13 jobs found

Are you a Housing Benefit Appeals Officer looking for work in the North West London or remotely from home? Morgan Hunt's Public Sector and Government client based in North West London is looking to recruit a Housing Benefit Appeals Officer to assist in meeting a peak demand in work. Ideal Applicant Requirements Proficiently use the Iworld/Northgate Version 6 ICT System Process first and second stage Appeals submissions in relation to Housing Benefit Support Collate and prepare documents and evidence for Court and Tribunal hearings Consider all facts relating to applications for the revision of a decision on a Housing Benefit and Council Tax Support claim Deal with reconsiderations Interpret and practice Housing Benefit and Council Tax Support legislation Report and explain highly complex pieces of legislation to all stakeholders including Customers Provide specialist technical knowledge at all levels regarding the administration of Housing Benefit and Council Tax Support Assess all types of Housing Benefit and Council Tax Benefit/support claims including new claims and change in circumstances Process student claims, persons from abroad and self-employed cases Assist customers with queries over the phone If you're looking to work from home for a Public Sector and Government client based in the North West London, and feel you meet the essential criteria outlined above to be a Housing Benefits Appeals Officer, please contact the team with an up to date CV. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

A recruitment agency in Wembley is seeking a Hospital Liaison Officer to provide clerical and administrative support for the Assessment and Discharge functions. The successful candidate will manage administrative records, log hospital referrals, and ensure coordination with social services. This temporary role offers a competitive rate of £18.07 per hour, and interested candidates should apply with their CV.

This period closes on Thursday October at 12:00. Job Title: Temporary Accommodation Officer Grade: SO2 Department: Neighbourhoods and Growth Division: Housing Function: Accommodation Services Reporting to: Temporary AccommodationTeam Manager (Placements or Management) Responsible for: No staff Umbrella rate: £216.39 a day Main Purpose of the Job Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. Key Areas of Responsibility Temporary Accommodation Placements: Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Conduct visits where necessary to a range of B&B type establishments to ensure property standards are maintained and occupancy is verified; taking prompt and effective action to address breaches of licence and any disrepair issues. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the temporary accommodation portfolio. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Temporary Accommodation Management and Move On: Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council's duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Both: Deliver a proactive service to all residents focusing on resident engagement to ensure compliance with licence agreements so that appropriate occupancy and high standards are maintained, relationships with the landlords and agents are developed and customer service and access is optimised. Undertake front-line duties with respect to placements, transfers, move-on and management of temporary accommodation as required. To participate in front-line duties and processes as appropriate to the grade to support the overall aims of the service, including prevention of homelessness and maximisation of revenue collection. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. To promote and develop initiatives to improve the quality of services to residents and to ensure "value for money" in all aspects of temporary accommodation management implementing systems to ensure and measure resident satisfaction. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance. Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Provide accurate, detailed reports and up to date information to assist the TA Team Manager in developing and reviewing the demand models to sustain TA supply. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council's Equal Opportunities Policy and to actively promote and uphold the Council's FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. If you think this job role is for you, please send your CV to

Payroll & Pension Officer needed in Blackburn, £15.56ph PAYE - Reference: 000A 8537 / 1 Responsibilities and qualifications are listed below: Support the processing of all Payrolls, Local Government Pensions Scheme (LGPS) and Teachers Pensions schemes and external businesses in accordance with statutory and contractual obligations and timescales, ensuring the integrity of all such data. Supplies information, guidance and support when required regarding payroll legislation, pension regulation & policies to external customers, HR colleagues, employees, managers and their dependants on any enquiries through to resolution. Process in real time Payroll & Pensions emails and calls received to the Netcall system to ensure 48-hour SLA is achieved. Process payroll & pension assigned tasks and completed in line with the pay group processing schedule, monthly schedules and year end schedule. Support the maintenance of appropriate records required to ensure accurate and prompt payment of new starters, contract changes & leavers. To ensure the accurate calculation of Gross & Net pay, Pensions, Tax & Student loans, National Insurance contributions (NIC), and other payments and deductions are correctly calculated in accordance with statutory and contractual requirements. Checking the accuracy of team members work and providing support & guidance with tasks. Process assigned occupational/statutory parental and occupational/ statutory sick payments and send employees letters and statutory forms within specified timeframe. Process documentation required accurately and promptly to the Local Government Pensions Scheme (LGPS) and Teachers Pensions (TPS) providers in accordance with Monthly and annual deadlines. Consolidate all payroll exception reports and prepare the stage 2 & 3 control report. Check & Authorise emergency payments on Bankline, as required and complete all administration for Payroll & finance records accordingly. Monitor, allocate accordingly and process overpayments by completing calculations, liaising with colleagues across HR, employees, and external customers to repay accordingly through to appropriate resolution. Responsible for reconciliation to the general ledger and prepare the PWI's for third parties e.g. voluntary deduction, AEO's, salary sacrifice etc. Support the Officers with the preparation of statutory monthly returns as required by LGPS and Teachers Pensions. Full time role on a temporary contract basis. Apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website .

