Customer Service Executive position, Marlow, £28000 - £30000 Your new company A leading provider within their industry offering an opportunity to join their fast-paced and expanding team. Your new role As the Customer Service Executive, you will be responsible for: Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback. Deliver a high-end, concierge-style service to clients. Act as a key point of contact for customers, building trust and long-term relationships. Collaborate with suppliers to confirm logistics and maintain strong working relationships. Resolve any customer issues efficiently and professionally. Support the finance team by reviewing and approving supplier invoices. Assist in the rollout of new customer service software alongside the Manager. Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback. Escalate any service-related risks or concerns appropriately. Maintain relationships with suppliers and build a positive rapport. Follow internal processes and participate in project-based initiatives. What you'll need to succeed In order to be successful in applying for the role of Customer Service Executive, you will: Have proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus). Be highly organised and methodical with the ability to manage multiple priorities simultaneously. Have exceptional communication skills - confident, clear, and professional. Be a proactive problem-solver who can think on their feet. Be comfortable using CRM systems and quick to adapt to new technology. Have strong working knowledge of Microsoft Office, particularly Excel. Thrives in a dynamic, fast-paced environment and embraces change. Be a team player with a can-do attitude. Office based 09:00-17:30 Monday to Friday What you'll get in return As the Customer Service Executive, your benefits will be: 25 days holiday, with a buy/sell holiday scheme. Additional day off for your birthday Company pension scheme with matching up to 6% Death in service scheme Generous healthcare scheme. Employee Assistance programme, Fun and sociable working environment, including Pizza Fridays, casual dress and employee social events. Opportunity to experience our experiences. Employee discount scheme. Opportunities for personal and professional growth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 02, 2025
Full time
Customer Service Executive position, Marlow, £28000 - £30000 Your new company A leading provider within their industry offering an opportunity to join their fast-paced and expanding team. Your new role As the Customer Service Executive, you will be responsible for: Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback. Deliver a high-end, concierge-style service to clients. Act as a key point of contact for customers, building trust and long-term relationships. Collaborate with suppliers to confirm logistics and maintain strong working relationships. Resolve any customer issues efficiently and professionally. Support the finance team by reviewing and approving supplier invoices. Assist in the rollout of new customer service software alongside the Manager. Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback. Escalate any service-related risks or concerns appropriately. Maintain relationships with suppliers and build a positive rapport. Follow internal processes and participate in project-based initiatives. What you'll need to succeed In order to be successful in applying for the role of Customer Service Executive, you will: Have proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus). Be highly organised and methodical with the ability to manage multiple priorities simultaneously. Have exceptional communication skills - confident, clear, and professional. Be a proactive problem-solver who can think on their feet. Be comfortable using CRM systems and quick to adapt to new technology. Have strong working knowledge of Microsoft Office, particularly Excel. Thrives in a dynamic, fast-paced environment and embraces change. Be a team player with a can-do attitude. Office based 09:00-17:30 Monday to Friday What you'll get in return As the Customer Service Executive, your benefits will be: 25 days holiday, with a buy/sell holiday scheme. Additional day off for your birthday Company pension scheme with matching up to 6% Death in service scheme Generous healthcare scheme. Employee Assistance programme, Fun and sociable working environment, including Pizza Fridays, casual dress and employee social events. Opportunity to experience our experiences. Employee discount scheme. Opportunities for personal and professional growth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Porter - Luxurious Residential Development Are you a customer service-focused individual with a proactive approach and a meticulous eye for detail? Our prestigious residential development is seeking a highly personable and professional Porter to join our dedicated on-site team. This is a fantastic opportunity to work in a beautiful building and contribute to a thriving community. This is a night shift and weekend position. About the Role: As Porter, you will be the friendly face of our development, ensuring residents receive exceptional service and creating a welcoming and secure environment. You will play a key role in maintaining the cleanliness, safety, and overall presentation of the building and grounds. Hours: Night shift and Weekends (7:00PM-7:00AM) Key Responsibilities: Client Interaction: Act as the primary point of contact for residents, addressing their needs and concerns promptly and professionally. Security: Manage access to the building via the intercom system, monitor CCTV, conduct regular patrols, and report any suspicious activity to the Building Manager. Cleanliness & Maintenance: Maintain the cleanliness of all communal areas, including the concierge office, hallways, and grounds. Carry out minor maintenance tasks (e.g., changing light bulbs, minor furniture assembly). Logistics: Manage the receipt, logging, and delivery of parcels and recorded delivery letters to residents. Administration: Maintain accurate records in the PC-based diary and key/fire logbook. Manage contractor access and ensure all personnel are signed in and out. Communication: Handle telephone enquiries, logging messages in the diary. Report any issues or maintenance requirements promptly to the Building Manager. Skills & Experience: Proven experience in a customer-facing role within a hotel, residential development, or similar environment. Excellent communication and interpersonal skills. Strong attention to detail and a proactive approach to problem-solving. Ability to work independently and as part of a team. Computer literacy. Security conscious. Fluent English (written and spoken). If you are a highly motivated and customer-focused individual with a genuine desire to provide exceptional service, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 02, 2025
Full time
Porter - Luxurious Residential Development Are you a customer service-focused individual with a proactive approach and a meticulous eye for detail? Our prestigious residential development is seeking a highly personable and professional Porter to join our dedicated on-site team. This is a fantastic opportunity to work in a beautiful building and contribute to a thriving community. This is a night shift and weekend position. About the Role: As Porter, you will be the friendly face of our development, ensuring residents receive exceptional service and creating a welcoming and secure environment. You will play a key role in maintaining the cleanliness, safety, and overall presentation of the building and grounds. Hours: Night shift and Weekends (7:00PM-7:00AM) Key Responsibilities: Client Interaction: Act as the primary point of contact for residents, addressing their needs and concerns promptly and professionally. Security: Manage access to the building via the intercom system, monitor CCTV, conduct regular patrols, and report any suspicious activity to the Building Manager. Cleanliness & Maintenance: Maintain the cleanliness of all communal areas, including the concierge office, hallways, and grounds. Carry out minor maintenance tasks (e.g., changing light bulbs, minor furniture assembly). Logistics: Manage the receipt, logging, and delivery of parcels and recorded delivery letters to residents. Administration: Maintain accurate records in the PC-based diary and key/fire logbook. Manage contractor access and ensure all personnel are signed in and out. Communication: Handle telephone enquiries, logging messages in the diary. Report any issues or maintenance requirements promptly to the Building Manager. Skills & Experience: Proven experience in a customer-facing role within a hotel, residential development, or similar environment. Excellent communication and interpersonal skills. Strong attention to detail and a proactive approach to problem-solving. Ability to work independently and as part of a team. Computer literacy. Security conscious. Fluent English (written and spoken). If you are a highly motivated and customer-focused individual with a genuine desire to provide exceptional service, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including: Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs Free parking Subsidised public transport Huge range of company discounts 2 volunteering days per year Free VirtualGP service, available 24 hours a day, 7 days a week Care Concierge service The role In this role, you will support and act as a deputy to the Product Solutions Manager across all areas of team leadership, production, contractor and workplace management, and project delivery. You will be responsible for translating wayfinding and customer information requests into robust, actionable project plans that are customer-focused and aligned with relevant guidelines. Additionally, you will serve as the guardian of all physical customer information, signage, and wayfinding within the airport footprint, with particular accountability for navigation from entrance to exit, as well as all transitional areas. What will make me successful in this role? We are looking for someone with experience in a similar team leadership position, with the ability to manage and prioritise workloads whilst empowering and enabling teams to deliver their best. You'll need a keen eye for details, strong communication skills and the ability to manage external client and supplier relationships. Whilst experience in Design isn't essential to apply for the role, if you don't have experience you will need a willingness and ability to learn. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
