Overview Job Title: Change/Transformation Consultant Location: Manchester Day Rate: £494 inside IR35 Start Date: March 2nd 2026 Job Type: Contract We are looking for an experienced Change / Transformation Consultant with strong UX and identity experience to support the delivery of new Identity Verification (IDV) and Self-Service Password Reset (SSPR) journeys. This role sits at the intersection of user experience, change delivery, and technology transformation, with a strong focus on adoption and usability. Responsibilities Lead UX discovery for new IDV and SSPR journeys across Helpdesk and Self-Service channels Conduct user research, usability testing, and journey optimisation to improve user experience Develop and deliver adoption and communications plans to support phased rollouts Translate complex identity and authentication flows into clear, user-friendly experiences Support change readiness across the Helpdesk function and the wider user base Required Skills / Experience Strong identity-centric UX experience, including authentication, MFA, IDV, and recovery journeys Proven track record of business change delivery within technology-led transformations Experience designing accessible, low-friction user journeys Excellent communication and stakeholder engagement skills Desirable Skills / Experience Although not essential, the following skills are desired by the client: Background in behavioural change or service design Hands-on experience with Figma, prototyping tools, and usability testing Experience working in regulated environments If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Feb 06, 2026
Full time
Overview Job Title: Change/Transformation Consultant Location: Manchester Day Rate: £494 inside IR35 Start Date: March 2nd 2026 Job Type: Contract We are looking for an experienced Change / Transformation Consultant with strong UX and identity experience to support the delivery of new Identity Verification (IDV) and Self-Service Password Reset (SSPR) journeys. This role sits at the intersection of user experience, change delivery, and technology transformation, with a strong focus on adoption and usability. Responsibilities Lead UX discovery for new IDV and SSPR journeys across Helpdesk and Self-Service channels Conduct user research, usability testing, and journey optimisation to improve user experience Develop and deliver adoption and communications plans to support phased rollouts Translate complex identity and authentication flows into clear, user-friendly experiences Support change readiness across the Helpdesk function and the wider user base Required Skills / Experience Strong identity-centric UX experience, including authentication, MFA, IDV, and recovery journeys Proven track record of business change delivery within technology-led transformations Experience designing accessible, low-friction user journeys Excellent communication and stakeholder engagement skills Desirable Skills / Experience Although not essential, the following skills are desired by the client: Background in behavioural change or service design Hands-on experience with Figma, prototyping tools, and usability testing Experience working in regulated environments If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Annual leave: 33 days (plus eight bank holidays) Benefits: enhanced maternity, paternity and adoption leave, and shared parental pay family-friendly policies 8% employer pension contribution (Aviva) three x basic salary life assurance cover free health cashback plan (Medicash): employee cover plus up to four dependent children 24/7 virtual GP access (UK registered), plus access to Best Doctors free, confidential employee assistance programme (Medicash) access to a wellbeing app flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more learning and development opportunities including bespoke training and access to LinkedIn Learning) commitment to employee health and wellbeing. we have a Menopause Friendly accreditation and are a Disability Confident employer This is an exciting opportunity to join Dementia UK s IT team as our Senior IT Support Engineer. In this pivotal role, you will provide advanced technical expertise across our IT infrastructure, ensuring the delivery of a robust, resilient and secure technology environment that underpins the charity s nationwide operations. Acting as a senior point of technical escalation , you will take ownership of 3rd line incidents, service requests and problem investigations, ensuring these are resolved in line with ITIL best practice and within agreed SLAs. You will play a key role in strengthening our infrastructure by analysing root causes, implementing permanent corrective actions, and driving continuous improvement across our IT services. A significant aspect of the role will involve monitoring and maintaining cloud infrastructure, supporting key Microsoft 365 services, and contributing to network stability and security across the charity. You will also help design, implement, and automate solutions using tools such as PowerShell and Azure CLI, ensuring repeatable and secure operational processes. To succeed in this role, you will hold a degree in a relevant subject or hold equivalent industry qualifications. You will bring substantial experience in 3rd line support within Microsoft-focused environments, including Azure infrastructure, M365 administration, and modern identity and security technologies. You will demonstrate excellent communication and collaboration skills, a solid understanding of IT service change management processes, and practical experience using ITSM tools. If this sounds like the right opportunity for you, join us and help make a real difference in the lives of those affected by dementia. We would love to hear from you! Our culture In addition to a competitive salary and a generous benefits package, we truly value our people. It s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. Dementia UK is a Disability Confident Employer. By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. Please note that any decision on flexible working is based on business needs
Feb 06, 2026
Full time
Annual leave: 33 days (plus eight bank holidays) Benefits: enhanced maternity, paternity and adoption leave, and shared parental pay family-friendly policies 8% employer pension contribution (Aviva) three x basic salary life assurance cover free health cashback plan (Medicash): employee cover plus up to four dependent children 24/7 virtual GP access (UK registered), plus access to Best Doctors free, confidential employee assistance programme (Medicash) access to a wellbeing app flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more learning and development opportunities including bespoke training and access to LinkedIn Learning) commitment to employee health and wellbeing. we have a Menopause Friendly accreditation and are a Disability Confident employer This is an exciting opportunity to join Dementia UK s IT team as our Senior IT Support Engineer. In this pivotal role, you will provide advanced technical expertise across our IT infrastructure, ensuring the delivery of a robust, resilient and secure technology environment that underpins the charity s nationwide operations. Acting as a senior point of technical escalation , you will take ownership of 3rd line incidents, service requests and problem investigations, ensuring these are resolved in line with ITIL best practice and within agreed SLAs. You will play a key role in strengthening our infrastructure by analysing root causes, implementing permanent corrective actions, and driving continuous improvement across our IT services. A significant aspect of the role will involve monitoring and maintaining cloud infrastructure, supporting key Microsoft 365 services, and contributing to network stability and security across the charity. You will also help design, implement, and automate solutions using tools such as PowerShell and Azure CLI, ensuring repeatable and secure operational processes. To succeed in this role, you will hold a degree in a relevant subject or hold equivalent industry qualifications. You will bring substantial experience in 3rd line support within Microsoft-focused environments, including Azure infrastructure, M365 administration, and modern identity and security technologies. You will demonstrate excellent communication and collaboration skills, a solid understanding of IT service change management processes, and practical experience using ITSM tools. If this sounds like the right opportunity for you, join us and help make a real difference in the lives of those affected by dementia. We would love to hear from you! Our culture In addition to a competitive salary and a generous benefits package, we truly value our people. It s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. Dementia UK is a Disability Confident Employer. By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. Please note that any decision on flexible working is based on business needs
Purpose of the Role This Digital and Operational Lead will lead the development and day-to-day delivery of eoa s digital systems, operational infrastructure, and working environment (office and WFH). The role will ensure the smooth running of core business systems and services, embedding a data-driven, member-focused approach and supporting the delivery of our ambitious sector growth strategy. Role Summary Contract: Permanent Hours: 37.5 hours per week Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed Salary: £35,000 Pension: Up to 7% employer pension match (from year 1 anniversary) Annual Leave: 30 days leave + bank holidays Reports to : Membership & Operations Director Management of :N/A Key Responsibilities Systems, Technology, and Intelligence Lead the delivery, development, and optimisation of our digital infrastructure, including implementation of AI, liaising with suppliers and internal stakeholders to ensure business-critical systems are maintained, secure, and future-proofed. Drive creation and delivery of seamless, engaging digital experiences that support member acquisition and retention, and generate measurable ROI. Ensure high digital adoption among staff and members while championing the use of iMIS (the eoa s AMS) as a single source of truth. Ensure high-quality data management practices and support teams in using data for business insight and decision-making. Business Operations Lead on all office and work from home functions including service provision, maintenance, insurances, H&S, and contracts with suppliers and landlord representatives. Support delivery of our people and culture strategy. Oversee our people processes including recruitment, onboarding and offboarding, staff contracts, holiday and absence records. Maintain accurate documentation and ensure regular reviews of safety and operational processes. Knowledge, Experience, and Attributes Confident using and maintaining digital platforms and systems (e.g. CRM, AMS, online communities, IT tools). Skilled in using digital tools, and in interest in implementing AI, to improve operational efficiency and UX. Data-literate, with experience supporting colleagues to use systems for data-led decision-making. Experience in change management or embedding new systems or processes across an organisation. Confident in supplier and stakeholder coordination to deliver on agreed service levels. Experience in operations, office coordination, or systems support within a membership body, charity, association, or SME. Knowledge of people and culture practices in small teams. Knowledge of health and safety compliance in an office setting. Strong organisational and problem-solving skills, with an ability to prioritise and deliver against competing deadlines. Knowledge or interest of employee ownership and experience working in a purpose-led organisation. What Constitutes Success in This Role? Success in this role will mean delivering high-performing digital systems that enhance member experience, strengthen engagement, and enable growth through smarter use of data. Strong supplier relationships and effective cost management will demonstrate tangible impact. Day-to-day operations will run smoothly, with efficient support for hybrid working and the seamless delivery of core operational services. Key outcomes for the roleMeasures Outcome: The eoa office and WFH environment is well-managed, safe, and compliant with all relevant legislation and standards. . Measure: All compliance checks (e.g. risk and DSE assessments) completed on time and documented, with no compliance breaches. Outcome: High-performing and future proof digital infrastructure. All core systems are integrated, meet user needs, are stable and secure. Measure: Resolution of critical issues within agreed SLAs; positive feedback from staff and key users in staff and member satisfaction surveys. Outcome: Member experience streamlined, engaging and user-friendly digital interactions with the eoa. Measure: Member satisfaction with digital services has an NPS of 40 in annual member survey; measurable improvement in digital engagement metrics. Outcome: New system functionality, updates or digital solutions are introduced on time, on budget, and with high adoption by staff and members. Measure: 100%+ internal adoption rate for new systems or features; post-implementation review shows on-time delivery and positive ROI or user feedback. Outcome: eoa uses accurate, timely data from a single source of truth to inform decisions and improve member services. Measure: All teams actively using iMIS data to report on KPIs or inform decision-making; data quality score (e.g. % of complete member profiles) reaches 85% Outcome: Contracts with digital and operational suppliers deliver value, performance and are aligned with organisational priorities. Measure: Supplier contracts are delivering on time and budget, with at least 90% supplier performance rated satisfactory or above. How to apply To apply, please submit: A two-page CV And and one of either: Cover letter setting out your motivation, approach, and what you will bring to the role Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. Interviews will be in Manchester w.c. 9 March 2026. The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.
