Job Title: Head of Fundraising & Membership Reporting to: Director of Development & External Relations Responsible for: Line management of two staff (Development Manager and Stakeholder Relations Officer) Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK. Terms: Full time (35 hours per week), permanent. Requests for part time or flexible working will be considered. A central part of the role will be leading development and delivery of the membership and fundraising strategy for EDIS (Equality, Diversity and Inclusion in Science and Health), a national membership coalition hosted by the British Science Association (BSA) delivered in partnership with the Francis Crick Institute and funded by the Wellcome Trust. Working closely with the Director of Development & External Relations, Chief Executive and other colleagues across the organisation, the postholder will lead fundraising and business development activity, strengthen BSA supporter engagement, and EDIS organisational member engagement, and help shape resilient income models that support the BSA's mission to ensure that all of society is included in science. Key responsibilities 1. Develop and deliver the BSA's fundraising strategy Develop the BSA's fundraising strategy, working with key stakeholders, and create an accompanying implementation plan, KPIs and milestones. Monitor and report on the delivery of the fundraising strategy to the Senior Management Team and Board. Work collaboratively with colleagues across the organisation to support the delivery of the fundraising strategy. 2. Develop and grow membership of EDIS (Equality, Diversity, and Inclusion in Science and Health) Develop and deliver the EDIS membership strategy, including an implementation plan with clear KPIs and milestones. Work closely with the Head of EDIS and wider EDIS team to develop a compelling and sustainable membership offer and pricing structure (from year 3 of the programme) for current and prospective organisational members. Develop and deliver a membership growth plan, and work closely with the EDIS team to oversee member communications, engagement campaigns and retention strategies. Work with the Head of EDIS and other colleagues to develop additional earned income streams that complement membership (such as sponsorship or paid for training). 3. Lead, support and champion the Development team Foster a strong, collaborative team culture for the BSA Development team, reflecting the values of the BSA and of EDIS, and inspiring the team to develop and contribute to the fundraising strategy and the BSA's and EDIS' mission and vision. Work collaboratively with teams across the BSA, encouraging all teams to support the organisation's fundraising and income generation activities, as appropriate. Deputise for the Director of Development & External Relations, when needed. 4. Lead on our fundraising activities and donor engagement Lead and provide oversight on high quality applications and bids to corporates, trusts and foundations, statutory sources and other funders, working closely with Development team members and other colleagues. Lead the development of high value strategic partnerships, including multi year and/or multi programme partnerships, aligning funder priorities with organisational impact. Lead on the BSA's donor stewardship plans, ensuring timely and effective reporting to funders as well as a strong supporter experience. Ensure there is a comprehensive pipeline of funding bids with a clear prospecting plan for the BSA. Work closely with the Head of Education and wider team to develop and deliver fundraising approaches that complement earned income for the BSA's flagship CREST Awards programme. Work closely with the Director of Development & External Relations, CEO, Trustees and other colleagues to help build strong relationships with prospective donors and high profile stakeholders, by providing timely briefings for donor meetings to support senior level engagement. 5. Develop our processes and systems to allow for effective fundraising and membership Lead on our fundraising Customer Relationship Management (CRM), ensuring that fundraising and membership relationships are captured, updated and shared in a timely and consistent way across the organisation. Develop compelling cases for support and fundraising collateral, working closely with programmes, communications, policy and other teams across the BSA. Ensure that our fundraising complies with the highest fundraising standards, as set out by the Fundraising Regulator, Chartered Institute of Fundraising, Charity Commission of England & Wales, and other relevant bodies. Person Specification Below is a summary of essential and desirable criteria needed for this role, as well as how we will assess a candidate's suitability. Essential criteria Proven track record in fundraising, including securing significant grants and/or contracts, managing a complex fundraising pipeline and stewarding funders during a partnership. Excellent line management skills, including leading high performing teams and dealing with all aspects of people management. Experience in developing and implementing successful supporter/member engagement strategies. Strong relationship building and networking skills. Excellent written and verbal communication skills, with the ability to craft compelling cases for support. Proficiency with CRM systems and digital fundraising tools. Strategic thinker with strong project management and leadership capabilities. Experience of managing budgets effectively, including planning & controlling spend. Excellent organisational and time management skills; ability to juggle multiple projects and remain calm and clear headed under pressure. A commitment to the British Science Association's and EDIS' mission and vision. Desirable criteria Experience in developing and implementing successful organisational membership strategies. Experience of mixed income models, such as combining membership, earned income and sponsorship. Knowledge of the science engagement or charity sector. Experience of working on corporate partnerships. How to apply Please send a CV and covering letter (each of no more than two A4 pages) that summarises your interest in the role and details your ability to match the criteria. The closing date for applications is Monday 13 April at 12 noon. First round interviews are due to take place in the week commencing Monday 27 April 2026, with second round interviews taking place on Monday 11 May and Tuesday 12 May 2026. You will be informed as soon as possible after the application deadline whether you have been selected for interview. As part of the British Science Association's commitment to being a Disability Confident employer, all disabled applicants who meet the 'essential criteria' for this vacancy will be offered an interview under our guaranteed interview scheme. If you wish to apply under the guaranteed interview scheme, you will be asked to indicate this when you submit your application by selecting 'yes' in the relevant box when asked during the application process. Applicants do not need to state any further information or declare their disability at the application stage. Whether you are applying under the scheme or not, if you are successful in being shortlisted, we will ask candidates with disabilities or long term health conditions to let us know if they need any adjustments during the recruitment process. The Disability Confident scheme's definition of disability is in line with the Equalities Act 2010: 'a physical or mental condition which has a long term and substantial effect on your daily life'. Further information about our Disability Confident commitments can be found on the Disability Confident page of our website.
Apr 04, 2026
Full time
Job Title: Head of Fundraising & Membership Reporting to: Director of Development & External Relations Responsible for: Line management of two staff (Development Manager and Stakeholder Relations Officer) Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK. Terms: Full time (35 hours per week), permanent. Requests for part time or flexible working will be considered. A central part of the role will be leading development and delivery of the membership and fundraising strategy for EDIS (Equality, Diversity and Inclusion in Science and Health), a national membership coalition hosted by the British Science Association (BSA) delivered in partnership with the Francis Crick Institute and funded by the Wellcome Trust. Working closely with the Director of Development & External Relations, Chief Executive and other colleagues across the organisation, the postholder will lead fundraising and business development activity, strengthen BSA supporter engagement, and EDIS organisational member engagement, and help shape resilient income models that support the BSA's mission to ensure that all of society is included in science. Key responsibilities 1. Develop and deliver the BSA's fundraising strategy Develop the BSA's fundraising strategy, working with key stakeholders, and create an accompanying implementation plan, KPIs and milestones. Monitor and report on the delivery of the fundraising strategy to the Senior Management Team and Board. Work collaboratively with colleagues across the organisation to support the delivery of the fundraising strategy. 2. Develop and grow membership of EDIS (Equality, Diversity, and Inclusion in Science and Health) Develop and deliver the EDIS membership strategy, including an implementation plan with clear KPIs and milestones. Work closely with the Head of EDIS and wider EDIS team to develop a compelling and sustainable membership offer and pricing structure (from year 3 of the programme) for current and prospective organisational members. Develop and deliver a membership growth plan, and work closely with the EDIS team to oversee member communications, engagement campaigns and retention strategies. Work with the Head of EDIS and other colleagues to develop additional earned income streams that complement membership (such as sponsorship or paid for training). 3. Lead, support and champion the Development team Foster a strong, collaborative team culture for the BSA Development team, reflecting the values of the BSA and of EDIS, and inspiring the team to develop and contribute to the fundraising strategy and the BSA's and EDIS' mission and vision. Work collaboratively with teams across the BSA, encouraging all teams to support the organisation's fundraising and income generation activities, as appropriate. Deputise for the Director of Development & External Relations, when needed. 4. Lead on our fundraising activities and donor engagement Lead and provide oversight on high quality applications and bids to corporates, trusts and foundations, statutory sources and other funders, working closely with Development team members and other colleagues. Lead the development of high value strategic partnerships, including multi year and/or multi programme partnerships, aligning funder priorities with organisational impact. Lead on the BSA's donor stewardship plans, ensuring timely and effective reporting to funders as well as a strong supporter experience. Ensure there is a comprehensive pipeline of funding bids with a clear prospecting plan for the BSA. Work closely with the Head of Education and wider team to develop and deliver fundraising approaches that complement earned income for the BSA's flagship CREST Awards programme. Work closely with the Director of Development & External Relations, CEO, Trustees and other colleagues to help build strong relationships with prospective donors and high profile stakeholders, by providing timely briefings for donor meetings to support senior level engagement. 5. Develop our processes and systems to allow for effective fundraising and membership Lead on our fundraising Customer Relationship Management (CRM), ensuring that fundraising and membership relationships are captured, updated and shared in a timely and consistent way across the organisation. Develop compelling cases for support and fundraising collateral, working closely with programmes, communications, policy and other teams across the BSA. Ensure that our fundraising complies with the highest fundraising standards, as set out by the Fundraising Regulator, Chartered Institute of Fundraising, Charity Commission of England & Wales, and other relevant bodies. Person Specification Below is a summary of essential and desirable criteria needed for this role, as well as how we will assess a candidate's suitability. Essential criteria Proven track record in fundraising, including securing significant grants and/or contracts, managing a complex fundraising pipeline and stewarding funders during a partnership. Excellent line management skills, including leading high performing teams and dealing with all aspects of people management. Experience in developing and implementing successful supporter/member engagement strategies. Strong relationship building and networking skills. Excellent written and verbal communication skills, with the ability to craft compelling cases for support. Proficiency with CRM systems and digital fundraising tools. Strategic thinker with strong project management and leadership capabilities. Experience of managing budgets effectively, including planning & controlling spend. Excellent organisational and time management skills; ability to juggle multiple projects and remain calm and clear headed under pressure. A commitment to the British Science Association's and EDIS' mission and vision. Desirable criteria Experience in developing and implementing successful organisational membership strategies. Experience of mixed income models, such as combining membership, earned income and sponsorship. Knowledge of the science engagement or charity sector. Experience of working on corporate partnerships. How to apply Please send a CV and covering letter (each of no more than two A4 pages) that summarises your interest in the role and details your ability to match the criteria. The closing date for applications is Monday 13 April at 12 noon. First round interviews are due to take place in the week commencing Monday 27 April 2026, with second round interviews taking place on Monday 11 May and Tuesday 12 May 2026. You will be informed as soon as possible after the application deadline whether you have been selected for interview. As part of the British Science Association's commitment to being a Disability Confident employer, all disabled applicants who meet the 'essential criteria' for this vacancy will be offered an interview under our guaranteed interview scheme. If you wish to apply under the guaranteed interview scheme, you will be asked to indicate this when you submit your application by selecting 'yes' in the relevant box when asked during the application process. Applicants do not need to state any further information or declare their disability at the application stage. Whether you are applying under the scheme or not, if you are successful in being shortlisted, we will ask candidates with disabilities or long term health conditions to let us know if they need any adjustments during the recruitment process. The Disability Confident scheme's definition of disability is in line with the Equalities Act 2010: 'a physical or mental condition which has a long term and substantial effect on your daily life'. Further information about our Disability Confident commitments can be found on the Disability Confident page of our website.
