Job Scope The Royal Society is the independent scientific academy of the UK, dedicated to promoting excellence in science. We believe that science is central to modern culture and demonstrating the importance of science to everyone is one of the strategic aims of the Royal Society. We want to enable young people to understand what it is to be a scientist and to encourage experimental work and problem solving in schools and colleges to improve understanding of the scientific process. We promote and support good practice in teaching Science, Technology, Engineering and Mathematics (STEM) and promote STEM for all young people. Our major schools engagement programme includes: Grants to support schools and colleges to enable students, aged 5-18, to carry out investigative science, technology, engineering or mathematics (STEM) projects in partnership with a STEM professional, primarily through the Partnership Grants Evidence-based resources to support excellence in the teaching of science, maths and computing, in particular around scientific literacy and practical science. Events to showcase practical science, including a tailored schools programme at the Royal Society Summer Exhibition. The Schools Engagement Officer will be responsible for supporting the set-up, administration and day-to-day delivery of a new strand of Partnership Grants (Science Community Grants) which build on Partnership Seed Grants within the Royal Society and are designed to support organisations to build lasting relationships between STEM professionals and clusters of UK-based schools and colleges to undertake practical STEM investigations. The officer will support the workflow of this grant within the wider engagement team. This includes supporting the day-to-day administration of the grant, marketing and communication of this new programme, and developing relationships with stakeholder organisations as well as working with colleagues across the Royal Society. The officer will also contribute to the management of the Partnership Seed Grant scheme and work with the Schools Engagement team to undertake tasks related to Partnership Grants and other schools engagement strands of work. This position is suitable for an individual with strong project administration experience who shares our belief in the value of science and mathematics education and public engagement and enjoys working with a range of people. The post holder should have good organisational skills, a commitment to high standards throughout their work, and a strong attention to detail. They should also be able to manage their own workload, and collaborate with colleagues on shared tasks and projects, to ensure milestones and targets are achieved. In return, this position offers opportunities for the successful candidate to contribute to a new and exciting programme of schools engagement activities and help develop successful schemes which benefit teachers, young people and STEM professionals. They will also get the chance to be part of the work of one of the most respected scientific organisations in the world. This role will require occasional travel to visit grant projects across the UK. The post holder will be subject to Disclosure and Barring Service (DBS) checks Please note that we are unable to offer sponsorship for this role. Reports to: Senior Schools Engagement Officer Line manages: N/A Location: Carlton House Terrace, London, SW1Y 5AG plus hybrid remote working, Pay band: C Salary: £37,105 Contract type: Fixed-term 3 years with opportunity to extend Hours: 35 hours per week (full time), occasional travel to visit grant holders (mainly within the UK), evening and weekend work required. Closing date: Midnight 20 July 2025 Interview date: 4th - 6th August 2025 Responsibilities The work of the Schools Engagement Officer will include:Supporting the set-up and administration of the application process for the new grant strand, including managing expressions of interest and queries from organisations, providing feedback and online guidance to applicants, and managing applications within the Royal Society's grant management system, Flexi-Grant.Assisting the grants review process, including communicating with the review panel about required reviews and supporting the Senior Schools Engagement Officer and Schools Engagement Manager to run online review meetings by taking minutes and coordinating application clarifications.Coordinating and processing grant payments.Supporting the post-award management of the new grant strand, including handling enquiries and post-application questions.Implementing internal monitoring, reporting and evaluation of the grant scheme, including conducting monitoring meeting calls and in-person visits to grant projects and organisations around the UK, as required, and preparing reports for senior colleagues and committee members.Promoting the new and existing grant strands through the preparation of new webpages within the Royal Society website, preparing promotional material and presenting at internal and external events and conferences, as required.Building and maintaining relationships with key networks and external stakeholders such as grant applicants and recipients and interested organisations.Contributing to the day-to-day running of the Partnership Seed Grant scheme to ensure alignment with this new grant scheme, providing detailed support and feedback to applicants and recipients, processing grants forms and payments, and administering the monitoring, reporting and evaluation of projects.Assisting with the day-to-day running of the Partnership Grant scheme and other schools engagement strands of work, as required.Contributing to the continual review of procedures and systems and recommending improvements to contribute to the team's efficiency and effectiveness, providing a high-quality service to stakeholders.Responding on behalf of the Royal Society to questions and requests for information regarding school engagement.Undertaking such other duties as may be required from time to time, for example, assisting in the organisation of various events and conferences. Key Knowledge and Skills Required Education / qualifications / knowledge / interests Ability to build and maintain strong strategic relationships with colleagues and STEM organisations Essential Interest and knowledge of science, mathematics, technology and their broader social significance Highly desirable Interest in and/or awareness of the key issues in STEM education Highly desirable STEM Education and Engagement outreach experience Highly desirable Teaching experience in the UK school system Desirable Experience Experience of working in a team environment Essential Experience of identifying and targeting a variety of audiences Essential Experience of establishing and maintaining a network of contacts, and communicating with stakeholders at all levels Essential Experience of guidance and report writing Highly desirable Experience of presenting to a variety of audiences (such as STEM professionals, and teachers) Highly desirable Experience of project evaluation Highly desirable Experience of administering and managing grants to individuals and/or organisations, ideally Flexi-Grant. Highly desirable Experience of producing and managing promotional material for a variety of media Highly desirable Experience of STEM education outreach organisations and opportunities Highly desirable Experience of managing a budget Desirable Experience of administering selection processes, for example for grants or awards Desirable Competencies Pay Band C - Role Descriptor and Competencies Suggested Titles - Officer, Junior Officer, Exec, Senior Administrator, Senior Assistant, Programme Officer, Co-ordinator At Band C you will hold a more specialist role and will have increased responsibility for your area of work and output. Pay Band C roles are described in the following dimensions: Decision-making - Your work is varied, and you have a range of administrative or technical tasks. You take decisions in line with specific routines, guidelines, or procedures. You plan your own work and coordinate with others on how their work fits into the broader plan of activities. Supervision is available for issues that fall outside of existing operating guidelines or your realm of knowledge Thinking challenges - The solutions to issues or problems are not always obvious and investigation is needed before choosing a way forward. Your initiative is required to help find ways to improve working practices and procedures in your area of work, in sorting out problems that occur in day-to-day work or improvements to work processes. Communicating - You maintain relationships which involve liaison or coordinating with a range of internal and/or external contacts on mainly transactional issues and a range of levels Developing people - You may be responsible for allocating work to, or checking the work of less experienced colleagues, or the supervision of temporary staff. Managing Resources - You may perform activities such as reconciling information/data or analyses of expenditure or income, adhering to agreed procedures. Applying knowledge & expertise - You require proficiency in, and keep up to date with . click apply for full job details
Jul 03, 2025
Full time
Job Scope The Royal Society is the independent scientific academy of the UK, dedicated to promoting excellence in science. We believe that science is central to modern culture and demonstrating the importance of science to everyone is one of the strategic aims of the Royal Society. We want to enable young people to understand what it is to be a scientist and to encourage experimental work and problem solving in schools and colleges to improve understanding of the scientific process. We promote and support good practice in teaching Science, Technology, Engineering and Mathematics (STEM) and promote STEM for all young people. Our major schools engagement programme includes: Grants to support schools and colleges to enable students, aged 5-18, to carry out investigative science, technology, engineering or mathematics (STEM) projects in partnership with a STEM professional, primarily through the Partnership Grants Evidence-based resources to support excellence in the teaching of science, maths and computing, in particular around scientific literacy and practical science. Events to showcase practical science, including a tailored schools programme at the Royal Society Summer Exhibition. The Schools Engagement Officer will be responsible for supporting the set-up, administration and day-to-day delivery of a new strand of Partnership Grants (Science Community Grants) which build on Partnership Seed Grants within the Royal Society and are designed to support organisations to build lasting relationships between STEM professionals and clusters of UK-based schools and colleges to undertake practical STEM investigations. The officer will support the workflow of this grant within the wider engagement team. This includes supporting the day-to-day administration of the grant, marketing and communication of this new programme, and developing relationships with stakeholder organisations as well as working with colleagues across the Royal Society. The officer will also contribute to the management of the Partnership Seed Grant scheme and work with the Schools Engagement team to undertake tasks related to Partnership Grants and other schools engagement strands of work. This position is suitable for an individual with strong project administration experience who shares our belief in the value of science and mathematics education and public engagement and enjoys working with a range of people. The post holder should have good organisational skills, a commitment to high standards throughout their work, and a strong attention to detail. They should also be able to manage their own workload, and collaborate with colleagues on shared tasks and projects, to ensure milestones and targets are achieved. In return, this position offers opportunities for the successful candidate to contribute to a new and exciting programme of schools engagement activities and help develop successful schemes which benefit teachers, young people and STEM professionals. They will also get the chance to be part of the work of one of the most respected scientific organisations in the world. This role will require occasional travel to visit grant projects across the UK. The post holder will be subject to Disclosure and Barring Service (DBS) checks Please note that we are unable to offer sponsorship for this role. Reports to: Senior Schools Engagement Officer Line manages: N/A Location: Carlton House Terrace, London, SW1Y 5AG plus hybrid remote working, Pay band: C Salary: £37,105 Contract type: Fixed-term 3 years with opportunity to extend Hours: 35 hours per week (full time), occasional travel to visit grant holders (mainly within the UK), evening and weekend work required. Closing date: Midnight 20 July 2025 Interview date: 4th - 6th August 2025 Responsibilities The work of the Schools Engagement Officer will include:Supporting the set-up and administration of the application process for the new grant strand, including managing expressions of interest and queries from organisations, providing feedback and online guidance to applicants, and managing applications within the Royal Society's grant management system, Flexi-Grant.Assisting the grants review process, including communicating with the review panel about required reviews and supporting the Senior Schools Engagement Officer and Schools Engagement Manager to run online review meetings by taking minutes and coordinating application clarifications.Coordinating and processing grant payments.Supporting the post-award management of the new grant strand, including handling enquiries and post-application questions.Implementing internal monitoring, reporting and evaluation of the grant scheme, including conducting monitoring meeting calls and in-person visits to grant projects and organisations around the UK, as required, and preparing reports for senior colleagues and committee members.Promoting the new and existing grant strands through the preparation of new webpages within the Royal Society website, preparing promotional material and presenting at internal and external events and conferences, as required.Building and maintaining relationships with key networks and external stakeholders such as grant applicants and recipients and interested organisations.Contributing to the day-to-day running of the Partnership Seed Grant scheme to ensure alignment with this new grant scheme, providing detailed support and feedback to applicants and recipients, processing grants forms and payments, and administering the monitoring, reporting and evaluation of projects.Assisting with the day-to-day running of the Partnership Grant scheme and other schools engagement strands of work, as required.Contributing to the continual review of procedures and systems and recommending improvements to contribute to the team's efficiency and effectiveness, providing a high-quality service to stakeholders.Responding on behalf of the Royal Society to questions and requests for information regarding school engagement.Undertaking such other duties as may be required from time to time, for example, assisting in the organisation of various events and conferences. Key Knowledge and Skills Required Education / qualifications / knowledge / interests Ability to build and maintain strong strategic relationships with colleagues and STEM organisations Essential Interest and knowledge of science, mathematics, technology and their broader social significance Highly desirable Interest in and/or awareness of the key issues in STEM education Highly desirable STEM Education and Engagement outreach experience Highly desirable Teaching experience in the UK school system Desirable Experience Experience of working in a team environment Essential Experience of identifying and targeting a variety of audiences Essential Experience of establishing and maintaining a network of contacts, and communicating with stakeholders at all levels Essential Experience of guidance and report writing Highly desirable Experience of presenting to a variety of audiences (such as STEM professionals, and teachers) Highly desirable Experience of project evaluation Highly desirable Experience of administering and managing grants to individuals and/or organisations, ideally Flexi-Grant. Highly desirable Experience of producing and managing promotional material for a variety of media Highly desirable Experience of STEM education outreach organisations and opportunities Highly desirable Experience of managing a budget Desirable Experience of administering selection processes, for example for grants or awards Desirable Competencies Pay Band C - Role Descriptor and Competencies Suggested Titles - Officer, Junior Officer, Exec, Senior Administrator, Senior Assistant, Programme Officer, Co-ordinator At Band C you will hold a more specialist role and will have increased responsibility for your area of work and output. Pay Band C roles are described in the following dimensions: Decision-making - Your work is varied, and you have a range of administrative or technical tasks. You take decisions in line with specific routines, guidelines, or procedures. You plan your own work and coordinate with others on how their work fits into the broader plan of activities. Supervision is available for issues that fall outside of existing operating guidelines or your realm of knowledge Thinking challenges - The solutions to issues or problems are not always obvious and investigation is needed before choosing a way forward. Your initiative is required to help find ways to improve working practices and procedures in your area of work, in sorting out problems that occur in day-to-day work or improvements to work processes. Communicating - You maintain relationships which involve liaison or coordinating with a range of internal and/or external contacts on mainly transactional issues and a range of levels Developing people - You may be responsible for allocating work to, or checking the work of less experienced colleagues, or the supervision of temporary staff. Managing Resources - You may perform activities such as reconciling information/data or analyses of expenditure or income, adhering to agreed procedures. Applying knowledge & expertise - You require proficiency in, and keep up to date with . click apply for full job details
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
Jul 03, 2025
Full time
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
Location: Edinburgh or Glasgow office Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week Hours per week: 35 hours per week - this role is part of a rota which covers 8am starts, and 1 to 2 Saturday mornings per month Type of contract: fixed-term contract until 31 December 2025 Salary scale: Level 1, £23,042 - £26,618 per annum per annum , commensurate with experience Closing date: 06 July 2025 Interviews: TBC Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. Your primary role will be Project Administrator supporting the Pension Wise service. For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client experience working closely with service users, network providers and project partners. You may also provide some ad hoc support for the wider National Projects team, working closely with the department leads to provide administrative support to ensure the effective running of the department. This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland. To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently, and as part of a large team. Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project. This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen's lives. For more information about the role, please refer to Job Pack - Project Administrator.pdf For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants. Employee benefits Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role . For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process. Before you apply Our aim is to make ensure our application assessment process is fair, objective and transparent. As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality. The candidate statement The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role. The candidate statement is expected to be up to 1-2 page(s) A4 long. While we recognize AI can be a helpful tool for starting your application, and may help you by sparkingan ideamore easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage. You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you. Please note that applications without the candidate statement will not be considered.
