South East Water Snodland, Kent

Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus

May 03, 2026

Full time

Customer Service Advisor

Trades Workforce Solutions Ringwood, Hampshire

Contact Centre Trainee Consultant Hotel Chocolat Job Specification Salary: £12.30 p/h - Bonus up to £300 per month Training sessions may be conducted on site. Shifts: Monday to Friday between 8:30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal. We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you. Every contact into our Customer Service team needs to wow that's the way we do things at Hotel Chocolat, and you'll be working with our customers to ensure everyone has the best experience possible. You will have the skills to be completely empowered to handle all types of contacts including telephone, email, Live Chat and all social media platforms. You will talk to our customers about placing new consumer and B2B orders, recommending products and services and resolving product, delivery and despatch queries with their orders. In return your own excellent communication skills and engaging brand voice will ensure that together we always deliver 100% happiness, delivering personalised and thoughtful customer service through multi-channels. Main Purpose of Role Achieve our Efficiency, Adherence and Quality standards Achieve individual Key Performance Indicator standards Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers. Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required. Provide cover in other areas of the Brand Centre as required. Skills and Experience Essential Excellent communication skills both written and spoken. Ability to engage and motivate others through effective written communications. Results driven, meeting or exceeding current KPI's or targets. Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same. Able to challenge processes and procedures to demonstrate better ways of working. Intermediate level of MS SharePoint, Excel, Word and Outlook. Desirable Ability to coach and mentor team members to increase knowledge and efficiency. Competent and knowledgeable with Elucid, Vocalcom and other in-house systems. Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers. A genuine love of chocolate would be an advantage! Communication skills - Email & Live Chat The ideal candidate would need to have strong written communication skills, with a particular focus on professional, clear and empathetic interactions via email and live chat. You will be expected to: Respond to customer and client enquiries in a timely, courteous and helpful manner. Demonstrate the ability to troubleshoot and resolve issues using written communication. Adapt your tone to suit different audiences while maintaining a consistent brand voice. Manage multiple chat conversations at once while maintaining attention to detail and response quality. Use BEEM where appropriate in all emails (Brand, Engage, Educate, Motivate). Use templates where appropriate, while also personalising messages to ensure a positive customer experience. We care passionately about our people and extensive training is given prior to handling any live customer contacts, with ongoing support provided. However, you must have a strong customer service ethic to succeed in this role together with a desire to achieve personal sales and service targets and results. Who are Konecta Group and Hotel Chocolat? Konecta Group are an outsourced services provider which means we take and make calls on our client's behalf. One of our key clients is Hotel Chocolat. Hotel Chocolat is the only company in the UK to grow cocoa on its own plantation. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your contracted hours will be 8:00am to 10:00pm Monday to Sunday with a day off in lieu during the week. It is critical that you are available to cover weekends when required by the business. Konecta International reserves the right to change the working hours. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for. Position in Organisation The Contact Centre Consultant reports directly into the Hotel Chocolat Team Leader.

Apr 11, 2026

Full time

2 jobs found

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