At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to high standards, whether that's how we build products, manage risk, or look after our people. How you will contribute and key responsibilities: As a Senior Product Manager, you will drive the end to end product lifecycle for initiatives that strengthen Kroo's financial crime controls, operational effectiveness, and automation capabilities. You will translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable. You will work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank. Other responsibilities include: Set the vision for your squad, turn that into strategy, and make a positive impact on our customers' lives. Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels. Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch. Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact. Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation. Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery. Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank's risk appetite. Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality. Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning. Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes. Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery. Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting. Other duties as assigned to meet business needs. Skills Proven ability to lead end to end product delivery across financial crime, operations or automation. Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring. Ability to translate complex business, operational and regulatory requirements into clear product solutions. Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance. Confident using data, insight and experimentation to prioritise work and measure outcomes. Experience improving operational workflows, reducing manual effort and delivering automation at scale. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities in a fast moving environment. Qualifications Significant experience in Product Management, ideally within banking, fintech or another regulated environment. Degree level qualification or equivalent practical experience. What we offer: At our cutting edge fintech company, we know that attracting and retaining the best talent means offering top notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer sponsored volunteer programme: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top up. Top notch equipment: We provide top of the line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your set up if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London). Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast paced, high growth start up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. We do have a requirement to come into the office maybe once a month. Our London office is a great resource when used effectively, so employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you will not need to be on site all the time. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Apr 04, 2026
Full time
At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to high standards, whether that's how we build products, manage risk, or look after our people. How you will contribute and key responsibilities: As a Senior Product Manager, you will drive the end to end product lifecycle for initiatives that strengthen Kroo's financial crime controls, operational effectiveness, and automation capabilities. You will translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable. You will work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank. Other responsibilities include: Set the vision for your squad, turn that into strategy, and make a positive impact on our customers' lives. Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels. Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch. Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact. Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation. Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery. Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank's risk appetite. Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality. Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning. Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes. Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery. Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting. Other duties as assigned to meet business needs. Skills Proven ability to lead end to end product delivery across financial crime, operations or automation. Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring. Ability to translate complex business, operational and regulatory requirements into clear product solutions. Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance. Confident using data, insight and experimentation to prioritise work and measure outcomes. Experience improving operational workflows, reducing manual effort and delivering automation at scale. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities in a fast moving environment. Qualifications Significant experience in Product Management, ideally within banking, fintech or another regulated environment. Degree level qualification or equivalent practical experience. What we offer: At our cutting edge fintech company, we know that attracting and retaining the best talent means offering top notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer sponsored volunteer programme: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top up. Top notch equipment: We provide top of the line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your set up if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London). Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast paced, high growth start up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. We do have a requirement to come into the office maybe once a month. Our London office is a great resource when used effectively, so employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you will not need to be on site all the time. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Job Number EUR015HX Work Locations Hilton - Regional Office - Europe Maple Court Central Park Central Park Watford WD24 4QQ About Hilton Are you looking for a great Revenue Management opportunity and an exceptional on-boarding and training programme with a leading global hospitality group? Are you interested in joining a company who has been consistently recognised for its exceptional workplace culture and was recently crowned World's Best Workplace by Fortune Magazine and Great Place to Work? Are you interested in joining an organisation with a proven commitment to sustainability, driving responsible travel globally and creating a positive environmental and social impact? Are you interested in a very competitive salary, having access to amazing hotel discounts; the ability to carry out your work from a location anywhere in the world for up to 20 days a year, and working in a hybrid environment by being part office and part home based? If the answer is "yes", and you have the relevant revenue management skills then we would love to hear from you. The RMCC Europe has a truly international team supporting a global customer base, with team members from 27 different countries, and a wide range of ages spanning across five generations, from Gen Z to Baby Boomers! Position Summary This is an excellent opportunity to join Hilton's Europe Revenue Management team based at Hilton's Regional headquarters in Watford, North London with a hybrid approach working remotely for part of the week, and occasional travel to our hotels. The Revenue Management Consolidated Centre (RMCC) is responsible for hotel revenue management for 300+ hotels across the UK & Ireland and Europe regions, looked after by a very diverse team of over 100+ team members representing 27 nationalities, and offers world-class revenue management talent and tools to our hotels. This is an excellent opportunity to be part of Hilton's continued success and growth with strong career opportunities beyond the initial role, with options to grow and develop within RMCC, to transfer to other departments within the corporate environment, or to a hotel-based role across the globe. The Cluster Revenue Manager will be responsible for maximising revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. Portfolios assigned are very diverse and give successful candidates the opportunity to work with different markets, hotels and countries. The role is instrumental in leading the commercial strategy of the assigned hotels and driving revenue and profits whilst delivering Hilton's mission to be the preeminent global hospitality company - the first choice of guests, team members, and owners alike. What are we looking for? Practical working experience within commercial revenue management. Experience leading daily and weekly commercial meetings on forward looking issues such as booking pace, performance analysis and SMART action planning. Advanced Excel and strong numeracy and analytical skills. Excellent communication skills - fluency in English, both verbal and written. Able to articulate and introduce change effectively. Demonstrable soft skills to include active listening to build trust, instil confidence and empower others. Excellent competencies in Leadership, Planning and Organising, and Influencing Resilient and motivated - Self organised, working well under time constraints while balancing concurrent tasks and priorities.
Apr 04, 2026
Full time
Job Number EUR015HX Work Locations Hilton - Regional Office - Europe Maple Court Central Park Central Park Watford WD24 4QQ About Hilton Are you looking for a great Revenue Management opportunity and an exceptional on-boarding and training programme with a leading global hospitality group? Are you interested in joining a company who has been consistently recognised for its exceptional workplace culture and was recently crowned World's Best Workplace by Fortune Magazine and Great Place to Work? Are you interested in joining an organisation with a proven commitment to sustainability, driving responsible travel globally and creating a positive environmental and social impact? Are you interested in a very competitive salary, having access to amazing hotel discounts; the ability to carry out your work from a location anywhere in the world for up to 20 days a year, and working in a hybrid environment by being part office and part home based? If the answer is "yes", and you have the relevant revenue management skills then we would love to hear from you. The RMCC Europe has a truly international team supporting a global customer base, with team members from 27 different countries, and a wide range of ages spanning across five generations, from Gen Z to Baby Boomers! Position Summary This is an excellent opportunity to join Hilton's Europe Revenue Management team based at Hilton's Regional headquarters in Watford, North London with a hybrid approach working remotely for part of the week, and occasional travel to our hotels. The Revenue Management Consolidated Centre (RMCC) is responsible for hotel revenue management for 300+ hotels across the UK & Ireland and Europe regions, looked after by a very diverse team of over 100+ team members representing 27 nationalities, and offers world-class revenue management talent and tools to our hotels. This is an excellent opportunity to be part of Hilton's continued success and growth with strong career opportunities beyond the initial role, with options to grow and develop within RMCC, to transfer to other departments within the corporate environment, or to a hotel-based role across the globe. The Cluster Revenue Manager will be responsible for maximising revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. Portfolios assigned are very diverse and give successful candidates the opportunity to work with different markets, hotels and countries. The role is instrumental in leading the commercial strategy of the assigned hotels and driving revenue and profits whilst delivering Hilton's mission to be the preeminent global hospitality company - the first choice of guests, team members, and owners alike. What are we looking for? Practical working experience within commercial revenue management. Experience leading daily and weekly commercial meetings on forward looking issues such as booking pace, performance analysis and SMART action planning. Advanced Excel and strong numeracy and analytical skills. Excellent communication skills - fluency in English, both verbal and written. Able to articulate and introduce change effectively. Demonstrable soft skills to include active listening to build trust, instil confidence and empower others. Excellent competencies in Leadership, Planning and Organising, and Influencing Resilient and motivated - Self organised, working well under time constraints while balancing concurrent tasks and priorities.