Jul 03, 2025
Full time
Location: Edinburgh or Glasgow office Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week Hours per week: 35 hours per week - this role is part of a rota which covers 8am starts, and 1 to 2 Saturday mornings per month Type of contract: fixed-term contract until 31 December 2025 Salary scale: Level 1, £23,042 - £26,618 per annum per annum , commensurate with experience Closing date: 06 July 2025 Interviews: TBC Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. Your primary role will be Project Administrator supporting the Pension Wise service. For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client experience working closely with service users, network providers and project partners. You may also provide some ad hoc support for the wider National Projects team, working closely with the department leads to provide administrative support to ensure the effective running of the department. This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland. To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently, and as part of a large team. Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project. This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen's lives. For more information about the role, please refer to Job Pack - Project Administrator.pdf For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants. Employee benefits Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role . For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process. Before you apply Our aim is to make ensure our application assessment process is fair, objective and transparent. As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality. The candidate statement The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role. The candidate statement is expected to be up to 1-2 page(s) A4 long. While we recognize AI can be a helpful tool for starting your application, and may help you by sparkingan ideamore easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage. You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you. Please note that applications without the candidate statement will not be considered.
Location: Edinburgh or Glasgow office Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week Hours per week: 35 hours per week - this role is part of a rota which covers 8am starts, and 1 to 2 Saturday mornings per month Type of contract: fixed-term contract until 31 December 2025 Salary scale: Level 1, £23,042 - £26,618 per annum per annum , commensurate with experience Closing date: 06 July 2025 Interviews: TBC Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. Your primary role will be Project Administrator supporting the Pension Wise service. For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client experience working closely with service users, network providers and project partners. You may also provide some ad hoc support for the wider National Projects team, working closely with the department leads to provide administrative support to ensure the effective running of the department. This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland. To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently, and as part of a large team. Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project. This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen's lives. For more information about the role, please refer to Job Pack - Project Administrator.pdf For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants. Employee benefits Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role . For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process. Before you apply Our aim is to make ensure our application assessment process is fair, objective and transparent. As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality. The candidate statement The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role. The candidate statement is expected to be up to 1-2 page(s) A4 long. While we recognize AI can be a helpful tool for starting your application, and may help you by sparkingan ideamore easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage. You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you. Please note that applications without the candidate statement will not be considered.
Jul 03, 2025
Full time
Location: Edinburgh or Glasgow office Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week Hours per week: 35 hours per week - this role is part of a rota which covers 8am starts, and 1 to 2 Saturday mornings per month Type of contract: fixed-term contract until 31 December 2025 Salary scale: Level 1, £23,042 - £26,618 per annum per annum , commensurate with experience Closing date: 06 July 2025 Interviews: TBC Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. Your primary role will be Project Administrator supporting the Pension Wise service. For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client experience working closely with service users, network providers and project partners. You may also provide some ad hoc support for the wider National Projects team, working closely with the department leads to provide administrative support to ensure the effective running of the department. This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland. To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently, and as part of a large team. Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project. This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen's lives. For more information about the role, please refer to Job Pack - Project Administrator.pdf For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants. Employee benefits Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role . For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process. Before you apply Our aim is to make ensure our application assessment process is fair, objective and transparent. As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality. The candidate statement The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role. The candidate statement is expected to be up to 1-2 page(s) A4 long. While we recognize AI can be a helpful tool for starting your application, and may help you by sparkingan ideamore easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage. You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you. Please note that applications without the candidate statement will not be considered.
Operations & Dispatch Administrator, permanent position, based in Letterkenny, Donegal Your new company Are one of Europe's leading official, premium sports & event ticketing/hospitality providers with a diverse portfolio of options across many sports & events. They have appointed Hays to recruit an Operations & Dispatch Administrator to join their team. This is a full-time permanent office-based role. Working hours are 9am to 5pm, and you will work shifts from Monday to Sunday. Your new role As Operations & Dispatch Administrator, you will be responsible for administering and dispatching client orders. Liaising with clients to facilitate requests specific to their orders. You will prepare and maintain key files/data related to weekly events. Respond to calls, emails, and urgent enquiries/orders from staff, clients, and suppliers during weekend hours. Process client orders and payments. Assist in maintaining and updating information on a bespoke CRM/booking system. You will provide a high level of customer service, ensuring all client queries are resolved promptly and professionally. You will also undertake other ad-hoc administrative duties as required. What you'll need to succeed As Operations & Dispatch Administrator, essentially, you will be able to demonstrate previous experience in Administration and customer service. You will be highly organised, diligent, and methodical in your work. Competent in all aspects of the Microsoft Office Suite. A strong ability to work independently and make decisions on your own initiative. Excellent written and verbal communication skills. Proven ability to multitask and manage time effectively. Desirable You will have previous experience using CRM systems and a passion for football / sports. What you'll get in return A vibrant and supportive work environment. Opportunities for professional growth and development. Competitive salary and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 01, 2025
Full time
Operations & Dispatch Administrator, permanent position, based in Letterkenny, Donegal Your new company Are one of Europe's leading official, premium sports & event ticketing/hospitality providers with a diverse portfolio of options across many sports & events. They have appointed Hays to recruit an Operations & Dispatch Administrator to join their team. This is a full-time permanent office-based role. Working hours are 9am to 5pm, and you will work shifts from Monday to Sunday. Your new role As Operations & Dispatch Administrator, you will be responsible for administering and dispatching client orders. Liaising with clients to facilitate requests specific to their orders. You will prepare and maintain key files/data related to weekly events. Respond to calls, emails, and urgent enquiries/orders from staff, clients, and suppliers during weekend hours. Process client orders and payments. Assist in maintaining and updating information on a bespoke CRM/booking system. You will provide a high level of customer service, ensuring all client queries are resolved promptly and professionally. You will also undertake other ad-hoc administrative duties as required. What you'll need to succeed As Operations & Dispatch Administrator, essentially, you will be able to demonstrate previous experience in Administration and customer service. You will be highly organised, diligent, and methodical in your work. Competent in all aspects of the Microsoft Office Suite. A strong ability to work independently and make decisions on your own initiative. Excellent written and verbal communication skills. Proven ability to multitask and manage time effectively. Desirable You will have previous experience using CRM systems and a passion for football / sports. What you'll get in return A vibrant and supportive work environment. Opportunities for professional growth and development. Competitive salary and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
About the role Sytner Group currently has an opening for a highly motivated Warranty Administrator to join our prestigious dealership at West London Audi. As a Sytner Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily basis and ensure recalls are administered and warranty debt is controlled. You will also ensure manufacturer standards are adhered to at all times. Sytner Warranty Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in an administrative capacity is essential. Knowledge of the motor industry and the Kerridge system would also be advantageous; however, this is not crucial for the right candidate. Ideally, you will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment. Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must. When applying for this role please consider that we require candidates to have Warranty Administrator experience as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 28, 2025
Full time
About the role Sytner Group currently has an opening for a highly motivated Warranty Administrator to join our prestigious dealership at West London Audi. As a Sytner Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily basis and ensure recalls are administered and warranty debt is controlled. You will also ensure manufacturer standards are adhered to at all times. Sytner Warranty Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in an administrative capacity is essential. Knowledge of the motor industry and the Kerridge system would also be advantageous; however, this is not crucial for the right candidate. Ideally, you will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment. Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must. When applying for this role please consider that we require candidates to have Warranty Administrator experience as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Tittle: Power Platform Developer / Power Apps Developer/ low code developer Location: London (3 days a week onsite) Contract Type: Fixed Term Contract Contract Length: 6 Months Rate: Circa 415/Day Working Pattern: Full Time Are you ready to embark on an exciting journey as a Power Platform Developer? Our client is on the lookout for a talented individual to join their dynamic team! If you're passionate about developing innovative low-code business applications and enjoy collaborating with stakeholders, we want to hear from you! Purpose of the Job: As a Power Platform Developer, you'll play a key role in the development and support of business intelligence applications using Power Platform, M365, C#, and JavaScript. You'll work closely with business users to understand their needs, design creative solutions, and bring them to life through development, testing, and deployment. Join us in driving innovation and enhancing operational efficiency! Required Skills: Strong experience with Power Platform and Power Apps. Experienced in Power Automate, Model Driven Apps and Dataverse is essential Proficiency in M365, C# and JavaScript Experienced in HCL Notes (Lotus Notes - Version 9 ,12), Formula Language, and Lotus Script. Knowledge of Power Automate, Power BI, SharePoint, Teams, and Common Data Service (CDS). Experience with SQL databases. Work across multiple projects in Agile low code application. Comfortable working with Windows Servers. In this role, you'll be responsible for: Designing, developing, testing, and deploying Power Apps applications using both Canvas and Model-driven approaches. Integrating Power Apps with Microsoft services such as Power Automate, Power BI, SharePoint, and Teams. utilising Common Data Service (CDS) or other data sources for efficient data management. Building and maintaining plugins & PCF for PowerApps. Implementing best practises for Power Apps development to ensure top-notch performance and scalability. Diagnosing and resolving application issues, providing ongoing technical support. Creating comprehensive documentation and training materials for users. Collaborating with cross-functional teams on Power Platform projects to foster a culture of innovation. Additionally, you will follow the Development Team's Change Management Control procedures to ensure proper approvals prior to production updates. Other Tasks: Define database objects required in the systems and interact with SQL and Oracle Database Administrators in both London and New York. Troubleshoot JRIE systems during failures and implement solutions, including checking Windows Servers and relevant databases. Liaise with application support teams across London and New York to resolve system issues. Coordinate with the Release team for rolling out changes while maintaining change history. Communicate with primary support Helpdesk staff to provide necessary system support. Be prepared for occasional out-of-office hours support on weekdays and weekends. Join us and be part of a vibrant team dedicated to creating impactful solutions! If you're ready to make a difference and thrive in a collaborative environment, apply now! Exciting challenges await you-let's innovate together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 26, 2025
Contractor
