Customer Care Advisor £24,784 plus overtime opportunity APRIL 13TH 2026 start date available. New Positions due to expansion and demand for customer service teams. Bradford Hybrid available or full-time office. My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal. They encourage a positive result for all of their customers and on average process over 87% of their claims for customers. This Insurance company are part of an International Group and offer a 12-week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4 Weeks classroom training then 8 weeks live with a buddy to coach you through. The hours for the first 12 weeks are 09 00 fully office based. Hybrid can commence after this 12 week training period. Monday to Friday no early or late nights with the occasional one in six Saturday eventually required once every 6 weeks for 4 hours which is paid overtime. Monday to Friday with 3 alternate start times of 0830, 08.45 or 09.15 Eventually they will need you to accommodate one in six Saturday mornings only 09 00 paid at time and a half. Working in a smaller team of customer service professionals with all levels of customer support exposure and having the support of 12 administrators. Alongside you will be supporting the technical team of engineers which is a larger team of around 40. The company are looking to welcome people into the business that are looking for an office-based customer support role. I would welcome someone that has a wealth of customer service or telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents. You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers. Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers Key requirements for the role: o You will need to have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements. o Fact find and transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, update all customer records accurately. o Advise customers with the next stage process and update any compliant administration. o Guide clients through the claims process on the portal. o Deliver excellent customer support under pressure and have the ability to problem solve. Superb Benefits Available: 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over Up to 10 additional holiday days on top of your allowance Discounts on products and gym membership discounts through Gym Flex Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years Cycle to work scheme and a £625 bonus for referring a friend Excellent pension match benefits and private healthcare with Bupa Discounts at local retail outlets and opportunities to win tickets to events Free parking onsite For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude. I have immediate interviews available and look forward to receiving your application, thank you for taking the time to apply. Lisa Farr Associates. Recruitment Specialist
Mar 11, 2026
Full time
Customer Care Advisor £24,784 plus overtime opportunity APRIL 13TH 2026 start date available. New Positions due to expansion and demand for customer service teams. Bradford Hybrid available or full-time office. My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal. They encourage a positive result for all of their customers and on average process over 87% of their claims for customers. This Insurance company are part of an International Group and offer a 12-week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4 Weeks classroom training then 8 weeks live with a buddy to coach you through. The hours for the first 12 weeks are 09 00 fully office based. Hybrid can commence after this 12 week training period. Monday to Friday no early or late nights with the occasional one in six Saturday eventually required once every 6 weeks for 4 hours which is paid overtime. Monday to Friday with 3 alternate start times of 0830, 08.45 or 09.15 Eventually they will need you to accommodate one in six Saturday mornings only 09 00 paid at time and a half. Working in a smaller team of customer service professionals with all levels of customer support exposure and having the support of 12 administrators. Alongside you will be supporting the technical team of engineers which is a larger team of around 40. The company are looking to welcome people into the business that are looking for an office-based customer support role. I would welcome someone that has a wealth of customer service or telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents. You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers. Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers Key requirements for the role: o You will need to have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements. o Fact find and transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, update all customer records accurately. o Advise customers with the next stage process and update any compliant administration. o Guide clients through the claims process on the portal. o Deliver excellent customer support under pressure and have the ability to problem solve. Superb Benefits Available: 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over Up to 10 additional holiday days on top of your allowance Discounts on products and gym membership discounts through Gym Flex Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years Cycle to work scheme and a £625 bonus for referring a friend Excellent pension match benefits and private healthcare with Bupa Discounts at local retail outlets and opportunities to win tickets to events Free parking onsite For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude. I have immediate interviews available and look forward to receiving your application, thank you for taking the time to apply. Lisa Farr Associates. Recruitment Specialist
Senior Delivery Manager Directorate: Standards Team: Workforce Development Manager: Director of Standards Direct reports: Education Network Manager, High Skills Performance Coach and Curriculum Lead (two colleagues) Role purpose The Senior Delivery Manager plays a key role in leading high-quality operational delivery across WorldSkills UK's workforce development products and services. The postholder will be responsible for contract, project and performance management, ensuring all programmes are delivered efficiently, consistently and to a high standard. Working closely with colleagues across the organisation, this role leads operational systems, processes and delivery management to support effective provision for further and higher education and the skills system, raising standards of teaching, learning and assessment. Key tasks and responsibilities The postholder will be accountable for ensuring that workforce development programmes and services are delivered efficiently, compliantly and to a high standard, with strong operational oversight and continuous improvement. Contract and project management: Lead contract and relationship management with key grant funders, ensuring compliance with funding agreements and timely resolution of delivery issues Ensure timely and accurate reporting, including regular performance updates and financial summaries, to support effective oversight and decision making Maintain strong operational governance by identifying, managing and mitigating risks, and escalating issues appropriately Oversee evaluation activity, ensuring evidence and insights to inform continuous improvement and future programme development Operational management: Oversee data management processes to ensure accurate collection, monitoring and reporting of operational and performance data Lead the development, implementation and continuous improvement of systems and tools that underpin programme delivery (e.g. CRM, dashboards, workflow) Design, refine and maintain operational processes that support high quality, efficient delivery and a positive customer experience across all workforce development activities Delivery management: Lead the planning, implementation and delivery of workforce development products and services to ensure they meet agreed project objectives, quality standards and stakeholder requirements Plan and oversee high impact events and training delivery, managing the full end to end customer journey from promotion and delegate engagement, through booking and delivery, to post event evaluation Ensure all activity is scheduled and sequenced effectively around the academic year Manage and support the team of trainers and coaches to deliver high quality, consistent and impactful training and engagement activity Coordinate internal and external resources to ensure smooth, timely and cost effective delivery of programmes and services General In addition to the key tasks and responsibilities set out above, employees at this level are expected to: Manage, support and motivate allocated staff to successfully deliver agreed activities and tasks Produce specification requirements in line with procurement processes for outsourced activity Contribute to organisational risk and issues management processes Support delivery of WorldSkills UK's strategic priorities and annual business plan Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively Contribute to a performance driven culture with robust monitoring, evaluation and reporting Demonstrate WorldSkills UK's values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture Promote and comply with WorldSkills UK's policies, including safeguarding, health and safety, equality, diversity and inclusion Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability. Person specification Key: E Essential / D Desirable. Qualifications and experience: Experience of operational, project or programme management within education, skills or workforce development E . Experience managing complex projects and multiple stakeholders in publicly funded or grant funded environments E . Experience of event management or oversight of outsourced delivery D . Knowledge and skills: Strong programme and budget management skills E . Ability to lead operational change initiatives and embed new systems and processes E . Strong analytical skills, with the ability to interpret complex information and translate insights into action E . Excellent risk management, problem solving and decision making skills E . Ability to influence and motivate colleagues and partners, including those working remotely E . Ability to build strong and effective relationships with internal and external stakeholders E . Personal qualities and attributes: Demonstrates professionalism, reliability and sound judgement E . Organised and methodical, with a structured approach to planning and delivery E . Able to work independently, using sound judgement and initiative, while collaborating effectively with others E . Able to identify practical solutions and improve ways of working E . Adapts positively to changing priorities and ways of working E . Works collaboratively with colleagues and partners to achieve shared goals E . Able to motivate and support others to deliver high quality work E . Special circumstances: Able to work occasionally outside normal hours where required E . Able to travel within the United Kingdom, where required E . Able to undertake occasional overnight stays where required E . How to apply WorldSkills UK is committed to making appointments on merit by fair and open processes and use a blind recruitment approach. Please ensure that you submit your application in Word (curriculum vitae and cover letter) to help us in this process. We recognise that no candidate is likely to meet every criterion in full. If your experience is not an exact match but you believe you can bring relevant skills and experience to the role, we encourage you to apply. For the full details on how to apply, read the full job pack attached to the advert. Interview process and timeline It is intended that the interview process will have two stages: Stage 1 - online via MS Teams. The interviews will be held on Tuesday 7 April 2026. Stage 2 - in person. Candidates progressing to the second stage will be invited to attend an in-person interview at our office: Third Floor, 52-54 St John Street, London EC1M 4HF. This stage of the interview process will take place on Wednesday 15 April 2026. Candidates will be asked to complete an interview task as part of this stage of the process, details of which will be provided to those invited to the interview. Reasonable adjustments will be offered to all candidates during the recruitment process. For further information please contact our Senior HR Manager, Andreea Ojog by an email. Application deadline The deadline for applications is Sunday, 29 March 2026 at 17:00. Please note that late or incomplete applications will not be considered.
Mar 11, 2026
Full time
Senior Delivery Manager Directorate: Standards Team: Workforce Development Manager: Director of Standards Direct reports: Education Network Manager, High Skills Performance Coach and Curriculum Lead (two colleagues) Role purpose The Senior Delivery Manager plays a key role in leading high-quality operational delivery across WorldSkills UK's workforce development products and services. The postholder will be responsible for contract, project and performance management, ensuring all programmes are delivered efficiently, consistently and to a high standard. Working closely with colleagues across the organisation, this role leads operational systems, processes and delivery management to support effective provision for further and higher education and the skills system, raising standards of teaching, learning and assessment. Key tasks and responsibilities The postholder will be accountable for ensuring that workforce development programmes and services are delivered efficiently, compliantly and to a high standard, with strong operational oversight and continuous improvement. Contract and project management: Lead contract and relationship management with key grant funders, ensuring compliance with funding agreements and timely resolution of delivery issues Ensure timely and accurate reporting, including regular performance updates and financial summaries, to support effective oversight and decision making Maintain strong operational governance by identifying, managing and mitigating risks, and escalating issues appropriately Oversee evaluation activity, ensuring evidence and insights to inform continuous improvement and future programme development Operational management: Oversee data management processes to ensure accurate collection, monitoring and reporting of operational and performance data Lead the development, implementation and continuous improvement of systems and tools that underpin programme delivery (e.g. CRM, dashboards, workflow) Design, refine and maintain operational processes that support high quality, efficient delivery and a positive customer experience across all workforce development activities Delivery management: Lead the planning, implementation and delivery of workforce development products and services to ensure they meet agreed project objectives, quality standards and stakeholder requirements Plan and oversee high impact events and training delivery, managing the full end to end customer journey from promotion and delegate engagement, through booking and delivery, to post event evaluation Ensure all activity is scheduled and sequenced effectively around the academic year Manage and support the team of trainers and coaches to deliver high quality, consistent and impactful training and engagement activity Coordinate internal and external resources to ensure smooth, timely and cost effective delivery of programmes and services General In addition to the key tasks and responsibilities set out above, employees at this level are expected to: Manage, support and motivate allocated staff to successfully deliver agreed activities and tasks Produce specification requirements in line with procurement processes for outsourced activity Contribute to organisational risk and issues management processes Support delivery of WorldSkills UK's strategic priorities and annual business plan Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively Contribute to a performance driven culture with robust monitoring, evaluation and reporting Demonstrate WorldSkills UK's values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture Promote and comply with WorldSkills UK's policies, including safeguarding, health and safety, equality, diversity and inclusion Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability. Person specification Key: E Essential / D Desirable. Qualifications and experience: Experience of operational, project or programme management within education, skills or workforce development E . Experience managing complex projects and multiple stakeholders in publicly funded or grant funded environments E . Experience of event management or oversight of outsourced delivery D . Knowledge and skills: Strong programme and budget management skills E . Ability to lead operational change initiatives and embed new systems and processes E . Strong analytical skills, with the ability to interpret complex information and translate insights into action E . Excellent risk management, problem solving and decision making skills E . Ability to influence and motivate colleagues and partners, including those working remotely E . Ability to build strong and effective relationships with internal and external stakeholders E . Personal qualities and attributes: Demonstrates professionalism, reliability and sound judgement E . Organised and methodical, with a structured approach to planning and delivery E . Able to work independently, using sound judgement and initiative, while collaborating effectively with others E . Able to identify practical solutions and improve ways of working E . Adapts positively to changing priorities and ways of working E . Works collaboratively with colleagues and partners to achieve shared goals E . Able to motivate and support others to deliver high quality work E . Special circumstances: Able to work occasionally outside normal hours where required E . Able to travel within the United Kingdom, where required E . Able to undertake occasional overnight stays where required E . How to apply WorldSkills UK is committed to making appointments on merit by fair and open processes and use a blind recruitment approach. Please ensure that you submit your application in Word (curriculum vitae and cover letter) to help us in this process. We recognise that no candidate is likely to meet every criterion in full. If your experience is not an exact match but you believe you can bring relevant skills and experience to the role, we encourage you to apply. For the full details on how to apply, read the full job pack attached to the advert. Interview process and timeline It is intended that the interview process will have two stages: Stage 1 - online via MS Teams. The interviews will be held on Tuesday 7 April 2026. Stage 2 - in person. Candidates progressing to the second stage will be invited to attend an in-person interview at our office: Third Floor, 52-54 St John Street, London EC1M 4HF. This stage of the interview process will take place on Wednesday 15 April 2026. Candidates will be asked to complete an interview task as part of this stage of the process, details of which will be provided to those invited to the interview. Reasonable adjustments will be offered to all candidates during the recruitment process. For further information please contact our Senior HR Manager, Andreea Ojog by an email. Application deadline The deadline for applications is Sunday, 29 March 2026 at 17:00. Please note that late or incomplete applications will not be considered.