Our Purpose We believe in making homes, businesses, and lives better. As a Field Sales Representative, you are the vital bridge between our showrooms and the local trade community. Your mission is to save our trade customers time, reduce their hassle, and help them make money by positioning us as their partner of choice.The Role: The Field Sales Representative is a high-energy role for a proactive Sales professional who excels at building relationships and generating high-quality leads. As our Field Sales Representative, you will spend your time in the field identifying new leads and revitalising dormant accounts to deliver sales growth across our branch network.To succeed in this position, you must be comfortable identifying fresh sales leads and possess the mindset needed to turn a cold prospect into a qualified sales opportunity. This is a fantastic opportunity for a Business Development expert to own the full sales cycle and consistently deliver new sales leads into our organisation. Your efforts will be rewarded by a brilliant bonus scheme in return.Key Responsibilities You will be mapping out territories and visit construction sites to identify active leads and secure new business.You will be using market intelligence and historical data to re-engage inactive tradespeople and turn them into long-term partners.You will be conducting expert research to qualify leads, providing showroom teams with the insights they need to close sales effectively.You will maintain daily communication with Branch and Showroom Managers to share field insights and improve conversion rates.You will be acting as a reliable consultant for plumbers, builders, and developers, adapting your style to meet their specific project needs.This is a remote-based role involving travel throughout a specific area, so a full driving license and ability to travel is a must!You: You are resilient, self-motivated, and comfortable navigating environments ranging from active building sites to trade shows.Skills and competencies Previous experience in sales or a role focused on proactively generating new opportunities.A proven ability to remain undeterred by setbacks and view challenges as opportunities.The ability to speak the language of trade professionals clearly and concisely.Understanding of how to identify sales opportunities on a consistent, proactive basis.A clean UK Driving Licence is required for this field-based role.Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusCompany carEnhanced PensionDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Apr 04, 2026
Full time
Our Purpose We believe in making homes, businesses, and lives better. As a Field Sales Representative, you are the vital bridge between our showrooms and the local trade community. Your mission is to save our trade customers time, reduce their hassle, and help them make money by positioning us as their partner of choice.The Role: The Field Sales Representative is a high-energy role for a proactive Sales professional who excels at building relationships and generating high-quality leads. As our Field Sales Representative, you will spend your time in the field identifying new leads and revitalising dormant accounts to deliver sales growth across our branch network.To succeed in this position, you must be comfortable identifying fresh sales leads and possess the mindset needed to turn a cold prospect into a qualified sales opportunity. This is a fantastic opportunity for a Business Development expert to own the full sales cycle and consistently deliver new sales leads into our organisation. Your efforts will be rewarded by a brilliant bonus scheme in return.Key Responsibilities You will be mapping out territories and visit construction sites to identify active leads and secure new business.You will be using market intelligence and historical data to re-engage inactive tradespeople and turn them into long-term partners.You will be conducting expert research to qualify leads, providing showroom teams with the insights they need to close sales effectively.You will maintain daily communication with Branch and Showroom Managers to share field insights and improve conversion rates.You will be acting as a reliable consultant for plumbers, builders, and developers, adapting your style to meet their specific project needs.This is a remote-based role involving travel throughout a specific area, so a full driving license and ability to travel is a must!You: You are resilient, self-motivated, and comfortable navigating environments ranging from active building sites to trade shows.Skills and competencies Previous experience in sales or a role focused on proactively generating new opportunities.A proven ability to remain undeterred by setbacks and view challenges as opportunities.The ability to speak the language of trade professionals clearly and concisely.Understanding of how to identify sales opportunities on a consistent, proactive basis.A clean UK Driving Licence is required for this field-based role.Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusCompany carEnhanced PensionDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 03, 2026
Full time
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to high standards, whether that's how we build products, manage risk, or look after our people. How you will contribute and key responsibilities: As a Senior Product Manager, you will drive the end to end product lifecycle for initiatives that strengthen Kroo's financial crime controls, operational effectiveness, and automation capabilities. You will translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable. You will work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank. Other responsibilities include: Set the vision for your squad, turn that into strategy, and make a positive impact on our customers' lives. Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels. Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch. Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact. Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation. Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery. Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank's risk appetite. Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality. Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning. Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes. Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery. Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting. Other duties as assigned to meet business needs. Skills Proven ability to lead end to end product delivery across financial crime, operations or automation. Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring. Ability to translate complex business, operational and regulatory requirements into clear product solutions. Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance. Confident using data, insight and experimentation to prioritise work and measure outcomes. Experience improving operational workflows, reducing manual effort and delivering automation at scale. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities in a fast moving environment. Qualifications Significant experience in Product Management, ideally within banking, fintech or another regulated environment. Degree level qualification or equivalent practical experience. What we offer: At our cutting edge fintech company, we know that attracting and retaining the best talent means offering top notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer sponsored volunteer programme: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top up. Top notch equipment: We provide top of the line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your set up if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London). Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast paced, high growth start up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. We do have a requirement to come into the office maybe once a month. Our London office is a great resource when used effectively, so employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you will not need to be on site all the time. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Apr 03, 2026
Full time
At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to high standards, whether that's how we build products, manage risk, or look after our people. How you will contribute and key responsibilities: As a Senior Product Manager, you will drive the end to end product lifecycle for initiatives that strengthen Kroo's financial crime controls, operational effectiveness, and automation capabilities. You will translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable. You will work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank. Other responsibilities include: Set the vision for your squad, turn that into strategy, and make a positive impact on our customers' lives. Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels. Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch. Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact. Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation. Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery. Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank's risk appetite. Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality. Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning. Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes. Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery. Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting. Other duties as assigned to meet business needs. Skills Proven ability to lead end to end product delivery across financial crime, operations or automation. Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring. Ability to translate complex business, operational and regulatory requirements into clear product solutions. Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance. Confident using data, insight and experimentation to prioritise work and measure outcomes. Experience improving operational workflows, reducing manual effort and delivering automation at scale. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities in a fast moving environment. Qualifications Significant experience in Product Management, ideally within banking, fintech or another regulated environment. Degree level qualification or equivalent practical experience. What we offer: At our cutting edge fintech company, we know that attracting and retaining the best talent means offering top notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer sponsored volunteer programme: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top up. Top notch equipment: We provide top of the line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your set up if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London). Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast paced, high growth start up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. We do have a requirement to come into the office maybe once a month. Our London office is a great resource when used effectively, so employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you will not need to be on site all the time. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Job title: Service Contracts Manager Position: Permanent - Working Nationally Division: Service Branch: Smart Buildings Reports to: Service Director learnd is looking for a BMS Contracts Manager to take full ownership of service, maintenance, and small works activities associated with the delivery for multi site and retail customers. This role ensures contractual compliance, commercial performance, strong client relationships, and seamless delivery across all assigned accounts. The role is also responsible for the direct line management of a dedicated team of service coordinators and technical specialists. The role acts as the operational lead for each contract, ensuring structured service governance, clear accountability, and effective coordination between the Remote Operations Centre (ROC), field engineers, subcontractors, and specialist technical teams to deliver consistent outcomes at scale. Key Responsibilities: Contract Management & Compliance Manage end to end BMS service and maintenance contracts across distributed retail estates. Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded. Review contract terms regularly, identifying risks, variations, or improvement opportunities. Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date. Support sales as and when required. Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews. Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate. Customer & Stakeholder Engagement Build strong working relationships with retail client representatives, FM partners, and internal teams. Hold regular review meetings, providing performance updates, reporting, and long term renewal planning. Act as the primary escalation point for service issues, complaints, and contract queries. Work with the service deliver teams and the ROC to establish the correct labour and skill requirements. Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication. Proactively identify service improvements, efficiencies, and value add opportunities to enhance customer outcomes and support contract retention and growth. Financial & Commercial Responsibilities Own commercial performance, including forecasting, margin protection, and cost control. Oversee contract renewals, variations, uplift proposals, and small works pricing. Ensure sub contractor procurement follows company processes and delivers value. Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin. Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms. Operational Delivery Oversight Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution. Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation. Monitor delivery performance across reactive, PPM, remedial and remote activities. Drive a remote first service model, maximising resolution through the ROC and technical support teams before field attendance where appropriate. Ensure consistent scheduling, prioritisation, and workflow management across a high volume multi site portfolio. Lead contract mobilisation and demobilisation activities, including asset verification, programme setup, documentation and system configuration. Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors. Required Skills & Experience Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services. Some knowledge of BMS hardware/software platforms and controls integration. Ability to communicate risks and issues in a timely and appropriate manner. Demonstrable management skills with knowledge and experience in standard methodologies. Strong decision making ability and experience in identifying potential sources of risk and their potential impact on contract success. The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external. Excellent commercial awareness and ability to interpret contract terms. Effective communicator with strong client facing and negotiation skills. Strong organisational skills and ability to manage multiple clients simultaneously. Experience coordinating high volume, multi site service operations using CAFM or service management platforms. Strong operational planning and workload management skills with the ability to balance reactive demand, PPM delivery, and customer priorities. Comfortable working with remote teams and cross functional technical specialists rather than directly supervising trade engineers. General Timely submission of all reports requested by the Service Director. As required provide assistance/support to colleagues and peers to ensure Learnd Group provide the highest levels of customer satisfaction. Contribute to continuous improvement initiatives to enhance service efficiency, customer satisfaction, and operational performance. Desirable Experience with retail or multi site customer portfolios. Some knowledge of control systems and HVAC control principles. Experience working within technology enabled or remote service delivery environments. Competencies Independence: Demonstrates required job skills and knowledge. Decisiveness: Takes responsibility for actions. Problem Analysis: Recognises potential problems and develops solutions. Creativity: Offers constructive suggestions for improvement. Management Control: Sets clear expectations. Oral Communication: Regularly communicates and works well with customers, colleagues and manager. Collaborative Working - Able to work in partnership and collaborate with colleagues across the organisation to the benefit of Learnd. Can recognise shared objectives and priorities, and work cooperatively to achieve them, putting them before personal preferences and objectives. Package & Benefits Competitive salary + Benefits Company Vehicle - Electric or Hybrid Expense for Travel and Accommodation Death in Service Policy UK Healthcare cash benefit Enhanced sickness pay policy Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy Employee Assistance Programme
