895 Call Centre / CustomerService jobs

This is a role that requires a high level of customer service, as well as general people management skills. As a customer care team leader, you'll be overseeing a team of five customer service representatives, guiding and supporting them to perform well in their roles, leading by example. You'll ensure that a high standard of service is provided to every customer that contacts the business. The ideal candidate will be highly organised, and have strong verbal communication skills. Our client is looking for a driven individual to join their organisation, who is looking to take the next step in their career. What You'll Be Doing: Leading a small team of customer care professionals, honing their skills to ensure the highest level of service is delivered Managing your team's schedules, rotas and holidays Regularly reporting to management, making recommendations and implementing personal as well as team action plans Providing direct customer support, over the phone as well as through email and SMS Supporting the debt collection and complaints teams Assisting in the recruitment and training of new team members, and then monitoring their performance to identify further training opportunities What We're Looking For: At least 2 years experience in a phone based customer focused role Prior experience of collections and debt recovery, ideally within a managerial role Excellent verbal communication and interpersonal skills, with complete fluency in English - the ability to speak other languages also an advantage A proven track record of hitting targets An individual who demonstrates integrity when speaking with clients Experience of using Microsoft Office, particularly Excel essential Experience with customer service software such as Zendesk, Salesforce or LiveAgent desirable but not a must What's On Offer: While your starting salary will be based on experience, this will be at a competitive rate regardless This role comes with health insurance Ongoing training and development, with the opportunity for progression 25 days of annual holiday entitlement, along with public holidays The opportunity to work for a company that genuinely cares about their clients Working with fun and friendly colleagues 3% matching contribution towards a stakeholder pension *Due to the high number of applications for this role, you may not receive an instant response. If you do not receive a response from Pineapple Recruitment in 7 days, your application was unsuccessful on this occasion.*

The Company NHS Shared Business Services is a unique partnership between Sopra Steria and the Department of Health. We provide crucial corporate back office services to NHS organisations. We are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products. With unrivalled knowledge and experience, we provide high-quality, value-for-money finance, procurement and employment services to the NHS, helping them overcome any challenges they face in the back office. We work closely with NHS organisations all over the country to replace outdated, time-consuming and error-prone paper processes, with affordable digital systems and more efficient ways of working, and in addition to our core services, we are designing and developing innovative digital technologies and piloting brand new ways of working, which further improve efficiency and quality, and better support the NHS workforce to deliver world-class patient care. We are passionate about using our expertise to save the NHS time and money and are more relevant today than ever before. The day job We have an exciting opportunity for a number of Credit Controllers to join our Collections team. The ideal person will have previous experience in a debt recovery or credit control environment as you will be responsible for the timely collection of invoiced income that is due to our NHS Clients. If you're hardworking, enthusiastic and enjoy working to targets, this could be the perfect role for you or someone you know! Key responsibilities You will work as part of a large team collecting overdue debts by telephone and email Effective daily contact with NHS SBS clients, debtors and departmental stakeholders Contribute to improving the organisations client Net Promoter Score Responsible for the management and resolution of client queries, with escalation support from the Collections Team Leader or Collections SME Proactively review Client Debt reports with the Debt SME Ensure security, integrity, and confidentiality of all data Essential skills You need to have: Experience of working in a debt recovery or credit control position Can demonstrate being able to thrive in a target driven environment Ability to build effective and positive relationships whilst delivering a high standard of customer service Excellent negotiation skills and the ability to challenge where appropriate NHS Clients and their debtors Seek to solve problems and suggest solutions before having to escalate them Attention to detail is essential as all debtor interaction must be recorded for audit purposes It would be great if you had: Understanding of the importance of data security in the services provided If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Fixed Term Contract Location UK Nationwide Internal Recruiter Gem Salary £21,000 per annum Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

Who we are: The Company: VMS Fleet Management Ltd is a forward-thinking Contract Hire, Fleet Management Company with Mercedes-Benz truck and van aftersales accreditation at its site in North Devon and MAXUS UK aftersales accreditation at our sites in Stevenage, Bathgate, Warrington, Bridgend, Crawley and Tamworth. VMS provide a wide range of services to blue chip fleet operators and Insurance Companies that includes Accident Management, Contract Hire, Repair and Maintenance Services, Vehicle Hire, Refrigeration, Salvage and Fleet Disposal. An excellent opportunity has arisen for an experienced Service Manager. This position will be based in our Crawley workshop. The Role: A service manager is now required to oversee and manage the growth and development of our workshop facilities, mobile repair and recovery services including aftersales for Mercedes-Benz truck and van and MAXUS UK. Carrying out all types of work primarily on LCV and HGV vehicles the workshop provides servicing, general maintenance, MOT preparation, MOT's PMI's and PDI's as well, Warranty work, roadside breakdowns, and off-site repair work. Responsibilities • Site targets and efficiencies including service levels • Training and development of team • Delivery of site objectives and growth plans • Management of both workshop, mobile and administration teams • Ensuring all weekly and monthly reports submitted • HSE • Workshop planning • Site P&L • Ensure deliver of high level of customer service • Growing and developing a team Skill and Experience: • Previous experience in a Service environment in the automotive industry Adaptable • Excellent communication skills, with the ability to communicate at all levels • Technical knowledge essential • Workshop planning to ensure maximisation of productivity, efficiency and utilisation • IT proficient in Microsoft Office The ideal candidate will: • Be a team player • Enthusiastic, self-motivated, polite and professional • Can work under pressure and maintain professionalism • Can be flexible and respond to different ways of working in the face of changing situations Salary: £30 - 35K plus bonuses depending on experience

Maximus UK, a wholly-owned subsidiary of Maximus, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management and Revitalised. Maximus UK employs 3,800 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations across England, Scotland and Wales, Maximus UK is one of the largest providers of employment, health and disability support programmes in the country. Job Summary The Team Performance Leader is a Supervisor role within Operations, reporting to the AC (Assessment Centre) Manager. The role is responsible for the daily management of productivity and quality performance of a team of AC-based employees. The Team Performance Leader will supervise Clinical Standards Leads, HCPs (Health Care Professionals) and/or AC Administrators. They will allocate and supervise workflow for their reports to ensure HCPs are successfully delivering volume, quality, and relevant service level targets and to ensure admin teams have all paperwork in place to support assessment delivery. The role supports the AC Manager in their oversight of AC operations and in the delivery of targets. The role may interact with customers, responding to escalated queries and complaints. The role does not conduct assessments or any other clinical or medical activities. Key Tasks • Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targets • Set challenging personal goals for staff using the CHDA Performance Management Framework • Deliver team objectives and performance against targets through robust performance management methods • Administer and report HCP productivity and quality performance to AC manager • Administer and report on performance management processes of admin staff • Communicate team objectives and performance against targets • Lead daily team meetings • Resolve / escalate team issues and roadblocks • Investigate and resolve complaints and escalate complaints as required • Liaise with AC Manager to develop and embed best practices • Work with Clinical Standards Leads to escalate clinical questions through appropriate channels, communicating resolution back to the HCP team • Provide admin employees with appropriate mentorship, coaching and reviews to deliver quality services and support career progression • Effectively and proactively manage absences to minimise ad hoc and ongoing absence • Other ad hoc duties as required What we are looking for Demonstrated supervisory and leadership skills • Able to collaborate effectively with others to drive a performance culture • Able to supervise work of a team to make sure output and quality expectations are met • Able to meet workload requirements and use time productively • Able to deliver accurate work and adhere to established procedures and professional standards • Able to understand, anticipate and meet immediate and medium-term customer and client needs • Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences • Able to maintain a professional demeanor in stressful interactions • Able to champion direction set by senior management and inspire a team to deliver results • Able to drive continuous improvement Benefits 9% combined pension contribution A range of lifestyle benefits 25 days annual leave plus bank holidays Holiday trade scheme MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

We are looking for Customer Care Officers to join our dedicated Customer Care Team! This position would suit someone who really has a passion for customer service. This is a varied, interesting and challenging role, focussing specifically on customers experiencing vulnerable circumstances, establishing positive engagement with customers and gaining a full understanding of their personal situation. Ensuring at all times that the customers are treated fairly and detriment to the customers is avoided. Intrum UK has recently been awarded Gold from Investors in Customers for the seventhconsecutive year - The IIC's highest accolade for delivering 'exceptional' customer service! As a Customer Care Officer you will: Investigate cases where customers are experiencing vulnerable circumstances that are passed to the team from the main Collections floor using a dialler system and communicate with customers and third parties by email, letter and telephone. Establish the nature of sensitivity, be that medical, financial or other and ensuring the account is appropriately managed in line with Intrum's policies and procedures. Be compliant at all times by ensuring that Intrum procedures are followed, including satisfactory data protection checks. Listen to customers, demonstrate understanding and empathy towards their situation, responding and questioning to fully establish the customers' circumstances. This may also involve researching into medical conditions in order to deal with each customer appropriately. Where appropriate, signposting customers to sources of free independent money advice or support service. Build rapport and trust with customers, create a positive customer experience by adhering to our culture of fair treatment and customer centricity. Speak to customers in order to complete affordability assessments and where appropriate set up an agreeable payment plan. Explain the benefits of reaching their "debt free date" and providing clear information and timescales with regard to their agreed payment term. Effective note taking - ensuring records of calls are accurate, professional and a true reflection of the conversation. Adhere to Intrum's governing bodies at all times which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook. Liaise with the Advice Sector and Citizen Advice Bureau in order to establish the correct route of action or support for the customer. Liaise with other internal departments and providing feedback as required on any cases that may have been managed differently to support the customer journey. Essential Skills The ideal candidate will have a desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding You will have the ability to build rapport and engage communication with any audience. Communicating logically and using language to fit the audience Demonstrate a desire and energy towards excellence and quality within the business Excellent written and verbal communication skills with a proven ability to liaise with all levels of personnel appropriately and professionally About us Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper. We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people. Intrum UK has recently been awarded Investors in People Gold! We are delighted to hear that 100% of our people feel Intrum UK has clear values and that 94% also believe Intrum UK is a great place to work! Additional information Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults. Intrum UK are an equal opportunities employer.

Apollo Home Healthcare is a complex care provider. We look after children and adults with care needs in their homes across Greater Manchester and Lancashire area. We are currently recruiting a Customer Account Manager for our largest office in the North West who have an experienced, established team. We are very open to taking individuals without healthcare sector experience. As a provider of complex care in the home, the service we operate is specialist and because of its clinical nature it can sometimes seem daunting to those outside the sector. We rely on Healthcare Assistants, Support Workers and Registered Nurses to support our service users within their own homes. Behind the scenes in the North West operation, we have a large team of staff who work to co-ordinate and manage all aspects of our service. · Managing a caseload of customers (these are our service users in the home and their families) · Ensuring they have the right number of staff for the packages of care we deliver. · Being a key point of contact for staff and service users that we deliver care to. · Rota management and covering shifts including on call · Co-ordination of training and compliance. · Incident management The operational roles we recruit for are fast paced, varied and challenging. We look for people with strong customer, administration, problem solving and people skills. As an organisation we value our people, and we work together to achieve great outcomes for the service users we look after. and we look for people who are likeminded and want to make a difference to people's lives. Travel will be required so you must also hold a full current driving licence valid in the UK and have access to a car. In return for your hard work you will receive the following: Working for growing healthcare company in a niche sector 25 days' holiday plus bank holidays Excellent opportunity to progress and develop Additional bonus based on office performance

Who We Are: As one of the UK's leading home repairs and services companies with a network of over 500 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do. Whether it's plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right. Every single time We pride ourselves on our company values, they give all employees a clear objective ensuring they do everything the Rightio way! · Are you able to be the best you can be? · Can you take responsibility? · Are you professional? · Are you empathetic? If you can say yes to the above then Rightio may be the place for you! Role Description: The inbound agent role within the Acquisitions team is an established role within Rightio and is the first point of contact within the business of the customer journey from enquiry through to booking and job completion. The Acquisitions team is a key component of the Rightio customer journey where needs assessment takes place and is the first stage of a successful booking. The Acquisitions team also identify and appropriately offer all other relevant Rightio services to our customers. The main purpose of the role is: ·Provide a positive first-class customer experience during inbound calls, demonstrating strong listening skills and ensuring customers are fully aware of Rightio's services allowing them to make informed decisions ·To appropriately promote Rightio's products and services to all customers sourced through multiple business channels ensuring all relevant services have been covered while conducting a thorough needs assessment ·Record all relevant data accurately on internal systems ensuring accurate information is relayed to the Logistics team so the Engineers are equipped with as much information as possible to deliver a seamless customer experience Being self-motivated and possessing strong customer service skills together with demonstrable sales skills and a desire to achieve are critical to this role. The achievement of a set of performance & quality KPI's will be expected with training and support provided to ensure all colleagues have the tools they need to achieve all requirements. A customer-centric approach is key for this role, coupled with a natural ability to build rapport, effectively communicate with our customers and make the most of all presented opportunities to promote Rightio services. Key Responsibilities ·To answer inbound customer calls ·To appropriately promote Rightio products and services to customers sourced through all business channels ·To understand the Rightio offering and accurately explain the products and services to prospective customers ·To work with and identify any further opportunities, whilst maintaining the purpose of supporting the customer ·To always maintain a high level of professional integrity ·To ensure customers are provided with the most appropriate solutions according to their needs. ·Ensure that a genuine customer-focus is always paramount in every task that is carried out ·Work within strict deadlines, to targets and Key Performance Indicators (KPI's) and to adhere fully to set SLA's ·Despite the importance of deadlines and targets to reach, a genuine customer focus is essential Essential and Desirable Criteria: Essential: ·Experience in a KPI driven environment, specifically within a Contact Centre capacity ·Competent general IT skills ·Excellent communication and listening skills ·The ability to explain complex information clearly and simply ·Developed negotiation skills ·A willingness to listen and learn, take on additional information and deliver to the expected standards ·A positive and professional demeanour ·An honest and trustworthy manner ·Attention to detail ·The ability to analyse and research information ·A positive and solution-focused mentality Important Working Relationships: ·Acquisitions Team Leaders ·Contact Centre Manager ·Head of Contact Centre ·Other Departments and Team Leaders within Rightio e.g. Logistics, Customer Services and Quotes