Get Staffed Online Recruitment Limited
Staines, Middlesex
Truck Driver from 7.5T up to Artic Various shifts available: Day and night shifts; 4-on / 4-off; Monday Friday; Afternoon / Evening / Weekend Hourly rate: From £12.50 to £16 per hour, depending on experience and size of vehicle Full-Time, Permanent positions Enjoy consistent hours, paid annual leave, and the backing of an established company that values its Drivers. Roles and Responsibilities: Carrying out deliveries and collections of air freight and specialist goods for a range of customers. A mix of local and regional routes, always returning to base each day. Ensuring freight is safely loaded, stacked, and secured. Completing paperwork accurately and handing it in promptly. Following assigned routes and schedules, with flexibility to optimise where appropriate. Maintaining good communication with the transport office throughout the day. Performing daily vehicle checks and reporting any defects immediately. Using equipment such as a pump truck or tail-lift safely when required. Ensuring full compliance with RHA standards, Drivers hours rules, and tachograph requirements, including accurate record-keeping. Required Knowledge, Skills, and Abilities: Full, valid UK driving licence. Good local road knowledge and confident navigation using maps or satnav. Safe, responsible driving with full compliance to legal and CAA regulations. Basic IT skills (PDA/satnav use). Professional communication with customers and colleagues. Required Attitude and Personality: Reliable, punctual, and flexible with working hours. Courteous to colleagues, customers, and other road users. Calm and alert behind the wheel. Willing to take part in training and appraisals where required. Proud to represent our client positively and professionally. Experience, Qualifications, and Education Requirements: Full UK driving licence (essential). Clean CRC check (carried out before employment). Cargo Operative (non-screening) and Hazard Awareness training (required but provided if not already held). Benefits and Perks: Annual birthday bonus and discretionary company bonus. Employee of the Month recognition scheme. Generous holiday entitlement up to 25 days plus bank holidays (based on length of service and shift pattern). Weekly fresh fruit basket. Access to our client s Employee Assistance Programme. Guaranteed weekly hours with paid breaks. Paid overtime opportunities, including ad-hoc hours. Flexible start and finish times to support work-life balance. HGV upskilling opportunities based on performance and attendance. Career progression options GDP, ADR, or New Driver Trainer (in-house training provided). Full uniform provided, including safety shoes. Comprehensive on-the-job training during induction. Our Client Our client is a CAA-regulated air-freight transport company with over 25 years of experience delivering secure and specialist freight across the UK. They operate 24 hours a day, 7 days a week, providing dependable, compliant services for customers within and around the air-freight industry. Drivers are at the heart of what they do. By joining, you ll have a secure, full-time position with consistent work, supportive management, and the stability that agency roles can t always offer. If you re a safe, reliable Driver who takes pride in your work, our client would love to hear from you. Apply now with your CV.
Mar 11, 2026
Full time
Truck Driver from 7.5T up to Artic Various shifts available: Day and night shifts; 4-on / 4-off; Monday Friday; Afternoon / Evening / Weekend Hourly rate: From £12.50 to £16 per hour, depending on experience and size of vehicle Full-Time, Permanent positions Enjoy consistent hours, paid annual leave, and the backing of an established company that values its Drivers. Roles and Responsibilities: Carrying out deliveries and collections of air freight and specialist goods for a range of customers. A mix of local and regional routes, always returning to base each day. Ensuring freight is safely loaded, stacked, and secured. Completing paperwork accurately and handing it in promptly. Following assigned routes and schedules, with flexibility to optimise where appropriate. Maintaining good communication with the transport office throughout the day. Performing daily vehicle checks and reporting any defects immediately. Using equipment such as a pump truck or tail-lift safely when required. Ensuring full compliance with RHA standards, Drivers hours rules, and tachograph requirements, including accurate record-keeping. Required Knowledge, Skills, and Abilities: Full, valid UK driving licence. Good local road knowledge and confident navigation using maps or satnav. Safe, responsible driving with full compliance to legal and CAA regulations. Basic IT skills (PDA/satnav use). Professional communication with customers and colleagues. Required Attitude and Personality: Reliable, punctual, and flexible with working hours. Courteous to colleagues, customers, and other road users. Calm and alert behind the wheel. Willing to take part in training and appraisals where required. Proud to represent our client positively and professionally. Experience, Qualifications, and Education Requirements: Full UK driving licence (essential). Clean CRC check (carried out before employment). Cargo Operative (non-screening) and Hazard Awareness training (required but provided if not already held). Benefits and Perks: Annual birthday bonus and discretionary company bonus. Employee of the Month recognition scheme. Generous holiday entitlement up to 25 days plus bank holidays (based on length of service and shift pattern). Weekly fresh fruit basket. Access to our client s Employee Assistance Programme. Guaranteed weekly hours with paid breaks. Paid overtime opportunities, including ad-hoc hours. Flexible start and finish times to support work-life balance. HGV upskilling opportunities based on performance and attendance. Career progression options GDP, ADR, or New Driver Trainer (in-house training provided). Full uniform provided, including safety shoes. Comprehensive on-the-job training during induction. Our Client Our client is a CAA-regulated air-freight transport company with over 25 years of experience delivering secure and specialist freight across the UK. They operate 24 hours a day, 7 days a week, providing dependable, compliant services for customers within and around the air-freight industry. Drivers are at the heart of what they do. By joining, you ll have a secure, full-time position with consistent work, supportive management, and the stability that agency roles can t always offer. If you re a safe, reliable Driver who takes pride in your work, our client would love to hear from you. Apply now with your CV.
National Bereavement Service
Manchester, Lancashire
Position: Bereavement Training & Partnerships Manager Location: Remote (UK) - regular travel required (car and driving licence essential) Start date: ASAP Commitment: Full-time The Company We're Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK's most exciting and best-trusted group (you may have heard of some of our sister companies ) and we have a mission. We're on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death. But we can't do it alone, and that's why we're assembling a team of top performers to build with us. Ready to be part of something big? The Role The National Bereavement Service (NBS) is the specialist training arm supporting this mission. Our offer is growing rapidly, with long-term partnerships including Cadent Gas and Mercer Marsh, alongside a landmark 3-year research project with the University of Manchester to streamline death administration across public and private sectors. Following a period of significant growth, we are seeking an experienced and confident Training Manager to lead the development and delivery of our national bereavement training programmes. This hands-on leadership role is suited to a qualified trainer who can translate research-led insight into engaging, trauma-informed training for corporate, charity, and public sector audiences. You will help shape our national training offer through innovative programme design, delivery across key partnerships, and the ongoing strategic development of the NBS training provision. Key Responsibilities Training Design & I nnovation Evidence-Based Development : Support the development of evidence-based training programmes, integrating academic insights and real-world casework insights. Content Translation : Translate complex subject matter into accessible, engaging learning content for professionals across health, social care, financial services, legal, and public-sector settings. Digital Transformation : Drive the creation of training videos, case studies, and webinars, including the development of virtual delivery models and blended learning formats. Accreditation & Frameworks : Create CPD-accredited programmes and "Train the Trainer" frameworks to ensure scalable impact. Continuous Improvement : Lead the improvement of curricula by incorporating adult learning principles and evaluating programme effectiveness using qualitative and quantitative data. Resource Creation : Develop toolkits, guidance materials, and new products that expand revenue and strengthen professional competence in bereavement support and safeguarding. Partnerships & Stakeholder Engagement Strategic Delivery: Work collaboratively to deliver training across key corporate and regulated sector partnerships. Regulatory Awareness : Maintain a good understanding of vulnerability frameworks, such as Consumer Duty (FCA/Ofgem), and apply this context to training content where relevant. National Industry Representation : Act as a primary spokesperson for NBS at partnership meetings and national industry conferences. You must be comfortable and commanding when speaking to large audiences on stage to advocate for improved bereavement standards. Delivery & Team Leadership Operational Oversight: Manage the coordination of the national delivery calendar and lead the delivery of our more complex or bespoke training commissions. Mentorship & Quality : Provide guidance, coaching, and reflective practice support to internal trainers and external professionals to ensure delivery aligns with psychological safety standards. Capability Building : Develop internal capability through mentoring and structured learning pathways, helping teams navigate emotionally complex work with resilience and compassion. Who You Are Expert Facilitator: An experienced L&D professional with a grounding in psychology or adult learning, experienced in delivering training within emotionally sensitive environments. Outstanding Communicator: Confident engaging stakeholders across corporate, public, and charitable sectors. Research Literate: Comfortable translating complex academic material into practical workplace solutions. Strategic & Hands-on: Able to move between high-level programme design, detailed governance, and compassionate facilitation. Values-Led: A collaborative leader committed to professional, empathetic, and ethical bereavement support. Proactive: Highly organised with the flexibility to
Mar 11, 2026
Full time