Feb 06, 2026
Full time
Purpose of the Role This Digital and Operational Lead will lead the development and day-to-day delivery of eoa s digital systems, operational infrastructure, and working environment (office and WFH). The role will ensure the smooth running of core business systems and services, embedding a data-driven, member-focused approach and supporting the delivery of our ambitious sector growth strategy. Role Summary Contract: Permanent Hours: 37.5 hours per week Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed Salary: £35,000 Pension: Up to 7% employer pension match (from year 1 anniversary) Annual Leave: 30 days leave + bank holidays Reports to : Membership & Operations Director Management of :N/A Key Responsibilities Systems, Technology, and Intelligence Lead the delivery, development, and optimisation of our digital infrastructure, including implementation of AI, liaising with suppliers and internal stakeholders to ensure business-critical systems are maintained, secure, and future-proofed. Drive creation and delivery of seamless, engaging digital experiences that support member acquisition and retention, and generate measurable ROI. Ensure high digital adoption among staff and members while championing the use of iMIS (the eoa s AMS) as a single source of truth. Ensure high-quality data management practices and support teams in using data for business insight and decision-making. Business Operations Lead on all office and work from home functions including service provision, maintenance, insurances, H&S, and contracts with suppliers and landlord representatives. Support delivery of our people and culture strategy. Oversee our people processes including recruitment, onboarding and offboarding, staff contracts, holiday and absence records. Maintain accurate documentation and ensure regular reviews of safety and operational processes. Knowledge, Experience, and Attributes Confident using and maintaining digital platforms and systems (e.g. CRM, AMS, online communities, IT tools). Skilled in using digital tools, and in interest in implementing AI, to improve operational efficiency and UX. Data-literate, with experience supporting colleagues to use systems for data-led decision-making. Experience in change management or embedding new systems or processes across an organisation. Confident in supplier and stakeholder coordination to deliver on agreed service levels. Experience in operations, office coordination, or systems support within a membership body, charity, association, or SME. Knowledge of people and culture practices in small teams. Knowledge of health and safety compliance in an office setting. Strong organisational and problem-solving skills, with an ability to prioritise and deliver against competing deadlines. Knowledge or interest of employee ownership and experience working in a purpose-led organisation. What Constitutes Success in This Role? Success in this role will mean delivering high-performing digital systems that enhance member experience, strengthen engagement, and enable growth through smarter use of data. Strong supplier relationships and effective cost management will demonstrate tangible impact. Day-to-day operations will run smoothly, with efficient support for hybrid working and the seamless delivery of core operational services. Key outcomes for the roleMeasures Outcome: The eoa office and WFH environment is well-managed, safe, and compliant with all relevant legislation and standards. . Measure: All compliance checks (e.g. risk and DSE assessments) completed on time and documented, with no compliance breaches. Outcome: High-performing and future proof digital infrastructure. All core systems are integrated, meet user needs, are stable and secure. Measure: Resolution of critical issues within agreed SLAs; positive feedback from staff and key users in staff and member satisfaction surveys. Outcome: Member experience streamlined, engaging and user-friendly digital interactions with the eoa. Measure: Member satisfaction with digital services has an NPS of 40 in annual member survey; measurable improvement in digital engagement metrics. Outcome: New system functionality, updates or digital solutions are introduced on time, on budget, and with high adoption by staff and members. Measure: 100%+ internal adoption rate for new systems or features; post-implementation review shows on-time delivery and positive ROI or user feedback. Outcome: eoa uses accurate, timely data from a single source of truth to inform decisions and improve member services. Measure: All teams actively using iMIS data to report on KPIs or inform decision-making; data quality score (e.g. % of complete member profiles) reaches 85% Outcome: Contracts with digital and operational suppliers deliver value, performance and are aligned with organisational priorities. Measure: Supplier contracts are delivering on time and budget, with at least 90% supplier performance rated satisfactory or above. How to apply To apply, please submit: A two-page CV And and one of either: Cover letter setting out your motivation, approach, and what you will bring to the role Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. Interviews will be in Manchester w.c. 9 March 2026. The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Low-Code Center of Excellence (CoE) is responsible for driving the strategic adoption, governance, and enablement of low-code technologies across the organization. This team acts as the central authority and innovation hub for designing and developing scalable low-code solutions, empowering a distributed community of 'makers' while ensuring enterprise-grade quality, security, and compliance. The Low-Code Enablement Senior Specialist drives the adoption and effective use of low-code technologies such as Microsoft Power Platform and other emerging tools. This role partners with business teams to provide consultation, training, and tailored enablement resources, ensuring the 'maker' community is well-equipped to independently leverage low-code capabilities across the organization. YOU'RE GOOD AT Understanding your users: their needs, goals, and pain points Collaborating with customers across functions and cohorts to ensure the voice of the customer drives the low-code platform enablement roadmap Communicating effectively with global teams, both in writing and verbally Building community and driving platform adoption through engaging training, useful resources, and diverse communication channels Establishing best practices and helping others anticipate what's next through proactive guidance on new features and updates Staying ahead of the curve by being curious and eager to experiment with innovative use of low-code tools and agentic AI technologies WHAT YOU'LL DO Identify and deliver best practices and reusable asset materials to enhance consulting effectiveness and internal low code solution development. Lead the low-code champion network, where enthusiastic employees advocate for and support the use of low-code capabilities across the organization. Collaborate with subject matter experts and Product Owner to deliver effective and engaging learning experiences. Promote low-code offerings and their benefits through various channels, such as Microsoft Teams, Slack, and email. Introduce new low-code capabilities to the organization and provide guidance and support for their adoption and usage. Keep up to date with the leading players in the market, especially the Microsoft roadmap and communicate relevant updates and changes to the stakeholders and users. Drive Microsoft Copilot Studio adoption, a new AI-powered agent for employees. Host regular Innovation Spotlights and other community events, where you showcase low-code platforms and features, share tips and tricks, answer questions, and solicit feedback from the audience. What You'll Bring Bachelor's degree preferred 5+ years' experience working as a Product Analyst, Business Analyst, Data Analyst, Power Platform Super User or Admin, or related field Strong understanding of Microsoft's low-code or other industry-related tools Proficiency in Microsoft Power Platform (or related tools) and Agile methodology Who You'll Work With You'll report directly to the Power Platform Product Owner within BCG's IT & Business Platforms Portfolio, working very closely with the entire squad including Scrum Lead, Developers, and Trainer. Additionally, you will work with the squad's customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 06, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Low-Code Center of Excellence (CoE) is responsible for driving the strategic adoption, governance, and enablement of low-code technologies across the organization. This team acts as the central authority and innovation hub for designing and developing scalable low-code solutions, empowering a distributed community of 'makers' while ensuring enterprise-grade quality, security, and compliance. The Low-Code Enablement Senior Specialist drives the adoption and effective use of low-code technologies such as Microsoft Power Platform and other emerging tools. This role partners with business teams to provide consultation, training, and tailored enablement resources, ensuring the 'maker' community is well-equipped to independently leverage low-code capabilities across the organization. YOU'RE GOOD AT Understanding your users: their needs, goals, and pain points Collaborating with customers across functions and cohorts to ensure the voice of the customer drives the low-code platform enablement roadmap Communicating effectively with global teams, both in writing and verbally Building community and driving platform adoption through engaging training, useful resources, and diverse communication channels Establishing best practices and helping others anticipate what's next through proactive guidance on new features and updates Staying ahead of the curve by being curious and eager to experiment with innovative use of low-code tools and agentic AI technologies WHAT YOU'LL DO Identify and deliver best practices and reusable asset materials to enhance consulting effectiveness and internal low code solution development. Lead the low-code champion network, where enthusiastic employees advocate for and support the use of low-code capabilities across the organization. Collaborate with subject matter experts and Product Owner to deliver effective and engaging learning experiences. Promote low-code offerings and their benefits through various channels, such as Microsoft Teams, Slack, and email. Introduce new low-code capabilities to the organization and provide guidance and support for their adoption and usage. Keep up to date with the leading players in the market, especially the Microsoft roadmap and communicate relevant updates and changes to the stakeholders and users. Drive Microsoft Copilot Studio adoption, a new AI-powered agent for employees. Host regular Innovation Spotlights and other community events, where you showcase low-code platforms and features, share tips and tricks, answer questions, and solicit feedback from the audience. What You'll Bring Bachelor's degree preferred 5+ years' experience working as a Product Analyst, Business Analyst, Data Analyst, Power Platform Super User or Admin, or related field Strong understanding of Microsoft's low-code or other industry-related tools Proficiency in Microsoft Power Platform (or related tools) and Agile methodology Who You'll Work With You'll report directly to the Power Platform Product Owner within BCG's IT & Business Platforms Portfolio, working very closely with the entire squad including Scrum Lead, Developers, and Trainer. Additionally, you will work with the squad's customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : London Boston Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities.As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 6+ years of experience developing and maintaining ServiceNow solutions Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Boston is $134,000-$164,000. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 06, 2026
Full time
Locations : London Boston Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities.As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 6+ years of experience developing and maintaining ServiceNow solutions Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Boston is $134,000-$164,000. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Permanent Remote / London Oracle HCM Senior Manager Location: UK (Hybrid) Employment Type: Permanent The Opportunity A leading transformation and technology services organisation is expanding its Oracle HCM practice and is seeking an experienced Oracle HCM Senior Manager to play a key role in delivering large-scale, cloud-based HR transformations. This is a senior, high-visibility position combining client delivery leadership, strategic advisory, and business development, working with complex enterprise clients undergoing HR and operating-model transformation. The Role You will take ownership of end-to-end Oracle HCM programmes, acting as an Engagement Lead across delivery, client leadership, and practice growth. Key responsibilities include: Leading the delivery of high-quality Oracle HCM Cloud implementations across complex organisations Acting as a trusted advisor to senior stakeholders on HR transformation, operating models, self-service, digital HR, and service delivery Advising on HR process optimisation including Onboarding, Absence Management, Payroll, Offboarding, and employee lifecycle processes Providing functional and solution leadership across Oracle HCM modules Supporting business development activities, including bids, proposals, commercial discussions, and client presentations Contributing to the growth of the HR transformation practice through thought leadership, capability development, and knowledge sharing Advising on technical integrations with payroll, finance, benefits, and third-party platforms Overseeing data migration, data integrity, and deployment readiness Collaborating across cross-functional teams to maximise client value and solution adoption Coaching and mentoring managers and consultants, supporting succession and team development Leading by example, promoting a high-performance, inclusive, and collaborative culture Experience & Skills Required Proven experience leading Oracle HCM Cloud programmes from design through deployment Strong functional expertise across Oracle HCM modules Track record of delivering HR transformation initiatives and managing multi-disciplinary teams Deep understanding of core HR processes and operating models Excellent stakeholder management and executive-level communication skills Experience contributing to sales, bids, and commercial negotiations Exposure to additional HCM platforms such as Workday, ServiceNow HRSD, or SAP SuccessFactors (advantageous) Comfortable working in agile and waterfall delivery environments Strong analytical skills with the ability to simplify complex problems Experience producing delivery artefacts (requirements, functional designs, configurations, process flows, etc.) Ability to adapt delivery and leadership style to suit different clients and project contextsStrong collaboration skills and a consultative mindset Experience as a configuration lead and/or project manager on enterprise software deployments Commercially aware, highly motivated, and comfortable in a fast-paced environment Eligibility to obtain and maintain UK Security Clearance (SC) Qualifications Degree-educated or equivalent professional experience Oracle certifications (desirable) Workday or ServiceNow certifications (desirable) Why Apply? Senior leadership role within a growing Oracle HCM practice Exposure to large-scale, high-impact HR transformation programmes Clear progression, influence, and visibility at leadership level Flexible and hybrid working environment Opportunity to shape delivery standards, capability, and future growth
Feb 06, 2026
Full time
Permanent Remote / London Oracle HCM Senior Manager Location: UK (Hybrid) Employment Type: Permanent The Opportunity A leading transformation and technology services organisation is expanding its Oracle HCM practice and is seeking an experienced Oracle HCM Senior Manager to play a key role in delivering large-scale, cloud-based HR transformations. This is a senior, high-visibility position combining client delivery leadership, strategic advisory, and business development, working with complex enterprise clients undergoing HR and operating-model transformation. The Role You will take ownership of end-to-end Oracle HCM programmes, acting as an Engagement Lead across delivery, client leadership, and practice growth. Key responsibilities include: Leading the delivery of high-quality Oracle HCM Cloud implementations across complex organisations Acting as a trusted advisor to senior stakeholders on HR transformation, operating models, self-service, digital HR, and service delivery Advising on HR process optimisation including Onboarding, Absence Management, Payroll, Offboarding, and employee lifecycle processes Providing functional and solution leadership across Oracle HCM modules Supporting business development activities, including bids, proposals, commercial discussions, and client presentations Contributing to the growth of the HR transformation practice through thought leadership, capability development, and knowledge sharing Advising on technical integrations with payroll, finance, benefits, and third-party platforms Overseeing data migration, data integrity, and deployment readiness Collaborating across cross-functional teams to maximise client value and solution adoption Coaching and mentoring managers and consultants, supporting succession and team development Leading by example, promoting a high-performance, inclusive, and collaborative culture Experience & Skills Required Proven experience leading Oracle HCM Cloud programmes from design through deployment Strong functional expertise across Oracle HCM modules Track record of delivering HR transformation initiatives and managing multi-disciplinary teams Deep understanding of core HR processes and operating models Excellent stakeholder management and executive-level communication skills Experience contributing to sales, bids, and commercial negotiations Exposure to additional HCM platforms such as Workday, ServiceNow HRSD, or SAP SuccessFactors (advantageous) Comfortable working in agile and waterfall delivery environments Strong analytical skills with the ability to simplify complex problems Experience producing delivery artefacts (requirements, functional designs, configurations, process flows, etc.) Ability to adapt delivery and leadership style to suit different clients and project contextsStrong collaboration skills and a consultative mindset Experience as a configuration lead and/or project manager on enterprise software deployments Commercially aware, highly motivated, and comfortable in a fast-paced environment Eligibility to obtain and maintain UK Security Clearance (SC) Qualifications Degree-educated or equivalent professional experience Oracle certifications (desirable) Workday or ServiceNow certifications (desirable) Why Apply? Senior leadership role within a growing Oracle HCM practice Exposure to large-scale, high-impact HR transformation programmes Clear progression, influence, and visibility at leadership level Flexible and hybrid working environment Opportunity to shape delivery standards, capability, and future growth
LocationLondon, United KingdomJobs at Kamma Limited# Customer Success Manager at Kamma LimitedLocationLondon, United KingdomSalary£45000 - £55000 /yearJob TypeFull-timeDate PostedJanuary 20th, 2026Apply NowLocation: Hybrid - London HQ (Fleet Street) + RemoteDepartment: Customer Success Reports to: Head of Customer Success Base pay + Variable pay up to £10K annual performance-linked incentive About Kamma Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures, such as Chancellor Rachel Reeves, . We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK.Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth.We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value.This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels. You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have. The Opportunity Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust.We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B. This is a new role and a new function at Kamma , with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients. If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you.You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers. Success in this role is defined by three outcomes: 1. Becoming a subject matter expert: on the regulatory complexities around property licensing to add the maximum amount of value to customers.2. Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments. Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function.3. Retention & Growth: Owning the full client lifecycle from initial setup through renewal, driving commercial expansion and account stability, with variable compensation linked directly to expansion and upsell outcomes. What You Will Do The hands-on work you do covers the full client journey: Own Client Relationships & Service Delivery: Lead high-touch account management for mid-sized and enterprise customers, while playing a key role in shaping how we scale support for SMBs. As we move towards increasingly automated and self-serve support, you will help design, test, and improve the workflows and tooling that get us there, while stepping in where needed in the interim. You take ownership of the customer journey post-sale, from onboarding and adoption through renewal and expansion. Onboarding: Lead and execute technical and operational onboarding for mid-sized and enterprise customers, including API integration, setting up the customer for long-term success with Kamma Drive Commercial Expansion: Identify, qualify, and close upsell and cross-sell opportunities within your customer portfolio (with the support of the Head of Customer Success). Contribute to Scaling: Work closely with the Head of Customer Success, providing practical, real-world feedback on workflows. You will help design and refine automated, self-serve tools and processes to ensure SMB customers receive excellent service at scale, while protecting time and focus for high-value customer relationships. What You Bring Experience: 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech, with experience owning relationships for mid-sized or Enterprise customers. Proven Track Record: Demonstrated expertise in managing complex client programmes and closing revenue opportunities (upsell and cross-sell) Technical Acumen: You are comfortable speaking about API integrations, data flows, and technical solutions with both product teams and client stakeholders. Environment: Comfortable in an early-stage environment with evolving processes, and motivated by the opportunity to help define those processes from scratch. Tech Stack: Tech savvy and AI curious, comfortable learning and using modern tools and CRM systems (we use Intercom, HubSpot, Slack, etc) and other customer analytics and relationship tools. Why Kamma Purpose and impact: help raise housing standards across the UK Strategic visibility: We are a small company, so you will work closely with the senior leadership, including the Head of Customer Success and commercial leadership High autonomy: play a foundational role in building a Customer Success function that becomes a true competitive advantage for Kamma Salary: + Base Salary: £45,000 - £55,000 per annum, depending on experience. + Variable Pay : Up to £10,000 annual performance-linked incentive. + Equity: Participation in the company share option scheme. Hybrid working: two office days per week in our central London HQ Great benefits including: + 25 days holiday, which increases with tenure + we usually close for the Christmas period + 2 charity days per year + Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, curiosity budget and more. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from you.
