Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The Business Partnering (BP) team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that meet the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. In this role you will be responsible for: Supporting the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocating and supporting business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Acting as a subject matter expert on all aspects of L&D and being able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Reporting back to the business on progress against agreed plans Providing objective challenge to the business on training needs and act as a sounding board in respect to planned responses - to help the business determine the right course of action Advocating L&D activities in the business as appropriate to support effective learning culture in the stream Supporting the delivery of an effective Audit L&D curriculum across the Audit Stream Developing successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participating in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Supporting onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Providing insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred but not essential Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial bit is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The Business Partnering (BP) team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that meet the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. In this role you will be responsible for: Supporting the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocating and supporting business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Acting as a subject matter expert on all aspects of L&D and being able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Reporting back to the business on progress against agreed plans Providing objective challenge to the business on training needs and act as a sounding board in respect to planned responses - to help the business determine the right course of action Advocating L&D activities in the business as appropriate to support effective learning culture in the stream Supporting the delivery of an effective Audit L&D curriculum across the Audit Stream Developing successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participating in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Supporting onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Providing insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred but not essential Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial bit is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The Business Partnering (BP) team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that meet the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. In this role you will be responsible for: Supporting the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocating and supporting business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Acting as a subject matter expert on all aspects of L&D and being able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Reporting back to the business on progress against agreed plans Providing objective challenge to the business on training needs and act as a sounding board in respect to planned responses - to help the business determine the right course of action Advocating L&D activities in the business as appropriate to support effective learning culture in the stream Supporting the delivery of an effective Audit L&D curriculum across the Audit Stream Developing successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participating in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Supporting onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Providing insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred but not essential Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial bit is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The Business Partnering (BP) team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that meet the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. In this role you will be responsible for: Supporting the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocating and supporting business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Acting as a subject matter expert on all aspects of L&D and being able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Reporting back to the business on progress against agreed plans Providing objective challenge to the business on training needs and act as a sounding board in respect to planned responses - to help the business determine the right course of action Advocating L&D activities in the business as appropriate to support effective learning culture in the stream Supporting the delivery of an effective Audit L&D curriculum across the Audit Stream Developing successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participating in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Supporting onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Providing insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred but not essential Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial bit is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
A multidiciplinary, international property and construction consultancy is currently looking for an experienced Project Quantity Surveyor to join their central London team. Known for delivering cutting-edge commercial and mission-critical developments, the consultancy is particularly active in the data centre sector across the UK and Europe. This is an excellent opportunity for a technically strong Project Quantity Surveyor with experience in the data centre or advanced technology sector to work on high-value, fast-paced projects. The role offers exposure to international clients, complex builds, and clear progression towards Senior QS in a forward-thinking, collaborative environment. The successful Project Quantity Surveyor will be responsible for managing cost consultancy services across key data centre schemes, from early feasibility through to final account. This role is ideal for a Project Quantity Surveyor looking to specialise in high-growth, high-demand sectors within a consultancy that is a recognised leader in this space. Project Quantity Surveyor - Key Responsibilities Deliver full pre- and post-contract cost management on data centre projects Prepare cost plans, tender documentation, and procurement strategies Lead contract administration and financial reporting (JCT/NEC) Liaise with design teams, contractors, and clients across the project lifecycle Support project delivery across UK and European data centre programmes Ensure cost control, value engineering, and risk management are effectively applied Project Quantity Surveyor - Candidate Requirements 3-5 years' experience in a consultancy or client-side QS role Proven experience on data centre or mission-critical projects (essential) Degree qualified in Quantity Surveying or a RICS-accredited discipline Strong understanding of JCT and/or NEC contracts Excellent communication and client-facing skills Working towards MRICS, or recently chartered In Return Competitive salary between £50,000 - £60,000 Opportunity to work on major UK and European data centre projects Clear path to Senior Quantity Surveyor and long-term career growth Flexible hybrid working model Collaborative, high-performing international team Exposure to some of the most in-demand projects in the construction industry If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. Reference 21159 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
Jan 19, 2026
Full time
A multidiciplinary, international property and construction consultancy is currently looking for an experienced Project Quantity Surveyor to join their central London team. Known for delivering cutting-edge commercial and mission-critical developments, the consultancy is particularly active in the data centre sector across the UK and Europe. This is an excellent opportunity for a technically strong Project Quantity Surveyor with experience in the data centre or advanced technology sector to work on high-value, fast-paced projects. The role offers exposure to international clients, complex builds, and clear progression towards Senior QS in a forward-thinking, collaborative environment. The successful Project Quantity Surveyor will be responsible for managing cost consultancy services across key data centre schemes, from early feasibility through to final account. This role is ideal for a Project Quantity Surveyor looking to specialise in high-growth, high-demand sectors within a consultancy that is a recognised leader in this space. Project Quantity Surveyor - Key Responsibilities Deliver full pre- and post-contract cost management on data centre projects Prepare cost plans, tender documentation, and procurement strategies Lead contract administration and financial reporting (JCT/NEC) Liaise with design teams, contractors, and clients across the project lifecycle Support project delivery across UK and European data centre programmes Ensure cost control, value engineering, and risk management are effectively applied Project Quantity Surveyor - Candidate Requirements 3-5 years' experience in a consultancy or client-side QS role Proven experience on data centre or mission-critical projects (essential) Degree qualified in Quantity Surveying or a RICS-accredited discipline Strong understanding of JCT and/or NEC contracts Excellent communication and client-facing skills Working towards MRICS, or recently chartered In Return Competitive salary between £50,000 - £60,000 Opportunity to work on major UK and European data centre projects Clear path to Senior Quantity Surveyor and long-term career growth Flexible hybrid working model Collaborative, high-performing international team Exposure to some of the most in-demand projects in the construction industry If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. Reference 21159 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Senior Employee Relations Manager, managing the ER team and working with the HR and other business areas to provide expert employee relations guidance. Develop and maintain effective employee relations across the Firm to minimise ER and commercial exposure, initiate and deliver legally compliant and best practice employment practices. The HR team are responsible for around 8,000+ people and therefore the ER team are instrumental in the support and delivery of expert ER/HR advice across the business. In this role you'll also: Provide commercial advice and guidance to HR, People Managers and business stakeholders, including Partners, on sensitive matters related to employee relations such as: disciplinary, grievance, discrimination, contractual matters, restructure, conflict resolution, capability, settlement agreements, policy interpretation and other ER matters presenting risk to the Firm Responsibility for the day-to-day team management, development and coaching of an ER Advisor and Assistant ER Manager. Act as first point of escalation for ER team on advice, appeals and more complex ER matters, with support of Senior ER Manager where required. Proactively maintain and apply current knowledge of employment law, firm policies and practices to manage ER cases from advice, investigation, support at meetings, documentation through to providing commercial recommendations and solutions, whilst balancing risk to the business. Have responsibility for the ongoing development and refinement of the HR policies, working to ensure consistency of approach and compliance with current employment legislation. Ensure effective communication with relevant stakeholders to update on forthcoming legislation and new policy including the production and delivery of training and upskilling of HR team where necessary Support the Senior ER Manager by pro-actively contributing to projects, which may include the development, communication of new programs or initiatives that impact employee relations matters. Responsibility for managing response to Data Subject Access Requests, coordinating and collating materials and liaising with Risk and other business areas as necessary. Support in the production of data and analytics available to the ER team, to identify strategic and commercial trends which influence future activity and make recommendations to the Senior ER Manager You'll be someone with: Experience of working in an employee relations, case management and policy focused role, including strong knowledge of employment law and practical interpretation and application of providing commercial solutions Experience of working at management level and effectively managing a small team or line management responsibility Proven stakeholder management experience as a commercial, credible and assertive subject matter expert influencing up to Partner level Experience of portraying complex issues and problem-solving initiatives in a 'user friendly' format, together with supporting processes and procedures Experience of training, coaching and developing HR and business stakeholders on ER matters, to share your knowledge and increase their capability Experience of conducting complete reviews of policies, practices, and terms and conditions, effective problem solving and successful implementation and smooth running of solutions Experience of writing succinct documentation and recommendations to senior stakeholders Experience using a case management systems and working in a fast paced and sometimes challenging environment. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Senior Employee Relations Manager, managing the ER team and working with the HR and other business areas to provide expert employee relations guidance. Develop and maintain effective employee relations across the Firm to minimise ER and commercial exposure, initiate and deliver legally compliant and best practice employment practices. The HR team are responsible for around 8,000+ people and therefore the ER team are instrumental in the support and delivery of expert ER/HR advice across the business. In this role you'll also: Provide commercial advice and guidance to HR, People Managers and business stakeholders, including Partners, on sensitive matters related to employee relations such as: disciplinary, grievance, discrimination, contractual matters, restructure, conflict resolution, capability, settlement agreements, policy interpretation and other ER matters presenting risk to the Firm Responsibility for the day-to-day team management, development and coaching of an ER Advisor and Assistant ER Manager. Act as first point of escalation for ER team on advice, appeals and more complex ER matters, with support of Senior ER Manager where required. Proactively maintain and apply current knowledge of employment law, firm policies and practices to manage ER cases from advice, investigation, support at meetings, documentation through to providing commercial recommendations and solutions, whilst balancing risk to the business. Have responsibility for the ongoing development and refinement of the HR policies, working to ensure consistency of approach and compliance with current employment legislation. Ensure effective communication with relevant stakeholders to update on forthcoming legislation and new policy including the production and delivery of training and upskilling of HR team where necessary Support the Senior ER Manager by pro-actively contributing to projects, which may include the development, communication of new programs or initiatives that impact employee relations matters. Responsibility for managing response to Data Subject Access Requests, coordinating and collating materials and liaising with Risk and other business areas as necessary. Support in the production of data and analytics available to the ER team, to identify strategic and commercial trends which influence future activity and make recommendations to the Senior ER Manager You'll be someone with: Experience of working in an employee relations, case management and policy focused role, including strong knowledge of employment law and practical interpretation and application of providing commercial solutions Experience of working at management level and effectively managing a small team or line management responsibility Proven stakeholder management experience as a commercial, credible and assertive subject matter expert influencing up to Partner level Experience of portraying complex issues and problem-solving initiatives in a 'user friendly' format, together with supporting processes and procedures Experience of training, coaching and developing HR and business stakeholders on ER matters, to share your knowledge and increase their capability Experience of conducting complete reviews of policies, practices, and terms and conditions, effective problem solving and successful implementation and smooth running of solutions Experience of writing succinct documentation and recommendations to senior stakeholders Experience using a case management systems and working in a fast paced and sometimes challenging environment. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
The Role We are seeking a collaborative and forward-thinking profession to help drive the implementation, integration and ongoing support of a wide range of platforms across the organisation. This is an exciting, newly created, role pivotal to the future of Citizens Advice Somerset. We're looking for someone with a strong, current and broad technical background, who can balance organisational priorities with the varied needs of different teams. As our IT Systems Manager, you will lead our IT function, shaping the strategy for our communications infrastructure and core business systems. You will act as the bridge between our technical partners and our people, ensuring that technology is a true enabler of our business goals. We are an ambitious organisation embarking on a development program to establish a centre of excellence in advice services. During 2025 we supported over 20,000 clients with a team of around 200 staff, volunteers, and trustees. Your goal is to ensure our investment in technology empowers everyone, ensuring no one is left behind, while maintaining robust information security. Key Responsibilities 1. Strategy, Governance and Security Strategic Planning: Collaborate with the Senior Leadership Team to develop and implement IT roadmaps that support innovation and operational efficiency. Security & Compliance: Lead on information security policies and processes. Drive the organisation towards Cyber Essentials Plus accreditation and align practices with GDPR. Budget Management: Manage the IT budget, including software procurement, licensing, and lifecycle management of hardware. Continuity: Oversee data backups, disaster recovery testing, and the maintenance of comprehensive IT documentation. 2. Operations and Infrastructure System Oversight: Oversee the Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive, Azure AD) and the 3CX phone system to ensure high availability and performance. Vendor Management: Manage the relationship with our outsourced IT technical support provider and other key technology partners to ensure service level agreements are met. Process Improvement: Identify opportunities for automation and integration across platforms to streamline business processes. 3. User Support and Empowerment Subject Matter Expert: Act as the internal champion for IT, inspiring confidence in staff and volunteers. Hands-on Support: Provide guidance on setting up systems, user account management, and resolving escalated issues. Inclusivity: Produce clear guidance and documentation to support users of all technical abilities, ensuring our technology is accessible to all staff and volunteers. Team Leadership: Recruit and line-manage IT support staff (or volunteers) as appropriate to assist with service delivery. 4. Personal and professional development Champion the values of Citizens Advice Somerset, specifically our Equality, Diversity, and Inclusion policies. Maintain up-to-date knowledge of UK information security legislation and emerging IT trends. Undertake relevant training within guidelines issued by national Citizens Advice. About you We are looking for a proactive problem-solver with a track record of delivering technology solutions that improve operational efficiency. 1. Experience: Proven experience as an IT Manager (or similar lead role), ideally within an SME or charitable organisation. 2. Technical Stack: Deep hands-on experience with Microsoft 365 administration (Admin Centre, Azure AD, User Management). 3. Project Management: Proven ability to manage IT projects, deadlines, and implementations efficiently. 4. Security Knowledge: In-depth knowledge of UK information security legislation, GDPR, and best practices. 5. Approach: Excellent problem-solving skills with a hands-on, collaborative attitude. 6. Logistics: Commitment and ability to travel to our four main office sites in Somerset as required. 7. Experience working within a charity or social enterprise. 8. Experience with data visualisation tools (e.g., Power BI). 9. Relevant professional certifications (e.g., CISSP, CompTIA Security+, ITIL, Microsoft MD102). 10. Experience securing accreditations such as Cyber Essentials Plus or ISO 27001.
Jan 19, 2026
Full time
The Role We are seeking a collaborative and forward-thinking profession to help drive the implementation, integration and ongoing support of a wide range of platforms across the organisation. This is an exciting, newly created, role pivotal to the future of Citizens Advice Somerset. We're looking for someone with a strong, current and broad technical background, who can balance organisational priorities with the varied needs of different teams. As our IT Systems Manager, you will lead our IT function, shaping the strategy for our communications infrastructure and core business systems. You will act as the bridge between our technical partners and our people, ensuring that technology is a true enabler of our business goals. We are an ambitious organisation embarking on a development program to establish a centre of excellence in advice services. During 2025 we supported over 20,000 clients with a team of around 200 staff, volunteers, and trustees. Your goal is to ensure our investment in technology empowers everyone, ensuring no one is left behind, while maintaining robust information security. Key Responsibilities 1. Strategy, Governance and Security Strategic Planning: Collaborate with the Senior Leadership Team to develop and implement IT roadmaps that support innovation and operational efficiency. Security & Compliance: Lead on information security policies and processes. Drive the organisation towards Cyber Essentials Plus accreditation and align practices with GDPR. Budget Management: Manage the IT budget, including software procurement, licensing, and lifecycle management of hardware. Continuity: Oversee data backups, disaster recovery testing, and the maintenance of comprehensive IT documentation. 2. Operations and Infrastructure System Oversight: Oversee the Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive, Azure AD) and the 3CX phone system to ensure high availability and performance. Vendor Management: Manage the relationship with our outsourced IT technical support provider and other key technology partners to ensure service level agreements are met. Process Improvement: Identify opportunities for automation and integration across platforms to streamline business processes. 3. User Support and Empowerment Subject Matter Expert: Act as the internal champion for IT, inspiring confidence in staff and volunteers. Hands-on Support: Provide guidance on setting up systems, user account management, and resolving escalated issues. Inclusivity: Produce clear guidance and documentation to support users of all technical abilities, ensuring our technology is accessible to all staff and volunteers. Team Leadership: Recruit and line-manage IT support staff (or volunteers) as appropriate to assist with service delivery. 4. Personal and professional development Champion the values of Citizens Advice Somerset, specifically our Equality, Diversity, and Inclusion policies. Maintain up-to-date knowledge of UK information security legislation and emerging IT trends. Undertake relevant training within guidelines issued by national Citizens Advice. About you We are looking for a proactive problem-solver with a track record of delivering technology solutions that improve operational efficiency. 1. Experience: Proven experience as an IT Manager (or similar lead role), ideally within an SME or charitable organisation. 2. Technical Stack: Deep hands-on experience with Microsoft 365 administration (Admin Centre, Azure AD, User Management). 3. Project Management: Proven ability to manage IT projects, deadlines, and implementations efficiently. 4. Security Knowledge: In-depth knowledge of UK information security legislation, GDPR, and best practices. 5. Approach: Excellent problem-solving skills with a hands-on, collaborative attitude. 6. Logistics: Commitment and ability to travel to our four main office sites in Somerset as required. 7. Experience working within a charity or social enterprise. 8. Experience with data visualisation tools (e.g., Power BI). 9. Relevant professional certifications (e.g., CISSP, CompTIA Security+, ITIL, Microsoft MD102). 10. Experience securing accreditations such as Cyber Essentials Plus or ISO 27001.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Senior Employee Relations Manager, managing the ER team and working with the HR and other business areas to provide expert employee relations guidance. Develop and maintain effective employee relations across the Firm to minimise ER and commercial exposure, initiate and deliver legally compliant and best practice employment practices. The HR team are responsible for around 8,000+ people and therefore the ER team are instrumental in the support and delivery of expert ER/HR advice across the business. In this role you'll also: Provide commercial advice and guidance to HR, People Managers and business stakeholders, including Partners, on sensitive matters related to employee relations such as: disciplinary, grievance, discrimination, contractual matters, restructure, conflict resolution, capability, settlement agreements, policy interpretation and other ER matters presenting risk to the Firm Responsibility for the day-to-day team management, development and coaching of an ER Advisor and Assistant ER Manager. Act as first point of escalation for ER team on advice, appeals and more complex ER matters, with support of Senior ER Manager where required. Proactively maintain and apply current knowledge of employment law, firm policies and practices to manage ER cases from advice, investigation, support at meetings, documentation through to providing commercial recommendations and solutions, whilst balancing risk to the business. Have responsibility for the ongoing development and refinement of the HR policies, working to ensure consistency of approach and compliance with current employment legislation. Ensure effective communication with relevant stakeholders to update on forthcoming legislation and new policy including the production and delivery of training and upskilling of HR team where necessary Support the Senior ER Manager by pro-actively contributing to projects, which may include the development, communication of new programs or initiatives that impact employee relations matters. Responsibility for managing response to Data Subject Access Requests, coordinating and collating materials and liaising with Risk and other business areas as necessary. Support in the production of data and analytics available to the ER team, to identify strategic and commercial trends which influence future activity and make recommendations to the Senior ER Manager You'll be someone with: Experience of working in an employee relations, case management and policy focused role, including strong knowledge of employment law and practical interpretation and application of providing commercial solutions Experience of working at management level and effectively managing a small team or line management responsibility Proven stakeholder management experience as a commercial, credible and assertive subject matter expert influencing up to Partner level Experience of portraying complex issues and problem-solving initiatives in a 'user friendly' format, together with supporting processes and procedures Experience of training, coaching and developing HR and business stakeholders on ER matters, to share your knowledge and increase their capability Experience of conducting complete reviews of policies, practices, and terms and conditions, effective problem solving and successful implementation and smooth running of solutions Experience of writing succinct documentation and recommendations to senior stakeholders Experience using a case management systems and working in a fast paced and sometimes challenging environment. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Senior Employee Relations Manager, managing the ER team and working with the HR and other business areas to provide expert employee relations guidance. Develop and maintain effective employee relations across the Firm to minimise ER and commercial exposure, initiate and deliver legally compliant and best practice employment practices. The HR team are responsible for around 8,000+ people and therefore the ER team are instrumental in the support and delivery of expert ER/HR advice across the business. In this role you'll also: Provide commercial advice and guidance to HR, People Managers and business stakeholders, including Partners, on sensitive matters related to employee relations such as: disciplinary, grievance, discrimination, contractual matters, restructure, conflict resolution, capability, settlement agreements, policy interpretation and other ER matters presenting risk to the Firm Responsibility for the day-to-day team management, development and coaching of an ER Advisor and Assistant ER Manager. Act as first point of escalation for ER team on advice, appeals and more complex ER matters, with support of Senior ER Manager where required. Proactively maintain and apply current knowledge of employment law, firm policies and practices to manage ER cases from advice, investigation, support at meetings, documentation through to providing commercial recommendations and solutions, whilst balancing risk to the business. Have responsibility for the ongoing development and refinement of the HR policies, working to ensure consistency of approach and compliance with current employment legislation. Ensure effective communication with relevant stakeholders to update on forthcoming legislation and new policy including the production and delivery of training and upskilling of HR team where necessary Support the Senior ER Manager by pro-actively contributing to projects, which may include the development, communication of new programs or initiatives that impact employee relations matters. Responsibility for managing response to Data Subject Access Requests, coordinating and collating materials and liaising with Risk and other business areas as necessary. Support in the production of data and analytics available to the ER team, to identify strategic and commercial trends which influence future activity and make recommendations to the Senior ER Manager You'll be someone with: Experience of working in an employee relations, case management and policy focused role, including strong knowledge of employment law and practical interpretation and application of providing commercial solutions Experience of working at management level and effectively managing a small team or line management responsibility Proven stakeholder management experience as a commercial, credible and assertive subject matter expert influencing up to Partner level Experience of portraying complex issues and problem-solving initiatives in a 'user friendly' format, together with supporting processes and procedures Experience of training, coaching and developing HR and business stakeholders on ER matters, to share your knowledge and increase their capability Experience of conducting complete reviews of policies, practices, and terms and conditions, effective problem solving and successful implementation and smooth running of solutions Experience of writing succinct documentation and recommendations to senior stakeholders Experience using a case management systems and working in a fast paced and sometimes challenging environment. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Unleash your leadership potential as a Senior Infrastructure Specialist and drive the development of infrastructure strategies for cloud based solutions. In this role, you will be responsible for leading the way in providing essential 24/7 technical support, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Join our Infrastructure team and make a significant impact on our clients' cloud based solutions. Apply today and embark on an exciting journey in System Administration! Responsibilities: Develop and lead cutting edge infrastructure strategies for cloud based solutions. Administer Dev, Test & Production environments hosted on Windows, Linux, and Unix servers. Develop and configure infrastructure and configuration as code (Ansible and Terraform). Ensure seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Mentor junior infrastructure specialists, providing guidance and support in their professional development. Stay abreast of emerging infrastructure technologies and best practices, driving continuous improvement. Required education: None. Preferred education: Bachelor's Degree. Required technical and professional expertise: Extensive experience with infrastructure administration and cloud platforms. Strong knowledge of load balancing, CDN options provided by multiple cloud vendors. Experience with installing and configuring databases (MySQL, MSSQL, PostgreSQL). Proficiency in scripting languages (Bash, PowerShell, Python). Ability to lead cross functional teams and manage stakeholder expectations. Preferred technical and professional experience: Experience with containerization technologies (Docker, Kubernetes). Familiarity with ITIL processes and Integrated Service Level Management. Knowledge of networking protocols and best practices. Background in software development or IT consulting. Expertise in migration tools (AWS Migration Hub, AWS Server Migration Service, etc.). Demonstrated leadership and mentoring skills. Publication record in peer reviewed journals or reputable industry publications. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Infrastructure Specialist - System Administration Job ID 51846 City / Township / Village State / Province Country United Kingdom Work arrangement Hybrid Area of work Infrastructure & Technology Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Jan 19, 2026
Full time
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Unleash your leadership potential as a Senior Infrastructure Specialist and drive the development of infrastructure strategies for cloud based solutions. In this role, you will be responsible for leading the way in providing essential 24/7 technical support, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Join our Infrastructure team and make a significant impact on our clients' cloud based solutions. Apply today and embark on an exciting journey in System Administration! Responsibilities: Develop and lead cutting edge infrastructure strategies for cloud based solutions. Administer Dev, Test & Production environments hosted on Windows, Linux, and Unix servers. Develop and configure infrastructure and configuration as code (Ansible and Terraform). Ensure seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Mentor junior infrastructure specialists, providing guidance and support in their professional development. Stay abreast of emerging infrastructure technologies and best practices, driving continuous improvement. Required education: None. Preferred education: Bachelor's Degree. Required technical and professional expertise: Extensive experience with infrastructure administration and cloud platforms. Strong knowledge of load balancing, CDN options provided by multiple cloud vendors. Experience with installing and configuring databases (MySQL, MSSQL, PostgreSQL). Proficiency in scripting languages (Bash, PowerShell, Python). Ability to lead cross functional teams and manage stakeholder expectations. Preferred technical and professional experience: Experience with containerization technologies (Docker, Kubernetes). Familiarity with ITIL processes and Integrated Service Level Management. Knowledge of networking protocols and best practices. Background in software development or IT consulting. Expertise in migration tools (AWS Migration Hub, AWS Server Migration Service, etc.). Demonstrated leadership and mentoring skills. Publication record in peer reviewed journals or reputable industry publications. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Infrastructure Specialist - System Administration Job ID 51846 City / Township / Village State / Province Country United Kingdom Work arrangement Hybrid Area of work Infrastructure & Technology Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Data Governance Manager role is part of the Data Office function and reports to the Head of Data Governance. This is a critical position to deliver on our vision, that 'Everyone at BDO is empowered with data' You will be part of a small Data Governance team to shape and implement a data governance framework that supports efficient, compliant, and ethical data processing. Our objective with Data Governance is to enable the business to manage critical data so that it can be trusted for crucial decision-making. We adopt a value-focused approach to data governance. You will work closely with the Data Office and the wider business to ensure the successful delivery and implementation of data governance initiatives across BDO, including data quality and understanding, data sourcing, and access. You will develop data knowledge management, including data modelling and cataloguing documentation, with the business data glossary at its core. You will drive continuous data improvement at BDO by identifying and reporting any data risks found through data quality analysis and gaining consensus for change within the BDO system landscape. You will utilise your analytical expertise to provide robust root cause analysis, leading discussions to conclusion with measurable outcomes in data quality improvements. In this challenging and rewarding role you'll also: Develop and mature the data governance framework, including assigning ownership, defining roles and responsibilities, creating policies and standards, and running the data governance working group reporting to the data governance council. Shape and establish the data governance roadmap, highlighting strategic priorities and defining KPIs and KRIs to measure impact. Ensure we have the right Data Governance tools to manage risks and unlock value from data effectively. Engage with enterprise architects, system owners, and business users to ensure that data requirements are defined, documented, and translated into effective and consistent processes that enhance and monitor the value we can obtain from data. Serve as a liaison between Business and Technology to ensure that data-related business requirements are clearly defined, communicated, and well understood. Shape and build effective processes and ensure compliance with data-related policies, standards, roles, and responsibilities. Identify potential data risks and develop strategies to mitigate them, ensuring data security and compliance with regulations. You'll be someone with: Experience working in Data Governance and Data Management. You have working knowledge of GDPR and similar regulations. Experience in Data Governance technology configuration and adoption for data cataloguing and business data glossary management (desirable DataWorld or any other equivalent). Experience with data modelling and project management. Experience in leading practical data working groups and their effective administration. Exceptional policy and standard writing expertise, with the ability to generate user-friendly PowerPoint presentations and other guides to deliver targeted messaging. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Data Governance Manager role is part of the Data Office function and reports to the Head of Data Governance. This is a critical position to deliver on our vision, that 'Everyone at BDO is empowered with data' You will be part of a small Data Governance team to shape and implement a data governance framework that supports efficient, compliant, and ethical data processing. Our objective with Data Governance is to enable the business to manage critical data so that it can be trusted for crucial decision-making. We adopt a value-focused approach to data governance. You will work closely with the Data Office and the wider business to ensure the successful delivery and implementation of data governance initiatives across BDO, including data quality and understanding, data sourcing, and access. You will develop data knowledge management, including data modelling and cataloguing documentation, with the business data glossary at its core. You will drive continuous data improvement at BDO by identifying and reporting any data risks found through data quality analysis and gaining consensus for change within the BDO system landscape. You will utilise your analytical expertise to provide robust root cause analysis, leading discussions to conclusion with measurable outcomes in data quality improvements. In this challenging and rewarding role you'll also: Develop and mature the data governance framework, including assigning ownership, defining roles and responsibilities, creating policies and standards, and running the data governance working group reporting to the data governance council. Shape and establish the data governance roadmap, highlighting strategic priorities and defining KPIs and KRIs to measure impact. Ensure we have the right Data Governance tools to manage risks and unlock value from data effectively. Engage with enterprise architects, system owners, and business users to ensure that data requirements are defined, documented, and translated into effective and consistent processes that enhance and monitor the value we can obtain from data. Serve as a liaison between Business and Technology to ensure that data-related business requirements are clearly defined, communicated, and well understood. Shape and build effective processes and ensure compliance with data-related policies, standards, roles, and responsibilities. Identify potential data risks and develop strategies to mitigate them, ensuring data security and compliance with regulations. You'll be someone with: Experience working in Data Governance and Data Management. You have working knowledge of GDPR and similar regulations. Experience in Data Governance technology configuration and adoption for data cataloguing and business data glossary management (desirable DataWorld or any other equivalent). Experience with data modelling and project management. Experience in leading practical data working groups and their effective administration. Exceptional policy and standard writing expertise, with the ability to generate user-friendly PowerPoint presentations and other guides to deliver targeted messaging. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The Business Partnering (BP) team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that meet the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. In this role you will be responsible for: Supporting the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocating and supporting business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Acting as a subject matter expert on all aspects of L&D and being able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Reporting back to the business on progress against agreed plans Providing objective challenge to the business on training needs and act as a sounding board in respect to planned responses - to help the business determine the right course of action Advocating L&D activities in the business as appropriate to support effective learning culture in the stream Supporting the delivery of an effective Audit L&D curriculum across the Audit Stream Developing successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participating in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Supporting onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Providing insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred but not essential Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial bit is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The Business Partnering (BP) team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that meet the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. In this role you will be responsible for: Supporting the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocating and supporting business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Acting as a subject matter expert on all aspects of L&D and being able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Reporting back to the business on progress against agreed plans Providing objective challenge to the business on training needs and act as a sounding board in respect to planned responses - to help the business determine the right course of action Advocating L&D activities in the business as appropriate to support effective learning culture in the stream Supporting the delivery of an effective Audit L&D curriculum across the Audit Stream Developing successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participating in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Supporting onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Providing insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred but not essential Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial bit is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Jan 19, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Oversee daily administrative functions across the business to ensure efficient operations. Maintain central records for contracts, licences, supplier documents, and company policies. Monitor and update building and HMO licences, ensuring renewals are actioned promptly. Support meeting administration - agendas, minutes, and action tracking. Coordinate office logistics and support IT and system access requirements for the team. Line manage the Coordinator - Administration & Operations and Vertus Graduate, providing direction, workload planning, and professional development support. Oversee onboarding of new starters - ensuring systems access, equipment, and induction plans are in place. Regularly review internal systems, ensuring user access levels and approval hierarchies are up to date. Support updates to organisation charts, cost centre allocations, and system permissions as staffing changes occur. Manage intern and work experience programmes, including recruitment coordination, placement logistics, and feedback collection. Proven experience in a business administration or operations management role, ideally within property, real estate, or a professional services environment. Demonstrable experience of leading and managing a team, with direct responsibility for line reports. Experience managing financial processes such as cross-charges, invoice coding, or cost centre allocations. Experience coordinating HR administration - onboarding, systems access, and staff lifecycle changes. Track record of improving or maintaining business systems and workflows (finance, HR, or compliance platforms). Experience monitoring and reporting on spend or budgets, including pre-paid or expense card management, with responsibility for budget management and forecasting. Exposure to utilities or property administration (e.g. council tax, licences, service contracts). Experience in the Build-to-Rent, residential property, or facilities management sectors. Experience supporting operational reviews (e.g. PO or portfolio reviews) and preparing management reports. Supervisory experience - managing interns, work placements, or junior administrative staff. Previous involvement in system audits, approval hierarchies, or data governance reviews. Strong administrative and organisational skills with the ability to manage multiple streams of work simultaneously. Excellent numerical and analytical skills with attention to financial accuracy and cost allocation. Confident using Excel and other data tools for reporting, reconciliation, and tracking. Working knowledge of business systems such as Yardi, Smartsheets etc. Understanding of basic HR processes (onboarding, user access, cost centre updates). Awareness of property-related administration such as HMO licences, building licences, and utility account management. Strong written and verbal communication skills, with the ability to draft clear correspondence and maintain accurate documentation. Process improvement mindset - able to spot inefficiencies and suggest practical solutions Highly organised, methodical, and reliable - able to keep on top of multiple administrative priorities. Commercially minded with a sense of accountability for cost control and value for money. Proactive and self-motivated - takes ownership of tasks and sees them through to completion. Strong interpersonal skills; confident working across different teams and levels of seniority. Discreet and professional when handling sensitive information (financial or HR-related). Flexible and adaptable, comfortable working in a fast-paced, evolving business environment. Collaborative and approachable - a natural team player who supports others and maintains positive working relationships. HEALTH SAFETY AND WELFARE RESPONSIBILITIES ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES QUALITY MANAGEMENT RESPONSIBILITIES Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
Jan 19, 2026
Full time
Oversee daily administrative functions across the business to ensure efficient operations. Maintain central records for contracts, licences, supplier documents, and company policies. Monitor and update building and HMO licences, ensuring renewals are actioned promptly. Support meeting administration - agendas, minutes, and action tracking. Coordinate office logistics and support IT and system access requirements for the team. Line manage the Coordinator - Administration & Operations and Vertus Graduate, providing direction, workload planning, and professional development support. Oversee onboarding of new starters - ensuring systems access, equipment, and induction plans are in place. Regularly review internal systems, ensuring user access levels and approval hierarchies are up to date. Support updates to organisation charts, cost centre allocations, and system permissions as staffing changes occur. Manage intern and work experience programmes, including recruitment coordination, placement logistics, and feedback collection. Proven experience in a business administration or operations management role, ideally within property, real estate, or a professional services environment. Demonstrable experience of leading and managing a team, with direct responsibility for line reports. Experience managing financial processes such as cross-charges, invoice coding, or cost centre allocations. Experience coordinating HR administration - onboarding, systems access, and staff lifecycle changes. Track record of improving or maintaining business systems and workflows (finance, HR, or compliance platforms). Experience monitoring and reporting on spend or budgets, including pre-paid or expense card management, with responsibility for budget management and forecasting. Exposure to utilities or property administration (e.g. council tax, licences, service contracts). Experience in the Build-to-Rent, residential property, or facilities management sectors. Experience supporting operational reviews (e.g. PO or portfolio reviews) and preparing management reports. Supervisory experience - managing interns, work placements, or junior administrative staff. Previous involvement in system audits, approval hierarchies, or data governance reviews. Strong administrative and organisational skills with the ability to manage multiple streams of work simultaneously. Excellent numerical and analytical skills with attention to financial accuracy and cost allocation. Confident using Excel and other data tools for reporting, reconciliation, and tracking. Working knowledge of business systems such as Yardi, Smartsheets etc. Understanding of basic HR processes (onboarding, user access, cost centre updates). Awareness of property-related administration such as HMO licences, building licences, and utility account management. Strong written and verbal communication skills, with the ability to draft clear correspondence and maintain accurate documentation. Process improvement mindset - able to spot inefficiencies and suggest practical solutions Highly organised, methodical, and reliable - able to keep on top of multiple administrative priorities. Commercially minded with a sense of accountability for cost control and value for money. Proactive and self-motivated - takes ownership of tasks and sees them through to completion. Strong interpersonal skills; confident working across different teams and levels of seniority. Discreet and professional when handling sensitive information (financial or HR-related). Flexible and adaptable, comfortable working in a fast-paced, evolving business environment. Collaborative and approachable - a natural team player who supports others and maintains positive working relationships. HEALTH SAFETY AND WELFARE RESPONSIBILITIES ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES QUALITY MANAGEMENT RESPONSIBILITIES Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data driven success. Currently, we are looking for a Senior Customer Success Manager to join our team in the United Kingdom. Your daily responsibilities Being representative towards our Customers and Service Delivery Collaborations with the Sales and Pre Sales in regard to contract extensions and upsell opportunities Focusing on Customer satisfaction and loyalty as well as building close long term relationship Controlling Service financials, forecasts & profitability Contractual obligations responsibilities Operational service governance (SLAs, KPIs, Financials, deviations, risks) Adherence to planning, reporting, escalation processes Proactively recognizing Customer's needs and using Nordcloud's resources to drive continuous improvements i.e., process updates, data quality, documentation maintenance, automation proposals, lessons 4+ years of professional experience in Customer Success Management or Service Delivery Management Strong awareness of technology - including public cloud End to end ownership, self driven approach, and 'Get it done' attitude Managed services knowledge and ability to govern teams independently Customer centric way of thinking Legal and Commercial competence to handle contracts and financials Good comprehension of P&L and factors influencing the commercial success of a project/account High presentation skills (spoken and written) and ability to facilitate workshops Problem solving skills and ability to analyze data Fluent communication skills in English We encourage you to apply, even if you don't meet all of the requirements. We value your growth potential and enthusiasm! What we offer Individual training budget and exam fees for certifications Flexible working hours and hybrid working model Company laptop and needed equipment Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, and a seasonal ticket loan, enhanced maternity and parental leave, gym expense or well being monthly and mobile phone allowance Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in the UK and must be eligible for BPSS and SC Clearance. About Nordcloud Nordcloud is a European leader in cloud implementation, application development, managed services and training. It's a recognised cloud native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value. Nordcloud is triple certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform - with 10 European hubs, over 1,300 employees, and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates. Our clients benefit from multi cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology. Learn more at Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.
Jan 18, 2026
Full time
Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data driven success. Currently, we are looking for a Senior Customer Success Manager to join our team in the United Kingdom. Your daily responsibilities Being representative towards our Customers and Service Delivery Collaborations with the Sales and Pre Sales in regard to contract extensions and upsell opportunities Focusing on Customer satisfaction and loyalty as well as building close long term relationship Controlling Service financials, forecasts & profitability Contractual obligations responsibilities Operational service governance (SLAs, KPIs, Financials, deviations, risks) Adherence to planning, reporting, escalation processes Proactively recognizing Customer's needs and using Nordcloud's resources to drive continuous improvements i.e., process updates, data quality, documentation maintenance, automation proposals, lessons 4+ years of professional experience in Customer Success Management or Service Delivery Management Strong awareness of technology - including public cloud End to end ownership, self driven approach, and 'Get it done' attitude Managed services knowledge and ability to govern teams independently Customer centric way of thinking Legal and Commercial competence to handle contracts and financials Good comprehension of P&L and factors influencing the commercial success of a project/account High presentation skills (spoken and written) and ability to facilitate workshops Problem solving skills and ability to analyze data Fluent communication skills in English We encourage you to apply, even if you don't meet all of the requirements. We value your growth potential and enthusiasm! What we offer Individual training budget and exam fees for certifications Flexible working hours and hybrid working model Company laptop and needed equipment Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, and a seasonal ticket loan, enhanced maternity and parental leave, gym expense or well being monthly and mobile phone allowance Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in the UK and must be eligible for BPSS and SC Clearance. About Nordcloud Nordcloud is a European leader in cloud implementation, application development, managed services and training. It's a recognised cloud native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value. Nordcloud is triple certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform - with 10 European hubs, over 1,300 employees, and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates. Our clients benefit from multi cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology. Learn more at Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.