Job Tittle: Power Platform Developer / Power Apps Developer/ low code developer Location: London (3 days a week onsite) Contract Type: Fixed Term Contract Contract Length: 6 Months Rate: Circa 415/Day Working Pattern: Full Time Are you ready to embark on an exciting journey as a Power Platform Developer? Our client is on the lookout for a talented individual to join their dynamic team! If you're passionate about developing innovative low-code business applications and enjoy collaborating with stakeholders, we want to hear from you! Purpose of the Job: As a Power Platform Developer, you'll play a key role in the development and support of business intelligence applications using Power Platform, M365, C#, and JavaScript. You'll work closely with business users to understand their needs, design creative solutions, and bring them to life through development, testing, and deployment. Join us in driving innovation and enhancing operational efficiency! Required Skills: Strong experience with Power Platform and Power Apps. Experienced in Power Automate, Model Driven Apps and Dataverse is essential Proficiency in M365, C# and JavaScript Experienced in HCL Notes (Lotus Notes - Version 9 ,12), Formula Language, and Lotus Script. Knowledge of Power Automate, Power BI, SharePoint, Teams, and Common Data Service (CDS). Experience with SQL databases. Work across multiple projects in Agile low code application. Comfortable working with Windows Servers. In this role, you'll be responsible for: Designing, developing, testing, and deploying Power Apps applications using both Canvas and Model-driven approaches. Integrating Power Apps with Microsoft services such as Power Automate, Power BI, SharePoint, and Teams. utilising Common Data Service (CDS) or other data sources for efficient data management. Building and maintaining plugins & PCF for PowerApps. Implementing best practises for Power Apps development to ensure top-notch performance and scalability. Diagnosing and resolving application issues, providing ongoing technical support. Creating comprehensive documentation and training materials for users. Collaborating with cross-functional teams on Power Platform projects to foster a culture of innovation. Additionally, you will follow the Development Team's Change Management Control procedures to ensure proper approvals prior to production updates. Other Tasks: Define database objects required in the systems and interact with SQL and Oracle Database Administrators in both London and New York. Troubleshoot JRIE systems during failures and implement solutions, including checking Windows Servers and relevant databases. Liaise with application support teams across London and New York to resolve system issues. Coordinate with the Release team for rolling out changes while maintaining change history. Communicate with primary support Helpdesk staff to provide necessary system support. Be prepared for occasional out-of-office hours support on weekdays and weekends. Join us and be part of a vibrant team dedicated to creating impactful solutions! If you're ready to make a difference and thrive in a collaborative environment, apply now! Exciting challenges await you-let's innovate together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Parks Administrator Location: Newham Rate: 18.33 PAYE hour Temp: initially for 3 months Are you passionate about parks and green spaces? Do you thrive in a dynamic environment where your administrative skills can make a real difference? If so, our client has an exciting opportunity for you! About the Role: As a Parks Administrator, you will be the backbone of our Operations Team, providing essential ICT and administrative support. Your contributions will help enhance the management of our parks and allotments, ensuring they remain vibrant spaces for the community. Key Responsibilities: Deliver effective administrative services to support team objectives. Maintain financial management systems and process bills and invoices. Input performance data and develop cross-referencing methods. Keep accurate records and manage financial and administrative systems. Assist with recruitment, training, and performance reviews. Support one-off projects and monitor sports equipment orders. Respond to enquiries and manage complaints professionally. Ensure security and control of stocks, stores, and stationery. Provide outstanding customer service to stakeholders and users. Collaborate with support staff to share best practises. Participate in team meetings and build effective relationships. Personal Specification: Proficient in ICT systems and packages. Strong written and oral communication skills. Capable of analytical thinking and problem-solving. Excellent teamwork and budget monitoring abilities. Personal integrity and sensitivity to customer needs. Willingness to work occasional evenings, weekends, and public holidays. Join us in making our parks and green spaces the heart of the community! If you're ready to take on this rewarding challenge, we'd love to hear from you. Apply now and be part of a team that truly values your contributions! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 18, 2025
Seasonal
Job Title: Parks Administrator Location: Newham Rate: 18.33 PAYE hour Temp: initially for 3 months Are you passionate about parks and green spaces? Do you thrive in a dynamic environment where your administrative skills can make a real difference? If so, our client has an exciting opportunity for you! About the Role: As a Parks Administrator, you will be the backbone of our Operations Team, providing essential ICT and administrative support. Your contributions will help enhance the management of our parks and allotments, ensuring they remain vibrant spaces for the community. Key Responsibilities: Deliver effective administrative services to support team objectives. Maintain financial management systems and process bills and invoices. Input performance data and develop cross-referencing methods. Keep accurate records and manage financial and administrative systems. Assist with recruitment, training, and performance reviews. Support one-off projects and monitor sports equipment orders. Respond to enquiries and manage complaints professionally. Ensure security and control of stocks, stores, and stationery. Provide outstanding customer service to stakeholders and users. Collaborate with support staff to share best practises. Participate in team meetings and build effective relationships. Personal Specification: Proficient in ICT systems and packages. Strong written and oral communication skills. Capable of analytical thinking and problem-solving. Excellent teamwork and budget monitoring abilities. Personal integrity and sensitivity to customer needs. Willingness to work occasional evenings, weekends, and public holidays. Join us in making our parks and green spaces the heart of the community! If you're ready to take on this rewarding challenge, we'd love to hear from you. Apply now and be part of a team that truly values your contributions! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
University of North Calorina Pembroke
Pembroke, Dyfed
Associate Vice Chancellor for Faculty Affairs - 104 Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like tobookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Please see Special Instructions for more details. This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings. Position Information Division Division Academic Affairs Department Department Academic Affairs Dept Working Title Working Title Associate Vice Chancellor for Faculty Affairs Vacancy Type Vacancy Type Exempt Professional Staff (EPS) Min T/E Requirements An earned doctorate and credentials that support appointment at the rank of full professor. A minimum of seven (7) years of progressively responsible administrative experience in higher education, ideally including service as a department chair, dean, or assistant/associate provost. Demonstrated expertise in faculty personnel matters, institutional policy, and academic leadership. Excellent interpersonal, communication, and organizational skills. Proven ability to manage multiple priorities and projects in a dynamic and fast-paced environment. Strong commitment to shared governance, equity, and institutional integrity. FTE FTE 1 Recruitment Range Recruitment Range Commensurate with Education and Experience Anticipated Hiring Range Anticipated Hiring Range Commensurate with Education and Experience Position # Position # 104 FLSA Status FLSA Status Exempt Months per year Months per year 12 Primary Purpose of Organization Unit The division of academic affairs plans, implements and assesses the university's academic program. About UNC Pembroke Founded in 1887, the University of North Carolina at Pembroke is a regional public university committed to excellence in teaching, learning, and student success. Originally established to educate American Indian teachers, UNCP has grown into a dynamic, inclusive institution that serves students from across the state, the nation, and the world. Located in the rural southeastern region of North Carolina, the university plays a unique role in providing access to higher education and contributing to regional economic and cultural development. With a strong emphasis on personalized education and community engagement, UNCP proudly embodies the spirit of opportunity, service, and academic innovation. Located in southeastern North Carolina, Pembroke offers a high quality of life in a temperate climate with a low cost of living. The university is situated within easy driving distance of several major destinations-just 90 minutes from the beautiful beaches of the Atlantic coast, less than two hours from Raleigh, and close to Fayetteville and Charlotte. The region offers a mix of cultural, recreational, and outdoor activities, including hiking, kayaking, historic sites, and vibrant local festivals. With a welcoming community Pembroke is an ideal setting for professionals seeking balance between impactful academic leadership and quality of life. For full consideration, applicants should submit a cover letter, curriculum vitae, and the names and contact information of three professional references. Review of applications will begin immediately and continue until the position is filled. Primary Purpose of Position The University of North Carolina at Pembroke invites applications and nominations for the position of Associate Vice Chancellor for Faculty Affairs. This is a senior-level administrative role reporting directly to the Provost and Vice Chancellor for Academic Affairs. As such, the AVC provides counsel to the Provost and acts with delegated authority to manage the day-to-day operations of the Office of the Provost. The Associate Vice Chancellor for Faculty Affairs ( AVC ) provides strategic leadership and administrative oversight for all matters related to faculty personnel, development, policy, and academic operations. The AVC works collaboratively with academic leadership across campus to ensure the effective implementation of faculty policies and to foster a supportive and high-performing academic environment aligned with institutional goals. Job Description Under the direction of the provost, the Associate Vice Chancellor for Faculty Affairs is responsible for the oversight of all operations, policies and procedures related to full and part time faculty. As such, the Associate Vice Chancellor oversees faculty hiring, evaluation, personnel actions and appeals/grievances, professional development, workload monitoring and implementation of the academic curriculum. The Associate Vice Chancellor for Faculty Affairs works in collaboration with all members of the division of Academic Affairs to develop and maintain a high-quality academic program and ensure student success. The Associate Vice Chancellor for Faculty Affairs serves as a member of the Provost's Cabinet providing advice and council as requested. The AVC has supervisory responsibility for areas germane to the academic program. The Associate Vice Chancellor for Faculty Affairs represents Academic Affairs on committees and task forces as defined by institutional policy or as directed by the provost. S/He works with members of the Office of the Provost to maintain a professional environment, ensure accurate and timely communication to campus constituents, and ensures implementation of the academic strategic plan. Regularly attend events as a representative of the Office of the Provost (includes nights and weekends). Other duties may be determined by the Provost and Vice Chancellor for Academic Affairs. Primary Responsibilities Include: Leadership of faculty professional development initiatives, including orientation, ongoing training, and leadership development for department chairs and academic administrators. Oversight of faculty hiring, evaluation, promotion, tenure, post-tenure review, and related personnel processes, in compliance with institutional, UNC System, and state policies. Administration of policies related to faculty appeals, grievances, and disciplinary procedures. Oversight of key academic units including Online Learning, Research and Sponsored Programs, Institutional Research, and the Office of the Registrar. Strategic collaboration with deans and campus leaders to manage academic staffing plans, course scheduling, and faculty workload reporting. Liaison to Faculty Senate and campus committees on issues pertaining to faculty affairs. Administration of faculty-related systems and technologies, including digital portfolios (e.g., Interfolio) and course evaluation platforms. Responsibility for the publication and ongoing maintenance of the UNCP Faculty Handbook. Regular representation of the Office of the Provost at institutional functions and academic events. Management Preference Experience with faculty governance structures and academic policy development. Familiarity with UNC System regulations and The Code. Proficiency with academic technologies, institutional data systems, and strategic planning processes. Lic or Certification required by statute or regulation This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities . click apply for full job details
Jun 13, 2025
Full time