Jul 01, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including: Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs Free parking Subsidised public transport Huge range of company discounts 2 volunteering days per year Free VirtualGP service, available 24 hours a day, 7 days a week Care Concierge service The role In this role, you will support and act as a deputy to the Product Solutions Manager across all areas of team leadership, production, contractor and workplace management, and project delivery. You will be responsible for translating wayfinding and customer information requests into robust, actionable project plans that are customer-focused and aligned with relevant guidelines. Additionally, you will serve as the guardian of all physical customer information, signage, and wayfinding within the airport footprint, with particular accountability for navigation from entrance to exit, as well as all transitional areas. What will make me successful in this role? We are looking for someone with experience in a similar team leadership position, with the ability to manage and prioritise workloads whilst empowering and enabling teams to deliver their best. You'll need a keen eye for details, strong communication skills and the ability to manage external client and supplier relationships. Whilst experience in Design isn't essential to apply for the role, if you don't have experience you will need a willingness and ability to learn. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
Description We're seeking a skilled and innovative Security Engineer to join our Cyber Detection and Response team on a 6 month fixed term contract to drive the development and implementation of security log sources and SOC use cases. Reporting into the Detection and Response Manager, you'll lead the onboarding and management of log sources, designing and implementing new and existing use cases by collaborating with team members and other stakeholders. The ideal candidate will have hands-on experience with cloud SIEM technology such as Sentinel and Cribl. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Collaborating with cross-functional teams to identify business challenges and design data observability use cases Developing, deploying and optimizing log management pipelines using Cribl Building and maintaining comprehensive documentation, including use case requirements, workflows, and best practices Working closely with the threat intelligence, incident response, and operations teams to design solutions that support security and operational resilience Troubleshooting and resolving complex data pipeline and log processing issues Staying up to date with industry trends, emerging technologies and technology advancements to recommend innovative solutions Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Previous experience of security engineering in a security operations team Proven experience with cloud SIEM technology such as Sentinel and Cribl Strong background in data engineering, log management, or observability platforms Experience with systems like Sentinel, Elasticsearch, Kafka, or similar Proficiency in data transformation, enrichment, and routing Solid scripting and automation skills (e.g., Python, Bash, PowerShell) Familiarity with IT infrastructure, security operations, and cloud environments (e.g., AWS, Azure, GCP) Strong problem-solving skills with the ability to translate technical solutions into business value Knowledge of incident response workflows and threat intelligence integration is desirable Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of £50,000 - £70,000 dependent on experience Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Private health cover Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Jul 01, 2025
Full time
Description We're seeking a skilled and innovative Security Engineer to join our Cyber Detection and Response team on a 6 month fixed term contract to drive the development and implementation of security log sources and SOC use cases. Reporting into the Detection and Response Manager, you'll lead the onboarding and management of log sources, designing and implementing new and existing use cases by collaborating with team members and other stakeholders. The ideal candidate will have hands-on experience with cloud SIEM technology such as Sentinel and Cribl. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Collaborating with cross-functional teams to identify business challenges and design data observability use cases Developing, deploying and optimizing log management pipelines using Cribl Building and maintaining comprehensive documentation, including use case requirements, workflows, and best practices Working closely with the threat intelligence, incident response, and operations teams to design solutions that support security and operational resilience Troubleshooting and resolving complex data pipeline and log processing issues Staying up to date with industry trends, emerging technologies and technology advancements to recommend innovative solutions Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Previous experience of security engineering in a security operations team Proven experience with cloud SIEM technology such as Sentinel and Cribl Strong background in data engineering, log management, or observability platforms Experience with systems like Sentinel, Elasticsearch, Kafka, or similar Proficiency in data transformation, enrichment, and routing Solid scripting and automation skills (e.g., Python, Bash, PowerShell) Familiarity with IT infrastructure, security operations, and cloud environments (e.g., AWS, Azure, GCP) Strong problem-solving skills with the ability to translate technical solutions into business value Knowledge of incident response workflows and threat intelligence integration is desirable Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of £50,000 - £70,000 dependent on experience Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Private health cover Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Office Coordinator Your new company Hays are recruiting for a permanent office coordinator. This role is based in Manchester city centre for a professional services-based business, on a 35-hours per week rota basis. Fully office-based. Your new role As office coordinator, you play an integral role in ensuring the day-to-day operations of the business run smoothly. Your remit will be office coordination, facilities, front of house, events, hospitality, post and printing. You will coordinate all day-to-day office duties, support with front-of-house, concierge, catering, oversee facilities, liaise with workplace assistants, reprographics, printing and post. Mail, document control, document management, ensure compliance and health and safety are adhered to. Provide administrative support, stock control and rota planning. What you'll need to succeed You will be dynamic, committed to delivering a 5-star service, you will have experience in customer service and facilities, you will have worked in professional services, you will be a strong communicator, organised, you will have excellent IT skills. What you'll get in return This role is based in Manchester city centre, paying up to £35,000, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #
Jul 01, 2025
Full time
Office Coordinator Your new company Hays are recruiting for a permanent office coordinator. This role is based in Manchester city centre for a professional services-based business, on a 35-hours per week rota basis. Fully office-based. Your new role As office coordinator, you play an integral role in ensuring the day-to-day operations of the business run smoothly. Your remit will be office coordination, facilities, front of house, events, hospitality, post and printing. You will coordinate all day-to-day office duties, support with front-of-house, concierge, catering, oversee facilities, liaise with workplace assistants, reprographics, printing and post. Mail, document control, document management, ensure compliance and health and safety are adhered to. Provide administrative support, stock control and rota planning. What you'll need to succeed You will be dynamic, committed to delivering a 5-star service, you will have experience in customer service and facilities, you will have worked in professional services, you will be a strong communicator, organised, you will have excellent IT skills. What you'll get in return This role is based in Manchester city centre, paying up to £35,000, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #
Description We're seeking a skilled and innovative Security Engineer to join our Cyber Detection and Response team on a 6 month fixed term contract to drive the development and implementation of security log sources and SOC use cases. Reporting into the Detection and Response Manager, you'll lead the onboarding and management of log sources, designing and implementing new and existing use cases by collaborating with team members and other stakeholders. The ideal candidate will have hands-on experience with cloud SIEM technology such as Sentinel and Cribl. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Collaborating with cross-functional teams to identify business challenges and design data observability use cases Developing, deploying and optimizing log management pipelines using Cribl Building and maintaining comprehensive documentation, including use case requirements, workflows, and best practices Working closely with the threat intelligence, incident response, and operations teams to design solutions that support security and operational resilience Troubleshooting and resolving complex data pipeline and log processing issues Staying up to date with industry trends, emerging technologies and technology advancements to recommend innovative solutions Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Previous experience of security engineering in a security operations team Proven experience with cloud SIEM technology such as Sentinel and Cribl Strong background in data engineering, log management, or observability platforms Experience with systems like Sentinel, Elasticsearch, Kafka, or similar Proficiency in data transformation, enrichment, and routing Solid scripting and automation skills (e.g., Python, Bash, PowerShell) Familiarity with IT infrastructure, security operations, and cloud environments (e.g., AWS, Azure, GCP) Strong problem-solving skills with the ability to translate technical solutions into business value Knowledge of incident response workflows and threat intelligence integration is desirable Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of £50,000 - £70,000 dependent on experience Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Private health cover Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Jul 01, 2025
Full time
