Systems Engineering Lead DLS Working Pattern: Hybrid on-site/off-site balance open to discussion (part-time considered) Security Clearance: British Citizen The Opportunity My Client is seeking a Systems Engineering Lead to join the Data Link Systems team within the Seekers & Data Link Systems directorate. This is a key leadership role where you ll drive systems engineering best practice across UK programmes, shaping how projects apply modern systems engineering methods, tools, and processes. You ll work closely with programmes, technology teams, and international Company partners to improve consistency, efficiency, and delivery across the full lifecycle. What they need you to do. Lead and promote best-practice Systems Engineering across Data Link programmes Provide consultancy-style support, training, and coaching to project teams Influence systems engineering approaches across new business and live programmes Drive adoption of MBSE and modern lifecycle methods Shape systems architecture approaches and support phase transitions Collaborate with UK and international MBDA stakeholders What they are looking for. Broad Systems Engineering experience across the full lifecycle Strong knowledge of modern SE methods and MBSE Experience in systems architecture design Proven ability to work autonomously across multiple priorities Strong stakeholder management and mentoring experience What Next? Don t miss your chance to join this excellent company applications close soon! Click Apply Now to submit your application and be considered for this superb career opportunity. They are proud of their employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more
Feb 05, 2026
Full time
Systems Engineering Lead DLS Working Pattern: Hybrid on-site/off-site balance open to discussion (part-time considered) Security Clearance: British Citizen The Opportunity My Client is seeking a Systems Engineering Lead to join the Data Link Systems team within the Seekers & Data Link Systems directorate. This is a key leadership role where you ll drive systems engineering best practice across UK programmes, shaping how projects apply modern systems engineering methods, tools, and processes. You ll work closely with programmes, technology teams, and international Company partners to improve consistency, efficiency, and delivery across the full lifecycle. What they need you to do. Lead and promote best-practice Systems Engineering across Data Link programmes Provide consultancy-style support, training, and coaching to project teams Influence systems engineering approaches across new business and live programmes Drive adoption of MBSE and modern lifecycle methods Shape systems architecture approaches and support phase transitions Collaborate with UK and international MBDA stakeholders What they are looking for. Broad Systems Engineering experience across the full lifecycle Strong knowledge of modern SE methods and MBSE Experience in systems architecture design Proven ability to work autonomously across multiple priorities Strong stakeholder management and mentoring experience What Next? Don t miss your chance to join this excellent company applications close soon! Click Apply Now to submit your application and be considered for this superb career opportunity. They are proud of their employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 05, 2026
Full time
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Title: Events Manager Salary: Circa £40,000 Hours: 35 hours per week Contract type: Fixed-term contract for 18 months Reports to: Head of Philanthropy Key relationships : Internal : Philanthropy Team, Corporate Team, Comms Team, CEO. External : UNHCR Goodwill Ambassador team and Branch Office. UNHCR Private Sector Partnerships Team. Location: WeWork, 1 Mark Square, London EC2A 4EG (We operate a hybrid working policy with at least 1 mandatory office attendance per week) WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. JOB PURPOSE This is a pivotal role in supporting and elevating our philanthropy and partnerships programmes which have seen significant growth in recent years. You will play a key part in helping the Private Partnerships & Philanthropy (PPH) team cultivate meaningful relationships with ultra-high-net-worth individuals (UHNWIs), major donors, foundations, and corporate partners through high-quality events that inspire, engage, and deepen commitment to the refugee cause. We are looking for a creative and strategic professional who thrives on delivering impactful experiences for influential audiences. You will have proven expertise in managing complex, high-profile events, exceptional communication and project management skills, and the ability to craft compelling event themes that connect supporters to UNHCR s global mission. Working closely with the PPH team and international colleagues, you will design and execute a portfolio of bespoke in-person and virtual events - from intimate donor briefings to large-scale gatherings - that showcase UNHCR s priority programmes and leadership. Your role will be central to engaging existing supporters and attracting new philanthropic partners. If you are passionate about creating transformative experiences that drive social impact and have the skills to deliver at the highest level, we would love to hear from you. Why us? We are an ambitious and fast-moving organisation backed by the incredible reach of UNHCR. You get the best of both worlds: the ability to innovate quickly and the opportunity to work with extraordinary speakers and colleagues across a global network. Based in the vibrant Shoreditch/Old Street area, we offer an inclusive and welcoming culture that values creativity, bold ideas and collaboration. ROLE RESPONSIBILITIES Design and deliver a programme of impactful events that advance the Private Partnerships & Philanthropy (PPH) strategy and inspire our audiences- from exclusive gatherings for major philanthropists to bespoke receptions for corporate partners. Lead the strategic vision and execution of all events, shaping concepts that align with organisational priorities, overseeing beginning-to-end project management, and ensuring excellence in delivery, budget management, and stakeholder engagement. Influence and manage senior relationships across UK for UNHCR and global UNHCR teams, acting as a trusted advisor on event strategy and implementation to secure buy-in and collaboration. Collaborate with Philanthropy and Partnerships Team to ensure events support donor cultivation and stewardship journeys, driving deeper engagement and long-term support. Leverage insights to craft compelling event narratives and experiences that resonate with high-value supporters and reflect UNHCR s global mission. Establish measurement frameworks to evaluate event success, inform future strategy, and demonstrate impact to internal and external stakeholders. Champion refugee storytelling, ensuring refugee voices and lived experiences remain central to all events content and design. Share best practice across UK and global markets, contributing to international knowledge exchange, training, and innovation in donor engagement. Data Management ensuring events data is recorded on Salesforce in a timely and accurate fashion. PERSONAL SKILLS & EXPERIENCE Essential Experience, Skills & Knowledge Proven track record in designing and delivering bespoke, high-quality events designed for influential audiences, including UHNWIs and senior corporate leaders, that strengthen relationships and drive engagement. Experience working with high-profile individuals on events this could be celebrities, high profile speakers, well-known academics or renowned artists engaged to deliver special a special event experience. Exceptional organisational and time management skills, with the ability to prioritise and deliver under pressure in a fast-paced environment. Excellent communication and influencing skills, both written and verbal, with the ability to engage senior stakeholders and inspire confidence. Proven ability to lead cross-functional project groups, facilitating productive collaboration and driving consensus on strategic event objectives. Meticulous attention to detail, ensuring excellence in creative content, copy, and overall event presentation. Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Desirable Skills/Experience Experience of using technology to create innovative and experiential event experiences. Experience of working in a complex, multi-stakeholder environment. Experience of working at an international development, human rights, or humanitarian NGO. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: Week commencing 23rd February 2026 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Feb 05, 2026
Full time
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Title: Events Manager Salary: Circa £40,000 Hours: 35 hours per week Contract type: Fixed-term contract for 18 months Reports to: Head of Philanthropy Key relationships : Internal : Philanthropy Team, Corporate Team, Comms Team, CEO. External : UNHCR Goodwill Ambassador team and Branch Office. UNHCR Private Sector Partnerships Team. Location: WeWork, 1 Mark Square, London EC2A 4EG (We operate a hybrid working policy with at least 1 mandatory office attendance per week) WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. JOB PURPOSE This is a pivotal role in supporting and elevating our philanthropy and partnerships programmes which have seen significant growth in recent years. You will play a key part in helping the Private Partnerships & Philanthropy (PPH) team cultivate meaningful relationships with ultra-high-net-worth individuals (UHNWIs), major donors, foundations, and corporate partners through high-quality events that inspire, engage, and deepen commitment to the refugee cause. We are looking for a creative and strategic professional who thrives on delivering impactful experiences for influential audiences. You will have proven expertise in managing complex, high-profile events, exceptional communication and project management skills, and the ability to craft compelling event themes that connect supporters to UNHCR s global mission. Working closely with the PPH team and international colleagues, you will design and execute a portfolio of bespoke in-person and virtual events - from intimate donor briefings to large-scale gatherings - that showcase UNHCR s priority programmes and leadership. Your role will be central to engaging existing supporters and attracting new philanthropic partners. If you are