Associate Vice Chancellor for Faculty Affairs - 104 Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like tobookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Please see Special Instructions for more details. This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings. Position Information Division Division Academic Affairs Department Department Academic Affairs Dept Working Title Working Title Associate Vice Chancellor for Faculty Affairs Vacancy Type Vacancy Type Exempt Professional Staff (EPS) Min T/E Requirements An earned doctorate and credentials that support appointment at the rank of full professor. A minimum of seven (7) years of progressively responsible administrative experience in higher education, ideally including service as a department chair, dean, or assistant/associate provost. Demonstrated expertise in faculty personnel matters, institutional policy, and academic leadership. Excellent interpersonal, communication, and organizational skills. Proven ability to manage multiple priorities and projects in a dynamic and fast-paced environment. Strong commitment to shared governance, equity, and institutional integrity. FTE FTE 1 Recruitment Range Recruitment Range Commensurate with Education and Experience Anticipated Hiring Range Anticipated Hiring Range Commensurate with Education and Experience Position # Position # 104 FLSA Status FLSA Status Exempt Months per year Months per year 12 Primary Purpose of Organization Unit The division of academic affairs plans, implements and assesses the university's academic program. About UNC Pembroke Founded in 1887, the University of North Carolina at Pembroke is a regional public university committed to excellence in teaching, learning, and student success. Originally established to educate American Indian teachers, UNCP has grown into a dynamic, inclusive institution that serves students from across the state, the nation, and the world. Located in the rural southeastern region of North Carolina, the university plays a unique role in providing access to higher education and contributing to regional economic and cultural development. With a strong emphasis on personalized education and community engagement, UNCP proudly embodies the spirit of opportunity, service, and academic innovation. Located in southeastern North Carolina, Pembroke offers a high quality of life in a temperate climate with a low cost of living. The university is situated within easy driving distance of several major destinations-just 90 minutes from the beautiful beaches of the Atlantic coast, less than two hours from Raleigh, and close to Fayetteville and Charlotte. The region offers a mix of cultural, recreational, and outdoor activities, including hiking, kayaking, historic sites, and vibrant local festivals. With a welcoming community Pembroke is an ideal setting for professionals seeking balance between impactful academic leadership and quality of life. For full consideration, applicants should submit a cover letter, curriculum vitae, and the names and contact information of three professional references. Review of applications will begin immediately and continue until the position is filled. Primary Purpose of Position The University of North Carolina at Pembroke invites applications and nominations for the position of Associate Vice Chancellor for Faculty Affairs. This is a senior-level administrative role reporting directly to the Provost and Vice Chancellor for Academic Affairs. As such, the AVC provides counsel to the Provost and acts with delegated authority to manage the day-to-day operations of the Office of the Provost. The Associate Vice Chancellor for Faculty Affairs ( AVC ) provides strategic leadership and administrative oversight for all matters related to faculty personnel, development, policy, and academic operations. The AVC works collaboratively with academic leadership across campus to ensure the effective implementation of faculty policies and to foster a supportive and high-performing academic environment aligned with institutional goals. Job Description Under the direction of the provost, the Associate Vice Chancellor for Faculty Affairs is responsible for the oversight of all operations, policies and procedures related to full and part time faculty. As such, the Associate Vice Chancellor oversees faculty hiring, evaluation, personnel actions and appeals/grievances, professional development, workload monitoring and implementation of the academic curriculum. The Associate Vice Chancellor for Faculty Affairs works in collaboration with all members of the division of Academic Affairs to develop and maintain a high-quality academic program and ensure student success. The Associate Vice Chancellor for Faculty Affairs serves as a member of the Provost's Cabinet providing advice and council as requested. The AVC has supervisory responsibility for areas germane to the academic program. The Associate Vice Chancellor for Faculty Affairs represents Academic Affairs on committees and task forces as defined by institutional policy or as directed by the provost. S/He works with members of the Office of the Provost to maintain a professional environment, ensure accurate and timely communication to campus constituents, and ensures implementation of the academic strategic plan. Regularly attend events as a representative of the Office of the Provost (includes nights and weekends). Other duties may be determined by the Provost and Vice Chancellor for Academic Affairs. Primary Responsibilities Include: Leadership of faculty professional development initiatives, including orientation, ongoing training, and leadership development for department chairs and academic administrators. Oversight of faculty hiring, evaluation, promotion, tenure, post-tenure review, and related personnel processes, in compliance with institutional, UNC System, and state policies. Administration of policies related to faculty appeals, grievances, and disciplinary procedures. Oversight of key academic units including Online Learning, Research and Sponsored Programs, Institutional Research, and the Office of the Registrar. Strategic collaboration with deans and campus leaders to manage academic staffing plans, course scheduling, and faculty workload reporting. Liaison to Faculty Senate and campus committees on issues pertaining to faculty affairs. Administration of faculty-related systems and technologies, including digital portfolios (e.g., Interfolio) and course evaluation platforms. Responsibility for the publication and ongoing maintenance of the UNCP Faculty Handbook. Regular representation of the Office of the Provost at institutional functions and academic events. Management Preference Experience with faculty governance structures and academic policy development. Familiarity with UNC System regulations and The Code. Proficiency with academic technologies, institutional data systems, and strategic planning processes. Lic or Certification required by statute or regulation This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities . click apply for full job details
About the role We re on the hunt for a tech-savvy, proactive problem-solver with a passion for IT infrastructure, systems management and cybersecurity to join our dynamic team. You ll have hands-on experience with Microsoft environments, including managing Active Directory, Exchange Server (on-premises and cloud), and Office 365. Your skills in PowerShell scripting, troubleshooting and securing enterprise systems will make you an invaluable member of our IT team. We re particularly keen on candidates with experience in Azure AD, Office 365 and hybrid setups. A strong understanding of cybersecurity tools and practices, Windows domain environments, networking concepts and experience in help desk ticketing and troubleshooting will help you thrive in this role. While not essential, experience with Mimecast, LogMeIn Central, Duo MFA, and managing Linux servers would set you apart. If you re familiar with SQL databases, web servers (like cPanel), scripting languages like Python and EDR/XDR platforms such as ESET, you ll have an edge. Above all, we value someone eager to learn, adapt and grow with us as we migrate to Office 365 and strengthen our security posture. Reports to: IT Manager Key duties and responsibilities As a Senior IT Systems and Security Administrator , you ll be at the heart of maintaining and improving our IT infrastructure, ensuring seamless operations across the organisation. From managing day-to-day IT tasks to contributing to our Office 365 migration and enhancing cybersecurity, you ll have a direct impact on our technical evolution and user experience. You may be required to visit sites if required. Key Responsibilities Systems Administration and Server Management Manage our Windows domain environment. Oversee on-premises Exchange Server and assist with its migration to Office 365. Maintain and optimise our shared folder (file server) and MS Work Folders for user document synchronisation. Patch management ensure all computers and servers are up to date with the latest security updates. Server management with Hyper-V create and maintain new VMs. Install, configure and upgrade computer hardware and software as needed. Office 365 Migration and Azure AD Assist with the ongoing migration to Office 365, including Azure AD setup and SSO configuration. Implement security best practices for Azure AD and Office 365 environments. Cybersecurity and Compliance Monitor and respond to potential security alerts from tools like antivirus, EDR/XDR and firewalls. Help enforce cybersecurity policies and controls in line with standards such as ISO 27001 or Cyber Essentials Plus. Support deployment and monitoring of EDR/XDR platforms (experience with ESET XDR is a plus). Assist with security awareness initiatives, phishing simulations and end-user training. Manage MFA (e.g. Duo or Microsoft) and conditional access in Microsoft 365. Conduct basic audits on permissions, data access, user accounts and system security settings. Email Archiving & Security Manage MailStore for email archiving to reduce mailbox size. Work with email filtering and security tools like Mimecast. User Support Resolve technical issues through our helpdesk ticketing system. This may involve site visits if issues cannot be resolved remotely. Provide end-user support with remote access tools and mobile device management software. Deliver excellent customer service by managing user expectations and resolving issues in a timely manner. Scripting and Automation Develop and maintain PowerShell scripts to automate tasks and improve efficiency. Python scripting experience would be beneficial but is not required. Skills and attributes This role could be for you if you have; At least 3 years experience in a similar IT role (preferred). Proven experience in managing Windows domain environments and Active Directory. Strong understanding of Exchange Server 2019 and Office 365 administration. Experience with Azure AD and SSO setup. Familiarity with IT ticketing systems and providing end-user support. Basic scripting skills (PowerShell and/or Python). Interest or experience in cybersecurity practices. Experience with endpoint detection and response solutions. Flexible working you may be asked to work late/weekends when needed Nice-to-Have Skills: IT services Management and policy development and implementation experience Familiarity with Mimecast, LogMeIn Central, Duo MFA, Sage Payroll and Workday Accounts. Knowledge of Linux server administration and web hosting platforms such as cPanel. SQL database management and troubleshooting skills. Understanding of ISO 27001, Cyber Essentials or other IT compliance frameworks. Experience or interest in AI prompt engineering. What will you gain? Be part of a forward-thinking team working on exciting projects like our Office 365 migration and cybersecurity initiatives. Develop your skills in a supportive and collaborative environment. Enjoy competitive pay and clear opportunities for progression.
Jun 11, 2025
Full time
About the role We re on the hunt for a tech-savvy, proactive problem-solver with a passion for IT infrastructure, systems management and cybersecurity to join our dynamic team. You ll have hands-on experience with Microsoft environments, including managing Active Directory, Exchange Server (on-premises and cloud), and Office 365. Your skills in PowerShell scripting, troubleshooting and securing enterprise systems will make you an invaluable member of our IT team. We re particularly keen on candidates with experience in Azure AD, Office 365 and hybrid setups. A strong understanding of cybersecurity tools and practices, Windows domain environments, networking concepts and experience in help desk ticketing and troubleshooting will help you thrive in this role. While not essential, experience with Mimecast, LogMeIn Central, Duo MFA, and managing Linux servers would set you apart. If you re familiar with SQL databases, web servers (like cPanel), scripting languages like Python and EDR/XDR platforms such as ESET, you ll have an edge. Above all, we value someone eager to learn, adapt and grow with us as we migrate to Office 365 and strengthen our security posture. Reports to: IT Manager Key duties and responsibilities As a Senior IT Systems and Security Administrator , you ll be at the heart of maintaining and improving our IT infrastructure, ensuring seamless operations across the organisation. From managing day-to-day IT tasks to contributing to our Office 365 migration and enhancing cybersecurity, you ll have a direct impact on our technical evolution and user experience. You may be required to visit sites if required. Key Responsibilities Systems Administration and Server Management Manage our Windows domain environment. Oversee on-premises Exchange Server and assist with its migration to Office 365. Maintain and optimise our shared folder (file server) and MS Work Folders for user document synchronisation. Patch management ensure all computers and servers are up to date with the latest security updates. Server management with Hyper-V create and maintain new VMs. Install, configure and upgrade computer hardware and software as needed. Office 365 Migration and Azure AD Assist with the ongoing migration to Office 365, including Azure AD setup and SSO configuration. Implement security best practices for Azure AD and Office 365 environments. Cybersecurity and Compliance Monitor and respond to potential security alerts from tools like antivirus, EDR/XDR and firewalls. Help enforce cybersecurity policies and controls in line with standards such as ISO 27001 or Cyber Essentials Plus. Support deployment and monitoring of EDR/XDR platforms (experience with ESET XDR is a plus). Assist with security awareness initiatives, phishing simulations and end-user training. Manage MFA (e.g. Duo or Microsoft) and conditional access in Microsoft 365. Conduct basic audits on permissions, data access, user accounts and system security settings. Email Archiving & Security Manage MailStore for email archiving to reduce mailbox size. Work with email filtering and security tools like Mimecast. User Support Resolve technical issues through our helpdesk ticketing system. This may involve site visits if issues cannot be resolved remotely. Provide end-user support with remote access tools and mobile device management software. Deliver excellent customer service by managing user expectations and resolving issues in a timely manner. Scripting and Automation Develop and maintain PowerShell scripts to automate tasks and improve efficiency. Python scripting experience would be beneficial but is not required. Skills and attributes This role could be for you if you have; At least 3 years experience in a similar IT role (preferred). Proven experience in managing Windows domain environments and Active Directory. Strong understanding of Exchange Server 2019 and Office 365 administration. Experience with Azure AD and SSO setup. Familiarity with IT ticketing systems and providing end-user support. Basic scripting skills (PowerShell and/or Python). Interest or experience in cybersecurity practices. Experience with endpoint detection and response solutions. Flexible working you may be asked to work late/weekends when needed Nice-to-Have Skills: IT services Management and policy development and implementation experience Familiarity with Mimecast, LogMeIn Central, Duo MFA, Sage Payroll and Workday Accounts. Knowledge of Linux server administration and web hosting platforms such as cPanel. SQL database management and troubleshooting skills. Understanding of ISO 27001, Cyber Essentials or other IT compliance frameworks. Experience or interest in AI prompt engineering. What will you gain? Be part of a forward-thinking team working on exciting projects like our Office 365 migration and cybersecurity initiatives. Develop your skills in a supportive and collaborative environment. Enjoy competitive pay and clear opportunities for progression.