Description We're seeking a skilled and innovative Security Engineer to join our Cyber Detection and Response team on a 6 month fixed term contract to drive the development and implementation of security log sources and SOC use cases. Reporting into the Detection and Response Manager, you'll lead the onboarding and management of log sources, designing and implementing new and existing use cases by collaborating with team members and other stakeholders. The ideal candidate will have hands-on experience with cloud SIEM technology such as Sentinel and Cribl. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Collaborating with cross-functional teams to identify business challenges and design data observability use cases Developing, deploying and optimizing log management pipelines using Cribl Building and maintaining comprehensive documentation, including use case requirements, workflows, and best practices Working closely with the threat intelligence, incident response, and operations teams to design solutions that support security and operational resilience Troubleshooting and resolving complex data pipeline and log processing issues Staying up to date with industry trends, emerging technologies and technology advancements to recommend innovative solutions Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Previous experience of security engineering in a security operations team Proven experience with cloud SIEM technology such as Sentinel and Cribl Strong background in data engineering, log management, or observability platforms Experience with systems like Sentinel, Elasticsearch, Kafka, or similar Proficiency in data transformation, enrichment, and routing Solid scripting and automation skills (e.g., Python, Bash, PowerShell) Familiarity with IT infrastructure, security operations, and cloud environments (e.g., AWS, Azure, GCP) Strong problem-solving skills with the ability to translate technical solutions into business value Knowledge of incident response workflows and threat intelligence integration is desirable Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of £50,000 - £70,000 dependent on experience Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Private health cover Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Are you an estate agent or letting agent of the future - let us help you achieve that goal in the next 2 years? Position: Concierge Call Handler Location: Colchester Introduction: We're looking for dynamic individuals to join our concierge team in Colchester. Role Overview: As a member of our concierge team, your responsibilities will include: Handling a high volume of inbound and outbound contacts via calls, webchat, and email. Registering client details and forwarding them to relevant in-branch teams to arrange viewings. Booking property valuations. Completing various administrative tasks for our network of branches including data input. Collaborating with your team to achieve success and maintain consistently high service standards. Candidate Requirements: To excel in this role, you should answer "yes" to the following statements: I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations. I possess excellent telephone etiquette. I am resilient and can work effectively under pressure and within deadlines. I thrive in competitive environments. I have exceptional organisational and time management skills. I am proficient in computer usage, with excellent keyboard skills. I have a proven track record of delivering outstanding customer service. Video Testimonials: Hear from some of our current staff members by clicking on the following link: Rewards: Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience. Uncapped commission scheme in addition to the basic salary. Participation in the company Elevate scheme. Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart. How to Apply: To apply for this position, please click on the link or email your CV to . Location and Working Hours: The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week. Finer Details: Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: Member
Jul 01, 2025
Full time
Are you an estate agent or letting agent of the future - let us help you achieve that goal in the next 2 years? Position: Concierge Call Handler Location: Colchester Introduction: We're looking for dynamic individuals to join our concierge team in Colchester. Role Overview: As a member of our concierge team, your responsibilities will include: Handling a high volume of inbound and outbound contacts via calls, webchat, and email. Registering client details and forwarding them to relevant in-branch teams to arrange viewings. Booking property valuations. Completing various administrative tasks for our network of branches including data input. Collaborating with your team to achieve success and maintain consistently high service standards. Candidate Requirements: To excel in this role, you should answer "yes" to the following statements: I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations. I possess excellent telephone etiquette. I am resilient and can work effectively under pressure and within deadlines. I thrive in competitive environments. I have exceptional organisational and time management skills. I am proficient in computer usage, with excellent keyboard skills. I have a proven track record of delivering outstanding customer service. Video Testimonials: Hear from some of our current staff members by clicking on the following link: Rewards: Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience. Uncapped commission scheme in addition to the basic salary. Participation in the company Elevate scheme. Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart. How to Apply: To apply for this position, please click on the link or email your CV to . Location and Working Hours: The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week. Finer Details: Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: Member
Are you an estate agent or letting agent of the future - let us help you achieve that goal in the next 2 years? Position: Call Handler Location: Colchester Introduction: We're looking for dynamic individuals to join our concierge team in Colchester. Role Overview: As a member of our concierge team, your responsibilities will include: Handling a high volume of inbound and outbound contacts via calls, webchat, and email. Registering client details and forwarding them to relevant in-branch teams to arrange viewings. Booking property valuations. Completing various administrative tasks for our network of branches including data input. Collaborating with your team to achieve success and maintain consistently high service standards. Candidate Requirements: To excel in this role, you should answer "yes" to the following statements: I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations. I possess excellent telephone etiquette. I am resilient and can work effectively under pressure and within deadlines. I thrive in competitive environments. I have exceptional organisational and time management skills. I am proficient in computer usage, with excellent keyboard skills. I have a proven track record of delivering outstanding customer service. Video Testimonials: Hear from some of our current staff members by clicking on the following link: Rewards: Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience. Uncapped commission scheme in addition to the basic salary. Participation in the company Elevate scheme. Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart. How to Apply: To apply for this position, please click on the link or email your CV to . Location and Working Hours: The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week. Finer Details: Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: Member indnexus
Jul 01, 2025
Full time
Are you an estate agent or letting agent of the future - let us help you achieve that goal in the next 2 years? Position: Call Handler Location: Colchester Introduction: We're looking for dynamic individuals to join our concierge team in Colchester. Role Overview: As a member of our concierge team, your responsibilities will include: Handling a high volume of inbound and outbound contacts via calls, webchat, and email. Registering client details and forwarding them to relevant in-branch teams to arrange viewings. Booking property valuations. Completing various administrative tasks for our network of branches including data input. Collaborating with your team to achieve success and maintain consistently high service standards. Candidate Requirements: To excel in this role, you should answer "yes" to the following statements: I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations. I possess excellent telephone etiquette. I am resilient and can work effectively under pressure and within deadlines. I thrive in competitive environments. I have exceptional organisational and time management skills. I am proficient in computer usage, with excellent keyboard skills. I have a proven track record of delivering outstanding customer service. Video Testimonials: Hear from some of our current staff members by clicking on the following link: Rewards: Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience. Uncapped commission scheme in addition to the basic salary. Participation in the company Elevate scheme. Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart. How to Apply: To apply for this position, please click on the link or email your CV to . Location and Working Hours: The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week. Finer Details: Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: Member indnexus
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The Lanesborough - classically British service in a remarkably vibrant and elegant London residence. The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels. The team of The Lanesborough are waiting for you to have an exceptional experience! JOB DESCRIPTION Contract 01. Permanent Start Date Place London, United Kingdom MISSIONS House Manager(Duty Manager) We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Masterpiece Hotels Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As House Manager , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times. Key Requirements The ideal candidate would be able to demonstrate the following attributes: Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service. Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest's full satisfaction. Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring. Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager. BENEFITS Financial Wellbeing Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities Career Growth & Personal Development Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme Recognition&SocialInitiatives Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Terms & Conditions Apply PROFILE In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team. You may be interested in these vacancies
Jul 01, 2025
Full time
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The Lanesborough - classically British service in a remarkably vibrant and elegant London residence. The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels. The team of The Lanesborough are waiting for you to have an exceptional experience! JOB DESCRIPTION Contract 01. Permanent Start Date Place London, United Kingdom MISSIONS House Manager(Duty Manager) We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Masterpiece Hotels Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As House Manager , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times. Key Requirements The ideal candidate would be able to demonstrate the following attributes: Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service. Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest's full satisfaction. Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring. Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager. BENEFITS Financial Wellbeing Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities Career Growth & Personal Development Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme Recognition&SocialInitiatives Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Terms & Conditions Apply PROFILE In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team. You may be interested in these vacancies