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 50% of the month from home. The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations Team Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based in West London (not far from Heathrow airport) but the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings. Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.

Your new company Based in Cardiff, a well-regarded consultancy firm within the financial services sector is seeking an Assistant Payroll and Accounts Officer to join their established finance team. Known for delivering high-quality services to corporate and trustee clients, the organisation offers a professional yet friendly environment with a strong emphasis on collaboration, development, and client care. Your new role As Assistant Payroll and Accounts Officer, you'll play a key role in administering monthly pensioner payrolls across a growing client base. You'll take ownership of multiple payroll schemes, ensuring accuracy, compliance, and excellent service delivery. This is a varied role that also includes broader finance support, making it ideal for someone looking to deepen their experience in payroll and accounts. Key responsibilities include: Managing end-to-end payroll processes including starters, leavers, and statutory payments Running and submitting P45s, P60s, FPS, and EPS filings to HMRC within deadlines Acting as the first point of contact for payroll queries from scheme members Collaborating with administration and finance teams to ensure smooth operations Supporting finance tasks such as customer billing, online payments, and daily cash book updates Providing excellent service via phone, email, and written correspondence This role offers the chance to take ownership of your work while contributing to a supportive and skilled team. What you'll need to succeed Up to 2 years' experience in payroll administration Strong communication skills across phone, email, and written formats Intermediate Microsoft Excel and competent Microsoft Word skills Ability to manage deadlines, multitask, and follow structured processes A methodical and proactive approach to work Willingness to support colleagues and contribute to team success Whether you're building on early experience or seeking a fresh challenge, this role offers a solid platform for growth. What you'll get in return Permanent role with structured training and career development Competitive salary up to 28,000 depending on experience Hybrid working model with flexibility and work-life balance Friendly, inclusive team culture with high professional standards 24 days annual leave (plus trading options), volunteering leave, and increasing entitlement with service Flexible benefits, DC pension scheme, and discretionary annual bonus What you need to do now Click 'Apply Now' to submit your CV or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you an experienced Recruiter seeking a new internal role? Would you like to work as part of a supportive HR team AND have the opportunity to study your CIPD? If the answer is yes then, we have the most perfect Permanent opportunity for you. Working in a historic building on stunning grounds, this company offer a nurturing, supportive culture and we know the HR Manager well, you can really develop a great career here. Please find all the details below: Job Title: Internal Recruitment Officer Location: Near Ashford, Kent, with free parking, your own transport is required to travel to this company. Hours: Monday-Friday, 9am-5pm with 1 hour for lunch or, 9:30am-5pm with hour for lunch Salary: 27,570 - 29,225 Annual leave: 28 days including bank holidays and rising to 30 days after 3 years Learning & Development: Yes, after 1 year to complete the CIPD qualification Your key responsibilities would be: Attract Talent: Develop, create, and place engaging job adverts across multiple platforms to draw in suitable candidates. Manage Recruitment Process: Oversee all stages of recruitment, from receiving applications to conducting interviews, ensuring a seamless experience for all parties involved. Effective Communication: Maintain prompt and effective communication with applicants, hiring managers, and external partners throughout the recruitment journey. Interview Coordination: Arrange and coordinate interviews, including scheduling, inviting candidates, and preparing necessary documentation. Job Descriptions: Collaborate with hiring managers to create, review, and update job descriptions and person specifications. Pre-Employment Checks: Conduct thorough pre-employment checks, including DBS, references, and occupational health clearances. Onboarding: Coordinate start dates and lead the on-boarding process, ensuring new employees feel welcomed and well-prepared. Community Engagement: Build and maintain relationships with local colleges, job centres, and community organisations to support recruitment pipelines. Innovative Strategies: Explore and implement creative recruitment advertising strategies to attract diverse talent. HR Administrative Support: Ensure current staff DBS checks are maintained and renewed as required. Process employment references for departing staff members. Assist with employee benefits and well-being initiatives, enhancing the overall employee experience. Support on-boarding and induction activities in compliance with organisational policies. Maintain and update employee personnel files with precision. General