Feb 06, 2026
Full time
LocationLondon, United KingdomJobs at Kamma Limited# Customer Success Manager at Kamma LimitedLocationLondon, United KingdomSalary£45000 - £55000 /yearJob TypeFull-timeDate PostedJanuary 20th, 2026Apply NowLocation: Hybrid - London HQ (Fleet Street) + RemoteDepartment: Customer Success Reports to: Head of Customer Success Base pay + Variable pay up to £10K annual performance-linked incentive About Kamma Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures, such as Chancellor Rachel Reeves, . We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK.Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth.We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value.This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels. You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have. The Opportunity Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust.We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B. This is a new role and a new function at Kamma , with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients. If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you.You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers. Success in this role is defined by three outcomes: 1. Becoming a subject matter expert: on the regulatory complexities around property licensing to add the maximum amount of value to customers.2. Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments. Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function.3. Retention & Growth: Owning the full client lifecycle from initial setup through renewal, driving commercial expansion and account stability, with variable compensation linked directly to expansion and upsell outcomes. What You Will Do The hands-on work you do covers the full client journey: Own Client Relationships & Service Delivery: Lead high-touch account management for mid-sized and enterprise customers, while playing a key role in shaping how we scale support for SMBs. As we move towards increasingly automated and self-serve support, you will help design, test, and improve the workflows and tooling that get us there, while stepping in where needed in the interim. You take ownership of the customer journey post-sale, from onboarding and adoption through renewal and expansion. Onboarding: Lead and execute technical and operational onboarding for mid-sized and enterprise customers, including API integration, setting up the customer for long-term success with Kamma Drive Commercial Expansion: Identify, qualify, and close upsell and cross-sell opportunities within your customer portfolio (with the support of the Head of Customer Success). Contribute to Scaling: Work closely with the Head of Customer Success, providing practical, real-world feedback on workflows. You will help design and refine automated, self-serve tools and processes to ensure SMB customers receive excellent service at scale, while protecting time and focus for high-value customer relationships. What You Bring Experience: 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech, with experience owning relationships for mid-sized or Enterprise customers. Proven Track Record: Demonstrated expertise in managing complex client programmes and closing revenue opportunities (upsell and cross-sell) Technical Acumen: You are comfortable speaking about API integrations, data flows, and technical solutions with both product teams and client stakeholders. Environment: Comfortable in an early-stage environment with evolving processes, and motivated by the opportunity to help define those processes from scratch. Tech Stack: Tech savvy and AI curious, comfortable learning and using modern tools and CRM systems (we use Intercom, HubSpot, Slack, etc) and other customer analytics and relationship tools. Why Kamma Purpose and impact: help raise housing standards across the UK Strategic visibility: We are a small company, so you will work closely with the senior leadership, including the Head of Customer Success and commercial leadership High autonomy: play a foundational role in building a Customer Success function that becomes a true competitive advantage for Kamma Salary: + Base Salary: £45,000 - £55,000 per annum, depending on experience. + Variable Pay : Up to £10,000 annual performance-linked incentive. + Equity: Participation in the company share option scheme. Hybrid working: two office days per week in our central London HQ Great benefits including: + 25 days holiday, which increases with tenure + we usually close for the Christmas period + 2 charity days per year + Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, curiosity budget and more. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from you.
Here at innocent, we're on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we've gone from selling a few smoothies at a music festival to becoming one of Europe's biggest drinks companies with around 1,000 people (and the B Corp seal of approval). It's nice to be able to say things like that but we're not patting ourselves on the back just yet. We want to show everyone that it's possible to be a successful business while looking after people and the planet too, so we're trying to get better in pretty much every way. And that's where this job comes in. You'll be We're currently going through an exciting period of development as we improve our supply planning and forecasting systems and processes. To support this journey, we're looking for a Change Manager to help guide the work forward. This is a fixed term maternity cover role within the End to End Supply Chain Optimisation team, sitting in the area focused on supply chain systems transformation. You'll report into the Project Lead for our planning and forecasting programme and join a well established piece of work at an important stage. Your role will be to help keep things moving smoothly, while supporting teams as they adopt new tools, processes and ways of working, including a growing focus on using data more confidently. More specifically: Lead and deliver the change management plan, building on the approach already in place Coordinate communications, training and adoption activities for teams impacted by the change Work closely with project team members, subject matter experts and stakeholders to ensure changes are introduced thoughtfully and clearly Support teams as they navigate change, helping new processes and ways of working feel familiar and achievable After go live, partner with the supply team to continue improving how data and processes are used day to day Help nurture a data driven mindset across supply, supporting good governance, data understanding and practical use of insights as processes continue to evolve You'll have Solid experience in change management, including communications, training and adoption activities Strong people skills and confidence working with a wide range of stakeholders, adapting your approach as needed Experience supporting change in fast moving environments with multiple moving parts Good data literacy within a supply chain context, with an understanding of master and transactional data and how these support planning processes Experience using data tools to understand information, support teams and inform decision making Exposure to systems or technology enabled change, particularly where processes and ways of working are evolving (beneficial but not essential) You'll get The opportunity to play a meaningful role in an important business initiative Exposure to interesting supply chain systems, data and process improvements The chance to work closely with a wide range of teams across the business, as well as external partners To be part of a supportive team focused on making change work well for people Additional information We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone's career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further. In exchange for helping us do business in the right way, you'll get a solid rewards package that includes a salary (phew), private healthcare, a target based bonus, and a bunch of other nice things like a day off on your birthday. And yes, you get free smoothies. We also know that not all our drinkers come from the same background, or think the same - so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive. When we hire, we want all the juice, bits, and pulp that make you who you are. Even if you don't think you can tick all the boxes, if the job sounds right for you, come and throw your hat in the ring. Probably best to get your skates on though, as we might close this early if we get loads of applications.
Feb 06, 2026
Full time
Here at innocent, we're on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we've gone from selling a few smoothies at a music festival to becoming one of Europe's biggest drinks companies with around 1,000 people (and the B Corp seal of approval). It's nice to be able to say things like that but we're not patting ourselves on the back just yet. We want to show everyone that it's possible to be a successful business while looking after people and the planet too, so we're trying to get better in pretty much every way. And that's where this job comes in. You'll be We're currently going through an exciting period of development as we improve our supply planning and forecasting systems and processes. To support this journey, we're looking for a Change Manager to help guide the work forward. This is a fixed term maternity cover role within the End to End Supply Chain Optimisation team, sitting in the area focused on supply chain systems transformation. You'll report into the Project Lead for our planning and forecasting programme and join a well established piece of work at an important stage. Your role will be to help keep things moving smoothly, while supporting teams as they adopt new tools, processes and ways of working, including a growing focus on using data more confidently. More specifically: Lead and deliver the change management plan, building on the approach already in place Coordinate communications, training and adoption activities for teams impacted by the change Work closely with project team members, subject matter experts and stakeholders to ensure changes are introduced thoughtfully and clearly Support teams as they navigate change, helping new processes and ways of working feel familiar and achievable After go live, partner with the supply team to continue improving how data and processes are used day to day Help nurture a data driven mindset across supply, supporting good governance, data understanding and practical use of insights as processes continue to evolve You'll have Solid experience in change management, including communications, training and adoption activities Strong people skills and confidence working with a wide range of stakeholders, adapting your approach as needed Experience supporting change in fast moving environments with multiple moving parts Good data literacy within a supply chain context, with an understanding of master and transactional data and how these support planning processes Experience using data tools to understand information, support teams and inform decision making Exposure to systems or technology enabled change, particularly where processes and ways of working are evolving (beneficial but not essential) You'll get The opportunity to play a meaningful role in an important business initiative Exposure to interesting supply chain systems, data and process improvements The chance to work closely with a wide range of teams across the business, as well as external partners To be part of a supportive team focused on making change work well for people Additional information We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone's career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further. In exchange for helping us do business in the right way, you'll get a solid rewards package that includes a salary (phew), private healthcare, a target based bonus, and a bunch of other nice things like a day off on your birthday. And yes, you get free smoothies. We also know that not all our drinkers come from the same background, or think the same - so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive. When we hire, we want all the juice, bits, and pulp that make you who you are. Even if you don't think you can tick all the boxes, if the job sounds right for you, come and throw your hat in the ring. Probably best to get your skates on though, as we might close this early if we get loads of applications.