Position: Bereavement Training & Partnerships Manager Location: Remote (UK) - regular travel required (car and driving licence essential) Start date: ASAP Commitment: Full-time The Company We're Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK's most exciting and best-trusted group (you may have heard of some of our sister companies ) and we have a mission. We're on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death. But we can't do it alone, and that's why we're assembling a team of top performers to build with us. Ready to be part of something big? The Role The National Bereavement Service (NBS) is the specialist training arm supporting this mission. Our offer is growing rapidly, with long-term partnerships including Cadent Gas and Mercer Marsh, alongside a landmark 3-year research project with the University of Manchester to streamline death administration across public and private sectors. Following a period of significant growth, we are seeking an experienced and confident Training Manager to lead the development and delivery of our national bereavement training programmes. This hands-on leadership role is suited to a qualified trainer who can translate research-led insight into engaging, trauma-informed training for corporate, charity, and public sector audiences. You will help shape our national training offer through innovative programme design, delivery across key partnerships, and the ongoing strategic development of the NBS training provision. Key Responsibilities Training Design & I nnovation Evidence-Based Development : Support the development of evidence-based training programmes, integrating academic insights and real-world casework insights. Content Translation : Translate complex subject matter into accessible, engaging learning content for professionals across health, social care, financial services, legal, and public-sector settings. Digital Transformation : Drive the creation of training videos, case studies, and webinars, including the development of virtual delivery models and blended learning formats. Accreditation & Frameworks : Create CPD-accredited programmes and "Train the Trainer" frameworks to ensure scalable impact. Continuous Improvement : Lead the improvement of curricula by incorporating adult learning principles and evaluating programme effectiveness using qualitative and quantitative data. Resource Creation : Develop toolkits, guidance materials, and new products that expand revenue and strengthen professional competence in bereavement support and safeguarding. Partnerships & Stakeholder Engagement Strategic Delivery: Work collaboratively to deliver training across key corporate and regulated sector partnerships. Regulatory Awareness : Maintain a good understanding of vulnerability frameworks, such as Consumer Duty (FCA/Ofgem), and apply this context to training content where relevant. National Industry Representation : Act as a primary spokesperson for NBS at partnership meetings and national industry conferences. You must be comfortable and commanding when speaking to large audiences on stage to advocate for improved bereavement standards. Delivery & Team Leadership Operational Oversight: Manage the coordination of the national delivery calendar and lead the delivery of our more complex or bespoke training commissions. Mentorship & Quality : Provide guidance, coaching, and reflective practice support to internal trainers and external professionals to ensure delivery aligns with psychological safety standards. Capability Building : Develop internal capability through mentoring and structured learning pathways, helping teams navigate emotionally complex work with resilience and compassion. Who You Are Expert Facilitator: An experienced L&D professional with a grounding in psychology or adult learning, experienced in delivering training within emotionally sensitive environments. Outstanding Communicator: Confident engaging stakeholders across corporate, public, and charitable sectors. Research Literate: Comfortable translating complex academic material into practical workplace solutions. Strategic & Hands-on: Able to move between high-level programme design, detailed governance, and compassionate facilitation. Values-Led: A collaborative leader committed to professional, empathetic, and ethical bereavement support. Proactive: Highly organised with the flexibility to
Zenith People are looking to recruitment an experienced Geospatial Surveying Apprenticeship Trainer. The role is to deliver high-quality teaching and learning for the Level 3 Geospatial Survey Technician apprenticeship, both face-to-face and remotely. Manage a caseload of learners and employers, ensuring timely achievement and progression. Support the raising of standards in line with strategic objectives and the technical demands of the geospatial sector. Role responsibilities and requirements: To deliver high quality teaching and learning sessions that will stimulate learning appropriate to learner needs covering topics including: Surveying principles and techniques - Use of GNSS, total stations, and laser scanners - Data collection, processing, and geospatial software (e.g. AutoCAD, GIS) - Health & safety in field environments - Mapping, cartography, and spatial data interpretation Prepare lesson plans and schemes of learning that meet the apprenticeship standard and reflect current industry practices. Use initial assessments to tailor learning for apprentices with varying levels of technical experience. Liaise with employers to ensure training reflects real-world surveying tasks and supports business needs. Monitor learner progress and provide feedback on technical skills, portfolio development, and EPA readiness. Support apprentices in developing core competencies such as: - Data accuracy and validation - Site preparation and equipment calibration - Understanding of geospatial ethics and data security Promote Maths and English in context (e.g. coordinate systems, scale, measurement conversions). Liaise with employers at reviews on the development of training programmes to satisfy employer requirements and add value to learners. Monitor learner progress to ensure learning continues and learners achieve in a timely manner. Support the achievement of KPI s, business performance, and contractual targets for learner retention and success rates. Ensure compliance with awarding body and Ofsted requirements, including IQA and audit readiness. Act on feedback from teaching observations, employers, peers, or other review processes. Provide impartial advice and guidance on career progression within the geospatial sector (e.g. moving into GIS analysis, land surveying, or civil engineering roles). Promote Safeguarding, Prevent, British Values, and EDI in all sessions. Maintain up-to-date knowledge of geospatial technologies and industry developments (e.g. drone surveying, BIM integration). Attend monthly caseload reviews and contribute to internal and external audits. Deliver commercial or CPD training in geospatial topics if required. Provide a high level of customer service to all learners and parties contacting the business. Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds. Ensuring learners work is marked in a timely manner (weekly) Design and deliver core skills and any fundable or commercial training as and when required. Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA Industry experience in land surveying, geospatial data collection, or mapping technologies. Be proficient in AutoCAD, GIS software, and surveying equipment. Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels. Experience of unsupervised working and using own initiative. Experience of online learning and assessment platforms. The ability to work in a target orientated environment and achieve required measures of success and quality. Understand different learning styles/needs and how to differentiate through various teaching methods. Be able to motivate self and learners. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Excellent organisational, IT and administrative skills Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory) To believe in and demonstrate values and team charter behaviours.
Mar 11, 2026
Full time
Zenith People are looking to recruitment an experienced Geospatial Surveying Apprenticeship Trainer. The role is to deliver high-quality teaching and learning for the Level 3 Geospatial Survey Technician apprenticeship, both face-to-face and remotely. Manage a caseload of learners and employers, ensuring timely achievement and progression. Support the raising of standards in line with strategic objectives and the technical demands of the geospatial sector. Role responsibilities and requirements: To deliver high quality teaching and learning sessions that will stimulate learning appropriate to learner needs covering topics including: Surveying principles and techniques - Use of GNSS, total stations, and laser scanners - Data collection, processing, and geospatial software (e.g. AutoCAD, GIS) - Health & safety in field environments - Mapping, cartography, and spatial data interpretation Prepare lesson plans and schemes of learning that meet the apprenticeship standard and reflect current industry practices. Use initial assessments to tailor learning for apprentices with varying levels of technical experience. Liaise with employers to ensure training reflects real-world surveying tasks and supports business needs. Monitor learner progress and provide feedback on technical skills, portfolio development, and EPA readiness. Support apprentices in developing core competencies such as: - Data accuracy and validation - Site preparation and equipment calibration - Understanding of geospatial ethics and data security Promote Maths and English in context (e.g. coordinate systems, scale, measurement conversions). Liaise with employers at reviews on the development of training programmes to satisfy employer requirements and add value to learners. Monitor learner progress to ensure learning continues and learners achieve in a timely manner. Support the achievement of KPI s, business performance, and contractual targets for learner retention and success rates. Ensure compliance with awarding body and Ofsted requirements, including IQA and audit readiness. Act on feedback from teaching observations, employers, peers, or other review processes. Provide impartial advice and guidance on career progression within the geospatial sector (e.g. moving into GIS analysis, land surveying, or civil engineering roles). Promote Safeguarding, Prevent, British Values, and EDI in all sessions. Maintain up-to-date knowledge of geospatial technologies and industry developments (e.g. drone surveying, BIM integration). Attend monthly caseload reviews and contribute to internal and external audits. Deliver commercial or CPD training in geospatial topics if required. Provide a high level of customer service to all learners and parties contacting the business. Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds. Ensuring learners work is marked in a timely manner (weekly) Design and deliver core skills and any fundable or commercial training as and when required. Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA Industry experience in land surveying, geospatial data collection, or mapping technologies. Be proficient in AutoCAD, GIS software, and surveying equipment. Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels. Experience of unsupervised working and using own initiative. Experience of online learning and assessment platforms. The ability to work in a target orientated environment and achieve required measures of success and quality. Understand different learning styles/needs and how to differentiate through various teaching methods. Be able to motivate self and learners. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Excellent organisational, IT and administrative skills Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory) To believe in and demonstrate values and team charter behaviours.
