ Level 3 and relevant experience in care and dementia needs is essential, including a good understanding of care planning processes and a proven ability to write concise care plans. You will possess good clinical knowledge and be able to run the shift alongside the nurse on duty. We will also be looking for individuals who are well-organised, with excellent supervisory skills and used to planning, allocating and delegating work appropriately. What is more, you have experience of contributing to, monitoring and implementing changes that improve outcomes for residents. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding...... click apply for full job details

Are you passionate about delivering excellent customer service? Do you have good attention to detail? Are you highly organised and a fabulous team worker? If the above sounds exactly like you, then look no further, we might have exactly what you are looking for! We are looking for an Admin Assistant to join our fantastic Customer Experience team here at CNG. In this role, you will provide exceptional customer service to all CNG customers and will help keep the smooth running daily operations of the team. You'll be responsible for monitoring inboxes, answering queries and ensuring we meet our goal of a 48 hour turn around for all correspondence. You will provide assistance to the wider Customer Experience team by running reports, carrying out post-room duties when required and much more! This is a great opportunity which will provide a great deal of learning across the business, providing a great foundation and springboard for a promising career journey with CNG. For more information about the role and how to apply, please see below! Key Responsibilities: • Provide exceptional service to all CNG customers • Achieve the 48 hrs turn around on customer correspondence where applicable. • The day to day running admin inboxes: Meter Reads/ Info/ Copy Invoices/ DOMs/ DD PP/ voice mails/ Return post /Any Ad hock admin duties. • Welcome Team duties run welcome team reports weekly and administer all admin. • Achieve the goal of 20 outbound calls per day to new customers • Email customers to welcome them to CNG in a professional manner • Cross train in all admin roles (across other business functions) • Ensure you are following processes within Customer Experience, i.e.: Logging Feefo, Hi-5, Writing clear notes on accounts, using CnQ tracker • Manage individual workloads and personal CNG Outlook • Train and support new members into the CX family • Provide assistance to the service desk • Assist / cover the post room when required with their duties • Keep up to date with business news via Pup (intranet) • Have business awareness and understand the impact of your actions on other teams • Monthly 121's with your team leader to talk about your performance and development • Support the future of CNG, learning new products and technology to sell to our customers. Skills Required: • Problem solving • Exceptional customer service • Teamwork • Attention to detail • Good written English • Strong verbal communication • Active listening • Organised • Teamwork • Communication • Perseverance and motivation Person Specification / Capability • Be values led and a shining ambassador for the Customer Experience team. • Be passionate about delivering exceptional customer service • Recognise own knowledge gaps and feel confident to request training to improve own learning • Feel confident to raise small changes to improve your team and customer experience • Be positive and enthusiastic in the team environment • Understand the importance of both quality and quantity • Be encouraging to team members and support all where necessary • Have good commercial awareness Key Deliverables: • Inboxes at 48 hour turnaround • 4.2 Feefo stars and 47+ NPS (2020) • Welcome team - achieve the goal of 20 outbound calls per day • Return past 2 week SLA Interested? If so, please send us your CV and covering letter and tell us what you feel you can bring to the team...... click apply for full job details

The Customer Service Administrator Role - To assist the customer service team with daily administration duties Sitting on reception and directing calls to the relevant department Ordering office stationary and supplies Completing monthly expenses Keeping two meeting rooms tidy and organised Holiday cover for Customer Service Department Sending post and samples Order inputting The Business As the Customer Service Administrator you will be working within a small customer service team to deliver an exceptionally high level of customer service to all existing and new customers. We are looking for a highly driven individual who has experience working within a customer service administrator position or similar. IPL Plastics group (formally One51) trades as part of our European Oneplastic's Brand. Since 2014 it has been the focus of a significant investment and reorganisation. This has delivered very positive results, the business in 600% more profitable than 2014 and set for further growth. The EBITDA is around 15% of revenue which is currently £22 million per annum. Our target is to grow to around a 30 million turnover and we have the strategy and plan deliver this. We are a relatively small team of approximately 100 people who work well together, we need high performing, flexible, lateral thinking individuals to help take this business forward. Whilst IPL plastics proud to be one of the fastest growing plastic's companies in the world, we are proud that 60% of what we produce is from recycled materials showing our commitment to the circular economy. Working hours 8:30am - 5pm Monday to Thursday 8:30am - 4pm Friday Job Types: Full-time, Permanent Salary: £18,000.00-£21,000...... click apply for full job details

Studio Support Assistant A full-time Studio Support Administrator is sought to join the Altrincham studio of Planit-IE. Planit-IE is a B Corp accredited practice, working to harness the power of business as a force for good. Along with over 3,000 businesses, we are collectively setting new corporate standards for social, environmental and ethical performance. Planit-IE exists to create better futures through collective design. We are a creative blend of Landscape Architects, Urban Designers and Visualisers who help deliver inspiring communities. Our dedication to quality, in everything we do, ensures we create extraordinary places. We are looking for a resourceful and committed Studio Support Administrator whose attention to detail, tenacity and thoroughness in administration matches our reputation for client service and quality of design. The role is incredibly varied, so adaptability and flexibility will be required to fulfil the wide spectrum of requirements, which span hands-on practical tasks through to administrative and management support. The role extends across workplace and project Health and Safety, IT, HR, Compliance and Quality Management. As the studio adapts to new ways of working post COVID, some receptionist and studio management duties would also be included as part of the role, but will be reviewed on an ongoing basis. As a Studio Support Administrator, you would be part of a closely knit Support Team, which includes Practice Management, HR, Bid Management, Accounts and Research. ESSENTIAL QUALITIES/ATTRIBUTES : Organised and thorough with a keen eye for detail A systematic, meticulous and pro-active approach to work IT proficient with a detailed knowledge of Microsoft Outlook, Word and Excel Excellent communication skills - both verbal and written Friendly, helpful and calm under pressure ARE YOU: Confident that you can make things better, no matter how small the task at hand, and get pleasure from a job well done? A problem-solver, who is determined to identify and resolve discrepancies? Motivated by finding solutions and more efficient ways of working? Someone who gains satisfaction from planning, implementing and completing tasks? A team player who is willing to put your hand up and help out your colleagues, and equally recognise when you need to ask for help yourself? DO YOU WANT TO WORK FOR A DESIGN PRACTICE THAT : Values its people, is working towards becoming an Employee Owned Trust, and is committed to employee engagement and professional development? As an accredited B Corp, is environmentally and socially conscious, and actively committed to adding social value through our business operations? Has its own unique personality and sense of fun? Interested in joining our talented and hard-working team? Please upload an original cover letter, CV and details of your experience (max file size 5mb) at to apply. No postal copies. No agencies. We welcome applications for any future roles that may arise in Greater Manchester, Liverpool, London and Standish near Stroud. It is our commitment to promote equality of opportunity, and a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Applications from all individuals are encouraged regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Many of our team members work flexibly in different ways, including reduced hours. Please talk to us at the interview stage if flexibility is needed. We may not be able to accommodate your requirements, but you will not be judged for asking, and we will give them careful consideration relative to our business needs...... click apply for full job details