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Energy & Utilities Consulting Energy & utilities in the UK are going through a transformation journey with the focus on making data-centric Asset Investment decisions, enhanced customer experience (through digital and data enablement), sustainable and reliable infrastructure(green energy driven water treatment, fewer leakages etc.), digitalisation of the aging infrastructure, visualisation of their disparate decision support systems in a single pane of glass and most importantly disruption from innovative technologies entering the marketplace. Cognizant has engagements with multiple energy & utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Role Overview The OT Architect will lead the design integration and governance of Operational Technology (OT) systems across a modern utilities environment. This role focuses on secure SCADA telemetry and industrial automation platforms ensuring seamless interoperability with enterprise IT ERP and cloud ecosystems. Roles & Responsibilities OT Architecture & Systems Integration Design and maintain end to end OT architectures covering SCADA RTUs/PLCs telemetry historian platforms and field communications. Develop integration patterns between OT systems and enterprise IT/ERP platforms (e.g. SAP Oracle Maximo GIS asset management). Define secure data flows between plant control rooms corporate networks and cloud services. Lead the adoption of IIoT technologies edge computing and modern data architectures for real time operational insight. Cybersecurity & Compliance Embed ISA/IEC 62443 NIS2 and UK CNI security principles into OT designs. Conduct risk assessments threat modelling and architecture reviews across OT environments. Collaborate with cybersecurity teams to implement segmentation zero trust principles and secure remote access for OT assets. SCADA & Utilities Operations Provide architectural leadership for SCADA upgrades control system migrations and telemetry modernization programs. Work closely with control room operations and engineering teams to ensure system reliability availability and regulatory compliance. Support lifecycle planning for OT assets including vendor selection obsolescence management and technology road mapping. Stakeholder Engagement & Technical Leadership Act as a trusted advisor to senior leadership engineering managers and IT/OT program teams. Translate operational requirements into scalable secure and compliant architectures. Lead workshops produce high quality technical documentation and guide delivery partners and system integrators. Support procurement contract reviews and vendor governance for OT and IIoT solutions. Essential skills Utilities Operational Domain Knowledge Understanding of end-to-end business process model in Water and Wastewater treatment operations Understanding of supervisory and control processes Expertise in defining solutions for data acquisitions from operational systems and OT-IT Integration Understanding of operational technology elements (PLCs, RTUs, Data Loggers, SCADA systems, Timeseries historian etc.) and how they help utility operational processes Appreciation of protocols used in process automation - Modbus, OPC UA, OPC DA, MQTT, AMQP etc. Enterprise Asset Management Domain Expertise for Utilities Solution Design and Prototyping Business & technology process mapping, capability maps and value streams Excellent communication skills Desired Skills Expertise in Cloud Technologies preferably Azure Appreciation of IoT Technologies An appreciation of Enterprise Architecture
Feb 06, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Energy & Utilities Consulting Energy & utilities in the UK are going through a transformation journey with the focus on making data-centric Asset Investment decisions, enhanced customer experience (through digital and data enablement), sustainable and reliable infrastructure(green energy driven water treatment, fewer leakages etc.), digitalisation of the aging infrastructure, visualisation of their disparate decision support systems in a single pane of glass and most importantly disruption from innovative technologies entering the marketplace. Cognizant has engagements with multiple energy & utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Role Overview The OT Architect will lead the design integration and governance of Operational Technology (OT) systems across a modern utilities environment. This role focuses on secure SCADA telemetry and industrial automation platforms ensuring seamless interoperability with enterprise IT ERP and cloud ecosystems. Roles & Responsibilities OT Architecture & Systems Integration Design and maintain end to end OT architectures covering SCADA RTUs/PLCs telemetry historian platforms and field communications. Develop integration patterns between OT systems and enterprise IT/ERP platforms (e.g. SAP Oracle Maximo GIS asset management). Define secure data flows between plant control rooms corporate networks and cloud services. Lead the adoption of IIoT technologies edge computing and modern data architectures for real time operational insight. Cybersecurity & Compliance Embed ISA/IEC 62443 NIS2 and UK CNI security principles into OT designs. Conduct risk assessments threat modelling and architecture reviews across OT environments. Collaborate with cybersecurity teams to implement segmentation zero trust principles and secure remote access for OT assets. SCADA & Utilities Operations Provide architectural leadership for SCADA upgrades control system migrations and telemetry modernization programs. Work closely with control room operations and engineering teams to ensure system reliability availability and regulatory compliance. Support lifecycle planning for OT assets including vendor selection obsolescence management and technology road mapping. Stakeholder Engagement & Technical Leadership Act as a trusted advisor to senior leadership engineering managers and IT/OT program teams. Translate operational requirements into scalable secure and compliant architectures. Lead workshops produce high quality technical documentation and guide delivery partners and system integrators. Support procurement contract reviews and vendor governance for OT and IIoT solutions. Essential skills Utilities Operational Domain Knowledge Understanding of end-to-end business process model in Water and Wastewater treatment operations Understanding of supervisory and control processes Expertise in defining solutions for data acquisitions from operational systems and OT-IT Integration Understanding of operational technology elements (PLCs, RTUs, Data Loggers, SCADA systems, Timeseries historian etc.) and how they help utility operational processes Appreciation of protocols used in process automation - Modbus, OPC UA, OPC DA, MQTT, AMQP etc. Enterprise Asset Management Domain Expertise for Utilities Solution Design and Prototyping Business & technology process mapping, capability maps and value streams Excellent communication skills Desired Skills Expertise in Cloud Technologies preferably Azure Appreciation of IoT Technologies An appreciation of Enterprise Architecture
Principal Technical Architect - Home Office - G6 £76,117 for National Roles or £80,237 for London Roles Published on 3 February 2026 Deadline 19 February 2026 Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Sheffield S3 8NU, Southport PR8 2HH, Glasgow G4 0BT, Cardiff CF24 0AB. About the job Job summary We're recruiting Principal Technical Architectsacrossfour digital portfolios: Migration and Borders Technology, Police and Public Protection Technology, Data Services and AnalyticsandAutomation and Innovation. They require strong technical leadership, the ability to work across complex technology landscapes, and the capability to drive meaningful transformation through secure, user centred and scalable solutions. Migration and Borders Technology Portfolio (MBTP) MBTP delivers the technology, data and cyber services that protect the UK border, support legitimate travel and trade, and enable people to prove their status to live and work in the UK. They manage high volume systems that handle people, passports and passenger movements, serving hundreds of thousands of users daily. Police and Public Protection Technology Portfolio (PPPT) PPPT supports critical national policing and public safety systems, including Law Enforcement Data Service; the Police National Database; Automatic Number Plate Recognition; offender and safeguarding systems; and key homeland security and international data sharing capabilities. PPPT designs, builds and operates modern, secure digital services at national scale that underpin millions of daily operational decisions across UK policing and help protect the public and manage risk. Data Services and Analytics (DSA) DSA is one of government's leading data analytics centres, central to the Home Office's data transformation. It provides strategic value by delivering innovative data insight services that help solve real government challenges, including the design and adoption of modern data architectures and medallion patterns. Automation and Innovation This portfolio turns emerging technologies into practical, high impact solutions by prototyping and deploying automation and advanced technologies to deliver significant efficiency savings. Working with the Digital Innovation Lab, you will operate at the forefront of public sector innovation, translating complex technologies into business outcomes through strong full stack architecture knowledge and a strategic, forward thinking approach. They deliver integrated, resilient services that support national security and public service transformation. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. As Principal Technical Architect, you will define and execute the technical strategy for your responsibility, collaborating with senior leadership and diverse teams to ensure alignment with organisational, cross departmental, and government wide objectives. You will proactively seek opportunities to leverage emerging technologies such as cloud, AI, and IoT. You will ensure that technical solutions are secure, user focused, and capable of adapting to evolving business needs. You will lead the design and review processes for complex systems and infrastructure, championing architectural best practices and governance. By bridging technical and business perspectives, you will resolve high risk issues and shape initiatives that drive transformation. Your role includes guiding and inspiring other architects, facilitating professional growth, and establishing an environment where innovative thinking thrives. Person specification Main Responsibilities Own and deliver the overarching technical strategy, guiding architectural decisions that balance risk, complexity, and delivery timelines. Lead governance and assurance processes, ensuring solutions remain secure, robust, and aligned with enterprise architecture principles. Collaborate with senior stakeholders to advocate for digital transformation initiatives, influencing decisions through clear, data-driven insights. Mentor and guide architects and engineering teams, nurturing a culture of excellence, innovation, and continuous learning. Oversee integration of new systems, developing detailed plans that align with broader organisational and cross-government strategies. Assess current systems to identify areas for improvement, analyse potential risks, and promote emerging best practices in the field. Facilitate stakeholder discussions, serving as the key escalation point for complex or high risk design challenges. Drive continuous improvement, incorporating lessons learned into future strategies and ensuring consistency in architecture across multiple domains. Significant experience of designing cloud platform and applications architectures, across CSPs such as AWS and MS Azure, ideally evidencing microservice and serverless architectures deployed at scale. Shown leadership in delivering complex, innovative technical architectures at scale, inspiring technical excellence and forward thinking design. Strategic foresight to anticipate future technologies and identify opportunities for transformation or optimisation. Experience managing diverse technology landscapes, including third party suppliers, cloud environments, and cross departmental teams. Deep knowledge of engineering principles, agile methods, DevOps, and secure-by-design approaches, ensuring robust, resilient solutions. Track record of delivering solutions on time and within scope, balancing budget, security, and quality considerations. Strong communication and stakeholder engagement skills, translating complex technical concepts into clear, actionable insights. Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs.
Feb 06, 2026
Full time
Principal Technical Architect - Home Office - G6 £76,117 for National Roles or £80,237 for London Roles Published on 3 February 2026 Deadline 19 February 2026 Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Sheffield S3 8NU, Southport PR8 2HH, Glasgow G4 0BT, Cardiff CF24 0AB. About the job Job summary We're recruiting Principal Technical Architectsacrossfour digital portfolios: Migration and Borders Technology, Police and Public Protection Technology, Data Services and AnalyticsandAutomation and Innovation. They require strong technical leadership, the ability to work across complex technology landscapes, and the capability to drive meaningful transformation through secure, user centred and scalable solutions. Migration and Borders Technology Portfolio (MBTP) MBTP delivers the technology, data and cyber services that protect the UK border, support legitimate travel and trade, and enable people to prove their status to live and work in the UK. They manage high volume systems that handle people, passports and passenger movements, serving hundreds of thousands of users daily. Police and Public Protection Technology Portfolio (PPPT) PPPT supports critical national policing and public safety systems, including Law Enforcement Data Service; the Police National Database; Automatic Number Plate Recognition; offender and safeguarding systems; and key homeland security and international data sharing capabilities. PPPT designs, builds and operates modern, secure digital services at national scale that underpin millions of daily operational decisions across UK policing and help protect the public and manage risk. Data Services and Analytics (DSA) DSA is one of government's leading data analytics centres, central to the Home Office's data transformation. It provides strategic value by delivering innovative data insight services that help solve real government challenges, including the design and adoption of modern data architectures and medallion patterns. Automation and Innovation This portfolio turns emerging technologies into practical, high impact solutions by prototyping and deploying automation and advanced technologies to deliver significant efficiency savings. Working with the Digital Innovation Lab, you will operate at the forefront of public sector innovation, translating complex technologies into business outcomes through strong full stack architecture knowledge and a strategic, forward thinking approach. They deliver integrated, resilient services that support national security and public service transformation. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. As Principal Technical Architect, you will define and execute the technical strategy for your responsibility, collaborating with senior leadership and diverse teams to ensure alignment with organisational, cross departmental, and government wide objectives. You will proactively seek opportunities to leverage emerging technologies such as cloud, AI, and IoT. You will ensure that technical solutions are secure, user focused, and capable of adapting to evolving business needs. You will lead the design and review processes for complex systems and infrastructure, championing architectural best practices and governance. By bridging technical and business perspectives, you will resolve high risk issues and shape initiatives that drive transformation. Your role includes guiding and inspiring other architects, facilitating professional growth, and establishing an environment where innovative thinking thrives. Person specification Main Responsibilities Own and deliver the overarching technical strategy, guiding architectural decisions that balance risk, complexity, and delivery timelines. Lead governance and assurance processes, ensuring solutions remain secure, robust, and aligned with enterprise architecture principles. Collaborate with senior stakeholders to advocate for digital transformation initiatives, influencing decisions through clear, data-driven insights. Mentor and guide architects and engineering teams, nurturing a culture of excellence, innovation, and continuous learning. Oversee integration of new systems, developing detailed plans that align with broader organisational and cross-government strategies. Assess current systems to identify areas for improvement, analyse potential risks, and promote emerging best practices in the field. Facilitate stakeholder discussions, serving as the key escalation point for complex or high risk design challenges. Drive continuous improvement, incorporating lessons learned into future strategies and ensuring consistency in architecture across multiple domains. Significant experience of designing cloud platform and applications architectures, across CSPs such as AWS and MS Azure, ideally evidencing microservice and serverless architectures deployed at scale. Shown leadership in delivering complex, innovative technical architectures at scale, inspiring technical excellence and forward thinking design. Strategic foresight to anticipate future technologies and identify opportunities for transformation or optimisation. Experience managing diverse technology landscapes, including third party suppliers, cloud environments, and cross departmental teams. Deep knowledge of engineering principles, agile methods, DevOps, and secure-by-design approaches, ensuring robust, resilient solutions. Track record of delivering solutions on time and within scope, balancing budget, security, and quality considerations. Strong communication and stakeholder engagement skills, translating complex technical concepts into clear, actionable insights. Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs.