Apr 03, 2026
Full time
Job title: Service Contracts Manager Position: Permanent - Working Nationally Division: Service Branch: Smart Buildings Reports to: Service Director learnd is looking for a BMS Contracts Manager to take full ownership of service, maintenance, and small works activities associated with the delivery for multi site and retail customers. This role ensures contractual compliance, commercial performance, strong client relationships, and seamless delivery across all assigned accounts. The role is also responsible for the direct line management of a dedicated team of service coordinators and technical specialists. The role acts as the operational lead for each contract, ensuring structured service governance, clear accountability, and effective coordination between the Remote Operations Centre (ROC), field engineers, subcontractors, and specialist technical teams to deliver consistent outcomes at scale. Key Responsibilities: Contract Management & Compliance Manage end to end BMS service and maintenance contracts across distributed retail estates. Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded. Review contract terms regularly, identifying risks, variations, or improvement opportunities. Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date. Support sales as and when required. Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews. Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate. Customer & Stakeholder Engagement Build strong working relationships with retail client representatives, FM partners, and internal teams. Hold regular review meetings, providing performance updates, reporting, and long term renewal planning. Act as the primary escalation point for service issues, complaints, and contract queries. Work with the service deliver teams and the ROC to establish the correct labour and skill requirements. Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication. Proactively identify service improvements, efficiencies, and value add opportunities to enhance customer outcomes and support contract retention and growth. Financial & Commercial Responsibilities Own commercial performance, including forecasting, margin protection, and cost control. Oversee contract renewals, variations, uplift proposals, and small works pricing. Ensure sub contractor procurement follows company processes and delivers value. Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin. Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms. Operational Delivery Oversight Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution. Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation. Monitor delivery performance across reactive, PPM, remedial and remote activities. Drive a remote first service model, maximising resolution through the ROC and technical support teams before field attendance where appropriate. Ensure consistent scheduling, prioritisation, and workflow management across a high volume multi site portfolio. Lead contract mobilisation and demobilisation activities, including asset verification, programme setup, documentation and system configuration. Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors. Required Skills & Experience Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services. Some knowledge of BMS hardware/software platforms and controls integration. Ability to communicate risks and issues in a timely and appropriate manner. Demonstrable management skills with knowledge and experience in standard methodologies. Strong decision making ability and experience in identifying potential sources of risk and their potential impact on contract success. The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external. Excellent commercial awareness and ability to interpret contract terms. Effective communicator with strong client facing and negotiation skills. Strong organisational skills and ability to manage multiple clients simultaneously. Experience coordinating high volume, multi site service operations using CAFM or service management platforms. Strong operational planning and workload management skills with the ability to balance reactive demand, PPM delivery, and customer priorities. Comfortable working with remote teams and cross functional technical specialists rather than directly supervising trade engineers. General Timely submission of all reports requested by the Service Director. As required provide assistance/support to colleagues and peers to ensure Learnd Group provide the highest levels of customer satisfaction. Contribute to continuous improvement initiatives to enhance service efficiency, customer satisfaction, and operational performance. Desirable Experience with retail or multi site customer portfolios. Some knowledge of control systems and HVAC control principles. Experience working within technology enabled or remote service delivery environments. Competencies Independence: Demonstrates required job skills and knowledge. Decisiveness: Takes responsibility for actions. Problem Analysis: Recognises potential problems and develops solutions. Creativity: Offers constructive suggestions for improvement. Management Control: Sets clear expectations. Oral Communication: Regularly communicates and works well with customers, colleagues and manager. Collaborative Working - Able to work in partnership and collaborate with colleagues across the organisation to the benefit of Learnd. Can recognise shared objectives and priorities, and work cooperatively to achieve them, putting them before personal preferences and objectives. Package & Benefits Competitive salary + Benefits Company Vehicle - Electric or Hybrid Expense for Travel and Accommodation Death in Service Policy UK Healthcare cash benefit Enhanced sickness pay policy Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy Employee Assistance Programme
Senior Staff Engineer Tech Lead- iCasino (UK - Remote) United Kingdom (Remote) Job Description As a Senior Staff Engineer Tech Lead at Fanatics, you are both a hands-on technical expert and a driving force behind the success of your team. You lead by influence-aligning engineers, product managers, designers, and backend partners to deliver exceptional customer-facing experiences with speed, quality, and purpose. You combine deep technical expertise with strong communication and relationship-building skills to guide the team through complex challenges, balance priorities, and maintain a high-performing, well-oiled product. You will operate at both strategic and implementation levels-owning, designing and evolving robust Backend-For-Frontend (BFF) solutions that power personalisation and content delivery across our platforms. You are responsible for the scalability, performance, and long-term technical direction of the BFF layer that enables our mobile and web client experiences, while fostering collaboration across organizations to move the business forward. Your leadership sets the tone for excellence, reliability, and teamwork. We own the iCasino experience across Fanatics platforms-including the Standalone Casino App, iCasino within our Fanatics Sportsbook & Casino App, and the Casino Desktop website. Each of these experiences is powered by Kotlin Multiplatform, and the BFF plays a critical role in delivering high-quality, consistent, and fast-paced innovation across all ecosystems. Our ambition is to build the top online casinos in the U.S-fun, dynamic, personalised, entertainment-focused products built with cutting-edge mobile technology. Responsibilities Lead the team in delivering high-impact customer-facing capabilities within the BFF, maintaining platform quality, guiding engineers through technical and execution decisions. Collaborate across engineering, product, design, and backend organizations to align goals, unblock dependencies, and ensure successful delivery. Drive the design, development, testing, and deployment of high quality, stable and scalable BFF services in Java and Kotlin that power Android, iOS, and web experiences. Balance short-term delivery needs with long-term architectural vision, ensuring maintainable, performant, and reusable service patterns. Lead feature delivery end-to-end, from ideation through launch and iteration, ensuring quality and velocity across platforms. Set and uphold engineering standards, development principles, and best practices for API design, service architecture, and BFF patterns. Champion collaboration and relationship-building within the team and across partner orgs, acting as a trusted technical liaison. Participate in sprint planning, architecture discussions, and design reviews, contributing technical insight and organizational leadership. Drive operational excellence-monitoring reliability, test coverage, and observability, and ensuring issues are resolved with ownership and urgency. Mentor engineers across multiple levels and platforms, modeling proactive communication, problem-solving, and accountability. Be open to occasional travel to Fanatics offices or events for planning, collaboration, and team-building activities. Required Qualifications More than 10 years of experience building and maintaining production distributed systems. Deep expertise in Java and/or Kotlin and Spring Boot, with experience designing scalable APIs and service layers. Experience building or evolving Backend-for-Frontend (BFF) or client-facing service architectures. Experience partnering closely with mobile or web client teams to deliver performant, user-centric APIs. Demonstrated ability to lead cross-functional efforts and drive execution across teams without direct authority. Excellent communication and collaboration skills-able to translate technical strategy into clear, actionable team direction. Proven success in Agile/SCRUM environments, balancing delivery speed with quality. A hands-on builder with a team-first mindset and a passion for coaching and elevating others. A Bachelor's degree, or professional certification, or a combination of education and experience Preferred Qualifications Production experience with Kotlin in backend systems, or demonstrated interest in adopting Kotlin where appropriate. Experience in sports, gaming, fintech, or other regulated, high-velocity environments. Passion for developer experience, performance optimization, and platform tooling. Strong focus on clean API design, service maintainability, and scalable architecture patterns. Not sure if you check every box? If you're excited about this role, Kotlin Multiplatform, and building best-in-class mobile experiences, we encourage you to apply-even if you don't meet every single qualification. We value passion, curiosity, and a growth mindset, and we believe great engineers come from diverse backgrounds and paths. Please note, you do need to be living in the UK for this position and we do NOT offer sponsorship. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 03/03/2026, 09:03 PM Locations Richmond House, Leeds, LS16 6QY, GB (Remote)
Apr 03, 2026
Full time
Senior Staff Engineer Tech Lead- iCasino (UK - Remote) United Kingdom (Remote) Job Description As a Senior Staff Engineer Tech Lead at Fanatics, you are both a hands-on technical expert and a driving force behind the success of your team. You lead by influence-aligning engineers, product managers, designers, and backend partners to deliver exceptional customer-facing experiences with speed, quality, and purpose. You combine deep technical expertise with strong communication and relationship-building skills to guide the team through complex challenges, balance priorities, and maintain a high-performing, well-oiled product. You will operate at both strategic and implementation levels-owning, designing and evolving robust Backend-For-Frontend (BFF) solutions that power personalisation and content delivery across our platforms. You are responsible for the scalability, performance, and long-term technical direction of the BFF layer that enables our mobile and web client experiences, while fostering collaboration across organizations to move the business forward. Your leadership sets the tone for excellence, reliability, and teamwork. We own the iCasino experience across Fanatics platforms-including the Standalone Casino App, iCasino within our Fanatics Sportsbook & Casino App, and the Casino Desktop website. Each of these experiences is powered by Kotlin Multiplatform, and the BFF plays a critical role in delivering high-quality, consistent, and fast-paced innovation across all ecosystems. Our ambition is to build the top online casinos in the U.S-fun, dynamic, personalised, entertainment-focused products built with cutting-edge mobile technology. Responsibilities Lead the team in delivering high-impact customer-facing capabilities within the BFF, maintaining platform quality, guiding engineers through technical and execution decisions. Collaborate across engineering, product, design, and backend organizations to align goals, unblock dependencies, and ensure successful delivery. Drive the design, development, testing, and deployment of high quality, stable and scalable BFF services in Java and Kotlin that power Android, iOS, and web experiences. Balance short-term delivery needs with long-term architectural vision, ensuring maintainable, performant, and reusable service patterns. Lead feature delivery end-to-end, from ideation through