Customer Service Adviser (Student Support) Temporary Contract with The Open University Pay Rate: 12.79 per hour Location: Milton Keynes Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start . Training: 7-week on-site training period at MK7 6AA (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Mar 10, 2026
Seasonal
Customer Service Adviser (Student Support) Temporary Contract with The Open University Pay Rate: 12.79 per hour Location: Milton Keynes Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start . Training: 7-week on-site training period at MK7 6AA (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Manchester Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at M22 4UN (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Mar 10, 2026
Seasonal
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Manchester Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at M22 4UN (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Pertemps Open University
New Basford, Nottinghamshire
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Nottingham Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at NG5 1AH (with Fridays working from home). Post-training: The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Mar 10, 2026
Seasonal
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Nottingham Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at NG5 1AH (with Fridays working from home). Post-training: The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
# Relief Security Officer Job Introduction JLR Relief Officer The Benefits Health and Wellbeing Plans - including our family-friendly maternity policy. Flexible financial supportwith instant access to earned and authorised wages. Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform - so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme - earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. The Role We're looking for motivated, approachable, and dependable people to join our team. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact. We're looking for people who are Friendly, approachable, and professional in all interactions. Keen to learn, grow, and contribute to a positive team culture. Experienced in customer-facing roles or interested in building those skills. At least 18 years old - licence requirement by the Security Industry Authority. Punctual, dependable, flexible, and assured. SIA Guarding or Door Supervision licence holders.Previous experience in security is great, but if you've only recently got your SIA licence that's fine. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team. Your core responsibilities will include Offering guidance, information, and a friendly face as a first point of contact for customers. Ensuring the safety and security of colleagues and customers, providing a sense of assurance. Being a smart, approachable, and proactive presence as a security representative. Managing and responding to incidents effectively while remaining calm under pressure. Conducting security patrols, managing access points, and deterring unauthorised activity. Building strong relationships as part of a supportive and professional team. This role is about more than just security. It's about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers , and those with a passion for making a difference. Equality, Diversity, and Inclusion At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves. Relief Security Officer Salary £13 Frequency Monthly Job Reference carlisless/TP/27965/2263 Contract Type Temporary/Casual Closing Date 30 April, 2026 Job Category Security Business Unit JLR (New Sites) Location West Midlands , United Kingdom Posted on 4 March, 2026 Spread the word Jobs in the same category
Mar 10, 2026
Full time
# Relief Security Officer Job Introduction JLR Relief Officer The Benefits Health and Wellbeing Plans - including our family-friendly maternity policy. Flexible financial supportwith instant access to earned and authorised wages. Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform - so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme - earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. The Role We're looking for motivated, approachable, and dependable people to join our team. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact. We're looking for people who are Friendly, approachable, and professional in all interactions. Keen to learn, grow, and contribute to a positive team culture. Experienced in customer-facing roles or interested in building those skills. At least 18 years old - licence requirement by the Security Industry Authority. Punctual, dependable, flexible, and assured. SIA Guarding or Door Supervision licence holders.Previous experience in security is great, but if you've only recently got your SIA licence that's fine. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team. Your core responsibilities will include Offering guidance, information, and a friendly face as a first point of contact for customers. Ensuring the safety and security of colleagues and customers, providing a sense of assurance. Being a smart, approachable, and proactive presence as a security representative. Managing and responding to incidents effectively while remaining calm under pressure. Conducting security patrols, managing access points, and deterring unauthorised activity. Building strong relationships as part of a supportive and professional team. This role is about more than just security. It's about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers , and those with a passion for making a difference. Equality, Diversity, and Inclusion At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves. Relief Security Officer Salary £13 Frequency Monthly Job Reference carlisless/TP/27965/2263 Contract Type Temporary/Casual Closing Date 30 April, 2026 Job Category Security Business Unit JLR (New Sites) Location West Midlands , United Kingdom Posted on 4 March, 2026 Spread the word Jobs in the same category
Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience. Job Summary As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively. Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training. Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work. Key Responsibilities Program Management Oversee the daily logistics, administration, and client support for assigned training programs, including: Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects Update and review internal processes and make improvements as necessary Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible Account Co-ordination and Support Run client meetings, ensuring meetings are followed up with detailed minutes and action points. Address challenges promptly and implement solutions to enhance service delivery and client satisfaction. Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews) Co-ordinate key commercial processes, such as scheduling and annual order forms Support and co-ordinate client initiatives and projects end-to-end Virtual Producer Support(Webex / Zoom) Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues Support trainers in their preparations for the webinar/virtual tutorial Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions Monitor participation and assist with client reporting such as attendance tracking Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience Internal Course Administration Coordinate and track internal processes for course delivery Maintain and update the internal CRM system with course details and participant data Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions Ad hoc Projects Contribute to additional projects, such as marketing initiatives, client communications, and data management Assist in improving internal processes. We are a small company ,always looking for innovative ideas to enhance our client services and operational efficiency. Skills and Experience Essential(E) / Desired (D) 2+ year experience in a client-facing role (E) Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (E) Strong attention to detail; always striving for high quality and continuous improvement (E) Ability to work remotely(E) Flexible and adaptable approach(E) Strong project management skills(E) Experience with platform applications such as Zoom and Webex (E) Ability to work independently and to problem solve (E) Excellent written and verbal communication skills in a business-to-business environment (E) Experience and knowledge of LMS and CRM systems and best practice approaches (D)
Mar 09, 2026
Full time
Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience. Job Summary As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively. Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training. Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work. Key Responsibilities Program Management Oversee the daily logistics, administration, and client support for assigned training programs, including: Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects Update and review internal processes and make improvements as necessary Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible Account Co-ordination and Support Run client meetings, ensuring meetings are followed up with detailed minutes and action points. Address challenges promptly and implement solutions to enhance service delivery and client satisfaction. Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews) Co-ordinate key commercial processes, such as scheduling and annual order forms Support and co-ordinate client initiatives and projects end-to-end Virtual Producer Support(Webex / Zoom) Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues Support trainers in their preparations for the webinar/virtual tutorial Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions Monitor participation and assist with client reporting such as attendance tracking Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience Internal Course Administration Coordinate and track internal processes for course delivery Maintain and update the internal CRM system with course details and participant data Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions Ad hoc Projects Contribute to additional projects, such as marketing initiatives, client communications, and data management Assist in improving internal processes. We are a small company ,always looking for innovative ideas to enhance our client services and operational efficiency. Skills and Experience Essential(E) / Desired (D) 2+ year experience in a client-facing role (E) Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (E) Strong attention to detail; always striving for high quality and continuous improvement (E) Ability to work remotely(E) Flexible and adaptable approach(E) Strong project management skills(E) Experience with platform applications such as Zoom and Webex (E) Ability to work independently and to problem solve (E) Excellent written and verbal communication skills in a business-to-business environment (E) Experience and knowledge of LMS and CRM systems and best practice approaches (D)
Danish Customer Service Agent Location: Hybrid - Canary Wharf, London Salary: 26,700 + uncapped commission + benefits Hours: 37.5 hours per week (shifts between 8am-8pm Mon-Fri, weekend rota) TeamJobs is working with a leading international organisation to recruit a Danish-speaking Customer Service Agent to join their growing team based in Canary Wharf, London . This role is perfect for someone who enjoys speaking with customers, understanding their needs, and helping them find the right solution while delivering an excellent service experience. You will be handling inbound calls from customers , assisting with enquiries, bookings, modifications, and recommending additional products or services where appropriate. The Role As a Customer Service Agent, you will: Handle incoming calls from customers for sales and service enquiries Assist customers with bookings, modifications, confirmations and cancellations Identify opportunities to upsell additional services or upgrades Use internal systems to manage customer requests and bookings Deliver excellent customer service while meeting sales targets What We Are Looking For Fluent Danish and English (spoken and written) Experience in customer service, sales or call centre environments Strong communication and interpersonal skills Ability to work in a fast-paced and target-driven environment Good attention to detail and multitasking skills A positive and proactive approach to customer interaction What's on Offer Hybrid working opportunity in Canary Wharf, London 26,700 salary + uncapped commission Full training and ongoing development Opportunities to progress into roles such as Trainer, Quality Support, Social Media or Team Manager Company benefits including life insurance, discounts, and wellbeing perks If you are a Danish speaker who enjoys customer interaction and sales , we would love to hear from you. Apply today or contact TeamJobs for more information. COMMP
Mar 09, 2026
Full time
Danish Customer Service Agent Location: Hybrid - Canary Wharf, London Salary: 26,700 + uncapped commission + benefits Hours: 37.5 hours per week (shifts between 8am-8pm Mon-Fri, weekend rota) TeamJobs is working with a leading international organisation to recruit a Danish-speaking Customer Service Agent to join their growing team based in Canary Wharf, London . This role is perfect for someone who enjoys speaking with customers, understanding their needs, and helping them find the right solution while delivering an excellent service experience. You will be handling inbound calls from customers , assisting with enquiries, bookings, modifications, and recommending additional products or services where appropriate. The Role As a Customer Service Agent, you will: Handle incoming calls from customers for sales and service enquiries Assist customers with bookings, modifications, confirmations and cancellations Identify opportunities to upsell additional services or upgrades Use internal systems to manage customer requests and bookings Deliver excellent customer service while meeting sales targets What We Are Looking For Fluent Danish and English (spoken and written) Experience in customer service, sales or call centre environments Strong communication and interpersonal skills Ability to work in a fast-paced and target-driven environment Good attention to detail and multitasking skills A positive and proactive approach to customer interaction What's on Offer Hybrid working opportunity in Canary Wharf, London 26,700 salary + uncapped commission Full training and ongoing development Opportunities to progress into roles such as Trainer, Quality Support, Social Media or Team Manager Company benefits including life insurance, discounts, and wellbeing perks If you are a Danish speaker who enjoys customer interaction and sales , we would love to hear from you. Apply today or contact TeamJobs for more information. COMMP
Senior EW Trainer - Permanent - Full Time (Hybrid) Salary: c.£50-55,000 DOE Location: Base at Lincoln- (Likely 3 days at MASS or Customer sites) Benefits include: 25 days annual leave (inclusive of December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4 x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Why this role matters For over 40 years, MASS's Electronic Warfare Operations Support (EWOS) Group has delivered specialist software, services and training that directly support the UK and allied nations' EW and CEMA capabilities. We operate in a highly trusted, highly secure space, supporting programmes that genuinely shape operational outcomes. As part of our continued growth, we're expanding our training capability from our EW Academy in Lincoln. We're looking for Senior EW Trainers with real-world operational experience who can bring credibility, context and practical insight into the classroom. This is a role for people who have worked with EW, intelligence or CEMA systems in the real world and want to pass that knowledge on to the next generation of operators and analysts. What you'll focus on You'll design, develop and deliver specialist Electronic Warfare training to UK and international customers, ensuring courses are accurate, relevant and aligned to current operational realities. You'll: Design and deliver EW training courseware and supporting materials Provide subject matter expertise into bids, projects and customer engagement Act as a primary point of contact for training-related contract activity Assess students, capture feedback and continuously improve course content Support the wider training team, including deputising for the Training Delivery Manager when required Help shape future training offerings as EWOS grows its international customer base Location & working pattern This role is primarily based at our EW Academy in Lincoln, with hybrid working as standard. In practice, we're looking for someone who can be on site for the majority of the working week (typically around Tuesday to Thursday), with the remainder of time spent working remotely when appropriate. International travel will be required as part of customer programmes, sometimes at short notice. You'll be working alongside experienced EW specialists, engineers, scientists and former military personnel, delivering training in secure, operationally focused environments. How you'll support us You'll bring operational credibility into the training environment, helping customers build real capability, not just theoretical understanding. That means: Delivering high-quality, engaging and technically accurate training Translating operational experience into practical course content Building strong relationships with customers and course participants Supporting bids and growth activity with SME input Maintaining the security, quality and integrity of all training materials The invaluable experience you'll bring, to help us achieve more Essential experience Hands on experience in Electronic Warfare, ELINT, RESM, CEMA or related intelligence disciplines Knowledge of threat systems across air, land and maritime domains Experience working with emitter databases or operational EW tools Strong written and verbal communication skills Eligibility to obtain and maintain UK Government Security Check (SC) clearance (see UK Government guidance) Must be a UK or Five Eyes national Willingness to travel overseas as required Desirable experience Previous experience delivering training or instructional activity MOD, defence or military background Experience with Test & Evaluation or platform protection environments Knowledge of DSAT or equivalent training frameworks Experience with Learning Management Systems or project based environments Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced digital services that manage data and keep information safe. With a strong heritage in defence, we deliver robust solutions into environments where security expertise is essential. We work in close partnership with our customers, combining deep technical expertise with innovative thinking to deliver agile, resilient solutions that secure advantage and enable digital transformation. MASS is an equal opportunities employer. We value smart, skilled and motivated people, and in return we offer a supportive, friendly workplace where everyone has the opportunity to make a real impact. Apply today to see how working for MASS could work for you.
