Marketing Management Analytics, Inc.
Associate Director - Client Success: Market Strategy and Understanding London, England, United Kingdom (Hybrid) Job Description As an Associate Director in the Behavioural Measurement Client Success Team, you will play a critical part by building client relationships, designing research and ensuring that we drive quality data and insights into their businesses with impact. You will be joining a strong team, which has a core of 4 large clients, including FMCG, luxury and nicotine, You will be working on at least one of these and will also be engaging closely with Directors to identify new opportunities both with existing and with new clients. You will actively participate in research design and will play a key role in writing proposals and presenting in pitches to help drive the success of our business growth strategy whilst working with colleagues in adjacent teams, broader Ipsos and offshore, you will be responsible for bringing the best of Ipsos to your clients. Day to day These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise: In the Client Success Team, we focus on research design, questionnaire creation and landing the data and insights with clients.The day-to-day execution of the project is expertly managed by our colleagues in the Delivery Excellence team. By placing responsibility for the end-to-end execution of the project within a parallel team, you will be able to focus more on: Connecting regularly with clients to identify ways to optimise the programme.Working closely with Directorsto design evolutions to the programme, leading any resulting pilot tests. Writing winning proposals both for large programmes and for smaller ad hoc pieces, which sit alongside our programmes. Pitching with the team as required. Owning questionnaire design or overseeing amendments to existing questionnaires to meet client business objectives. Leading client management for the programmes and projects on which you work, responding quickly to requests and managing the team to deliver to these. Ensuring quality of presentations in terms of accuracy, having a strong narrative and clear recommendations. Presenting with confidence and charisma, both virtually and in person to ensure the research lands with impact. Spending quality time with clients beyond project scopes to ensure that you are truly their trusted advisor. About You These are the areas of knowledge and expertise that matter most for this role. Extensive experience in quantitative market research, with a solid grounding in multi-market programmes and a sound methodological expertise, including surveys and diaries. The ability to front large-scale existing programmes to clients as well as the desire to generate new business opportunities. Confidence in crafting research designs, tailored to meet client needs, often leveraging AI or synthetic data. A high level of comfort with data interpretation and analytics, with a focus on ensuring accuracy and appropriate interpretation. A passion for collaborating with clients to identify meaningful insights rooted in consumer behaviour and to advise upon commercially compelling recommendations to drive their business growth. Experience of long-term trackers Excellent client management/servicing skills Strong communication skills, both written and verbal Ability to grapple with complexity and problem-solve Great organisational skills as well as the ability to multi-task and balance multiple deadlines Strong numeracy skills and attention to detail Proficiency in using data visualisation and dashboard tools like Excel, Harmoni, Data Liberation or similar Ability to work equally well independently and as part of a larger team Comfortable with networking both within Ipsos and externally. Behaviours: Highly self-motivated and proactive Client-focused Confident and personable Fully Engaged Supportive Analytical thinker Detail-oriented Resilient, flexible and agile Empathetic, with good active listening Additionally, please refer to Our Values for further information regarding the behavioural values that you will embody. We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome. Ready to have an impact? Apply now! About the Team The Market Strategy & Understanding (MSU) Service Line performs strategic research to deliver contextual understanding to help clients navigate dynamic markets. Our offer portfolio consists of strategic brand research as well as category & consumer fundamentals. We work with clients to understand the size and composition of a market as well as the segments/profiles/demand spaces therein.We also specialize in brand equity, brand assets, brand stretch and open category opportunities (e.g.whitespace). About Us Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! Job Info Job Identification 7801 Job Category Research Posting Date 03/06/2026, 10:59 AM Locations London, England, United Kingdom (Hybrid)
Associate Director - Client Success: Market Strategy and Understanding London, England, United Kingdom (Hybrid) Job Description As an Associate Director in the Behavioural Measurement Client Success Team, you will play a critical part by building client relationships, designing research and ensuring that we drive quality data and insights into their businesses with impact. You will be joining a strong team, which has a core of 4 large clients, including FMCG, luxury and nicotine, You will be working on at least one of these and will also be engaging closely with Directors to identify new opportunities both with existing and with new clients. You will actively participate in research design and will play a key role in writing proposals and presenting in pitches to help drive the success of our business growth strategy whilst working with colleagues in adjacent teams, broader Ipsos and offshore, you will be responsible for bringing the best of Ipsos to your clients. Day to day These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise: In the Client Success Team, we focus on research design, questionnaire creation and landing the data and insights with clients.The day-to-day execution of the project is expertly managed by our colleagues in the Delivery