Client Services and Administrative Coordinator Introduction to Commercial Air Filtration and context of the role: Commercial Air Filtration is a UK leader in air filtration and is currently recruiting for a Client Services and Administrative Coordinator to join its dedicated team. Commercial Air Filtration leads the way in tackling one of today's most urgent problems - indoor air pollution. Contamination such as viruses (including the coronavirus SARS-CoV-2), bacteria, mould spores and traffic pollution are effectively filtered out of the air through the service Commercial Air Filtration provides. Therefore, creating healthier and safer indoor environments. The company serves small and large businesses, as well as institutions such as the NHS, TFL. Due to continued success, Commercial Air Filtration is now seeking a Client Services and Administrative Coordinator to help support the business. Key tasks and responsibilities: Acting as the main point of contact, the Client Services and Administrative Coordinator will utilise their skills to help with: customer enquiries; order processing; invoicing; arranging deliveries; organising installation, filter changes and maintenance visits. An example of a project you might work on is managing sales support, delivery and installation of 100 air filtration units to a hospital over three separate instalments. Person specification: To qualify for the role, you should be educated to a degree level and have at least two years' experience working within an office environment in a similar role. Commercial Air Filtration is looking for a professional individual who: is self-motivated with a positive can-do attitude; has excellent attention to detail; has excellent written and spoken communication; has the ability to work flexibly to meet company needs; is fluent in English; has knowledge and skills with IT systems such as backend, logistics and order systems. Note: experience or knowledge of air filtration is NOT necessary. What to expect from Commercial Air Filtration: As a Client Services and Administrative Coordinator you will receive: a competitive salary; a pension; free air quality monitors and air purifiers for your home; an employee discount on all products; regular team outings and relevant training opportunities where needed. Commercial Air Filtration has a fun, collaborative and open team culture. The Client Services and Administrative Coordinator will be encouraged, supported and developed. Please note: If you meet the job specifications above, please send your completed CV and Cover Letter by applying through the Totaljobs website. Due to limited resources we will only contact candidates who have been invited for an interview...... click apply for full job details

Founded in 2010, Obelisk Support is one of only a handful of woman-owned businesses in the legal sector. By connecting lawyers who want to work outside the traditional "nine to five" with businesses and law firms that need flexible legal services, Obelisk Support is changing the world of work in the legal industry. We are proud to serve a client-base featuring some of the world's best known companies and law firms and we are looking for two new Client Relationship Managers to help us expand. The Client Relationship Manager is responsible for the end-to-end management of the client relationship. Working closely with the Talent team, the purpose of the role is to drive our business forward by matching the skills & flexibility of Obelisk consultants to the needs of potential clients by building long term, sustainable relationships that deliver sales through service. This role will play a key part in strengthening relationships with our existing customers as well as helping to build a wider client base. Key Responsibilities Retain existing Obelisk clients and develop new opportunities and relationships that lead to growth Prospect for and develop brand new client accounts, in line with the Obelisk sales plan Ensure systems, communications and processes are in place to grow and maintain the client base Skills & Experience To succeed in this role you will be an experienced sales professional who is motivated as much by delivering excellent customer experience as you are by developing new opportunities. You'll have a passion for people, love getting your teeth into a challenge and enjoy variety. You will also be confident managing sales cycles with multiple decision-makers and influencing at a senior level. The following skills and experience are essential for this role: Degree qualified with 2-3 years of sales or business development experience from a multinational or blue chip background, with a track record of growing existing accounts Experience of managing complex sale cycles and influencing multiple decision-makers Proven ability to plan and drive sales and prospecting activity from concept to close Excellent communication skills -an ability to communicate, present and influence Strong computer and IT literacy skills and experience working with applications such as Google Suite and or Microsoft Office and ideally experience of Hubspot CRM Team player and ability to work in a fast-growing, fast-paced environment Experience in or familiarity with the legal sector would be desirable Please apply with your CV and covering letter highlighting how you meet the requirements of the role. Obelisk is committed to equal opportunities and building a diverse and inclusive community of consultants. We can make reasonable adjustments to our application process to support you, let us know any requirements you have...... click apply for full job details

The Customer Success Manager will be a key member of the team responsible for the day-to-day management of our customer relationships and for ensuring that project deliverables, milestones and issues are fully understood and delivered to meet our client expectations, on time and within budget for early-stage software-as-a-service products. Given the ambiguity often associated with software, the Customer Success Manager will need to be adept at balancing customer needs and requirements against a shifting product roadmap. Joining a small, but highly collaborative team, this position may, at times, also need to 'dig in' and help configure the software through the user interface or through back-end delivery tools to meet the clients' needs. Responsibilities: Understand customer goals and requirements and where ADEC can help meet those goals and objectives. tracking progress and developing action plans to ensure that we meet our customers' needs. Develop, manage, and track project plans, including detailed and accurate estimates, scope documents (SOW), requirements, risk assessments, specifications, schedules, and budgets. Identify resource requirements/needs, resource assignments, coordination of resources and resource dependencies and constraints. Monitor and track key account/project dependencies. Draft/approve invoices, manage project budgets and forecasts ensuring on time, on schedule and on scope delivery. Document and manage schedule and budget implications for requested project changes (change control and scope creep). Develop and maintain strong relationships with clients to ensure customer satisfaction and to manage their expectations regarding functionality and deliverables. Customer commercial profitability for assigned portfolio and to ensure maximum use of supplier connections in customers' software license and maximum acquisition and renewal rate Upselling products and services to provide additional value for assigned customers Negotiate with customers to ensure alignment and mutual agreement on scope, schedule, and budget (when necessary). Identify and document risks and risk mitigation. Communicate project status and risks both internally and externally. Conduct Customer Associates' appraisals and responsible for team members' career growth Education and Experience Bachelor of Arts or Science or equivalent experience. Demonstrable experience as a proven Project or Account Manager for software-as-a-service products. Experience in textiles, apparel, supply chain and/or sustainability a huge plus. Experience working with software products with flexible and at times dynamic product roadmaps. Conversational second language skills a plus. Must have valid driver's license and reliable transportation. The ability to travel nationally is recommended. Skills Excellent project management skills, (best practices, methodologies, project lifecycle, etc.). Team player - strong initiative, independent thinker, driven to succeed, high energy with a commitment to work and follow through. Excellent listening skills and the ability to work through client expectations. Strong interpersonal, presentation, oral and written communication, and time management skills. Excellent problem solving and decision-making skills - Ability to identify, resolve and follow-up on issues. Ability to establish priorities and handle multiple assignments concurrently with minimal direction in a highly dynamic work environment. Must be highly organized and have excellent attention to detail skills. Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) as well as Smartsheet; the ability to analyze information in Excel/Smartsheet is imperative as is the ability to produce presentations, reports and package information up for management. Work Environment The position operates in both field and office environment. This role routinely uses standard office equipment. This position may require some travel to attend meetings as well as fieldwork...... click apply for full job details