We are looking for an energetic, driven, and detail-oriented Remote Travel Advisor. Our Remote Travel Advisors play a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. To be a successful travel advisor, you should have a passion for travel and a desire to inspire others to make their travel dreams come true. RESPONSIBILITIES Support in writing emails to clients Research destination, culinary, and activity recommendations Correspond with suppliers to coordinate curated travel arrangements Create and keep client travel documents and invoices updated Completes travel arrangements for clients with air, hotel, car, and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc. KNOWLEDGE, SKILLS, & QUALIFICATIONS Degree in Marketing, Hospitality, Travel & Tourism or Business a plus Related travel experience and industry knowledge is essential A passion for travel Highly organized with a strong attention to detail Self-driven in an autonomous, remote environment Ability to set goals and develop achievable timelines to hit them Ability to speak multiple languages will be highly regarded REQUIREMENTS A dedicated home work environment, including: A computer Cell phone High-speed internet Minimal distractions
Jul 01, 2025
Full time
We are looking for an energetic, driven, and detail-oriented Remote Travel Advisor. Our Remote Travel Advisors play a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. To be a successful travel advisor, you should have a passion for travel and a desire to inspire others to make their travel dreams come true. RESPONSIBILITIES Support in writing emails to clients Research destination, culinary, and activity recommendations Correspond with suppliers to coordinate curated travel arrangements Create and keep client travel documents and invoices updated Completes travel arrangements for clients with air, hotel, car, and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc. KNOWLEDGE, SKILLS, & QUALIFICATIONS Degree in Marketing, Hospitality, Travel & Tourism or Business a plus Related travel experience and industry knowledge is essential A passion for travel Highly organized with a strong attention to detail Self-driven in an autonomous, remote environment Ability to set goals and develop achievable timelines to hit them Ability to speak multiple languages will be highly regarded REQUIREMENTS A dedicated home work environment, including: A computer Cell phone High-speed internet Minimal distractions
DIRECTOR PATIENT ENGAGEMENT page is loaded DIRECTOR PATIENT ENGAGEMENT Apply locations 111 EAST 210TH STREET time type Full time posted on Posted 6 Days Ago job requisition id 224204 City/State: Bronx, New York Grant Funded: No Department: HR - Staffing Administration Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Pay Range: $140,000.00-$175,000.00 We are seeking a Director of Patient Experience to lead initiatives that enhance patient satisfaction, streamline scheduling processes, and provide personalized support throughout the healthcare journey. This role is dedicated to creating a seamless, patient-centered experience that fosters loyalty and positive outcomes. The Director will be responsible for driving our four pillars of patient satisfaction and brand loyalty: Environment, Expectations, Care Delivery, and Value.Key Responsibilities:1. Patient Experience Strategy:• Develop and implement strategies to enhance the overall patient experience.• Establish effective methods to measure patient satisfaction and engagement.• Analyze patient feedback and satisfaction metrics to identify and implement improvements.2. Concierge Strategy:• Oversee real-time reputation and quality management to ensure a high standard of care.• Develop and support a concierge care strategy for business partnerships and ambulatory care services.3. Scheduling Optimization:• Work closely with clinical teams to optimize scheduling processes, reducing wait times and improving access to care.• Collaborate with relevant departments to implement technology-driven scheduling solutions that enhance patient engagement.4. Staff Leadership and Development:• Foster a culture of empathy, compassion, and service excellence among staff.• Develop leadership and employee training materials to align with the organization's patient experience vision.5. Cross-Department Collaboration:• Partner with clinical, administrative, and IT teams to align patient experience initiatives across departments.• Improve communication and coordination between departments to enhance service delivery.• Serve as the lead relationship manager between organizational partners utilizing Montefiore Medical Center services.6. Policy and Procedure Development:• Ensure compliance with regulatory requirements and organizational standards related to patient experience.• Establish and track key performance indicators (KPIs) to measure progress and outcomes.7. Community Engagement:• Engage with community organizations and stakeholders to promote services and improve patient outreach efforts.8. Budget Management:• Identify cost-saving opportunities and strategies for resource optimization while maintaining service excellence.9. Performance Improvement:• Foster an environment of continuous improvement, ensuring that best practices and innovative strategies are regularly implemented.Qualifications:• Bachelor's degree required; Master's degree preferred.• 5+ years of experience in a healthcare patient experience leadership role; hospitality experience is a plus.• Proven track record of enhancing patient satisfaction and driving cultural and operational change.• Strong leadership, communication, and problem-solving skills.• Ability to adapt and innovate in a rapidly evolving healthcare landscape.If you are passionate about redefining the patient experience and driving service excellence, we invite you to apply!Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
Jul 01, 2025
Full time
DIRECTOR PATIENT ENGAGEMENT page is loaded DIRECTOR PATIENT ENGAGEMENT Apply locations 111 EAST 210TH STREET time type Full time posted on Posted 6 Days Ago job requisition id 224204 City/State: Bronx, New York Grant Funded: No Department: HR - Staffing Administration Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Pay Range: $140,000.00-$175,000.00 We are seeking a Director of Patient Experience to lead initiatives that enhance patient satisfaction, streamline scheduling processes, and provide personalized support throughout the healthcare journey. This role is dedicated to creating a seamless, patient-centered experience that fosters loyalty and positive outcomes. The Director will be responsible for driving our four pillars of patient satisfaction and brand loyalty: Environment, Expectations, Care Delivery, and Value.Key Responsibilities:1. Patient Experience Strategy:• Develop and implement strategies to enhance the overall patient experience.• Establish effective methods to measure patient satisfaction and engagement.• Analyze patient feedback and satisfaction metrics to identify and implement improvements.2. Concierge Strategy:• Oversee real-time reputation and quality management to ensure a high standard of care.• Develop and support a concierge care strategy for business partnerships and ambulatory care services.3. Scheduling Optimization:• Work closely with clinical teams to optimize scheduling processes, reducing wait times and improving access to care.• Collaborate with relevant departments to implement technology-driven scheduling solutions that enhance patient engagement.4. Staff Leadership and Development:• Foster a culture of empathy, compassion, and service excellence among staff.• Develop leadership and employee training materials to align with the organization's patient experience vision.5. Cross-Department Collaboration:• Partner with clinical, administrative, and IT teams to align patient experience initiatives across departments.• Improve communication and coordination between departments to enhance service delivery.• Serve as the lead relationship manager between organizational partners utilizing Montefiore Medical Center services.6. Policy and Procedure Development:• Ensure compliance with regulatory requirements and organizational standards related to patient experience.• Establish and track key performance indicators (KPIs) to measure progress and outcomes.7. Community Engagement:• Engage with community organizations and stakeholders to promote services and improve patient outreach efforts.8. Budget Management:• Identify cost-saving opportunities and strategies for resource optimization while maintaining service excellence.9. Performance Improvement:• Foster an environment of continuous improvement, ensuring that best practices and innovative strategies are regularly implemented.Qualifications:• Bachelor's degree required; Master's degree preferred.• 5+ years of experience in a healthcare patient experience leadership role; hospitality experience is a plus.• Proven track record of enhancing patient satisfaction and driving cultural and operational change.• Strong leadership, communication, and problem-solving skills.• Ability to adapt and innovate in a rapidly evolving healthcare landscape.If you are passionate about redefining the patient experience and driving service excellence, we invite you to apply!Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
Housing Concierge Whitehaven - Copeland Move on Service Permanent, Full time (37.5 hpw), Night shifts. 4 nights on, 4 nights off Salary £24,638 per annum and great benefits including Health Cash Plan Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? Were looking for a dedicated night worker who w click apply for full job details
Jul 01, 2025
Full time
Housing Concierge Whitehaven - Copeland Move on Service Permanent, Full time (37.5 hpw), Night shifts. 4 nights on, 4 nights off Salary £24,638 per annum and great benefits including Health Cash Plan Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? Were looking for a dedicated night worker who w click apply for full job details
Night Concierge Mon to Sat 8pm to 8am London NW7 12.21 + Holiday Pay at 12.07% Ongoing temporary cover required for luxury residential developments in the Mill Hill area. Routine duties will be front desk reception duties, dealing with queries, maintaining security and generally supporting the Development Manager in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, good initiative and self-motivation, and a strong proven track record.