Excellence team. By placing responsibility for the end-to-end execution of the project within a parallel team, you will be able to focus more on: Connecting regularly with clients to identify ways to optimise the programme.Working closely with Directorsto design evolutions to the programme, leading any resulting pilot tests. Writing winning proposals both for large programmes and for smaller ad hoc pieces, which sit alongside our programmes. Pitching with the team as required. Owning questionnaire design or overseeing amendments to existing questionnaires to meet client business objectives. Leading client management for the programmes and projects on which you work, responding quickly to requests and managing the team to deliver to these. Ensuring quality of presentations in terms of accuracy, having a strong narrative and clear recommendations. Presenting with confidence and charisma, both virtually and in person to ensure the research lands with impact. Spending quality time with clients beyond project scopes to ensure that you are truly their trusted advisor. About You These are the areas of knowledge and expertise that matter most for this role. Extensive experience in quantitative market research, with a solid grounding in multi-market programmes and a sound methodological expertise, including surveys and diaries. The ability to front large-scale existing programmes to clients as well as the desire to generate new business opportunities. Confidence in crafting research designs, tailored to meet client needs, often leveraging AI or synthetic data. A high level of comfort with data interpretation and analytics, with a focus on ensuring accuracy and appropriate interpretation. A passion for collaborating with clients to identify meaningful insights rooted in consumer behaviour and to advise upon commercially compelling recommendations to drive their business growth. Experience of long-term trackers Excellent client management/servicing skills Strong communication skills, both written and verbal Ability to grapple with complexity and problem-solve Great organisational skills as well as the ability to multi-task and balance multiple deadlines Strong numeracy skills and attention to detail Proficiency in using data visualisation and dashboard tools like Excel, Harmoni, Data Liberation or similar Ability to work equally well independently and as part of a larger team Comfortable with networking both within Ipsos and externally. Behaviours: Highly self-motivated and proactive Client-focused Confident and personable Fully Engaged Supportive Analytical thinker Detail-oriented Resilient, flexible and agile Empathetic, with good active listening Additionally, please refer to Our Values for further information regarding the behavioural values that you will embody. We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome. Ready to have an impact? Apply now! About the Team The Market Strategy & Understanding (MSU) Service Line performs strategic research to deliver contextual understanding to help clients navigate dynamic markets. Our offer portfolio consists of strategic brand research as well as category & consumer fundamentals. We work with clients to understand the size and composition of a market as well as the segments/profiles/demand spaces therein.We also specialize in brand equity, brand assets, brand stretch and open category opportunities (e.g.whitespace). About Us Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! Job Info Job Identification 7801 Job Category Research Posting Date 03/06/2026, 10:59 AM Locations London, England, United Kingdom (Hybrid)
Government Digital & Data
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Job description We are recruiting a Lead User Researcher - Quantitative for GOV.UK. GOV.UK is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. GOV.UK also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. We expect this to be a practitioner role, though the responsibilities may be adapted to meet shifting business needs, while still maintaining the core, practitioner-focused nature of the work. You will be a core part of the User Research leadership group and your respective directorate leadership group and work closely with senior stakeholders. You will lead, oversee and deliver research to build a deeper understanding of our users, inform product and strategic decisions and support the delivery of impactful outcomes. Join us, if you want to: make a real difference: work on and tackle some of the toughest challenges in public infrastructure, improving millions of people's lives through effective strategies and solutions that are informed by high quality insights deliver work that matters: work with multi-disciplinary leadership, to proactively identify transformational opportunities that will drive change, and deliver better value and outcomes for users and government shape the future of craft, culture and impact: grow with us as a leader in an environment that empowers bold thinking and experimentation to learn, fall fast, reflect and grow. With dedicated development resources, training and cross-government networks, you will have plenty of opportunities to influence, mentor and develop your skills and others As a Lead User Researcher - Quantitative, you will be an expert practitioner in GOV.UK and your main responsibilities include: be a core part of the leadership group for your responsible area(s) and work closely with the senior stakeholders (including director/deputy director levels), multidisciplinary leads and research leadership groups to ensure research delivers impactful outcomes design and implement research strategy based on GDS visions and strategic outcomes. This includes proactively identifying research opportunities, getting buy-in for important research initiatives that can provide high quality strategic insights/foresights for senior stakeholders and influence the innovation/solution space deliver high-quality quantitative and applied experimental UX research, informed by psychology, behavioural science, and human-computer interaction, to understand and evaluate user behaviour and experience in complex, high-risk, or strategically significant contexts, and to benchmark solutions and strategies to inform future product and strategic decisions develop user behaviour models and segmentation, grounded in mixed-methods research, to deepen understanding of different user types, behaviours, and priorities at scale assess when and how quantitative research adds value, including understanding scale, distribution, impact, risk and trade-offs to support product and strategic decision-making apply causal reasoning, experimental thinking, and statistical analysis to understand why behaviours and outcomes occur, and translate complex evidence into clear, actionable recommendations work closely with researchers and collaborate with other data professions to build a shared understanding of how qualitative and quantitative UX research, performance analytics, and other data sources contribute to robust evidence support or pair up with researchers to develop and ensure best practices are applied in their work and the work delivered is high-quality, reliable for decision making and meeting the delivery pace be the user insights and knowledge expert for your area of responsibility, and proactively share important learnings with the directors, senior leadership groups, wider organisation and beyond. This includes leading on the creation and maintaining of documentations/artefacts related to our understanding of needs, problems, opportunities and user groups to direct prioritisation effort, and building reusable, accessible consolidated insights help colleagues understand when and when not to do research, the diverse range of research methods, advocate the value of research and demonstrate the importance of research by making sure the impact made by research is tracked and visible to others be a visible leader and model of craft, culture and impact. Build positive and influential relationships with multidisciplinary leaders and colleagues and continuously strengthen trust and seamless cross-functional collaboration.Lead through practice as a visible expert, strives to improve their own practice continually, strengthening the User Research community by developing quantitative research capability, setting standards and best practice, leading the selection and adoption of tools and platforms, and continuously improving methods and ways of working Person specification You don't need government experience to apply for this role. We're interested in people who are exceptional and recognised research experts, with strong, demonstrable, tracked records of delivering impactful results and changes in craft, culture and impact in organisations: As Lead User Researcher - Quantitative, we are interested in people who can demonstrate: significant experience designing and conducting high-quality, complex quantitative UX research, including comparative and experimental approaches, with strong applied understanding of causal reasoning, experimental design, and statistical inference, and demonstrated expertise applying methods informed by psychology, behavioural science, or HCI in real-world product and service delivery contexts experience of leading and developing quantitative research capability, including training and mentoring researchers and embedding ethical, high-quality research standards and best practice. Demonstrates leadership maturity through reflective practice and continuous improvements a proven track record of shaping agendas and delivering high-impact research that has changed product, service or strategic decisions, direction, or prioritisation at senior level proven ability to develop user behaviour models or segmentation that explain meaningful differences between users, and to use quantitative research to amplify qualitative insight at scale where it adds value experience working as part of a senior or multidisciplinary leadership team, building trusted relationships and contributing to collective decision-making through a whole-system perspective that balances user evidence with product, technical, policy, operational, and business considerations strong collaborative and leadership capability, including working closely with researchers and other data professions, and leading through practice by training and developing quantitative UX research skills in others while remaining hands-on in delivery strong analytical and synthesis skills, going beyond descriptive analysis to uncover underlying insights, root causes, impacts, and trade-offs, and actively communicate and share research learnings as clear, actionable recommendations with teams, and senior and non-technical stakeholders experience adapting methods and approaches to organisational contexts, constraints and maturity, creatively using available data and tools, and applying high levels of professional judgement and resilience to navigate complexity and uncertainty with a tenacious, impact-oriented approach that enables positive change
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Job description We are recruiting a Lead User Researcher - Quantitative for GOV.UK. GOV.UK is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. GOV.UK also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. We expect this to be a practitioner role, though the responsibilities may be adapted to meet shifting business needs, while still maintaining the core, practitioner-focused nature of the work. You will be a core part of the User Research leadership group and your respective directorate leadership group and work closely with senior stakeholders. You will lead, oversee and deliver research to build a deeper understanding of our users, inform product and strategic decisions and support the delivery of impactful outcomes. Join us, if you want to: make a real difference: work on and tackle some of the toughest challenges in public infrastructure, improving millions of people's lives through effective strategies and solutions that are informed by high quality insights deliver work that matters: work with multi-disciplinary leadership, to proactively identify transformational opportunities that will drive change, and deliver better value and outcomes for users and government shape the future of craft, culture