Select how often (in days) to receive an alert: Senior Quality Manager, CI and Emerging Markets City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In Research and Development we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within Research and Development, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation. About the role As the Senior Manager, CI & Emerging Markets, you will report to the VP of Quality. The intent of this role is to lead Area governance, Quality PMO, CI and drive compliance execution within the regional supply chain. This role will also create the Quality strategy for continuous improvement across the Area, through collaboration with the Compliance and Performance team and Regional Quality Directors/Managers. Ultimately responsible for translating Quality performance metrics and data-driven insights into quality improvement plans and supervising their implementation across the supply chain. Location: This role can be based at our sites in Hull or Slough, UK Salary: Competitive Salary plus benefits including Car Allowance, Performance Bonus, Private Medical, 10% Pension Contribution, Annual Salary Review, Sharesave Scheme and more. Closing Date: 31st January 2026 Your responsibilities Lead and execute the Continuous Improvement Strategy for the Quality organisation, ensuring alignment with the Business, Supply Chain, and Strategic Quality objectives Oversee and run area governance and Quality PMO, driving structured programme management and capability Collaborate effectively with business partners, manufacturing sites, and regional quality leadership to secure commitment and deliver results Provide leadership and guidance to site-based quality continuous improvement managers, supporting capability development and execution Stay ahead of emerging trends, evolving regulations, and best practices to embed continuous improvement across the organisation Leverage knowledge of local regulatory requirements, combined with global quality standards, to guide decision-making and direct resources towards areas of greatest risk In partnership with the local teams, ensure manufacturing Quality Improvement Plans are inclusive of and responsive to key risk areas, helping to mitigate potential non-compliance or quality issues. Identifies, assesses and mitigates potential quality risks throughout the Reckitt Supply Chain (manufacturing and distribution) to ensure the appropriate risk strategies are in place to protect product quality and consumer safety. Work with the manufacturing and compliance & performance teams to analyse performance data to identify trends, risks, improvement areas, and prioritise Quality efforts in collaboration with regional teams. Work in collaboration with the Regional Quality Directors / Managers, govern and implement Quality improvement initiatives to drive continuous improvement of processes, systems and procedures. Leverage six sigma tools such as Kaizen and DMAIC to identify and solve problems. Drive a Continuous Improvement culture, supporting teams to improve processes, drive value and create cost savings without compromising compliance or quality. Ability to communicate complex quality issues and concepts in a clear and concise manner to cross functional teams and senior leaders. Collaborate with other departments (R&D, Supply, & Commercial) throughout the product lifecycle to ensure quality alignment. Coach, mentors & trains employees across the quality organisation to drive a Continuous Improvement mindset and to drive capability. Contribute to succession planning for the region, identifying talent. The experience we're looking for Bachelor of Science degree or higher in a scientific or technical discipline (Food Science, Chemistry/Microbiology, Engineering or related). Proven track record in quality, with success in both manufacturing and commercial environments. FMCG/CPG experience strongly preferred, ideally within consumer health or pharma regulated products. Continuous Improvement expertise (beyond beginner level), including Six Sigma, Lean Manufacturing principles, and process capability. Experience managing projects of varying scale, with direct or indirect tenure in a Programme Management Office (PMO) capacity, and exposure to business development activities. Strong digital knowledge with hands on experience with PowerApps, Power BI, or similar tools, with the ability to independently design and build dashboards for reporting and business management. Knowledge of Quality requirements across the regional product portfolio, including MHRA, FDA, ISO 13485, EU MDR, TGA, Cosmetics, and General Products. Solid understanding of GDP requirements. Strong leadership and people development skills, with the ability to coach, mentor, and inspire teams. Demonstrated ability to collaborate cross functionally and apply knowledge across Quality, Regulatory, and Supply Chain functions to develop strategies and resolve critical issues. communication skills, both verbal and written, with the ability to assess risks and influence decision making. Acumen in setting goals and objectives for the business, self, and others, and in managing resources to deliver action plans.Strong analytical and problem solving skills, with the ability to evaluate complex situations and data in depth. The skills for success Business Strategy, Task Execution Under Pressure, Makes strategic Business Decisions, Business Acumen, Commercial Awareness, Objective Setting, Accountability, Consumer Insight, Creative Direction, R&D, Change Leadership, Product Lifecycle Management, Business Partnership, Collaboration and partnership building, Relationship Management, Adapt to changes in technological development plans, Ability to challenge the status quo and propose improvement, Innovation Processes, Digital transformation for R&D, Quality and Manufacturing. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Jan 17, 2026
Full time
Select how often (in days) to receive an alert: Senior Quality Manager, CI and Emerging Markets City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In Research and Development we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within Research and Development, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation. About the role As the Senior Manager, CI & Emerging Markets, you will report to the VP of Quality. The intent of this role is to lead Area governance, Quality PMO, CI and drive compliance execution within the regional supply chain. This role will also create the Quality strategy for continuous improvement across the Area, through collaboration with the Compliance and Performance team and Regional Quality Directors/Managers. Ultimately responsible for translating Quality performance metrics and data-driven insights into quality improvement plans and supervising their implementation across the supply chain. Location: This role can be based at our sites in Hull or Slough, UK Salary: Competitive Salary plus benefits including Car Allowance, Performance Bonus, Private Medical, 10% Pension Contribution, Annual Salary Review, Sharesave Scheme and more. Closing Date: 31st January 2026 Your responsibilities Lead and execute the Continuous Improvement Strategy for the Quality organisation, ensuring alignment with the Business, Supply Chain, and Strategic Quality objectives Oversee and run area governance and Quality PMO, driving structured programme management and capability Collaborate effectively with business partners, manufacturing sites, and regional quality leadership to secure commitment and deliver results Provide leadership and guidance to site-based quality continuous improvement managers, supporting capability development and execution Stay ahead of emerging trends, evolving regulations, and best practices to embed continuous improvement across the organisation Leverage knowledge of local regulatory requirements, combined with global quality standards, to guide decision-making and direct resources towards areas of greatest risk In partnership with the local teams, ensure manufacturing Quality Improvement Plans are inclusive of and responsive to key risk areas, helping to mitigate potential non-compliance or quality issues. Identifies, assesses and mitigates potential quality risks throughout the Reckitt Supply Chain (manufacturing and distribution) to ensure the appropriate risk strategies are in place to protect product quality and consumer safety. Work with the manufacturing and compliance & performance teams to analyse performance data to identify trends, risks, improvement areas, and prioritise Quality efforts in collaboration with regional teams. Work in collaboration with the Regional Quality Directors / Managers, govern and implement Quality improvement initiatives to drive continuous improvement of processes, systems and procedures. Leverage six sigma tools such as Kaizen and DMAIC to identify and solve problems. Drive a Continuous Improvement culture, supporting teams to improve processes, drive value and create cost savings without compromising compliance or quality. Ability to communicate complex quality issues and concepts in a clear and concise manner to cross functional teams and senior leaders. Collaborate with other departments (R&D, Supply, & Commercial) throughout the product lifecycle to ensure quality alignment. Coach, mentors & trains employees across the quality organisation to drive a Continuous Improvement mindset and to drive capability. Contribute to succession planning for the region, identifying talent. The experience we're looking for Bachelor of Science degree or higher in a scientific or technical discipline (Food Science, Chemistry/Microbiology, Engineering or related). Proven track record in quality, with success in both manufacturing and commercial environments. FMCG/CPG experience strongly preferred, ideally within consumer health or pharma regulated products. Continuous Improvement expertise (beyond beginner level), including Six Sigma, Lean Manufacturing principles, and process capability. Experience managing projects of varying scale, with direct or indirect tenure in a Programme Management Office (PMO) capacity, and exposure to business development activities. Strong digital knowledge with hands on experience with PowerApps, Power BI, or similar tools, with the ability to independently design and build dashboards for reporting and business management. Knowledge of Quality requirements across the regional product portfolio, including MHRA, FDA, ISO 13485, EU MDR, TGA, Cosmetics, and General Products. Solid understanding of GDP requirements. Strong leadership and people development skills, with the ability to coach, mentor, and inspire teams. Demonstrated ability to collaborate cross functionally and apply knowledge across Quality, Regulatory, and Supply Chain functions to develop strategies and resolve critical issues. communication skills, both verbal and written, with the ability to assess risks and influence decision making. Acumen in setting goals and objectives for the business, self, and others, and in managing resources to deliver action plans.Strong analytical and problem solving skills, with the ability to evaluate complex situations and data in depth. The skills for success Business Strategy, Task Execution Under Pressure, Makes strategic Business Decisions, Business Acumen, Commercial Awareness, Objective Setting, Accountability, Consumer Insight, Creative Direction, R&D, Change Leadership, Product Lifecycle Management, Business Partnership, Collaboration and partnership building, Relationship Management, Adapt to changes in technological development plans, Ability to challenge the status quo and propose improvement, Innovation Processes, Digital transformation for R&D, Quality and Manufacturing. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Examinations Coordinator - Temporary Contract ASAP start - until July 2026 £20.47 per hour Hybrid (40% office / 60% home) Location: London Are you a highly organised, systems-savvy professional with experience in project delivery and operations? We're supporting a professional membership organisation to recruit a temporary Examinations Coordinator to join their team. This is a hands-on role combining operational delivery, systems development, stakeholder management, and line management of a small team. What you'll do Coordinate the delivery of cyclical professional examinations, occurring several times per year. Provide line management and development support for two team members. Lead on system improvements and management, including booking systems, CRM platforms, and workflow tools. Support strategic delivery, budgeting, and planning for examinations. Manage candidates requiring adjustments and coordinate assessment boards. Undertake audits, investigations, and data analysis projects to improve team processes. Maintain strong relationships with internal and external stakeholders to ensure smooth operations. Occasionally travel within the UK, including possible overnight stays and weekend support. About you Experience working with online systems and supporting system development (CRM, Zendesk or similar) Strong operational, project, and process improvement skills Excellent communication and stakeholder management skills Confident line manager of a small team Ability to work independently, manage competing priorities, and meet tight deadlines Attention to detail and a proactive, solutions-focused mindset Desirable: Knowledge of assessments/exams or logistics of multi-centre events Previous line management experience Contract Details Start date: ASAP Contract: Temporary until July 2026 Hours: Full-time Pay: £20.47 per hour Hybrid: 40% office / 60% home We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Jan 16, 2026
Full time