launch and iteration, ensuring quality and velocity across platforms. Set and uphold engineering standards, development principles, and best practices for API design, service architecture, and BFF patterns. Champion collaboration and relationship-building within the team and across partner orgs, acting as a trusted technical liaison. Participate in sprint planning, architecture discussions, and design reviews, contributing technical insight and organizational leadership. Drive operational excellence-monitoring reliability, test coverage, and observability, and ensuring issues are resolved with ownership and urgency. Mentor engineers across multiple levels and platforms, modeling proactive communication, problem-solving, and accountability. Be open to occasional travel to Fanatics offices or events for planning, collaboration, and team-building activities. Required Qualifications More than 10 years of experience building and maintaining production distributed systems. Deep expertise in Java and/or Kotlin and Spring Boot, with experience designing scalable APIs and service layers. Experience building or evolving Backend-for-Frontend (BFF) or client-facing service architectures. Experience partnering closely with mobile or web client teams to deliver performant, user-centric APIs. Demonstrated ability to lead cross-functional efforts and drive execution across teams without direct authority. Excellent communication and collaboration skills-able to translate technical strategy into clear, actionable team direction. Proven success in Agile/SCRUM environments, balancing delivery speed with quality. A hands-on builder with a team-first mindset and a passion for coaching and elevating others. A Bachelor's degree, or professional certification, or a combination of education and experience Preferred Qualifications Production experience with Kotlin in backend systems, or demonstrated interest in adopting Kotlin where appropriate. Experience in sports, gaming, fintech, or other regulated, high-velocity environments. Passion for developer experience, performance optimization, and platform tooling. Strong focus on clean API design, service maintainability, and scalable architecture patterns. Not sure if you check every box? If you're excited about this role, Kotlin Multiplatform, and building best-in-class mobile experiences, we encourage you to apply-even if you don't meet every single qualification. We value passion, curiosity, and a growth mindset, and we believe great engineers come from diverse backgrounds and paths. Please note, you do need to be living in the UK for this position and we do NOT offer sponsorship. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 03/03/2026, 09:03 PM Locations Richmond House, Leeds, LS16 6QY, GB (Remote)
Traackr is a global SaaS technology company providing a data driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world's largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. We operate on a culture of mutual respect, with core value pillars including: Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome. Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. This position is 100% remote, with the understanding that occasional in person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. Traackr is seeking a PS Consultant to join our Professional Services Team. Over the last few years, Traackr has organically developed its professional services offering to support the business's growth. The PS team now includes a mix of data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise and client facing experience. Together, they are responsible for executing and delivering high value projects to Customers. The Professional Services Consultant reports to the Professional Services Director. The core objectives of Traackr's Professional Services team are: Act as a strategic advisor to Traackr Enterprise customers to help them optimize their influencer programs. Lead with data to develop market insights and best practices that contribute to Traackr's business growth and position as a thought leader within the space. Consult with our customers to develop new offerings to help them maximize the success of their influencer initiatives that can become part of our future product developments. The Senior PS Consultant will be responsible for delivering and expanding our professional services activities among local and international Customers. This will include driving sales opportunities in collaboration with internal teams, managing project delivery, and interacting with third party partners when required. Responsibilities Contribute to the design and execution of service projects that align with customers' objectives and strategic goals, delivering impactful solutions tailored to their needs. Act as a trusted advisor to global enterprise customers, ensuring their influencer marketing programs are successful and that they maximize the value from Traackr's platform and services. Collaborate with Sales and Customer Success teams to identify new service opportunities and win strategic projects, fostering long term client relationships. Lead and deliver high quality services projects, ensuring they meet customer expectations, address business needs, and demonstrate Traackr's value proposition. Leverage internal resources, including the Customer Success and Data teams, to deliver comprehensive and successful service engagements. Communicate key insights and feedback to the Product team, ensuring customer success stories and service innovations are considered for future product roadmap enhancements. Publish and present thought leadership content on influencer marketing trends and insights, contributing to Traackr's industry presence through blog posts, case studies, and presentations at key industry events. Analyze customer and market data to uncover trends, insights, and patterns that drive strategic influencer marketing decisions for global brands. Assist in developing research initiatives, including surveys, focus groups, and competitive intelligence studies to support product development, marketing, and sales strategies. Ensure the regular documentation and reporting of project outcomes and customer insights, contributing to the ongoing development and optimization of service delivery processes. Qualifications 7+ years of professional experience, ideally in a consulting or strategic services role with global enterprise clients. Undergraduate or graduate degree in Business, Marketing, Communications, or a related field. Experience working with marketing organizations of global brands, with a strong understanding of digital marketing, influencer marketing, and social media. Proven track record of delivering strategic consulting services, including presenting insights and recommendations to senior level audiences. Ability to lead strategic conversations with customers, providing expert advice on how to optimize their marketing programs using data driven insights. Expertise in digital marketing technologies and measurement practices, particularly within the influencer marketing and social media space. Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non technical stakeholders. Strong data storytelling skills, with the ability to interpret and present insights from large data sets that support business decision making. Project management skills, with the ability to handle multiple priorities, meet tight deadlines, and execute on strategic projects. Experience working in an international environment, comfortable collaborating across multiple time zones. Agency or consulting experience working with marketing organizations of global brands is a plus. Ability to thrive in a fast paced, dynamic environment, demonstrating leadership and adaptability when managing multiple projects and teams. €50,000 - €70,000 a year Benefits Competitive Salary Remote Work Options with Hybrid Flexibility and Home Office Set Up Stipend Coworking Office Subscription for Collaborative Spaces Health, Dental, and Life Insurance Coverage Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs Paid Parental Leave to Support Quality Time with Your Loved Ones Career Development, including Internal and External Training Opportunities Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your home location. We encourage you to discuss your zone specific pay range with your Traackr recruiter for more details. Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified from time to time. Ask for more details about the benefits in your specific region. Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential in accordance with EEO guidelines. Unsolicited resumes Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay any fees to any third party agency or company unless there is a signed agreement with Traackr. Privacy Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at All questions, comments, and requests regarding data processing at Traackr should be addressed to .
Apr 03, 2026
Full time
Traackr is a global SaaS technology company providing a data driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world's largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. We operate on a culture of mutual respect, with core value pillars including: Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome. Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. This position is 100% remote, with the understanding that occasional in person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. Traackr is seeking a PS Consultant to join our Professional Services Team. Over the last few years, Traackr has organically developed its professional services offering to support the business's growth. The PS team now includes a mix of data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise and client facing experience. Together, they are responsible for executing and delivering high value projects to Customers. The Professional Services Consultant reports to the Professional Services Director. The core objectives of Traackr's Professional Services team are: Act as a strategic advisor to Traackr Enterprise customers to help them optimize their influencer programs. Lead with data to develop market insights and best practices that contribute to Traackr's business growth and position as a thought leader within the space. Consult with our customers to develop new offerings to help them maximize the success of their influencer initiatives that can become part of our future product developments. The Senior PS Consultant will be responsible for delivering and expanding our professional services activities among local and international Customers. This will include driving sales opportunities in collaboration with internal teams, managing project delivery, and interacting with third party partners when required. Responsibilities Contribute to the design and execution of service projects that align with customers' objectives and strategic goals, delivering impactful solutions tailored to their needs. Act as a trusted advisor to global enterprise customers, ensuring their influencer marketing programs are successful and that they maximize the value from Traackr's platform and services. Collaborate with Sales and Customer Success teams to identify new service opportunities and win strategic projects, fostering long term client relationships. Lead and deliver high quality services projects, ensuring they meet customer expectations, address business needs, and demonstrate Traackr's value proposition. Leverage internal resources, including the Customer Success and Data teams, to deliver comprehensive and successful service engagements. Communicate key insights and feedback to the Product team, ensuring customer success stories and service innovations are considered for future product roadmap enhancements. Publish and present thought leadership content on influencer marketing trends and insights, contributing to Traackr's industry presence through blog posts, case studies, and presentations at key industry events. Analyze customer and market data to uncover trends, insights, and patterns that drive strategic influencer marketing decisions for global brands. Assist in developing research initiatives, including surveys, focus groups, and competitive intelligence studies to support product development, marketing, and sales strategies. Ensure the regular documentation and reporting of project outcomes and customer insights, contributing to the ongoing development and optimization of service delivery processes. Qualifications 7+ years of professional experience, ideally in a consulting or strategic services role with global enterprise clients. Undergraduate or graduate degree in Business, Marketing, Communications, or a related field. Experience working with marketing organizations of global brands, with a strong understanding of digital marketing, influencer marketing, and social media. Proven track record of delivering strategic consulting services, including presenting insights and recommendations to senior level audiences. Ability to lead strategic conversations with customers, providing expert advice on how to optimize their marketing programs using data driven insights. Expertise in digital marketing technologies and measurement practices, particularly within the influencer marketing and social media space. Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non technical stakeholders. Strong data storytelling skills, with the ability to interpret and present insights from large data sets that support business decision making. Project management skills, with the ability to handle multiple priorities, meet tight deadlines, and execute on strategic projects. Experience working in an international environment, comfortable collaborating across multiple time zones. Agency or consulting experience working with marketing organizations of global brands is a plus. Ability to thrive in a fast paced, dynamic environment, demonstrating leadership and adaptability when managing multiple projects and teams. €50,000 - €70,000 a year Benefits Competitive Salary Remote Work Options with Hybrid Flexibility and Home Office Set Up Stipend Coworking Office Subscription for Collaborative Spaces Health, Dental, and Life Insurance Coverage Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs Paid Parental Leave to Support Quality Time with Your Loved Ones Career Development, including Internal and External Training Opportunities Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your home location. We encourage you to discuss your zone specific pay range with your Traackr recruiter for more details. Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified from time to time. Ask for more details about the benefits in your specific region. Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential in accordance with EEO guidelines. Unsolicited resumes Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay any fees to any third party agency or company unless there is a signed agreement with Traackr. Privacy Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at All questions, comments, and requests regarding data processing at Traackr should be addressed to .
