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vip support engineer
MBDA UK
Head of Sub-Systems - Sea Ceptor
MBDA UK Filton, Gloucestershire
Lead the development and delivery into service for Sea Ceptor maritime platform equipment! Salary: Up to £71,000 depending on experience Dynamic (hybrid) working: 3 - 4 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 30% of salary Car Allowance: £300 per month cash allowance Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Private Medical Insurance: Eligible employees are enrolled as standard into the company funded Private Medical Insurance benefit. The opportunity: The Sea Ceptor programme is entering a new phase of development, with new export customers and changes to the system design including integration with the Mk41 launcher, and expected contracts to develop dual-layer and tri-layer capabilities with new variants of the CAMM munition. The MLU/MLR programme is also live with UK MOD to provide updates to the Royal Navy's capability. The Head of Subsystems role is a direct report to the chief engineer, and is responsible for the development and delivery into service of major platform subsystem equipment: Command and Control - provides the functionality for the user to operate the weapon system System Control Equipment - high-integrity control of the weapon system Launch Management System - interface to the launcher and munitions Platform Datalink - secure communication with munitions in flight Maintainer Local Terminal - weapon system configuration, software update, log retrieval and data analysis. The Head of Subsystems is accountable for: Delivery of the subsystem Certificates of Design, directing the Design Authorities for these subsystems to ensure delivery on time/cost/quality. Lead the subsystem Design Authorities and create the environment for them to deliver on time/cost quality across multiple concurrent development programmes Managing mid-life update and obsolescence programmes as well as support to in-service product queries Accountability for all Subsystem Safety activities, and responsible for bringing cohesion across all subsystems that feed into these deliverables Provide guidance and oversight for new business bids for the subsystems task group The Sea Ceptor Head of Subsystems needs to ensure that the Sea Ceptor programme's needs are met by the subsystem Product Lines that deliver common components for Sea Ceptor and other air defence programmes. Working alongside counterparts in Sea Viper and Land Ceptor, you will: Ensure subsystem product lines have product evolution plans that meet the needs of the Sea Ceptor Find opportunities for convergence and coherence across the programmes and product lines that benefit MBDA through reduced time and cost while ensuring a balance between delivery and future evolution. What we're looking for from you: Experience in delivering complex work packages, risk and opportunity management. Ability to building strong relationships with all teams delivering Sea Ceptor and demonstrate collaborative leadership to overcome challenges Strategic thinking to manage evolution of the product across multiple contracts and influence across subsystem product lines Excellent management of engineering Stakeholders - systems design, electronics engineering, software engineering, test equipment. Experience in development and certification. Strong communication skills and leadership. Experience in development of systems with complex interfaces and functionality (software and/or electronics). Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
May 05, 2026
Full time
Lead the development and delivery into service for Sea Ceptor maritime platform equipment! Salary: Up to £71,000 depending on experience Dynamic (hybrid) working: 3 - 4 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 30% of salary Car Allowance: £300 per month cash allowance Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Private Medical Insurance: Eligible employees are enrolled as standard into the company funded Private Medical Insurance benefit. The opportunity: The Sea Ceptor programme is entering a new phase of development, with new export customers and changes to the system design including integration with the Mk41 launcher, and expected contracts to develop dual-layer and tri-layer capabilities with new variants of the CAMM munition. The MLU/MLR programme is also live with UK MOD to provide updates to the Royal Navy's capability. The Head of Subsystems role is a direct report to the chief engineer, and is responsible for the development and delivery into service of major platform subsystem equipment: Command and Control - provides the functionality for the user to operate the weapon system System Control Equipment - high-integrity control of the weapon system Launch Management System - interface to the launcher and munitions Platform Datalink - secure communication with munitions in flight Maintainer Local Terminal - weapon system configuration, software update, log retrieval and data analysis. The Head of Subsystems is accountable for: Delivery of the subsystem Certificates of Design, directing the Design Authorities for these subsystems to ensure delivery on time/cost/quality. Lead the subsystem Design Authorities and create the environment for them to deliver on time/cost quality across multiple concurrent development programmes Managing mid-life update and obsolescence programmes as well as support to in-service product queries Accountability for all Subsystem Safety activities, and responsible for bringing cohesion across all subsystems that feed into these deliverables Provide guidance and oversight for new business bids for the subsystems task group The Sea Ceptor Head of Subsystems needs to ensure that the Sea Ceptor programme's needs are met by the subsystem Product Lines that deliver common components for Sea Ceptor and other air defence programmes. Working alongside counterparts in Sea Viper and Land Ceptor, you will: Ensure subsystem product lines have product evolution plans that meet the needs of the Sea Ceptor Find opportunities for convergence and coherence across the programmes and product lines that benefit MBDA through reduced time and cost while ensuring a balance between delivery and future evolution. What we're looking for from you: Experience in delivering complex work packages, risk and opportunity management. Ability to building strong relationships with all teams delivering Sea Ceptor and demonstrate collaborative leadership to overcome challenges Strategic thinking to manage evolution of the product across multiple contracts and influence across subsystem product lines Excellent management of engineering Stakeholders - systems design, electronics engineering, software engineering, test equipment. Experience in development and certification. Strong communication skills and leadership. Experience in development of systems with complex interfaces and functionality (software and/or electronics). Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Retail Supervisor