Diabetes Support Manager - Diabetes Medical Technologies Level: Mid, reporting directly to the UK National Sales Manager Our product portfolio is developing rapidly and along with our current products we have an exciting pipeline of digital technology that we expect to place us as one of the leading Diabetes Care companies over the next 5 years. The Diabetes Medical Technology landscape is changing rapidly. Diabetes care is likely to change in the long-term because of the impact of the Pandemic. Telemedicine opportunities have been widely adopted and are becoming increasingly essential to this business sector. The role: The Diabetes Support Manager will conduct product training, trials and education to both patients and Healthcare professionals. They will demonstrate seamless competence across all digital platforms and be product and software experts. They will troubleshoot and train, managing patient and customer experiences in order to gain repeat sales and drive patient retention. They will manage trial and demo stock in line with regulatory requirements. The successful applicant will be responsible for the following duties: Repeat business generation Face to face and virtual Pump starts Face to face and virtual App training Pump / App / Software demo and training Patient follow up and retention Education to HCPs Account relations Trial stock and demo stock management . Role requirements Essential: RGN Qualified and hold active registration (or be able to activate without delay) Expert in diabetes and diabetes therapies Willing to travel...... click apply for full job details

DDE - Detail Design Engineering - were founded in 1991 in North West England. DDE are an award winning Building Energy Management Systems integrator and have built an enviable reputation in the design, installation, service and support of BEMS throughout the UK. DDE are looking to recruit a temporary Service Co-ordinator to cover maternity leave at our main office in Sale, Cheshire As a Customer Service Co-ordinator, you will be responsible for: · Liaise with customers, our service engineers and staff to manage to · Manage our service engineers movements. · Plan PPM's and remedial works. · Log call outs, site visits and project works using our cloud based service management software · Maintain the service management software database by logging all defects, updating communication records and saving all relevant correspondence. · Process invoices. · Assist credit control with invoice payments and queries Person Specification: · Strong organisational, people management and planning skills. · Excellent communication, interpersonal skills and professional telephone manner. · Reliable, self-motivated, enthusiastic and able to bring a sense of urgency to situations and demonstrate an active approach · Excellent problem solving and decision making abilities · Ability to remain calm and patient whilst working under pressure. Position and Salary: Temporary position to cover maternity, starting November. Salary equivalent to £20,000pa - £22,000pa Hours 37...... click apply for full job details

Argos Fire Protection Ltd have been going for over 50 years and with the aim of another 50 more, we are looking to further strengthen our successful team. We are currently looking to add a Service Assistant to our Service Department based at our Exeter office. This is a fast paced role and will be ideal for someone looking for the challenge of developing and growing with us as we move forward into an exciting period of progression. The Applicant: · Previous experience within an office/customer service based environment is essential. · Must be proactive, well organised and be able to multi-task. · Good IT skills including all Microsoft Programmes. · The ability to work on their own accord and also part of a team. · Experience in dealing with customers via telephone calls, emails etc. · Excellent communication skills, both verbal and written...... click apply for full job details

Full Time - 37.5hrs Monday - Friday Hours: 09:00-17:00 We are seeking talented individuals, with the passion to succeed, to join our head office based in Telford. Can you, through innovation and drive, make great things happen? Do you want to join a team of outstanding individuals to revolutionise the customer experience? Key Responsibilities: · Delivering an exceptional customer experience through multi-channel contacts- including inbound calls and customer emails · Drive customer loyalty through cross-selling the great value products and services that we offer · Undertake administrative duties · Support the growth of the business by working on projects to support the company's bold expansion plans Skills and Experience: · An effective communicator · Can demonstrate empathy and understanding · Ability to influence · Problem solving · An eye for detail and accuracy · Passionate about delivering an awesome customer experience · Adaptable and can work in a fast-paced environment · Innovative and can support projects to achieve the company goals and..... click apply for full job details

Telephone and Digital Advisor Office/Home Based from one of our nine offices (subject to latest COVID guidance) or flexible working considered Are you a compassionate customer service professional with the ability to get to the root of an issue and empower the people you speak to? Want to take on a highly rewarding role providing support to individuals across the county? If so, we want to hear from you. About Us Citizens Advice Torridge, North, Mid & West Devon is a Devon-based advisory service that helps members of the public to understand, face, and deal with problems they may be experiencing. Every year, thousands of people come to us for advice and help with all manner of problems, from managing debt and household bills, to welfare and benefits. We serve a population of over 300,000 people with around 30 staff and over 150 volunteers. We're currently looking for a Telephone and Digital Advisor to join our team and support people across our region with excellent advice, compassion and expertise. Your Rewards - Salary of £21,000 per annum - Home working options - Employer's pension contribution - Generous annual leave - Ongoing training and support This is a brilliant opportunity to undertake excellent training, enhance your experience levels and become an integral part of an inventive, collaborative team. At Citizens Advice, we're here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the challenge, we won't turn people away. You'll have the chance to make a real difference to individual's lives by providing them with a friendly face and the support they need to overcome difficulties they may be facing. Your Role As a Telephone and Digital Advisor, you will support a wide range of clients with an array of issues, providing information, signposting and, once fully trained, a comprehensive advisory service. Primarily involved in advice giving, you will also undertake research into issues, maintain your professional skills through training and individual learning and complete a range of admin tasks. Specifically, your role will involve: - Interviewing clients using sensitive listening and questioning skills - Supporting people to make the best use of the digital channels available - Utilising resources to communicate relevant information to clients - Researching and exploring options and implications so that clients can make informed decisions - Signposting clients to other internal resources or other specialist agencies as appropriate - Maintaining detailed case records About You To be considered for this role, you will need: - Customer service experience - particularly on telephone, email and/or webchat - The ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them - The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively - The ability to use telephony and IT systems to deliver services across multiple channels including email, webchat and telephone Knowledge of the benefits systems including Universal Credit would be beneficial to your application. The ability to carry out accurate benefit check calculations would also be an advantage, as would basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate. Other organisations may call this role Customer Service Executive, Customer Service Rep, Contact Centre Agent, Contact Centre Representative, Customer Care Rep, or Customer Support Representative. Webrecruit and Citizens Advice Torridge, North, Mid & West Devon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. So, if you are ready for your next challenge as a Telephone and Digital Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details

Famous for curtains and duvets? Yes, that's us! Renowned for using the latest tech?ALSOus! Working in the retail industry isn't just about product. A part of what makes Dunelm special too, is our incredible tech teams who work behind the scenes to ensure we continue to be the "Best Homeware Retailer" in the UK. We are on the look out for an exceptional Technical Service Lead, managing and working with our second line support team to ensure a stable, reliable and robust IT service support for Dunelm. What You'll Do Accountable for managing and working with the second line team to ensure incidents and service requests are resolved within agreed SLAs and driving performance. Responsible for monitoring live services, end user support and ensuring business IT service continuity. Work with the Service Support and Operations Manager to continually delivery service improvements in order to streamline processes and minimise cost. Work with the Service Support and Operations Manager to minimise planned and unplanned downtime of business critical services. Provide technical support, guidance to direct reports within the operations team. Ensure incidents are escalated appropriately using agreed guidelines from the Major Incident Management process. Ensure system knowledge and processes are kept up-to-date and communicated to the team. Maintain documentation for technical resolutions and provision of reviews regularly. A flexible approach to working hours and be pat of the rota to ensure the needs of the business is met and be available for on-call Identifying training needs for the team and individuals to continue to develop the team. Ability to managing rota's and day to day team duties...... click apply for full job details

