Overview Senior/Lead Data Solutions Architect Department: Technology: Data Technology Employment Type: Permanent - Full Time Location: London or Manchester UK Description About us We're Transform. Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. In 2024, Transform acquired Cadence Innova, the UK's leading public sector change consultancy. The result is a fresh kind of partner: together, we're able to deliver change from the very first ideas through to deployment-building on our deep relationships at every level of government. We're part of the Next 15 group, a multi-national organisation spanning over 25 brands. We combine the financial robustness and breadth of services of a large organisation, with the nimbleness and innovation of a smaller brand. If you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. The Role: Transform are looking for someone who can serve as the Data Solutions Architect, leading on projects involving solution implementations such as SCVs, CDPs, Data Lakes and data models to support application development and to power clients marketing and sales activities. The ideal person will understand internal and external client needs, designing data solutions that allow customers to implement systems for their technology business applications. This involves performing data modelling, analysis and planning to implement a data management and quality framework that meets business needs. This person would act as a bridge between Enterprise Architecture and Data Engineering teams. The data architect presents and translates the data management framework design that will meet the client business requirements. Key Responsibilities Focus on data architecture design, data modelling and schema leveraging data architecture best practices, data architecture guides and advice and guidance to the data engineering team and clients Helping to scope and define the team and client's enterprise data management solution from conceptual, logical and physical data models and schemas Working with clients to understand needs, and best implement that with our available technology solutions Pushing forward our thinking, processes, and capability in the field of data architecture, management, and engineering Constantly looking at new technologies and approaches that improve what we do Managing quality of outputs Planning and resourcing multiple projects simultaneously Delivering data management and architecture frameworks on a range of complex marketing, sales, and research processes Working with a range of data sources such as CRM, sales, research, and HR data Design and help build Single Customer Views or CDPs or Data Warehouses/Data Lakes to merge disparate data sets for marketing or sales activation Knowledge of RDBMS, SQL and NoSQL databases and cloud computing platforms Deliver optimum design for data management and data quality framework in conjunction with Data Engineering teams such as real-time, bulk loading, APIs, flat files, streaming, public data sources and survey data Skills, Knowledge and Expertise Experience with any of the following: Azure, AWS and GCP cloud database technologies Design optimum data models, data dictionaries and metadata systems to support business needs Define data architecture standards for the organisation to support client needs Work with technical architects to ensure that client systems are designed in accordance with the appropriate data architecture Experience with a range of database technologies including data lakes such as Azure SQL or SQL Server, PostgreSQL, Snowflake, MySQL, Cosmos DB or Mongo DB with Python and Pyspark Building data warehouse or data lakes with SCVs or in conjunction with CDP platforms Experience of ELT/ETL tools such as Databricks, Azure Data Factory, SSIS, Talend, Informatica and Palantir Managing and motivating teams and individuals Understanding and application of statistical and analytical methods Ability to lead, and to work well as part of, a team using the agile methodology Experience with Data Analysis and governance Our culture and our benefits Our culture is built on: Being one team; looking out for each other as a team The world never stops changing and we'll never stop learning Infinity & Beyond; we're crazy ambitious, not afraid to fail along the way (it's just falling with style) Integrity is everything; we're honest with each other and with our clients Diversity is our superpower; everyone's story is different, and we celebrate differences We're all in; we take on tough, complex challenges with lots of moving parts and we're committed to the work, our clients and each other Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work & electric car schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform we believe in a culture of inclusivity , we celebrate difference and believe that diversity makes our business more relevant , our work more meaningful and our people more empowered . We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process. If this sounds like you, please get in touch to discuss in more detail. Use of AI in CV and Interviews While we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI-assisted tools to generate answers during interviews or enhancing your CV. We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI-generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!