Impellam
Retail Supervisor Contract - until January 2027. Payrate - £16.48 per hour Location - SW1X 7XL Full time working Flexible days Dyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of our Dyson concession. About the Role As a Supervisor in Luxury retail store, one of the world's leading luxury departments stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality. A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising. Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, "VIP" experiences and new propositions Continually review results, establish clear measures, sharing insights and revise as needed to drive performance Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer's expectations, whilst balancing this with a safe, compliant and cost controlled culture Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so Be the brand guardian, ensuring your team understand what needs to be delivered and how About You Proven experience of leading, motivating and developing in a premium retail environment Proven experience of Supervisor A confident, composed approach Proven experience in running the day-to-day operations of a retail location Proven ability communicating with, challenging and influencing senior stakeholders Ideally understand the beauty industry Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results Track record for creating innovative solutions that solve problems and/or challenge convention An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
May 04, 2026
Contractor
Retail Supervisor Contract - until January 2027. Payrate - £16.48 per hour Location - SW1X 7XL Full time working Flexible days Dyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of our Dyson concession. About the Role As a Supervisor in Luxury retail store, one of the world's leading luxury departments stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality. A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising. Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, "VIP" experiences and new propositions Continually review results, establish clear measures, sharing insights and revise as needed to drive performance Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer's expectations, whilst balancing this with a safe, compliant and cost controlled culture Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so Be the brand guardian, ensuring your team understand what needs to be delivered and how About You Proven experience of leading, motivating and developing in a premium retail environment Proven experience of Supervisor A confident, composed approach Proven experience in running the day-to-day operations of a retail location Proven ability communicating with, challenging and influencing senior stakeholders Ideally understand the beauty industry Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results Track record for creating innovative solutions that solve problems and/or challenge convention An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Context Recruitment Limited
Service Desk Engineer
Context Recruitment Limited
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
May 02, 2026
Full time
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
GUARDIAN NEWS AND MEDIA
Full Stack Developer, Publishing & Journalism
GUARDIAN NEWS AND MEDIA
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Full Stack Developer to join our Publishing & Journalism team . You could be building the products that showcase our progressive and independent journalism, crafting the tools that journalists use to tell their stories or developing the services that allow those stories to be distributed across the globe, and monetised through emerging markets and AI technologies. About the role: You'll be coding on the frontend and backend of one of our systems in order to make an impact towards your team's objectives, typically in Typescript and Scala. You'll be working in a cross-functional team, which is empowered to rapidly iterate and release new features. You won't be coding in isolation - our culture is strongly collaborative, whether pair programming with other developers or working closely with editorial and commercial colleagues. Sometimes deciding what code to write is as hard as writing the code itself. As an engineer you'll be involved in product decisions as well as technical ones. You'll be encouraged to grow - we support moving between teams and roles in order to learn new skills and technologies in whatever direction you choose. Much of our code is openly available on GitHub, and some of our projects are widely used throughout the Open Source community. Many of our developers regularly attend and present at conferences. About you: As a full-stack engineer, you'll be comfortable working on the back-end and front-end. We typically use Scala and Typescript; you may not be familiar with Scala yet, but you should have a solid back-end knowledge in an equivalent programming language. If you have a Javascript background but don't have familiarity with Typescript, you should be happy to learn Typescript on the job. You are excited by the opportunity to shape the future of digital journalism and passionate about web technologies. Your interests go beyond just your team's objectives; you are curious about where the organisation is moving as a whole. You have a strong interest in growing your skills. You can make reasoned choices regarding what technologies to use and when to use them. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 1 day a week from our offices in Kings Cross and 4 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to apply To apply please upload your CV and covering letter as one document. You should highlight the extent to which your skills/experience meets the requirements of the role and your motivation behind applying. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Monday 11th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
