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Working Pattern: Hybrid - flexibility around some home working OverviewMy public sector client is developing a long term financial plan and undertaking significant modernisation across multiple functions. This includes the implementation of a new HR and Finance system, alongside wider organisational change.To support this programme, they are seeking an experienced Data Analyst who can provide high quality analysis, reporting and insight to inform decision making across financial planning, workforce, operations, and transformation projects.The successful candidate will work closely with Finance, HR, Project Management and Change teams to ensure accurate data flows, robust analytics, and meaningful interpretation of key organisational metrics. Key ResponsibilitiesFinancial & Operational Analytics Analyse financial, workforce and operational data to support the Trust's long term financial planning. Build dashboards and reports that provide insight into performance, trends, and risk areas. Support scenario modelling, forecasting and demand analysis for service planning. Provide recommendations based on data trends to inform senior leadership decisions. HR & Finance System Implementation Support data migration, validation and reconciliation activities. Assess data quality, identify gaps, and implement improvement actions. Work with system implementation teams to ensure accurate reporting structures and data models. Develop reporting tools and templates for the new system environment. Project & Change Support Provide analytical input across key change programmes, including process redesign and service improvement. Translate complex data into clear, actionable insights for project teams. Monitor KPIs and deliver analytics that support programme governance. Support benefits tracking and measurement across change initiatives. Essential Criteria Proven experience as a Data Analyst, Business Intelligence Analyst, or similar analytical role. Strong analytical skills with the ability to interpret complex datasets and present findings clearly. Experience working with financial, HR, operational or organisational datasets. Proficiency in relevant tools such as: Excel (advanced) SQL Power BI / Tableau or similar visualisation tools Statistical or data manipulation tools (e.g., Python, R) - desirable but not essential. Ability to manage multiple projects and work effectively with cross functional teams. Excellent communication skills, able to translate data into meaningful insights for non technical stakeholders. Strong problem solving ability and attention to detail. Desirable Criteria Experience within the public sector, health service, or large complex organisations. Familiarity with HR/Finance system implementations, data migration, or digital transformation. Knowledge of NHS or HSC reporting structures, financial frameworks, or workforce metrics. Understanding of project governance, benefits realisation, and service improvement methodologies. Key Competencies Analytical mindset with strong critical thinking ability. Stakeholder engagement and collaborative working. Ability to work under pressure and meet deadlines. High standards of accuracy, confidentiality, and data governance compliance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join Barclays as an Equity Finance Technical BA and contribute to a global transformation programme at the heart of our Equity Finance technology platform. You will support a multi-year initiative integrating vendor solutions, proprietary security technology, and Java-based systems, while leveraging your knowledge of SBL, Funding, and Repo products, securities and cash settlements, and settlement processes. To be successful, you should have: Strong knowledge of the business (SBL, Funding, Repo) working in a banking or financial institution. Knowledge of security and cash settlements, security listings/identifiers, and settlement locations. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Global One and Loanet knowledge/experience. Synthetics markets, ADP/BPS. Knowledge of external vendors and how they integrate with our business such as Equilend, WeMatch, Pirum. You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in London. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Join Barclays as an Equity Finance Developer and become part of a strategic global transformation programme at the heart of our Equity Finance technology platform. You will contribute to a flagship, multi-year initiative that integrates vendor solutions, proprietary security technology, and Java-based systems into a cohesive, modern architecture. As part of a core grid team supporting multiple projects, you will play a key role in analysing, decoupling, and re-architecting critical components to enhance scalability, resilience, and long-term strategic value. To be successful, you should have: Java/Spring. SQL. MQ/Kafka messaging service experience (or equivalent) Experience with using version control such as GIT. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Securities Lending/Equity Finance knowledge particularly SBL trade lifecycle - Global one an advantage. UI experience. Containerisation knowledge/Docker. Comfortable with Unix command line You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in London. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Performance Information Technical Lead - Power BI / Microsoft Fabric Client: EDF Location: Bristol (Hybrid - on-site days TBC) Contract: Until 31/12/2026 Rate: £500-£579 per day (Inside IR35) Security Clearance: BPSS required Overview EDF is seeking a Performance Information Technical Lead to own the governance, architecture, and operational model of its Power BI and Microsoft Fabric estate within the HPC programme. This is a senior technical leadership role responsible for transitioning a growing, business-led reporting environment into a secure, enterprise-governed analytics platform aligned to Information Design Authority (IDA), security, and regulatory standards. You will act as the technical authority for the tenant, defining governance frameworks, lifecycle processes, and platform standards while optimising licensing, capacity, and operational resilience. Key Responsibilities Governance Framework Design and implement the enterprise Power BI governance model, including: Workspace strategy and segmentation RBAC and security group model Dev/Test/Prod lifecycle and deployment pipelines Certification and endorsement standards Naming, metadata, and documentation standards Data source approval and security controls Tenant-level governance settings Align governance with IDA, security, data protection, and audit requirements Produce clear, accessible governance documentation for business stakeholders Platform Administration & Technical Oversight Act as technical authority for the Power BI / Fabric tenant Define and oversee: Workspace provisioning and ownership model Capacity management and optimisation Monitoring, audit logging, and usage analytics Gateway architecture and connectivity controls Service principals and credential management Standardise use of enterprise tooling (e.g. DAX Studio, Tabular Editor, ALM Toolkit) Rationalise and optimise the existing estate to improve resilience, performance, and cost efficiency Operating Model & Lifecycle Management Define RACI across business owners, data owners, developers, Enterprise IT, and Information Management Establish lifecycle processes for onboarding, change control, certification, and decommissioning Define support tiers and service boundaries for analytics artefacts Commercial & Licensing Optimisation Review and optimise Pro, PPU, and Fabric capacity licensing models Align platform capacity with organisational demand Deliver transparent reporting on usage and cost drivers Support financially sustainable scaling of analytics capability Stakeholder Engagement Partner with Enterprise IT on platform configuration and access controls Engage business stakeholders to embed governance standards and clarify responsibilities Present recommendations to architecture and IDA governance forums Act as a trusted advisor on enterprise analytics platform strategy Essential Technical Experience Extensive tenant-level administration of Power BI Strong working knowledge of Microsoft Fabric architecture Experience managing Premium and/or Fabric capacities Advanced DAX and enterprise semantic modelling (star schema) Performance tuning and optimisation of semantic models Advanced Power Query diagnostics and optimisation SQL optimisation for analytics workloads Working knowledge of Python in analytics contexts (e.g. Fabric notebooks, Databricks) Strong understanding of: Entra ID / Azure AD security groups RBAC models Deployment pipelines Power BI REST APIs and automation Data gateway architecture Audit logging and monitoring Proven experience designing enterprise analytics governance frameworks Governance & Platform Maturity Experience implementing or maturing analytics governance in a federated environment Experience operating within structured architecture governance (e.g. IDA) Track record of improving ownership, accountability, and lifecycle management for data platforms Commercial & Strategic Experience optimising licensing and capacity models Ability to align technical controls with commercial efficiency Experience producing platform roadmaps or business cases Qualifications Essential: Microsoft Certified: Fabric Analytics Engineer Associate (or equivalent advanced Power BI certification) Degree (or equivalent experience) in Data, Engineering, Computer Science, or similar Desirable: PL-300 (Power BI Data Analyst) Azure Administrator and/or Security certifications Experience in regulated or safety-critical environments Experience delivering enterprise-scale analytics transformation Personal Profile Self-starter with strong personal accountability Structured, methodical, and pragmatic Comfortable operating in complex, federated organisations Strong communicator able to produce policy and technical guidance Confident influencing senior stakeholders and technical teams JBRP1_UKTJ

Join Barclays as an Equity Finance Developer and become part of a strategic global transformation programme at the heart of our Equity Finance technology platform. You will contribute to a flagship, multi-year initiative that integrates vendor solutions, proprietary security technology, and Java-based systems into a cohesive, modern architecture. As part of a core grid team supporting multiple projects, you will play a key role in analysing, decoupling, and re-architecting critical components to enhance scalability, resilience, and long-term strategic value. To be successful, you should have: Java/Spring. SQL. MQ/Kafka messaging service experience (or equivalent) Experience with using version control such as GIT. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Securities Lending/Equity Finance knowledge particularly SBL trade lifecycle - Global one an advantage. UI experience. Containerisation knowledge/Docker. Comfortable with Unix command line You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