We are recruiting for a unique opportunity and are looking for an exceptional office administrator, on a part time permanent basis. Hours of work Wednesday, Saturday, Sunday there may be opportunities for overtime in busy periods. This will be based on site at our client's premises between Wetherby & York. Essential Characteristics An excellent attention to detail in an administration environment. Experience of working in a customer care role. Track record of working with minimal supervision and working on own initiative. Competent in the use of Microsoft office, including Excel. Knowledge of CRMs and accounting systems. A flexible approach for covering holidays and changes in working practices. Ability to organise workload in a busy customer facing environment. Excellent verbal and written communication skills. Cash handling (Sales) Desirable characteristics. Running reports Use of finance software. Hour of work Core hours - Wednesday, Saturday, Sunday (Apply online only). Holiday Statutory
Mar 08, 2025
Full time
We are recruiting for a unique opportunity and are looking for an exceptional office administrator, on a part time permanent basis. Hours of work Wednesday, Saturday, Sunday there may be opportunities for overtime in busy periods. This will be based on site at our client's premises between Wetherby & York. Essential Characteristics An excellent attention to detail in an administration environment. Experience of working in a customer care role. Track record of working with minimal supervision and working on own initiative. Competent in the use of Microsoft office, including Excel. Knowledge of CRMs and accounting systems. A flexible approach for covering holidays and changes in working practices. Ability to organise workload in a busy customer facing environment. Excellent verbal and written communication skills. Cash handling (Sales) Desirable characteristics. Running reports Use of finance software. Hour of work Core hours - Wednesday, Saturday, Sunday (Apply online only). Holiday Statutory
Our client is seeking NetApp Administrator in Sheffield, UK. This is a FTE - Hybrid role Mandatory Skills : AWS Infra Services, Azure Infra Services, NetApp Storage Systems, RedHat Linux Administrator, Windows Server Job description In depth experience on Enterprise Storage Management Design plan document and support the configuration of logical and physical NAS NetApp layouts Provide direction for the installation and configuration of all NetApp software packages as needed to support business requirements Create and manage scripts to automate the administrative tasks and provide system level reports Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning Participate in the development of NAS NetApp level solution standards Develop detailed design installation and configuration documentation for enterprise system deployments Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards Recommend and oversee projects that expand change or improve the systems and related infrastructure Provide assistance in reviewing performance and capacity requests as well as design solution resolution Collaborate with the management to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need Develop NetApp solutions with a focus on reducing operating costs or increasing guest and crew experience Understand advances and changes in the technology industry and work directly with the vendors to assess new technologies Contribute as necessary in a handson manner with the implementation of solutions in support of all projects Work with other infrastructure teams for new systems designed and engineered Act as the highest level of technical escalation for production issues encountered Provide system support and troubleshooting expertise as needed for designed solutions Perform other duties and special projects as required Leverage experience to provide input to improvements People Process Tools and Technology in the environment and recommend innovative and automated approaches for system administration tasks Resolve complex NAS issues independently coordinate and communicate changes and issues with the client and team members and determine root cause Should have indepth knowledge of OnCommand tools CI WFA Active IQ Should have experience of working closely with Incident Management Change Management teams and provide indepth root cause analysis as necessary within specialist realms Should be open for 247 and weekend oncall support Well versed with Agile Methodology
Mar 07, 2025
Full time
Our client is seeking NetApp Administrator in Sheffield, UK. This is a FTE - Hybrid role Mandatory Skills : AWS Infra Services, Azure Infra Services, NetApp Storage Systems, RedHat Linux Administrator, Windows Server Job description In depth experience on Enterprise Storage Management Design plan document and support the configuration of logical and physical NAS NetApp layouts Provide direction for the installation and configuration of all NetApp software packages as needed to support business requirements Create and manage scripts to automate the administrative tasks and provide system level reports Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning Participate in the development of NAS NetApp level solution standards Develop detailed design installation and configuration documentation for enterprise system deployments Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards Recommend and oversee projects that expand change or improve the systems and related infrastructure Provide assistance in reviewing performance and capacity requests as well as design solution resolution Collaborate with the management to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need Develop NetApp solutions with a focus on reducing operating costs or increasing guest and crew experience Understand advances and changes in the technology industry and work directly with the vendors to assess new technologies Contribute as necessary in a handson manner with the implementation of solutions in support of all projects Work with other infrastructure teams for new systems designed and engineered Act as the highest level of technical escalation for production issues encountered Provide system support and troubleshooting expertise as needed for designed solutions Perform other duties and special projects as required Leverage experience to provide input to improvements People Process Tools and Technology in the environment and recommend innovative and automated approaches for system administration tasks Resolve complex NAS issues independently coordinate and communicate changes and issues with the client and team members and determine root cause Should have indepth knowledge of OnCommand tools CI WFA Active IQ Should have experience of working closely with Incident Management Change Management teams and provide indepth root cause analysis as necessary within specialist realms Should be open for 247 and weekend oncall support Well versed with Agile Methodology
Location: Sheffield, England Job Type: FTE In depth experience on Enterprise Storage Management Design plan document and support the configuration of logical and physical NAS NetApp layouts Provide direction for the installation and configuration of all NetApp software packages as needed to support business requirements Create and manage scripts to automate the administrative tasks and provide system level reports Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning Participate in the development of NAS NetApp level solution standards Develop detailed design installation and configuration documentation for enterprise system deployments Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards ? Recommend and oversee projects that expand change or improve the systems and related infrastructure ? Provide assistance in reviewing performance and capacity requests as well as design solution resolution ? Collaborate with the management to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need ? Develop NetApp solutions with a focus on reducing operating costs or increasing guest and crew experience ? Understand advances and changes in the technology industry and work directly with the vendors to assess new technologies ? Contribute as necessary in a handson manner with the implementation of solutions in support of all projects ? Work with other infrastructure teams for new systems designed and engineered ? Act as the highest level of technical escalation for production issues encountered ? Provide system support and troubleshooting expertise as needed for designed solutions ? Perform other duties and special projects as required ? Leverage experience to provide input to improvements People Process Tools and Technology in the environment and recommend innovative and automated approaches for system administration tasks ? Resolve complex NAS issues independently coordinate and communicate changes and issues with the client and team members and determine root cause ? Should have indepth knowledge of OnCommand tools CI WFA Active IQ ? Should have experience of working closely with Incident Management Change Management teams and provide indepth root cause analysis as necessary within specialist realms ? Should be open for 247 and weekend oncall support ? Well versed with Agile Methodology Skills Mandatory Skills: AWS Infra Services, Azure Infra Services, NetApp Storage Systems, RedHat Linux Administrator, Windows Server
Mar 07, 2025
Location: Sheffield, England Job Type: FTE In depth experience on Enterprise Storage Management Design plan document and support the configuration of logical and physical NAS NetApp layouts Provide direction for the installation and configuration of all NetApp software packages as needed to support business requirements Create and manage scripts to automate the administrative tasks and provide system level reports Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning Participate in the development of NAS NetApp level solution standards Develop detailed design installation and configuration documentation for enterprise system deployments Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards ? Recommend and oversee projects that expand change or improve the systems and related infrastructure ? Provide assistance in reviewing performance and capacity requests as well as design solution resolution ? Collaborate with the management to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need ? Develop NetApp solutions with a focus on reducing operating costs or increasing guest and crew experience ? Understand advances and changes in the technology industry and work directly with the vendors to assess new technologies ? Contribute as necessary in a handson manner with the implementation of solutions in support of all projects ? Work with other infrastructure teams for new systems designed and engineered ? Act as the highest level of technical escalation for production issues encountered ? Provide system support and troubleshooting expertise as needed for designed solutions ? Perform other duties and special projects as required ? Leverage experience to provide input to improvements People Process Tools and Technology in the environment and recommend innovative and automated approaches for system administration tasks ? Resolve complex NAS issues independently coordinate and communicate changes and issues with the client and team members and determine root cause ? Should have indepth knowledge of OnCommand tools CI WFA Active IQ ? Should have experience of working closely with Incident Management Change Management teams and provide indepth root cause analysis as necessary within specialist realms ? Should be open for 247 and weekend oncall support ? Well versed with Agile Methodology Skills Mandatory Skills: AWS Infra Services, Azure Infra Services, NetApp Storage Systems, RedHat Linux Administrator, Windows Server
Programmes and Operations Administrator Reports to: Programmes and Operations Manager Location: Currently operating hybrid working in our West London Office Contract: Permanent Pattern: Part Time (standard hours 9am-5.30pm 0.8 FTE) Closing date: 20/03/2025 1st round interviews: w/c 24/03/2025 (virtual) 2nd round interviews: 27/03/2025 or 06/04/2025 (in person in our office) Full time salary: £26,000 Part time salary: £20,800 About The Role: This role is ideal for someone with a proactive, can-do attitude who enjoys collaborating with diverse individuals and managing a variety of projects. Success in this position requires efficiency, adaptability, and keen eye for detail. We are looking to recruit a Programmes and Operations Administrator to provide administrative support to the Programmes and Operations Manager and the wider team. We are looking for someone who will excel at and take pride in delivering a range of different administrative duties including planning, tracking and reporting, effective communication, and providing logistical, financial, and practical support. Though the role is primarily office based, it also involves supporting pupil-facing events and residential courses. An interest in or curiosity about event management will be an asset. Key Responsibilities: Lead on administration to deliver a programme of meetings, training sessions and events Liaise with venues in the lead up to (and during) events Assist with operational logistics at pupil-facing events and training Support the teams with logistical planning and general administration Assist the scheduling of events and diarise the team calendars, booking venues and rooms, and keeping up to date throughout the year Work closely with all internal departments and external contractors to ensure all operational requirements are delivered and high-quality service levels are met Organise hospitality and catering Process all transactions, regularly monitor and update budgets Support the Programme and Operations Manager with the design and administration of evaluations, collecting and analysing feedback and assisting in the preparation of reports for funders and management Ensure a safe, inclusive and welcoming environment by adhering to all compliance requirements including Health & Safety; Safeguarding; Insurance; Equality and Diversity; and management of data in line with GDPR Manage and update SharePoint sites and MS Teams channels for both school and student use Collaborate with the central Communications team to develop and oversee a communications calendar, ensuring timely sharing of information both internally and externally Key Requirements: This role would suit someone who has worked in a professional setting for 1 to 2 years as a team administrator, or similar role and is looking to gain further knowledge and expertise, particularly within programme and events administration Right to work in the UK Ability to communicate clearly, concisely and effectively Highly computer literate, with excellent Word, Excel and PowerPoint skills, including diary management using Microsoft Outlook Strong administration skills and the ability to maintain and implement effective systems Excellent interpersonal skills Strong organisational skills Excellent attention to detail The ability to multitask and prioritise competing demands effectively The ability to build positive working Ability to travel within London, with very occasional travel to Birmingham, Hastings or Portsmouth, using public transport whenever practicable Some evening and weekend work for fixtures and training (We have a Time Off In Lieu (TOIL) policy to compensate for any weekend / evenings required) Benefits: Our hybrid working model aims to offer the best of both worlds, striking the right balance between in-person collaboration and remote working. You will work a minimum of two days per week in our state-of-the-art office in West London allowing you to connect with colleagues, with the flexibility to work remotely, or in the office over the remaining days In addition to our current hybrid working arrangements, employees can request to work fully remotely for up to 10 working days a year, whether this be in the UK or abroad Our flexitime policy allows you to work your hours around our core hours of 10.00 - 16.00, helping you prioritise your work-life balance and personal commitments 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests About Us: We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Diversity and inclusion: We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link . Safeguarding statement: Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience
Mar 06, 2025
Full time
Programmes and Operations Administrator Reports to: Programmes and Operations Manager Location: Currently operating hybrid working in our West London Office Contract: Permanent Pattern: Part Time (standard hours 9am-5.30pm 0.8 FTE) Closing date: 20/03/2025 1st round interviews: w/c 24/03/2025 (virtual) 2nd round interviews: 27/03/2025 or 06/04/2025 (in person in our office) Full time salary: £26,000 Part time salary: £20,800 About The Role: This role is ideal for someone with a proactive, can-do attitude who enjoys collaborating with diverse individuals and managing a variety of projects. Success in this position requires efficiency, adaptability, and keen eye for detail. We are looking to recruit a Programmes and Operations Administrator to provide administrative support to the Programmes and Operations Manager and the wider team. We are looking for someone who will excel at and take pride in delivering a range of different administrative duties including planning, tracking and reporting, effective communication, and providing logistical, financial, and practical support. Though the role is primarily office based, it also involves supporting pupil-facing events and residential courses. An interest in or curiosity about event management will be an asset. Key Responsibilities: Lead on administration to deliver a programme of meetings, training sessions and events Liaise with venues in the lead up to (and during) events Assist with operational logistics at pupil-facing events and training Support the teams with logistical planning and general administration Assist the scheduling of events and diarise the team calendars, booking venues and rooms, and keeping up to date throughout the year Work closely with all internal departments and external contractors to ensure all operational requirements are delivered and high-quality service levels are met Organise hospitality and catering Process all transactions, regularly monitor and update budgets Support the Programme and Operations Manager with the design and administration of evaluations, collecting and analysing feedback and assisting in the preparation of reports for funders and management Ensure a safe, inclusive and welcoming environment by adhering to all compliance requirements including Health & Safety; Safeguarding; Insurance; Equality and Diversity; and management of data in line with GDPR Manage and update SharePoint sites and MS Teams channels for both school and student use Collaborate with the central Communications team to develop and oversee a communications calendar, ensuring timely sharing of information both internally and externally Key Requirements: This role would suit someone who has worked in a professional setting for 1 to 2 years as a team administrator, or similar role and is looking to gain further knowledge and expertise, particularly within programme and events administration Right to work in the UK Ability to communicate clearly, concisely and effectively Highly computer literate, with excellent Word, Excel and PowerPoint skills, including diary management using Microsoft Outlook Strong administration skills and the ability to maintain and implement effective systems Excellent interpersonal skills Strong organisational skills Excellent attention to detail The ability to multitask and prioritise competing demands effectively The ability to build positive working Ability to travel within London, with very occasional travel to Birmingham, Hastings or Portsmouth, using public transport whenever practicable Some evening and weekend work for fixtures and training (We have a Time Off In Lieu (TOIL) policy to compensate for any weekend / evenings required) Benefits: Our hybrid working model aims to offer the best of both worlds, striking the right balance between in-person collaboration and remote working. You will work a minimum of two days per week in our state-of-the-art office in West London allowing you to connect with colleagues, with the flexibility to work remotely, or in the office over the remaining days In addition to our current hybrid working arrangements, employees can request to work fully remotely for up to 10 working days a year, whether this be in the UK or abroad Our flexitime policy allows you to work your hours around our core hours of 10.00 - 16.00, helping you prioritise your work-life balance and personal commitments 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests About Us: We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Diversity and inclusion: We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link . Safeguarding statement: Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience
Thank you for your interest in working at Widener University. Widener University is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. You are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Already Applied? Log In Log in to update your profile and view your application status. Search for Positions Work type Full-time Locations Chester Categories Administrators Assistant Director of Mechanical, Electrical and Plumbing Systems Apply now Job no: 493235 Work type: Full-time Location: Chester Categories: Administrators Widener University is currently seeking an Assistant Director of Mechanical, Electrical and Plumbing Systems. Reporting to the Director of Maintenance, the Assistant Director is responsible for planning, organizing, directing, and supervising maintenance and repair activities for all university buildings and utility systems. The Assistant Director will lead and direct the work of contractors and a team of full-time skilled professionals including electricians, plumbers, HVAC technicians, and a controls engineer. The Assistant Director will ensure that all work is appropriately prioritized and coordinated with relevant stakeholders so that work is being executed as effectively and efficiently as possible. In addition to maintenance and repair responsibilities, the Assistant Director will develop and manage the university's energy and water conservation plan with the goal of reducing utility expenses and the institution's carbon footprint. The Assistant Director will support the Director of Maintenance in the development of short and long-term capital planning. The Facilities Management Department is responsible for maintaining the University campus to support Widener's academic mission and provide our students, faculty, staff, and visitors the best experience possible while on campus. This position will support, respect, and contribute to Widener University's ongoing commitment to diversity and inclusion. Duties and Responsibilities (including but not limited to) : Management Plan, organize, oversee, and direct the maintenance and repair of all mechanical, electrical, and plumbing (MEP) equipment and systems. Hire, direct and manage contractors to supplement in-house forces as required to provide constituents levels of service consistent with department goals. Negotiate campus-wide contracts for services including electric supply, HVAC equipment maintenance, building automation system maintenance; elevator maintenance, water treatment, generator maintenance, and duct cleaning. Ensure Widener is in compliance with applicable laws related to maintenance, recordkeeping, and reporting requirements for facility systems within the purview of the Director. Supervisory Supervise staff including hiring, scheduling, and assigning work, reviewing performance, training and professional development, disciplining, and recommend and/or implement salary increases, promotions, transfers, demotions. Supervise outside contractors as required. Ensure priority and productivity is in line with relevant key performance indicators for higher education facilities maintenance. Ensure work complies with federal, state, and local regulations. Administrative Perform frequent assessment of buildings and equipment to identify unsafe conditions or conditions in need of repair. Document and schedule repair and maintenance activities. Identify opportunities for improving department and procedures; implement improvements and conduct quality reviews periodically/as needed. Devise work methods and procedures for the safe and efficient maintenance and operation of building systems and utilities. Establish and define goals and objectives for maintenance and energy conservation programs. Analyze maintenance issues and establish standards for MEP systems that impact operations. Develop equipment and component inventory list for the purpose of scheduled maintenance, repair and replacement. Develop scopes-of-work, budgets, and schedules for maintenance specific projects. Ensure compliance with applicable federal, state, and local codes and regulations. Secondary responsibilities Assist in developing scopes-of-work, designs and budgets for facilities' capital projects. Assist technicians in performance of maintenance work. Other duties as assigned. MINIMUM QUALIFICATIONS (education/training and experience) : Required Bachelor's degree in mechanical or electrical engineering preferred. A combination of training and experience may be considered in lieu of a degree. 7+ years progressively responsible facilities management experience. Demonstrated success in developing teams and leading others. Superior interpersonal skills; excellent oral and written communication skills. Demonstrated ability to identify problems and implement creative cost-effective solutions to complex problems. Demonstrated proficiency in managing the trades and systems for which this position supervises and is responsible. Demonstrated knowledge of fundamentals of energy and water conservation. Demonstrated ability in establishing and maintaining collaborative relationships with a full range of campus and external constituents. Demonstrated commitment to customer service. Experience in working with groups of diverse individuals. Knowledge of modern facilities management trends. Expertise in developing and executing preventive maintenance programs. Proficiency in developing and working with facility budgets. Demonstrated knowledge of all federal, state, and local ordinances applicable to the position. Valid Driver's License. Preferred: Experience in leading a MEP team in higher education. Physical Requirements and/or Unusual Work Hours: Position must be able to respond to maintenance/campus emergencies at any time. Assigned responsibility for participation and supervision of maintenance effort during weekend or holiday periods. Must be able to move throughout assigned areas, as the work is performed primarily out-of-doors, year-round. Employees in this job classification are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather. Ability to walk up and down stairs, sit for prolonged periods of time, to stoop, bend, or twist. Must be able to climb ladders. Ability to be mobile between workstation and other locations on campus. Routine exposure to the outside environment and extremes in weather conditions; physical activity which may be demanding; routine periods of sitting, walking, standing, and climbing stairs; may be required to lift and/or drag weight in excess of 40 pounds. Occasional bending, twisting, stooping, or kneeling; occasional running and jumping. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran. U.S. work authorization is required. Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at . EOE M/F/V/D Advertised: 12 Feb 2025 Eastern Standard Time Applications close:
Feb 20, 2025
Full time
Thank you for your interest in working at Widener University. Widener University is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. You are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Already Applied? Log In Log in to update your profile and view your application status. Search for Positions Work type Full-time Locations Chester Categories Administrators Assistant Director of Mechanical, Electrical and Plumbing Systems Apply now Job no: 493235 Work type: Full-time Location: Chester Categories: Administrators Widener University is currently seeking an Assistant Director of Mechanical, Electrical and Plumbing Systems. Reporting to the Director of Maintenance, the Assistant Director is responsible for planning, organizing, directing, and supervising maintenance and repair activities for all university buildings and utility systems. The Assistant Director will lead and direct the work of contractors and a team of full-time skilled professionals including electricians, plumbers, HVAC technicians, and a controls engineer. The Assistant Director will ensure that all work is appropriately prioritized and coordinated with relevant stakeholders so that work is being executed as effectively and efficiently as possible. In addition to maintenance and repair responsibilities, the Assistant Director will develop and manage the university's energy and water conservation plan with the goal of reducing utility expenses and the institution's carbon footprint. The Assistant Director will support the Director of Maintenance in the development of short and long-term capital planning. The Facilities Management Department is responsible for maintaining the University campus to support Widener's academic mission and provide our students, faculty, staff, and visitors the best experience possible while on campus. This position will support, respect, and contribute to Widener University's ongoing commitment to diversity and inclusion. Duties and Responsibilities (including but not limited to) : Management Plan, organize, oversee, and direct the maintenance and repair of all mechanical, electrical, and plumbing (MEP) equipment and systems. Hire, direct and manage contractors to supplement in-house forces as required to provide constituents levels of service consistent with department goals. Negotiate campus-wide contracts for services including electric supply, HVAC equipment maintenance, building automation system maintenance; elevator maintenance, water treatment, generator maintenance, and duct cleaning. Ensure Widener is in compliance with applicable laws related to maintenance, recordkeeping, and reporting requirements for facility systems within the purview of the Director. Supervisory Supervise staff including hiring, scheduling, and assigning work, reviewing performance, training and professional development, disciplining, and recommend and/or implement salary increases, promotions, transfers, demotions. Supervise outside contractors as required. Ensure priority and productivity is in line with relevant key performance indicators for higher education facilities maintenance. Ensure work complies with federal, state, and local regulations. Administrative Perform frequent assessment of buildings and equipment to identify unsafe conditions or conditions in need of repair. Document and schedule repair and maintenance activities. Identify opportunities for improving department and procedures; implement improvements and conduct quality reviews periodically/as needed. Devise work methods and procedures for the safe and efficient maintenance and operation of building systems and utilities. Establish and define goals and objectives for maintenance and energy conservation programs. Analyze maintenance issues and establish standards for MEP systems that impact operations. Develop equipment and component inventory list for the purpose of scheduled maintenance, repair and replacement. Develop scopes-of-work, budgets, and schedules for maintenance specific projects. Ensure compliance with applicable federal, state, and local codes and regulations. Secondary responsibilities Assist in developing scopes-of-work, designs and budgets for facilities' capital projects. Assist technicians in performance of maintenance work. Other duties as assigned. MINIMUM QUALIFICATIONS (education/training and experience) : Required Bachelor's degree in mechanical or electrical engineering preferred. A combination of training and experience may be considered in lieu of a degree. 7+ years progressively responsible facilities management experience. Demonstrated success in developing teams and leading others. Superior interpersonal skills; excellent oral and written communication skills. Demonstrated ability to identify problems and implement creative cost-effective solutions to complex problems. Demonstrated proficiency in managing the trades and systems for which this position supervises and is responsible. Demonstrated knowledge of fundamentals of energy and water conservation. Demonstrated ability in establishing and maintaining collaborative relationships with a full range of campus and external constituents. Demonstrated commitment to customer service. Experience in working with groups of diverse individuals. Knowledge of modern facilities management trends. Expertise in developing and executing preventive maintenance programs. Proficiency in developing and working with facility budgets. Demonstrated knowledge of all federal, state, and local ordinances applicable to the position. Valid Driver's License. Preferred: Experience in leading a MEP team in higher education. Physical Requirements and/or Unusual Work Hours: Position must be able to respond to maintenance/campus emergencies at any time. Assigned responsibility for participation and supervision of maintenance effort during weekend or holiday periods. Must be able to move throughout assigned areas, as the work is performed primarily out-of-doors, year-round. Employees in this job classification are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather. Ability to walk up and down stairs, sit for prolonged periods of time, to stoop, bend, or twist. Must be able to climb ladders. Ability to be mobile between workstation and other locations on campus. Routine exposure to the outside environment and extremes in weather conditions; physical activity which may be demanding; routine periods of sitting, walking, standing, and climbing stairs; may be required to lift and/or drag weight in excess of 40 pounds. Occasional bending, twisting, stooping, or kneeling; occasional running and jumping. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran. U.S. work authorization is required. Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at . EOE M/F/V/D Advertised: 12 Feb 2025 Eastern Standard Time Applications close:
We are currently recruiting for a People Services Administrator to work for Thames Valley Police at their Police Headquarters in Kidlington. This will be a temporary ongoing position working Monday to Friday 8am to 4pm and will be hybrid working after training. PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION. The overall purpose of the role is to: Provide a professional business support service within the People Directorate to internal and external customers, covering Recruitment/Resourcing/Employee Administration/Learning & Development/Service Desk, meeting or exceeding service protocols within agreed deadlines KEY ACCOUNTABILITY AREAS: Provide a high quality, confidential service and advice to internal and external customers, through a range of communication channels, based on Force policies and procedures and be accountable for service protocols within their remit. Manage relationships with stakeholders to ensure productive working is maintained, where problems are resolved and continuous improvement is sought and implemented. Input data onto Force ICT systems in an accurate and timely manner, quality assure information already held on force systems in order to facilitate the provision of management information. Provide assistance and guidance when necessary and QA work as requested Support the production of management information to enable effective performance management and decision making. Interpret data that has an impact on the service delivered and recommend/implement changes that will improve the service. Provide administrative support to specific projects including research and data collection. Provide information for meetings as required. CHARACTERISTICS OF THE ROLE: Attained or willing to work towards achieving NVQ Level 2 in Customer Service or Business Administration 2. Commitment to continued professional development in relevant disciplines e.g. Attained or willing to work towards achieving Certificate in HR or L&D Practice (L3) or equivalent. Attained or willing to work towards achieving S.E.A.R.C.H. (Structured Entrance Assessment for Recruiting Constables Holistically) accreditation. Commitment to learn relevant current employment legislation, Home Office Rules, Police Regulations and Statutory obligations. Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths. Proven experience of working in demanding administrative role, ideally in an HR or L&D environment. Computer literate with knowledge of Microsoft Office applications; confident at intermediate level with an aptitude/willingness to learn new systems/technology. Good interpersonal and communication skills to enable the post holder to interact confidently, effectively and professionally with all stakeholders including staff, customers, senior managers and members of the public. Proven ability to organise, plan, manage and prioritise workloads. Be adaptable, flexible and resilient with a willingness to learn new processes. Flexible approach to working is essential as some assignments may require evening and weekend working at various locations. DESIRABLE: Experience of Recruitment/Resourcing/Planning processes, including short listing and knowledge of best practice and employment law in the context of recruitment and diversity. Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered advantageous Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 19, 2025
Seasonal
We are currently recruiting for a People Services Administrator to work for Thames Valley Police at their Police Headquarters in Kidlington. This will be a temporary ongoing position working Monday to Friday 8am to 4pm and will be hybrid working after training. PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION. The overall purpose of the role is to: Provide a professional business support service within the People Directorate to internal and external customers, covering Recruitment/Resourcing/Employee Administration/Learning & Development/Service Desk, meeting or exceeding service protocols within agreed deadlines KEY ACCOUNTABILITY AREAS: Provide a high quality, confidential service and advice to internal and external customers, through a range of communication channels, based on Force policies and procedures and be accountable for service protocols within their remit. Manage relationships with stakeholders to ensure productive working is maintained, where problems are resolved and continuous improvement is sought and implemented. Input data onto Force ICT systems in an accurate and timely manner, quality assure information already held on force systems in order to facilitate the provision of management information. Provide assistance and guidance when necessary and QA work as requested Support the production of management information to enable effective performance management and decision making. Interpret data that has an impact on the service delivered and recommend/implement changes that will improve the service. Provide administrative support to specific projects including research and data collection. Provide information for meetings as required. CHARACTERISTICS OF THE ROLE: Attained or willing to work towards achieving NVQ Level 2 in Customer Service or Business Administration 2. Commitment to continued professional development in relevant disciplines e.g. Attained or willing to work towards achieving Certificate in HR or L&D Practice (L3) or equivalent. Attained or willing to work towards achieving S.E.A.R.C.H. (Structured Entrance Assessment for Recruiting Constables Holistically) accreditation. Commitment to learn relevant current employment legislation, Home Office Rules, Police Regulations and Statutory obligations. Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths. Proven experience of working in demanding administrative role, ideally in an HR or L&D environment. Computer literate with knowledge of Microsoft Office applications; confident at intermediate level with an aptitude/willingness to learn new systems/technology. Good interpersonal and communication skills to enable the post holder to interact confidently, effectively and professionally with all stakeholders including staff, customers, senior managers and members of the public. Proven ability to organise, plan, manage and prioritise workloads. Be adaptable, flexible and resilient with a willingness to learn new processes. Flexible approach to working is essential as some assignments may require evening and weekend working at various locations. DESIRABLE: Experience of Recruitment/Resourcing/Planning processes, including short listing and knowledge of best practice and employment law in the context of recruitment and diversity. Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered advantageous Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Caretaker - Haywards Heath Our established educational clients are looking for a full time Caretaker to join the team. Salary £28,178 plus free lunch. Term time working hours are 9am to 6pm Monday to Friday. During school holidays the hours are 8am to 5pm. Weekend emergency rota undertaken with other members of the team and additional payment is made for this. 20 days holiday plus statutory days Pension. Car driver required due to the rural location. The Caretaker role encompasses all aspects of buildings and site security and light maintenance tasks. It requires a close working relationship with the Facilities Manager, the Facilities Administrator, and other members of the Estate team. To liaise with the Facilities Manager regarding all issues that relate to the maintenance and administration of the School Estate. To include (but not limited to) - Minor building and site repairs, - Health and safety compliance - Fire risk compliance - Security - Plumbing - COSHH - General maintenance - School logistics To assist with preventative maintenance. To coordinate repairs and perform compliance tests under the supervision of the Facilities Manager. To complete regular compliance checks on a timely basis and adhere to the Health and Safety procedures and policies. Knowledge of water management systems including Legionella. To maintain and ensure compliance with all the appropriate health and safety regulations. To undertake regular checks on a systematic basis as requested. To maintain and check equipment safety, including but not limited to door closures, floor cleaning machines, laundry equipment. To perform carpentry, painting & decorating, plumbing and minor electrical work as may be required. To maintain locks and keys. To be the main point of contact for efficient pool management. To perform and record daily pool checks, perform back wash as required, clean filters, check auto closer and pumps, baskets and skimmers. To manage the pool chemical ordering and boiler plant room equipment servicing and repairs.