Mar 08, 2026
Full time
Senior EW Trainer - Permanent - Full Time (Hybrid) Salary: c.£50-55,000 DOE Location: Base at Lincoln- (Likely 3 days at MASS or Customer sites) Benefits include: 25 days annual leave (inclusive of December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4 x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Why this role matters For over 40 years, MASS's Electronic Warfare Operations Support (EWOS) Group has delivered specialist software, services and training that directly support the UK and allied nations' EW and CEMA capabilities. We operate in a highly trusted, highly secure space, supporting programmes that genuinely shape operational outcomes. As part of our continued growth, we're expanding our training capability from our EW Academy in Lincoln. We're looking for Senior EW Trainers with real-world operational experience who can bring credibility, context and practical insight into the classroom. This is a role for people who have worked with EW, intelligence or CEMA systems in the real world and want to pass that knowledge on to the next generation of operators and analysts. What you'll focus on You'll design, develop and deliver specialist Electronic Warfare training to UK and international customers, ensuring courses are accurate, relevant and aligned to current operational realities. You'll: Design and deliver EW training courseware and supporting materials Provide subject matter expertise into bids, projects and customer engagement Act as a primary point of contact for training-related contract activity Assess students, capture feedback and continuously improve course content Support the wider training team, including deputising for the Training Delivery Manager when required Help shape future training offerings as EWOS grows its international customer base Location & working pattern This role is primarily based at our EW Academy in Lincoln, with hybrid working as standard. In practice, we're looking for someone who can be on site for the majority of the working week (typically around Tuesday to Thursday), with the remainder of time spent working remotely when appropriate. International travel will be required as part of customer programmes, sometimes at short notice. You'll be working alongside experienced EW specialists, engineers, scientists and former military personnel, delivering training in secure, operationally focused environments. How you'll support us You'll bring operational credibility into the training environment, helping customers build real capability, not just theoretical understanding. That means: Delivering high-quality, engaging and technically accurate training Translating operational experience into practical course content Building strong relationships with customers and course participants Supporting bids and growth activity with SME input Maintaining the security, quality and integrity of all training materials The invaluable experience you'll bring, to help us achieve more Essential experience Hands on experience in Electronic Warfare, ELINT, RESM, CEMA or related intelligence disciplines Knowledge of threat systems across air, land and maritime domains Experience working with emitter databases or operational EW tools Strong written and verbal communication skills Eligibility to obtain and maintain UK Government Security Check (SC) clearance (see UK Government guidance) Must be a UK or Five Eyes national Willingness to travel overseas as required Desirable experience Previous experience delivering training or instructional activity MOD, defence or military background Experience with Test & Evaluation or platform protection environments Knowledge of DSAT or equivalent training frameworks Experience with Learning Management Systems or project based environments Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced digital services that manage data and keep information safe. With a strong heritage in defence, we deliver robust solutions into environments where security expertise is essential. We work in close partnership with our customers, combining deep technical expertise with innovative thinking to deliver agile, resilient solutions that secure advantage and enable digital transformation. MASS is an equal opportunities employer. We value smart, skilled and motivated people, and in return we offer a supportive, friendly workplace where everyone has the opportunity to make a real impact. Apply today to see how working for MASS could work for you.
Overview Job Title: SC Cleared IT Trainer Location: Bristol (with travel to other clients sites when required) Duration: until 30/ Rate: Up to £60 per hour via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you an experienced IT professional with a passion for training and a current Security Clearance? Our client, a leading organisation supporting the Royal Navy's maritime assets, is seeking a dedicated SC Cleared IT Trainer to deliver vital training solutions across defence projects. This is a fantastic opportunity to utilise your skills in a dynamic environment, supporting national security and operational excellence. What you'll be doing Deliver engaging and effective training sessions tailored to specialist audiences across multiple defence applications and systems. Manage the planning and scheduling of training activities, both remotely and at various customer sites in Bristol. Develop and adapt training content, including lesson plans and supporting documentation, ensuring alignment with organisational standards. Conduct assessments and evaluations to monitor learner progress and optimise training effectiveness. Collaborate with stakeholders to understand user requirements, deliver training solutions, and support continuous improvement. Support content publishing, review training materials, and facilitate Learning From Experience (LFE) activities to enhance future training delivery. Maintain strong relationships with customers, providing expert advice on application support, security, and upgrades. Travel to different sites as required to deliver training and support. What you'll bring Proven experience in delivering technical IT training, ideally within defence or complex enterprise environments. Strong knowledge of systems approach to training, with familiarity of JSP 822, JSP 440, and JSP 740 standards. Excellent communication skills, capable of engaging diverse audiences and managing stakeholder relationships. Ability to develop tailored training content and assessments. Experience in project management and content publishing. Knowledge of application security, licensing, and upgrade processes. A relevant qualification at Level 5 or equivalent in a related field, with professional membership preferred. Familiarity with the Defence Systematic Approach to Training (DSAT) and other defence standards. Why join this opportunity? Be part of a vital mission supporting the Royal Navy's operational readiness. Work within a collaborative, innovative team committed to excellence. Enjoy the challenge of delivering impactful training in a high-security environment. Competitive package and the chance to make a real difference in defence. If you meet these criteria and are ready to contribute your expertise to a crucial national security role, we want to hear from you! Apply now to support our client's mission in Bristol!
Mar 07, 2026
Full time
Overview Job Title: SC Cleared IT Trainer Location: Bristol (with travel to other clients sites when required) Duration: until 30/ Rate: Up to £60 per hour via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you an experienced IT professional with a passion for training and a current Security Clearance? Our client, a leading organisation supporting the Royal Navy's maritime assets, is seeking a dedicated SC Cleared IT Trainer to deliver vital training solutions across defence projects. This is a fantastic opportunity to utilise your skills in a dynamic environment, supporting national security and operational excellence. What you'll be doing Deliver engaging and effective training sessions tailored to specialist audiences across multiple defence applications and systems. Manage the planning and scheduling of training activities, both remotely and at various customer sites in Bristol. Develop and adapt training content, including lesson plans and supporting documentation, ensuring alignment with organisational standards. Conduct assessments and evaluations to monitor learner progress and optimise training effectiveness. Collaborate with stakeholders to understand user requirements, deliver training solutions, and support continuous improvement. Support content publishing, review training materials, and facilitate Learning From Experience (LFE) activities to enhance future training delivery. Maintain strong relationships with customers, providing expert advice on application support, security, and upgrades. Travel to different sites as required to deliver training and support. What you'll bring Proven experience in delivering technical IT training, ideally within defence or complex enterprise environments. Strong knowledge of systems approach to training, with familiarity of JSP 822, JSP 440, and JSP 740 standards. Excellent communication skills, capable of engaging diverse audiences and managing stakeholder relationships. Ability to develop tailored training content and assessments. Experience in project management and content publishing. Knowledge of application security, licensing, and upgrade processes. A relevant qualification at Level 5 or equivalent in a related field, with professional membership preferred. Familiarity with the Defence Systematic Approach to Training (DSAT) and other defence standards. Why join this opportunity? Be part of a vital mission supporting the Royal Navy's operational readiness. Work within a collaborative, innovative team committed to excellence. Enjoy the challenge of delivering impactful training in a high-security environment. Competitive package and the chance to make a real difference in defence. If you meet these criteria and are ready to contribute your expertise to a crucial national security role, we want to hear from you! Apply now to support our client's mission in Bristol!
Health & Safety Trainer and Assessor (Full Training)Peterborough (with travel to customer sites)£30,000-£38,000 + Car Allowance + Pension + Training & Qualifications + Benefits Do you have a proven background in health and safety and want to move into a professional trainer role?Are you looking to come off the tools and move into a trainer / assessor position where you can make a marked difference and help mold the future of utility / construction professionals?This established training provider continues to grow its health and safety capability, delivering high-impact training to utilities and construction sector clients. With investment in people, systems, and learner experience, they are committed to raising standards, maintaining compliance, and developing the next generation of safe, competent professionals.As part of a supportive training team, you will deliver and assess high-quality health and safety training both at the Peterborough centre and at customer sites. For candidates new to training, full mentoring and development will be provided, including support to gain formal training and assessing qualifications.This is an excellent opportunity to take the next step in your career, either to progress as an experienced trainer or to move off the tools into a rewarding health and safety training role.The Role Delivering high-quality health and safety training programmes to a wide range of learners, including operational staff and apprentices Building learning packages aligned to objectives and outcomes Delivering courses in centre and at customer sites Travel as required to customer locationsThe Person Occupational H&S professional looking to move into training (full support and development provided) Relevant health and safety qualifications (e.g., NEBOSH) Understanding and practical application of health and safety in workplace environmentsReference Number: BBBHTo apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan Ledger at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Mar 05, 2026
Full time
Health & Safety Trainer and Assessor (Full Training)Peterborough (with travel to customer sites)£30,000-£38,000 + Car Allowance + Pension + Training & Qualifications + Benefits Do you have a proven background in health and safety and want to move into a professional trainer role?Are you looking to come off the tools and move into a trainer / assessor position where you can make a marked difference and help mold the future of utility / construction professionals?This established training provider continues to grow its health and safety capability, delivering high-impact training to utilities and construction sector clients. With investment in people, systems, and learner experience, they are committed to raising standards, maintaining compliance, and developing the next generation of safe, competent professionals.As part of a supportive training team, you will deliver and assess high-quality health and safety training both at the Peterborough centre and at customer sites. For candidates new to training, full mentoring and development will be provided, including support to gain formal training and assessing qualifications.This is an excellent opportunity to take the next step in your career, either to progress as an experienced trainer or to move off the tools into a rewarding health and safety training role.The Role Delivering high-quality health and safety training programmes to a wide range of learners, including operational staff and apprentices Building learning packages aligned to objectives and outcomes Delivering courses in centre and at customer sites Travel as required to customer locationsThe Person Occupational H&S professional looking to move into training (full support and development provided) Relevant health and safety qualifications (e.g., NEBOSH) Understanding and practical application of health and safety in workplace environmentsReference Number: BBBHTo apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan Ledger at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
CNC Wood Machinist (Machine Demonstrator / Trainer) Castle Donnington, commutable from: Derby, Nottingham, Loughborough, Leicester, Burton upon Trent, Swadlincote, Coalville, Hucknall, Belper, Ilkeston, Heanor & all surrounding areas £33,000 - £35,000 + Training + Healthcare Plan + Company Pension + Career Progression + Excellent Company Benefits Are you a CNC Wood Machinist looking for an exciting new career offering full training and the chance to become a fully-fledged Machine Demonstrator & Trainer? On offer is a fantastic opportunity to join the global market leader within CNC machining, working with innovative, high-performance systems that set the benchmark for automation and quality in the woodworking industry. Alongside this the company will support your development as you work towards becoming a Machine Demonstrator & Trainer, showcasing cutting-edge machinery to prospective customers and ensuring new operators are confident Based at the company's state-of-the-art facilities Castle Donington, you'll work in a modern showroom environment, representing a world-renowned brand known for its commitment to excellence, customer support, and continuous improvement. This position would suit a CNC Wood Machinist looking to utilise their skills within a change of environment/career. The Role: Deliver clear, engaging demonstrations of advanced woodworking machinery. Train operators on machine functions and software systems. Provide prompt technical support by phone and online The Candidate: Skilled or qualified Wood Machinist with practical machine experience. Confident with technology and quick to learn new software. Strong communicator Reference Number: BBBH270718 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Patrick Simper at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Mar 04, 2026
Full time