IT Solutions Analyst Location: York Salary: Up to 50,000 Working pattern: Hybrid (typically 2 to 3 days in the office, with flexibility depending on projects) A well established organisation based in York is looking to add an IT Solutions Analyst to its collaborative Solutions team. This is a great opportunity for someone who enjoys working at the intersection of technology and business, helping shape systems and processes during a significant period of organisational change. The Solutions team is a close knit group with a flat structure, where analysts work closely together and take ownership across a wide range of initiatives. Rather than being handed a rigid task list, the role involves working closely with stakeholders to clarify needs, document requirements, and help translate business challenges into practical technology solutions. The role This position sits within a team responsible for analysing business needs, supporting system change, and helping deliver improvements across a diverse digital and technology landscape. On a day to day basis you will: Work with business stakeholders to understand problems, clarify requirements and document user needs Translate business requirements into clear functional specifications and user stories Support the delivery of system and digital change initiatives Work closely with internal teams and external suppliers to help deliver technology solutions Contribute to Agile delivery processes including Scrum or Kanban ceremonies Support the wider technology function in ensuring solutions align with business objectives Occasionally collaborate with offshore teams to ensure smooth handovers and continuity What we are looking for Essential experience Around 3 to 5 years experience in an analytical role such as Business Analyst or Solutions Analyst Experience working on transformation or large scale change programmes Strong stakeholder management and communication skills Experience working with both internal teams and third party technology suppliers Understanding of system change and technology delivery environments Experience working within Agile frameworks such as Scrum or Kanban Ability to document requirements clearly and translate business needs into technical solutions Personal attributes Naturally curious and comfortable asking challenging questions Strong communicator who can build relationships across the business Adaptable and comfortable working across multiple initiatives Confident navigating ambiguity and helping shape solutions Working environment This role offers a hybrid working model, typically with two to three days in the office , although there is flexibility depending on project needs. New starters are encouraged to spend more time in the office initially to build relationships and gain context. The team has a collaborative culture where analysts work closely together, share knowledge and support each other across initiatives. If you enjoy working in environments where you can influence change, collaborate with a wide range of stakeholders and help shape technology solutions, this could be a strong opportunity to explore.

Join us as a Fraud Customer Care Agent, where you'll be the first point of contact for our customers, offering empathetic and understanding support during challenging situations. With a passion for delivering excellent customer service, you will help protect customers from fraudulent activity, ensuring they feel valued, reassured, and secure. You'll be part of a supportive team with experienced mentors who will provide full training and ongoing guidance, ensuring you have everything you need to succeed in this critical role at Barclays. To excel in this role, you should have: • Demonstrated experience in telephony-based work, handling high call volumes and varied customer needs • Strong resilience, maintaining performance and composure under pressure • Consistent patience when managing complex or challenging interactions • High level of accuracy supported by hands on experience in detail critical tasks • Ability to learn quickly and apply new information effectively • Adaptability to change Desirable skills: • Proven fraud investigation experience, including identifying suspicious activity and mitigating risk • Skilled in supporting vulnerable customers with empathy, clarity, and appropriate safeguarding measures • Prior experience within banking or insurance environments, with strong understanding of industry standards • Previous roles in KYC and complaints handling, ensuring compliance and delivering fair customer outcomes You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Shift pattern: Monday to Sunday 7AM to 11PM (7 hours shift 5 days per week) We are happy to consider those who can work from our Northampton site. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Step into a fast-paced and ever-evolving role within the Fraud department as a Fraud Customer Care Colleague here at Barclays, where you'll be at the forefront of investigating multi-faceted customer complaints. You'll work directly with customers and external stakeholders to deliver clear, influential resolutions across multiple areas. This is more than just a complaints role - it's an opportunity to build deep knowledge, sharpen your communication skills, and make a real impact. With continuous coaching, upskilling, and development, you'll thrive in a supportive environment that values quality, attention to detail, and professional growth. To be successful in this role, you should have: The ability to work at pace and under pressure, while maintaining focus and accuracy High-quality complaint handling experience, with significant attention to spelling, grammar, and written communication Clear and confident communication, with the initiative to ask questions and strong investigative skills to support effective resolution Some other highly valued skills may include: Previous experience in Fraud and Complaint handling, demonstrating strong investigative and resolution skills Experience in coaching and development, supporting team growth and performance improvement As part of our Customer Care team, you'll receive a salary of £32,000. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role - we're offering you a career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations : Düsseldorf München London Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager - BCG Vantage on our Topic Activation path within BCG's Industrial Goods Practice Area, you will collaborate and partner in a growing global team, providing industry expertise and insights. You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams and sector leaders, helping structure and solve complex issues. Additionally, as a Manager - BCG Vantage you will drive development of intellectual property and knowledge assets to support the Aerospace & Defense sector, serving as an active contributor to commercialization efforts for the topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager - BCG Vantage, you may line manage a team of junior colleagues (though will not be expected to do so immediately), taking responsibility for their goal setting, ongoing feedback and career development support. We are seeking a qualified candidate to support projects within the Aerospace & Defense sectors across the globe, with a particular emphasis on the defense industry in Europe. A successful candidate will likely come from the aerospace and defense industry, an aerospace and defense consultancy, or think tanks. Military service, particularly in roles relevant to defense strategy, procurement and operations, would also be a strong asset. This role is geared for an individual with a strong understanding of the business dynamics across the European defense sector, especially those who can speak to the technical and corporate trends across all military domains. While this role is pitched at the Manager level, we welcome applications from candidates with slightly less experience who demonstrate strong capabilities - in which case we may consider appointment at the Senior Analyst level. YOU'RE GOOD AT Solving complex client problems through formulating relevant research and/or analytical approaches in aerospace and defense Driving development and maintenance of knowledge assets e.g. tools, databases, sector materials, based on different client contexts Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively Managing a portfolio of projects, with strong awareness of business priorities and commercial impact Training, coaching, and mentoring junior team members Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring 3+ years consulting experience in relevant aerospace and defense industry required; candidates with consulting experience (especially strategy, growth, go-to-market, and due diligence experience) preferred In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English; fluency in one or more other European languages is a major plus Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment; experience working with diverse international teams is a major plus Who You'll Work With As a Manager - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Security Continuous Monitoring Oversight Establish and lead BCG's first enterprise-wide Cybersecurity Continuous Monitoring (CSCM) program, ensuring continuous visibility into system, endpoint, network, and cloud activity. Define and implement governance models, including ownership of monitoring metrics (e.g., MTTD, MTTR, false positive rate, coverage completeness). Stand up monitoring processes and integrate telemetry sources across SIEM, EDR, identity, network, and cloud platforms. Ensure monitoring outputs are actionable, enriching detection and response activities and informing risk and compliance stakeholders. Technical Architecture & Integration Design and implement a continuous monitoring reference architecture, leveraging SIEM, SOAR, UEBA, and threat intelligence. Establish enterprise logging standards covering log coverage, retention, encryption, access, and integrity requirements. Drive automation of monitoring workflows and correlation logic to reduce dwell time and improve detection accuracy. Collaborate with threat intelligence teams to ensure real-time enrichment of event data and alignment with MITRE ATT&CK adversary tactics. Program & Capability Development Build the CCM capability from the ground up, defining the operating model, reporting cadence, and engagement with SOC, risk, and compliance. Develop and track KPIs, ensuring CCM effectiveness is measurable and communicated to senior stakeholders. Prioritize creation of top 5-10 operational dashboards and reports that provide critical enterprise visibility. Mature the function from initial operational capability (M1) toward advanced maturity, embedding continuous improvement cycles. STRATEGIC LEADERSHIP Serve as the founding leader for the CCM function, creating the strategy, roadmap, and tactical build plan. Partner with enterprise stakeholders across IT, Risk, and Security to align monitoring with business risk tolerance and resilience objectives. Influence senior leaders by translating technical telemetry insights into business-relevant intelligence. Build, inspire, and retain a high-performing team of analysts and engineers over time, leveraging both full-time staff and contractors. Advise senior leadership (via SecOPS) on monitoring-driven insights, risks, and mitigation recommendations. What You'll Bring Bachelor's degree (or equivalent). Master's preferred. 10+ years in cybersecurity operations, with at least 5 years in security monitoring, SOC leadership, or equivalent detection & response functions. Proven track record of building or maturing monitoring capabilities (SIEM, SOAR, telemetry pipelines, UEBA, threat intel integration). Knowledge of log ingestion, normalization, correlation, and enrichment processes. Familiarity with leading monitoring technologies: Splunk, DataDog, Microsoft Defender, CrowdStrike Falcon, Azure/AWS/GCP telemetry, threat intelligence platforms. Expertise in metrics-driven monitoring: defining, tracking, and reporting MTTD, MTTR, false positive rates, and coverage completeness. Familiarity with frameworks like NIST CSF, MITRE ATT&CK, and ISO 27001, with experience applying these to monitoring. Experience in threat hunting, anomaly detection, and behavioral analytics. Strong leadership skills: able to recruit, mentor, and develop a