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CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: 21.23 per hour (PAYE) Job Overview: Pertemps is currently recruiting for a proactive and detail-oriented Repairs Technical Officer (Complaints Coordinator) to join the growing team at the London Borough of Harrow. This is a fantastic opportunity to contribute to the efficient delivery of housing repair services in a key support role. The successful candidate will play a central role in managing Stage 1 and Stage 2 complaints, Ombudsman cases, and MP enquiries related to housing repairs. This position requires excellent organisational and communication skills, as well as a strong commitment to customer service. Key Responsibilities: Support the delivery of high-quality repair services for the Council's housing stock, with a focus on responsive repairs, mechanical and electrical (M&E) services, and void properties. Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries. Raise and track repair, void, and M&E work orders, ensuring progress is monitored and delays are addressed promptly. Liaise effectively with residents, contractors, and internal stakeholders to ensure work is completed to the required standard. Review and validate repair orders against submitted invoices to ensure accuracy and compliance with governance and budgetary standards. Maintain accurate documentation and records, including safety certificates and service reports. Work closely with Contract Surveyors to ensure repair standards are met, costs are controlled, and any concerns are addressed appropriately. Requirements: Ability to work independently, manage your own workload, and contribute effectively as part of a wider team. Strong verbal and written communication skills, with the ability to interact confidently with a variety of stakeholders including residents, colleagues, elected members, and external agencies. Good numeracy and analytical skills, with the ability to understand and present basic statistical and financial information. A professional, customer-focused approach, with the ability to deal efficiently and courteously with enquiries in person, by phone, and in writing. Proven ability to produce written reports, conduct audits, complete statistical returns, and escalate concerns where necessary. Strong problem-solving skills and a clear dedication to delivering excellent customer service. About Us: Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees. We are an accredited 'Investor in People', reflecting our dedication to career progression and employee satisfaction. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. Located just 10 miles from the city centre and 13 minutes from Euston via Harrow & Wealdstone station, it offers excellent transport links and accessibility to the M1, M25, and A406. Your personal information will be shared with Cifas to prevent fraud and other improper conduct. If detected, you may be refused certain services or employment. Your information will also be used to verify your identity. For more details on how your information will be used and your data protection rights, visit Cifas.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate. Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business. Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required. Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability. Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery. Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring : Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making. Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs. Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders. Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions. Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business. Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Within Commerce Design, this role supports the Head of Design responsible for Checkout, Activation, and Manage experiences, working closely with the Heads and Leads responsible for Hooks & Storefronts, and Commerce Foundations to create end to end experiences. It does not have people management responsibilities. Hiring manager sits in Philadelphia. What you'll do: - Mentorship, Lead;ership & Design Excellence Actively mentor junior, mid-level and senior designers , fostering growth, empathy, and shared responsibility to support team health. Provide thoughtful, actionable feedback and direction across UX and UI disciplines throughout the full design lifecycle , cultivating a collaborative and inclusive design culture. Champion best practices and elevate design thinking through leadership, example, and active contribution. Lead core and experimental projects, consistently raising the bar through hands-on execution and strategic initiative. - Strategic Design Leadership Own and drive medium-term design strategy, managing multiple projects simultaneously, shifting between direct design work and oversight roles. Prioritize effectively to maintain momentum and deliver outcomes across complex, multi-platform efforts. Maintain a strong professional presence and clearly articulate design rationale to diverse stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior, clearly ready to make the step to Lead . Experience leading multi-platform design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum to deliver outcomes. A portfolio that highlights advanced UX/UI design expertise , demonstrating strong problem-solving skills and adaptability across new domains , as well as proficiency in leading design tools such as Figma and Adobe Suite . We need to see samples of documentation across the design process , including artifacts such as user journeys, detailed flows, wireframes, and polished high-fidelity designs . Excellent presentation skills, with the ability to tailor delivery appropriately to audience. Experience designing complex, data-driven user flows and scenarios; commerce experience a plus . Team overview Organization: Global Design, within the Global Product Organization (GPO) We design the experience at the heart of the home , " weaving multiple vertical products into a single horizontal platform for partners, and a world-class"in-home experience for customers. Our full-stack design team encompasses UX & UI designers, industrial designers, content strategists and writers, user researchers, software engineers, and so much more - all focused on quality in even the tiniest details, so the sum total of the in-home experience is excellent for all customers . Team: Commerce Design The Commerce Design team sits within Global Design. We are a team of about 15 people across the US and UK who are responsible for in-product commerce experiences globally across Comcast, Sky and various syndication partners. We build a scalable, world-class commerce ecosystem extending across TV interfaces, mobile apps, and web . As systems thinkers, we simplify complex challenges to create intuitive customer experiences. Grounded in user research, we balance customer needs with business goals and data insights to deliver effective solutions. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Are you passionate about delivering outstanding service and making things work better across a business? Looking for a role where your customer service, administration, attention to detail, and problem-solving mindset genuinely make a difference? This is an exciting opportunity to join a global distributor of chemicals and ingredients used in everyday products as a Service Coordinator, working at t click apply for full job details

Recruitment Consultant ATA Recruitment (Trading name of Ganymede Solutions) Sector: Permanent Recruitment Maintenance Engineering Location: Leicester (LE3) Remuneration: Up to £32,000 basic (DOE) + Uncapped Commission, 25 Days Annual Leave, Quarterly & Annual Awards, Incentives, Structured Career Progression, Ongoing Professional Development Are you a Recruitment Consultant who loves matching great p click apply for full job details

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE Audible is seeking a media expert to join the Awareness media team to help drive awareness and consideration of Audible and Audible content via innovative media strategies. As a forward-looking and well-established media professional, you will lead key awareness media channels for the region - TV, radio, cinema and out-of-home partnering closely with Audible's global media agency and alongside a team of internal media experts. This role is a rare opportunity to develop high-profile media partnerships for the leading audio entertainment brand in the UK, Germany, France, Spain and Italy. You will manage a significant share of Audible's budget in Europe through high-impact media, while collaborating with Brand and Creative on making Audible an integral part of regional and local pop culture. As a key member of the media team, you will influence large-scale campaigns, while continuously innovating and optimizing. You will define your channels' role in Audible's media mix, provide in-depth channel insight and drive planning, budgeting and testing. ABOUT YOU You have a proven track record of working with multi-market consumer brands, preferably for established brands and a strong commercial mindset with the ability to connect media strategies with commercial impact. As an Associate Director, Brand Media Europe, you will - Work closely with media agencies across DE, UK, FR, IT, ES to negotiate efficient annual deals - Drive media innovation through custom media partnerships with a specific focus on TV, OOH, cinema, radio for brand and content campaigns - Take ownership of operational processes such as budgeting, planning, optimization, testing and reporting - Work with data analytics, including Marketing Mix Modelling, Competitor Reports and PCAs, to evaluate and optimize channel's impact on brand demand, traffic and sign-ups - Define testing and innovation pipeline for the region and each marketplace - Build partnerships with multiple internal (other channel leads, creative assets fulfilment, accounting) and external (agency, vendors) stakeholders - Act as a channel expert with a clear vision and a well-informed point of view - Identify opportunities to scale efficiently, as well as capitalize growth and optimization levers ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Experience managing and measuring marketing performance in various channels - Experience building client and agency ad partnerships - Experience analyzing data quantitatively and using customer research, data and metrics to back up assumptions, identifying opportunities, and assessing the efficacy of marketing programs - Experience using customer insights and data to deeply understand target customers and dive deep - Experience developing test hypothesis and running experiments with an ultimate goal of establishing best practice - Experience innovating and driving effectiveness and efficiency PREFERRED QUALIFICATIONS - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Speak, write, and read fluently in French, Spanish, German or Italian - Excellent understanding of media requirements for successful campaigns - Experience building media and entertainment brands - Experience working with multiple European markets (UK, Germany, France, Italy and Spain) - Ambitious self-starter mentality and entrepreneurial spirit with a strong drive for excellence and delivery of results - Excellent communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Cyber Practitioner Development Programme Location: Samlesbury, with college-based elements in Lancashire. Salary: £27,161 (includes £2,658 concessionary payment). There is potential for promotion at the end of the 18 month training period which will increase the salary to £36,408 (includes £2,658 concessionary payment). Additional skills payments are also possible after the initial 18 months training. These payments start at £4,513 and are subject to periodic review and renewal. Flexible working: Full-time attendance required for the first 18 months, after which opportunities for part-time, job sharing, compressed hours and other flexible working patterns would be considered. GCHQ is an intelligence, cyber, and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity, and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners, MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ, you ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork. Our Cyber Practitioner Development Programme combines dedicated classroom learning with unique on-the-job experience. It s designed to equip you with the skills and knowledge you ll need to thrive in one of our tech teams, delivering pioneering solutions and supporting our cyber mission. That means you don t need any experience or a background in tech to join. You ll bring your curiosity and genuine interest in technology to GCHQ and unlock a fascinating, impactful career, no matter whether you re at the start of yours or looking for a new challenge. Over the course of 18 months, you ll complete training modules that involve a mix of seminars, lectures, lab sessions, real-world simulations and group projects. You ll learn new cyber skills, grow in confidence and gain practical experience alongside a cohort who share your passion. And when you re not studying, you ll rotate between tech teams at our Samlesbury location and put your new knowledge into action. You might be disrupting an adversary s ability to communicate with their contacts or preventing the internet from being used as a platform for major crime. It s varied, impactful work and you ll make real contributions. You ll learn from more experienced colleagues, share new insights and explore our specialist tools and technology. Whether you re using programming languages, undertaking security and vulnerability research or developing infrastructure solutions, everything you do will help develop pioneering end-to-end solutions that support our mission. And at the end of the programme, you ll join a dedicated team and put everything you ve learned into action having built the foundations of a truly rewarding career with GCHQ. To apply, you ll need a minimum of maths and English language GCSEs at Grade C/4 (or equivalent qualifications). However, if you don t, please don t deselect yourself as we ll still consider applications from those with higher qualifications (e.g. A Levels or a degree), provided you can demonstrate equivalent maths and English skills as part of your studies. You ll also have a basic or working knowledge of Linux or Windows operating systems. Collaborative, organised and able to prioritise tasks, you ll adapt to changing environments and be comfortable working with others. Upon joining, you ll be assigned a mentor and a buddy to help you settle in. You ll also receive ongoing support once you ve completed the 18 months training, including funding for relevant and required external training. Subject to periodic review and renewal, you ll also have opportunities to apply for specialist skills payments that reflect your abilities. Ours is an open, inclusive workplace where you ll find a range of sport, interest and social clubs as well as a number of growing affinity groups including ethnic minority and gender equality networks, wellbeing, mental health, neurodiversity and disability groups, LGBTQ+ support groups and faith/no faith communities. You can read more about life at GCHQ on our website. To apply for this role, please visit our website. At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity . To be eligible to apply, you must be a British Citizen. If you hold dual nationality, of which one component is British, you will nonetheless be considered. Candidates must normally have been resident in the UK for seven out of the last ten years. This is particularly important if you were born outside the UK. You can apply at the age of 17 years, if successful you will not be offered a start date prior to your 18th birthday. See our website for full eligibility details .

