Hourly rate: 16.17 Location: Bewdley Museum DY12 2AE Working hours: 4 days per week with alternate weekends- 6.25h 9.45am- 4.30pm or 10am- 4.45pm Contract: 3 months with review for extension, starting as soon as possible Role overview: Opus People Solutions are recruiting on behalf of Wyre Forest District Council for a Museum Coordinator to manage the day-to-day operations of Bewdley Museum site, shop, tourist information and Jubilee Gardens. You will supervise and manage the Museum assistants, volunteers, casuals and apprentices to deliver best quality, performance and compliance in all aspects of Museum Services. Responsible for financial systems and purchasing for the shop and site. Marketing and managing Heritage weddings at the museum, liaising with customers, registrars, and ensuring the venue meets the legal requirements of the licence. Role Responsibilities: Key holder, responsible for setting alarms and deactivating Oversee evacuating the building in the event of an emergency and be fully trained in the Museums' fire, emergency and health & safety procedures Cashing up and placing monies in the safe Manage event bookings, viewings and social media Prioritise workloads for Museum staff, create rotas and work to objectives and weekly plan Monitor and solve customer service problems, interacting daily with customers and public face to face, telephone and email Purchasing and analysing sale trends What we're looking for: NVQ Level 4 in Customer Services or equivalent To have a minimum of 3 years' experience within a tourism, retail and/or customer service environment and worked at supervisor/ manager level Sound knowledge of customer service principles and experience in dealing with the public. Implementation of goals/guidance to generate revenue and customer retention to grow the business. Excellent numeracy and literacy skills with a knowledge of computing systems and budget management. Level 3 award first aid in work or knowledge of governed legislative requirements and understanding of concise risk assessments for Health & Safety of employee's, visitors, customers, and general public. Apply now!
May 08, 2026
Seasonal
Hourly rate: 16.17 Location: Bewdley Museum DY12 2AE Working hours: 4 days per week with alternate weekends- 6.25h 9.45am- 4.30pm or 10am- 4.45pm Contract: 3 months with review for extension, starting as soon as possible Role overview: Opus People Solutions are recruiting on behalf of Wyre Forest District Council for a Museum Coordinator to manage the day-to-day operations of Bewdley Museum site, shop, tourist information and Jubilee Gardens. You will supervise and manage the Museum assistants, volunteers, casuals and apprentices to deliver best quality, performance and compliance in all aspects of Museum Services. Responsible for financial systems and purchasing for the shop and site. Marketing and managing Heritage weddings at the museum, liaising with customers, registrars, and ensuring the venue meets the legal requirements of the licence. Role Responsibilities: Key holder, responsible for setting alarms and deactivating Oversee evacuating the building in the event of an emergency and be fully trained in the Museums' fire, emergency and health & safety procedures Cashing up and placing monies in the safe Manage event bookings, viewings and social media Prioritise workloads for Museum staff, create rotas and work to objectives and weekly plan Monitor and solve customer service problems, interacting daily with customers and public face to face, telephone and email Purchasing and analysing sale trends What we're looking for: NVQ Level 4 in Customer Services or equivalent To have a minimum of 3 years' experience within a tourism, retail and/or customer service environment and worked at supervisor/ manager level Sound knowledge of customer service principles and experience in dealing with the public. Implementation of goals/guidance to generate revenue and customer retention to grow the business. Excellent numeracy and literacy skills with a knowledge of computing systems and budget management. Level 3 award first aid in work or knowledge of governed legislative requirements and understanding of concise risk assessments for Health & Safety of employee's, visitors, customers, and general public. Apply now!
Join Our Team: Duty Manager We re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Duty Manager will champion the Trust s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. Key Responsibilities Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other. Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust s Health and Safety Policy and standards. Customers dealt with to expected standards of courtesy and care; resolve concerns/ complaints. Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning. Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same. Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience. Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding. About you You re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged. Skills & Qualifications HND or Degree in relevant discipline or proven experience in a similar role Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene. Customer service training qualification Welcome Host or equivalent Valid driving licence appropriate to vehicle for specific roles Trust minimum safety learning standards Appropriate qualification in safety management, relevant to team discipline NVQ level 3 Safety Management/NEBOSH General certificate Proven experience in a customer facing relevant to the task required. Previous retail/catering experience - Desirable Proven experience in direct sales, handling cash and the application of appropriate procedures Proven experience in monitoring budgets and providing management reporting. Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks Proven experience leading volunteers Proven experience with the use of computers and software packages Ability to work flexibly, in accordance with business demands. Ability to multi task, and work prioritisation
May 06, 2026
Full time
Join Our Team: Duty Manager We re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Duty Manager will champion the Trust s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. Key Responsibilities Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other. Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust s Health and Safety Policy and standards. Customers dealt with to expected standards of courtesy and care; resolve concerns/ complaints. Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning. Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same. Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience. Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding. About you You re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged. Skills & Qualifications HND or Degree in relevant discipline or proven experience in a similar role Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene. Customer service training qualification Welcome Host or equivalent Valid driving licence appropriate to vehicle for specific roles Trust minimum safety learning standards Appropriate qualification in safety management, relevant to team discipline NVQ level 3 Safety Management/NEBOSH General certificate Proven experience in a customer facing relevant to the task required. Previous retail/catering experience - Desirable Proven experience in direct sales, handling cash and the application of appropriate procedures Proven experience in monitoring budgets and providing management reporting. Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks Proven experience leading volunteers Proven experience with the use of computers and software packages Ability to work flexibly, in accordance with business demands. Ability to multi task, and work prioritisation
Description Contract: Permanent, part time (14 hours over 2 days) Salary: 9,324 per annum pro rata ( 23,311 FTE) Location: Barnards Green Road, Malvern Closing date: Sunday 17th May 2026 Interview date: Interviews will be arranged as applications are received With over 50 charity shops across England and Wales, our Malvern shop is based within a community that is rich with history and welcomes locals and tourists alike. Our store is looking for an Assistant Shop Manager to work alongside our Shop Manager in creating a warm and welcoming shopping experience for visitors and those donating to the store . More about the role Using your experience in retail management/leadership, you will work with our Shop Manager and local community to drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home! This store really needs someone who understands the local community and can work to build a solid customer base and network of generous donors. Every item sold helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes. We're looking for a positive role model to join our leadership team, guiding our team of volunteers in creating a friendly and welcoming shopping experience. We'd like you to have experience of managing others and have creative ways to lead and motivate a team to achieve maximum success. In this role, you will be supporting the recruitment and training of new volunteers, sharing your knowledge of merchandising and provide a quality customer service to those both purchasing and donating. You could be a current team leader or supervisor, looking to take on more management responsibility or you could be an experienced manager (or deputy) looking for a new challenge. We want to hear from you to see if we are the employer for you! Our shop is open Monday to Saturday from 09:00 till 17:00 and your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work. This working pattern includes weekends and bank holidays so having the ability to be flexible is essential, and you may also be required to support with additional holiday and sickness cover. Join us today to have a career you can be proud of! About you You will have: Previous experience of working in a retail environment Cash handling and reconciliation experience Experience of leading a team Experience of providing great customer experience Computer and administration skills It would also be great if you had: Managing volunteers How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
May 02, 2026
Full time
Description Contract: Permanent, part time (14 hours over 2 days) Salary: 9,324 per annum pro rata ( 23,311 FTE) Location: Barnards Green Road, Malvern Closing date: Sunday 17th May 2026 Interview date: Interviews will be arranged as applications are received With over 50 charity shops across England and Wales, our Malvern shop is based within a community that is rich with history and welcomes locals and tourists alike. Our store is looking for an Assistant Shop Manager to work alongside our Shop Manager in creating a warm and welcoming shopping experience for visitors and those donating to the store . More about the role Using your experience in retail management/leadership, you will work with our Shop Manager and local community to drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home! This store really needs someone who understands the local community and can work to build a solid customer base and network of generous donors. Every item sold helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes. We're looking for a positive role model to join our leadership team, guiding our team of volunteers in creating a friendly and welcoming shopping experience. We'd like you to have experience of managing others and have creative ways to lead and motivate a team to achieve maximum success. In this role, you will be supporting the recruitment and training of new volunteers, sharing your knowledge of merchandising and provide a quality customer service to those both purchasing and donating. You could be a current team leader or supervisor, looking to take on more management responsibility or you could be an experienced manager (or deputy) looking for a new challenge. We want to hear from you to see if we are the employer for you! Our shop is open Monday to Saturday from 09:00 till 17:00 and your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work. This working pattern includes weekends and bank holidays so having the ability to be flexible is essential, and you may also be required to support with additional holiday and sickness cover. Join us today to have a career you can be proud of! About you You will have: Previous experience of working in a retail environment Cash handling and reconciliation experience Experience of leading a team Experience of providing great customer experience Computer and administration skills It would also be great if you had: Managing volunteers How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team located in Darlington. Purpose of Job To carry out planned preventative maintenance and reactive works to client Heating & Air-Conditioning Systems in accordance with agreed service levels Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable) Aptitudes Good verbal communication skills Good written English skills Character Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Able to make sound decisions when needed. Physically fit and able to carry tools and components by hand up to 20kg. Able to ascend and descend vertical access equipment. Able to work at heights and on roofs. A team player, able to work with CBRE Managed Services and clients staff of all levels. Circumstances Able to attend the site location within one hour of notification to participate in out-of-hours rostered stand-by and call-out procedures.
Apr 30, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team located in Darlington. Purpose of Job To carry out planned preventative maintenance and reactive works to client Heating & Air-Conditioning Systems in accordance with agreed service levels Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable) Aptitudes Good verbal communication skills Good written English skills Character Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Able to make sound decisions when needed. Physically fit and able to carry tools and components by hand up to 20kg. Able to ascend and descend vertical access equipment. Able to work at heights and on roofs. A team player, able to work with CBRE Managed Services and clients staff of all levels. Circumstances Able to attend the site location within one hour of notification to participate in out-of-hours rostered stand-by and call-out procedures.