Jul 01, 2025
Seasonal
Night Concierge Mon to Sat 8pm to 8am London NW7 12.21 + Holiday Pay at 12.07% Ongoing temporary cover required for luxury residential developments in the Mill Hill area. Routine duties will be front desk reception duties, dealing with queries, maintaining security and generally supporting the Development Manager in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, good initiative and self-motivation, and a strong proven track record.
Description We're looking for a Head of Strategic Cost Management to join our team. Reporting into the Head of Planning Budgeting and Reporting, you'll lead a team of around 30 finance professionals and be responsible for expense management across AXA UK. You'll ensure consistent and effective planning, reporting and challenge to drive cost optimisation, achieving sustainable financial efficiencies and appropriate investment of the Company's resources You'll be an influential and collaborative leader, with the diplomatic skills to influence our executive, supporting and challenging them to achieve strategic plans and make the right business decisions. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the planning process for expenses, ensuring engagement and ownership among UK&I MC and BU ExCom members regarding their targets Proactively partner with the UK senior leadership, including the CEO, CFO and COO, to strategically influence the UK operating expense base. This includes identifying and supporting significant cost-saving opportunities Ensure timely and insightful expense reporting to UK&I MC and BU ExCom, including variance explanations, along with associated risks and proposed solutions Ensure a challenge and support partnering service to all Exec enabling them to actively manage spend and ensure actions proposed are adequate to address gaps that have arisen/emerging are in place. Maintain, and continuously improve robust processes, systems, and controls for budgeting, forecasting, and management information, with a current focus on enhancement of our forecasting tool (Anaplan) and report rationalisation through self-service reporting (Power BI). You'll guarantee all expense data is accurate, insightful, and supports rapid, strategically aligned decision-making for internal and external reporting requirements Oversee and cultivate a high-performing team. Championing their professional growth and operational excellence Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Qualified accountant with substantial post-qualified experience Strong financial and commercial mindset, with extensive cost management experience and associated cost subject matter expertise, gained within financial services (essential), preferably insurance Proven track record of strong stakeholder management and influencing skills, comfortable with senior audiences at MC level in a clear, concise way - essential Exceptional technical, data analytical skills with clear ability to disseminate complex information into digestible and easy to understand reporting for multiple audiences, including strong report writing - essential Proven track record of delivering process improvement and value-add insight - essential Ability to see the big picture and align expense management with long-term business goals Excellent leadership capabilities, able to motivate, drive delivery and empower teams, including offshore - essential Experience with expense management and planning systems (e.g., Excel & Anaplan) and robust financial reporting tools As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover Car allowance 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Jun 30, 2025
Full time
Description We're looking for a Head of Strategic Cost Management to join our team. Reporting into the Head of Planning Budgeting and Reporting, you'll lead a team of around 30 finance professionals and be responsible for expense management across AXA UK. You'll ensure consistent and effective planning, reporting and challenge to drive cost optimisation, achieving sustainable financial efficiencies and appropriate investment of the Company's resources You'll be an influential and collaborative leader, with the diplomatic skills to influence our executive, supporting and challenging them to achieve strategic plans and make the right business decisions. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the planning process for expenses, ensuring engagement and ownership among UK&I MC and BU ExCom members regarding their targets Proactively partner with the UK senior leadership, including the CEO, CFO and COO, to strategically influence the UK operating expense base. This includes identifying and supporting significant cost-saving opportunities Ensure timely and insightful expense reporting to UK&I MC and BU ExCom, including variance explanations, along with associated risks and proposed solutions Ensure a challenge and support partnering service to all Exec enabling them to actively manage spend and ensure actions proposed are adequate to address gaps that have arisen/emerging are in place. Maintain, and continuously improve robust processes, systems, and controls for budgeting, forecasting, and management information, with a current focus on enhancement of our forecasting tool (Anaplan) and report rationalisation through self-service reporting (Power BI). You'll guarantee all expense data is accurate, insightful, and supports rapid, strategically aligned decision-making for internal and external reporting requirements Oversee and cultivate a high-performing team. Championing their professional growth and operational excellence Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Qualified accountant with substantial post-qualified experience Strong financial and commercial mindset, with extensive cost management experience and associated cost subject matter expertise, gained within financial services (essential), preferably insurance Proven track record of strong stakeholder management and influencing skills, comfortable with senior audiences at MC level in a clear, concise way - essential Exceptional technical, data analytical skills with clear ability to disseminate complex information into digestible and easy to understand reporting for multiple audiences, including strong report writing - essential Proven track record of delivering process improvement and value-add insight - essential Ability to see the big picture and align expense management with long-term business goals Excellent leadership capabilities, able to motivate, drive delivery and empower teams, including offshore - essential Experience with expense management and planning systems (e.g., Excel & Anaplan) and robust financial reporting tools As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover Car allowance 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community. Overall purpose of the role: To provide excellent support to a team of 20+ employees, maintaining the highest standard of customer service throughout the team, and ensuring all duties are carried out appropriately. Personal Profile: Professional and well presented with integrity and a positive and can-do attitude. Passionate about delivering exceptional service and take responsibility for your contribution to the team. Resilient and solution-orientated, with a hands-on approach to tasks. Flexible and able to adapt in different environments to support operations efficiently and meet different clients' expectations . Operational Skills Monday to Fridays, 40 hours per week, shift pattern of 6am to 3pm/9am to 6pm. Flexibility is required depending on business needs. Responsibilities: Assist with the day-to-day management of the team. Support the wider business operations by managing a large rota. Have knowledge of general performance indicators, and how to implement them within the team. Assist with team development. Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner. Continually develop client knowledge and share that information with the team. Communicate effectively with peers and the wider management team, displaying accuracy and attention to detail both in verbal and written communication Communicate to the Support Team Manager about any new / on-going / potential issues and complaints so that they are addressed accordingly. Maintain a professional, polite and considerate manner at all times Assist with any ad hoc duties as required Our way of saying thank you At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme Why it's great to work for us At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential. We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns. Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
Jun 28, 2025
Full time
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community. Overall purpose of the role: To provide excellent support to a team of 20+ employees, maintaining the highest standard of customer service throughout the team, and ensuring all duties are carried out appropriately. Personal Profile: Professional and well presented with integrity and a positive and can-do attitude. Passionate about delivering exceptional service and take responsibility for your contribution to the team. Resilient and solution-orientated, with a hands-on approach to tasks. Flexible and able to adapt in different environments to support operations efficiently and meet different clients' expectations . Operational Skills Monday to Fridays, 40 hours per week, shift pattern of 6am to 3pm/9am to 6pm. Flexibility is required depending on business needs. Responsibilities: Assist with the day-to-day management of the team. Support the wider business operations by managing a large rota. Have knowledge of general performance indicators, and how to implement them within the team. Assist with team development. Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner. Continually develop client knowledge and share that information with the team. Communicate effectively with peers and the wider management team, displaying accuracy and attention to detail both in verbal and written communication Communicate to the Support Team Manager about any new / on-going / potential issues and complaints so that they are addressed accordingly. Maintain a professional, polite and considerate manner at all times Assist with any ad hoc duties as required Our way of saying thank you At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme Why it's great to work for us At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential. We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns. Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
Job Title: Night Concierge Location: Wolverhampton Area Salary: 13.00 per hour Schedule: 4 Days On / 4 Days Off - Monday to Friday, 6:00 PM to 6:00 AM Job Overview: We are seeking a reliable and professional Night Concierge to join our team in the Wolverhampton area. This is a key front-of-house role, ideal for someone who is customer-focused, security-conscious, and able to work independently during night hours. You will be the first point of contact for residents and visitors, ensuring a safe, welcoming, and well-managed environment. Key Responsibilities: Greet and assist residents and visitors in a courteous and professional manner Monitor CCTV and building security systems Conduct regular patrols of the premises to ensure safety and security Handle incoming calls and manage access control Respond to emergencies and liaise with emergency services when necessary Maintain accurate logs and incident reports Ensure communal areas are clean, tidy, and well-presented Report maintenance issues and follow up on resolutions Requirements: Previous experience in a concierge, security, or customer service role preferred Excellent communication and interpersonal skills Ability to remain calm and professional under pressure Strong attention to detail and a proactive attitude Basic IT skills for logging reports and managing access systems Must be eligible to work in the UK and pass a background check Benefits: Competitive hourly rate Consistent 4 on / 4 off shift pattern Opportunity to work in a stable and supportive environment On-the-job training provided Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 28, 2025