CNC Wood Machinist (Machine Demonstrator / Trainer) Castle Donnington, commutable from: Derby, Nottingham, Loughborough, Leicester, Burton upon Trent, Swadlincote, Coalville, Hucknall, Belper, Ilkeston, Heanor & all surrounding areas £33,000 - £35,000 + Training + Healthcare Plan + Company Pension + Career Progression + Excellent Company Benefits Are you a CNC Wood Machinist looking for an exciting new career offering full training and the chance to become a fully-fledged Machine Demonstrator & Trainer? On offer is a fantastic opportunity to join the global market leader within CNC machining, working with innovative, high-performance systems that set the benchmark for automation and quality in the woodworking industry. Alongside this the company will support your development as you work towards becoming a Machine Demonstrator & Trainer, showcasing cutting-edge machinery to prospective customers and ensuring new operators are confident Based at the company's state-of-the-art facilities Castle Donington, you'll work in a modern showroom environment, representing a world-renowned brand known for its commitment to excellence, customer support, and continuous improvement. This position would suit a CNC Wood Machinist looking to utilise their skills within a change of environment/career. The Role: Deliver clear, engaging demonstrations of advanced woodworking machinery. Train operators on machine functions and software systems. Provide prompt technical support by phone and online The Candidate: Skilled or qualified Wood Machinist with practical machine experience. Confident with technology and quick to learn new software. Strong communicator Reference Number: BBBH270718 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Patrick Simper at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
LOCATION: World Business Centre 3, Hounslow, TW6 2TA REPORTING TO: Health & Safety Manager CONTRACT: Full Time, 40 hours per week, Permanent SHIFT PATTERN: Monday to Friday If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! CROLEplas H5.awen purposee> while'IE B />brf. ROLE OVERVIEW AND PURPOSE The Safety Manager Aviation is integral to ensuring ABM Aviation's safety protocols and procedures are effectively implemented across our PRN operations at London Heathrow Airport. The primary focus will be on fostering a culture of safety excellence, compliance with aviation regulations, and continuous improvement in safety practices throughout the organisation. KEY RESPONSIBILITIES Facilitate and drive internal compliance and awareness of QHSE throughout the operation, by ensuring that corporate and sector policy/procedures are adhered to and complied with Assist the Head of QHSE in the maintaining aviation sector QHSE procedures Implement QHSE policy changes, in conjunction with the Head of QHSE Support the Head of QHSE in the review of internal system procedures, inc. ensuring QHSE reporting platforms are updated, monitored, maintained. Work proactively with managers and other key employees to establish and maintain a programme of continuous improvement in the management of health, safety and wellbeing within their areas of responsibility. Collaborate closely with operational teams to ensure safety concerns are addressed effectively and in a timely manner. Oversee the implementation, and monitoring of可 security management systems (SMS) and support development in accordance with safety regulatory requirements. Conduct safety audits and inspections to identify potential hazards and ensure compliance with industry standards. Lead the investigation of incidents and accidents, preparing detailed reports and recommendations to prevent recurrence. Analyse safety performance data and develop proactive strategies to enhance safety outcomes. Act as the primary point of contact for aviation safety-related inquiries, maintaining communication with relevant stakeholders, including regulatory bodies. Facilitate safety meetings, workshops, and seminars to engage Customers, employees and leadership on safety initiatives. Maintain knowledge of industry trends, regulations, and standards to ensure ABM Aviation stays at the forefront of safety management. Support in the Management of insurance claims, inclusive of ascertaining the occurrence through investigation reports Plan practical and effective methods (both preventative and remedial) when promoting QHSE and safe working practices including risk assessment Support the operation in the delivery of management QHSE training and monitoring of competencies. Deliver safety training programs Literacy's all employees, promoting awareness and adherence to safety policies and procedures. REQUIRED SKILLS AND EXPERIENCE Essential Professional certifications in aviation safety or health and safety (e.g., NEBOSH). Knowledge of aviation regulations, standards, and best practices (CAA, ICAO, EASA, etc.). Good knowledge of health, safety, environment and quality standards, management and implementation Experience in conducting safety audits, risk assessments, and incident investigations. Strong leadershipშირ সচ interpersonal skills, with the ability to communicate effectively at all levels. The ability to build and maintain professional and proactive relationships with the organisation, our client base and the Aviation Management peer group Demonstrated ability to promote a positive safety culture and engage employees in safety initiatives. Ability to work independently and collaboratively within a multidisciplinary team. Strong organisation, prioritisation and planning skills Full clean UK driving licence or other accepted licence Desirable A minimum of 5 years of experience in aviation safety management or a similar role. A degree in Occupational Health and Safety, Environmental Science, or a related field.Level 3 trainer (Tamni & Safety Training) (IOSH) Membership of Health and Safety networking professional forums / organisations, e.g., IOSH Internal Auditor Experience in the implementation of Safety Management Systems. Understanding of emergency response planning and crisis management. First Aid at Work certificate Health & Safety Responsibilities Always follow ABM Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counselling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative_maximum app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page ABOUT Marte ABM is one of the world's largest providers of.cbo integrated facility يحتوي services. A driving force for a more cleaner, 건강, and a sustainable world, ABM provides essential services that improve the spaces and places that matter most. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder'sifiz role and/or the needs of the business.
Mar 03, 2026
Full time
LOCATION: World Business Centre 3, Hounslow, TW6 2TA REPORTING TO: Health & Safety Manager CONTRACT: Full Time, 40 hours per week, Permanent SHIFT PATTERN: Monday to Friday If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! CROLEplas H5.awen purposee> while'IE B />brf. ROLE OVERVIEW AND PURPOSE The Safety Manager Aviation is integral to ensuring ABM Aviation's safety protocols and procedures are effectively implemented across our PRN operations at London Heathrow Airport. The primary focus will be on fostering a culture of safety excellence, compliance with aviation regulations, and continuous improvement in safety practices throughout the organisation. KEY RESPONSIBILITIES Facilitate and drive internal compliance and awareness of QHSE throughout the operation, by ensuring that corporate and sector policy/procedures are adhered to and complied with Assist the Head of QHSE in the maintaining aviation sector QHSE procedures Implement QHSE policy changes, in conjunction with the Head of QHSE Support the Head of QHSE in the review of internal system procedures, inc. ensuring QHSE reporting platforms are updated, monitored, maintained. Work proactively with managers and other key employees to establish and maintain a programme of continuous improvement in the management of health, safety and wellbeing within their areas of responsibility. Collaborate closely with operational teams to ensure safety concerns are addressed effectively and in a timely manner. Oversee the implementation, and monitoring of可 security management systems (SMS) and support development in accordance with safety regulatory requirements. Conduct safety audits and inspections to identify potential hazards and ensure compliance with industry standards. Lead the investigation of incidents and accidents, preparing detailed reports and recommendations to prevent recurrence. Analyse safety performance data and develop proactive strategies to enhance safety outcomes. Act as the primary point of contact for aviation safety-related inquiries, maintaining communication with relevant stakeholders, including regulatory bodies. Facilitate safety meetings, workshops, and seminars to engage Customers, employees and leadership on safety initiatives. Maintain knowledge of industry trends, regulations, and standards to ensure ABM Aviation stays at the forefront of safety management. Support in the Management of insurance claims, inclusive of ascertaining the occurrence through investigation reports Plan practical and effective methods (both preventative and remedial) when promoting QHSE and safe working practices including risk assessment Support the operation in the delivery of management QHSE training and monitoring of competencies. Deliver safety training programs Literacy's all employees, promoting awareness and adherence to safety policies and procedures. REQUIRED SKILLS AND EXPERIENCE Essential Professional certifications in aviation safety or health and safety (e.g., NEBOSH). Knowledge of aviation regulations, standards, and best practices (CAA, ICAO, EASA, etc.). Good knowledge of health, safety, environment and quality standards, management and implementation Experience in conducting safety audits, risk assessments, and incident investigations. Strong leadershipშირ সচ interpersonal skills, with the ability to communicate effectively at all levels. The ability to build and maintain professional and proactive relationships with the organisation, our client base and the Aviation Management peer group Demonstrated ability to promote a positive safety culture and engage employees in safety initiatives. Ability to work independently and collaboratively within a multidisciplinary team. Strong organisation, prioritisation and planning skills Full clean UK driving licence or other accepted licence Desirable A minimum of 5 years of experience in aviation safety management or a similar role. A degree in Occupational Health and Safety, Environmental Science, or a related field.Level 3 trainer (Tamni & Safety Training) (IOSH) Membership of Health and Safety networking professional forums / organisations, e.g., IOSH Internal Auditor Experience in the implementation of Safety Management Systems. Understanding of emergency response planning and crisis management. First Aid at Work certificate Health & Safety Responsibilities Always follow ABM Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counselling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative_maximum app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page ABOUT Marte ABM is one of the world's largest providers of.cbo integrated facility يحتوي services. A driving force for a more cleaner, 건강, and a sustainable world, ABM provides essential services that improve the spaces and places that matter most. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder'sifiz role and/or the needs of the business.
LOCATION: World Business Centre 3, Hounslow, TW6 2TA REPORTING TO: Health & Safety Manager CONTRACT: Full Time, 40 hours per week, Permanent SHIFT PATTERN: Monday to Friday If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! CROLEplas H5.awen purposee> while'IE B />brf. ROLE OVERVIEW AND PURPOSE The Safety Manager Aviation is integral to ensuring ABM Aviation's safety protocols and procedures are effectively implemented across our PRN operations at London Heathrow Airport. The primary focus will be on fostering a culture of safety excellence, compliance with aviation regulations, and continuous improvement in safety practices throughout the organisation. KEY RESPONSIBILITIES Facilitate and drive internal compliance and awareness of QHSE throughout the operation, by ensuring that corporate and sector policy/procedures are adhered to and complied with Assist the Head of QHSE in the maintaining aviation sector QHSE procedures Implement QHSE policy changes, in conjunction with the Head of QHSE Support the Head of QHSE in the review of internal system procedures, inc. ensuring QHSE reporting platforms are updated, monitored, maintained. Work proactively with managers and other key employees to establish and maintain a programme of continuous improvement in the management of health, safety and wellbeing within their areas of responsibility. Collaborate closely with operational teams to ensure safety concerns are addressed effectively and in a timely manner. Oversee the implementation, and monitoring of可 security management systems (SMS) and support development in accordance with safety regulatory requirements. Conduct safety audits and inspections to identify potential hazards and ensure compliance with industry standards. Lead the investigation of incidents and accidents, preparing detailed reports and recommendations to prevent recurrence. Analyse safety performance data and develop proactive strategies to enhance safety outcomes. Act as the primary point of contact for aviation safety-related inquiries, maintaining communication with relevant stakeholders, including regulatory bodies. Facilitate safety meetings, workshops, and seminars to engage Customers, employees and leadership on safety initiatives. Maintain knowledge of industry trends, regulations, and standards to ensure ABM Aviation stays at the forefront of safety management. Support in the Management of insurance claims, inclusive of ascertaining the occurrence through investigation reports Plan practical and effective methods (both preventative and remedial) when promoting QHSE and safe working practices including risk assessment Support the operation in the delivery of management QHSE training and monitoring of competencies. Deliver safety training programs Literacy's all employees, promoting awareness and adherence to safety policies and procedures. REQUIRED SKILLS AND EXPERIENCE Essential Professional certifications in aviation safety or health and safety (e.g., NEBOSH). Knowledge of aviation regulations, standards, and best practices (CAA, ICAO, EASA, etc.). Good knowledge of health, safety, environment and quality standards, management and implementation Experience in conducting safety audits, risk assessments, and incident investigations. Strong leadershipშირ সচ interpersonal skills, with the ability to communicate effectively at all levels. The ability to build and maintain professional and proactive relationships with the organisation, our client base and the Aviation Management peer group Demonstrated ability to promote a positive safety culture and engage employees in safety initiatives. Ability to work independently and collaboratively within a multidisciplinary team. Strong organisation, prioritisation and planning skills Full clean UK driving licence or other accepted licence Desirable A minimum of 5 years of experience in aviation safety management or a similar role. A degree in Occupational Health and Safety, Environmental Science, or a related field.Level 3 trainer (Tamni & Safety Training) (IOSH) Membership of Health and Safety networking professional forums / organisations, e.g., IOSH Internal Auditor Experience in the implementation of Safety Management Systems. Understanding of emergency response planning and crisis management. First Aid at Work certificate Health & Safety Responsibilities Always follow ABM Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counselling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative_maximum app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page ABOUT Marte ABM is one of the world's largest providers of.cbo integrated facility يحتوي services. A driving force for a more cleaner, 건강, and a sustainable world, ABM provides essential services that improve the spaces and places that matter most. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder'sifiz role and/or the needs of the business.