passionate about creating transformative experiences that drive social impact and have the skills to deliver at the highest level, we would love to hear from you. Why us? We are an ambitious and fast-moving organisation backed by the incredible reach of UNHCR. You get the best of both worlds: the ability to innovate quickly and the opportunity to work with extraordinary speakers and colleagues across a global network. Based in the vibrant Shoreditch/Old Street area, we offer an inclusive and welcoming culture that values creativity, bold ideas and collaboration. ROLE RESPONSIBILITIES Design and deliver a programme of impactful events that advance the Private Partnerships & Philanthropy (PPH) strategy and inspire our audiences- from exclusive gatherings for major philanthropists to bespoke receptions for corporate partners. Lead the strategic vision and execution of all events, shaping concepts that align with organisational priorities, overseeing beginning-to-end project management, and ensuring excellence in delivery, budget management, and stakeholder engagement. Influence and manage senior relationships across UK for UNHCR and global UNHCR teams, acting as a trusted advisor on event strategy and implementation to secure buy-in and collaboration. Collaborate with Philanthropy and Partnerships Team to ensure events support donor cultivation and stewardship journeys, driving deeper engagement and long-term support. Leverage insights to craft compelling event narratives and experiences that resonate with high-value supporters and reflect UNHCR s global mission. Establish measurement frameworks to evaluate event success, inform future strategy, and demonstrate impact to internal and external stakeholders. Champion refugee storytelling, ensuring refugee voices and lived experiences remain central to all events content and design. Share best practice across UK and global markets, contributing to international knowledge exchange, training, and innovation in donor engagement. Data Management ensuring events data is recorded on Salesforce in a timely and accurate fashion. PERSONAL SKILLS & EXPERIENCE Essential Experience, Skills & Knowledge Proven track record in designing and delivering bespoke, high-quality events designed for influential audiences, including UHNWIs and senior corporate leaders, that strengthen relationships and drive engagement. Experience working with high-profile individuals on events this could be celebrities, high profile speakers, well-known academics or renowned artists engaged to deliver special a special event experience. Exceptional organisational and time management skills, with the ability to prioritise and deliver under pressure in a fast-paced environment. Excellent communication and influencing skills, both written and verbal, with the ability to engage senior stakeholders and inspire confidence. Proven ability to lead cross-functional project groups, facilitating productive collaboration and driving consensus on strategic event objectives. Meticulous attention to detail, ensuring excellence in creative content, copy, and overall event presentation. Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Desirable Skills/Experience Experience of using technology to create innovative and experiential event experiences. Experience of working in a complex, multi-stakeholder environment. Experience of working at an international development, human rights, or humanitarian NGO. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: Week commencing 23rd February 2026 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Marketing Manager, Supporter Retention Contract: Permanent Full Time, 35 hours per week Location: London UK UK hybrid working a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person Salary: £44,168 - £46,493 per year with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team. About the role As our Marketing Manager Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications. In this role, you will: Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals). Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications. Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation. Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience. Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys. Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty. Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms. Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions. Although not essential, we d prefer you to have: Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds). Professional Qualification: CIM/IDM Qualification or equivalent professional qualification. Non-Profit Experience: Prior experience working in the Non-Profit or International Development Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026. How to apply: Click Apply to upload your CV and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
Feb 05, 2026
Full time
Marketing Manager, Supporter Retention Contract: Permanent Full Time, 35 hours per week Location: London UK UK hybrid working a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person Salary: £44,168 - £46,493 per year with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team. About the role As our Marketing Manager Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications. In this role, you will: Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals). Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications. Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation. Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience. Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys. Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty. Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms. Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions. Although not essential, we d prefer you to have: Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds). Professional Qualification: CIM/IDM Qualification or equivalent professional qualification. Non-Profit Experience: Prior experience working in the Non-Profit or International Development Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026. How to apply: Click Apply to upload your CV and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
Bristol This is a fantastic role for a Software Architect or someone with strong software design skills looking to take the next jump in their career to becoming a Software Architect! Salary: up to circa £80,000 depending on experience Dynamic (hybrid) working: typically 3 to 4 days per week on-site, due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: As a Software Architect, you will be the author of the full software architecture working with the software delivery teams to define and monitor the Structural and Temporal Architecture including the Internal/External interfaces of the product to meet requirements. Identify, document and be responsible for the design drivers for the software solution e.g. real-time performance, safety, security, user experience, simplicity, reusability, flexibility. Produce derived and emergent requirements capturing the assumptions and rationale. Define the architecture to a point where the implementation decisions do not affect the integrity of the architecture. Collaboration is critical within this role from working closely with other Architects, Technical Specialists and wider engineering key contacts, supporting the wider design activities and reviews. You will also have the opportunity to influence the Software Engineering Technology Strategy, Software Product Lines, new technologies, obsolescence, new methods and tools, by considering longer-term architectural strategies by being part of special interest groups and communities of interests. You would be working with technology that is at the forefront of European missile system design, helping to develop safe, secure and reliable products that our customers can depend upon! What we're looking for from you: A strong technical practitioner, comfortable with making important architectural and design decisions. Knowledge of modern and established software architecture techniques and design patterns. Experience of model based engineering. Able to provide technical mentorship, clearly articulate software architecture solutions and collaborate with software developers. Able to communicate clearly and accurately at different levels, including influencing collaborators and internal customers. An advocate for the benefits of key software engineering practices like continuous integration and good design. Able to assess and communicate the trade-offs between various aspects of a Software Architecture with a focus on design rationale. An understanding of software abstraction layers and the software stack. The experience to define and influence the tools, frameworks and technologies used. A strong programming background, preferably with experience in more than one language. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Feb 05, 2026
Full time
Bristol This is a fantastic role for a Software Architect or someone with strong software design skills looking to take the next jump in their career to becoming a Software Architect! Salary: up to circa £80,000 depending on experience Dynamic (hybrid) working: typically 3 to 4 days per week on-site, due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: As a Software Architect, you will be the author of the full software architecture working with the software delivery teams to define and monitor the Structural and Temporal Architecture including the Internal/External interfaces of the product to meet requirements. Identify, document and be responsible for the design drivers for the software solution e.g. real-time performance, safety, security, user experience, simplicity, reusability, flexibility. Produce derived and emergent requirements capturing the assumptions and rationale. Define the architecture to a point where the implementation decisions do not affect the integrity of the architecture. Collaboration is critical within this role from working closely with other Architects, Technical Specialists and wider engineering key contacts, supporting the wider design activities and reviews. You will also have the opportunity to influence the Software Engineering Technology Strategy, Software Product Lines, new technologies, obsolescence, new methods and tools, by considering longer-term architectural strategies by being part of special interest groups and communities of interests. You would be working with technology that is at the forefront of European missile system design, helping to develop safe, secure and reliable products that our customers can depend upon! What we're looking for from you: A strong technical practitioner, comfortable with making important architectural and design decisions. Knowledge of modern and established software architecture techniques and design patterns. Experience of model based engineering. Able to provide technical mentorship, clearly articulate software architecture solutions and collaborate with software developers. Able to communicate clearly and accurately at different levels, including influencing collaborators and internal customers. An advocate for the benefits of key software engineering practices like continuous integration and good design. Able to assess and communicate the trade-offs between various aspects of a Software Architecture with a focus on design rationale. An understanding of software abstraction layers and the software stack. The experience to define and influence the tools, frameworks and technologies used. A strong programming background, preferably with experience in more than one language. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Feb 04, 2026