Enterprise Customer Success Manager London Justt helps many of the world's largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals. We're a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world. We're looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you'll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You'll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion. What you'll do Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights Identify and execute expansion opportunities end-to-end to achieve account growth targets Define and drive retention strategies through structured account plans to meet retention goals Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities Deliver client training and enablement sessions to drive value realization Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements 5+ years of experience as a Customer Success Manager managing enterprise accounts Proven track record in project management and cross-functional collaboration Strong analytical mindset with the ability to interpret data and translate it into insights and actions Demonstrated success in building and growing long-term, value-driven customer relationships Comfortable operating in fast-paced, dynamic environments Willingness to travel several times a year Experience in the payments industry - an advantage
Feb 06, 2026
Full time
Enterprise Customer Success Manager London Justt helps many of the world's largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals. We're a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world. We're looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you'll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You'll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion. What you'll do Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights Identify and execute expansion opportunities end-to-end to achieve account growth targets Define and drive retention strategies through structured account plans to meet retention goals Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities Deliver client training and enablement sessions to drive value realization Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements 5+ years of experience as a Customer Success Manager managing enterprise accounts Proven track record in project management and cross-functional collaboration Strong analytical mindset with the ability to interpret data and translate it into insights and actions Demonstrated success in building and growing long-term, value-driven customer relationships Comfortable operating in fast-paced, dynamic environments Willingness to travel several times a year Experience in the payments industry - an advantage
Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
Feb 06, 2026
Full time
Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
Join Our Team as Deputy Manager - ProCook at Our Doncaster Store! Are you ready to inspire a team and deliver exceptional customer experiences with the UK's fastest-growing kitchenware brand? ProCook is looking for a dynamic Deputy Manager to join our Doncaster Store! This is a permanent, full-time position (40 hours per week), working 5 days out of 7, Monday to Sunday, on a rota basis. As part of your onboarding, you'll complete mandatory training including two days at our Head Office in Gloucester and four weeks at one of our training stores. The timing and order of this training may vary. Key Responsibilities: Support the Store Manager in daily operations and team leadership. Engage with customers to provide personalised product guidance and outstanding service. Assist in training team members on products, sales techniques, and customer engagement. Maintain high standards of store presentation, cleanliness, and inventory management. Drive sales through innovative merchandising and customer service strategies. What You Will Do Daily: Start each day with a team briefing to set goals and tasks. Monitor customer service standards and take action to enhance customer satisfaction. Ensure compliance with company policies and operational procedures. Conduct stock checks and manage inventory efficiently. Assist the Store Manager in achieving sales targets and KPIs. Who You Are: Enthusiastic about providing top-notch customer service. Experienced in retail management or supervisory roles. A strong leader who can motivate and inspire a team. Excellent communication skills, both verbal and written. Organised and detail-oriented with a problem-solving mindset. Comfortable using retail management systems and technology. Our Commitment to You - And Your Commitment to ProCook We're proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we're looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you'll fit right in. Why You'll Love Working at ProCook: Salary is up to £29,000/year depending on experience. A delightful welcome bag awaits you, filled with our fantastic products for you to explore. Quarterly Bonus based on sales targets. Be part of a fast-growing company. Join a friendly, close-knit team. Enhanced Maternity, Paternity and Adoption Leave. Generous colleague discount - 40% + 5 friends and family discount cards of 30%. 2 x Annual paid volunteering days. Employee Assistance Programme. Friends and Family Referral Scheme 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us. Learning & Development opportunities. Bike to Work scheme. We Welcome Everyone: ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible. About ProCook's Sustainability Commitment: At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
Feb 06, 2026
Full time
Join Our Team as Deputy Manager - ProCook at Our Doncaster Store! Are you ready to inspire a team and deliver exceptional customer experiences with the UK's fastest-growing kitchenware brand? ProCook is looking for a dynamic Deputy Manager to join our Doncaster Store! This is a permanent, full-time position (40 hours per week), working 5 days out of 7, Monday to Sunday, on a rota basis. As part of your onboarding, you'll complete mandatory training including two days at our Head Office in Gloucester and four weeks at one of our training stores. The timing and order of this training may vary. Key Responsibilities: Support the Store Manager in daily operations and team leadership. Engage with customers to provide personalised product guidance and outstanding service. Assist in training team members on products, sales techniques, and customer engagement. Maintain high standards of store presentation, cleanliness, and inventory management. Drive sales through innovative merchandising and customer service strategies. What You Will Do Daily: Start each day with a team briefing to set goals and tasks. Monitor customer service standards and take action to enhance customer satisfaction. Ensure compliance with company policies and operational procedures. Conduct stock checks and manage inventory efficiently. Assist the Store Manager in achieving sales targets and KPIs. Who You Are: Enthusiastic about providing top-notch customer service. Experienced in retail management or supervisory roles. A strong leader who can motivate and inspire a team. Excellent communication skills, both verbal and written. Organised and detail-oriented with a problem-solving mindset. Comfortable using retail management systems and technology. Our Commitment to You - And Your Commitment to ProCook We're proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we're looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you'll fit right in. Why You'll Love Working at ProCook: Salary is up to £29,000/year depending on experience. A delightful welcome bag awaits you, filled with our fantastic products for you to explore. Quarterly Bonus based on sales targets. Be part of a fast-growing company. Join a friendly, close-knit team. Enhanced Maternity, Paternity and Adoption Leave. Generous colleague discount - 40% + 5 friends and family discount cards of 30%. 2 x Annual paid volunteering days. Employee Assistance Programme. Friends and Family Referral Scheme 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us. Learning & Development opportunities. Bike to Work scheme. We Welcome Everyone: ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible. About ProCook's Sustainability Commitment: At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
Overview Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Commercialisation Director - Mastercard Move Overview Do you enjoy being part of a team that drives business growth by delivering strategic value, fostering deep partnerships, and enabling seamless adoption of innovative payment solutions? Are you passionate about cutting edge innovation in domestic and cross-border money movement? The Mastercard Move Commercialisation team is responsible for formulating and executing the Go to Market strategy and to successfully launch, scale, and optimize our domestic and cross border money movement solutions. The 'Commercialisation Director - Mastercard Move' will be responsible for accelerating the growth of B2B and Disbursement use cases through the Mastercard Move suite of products. This pivotal role will lead go-to-market efforts in close collaboration with Regional teams and Cross-functional partners to drive commercialisation, sales enablement, increase product adoption, and deliver revenue growth across key customer segments. The ideal candidate combines strategic vision, strong execution skills, and deep payments expertise to deliver impactful results. Responsibilities Develop and execute a commercialisation strategy for Mastercard Move solutions focused on Business and Government originated payment flows Lead go-to-market planning and execution, including value proposition development for use cases, identifying target segments and supporting Regional teams to define the GTM and growth strategy Drive revenue growth and adoption, through effective pipeline tracking, performance analysis, providing support to unblock / expedite sales opportunities and identifying growth opportunities in partnership with broader Mastercard teams, including CNPF and Services Sales enablement support by equipping regional teams with the tools, training, RFP support and other sales materials needed to effectively position Mastercard Move solutions and accelerate adoption. Drive thought leadership content and issuing of whitepapers to help support customer conversations Advisory support to Regions to ensure feasibility and viability of customer opportunities, support solutioning as required while having the ability to drive customer conversations as needed Collaborate with Marketing and Communications to develop compelling collaterals, deliver successful campaigns, streamline customer & market communications and develop thought leadership content that supports pipeline generation and customer engagement Partner with Product, Network, and Regional teams to identify market needs, influence product/ network roadmaps, and deliver innovative solutions that address customer pain points. Connect regional teams to maximise cross-regional learning and unlock untapped opportunities by testing whether local successes can be replicated/exported to other regions Monitor market trends and competitive landscape to refine our product positioning, help inform product strategy as well as support sales teams with relevant insights including battlecards, competition benchmarking information etc. to secure deals Collaborate with internal stakeholders such as Legal, MTS, Risk to ensure adherence to the agreed Compliance framework for these flows Requirements Deep expertise in payments, with strong knowledge of domestic and cross-border money movement for businesses and governments. Knowledge of MA Move product set would be an advantage Proven experience in commercialisation or go-to-market roles, ideally within financial services, fintech, or B2B payment solutions. Customer centric approach with excellent storytelling abilities, capable of articulating value propositions and developing robust collaterals & training materials Strategic thinker with strong execution skills, able to translate vision into actionable plans and deliver results in a fast-paced environment. Strong communication and influencing skills, with experience managing cross-functional teams and engaging senior stakeholders; highly collaborative mindset required Analytical and data-driven mindset, with the ability to provide actionable insights to drive growth Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Feb 06, 2026
Full time
Overview Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Commercialisation Director - Mastercard Move Overview Do you enjoy being part of a team that drives business growth by delivering strategic value, fostering deep partnerships, and enabling seamless adoption of innovative payment solutions? Are you passionate about cutting edge innovation in domestic and cross-border money movement? The Mastercard Move Commercialisation team is responsible for formulating and executing the Go to Market strategy and to successfully launch, scale, and optimize our domestic and cross border money movement solutions. The 'Commercialisation Director - Mastercard Move' will be responsible for accelerating the growth of B2B and Disbursement use cases through the Mastercard Move suite of products. This pivotal role will lead go-to-market efforts in close collaboration with Regional teams and Cross-functional partners to drive commercialisation, sales enablement, increase product adoption, and deliver revenue growth across key customer segments. The ideal candidate combines strategic vision, strong execution skills, and deep payments expertise to deliver impactful results. Responsibilities Develop and execute a commercialisation strategy for Mastercard Move solutions focused on Business and Government originated payment flows Lead go-to-market planning and execution, including value proposition development for use cases, identifying target segments and supporting Regional teams to define the GTM and growth strategy Drive revenue growth and adoption, through effective pipeline tracking, performance analysis, providing support to unblock / expedite sales opportunities and identifying growth opportunities in partnership with broader Mastercard teams, including CNPF and Services Sales enablement support by equipping regional teams with the tools, training, RFP support and other sales materials needed to effectively position Mastercard Move solutions and accelerate adoption. Drive thought leadership content and issuing of whitepapers to help support customer conversations Advisory support to Regions to ensure feasibility and viability of customer opportunities, support solutioning as required while having the ability to drive customer conversations as needed Collaborate with Marketing and Communications to develop compelling collaterals, deliver successful campaigns, streamline customer & market communications and develop thought leadership content that supports pipeline generation and customer engagement Partner with Product, Network, and Regional teams to identify market needs, influence product/ network roadmaps, and deliver innovative solutions that address customer pain points. Connect regional teams to maximise cross-regional learning and unlock untapped opportunities by testing whether local successes can be replicated/exported to other regions Monitor market trends and competitive landscape to refine our product positioning, help inform product strategy as well as support sales teams with relevant insights including battlecards, competition benchmarking information etc. to secure deals Collaborate with internal stakeholders such as Legal, MTS, Risk to ensure adherence to the agreed Compliance framework for these flows Requirements Deep expertise in payments, with strong knowledge of domestic and cross-border money movement for businesses and governments. Knowledge of MA Move product set would be an advantage Proven experience in commercialisation or go-to-market roles, ideally within financial services, fintech, or B2B payment solutions. Customer centric approach with excellent storytelling abilities, capable of articulating value propositions and developing robust collaterals & training materials Strategic thinker with strong execution skills, able to translate vision into actionable plans and deliver results in a fast-paced environment. Strong communication and influencing skills, with experience managing cross-functional teams and engaging senior stakeholders; highly collaborative mindset required Analytical and data-driven mindset, with the ability to provide actionable insights to drive growth Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, AI in UK. This role sits at the center of product innovation, customer adoption, and storytelling for AI-powered capabilities used by modern digital communities. You will shape how advanced AI features are positioned, understood, and adopted by customers, turning