Examinations Coordinator - Temporary Contract ASAP start - until July 2026 £20.47 per hour Hybrid (40% office / 60% home) Location: London Are you a highly organised, systems-savvy professional with experience in project delivery and operations? We're supporting a professional membership organisation to recruit a temporary Examinations Coordinator to join their team. This is a hands-on role combining operational delivery, systems development, stakeholder management, and line management of a small team. What you'll do Coordinate the delivery of cyclical professional examinations, occurring several times per year. Provide line management and development support for two team members. Lead on system improvements and management, including booking systems, CRM platforms, and workflow tools. Support strategic delivery, budgeting, and planning for examinations. Manage candidates requiring adjustments and coordinate assessment boards. Undertake audits, investigations, and data analysis projects to improve team processes. Maintain strong relationships with internal and external stakeholders to ensure smooth operations. Occasionally travel within the UK, including possible overnight stays and weekend support. About you Experience working with online systems and supporting system development (CRM, Zendesk or similar) Strong operational, project, and process improvement skills Excellent communication and stakeholder management skills Confident line manager of a small team Ability to work independently, manage competing priorities, and meet tight deadlines Attention to detail and a proactive, solutions-focused mindset Desirable: Knowledge of assessments/exams or logistics of multi-centre events Previous line management experience Contract Details Start date: ASAP Contract: Temporary until July 2026 Hours: Full-time Pay: £20.47 per hour Hybrid: 40% office / 60% home We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Company Description Publicis Media Content (PMC) creates and curates premium content which aligns what brands want to say with what audiences want to hear. By fusing search, social and influencer data we can quickly identify what good looks like for any audience on any platform for any type of creative asset. Either by partnering with media owners and influencers or by using our in-house team of skilled producers and creatives, we create effective, impactful data-led content which ensures maximum engagement and earned reach with no compromise on quality. Working locally and globally we service client accounts across Publics Media's three UK agencies; Zenith, Starcom, and Spark Foundry. Often working alongside other Publicis practices and services we collaborate to deliver best-in-class work with seamless project management. The PMC team is 70+ strong and growing. Media partnerships is at the heart of what we do, working with broadcasters, social media publishers, print partners, and increasingly gaming and metaverse partners, we activate over 100 campaigns each year. We have a growing team of social and influencer specialists producing content to fulfill client needs in paid and owned channels. The fastest-growing part of the team are our content insight consultants. Our Commitment Publicis Media Content (PMC) is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. Job Description The Team The Partnerships team sits within the Content Service for Publicis. Our Content Service consists of 70+ specialists working across content strategy & planning, creative, production, social, influencers and partnerships. We service Publicis brands, building complete content stories which are audience-centric and platform-native. Our global scale gives us unrivalled access to market-leading data, tech, marketplaces & partners. Role Reporting into a Global Partnership Director, you will be required to help create and deliver integrated multi-market branded content partnerships across all media channels. This will include end-to-end management of campaigns, building trusted relationships and working with internal teams to deliver innovative responses to briefs that exceed client expectations. Where required, you will work with other PMC teams such as influencers, creative, production, strategy or social to deliver Responsibilities Lead multi-market content partnerships, ensuring strategic frameworks, robust evaluation of publisher proposals, and measurable outcomes aligned to client goals. Partner with your Director and agency teams to deliver end-to-end content solutions for clients. Project manage integrated partnerships across brand collaborations, sponsorships, advertiser-funded programs, and product placements. Challenge media partners to deliver innovative solutions that meet client briefs and business KPIs. Negotiate optimal value for clients, ensuring deals comply with agreed pricing guarantees and relevant trading teams are informed. Deliver insightful client reports, leveraging marketing and industry expertise to inform future campaigns. Support new business pitches with creative ideas, research, and strategic input as required. Define clear roles, responsibilities, milestones, and KPIs at the start of each project. Manage day-to-day client relationships, lead status meetings, resolve issues, and elevate when necessary. Build trusted relationships with clients, media owners, agency partners, and internal teams to drive retention and revenue growth. Understand and support digital campaign trafficking processes where required. Ensure all projects are delivered on time, within scope, and within budget. Maintain finance accuracy, staying updated on billing processes and approvals. Qualifications Experience working with centralised clients. Solid understanding of the global media landscape & the role of content within it. Confident dealing with global and senior clients/stakeholders. Strong end-to-end project management skills and negotiation skills. Creative & structured approach to devising partnership opportunities. Process driven, experience using research and measurement tools. Ability to analyse campaign results and produce insightful reports and PCAs. Flexible and hard working - used to working to deadlines under pressure. Excellent communication skills both written and verbal. Experience with budget & finance management. Additional Information Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 16, 2026
Full time
Company Description Publicis Media Content (PMC) creates and curates premium content which aligns what brands want to say with what audiences want to hear. By fusing search, social and influencer data we can quickly identify what good looks like for any audience on any platform for any type of creative asset. Either by partnering with media owners and influencers or by using our in-house team of skilled producers and creatives, we create effective, impactful data-led content which ensures maximum engagement and earned reach with no compromise on quality. Working locally and globally we service client accounts across Publics Media's three UK agencies; Zenith, Starcom, and Spark Foundry. Often working alongside other Publicis practices and services we collaborate to deliver best-in-class work with seamless project management. The PMC team is 70+ strong and growing. Media partnerships is at the heart of what we do, working with broadcasters, social media publishers, print partners, and increasingly gaming and metaverse partners, we activate over 100 campaigns each year. We have a growing team of social and influencer specialists producing content to fulfill client needs in paid and owned channels. The fastest-growing part of the team are our content insight consultants. Our Commitment Publicis Media Content (PMC) is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. Job Description The Team The Partnerships team sits within the Content Service for Publicis. Our Content Service consists of 70+ specialists working across content strategy & planning, creative, production, social, influencers and partnerships. We service Publicis brands, building complete content stories which are audience-centric and platform-native. Our global scale gives us unrivalled access to market-leading data, tech, marketplaces & partners. Role Reporting into a Global Partnership Director, you will be required to help create and deliver integrated multi-market branded content partnerships across all media channels. This will include end-to-end management of campaigns, building trusted relationships and working with internal teams to deliver innovative responses to briefs that exceed client expectations. Where required, you will work with other PMC teams such as influencers, creative, production, strategy or social to deliver Responsibilities Lead multi-market content partnerships, ensuring strategic frameworks, robust evaluation of publisher proposals, and measurable outcomes aligned to client goals. Partner with your Director and agency teams to deliver end-to-end content solutions for clients. Project manage integrated partnerships across brand collaborations, sponsorships, advertiser-funded programs, and product placements. Challenge media partners to deliver innovative solutions that meet client briefs and business KPIs. Negotiate optimal value for clients, ensuring deals comply with agreed pricing guarantees and relevant trading teams are informed. Deliver insightful client reports, leveraging marketing and industry expertise to inform future campaigns. Support new business pitches with creative ideas, research, and strategic input as required. Define clear roles, responsibilities, milestones, and KPIs at the start of each project. Manage day-to-day client relationships, lead status meetings, resolve issues, and elevate when necessary. Build trusted relationships with clients, media owners, agency partners, and internal teams to drive retention and revenue growth. Understand and support digital campaign trafficking processes where required. Ensure all projects are delivered on time, within scope, and within budget. Maintain finance accuracy, staying updated on billing processes and approvals. Qualifications Experience working with centralised clients. Solid understanding of the global media landscape & the role of content within it. Confident dealing with global and senior clients/stakeholders. Strong end-to-end project management skills and negotiation skills. Creative & structured approach to devising partnership opportunities. Process driven, experience using research and measurement tools. Ability to analyse campaign results and produce insightful reports and PCAs. Flexible and hard working - used to working to deadlines under pressure. Excellent communication skills both written and verbal. Experience with budget & finance management. Additional Information Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
Jan 16, 2026
Full time
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
Location: UK - Hatfield, UK - London, UK - Manchester, UK - Birmingham Job-ID: 210368 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce we are now looking to hire a Senior Project Manager/Programme Manager, with experience of delivering large-scale International Data Centre or High Performance Computing build projects, into our thriving Group Professional Services (GPS) organisation within Computacenter UK. This is an exciting role in a dynamic and fast-moving environment that is likely to require significant international travel. The successful candidate will be able to demonstrate the delivery of multiple Data Centre technologies rather than point solutions, the leadership of large multi-skilled teams, and the gravitas expected from a leader in their field. So who are we? Group Professional Services is a dynamic part of Computacenter that integrates our Engineering, Consultancy, and Project Management practices, alongside our expanding Business Solutions portfolio and nearshore/offshore centres. With a team of over 4,200 highly skilled professionals, we possess deep expertise in core infrastructure technologies, industry-standard architecture, and project management methodologies. Operating across three continents, we serve some of the world's largest brands, driving technological change in a vibrant and rapidly evolving digital landscape. What you'll do As a Senior Project Manager (SPM) or Programme Manager (PGM) in Computacenter's Projects & Programmes Practice you will be responsible for delivering complex and/or high risk, end-to-end solutions. You may deliver multiple projects simultaneously or significant work-streams on larger projects and programmes. The projects could be stand-alone projects or may be part of a Projects & Portfolio Management Office (PMO). You may also be required to lead a Project & Portfolio Management Office (PMO). Whatever the assignment you will lead the engagement, be responsible for the business outcome and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful delivery of assignments from inception through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment you are leading as defined in your terms of reference or project control documentation. These will be delivered alongside the agreed financial outcome of the assignment. In support of this, you're expected to understand and articulate to customers both what Computacenter sells and delivers and have a good working knowledge of the technology/solution. Key responsibilities Project Management: Throughout the entire project lifecycle, you will be expected to understand and adhere to our methodologies for delivering Professional Services engagements to our customers. Change Management: Own or ensure that the end-to-end change process for the assignment is followed to ensure full awareness and adoption of the project outcomes whilst minimizing working at risk/commercial exposure & optimizing our contribution. Business Management: Ensure that projects align with the customer requirements, deliver value, and are completed efficiently within scope, time, and budget constraints. Contract Management: Manage the assignment scope and understand the commercial baseline, supporting or leading the development, negotiation, and agreement of the statement of work and any subsequent changes. Financial Management: Be responsible for the successful delivery of the assignment to the agreed financial baseline to meet (or exceed) the key performance indicators. Relationship Management: During your assignments, you will create and manage the stakeholder relationships across Computacenter, its suppliers, and customers, ensuring that a positive and constructive relationship is created and maintained. People Management: You will be responsible for leading and shaping the team to ensure the successful delivery of your assignment. What you'll need Familiarity with the latest technologies and the ability to articulate the benefits in line with Computacenter's propositions. Trained and accredited in project management methodology, for example Prince2, Agile Techniques. A demonstrable track record of delivering complex, high-risk assignments/multiple successful outcomes with focus on large-scale Data Centres or High Performance Computing. Demonstrable leadership skills and personal gravitas. Excellent interpersonal skills and ability to build and maintain relationships. Able to apply a variety of influencing skills to enable the required outcomes for your stakeholders, to enable positive assignment outcomes. Ability to apply a variety of approaches including Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs and to resolve conflicts. Understand and be able to articulate the wider context of the project you are leading. Ability to articulate the value of project management to internal and external customers. Excellent literacy and numeracy skills. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Jan 16, 2026