Seasonal
Job Title: Night Concierge Location: Wolverhampton Area Salary: 13.00 per hour Schedule: 4 Days On / 4 Days Off - Monday to Friday, 6:00 PM to 6:00 AM Job Overview: We are seeking a reliable and professional Night Concierge to join our team in the Wolverhampton area. This is a key front-of-house role, ideal for someone who is customer-focused, security-conscious, and able to work independently during night hours. You will be the first point of contact for residents and visitors, ensuring a safe, welcoming, and well-managed environment. Key Responsibilities: Greet and assist residents and visitors in a courteous and professional manner Monitor CCTV and building security systems Conduct regular patrols of the premises to ensure safety and security Handle incoming calls and manage access control Respond to emergencies and liaise with emergency services when necessary Maintain accurate logs and incident reports Ensure communal areas are clean, tidy, and well-presented Report maintenance issues and follow up on resolutions Requirements: Previous experience in a concierge, security, or customer service role preferred Excellent communication and interpersonal skills Ability to remain calm and professional under pressure Strong attention to detail and a proactive attitude Basic IT skills for logging reports and managing access systems Must be eligible to work in the UK and pass a background check Benefits: Competitive hourly rate Consistent 4 on / 4 off shift pattern Opportunity to work in a stable and supportive environment On-the-job training provided Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Client Consultant - Womenswear, Jacquemus (Full Time) Client Consultant - Womenswear, Jacquemus (Full Time) Job Introduction As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers.As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards. As a Client Consultant you will: Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment Work as part of a team focused on creating a memorable customer experience.From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development.You'll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products Elevate our customers' experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division Understand and follow health, safety and security procedures, and play an active role in preventing stock loss A bit about you: A great communicator. You will adapt your style and service to suit customer needs and preference.You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests A sales and service expert.You'll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge.You are aware of store events services and reasons to visit that may appeal to your established and prospective clients Connected. You understand the importance of building relationships across the shop floor.You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store. Curious.You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division. Tech savvy.You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach A proud shopkeeper. You understand there are various elements of your role.From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role Flexible.Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation An example of our values, a trusted and respected team member This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business
Jun 27, 2025
Full time
Client Consultant - Womenswear, Jacquemus (Full Time) Client Consultant - Womenswear, Jacquemus (Full Time) Job Introduction As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers.As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards. As a Client Consultant you will: Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment Work as part of a team focused on creating a memorable customer experience.From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development.You'll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products Elevate our customers' experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division Understand and follow health, safety and security procedures, and play an active role in preventing stock loss A bit about you: A great communicator. You will adapt your style and service to suit customer needs and preference.You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests A sales and service expert.You'll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge.You are aware of store events services and reasons to visit that may appeal to your established and prospective clients Connected. You understand the importance of building relationships across the shop floor.You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store. Curious.You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division. Tech savvy.You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach A proud shopkeeper. You understand there are various elements of your role.From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role Flexible.Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation An example of our values, a trusted and respected team member This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business
Job Title: House Manager - Luxury Residential Living Salary: Up to £65,000 Location: London We are recruiting a passionate and experienced House Manager to lead day-to-day operations in one of London's premier luxury residential properties. This is an exceptional opportunity for a hospitality-driven leader who is committed to delivering outstanding resident experiences, developing a high-performing team, and maintaining the highest standards across services. About the Position Lead the delivery of hospitality services across the residence, ensuring an exceptional experience for residents and guests. Manage the front-of-house teams including Concierge, Housekeeping, and Chauffeurs. Oversee rostering and team planning to ensure seamless coverage and excellent service. Ensure the residence is always presented to a premium standard Drive continuous improvement and service innovation in line with brand standards. Support the delivery of resident events and social experiences. Collaborate with internal and external stakeholders to maintain consistent service excellence. The Successful Candidate Experience in a high-end hospitality, residential or private members' club environment. Proven people leader with the ability to motivate and inspire multidisciplinary teams. Strong organisational and operational skills with a keen eye for detail. Natural communicator with a resident-first mindset and excellent customer service skills. Confidence in managing compliance, safety, and health regulations. Experience with CRM/PMS systems is a plus. Passionate about luxury service, resident satisfaction, and creating a vibrant residential community. Company Benefits Competitive salary Dynamic and inclusive team culture Contribution to an innovative lifestyle-led living concept If you are keen to discuss the details further, please apply today or send your cv to Get social . Tweet
Jun 27, 2025
Full time
Job Title: House Manager - Luxury Residential Living Salary: Up to £65,000 Location: London We are recruiting a passionate and experienced House Manager to lead day-to-day operations in one of London's premier luxury residential properties. This is an exceptional opportunity for a hospitality-driven leader who is committed to delivering outstanding resident experiences, developing a high-performing team, and maintaining the highest standards across services. About the Position Lead the delivery of hospitality services across the residence, ensuring an exceptional experience for residents and guests. Manage the front-of-house teams including Concierge, Housekeeping, and Chauffeurs. Oversee rostering and team planning to ensure seamless coverage and excellent service. Ensure the residence is always presented to a premium standard Drive continuous improvement and service innovation in line with brand standards. Support the delivery of resident events and social experiences. Collaborate with internal and external stakeholders to maintain consistent service excellence. The Successful Candidate Experience in a high-end hospitality, residential or private members' club environment. Proven people leader with the ability to motivate and inspire multidisciplinary teams. Strong organisational and operational skills with a keen eye for detail. Natural communicator with a resident-first mindset and excellent customer service skills. Confidence in managing compliance, safety, and health regulations. Experience with CRM/PMS systems is a plus. Passionate about luxury service, resident satisfaction, and creating a vibrant residential community. Company Benefits Competitive salary Dynamic and inclusive team culture Contribution to an innovative lifestyle-led living concept If you are keen to discuss the details further, please apply today or send your cv to Get social . Tweet
Are you passionate about providing exceptional service and looking to advance your career? We are seeking a Head Concierge, working within some of the most luxurious residential buildings in Manchester. With an expanding portfolio and multiple new buildings opening each year, this is a prime opportunity for those interested in progressing their career. Your Role As a Head Concierge, you will play a crucial role in ensuring the smooth operation of a building while delivering an outstanding experience for residents. You'll be responsible for maintaining high building standards, conducting regular security checks, ensuring compliance with health and safety regulations, and helping maintain the cleanliness of communal areas. You will work closely with the building management team to ensure everything runs seamlessly, preparing the property for visitors and showcasing the site at its best. Building strong relationships with residents and offering personalised service. Key Responsibilities Deliver exceptional customer service to residents and guests Manage customer queries and escalate issues when necessary Ensure health and safety compliance throughout the building Maintain cleanliness standards within communal areas Oversee front desk operations and perform general admin tasks Promote building events Prepare for resident move-ins, including creating tenancy agreements Assist with rent payments, debt management, and staff scheduling Report and address any maintenance issues within the building Liaise with contractors for maintenance visits The ideal candidate will: Have a passion for delivering outstanding customer service Communicate effectively with team members, residents, and senior team Exhibit strong time management and prioritisation skills Be self-motivated and capable of working independently Present themselves professionally at all times Shifts between 07:00 - 22:00 Roughly 1:4 Weekends Basic Salary - 29,500 If you're ready to contribute to a high-standard, luxury living environment and want to grow with a dynamic and expanding company, we want to hear from you!