Full time
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Our client is seeking a Head of Digital, Data and Technology to lead and shape their digital infrastructure, data governance and analytics capability. Head of Digital, Data and Technology Location: Head Office, Regents Park, London NW1 - Hybrid + Some travel required Salary: C. £90,000 Purpose of the role Our client is an international conservation charity, driven by science, working to restore wildlife in the UK and around the world. Their vision is a world where wildlife thrives and every role, every person in every corner of this organisation has one thing in common, they are all conservationists, and passionate about restoring wildlife. In this role, you will guide and empower this organisation on its digital, data and technology journey, building confidence and capability across the organisation in how tools, data and insight are used to drive real impact. You will play a key role in designing and delivering user-focused technologies, improving operational efficiency, and strengthening how this charity tells their conservation stories through data and digital innovation. By delivering user-focused technologies, improving operational efficiency, and strengthening conservation storytelling, this role will evolve and future-proof the organisation's digital ecosystem while supporting its mission to protect and restore nature in the UK and around the world. This post is a blended role for office and home working; some travel to the organisation's Zoo sites will be required. Key Responsibilities: Digital leadership and transformation Define and deliver a transformative digital, data, and technology vision aligned with this organisation's strategic goals, embedding innovation to drive measurable impact on conservation outcomes and supporter engagement. Provide strategic oversight of IT operations, ensuring services align with organisational objectives, enable innovation, and support long-term growth. Lead the organisation's digital transformation journey, championing system integration and adoption of digital solutions to foster a culture of digital literacy across the organisation. Design and implement change management strategies, readiness assessments, and adoption plans to ensure smooth delivery of digital initiatives and high-quality user experience. Engage and influence senior stakeholders across the organisation to secure buy-in and alignment on digital priorities. Systems and infrastructure Identify, develop, and implement accessible, user-focused technologies and environmentally sustainable solutions that enhance organisational efficiency, impact, and engagement. Ensure IT infrastructure is robust, scalable, and reliable to meet future organisational needs while adhering to sustainability commitments. Increase organisational resilience by proactively managing risks associated with digital projects, including cyber security threats, data breaches, and system downtime. Develop, maintain and connect databases, platforms and tools to enable effective and improved ways of working across internal systems. Data, Analytics and Cyber Security Establish and maintain strong data governance frameworks that ensure data integrity, compliance, and security, positioning data as a strategic organisational asset. Drive integration across key datasets and applications holding conservation, science, and supporter content using analytics tools such as PowerBI and middleware. Lead insights-driven decision-making by leveraging analytics to optimise user experience, operational efficiency, and storytelling impact for all stakeholders. Oversee cyber security strategy, including policy, risk management, incident response, and reporting to the executive team, ensuring organisational resilience. People Leadership Lead, develop, and inspire high-performing digital and system users and IT teams, fostering a culture of collaboration, innovation, and continuous learning. Build capability across the organisation to enhance digital literacy and adoption of new technologies. About You Extensive experience in IT, digital, data, or technology leadership roles, demonstrating increasing responsibility over time. Proven track record of developing and delivering organisational digital and ICT strategies. Broad experience across multiple IT and digital disciplines. Experience managing budgets with a focus on cost-effectiveness and value for money. Demonstrated success in leading and developing large, high-performing teams. Outstanding leadership and strategic thinking capabilities, with the ability to set vision and direction. Deep understanding of data ecosystems, including platforms, governance, and insight generation. Strong grasp of technical data concepts, including databases, data science, business intelligence, analytics, and cloud technologies. Thorough knowledge of data governance principles, data ethics, relevant regulatory frameworks (e.g., GDPR), and cyber security best practice. Highly skilled at influencing and building relationships at senior organisational levels. Strong commitment to creating a culture that lives this charity's values and commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical). About the Employer Our client is an international conservation charity. Through their unrivalled animal experts in their two zoos (London and near Dunstable), the work of their pioneering scientists, their dedicated conservationists, their purpose is to inspire, inform and empower people to stop wild animals going extinct. Their vision is a world where wildlife thrives and they are working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, this charty is committed to bringing wildlife back from the brink of extinction. What does this employer offer? This organisatoin is proud of their approach to employee benefits. Their benefits include: Their vision and purpose - you'll work alongside colleagues who are passionate about science-led conservation, knowing that you will help this organisation to inspire, inform and empower people to stop wildlife going extinct Pension scheme - they offer a generous pension scheme with up to 12% contributory pension Flexible working - talk to us about your flexible working requirements and they will do everything we can to make sure you work in a way that suits you Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to their 24/7 Employee Assistance Programme Life assurance - eligible employees will be enrolled in this employer's life assurance scheme from their first day Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - the employer's cycle to work scheme enables you to lease a bicycle Season ticket loan - they offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies - they offer enhanced maternity, paternity, and adoption packages This employer strongly encourages applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. They are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. This employer has active equality networks for their staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by their strategic EDI Steering Group. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. Closing Date: 8th February 2026 Interested? Click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
Feb 04, 2026
Full time
Our client is seeking a Head of Digital, Data and Technology to lead and shape their digital infrastructure, data governance and analytics capability. Head of Digital, Data and Technology Location: Head Office, Regents Park, London NW1 - Hybrid + Some travel required Salary: C. £90,000 Purpose of the role Our client is an international conservation charity, driven by science, working to restore wildlife in the UK and around the world. Their vision is a world where wildlife thrives and every role, every person in every corner of this organisation has one thing in common, they are all conservationists, and passionate about restoring wildlife. In this role, you will guide and empower this organisation on its digital, data and technology journey, building confidence and capability across the organisation in how tools, data and insight are used to drive real impact. You will play a key role in designing and delivering user-focused technologies, improving operational efficiency, and strengthening how this charity tells their conservation stories through data and digital innovation. By delivering user-focused technologies, improving operational efficiency, and strengthening conservation storytelling, this role will evolve and future-proof the organisation's digital ecosystem while supporting its mission to protect and restore nature in the UK and around the world. This post is a blended role for office and home working; some travel to the organisation's Zoo sites will be required. Key Responsibilities: Digital leadership and transformation Define and deliver a transformative digital, data, and technology vision aligned with this organisation's strategic goals, embedding innovation to drive measurable impact on conservation outcomes and supporter engagement. Provide strategic oversight of IT operations, ensuring services align with organisational objectives, enable innovation, and support long-term growth. Lead the organisation's digital transformation journey, championing system integration and adoption of