To maximise the potential of U18 players, giving individuals the best chance of earning post scholarship contracts. Report to Report directly to Academy Manager and Head of Coaching. Roles and Responsibilities Plan, Do & Review the U18s coaching programme outlined in the club s Academy Performance Plan Plan, Do & Review the U18s Games Programme Help create an Extras Culture for the players to maximise their available development time Utilise the Multi-Disciplinary support departments to maximise the programme s potential to develop the U18s players Collaborate with Head of Education to support SEP and HE qualifications each U18 has enrolled on Oversee 6 Weekly plans and reviews on player development, setting performance targets and creating specific individual development plans for each player Oversee daily and weekly plans and reviews aligned to the individual development plans Show positive IMPACT on the academy through self-development, player development and programme development Assess performance of U18s players every 12 weeks Own the Team elements of planning and reviewing training and games Contribute to the sign, release and retain decisions of scholarships and PDP players Complete all Kitman Labs requirements for the U18 age group Aim for self-development by participating in internal and external CPD events Always have accountability and responsibility for safeguarding. To undertake any reasonable Club requirements as set out by the Football Clubs Senior Management Team. Qualifications Essential UEFA A Licence FA Advanced Youth Award (PDP) EFAiF FA Safeguarding Certificate Enhanced DBS Desirable UEFA Pro Licence MSc Sport Coaching To undertake any reasonable Club requirements as set out by the Football Clubs Senior Management Team. All staff must be aware of all safeguarding and equity and diversity issues, along with all academy and club policies, rules and regulations. We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community. Advertising End Date: Friday 5 th December 2025 Salary: £30,000 - £35,000 dependent on experience

Harlow, Essex Hybrid (3 days office-based) We're working with a leading premium interior design brand based in Essex, currently seeking a Marketing Executive to join their international marketing team in Harlow. This is a highly regarded global brand within its specialist sector, known for its strong creative ethos, innovation, and commitment to brand excellence. This is a broad, hands-on marketing role with a key digital focus, offering an excellent opportunity for an ambitious marketer to take real ownership while supporting global brand activity. The Role As Marketing Executive, you will play a key role in delivering the global marketing strategy, supporting brand growth, customer engagement, and performance marketing activity. While the role is varied, it has a clear emphasis on CRM and email communications, where you will take ownership of planning, delivering and optimising campaigns. You will be responsible for: Owning CRM and email marketing communications, both direct-to-customer and in support of distributor networks globally Managing email campaign planning, content, segmentation and performance, ensuring consistent brand messaging Supporting the Global Marketing Manager in the delivery of wider brand marketing campaigns and performance marketing initiatives Contributing to digital content across email, web and social channels, including copywriting and campaign support Working cross-functionally to gather information for awards submissions and case studies Supporting wider marketing administration and campaign execution Given the global nature of the business, a substantial proportion of the role will involve international stakeholder management, supporting regional teams with their marketing needs. This includes being hands-on with logistics such as coordinating and shipping marketing materials worldwide for exhibitions and events. You will be expected to confidently own these processes end-to-end, ensuring accuracy, efficiency and clear communication throughout. About You The ideal candidate will have 2-3 years' commercial marketing experience with existing experience in CRM/Email marketing, ideally within a larger organisation where cross-department and stakeholder collaboration is key. Any applicants with experience marketing physical products, B2C or B2B will be of particular interest. Why Apply? This is a fantastic opportunity for a driven Marketing Executive looking to accelerate their career. You'll gain exposure to global marketing strategy, take ownership of key digital channels, and play an active role in shaping campaigns for a premium international brand. The role offers hybrid working, with 3 days per week in the office following an initial onboarding period, and a fantastic benefits package including: Private Medical & Medicash, 3 x Salary death in Service, Income Protection Scheme, bonus, Sabbatical, Enhanced Maternity / Paternity and more.

Are you an experienced Residential Surveyor or Building Surveyor looking for flexibility, career progression, and the chance to work with a forward-thinking surveying firm? Our client is a fast-growing, independent surveying practice redefining the property industry. Backed by a leading group, the business puts innovation, quality, and people first. Using the latest surveying technology, AI tools, and bespoke reporting systems, you'll deliver accurate, high-quality Level 2 Homebuyer Surveys and Level 3 Building Surveys while building trusted client relationships. This isn't your typical corporate surveying role. You'll have the autonomy to manage your own diary, work remotely, and focus on what you do best - conducting thorough surveys and providing expert advice. The administrative burden is handled by a dedicated support team, freeing you up to concentrate on fieldwork and client relationships. The Role Your day-to-day will involve conducting residential surveys across your region, typically 5-7 properties per week depending on complexity. You'll inspect everything from Victorian terraces to modern new-builds, identifying defects, assessing construction quality, and providing clear recommendations to buyers and homeowners. Beyond the technical work, you'll play an active role in building the business. This means developing relationships with local estate agents, solicitors, and mortgage brokers who can refer work your way. You'll also contribute to marketing efforts - whether that's speaking at local property events, creating content, or simply being the professional face of the business in your area. Key responsibilities include: Carrying out Level 2 Homebuyer Surveys and Level 3 Building Surveys Building referral networks with estate agents, solicitors, and industry partners Supporting business development and marketing initiatives Delivering clear, jargon-free advice directly to clients Using AI-enhanced reporting tools to produce comprehensive survey reports What You'll Need AssocRICS, MRICS, or FRICS qualification (essential) 2+ years' experience in residential property surveys (desirable) Strong technical knowledge across building pathology, construction types, and defect identification Excellent report-writing skills with attention to detail Client-focused approach with strong communication skills Collaborative mindset and motivation to contribute to team growth Full UK driving licence and willingness to travel within your region What's on Offer This is a genuine opportunity to progress. The business is expanding rapidly, and there's a clear pathway to senior surveyor, team lead, or regional director roles for those who want it. You'll be supported every step of the way with structured CPD, mentoring, and the resources to develop your expertise. The working model is remote-first and flexible. No micromanagement, no clocking in and out - just results-focused professionalism. You'll have full administrative support handling diary management, report formatting, and client communications, plus access to cutting-edge AI surveying tools that speed up inspections and improve accuracy. Other benefits include: Competitive salary with performance-based bonuses Paid RICS membership fees and full CPD support Car allowance Latest survey equipment and technology provided Quarterly team socials and annual retreats Genuine work-life balance with flexibility to manage your own schedule Ready to take the next step in your surveying career?

About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: 25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.

Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Location for the role is Osterley, with travelling twice a week to Cardiff office. We are seeking a skilled and customer-focused Mobile Technician to join our dynamic IT support team. In this hands-on role, you'll be the first point of contact for technical issues across hardware, software, and peripherals. You'll ensure smooth day-to-day operations by installing, maintaining , and troubleshooting Audio Visual/Video c onferencing , end user computing, device management , print and worksetting services , while delivering exceptional customer service and collaborating with wider technical teams. You will provide these services to a number of Sky UK site offices visiting on a scheduled basis. What you'll do End-user & AV Support: Install, configure, and troubleshoot Windows devices, specialist/accessibility equipment, AV/VC systems, printers, network connectivity, Wi-Fi, and desk peripherals (including routine meeting space and desk checks). Infrastructure & Performance Monitoring: Carry out daily checks of meeting rooms, VC systems, digital signage, network connectivity, and workstation performance to ensure service reliability. Device Provisioning & Lifecycle Management: Prepare, image, deploy, collect, and quality-check devices for new starters, leavers, and loan equipment using standard build procedures. Asset & Stockroom Management: Maintain accurate records in ServiceNow, manage device movements, and conduct regular stockroom audits to ensure compliance and inventory accuracy. Incident & Task Management: Resolve ServiceNow tickets efficiently, prioritise high-impact issues, provide timely updates, and support IMAC activities and desk moves. Documentation & Continuous Improvement: Create and maintain SOPs and support documentation, contributing to ongoing process and service improvements. " What you'll bring Customer Focus & Communication - Understands and anticipates customer needs, communicates clearly and calmly, and explains technical issues to non-technical users. Teamwork & Leadership - Works independently and collaboratively, values contributions of others, and supports and motivates colleagues. Problem Solving & Decision-Making - Thinks laterally, analyses data, and makes sound judgments in ambiguous or high-pressure situations. Creativity & Adaptability - Open to new approaches and uses initiative to adapt methods for evolving challenges. Results & Time Management - Prioritises tasks effectively, meets deadlines, and takes proactive action to address risks. Technical Expertise - Minimum 2+ years in desktop/IT support, strong knowledge of Windows 10/11, Microsoft 365, peripherals, and ITSM tools; desirable certifications include ITIL, Microsoft, Dell/HP. Documentation & Mobility - Creates clear SOPs and technical documentation, committed to continuous learning, holds a full UK driving licence, and willing to travel to UK sites. Team overview Desktop Services Group Workplace Solutions Desktop Services is responsible for 2 nd level support for end user computing, including deployment and return device management and desktop support activity The Rewards There is a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Where you'll work - Cardiff Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. This is a site-based role located at one of Sky's critical operations centres. Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: 25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.