May 02, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Full Stack Developer to join our Publishing & Journalism team . You could be building the products that showcase our progressive and independent journalism, crafting the tools that journalists use to tell their stories or developing the services that allow those stories to be distributed across the globe, and monetised through emerging markets and AI technologies. About the role: You'll be coding on the frontend and backend of one of our systems in order to make an impact towards your team's objectives, typically in Typescript and Scala. You'll be working in a cross-functional team, which is empowered to rapidly iterate and release new features. You won't be coding in isolation - our culture is strongly collaborative, whether pair programming with other developers or working closely with editorial and commercial colleagues. Sometimes deciding what code to write is as hard as writing the code itself. As an engineer you'll be involved in product decisions as well as technical ones. You'll be encouraged to grow - we support moving between teams and roles in order to learn new skills and technologies in whatever direction you choose. Much of our code is openly available on GitHub, and some of our projects are widely used throughout the Open Source community. Many of our developers regularly attend and present at conferences. About you: As a full-stack engineer, you'll be comfortable working on the back-end and front-end. We typically use Scala and Typescript; you may not be familiar with Scala yet, but you should have a solid back-end knowledge in an equivalent programming language. If you have a Javascript background but don't have familiarity with Typescript, you should be happy to learn Typescript on the job. You are excited by the opportunity to shape the future of digital journalism and passionate about web technologies. Your interests go beyond just your team's objectives; you are curious about where the organisation is moving as a whole. You have a strong interest in growing your skills. You can make reasoned choices regarding what technologies to use and when to use them. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 1 day a week from our offices in Kings Cross and 4 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to apply To apply please upload your CV and covering letter as one document. You should highlight the extent to which your skills/experience meets the requirements of the role and your motivation behind applying. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Monday 11th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
proAV Limited
Audio Visual AV Team Lead
proAV Limited
Job Title: AV Team Leader Location: London Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Team Lead to be a key part of our London team, representing proAV. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Primary point of contact onsite for our client. Staff leadership and mentorship to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Providing a senior level of technical support at the point of escalation. Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison. To work with proAV technical teams to provide accurate technical advice when required. To carry out detailed regular room checks. Meeting room support for VIP s. Coordination of software/firmware upgrades. Provide technical support to AV/VC users. Supporting video conference calls including liaising with remote offices in respect to the setup and running of video conference calls (technologies include Prime Video / Intercall / Blue Jeans and WebEx). To assist/manage with all ads/moves/changes (small works) onsite. To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business. To ensure users are trained in the operation of AV/VC technologies deployed to site. To identify and evaluate gaps in how the client uses the technology and make appropriate recommendations to the client for any future changes that would provide further benefits. To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns that may require further attendance/consideration. Manage consumables and stock holding of onsite spares. Manage meet & greet service as required to assist all meetings that require AV/VC technician support. Manage rotas and junior technician. To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency. To be a point of escalation through to the proAV account manager. To advise and report on the service delivery to the proAV account manager and/or client s management team. To ensure services are delivered in line with client policies (CSR/environmental/security) and strategies. Desirable skills: Excellent communications skills. Knowledge of current AV and VC equipment and systems. Practical knowledge of project deployment. Manufacturers training. Relevant technical accreditations. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 30, 2026
Full time
Job Title: AV Team Leader Location: London Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Team Lead to be a key part of our London team, representing proAV. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Primary point of contact onsite for our client. Staff leadership and mentorship to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Providing a senior level of technical support at the point of escalation. Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison. To work with proAV technical teams to provide accurate technical advice when required. To carry out detailed regular room checks. Meeting room support for VIP s. Coordination of software/firmware upgrades. Provide technical support to AV/VC users. Supporting video conference calls including liaising with remote offices in respect to the setup and running of video conference calls (technologies include Prime Video / Intercall / Blue Jeans and WebEx). To assist/manage with all ads/moves/changes (small works) onsite. To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business. To ensure users are trained in the operation of AV/VC technologies deployed to site. To identify and evaluate gaps in how the client uses the technology and make appropriate recommendations to the client for any future changes that would provide further benefits. To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns that may require further attendance/consideration. Manage consumables and stock holding of onsite spares. Manage meet & greet service as required to assist all meetings that require AV/VC technician support. Manage rotas and junior technician. To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency. To be a point of escalation through to the proAV account manager. To advise and report on the service delivery to the proAV account manager and/or client s management team. To ensure services are delivered in line with client policies (CSR/environmental/security) and strategies. Desirable skills: Excellent communications skills. Knowledge of current AV and VC equipment and systems. Practical knowledge of project deployment. Manufacturers training. Relevant technical accreditations. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Context Recruitment
Service Desk Engineer
Context Recruitment Preston On The Hill, Cheshire
Service Desk Engineer - Preston Brook 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
Apr 30, 2026
Full time
Service Desk Engineer - Preston Brook 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
Sky
Senior IT Engineer
Sky Stenhousemuir, Stirlingshire
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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