Mar 03, 2026
Full time
LOCATION: World Business Centre 3, Hounslow, TW6 2TA REPORTING TO: Health & Safety Manager CONTRACT: Full Time, 40 hours per week, Permanent SHIFT PATTERN: Monday to Friday If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! CROLEplas H5.awen purposee> while'IE B />brf. ROLE OVERVIEW AND PURPOSE The Safety Manager Aviation is integral to ensuring ABM Aviation's safety protocols and procedures are effectively implemented across our PRN operations at London Heathrow Airport. The primary focus will be on fostering a culture of safety excellence, compliance with aviation regulations, and continuous improvement in safety practices throughout the organisation. KEY RESPONSIBILITIES Facilitate and drive internal compliance and awareness of QHSE throughout the operation, by ensuring that corporate and sector policy/procedures are adhered to and complied with Assist the Head of QHSE in the maintaining aviation sector QHSE procedures Implement QHSE policy changes, in conjunction with the Head of QHSE Support the Head of QHSE in the review of internal system procedures, inc. ensuring QHSE reporting platforms are updated, monitored, maintained. Work proactively with managers and other key employees to establish and maintain a programme of continuous improvement in the management of health, safety and wellbeing within their areas of responsibility. Collaborate closely with operational teams to ensure safety concerns are addressed effectively and in a timely manner. Oversee the implementation, and monitoring of可 security management systems (SMS) and support development in accordance with safety regulatory requirements. Conduct safety audits and inspections to identify potential hazards and ensure compliance with industry standards. Lead the investigation of incidents and accidents, preparing detailed reports and recommendations to prevent recurrence. Analyse safety performance data and develop proactive strategies to enhance safety outcomes. Act as the primary point of contact for aviation safety-related inquiries, maintaining communication with relevant stakeholders, including regulatory bodies. Facilitate safety meetings, workshops, and seminars to engage Customers, employees and leadership on safety initiatives. Maintain knowledge of industry trends, regulations, and standards to ensure ABM Aviation stays at the forefront of safety management. Support in the Management of insurance claims, inclusive of ascertaining the occurrence through investigation reports Plan practical and effective methods (both preventative and remedial) when promoting QHSE and safe working practices including risk assessment Support the operation in the delivery of management QHSE training and monitoring of competencies. Deliver safety training programs Literacy's all employees, promoting awareness and adherence to safety policies and procedures. REQUIRED SKILLS AND EXPERIENCE Essential Professional certifications in aviation safety or health and safety (e.g., NEBOSH). Knowledge of aviation regulations, standards, and best practices (CAA, ICAO, EASA, etc.). Good knowledge of health, safety, environment and quality standards, management and implementation Experience in conducting safety audits, risk assessments, and incident investigations. Strong leadershipშირ সচ interpersonal skills, with the ability to communicate effectively at all levels. The ability to build and maintain professional and proactive relationships with the organisation, our client base and the Aviation Management peer group Demonstrated ability to promote a positive safety culture and engage employees in safety initiatives. Ability to work independently and collaboratively within a multidisciplinary team. Strong organisation, prioritisation and planning skills Full clean UK driving licence or other accepted licence Desirable A minimum of 5 years of experience in aviation safety management or a similar role. A degree in Occupational Health and Safety, Environmental Science, or a related field.Level 3 trainer (Tamni & Safety Training) (IOSH) Membership of Health and Safety networking professional forums / organisations, e.g., IOSH Internal Auditor Experience in the implementation of Safety Management Systems. Understanding of emergency response planning and crisis management. First Aid at Work certificate Health & Safety Responsibilities Always follow ABM Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counselling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative_maximum app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page ABOUT Marte ABM is one of the world's largest providers of.cbo integrated facility يحتوي services. A driving force for a more cleaner, 건강, and a sustainable world, ABM provides essential services that improve the spaces and places that matter most. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder'sifiz role and/or the needs of the business.
DEKRA Organisational & Process Safety
Westhill, Aberdeenshire
Training Support Officer Process Safety Location: Fully Remote or Hybrid Aberdeen (Office & Home Working) Salary: £30K 35K per annum, DOE, Full Time Equivalent Contract: Part-Time, Four Days (30 hours) per week, Permanent Support the Delivery of Specialist Process Safety Training! DEKRA Process Safety is looking for a highly organised and proactive Training Support Officer to join our growing Training team. This hybrid or fully remote role plays a key part in ensuring our open, in-house and e-learning courses run smoothly from initial set-up through to post-course follow-up. You ll be central to coordinating logistics, managing delegate communications, and supporting course content as well as admin and billing. If you enjoy organisation, attention to detail, and working in a professional, safety-led environment this is an excellent opportunity to build your career within a global organisation. The Role You ll support the planning, coordination and financial administration of Process Safety training programmes, ensuring a seamless experience for trainers and delegates alike. Key Responsibilities Course Coordination & Delivery Support (60%) Set up open and in-house training courses Create schedules, attendance lists and joining instructions Ensure all trainer materials and course documentation are prepared in advance Send invites and manage online sessions via Teams or Livestorm Provide basic on-the-day support for virtual training sessions Book venues, meeting rooms, AV and catering for in-person training Coordinate logistics and delegate communications Prepare and issue certificates, including Credly digital accreditations Maintain and update training materials, templates and checklists Work with Marketing to ensure website course listings remain accurate Collate and summarise course feedback and evaluation results Support outreach activity to drive course attendance Track responses, follow-ups and outcomes accurately Maintain clean and compliant contact lists Support reporting on conversion from outreach to booking Training Content Maintenance (20%) Ownership of PowerPoint course materials ensuring alignment with brand guidelines standards Support in multimedia integration - text, audio, images, animations, and video. Financial Administration (20%) Ownership of Training service POs, working with Sales Teams and Finance team to manage accurate and timely invoicing for training services. What We re Looking For Essential Skills & Experience Strong organisational skills and exceptional attention to detail Confident written communicator with professional email etiquette Comfortable working to activity targets and managing structured tasks Proficient in Microsoft Office (Outlook, Excel, Teams) Awareness of data protection and handling personal data responsibly Desirable Financial administration experience Experience supporting training, events, webinars or customer service Familiarity with webinar platforms such as Livestorm Experience using CRM systems or tracking tools (SalesForce) Working knowledge of SAP Basic understanding of GDPR in relation to training administration What Success Looks Like Accurate and timely course set-up Joining instructions and materials issued on time Prospecting activity completed and tracked weekly Strong conversion from outreach to booking Timely issuing of certificates and digital accreditations Positive delegate feedback on communication and course experience Why Join DEKRA DEKRA is a global leader in safety, inspection and certification services. At DEKRA, safety isn t just a policy it s a core value. You ll be joining a team that lives by: Responsibility for Safety Customer Orientation Integrity Entrepreneurship Team Spirit We encourage collaboration, proactive thinking and continuous improvement and we recognise and celebrate success. Development Development opportunities within DEKRA will depend on business needs and individual performance, with scope to progress within training, operations or wider business functions. Ready to Apply If you re an organised, proactive professional who thrives in a structured, detail-focused role and wants to support high-quality technical training delivery we d love to hear from you! No agencies please.
Feb 27, 2026
Full time
Training Support Officer Process Safety Location: Fully Remote or Hybrid Aberdeen (Office & Home Working) Salary: £30K 35K per annum, DOE, Full Time Equivalent Contract: Part-Time, Four Days (30 hours) per week, Permanent Support the Delivery of Specialist Process Safety Training! DEKRA Process Safety is looking for a highly organised and proactive Training Support Officer to join our growing Training team. This hybrid or fully remote role plays a key part in ensuring our open, in-house and e-learning courses run smoothly from initial set-up through to post-course follow-up. You ll be central to coordinating logistics, managing delegate communications, and supporting course content as well as admin and billing. If you enjoy organisation, attention to detail, and working in a professional, safety-led environment this is an excellent opportunity to build your career within a global organisation. The Role You ll support the planning, coordination and financial administration of Process Safety training programmes, ensuring a seamless experience for trainers and delegates alike. Key Responsibilities Course Coordination & Delivery Support (60%) Set up open and in-house training courses Create schedules, attendance lists and joining instructions Ensure all trainer materials and course documentation are prepared in advance Send invites and manage online sessions via Teams or Livestorm Provide basic on-the-day support for virtual training sessions Book venues, meeting rooms, AV and catering for in-person training Coordinate logistics and delegate communications Prepare and issue certificates, including Credly digital accreditations Maintain and update training materials, templates and checklists Work with Marketing to ensure website course listings remain accurate Collate and summarise course feedback and evaluation results Support outreach activity to drive course attendance Track responses, follow-ups and outcomes accurately Maintain clean and compliant contact lists Support reporting on conversion from outreach to booking Training Content Maintenance (20%) Ownership of PowerPoint course materials ensuring alignment with brand guidelines standards Support in multimedia integration - text, audio, images, animations, and video. Financial Administration (20%) Ownership of Training service POs, working with Sales Teams and Finance team to manage accurate and timely invoicing for training services. What We re Looking For Essential Skills & Experience Strong organisational skills and exceptional attention to detail Confident written communicator with professional email etiquette Comfortable working to activity targets and managing structured tasks Proficient in Microsoft Office (Outlook, Excel, Teams) Awareness of data protection and handling personal data responsibly Desirable Financial administration experience Experience supporting training, events, webinars or customer service Familiarity with webinar platforms such as Livestorm Experience using CRM systems or tracking tools (SalesForce) Working knowledge of SAP Basic understanding of GDPR in relation to training administration What Success Looks Like Accurate and timely course set-up Joining instructions and materials issued on time Prospecting activity completed and tracked weekly Strong conversion from outreach to booking Timely issuing of certificates and digital accreditations Positive delegate feedback on communication and course experience Why Join DEKRA DEKRA is a global leader in safety, inspection and certification services. At DEKRA, safety isn t just a policy it s a core value. You ll be joining a team that lives by: Responsibility for Safety Customer Orientation Integrity Entrepreneurship Team Spirit We encourage collaboration, proactive thinking and continuous improvement and we recognise and celebrate success. Development Development opportunities within DEKRA will depend on business needs and individual performance, with scope to progress within training, operations or wider business functions. Ready to Apply If you re an organised, proactive professional who thrives in a structured, detail-focused role and wants to support high-quality technical training delivery we d love to hear from you! No agencies please.
Job Title: Senior Human Factors Engineer Location: Warton - We offer a range flexible and hybrid working arrangements - please speak to your recruiter about the options for this particular role. Salary: £56,766+ Dependent of experience What you'll be doing Conduct Human Factors Integration and Human Centred Design activities through the development lifecycle, including: determining the role of the human in complex systems; physical workspace design and human machine interface design Conduct comprehensive assessments within high-fidelity simulation and operational environments, engaging directly with end users including pilots, maintainers, trainers and support specialists across the Future Combat Air Systems Programme. Produce clear, structured verbal and written reports, delivering actionable insights to a diverse range of technical and senior stakeholders Technically manage several projects, including problem definition, task breakdown & delegation, and schedule adherence with available resources (people & facilities). Create an effective and efficient technical team capable of delivering against the agreement programme of work along with Coaching and mentoring less experienced team members identifying development opportunities and building confidence Conduct cutting edge research into new and novel technologies Your skills and experiences Essential Demonstrated experience in design, development and evaluation of complex systems Experience of managing technical work e.g. task breakdown, scheduling, resourcing, reporting Degree or equivalent in Human Factors or related subject (e.g. psychology or user centred design) Confidence in presenting information to a wide variety of stakeholders along with Excellent written and verbal communication skills Desirable Holds Chartership or Senior / Full / Accredited membership status with a relevant professional body such as the Chartered Institute of Ergonomics and Human Factors (CIEHF) Experience in compliance within defence or highly regulated industry regulatory standards e.g. JSP 912/Def Stan 00-251 Coaching and developing others Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Human Factors Team The BAE Systems Human Factors Centre of Expertise operates as an internal consultancy supporting the full breadth of the Air sector's products and services. We are at the forefront of delivering Human Factors integration across some of the most complex and technologically advanced defence programmes in the world. We are seeking experienced Senior Human Factors Practitioners to join our team in Warton, working on high-profile programmes including Eurofighter Typhoon, Tempest and the Global Combat Air Programme (GCAP). In this role, you will act as an internal consultant and Subject Matter Expert , partnering with multidisciplinary teams to embed Human Factors principles across the product lifecycle. You will influence design decisions , provide specialist guidance, and ensure optimal human-system integration across cutting-edge air platforms. Joining our team means contributing to aircraft and systems that will remain in service for over 40 years, continuously evolving to maintain and enhance our customers' air defence capabilities. This role offers exposure to complex , world-leading programmes, collaboration with senior stakeholders, and opportunities for travel across the UK and internationally. If you are enthusiastic, forward-thinking and motivated by solving complex human-system challenges , we would love to hear from you. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 12th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 27, 2026
Full time
Job Title: Senior Human Factors Engineer Location: Warton - We offer a range flexible and hybrid working arrangements - please speak to your recruiter about the options for this particular role. Salary: £56,766+ Dependent of experience What you'll be doing Conduct Human Factors Integration and Human Centred Design activities through the development lifecycle, including: determining the role of the human in complex systems; physical workspace design and human machine interface design Conduct comprehensive assessments within high-fidelity simulation and operational environments, engaging directly with end users including pilots, maintainers, trainers and support specialists across the Future Combat Air Systems Programme. Produce clear, structured verbal and written reports, delivering actionable insights to a diverse range of technical and senior stakeholders Technically manage several projects, including problem definition, task breakdown & delegation, and schedule adherence with available resources (people & facilities). Create an effective and efficient technical team capable of delivering against the agreement programme of work along with Coaching and mentoring less experienced team members identifying development opportunities and building confidence Conduct cutting edge research into new and novel technologies Your skills and experiences Essential Demonstrated experience in design, development and evaluation of complex systems Experience of managing technical work e.g. task breakdown, scheduling, resourcing, reporting Degree or equivalent in Human Factors or related subject (e.g. psychology or user centred design) Confidence in presenting information to a wide variety of stakeholders along with Excellent written and verbal communication skills Desirable Holds Chartership or Senior / Full / Accredited membership status with a relevant professional body such as the Chartered Institute of Ergonomics and Human Factors (CIEHF) Experience in compliance within defence or highly regulated industry regulatory standards e.g. JSP 912/Def Stan 00-251 Coaching and developing others Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Human Factors Team The BAE Systems Human Factors Centre of Expertise operates as an internal consultancy supporting the full breadth of the Air sector's products and services. We are at the forefront of delivering Human Factors integration across some of the most complex and technologically advanced defence programmes in the world. We are seeking experienced Senior Human Factors Practitioners to join our team in Warton, working on high-profile programmes including Eurofighter Typhoon, Tempest and the Global Combat Air Programme (GCAP). In this role, you will act as an internal consultant and Subject Matter Expert , partnering with multidisciplinary teams to embed Human Factors principles across the product lifecycle. You will influence design decisions , provide specialist guidance, and ensure optimal human-system integration across cutting-edge air platforms. Joining our team means contributing to aircraft and systems that will remain in service for over 40 years, continuously evolving to maintain and enhance our customers' air defence capabilities. This role offers exposure to complex , world-leading programmes, collaboration with senior stakeholders, and opportunities for travel across the UK and internationally. If you are enthusiastic, forward-thinking and motivated by solving complex human-system challenges , we would love to hear from you. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 12th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Senior Human Factors Engineer Location: Warton - We offer a range flexible and hybrid working arrangements - please speak to your recruiter about the options for this particular role. Salary: £56,766+ Dependent of experience What you'll be doing Conduct Human Factors Integration and Human Centred Design activities through the development lifecycle, including: determining the role of the human in complex systems; physical workspace design and human machine interface design Conduct comprehensive assessments within high-fidelity simulation and operational environments, engaging directly with end users including pilots, maintainers, trainers and support specialists across the Future Combat Air Systems Programme. Produce clear, structured verbal and written reports, delivering actionable insights to a diverse range of technical and senior stakeholders Technically manage several projects, including problem definition, task breakdown & delegation, and schedule adherence with available resources (people & facilities). Create an effective and efficient technical team capable of delivering against the agreement programme of work along with Coaching and mentoring less experienced team members identifying development opportunities and building confidence Conduct cutting edge research into new and novel technologies Your skills and experiences Essential Demonstrated experience in design, development and evaluation of complex systems Experience of managing technical work e.g. task breakdown, scheduling, resourcing, reporting Degree or equivalent in Human Factors or related subject (e.g. psychology or user centred design) Confidence in presenting information to a wide variety of stakeholders along with Excellent written and verbal communication skills Desirable Holds Chartership or Senior / Full / Accredited membership status with a relevant professional body such as the Chartered Institute of Ergonomics and Human Factors (CIEHF) Experience in compliance within defence or highly regulated industry regulatory standards e.g. JSP 912/Def Stan 00-251 Coaching and developing others Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Human Factors Team The BAE Systems Human Factors Centre of Expertise operates as an internal consultancy supporting the full breadth of the Air sector's products and services. We are at the forefront of delivering Human Factors integration across some of the most complex and technologically advanced defence programmes in the world. We are seeking experienced Senior Human Factors Practitioners to join our team in Warton, working on high-profile programmes including Eurofighter Typhoon, Tempest and the Global Combat Air Programme (GCAP). In this role, you will act as an internal consultant and Subject Matter Expert , partnering with multidisciplinary teams to embed Human Factors principles across the product lifecycle. You will influence design decisions , provide specialist guidance, and ensure optimal human-system integration across cutting-edge air platforms. Joining our team means contributing to aircraft and systems that will remain in service for over 40 years, continuously evolving to maintain and enhance our customers' air defence capabilities. This role offers exposure to complex , world-leading programmes, collaboration with senior stakeholders, and opportunities for travel across the UK and internationally. If you are enthusiastic, forward-thinking and motivated by solving complex human-system challenges , we would love to hear from you. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 12th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 27, 2026
Full time
Job Title: Senior Human Factors Engineer Location: Warton - We offer a range flexible and hybrid working arrangements - please speak to your recruiter about the options for this particular role. Salary: £56,766+ Dependent of experience What you'll be doing Conduct Human Factors Integration and Human Centred Design activities through the development lifecycle, including: determining the role of the human in complex systems; physical workspace design and human machine interface design Conduct comprehensive assessments within high-fidelity simulation and operational environments, engaging directly with end users including pilots, maintainers, trainers and support specialists across the Future Combat Air Systems Programme. Produce clear, structured verbal and written reports, delivering actionable insights to a diverse range of technical and senior stakeholders Technically manage several projects, including problem definition, task breakdown & delegation, and schedule adherence with available resources (people & facilities). Create an effective and efficient technical team capable of delivering against the agreement programme of work along with Coaching and mentoring less experienced team members identifying development opportunities and building confidence Conduct cutting edge research into new and novel technologies Your skills and experiences Essential Demonstrated experience in design, development and evaluation of complex systems Experience of managing technical work e.g. task breakdown, scheduling, resourcing, reporting Degree or equivalent in Human Factors or related subject (e.g. psychology or user centred design) Confidence in presenting information to a wide variety of stakeholders along with Excellent written and verbal communication skills Desirable Holds Chartership or Senior / Full / Accredited membership status with a relevant professional body such as the Chartered Institute of Ergonomics and Human Factors (CIEHF) Experience in compliance within defence or highly regulated industry regulatory standards e.g. JSP 912/Def Stan 00-251 Coaching and developing others Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Human Factors Team The BAE Systems Human Factors Centre of Expertise operates as an internal consultancy supporting the full breadth of the Air sector's products and services. We are at the forefront of delivering Human Factors integration across some of the most complex and technologically advanced defence programmes in the world. We are seeking experienced Senior Human Factors Practitioners to join our team in Warton, working on high-profile programmes including Eurofighter Typhoon, Tempest and the Global Combat Air Programme (GCAP). In this role, you will act as an internal consultant and Subject Matter Expert , partnering with multidisciplinary teams to embed Human Factors principles across the product lifecycle. You will influence design decisions , provide specialist guidance, and ensure optimal human-system integration across cutting-edge air platforms. Joining our team means contributing to aircraft and systems that will remain in service for over 40 years, continuously evolving to maintain and enhance our customers' air defence capabilities. This role offers exposure to complex , world-leading programmes, collaboration with senior stakeholders, and opportunities for travel across the UK and internationally. If you are enthusiastic, forward-thinking and motivated by solving complex human-system challenges , we would love to hear from you. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 12th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