digital solutions to foster a culture of digital literacy across the organisation. Design and implement change management strategies, readiness assessments, and adoption plans to ensure smooth delivery of digital initiatives and high-quality user experience. Engage and influence senior stakeholders across the organisation to secure buy-in and alignment on digital priorities. Systems and infrastructure Identify, develop, and implement accessible, user-focused technologies and environmentally sustainable solutions that enhance organisational efficiency, impact, and engagement. Ensure IT infrastructure is robust, scalable, and reliable to meet future organisational needs while adhering to sustainability commitments. Increase organisational resilience by proactively managing risks associated with digital projects, including cyber security threats, data breaches, and system downtime. Develop, maintain and connect databases, platforms and tools to enable effective and improved ways of working across internal systems. Data, Analytics and Cyber Security Establish and maintain strong data governance frameworks that ensure data integrity, compliance, and security, positioning data as a strategic organisational asset. Drive integration across key datasets and applications holding conservation, science, and supporter content using analytics tools such as PowerBI and middleware. Lead insights-driven decision-making by leveraging analytics to optimise user experience, operational efficiency, and storytelling impact for all stakeholders. Oversee cyber security strategy, including policy, risk management, incident response, and reporting to the executive team, ensuring organisational resilience. People Leadership Lead, develop, and inspire high-performing digital and system users and IT teams, fostering a culture of collaboration, innovation, and continuous learning. Build capability across the organisation to enhance digital literacy and adoption of new technologies. About You Extensive experience in IT, digital, data, or technology leadership roles, demonstrating increasing responsibility over time. Proven track record of developing and delivering organisational digital and ICT strategies. Broad experience across multiple IT and digital disciplines. Experience managing budgets with a focus on cost-effectiveness and value for money. Demonstrated success in leading and developing large, high-performing teams. Outstanding leadership and strategic thinking capabilities, with the ability to set vision and direction. Deep understanding of data ecosystems, including platforms, governance, and insight generation. Strong grasp of technical data concepts, including databases, data science, business intelligence, analytics, and cloud technologies. Thorough knowledge of data governance principles, data ethics, relevant regulatory frameworks (e.g., GDPR), and cyber security best practice. Highly skilled at influencing and building relationships at senior organisational levels. Strong commitment to creating a culture that lives this charity's values and commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical). About the Employer Our client is an international conservation charity. Through their unrivalled animal experts in their two zoos (London and near Dunstable), the work of their pioneering scientists, their dedicated conservationists, their purpose is to inspire, inform and empower people to stop wild animals going extinct. Their vision is a world where wildlife thrives and they are working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, this charty is committed to bringing wildlife back from the brink of extinction. What does this employer offer? This organisatoin is proud of their approach to employee benefits. Their benefits include: Their vision and purpose - you'll work alongside colleagues who are passionate about science-led conservation, knowing that you will help this organisation to inspire, inform and empower people to stop wildlife going extinct Pension scheme - they offer a generous pension scheme with up to 12% contributory pension Flexible working - talk to us about your flexible working requirements and they will do everything we can to make sure you work in a way that suits you Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to their 24/7 Employee Assistance Programme Life assurance - eligible employees will be enrolled in this employer's life assurance scheme from their first day Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Cycle2Work - the employer's cycle to work scheme enables you to lease a bicycle Season ticket loan - they offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work Family friendly policies - they offer enhanced maternity, paternity, and adoption packages This employer strongly encourages applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. They are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. This employer has active equality networks for their staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by their strategic EDI Steering Group. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. Closing Date: 8th February 2026 Interested? Click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Feb 04, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Feb 04, 2026
Full time
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
A leading legal technology firm is seeking a Customer Success Manager in London to serve as a trusted advisor to clients in the legal industry. The role focuses on onboarding, customer relationship management, and driving product adoption. Ideal candidates will have a law degree or substantial experience in legal settings, along with a customer-centric mindset and strong relationship-building skills. This position offers a hybrid work model and competitive benefits.
Feb 04, 2026
Full time
A leading legal technology firm is seeking a Customer Success Manager in London to serve as a trusted advisor to clients in the legal industry. The role focuses on onboarding, customer relationship management, and driving product adoption. Ideal candidates will have a law degree or substantial experience in legal settings, along with a customer-centric mindset and strong relationship-building skills. This position offers a hybrid work model and competitive benefits.
Customer Service Executive page is loaded Customer Service Executivelocations: Sloughtime type: Full timeposted on: Posted Todayjob requisition id: JR\_ At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Key Purpose Provide clear and accurate service and support to our customers Manage customer queries and requests through both email and telephone calls to a successful and timely resolution Deliver a professional and engaging 'front of house' service to our customers and external contacts Primary Responsibilities Manage incoming calls and emails from drivers, fleet contacts and franchisee partners Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution Provide timely and accurate information to our customers to minimise queries and complaints Deliver client specific tasks and processes within agreed SLAs Utilise all tools & systems provided by LeasePlan and its suppliers Build rapport and confidence within our customer base Skills, Experience & Background Experience of working within customer facing environment Ability to deal calmly and professionally with customers on the telephone Evidence of a strong work ethic & Resilience Ability to show empathy and support to customers Good standard of education indicative of an ability to learn and retain information Excellent communication skills, both written and verbal with the ability to engage and influence conversation Experience of working within a regulated customer service would be advantageous however not essential What we offer Generous contributory pension scheme25\ days holiday, in addition to bank holidays(pro rata)Volunteering days to assist in charity workSustainability InitiativesHoliday buy / sell (subject to conditions)Employee Referral SchemeSubsidised onsite cateringEV charging points (cost associated), bike storage, shower & changing facilities and car parkingWith over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\ ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.locations: Sloughtime type: Full timeposted on: Posted 30+ Days Ago
Feb 04, 2026
Full time
Customer Service Executive page is loaded Customer Service Executivelocations: Sloughtime type: Full timeposted on: Posted Todayjob requisition id: JR\_ At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Key Purpose Provide clear and accurate service and support to our customers Manage customer queries and requests through both email and telephone calls to a successful and timely resolution Deliver a professional and engaging 'front of house' service to our customers and external contacts Primary Responsibilities Manage incoming calls and emails from drivers, fleet contacts and franchisee partners Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution Provide timely and accurate information to our customers to minimise queries and complaints Deliver client specific tasks and processes within agreed SLAs Utilise all tools & systems provided by LeasePlan and its suppliers Build rapport and confidence within our customer base Skills, Experience & Background Experience of working within customer facing environment Ability to deal calmly and professionally with customers on the telephone Evidence of a strong work ethic & Resilience Ability to show empathy and support to customers Good standard of education indicative of an ability to learn and retain information Excellent communication skills, both written and verbal with the ability to engage and influence conversation Experience of working within a regulated customer service would be advantageous however not essential What we offer Generous contributory pension scheme25\ days holiday, in addition to bank holidays(pro rata)Volunteering days to assist in charity workSustainability InitiativesHoliday buy / sell (subject to conditions)Employee Referral SchemeSubsidised onsite cateringEV charging points (cost associated), bike storage, shower & changing facilities and car parkingWith over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\ ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.locations: Sloughtime type: Full timeposted on: Posted 30+ Days Ago
Customer Success Manager Salary: £40k-£60k Company Description: VC-backed healthtech startup Job Description: You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You'll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team. Location: London, UK Why this role is remarkable: High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes Significant career growth potential with the scope to transition into leadership roles as the team expands What you will do: Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales The ideal candidate: Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity Next steps Step 1. Visit our website Step 2. Click 'Talk to Jack' Step 3. Talk to Jack so he can understand your experience and ambitions Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction Step 6. If not, Jack will find you excellent alternatives. All for free
Feb 04, 2026
Full time
Customer Success Manager Salary: £40k-£60k Company Description: VC-backed healthtech startup Job Description: You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You'll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team. Location: London, UK Why this role is remarkable: High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes Significant career growth potential with the scope to transition into leadership roles as the team expands What you will do: Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales The ideal candidate: Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity Next steps Step 1. Visit our website Step 2. Click 'Talk to Jack' Step 3. Talk to Jack so he can understand your experience and ambitions Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction Step 6. If not, Jack will find you excellent alternatives. All for free
Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary: Starting from £37k (depending on experience) Application Deadline: NOW CLOSED FOR APPLICATIONS Location: Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a good fit for the role. STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they are making the most out of our suite of products, including our flagship system 'Sport:80 Platform'. You will also ensure that our high standards of customer service are maintained and that the voice of each and every customer is heard across the business. Role and responsibilities Being a member of the Customer Success Team, you will take on a proactive role in the company. You will engage with our community of customers on a daily basis to ensure they are maximising their relationship with us and are making the most out of our technology. This is NOT just a remote support role, it is an opportunity to take ownership of and progress within an important area of our business. Key responsibilities Lead the MPC responsibilities for key Tier 1 clients, coordinating with wider team members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge of the Sport:80 Platform, its functional capabilities and architecture, as well as other systems within our suite of products Continually build knowledge in the back-end of the platform (Config) to have the ability to make changes on a clients domain Maintain and continue to enhance the content within the 'Sport:80 Knowledge Base' Form excellent working relationships with each of our customers and gain an in-depth knowledge of their organisations Support the delivery of customer training through webinar, 1-2-1 sessions (remote & in-person) and written content. Log and report customer comments and feedback to ensure they are included in regular team meetings ('scrums') Support the Product Team with development requests, feedback and concepts provided by our customers/community members Support the Marketing Team in the generation of content contributing to client-focused communications Become a Sport:80 'Champion' by developing an extensive understanding of our company and our purpose Support customers via telephone/video calls and the company's online support desk Work closely with customers to understand requirements, develop User Acceptance Criteria and configure (where possible) new functions Support the Head of Customer with maintaining our internal processes and keeping client spaces up-to-date Weekly, Monthly, Quarterly, and Yearly analysis of support statistics (Zendesk) and writing key comments for the team We are looking for an individual with the following background, skills and characteristics: Confident and can contribute to our positive and supportive atmosphere Excellent communication skills, both verbal and written, including high standards of literacy Excellent attention to detail Excellent organisation and problem-solving skills, including time management & the ability to work to deadlines and prioritise workloads Ability to work methodically, accurately and under pressure Self-motivated with a professional, positive and customer-focused work ethic Strong aptitude for seeing tasks or projects through to completion Willingness and ability to work flexibly to meet the demands of the role Confidence to challenge and question processes to provide business improvements Ability to receive feedback and to learn from constructive feedback to improve self-development A self-starter who is equally good working independently and as part of a team An interest in sport and a basic understanding of the sports industry Have a full and clean driving licence and a valid passport Educated to degree level is preferable, but not essential It would also be a bonus if you had: Experience in project management or possessing a project management certification is highly desirable e.g. PRINCE2 Experience in using cloud-based support desk software e.g. Zendesk Experience using Atlassian's suite of products (Jira and Confluence) Previous experience working in a customer success role Previous experience working in a small to medium-sized business An active interest in technology, including knowledge of SaaS products UAC (User Acceptance Criteria) is documentation that clearly outlines functional requirements. The documentation is created by Sport:80 through consultation with the customer. No work is scheduled until the 'UAC' is signed off both internally and externally.
Feb 04, 2026
Full time
Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary: Starting from £37k (depending on experience) Application Deadline: NOW CLOSED FOR APPLICATIONS Location: Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a good fit for the role. STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they are making the most out of our suite of products, including our flagship system 'Sport:80 Platform'. You will also ensure that our high standards of customer service are maintained and that the voice of each and every customer is heard across the business. Role and responsibilities Being a member of the Customer Success Team, you will take on a proactive role in the company. You will engage with our community of customers on a daily basis to ensure they are maximising their relationship with us and are making the most out of our technology. This is NOT just a remote support role, it is an opportunity to take ownership of and progress within an important area of our business. Key responsibilities Lead the MPC responsibilities for key Tier 1 clients, coordinating with wider team members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge of the Sport:80 Platform, its functional capabilities and architecture, as well as other systems within our suite of products Continually build knowledge in the back-end of the platform (Config) to have the ability to make changes on a clients domain Maintain and continue to enhance the content within the 'Sport:80 Knowledge Base' Form excellent working relationships with each of our customers and gain an in-depth knowledge of their organisations Support the delivery of customer training through webinar, 1-2-1 sessions (remote & in-person) and written content. Log and report customer comments and feedback to ensure they are included in regular team meetings ('scrums') Support the Product Team with development requests, feedback and concepts provided by our customers/community members Support the Marketing Team in the generation of content contributing to client-focused communications Become a Sport:80 'Champion' by developing an extensive understanding of our company and our purpose Support customers via telephone/video calls and the company's online support desk Work closely with customers to understand requirements, develop User Acceptance Criteria and configure (where possible) new functions Support the Head of Customer with maintaining our internal processes and keeping client spaces up-to-date Weekly, Monthly, Quarterly, and Yearly analysis of support statistics (Zendesk) and writing key comments for the team We are looking for an individual with the following background, skills and characteristics: Confident and can contribute to our positive and supportive atmosphere Excellent communication skills, both verbal and written, including high standards of literacy Excellent attention to detail Excellent organisation and problem-solving skills, including time management & the ability to work to deadlines and prioritise workloads Ability to work methodically, accurately and under pressure Self-motivated with a professional, positive and customer-focused work ethic Strong aptitude for seeing tasks or projects through to completion Willingness and ability to work flexibly to meet the demands of the role Confidence to challenge and question processes to provide business improvements Ability to receive feedback and to learn from constructive feedback to improve self-development A self-starter who is equally good working independently and as part of a team An interest in sport and a basic understanding of the sports industry Have a full and clean driving licence and a valid passport Educated to degree level is preferable, but not essential It would also be a bonus if you had: Experience in project management or possessing a project management certification is highly desirable e.g. PRINCE2 Experience in using cloud-based support desk software e.g. Zendesk Experience using Atlassian's suite of products (Jira and Confluence) Previous experience working in a customer success role Previous experience working in a small to medium-sized business An active interest in technology, including knowledge of SaaS products UAC (User Acceptance Criteria) is documentation that clearly outlines functional requirements. The documentation is created by Sport:80 through consultation with the customer. No work is scheduled until the 'UAC' is signed off both internally and externally.
As part of MBDA's continual volume growth and operational expansion, you could join our high technology manufacturing environment as Manufacturing Operations Manager with a pivotal role in shaping delivery performance and manufacturing excellence. Salary: Circa £65,000 depending on experience Dynamic (hybrid) working: 4 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The Opportunity: This role is ideally suited to a proven manufacturing leader ready to take on a broader challenge, shaping operational performance, embedding best practice, and directly contributing to the delivery of complex, critical defence programmes. You could find yourself leading the growth of a high-volume production programme or leading the transition of complex systems into stable, repeatable manufacturing, whilst continuing to mature production operations to meet future demand. What's in it for you? Lead and shape the manufacture, assembly, integration, and test of complex aerospace and defence systems Operate at the forefront of manufacturing excellence, quality transformation, and operational improvement Influence decision-making and outcomes at senior leadership level Develop your leadership capability within a business committed to continuous improvement and developing its people Gain exposure to major operational challenges, including ramp-up of new programmes, stabilising transitioning production lines, industrialisation of new systems, and improving established manufacturing flows. Benefit from clear progression opportunities into Head of Manufacturing or wider senior leadership roles for high performers. This is a rare opportunity to build botha legacy of operational impact and a long-term leadership careerwithin one of the UK's foremost advanced manufacturing organisations. What we're looking for from you: You will bring: Proven experience as an Operations, Production or Manufacturing Manager within a complex, regulated manufacturing environment (aerospace, defence, automotive or similar) Demonstrated leadership of multidisciplinary teams with a strong track record of delivery against safety, quality, cost and schedule objectives. Experience leading production ramp-up, industrialisation, of new products or stabilisation of transitioning manufacturing lines. Capability to drive continuous improvement, whilst utilising and implementing a variety of lean tools ensuring successful implementation and change management. Strong leadership skills that ensure accountability and ownership at all levels. Being forthcoming with new ideas and better ways of working that means we challenge the norm in a proactive and inclusive manner. Strong stakeholder engagement skills, operating confidently across engineering, quality and project teams. Qualifications - desirable Degree or equivalent qualification in Manufacturing, Engineering, or a related discipline Lean / Continuous Improvement certification (e.g. green Belt / Black Belt) IOSH or relevant health and safety qualification Experience operating within aerospace or defence quality framework (e.g. EN9100) Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Feb 04, 2026
Full time
As part of MBDA's continual volume growth and operational expansion, you could join our high technology manufacturing environment as Manufacturing Operations Manager with a pivotal role in shaping delivery performance and manufacturing excellence. Salary: Circa £65,000 depending on experience Dynamic (hybrid) working: 4 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The Opportunity: This role is ideally suited to a proven manufacturing leader ready to take on a broader challenge, shaping operational performance, embedding best practice, and directly contributing to the delivery of complex, critical defence programmes. You could find yourself leading the growth of a high-volume production programme or leading the transition of complex systems into stable, repeatable manufacturing, whilst continuing to mature production operations to meet future demand. What's in it for you? Lead and shape the manufacture, assembly, integration, and test of complex aerospace and defence systems Operate at the forefront of manufacturing excellence, quality transformation, and operational improvement Influence decision-making and outcomes at senior leadership level Develop your leadership capability within a business committed to continuous improvement and developing its people Gain exposure to major operational challenges, including ramp-up of new programmes, stabilising transitioning production lines, industrialisation of new systems, and improving established manufacturing flows. Benefit from clear progression opportunities into Head of Manufacturing or wider senior leadership roles for high performers. This is a rare opportunity to build botha legacy of operational impact and a long-term leadership careerwithin one of the UK's foremost advanced manufacturing organisations. What we're looking for from you: You will bring: Proven experience as an Operations, Production or Manufacturing Manager within a complex, regulated manufacturing environment (aerospace, defence, automotive or similar) Demonstrated leadership of multidisciplinary teams with a strong track record of delivery against safety, quality, cost and schedule objectives. Experience leading production ramp-up, industrialisation, of new products or stabilisation of transitioning manufacturing lines. Capability to drive continuous improvement, whilst utilising and implementing a variety of lean tools ensuring successful implementation and change management. Strong leadership skills that ensure accountability and ownership at all levels. Being forthcoming with new ideas and better ways of working that means we challenge the norm in a proactive and inclusive manner. Strong stakeholder engagement skills, operating confidently across engineering, quality and project teams. Qualifications - desirable Degree or equivalent qualification in Manufacturing, Engineering, or a related discipline Lean / Continuous Improvement certification (e.g. green Belt / Black Belt) IOSH or relevant health and safety qualification Experience operating within aerospace or defence quality framework (e.g. EN9100) Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Bristol An opening has arisen within MBDA UK for a Security Operations Manager to lead the Security Operations Team in its function to protect all aspects of the MBDA UK estate, including its sites, employees, information and assets, which includes the full spectrum of the MBDA UK portfolio and its supporting hardware and software! Salary: circa £66,000 to £72,000 depending on experience Dynamic (hybrid) working: 2 to 3 days per week on-site, due to workload classification. Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 27% of base salary Car Allowance: £300 per month Pension: maximum total (employer and employee) contribution of up to 14% Private Medical Insurance: Eligible employees are enrolled as standard into the company funded Private Medical Insurance benefit. Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: This role presents the successful candidate with the opportunity to work with experienced, like-minded security professionals in order to influence and shape effective operational security outputs across the MBDA UK estate. It also affords the prospect of developing relationships with external and internal stakeholders to ensure the protective security overlay across the estate remains commensurate with those mandated Ministry of Defence compliance and accreditation standards for industry. Establish and implement procedures to protect those sites, employees, information and tangible assets located both within the MBDA UK estate and, when required, further afield in the UK or overseas. Devise and implement processes and procedures for MBDA UK to maintain mandated Ministry of Defence compliance and accreditation standards for industry. Key areas here include: Facility Security Clearance, Crypto and Section 5 Firearms licensing. Through existing relationships with Security Consultants/Law Enforcement and Security Intelligence agencies, continuously review the full spectrum of security threats and deliver pragmatic, cost-effective mitigation strategies to ensure all risks are kept as low as is reasonably practicable. Form an integral part of Business Continuity and Incident Management planning and ensure security policies, processes and employee training are able to counter the broad range of threats, risks and incidents prevalent across the MBDA UK estate, and beyond. Deliver apposite policies, processes and guidance pertaining to those security requirements for the more specialised areas of business activities, including the provision of a Technical Security Counter-measures capability for onsite facilities and also in support of offsite corporate events. Support the activities of the Information Security and Security Services teams, such that the physical security environment complies with mandatory Ministry of Defence compliance and accreditation standards for classified Information technology systems and security clearances. What we're looking for from you: Essential: An experienced security professional who has experience of leading diverse teams of security managers and professionals across multiple MBDA UK sites. Knowledge and experience of Cabinet Office, National Protective Security Authority, Ministry of Defence and Defence and Equipment Support Principal Security Advisor compliance and accreditation standards for industry. A sound working knowledge of Facility Security Clearance, Crypto management and more specialised areas of security risk management. Practical experience in incident management and the ability to support broader business continuity planning and crisis management. An understanding of all main kinetic and non-kinetic security threats and risks specific to the defence industry and national infrastructure. Good presentation and communication skills, with the ability to influence colleagues and stakeholders at all levels. A Developed Vetting standard of security clearance, or the ability to achieve it. Desirable: A recognised qualification in security management; for example: Certified Security Management Professional, Certified Protection Professional, Physical Security Professional or equivalent. Membership of professional security body; for example: Defence Industry Security Association, Security Institute, International Security Management Institute or equivalent. Investigation management experience. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Feb 04, 2026
Full time
Bristol An opening has arisen within MBDA UK for a Security Operations Manager to lead the Security Operations Team in its function to protect all aspects of the MBDA UK estate, including its sites, employees, information and assets, which includes the full spectrum of the MBDA UK portfolio and its supporting hardware and software! Salary: circa £66,000 to £72,000 depending on experience Dynamic (hybrid) working: 2 to 3 days per week on-site, due to workload classification. Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 27% of base salary Car Allowance: £300 per month Pension: maximum total (employer and employee) contribution of up to 14% Private Medical Insurance: Eligible employees are enrolled as standard into the company funded Private Medical Insurance benefit. Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: This role presents the successful candidate with the opportunity to work with experienced, like-minded security professionals in order to influence and shape effective operational security outputs across the MBDA UK estate. It also affords the prospect of developing relationships with external and internal stakeholders to ensure the protective security overlay across the estate remains commensurate with those mandated Ministry of Defence compliance and accreditation standards for industry. Establish and implement procedures to protect those sites, employees, information and tangible assets located both within the MBDA UK estate and, when required, further afield in the UK or overseas. Devise and implement processes and procedures for MBDA UK to maintain mandated Ministry of Defence compliance and accreditation standards for industry. Key areas here include: Facility Security Clearance, Crypto and Section 5 Firearms licensing. Through existing relationships with Security Consultants/Law Enforcement and Security Intelligence agencies, continuously review the full spectrum of security threats and deliver pragmatic, cost-effective mitigation strategies to ensure all risks are kept as low as is reasonably practicable. Form an integral part of Business Continuity and Incident Management planning and ensure security policies, processes and employee training are able to counter the broad range of threats, risks and incidents prevalent across the MBDA UK estate, and beyond. Deliver apposite policies, processes and guidance pertaining to those security requirements for the more specialised areas of business activities, including the provision of a Technical Security Counter-measures capability for onsite facilities and also in support of offsite corporate events. Support the activities of the Information Security and Security Services teams, such that the physical security environment complies with mandatory Ministry of Defence compliance and accreditation standards for classified Information technology systems and security clearances. What we're looking for from you: Essential: An experienced security professional who has experience of leading diverse teams of security managers and professionals across multiple MBDA UK sites. Knowledge and experience of Cabinet Office, National Protective Security Authority, Ministry of Defence and Defence and Equipment Support Principal Security Advisor compliance and accreditation standards for industry. A sound working knowledge of Facility Security Clearance, Crypto management and more specialised areas of security risk management. Practical experience in incident management and the ability to support broader business continuity planning and crisis management. An understanding of all main kinetic and non-kinetic security threats and risks specific to the defence industry and national infrastructure. Good presentation and communication skills, with the ability to influence colleagues and stakeholders at all levels. A Developed Vetting standard of security clearance, or the ability to achieve it. Desirable: A recognised qualification in security management; for example: Certified Security Management Professional, Certified Protection Professional, Physical Security Professional or equivalent. Membership of professional security body; for example: Defence Industry Security Association, Security Institute, International Security Management Institute or equivalent. Investigation management experience. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
The PureGym Way The PureGym Group is a top-10 global gym business with over 700 total sites and 2.5 million members across 6 countries. Our mission is to bring high quality, affordable fitness to everyone, everywhere, ensuring customer centricity is woven into the breadth of our product. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (minimum 3 days in the office)Type: Full TimeContract type: 12 Month FTC Application: We are looking for someone to start mid-March, so please apply as soon as possible. We are looking for a Head of People Services to lead the design, delivery and continuous improvement of all people-related operational services across all markets in our business (UK, DK, CH, USA) This role ensures that employees and managers receive a seamless, efficient, standardised, high-quality experience throughout the employee lifecycle. This is a Hybrid working role. This will be based in our Leeds office for a minimum of 3 days a week. Key Responsibilities will include: Leadership Develop and implement a People Services strategy aligned with the People team 'Plan on a Page'. Lead, coach, and develop the People Services team across HR operations, onboarding, change management, offboarding and HR project support activity. Act as an advocate of service excellence, continuous improvement, and data-driven decision-making. People Operations & Service Delivery Oversee the delivery of consistent, efficient, standardised and compliant HR services across the employee lifecycle in all our markets (UK, DK, CH and USA). Ensure processes are standardised, scalable, and well-documented. Drive the adoption of self-service tools and digital solutions to enhance employee experience. Employee Experience Design and maintain a high-quality standardised employee experience from onboarding to offboarding. Monitor service performance through SLAs, feedback mechanisms, and employee insights. Systems, Data & Compliance Oversee HR systems across all markets, ensuring data accuracy, security, and effective reporting. Use analytics to identify trends, risks, and opportunities for improvement. Ensure compliance with employment legislation, internal policies, and audit requirements. Collaboration & Stakeholder Management Work closely with People Directors/Heads of People, People Business Partners, Talent Acquisition & Recruitment, L&D, and Senior Leaders to ensure joined-up people practices. Act as a trusted advisor on operational HR matters. Build strong relationships with external partners such as payroll providers and technology suppliers. Value Add Projects HR systems: Deliver HR system optimisation across all markets. Role architecture project: Implement a role architecture tool across the Group, with particular focus on DK pay transparency readiness. Group wide contract and documentation review: Lead a review of contracts and documentation to ensure standardisation, legal compliance and alignment to brand identity MI reporting: Deliver high quality MI reporting providing accurate and timely insights to key stakeholders The Person We are looking for an ambitious individual with strong HR acumen who can hit the ground running, identify areas of opportunity, communicate this effectively to stakeholders and drive real value for PureGym. The following core attributes are essential: Strong understanding of HR processes, employment law, and best-practice service delivery. Demonstrated ability to lead teams through change and drive operational excellence. Expertise in HR systems, data management, and process optimisation. Strong communication, influencing, and stakeholder-management skills. Experience or exposure to implementing new HR technology or leading service delivery models. Experience in multi-site and/or international environments. Preferred experience of leading HR operations or shared services in a complex organisation. Required experience / qualifications: 10+ years of experience in a HR / People role, preferably within a shared service/service delivery environment Experience of working with multiple HR systems, preferably across international markets Highly proficient in Excel Experience of working with different stakeholders across a multi-market / multi-location organisation PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Feb 04, 2026
Full time
The PureGym Way The PureGym Group is a top-10 global gym business with over 700 total sites and 2.5 million members across 6 countries. Our mission is to bring high quality, affordable fitness to everyone, everywhere, ensuring customer centricity is woven into the breadth of our product. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (minimum 3 days in the office)Type: Full TimeContract type: 12 Month FTC Application: We are looking for someone to start mid-March, so please apply as soon as possible. We are looking for a Head of People Services to lead the design, delivery and continuous improvement of all people-related operational services across all markets in our business (UK, DK, CH, USA) This role ensures that employees and managers receive a seamless, efficient, standardised, high-quality experience throughout the employee lifecycle. This is a Hybrid working role. This will be based in our Leeds office for a minimum of 3 days a week. Key Responsibilities will include: Leadership Develop and implement a People Services strategy aligned with the People team 'Plan on a Page'. Lead, coach, and develop the People Services team across HR operations, onboarding, change management, offboarding and HR project support activity. Act as an advocate of service excellence, continuous improvement, and data-driven decision-making. People Operations & Service Delivery Oversee the delivery of consistent, efficient, standardised and compliant HR services across the employee lifecycle in all our markets (UK, DK, CH and USA). Ensure processes are standardised, scalable, and well-documented. Drive the adoption of self-service tools and digital solutions to enhance employee experience. Employee Experience Design and maintain a high-quality standardised employee experience from onboarding to offboarding. Monitor service performance through SLAs, feedback mechanisms, and employee insights. Systems, Data & Compliance Oversee HR systems across all markets, ensuring data accuracy, security, and effective reporting. Use analytics to identify trends, risks, and opportunities for improvement. Ensure compliance with employment legislation, internal policies, and audit requirements. Collaboration & Stakeholder Management Work closely with People Directors/Heads of People, People Business Partners, Talent Acquisition & Recruitment, L&D, and Senior Leaders to ensure joined-up people practices. Act as a trusted advisor on operational HR matters. Build strong relationships with external partners such as payroll providers and technology suppliers. Value Add Projects HR systems: Deliver HR system optimisation across all markets. Role architecture project: Implement a role architecture tool across the Group, with particular focus on DK pay transparency readiness. Group wide contract and documentation review: Lead a review of contracts and documentation to ensure standardisation, legal compliance and alignment to brand identity MI reporting: Deliver high quality MI reporting providing accurate and timely insights to key stakeholders The Person We are looking for an ambitious individual with strong HR acumen who can hit the ground running, identify areas of opportunity, communicate this effectively to stakeholders and drive real value for PureGym. The following core attributes are essential: Strong understanding of HR processes, employment law, and best-practice service delivery. Demonstrated ability to lead teams through change and drive operational excellence. Expertise in HR systems, data management, and process optimisation. Strong communication, influencing, and stakeholder-management skills. Experience or exposure to implementing new HR technology or leading service delivery models. Experience in multi-site and/or international environments. Preferred experience of leading HR operations or shared services in a complex organisation. Required experience / qualifications: 10+ years of experience in a HR / People role, preferably within a shared service/service delivery environment Experience of working with multiple HR systems, preferably across international markets Highly proficient