The Electoral Commission has an exciting new opportunity for a Regulatory Support Adviser (Stakeholders) to join their team. Location: London Salary: £31,054 Job Type: Permanent, Full Time Regulatory Support Adviser (Stakeholders) - Us: Are you interested in joining an organisation playing a vital role in the democratic process? It has been a busy time at the Electoral Commission, with a number of significant electoral events having taken place recently. Now is a really exciting time to be joining The Electoral Commission and we have two roles in a new team delivering our support strategy to our regulated stakeholders. The role The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and to ensure its integrity. Regulatory Support Adviser (Stakeholders) - The Role: - This is a great opportunity to join a new team and be part of strengthening the Commission's work to better support its regulated stakeholders - The Regulatory Support Team is responsible for delivery of the regulatory Support Strategy - The Strategy is about listening and providing support in order to better meet the needs of the regulated community - As part of this new team you will be responsible for co-ordinating and planning stakeholder engagement to ensure greater understanding and compliance with the rules - You will be involved in developing new initiatives and developing new tools to ensure that communication to stakeholders is clear and user friendly -This includes working towards a long term strategy to ensure the Commission continues to meet the needs of its stakeholders. - This is a new stream of work within the Commission and the role is an opportunity to ensure that we are really meeting the needs of our stakeholders, delivering transparency to voters and making compliance with the rules as easy as possible Regulatory Support Adviser (Stakeholders)- Key Skills & Requirements: - Experience of developing and maintaining good relationships with external stakeholders - Experience of providing information to the public in a variety of formats - Proficient level of IT skills including MS Excel, Word, and Outlook - Strong organisational skills including the ability to juggle multiple tasks, prioritise and organise workloads effectively - Strong analytical and problem solving ability - Good oral communication and interpersonal skills - Political sensitivity, tact and discretion, particularly in dealing with sensitive issues We offer excellent terms and conditions, including flexible working hours and the opportunity to join the Civil Service pension arrangements (dependant on scheme rules). The closing date for applications is 11.59pm, Friday 7th May 2021. Interviews will likely be held on the week commencing 17 May 2021. We would like to continuously increase the diversity of our employees. Applications from Black, Asian and Minority Ethnic candidates are particularly welcomed. To begin your application for this Senior Welsh Language Advisor opportunity, please click 'Apply' now to be redirected to our Electoral Commission careers page. You can also find further information on the role there.

We are looking to recruit a Retail Apprentice for our shop in Tile Hill. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. What does the apprenticeship involve? - Working in a busy shop and learning how to be a great retail assistant. - Regular pre-arranged visits (every 4 to 6 weeks) from an assessor from our apprenticeship provider. - Regular completion of apprenticeship coursework. - Completion of functional skills in English and Maths (only if required). - Completion of an assessment at the end of your 12 months of training. Pay, working hours and benefits: You will earn £6.55 per hour from day one and are guaranteed 35 hours pay per week. This means that your weekly pay will be at least £218.75. In addition, you will also benefit from: - A retailer level 2 apprenticeship standard qualification. - Paid time to complete your apprenticeship coursework. - Great training and support. - Opportunities for career progression. As one of our retail apprentices you will: - Make all of our customers feel welcome with a friendly smile and simple hello. - Help customers find the items they are looking for. - Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye. - Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy. - Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy. You will need: - A friendly, positive, hardworking approach to work. - To enjoy being busy as there is always something to do. You'll jump from putting out deliveries to serving on the till, helping customers on the shop floor, completing important cleaning and stock rotation routines and more! - To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down. - A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rota's are planned three weeks in advance and your commitments outside of work will always be taken into consideration when planning your shifts. - Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability. More than just a job: There are many opportunities for a career at Farmfoods. We have some great training programmes in place and only promote to Shop and Area Manager positions from within. Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.

Property Coordinator We have an exciting opportunity for a Property Coordinator with our team based in Leighton Buzzard. The role will be to provide Property Management and Tenancy administration support services to the branches, landlords and tenants. You will be joining a busy, vibrant and sociable team with the opportunity to study for qualifications within the property sector and a competitive salary. You will be responsible for: To provide Property Management and Tenancy administration support services to the branches, landlords and tenants Undertake duties in line with signed Terms of Business, particular focus on co-ordinating property maintenance Ensure that a working float is available at all times, report lack of funds to line manager Liaise with branches to ensure routine and additional property visits/checks are carried out in the required time frame Liaise with contractors/outsourcing resources to ensure repair/maintenance works are carried out to a satisfactory standard and timescale and in line with any guarantees/warranties Where possible and financially viable to the landlord, to claim for repair/maintenance work under insurance Establish whether liability for work is landlord's or tenant's Draw up schedule of costs based on checkout report Mediate and negotiate between the parties regarding the disposal of the deposit Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits and landlord bills Co-ordinate and prepare renewal of tenancies Prepare relevant notices following instruction from the branch Draw up all non-standard tenancy agreements following instructions from branches and forward in a timely manner Draft non-standard clauses and addenda for team leader approval Your experience and skills will include: Ability to work to deadlines and prioritise own workload Excellent written & verbal skills Good analytical ability Strong communication skills with the ability to develop and maintain strong customer relationships Ability to stay calm under pressure Excellent negotiation and influencing skills Experience in fast paced customer focused environment Able to work to targets Excellent team player About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

About the vacancy History Today is bringing the management of its subscriber database back inhouse and is now looking for an experienced, self-reliant and enthusiastic Data and Customer Service Manager to look after our subscriber and customer database, offer customer service to our 14,500 subscribers, plus our readers and online archive users, and to provide analysis and reports. The Data and Customer Service Manager will be responsible for the day-to-day management of our new subscription database (Chargebee), will enable analysis and reports for colleagues and will provide customer service for our subscribers and readers. This is a fantastic opportunity for the successful candidate to have major influence on the next phase of History Today 's development. About you You will relish the responsibility of offering first-class customer service to all our readers and archive users thanks to an in-depth knowledge of both our CRM and our products. You will be also be brimming with ideas about how to develop and constantly improve every aspect of our customer service and data management. As Data and Customer Service Manager you will be expected to: Become highly proficient in operating Chargebee. For example, by entering orders, renewing subscriptions, bulk uploading orders, managing our direct debits, running reports and providing data analysis Mange payments via credit card and direct debits Provide comprehensive customer service both via email and phone Liaise with Subscriptions Fulfilment agency colleagues in the USA Extract data and compile reports Work with colleagues on marketing emails and letters Continue to develop and exploit Chargebee functionality As Data and Customer Service Manager you will need: To love data, detail and routine To be experienced in dealing with a range of customers: the public; schools and Universities; agencies; suppliers and others To be self-motivated and organised To have some understanding and appreciation of History Today, our online archive and the subject The ideal Data and Customer Service Manager will be: Experienced with CRM and data handling Methodical, organised, efficient and with an eye for detail Reliable, with the ability to manage schedules A good communicator, both verbal and written, who welcomes dealing with the public An effective team player, but with the essential ability to work individually Willing to learn and develop About Us Published since 1951, History Today is Britain's best serious history magazine with 14,500 subscribers throughout the world and shop sales of 3,300, while we host the world's leading history website, with 800,000 monthly pageviews. It combines news and commentary on historical topics with a digital archive of over 12,000 articles, most of which are behind a paywall and accessed by students, researchers, schools and colleges, and history enthusiasts throughout the world. This is a full-time post with a starting salary range of £29,500-£33,000, dependent upon experience, flexible working arrangements, and a contributory company pension scheme. This is a rare opportunity to become a critical member of our small, highly skilled and motivated team at one of the UK's most respected independent publishers. The role offers the right candidate both the opportunity to learn and innovate as well as a high level of autonomy. This position is London-based and we welcome applications from any suitably qualified candidate. If this interests you, send your CV and a covering letter outlining your relevant experience to the attention of the Publisher. Applications close on 4 May 2021 and interviews will follow promptly thereafter.

Location: Manchester Division: Ticketmaster Sport Line Manager: Assistant Ticketing Operations Manager Contract Terms: Fixed Term initially until Aug, 35 Hours per week (to business requirements), Monday to Sunday (5 of 7 days) THE TEAM Ticketing Operations provide a range of membership and ticketing support for Major sporting clubs and events. We're a diverse team with a genuine passion for providing excellent service to our clients and their fans. THE JOB The summer period is traditionally an exciting time for Ticketing Operations at Ticketmaster Sport as our clients ramp up their preparations ahead of next season at the same time that cup finals take place and trophies are handed out for the season in progress! Successful applicants will be fully trained on all our clients' systems to equip them to offer all-round support in each of these areas according to constantly changing demand. Core responsibilities will involve interacting with fans via customer support phonelines and email, as well as packing membership cards and packs, amongst other associated tasks. WHAT YOU WILL BE DOING Providing Membership support on behalf of sports clients/events via customer service phonelines to assist fans with queries, sales and renewals. Processing email queries from fans and customers to assist with sale and renewal processes Establishing a solid understanding of company systems to provide the appropriate level of excellent customer service expected by clients. Accurately prepare membership Items for dispatch and provide full Membership benefits. Admin duties in preparation for events to ensure an efficient process on the day and delegated tasks from Assisting Team Lead Supporting the Ticketing Operations Assistant Core Team in their responsibilities to assist in meeting targets. WHAT YOU NEED TO KNOW Customer Service experience Call Centre experience preferable Excellent written English in order to professionally respond to customer queries via email. Proven history of consistently achieved targets. A basic knowledge of Microsoft Excel An enthusiasm for sport is preferable YOU (BEHAVIOURAL SKILLS) Professional Telephone Manner Attention to detail Punctuality and time efficiency OUR VALUES Rock Solid Reliability - I earn the trust of clients, co-workers, and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. CULTURE We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one incredible experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences - Fan First. DEADLINE MONDAY 19th APRIL - we reserve the right to close applications at any time.

Job Role: Customer Service Consultant (full time, permanent, home based) Location: Swansea and surrounding area Salary: £17,900 (with potential to move to £19,900 after 12 months in role) Closing date: Ongoing We're looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we're here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence. As a Customer Service Consultant in our telephone-based Contract Centre team you'll spend your time helping people when they call the bank. You'll be there to find out exactly what our customers need are by listening and building relationships. You'll live in Swansea and the surrounding area, be able to travel to our Swansea office for induction training and on an ad-hoc basis, spending most of your time working remotely. If working remotely is new to you, don't worry, we'll give you the support and equipment you need to get step up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction. We'll pay you £17,900 from day one, with the potential to increase to £19,900 after 12 months when you're able to help more customers in more ways. Other benefits include an annual award based on company performance (10% on target), an extra 4% of your salary to spend on flexible benefits each year, a company pension scheme and 22 days holidays (plus bank holidays). We'll need you answering calls when our customers need us, you'll work 35 hours per week between 8am and 8pm Monday to Sunday. Your shifts may vary week on week, we'll ensure you know your shift pattern at least 4 weeks in advance. You'll also be required to work 4 weekend shifts out of every 8. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We're passionate about giving our colleagues great career experiences. We believe banking is just as much about people as it is about money. So, we make sure our colleagues have everything they need to do a great job. We're not like other high street banks. We're careful not to lend more than our customers can afford and we invest every penny deposited with us back into supporting loans and mortgages to other TSB customers. What we need today We're looking for conscientious, enthusiastic people who bring a talent for talking to and helping different kinds of people. At TSB we: Feel what customers feel - By feeling what the customers feel you'll be able to consistently engage with them in the most productive way when they need us. Look for better - Customers want to speak to friendly, helpful people when they call their bank. You'll be able to find out exactly what our Customer's needs are by listening to them and building good relationships, always looking to be better for each customer. Say it straight - You'll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You'll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer. Do what matters - Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways. So, if this sounds up your right up your street, come and join our growing team. We make things happen! We are TSB. We are a place for everyone, so whoever you are and wherever you work, you can be yourself here .

Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team. Job Description Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table. You'll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience. You will; Welcome customers warmly in to the business Live our values of Service, Teamwork, Ambition, Responsibility and Solutions Work with your colleagues to provide efficient and dynamic service Deliver an excellent quality experience by evaluating individual needs and acting upon this information Communicate effectively with colleagues and card room supervisor Create an environment of community and fun Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game. Interact with customers in a range of ways that is consistent with their experience and ability in the game Maintain the security of the game, cash and assets Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling Qualifications Positive attitude Experience of working successfully in a hospitality role Previous experience working as a poker dealer (Preferred) Fanatical about delivering unrivalled customer experience Ability to collaborate with the wider business Comfortable with change and ability to embrace new ways of working Good interpersonal skills and conflict resolution Must be able to work shifts at any time of the day, including weekends and bank holidays. Additional Information Full and Part Time available