Full time
Location: UK - Hatfield, UK - London, UK - Manchester, UK - Birmingham Job-ID: 210368 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce we are now looking to hire a Senior Project Manager/Programme Manager, with experience of delivering large-scale International Data Centre or High Performance Computing build projects, into our thriving Group Professional Services (GPS) organisation within Computacenter UK. This is an exciting role in a dynamic and fast-moving environment that is likely to require significant international travel. The successful candidate will be able to demonstrate the delivery of multiple Data Centre technologies rather than point solutions, the leadership of large multi-skilled teams, and the gravitas expected from a leader in their field. So who are we? Group Professional Services is a dynamic part of Computacenter that integrates our Engineering, Consultancy, and Project Management practices, alongside our expanding Business Solutions portfolio and nearshore/offshore centres. With a team of over 4,200 highly skilled professionals, we possess deep expertise in core infrastructure technologies, industry-standard architecture, and project management methodologies. Operating across three continents, we serve some of the world's largest brands, driving technological change in a vibrant and rapidly evolving digital landscape. What you'll do As a Senior Project Manager (SPM) or Programme Manager (PGM) in Computacenter's Projects & Programmes Practice you will be responsible for delivering complex and/or high risk, end-to-end solutions. You may deliver multiple projects simultaneously or significant work-streams on larger projects and programmes. The projects could be stand-alone projects or may be part of a Projects & Portfolio Management Office (PMO). You may also be required to lead a Project & Portfolio Management Office (PMO). Whatever the assignment you will lead the engagement, be responsible for the business outcome and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful delivery of assignments from inception through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment you are leading as defined in your terms of reference or project control documentation. These will be delivered alongside the agreed financial outcome of the assignment. In support of this, you're expected to understand and articulate to customers both what Computacenter sells and delivers and have a good working knowledge of the technology/solution. Key responsibilities Project Management: Throughout the entire project lifecycle, you will be expected to understand and adhere to our methodologies for delivering Professional Services engagements to our customers. Change Management: Own or ensure that the end-to-end change process for the assignment is followed to ensure full awareness and adoption of the project outcomes whilst minimizing working at risk/commercial exposure & optimizing our contribution. Business Management: Ensure that projects align with the customer requirements, deliver value, and are completed efficiently within scope, time, and budget constraints. Contract Management: Manage the assignment scope and understand the commercial baseline, supporting or leading the development, negotiation, and agreement of the statement of work and any subsequent changes. Financial Management: Be responsible for the successful delivery of the assignment to the agreed financial baseline to meet (or exceed) the key performance indicators. Relationship Management: During your assignments, you will create and manage the stakeholder relationships across Computacenter, its suppliers, and customers, ensuring that a positive and constructive relationship is created and maintained. People Management: You will be responsible for leading and shaping the team to ensure the successful delivery of your assignment. What you'll need Familiarity with the latest technologies and the ability to articulate the benefits in line with Computacenter's propositions. Trained and accredited in project management methodology, for example Prince2, Agile Techniques. A demonstrable track record of delivering complex, high-risk assignments/multiple successful outcomes with focus on large-scale Data Centres or High Performance Computing. Demonstrable leadership skills and personal gravitas. Excellent interpersonal skills and ability to build and maintain relationships. Able to apply a variety of influencing skills to enable the required outcomes for your stakeholders, to enable positive assignment outcomes. Ability to apply a variety of approaches including Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs and to resolve conflicts. Understand and be able to articulate the wider context of the project you are leading. Ability to articulate the value of project management to internal and external customers. Excellent literacy and numeracy skills. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
Jan 16, 2026
Full time
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
SoPost is a pioneering digital sampling company that connects brands with consumers in innovative and meaningful ways. Our mission is to make it easier for brands to engage with their audience through personalised and data-driven sampling solutions. We work with more than 200 different brands, including the largest beauty and FMCG groups. In 2020, we ranked in the top 50 of the Sunday Times Tech Track 100, and since then, our growth trajectory has been significant. 2022 brought great pride when we were awarded the 'Advanced Good Work Pledge', and in 2023, we were presented with the prestigious Queen's Award for Enterprise: International Trade. In 2024, we were also thrilled to have been named in the Sunday Times Top 100 Places to Work. We believe that it is not just our technology which sets us apart but also our people and we have an ambition to build a team of the most talented individuals in our industry. Curious about what makes SoPost so special? Watch our 'What makes SoPost a great place to work?' video to hear more from those who know us best. What we're looking for We are looking to hire a German-speaking Customer Success Manager who can work closely with our global brand partners in the EMEA region, as well as supporting our internal teams to help them execute campaigns seamlessly. You will join our friendly, supportive and well-established London Customer Success team. Candidates will require excellent interpersonal skills and the ability to quickly build and maintain relationships with brand partners that ensure the smooth running of campaigns, exceptional service, and powerful insights that drive customer retention. Reporting to our EMEA Customer Success Team Lead, the successful candidate will need to be organised, methodical in approach, efficient and a team player. Supporting the other team members with product development, account expansion, creation of collateral, and post campaign analysis will also play key parts in this role. With a focus on building and monitoring live campaigns, you will liaise with brand partners to collate relevant campaign collateral, build out post campaign reports, and work with our warehouse operations team to coordinate stock management. While operational excellence remains a key aspect of the role, it is increasingly consultative, requiring strong problem solving skills and the ability to guide brands toward success. Candidates who are methodical, detail oriented, and thrive in a deadline driven environment will be well positioned to excel. This is a full time role where the successful candidate will be expected to work on a hybrid basis in our London office (EC4A 4AB) for a minimum of 2 days per week. Tasks Key Responsibilities Manage post-sale execution of SoPost campaign offerings through various media channels Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting Liaise with brand partners and media teams to consult on digital sampling and creative best practices Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team Support the Brand Partnership team in the delivery of post campaign analytics and relationship development Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives Support in the development of internal and external documentation Coordinate and manage sample stock deliveries with the warehouse operations team Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer first product Mentor and support junior team members Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise. Requirements The skills mentioned below are required for this position: Native proficiency in German and English languages is a must Digital campaign activation experience is strongly preferred Organised and process orientated, with excellent time management capabilities Methodical in approach and process driven, with superb attention to detail Beauty or FMCG category experience would be advantageous Experience of improving internal operational efficiencies Strong critical and analytical thinking skills Excellent written and verbal communication skills Strong relationship and interpersonal skills High level of efficiency and accuracy 2-4 years of related work experience required Benefits What we will offer you: Competitive salary 25 days of annual leave, plus bank holidays and three additional days over Christmas and New Year when all SoPost offices are closed One 'Life Moment' per year of additional leave, which you can define, it could be your child's first day at school, a house move, or your birthday Quarterly wellness allowance After 5 and 10 years (in your 6th and 11th years), the opportunity to take a four week sabbatical with a generous contribution from SoPost towards whatever inspires you Commitment to growing your professional development, with a training budget to support that commitment, including study support Participation in our annual bonus plan and pension scheme SoPost Me Anywhere - work anywhere in the world for two weeks per year Enhanced maternity leave pay Social events (monthly team lunches, quarterly drinks, and team building activities) Medical cash plan - a health benefit that helps cover the cost of routine healthcare by reimbursing you for everyday essentials like dental care, optical appointments, and physiotherapy Employee Assistance Programme - 24/7 access to confidential support, counselling services, and expert guidance on wellbeing, finances, and mental health Hiring Process The hiring process may change slightly depending on a number of factors. It is generally a multi step process as indicated. If you pass one stage, you will proceed to the next. We believe that the successful recruitment for any role at SoPost is as much about giving you the opportunity to find out about us and our company as it is about us finding out about you and your capabilities. We want you to be as excited about joining SoPost as we are about being here! With that philosophy in mind, we will be running the following selection process to ensure that each candidate is given a comprehensive view of what we are all about. Please note that applications are reviewed and interviews are conducted on a rolling basis, so don't wait to apply! Please let a member of the team know if you require any adjustments to the process, or include this in your application form. Stage 1: A 30 minute video call with our Global Head of Customer Success who will test German and English language skills. We'll review your CV, explore your motivations for applying, and discuss what excites you about the role. You'll also have the opportunity to ask any questions you may have about the position, or SoPost. Stage 2: (Part 1) You will be asked to complete a pre interview task. (Part 2) You will be invited to present your solution to members of our Senior Team. This may be virtual or in person, depending on your location. Please note if we are unable to conduct the panel interview in person, you may be invited to an additional in person stage before the final interview. Stage 3: A virtual call with our Founder & CEO, Jonny. References & Offer: We will make a formal offer, subject to references. This role is based in London, UK. Employment is conditional on the candidate's right to work in the chosen location. SoPost is not able to offer visa sponsorship for this role. SoPost is committed to the fair treatment of its staff, potential staff or users of its services, regardless of offending background. We are required to carry out a basic criminal check as part of our pre employment checks. A written policy on the recruitment of ex offenders is available on request. We reserve the right to close this vacancy when we receive a sufficient amount of applications.
Jan 16, 2026
Full time
SoPost is a pioneering digital sampling company that connects brands with consumers in innovative and meaningful ways. Our mission is to make it easier for brands to engage with their audience through personalised and data-driven sampling solutions. We work with more than 200 different brands, including the largest beauty and FMCG groups. In 2020, we ranked in the top 50 of the Sunday Times Tech Track 100, and since then, our growth trajectory has been significant. 2022 brought great pride when we were awarded the 'Advanced Good Work Pledge', and in 2023, we were presented with the prestigious Queen's Award for Enterprise: International Trade. In 2024, we were also thrilled to have been named in the Sunday Times Top 100 Places to Work. We believe that it is not just our technology which sets us apart but also our people and we have an ambition to build a team of the most talented individuals in our industry. Curious about what makes SoPost so special? Watch our 'What makes SoPost a great place to work?' video to hear more from those who know us best. What we're looking for We are looking to hire a German-speaking Customer Success Manager who can work closely with our global brand partners in the EMEA region, as well as supporting our internal teams to help them execute campaigns seamlessly. You will join our friendly, supportive and well-established London Customer Success team. Candidates will require excellent interpersonal skills and the ability to quickly build and maintain relationships with brand partners that ensure the smooth running of campaigns, exceptional service, and powerful insights that drive customer retention. Reporting to our EMEA Customer Success Team Lead, the successful candidate will need to be organised, methodical in approach, efficient and a team player. Supporting the other team members with product development, account expansion, creation of collateral, and post campaign analysis will also play key parts in this role. With a focus on building and monitoring live campaigns, you will liaise with brand partners to collate relevant campaign collateral, build out post campaign reports, and work with our warehouse operations team to coordinate stock management. While operational excellence remains a key aspect of the role, it is increasingly consultative, requiring strong problem solving skills and the ability to guide brands toward success. Candidates who are methodical, detail oriented, and thrive in a deadline driven environment will be well positioned to excel. This is a full time role where the successful candidate will be expected to work on a hybrid basis in our London office (EC4A 4AB) for a minimum of 2 days per week. Tasks Key Responsibilities Manage post-sale execution of SoPost campaign offerings through various media channels Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting Liaise with brand partners and media teams to consult on digital sampling and creative best practices Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team Support the Brand Partnership team in the delivery of post campaign analytics and relationship development Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives Support in the development of internal and external documentation Coordinate and manage sample stock deliveries with the warehouse operations team Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer first product Mentor and support junior team members Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise. Requirements The skills mentioned below are required for this position: Native proficiency in German and English languages is a must Digital campaign activation experience is strongly preferred Organised and process orientated, with excellent time management capabilities Methodical in approach and process driven, with superb attention to detail Beauty or FMCG category experience would be advantageous Experience of improving internal operational efficiencies Strong critical and analytical thinking skills Excellent written and verbal communication skills Strong relationship and interpersonal skills High level of efficiency and accuracy 2-4 years of related work experience required Benefits What we will offer you: Competitive salary 25 days of annual leave, plus bank holidays and three additional days over Christmas and New Year when all SoPost offices are closed One 'Life Moment' per year of additional leave, which you can define, it could be your child's first day at school, a house move, or your birthday Quarterly wellness allowance After 5 and 10 years (in your 6th and 11th years), the opportunity to take a four week sabbatical with a generous contribution from SoPost towards whatever inspires you Commitment to growing your professional development, with a training budget to support that commitment, including study support Participation in our annual bonus plan and pension scheme SoPost Me Anywhere - work anywhere in the world for two weeks per year Enhanced maternity leave pay Social events (monthly team lunches, quarterly drinks, and team building activities) Medical cash plan - a health benefit that helps cover the cost of routine healthcare by reimbursing you for everyday essentials like dental care, optical appointments, and physiotherapy Employee Assistance Programme - 24/7 access to confidential support, counselling services, and expert guidance on wellbeing, finances, and mental health Hiring Process The hiring process may change slightly depending on a number of factors. It is generally a multi step process as indicated. If you pass one stage, you will proceed to the next. We believe that the successful recruitment for any role at SoPost is as much about giving you the opportunity to find out about us and our company as it is about us finding out about you and your capabilities. We want you to be as excited about joining SoPost as we are about being here! With that philosophy in mind, we will be running the following selection process to ensure that each candidate is given a comprehensive view of what we are all about. Please note that applications are reviewed and interviews are conducted on a rolling basis, so don't wait to apply! Please let a member of the team know if you require any adjustments to the process, or include this in your application form. Stage 1: A 30 minute video call with our Global Head of Customer Success who will test German and English language skills. We'll review your CV, explore your motivations for applying, and discuss what excites you about the role. You'll also have the opportunity to ask any questions you may have about the position, or SoPost. Stage 2: (Part 1) You will be asked to complete a pre interview task. (Part 2) You will be invited to present your solution to members of our Senior Team. This may be virtual or in person, depending on your location. Please note if we are unable to conduct the panel interview in person, you may be invited to an additional in person stage before the final interview. Stage 3: A virtual call with our Founder & CEO, Jonny. References & Offer: We will make a formal offer, subject to references. This role is based in London, UK. Employment is conditional on the candidate's right to work in the chosen location. SoPost is not able to offer visa sponsorship for this role. SoPost is committed to the fair treatment of its staff, potential staff or users of its services, regardless of offending background. We are required to carry out a basic criminal check as part of our pre employment checks. A written policy on the recruitment of ex offenders is available on request. We reserve the right to close this vacancy when we receive a sufficient amount of applications.
Customer Success Manager page is loaded Customer Success Managerlocations: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AYtime type: Full timeposted on: Posted Todayjob requisition id: Date Posted: 2025-12-12 Country: United Kingdom Location: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY Position Role Type: UnspecifiedTitle: Customer Success Manager Location: Crawley, United Kingdom Apply now and be part of the team that's redefining aerospace, every day. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a Customer Success Manager to our team.You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks, Air to ground communications and operation systems in the aviation arena.In this role, you will apply your technical experience and customer focus to support, train and deploy products and services under the Collins - Connected Aviation business unit. You will resolve a broad range of technical challenges, varying in complexity while providing a world-class service experience to the overall success of the business.This role is a Hybrid role with two days a week in office. What you will do Conduct technical account management and deployment of products and services, including the process of setting up services for new and existing customers. Deliver sound customer success management and service delivery by fostering close relationships with your customers, understanding their needs, how they operate, identifying new opportunities and conducting quarterly business reviews to enhance our service offerings. Develop and provide technical training for all customers and services as required. Close collaboration with Product owners, Program Management teams to deliver services within projected deadlines. Provide feedback and share product enhancement requests/ideas from customers to supplement product improvement. Act as the first point of contact for customer success related issues for all services and products through identification, analysis, and recommendations for resolution, ensuring corrective action is successfully implemented and communicated to the customer.This will include but not limited to: Datalink technical issues (ACARS, CPDLC and SATCOM) Connected Cockpit Solutions including FOMAX (Flight Operations Maintenance Exchange) for Airbus family aircraft, InteliSight AID, A350 MIAM. Ground Network messaging protocols. Flight Hub - Flight Plan & Tracking, optimization and Electronic Flight Folder systems. Aircraft- predictive health maintenance solutions. Ability to gather and collate technical information and to communicate it effectively with a variety of cultures and nationalities across multiple time zones. Experience & Qualifications we prefer: Minimum of 3 years' experience in a similar role is essential. Knowledge of Air to Ground and ground communication networks and systems Ability and confidence to interact with customers on all levels including Senior Directors, Engineering, Flight Operations, and business management. Fluent in Microsoft Office environment. Highly Desirable: Understanding of Airline Operational processes and practices. CCNA / ITIL Certification Working knowledge of ITIL, IT and networking principles Spanish, French or Arabic language skills What You Will Learn: Professional Development : Gain a ccess to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported. What we offer 25 days annual leave + bank holidays Competitive Salary Bonus Scheme Fantastic pension scheme Critical illness cover. Income Protection Private Medical Insurance, Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discountsAt Collins Aerospace we are driving the industry forward through technological advanced and intelligent solutions for global aerospace and defense. Every day we imagine new ways to make the skies and spaces we touch smarter, safer, more efficient, and more amazing for our customers than ever. Together we chart new and exciting journeys, reuniting families, enhancing flight safety, and protecting nations whilst continually evolving our products and solutions to meet the expectations of tomorrow's world, and we do it all with some of the greatest talent this industry has to offer.We are Collins Aerospace, and we hope you join us as we continue to REDEFINE AEROSPACE as One Collins. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this to read the Policy and Terms
Jan 16, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AYtime type: Full timeposted on: Posted Todayjob requisition id: Date Posted: 2025-12-12 Country: United Kingdom Location: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY Position Role Type: UnspecifiedTitle: Customer Success Manager Location: Crawley, United Kingdom Apply now and be part of the team that's redefining aerospace, every day. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a Customer Success Manager to our team.You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks, Air to ground communications and operation systems in the aviation arena.In this role, you will apply your technical experience and customer focus to support, train and deploy products and services under the Collins - Connected Aviation business unit. You will resolve a broad range of technical challenges, varying in complexity while providing a world-class service experience to the overall success of the business.This role is a Hybrid role with two days a week in office. What you will do Conduct technical account management and deployment of products and services, including the process of setting up services for new and existing customers. Deliver sound customer success management and service delivery by fostering close relationships with your customers, understanding their needs, how they operate, identifying new opportunities and conducting quarterly business reviews to enhance our service offerings. Develop and provide technical training for all customers and services as required. Close collaboration with Product owners, Program Management teams to deliver services within projected deadlines. Provide feedback and share product enhancement requests/ideas from customers to supplement product improvement. Act as the first point of contact for customer success related issues for all services and products through identification, analysis, and recommendations for resolution, ensuring corrective action is successfully implemented and communicated to the customer.This will include but not limited to: Datalink technical issues (ACARS, CPDLC and SATCOM) Connected Cockpit Solutions including FOMAX (Flight Operations Maintenance Exchange) for Airbus family aircraft, InteliSight AID, A350 MIAM. Ground Network messaging protocols. Flight Hub - Flight Plan & Tracking, optimization and Electronic Flight Folder systems. Aircraft- predictive health maintenance solutions. Ability to gather and collate technical information and to communicate it effectively with a variety of cultures and nationalities across multiple time zones. Experience & Qualifications we prefer: Minimum of 3 years' experience in a similar role is essential. Knowledge of Air to Ground and ground communication networks and systems Ability and confidence to interact with customers on all levels including Senior Directors, Engineering, Flight Operations, and business management. Fluent in Microsoft Office environment. Highly Desirable: Understanding of Airline Operational processes and practices. CCNA / ITIL Certification Working knowledge of ITIL, IT and networking principles Spanish, French or Arabic language skills What You Will Learn: Professional Development : Gain a ccess to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported. What we offer 25 days annual leave + bank holidays Competitive Salary Bonus Scheme Fantastic pension scheme Critical illness cover. Income Protection Private Medical Insurance, Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discountsAt Collins Aerospace we are driving the industry forward through technological advanced and intelligent solutions for global aerospace and defense. Every day we imagine new ways to make the skies and spaces we touch smarter, safer, more efficient, and more amazing for our customers than ever. Together we chart new and exciting journeys, reuniting families, enhancing flight safety, and protecting nations whilst continually evolving our products and solutions to meet the expectations of tomorrow's world, and we do it all with some of the greatest talent this industry has to offer.We are Collins Aerospace, and we hope you join us as we continue to REDEFINE AEROSPACE as One Collins. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this to read the Policy and Terms