in Excel Experience of working with different stakeholders across a multi-market / multi-location organisation PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance TRAVEL REQUIRED: Some transnational travel required LOCATION: 60/40 Hybrid role based from Portsmouth WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday Personal Development: Personalised development plan, and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime yoga / pilates Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregivingOur world is changing. And so are we. From our commitment to zero-carbon flight () to ,A vacancy for a Supply Chain & Quality Manager has arisen within Airbus Defence & Space in Portsmouth.You will join our transnational team in charge of the Procurement activities of Electronic Components and Printed Circuit Board (PCB) for Space Systems.Your main role will be SCQM but your activities will be completed with transversal responsibilities but also with commodity management tasks to meet local demand.Reporting to the Head of EEE Procurement you will be the primary quality interface with the nominated Supplier(s) and responsible for the Supply Chain and Quality aspects of the relationship between the supplier and Airbus and accountable for the delivery and quality performance of the supplier.You will maintain an on-site presence at the supplier's location to foster open and trusting relationships with their employees and managementYou will provide support to all aspects of the Supply Chain process for Electronic Components/PCB. HOW YOU WILL CONTRIBUTE TO THE TEAM Acquiring in-depth knowledge of supplier leading to effective control and improvement of the supplier Ensure the end-to-end management and monitoring of supplier performance. Identifying risks and proposing/agreeing and ensuring implementation of mitigating actions Performing or participating in audits and assessments at your nominated suppliers and following up on the resulting action plan. Management of NCR's during procurement (root cause analysis, preventive & corrective action plan) and post-procurement being the interface to the supplier for the project PA in case of EEE part non-conformances on equipment level. Chairing of supplier Non Conformance Review Boards. ABOUT YOU Experience in activities which have allowed you to acquire sound skills and knowledge of: Procurement / Engineering / Quality/ Manufacturing Knowledge about EEE-parts (Electronic, Electrical, Electromechanical) and associated manufacturing technologies. Strong negotiation skills and the ability to persuade, influence and convince Experience of Project Management HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and our Talent Acquisition team will contact you. LI:MF1 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Professional Job Family: Supplier Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Feb 04, 2026
Full time
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance TRAVEL REQUIRED: Some transnational travel required LOCATION: 60/40 Hybrid role based from Portsmouth WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday Personal Development: Personalised development plan, and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime yoga / pilates Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregivingOur world is changing. And so are we. From our commitment to zero-carbon flight () to ,A vacancy for a Supply Chain & Quality Manager has arisen within Airbus Defence & Space in Portsmouth.You will join our transnational team in charge of the Procurement activities of Electronic Components and Printed Circuit Board (PCB) for Space Systems.Your main role will be SCQM but your activities will be completed with transversal responsibilities but also with commodity management tasks to meet local demand.Reporting to the Head of EEE Procurement you will be the primary quality interface with the nominated Supplier(s) and responsible for the Supply Chain and Quality aspects of the relationship between the supplier and Airbus and accountable for the delivery and quality performance of the supplier.You will maintain an on-site presence at the supplier's location to foster open and trusting relationships with their employees and managementYou will provide support to all aspects of the Supply Chain process for Electronic Components/PCB. HOW YOU WILL CONTRIBUTE TO THE TEAM Acquiring in-depth knowledge of supplier leading to effective control and improvement of the supplier Ensure the end-to-end management and monitoring of supplier performance. Identifying risks and proposing/agreeing and ensuring implementation of mitigating actions Performing or participating in audits and assessments at your nominated suppliers and following up on the resulting action plan. Management of NCR's during procurement (root cause analysis, preventive & corrective action plan) and post-procurement being the interface to the supplier for the project PA in case of EEE part non-conformances on equipment level. Chairing of supplier Non Conformance Review Boards. ABOUT YOU Experience in activities which have allowed you to acquire sound skills and knowledge of: Procurement / Engineering / Quality/ Manufacturing Knowledge about EEE-parts (Electronic, Electrical, Electromechanical) and associated manufacturing technologies. Strong negotiation skills and the ability to persuade, influence and convince Experience of Project Management HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and our Talent Acquisition team will contact you. LI:MF1 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Professional Job Family: Supplier Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Customer Success Manager For the Role We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. This role is key to ensuring our clients derive maximum value from our ambient voice technology solutions, driving product adoption, satisfaction, and long-term customer loyalty. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer lifecycle. The CSM will ensure they can balance multiple priorities by prioritising their allocated pilots within NHS Trusts. The role includes working closely with clinicians and being able to identify clinical champions and utilising them to drive adoption within that hospital space. About Lyrebird Health Lyrebird is a rapidly growing health-tech company using AI to give healthcare professionals their time back - and we're scaling fast. Our platform integrates directly with General Practice, Allied Health, and Specialist clinics - automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards. What You'll Do Own and manage a portfolio of customer accounts, building strong, trusted relationships. Drive customer onboarding, training, and adoption processes to ensure value realisation. Serve as the voice of the customer internally, advocating for their needs and feedback. Monitor account health, usage data, and engagement metrics to identify risks and opportunities. Proactively manage renewals and identify expansion opportunities. Address and resolve customer issues in collaboration with support, product, and technical teams. Deliver regular business reviews and performance insights to customers. Collaborate with sales and marketing to support upsell/cross-sell strategies. Maintain accurate and up-to-date CRM and documentation for customer interactions. Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box. You Should Have Customer-obsessed with a genuine desire to help clients succeed. A natural relationship builder with strong emotional intelligence. Organised, detail-oriented, and data-driven. Comfortable presenting to stakeholders at various levels, including senior leadership. Ability to learn core product functionalities and demo with precision. Adaptable and resilient with a positive attitude towards change and feedback. Commercially aware, with a good understanding of customer lifetime value and growth strategies. Hungry to succeed and grow. Many companies state this but we are truly fast paced and we want individuals who are willing to show off their other skillsets which may benefit in creating a role that best suits the company and them. Nice to Have Experience in health-tech or selling into the NHS Exposure to onboarding or post-sale delivery Familiarity with CRMs (HubSpot, Salesforce, etc.) Located near London or a major UK hub (not essential) At Lyrebird, we don't just write code - we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we'd love to hear from you. We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply - even if you don't meet every single requirement.
Feb 04, 2026
Full time
Customer Success Manager For the Role We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. This role is key to ensuring our clients derive maximum value from our ambient voice technology solutions, driving product adoption, satisfaction, and long-term customer loyalty. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer lifecycle. The CSM will ensure they can balance multiple priorities by prioritising their allocated pilots within NHS Trusts. The role includes working closely with clinicians and being able to identify clinical champions and utilising them to drive adoption within that hospital space. About Lyrebird Health Lyrebird is a rapidly growing health-tech company using AI to give healthcare professionals their time back - and we're scaling fast. Our platform integrates directly with General Practice, Allied Health, and Specialist clinics - automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards. What You'll Do Own and manage a portfolio of customer accounts, building strong, trusted relationships. Drive customer onboarding, training, and adoption processes to ensure value realisation. Serve as the voice of the customer internally, advocating for their needs and feedback. Monitor account health, usage data, and engagement metrics to identify risks and opportunities. Proactively manage renewals and identify expansion opportunities. Address and resolve customer issues in collaboration with support, product, and technical teams. Deliver regular business reviews and performance insights to customers. Collaborate with sales and marketing to support upsell/cross-sell strategies. Maintain accurate and up-to-date CRM and documentation for customer interactions. Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box. You Should Have Customer-obsessed with a genuine desire to help clients succeed. A natural relationship builder with strong emotional intelligence. Organised, detail-oriented, and data-driven. Comfortable presenting to stakeholders at various levels, including senior leadership. Ability to learn core product functionalities and demo with precision. Adaptable and resilient with a positive attitude towards change and feedback. Commercially aware, with a good understanding of customer lifetime value and growth strategies. Hungry to succeed and grow. Many companies state this but we are truly fast paced and we want individuals who are willing to show off their other skillsets which may benefit in creating a role that best suits the company and them. Nice to Have Experience in health-tech or selling into the NHS Exposure to onboarding or post-sale delivery Familiarity with CRMs (HubSpot, Salesforce, etc.) Located near London or a major UK hub (not essential) At Lyrebird, we don't just write code - we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we'd love to hear from you. We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply - even if you don't meet every single requirement.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 04, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