Job Role: Customer Service Consultant (full time, permanent, home based) Location: Swansea and surrounding area Salary: £17,900 (with potential to move to £19,900 after 12 months in role) Closing date: Ongoing We're looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we're here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence. As a Customer Service Consultant in our telephone-based Contract Centre team you'll spend your time helping people when they call the bank. You'll be there to find out exactly what our customers need are by listening and building relationships. You'll live in Swansea and the surrounding area, be able to travel to our Swansea office for induction training and on an ad-hoc basis, spending most of your time working remotely. If working remotely is new to you, don't worry, we'll give you the support and equipment you need to get step up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction. We'll pay you £17,900 from day one, with the potential to increase to £19,900 after 12 months when you're able to help more customers in more ways. Other benefits include an annual award based on company performance (10% on target), an extra 4% of your salary to spend on flexible benefits each year, a company pension scheme and 22 days holidays (plus bank holidays). We'll need you answering calls when our customers need us, you'll work 35 hours per week between 8am and 8pm Monday to Sunday. Your shifts may vary week on week, we'll ensure you know your shift pattern at least 4 weeks in advance. You'll also be required to work 4 weekend shifts out of every 8. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We're passionate about giving our colleagues great career experiences. We believe banking is just as much about people as it is about money. So, we make sure our colleagues have everything they need to do a great job. We're not like other high street banks. We're careful not to lend more than our customers can afford and we invest every penny deposited with us back into supporting loans and mortgages to other TSB customers. What we need today We're looking for conscientious, enthusiastic people who bring a talent for talking to and helping different kinds of people. At TSB we: Feel what customers feel - By feeling what the customers feel you'll be able to consistently engage with them in the most productive way when they need us. Look for better - Customers want to speak to friendly, helpful people when they call their bank. You'll be able to find out exactly what our Customer's needs are by listening to them and building good relationships, always looking to be better for each customer. Say it straight - You'll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You'll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer. Do what matters - Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways. So, if this sounds up your right up your street, come and join our growing team. We make things happen! We are TSB. We are a place for everyone, so whoever you are and wherever you work, you can be yourself here .

T&K Associates have an excellent opportunity for an experienced Customer Service Coordinator to join our Client on a Temporary - Permanent basis in Shepshed, Loughborough. Due to expansion within the business, it is an exciting time to join a friendly team and grow with the business. Customer Service Coordinator Job Details; £19,401.20 per annum 8am - 5pm Monday - Friday & 1 in 4 Saturdays 8am-12pm Friendly working environment Free on-site Car parking Bike to work Scheme Well-being scheme Pension Customer Service Coordinator Job duties; Sales administration Resolving Customer queries and escalating queries to the Customer Service manager if needed Processing sales orders in line with Company deadlines Checking orders for anomalies Dealing with complaints and providing a resolution Looking into Customer credits and resolving order discrepancies Ensuring a positive Customer Service experience is provided to Customers at all times Coordinating with key departments and external contacts to coordinate the successful delivery of goods Customer Service Coordinator Person Specification: Strong administration skills with an excellent telephone manner IT literate with experience of using Microsoft Office Ability to remain calm under pressure to meet deadlines Strong attention to detail with excellent literacy and numeracy skills Outstanding Customer Service skills with the ability to deal with Customers at all levels If you are interested in the Customer Service Coordinator role, then please apply now by sending your CV to Tanya/Kirsty at T&K Associates.

Description Do you have experience dealing with customers and have an excellent eye for detail? This opportunity is a Customer Service Represntative role with a difference! At Huboo, we are an e-commerce fulfilment company. We are rapidly growing and need excellent people to join our growing business working in our online retail support team! This is an exciting time at Huboo, and you will be joining an amazing team based out of Emersons Green depo with great opportunity for fast-track progression opportunities and a great working environment. Key responsibilities for a Customer Service Representative: This is no ordinary online retail role dealing with customers! We are looking for a driven individual to take on the task of supporting our clients and making them the best they can be. Key responsibilities include: Building strong client relationships and taking ownership of specific clients Always provide an excellent client service Working in a fast paced, busy environment Processing and shipping orders for your client's online shops Oversee booking new products in and making sure your client's merchandise and business is running smoothly Showing excellent attention to detail always to ensure your clients orders are correct Processing all customers orders and making sure they are packed and sent out on time and in line with the client's brand guidelines Working with autonomy and accountability ensuring you make the right decisions for clients and communicate this positively Requirements Experience and skills needed Customer Service Representative: Due to the nature of the role it is essential that you can think on your own, are organised, and willing to take on some responsibility. We would also like to hear from you if you have: Customer based experience desired but not essential The ability to think on your feet Commitment to always work hard and give 100% Able to work on your own and as a team A professional methodical approach A curious thinker, problem solver with a creative edge! The ability to build strong relationships, listen and understand your colleagues and clients You will need to be forward thinking; we do not want someone who will settle for the status quo, new ideas are certainly encouraged! Benefits Benefits for a Customer Service Representative: Excellent pay rate starting at £9.50 per hour and will rise as you progress Working hours - 37.5 hours per week. The role will begin as Monday - Friday, but may possibly transition to 4 days on 4 days off. On completion of this transition the pay rate will increase to £10-11 per hour Excellent working environment in Emerson's Green, Bristol An opportunity to grow with the business with fast-track progression opportunities Paid Holiday Company Socials Games room Relaxation room T.V Room Learning and Development Free coffee, latte, hot chocolate and more on site Flexible working Shares in the business Medical insurance (opt in) Free parking Pension

Immediate Start - Make Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. 20Cogs could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK's top brands. Earn cash and vouchers doing paid emails, paid surveys, data entry, market research and more Payments via BACS or PayPal Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, HR, customer service, driving, security, council, farm, marketing, retail and NHS workers. Also school leavers, students about to graduate and trainee apprenticeship. So whether you're an administrator, PA, receptionist, carer, farm worker, cleaner, student, cashier, chef, nurse, estate agent, teacher, graduate, delivery driver, supermarket worker or night shift warehouse operative - you'll be in great company. *PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete.* Click Apply Now to get started!

Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. 20Cogs could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK's top brands. Earn cash and vouchers doing paid emails, paid surveys, data entry, market research and more Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, HR, customer service, driving, sales, council, farm, security, marketing and NHS workers. Also school leavers, students about to graduate and trainee apprenticeship. So whether you're an administrator, receptionist, office worker, PA, carer, cleaner, teacher, delivery driver, supermarket worker or night shift warehouse operative - you'll be in great company. *PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete.* Click Apply Now to get started!

Customer Service and Sales Advisor - Student Accommodation Location: CentralPortsmouth Salary: £9.76 per hour + bonus + benefits Hours: 37.5 hours per week. Shifts will be Monday - Friday, working between the hours of 8am - 8pm. Weekends will be required on a rota basis THIS IS A 3 MONTH CONTRACT The role Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Service and Sales Advisor role will be extremely varied. Expect no two days to be the same! What youll be doing Providing a welcoming front of house reception service Conducting flat viewings, inspections, and leading sales conversations Planning and running events for our students Whatwere looking for A caring, warm person with a positive attitude An excellent communicator; youll be happy to chat to our students and answer their questions Youll also have great time management and organisational skills What youll get in return Pension scheme - based on how much you save, well contribute 1% more Weve earned a Gold award for Investors in People, so youll be working for an employer who really cares about you and your career Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, we are a FTSE 250 business and the UKs leading provider of purpose-built student accommodation. You can find us in 27 leading university towns and cities, with close to 75,000 students calling uS home! We pride ourselves on delivering excellent service to our customers; no-one knows students better. Our purpose is to provide a Home for Success for the students that live with us, and a workplace to thrive and grow for the people who work with uS.Click to find out more about life at Unite Students Room for Everyone Were proud to be an equal opportunities employer and were passionate about building inclusive teams. We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong. It is important to us that our people reflect the diversity of our students and the communities we work in. We celebrate being different and work together to be the best we can be. If this position sounds exciting to you, we would love to receive your application! Coronavirus Update Please be assured, we are continuing to recruit for the vacancies advertised on our Jobs page and will be taking every precaution necessary, in line with Government and WHO guidelines, to ensure the health and safety of our candidates, employees and customers during the recruitment process. While Government restrictions are in effect, all recruitment will take place without any physical contact; we will be using video interviews and telephone interviews to help you to bring your application to life from home! If you have applied for a job with uS, we will be in touch with an update on your application soon. Thank you.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Who are Safetykleen? We are the leading provider of chemical cleaning and environmental solutions and we offer a unique service that combines parts cleaning equipment, environmental consultancy, and industrial waste collection to a diverse customer base, including transport, metalworking, manufacturing, and construction. With 19 branches across UK and Ireland, we are looking for a talented individual that has the drive, enthusiasm, and commitment to deliver a professional service within our customer service sector to support our business growth. If you are this individual, we will offer you a competitive remuneration package, in addition to providing you with the latest technology and support to ensure that you are successful within your career at Safetykleen. Job responsibilities for Customer Service Advisor To manage inbound and outbound customer contact via telephone, email and webmail. To escalate enquiries internally to ensure customer receives resolution. Complaint, Risk and Cancellation case management and route cause analysis. Management and maintenance of customer accounts, ensuring needs are fully understood and reflective in systems in a timely manner. Working with business systems i.e. data input, work order creation and carry out analysis and reporting. Prepare and submit periodic reports for internal and external customers. Liaison with and support of Safetykleen colleagues to enable them to successfully complete allocated tasks whilst ensuring customers 'expectations of service are met as a minimum General office duties. Any other duties reasonably requested and which are within the scope, spirit and purpose of the job. Role requirements for Customer Service Advisor Excellent communication skills Team worker Energetic and self-motivated within a work environment Honest and reliable Punctuality and excellent time management To be methodical when performing daily tasks ensuring full compliance with Safetykleen UK procedures and legislation Conveys an image which represents Safetykleen UK, their role, and the core values Benefits for Customer Service Advisor Enhanced industry standard salary Private healthcare scheme Life Assurance coverage from day 1 Stakeholder's Pension scheme 28 days holiday entitlement inclusive of Bank Holidays Corporate discount scheme focussed on your wellbeing, including Virgin Active Gym membership We provide support and access to a range of internal and external courses to help develop and progress your career with us Finally, we recognise those important celebrations in your life, such as birthdays, work anniversaries and becoming a parent.

Customer Service and Sales Supervisor City: Glasgow Location: You will be working at multiple properties in Glasgow city centre, all of which are easily accessible by public transport Hours and Rota: 37.5 per week working between the hours of 8am - 8pm. Some weekend work will be required on a rota basis Salary: Up to £25,000 + bonus + benefits What we look for in you The student experience is at the forefront of everything we do, so youll be passionate about delivering top customer service Ideally you will have experience within customer service and sales Previous team leader, supervisory or management experience Experience of performance management and people development Experience of motivating others in the delivery of excellent customer service A calm, professional and objective approach when handling difficult situations Most of all, youll be someone who can respect, encourage and connect with the people you work with and the students who live with us What youll get up to as a Customer Service and Sales Supervisor To give you an idea what to expect, youll be: Leading a team that delivers high quality customer service Completing line-management duties including monitoring quality of work, performance management, rota planning, conducting regular one-to-one meetings and supporting team development Ensuring the safety and welfare of our student customers Promoting and delivering sales best practice within the city Taking accountability for overall property presentation Overseeing and completing general financial and administration duties Building and maintaining positive working relationships with key University stakeholders, local authorities and local communities What youll get in return An annual bonus so you can share in the companys success 25 days paid holiday Pension - based on how much you save, well contribute 1% more Flexible working opportunities Shared Parental Leave - 18 weeks full pay Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, Unite Students is a FTSE 250 business and the UKs leading provider of purpose-built student accommodation. You can find us in 27 leading university towns and cities, with close to 75,000 students calling uS home! We pride ourselves on delivering excellent service to our customers; no-one knows students better. Our purpose is to provide a Home for Success for the students that live with us, and a workplace to thrive and grow for the people who work with uS. Find out more about life at Unite. Room for Everyone Were proud to be an equal opportunities employer and were passionate about building inclusive teams. We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong. It is important to us that our people reflect the diversity of our students and the communities we work in. We celebrate being different and work together to be the best we can be. If this position sounds exciting to you, we would love to receive your application! Coronavirus Update Please be assured, we are continuing to recruit for the vacancies advertised on our Jobs page and will be taking every precaution necessary, in line with Government and WHO guidelines, to ensure the health and safety of our candidates, employees and customers during the recruitment process. While Government restrictions are in effect, all recruitment will take place without any physical contact; we will be using video interviews and telephone interviews to help you to bring your application to life from home! If you have applied for a job with uS, we will be in touch with an update on your application soon. Thank you.

Customer Service and Sales Team Leader In this newly created role, the Customer Service and Sales Team Leader will ensure that our patients are placed into treatment with suitable Therapists quickly and effectively within agreed SLA's. You will have a service mindset to ensure delivery to internal and external stakeholders including patients, clients and Therapists. A key part of the Customer Service and Sales Team Leader role will be the day-to-day management of the team to deliver against performance metrics whilst supporting and driving their development; uplifting team skills and capabilities, driving a culture of continuous improvement and personal development. Initially this role will be working from home until restrictions lift, followed by a blended approach of working in the York office and working from home. You will therefore need to live within a commutable distance to the York office. Responsibilities: - Continuously improve the delivery of customer care and service to ensure that quality of service is to a high standard. - Deliver to KPI's and SLA's, undertake quality reviews working closely with the complaints/QA team. - Identify process improvements, provide solutions and implement change. - Seek to improve 'the way we do business' sharing best practise and developing proposals. - Support internal audits - some of which may include SLA audits, call recording audits etc. - Effectively manage the team through regular meetings including 1-1's/ personal development reviews/team performance meetings. - Support the Operations Manager as required and provide cover in their absence where required. - Analyse reports and management information to improve delivery of customer care and service. Sharing your findings with the relevant teams and individuals. - Attend and lead key business meetings related to Instructions, work closely with internal suppliers and stakeholders to ensure therapist supply meets client demand (volumes).. Qualifications and Experience: - Prior experience of managing and leading teams is essential. - Ideally experience within a contact centre service and sales environment. - Involvement and experience delivering projects would be advantageous. - Proficient in IT systems including Microsoft office and comfortable with CRM packages. - Excellent verbal and written communication skills with evidence of successful customer interactions. - Experience of working in fast paced organisation. - Ability to carry out assignments to completion within parameters of instructions given. - Have an interest in the Mental health sector. About CBT Clinics: CBT Clinics are on an exciting mission to be the UK's leading provider of psychological assessments and outpatient treatment, and we're growing! Last year we delivered over 90,000 therapy sessions, with a 99% satisfaction rate to our clients and patients. We achieved this by delivering the right treatment, offering flexibility and choice to our patients, all delivered with the human touch and an emphasis on positive outcomes. We are a leading provider in the personal injury and rehabilitation market and also work with several high profile insurers and corporates. We are investing heavily in the use of technology and digital solutions so that our customers can access treatment at a time and place to suit them. Location: Home Based until restrictions lifted, followed by a blended approach of working in the York office and working from home. Contract Type: Permanent Hours: Full Time Salary: £22,350 - £24,900 + free parking Benefits: 31 days annual leave (including bank holidays), Contributory pension scheme, Life Insurance cover, Free Parking Onsite - York Office, Enhanced maternity/paternity pay, IT Equipment Provided, Cycle to work scheme, Referral payments for recommending Staff, Employee Wellbeing and EAP service. The CBT Clinics Group is an inclusive equal opportunities employer, and we welcome applications from every sector of the community. You may have experience of the following: Customer Service Team Leader, Sales Team Leader, Contact Centre Team Leader. Customer Service, Call Centre, Team Leader, Mental Health, Vulnerable People etc.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Business Service Executive Leeds £22,200 starting salary, up to £24k OTE (salary can increase after 6 months depending on performance) Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Sky Business Communications is a rapidly growing business-to-business division of Sky, offering a range of communications solutions including high-speed Wi-Fi, ethernet, broadband and telephony. We're looking for exceptional people to join us as we build a unique B2B communications business dedicated to providing reliable, innovative services to small businesses. This is a great opportunity to join us as a Business Service Executive . You'll provide excellent customer service along with resolving issues and problems as they arise. In doing so, you'll receive an excellent starting salary and an opportunity to earn extra on top. What you'll do: - Account manage businesses to create long term relationships making them promoters of our Sky Business Broadband & Voice services - Support our customers with troubleshooting potential technical issues - Effectively configure any advanced products and showcase these to the customer over the phone - Strive for first time resolution while handling all issues with accountability, ownership and urgency - Create the very best customer experience, ensuring its seamless for our customers - Ensure your positive attitude shines through on every interaction with customers What you'll bring: - A background in providing the best customer experience within a Business to Business (B2B) environment - Proven capability to account manage customers in a role where service levels are key - Ability to face challenges and push through to completion - A great customer rapport through telephone and written skills - The passion to take real accountability for your actions and goals - If you already have an understanding of voice and broadband, great! Don't worry if not, we'll give you all the training required to solve technical queries Initially, you'll generally work between the hours of Monday to Friday 8:00am - 6:00pm, however this is likely to change to include evening and weekend working. The rewards: We want you to feel confident when talking about our products, so you'll get free Sky Q, phone and broadband. But that's not all, you'll also get: - 30 days annual leave (and three bank holidays) - A generous pension - Private healthcare and dental - A range of high street discounts - Expert on-the-job training and support Where you'll work: Your base site will be in Leeds, however due to the ongoing coronavirus pandemic, we're having to flex our recruitment and working practices to ensure we keep you and our staff safe. If you're invited to an interview, it's likely this will be a virtual interview using video, and we'll do our best to make the process smooth and straight forward for you. Should you be successful for this role, it's likely you'll need to spend some of your time working from home to begin with. You may be required to return to working full time at your base location with short notice, in line with any changes to government guidance, but we'll talk to you about this in more detail at the right time. Inclusion: We work hard to be an inclusive employer, so everyone at Sky can be their best. That means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about . Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Job Role: We are looking for a Customer Service Administrator to join our Complaints Team to assist with the effective running of the Non Conformance System. The ideal candidate will process returns paperwork, raise credit requests for authorisation, have an excellent telephone manner and have the ability to gain and retain knowledge of technical details relating to our products. Key Responsibilities: Processing completed returns paperwork following receipt from the Goods In / QC Dept. Raising credit request paperwork for authorisation. Posting credit notes once authorisation has been obtained. Chasing outstanding customer returns within agreed timescales and updating the Non Conformance System with details of the customer's response. Ensuring an excellent level of housekeeping on the Non Conformance System to include closing off old Non Conformances. Making follow up calls to customers following delivery of replacement product in relation to quality issues and recording customer feedback onto the relevant Non Conformance Document. Liaising with internal depts (production and warehousing) to chase through complaint investigation findings / sample validations. Assisting the Customer Service Team with logging complaints in busy periods. Entering scores from Customer Satisfaction Survey onto the relevant Non Conformance Document. Adherence to all organisational policies. Ensuring all tasks are completed to agreed deadlines. Work efficiently and effectively. Ensure effective communication with the customers. Promote and display the Epwin Core Values. To work as part of a team and contribute to positive change including system and procedure changes. Key Experiences and Skills Required: Competent with Navision and Excel. Good level of numeracy. Strong communication skills. Experience of complaints management (preferable). Personal Attributes: Organised approach to work. Ability to work on own initiative. Attention to detail. Inquisitive, tenacious and persistent. Positive approach to the working environment. Driven approach to work.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Reed in Partnership changes peoples lives for the better. Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theory test in several locations across the UK. If you are passionate about providing world-class customer service and are looking for a role starting in August that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you. We are inviting applications for Driving Test Centre Associates with training in August and full commencement in September 2021. If this role appeals to you, please let us know by registering your expression of interest. We will be in touch with the journey from here and will keep you informed every step of the way. What is the job about: Meeting and greeting participants and visitors to the test centre, you will be facilitating their experience throughout the testing process. You will be responsible for the invigilation of tests and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to. Your main responsibilities would be: Helping to manage attendance at the Test Centre, ensuring only authorised people have access. Providing a high level of customer service to ensure that the candidates' test centre experience is a welcoming, smooth and efficient service. Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard. Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing. Explaining the test process to candidates and dealing with other queries as required. Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion. Periodically downloading and reviewing tests and test centre schedules. Performing daily test centre opening and closing procedures. Handling and reporting incidents that could impact candidate testing. Whats in it for you: These roles offer a flexible working pattern (either full-time, part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. Required Skills and experience: Significant demonstrable experience in providing high-quality customer service. Excellent attention to detail and accuracy. Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. Excellent judgment and decision-making skills. Experience in working with diverse customer groups. Flexible in working hours and days, including evenings and Saturdays if possible. Applicants must hold a full UK driving licence. Commitment to Diversity & Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for BAME and disabled applicants who meet the minimum criteria.

Operations Manager - Customer Service Return on Investment is market-leading, fast-growth outsourcing business specialising in providing sales support and customer services to the automotive industry. The business employs c.300 people across a range of location; we are very proud of out client-base - we now work with over 20 major, global manufacturers in addition to leasing companies and dealerships. The vast majority of our work is B2B, however a major growth area for us is Business to Consumer customer services. We currently employ c.50 people in this area of our business and it is forecast to grow exponentially. As a result we are looking for a skilled Operations Manager to support the Customer Services Director in the delivery of SLA across 3 client accounts. The role is based from our Milton Keynes Office. During COVID-19, the position is based from home but you should ideally locally to our Milton Keynes office. You will manage c.35 staff through 6 first line managers who will directly report to you. Responsibilities: Managing the output of the agents to hit key performance indicators agreed with clients through first line Team Managers / Assistant Team Managers Working with clients and Account Managers to identify issues and opportunities for service improvements Resource planning and forecasting Working across departments (e.g. IT) to ensure that the teams are given the correct tools to perform their tasks to the highest standard Supporting sales and the Customer Services Director with bids, tenders and proposals Requirements: Extensive contact centre management experience with proficiency with multi-channel contact centres and systems e.g., Amazon Connect, Fresh Desk, live chat, social media Proficient with CRM systems e.g., Siebel, SalesForce Experience in resource and shift planning Strong problem-solving skills Previous experience of Automotive/Fleet environment (desirable) About ROI: Return on Investment is a market-leading, pioneering business based in Nantwich in South Cheshire employing over 300 employees across five locations. ROI is a unique business; our success is based on an absolute focus on delivering excellence to our clients by creating a company that people love to work for. Location: Milton Keynes (Home based during Covid-19) Contract Type: Full Time, Permanent Salary: Up to £44,000 per annum Why you should work for ROI: ROI has an excellent track record of growth and innovation; you will find that our approach will give you excellent support and career development. You will be: Set up to work remotely and trained accordingly during the current coronavirus outbreak Working with a major, prestigious account within a high-performance established team Given genuine opportunities for career progression and enrichment - there are many career avenues within the business from this entry point into the company Offered a highly competitive benefits package including a £500 health and wellbeing allowance, medical benefits, the opportunity to apply for funding for future study, access to discounts for the purchase or lease of vehicles and an excellent pension scheme. No agencies please. You may have experience of the following: Customer Services Manager, Customer Service Manager, Customer Service Team Leader, Customer Service Supervisor, Call Centre Manager, Call Centre Team Leader, Call Centre Supervisor, Contact Centre Manager, Contact Centre Team Leader, Contact Centre Supervisor, etc. Ref: 98153

Manchester Fertility is one of the UK's leading private fertility clinics. Based in Cheadle in South Manchester, we help patients to realise their dream of starting a family and have helped more than 6500 babies to be born. As one of the first private fertility clinics, established more than 30 years ago, we pride ourselves on being innovative, nurturing and offering the highest level of care. Patients have access to the latest fertility treatments and specialist doctors who are experts in their field and we are proud to have one of the largest donor egg and sperm banks in the UK. It is our personal approach which sets us apart and gives us our outstanding reputation for excellent patient care and innovation. As an employer, we offer this same care to all of our colleagues and can offer a diverse, interesting and supportive career. We are proud of our great working environment and loyal and dedicated team and will continue to invest to help our colleagues and our patients. The In Patient Team is responsible for supporting patients through their treatment right from the initial enquiry to when treatment starts. The team provides a continuous, quality service to all patients by managing the patient flow efficiently, delivering excellent customer service and positive management of the entire patient journey. Key Responsibilities: You will be learning in this role but once you have received training, we would expect you to be confident in the following areas: Dealing with incoming enquiries via telephone / email / web / live chat Booking appointments and offering information Liaising with the clinic team as and when required Maintaining patient records Arranging necessary paperwork in preparation for commencing treatment working with relevant teams Maintain patient confidentiality at all times Provide patients with accurate and up to date information on request (by email/telephone or face to face) Use the Patient Record Management system to track and follow up potential leads Maintain accurate diaries on MediTEX when booking appointments General office administration (filing/photocopying/making up notes) Adhere to HFEA guidelines (ensuring consent forms are current, Pregnancy outcomes recorded) To ensure the administrative function on the In Patient Team is carried out to the highest standard Keep up to date with current procedures and unit agreements Required Attributes/Skills/Experience: Exceptionally empathetic with a passion for patient service A proven track record of understanding a patient's perspective and addressing any patient concerns /obtaining a resolution should issues arise A real interest in IVF and fertility Experience of dealing with patients on the telephone and face to face Self-motivated and able to prioritise your workload Excellent communication skills, diplomatic, tactful and the ability to deal with difficult situations Organised and able to multi-task Excellent time keeping Excellent I.T. Skills Education and Experience: GCSE must include Maths and English Experience in a similar environment/customer/patient facing role is desirable. Knowledge of IVF is also desirable Previous administration experience is essential Previous experience in a customer facing role Term: 12 month fixed term contract

Here at CDSL, our aim is to be the first choice for home appliance after sales service, spare parts and accessories. With over fifty years' experience behind us we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Whirlpool, Hotpoint, Hoover and Bosch to name a few! We have an exciting opportunity for a Team Manager to join our fast paced Contact Centre. As a Team Manager, the role will involve Leading, managing, coaching and motivating a team of advisors in a busy and fast paced contact centre Managing team performance to ensure professional customer service is maintained at all times Setting and meeting performance targets for service levels, efficiency, sales and quality Ensuring quality and productivity targets are met through monitoring of KPIs and performance Analysing performance data and information to drive KPI improvements Forecasting and analysing MI against budget figures on a weekly and/or monthly basis Monitoring calls to improve quality, minimise errors and track advisor performance Coach and develop team to ensure KPI's are met as a minimum and customer experience is first class Identifying opportunities for continuous improvements Day to day management of team, including performance and absence management Attending and conducting team briefs and training sessions Conducting one to ones and reviews with team members Motivating your team through a culture of collaboration, engagement and fun As a Team Manager you will need: Team management experience within a contact centre environment Experience in managing multimedia solutions to deliver the right customer experience Proven track record of achieving targets through building high performing teams A passion about people development and coaching, proven experience in team management and call monitoring Ability to work well under pressure Strong communication skills, both written and verbal Decision making and problem solving skills Excellent planning and organisational skills Experience within a busy contact centre environment We would be really excited if you have: Worked within an FMCG background Experience of managing a team within a sales and service contact centre What we offer: 33 days annual leave (including bank holidays) Free onsite parking Pension scheme Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox Potential to win access to Football tickets for Birmingham City home games Staff discounts on all products