complex technology into clear, practical value. Working in a fully remote and highly collaborative environment, you will influence go-to-market strategy, customer education, and internal alignment across product, growth, and customer-facing teams. Your work will directly impact adoption, trust, and long-term product success. This is a high-visibility, high-impact role with strong ownership from strategy through execution. It is ideal for a product marketer who thrives in fast-growing environments and cares deeply about clarity, craft, and outcomes. Accountabilities Own end-to-end messaging and positioning for AI-powered capabilities, translating technical functionality into outcome-driven customer value. Lead adoption-focused go-to-market strategies for AI feature launches, prioritizing education, activation, and real-world usage over vanity metrics. Craft and oversee high-impact AI-related copy across websites, in-product experiences, lifecycle campaigns, sales assets, and launch materials. Build scalable customer education resources, including guides, templates, workflows, and best practices that enable confident AI usage. Enable sales and customer success teams with clear positioning, FAQs, demos, and training materials to support responsible AI adoption. Partner closely with product and engineering teams to stay aligned with roadmap, technical constraints, and customer insights. Champion responsible, trustworthy AI messaging that avoids hype and emphasizes transparency, accuracy, and measurable outcomes. Requirements 5 or more years of product marketing experience in high-growth software environments, with strong emphasis on messaging, positioning, and copywriting. Exceptional written and editorial skills, with the ability to communicate clearly in a fully remote, async-first organization. Proven experience leading go-to-market strategies and positioning frameworks for new product launches. Strong storytelling and simplification skills, especially when translating complex or technical concepts into customer-first narratives. Demonstrated ability to drive measurable outcomes such as adoption, activation, and revenue impact through messaging. High sense of ownership, accountability, and comfort operating in environments with high expectations. Experience collaborating cross-functionally with product, growth, sales, and customer success teams. Proficiency in English at a professional level. Experience with AI-powered products, automations, or growth-oriented marketing is a strong plus. Benefits Competitive salary range of USD 140,000 to 160,000 per year, with annual compensation reviews. Equity participation in addition to base compensation. Fully remote work with flexibility to work from anywhere. Generous paid time off with 35 days annually and paid sabbatical eligibility. Comprehensive healthcare coverage for you and your family, or reimbursement options where applicable. Parental leave to support growing families. Home office setup stipend and learning and development budget. Annual bonus potential based on role eligibility. Fully funded company retreats held twice per year in international locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 06, 2026
Full time
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, AI in UK. This role sits at the center of product innovation, customer adoption, and storytelling for AI-powered capabilities used by modern digital communities. You will shape how advanced AI features are positioned, understood, and adopted by customers, turning complex technology into clear, practical value. Working in a fully remote and highly collaborative environment, you will influence go-to-market strategy, customer education, and internal alignment across product, growth, and customer-facing teams. Your work will directly impact adoption, trust, and long-term product success. This is a high-visibility, high-impact role with strong ownership from strategy through execution. It is ideal for a product marketer who thrives in fast-growing environments and cares deeply about clarity, craft, and outcomes. Accountabilities Own end-to-end messaging and positioning for AI-powered capabilities, translating technical functionality into outcome-driven customer value. Lead adoption-focused go-to-market strategies for AI feature launches, prioritizing education, activation, and real-world usage over vanity metrics. Craft and oversee high-impact AI-related copy across websites, in-product experiences, lifecycle campaigns, sales assets, and launch materials. Build scalable customer education resources, including guides, templates, workflows, and best practices that enable confident AI usage. Enable sales and customer success teams with clear positioning, FAQs, demos, and training materials to support responsible AI adoption. Partner closely with product and engineering teams to stay aligned with roadmap, technical constraints, and customer insights. Champion responsible, trustworthy AI messaging that avoids hype and emphasizes transparency, accuracy, and measurable outcomes. Requirements 5 or more years of product marketing experience in high-growth software environments, with strong emphasis on messaging, positioning, and copywriting. Exceptional written and editorial skills, with the ability to communicate clearly in a fully remote, async-first organization. Proven experience leading go-to-market strategies and positioning frameworks for new product launches. Strong storytelling and simplification skills, especially when translating complex or technical concepts into customer-first narratives. Demonstrated ability to drive measurable outcomes such as adoption, activation, and revenue impact through messaging. High sense of ownership, accountability, and comfort operating in environments with high expectations. Experience collaborating cross-functionally with product, growth, sales, and customer success teams. Proficiency in English at a professional level. Experience with AI-powered products, automations, or growth-oriented marketing is a strong plus. Benefits Competitive salary range of USD 140,000 to 160,000 per year, with annual compensation reviews. Equity participation in addition to base compensation. Fully remote work with flexibility to work from anywhere. Generous paid time off with 35 days annually and paid sabbatical eligibility. Comprehensive healthcare coverage for you and your family, or reimbursement options where applicable. Parental leave to support growing families. Home office setup stipend and learning and development budget. Annual bonus potential based on role eligibility. Fully funded company retreats held twice per year in international locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We're looking for a Senior Customer Success Manager Hybrid, United Kingdom As a Senior Customer Success Manager (CSM) at Cornerstone, you will be the primary strategic partner and advocate for your customers. You will ensure your customers get maximum value from their investment, achieve their business objectives, and enjoy a proactive, consultative relationship with Cornerstone. You will also work closely with your customers, the Account Manager (AM), and internal teams to drive service excellence, adoption, and continuous improvement. Key Responsibilities Customer Advocacy and Partnership Serve as the main point of contact and advocate for your customers, ensuring continuous alignment between Cornerstone's solutions and your customers' business goals. Drive collaboration with relevant subject matter experts, including for integration topics, to resolve all of your customers' technical and strategic queries. Work in close partnership with your customers Dedicated Support Advocate (DSA) and the Account Manager (AM), pulling in additional resources as needed to address evolving requirements. Support & Communication Together with the DSA, guarantee a 1-hour initial response for all your customer support cases during business hours via phone or email if your customers' main contact is not reachable. Oversee escalation processes, case prioritization, and ensure prompt resolution of urgent or emergency issues in alignment with service level agreements. Facilitate regular communication between your customers, Cornerstone support teams, and the Account Manager (AM). Implementation & Onboarding Engage early during your customers' implementation phase to provide best practices in Governance and Change Management, driving successful and confident launches. Guide your customers through onboarding, ensuring comprehensive training, effective resource utilization, and smooth integration for new team members. Training & Adoption Create and deliver a tailored training plan for your customers' administrators and key users, leveraging Cornerstone's live and on-demand training resources. Host office hours and connect your customers with valuable online resources, product tours, demos, and adoption materials to drive capability and engagement. Testing & Release Management Support your customers in leading all aspects of the testing phase, including test strategy, test case definition, data preparation, and execution. Share best practices, provide test templates, and ensure all minor issues from testing are documented and formally handed over for ongoing follow-up and resolution in future releases. Track and report on testing outcomes, collaborating with relevant technical and success teams. Ongoing Optimization and Strategic Engagement Schedule and facilitate regular check-ins, strategic business reviews (quarterly), and onsite bi-annual workshops with your customers and stakeholders, including the Account Manager (AM). Develop and manage a personalized success plan for your customers, closely aligned to your customers' business and talent management strategy. Drive engagement through optimization sessions, webinars, and community activities tailored for your customers. Product and Process Enhancement Gather and relay your customers' feedback to Cornerstone Product Managers via feedback sessions, 11 meetings, and product community forums. Provide customized release recommendations for your customers and proactively guide the adoption of new features and system enhancements. Reporting & Analytics Facilitate the effective use of Cornerstone's report writer for your customers, ensuring your customers' administrators can develop and access reports as required. Perform regular reviews of system permissions and governance and support optimization through reporting and analytics best practices. Ensure all minor issues discovered during user acceptance testing are accurately documented and transitioned for resolution. Qualifications & Skills Experience in customer success, consultative account management, or related SaaS roles, preferably in talent management or HR technology. Strong project management, communication, and stakeholder engagement skills. Ability to collaborate effectively with cross-functional teams, including Account Managers, technical experts, and your customers' internal teams. Competence in delivering and customizing training for various audiences. Technical aptitude, especially with integrations, system governance, and reporting tools. Key Performance Measures Your customers' satisfaction and retention Speed and effectiveness of case resolution and escalation Success and adoption during onboarding and training Strategic alignment of Cornerstone solutions to your customers' business outcomes Quality and uptake of reporting and analytics capabilities Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today. Who We Are: Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone's comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work - tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 61200 - 97900 GBP. Check us out on LinkedIn, Comparably, Glassdoor, Facebook!
Feb 06, 2026
Full time
We're looking for a Senior Customer Success Manager Hybrid, United Kingdom As a Senior Customer Success Manager (CSM) at Cornerstone, you will be the primary strategic partner and advocate for your customers. You will ensure your customers get maximum value from their investment, achieve their business objectives, and enjoy a proactive, consultative relationship with Cornerstone. You will also work closely with your customers, the Account Manager (AM), and internal teams to drive service excellence, adoption, and continuous improvement. Key Responsibilities Customer Advocacy and Partnership Serve as the main point of contact and advocate for your customers, ensuring continuous alignment between Cornerstone's solutions and your customers' business goals. Drive collaboration with relevant subject matter experts, including for integration topics, to resolve all of your customers' technical and strategic queries. Work in close partnership with your customers Dedicated Support Advocate (DSA) and the Account Manager (AM), pulling in additional resources as needed to address evolving requirements. Support & Communication Together with the DSA, guarantee a 1-hour initial response for all your customer support cases during business hours via phone or email if your customers' main contact is not reachable. Oversee escalation processes, case prioritization, and ensure prompt resolution of urgent or emergency issues in alignment with service level agreements. Facilitate regular communication between your customers, Cornerstone support teams, and the Account Manager (AM). Implementation & Onboarding Engage early during your customers' implementation phase to provide best practices in Governance and Change Management, driving successful and confident launches. Guide your customers through onboarding, ensuring comprehensive training, effective resource utilization, and smooth integration for new team members. Training & Adoption Create and deliver a tailored training plan for your customers' administrators and key users, leveraging Cornerstone's live and on-demand training resources. Host office hours and connect your customers with valuable online resources, product tours, demos, and adoption materials to drive capability and engagement. Testing & Release Management Support your customers in leading all aspects of the testing phase, including test strategy, test case definition, data preparation, and execution. Share best practices, provide test templates, and ensure all minor issues from testing are documented and formally handed over for ongoing follow-up and resolution in future releases. Track and report on testing outcomes, collaborating with relevant technical and success teams. Ongoing Optimization and Strategic Engagement Schedule and facilitate regular check-ins, strategic business reviews (quarterly), and onsite bi-annual workshops with your customers and stakeholders, including the Account Manager (AM). Develop and manage a personalized success plan for your customers, closely aligned to your customers' business and talent management strategy. Drive engagement through optimization sessions, webinars, and community activities tailored for your customers. Product and Process Enhancement Gather and relay your customers' feedback to Cornerstone Product Managers via feedback sessions, 11 meetings, and product community forums. Provide customized release recommendations for your customers and proactively guide the adoption of new features and system enhancements. Reporting & Analytics Facilitate the effective use of Cornerstone's report writer for your customers, ensuring your customers' administrators can develop and access reports as required. Perform regular reviews of system permissions and governance and support optimization through reporting and analytics best practices. Ensure all minor issues discovered during user acceptance testing are accurately documented and transitioned for resolution. Qualifications & Skills Experience in customer success, consultative account management, or related SaaS roles, preferably in talent management or HR technology. Strong project management, communication, and stakeholder engagement skills. Ability to collaborate effectively with cross-functional teams, including Account Managers, technical experts, and your customers' internal teams. Competence in delivering and customizing training for various audiences. Technical aptitude, especially with integrations, system governance, and reporting tools. Key Performance Measures Your customers' satisfaction and retention Speed and effectiveness of case resolution and escalation Success and adoption during onboarding and training Strategic alignment of Cornerstone solutions to your customers' business outcomes Quality and uptake of reporting and analytics capabilities Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today. Who We Are: Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone's comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work - tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 61200 - 97900 GBP. Check us out on LinkedIn, Comparably, Glassdoor, Facebook!