Job Description - Customer Service Agent Summary of Role: This role is split between Administration, Account Management, and Customer Service, and requires someone with experience with dealing with customers primarily over the telephone. Rapture is an innovative Hair Extension system that is currently supplied to more than 500 salons throughout the UK, part of the role is taking incoming orders from these salons, inputting the orders onto the company systems, picking, packing and dispatching the orders, dealing and recording customer complaints, a high degree of accuracy is required in this role. A large part of this role with answering customer queries. You will also be assigned a list of existing accounts to manage, update, and assist with their development and account growth. You will also be responsible for looking after the returned stock and inputting this onto the system. Full training in on the processes and procedures will be given. Part of this role is focused on pro-actively contacting accounts that have lapsed to re-engage these accounts as well as out-bound cold calling. After successful training you could be asked to meet with visit salons to meet, demo and introduce Rapture. Key Skills: Excellent administration skills with a high degree of accuracy. Good IT skills including the use of email, word and excel. Excellent communication skills both oral and written. Day to Day Duties: Taking incoming orders, logging onto the system, taking payments, picking and dispatching each order. Taking incoming customer inquiry calls regarding the Hair Extensions service, possible enquires on opening a new account or a question or complaint from an existing salon. Up-selling products. 5 - 20 Outbound calls per day, a mixture of account management and cold calling. Internet Research to build a database of potential new salons using industry information. Logging, analysing and writing up reports on returned stock. Analysing returns data. Filing and logging of orders each day. Booking of training courses, and all associated administration duties, confirmation letters, deposits taken, room set up, balance payments. Monthly stock check and restocking shelves. Any other duties assigned. Personal Profile: Someone who has had experience of working with customers over the telephone and working as part of a team in an office environment, a self-starter who is looking for a challenge and is eager to increase the performance of the business, with a positive outlook. Terms and Conditions: 9 - 5 Monday to Friday, 21 Days Holiday plus Bank and Public Holidays Salary £16,000-£19,000 per annum plus commission on incoming business sales which is uncapped, typically £80 per month, but depends on sales made. Annual Christmas Bonus scheme based on attendance and sick record. After probation period...... click apply for full job details

At Depaul UK have an exciting opportunity for a Youth Homelessness Service Coordinator to join our team on a full time permanent basis. In return you'll earn a competitive salary of £24,174 pa + pension & other benefits. Depaul UK delivers a range of support and housing services around the UK for young people and adults at risk of homelessness. We provide services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training & volunteering. We're dedicated to putting our values into action to achieve a society where everyone has a place to call home and a stake in their community. In return as our Youth Homelessness Service Coordinator we can offer you: - Competitive salary - 26 days of annual holiday plus bank holidays pro rata - Contributory pension scheme - Life assurance The Youth Homelessness Service Coordinator role: We currently have an exciting opportunity for an experienced youth - focused individual to play a key role in the set-up of our new service in Milton Keynes. We are looking for someone passionate about homeless prevention, committed to the cause, with fantastic experience of working with young people and families and ready to manage a new team. The post-holder will represent Depaul in this new area and have a knack for quickly and effectively developing key partnerships across the region, ensuring the services are outcomes-focused and effective for young people. The official job title for the post is Senior Prevention Coordinator. Please refer to the job description for further details. What makes this role exciting? - A full induction and training to enhance the 'hard' and 'soft' skills required' - Training in the Depaul Endeavour model - Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner - Access to a total rewards package including a health plan and generous pension contributions What will ideally support your success in the Youth Homelessness Service Coordinator role? - Significant experience of working with homeless and vulnerable people in crisis - Experience supervising staff or volunteers - Significant experience of taking responsibility for operating safeguarding requirements and procedures - Excellent experience of working under pressure, finding creative solutions and using own initiative - Excellent experience of developing productive relationships with partner organisations Closing date: Monday 02 November 2020 at 12:00 pm So, if this sounds like the perfect opportunity for you and you'd like to become our Youth Homelessness Service Coordinator then please click ' apply ' today - don't miss out, we'd love to hear from you! An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community. We kindly request no contact from Recruitment or Media Agencies...... click apply for full job details

Graphic Design, Marketing & Customer Services Executive I f you are committed to delivering excellent Graphic Design and have skills in Customer Service and Digital Marketing then we have an amazing opportunity for you. Primary Teaching Services Ltd has been delivering quality reward products to UK Primary Teachers for 25 years. The products include pupil record books, educational posters, stickers, certificates, stampers, and much more… Your role as our Graphic Design, Marketing & Customer Services Executive would include: Designing artwork for bespoke products aimed at primary school age; Producing our catalogues, listing up to 3,000 products; Preparing artwork for litho output and digital print; Assisting digital marketing campaigns for email marketing, the website and social media banners. Your role would require good customer service skills, so you must be confident on the telephone, confident using in-house computer systems and Excel, Word and Outlook. Our Team of 20 are friendly, energetic, hardworking and committed to the Company's Core Values: Quality, Fairness, Treating others how we like to be treated, Continuous improvement, Teamwork, Ensuring 100% of customers are delighted, Open-mindedness, Loyalty, A 'We can, we will' attitude, Going the extra mile Great communication. As a Graphic Design, Marketing & Customer Services Executive, your Essential Attributes need to be: - Graphic Design Experience using InDesign, Photoshop & Illustrator; - Ability to be flexible and adaptable to differing roles throughout the year depending on the Company's priorities; - Ability to work harmoniously with a positive attitude within a team; - Friendly, Reliable, Hardworking and Committed; - Common Sense and an ability to think 'outside the box'; - Committed to delivering excellent Customer Service. Your Desired Experience, (but not essential) - Digital Marketing Experience; Website back end, Email campaigns, SEO, PPC, Amazon, Ebay, - Relevant Customer Service Experience You will be working in a modern office on Walton Summit in Preston with free parking. We are located just off the M6 J 29, M61 J 9, and M65, The regular 125 bus stops right outside our door. Your hours will be 40 per week Monday to Friday within normal office hours. You will have a 30-minute unpaid lunch and two paid 10-minute breaks per day. At busy periods you will be required to work some weekends but these will be paid as overtime or lieu. Your annual wage will be between £23k and £28k depending on your skills and experience. 3% Pension Contribution. 21 days holiday per annum...... click apply for full job details

Head of Client Services - HubSpot, Abingdon A fun, driven and enthusiastic Diamond HubSpot agency are looking for a new Head of Client Delivery to join their growing team in Abingdon and take them to Elite. The Head of Client Delivery owns the direction and delivery of our Inbound Services, accountable for retention, growth and goals of every client - we want them to help us become an elite team, providing elite services. This is an exciting time to join an agency who are investing in expansion, and will appeal to someone open-minded and transparent that wants the freedom to build and scale out their team. The primary purpose of this role is owning the direction and delivery of our Delivery Team. To develop the strategies and execution of the Inbound Services and Content Marketing activities, including inbound campaigns, content marketing, creative, lead generation, traffic generation and paid. Why 'agency-style'? We're now no longer technically an agency, but a 'HubSpot Solutions Provider' and as such, we've split our services into Delivery (agency-style services) and Expert Practices (Technical Implementation and Consultancy). The Delivery Team is the largest team and this role is to take our Inbound Services to the next level! Working closely with the Head of Revenue, Client Experience Manager and Operations Manager to ensure we are focused on delivering ROI to the clients and support the financial goals of the business. You'll be responsible for the personal development of the team, achieving the Client's goals, the quality of the Inbound Strategy Plans and deliverables produced and so ensure that every client's expectations are exceeded. HubSpot or equivalent platform experience is preferred, but not vital. Commercial experience in Marketing and Sales services is along with deep digital skills and experience required to drive the service offering forward and nurture the team. Your team will own campaigns through the HubSpot platform, be the go-to for advice and training. The team LOVE data segmentation, have good experience of Content Management Systems (CMS) and have a proper understanding of wider B2B digital marketing campaigns. Their culture is great. Super relaxed, sales-driven, creative and sociable, they work hard but have fun while doing it. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period...... click apply for full job details