high-performing team in a newly established function. Executive presence: able to present complex monitoring data and risks to senior leadership in clear, concise business terms. Additional info COMPETENCIES: Director, Cybersecurity Continuous Monitoring Leads a critical security function with measurable business impact. Establishes foundational capabilities, manages delivery, and develops a growing team to support BCG's enterprise security posture. Technical & Functional Expertise Develops and executes the continuous monitoring strategy, aligned to enterprise security goals and SecOPS direction. Demonstrates deep technical expertise in telemetry ingestion, SIEM/SOAR integration, log management, and threat intelligence enrichment. Serves as a recognized expert in monitoring and detection, providing guidance to peers and influencing related security domains. Codifies monitoring practices and standards into repeatable processes and playbooks, reducing reliance on ad hoc approaches. Evaluates and pilots emerging monitoring technologies; ensures adoption of digital tools to scale efficiency and coverage. Problem Solving & Insight Frames monitoring and detection challenges in business-relevant terms (risk, resilience, compliance). Uses data-driven methods (metrics such as MTTD, MTTR, false positives) to identify control gaps and inform improvements. Translates complex monitoring outputs into actionable insights for stakeholders across IT, Risk, and Security. Innovates in detection methodologies, leveraging behavioral analytics, anomaly detection, and adversary simulations. Acts as a problem-solver during incidents, ensuring monitoring outputs guide rapid containment and response. Effectiveness & Value Creation Leads the build-out of the CCM function from the ground up, establishing governance, processes, and reporting. Structures, plans, and executes monitoring programs and initiatives, balancing near-term needs with long-term maturity goals. Delivers measurable outcomes (visibility, faster detection, reduced dwell time) that directly enhance business resilience. Proactively manages resources, balancing full-time staff and contractors to deliver capability within deadlines. Prioritizes actions with the highest impact on reducing enterprise cyber risk. Role Model Operates with integrity, safeguarding BCG and client data through responsible monitoring practices. Promotes a culture of transparency, accountability, and data-driven decision-making in the team. Demonstrates perseverance and adaptability in building a new function with high visibility and expectations. Creates an inclusive working environment that values diverse technical and analytical perspectives. Leads by example, modeling sustainable workload practices even under incident-driven pressure. Communication, Presence & Influence Develops and delivers clear dashboards, reports, and executive communications on monitoring outputs. Shapes perspectives by translating technical monitoring metrics into risk- and business-relevant insights. Communicates effectively across technical and non-technical audiences, ensuring alignment with IT and business leaders. Leads conversations in operational reviews, incident post-mortems, and governance forums. Encourages open dialogue within the team, and fosters credibility with cross-functional partners. Teaming & Collaboration Builds strong partnerships with SOC, Offensive Security, IT Operations, and Security Architecture teams. Develops productive relationships across regions and business units to expand telemetry coverage. Works collaboratively with compliance, risk, and audit to align monitoring with enterprise governance. Anticipates and manages conflicts in data ownership, tool coverage, and priorities, resolving them constructively. Promotes knowledge-sharing across security teams, reducing silos and strengthening collective defense. People Development & Leadership Defines the vision and purpose of the CCM function, instilling clarity and purpose for the team. Coaches and mentors analysts, engineers, and contractors to expand monitoring expertise. Provides stretch opportunities for team members to develop technical and leadership skills. Balances empowerment and oversight - ensuring autonomy in monitoring activities while maintaining governance discipline. Leads quality team meetings, defines clear objectives, and ensures alignment to SecOPS priorities. Provides frequent developmental feedback, fostering a culture of continuous learning and improvement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws click apply for full job details

Business Systems Lead - Transport & Logistics Enterprise Technology Location:Flexible UK / remote Travel:Regular travel between UK operational sites required (expensed beyond base location) Salary:£90-£100k + 10% Bonus + Excellent Benefits Leading provider of UK critical infrastructure requires a Business Systems Lead of the transport and logistics enterprise technology. This role will require you to deliver the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. This is a senior leadership role responsible for ensuring core operational, logistics and terminal systems are stable, scalable and aligned to business growth. You will lead a multidisciplinary team spanning applications, systems analysis and development while partnering closely with operations, engineering and senior IT leadership. The role offers significant scope to shape and modernise systems, improve automation and drive data-led performance across a large-scale operational environment. Location is flexible across the UK with regular travel to operational sites includingSouth Wales, the South Coast and the Humber region. The Role You will take ownership of the systems and applications that enable day-to-day operational performance across logistics, terminals and engineering functions. Key responsibilities include: Leading the support, maintenance