Role Specific Information Job Description About the Role As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability. What You'll Do Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management Manage associate relations issues including performance management, and ensure associates follow company policies Manage the training process for new hires on Kohl's culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty) Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations All manager roles at Kohl's are responsible for: Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment and discernment when making decisions; taking appropriate partners as needed Modeling, enforcing and providing direction and guidance to associates Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Monitoring and adjusting resources as the business dictates to support customer needs and workload demands Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results Managing talent, including hiring, training, developing, and supervising Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Adhering to company safety policies and ensuring the safety of associates and customers Other responsibilities as assigned What Skills You Have Required Must be 18 years of age or older Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions Great verbal/written communication and interpersonal skills Excellent decision-making and problem-solving skills Strong people management skills and ability to develop talent Flexible availability, including days, nights, weekends, and holidaysPreferred Experience working in a retail environment, preferably in a managerial position Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the "What You'll Do" Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section.Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 9 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards.Pay Range: $86,100.00 - $143,800.00Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits). Our purpose at Kohl's is to take care of families' realest moments. Kohl's has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl's family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl's is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.
Feb 06, 2026
Full time
Role Specific Information Job Description About the Role As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability. What You'll Do Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management Manage associate relations issues including performance management, and ensure associates follow company policies Manage the training process for new hires on Kohl's culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty) Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations All manager roles at Kohl's are responsible for: Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment and discernment when making decisions; taking appropriate partners as needed Modeling, enforcing and providing direction and guidance to associates Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Monitoring and adjusting resources as the business dictates to support customer needs and workload demands Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results Managing talent, including hiring, training, developing, and supervising Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Adhering to company safety policies and ensuring the safety of associates and customers Other responsibilities as assigned What Skills You Have Required Must be 18 years of age or older Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions Great verbal/written communication and interpersonal skills Excellent decision-making and problem-solving skills Strong people management skills and ability to develop talent Flexible availability, including days, nights, weekends, and holidaysPreferred Experience working in a retail environment, preferably in a managerial position Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the "What You'll Do" Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section.Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 9 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards.Pay Range: $86,100.00 - $143,800.00Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits). Our purpose at Kohl's is to take care of families' realest moments. Kohl's has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl's family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl's is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.
Head of Legal page is loaded Head of Legallocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_At Believ, formerly known as Liberty Charge, we're committed to sustainable transport being accessible to everyone. We're a Charge Point Operator (CPO) on a mission to create the UK's most reliable electric vehicle charging network that doesn't cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government's Charging Investment Infrastructure Fund).You'll be joining this exciting journey during our scale-up phase and working with us to hit the ambitious targets our shareholders have set. You'll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment. About the role Reporting into the Legal Director, you will provide strong leadership in overseeing, supporting and developing a team of UK based lawyers currently consisting of: 2 senior legal counsels, 1 legal counsel and 1 paralegal. This team oversees all aspects of Believ's EV charge point network including securing property / land interests, planning, design & construction and operations & maintenance.You will be instrumental in shaping Believ's legal, regulatory and compliance function. Overseeing Network Operations Manage a busy pipeline of Public Sector and Private Sector transactions in England & Wales, Scotland and Northern Ireland, ensuring these are appropriately resourced. Partnering with key internal stakeholders to ensure clear visibility of the pipeline. Manage all aspects of property acquisition including title due diligence, putting in place Concession Contracts, Framework Agreements, Agreements for Lease, Leases, Licences etc, attending to SDLT and Land Registry registration. Manage all supply side agreements relating to the operation of the EV charge point network including: IT software & hardware purchasing, services and outsourcing, construction contracts, energy purchasing / supply agreements. In the absence of an in-house procurement function, working with the Business to define requirements, pricing mechanisms, service levels and remedies for supplier non-performance. Maintain your own contract workload which may consist of: introducer / commission agreements, network roaming agreements and the property and supply side agreements mentioned above. Partner with the tenders & Sales teams on RFIs, RFPs and advise on public procurement challenges and issues. Develop initiatives to reduce contract negotiation times with local authorities and private landlords. Proactively identify, manage and mitigate risks whilst enabling the Business to move forward on its objectives, including ensuring contract termination / renewals and variations are progressed in a timely manner. Prepare and have oversight of legal budgets, monitoring Legal spend and conducting regular reviews of external law firms and conduct RFPs for Legal Services as required. Ensure templates and contract negotiation playbooks are continually revised and updated. Drive the adoption and optimisation of legal technology including AI and contract management systems. Build strong working relationships with key stakeholders, provide regular training and encourage business partnering between Legal and Business teams. Leading on General Compliance This is an evolving role with the aim of embedding a culture of legal engagement and compliance across the Business. This role will initially entail: Manage and maintain Believ's ISO certifications including ISO audit preparation, applications for new ISOs and liaising with external auditors and internal stakeholders as necessary. Manage and maintain Believ's B-Corp certification. Oversee Believ's insurance requirements to ensure all areas of Business operations are adequately covered. Support Business areas on contract lifecycle management, tracking contractual obligations and advising on strategy and mitigations against known-breaches. Oversee Believ's compliance with key legislation - e.g. Public Charge Point Regulations reporting obligations. Monitor regulatory developments and industry trends being mindful of evolving product offerings in the EV space (e.g. (e.g. solar power canopies, vehicle to grid, battery storage). Draft and revise corporate policies such as Modern Slavery, Anti-bribery, Business Continuity, Privacy etc. Develop and implement legal procedures and policies to ensure adherence to best practice and compliance with law. Attend industry working groups and co-ordinate Believ's response to public consultations. Other Work closely with the Legal Director to help turn legal priorities into practical business strategy and support the company's growth from the legal side Deputise for the Legal Director at SLT and Board meetings. On an as needs basis: company secretariat activities, overseeing Believ's trade mark portfolio, GDPR & data protection, supporting on M&A activity. About you At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful Candidate will be a qualified solicitor (SRA) in England & Wales with the following attributes and skills: Minimum of 10 years of post-qualification experience including in-house ideally in a fast-paced environment. Significant experience in negotiating and advising on commercial contracts. Significant experience with property law and negotiating Leases and Licences. Previous network infrastructure roll out experience (e.g. EV, mobile, broadband, electricity) or demonstrable experience of learning new sectors. Experience of coaching and developing team members. Demonstrable experience of designing and implementing pre and post contracting processes and procedures and driving and leading deals towards completion. Thrives working in a scale-up environment where goal posts are constantly moving and new solutions / business models are being trialed. Commercial acumen to understand how to structure advice and approach in a start-up and new industry environment. Excellent communication and stakeholder management skills. Above all, you will be up for the challenge and have a willingness to really embed yourself in the Business by rolling you sleeves up and diving in! Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year\ Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance Pension contribution matched up to 10% Access to our car benefit scheme and cycle to work scheme Access to our online learning platform to continue to develop and grow your career with us. 16 hours a year Volunteer Time Off to support causes that are important to you Virgin Media / O2 discounts and offers Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds) Enhanced parental leave policies\ This perk can only be availed for the following calendar year by employees who started before 1st December Location The business
Feb 06, 2026
Full time
Head of Legal page is loaded Head of Legallocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_At Believ, formerly known as Liberty Charge, we're committed to sustainable transport being accessible to everyone. We're a Charge Point Operator (CPO) on a mission to create the UK's most reliable electric vehicle charging network that doesn't cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government's Charging Investment Infrastructure Fund).You'll be joining this exciting journey during our scale-up phase and working with us to hit the ambitious targets our shareholders have set. You'll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment. About the role Reporting into the Legal Director, you will provide strong leadership in overseeing, supporting and developing a team of UK based lawyers currently consisting of: 2 senior legal counsels, 1 legal counsel and 1 paralegal. This team oversees all aspects of Believ's EV charge point network including securing property / land interests, planning, design & construction and operations & maintenance.You will be instrumental in shaping Believ's legal, regulatory and compliance function. Overseeing Network Operations Manage a busy pipeline of Public Sector and Private Sector transactions in England & Wales, Scotland and Northern Ireland, ensuring these are appropriately resourced. Partnering with key internal stakeholders to ensure clear visibility of the pipeline. Manage all aspects of property acquisition including title due diligence, putting in place Concession Contracts, Framework Agreements, Agreements for Lease, Leases, Licences etc, attending to SDLT and Land Registry registration. Manage all supply side agreements relating to the operation of the EV charge point network including: IT software & hardware purchasing, services and outsourcing, construction contracts, energy purchasing / supply agreements. In the absence of an in-house procurement function, working with the Business to define requirements, pricing mechanisms, service levels and remedies for supplier non-performance. Maintain your own contract workload which may consist of: introducer / commission agreements, network roaming agreements and the property and supply side agreements mentioned above. Partner with the tenders & Sales teams on RFIs, RFPs and advise on public procurement challenges and issues. Develop initiatives to reduce contract negotiation times with local authorities and private landlords. Proactively identify, manage and mitigate risks whilst enabling the Business to move forward on its objectives, including ensuring contract termination / renewals and variations are progressed in a timely manner. Prepare and have oversight of legal budgets, monitoring Legal spend and conducting regular reviews of external law firms and conduct RFPs for Legal Services as required. Ensure templates and contract negotiation playbooks are continually revised and updated. Drive the adoption and optimisation of legal technology including AI and contract management systems. Build strong working relationships with key stakeholders, provide regular training and encourage business partnering between Legal and Business teams. Leading on General Compliance This is an evolving role with the aim of embedding a culture of legal engagement and compliance across the Business. This role will initially entail: Manage and maintain Believ's ISO certifications including ISO audit preparation, applications for new ISOs and liaising with external auditors and internal stakeholders as necessary. Manage and maintain Believ's B-Corp certification. Oversee Believ's insurance requirements to ensure all areas of Business operations are adequately covered. Support Business areas on contract lifecycle management, tracking contractual obligations and advising on strategy and mitigations against known-breaches. Oversee Believ's compliance with key legislation - e.g. Public Charge Point Regulations reporting obligations. Monitor regulatory developments and industry trends being mindful of evolving product offerings in the EV space (e.g. (e.g. solar power canopies, vehicle to grid, battery storage). Draft and revise corporate policies such as Modern Slavery, Anti-bribery, Business Continuity, Privacy etc. Develop and implement legal procedures and policies to ensure adherence to best practice and compliance with law. Attend industry working groups and co-ordinate Believ's response to public consultations. Other Work closely with the Legal Director to help turn legal priorities into practical business strategy and support the company's growth from the legal side Deputise for the Legal Director at SLT and Board meetings. On an as needs basis: company secretariat activities, overseeing Believ's trade mark portfolio, GDPR & data protection, supporting on M&A activity. About you At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful Candidate will be a qualified solicitor (SRA) in England & Wales with the following attributes and skills: Minimum of 10 years of post-qualification experience including in-house ideally in a fast-paced environment. Significant experience in negotiating and advising on commercial contracts. Significant experience with property law and negotiating Leases and Licences. Previous network infrastructure roll out experience (e.g. EV, mobile, broadband, electricity) or demonstrable experience of learning new sectors. Experience of coaching and developing team members. Demonstrable experience of designing and implementing pre and post contracting processes and procedures and driving and leading deals towards completion. Thrives working in a scale-up environment where goal posts are constantly moving and new solutions / business models are being trialed. Commercial acumen to understand how to structure advice and approach in a start-up and new industry environment. Excellent communication and stakeholder management skills. Above all, you will be up for the challenge and have a willingness to really embed yourself in the Business by rolling you sleeves up and diving in! Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year\ Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance Pension contribution matched up to 10% Access to our car benefit scheme and cycle to work scheme Access to our online learning platform to continue to develop and grow your career with us. 16 hours a year Volunteer Time Off to support causes that are important to you Virgin Media / O2 discounts and offers Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds) Enhanced parental leave policies\ This perk can only be availed for the following calendar year by employees who started before 1st December Location The business