Customer Service Agent We are a social housing out of hours call centre who take calls from tenants all across the country who have emergency repairs in their properties. By asking questions we diagnose the problem and if we class as an emergency we send out contractors to make the repair. We are looking for people who have experience working in call centres who are able to offer help and support to our tenants. People who are able communicate well with others and can remain calm and professional even when dealing with angry and abusive callers. We need people who are comfortable working on computers, no specialist knowledge needed but must know how to use Email and Microsoft office. We offer home working once trained if you have a suitable broadband speed connection at your home, this can start once trained and competent on our call system. Training will be office based at this location. Our working hours are Shifts so working week will vary. We need full time and weekend only agents. We offer a 247 service so work 365 days per year including all bank holidays + public holidays. Hours can vary from 16:00 - 23:30 Mon to Fri and 07:00 to 23:30 Weekends...... click apply for full job details

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Come, and be where it begins. Job Summary The SOC Service Analyst will cover the 'inside-out' analytics. This role requires a background in Customer Experience, data analysis and in-depth knowledge of telecoms technology. Key Qualifications Bachelor level, in engineering (IT, Telecom) or Computer Science, Computer Engineering, Statistics, Physics, Mathematics or related fields 3- 5 years of experience from a similar role Key Responsibilities Accountable for managing the Governance schedule for the internal and external reporting. Problem solving / Root cause analytics. Defining the reporting capability for Service and Resource KPIs to monitor, manage and proactively improve the Customer Experience Process improvement, evolution of service offering and reporting requirements as required will be key aspects of this role and where the experience and knowledge of the individual will be leveraged to drive positive change. This objective may be driven by a need to improve operational efficiency and/or evolve customer service offering. Identifying trends and longer term degradation of service taking into account abnormalities of the geography and local market conditions Defining appropriate baselines including minimum/maximum service levels using statistical methods. Providing input into process improvement on data analysis/collection and predictive analytics Additional Requirements Knowledge of Managed Service telecom operations practice Knowledge sharing and collaboration skills Ericsson knowledge Delivering results & meeting customer expectations Analyzing Crafting & innovating Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information...... click apply for full job details

We are looking for a Customer Services Administrator. The right candidate will report to the Customer Services Manager. Your main responsibilities are in the job description below. This is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within Levantine and its overall business objectives. There may be other functions that may have to be completed at the discretion of a Manager. Main Function of job: Process all sales orders and related activities Input into ERP system Communication with customers, including quotations, acknowledging orders, updating on the progress of the orders Pre-and post-sales orders administration, including issuing relevant documentation Process all purchase orders and related activities Input into ERP system Communication with suppliers, including quotations, acknowledging orders, updating on the progress of the orders Pre-and post-purchase orders administration, including entering into QuickBooks with relevant documentation Logistics administration Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled Liaise with suppliers and external carriers and schedule intake deliveries effectively Prepare and complete shipping manifests and other logistics documentation Trouble shoot day to day issues regarding customers' and suppliers' deliveries Monitor and measure service levels using client and supplier information Provide secretarial support and general administration assistance Take inbound calls and provide information over the phone, receive and process post Welcome visitors ensuring our Visitors Policy and Procedure is followed Update/manage electronic and hard copy filing systems for all areas of the business in collaboration with relevant manager HR routine tasks: Agency Staff & Levantine's time sheets, attendance monitoring (holiday, lateness, sickness, absence) Liaise with relevant departments to ensure the smooth and timely completion of the above tasks Contribute to Continuous Improvement by putting forward ideas that might improve quality, efficiency and profitability of the business Maintain Food Safety Standards Maintain Health & Safety..... click apply for full job details

Customer Contact Team Consultant Secure Funeral Solutions Ltd started in 2015 and is now recognised as a leading Broker Call Centre specialising in Pre Paid Funeral Plans and Over 50s Life Insurance. The company is directly authorised by the FCA. The company is in the middle of a significant period of growth where turnover has doubled in the past 12 months to circa £12m commission income. The growth plans for the next 12 months again forecasts a substantial increase in turnover and commission revenue in the Pre Paid Funeral Plan market. We are a strategic partner of Dignity Funeral plc which provides a unique partnership opportunity to promote Dignity's industry leading products. The company is based in the centre of Sheffield. The job Customer Contact Team Consultant This is a sales role contacting existing enquirers to encourage them to be transferred to a Sales Consultant to receive a quotation for a Pre Paid Funeral Plan quotation. The role is part of a team that currently has 10 colleagues but due to the success of the company is planned to expand to 40 FTE. The role carries a basic salary of £18k and a realistic OTE of £30k per annum. You will be responsible for Contacting existing enquirers to achieve quotation transfers to our Sales Consultants Be part of a successful team The person •Excellent communication skills, both written and verbal. •Strong computer skills and knowledge of standard office applications. (Excel, Word, Outlook) •Can do attitude with a desire to build a successful career in sales •Experience in a call centre sales role is preferred The benefits • Competitive 18k per annum Monthly commission so your start earning commission from day one £30k OTE with unlimited commission...... click apply for full job details

Innovate - Helping individuals to get their inventions to market. Innovate Product Design (based in Salisbury city centre) specialises in helping individuals to develop and prototype new product ideas and inventions, providing a complete service including design, prototyping, manufacture and IP protection. Our in-house experts help clients to take ideas from paper to product, providing inventors with the best chance of success to market. You might have seen our clients pitching their idea on Dragons' Den. The Client Manager role will involve providing exceptional customer service. The candidate must be articulate, confident and would ideally have some sales experience. A superb telephone manner and excellent English language skills are essential. A technical mind set would also be an advantage. Full training provided To apply for this position, you must also enclose a covering email to Barbara explaining why you would be suitable for the role. Benefits: Bonus scheme Could work from home You won't get bored! Job Types: Full-time, Permanent Salary: £22,000.00-£24,000...... click apply for full job details

Remote Customer Service Assistant **This is a REMOTE 5 hour a week position, you must be available lunchtimes, evenings and Friday afternoons** HB Forces are a Tax Reclaim specialist for Military Professionals. We also support Self-Employed professionals with their Self-Assessment Tax Returns. We are seeking a Customer Service Assistant to look after the day to day contact with our clients via telephone and updating them throughout the claim process. Full training will be provided. Key Responsibilities: - Conduct initial telephone introduction calls - Complete claim information forms with clients - Update CRM system with notes on client - Chase current clients via telephone to chase outstanding documents - Take incoming calls from clients with queries ad-hoc - Provide further telephone support for clients as and when required Key Requirements: - You will have held recent customer service positions - You will have held telephone based roles - You will have strong admin skills - You will be available Friday afternoons to work - You will be available ad-hoc to take incoming client calls This is a part-time position, up to 5 hours a week, working remotely. Predominantly lunchtimes and Friday afternoons. If you meet the above requirements, please apply for the role and we will contact you as soon as possible. Thank you...... click apply for full job details