and development of operational and logistics systems across multiple sites Managing and developing a team of solution managers, analysts and technical specialists Overseeing delivery of system enhancements, integrations and new capabilities aligned to business priorities Acting as the senior point of contact between IT and operational stakeholders Driving continuous improvement, automation and performance optimisation through technology Managing vendors, system integrator and third-party technology partners Ensuring strong service performance across incident, problem and change management Delivering and supporting BI, reporting and data solutions for operational performance Managing budgets, roadmaps and resource planning across the function Leading large-scale systems and transformation programmes Supporting long-term technology strategy for operational and logistics platforms This role combineshands-on technical understanding with strategic leadershipand will suit someone comfortable operating at both operational and executive levels. We are deliberately open on sector background and welcome candidates from: Logistics & supply chain Transport & distribution Ports & terminals Manufacturing or industrial environments Engineering or asset-heavy businesses Large-scale operational environments Experience required: Leadership of enterprise or operational systems within complex organisations Strong knowledge of logistics, supply chain or operational technology platforms Experience leading technical or applications teams Delivery of large-scale systems or transformation programmes Vendor and systems integrator management Budget ownership and strategic planning Experience improving processes through technology and automation Strong stakeholder engagement across technical and operational teams Highly desirable: Experience with ERP, supply chain or terminal systems Data, reporting and BI platform delivery Integration and automation initiatives Agile and structured delivery methodologies Location & Travel The role can be based flexibly across the UK, particularly around: Cardiff / South Wales Southampton / South Coast Hull / Humber region Regular travel between operational sites is required. The salary is a basic between £90-100K with an exceptional package / pension and bonus scheme JBRP1_UKTJ

Senior Data Engineer (AWS, Airflow, Python) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 65k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge technology or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting a UK government department responsible for consumer product safety with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Senior Data Engineer to play a key role in delivering high-quality data solutions across a range of client assignments, primarily within the UK public sector. You will design, build, and optimise cloud-based data platforms, working closely with multidisciplinary teams to understand data requirements and deliver scalable, reliable, and secure data pipelines. This role offers the opportunity to shape data architecture, influence technical decisions, and contribute to meaningful, data-driven outcomes. Key Responsibilities Design, develop, and maintain scalable data pipelines to extract, transform, and load (ETL) data into cloud-based data platforms, primarily AWS. Create and manage data models that support efficient storage, retrieval, and analysis of data. Utilise AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda to architect and maintain cloud data solutions. Maintain modular Terraform based IaC for reliable provisioning of AWS infrastructure. Develop, optimise and maintain robust data pipelines using Apache Airflow. Implement data transformation processes using Python to clean, preprocess, and enrich data for analytical use. Collaborate with data analysts, data scientists, developers, and other stakeholders to understand and integrate data requirements. Monitor, optimise, and tune data pipelines to ensure performance, reliability, and scalability. Identify data quality issues and implement data validation and cleansing processes. Maintain clear and comprehensive documentation covering data pipelines, models, and best practices. Work within a continuous integration environment with automated builds, deployments, and testing. Skills and Experience Strong experience designing and building data pipelines on cloud platforms, particularly AWS. Excellent proficiency in developing ETL processes and data transformation workflows. Strong SQL skills (postgresql) and advanced Python coding capability (essential). Experience working with AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda (essential). Understanding of Terraform codebases to create and manage AWS infrastructure. Experience developing, optimising, and maintaining data pipelines using Apache Airflow. Familiarity with distributed data processing systems such as Spark or Databricks. Experience working with high-performing, low-latency, or large-volume data systems. Ability to collaborate effectively within cross-functional, agile, delivery-focused teams. Experience defining data models, metadata, and data dictionaries to ensure consistency and accuracy. Qualifications & Certifications A degree or equivalent qualification in Computer Science, Data Science, or a related discipline (desirable). Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance . To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glassdoor and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A technical test including numerical, logical and verbal reasoning A technical interview with our consultants A management interview to assess cultural fit We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please contact X and submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role. Triad is a signatory to the Tech Talent Charter and a Disability Confident Leader.