South East Water
Snodland, Kent
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £24,810.59 starting salary + bonus
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £24,810.59 starting salary + bonus
Keystonechurch
About Keystone Church Keystone Church is a thriving, creative, and mission-driven church passionate about leading everyone to experience a passionate life in Christ. Our Worship Department creates powerful, Spirit-led environments where people encounter God through music, creativity, and excellence. We are passionate about raising up leaders, cultivating a culture of authentic worship, and stewarding moments that inspire transformation and deepen faith. Associate Worship Pastor - Job Type: Full-Time (Sunday - Thursday); Department: Worship; Reports To: Director of Worship Overview The Associate Worship Pastor at Keystone Church is responsible for developing, leading, and nurturing atmospheres of encounter with Jesus Christ that lead everyone to experience a passionate life in Christ. This role involves creative leadership in music, prayer, and worship services, as well as shepherding individuals, teams, and the church to lead a whole, healthy lifestyle that honors the Lord. The worship pastor will work in collaboration with the director of worship and other team members to foster a culture of Presence, Truth, Community, Leadership, and Excellence. Overall, the worship pastor will ensure that all aspects of worship teams, services, and leadership reflect Keystone's mission and vision. Key Responsibilities Spiritual Leadership & Vision Develop and communicate a clear vision for Keystone Worship, in collaboration with the worship staff, that aligns with leadership and the overall mission of Keystone Church. Lead by example in spiritual development, personal integrity, and a commitment to discipleship. Provide pastoral care to worship team members and the church as needed. Worship Service Planning & Execution Plan, coordinate, and lead weekly worship services Collaborate with other ministry leaders to incorporate relevant service elements such as hosting, creative arts, and messages into worship Share vision for the technical aspects of worship, including audio, lighting, and multimedia elements, in collaboration with the production team. Team Development & Equip Recruit, onboard, train, and mentor musicians, vocalists, choir, and other worship team members. Plan and organize regular rehearsals, development workshops, Team Nights and spiritual formation sessions for the worship team. Cultivate a team environment that fosters collaboration, creativity, and continuous improvement. Creative & Musical Direction Align the musical selection and song choices with the vision of Keystone Church in a manner that resonates with our church. Develop, encourage, and incorporate creative expressions of worship, such as choir, spoken word, and other forms of art, in collaboration with the team, where appropriate. Collaborate in any future songwriting and producing endeavors as led by leadership. Continuous Improvement Stay informed about relevant current trends aligned with our vision that could add value to the worship experience at Keystone Church. Evaluate worship services and team performance regularly, using feedback to improve the worship spaces. Qualifications, skills, Attributes & Competencies A deep personal relationship with Jesus that includes salvation and water baptism. Commitment to living out biblical principles and the mission of Keystone Church. A servant's heart with a passion for leading others to encounter God through worship A humble and teachable spirit with a willingness to accept feedback and grow Strong pastoral care skills with the ability to counsel, mentor, and nurture spiritual growth. Proven experience in a worship leadership role, preferably within a church or ministry setting. Proven track record of mentoring and developing worship teams and Servant leaders. Musical proficiency with the ability to lead and arrange live Worship Music Familiarity with various worship styles, including contemporary, gospel, and blended formats Creative skills with the ability to help brainstorm creative elements in worship services. Excellent leadership skills with the ability to shepherd, coach, and lead musicians and servant leaders. Strong communication skills both in small groups and large congregational settings with the ability to encourage, exhort, and speak publicly Basic understanding of audio, lighting, and multimedia technology as it relates to worship at Keystone Church Organizing skills with the ability to manage multiple projects and deadlines simultaneously. Keystone Church Vision Leading everyone to experience a passionate life in Christ. Keystone Values Jesus Changes Lives The Bible is Our Truth We Sing Loud We Are in This Together We Always Bring Our Best We Are Serious About Having Fun Passion Drives Us
About Keystone Church Keystone Church is a thriving, creative, and mission-driven church passionate about leading everyone to experience a passionate life in Christ. Our Worship Department creates powerful, Spirit-led environments where people encounter God through music, creativity, and excellence. We are passionate about raising up leaders, cultivating a culture of authentic worship, and stewarding moments that inspire transformation and deepen faith. Associate Worship Pastor - Job Type: Full-Time (Sunday - Thursday); Department: Worship; Reports To: Director of Worship Overview The Associate Worship Pastor at Keystone Church is responsible for developing, leading, and nurturing atmospheres of encounter with Jesus Christ that lead everyone to experience a passionate life in Christ. This role involves creative leadership in music, prayer, and worship services, as well as shepherding individuals, teams, and the church to lead a whole, healthy lifestyle that honors the Lord. The worship pastor will work in collaboration with the director of worship and other team members to foster a culture of Presence, Truth, Community, Leadership, and Excellence. Overall, the worship pastor will ensure that all aspects of worship teams, services, and leadership reflect Keystone's mission and vision. Key Responsibilities Spiritual Leadership & Vision Develop and communicate a clear vision for Keystone Worship, in collaboration with the worship staff, that aligns with leadership and the overall mission of Keystone Church. Lead by example in spiritual development, personal integrity, and a commitment to discipleship. Provide pastoral care to worship team members and the church as needed. Worship Service Planning & Execution Plan, coordinate, and lead weekly worship services Collaborate with other ministry leaders to incorporate relevant service elements such as hosting, creative arts, and messages into worship Share vision for the technical aspects of worship, including audio, lighting, and multimedia elements, in collaboration with the production team. Team Development & Equip Recruit, onboard, train, and mentor musicians, vocalists, choir, and other worship team members. Plan and organize regular rehearsals, development workshops, Team Nights and spiritual formation sessions for the worship team. Cultivate a team environment that fosters collaboration, creativity, and continuous improvement. Creative & Musical Direction Align the musical selection and song choices with the vision of Keystone Church in a manner that resonates with our church. Develop, encourage, and incorporate creative expressions of worship, such as choir, spoken word, and other forms of art, in collaboration with the team, where appropriate. Collaborate in any future songwriting and producing endeavors as led by leadership. Continuous Improvement Stay informed about relevant current trends aligned with our vision that could add value to the worship experience at Keystone Church. Evaluate worship services and team performance regularly, using feedback to improve the worship spaces. Qualifications, skills, Attributes & Competencies A deep personal relationship with Jesus that includes salvation and water baptism. Commitment to living out biblical principles and the mission of Keystone Church. A servant's heart with a passion for leading others to encounter God through worship A humble and teachable spirit with a willingness to accept feedback and grow Strong pastoral care skills with the ability to counsel, mentor, and nurture spiritual growth. Proven experience in a worship leadership role, preferably within a church or ministry setting. Proven track record of mentoring and developing worship teams and Servant leaders. Musical proficiency with the ability to lead and arrange live Worship Music Familiarity with various worship styles, including contemporary, gospel, and blended formats Creative skills with the ability to help brainstorm creative elements in worship services. Excellent leadership skills with the ability to shepherd, coach, and lead musicians and servant leaders. Strong communication skills both in small groups and large congregational settings with the ability to encourage, exhort, and speak publicly Basic understanding of audio, lighting, and multimedia technology as it relates to worship at Keystone Church Organizing skills with the ability to manage multiple projects and deadlines simultaneously. Keystone Church Vision Leading everyone to experience a passionate life in Christ. Keystone Values Jesus Changes Lives The Bible is Our Truth We Sing Loud We Are in This Together We Always Bring Our Best We Are Serious About Having Fun Passion Drives Us