Jun 27, 2025
Full time
Are you passionate about providing exceptional service and looking to advance your career? We are seeking a Head Concierge, working within some of the most luxurious residential buildings in Manchester. With an expanding portfolio and multiple new buildings opening each year, this is a prime opportunity for those interested in progressing their career. Your Role As a Head Concierge, you will play a crucial role in ensuring the smooth operation of a building while delivering an outstanding experience for residents. You'll be responsible for maintaining high building standards, conducting regular security checks, ensuring compliance with health and safety regulations, and helping maintain the cleanliness of communal areas. You will work closely with the building management team to ensure everything runs seamlessly, preparing the property for visitors and showcasing the site at its best. Building strong relationships with residents and offering personalised service. Key Responsibilities Deliver exceptional customer service to residents and guests Manage customer queries and escalate issues when necessary Ensure health and safety compliance throughout the building Maintain cleanliness standards within communal areas Oversee front desk operations and perform general admin tasks Promote building events Prepare for resident move-ins, including creating tenancy agreements Assist with rent payments, debt management, and staff scheduling Report and address any maintenance issues within the building Liaise with contractors for maintenance visits The ideal candidate will: Have a passion for delivering outstanding customer service Communicate effectively with team members, residents, and senior team Exhibit strong time management and prioritisation skills Be self-motivated and capable of working independently Present themselves professionally at all times Shifts between 07:00 - 22:00 Roughly 1:4 Weekends Basic Salary - 29,500 If you're ready to contribute to a high-standard, luxury living environment and want to grow with a dynamic and expanding company, we want to hear from you!
Refer-a-friend to Convene and get cash rewards - learn more Join our team We are rethinking the workplace experience. We are a global leader in future-of-work solutions, bringing a hospitality-driven experience to the workplace. We serve as a partner, not just a place, for our clients and members, offering concierge-style services, dedicated support teams, and in-house resources, allowing our clients and members to focus on what they do best. The passion our company has for creating impactful work experiences for our clients extends to all of our employees as well. If you're interested in helping us provide inspiring and unforgettable moments, consider joining our team. 02 Hospitality-driven Convene is first and foremost a hospitality company that operates within the meeting, event, and shared workplace industries. We create inspiring destinations for clients, members, and landlords to meet, work, and host experiential events. 03 Focused on innovation Our clients' evolving needs drive our passion for innovation and motivate us to constantly develop new creative solutions. If you're a creative problem solver who doesn't settle for "good enough," you'll feel at home here. We offer our employees a 401K with employer match, financial wellness education, life insurance, and transit incentives. We also prioritize professional advancement, offering a robust catalog of online learning opportunities and workshops focused on leadership development, professional growth, and skills-based training. Employees have access to generous paid time off, including paid holiday breaks and birthday PTO to promote work-life balance and wellness. We also offer an Employee Assistance Program, Parental Leave, and a variety of perks and discounts to support your everyday life. We prioritize a balance of in-person collaboration and flexible remote productivity with our hybrid work policy. This allows our global teams to thrive and have opportunities to work together in our Convene cities, as roles allow. Diversity & inclusion At Convene, we are committed to becoming 1% better every day, which includes a strong and ongoing focus on diversity, equity, and inclusion (DE&I). We strive to create an environment where everyone feels valued and empowered to be their true selves. This commitment is reflected in our organizational practices and our approach to work. With the support of our leadership team and Employee Resource Groups (ERGs), we collaborate and seek out input in order to foster a diverse and inclusive environment. Enabling those who want to give back or grow, we offer an annual application-based paid sabbatical program to those who want to invest in their communities. Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. This role is a hybrid position and will require you to reliable commute into Central London 3 times per week. Job Overview:The Revenue Management team within Convene's Commercial team is central to our company's revenue performance and overall commercial success. As a Revenue Manager, you will oversee revenue and pricing strategies across 12 venues in the UK, working closely with the UK Leadership and the Global Commercial Leadership teams. Your role will directly impact our revenue goals by driving strategic decisions on inventory management, client negotiations, and revenue optimization. This role is pivotal in maximizing revenue opportunities and driving sustainable growth across our UK portfolio. What You'll Do: Revenue and Pricing Strategy: Develop and implement pricing strategies across 12 venues in the UK, ensuring alignment with market demand, competitive landscape, and revenue goals Inventory and Tetris Management: Strategically allocate space and dates to achieve maximised venue inventory optimisation; Responsible for inventory diary management Funnel Management: Proactively partner with the sales team to advance bookings, ensure forecasting accuracy, and identify opportunities within the pipeline to achieve revenue goals Client Negotiations and Quote Approvals: Lead high-stakes client negotiations, approve quotes, and manage concessions to secure bookings that align with revenue goals while preserving value perception Forecasting and Budgeting: Create accurate forecasts and budgets based on historical data, market trends, and demand projections. Regularly review and adjust as needed to meet revenue targets Data-Driven Insights: Analyse data and reporting to uncover trends, identify risks, and capitalise on opportunities, providing actionable insights to inform decision-making across venues Stakeholder Engagement: Lead cluster revenue optimisation calls with stakeholders from sales, marketing, and operations. Present insights, review performance metrics, and collaborate on strategies to mitigate risks and maximize opportunities. Strong relationship management skills Revenue Strategy and Optimisation: Continuously evaluate revenue performance across venues, identifying and implementing strategies to drive growth, optimise yield, and align with broader company objectives What We Look For: 5+ years of experience in revenue management, pricing strategy, or a related field, ideally within the hospitality or events industry Proven expertise in revenue and pricing strategy development, inventory management, and client negotiations Strong decision-making and strategic problem-solving skills, with the ability to adapt quickly to real-time data and trends Excellent communication and interpersonal skills, with experience presenting insights and leading discussions with senior leadership and cross-functional teams. Demonstrated ability to prioritise multiple tasks, meet deadlines, and deliver results in a dynamic, fast-paced environment Advanced proficiency in Excel, including Pivot Tables and advanced formulas Strong data analytics and manipulation skills Bachelor's degree in Finance, Business, Hospitality, or a related field, or equivalent work experience Preferred Qualifications: Experience in B2B or corporate meetings and events, or the overall events industry. Experience managing multiple venues or properties, with a strong understanding of inventory management and market demand Familiarity with revenue management systems and tools for pricing and inventory control, such as Sales Force Who We Are: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities. Employee Assistance Program: well-being support and personal advice programme Time Off and Work-Life Balance 25 days annual leave plus bank holidays, and company sick pay Financial Support and Benefits Interest-free loan for rail season tickets & further education Subsidised bicycle purchase through Cycle to Work scheme Professional Development and Recognition Continuous professional and personal development support Employee recognition and reward programs to mark achievements and milestones Community and Impact Opportunities to volunteer, donate, and participate in community give-back initiatives The opportunity to have a significant impact on your team and the business in the work that you do Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you previously been employed by Convene or etc.venues? Select Are you currently located in the London metro area? Select Are you able to commute each day, Monday through Friday, to our office located at 22 Bishopsgate? Select Were you referred by a Convene employee? Select If you were referred by a Convene employee, please indicate the Convene employee name here and provide some context on how you know them. LinkedIn Profile Website Awards and recognitions Best Small & Medium Workplaces, Fortune Magazine 2018, 2020 Best Workplaces in New York, Fortune Magazine 2017, 2019, 2020, 2021 Best Workplaces in the Meetings Industry, Meetings & Conventions Magazine 2018 Top Companies - Startups, LinkedIn 2017 5000 Fastest Growing Private Companies, Inc. Magazine , 2024 . click apply for full job details