Traackr is a global SaaS technology company providing a data driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world's largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. We operate on a culture of mutual respect, with core value pillars including: Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome. Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. This position is 100% remote, with the understanding that occasional in person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. Traackr is seeking a PS Consultant to join our Professional Services Team. Over the last few years, Traackr has organically developed its professional services offering to support the business's growth. The PS team now includes a mix of data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise and client facing experience. Together, they are responsible for executing and delivering high value projects to Customers. The Professional Services Consultant reports to the Professional Services Director. The core objectives of Traackr's Professional Services team are: Act as a strategic advisor to Traackr Enterprise customers to help them optimize their influencer programs. Lead with data to develop market insights and best practices that contribute to Traackr's business growth and position as a thought leader within the space. Consult with our customers to develop new offerings to help them maximize the success of their influencer initiatives that can become part of our future product developments. The Senior PS Consultant will be responsible for delivering and expanding our professional services activities among local and international Customers. This will include driving sales opportunities in collaboration with internal teams, managing project delivery, and interacting with third party partners when required. Responsibilities Contribute to the design and execution of service projects that align with customers' objectives and strategic goals, delivering impactful solutions tailored to their needs. Act as a trusted advisor to global enterprise customers, ensuring their influencer marketing programs are successful and that they maximize the value from Traackr's platform and services. Collaborate with Sales and Customer Success teams to identify new service opportunities and win strategic projects, fostering long term client relationships. Lead and deliver high quality services projects, ensuring they meet customer expectations, address business needs, and demonstrate Traackr's value proposition. Leverage internal resources, including the Customer Success and Data teams, to deliver comprehensive and successful service engagements. Communicate key insights and feedback to the Product team, ensuring customer success stories and service innovations are considered for future product roadmap enhancements. Publish and present thought leadership content on influencer marketing trends and insights, contributing to Traackr's industry presence through blog posts, case studies, and presentations at key industry events. Analyze customer and market data to uncover trends, insights, and patterns that drive strategic influencer marketing decisions for global brands. Assist in developing research initiatives, including surveys, focus groups, and competitive intelligence studies to support product development, marketing, and sales strategies. Ensure the regular documentation and reporting of project outcomes and customer insights, contributing to the ongoing development and optimization of service delivery processes. Qualifications 7+ years of professional experience, ideally in a consulting or strategic services role with global enterprise clients. Undergraduate or graduate degree in Business, Marketing, Communications, or a related field. Experience working with marketing organizations of global brands, with a strong understanding of digital marketing, influencer marketing, and social media. Proven track record of delivering strategic consulting services, including presenting insights and recommendations to senior level audiences. Ability to lead strategic conversations with customers, providing expert advice on how to optimize their marketing programs using data driven insights. Expertise in digital marketing technologies and measurement practices, particularly within the influencer marketing and social media space. Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non technical stakeholders. Strong data storytelling skills, with the ability to interpret and present insights from large data sets that support business decision making. Project management skills, with the ability to handle multiple priorities, meet tight deadlines, and execute on strategic projects. Experience working in an international environment, comfortable collaborating across multiple time zones. Agency or consulting experience working with marketing organizations of global brands is a plus. Ability to thrive in a fast paced, dynamic environment, demonstrating leadership and adaptability when managing multiple projects and teams. £60,000 - £80,000 a year Benefits Competitive Salary Remote Work Options with Hybrid Flexibility and Home Office Set Up Stipend Co working Office Subscription for Collaborative Spaces Health, Dental, and Life Insurance Coverage Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs Paid Parental Leave to Support Quality Time with Your Loved Ones Career Development, including Internal and External Training Opportunities Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your home location. We encourage you to discuss your zone specific pay range with your Traackr recruiter for more details. Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified from time to time. Ask for more details about the benefits in your specific region. Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential in accordance with EEO guidelines. Unsolicited resumes Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay any fees to any third party agency or company unless there is a signed agreement with Traackr. Privacy Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at All questions, comments, and requests regarding data processing at Traackr should be addressed to .
Apr 03, 2026
Full time
Traackr is a global SaaS technology company providing a data driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world's largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. We operate on a culture of mutual respect, with core value pillars including: Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome. Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. This position is 100% remote, with the understanding that occasional in person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. Traackr is seeking a PS Consultant to join our Professional Services Team. Over the last few years, Traackr has organically developed its professional services offering to support the business's growth. The PS team now includes a mix of data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise and client facing experience. Together, they are responsible for executing and delivering high value projects to Customers. The Professional Services Consultant reports to the Professional Services Director. The core objectives of Traackr's Professional Services team are: Act as a strategic advisor to Traackr Enterprise customers to help them optimize their influencer programs. Lead with data to develop market insights and best practices that contribute to Traackr's business growth and position as a thought leader within the space. Consult with our customers to develop new offerings to help them maximize the success of their influencer initiatives that can become part of our future product developments. The Senior PS Consultant will be responsible for delivering and expanding our professional services activities among local and international Customers. This will include driving sales opportunities in collaboration with internal teams, managing project delivery, and interacting with third party partners when required. Responsibilities Contribute to the design and execution of service projects that align with customers' objectives and strategic goals, delivering impactful solutions tailored to their needs. Act as a trusted advisor to global enterprise customers, ensuring their influencer marketing programs are successful and that they maximize the value from Traackr's platform and services. Collaborate with Sales and Customer Success teams to identify new service opportunities and win strategic projects, fostering long term client relationships. Lead and deliver high quality services projects, ensuring they meet customer expectations, address business needs, and demonstrate Traackr's value proposition. Leverage internal resources, including the Customer Success and Data teams, to deliver comprehensive and successful service engagements. Communicate key insights and feedback to the Product team, ensuring customer success stories and service innovations are considered for future product roadmap enhancements. Publish and present thought leadership content on influencer marketing trends and insights, contributing to Traackr's industry presence through blog posts, case studies, and presentations at key industry events. Analyze customer and market data to uncover trends, insights, and patterns that drive strategic influencer marketing decisions for global brands. Assist in developing research initiatives, including surveys, focus groups, and competitive intelligence studies to support product development, marketing, and sales strategies. Ensure the regular documentation and reporting of project outcomes and customer insights, contributing to the ongoing development and optimization of service delivery processes. Qualifications 7+ years of professional experience, ideally in a consulting or strategic services role with global enterprise clients. Undergraduate or graduate degree in Business, Marketing, Communications, or a related field. Experience working with marketing organizations of global brands, with a strong understanding of digital marketing, influencer marketing, and social media. Proven track record of delivering strategic consulting services, including presenting insights and recommendations to senior level audiences. Ability to lead strategic conversations with customers, providing expert advice on how to optimize their marketing programs using data driven insights. Expertise in digital marketing technologies and measurement practices, particularly within the influencer marketing and social media space. Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non technical stakeholders. Strong data storytelling skills, with the ability to interpret and present insights from large data sets that support business decision making. Project management skills, with the ability to handle multiple priorities, meet tight deadlines, and execute on strategic projects. Experience working in an international environment, comfortable collaborating across multiple time zones. Agency or consulting experience working with marketing organizations of global brands is a plus. Ability to thrive in a fast paced, dynamic environment, demonstrating leadership and adaptability when managing multiple projects and teams. £60,000 - £80,000 a year Benefits Competitive Salary Remote Work Options with Hybrid Flexibility and Home Office Set Up Stipend Co working Office Subscription for Collaborative Spaces Health, Dental, and Life Insurance Coverage Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs Paid Parental Leave to Support Quality Time with Your Loved Ones Career Development, including Internal and External Training Opportunities Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your home location. We encourage you to discuss your zone specific pay range with your Traackr recruiter for more details. Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified from time to time. Ask for more details about the benefits in your specific region. Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential in accordance with EEO guidelines. Unsolicited resumes Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay any fees to any third party agency or company unless there is a signed agreement with Traackr. Privacy Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at All questions, comments, and requests regarding data processing at Traackr should be addressed to .