Administration & Reception: Provide general administrative support to HR and management teams. Cover reception duties as needed, warmly welcoming visitors and handling inquiries. Assist with audits directed by the HR Manager, ensuring compliance and accuracy. Stay updated on employment law changes and HR policies to provide informed support. Health & Safety: Ensure recruitment activities adhere to health and safety policies, promoting a safe environment for candidates and staff. Report any observed risks or incidents in line with health and safety procedures. Support reasonable adjustments for candidates with disabilities throughout the recruitment process. Equality, Diversity, and Inclusion: Champion inclusive recruitment practises to attract a diverse talent pool and reduce bias. Ensure recruitment materials and job advertisements comply with EDI legislation and best practises. Collaborate with hiring managers to implement inclusive selection and interview processes. Monitor recruitment data to identify and address barriers to diversity in hiring. You'll be the ideal candidate for this role if you have the following: Experience working in an HR or Recruitment role Experience in a regulated environment, health education or social care would be ideal Proficient in the use of MS Office Next steps: If you are seeking a new role within recruitment, please apply today, we would love to hear from you. Join this organisation and be part of a supportive and innovative work environment. Apply today! Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Client Local Authority in Newham Job Title Resident Complaints Officer(Waste Services) Pay Rate 18.92 an hour PAYE/ 24.63 an hour UMBRELLA Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration Initial 3 Month Contract Location FULLY OFFICE BASED 5 DAYS A WEEK- 1000 Dockside Rd, London E16 2QU Description Overall Purpose of Job: To provide quality technical and administrative support to the Waste collections service ensuring processes and procedures are delivered in a timely and efficient manner. Supporting the Council's vision and providing a consistently high quality, cost effective and timely administrative support service. Ensuring that a professional administration function is delivered to a high level of accuracy and to corporate standards. Deal with enquiries from the public, other service areas and third party organisations in a manner that embraces the principles of customer care. Key Tasks and Accountabilities: Undertake a full range of operational business back office support to front line Waste Collection Staff - maintaining corporate statistical data of collections and staff assigned to those collections to provide support to the Waste Collection Team Leaders and the Operational Managers. To produce daily 'situation' reports to analyse tonnage and outstanding missed collections reporting the outcomes to the Operations Managers to support of allocation of work to Waste Collection Staff. First point of contact for complaints forwarded from the public to Councillors and also direct complaints from members of the public and respond to challenging complaints received via email and telephone and responding directly to these complaints within set timelines, escalating where necessary to the Operations Managers. Provide support to the Waste Collections Team on specific tasks or projects and assist in the development and improvement of procedures and systems. Collate staffing information as required for onward submission, treating information sensitively and in confidence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

MOJ-CTSC Crown House Admin Officer - Call Handler Location: Crown House Southfield Rd Loughborough LE11 2TW HYBRID after 10 weeks of training is completed Hourly rate: 12.36 per hour Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm Contract: This a temporary position for 12 months but due to be extended pending performance and business needs. Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer - Call Hander. This is great opportunity to gain valuable exposure/experience working within the Public Sector. Experience Needed/desired: Dealing with customers - Phone and Email Administration Data input Clear and understandable Proactive thinking IT skills Confident with technology List the duties/ responsibilities: Dealing with queries from customers about their case either by telephone or email. You will need to note up cases on the case management system and take any necessary action. Have a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges. Have flexibility and the ability to adapt across teams and processes. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area. Work in a fast-paced, challenging environment with the customer at the heart of everything we do. Keeping regular contact with court staff at processing sites throughout the country Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness is required across all channels. The work is targeted; expectations will be explained during induction, and one to one meeting's will be held regularly with your team leader to discuss your progress. Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS Training provided, what is their training plan and location of training: No annual leave during the first 4 weeks of training period. 10-week training, 1 week induction 7 weeks training and 2 weeks consolidation. Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.