Job Purpose Customer Advisor - 18.5 Hours Per Week Provide the first point of contact for Chorley Building Society members, delivering an outstanding customer experience in every interaction with members both new and existing. Responsible for building deep and meaningful customer relationships through proactively identifying customer needs and explaining the benefits of our products and services. Main Duties and Responsibilities • Operate one or more till positions in accordance with procedures taking full responsibility for all monies held in the till. • Encourage members and customers to use the Society's full range of services and products for the benefit of both themselves and the Society. • Adhere to professional appearance and courtesy standards. • Ensure an excellent customer experience by adopting a customer first mentality. • Undertake all branch administrative duties to ensure the efficient operation of the Society. • Maintain knowledge and comply with all legal responsibilities and codes of conduct to which the Society must comply with i.e. Banking Code, BSA and FCA etc. • Understand what' Treating Customers Fairly' means to you and that the principles are met as part of the day to day role. • Comply with the Society's security, regulatory and operational procedures. • Complete all 1:1 paperwork in a timely manner and take ownership for personal development with continuous improvement. • Keep up to date with key communications and changes to products, services and processes by participating in training activities and identifying opportunities for continuous improvement. • Carry out such other duties, which are consistent with the nature, responsibilities and expectations of the position. You have responsibility to ensure that the Society adheres to the Fraud Prevention Policy Statement. · Ensure the Society's reputation and assets are protected against fraud · Adhere to the Fraud Prevention Policy Statement and the Society's systems and procedures in relation to the prevention of fraud · Act with propriety in the use of Society resources and the handling and use of Society funds whether you are involved with members or dealing with suppliers · Be alert to the possibility that unusual events or transactions could be indicators of fraud · Report details immediately to your line Manager if you suspect that a fraud has been committed or see any suspicious acts or events Technical skills, knowledge and experience requirements Essential: · Experience of working in a customer service environment. · 5 GCSE at Grade C or above including Math's and English or equivalent. · Excellent communication skills both written and verbal. · Experience of Microsoft packages including word & excel. · Ability to independently manage multiple tasks. · Strong attention to detail. · Cash handling and ability to balance a till. · Strong administrative skills. Desirable: Recent Financial Services experience in a Bank or Building Society. Values, Behaviour & Conduct You have responsibility to demonstrate the Employee Values at all times when representing Chorley Building Society. Therefore, this applies on occasions both on and off Society premises where you are identifiable as a Chorley Building Society employee. All staff must behave in line with these Values and support other employees to do the same. You must comply with Conduct Rules, Treating Customers Fairly and any other relevant Regulator rules regarding Conduct. You must comply with the Society's security procedures (both in spirit and practice) to ensure a safe environment for both staff and customers. If successful at interview you will be required to prove you have the right to work in the UK and also successfully pass a Credit Reference Search...... click apply for full job details

SENIOR SUPPORT WORKER/TEAM LEADER - SUPPORTED LIVING The Lifeways Group are looking for an experienced Senior Support Worker/Team Leader to assist our team of Support Workers based in our Supported Living Services in the North/West London areas listed. · Wembley · Westminster · Enfield · Barnet · Brent We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support The Team Leader is responsible for leading a designated group of support workers to ensure that excellent services are delivered to each person supported by Lifeways.This role is a supervisory role and a Team Leader is expected both to formally and informally (through the use of mentorship, role modelling etc) supervise each Support Worker on a regular basis. KEY RESPONSIBILITIES: · To support and supervise the delivery of person centered services to all people using the service · To support the Service Manager in the completion of accurate rota and timesheet information · To promote and support the health and safety of both people using the service and support staff · To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being · To develop own knowledge and practice relative to continuous service improvement · To provide support and supervision to Support Workers, to ensure effective and efficient person centered service delivery. KEY TASKS: · Use and develop methods and systems to communicate record and report · Identify methods and systems to promote effective communication and engagement with individuals and key people · Develop communication methods and systems to promote effective communication · Evaluate communication methods and systems · Maintain and share evidence based records and reports HOURS TO SUIT YOU · Full time contract - 37.5 hours per week BENEFITS TO BECOMING PART OF THE LIFEWAYS GROUP FAMILY · £9.23 per hour, and £25.25 for a sleep in rate Fully paid induction Generous annual leave entitlement Opportunity for overtime Employee Discount Scheme We'll pay for your DBS Ongoing coaching and support Opportunity to undertake a NVQ in health and social care This is a great opportunity to develop your career in the care industry - if this sounds of interest, simply click Apply! All applicants will be required to complete a DBS that is paid for by the company and be flexible to work day, evening and weekends on a rota basis. *The Lifeways Group are an equal opportunities employer and are regulated by CQC in England. For Scotland, successful applicants are required to join the PVG Scheme and register with the SSSC...... click apply for full job details

SENIOR SUPPORT WORKER/TEAM LEADER - SUPPORTED LIVING - MUSWELL HILL The Lifeways Group are looking for an experienced Senior Support Worker/Team Leader to assist our team of Support Workers based in our Supported Living Service in the Muswell Hill area of North London. We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support The Team Leader is responsible for leading a designated group of support workers to ensure that excellent services are delivered to each person supported by Lifeways.This role is a supervisory role and a Team Leader is expected both to formally and informally (through the use of mentorship, role modelling etc) supervise each Support Worker on a regular basis. KEY RESPONSIBILITIES: · To support and supervise the delivery of person centered services to all people using the service · To support the Service Manager in the completion of accurate rota and timesheet information · To promote and support the health and safety of both people using the service and support staff · To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being · To develop own knowledge and practice relative to continuous service improvement · To provide support and supervision to Support Workers, to ensure effective and efficient person centered service delivery. KEY TASKS: · Use and develop methods and systems to communicate record and report · Identify methods and systems to promote effective communication and engagement with individuals and key people · Develop communication methods and systems to promote effective communication · Evaluate communication methods and systems · Maintain and share evidence based records and reports HOURS TO SUIT YOU · Full time contract - 37.5 hours per week BENEFITS TO BECOMING PART OF THE LIFEWAYS GROUP FAMILY · £9.23 per hour, and £25.25 for a sleep in rate Fully paid induction Generous annual leave entitlement Opportunity for overtime Employee Discount Scheme We'll pay for your DBS Ongoing coaching and support Opportunity to undertake a NVQ in health and social care This is a great opportunity to develop your career in the care industry - if this sounds of interest, simply click Apply! All applicants will be required to complete a DBS that is paid for by the company and be flexible to work day, evening and weekends on a rota basis. *The Lifeways Group are an equal opportunities employer and are regulated by CQC in England. For Scotland, successful applicants are required to join the PVG Scheme and register with the SSSC...... click apply for full job details

SENIOR SUPPORT WORKER/TEAM LEADER - NORTH WALSHAM The Lifeways Group are looking for an experienced Senior Support Worker/Team Leader to assist our team of Support Workers based in our Residential Living Service in the area of North Walsham. We require dedicated Individuals to work in our residential services supporting adults (18 and over) with learning disabilities, autism and autistic spectrum disorders, complex needs, mental health issues and challenging behaviours in all aspects of their daily lives. The Team Leader is responsible for leading a designated group of support workers to ensure that excellent services are delivered to each person supported by Lifeways. This role is a supervisory role and a Team Leader is expected both to formally and informally (through the use of mentorship, role modelling etc) supervise each Support Worker on a regular basis. We require dedicated Individuals to work in our residential services supporting adults (18 and over) with learning disabilities, autism and autistic spectrum disorders, complex needs, mental health issues and challenging behaviours in all aspects of their daily lives. KEY RESPONSIBILITIES: To support and supervise the delivery of person centered services to all people using the service To support the Service Manager in the completion of accurate rota and timesheet information To promote and support the health and safety of both people using the service and support staff To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being To develop own knowledge and practice relative to continuous service improvement To provide support and supervision to Support Workers, to ensure effective and efficient person centered service delivery. KEY TASKS: Use and develop methods and systems to communicate record and report Identify methods and systems to promote effective communication and engagement with individuals and key people Develop communication methods and systems to promote effective communication Evaluate communication methods and systems Maintain and share evidence based records and reports HOURS TO SUIT YOU Full time contract - 37.5 hours per week BENEFITS TO BECOMING PART OF THE LIFEWAYS GROUP FAMILY £9.23 per hour, and £30.00 per night sleep in rate Fully paid induction Generous annual leave entitlement Opportunity for overtime Employee Discount Scheme We'll pay for your DBS Ongoing coaching and support Opportunity to undertake a NVQ in health and social care This is a great opportunity to develop your career in the care industry - if this sounds of interest, simply click Apply! All applicants will be required to complete a DBS that is paid for by the company and be flexible to work day, evening and weekends on a rota basis. *The Lifeways Group are an equal opportunities employer and are regulated by CQC in England. For Scotland, successful applicants are required to join the PVG Scheme and register with the SSSC...... click apply for full job details

Fab Rates Of Pay £40 P/A Clinical Managers Job! Great company/ Stella reputation Monday to Friday only Cardiff city centre Yolk Healthc are are proud to be working alongside a lovely world Aged Care provider and are currently looking for a strong Nurse Clinical Lead Manager RGN/ RMN to run and lead a medium size care home in Cardiff City Centre .You will be part of a strong management team and this home offers an exciting new opportunity for a senior nurse to get into management. Essential Requirements The ideal candidate will be a professional, possess strong leadership and management skills in a Elder Care / EMI Nurse lead setting. Do you have the following experiences? 2 Plus years nurse CARE home experience Current RGN/ RNM PIN (Active) Staff management Manged multi-disciplinary teams Developed staff What's it in for you Up to a £40k base salary for a 40 bed facility. Fantastic Benefits and Packages State of the art facility Be part of a fantastic organisation Interested ? This fantastic role will not be on the market for long, get in touch or simply click apply and send me your CV today...... click apply for full job details

Excellent opportunity for a customer success Client Services Manager join one of the leading SAP authorities delivering solutions to more than 6,000 customers worldwide. A good understanding of SAP would be preferred. Role Info: SAP Client Services Manager | Global SAP Consultancy Glasgow Office / Home Based Up to £50,000 plus Benefits Package About Us With more than 6,000 customers worldwide and employees in 25 countries we are one of the leading international IT full-service providers in the SAP environment. Our market-leading SAP competence was built through many years of developing highly innovative solutions and services, and enhanced through our strong international presence. As SAP centric Global Leaders, we focus on innovative SAP technologies, like S/4HANA, SAP Successfactors, Cloud Computing, Big Data, Business Analytics, User Experience (UX) as well as the Internet of Things. The Client Services Manager Role: The position of Client Services Manager within Managed Services will undertake a number of customer focused roles, including: + Servicing a portfolio of customers + Build relationships with "customer" and nurture the account with growth in mind + Responsible for the fulfilment of all contractual obligations towards the "Customer" + The central global contact person for the "Customer" regarding Application Management Services (AMS), Technical Management Services (TMS) and Hosting services + Responsible for the internal coordination of all involved - AMS, TMS and hosting teams + Responsible for the external coordination for relevant and defined partners + The customer advocate for all Business as Usual (BAU) activities The main tasks for a Customer Service Manager are generally as follows: + Delivery Management + Implementation of the contractually agreed delivery model + Service Delivery Management and Quality Assurance + SLA-based execution and quality of the agreed services to achieve "customer satisfaction" + Transition and stabilisation using the AMS Transition methodology (when managing transition/onboarding) + Service Level & Escalation Management + Setup of appropriate SLA monitoring to ensure SLA achievement + Coordination of customer reporting + Coordination of escalation process + The primary point of contact for escalation and de-escalation + Ensure time charging and invoicing is accurate and managed effectively + Review and approval of time entries against the "Customer" Work Breakdown Structure codes + The "Customer" AMS balances are managed with both the customer and the AMS Delivery Team, to ensure effective use of purchased AMS time + Review AMS statements and approve proposed invoices, before submission to the "Customer" + Communicate Internally Effectively + Ensure all operational teams are aware of changes and service operation activities e.g. Downtime for patching, change to approval process. + Update "Customer" factsheet in Global Solution Manager when necessary + Provide feedback to Line Manager(s) of AMS consultants, TMS consultants and Hosting resources + Ensure regular meetings/calls with the "Customer" Account Manager on planned and ongoing activity + Liaise with the UK Technical Services Manager (TSM), where appropriate On a scheduled basis (generally monthly) the activities will include: + Customer Service Management and Quality Assurance in accordance with the agreed Service Delivery Manual + compliance with the appropriate Engagement and Governance model in coordination with the "Customer" + Facilitate scheduled meetings to review account, project and personnel status as well as SLA performance + Operational review meetings (default: monthly) and business reviews meetings (default: quarterly) + Appropriate onsite visits, operational meetings (internal and external) and steering committees + Appropriate status reporting + Identify and drive delivery efficiency measures + Define and manage priorities (in collaboration with the "Customer") + Manage smaller projects delivered by the AMS Delivery Team, mainly caused by change requests + Drive internal operational and external (customer) process improvement + Ensure execution of agreed internal reporting: + Weekly status reports : Solution Manager ticket status and review + Analyse reports and take appropriate measures, if required + Coordinate delivery dependencies with other services/ projects/countries related to the "Customer" (as appropriate) + Coordinate the operational collaboration between Hosting and AMS Interested? Apply here for a fast-track path to the Hiring Manager Your Experience / Background / Previous Roles May Include: IT Services, Customer Success, Client Delivery, SAP Services, ERP Services. Project Management, Service Delivery. Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR...... click apply for full job details

As the Technical Project Manager you will be responsible for the direction, coordination, implementation, executive, control and completion of Facilities Management (FM) Hard Service projects, while remaining aligned with strategy, commitments and goals of OCS and our Clients To be successful, you'll demonstrate that you've managed the delivery of projects within agreed time, cost and quality constraints. You'll bring a sound technical understanding of buildings. Crucially, you'll also be confident when it comes to developing customer relationships and implementing measures. This is a home based role but you will be expected to travel to OCS offices and client sites to attend meetings and carry out survey work. Responsibilities will include: The Technical Project Manager will be directly responsible to the Senior Facilities Manager for the efficient and effective management and operation of Hard Services Management and oversight of lifecycle and capital projects Developing strategic plans for the short, medium and long-term growth of the Hard Service element of the contract Ensuring that all Hard FM activity undertaken within the contract is undertaken in accordance with both contract KPI compliance and relevant statutory compliance Ensuring that the Hard Services elements of the contract are coordinated and efficiently delivered through appropriate direction and guidance of the respective managers and technical operatives Developing and delivering organic growth opportunities for the contract Supporting on the overall performance of the Hard Services element of the contract financially, operationally and from a Health & Safety perspective Effectively managing minor works projects up to £30,000 in value, staying within budgetary restraints set by the client and the senior team Developing, monitoring and managing a robust permit to work system for the contract Effectively managing within budgetary constraints Responding to any reasonable request of the company or client Providing technical support across the portfolio when required, assisting the Senior Facilities Manager to drive the Hard Services provision forward Continuously developing and improving quality and safety standards on all sites and in the site teams Experience required: Education/Qualifications Recognised 3rd Level Qualification in Mechanical/Electrical Engineering or similar PC Literate - MS Office skills Knowledge of sustainability and energy management an advantage Working experience/Personal attributes Strong project management experience across a range of building service disciplines, with a background of leading project teams on projects up to the value of £30,000 each Previous budget accountability including management of a team BMS Controls Experience Competent in asset management and lifecycle planning Having the ability to elevate the technical understanding of the wider FM team is essential People management skills and able to motivate a team Knowledge of training, development and recruitment Good knowledge of health and safety requirements Customer focused Why join OCS Group UK Ltd? From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out. At OCS Group, we take a partnership approach. That means we start by listening carefully to each customer to understand their requirements, then tailor our services to meet their specific needs. We deliver more than 70 internationally accredited facilities management services - ranging from cleaning, security and catering to waste management - as standalone, bundled or fully integrated solutions. OCS prides itself as a company that has family values. We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. What will you get in return?..... click apply for full job details

Crossroads Truck & Bus Limited is one of the leading commercial vehicle distributors for the Yorkshire and Lincolnshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services. An exciting new opportunity has arisen, we are currently recruiting for the role of Parts Advisor to join our Boroughbridge team (YO51 9NR). This is a fantastic opportunity to develop within a progressive organisation. This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage. Principal Duties and Responsibilities - Maximise sales potential of incoming and out going telephone calls in generating part sales opportunities. - Serving parts to retail and workshop customers. - Contribute to positive team performance. - Follow stock control procedures. - Promote the company in all aspects of its business. - To be able to help and control stock inventory by following the appropriate systems and procedures. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage. Must have good local knowledge of the area and hold a clean driving licence. Hours of Work Monday to Friday 09.00am until 18.00pm, with half an hour unpaid lunch. On occasions a 7.30am start will be required. Alternate Saturday mornings 8.00am to 1.00pm (after the training period). Essential Qualification needs A 'can do' attitude. Ability to quickly grasp fundamentals of position and prioritise job function. Professional telephone manner. Ability to work well under pressure. Good customer facing skills. Ability to work on own initiative. Clean driving licence. Ability to understand customer requests. Ability to adapt to the changing working practices of the Company. Ability to promote and generate sales. Ability to communicate effectively both written and verbal. If you're looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Crossroads could be for you...... click apply for full job details

TSR are currently recruiting on behalf of a top 10 new build housing developer for a Head of Customer Relations Duties Champion the customer throughout the regional business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement Agree priorities and standards and deliver upon these, managing the Customer Care team to continually improve processes and outcomes Manage your team to deliver what Customers need and to continually improve the efficiency and effectiveness of the Customer Care Team. In addition, ensure that you build a positive team culture with strong positive engagement NHBC resolutions and highlight trends where relevant Effective working relationships are an essential part this role requiring the job holder to be a strong team player and team builder to ensure all targets are achieved. Establishing relationships with key stakeholders both internally and externally, such as, Senior Colleagues within the Regions/Group and relevant functions and external relationships with Contractors, Suppliers, Purchasers, Building Control Inspectors and NHBC Monitor NHBC resolutions and highlight trends where relevant, ensuring that open issues remain at a controllable and reasonable volume; priority being given to any open issues approaching internal SLA's, working closely with all departments to anticipate and minimise any potential risks through the customer journey and ensuring full adherence to the Hallmark Process When resolving escalated customer issues, act promptly and where necessary visit the customer personally to agree a plan of action Responsibilities To lead and build a motivated and engaged team To recruit the right talent into the business To develop your team members by enabling and motivating them to be the best that they can, building a strong talent pipeline to support the growth of the Business, completing Talent Mapping and Succession Planning bi-annually ahead of the mid-year and year-end Performance Development Reviews and discussing the outputs in these meetings To undertake bi-annual Performance Development Reviews with your team members and effectively managing any concerns that arise relating to these and to support team members Personal Development Plans To address confidently and competently performance, behavioural and absence issues in a supportive manner and taking the necessary actions to improve these while ensuring team members understand their personal responsibilities in these areas. TSR are acting as an employment agency, if you do not hear back within 7 days your application has been unsuccessful...... click apply for full job details

Technical Services Manager Location: EH54, Livingston, West Lothian Company: Simply Solutions (Europe) Limited Simply Solutions has a fantastic opportunity for a Technical Services Manager to join their operational team based in their Livingston Offices. Simply Solutions is an International Strategic Facility Management & Workplace Partner covering a diverse range of clients across a range of sectors. We are an independent business, offering a tailored, personal service. You deal directly with the owners of the business - nobody cares more than the people that own the business. Our services are tailored to meet each clients' specific and unique requirements, no matter how challenging they may be, continually priding ourselves on working in harmony with our clients and their surroundings. This is an excellent opportunity to join an experienced, developing team within the Company's International, Deployment Office as a key member of the Operations Department. Your duties would include but would not be restricted to: Responsible for overseeing Helpdesk & Client Services cross function Team. Managing and Reporting KPI's. Procurement of Supply Chain Partners. Job Costing Supporting Operations Manager with daily operational tasks. Liaising with clients both internally and Externally. Building and growing new and current client relationships. Escalation point for client queries and concerns. Auditing & Issuing of weekly client reports. Quality auditing of key tasks within the team. PPM Scheduling Answering Incoming Telephone Calls. Strong verbal and non-verbal communication skills. Skills and Experience: Previous experience in a similar role is essential. Facility management or trade experience preferred. Excellent Communication. Ability to work to Deadlines. Ability to Multitask Excellent Customer Service. A strong leader with experience of managing people. Excellent problem-solving ability and a passion for continuous improvement. Knowledge of Microsoft packages including excel is essential...... click apply for full job details

We're looking for a candidate to this position in an exciting company. As Head of Telesales you will manage the internal sales function, consisting of an inbound enquiry team to generate leads and appointments as well as a telesales team targeted on closing deals. You will achieve success through driving KPI's on service revenue and conversion of additional works from your existing customer base. You will work closely with your new business colleagues to ensure a smooth handover of new customers into the business Proven track record as internal sales manager, telesales manager or contact centre sales leader Experience managing existing customer relationships to drive growth and increased satisfaction Ability to function independently Excellent communication and presentation skills, ability to leverage resources and engage with operational departments to ensure high levels of customer service Clear understanding of the complete sales lifecycle and ability to drive this within the team Excellent IT skills, in particular MS Office and CRM systems