British Science Association
Kensington And Chelsea, London
Job Title: Head of Fundraising & Membership Reporting to: Director of Development & External Relations Responsible for: Line-management of two staff (Development Manager and Stakeholder Relations Officer) Based: Our Head Office is based in Kensington, London SW7, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK. Terms: Full-time (35 hours per week), Permanent. Requests for part-time or flexible working will be considered Salary: £46,811 - £57,416 per annum About Us The British Science Association (BSA) was founded in 1831 and is a registered charity. We are creating a future where science is more relevant, representative, and connected to society. We have ambitious goals to put people at the heart of science. About the Role The Head of Fundraising & Membership will be an experienced professional fundraiser responsible for developing and delivering a comprehensive fundraising and membership strategy to grow and diversify sustainable income for the British Science Association across its portfolio of programmes. A central part of the role will be leading development and delivery of the membership and fundraising strategy for EDIS (Equality, Diversity and Inclusion in Science and Health), a national membership coalition hosted by the British Science Association (BSA) delivered in partnership with the Francis Crick Institute and funded by the Wellcome Trust. Working closely with the Director of Development & External Relations, Chief Executive and other colleagues across the organisation, the postholder will lead fundraising and business development activity, strengthen BSA supporter engagement, and EDIS organisational member engagement, and help shape resilient income models that support the BSA's mission to ensure that all of society is included in science. Key responsibilities Develop and deliver the BSA's fundraising strategy: Develop the BSA's fundraising strategy, working with key stakeholders, and create an accompanying implementation plan, KPIs and milestones. Monitor and report on the delivery of the fundraising strategy to the Senior Management Team and Board. Work collaboratively with colleagues across the organisation to support the delivery of the fundraising strategy. Develop and grow membership of EDIS (Equality, Diversity, and Inclusion in Science and Health): Develop and deliver the EDIS membership strategy, including an implementation plan with clear KPIs and milestones Work closely with the Head of EDIS and wider EDIS team to develop a compelling and sustainable membership offer and pricing structure (from year 3 of the programme) for current and prospective organisational members . Develop and deliver a membership growth plan, and work closely with the EDIS team to oversee member communications, engagement campaigns and retention strategies. Work with the Head of EDIS and other colleagues to develop additional earned income streams that complement membership (such as sponsorship or paid-for training). Lead, support and champion the Development team: Foster a strong, collaborative team culture for the BSA Development team, reflecting the values of the BSA and of EDIS, and inspiring the team to develop and contribute to the fundraising strategy and the BSA's and EDIS' mission and vision. Work collaboratively with teams across the BSA, encouraging all teams to support the organisation's fundraising and income generation activities, as appropriate. Deputise for the Director of Development & External Relations, when needed. Lead on our fundraising activities and donor engagement: Lead and provide oversight on high-quality applications and bids to corporates, trusts and foundations, statutory sources and other funders, working closely with Development team members and other colleagues. Lead the development of high-value strategic partnerships, including multi-year and/or multi-programme partnerships, aligning funder priorities with organisational impact. Lead on the BSA's donor stewardship plans, ensuring timely and effective reporting to funders as well as a strong supporter experience. Ensure there is a comprehensive pipeline of funding bids with a clear prospecting plan for the BSA. Work closely with the Head of Education and wider team to develop and deliver fundraising approaches that complement earned income for the BSA's flagship CREST Awards programme. Work closely with the Director of Development & External Relations, CEO, Trustees and other colleagues to help build strong relationships with prospective donors and high-profile stakeholders, by providing timely briefings for donor meetings to support senior level engagement. Develop our processes and systems to allow for effective fundraising and membership: Lead on our fundraising Customer Relationship Management (CRM), ensuring that fundraising and membership relationships are captured, updated and shared in a timely and consistent way across the organisation. Develop compelling cases for support and fundraising collateral, working closely with programmes, communications, policy and other teams across the BSA. Ensure that our fundraising complies with the highest fundraising standards, as set out by the Fundraising Regulator, Chartered Institute of Fundraising, Charity Commission of England & Wales, and other relevant bodies. The successful candidate will have a proven track record in fundraising, including securing significant grants and/or contracts, managing a complex fundraising pipeline and stewarding funders during a partnership and experience in developing and implementing successful supporter/member engagement strategies. The closing date for applications is Monday 13 April at 12 noon. First round interviews are due to take place in the week commencing Monday 27 April 2026, with second round interviews taking place on Monday 11 May and Tuesday 12 May 2026. You will be informed as soon as possible after the application deadline whether you have been selected for interview. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. As part of the British Science Association's commitment to being a Disability Confident employer, all disabled applicants who meet the 'essential criteria' for this vacancy will be offered an interview under our guaranteed interview scheme. No agencies please.
Apr 02, 2026
Full time
Job Title: Head of Fundraising & Membership Reporting to: Director of Development & External Relations Responsible for: Line-management of two staff (Development Manager and Stakeholder Relations Officer) Based: Our Head Office is based in Kensington, London SW7, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK. Terms: Full-time (35 hours per week), Permanent. Requests for part-time or flexible working will be considered Salary: £46,811 - £57,416 per annum About Us The British Science Association (BSA) was founded in 1831 and is a registered charity. We are creating a future where science is more relevant, representative, and connected to society. We have ambitious goals to put people at the heart of science. About the Role The Head of Fundraising & Membership will be an experienced professional fundraiser responsible for developing and delivering a comprehensive fundraising and membership strategy to grow and diversify sustainable income for the British Science Association across its portfolio of programmes. A central part of the role will be leading development and delivery of the membership and fundraising strategy for EDIS (Equality, Diversity and Inclusion in Science and Health), a national membership coalition hosted by the British Science Association (BSA) delivered in partnership with the Francis Crick Institute and funded by the Wellcome Trust. Working closely with the Director of Development & External Relations, Chief Executive and other colleagues across the organisation, the postholder will lead fundraising and business development activity, strengthen BSA supporter engagement, and EDIS organisational member engagement, and help shape resilient income models that support the BSA's mission to ensure that all of society is included in science. Key responsibilities Develop and deliver the BSA's fundraising strategy: Develop the BSA's fundraising strategy, working with key stakeholders, and create an accompanying implementation plan, KPIs and milestones. Monitor and report on the delivery of the fundraising strategy to the Senior Management Team and Board. Work collaboratively with colleagues across the organisation to support the delivery of the fundraising strategy. Develop and grow membership of EDIS (Equality, Diversity, and Inclusion in Science and Health): Develop and deliver the EDIS membership strategy, including an implementation plan with clear KPIs and milestones Work closely with the Head of EDIS and wider EDIS team to develop a compelling and sustainable membership offer and pricing structure (from year 3 of the programme) for current and prospective organisational members . Develop and deliver a membership growth plan, and work closely with the EDIS team to oversee member communications, engagement campaigns and retention strategies. Work with the Head of EDIS and other colleagues to develop additional earned income streams that complement membership (such as sponsorship or paid-for training). Lead, support and champion the Development team: Foster a strong, collaborative team culture for the BSA Development team, reflecting the values of the BSA and of EDIS, and inspiring the team to develop and contribute to the fundraising strategy and the BSA's and EDIS' mission and vision. Work collaboratively with teams across the BSA, encouraging all teams to support the organisation's fundraising and income generation activities, as appropriate. Deputise for the Director of Development & External Relations, when needed. Lead on our fundraising activities and donor engagement: Lead and provide oversight on high-quality applications and bids to corporates, trusts and foundations, statutory sources and other funders, working closely with Development team members and other colleagues. Lead the development of high-value strategic partnerships, including multi-year and/or multi-programme partnerships, aligning funder priorities with organisational impact. Lead on the BSA's donor stewardship plans, ensuring timely and effective reporting to funders as well as a strong supporter experience. Ensure there is a comprehensive pipeline of funding bids with a clear prospecting plan for the BSA. Work closely with the Head of Education and wider team to develop and deliver fundraising approaches that complement earned income for the BSA's flagship CREST Awards programme. Work closely with the Director of Development & External Relations, CEO, Trustees and other colleagues to help build strong relationships with prospective donors and high-profile stakeholders, by providing timely briefings for donor meetings to support senior level engagement. Develop our processes and systems to allow for effective fundraising and membership: Lead on our fundraising Customer Relationship Management (CRM), ensuring that fundraising and membership relationships are captured, updated and shared in a timely and consistent way across the organisation. Develop compelling cases for support and fundraising collateral, working closely with programmes, communications, policy and other teams across the BSA. Ensure that our fundraising complies with the highest fundraising standards, as set out by the Fundraising Regulator, Chartered Institute of Fundraising, Charity Commission of England & Wales, and other relevant bodies. The successful candidate will have a proven track record in fundraising, including securing significant grants and/or contracts, managing a complex fundraising pipeline and stewarding funders during a partnership and experience in developing and implementing successful supporter/member engagement strategies. The closing date for applications is Monday 13 April at 12 noon. First round interviews are due to take place in the week commencing Monday 27 April 2026, with second round interviews taking place on Monday 11 May and Tuesday 12 May 2026. You will be informed as soon as possible after the application deadline whether you have been selected for interview. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. As part of the British Science Association's commitment to being a Disability Confident employer, all disabled applicants who meet the 'essential criteria' for this vacancy will be offered an interview under our guaranteed interview scheme. No agencies please.
Job Title: PPC Specialist (Shopping Ads) Company: Genie Shopping Ltd Department: Product & Innovation Location: Flexible - Distributed with use of Cambridge office and occasional travel Working Hours: Full Time 37.5 hours per week with flexible working arrangements Salary: £47,024 Who is Genie Shopping? Genie Shopping is a UK-based, high-growth performance marketing business operating through the affiliate channel and CSS ecosystem. As a certified Google CSS Premium Partner, we work with retail giants like Boots, ebay, Frasers, B&Q, Three, and Lookfantastic, serving over 57 billion ad impressions to users across our network. We differentiate ourselves through our technical scale and performance first approach. We are a driving force in the industry, leading the conversation through education, sponsorship, and active event contribution. This approach has led to huge success, doubling our growth in 2024 and setting new records in 2025. We are a certified Great Place to Work with a remote-first setup. Our environment is small ( 20 people) but ambitious. We value: Autonomy: We hire people who want to own their output. If you love solving complex problems and implementing your own ideas, you will thrive here. Connection: We prioritize culture over geography. We get together for proper team socials every quarter - think punting, cocktail making, and go-karting, to ensure we stay connected as people, not just colleagues. The team is remotely based, but has fluidity in meeting in-person for client meetings, industry events, strategy days and team socials. There are requirements to travel to Cambridge around once a month, with London (or other UK locations) once a month on average. What is the role? We are looking for a Shopping Ads Specialist to support the expansion of our Self-Managed CSS service. Unlike our traditional hands-on PPC roles, this is a client-facing strategic position designed for a shopping specialist who can guide large retailers running their own activity. The successful candidate will be able to take their knowledge and expertise to shape the service and product offering - spotting opportunities, helping to build tools and services that align with our customers needs. You will act as the bridge between our retail partners, our internal knowledge base, and Google's own account managers and product specialists. Your goal is to help clients maximise the benefits of working with Genie as their CSS partner while providing expert-level advice on account setup, feed health, and advanced product implementation. What you'll do Strategic Account Management Serve as the dedicated specialist for our self-managed retailers, acting as their expert at Genie for all things Google Shopping. Review client account health and provide high-level strategic recommendations on PMax, feed optimisation, and expansion into technical feature implementation like Local Inventory Ads (LIA). Ensure clients are successfully leveraging the 20% CPC saving to meet their specific business KPIs (e.g., reinvesting for growth vs. improving efficiency). Existing Customer Growth Join prospective client calls and respond to specialist inquiries to demonstrate the strategic value of the self-managed offering. Identify opportunities within the existing portfolio of retailers running other Genie services (eg the affiliate model) to upsell our Self Managed service. External awareness Keep up to date with developments in Shopping Ads and performance marketing, and identify opportunities relevant to the Genie Shopping business model. Identify relevant events for yourself and the wider team to develop knowledge in both the PPC and performance marketing industries. Skills & Experience Experience (Required) 3+ years' experience in PPC, with mastery of Google Shopping Ads and detailed knowledge of Google Ad formats including PMax. Deep technical knowledge of Google Merchant Center and feed management. Proven experience in a client-facing role, managing large-scale retail accounts. Background in e-commerce, marketplaces, or performance-led retail environments Understanding of the Google CSS ecosystem in the UK and EU Experience (Desirable) Previous experience working directly with Google's Agency/Channel teams. Familiarity with Feed Management Tools (e.g., Channable, Feedonomics). What We Offer Remote Working Allowance - We pay all Genies £126 per month WFH allowance Flexible Working - We provide flexibility in working options and work in a distributed team model 25 Days Annual Leave + Bank Holidays + Your Birthday Enhanced Absence and Family Leave Policies Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange Employee Referral Scheme - A bonus payment if we hire someone you recommend Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange Genie Academy - Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social. Events range from bowling and punting to cocktail making and quizzes Access to Spill - Professional therapist sessions Wellness Activities - Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing Wellbeing Perks - Paid eye tests, contribution towards glasses for DSE use and a yearly flu jab reimbursement Genieversaries - Work anniversary awards give gratitude to Genies for their dedication and commitment to the business We look forward to receiving your application! Diversity, Equity & Inclusion Genie Ventures is committed to creating a diverse, equitable and inclusive experience for our Genies and clients, in turn fostering a safe and happy workplace where everyone can be their authentic selves and thrive. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know via
Apr 02, 2026
Full time
Job Title: PPC Specialist (Shopping Ads) Company: Genie Shopping Ltd Department: Product & Innovation Location: Flexible - Distributed with use of Cambridge office and occasional travel Working Hours: Full Time 37.5 hours per week with flexible working arrangements Salary: £47,024 Who is Genie Shopping? Genie Shopping is a UK-based, high-growth performance marketing business operating through the affiliate channel and CSS ecosystem. As a certified Google CSS Premium Partner, we work with retail giants like Boots, ebay, Frasers, B&Q, Three, and Lookfantastic, serving over 57 billion ad impressions to users across our network. We differentiate ourselves through our technical scale and performance first approach. We are a driving force in the industry, leading the conversation through education, sponsorship, and active event contribution. This approach has led to huge success, doubling our growth in 2024 and setting new records in 2025. We are a certified Great Place to Work with a remote-first setup. Our environment is small ( 20 people) but ambitious. We value: Autonomy: We hire people who want to own their output. If you love solving complex problems and implementing your own ideas, you will thrive here. Connection: We prioritize culture over geography. We get together for proper team socials every quarter - think punting, cocktail making, and go-karting, to ensure we stay connected as people, not just colleagues. The team is remotely based, but has fluidity in meeting in-person for client meetings, industry events, strategy days and team socials. There are requirements to travel to Cambridge around once a month, with London (or other UK locations) once a month on average. What is the role? We are looking for a Shopping Ads Specialist to support the expansion of our Self-Managed CSS service. Unlike our traditional hands-on PPC roles, this is a client-facing strategic position designed for a shopping specialist who can guide large retailers running their own activity. The successful candidate will be able to take their knowledge and expertise to shape the service and product offering - spotting opportunities, helping to build tools and services that align with our customers needs. You will act as the bridge between our retail partners, our internal knowledge base, and Google's own account managers and product specialists. Your goal is to help clients maximise the benefits of working with Genie as their CSS partner while providing expert-level advice on account setup, feed health, and advanced product implementation. What you'll do Strategic Account Management Serve as the dedicated specialist for our self-managed retailers, acting as their expert at Genie for all things Google Shopping. Review client account health and provide high-level strategic recommendations on PMax, feed optimisation, and expansion into technical feature implementation like Local Inventory Ads (LIA). Ensure clients are successfully leveraging the 20% CPC saving to meet their specific business KPIs (e.g., reinvesting for growth vs. improving efficiency). Existing Customer Growth Join prospective client calls and respond to specialist inquiries to demonstrate the strategic value of the self-managed offering. Identify opportunities within the existing portfolio of retailers running other Genie services (eg the affiliate model) to upsell our Self Managed service. External awareness Keep up to date with developments in Shopping Ads and performance marketing, and identify opportunities relevant to the Genie Shopping business model. Identify relevant events for yourself and the wider team to develop knowledge in both the PPC and performance marketing industries. Skills & Experience Experience (Required) 3+ years' experience in PPC, with mastery of Google Shopping Ads and detailed knowledge of Google Ad formats including PMax. Deep technical knowledge of Google Merchant Center and feed management. Proven experience in a client-facing role, managing large-scale retail accounts. Background in e-commerce, marketplaces, or performance-led retail environments Understanding of the Google CSS ecosystem in the UK and EU Experience (Desirable) Previous experience working directly with Google's Agency/Channel teams. Familiarity with Feed Management Tools (e.g., Channable, Feedonomics). What We Offer Remote Working Allowance - We pay all Genies £126 per month WFH allowance Flexible Working - We provide flexibility in working options and work in a distributed team model 25 Days Annual Leave + Bank Holidays + Your Birthday Enhanced Absence and Family Leave Policies Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange Employee Referral Scheme - A bonus payment if we hire someone you recommend Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange Genie Academy - Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social. Events range from bowling and punting to cocktail making and quizzes Access to Spill - Professional therapist sessions Wellness Activities - Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing Wellbeing Perks - Paid eye tests, contribution towards glasses for DSE use and a yearly flu jab reimbursement Genieversaries - Work anniversary awards give gratitude to Genies for their dedication and commitment to the business We look forward to receiving your application! Diversity, Equity & Inclusion Genie Ventures is committed to creating a diverse, equitable and inclusive experience for our Genies and clients, in turn fostering a safe and happy workplace where everyone can be their authentic selves and thrive. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know via
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Apr 02, 2026
Full time
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Associate Director, Product (IRIS Financials) Competitive + Bonus + Benefits Remote, UK Permanent full time About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, supporting over 120,000 organisations across education, finance, HR, and payroll. Within our Education division, IRIS Financials is a market-leading finance platform trusted by over 11,000 schools and Multi-Academy Trusts. We're now looking for a senior product leader to take this platform to the next level. The Role As Associate Director of Product Management , you will define and deliver the vision for IRIS Financials, leading its evolution into a modern, cloud-first SaaS solution. This is a strategic and hands-on leadership role, combining product vision, commercial thinking, and team leadership to drive growth, innovation, and customer value. Key Responsibilities Define and lead the product strategy and roadmap for IRIS Financials Drive platform modernisation and SaaS transformation Use customer insight, market trends, and data to shape product direction Collaborate with Engineering, Sales, Marketing, and Customer Success Ensure delivery of high-impact, customer-centric product outcomes Support commercial performance, including growth and retention Lead and develop a team of Product Managers Ensure compliance with education finance regulations and standards About You You are a strategic product leader with a strong track record in SaaS or enterprise software environments. You'll bring: Significant experience in senior product management roles Proven success delivering product strategy and transformation at scale Strong leadership skills with experience managing product teams Ability to influence across technical and commercial stakeholders A data-driven, customer-first mindset Bonus if you have: Experience with financial systems or ERP platforms Knowledge of the UK education or MAT sector Experience leading cloud or legacy-to-SaaS transformations Why Join Us? Lead a high-profile, mission critical product Play a key role in a major SaaS transformation journey Work in a collaborative, growth-focused environment Competitive salary, benefits, and flexible remote working Apply Now If you're ready to lead product strategy at scale and make a real impact in education technology, we'd love to hear from you! Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Apr 01, 2026
Full time
Associate Director, Product (IRIS Financials) Competitive + Bonus + Benefits Remote, UK Permanent full time About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, supporting over 120,000 organisations across education, finance, HR, and payroll. Within our Education division, IRIS Financials is a market-leading finance platform trusted by over 11,000 schools and Multi-Academy Trusts. We're now looking for a senior product leader to take this platform to the next level. The Role As Associate Director of Product Management , you will define and deliver the vision for IRIS Financials, leading its evolution into a modern, cloud-first SaaS solution. This is a strategic and hands-on leadership role, combining product vision, commercial thinking, and team leadership to drive growth, innovation, and customer value. Key Responsibilities Define and lead the product strategy and roadmap for IRIS Financials Drive platform modernisation and SaaS transformation Use customer insight, market trends, and data to shape product direction Collaborate with Engineering, Sales, Marketing, and Customer Success Ensure delivery of high-impact, customer-centric product outcomes Support commercial performance, including growth and retention Lead and develop a team of Product Managers Ensure compliance with education finance regulations and standards About You You are a strategic product leader with a strong track record in SaaS or enterprise software environments. You'll bring: Significant experience in senior product management roles Proven success delivering product strategy and transformation at scale Strong leadership skills with experience managing product teams Ability to influence across technical and commercial stakeholders A data-driven, customer-first mindset Bonus if you have: Experience with financial systems or ERP platforms Knowledge of the UK education or MAT sector Experience leading cloud or legacy-to-SaaS transformations Why Join Us? Lead a high-profile, mission critical product Play a key role in a major SaaS transformation journey Work in a collaborative, growth-focused environment Competitive salary, benefits, and flexible remote working Apply Now If you're ready to lead product strategy at scale and make a real impact in education technology, we'd love to hear from you! Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