Apr 03, 2026
Full time
Overview Senior/Lead Data Solutions Architect Department: Technology: Data Technology Employment Type: Permanent - Full Time Location: London or Manchester UK Description About us We're Transform. Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. In 2024, Transform acquired Cadence Innova, the UK's leading public sector change consultancy. The result is a fresh kind of partner: together, we're able to deliver change from the very first ideas through to deployment-building on our deep relationships at every level of government. We're part of the Next 15 group, a multi-national organisation spanning over 25 brands. We combine the financial robustness and breadth of services of a large organisation, with the nimbleness and innovation of a smaller brand. If you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. The Role: Transform are looking for someone who can serve as the Data Solutions Architect, leading on projects involving solution implementations such as SCVs, CDPs, Data Lakes and data models to support application development and to power clients marketing and sales activities. The ideal person will understand internal and external client needs, designing data solutions that allow customers to implement systems for their technology business applications. This involves performing data modelling, analysis and planning to implement a data management and quality framework that meets business needs. This person would act as a bridge between Enterprise Architecture and Data Engineering teams. The data architect presents and translates the data management framework design that will meet the client business requirements. Key Responsibilities Focus on data architecture design, data modelling and schema leveraging data architecture best practices, data architecture guides and advice and guidance to the data engineering team and clients Helping to scope and define the team and client's enterprise data management solution from conceptual, logical and physical data models and schemas Working with clients to understand needs, and best implement that with our available technology solutions Pushing forward our thinking, processes, and capability in the field of data architecture, management, and engineering Constantly looking at new technologies and approaches that improve what we do Managing quality of outputs Planning and resourcing multiple projects simultaneously Delivering data management and architecture frameworks on a range of complex marketing, sales, and research processes Working with a range of data sources such as CRM, sales, research, and HR data Design and help build Single Customer Views or CDPs or Data Warehouses/Data Lakes to merge disparate data sets for marketing or sales activation Knowledge of RDBMS, SQL and NoSQL databases and cloud computing platforms Deliver optimum design for data management and data quality framework in conjunction with Data Engineering teams such as real-time, bulk loading, APIs, flat files, streaming, public data sources and survey data Skills, Knowledge and Expertise Experience with any of the following: Azure, AWS and GCP cloud database technologies Design optimum data models, data dictionaries and metadata systems to support business needs Define data architecture standards for the organisation to support client needs Work with technical architects to ensure that client systems are designed in accordance with the appropriate data architecture Experience with a range of database technologies including data lakes such as Azure SQL or SQL Server, PostgreSQL, Snowflake, MySQL, Cosmos DB or Mongo DB with Python and Pyspark Building data warehouse or data lakes with SCVs or in conjunction with CDP platforms Experience of ELT/ETL tools such as Databricks, Azure Data Factory, SSIS, Talend, Informatica and Palantir Managing and motivating teams and individuals Understanding and application of statistical and analytical methods Ability to lead, and to work well as part of, a team using the agile methodology Experience with Data Analysis and governance Our culture and our benefits Our culture is built on: Being one team; looking out for each other as a team The world never stops changing and we'll never stop learning Infinity & Beyond; we're crazy ambitious, not afraid to fail along the way (it's just falling with style) Integrity is everything; we're honest with each other and with our clients Diversity is our superpower; everyone's story is different, and we celebrate differences We're all in; we take on tough, complex challenges with lots of moving parts and we're committed to the work, our clients and each other Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work & electric car schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform we believe in a culture of inclusivity , we celebrate difference and believe that diversity makes our business more relevant , our work more meaningful and our people more empowered . We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process. If this sounds like you, please get in touch to discuss in more detail. Use of AI in CV and Interviews While we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI-assisted tools to generate answers during interviews or enhancing your CV. We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI-generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service-engineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. What You Will Do Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement with internal delivery teams to ensure customer context is understood and reflected in the resolution of technical issues and service activity to drive service excellence and continuous improvement. Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB) and ensuring changes are well-governed and documented. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate-specific context. Provide technical governance and oversight in the review of security and penetration test findings, collaborating with relevant teams to assess risk, prioritise remediation, and define actionable next steps aligned with security best practices and customer-specific requirements. Act as the technical operations representative in customer service reviews, taking ownership of follow-up actions while effectively delegating execution and maintaining accountability for outcomes. Be an advisor to internal teams on the operational documentation required to support customer estates-ensuring that expectations around content, accuracy, and availability are clearly communicated and aligned with service needs. Provide customer context to governance reports generated by other teams. What You Will Have Exceptional communication skills-both verbal and written-with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences. A proactive and disciplined mindset-self-motivated, resilient, and consistently focused on delivering high-quality outcomes. Strong expertise in Microsoft Active Directory domains and Azure environments. Experience with virtualisation technologies, particularly VMware vSphere and ESX. Solid understanding of networking principles and security best practices. Proven ability to resolve complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience in the following areas is advantageous: Familiarity with generative and agentic AI technologies, and their effective application in technical environments. Experience working within a shared services model, supporting multiple clients across various sectors. Skills in automation and scripting, with a focus on developing repeatable deployment processes using tools such as PowerShell. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Apr 03, 2026
Full time
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service-engineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. What You Will Do Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement with internal delivery teams to ensure customer context is understood and reflected in the resolution of technical issues and service activity to drive service excellence and continuous improvement. Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB) and ensuring changes are well-governed and documented. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate-specific context. Provide technical governance and oversight in the review of security and penetration test findings, collaborating with relevant teams to assess risk, prioritise remediation, and define actionable next steps aligned with security best practices and customer-specific requirements. Act as the technical operations representative in customer service reviews, taking ownership of follow-up actions while effectively delegating execution and maintaining accountability for outcomes. Be an advisor to internal teams on the operational documentation required to support customer estates-ensuring that expectations around content, accuracy, and availability are clearly communicated and aligned with service needs. Provide customer context to governance reports generated by other teams. What You Will Have Exceptional communication skills-both verbal and written-with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences. A proactive and disciplined mindset-self-motivated, resilient, and consistently focused on delivering high-quality outcomes. Strong expertise in Microsoft Active Directory domains and Azure environments. Experience with virtualisation technologies, particularly VMware vSphere and ESX. Solid understanding of networking principles and security best practices. Proven ability to resolve complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience in the following areas is advantageous: Familiarity with generative and agentic AI technologies, and their effective application in technical environments. Experience working within a shared services model, supporting multiple clients across various sectors. Skills in automation and scripting, with a focus on developing repeatable deployment processes using tools such as PowerShell. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Job Description B2B Customer Service Practitioner, Song Service L7 London. Manchester, Edinburgh Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - across the B2B landscape The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Song Service team, you will: Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products / services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services Deepen your practitioner knowledge in areas such as Agentic AI and human-centred design Shape and help deliver integrations of cloud-based AI-powered customer platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, AWS) Work with and learn from high-performing individuals across Accenture's Global Network with varied specialisations who are passionate about helping organisations champion the customer You'll learn, grow and advance in an innovative culture that thrives with shared success and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. In this role your responsibilities will be to: Lead high-performing teams and hold critical roles in large-scale transformational programmes for clients Spend most of your time working on client projects and/or sites, delivering a project, and working alongside Song Service Leadership to broaden our client base and delivery scope Become a trusted advisor and build meaningful relationships with senior client leadership Design and deliver compelling customer propositions Provide line management to more junior team members Lead clients through the design and adoption of AI powered experiences, connecting strategy, data, technology, and creative execution. Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture's brand and position Collaborate globally with Accenture's Global Network to add further value and enhance delivery Contribute to the Service Practice with extracurricular activities, including developing Thought Leadership Undergo regular training to remain at the forefront of emerging trends and technologies Qualification Experience Required The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically and analytically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a 'big picture' understanding of customer service trends. As well as the above, you should have strong experience/expertise in one or more of the following areas: Content 'Multi-channel' experience of future-state B2B customer propositions, covering service across various channels (e.g. online, telephony, app, portal etc.) Working understanding of how CX can drive business value and ability to build and deliver a C Suite value narrative Advanced B2B CX Measurement including Customer Lifetime Value (CLV), value based segmentation, and Customer Success models B2B Service Operations capabilities, spanning