and impact: grow with us as a leader in an environment that empowers bold thinking and experimentation to learn, fall fast, reflect and grow. With dedicated development resources, training and cross-government networks, you will have plenty of opportunities to influence, mentor and develop your skills and others As a Lead User Researcher - Quantitative, you will be an expert practitioner in GOV.UK and your main responsibilities include: be a core part of the leadership group for your responsible area(s) and work closely with the senior stakeholders (including director/deputy director levels), multidisciplinary leads and research leadership groups to ensure research delivers impactful outcomes design and implement research strategy based on GDS visions and strategic outcomes. This includes proactively identifying research opportunities, getting buy-in for important research initiatives that can provide high quality strategic insights/foresights for senior stakeholders and influence the innovation/solution space deliver high-quality quantitative and applied experimental UX research, informed by psychology, behavioural science, and human-computer interaction, to understand and evaluate user behaviour and experience in complex, high-risk, or strategically significant contexts, and to benchmark solutions and strategies to inform future product and strategic decisions develop user behaviour models and segmentation, grounded in mixed-methods research, to deepen understanding of different user types, behaviours, and priorities at scale assess when and how quantitative research adds value, including understanding scale, distribution, impact, risk and trade-offs to support product and strategic decision-making apply causal reasoning, experimental thinking, and statistical analysis to understand why behaviours and outcomes occur, and translate complex evidence into clear, actionable recommendations work closely with researchers and collaborate with other data professions to build a shared understanding of how qualitative and quantitative UX research, performance analytics, and other data sources contribute to robust evidence support or pair up with researchers to develop and ensure best practices are applied in their work and the work delivered is high-quality, reliable for decision making and meeting the delivery pace be the user insights and knowledge expert for your area of responsibility, and proactively share important learnings with the directors, senior leadership groups, wider organisation and beyond. This includes leading on the creation and maintaining of documentations/artefacts related to our understanding of needs, problems, opportunities and user groups to direct prioritisation effort, and building reusable, accessible consolidated insights help colleagues understand when and when not to do research, the diverse range of research methods, advocate the value of research and demonstrate the importance of research by making sure the impact made by research is tracked and visible to others be a visible leader and model of craft, culture and impact. Build positive and influential relationships with multidisciplinary leaders and colleagues and continuously strengthen trust and seamless cross-functional collaboration.Lead through practice as a visible expert, strives to improve their own practice continually, strengthening the User Research community by developing quantitative research capability, setting standards and best practice, leading the selection and adoption of tools and platforms, and continuously improving methods and ways of working Person specification You don't need government experience to apply for this role. We're interested in people who are exceptional and recognised research experts, with strong, demonstrable, tracked records of delivering impactful results and changes in craft, culture and impact in organisations: As Lead User Researcher - Quantitative, we are interested in people who can demonstrate: significant experience designing and conducting high-quality, complex quantitative UX research, including comparative and experimental approaches, with strong applied understanding of causal reasoning, experimental design, and statistical inference, and demonstrated expertise applying methods informed by psychology, behavioural science, or HCI in real-world product and service delivery contexts experience of leading and developing quantitative research capability, including training and mentoring researchers and embedding ethical, high-quality research standards and best practice. Demonstrates leadership maturity through reflective practice and continuous improvements a proven track record of shaping agendas and delivering high-impact research that has changed product, service or strategic decisions, direction, or prioritisation at senior level proven ability to develop user behaviour models or segmentation that explain meaningful differences between users, and to use quantitative research to amplify qualitative insight at scale where it adds value experience working as part of a senior or multidisciplinary leadership team, building trusted relationships and contributing to collective decision-making through a whole-system perspective that balances user evidence with product, technical, policy, operational, and business considerations strong collaborative and leadership capability, including working closely with researchers and other data professions, and leading through practice by training and developing quantitative UX research skills in others while remaining hands-on in delivery strong analytical and synthesis skills, going beyond descriptive analysis to uncover underlying insights, root causes, impacts, and trade-offs, and actively communicate and share research learnings as clear, actionable recommendations with teams, and senior and non-technical stakeholders experience adapting methods and approaches to organisational contexts, constraints and maturity, creatively using available data and tools, and applying high levels of professional judgement and resilience to navigate complexity and uncertainty with a tenacious, impact-oriented approach that enables positive change