Feb 19, 2025
Full time
Caretaker - Haywards Heath Our established educational clients are looking for a full time Caretaker to join the team. Salary £28,178 plus free lunch. Term time working hours are 9am to 6pm Monday to Friday. During school holidays the hours are 8am to 5pm. Weekend emergency rota undertaken with other members of the team and additional payment is made for this. 20 days holiday plus statutory days Pension. Car driver required due to the rural location. The Caretaker role encompasses all aspects of buildings and site security and light maintenance tasks. It requires a close working relationship with the Facilities Manager, the Facilities Administrator, and other members of the Estate team. To liaise with the Facilities Manager regarding all issues that relate to the maintenance and administration of the School Estate. To include (but not limited to) - Minor building and site repairs, - Health and safety compliance - Fire risk compliance - Security - Plumbing - COSHH - General maintenance - School logistics To assist with preventative maintenance. To coordinate repairs and perform compliance tests under the supervision of the Facilities Manager. To complete regular compliance checks on a timely basis and adhere to the Health and Safety procedures and policies. Knowledge of water management systems including Legionella. To maintain and ensure compliance with all the appropriate health and safety regulations. To undertake regular checks on a systematic basis as requested. To maintain and check equipment safety, including but not limited to door closures, floor cleaning machines, laundry equipment. To perform carpentry, painting & decorating, plumbing and minor electrical work as may be required. To maintain locks and keys. To be the main point of contact for efficient pool management. To perform and record daily pool checks, perform back wash as required, clean filters, check auto closer and pumps, baskets and skimmers. To manage the pool chemical ordering and boiler plant room equipment servicing and repairs.
Business Support Officer This is an exciting new administration role in a growing charity, working alongside the Chief Executive and key members of the Board of Trustees and Senior Leadership Team, to support the efficient operation of the youth zone. If you have a passion for putting young people first, then we want to hear from you! Position: Business Support Officer Location: London W12 7TF Salary: £34,000 - £38,000 dependent on experience Hours: 37.5 hours per week or 0.8 FTE (30hrs per week) available to suit candidate Contract: Permanent Closing Date: 10th March 2025 About the Role The Business Support Officer will be responsible for providing essential administrative support to the key senior managers and volunteers. Duties include: • Taking minutes during board and committee meetings • Organising diary meetings for the SLT and supporting with contract SLAs • Lead on the development of the youth zone's daytime lettings potential outside of opening hours and oversee streamlined processes for this and other youth zone functions. Join a national charity with a proven track record of opening and supporting state-of-the-art youth zones. You also will benefit from a network of experienced professionals keen to share knowledge, contacts, experience and best practice. About You The successful candidate will be an effective communicator, well organised and be proficient in a range of IT systems including CRMs in order to produce information for use in a range of reports and other documents. You will have experience of • Diary management • Minute-taking • Working within a busy office environment • Effectively communicating with a range of people, from different sectors and communities • Producing information for use in reports • Using databases to record information If you're excited about this role but your past experience does not align perfectly with every requirement in the person specification, we encourage you to still apply and demonstrate how your experience is transferrable for this role. You may be just the right candidate. About the Organisation Hammersmith & Fulham (H&F) is a London Borough of wide disparities, with an acute need for youth services. This vast difference between those living in different parts of our borough can lead to radically different life outcomes. The youth zone is a vital provision that will make a huge impact on the lives of young people, and on the whole borough, levelling the playing field for our young people. Open 7 days a week, while schools are closed - that's evenings and weekends, plus all through the school holidays. We offer a safe and active space for young people to flourish in their leisure time, where their interests can be nurtured, and they can grow as individuals. This is a charity that the whole community can be proud of, and you can be part of that journey As an equal opportunities' employer, applications are welcome from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion at OnSide, ensuring a culture where everyone can be themselves and thrive. You may have experience in areas such as Admin, Administration, Administrator, Business Support Admin, Business Support Administration, Business Support Administrator, Business Support Coordinator, Business Officer, Operations Assistant, Operations Admin, Operations Administration, Operations Administrator, EA, PA, Executive Assistant, Personal Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 19, 2025
Full time
Business Support Officer This is an exciting new administration role in a growing charity, working alongside the Chief Executive and key members of the Board of Trustees and Senior Leadership Team, to support the efficient operation of the youth zone. If you have a passion for putting young people first, then we want to hear from you! Position: Business Support Officer Location: London W12 7TF Salary: £34,000 - £38,000 dependent on experience Hours: 37.5 hours per week or 0.8 FTE (30hrs per week) available to suit candidate Contract: Permanent Closing Date: 10th March 2025 About the Role The Business Support Officer will be responsible for providing essential administrative support to the key senior managers and volunteers. Duties include: • Taking minutes during board and committee meetings • Organising diary meetings for the SLT and supporting with contract SLAs • Lead on the development of the youth zone's daytime lettings potential outside of opening hours and oversee streamlined processes for this and other youth zone functions. Join a national charity with a proven track record of opening and supporting state-of-the-art youth zones. You also will benefit from a network of experienced professionals keen to share knowledge, contacts, experience and best practice. About You The successful candidate will be an effective communicator, well organised and be proficient in a range of IT systems including CRMs in order to produce information for use in a range of reports and other documents. You will have experience of • Diary management • Minute-taking • Working within a busy office environment • Effectively communicating with a range of people, from different sectors and communities • Producing information for use in reports • Using databases to record information If you're excited about this role but your past experience does not align perfectly with every requirement in the person specification, we encourage you to still apply and demonstrate how your experience is transferrable for this role. You may be just the right candidate. About the Organisation Hammersmith & Fulham (H&F) is a London Borough of wide disparities, with an acute need for youth services. This vast difference between those living in different parts of our borough can lead to radically different life outcomes. The youth zone is a vital provision that will make a huge impact on the lives of young people, and on the whole borough, levelling the playing field for our young people. Open 7 days a week, while schools are closed - that's evenings and weekends, plus all through the school holidays. We offer a safe and active space for young people to flourish in their leisure time, where their interests can be nurtured, and they can grow as individuals. This is a charity that the whole community can be proud of, and you can be part of that journey As an equal opportunities' employer, applications are welcome from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion at OnSide, ensuring a culture where everyone can be themselves and thrive. You may have experience in areas such as Admin, Administration, Administrator, Business Support Admin, Business Support Administration, Business Support Administrator, Business Support Coordinator, Business Officer, Operations Assistant, Operations Admin, Operations Administration, Operations Administrator, EA, PA, Executive Assistant, Personal Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Client Services Administrator Barclays Canary Wharf Administration Permanent contract Full time Monday - Friday Up to £28,808.00 per annum, dependant on experience 40 hours per week We don't work on weekends or Bank holidays. We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority; excellent customer service is essential in this role. The Client Services team will deal with membership enquiries, appointments, and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator, you will support with queries relating to membership, physio, massage, GP services, health assessments, and personal training, and create a professional first impression. To succeed as Client Services administrator, responsibilities will include: Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively. Working as part of a team to ensure customer service levels exceed expectations. Forming an integral part of the 'Customer Journey' and striving to continually review and improve where possible. Management of diaries and client appointments for all departments in the health club. Strong communication skills with clients and employees both face to face, by telephone, and written correspondence. Ensuring the daily cashing up and balancing of tills is completed correctly. Ensuring the reception area is neat and tidy at all times. Working closely with all departments and team members to ensure consistency and professional delivery of services as a team. Completing monthly KPIs. Having experience in a customer service focused environment. Having outstanding communication and customer service skills. Being approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience. Being a team player with exceptional planning and organization skills with the ability to multi-task. Having excellent attention to detail. Having the ability to work in a pressurised environment. Being flexible with a 'can do' attitude. Holding excellent IT skills, with proven skills in Microsoft Office such as Word, Excel, PowerPoint, OneNote, and Teams. Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme, and more. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.
Feb 18, 2025
Full time
Client Services Administrator Barclays Canary Wharf Administration Permanent contract Full time Monday - Friday Up to £28,808.00 per annum, dependant on experience 40 hours per week We don't work on weekends or Bank holidays. We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority; excellent customer service is essential in this role. The Client Services team will deal with membership enquiries, appointments, and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator, you will support with queries relating to membership, physio, massage, GP services, health assessments, and personal training, and create a professional first impression. To succeed as Client Services administrator, responsibilities will include: Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively. Working as part of a team to ensure customer service levels exceed expectations. Forming an integral part of the 'Customer Journey' and striving to continually review and improve where possible. Management of diaries and client appointments for all departments in the health club. Strong communication skills with clients and employees both face to face, by telephone, and written correspondence. Ensuring the daily cashing up and balancing of tills is completed correctly. Ensuring the reception area is neat and tidy at all times. Working closely with all departments and team members to ensure consistency and professional delivery of services as a team. Completing monthly KPIs. Having experience in a customer service focused environment. Having outstanding communication and customer service skills. Being approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience. Being a team player with exceptional planning and organization skills with the ability to multi-task. Having excellent attention to detail. Having the ability to work in a pressurised environment. Being flexible with a 'can do' attitude. Holding excellent IT skills, with proven skills in Microsoft Office such as Word, Excel, PowerPoint, OneNote, and Teams. Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme, and more. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.
Visitor Experience Manager Application Deadline: 9 March 2025 Department: Visitor Experience Employment Type: Permanent - Full Time Location: London Reporting To: Senior Visitor Experience Manager Compensation: From: £39,000 - £42,400 / year Description We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. We are seeking a dynamic Visitor Experience Manager to play a key role within the Visitor Experience Team. This is a rare and exciting opportunity for someone with strong management and leadership experience. You will be leading a large team to deliver exceptional customer service, working across departments to operationally plan and deliver our wide-ranging public programme. You will be a strategic thinker, confident negotiator with excellent communication skills. You will use your knowledge and expertise to advise in event and exhibition planning prioritising visitor experience, operations, safety and security. You will bring demonstrable experience of working on a wider range of cultural programmes from live events including gigs, exhibitions, commercial events, installations and performance. You will bring a passion for Diversity and Inclusion and a willingness to embed inclusive practices in everything you do. Somerset House events are fully inclusive safe spaces for any person to participate and enjoy without fear of feeling marginalised, unrepresented, or unwelcome. We particularly welcome applicants from underrepresented backgrounds. Shortlisted candidates will be invited to attend a first round interview on 12th or 13th March. A second round interview will then be scheduled for 17th March. What we are looking for: Key responsibilities Lead the team to ensure the highest standards of visitor engagement, crafting a warm and friendly welcome and a vibrant and responsive visitor experience. Support the organisation's objectives and departmental KPI's. Confidently and efficiently project manage large scale exhibitions and events, leading on visitor experience, operational planning and logistics. Ensure teams (e.g. Visitor Experience Assistants and Security) are briefed and have the information they require to deliver a consistent, high-quality service across site. Ensure that all areas of the site are always well presented and maintained. Deal with customer complaints and feedback and effectively manage challenging conversations to ensure a mutually beneficial solution. Share your knowledge and enthusiasm about Somerset House and its programme to all our visitors. Support the collection and analysis of visitor feedback. From this, in conjunction with the Senior Visitor Experience Manager and Head of Visitor Experience, make recommendations for improvements and lead on the implementation of these changes. Be confident and capable of producing daily, weekly and monthly reports. Review and refine operational procedures. Be a leader in fostering a culture of continuous improvement, including managing your own learning and professional development. Be a champion for Access and Inclusion and use this as an integral part of decision making in event and exhibition planning. Undertake any other duties and responsibilities as may be necessary from time to time to fulfil the obligations of the role. Departmental Management Provide clear, positive and consistent leadership to the visitor experience team. Line manage a team of Assistant Visitor Experience Managers, Duty Managers, Visitor Experience Assistants and the Customer Relations Coordinator/Visitor Experience Administrator, with the ability to support team development and progression including coaching where beneficial. Have experience of running a Ticket Office and providing operational support of Ticket Office teams. Devise and create training and induction plans, as well as ensure that ongoing refresher training is rolled out to visitor experience staff and volunteers at appropriate intervals. Play an active part in recruitment and training in the department, supporting onboarding new Visitor Experience Assistants, Customer Relations Coordinator, Visitor Experience Administrator, Assistant Visitor Experience Managers and volunteers where required. Assist the Duty Managers in tracking and swiftly addressing absences, sickness and poor performance. Support and manage the volunteers programme, ensuring best practice and creating a fulfilling offer for our volunteers. Conduct regular team and 1:1 staff meetings, including performance reviews and appraisals. Manage and review team rosters, performing regular checks to ensure sufficient cover is in place. Ensure appropriate HR procedures are maintained and have experience of dealing with complex HR issues. Operational planning and delivery Work closely with Somerset House and external programming teams to advise on visitor experience and operations at the planning stages. Ensure highest standards are achieved for our visitors and that positive working relationships are established with internal and external contacts. Operationally deliver events and activities to the highest professional standards, at times managing multiple events at once. Ensure effective working relationships between the Visitor Experience department and the wider Somerset House Trust teams. Book and manage external contractors including Security, Medics, Catering and Cleaning teams to ensure that the highest standards are maintained throughout. Deal with any issues that may arise with the contractor(s) and make recommendations for any improvement of service. Must have experience of working with ticketing systems, preferably Tessitura and have a strong understanding of ticketing and event requirements to advise on planning, capacities and the ticketing offer. Health and Safety Ensure that Somerset House is safe and secure for all visitors, staff and residents, supporting evacuations as required. Conduct regular refresher evacuation sessions throughout the year to ensure the Visitor Experience team are confident and able to safely evacuate. Work across all Somerset House programming teams to embed emergency procedures, licensing and security knowledge. Work closely with our Health and Safety Advisors to ensure best practice throughout the site. Ensure incident reporting, disaster management and business continuity procedures are followed appropriately as required. Skills, knowledge & expertise required for the role We are looking for someone who has: Experience of supporting the design and delivery of complex projects and/or events, including leading on visitor experience, operational planning and logistics. Experience of managing large scale site-specific projects such as gigs or exhibitions. Experience managing teams in a visitor experience or customer service environment, including staff rostering. Evidence of managing a large (100+) and diverse team in an arts or cultural setting. Demonstrable line management experience including HR requirements. Confidently devised and delivered training to large groups. Knowledge of Health and Safety regulations for both the public and staff, with experience of managing onsite evacuations and leading H&S staff training. Confidence in liaising and effectively communicating with a wide variety of people. A professional manner and appearance and the ability to demonstrate and promote high standards. A current working knowledge of ticketing systems (ideally Tessitura) with a good understanding of ticketing and event requirements, alongside the ability to manage, assist and train Ticket Office staff. We are looking for someone with but not limited to the following skills: Excellent customer service and organisational skills. An innovative, calm and efficient approach to problem solving and ensuring strategic aims. Be able to adapt with ease to the changing demands of the operation. Strong leadership skills, with the ability to motivate teams to achieve excellence. Demonstrable line management experience including HR requirements. A confident administrator who is used to working in a fast-paced environment, with the ability to work under pressure and with competing priorities and deadlines. A strong negotiator and communicator with evidence of excellent written, verbal and interpersonal skills. Flexible approach to work and hours, including evenings, weekends and bank holidays. IT literacy with demonstrable proficiency in MS Office and other related software packages. Ability to manage and diffuse difficult situations with a diplomatic approach. Ability to interpret insights and feedback, translating this into evident service improvements. A commitment and passion for ensuring an outstanding visitor experience to a diverse audience, in line with the Somerset House Safer Space and Diversity and Inclusion policies. First Aid qualified (Desirable) IOSH (Desirable) Personal License Holder (Desirable) . click apply for full job details
Feb 17, 2025
Full time
Visitor Experience Manager Application Deadline: 9 March 2025 Department: Visitor Experience Employment Type: Permanent - Full Time Location: London Reporting To: Senior Visitor Experience Manager Compensation: From: £39,000 - £42,400 / year Description We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. We are seeking a dynamic Visitor Experience Manager to play a key role within the Visitor Experience Team. This is a rare and exciting opportunity for someone with strong management and leadership experience. You will be leading a large team to deliver exceptional customer service, working across departments to operationally plan and deliver our wide-ranging public programme. You will be a strategic thinker, confident negotiator with excellent communication skills. You will use your knowledge and expertise to advise in event and exhibition planning prioritising visitor experience, operations, safety and security. You will bring demonstrable experience of working on a wider range of cultural programmes from live events including gigs, exhibitions, commercial events, installations and performance. You will bring a passion for Diversity and Inclusion and a willingness to embed inclusive practices in everything you do. Somerset House events are fully inclusive safe spaces for any person to participate and enjoy without fear of feeling marginalised, unrepresented, or unwelcome. We particularly welcome applicants from underrepresented backgrounds. Shortlisted candidates will be invited to attend a first round interview on 12th or 13th March. A second round interview will then be scheduled for 17th March. What we are looking for: Key responsibilities Lead the team to ensure the highest standards of visitor engagement, crafting a warm and friendly welcome and a vibrant and responsive visitor experience. Support the organisation's objectives and departmental KPI's. Confidently and efficiently project manage large scale exhibitions and events, leading on visitor experience, operational planning and logistics. Ensure teams (e.g. Visitor Experience Assistants and Security) are briefed and have the information they require to deliver a consistent, high-quality service across site. Ensure that all areas of the site are always well presented and maintained. Deal with customer complaints and feedback and effectively manage challenging conversations to ensure a mutually beneficial solution. Share your knowledge and enthusiasm about Somerset House and its programme to all our visitors. Support the collection and analysis of visitor feedback. From this, in conjunction with the Senior Visitor Experience Manager and Head of Visitor Experience, make recommendations for improvements and lead on the implementation of these changes. Be confident and capable of producing daily, weekly and monthly reports. Review and refine operational procedures. Be a leader in fostering a culture of continuous improvement, including managing your own learning and professional development. Be a champion for Access and Inclusion and use this as an integral part of decision making in event and exhibition planning. Undertake any other duties and responsibilities as may be necessary from time to time to fulfil the obligations of the role. Departmental Management Provide clear, positive and consistent leadership to the visitor experience team. Line manage a team of Assistant Visitor Experience Managers, Duty Managers, Visitor Experience Assistants and the Customer Relations Coordinator/Visitor Experience Administrator, with the ability to support team development and progression including coaching where beneficial. Have experience of running a Ticket Office and providing operational support of Ticket Office teams. Devise and create training and induction plans, as well as ensure that ongoing refresher training is rolled out to visitor experience staff and volunteers at appropriate intervals. Play an active part in recruitment and training in the department, supporting onboarding new Visitor Experience Assistants, Customer Relations Coordinator, Visitor Experience Administrator, Assistant Visitor Experience Managers and volunteers where required. Assist the Duty Managers in tracking and swiftly addressing absences, sickness and poor performance. Support and manage the volunteers programme, ensuring best practice and creating a fulfilling offer for our volunteers. Conduct regular team and 1:1 staff meetings, including performance reviews and appraisals. Manage and review team rosters, performing regular checks to ensure sufficient cover is in place. Ensure appropriate HR procedures are maintained and have experience of dealing with complex HR issues. Operational planning and delivery Work closely with Somerset House and external programming teams to advise on visitor experience and operations at the planning stages. Ensure highest standards are achieved for our visitors and that positive working relationships are established with internal and external contacts. Operationally deliver events and activities to the highest professional standards, at times managing multiple events at once. Ensure effective working relationships between the Visitor Experience department and the wider Somerset House Trust teams. Book and manage external contractors including Security, Medics, Catering and Cleaning teams to ensure that the highest standards are maintained throughout. Deal with any issues that may arise with the contractor(s) and make recommendations for any improvement of service. Must have experience of working with ticketing systems, preferably Tessitura and have a strong understanding of ticketing and event requirements to advise on planning, capacities and the ticketing offer. Health and Safety Ensure that Somerset House is safe and secure for all visitors, staff and residents, supporting evacuations as required. Conduct regular refresher evacuation sessions throughout the year to ensure the Visitor Experience team are confident and able to safely evacuate. Work across all Somerset House programming teams to embed emergency procedures, licensing and security knowledge. Work closely with our Health and Safety Advisors to ensure best practice throughout the site. Ensure incident reporting, disaster management and business continuity procedures are followed appropriately as required. Skills, knowledge & expertise required for the role We are looking for someone who has: Experience of supporting the design and delivery of complex projects and/or events, including leading on visitor experience, operational planning and logistics. Experience of managing large scale site-specific projects such as gigs or exhibitions. Experience managing teams in a visitor experience or customer service environment, including staff rostering. Evidence of managing a large (100+) and diverse team in an arts or cultural setting. Demonstrable line management experience including HR requirements. Confidently devised and delivered training to large groups. Knowledge of Health and Safety regulations for both the public and staff, with experience of managing onsite evacuations and leading H&S staff training. Confidence in liaising and effectively communicating with a wide variety of people. A professional manner and appearance and the ability to demonstrate and promote high standards. A current working knowledge of ticketing systems (ideally Tessitura) with a good understanding of ticketing and event requirements, alongside the ability to manage, assist and train Ticket Office staff. We are looking for someone with but not limited to the following skills: Excellent customer service and organisational skills. An innovative, calm and efficient approach to problem solving and ensuring strategic aims. Be able to adapt with ease to the changing demands of the operation. Strong leadership skills, with the ability to motivate teams to achieve excellence. Demonstrable line management experience including HR requirements. A confident administrator who is used to working in a fast-paced environment, with the ability to work under pressure and with competing priorities and deadlines. A strong negotiator and communicator with evidence of excellent written, verbal and interpersonal skills. Flexible approach to work and hours, including evenings, weekends and bank holidays. IT literacy with demonstrable proficiency in MS Office and other related software packages. Ability to manage and diffuse difficult situations with a diplomatic approach. Ability to interpret insights and feedback, translating this into evident service improvements. A commitment and passion for ensuring an outstanding visitor experience to a diverse audience, in line with the Somerset House Safer Space and Diversity and Inclusion policies. First Aid qualified (Desirable) IOSH (Desirable) Personal License Holder (Desirable) . click apply for full job details