people, process, and systems Defining B2B customer service strategies, leveraging cloud platforms Defining new propositions / business models for B2B engagements Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Experience owning end to end workstreams, managing project timelines and resource, ensuring project milestones are met. Ensures all appropriate reporting is in place. Understanding of Agile techniques and frameworks and experience in leading Agile teams to drive value for customers and improve business performance Ability to translate business challenges into AI enabled solutions that improve service performance, automate key workflows, and enhance both agent and customer experience. Skills & Industry Experience Possess strong analytical, problem solving skills and be able to utilise continuous improvement techniques Strong interpersonal skills, with the ability to influence senior stakeholders Strong leadership skills, with proven experience in providing line management and performance management for more junior team members Experience with the delivery of B2B Customer Service across segments (SOHO, SMB, Mid Market, Enterprise) Experience with the deal economics of selling/delivering professional services work Experience in one or more of the following industries: Financial Services, Health and Public Sector and Communications Media & Tech Set yourself apart: Experience working on B2B customer strategy or in B2B clients / programmes Experience in owning and managing business outcomes Be certified in a major B2B customer platform (e.g. Salesforce, ServiceNow, AWS, etc) Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Apr 03, 2026
Full time
Job Description B2B Customer Service Practitioner, Song Service L7 London. Manchester, Edinburgh Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - across the B2B landscape The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Song Service team, you will: Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products / services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services Deepen your practitioner knowledge in areas such as Agentic AI and human-centred design Shape and help deliver integrations of cloud-based AI-powered customer platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, AWS) Work with and learn from high-performing individuals across Accenture's Global Network with varied specialisations who are passionate about helping organisations champion the customer You'll learn, grow and advance in an innovative culture that thrives with shared success and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. In this role your responsibilities will be to: Lead high-performing teams and hold critical roles in large-scale transformational programmes for clients Spend most of your time working on client projects and/or sites, delivering a project, and working alongside Song Service Leadership to broaden our client base and delivery scope Become a trusted advisor and build meaningful relationships with senior client leadership Design and deliver compelling customer propositions Provide line management to more junior team members Lead clients through the design and adoption of AI powered experiences, connecting strategy, data, technology, and creative execution. Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture's brand and position Collaborate globally with Accenture's Global Network to add further value and enhance delivery Contribute to the Service Practice with extracurricular activities, including developing Thought Leadership Undergo regular training to remain at the forefront of emerging trends and technologies Qualification Experience Required The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically and analytically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a 'big picture' understanding of customer service trends. As well as the above, you should have strong experience/expertise in one or more of the following areas: Content 'Multi-channel' experience of future-state B2B customer propositions, covering service across various channels (e.g. online, telephony, app, portal etc.) Working understanding of how CX can drive business value and ability to build and deliver a C Suite value narrative Advanced B2B CX Measurement including Customer Lifetime Value (CLV), value based segmentation, and Customer Success models B2B Service Operations capabilities, spanning people, process, and systems Defining B2B customer service strategies, leveraging cloud platforms Defining new propositions / business models for B2B engagements Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Experience owning end to end workstreams, managing project timelines and resource, ensuring project milestones are met. Ensures all appropriate reporting is in place. Understanding of Agile techniques and frameworks and experience in leading Agile teams to drive value for customers and improve business performance Ability to translate business challenges into AI enabled solutions that improve service performance, automate key workflows, and enhance both agent and customer experience. Skills & Industry Experience Possess strong analytical, problem solving skills and be able to utilise continuous improvement techniques Strong interpersonal skills, with the ability to influence senior stakeholders Strong leadership skills, with proven experience in providing line management and performance management for more junior team members Experience with the delivery of B2B Customer Service across segments (SOHO, SMB, Mid Market, Enterprise) Experience with the deal economics of selling/delivering professional services work Experience in one or more of the following industries: Financial Services, Health and Public Sector and Communications Media & Tech Set yourself apart: Experience working on B2B customer strategy or in B2B clients / programmes Experience in owning and managing business outcomes Be certified in a major B2B customer platform (e.g. Salesforce, ServiceNow, AWS, etc) Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Computacenter AG & Co. oHG
Birmingham, Staffordshire
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Apr 02, 2026
Full time
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Computacenter AG & Co. oHG
Hatfield, Hertfordshire
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Apr 01, 2026
Full time
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!