Jun 27, 2025
Full time
Refer-a-friend to Convene and get cash rewards - learn more Join our team We are rethinking the workplace experience. We are a global leader in future-of-work solutions, bringing a hospitality-driven experience to the workplace. We serve as a partner, not just a place, for our clients and members, offering concierge-style services, dedicated support teams, and in-house resources, allowing our clients and members to focus on what they do best. The passion our company has for creating impactful work experiences for our clients extends to all of our employees as well. If you're interested in helping us provide inspiring and unforgettable moments, consider joining our team. 02 Hospitality-driven Convene is first and foremost a hospitality company that operates within the meeting, event, and shared workplace industries. We create inspiring destinations for clients, members, and landlords to meet, work, and host experiential events. 03 Focused on innovation Our clients' evolving needs drive our passion for innovation and motivate us to constantly develop new creative solutions. If you're a creative problem solver who doesn't settle for "good enough," you'll feel at home here. We offer our employees a 401K with employer match, financial wellness education, life insurance, and transit incentives. We also prioritize professional advancement, offering a robust catalog of online learning opportunities and workshops focused on leadership development, professional growth, and skills-based training. Employees have access to generous paid time off, including paid holiday breaks and birthday PTO to promote work-life balance and wellness. We also offer an Employee Assistance Program, Parental Leave, and a variety of perks and discounts to support your everyday life. We prioritize a balance of in-person collaboration and flexible remote productivity with our hybrid work policy. This allows our global teams to thrive and have opportunities to work together in our Convene cities, as roles allow. Diversity & inclusion At Convene, we are committed to becoming 1% better every day, which includes a strong and ongoing focus on diversity, equity, and inclusion (DE&I). We strive to create an environment where everyone feels valued and empowered to be their true selves. This commitment is reflected in our organizational practices and our approach to work. With the support of our leadership team and Employee Resource Groups (ERGs), we collaborate and seek out input in order to foster a diverse and inclusive environment. Enabling those who want to give back or grow, we offer an annual application-based paid sabbatical program to those who want to invest in their communities. Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. This role is a hybrid position and will require you to reliable commute into Central London 3 times per week. Job Overview:The Revenue Management team within Convene's Commercial team is central to our company's revenue performance and overall commercial success. As a Revenue Manager, you will oversee revenue and pricing strategies across 12 venues in the UK, working closely with the UK Leadership and the Global Commercial Leadership teams. Your role will directly impact our revenue goals by driving strategic decisions on inventory management, client negotiations, and revenue optimization. This role is pivotal in maximizing revenue opportunities and driving sustainable growth across our UK portfolio. What You'll Do: Revenue and Pricing Strategy: Develop and implement pricing strategies across 12 venues in the UK, ensuring alignment with market demand, competitive landscape, and revenue goals Inventory and Tetris Management: Strategically allocate space and dates to achieve maximised venue inventory optimisation; Responsible for inventory diary management Funnel Management: Proactively partner with the sales team to advance bookings, ensure forecasting accuracy, and identify opportunities within the pipeline to achieve revenue goals Client Negotiations and Quote Approvals: Lead high-stakes client negotiations, approve quotes, and manage concessions to secure bookings that align with revenue goals while preserving value perception Forecasting and Budgeting: Create accurate forecasts and budgets based on historical data, market trends, and demand projections. Regularly review and adjust as needed to meet revenue targets Data-Driven Insights: Analyse data and reporting to uncover trends, identify risks, and capitalise on opportunities, providing actionable insights to inform decision-making across venues Stakeholder Engagement: Lead cluster revenue optimisation calls with stakeholders from sales, marketing, and operations. Present insights, review performance metrics, and collaborate on strategies to mitigate risks and maximize opportunities. Strong relationship management skills Revenue Strategy and Optimisation: Continuously evaluate revenue performance across venues, identifying and implementing strategies to drive growth, optimise yield, and align with broader company objectives What We Look For: 5+ years of experience in revenue management, pricing strategy, or a related field, ideally within the hospitality or events industry Proven expertise in revenue and pricing strategy development, inventory management, and client negotiations Strong decision-making and strategic problem-solving skills, with the ability to adapt quickly to real-time data and trends Excellent communication and interpersonal skills, with experience presenting insights and leading discussions with senior leadership and cross-functional teams. Demonstrated ability to prioritise multiple tasks, meet deadlines, and deliver results in a dynamic, fast-paced environment Advanced proficiency in Excel, including Pivot Tables and advanced formulas Strong data analytics and manipulation skills Bachelor's degree in Finance, Business, Hospitality, or a related field, or equivalent work experience Preferred Qualifications: Experience in B2B or corporate meetings and events, or the overall events industry. Experience managing multiple venues or properties, with a strong understanding of inventory management and market demand Familiarity with revenue management systems and tools for pricing and inventory control, such as Sales Force Who We Are: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities. Employee Assistance Program: well-being support and personal advice programme Time Off and Work-Life Balance 25 days annual leave plus bank holidays, and company sick pay Financial Support and Benefits Interest-free loan for rail season tickets & further education Subsidised bicycle purchase through Cycle to Work scheme Professional Development and Recognition Continuous professional and personal development support Employee recognition and reward programs to mark achievements and milestones Community and Impact Opportunities to volunteer, donate, and participate in community give-back initiatives The opportunity to have a significant impact on your team and the business in the work that you do Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you previously been employed by Convene or etc.venues? Select Are you currently located in the London metro area? Select Are you able to commute each day, Monday through Friday, to our office located at 22 Bishopsgate? Select Were you referred by a Convene employee? Select If you were referred by a Convene employee, please indicate the Convene employee name here and provide some context on how you know them. LinkedIn Profile Website Awards and recognitions Best Small & Medium Workplaces, Fortune Magazine 2018, 2020 Best Workplaces in New York, Fortune Magazine 2017, 2019, 2020, 2021 Best Workplaces in the Meetings Industry, Meetings & Conventions Magazine 2018 Top Companies - Startups, LinkedIn 2017 5000 Fastest Growing Private Companies, Inc. Magazine , 2024 . click apply for full job details