Are you an experienced Residential Surveyor or Building Surveyor looking for flexibility, career progression, and the chance to work with a forward-thinking surveying firm? Our client is a fast-growing, independent surveying practice redefining the property industry. Backed by a leading group, the business puts innovation, quality, and people first. Using the latest surveying technology, AI tools, and bespoke reporting systems, you'll deliver accurate, high-quality Level 2 Homebuyer Surveys and Level 3 Building Surveys while building trusted client relationships. This isn't your typical corporate surveying role. You'll have the autonomy to manage your own diary, work remotely, and focus on what you do best - conducting thorough surveys and providing expert advice. The administrative burden is handled by a dedicated support team, freeing you up to concentrate on fieldwork and client relationships. The Role Your day-to-day will involve conducting residential surveys across your region, typically 5-7 properties per week depending on complexity. You'll inspect everything from Victorian terraces to modern new-builds, identifying defects, assessing construction quality, and providing clear recommendations to buyers and homeowners. Beyond the technical work, you'll play an active role in building the business. This means developing relationships with local estate agents, solicitors, and mortgage brokers who can refer work your way. You'll also contribute to marketing efforts - whether that's speaking at local property events, creating content, or simply being the professional face of the business in your area. Key responsibilities include: Carrying out Level 2 Homebuyer Surveys and Level 3 Building Surveys Building referral networks with estate agents, solicitors, and industry partners Supporting business development and marketing initiatives Delivering clear, jargon-free advice directly to clients Using AI-enhanced reporting tools to produce comprehensive survey reports What You'll Need AssocRICS, MRICS, or FRICS qualification (essential) 2+ years' experience in residential property surveys (desirable) Strong technical knowledge across building pathology, construction types, and defect identification Excellent report-writing skills with attention to detail Client-focused approach with strong communication skills Collaborative mindset and motivation to contribute to team growth Full UK driving licence and willingness to travel within your region What's on Offer This is a genuine opportunity to progress. The business is expanding rapidly, and there's a clear pathway to senior surveyor, team lead, or regional director roles for those who want it. You'll be supported every step of the way with structured CPD, mentoring, and the resources to develop your expertise. The working model is remote-first and flexible. No micromanagement, no clocking in and out - just results-focused professionalism. You'll have full administrative support handling diary management, report formatting, and client communications, plus access to cutting-edge AI surveying tools that speed up inspections and improve accuracy. Other benefits include: Competitive salary with performance-based bonuses Paid RICS membership fees and full CPD support Car allowance Latest survey equipment and technology provided Quarterly team socials and annual retreats Genuine work-life balance with flexibility to manage your own schedule Ready to take the next step in your surveying career?

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Children and Families Worker to play a pivotal role in our Domestic Abuse Service in Hackney. Sounds great, what will I be doing? The role focuses on building positive and supportive relationships with women and their children, empowering them to work towards their goals through a strengths-based approach. This includes creating, implementing, and reviewing personalised support plans in collaboration with service users and external agencies, while also advocating on their behalf when needed. Key responsibilities involve assisting mothers with parenting skills, signposting them to appropriate services, and offering targeted support to families facing issues such as domestic abuse. Ensuring the safeguarding of children and maintaining confidentiality at all times are central to the role, alongside working within relevant policies and procedures. Additionally, the position emphasises the importance of children's development and wellbeing by providing educational, recreational, and interactive play opportunities both during term time and holidays. Service users and children are encouraged to actively participate in shaping projects through consultations, feedback, and creative engagement. The role also involves promoting community involvement by networking, fundraising, and collaborating with statutory and voluntary organisations. Ultimately, the work contributes towards the five key outcome areas: being healthy, staying safe, enjoying and achieving, making a positive contribution, and achieving economic wellbeing. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for This role is restricted to female applicants under Schedule 9 (1a) of the Equality Act 2010 due to the nature of the work. It requires someone who can bring optimism, resilience, and a non-judgemental, anti-discriminatory approach when supporting women and children. A calm manner, empathy, and compassion are essential, particularly when working with service users who have experienced trauma or domestic abuse. The role demands the ability to engage directly with families in a supportive, constructive way, while maintaining professionalism and confidentiality at all times. In addition, the post holder must be skilled in partnership working with statutory, voluntary, and community agencies to achieve the best possible outcomes for families. Strong problem-solving abilities, accuracy in processing and sharing sensitive information, and a clear understanding of safeguarding responsibilities are vital. The role also requires flexibility to travel between service premises and to accompany clients when necessary. Success in this position relies on being able to manage responsibilities effectively within a structured and often pressured environment, while always keeping the wellbeing and empowerment of families at the centre of practice. When will I be working This is a part time role of 19.5 hours per week, you will be working between Monday and Friday and between the hours of 9am and 5.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Children and Families Worker to play a pivotal role in our Domestic Abuse Service in Hackney. Sounds great, what will I be doing? The role focuses on building positive and supportive relationships with women and their children, empowering them to work towards their goals through a strengths-based approach. This includes creating, implementing, and reviewing personalised support plans in collaboration with service users and external agencies, while also advocating on their behalf when needed. Key responsibilities involve assisting mothers with parenting skills, signposting them to appropriate services, and offering targeted support to families facing issues such as domestic abuse. Ensuring the safeguarding of children and maintaining confidentiality at all times are central to the role, alongside working within relevant policies and procedures. Additionally, the position emphasises the importance of children's development and wellbeing by providing educational, recreational, and interactive play opportunities both during term time and holidays. Service users and children are encouraged to actively participate in shaping projects through consultations, feedback, and creative engagement. The role also involves promoting community involvement by networking, fundraising, and collaborating with statutory and voluntary organisations. Ultimately, the work contributes towards the five key outcome areas: being healthy, staying safe, enjoying and achieving, making a positive contribution, and achieving economic wellbeing. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for This role is restricted to female applicants under Schedule 9 (1a) of the Equality Act 2010 due to the nature of the work. It requires someone who can bring optimism, resilience, and a non-judgemental, anti-discriminatory approach when supporting women and children. A calm manner, empathy, and compassion are essential, particularly when working with service users who have experienced trauma or domestic abuse. The role demands the ability to engage directly with families in a supportive, constructive way, while maintaining professionalism and confidentiality at all times. In addition, the post holder must be skilled in partnership working with statutory, voluntary, and community agencies to achieve the best possible outcomes for families. Strong problem-solving abilities, accuracy in processing and sharing sensitive information, and a clear understanding of safeguarding responsibilities are vital. The role also requires flexibility to travel between service premises and to accompany clients when necessary. Success in this position relies on being able to manage responsibilities effectively within a structured and often pressured environment, while always keeping the wellbeing and empowerment of families at the centre of practice. When will I be working This is a part time role of 19 . click apply for full job details