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking a professional to join our team in the role of: Senior Product Manager - Custody This role sits at the intersection of product strategy, data innovation, and client engagement. The successful candidate will shape the next generation of custody data products, leveraging design thinking, analytical insight, and deep understanding of client needs to deliver differentiated, data driven solutions. This is a strategic and hands on role suited to someone who thrives in complex environments, understands the nuances of custody and post trade data, and can translate ideas into actionable product outcomes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Lead the design and development of new custody data products, using design thinking methodologies to identify client pain points and opportunities. Define product vision, roadmap, and success metrics aligned to the broader Securities Services strategy and partner with Technology, Operations, and Data teams to translate business requirements into scalable, high quality solutions. Develop a deep understanding of custody data flows, data models, and data quality considerations across the trade lifecycle whilst using data driven insights to inform product decisions, validate hypotheses, and measure product performance. Engage directly with clients to understand their evolving data strategies, challenges, and future needs and act as a subject matter expert in custody data, representing the bank in client workshops, industry discussions, and strategic forums. Collaborate with global stakeholders across Product, Technology, Operations, Sales, and Legal to drive end to end product delivery and influence senior stakeholders with clear, structured communication and data backed recommendations. To be successful in this role you should meet the following requirements: Proven experience in Custody, Securities Services, or a closely related post trade environment with strong product management or data focused experience, ideally within financial services. Demonstrated ability to work with complex datasets, data models, and analytical tools with expertise in applying design thinking principles to product development. Excellent communication skills, with the ability to simplify complexity and engage senior clients in addition to a strong problem solving mindset with the ability to balance strategic thinking and hands on execution. Experience in data strategy, data architecture, or data driven product roles, with familiarity with emerging data trends in the securities industry (e.g., APIs, cloud data distribution, digital assets, AI/ML use cases). Ability to navigate large, matrixed organisations and influence without direct authority This role is based in London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a needed that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Feb 06, 2026
Full time
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking a professional to join our team in the role of: Senior Product Manager - Custody This role sits at the intersection of product strategy, data innovation, and client engagement. The successful candidate will shape the next generation of custody data products, leveraging design thinking, analytical insight, and deep understanding of client needs to deliver differentiated, data driven solutions. This is a strategic and hands on role suited to someone who thrives in complex environments, understands the nuances of custody and post trade data, and can translate ideas into actionable product outcomes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Lead the design and development of new custody data products, using design thinking methodologies to identify client pain points and opportunities. Define product vision, roadmap, and success metrics aligned to the broader Securities Services strategy and partner with Technology, Operations, and Data teams to translate business requirements into scalable, high quality solutions. Develop a deep understanding of custody data flows, data models, and data quality considerations across the trade lifecycle whilst using data driven insights to inform product decisions, validate hypotheses, and measure product performance. Engage directly with clients to understand their evolving data strategies, challenges, and future needs and act as a subject matter expert in custody data, representing the bank in client workshops, industry discussions, and strategic forums. Collaborate with global stakeholders across Product, Technology, Operations, Sales, and Legal to drive end to end product delivery and influence senior stakeholders with clear, structured communication and data backed recommendations. To be successful in this role you should meet the following requirements: Proven experience in Custody, Securities Services, or a closely related post trade environment with strong product management or data focused experience, ideally within financial services. Demonstrated ability to work with complex datasets, data models, and analytical tools with expertise in applying design thinking principles to product development. Excellent communication skills, with the ability to simplify complexity and engage senior clients in addition to a strong problem solving mindset with the ability to balance strategic thinking and hands on execution. Experience in data strategy, data architecture, or data driven product roles, with familiarity with emerging data trends in the securities industry (e.g., APIs, cloud data distribution, digital assets, AI/ML use cases). Ability to navigate large, matrixed organisations and influence without direct authority This role is based in London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a needed that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Chief Digital and Information Officer The closing date is 20 February 2026 Applications are invited for this key leadership role as a non-voting Board Member of The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT. The successful applicant will join the Trust at an extremely exciting time, ensuring the Trust realises its vision to establish the Trust as a leader in the field of digital health services. Leading implementation, our Chief Digital and Information Officer will hold strategy oversight of our Digital and Data Strategy and champion digital innovation and improved use of data and technological adoption to improve patient care, clinical options and operational efficiency. Given the seniority of this Trust Board-level position, only applicants who can clearly demonstrate within their application the ability to operate at a level equivalent to NHS Pay Band 9, whether currently or with immediate capability, will be considered for shortlisting. Main duties of the job The post holder will lead the evolution of clinical and business information processes, ensuring high quality provision and support for business-critical systems. They will also adopt a structured approach which enables the prioritisation and delivery of digital activities aligned to the Trust's overall strategic direction consistent with the Trust Strategy and Digital Strategy. The post-holder will ensure effective information technology / information system programme management and deliver information governance requirements in line with statutory and regulatory guidance. About us The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation. In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment. Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family. Job responsibilities Strategic Leadership Working in partnership with organisational and clinical leadership teams, lead development and delivery of a compelling digital strategy aligned with RJAHs corporate goals and the wider plans of the wider System, Regional and National direction. Provide visionary leadership for digital & informatics, fostering data-driven decision-making, digital-first culture, and user-centric service design. Digital & Clinical Engagement and Transformation Lead the Trusts digital transformation programme, including EPR, clinical apps, remote monitoring to improve patient and clinician experience. Lead Digital collaboration and drive innovation with clinical and operational teams to integrate digital solutions into pathways seamlessly, and enabling clinically-led digital transformation and move the organisation to be data driven. Lead the preparation of a funded and achievable technology programme that enables a credible Digital Strategy recognising the impact of the technology changes on the funding regimes. This to include the development of business proposals and investment cases ensuring that these facilitate sound decision making. Serve as Senior Information Risk Owner; ensure robust compliance with NHS IG and cyber-security standards. To ensure the Trusts digital related policies including information risk management, cyber security and business continuity are contemporary and compliant with relevant rules and guidance. Oversee data privacy, consent, audits, and readiness for regulatory inspection. Digital Infrastructure & Service Delivery Ensure secure, reliable, resilient IT infrastructure; manage clinical and corporate systems to maximise uptime and performance. Identify improvements in operational IT that add benefit to clinical and operational colleagues Drive establishment of BI platforms, data lakes, and analytics services to provide insights for clinical excellence and operational improvement. Promote analytics literacy and embed insight-driven strategies across the Trust. Lead and develop high-performing teams across Digital, Data, PMO and Cyber. Nurture a culture of innovation, continuous improvement, and excellence in digital delivery across the Trust. Board-Level Engagement & Advocacy Advise on digital investments, emerging technologies, AI, and interoperability. Provide Board and Executive level reporting on digital performance, strategic projects, risks, and opportunities. Partnerships & External Collaboration Engage with ICS, academic partners, and industry to enhance digital maturity and secure funding for innovation. Represent RJAH in regional/national digital groups, sharing best practices and influencing system-level change. Person Specification Qualifications and CPD Masters level attainment in relevant subject (or equivalent suitable professional experience) Evidence of continuous development Skills and experience Significant experience as a digital leader in an NHS or comparable complex healthcare environment or system, working at Board level Effective working with Board-level colleagues and senior clinicians with demonstrable leader and communication skills Demonstratable digital thought leadership and strategic influencing skills and track record of digital innovation Demonstration of leading digitisation strategy and roadmap development Evidence of impacting health outcomes through the implementation of digital solutions Experience in establishing strong governance arrangements and knowledge of procurement protocols and able to work within a strongly regulated environment Able to lead complex and sometimes contentious change and transformation at scale with evidence of managing complex change Experience in identifying healthtech trends and application Knowledge Knowledge of healthcare information systems and advanced technology including artificial intelligence, its application and governance / design requirements to ensure it is deployed fairly Good understanding of national policy and strategic direction of the NHS Values Resilient under pressure and calm in a crisis A progressive thinker and creative disrupter, always focused on the need to deliver benefits to patients, the public and care professionals Able to influence and collaborate across multiple stakeholder groups Resilience and calm under pressure Demonstrates commitment to the Trust's published values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Address The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT
Feb 06, 2026
Full time
Chief Digital and Information Officer The closing date is 20 February 2026 Applications are invited for this key leadership role as a non-voting Board Member of The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT. The successful applicant will join the Trust at an extremely exciting time, ensuring the Trust realises its vision to establish the Trust as a leader in the field of digital health services. Leading implementation, our Chief Digital and Information Officer will hold strategy oversight of our Digital and Data Strategy and champion digital innovation and improved use of data and technological adoption to improve patient care, clinical options and operational efficiency. Given the seniority of this Trust Board-level position, only applicants who can clearly demonstrate within their application the ability to operate at a level equivalent to NHS Pay Band 9, whether currently or with immediate capability, will be considered for shortlisting. Main duties of the job The post holder will lead the evolution of clinical and business information processes, ensuring high quality provision and support for business-critical systems. They will also adopt a structured approach which enables the prioritisation and delivery of digital activities aligned to the Trust's overall strategic direction consistent with the Trust Strategy and Digital Strategy. The post-holder will ensure effective information technology / information system programme management and deliver information governance requirements in line with statutory and regulatory guidance. About us The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation. In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment. Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family. Job responsibilities Strategic Leadership Working in partnership with organisational and clinical leadership teams, lead development and delivery of a compelling digital strategy aligned with RJAHs corporate goals and the wider plans of the wider System, Regional and National direction. Provide visionary leadership for digital & informatics, fostering data-driven decision-making, digital-first culture, and user-centric service design. Digital & Clinical Engagement and Transformation Lead the Trusts digital transformation programme, including EPR, clinical apps, remote monitoring to improve patient and clinician experience. Lead Digital collaboration and drive innovation with clinical and operational teams to integrate digital solutions into pathways seamlessly, and enabling clinically-led digital transformation and move the organisation to be data driven. Lead the preparation of a funded and achievable technology programme that enables a credible Digital Strategy recognising the impact of the technology changes on the funding regimes. This to include the development of business proposals and investment cases ensuring that these facilitate sound decision making. Serve as Senior Information Risk Owner; ensure robust compliance with NHS IG and cyber-security standards. To ensure the Trusts digital related policies including information risk management, cyber security and business continuity are contemporary and compliant with relevant rules and guidance. Oversee data privacy, consent, audits, and readiness for regulatory inspection. Digital Infrastructure & Service Delivery Ensure secure, reliable, resilient IT infrastructure; manage clinical and corporate systems to maximise uptime and performance. Identify improvements in operational IT that add benefit to clinical and operational colleagues Drive establishment of BI platforms, data lakes, and analytics services to provide insights for clinical excellence and operational improvement. Promote analytics literacy and embed insight-driven strategies across the Trust. Lead and develop high-performing teams across Digital, Data, PMO and Cyber. Nurture a culture of innovation, continuous improvement, and excellence in digital delivery across the Trust. Board-Level Engagement & Advocacy Advise on digital investments, emerging technologies, AI, and interoperability. Provide Board and Executive level reporting on digital performance, strategic projects, risks, and opportunities. Partnerships & External Collaboration Engage with ICS, academic partners, and industry to enhance digital maturity and secure funding for innovation. Represent RJAH in regional/national digital groups, sharing best practices and influencing system-level change. Person Specification Qualifications and CPD Masters level attainment in relevant subject (or equivalent suitable professional experience) Evidence of continuous development Skills and experience Significant experience as a digital leader in an NHS or comparable complex healthcare environment or system, working at Board level Effective working with Board-level colleagues and senior clinicians with demonstrable leader and communication skills Demonstratable digital thought leadership and strategic influencing skills and track record of digital innovation Demonstration of leading digitisation strategy and roadmap development Evidence of impacting health outcomes through the implementation of digital solutions Experience in establishing strong governance arrangements and knowledge of procurement protocols and able to work within a strongly regulated environment Able to lead complex and sometimes contentious change and transformation at scale with evidence of managing complex change Experience in identifying healthtech trends and application Knowledge Knowledge of healthcare information systems and advanced technology including artificial intelligence, its application and governance / design requirements to ensure it is deployed fairly Good understanding of national policy and strategic direction of the NHS Values Resilient under pressure and calm in a crisis A progressive thinker and creative disrupter, always focused on the need to deliver benefits to patients, the public and care professionals Able to influence and collaborate across multiple stakeholder groups Resilience and calm under pressure Demonstrates commitment to the Trust's published values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Address The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT
