Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
May 04, 2026
Full time
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
Job summary The post-holder will be based at GMRC but work alongside TRC and MASH women's services and Greater Manchester Pathfinder partnership, with service users who have experienced sexual trauma, but who present with additional complex mental health needs. They will work with service users in partner organisation settings and in the community, working collaboratively with individuals, carers and partners from local multi agency providers and services, to assess and identify social care needs that may be potential barriers to the client being able to address their sexual trauma. The post holder will provide guidance, leadership and consultation on social care legislation and policy to the team and to other areas of mental health services, including joint working where appropriate. They will contribute to developing and maintaining high standards of decision making and professional practice in the field of social work. The post holder will be responsible for a caseload of service users under the care of the Pathfinder Partnership, supporting them in their recovery journey. They will provide specialist social work interventions to service users and their carers / families, and involve them in all planning, helping to develop social resilience, motivation and daily living skills. Job description Main Duties & Responsibilities The post holder will be part of a multi-disciplinary team providing recovery focused and goal orientated interventions. To provide expert advice and consultation to the team for all social care matters. The post holder will be conversant with legal duties under the Mental Health Act (1983), Mental Capacity Act (2005) including Deprivation of Liberty Safeguards, Care Act (2014) including eligibility and safeguarding duties. Have a sound understanding of duties in relation to safeguarding children. To attend all clinical team meetings and undertake analysis related work. Understand multi agency information sharing in the interest of public protection and MAPPA procedures. Have an understanding of the Triangle of Care principles and to offer support to carers in line with the Care Act (2014). Be conversant with Part 3 MHA and section 117 aftercare arrangements To understand, respect and work within protected characteristics of Equalities Act (2010) Participate in service improvement, quality improvement initiatives and audits as required. To attend MDT case conferences and panel meetings. To provide professional social work support and advice to professionals in the multi-disciplinary team. Provide specialist advice to the team through knowledge of MHA, MCA, Human Rights Act (1998) including the interface between legislation. Deliver psychotherapeutic interventions with other members of the team. To communicate complex assessment information care and support planning and risk factors, to service users, carers, professionals, and the MDT as appropriate and in line with Information Governance. To support complex care planning in line with a strength-based approach and a commitment to asset-based community development. Communicate sensitive issues in a skilled and appropriate manner and address any barriers to participation and understanding. Communicate and articulate a wide range of information clearly, often in emotive or distressing situations. To organise and chair professional case conferences, multi-agency strategy meetings, best interest and safeguarding meetings as required. To contribute constructive suggestions as to how the service can be improved in own area of work, initiating projects and implementing and evaluating progress, seeking support embed quality in areas beyond own role. To be an active participant in supervision, and in utilising reflective practice when learning to develop professional resilience and leadership skills in situations characterised by high levels of social and interpersonal challenges. Contribute to and participate in skills training, mentoring, supervision and reflective practise for other staff including qualified/student social workers, pathfinder workers and trainee psychologists/psychotherapists Participate in the development and delivery of learning and educational materials The post holder will be able to form therapeutic, meaningful relationships with clients/survivors and ensure they are actively involved in both the planning and delivery of their care. This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff. To be familiar with and comply with all organisational GMRC, MASH and TRC and Pathfinder policies, procedures, protocols and guidelines. The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their organisations position, duties and/or responsibilities. The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and where appropriate, members of the public. The Pathfinder Partnership aims to maintain the good will and confidence of its own staff, patients, service users, and the public. To assist in achieving this objective it is always essential that, the post holder carries out their duties in a courteous, sympathetic and professional manner. All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders' responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body. Equality and Diversity and Equal Opportunities The post holder must carry out all duties and responsibilities of the post in accordance with organisational Equal Opportunities and Equality and Diversity policies, avoiding unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and all other stakeholders. The post holder must promote awareness of and respect for equality and diversity in accordance with organisational policies and procedures. Appointments to regulated and controlled activities require an enhanced DBS disclosure. It is the responsibility of all staff to report safeguarding concerns and familiarise themselves with who to contact in order to do this or seek further guidance. Professional and Personal Development The post holder will be expected to take responsibility for their own professional development and will be supported by the Partnership to achieve development opportunities as appropriate. Confidentiality and Information Governance Confidentiality is of prime importance. In the normal course of duties, the post holder will have access to confidential documents and information relating to patients, service users, staff and contractors, as well as information of a commercially sensitive nature. Such information should not be communicated to anyone outside or inside the charities and NHS unless done in the normal course of carrying out the duties of the post. Disciplinary action will be considered where a breach of confidence has been established. The post holder must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date. The post holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties. The post holder must work to the requirements of data protection laws as applicable to the UK, which includes the General Data Protection Regulations (GDPR). Health and Safety at Work The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their acts or omissions at work and to co-operate with the Trust in adhering to statutory and departmental safety regulations. The post holder is required to contribute to the control of risk and must report immediately, using the Trust Incident reporting system, any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public. Transport & Travel: Full driving licence and own car necessary
May 01, 2026
Full time
Job summary The post-holder will be based at GMRC but work alongside TRC and MASH women's services and Greater Manchester Pathfinder partnership, with service users who have experienced sexual trauma, but who present with additional complex mental health needs. They will work with service users in partner organisation settings and in the community, working collaboratively with individuals, carers and partners from local multi agency providers and services, to assess and identify social care needs that may be potential barriers to the client being able to address their sexual trauma. The post holder will provide guidance, leadership and consultation on social care legislation and policy to the team and to other areas of mental health services, including joint working where appropriate. They will contribute to developing and maintaining high standards of decision making and professional practice in the field of social work. The post holder will be responsible for a caseload of service users under the care of the Pathfinder Partnership, supporting them in their recovery journey. They will provide specialist social work interventions to service users and their carers / families, and involve them in all planning, helping to develop social resilience, motivation and daily living skills. Job description Main Duties & Responsibilities The post holder will be part of a multi-disciplinary team providing recovery focused and goal orientated interventions. To provide expert advice and consultation to the team for all social care matters. The post holder will be conversant with legal duties under the Mental Health Act (1983), Mental Capacity Act (2005) including Deprivation of Liberty Safeguards, Care Act (2014) including eligibility and safeguarding duties. Have a sound understanding of duties in relation to safeguarding children. To attend all clinical team meetings and undertake analysis related work. Understand multi agency information sharing in the interest of public protection and MAPPA procedures. Have an understanding of the Triangle of Care principles and to offer support to carers in line with the Care Act (2014). Be conversant with Part 3 MHA and section 117 aftercare arrangements To understand, respect and work within protected characteristics of Equalities Act (2010) Participate in service improvement, quality improvement initiatives and audits as required. To attend MDT case conferences and panel meetings. To provide professional social work support and advice to professionals in the multi-disciplinary team. Provide specialist advice to the team through knowledge of MHA, MCA, Human Rights Act (1998) including the interface between legislation. Deliver psychotherapeutic interventions with other members of the team. To communicate complex assessment information care and support planning and risk factors, to service users, carers, professionals, and the MDT as appropriate and in line with Information Governance. To support complex care planning in line with a strength-based approach and a commitment to asset-based community development. Communicate sensitive issues in a skilled and appropriate manner and address any barriers to participation and understanding. Communicate and articulate a wide range of information clearly, often in emotive or distressing situations. To organise and chair professional case conferences, multi-agency strategy meetings, best interest and safeguarding meetings as required. To contribute constructive suggestions as to how the service can be improved in own area of work, initiating projects and implementing and evaluating progress, seeking support embed quality in areas beyond own role. To be an active participant in supervision, and in utilising reflective practice when learning to develop professional resilience and leadership skills in situations characterised by high levels of social and interpersonal challenges. Contribute to and participate in skills training, mentoring, supervision and reflective practise for other staff including qualified/student social workers, pathfinder workers and trainee psychologists/psychotherapists Participate in the development and delivery of learning and educational materials The post holder will be able to form therapeutic, meaningful relationships with clients/survivors and ensure they are actively involved in both the planning and delivery of their care. This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff. To be familiar with and comply with all organisational GMRC, MASH and TRC and Pathfinder policies, procedures, protocols and guidelines. The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their organisations position, duties and/or responsibilities. The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and where appropriate, members of the public. The Pathfinder Partnership aims to maintain the good will and confidence of its own staff, patients, service users, and the public. To assist in achieving this objective it is always essential that, the post holder carries out their duties in a courteous, sympathetic and professional manner. All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders' responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body. Equality and Diversity and Equal Opportunities The post holder must carry out all duties and responsibilities of the post in accordance with organisational Equal Opportunities and Equality and Diversity policies, avoiding unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and all other stakeholders. The post holder must promote awareness of and respect for equality and diversity in accordance with organisational policies and procedures. Appointments to regulated and controlled activities require an enhanced DBS disclosure. It is the responsibility of all staff to report safeguarding concerns and familiarise themselves with who to contact in order to do this or seek further guidance. Professional and Personal Development The post holder will be expected to take responsibility for their own professional development and will be supported by the Partnership to achieve development opportunities as appropriate. Confidentiality and Information Governance Confidentiality is of prime importance. In the normal course of duties, the post holder will have access to confidential documents and information relating to patients, service users, staff and contractors, as well as information of a commercially sensitive nature. Such information should not be communicated to anyone outside or inside the charities and NHS unless done in the normal course of carrying out the duties of the post. Disciplinary action will be considered where a breach of confidence has been established. The post holder must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date. The post holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties. The post holder must work to the requirements of data protection laws as applicable to the UK, which includes the General Data Protection Regulations (GDPR). Health and Safety at Work The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their acts or omissions at work and to co-operate with the Trust in adhering to statutory and departmental safety regulations. The post holder is required to contribute to the control of risk and must report immediately, using the Trust Incident reporting system, any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public. Transport & Travel: Full driving licence and own car necessary
Bank Medical Secretary Competitive Hourly Rate Flexible Working 0 Hours Hull Spire Hull has an exciting opportunity for an experienced Medical Secretary to join our administrative team. This role is a bank role so the candidate will be covering annual leave and sickness. Details of shift pattern As and when we need but would be within Monday - Friday 9-5 Duties and responsibilities; - To provide an efficient secretarial service to all Consultants. - To type all Consultants' clinic notes and letters to General Practitioners and external agencies. - To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature. - To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner. - To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc. - To provide copy clinic letters when needed. - To open Consultants mail and distribute. - To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital. - To assist in the training of new and trainee Medical Secretaries. - To undergo all mandatory training required i.e. fire, health and safety etc. - To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing. - To contribute to the development of departmental procedures. - To familiarise with company policies and procedures. - To deliver exemplary customer service to all users of the service(consultants, patients and co-workers) - To assist with any other reasonable duties required as per the Senior Medical Secretary. Who we're looking for - Audio typing is essential however experience of working in a healthcare environment is desirable but not essential - Good standard of education. - Excellent communication skills. - Professional telephone manner. - A good knowledge of medical, anatomical and physiological terminology. - Knowledge of IT systems. - RSA level II or equivalent is desirable but not essential Benefits - Bank colleagues are paid weekly - Access to Spire Healthcare pension - Access to Blue Light Card discounts - Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' - Wellbeing Centre access via 'Spire for You' - Free uniform - Free DBS - Full induction, including mandatory training updates - Opportunities for further training and progression into permanent posts - Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team - We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. - The MyGymDiscounts benefit is now also available to all Spire Bank workers, as of October 2024. - MyGymDiscounts is a fitness benefit that offers huge savings on gym memberships, digital fitness subscriptions and multi-activity memberships. With over 3,800 gyms, leisure centres, and more across the UK on offer, there are many options to suit location, preference, and budget. - To find out more, Bank Workers should visit Spire for You url removed Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together - Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. For us, it's more than just treating patients; it's about looking after people We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Apr 30, 2026
Seasonal
Bank Medical Secretary Competitive Hourly Rate Flexible Working 0 Hours Hull Spire Hull has an exciting opportunity for an experienced Medical Secretary to join our administrative team. This role is a bank role so the candidate will be covering annual leave and sickness. Details of shift pattern As and when we need but would be within Monday - Friday 9-5 Duties and responsibilities; - To provide an efficient secretarial service to all Consultants. - To type all Consultants' clinic notes and letters to General Practitioners and external agencies. - To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature. - To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner. - To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc. - To provide copy clinic letters when needed. - To open Consultants mail and distribute. - To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital. - To assist in the training of new and trainee Medical Secretaries. - To undergo all mandatory training required i.e. fire, health and safety etc. - To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing. - To contribute to the development of departmental procedures. - To familiarise with company policies and procedures. - To deliver exemplary customer service to all users of the service(consultants, patients and co-workers) - To assist with any other reasonable duties required as per the Senior Medical Secretary. Who we're looking for - Audio typing is essential however experience of working in a healthcare environment is desirable but not essential - Good standard of education. - Excellent communication skills. - Professional telephone manner. - A good knowledge of medical, anatomical and physiological terminology. - Knowledge of IT systems. - RSA level II or equivalent is desirable but not essential Benefits - Bank colleagues are paid weekly - Access to Spire Healthcare pension - Access to Blue Light Card discounts - Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' - Wellbeing Centre access via 'Spire for You' - Free uniform - Free DBS - Full induction, including mandatory training updates - Opportunities for further training and progression into permanent posts - Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team - We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. - The MyGymDiscounts benefit is now also available to all Spire Bank workers, as of October 2024. - MyGymDiscounts is a fitness benefit that offers huge savings on gym memberships, digital fitness subscriptions and multi-activity memberships. With over 3,800 gyms, leisure centres, and more across the UK on offer, there are many options to suit location, preference, and budget. - To find out more, Bank Workers should visit Spire for You url removed Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together - Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. For us, it's more than just treating patients; it's about looking after people We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications