201 jobs found

About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We're passionate about driving innovation and redefining the future of delivery. Role Overview The Ops Manager is responsible for site performance during their shift - end-to-end, UTR and OTR. They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set-off, to managing DSPs and overseeing the on-site HIVED Driver team, managing drivers and monitoring & managing routes. They will also oversee any daytime UTR activities. They will lead coordinators, maintain safety and standards, manage real-time escalations, and ensure the depot runs optimally from first set-off activity through to area readiness completion. Accountabilities Accountable for all on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success) Accountable for all in-depot day-to-day and planning activities, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), and quality (SLA, set-off/on-time dispatch). Responsibilities Lead shift during rotation - managing Coordinators - to deliver exceptional OTR & UTR day-time performance Receive handover from Night Manager, deliver handover. Be GM's primary support & deliver strong handovers - bridge any metrics DBR/WBR wise (such as people, safety, quality, cost) Lead & inspire, & develop and performance manage, the team on shift rotation OTR: DSP management - DSP Capacity, Account management relationships, and performance management HIVED Driver Capacity and pool management (Plan vs Actual) HIVED Driver performance management - incl. attendance/punctuality, reliability (block uptake, no-shows, late starts) Oversees management of driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments) Legal compliance (hours on road, breaks, safety checks) UTR: Managing day activities, e.g. sortation as relevant, preparation for sortation Succession planning for week ahead + 6-week glance for their side of the week, & peaks Drives continuous improvement initiatives & develops standards and operating procedures Maintain safety, standards, and productivity discipline Liaise with Fleet procurement to plan vehicle utilisation and capacity. Own monthly SAT (standard audit tracker) and the consequent actions Requirements 4-6 years' experience leading fast-paced OTR / dispatch / last-mile operations. Strong command of driver operations, route execution, and dispatch accuracy. Hands-on shift leadership with ability to manage 30-100+ staff via supervisors. Ability to lead and coach team. High urgency, strong communication, strong escalation habits. Comfortable solving real-time operational pressure during peak windows. Excellent cross-functional stakeholder management skills. How we reward our team Dynamic working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays 1 Birthday Day Off + 2 Tenure-Based Additional Days Off Subsidised Private Medical Insurance including dental, vision & mental health therapy Bi-annual performance reviews and tailored development plans Annual compensation review Team lunch provided once a week Quarterly team socials and annual sports day (HIVED Olympics) Enhanced maternity/paternity/adoption policy as day 1 right Community volunteer days Cycle to work scheme Dog friendly office and depots MacBook Air or Windows Laptop (depending on your preference) Want to learn more? Meet the team in 60 seconds: Behind the scenes with HIVED HIVED is B Corporation certified We are named as UK StartUp of the Year 2024 Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network Check the Impact Report 2024 Keep up with HIVED here

Job Title: Change and Adoption Manager Location: United Kingdom Location Type: Remote Website: Group: Watson-Marlow Fluid Technology Solutions is part of SpiraxGroup, a FTSE100 and FTSE4Good multi-national industrial engineering Groupwith expertise in the control and management of steam, electric thermalsolutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouragingteam, participate in challenging yet critical work, and experience ongoinggrowth opportunities to help you achieve your full potential. Visit ourwebsite to learn more. Job Summary Lead the organisational change required to make Unity (WMFTS' ERP) become "how we run the business," and build a consistent, high performing change capability across other priority programmes. You will be accountable for adoption, behavioural change, role capability, and value realisation for the Unity deployment, while line managing and coaching a small team of change managers who support additional enterprise initiatives. This is a senior, visible role. You will lead through influence and credibility, not hierarchy; bring calm authority during cutover and stabilisation; and ensure OpCo leadership owns adoption, not just system go live. Key Responsibilities Unity ERP Change Leadership Own the change strategy and execution for Unity across 40+ OpCos. Drive business readiness, role clarity, training, and on the floor support through cutover and hypercare. Stand up and sustain a strong super user network and process owner community. Balance global standard processes with pragmatic local realities within agreed guardrails. Track adoption and behaviour change (not just training completion), closing gaps quickly. Lead the business in defining true value and benefits, then measure our success of these post deploy. Enterprise Change Leadership Build and lead a small centre of excellence for change, line manage other change managers assigned to non ERP programmes. Establish and maintain common standards, playbooks, and tooling (impact assessment, readiness criteria, comms and adoption KPIs). Run a portfolio level change heatmap and capacity view to sequence major changes sensibly and avoid overload. Executive Communication & Decision Framing Provide clear, concise sponsor packs on adoption risks, readiness, stakeholder sentiment, and residual change debt. Frame trade offs and recommendations; elevate design/scope items to TDA/EDA with crisp options and implications. Governance & Integration Operate within group ERP governance and the Unity programme cadence, integrated with PMO, data, training, testing, cutover, and hypercare. Ensure OpCo leaders commit to tangible adoption actions and hold themselves to account. Delivery Oversight (Change Workstream) Define and enforce entry/exit criteria for change activities (training readiness, cutover comms, hypercare support). Lead structured lessons learned between waves; improve the change playbook continuously. Benefits & Value Realisation Partner with Finance, Process Leads and business stakeholders to baseline value and benefits (OKR), define adoption indicators, and track early value signals (reduced workarounds, first time right data, cycle time improvements). Skills / Experience Significant experience leading business change at scale across multiple sites or countries (operations/manufacturing/supply chain exposure is ideal). Hands on leadership of ERP or major process transformation change, comfortable with role based training, cutover comms, hypercare, and post go live adoption. Proven ability to influence senior stakeholders (OpCo MDs, functional heads) without formal authority. Strong judgement: able to simplify complexity, set boundaries, and create calm under pressure. Disciplined approach to readiness, adoption metrics, and benefit tracking-beyond attendance and go live. Experience building a small change capability (coaching, standards, toolkits, QA). Excellent written and verbal communication; clear, concise executive materials. Comfortable with travel and on site presence during readiness, cutover, and hypercare. Formal change or PM certifications are desirable, though not essential for the right candidate; leadership, credibility, and ERP change experience are a must. Benefits At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days' paid volunteering leaveAdditional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include: Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

About the Senior Account Executive position Antithesis is looking for Senior Account Executives with experience selling developer tools to highly technical customers, from senior engineers to C-level engineering leadership. As a Senior Account Executive, you will report either to a Regional Sales Leader (West) or directly to the VP of Sales, depending on location. You will work closely with customers, prospects, and internal teams to drive adoption of Antithesis's technology. Occasional travel is expected, as is a willingness to contribute beyond a narrow role definition in a startup company. As a Senior Account Executive at Antithesis, you will: Run complex enterprise sales cycles end-to-end, from prospecting through close. Own and proactively manage your book of business with a high degree of accountability. Engage senior engineers, engineering leaders, and executives in technical and business-focused sales conversations. Help define and refine Antithesis's customer qualification criteria and sales process as the company scales. Represent the voice of the customer in product discussions with engineering and product teams. Drive successful customer adoption by clearly articulating value, ROI, and integration considerations. Mentor new Account Executives and contribute to a strong, collaborative sales culture. Partner with marketing to refine messaging and sales materials based on market feedback. This role will have a focus in FinTech and Financial Services sector, while also supporting other enterprise opportunities as needed. Our ideal Senior Account Executive will: Have 5+ years of experience in enterprise B2B SaaS sales, with direct experience selling developer tools or similarly technical products. Demonstrate a consistent track record of exceeding quota. Be highly motivated, proactive, and comfortable owning pipeline creation and deal execution. Possess strong technical acumen and communicate effectively with both technical and executive stakeholders. Thrive in a fast-paced startup environment with evolving processes. Have prior experience in Sales Engineering or technical product demonstrations (preferred). Equal Opportunity Statement We are an equal opportunity employer and value a diverse, inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other protected characteristic. We are committed to providing reasonable accommodations throughout the application and employment process. Notice to Recruiters and Agencies Under no circumstances will Antithesis pay a fee for candidates submitted or presented without a signed recruiting agreement in place between Antithesis and the recruiter or agency prior to submission. Any submission must be for a requisition specifically and individually assigned in writing by Antithesis' People Department. In the event that candidate(s) are submitted or presented to Antithesis by a recruiter or agency without both a signed agreement and written assignment from Antithesis, Antithesis expressly reserves the right to pursue and hire such candidate(s) without any financial obligation to the recruiter or agency.

Cobalt Recruitment is delighted to be representing a globally recognised real estate investor and operator in the search for an Operations Manager to support the leadership of a flagship, multi-let commercial building. This position will see you working closely with the General Manager while taking meaningful ownership of the day-to-day operational performance of one of the portfolio's most prominent assets. The building itself is a large, high-profile workplace environment with a significant occupier community and a strong focus on service excellence, sustainability and customer experience. The successful individual will play a central role in ensuring the asset operates to the highest standards, overseeing operational performance, leading on occupier engagement and supporting the continued evolution of the building's services and amenities. While operating as deputy to the General Manager, this role carries genuine empowerment and visibility, with responsibility for operational decision making, team leadership and driving continuous improvement across the asset. Key Responsibilities Support the General Manager in the overall operational leadership of a large, multi-let commercial building Act as the operational deputy, taking responsibility for building operations and decision making when required Lead, motivate and develop onsite operational teams to ensure consistently high service standards Manage and review service partner performance against SLAs and contractual obligations Maintain strong relationships with occupiers through proactive engagement and responsive service delivery Conduct regular building inspections, identifying opportunities to improve operational performance and occupier experience Support the preparation, management and reconciliation of relevant service charge budget lines Manage supplier contracts including tendering, performance monitoring and invoice validation Ensure operational activities are aligned with compliance requirements, ESG objectives and statutory obligations Coordinate occupier move ins, move outs and operational changes within the building Promote a visible leadership presence within the building, fostering a culture of collaboration, safety and continuous improvement Support the adoption of technology and operational innovation to enhance building efficiency and customer experience Champion health and safety best practice, ensuring safe systems of work are maintained across all service partners This role requires an established operational leader with experience managing large, multi-let commercial buildings or estates within a property or facilities management environment. Candidates should demonstrate strong stakeholder engagement, contractor management and service charge experience, alongside a confident and proactive leadership style that enables them to take initiative and operate as a trusted deputy within a building leadership team. An IOSH qualification is essential, with NEBOSH or relevant professional membership advantageous. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.

IT Technical Authority - On-site, Corsham (SN13) £62,000 - £72,000 25 days annual leave (in addition to Bank Holidays) Buy or sell up to 5 days annual leave Continuous Professional development support Two pension schemes to choose from Life Assurance scheme up to 4 x salary Private Medical & Dental Insurance+ discounts for additional family members Other benefits such as Health & Wellbeing Allowance, Electric/Hybrid Car leasing scheme, Cycle to work scheme and more. We are seeking an experienced and forward thinking Technical Authority to provide leadership, technical assurance, and strategic direction across our infrastructure and network services. This is a senior technical role where you will act as the final escalation point for complex decisions, ensuring our platforms are secure, resilient, and engineered to high standards. You will work closely with engineering teams, service delivery, and customers, providing authoritative guidance, challenging assumptions where necessary, and ensuring that technology decisions support long term organisational goals. Key Responsibilities Technical Assurance & Leadership Provide expert oversight and approval of infrastructure, network, and platform designs. Review, challenge, and assure technical decisions, ensuring solutions are secure, supportable, and aligned with standards. Act as the senior technical escalation point for high impact or complex issues. Ensure documentation, architecture, and change records meet quality and compliance expectations. Infrastructure & Networks Ownership Offer strategic direction across infrastructure and network domains, maintaining a clear view of performance, risk, and lifecycle health. Lead and mentor network and infrastructure engineers, promoting strong engineering principles and technical quality. Support prioritisation of workloads, project demands, and operational improvements. Strategic Technical Guidance Contribute to the development of long term technology roadmaps. Identify risks, constraints, and future opportunities to improve resilience, scalability, or efficiency. Track emerging technologies and recommend their adoption where value is clear. Change & Governance Lead technical elements of change management, ensuring risks are properly assessed and mitigated. Provide expert input to CAB and drive continuous improvement in governance processes. Capture technical lessons learned and embed them into engineering practice. Problem Management & Resilience Lead root cause analysis and coordinate long term remediation for recurring incidents. Work with engineering teams to reduce technical debt and increase platform stability. Drive proactive risk reduction across infrastructure and networks. Stakeholder, Supplier & Customer Engagement Act as the technical authority in discussions with customers and partners. Review supplier designs, documentation, and proposals to ensure alignment with standards and requirements. Represent the organisation with confidence in technical governance forums. Team Development & Knowledge Leadership Mentor and develop engineers, improving capability and consistency across the team. Identify skills gaps and shape technical training plans. Promote high quality engineering practices, secure by design thinking, and good documentation habits. Essential Experience Strong background in infrastructure, networks, or platform engineering in a complex environment. Demonstrable experience acting as a senior technical escalation point or authority. Deep understanding of change, incident, and problem management processes. Ability to translate complex technical concepts into clear, actionable explanations. Experience leading or mentoring technical teams. Strong stakeholder management, able to challenge constructively and influence outcomes. Desirable Experience Experience operating within technical assurance or governance frameworks. Familiarity with ITIL principles. Exposure to security focused environments, secure by design, or compliance driven delivery. Wellbeing is at the core to our culture, allowingemployees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that supportindividuals including, mental health first aiders and readily available support through our extensive employee assistance programme. Our Non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: A sole UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government DV-levelsecurity clearance Apply today to see how working for MASS could work for you!

A leading technology firm is seeking a Director of Customer Success to lead the design and implementation of their customer success model. This senior role focuses on strategic leadership and governance to ensure effective adoption and value realization for enterprise clients. Ideal candidates will have extensive experience in Customer Success within SaaS environments, strong analytical skills, and exceptional communication proficiency. This position is based in Greater London and offers a significant opportunity to influence customer engagement strategies.

Join our Securities Services Product Development team in London as a Senior Associate, where you will lead the strategy, standardisation, and enhancement of internal workstation applications, driving operational efficiency and innovation across the business. Are you ready to shape the future of digital data delivery channels within Securities Services? As a Senior Associate in Internal Workstations Product Development, you will collaborate with cross functional teams to deliver best in class workstation tools, leveraging strategic data and AI. You will drive simplification, standardisation, and user engagement, ensuring our internal applications meet the evolving needs of Client Service and Operations teams. If you thrive in a dynamic environment and are eager to make a meaningful impact, we encourage you to apply. As a Senior Associate in Internal Workstations Product Development within Securities Services, you will own and manage the strategy for internal workstation applications, setting standards across Custody, Fund Services, Middle Office, and Agent Lending. You will partner with Client Service, Operations, Technology, Product Management, and Product Development to capture requirements and deliver future state solutions. You will lead the standardisation and simplification of internal workstation products and utilities, ensuring operational efficiency and effective controls. Job Responsibilities Set and manage the strategy and standards for Securities Services Internal Workstations across multiple product lines Lead the development and execution of the internal workstations roadmap, supporting business needs at scale Drive simplification and standardisation of workstation tools to enable users to manage operational workflows efficiently Collaborate with Product, Operations, and Technology teams to ensure coherence and progress across the matrix organisation Monitor market and competitive landscape, providing thought leadership to influence design and strategic decisions Capture and translate requirements from internal stakeholders, proposing alternative solutions where necessary Track and monitor multiple deliverables, providing clarity and direction to all involved parties Leverage robust project management frameworks to anticipate and mitigate risk, tracking Risk/Control related work Provide regular verbal and written status updates to senior management, including milestone tracking and reporting Act as subject matter expert, delivering capabilities focused on simplification and standardisation Drive consensus and data adoption for all internal workstation platform upgrades, enhancements, and defect fixes Ensure the voice of operations and effective controls are integral to product definition and programme governance Required Qualifications, Capabilities, and Skills Experience in Banking and Financial Services programme, Product Development, or equivalent Extensive experience in internal workstations and workstation tool suites, with strong understanding of data management and distribution Knowledge of industry wide standards and operational processes Subject matter expertise in solutions for financial institutions, with experience in Custody, Fund Accounting, Middle Office Services, or Agency Lending Stakeholder management experience, leveraging user experience strategy to define minimum viable product and migration strategy Excellent written and oral communication skills, with clarity of thought and ability to express ideas clearly Experience with system and process design, Target Operating Models, and business requirements documentation (including use of Visio and JIRA) Strong analytical and quantitative skills, using programmes such as Tableau, Alteryx, and Microsoft Office (particularly Excel and PowerPoint) Understanding of Securities Services client segments, including Asset Managers, Asset Owners, and Sovereign investment funds Experience delivering change in complex operational environments, ideally within Securities Services or a related field Preferred Qualifications, Capabilities, and Skills Experience leading large programmes in Securities Services or similar environments Proven ability to drive simplification and standardisation of operational tools Familiarity with AI use case automation and strategic data platforms Strong organisational skills and attention to detail Commitment to delivering high quality solutions and client service Enthusiasm for innovation and continuous improvement Ability to build consensus and manage multiple priorities across cross functional teams

Permanent Remote / London Oracle HCM Senior Manager Location: UK (Hybrid) Employment Type: Permanent The Opportunity A leading transformation and technology services organisation is expanding its Oracle HCM practice and is seeking an experienced Oracle HCM Senior Manager to play a key role in delivering large-scale, cloud-based HR transformations. This is a senior, high-visibility position combining client delivery leadership, strategic advisory, and business development, working with complex enterprise clients undergoing HR and operating-model transformation. The Role You will take ownership of end-to-end Oracle HCM programmes, acting as an Engagement Lead across delivery, client leadership, and practice growth. Key responsibilities include: Leading the delivery of high-quality Oracle HCM Cloud implementations across complex organisations Acting as a trusted advisor to senior stakeholders on HR transformation, operating models, self-service, digital HR, and service delivery Advising on HR process optimisation including Onboarding, Absence Management, Payroll, Offboarding, and employee lifecycle processes Providing functional and solution leadership across Oracle HCM modules Supporting business development activities, including bids, proposals, commercial discussions, and client presentations Contributing to the growth of the HR transformation practice through thought leadership, capability development, and knowledge sharing Advising on technical integrations with payroll, finance, benefits, and third-party platforms Overseeing data migration, data integrity, and deployment readiness Collaborating across cross-functional teams to maximise client value and solution adoption Coaching and mentoring managers and consultants, supporting succession and team development Leading by example, promoting a high-performance, inclusive, and collaborative culture Experience & Skills Required Proven experience leading Oracle HCM Cloud programmes from design through deployment Strong functional expertise across Oracle HCM modules Track record of delivering HR transformation initiatives and managing multi-disciplinary teams Deep understanding of core HR processes and operating models Excellent stakeholder management and executive-level communication skills Experience contributing to sales, bids, and commercial negotiations Exposure to additional HCM platforms such as Workday, ServiceNow HRSD, or SAP SuccessFactors (advantageous) Comfortable working in agile and waterfall delivery environments Strong analytical skills with the ability to simplify complex problems Experience producing delivery artefacts (requirements, functional designs, configurations, process flows, etc.) Ability to adapt delivery and leadership style to suit different clients and project contextsStrong collaboration skills and a consultative mindset Experience as a configuration lead and/or project manager on enterprise software deployments Commercially aware, highly motivated, and comfortable in a fast-paced environment Eligibility to obtain and maintain UK Security Clearance (SC) Qualifications Degree-educated or equivalent professional experience Oracle certifications (desirable) Workday or ServiceNow certifications (desirable) Why Apply? Senior leadership role within a growing Oracle HCM practice Exposure to large-scale, high-impact HR transformation programmes Clear progression, influence, and visibility at leadership level Flexible and hybrid working environment Opportunity to shape delivery standards, capability, and future growth

Location London Employment Type Intern Location Type On-site Department Internships Institutional Fabric for the Digital Asset Market Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is clear: to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem. We are committed to building the most innovative and trusted platform in the world, supporting the entire trading lifecycle. At Talos, you'll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity at every turn. We believe every member of our team brings invaluable insights and abilities that drive Talos forward. In our pursuit of excellence, we foster a culture of trust, integrity, collaboration, and mutual growth. We are a tight-knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. You'll be part of a hybrid-friendly environment where your unique talents and insights will play a crucial role in building something extraordinary. About the Role Talos operates at the intersection of crypto and capital markets. We build high-performance reactive systems and deliver solutions quickly to keep pace with the changing digital assets space. Our platform is built from scratch to handle the unique challenges of the digital asset market. As an Infrastructure Engineering Intern at Talos, you will work alongside engineering teams to build, scale and maintain the system that powers Talo's trading and settlement platform. The team is made up of engineers that know building great systems takes time, and we spend the time to ensure the safety, security and performance of our platform. We value strong communication skills and the ability to get things done in a collaborative environment. Responsibilities Collaborate with the team to design, maintain and scale infrastructure systems Contribute to automation initiatives, including CI/CD pipelines, infrastructure-as-code, and deployment tooling Support the performance of production systems through monitoring, logging and observability improvements Cross-functionally communicate with teams to understand and implement infrastructure requirements Be part of an open and transparent culture Ideal Experience Class of 2027 pursuing a Bachelor's degree in Computer Science or related field Experience with one or more programming languages (e.g., Python, Go, Java, or similar) Familiarity with Linux systems, shell scripting and/or networking fundamentals Exposure to cloud platforms and online hosting (e.g. AWS, GCP) Interest in distributed systems and platform engineering Demonstrated development experience (applicable coursework, projects, internships, etc.) Experience in either crypto or finance, or a strong desire to learn Excellent written and verbal communication skills Local to London HQ Check out these videos and links to learn more about Talos and our culture! Spotlight Article: Talos Snapshot by DRW Podcast: 2023 episode with co-founders Anton & Ethan Website: Explore Talos: Products, Investors, Team & More Case Studies: Real world examples of client solutions Awards: Talos Wins Hedgeweek Global Digital Assets Award 2024 Culture: Award-winning, Forbes-listed, low-attrition team Andreessen Horowitz re: Talos: "The company best suited to drive institutional adoption is one that understands traditional capital markets deeply and is forward-thinking enough to fully grasp the promise of crypto. Talos is that company." Benefits You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team. Get In Touch! Sounds compelling? We'd love to hear from you. Contact us directly. Also, check out other open positions listed on our website. Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at . To protect the interests of all parties, Talos Trading, LLC and its affiliates ("Talos") strongly discourage submission of unsolicited resumes from any source other than directly from a candidate. Talos will NOT pay fees, commissions or compensation of any kind ("Fees") for any placement or hire resulting from the receipt of an unsolicited resume. Talos will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees and Talos reserves the right to contact, interview, and hire the candidate directly. Agencies, search firms, recruitment firms and similar organizations ("Agencies") must obtain advance written approval from Talos's internal recruiting team to submit resumes, and must sign a valid fully executed placement agreement with Talos in order to be eligible to receive any Fees from Talos. Talos will not pay a Fee to any Agency that does not have such agreement in place. By submitting a resume without a signed agreement, you acknowledge and accept these terms. Talos Trading, By submitting your application and pursuing job candidacy, you consent to the processing of your personal information in connection with our Applicant & Employee Privacy Notice.

Director, Customer Success - Strategic Accounts United Kingdom - London AtNiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Director, Customer Success (Enterprise & Regulated Markets) What's the role about? AtNiCE, customer success at scale means more than adoption, it meansrepeatable, customer focused outcomes across complex enterprise and regulated environments. We are looking for aDirector, Customer Success to design, lead, and embed the operating model that turns signed intosuccessful. This role owns theframeworks, governance, and cross functional alignmentthat ensure customers and partners can consistently deploy, adopt, and realise value from NiCE's Interaction Analytics, Workforce Management, and broader CX platform. This is asenior rolethat sits at the intersection ofServices, Partners, Delivery, and Product. You will operate comfortably as both: Astrategic leaderdefining the success model, metrics, and cadence, and Ahands on executive operatorengaging in discovery, workshops, delivery governance, and senior customer and partner conversations when it matters most. How you'll make an impact Own the success operating model Define and evolve NiCE'sEMEA enterprise customer success framework, covering onboarding, deployment readiness, time to value, adoption, and handover to value realisation. Establishclear implementation pathwaysacross direct, partner led, and hybrid delivery models. Design and run theoperating modelfor enterprise and regulated customers, including: Partner segmentation and role clarity Deployment readiness and standards Enablement pathways, playbooks, and delivery assets Work closely with GSIs, consultancies, niche delivery partners, and technology partners to reduce delivery risk and accelerate adoption. Ownperformance visibility, including scorecards, readiness indicators, delivery health, and adoption outcomes. Drive success and adoption Establish value led success planning: outcomes mapping, stakeholder alignment, and measurable success criteria. Sponsor and facilitateexecutive level workshops, QBRs, and operating model sessionswith customers and partners. Ensure tight feedback loops between Product, Sales, Services, and Supportto remove friction and improve outcomes. Provide governance, cadence, and escalation Set theoperational rhythmfor enterprise success: planning cadence, exec reporting, and escalation paths. Act as a senior escalation point for complex accounts, delivery challenges, or partner misalignment. Ensure consistent execution discipline across regions and delivery models. Influence growth and expansion Partner with sales and partner team to supportpipeline and expansion motions, ensuring success and adoption underpin growth. Provide structured insight into adoption, readiness, and delivery risk to support informed commercial decisions. Represent thevoice of the customerinternally to influence roadmap, packaging, and go to market strategy. What you'll bring Experience & background Extensive experiencein Customer Success, Delivery, Consulting, or Partner led roles within enterprise SaaS, CX, analytics, or regulated technology environments. Proven experiencedesigning and running customer success or partner operating models, not just managing accounts. Strong background working withenterprise and regulated customers, including complex stakeholders and governance. Demonstrated success supporting or enabling delivery and scale(GSIs, consultancies, resellers, delivery partners). Leadership & execution Comfortable operating as asenior individual contributor(discovery, workshops, exec conversations). Equally strong as aleader, setting direction, defining metrics, establishing cadence, and driving accountability. Ability to navigate and influencematrixed, global organisations. Commercial & analytical strength Strong commercial acumen, with experience supporting pipeline, expansion, and long term account value. Data driven mindset with the ability to buildscorecards, dashboards, and performance visibilityacross adoption, readiness, and outcomes. Communication & presence Executive level communication skills, able to engage credibly with customer, partner, and internal leadership. Able to translate complex platforms and data intoclear, outcome focused narratives. You'll stand out if you also have Background inchange management, operating model design, or enterprise transformation. Experience influencingproduct strategythrough structured customer and partner feedback. Track record of building reusable success assets: playbooks, runbooks, reference architectures, and enablement programmes. Why this role matters This role is critical to ensuring NiCE canscale enterprise success without scaling friction- by making delivery readiness, partner execution, and adoptionpredictable and repeatable, not heroic. About NiCE NiCE LTD. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Knowledge Lawyer - Commercial Litigation + Disputes Overview This is an exciting opportunity for a candidate with deep expertise in commercial disputes and litigation to be a member of our highly successful commercial disputes practice and our valued global Knowledge function, working in an international and diverse team, in an inclusive environment, directly contributing to the firm's client and people strategies. The focus of the role is commercial disputes, including providing support on key focus areas such as global private capital and M&A disputes. Knowledge of English law securities litigation is also highly desirable. Role summary/purpose of job The Knowledge Lawyer will focus on commercial disputes, working principally with practitioners in London, but with a global mindset and liaising with lawyers across our offices on global initiatives.The Freshfields litigation practice advises some of the world's biggest businesses, defending them against serious commercial and reputational threats. We are recognised as a market leader, advising on the most complex cross-border commercial litigation and multijurisdictional issues.The Knowledge Lawyer will monitor and provide expert insights into English commercial litigation and related developments, putting those developments in an international context. The Knowledge Lawyer should understand what these developments mean for our clients and practice and translate that into client and internal facing initiatives.This is an opportunity to work with leading practitioners in considering cutting edge legal issues, taking a leading role in horizon scanning to help our lawyers and clients stay up to date in a varied and evolving area of the law. Some previous experience of and an ability to cover private capital disputes and M&A disputes, or strong experience in another key sector such as the tech sector, would also be desirable.The Knowledge Lawyer will support the team on driving the further adoption of tech and AI within the practice, helping to define best practices and AI-enabled approaches that leverage the team's unique knowledge.The Knowledge Lawyer will bring deep expertise of this area and a willingness and ability to continue to develop in this space, with a view to: enabling the firm to provide market-leading client service: e.g. providing analysis on key developments, adopting a commercially-minded and practical approach to such analysis to help our lawyers understand the impacts for clients and our work, working closely with lawyers in the practice and other Knowledge colleagues to share relevant insights from client matters, and supporting effective delivery of legal services by helping to drive the appropriate adoption of tech and AI within the practice. helping grow the business of the firm: the Knowledge Lawyer will help raise the profile of the practice and strengthen client relationships by identifying opportunities for, and developing, client content, and contributing to reputation-enhancing publications and client conversations and education; and developing the legal skills of the lawyers in the practice : through internal training and by acting as a sounding board for legal queries, in each case upskilling our lawyers in this continually developing area of the law.The Knowledge Lawyer will be welcomed into the wider Knowledge community, made up of Knowledge Lawyers and other Knowledge & Information specialists, led by the firm's Co-Chief Knowledge Officers who focus on creating the framework for career satisfaction, high performance and excellence by fostering a supportive, inclusive, innovative, collaborative and purpose-driven culture across the function.Collaboration is key to the success of our Knowledge function. We work closely with colleagues with other specialisms e.g., marketing and business development, innovation and learning and development. Key responsibilities Enable the firm's lawyers to provide market-leading client service (including through the use of AI and legal tech). Monitor key legal developments and disseminate to lawyers in the practice - always considering the impact on internal knowledge products, profile raising and business development potential Work with partners and other senior stakeholders to develop house views & develop and update internal knowledge products (e.g. guidance notes or checklists) and drive the development of further best practices regarding the use of tech and AI on mandates. Capture insights from client mandates to draw out trends and themes and share internally. Reflect them as needed in internal knowledge products or internal and client training. Helping grow the business of the firm and strengthen client relationships Keep up to date on what is happening in the relevant area and help relevant stakeholders identify and pursue business opportunities and raise profile in accordance with the firm's strategy and priorities - including fostering their own internal and external networks. Drive the practice's approach to the market by identifying opportunities for client-facing knowledge products and thought leadership, in all cases demonstrating the practice's leading-edge legal technical capability and market awareness. Play a key role in client relationships by developing and, where appropriate, delivering, client training, seminars, and talking points. Developing the legal skills of the firm's lawyers Act as an internal advisor/consultant to lawyers working in the practice, understanding the developments and acting as a trusted sounding board on complex points. Working with other colleagues, to design, deliver and contribute (and to engage lawyers in the practice at all levels in delivering and contributing) to relevant training sessions - both on legal issues and practice points such as the appropriate use of AI within the practice area. International outlook and wider role Have an international outlook and share information and connect with colleagues as necessary. Build relationships and networks within the Knowledge function, across other disciplines and across the DR practice Work with other Knowledge colleagues to coordinate work, minimise duplication, manage risk, share practical tips and ensure that work product is optimised. Experience and qualifications Required Qualified lawyer in the UK with a strong academic background. A high level of relevant successful experience as a fee earner or a knowledge lawyer/professional support lawyer (or a combination) in a commercial disputes practice is essential. Strong and demonstrable interest in and experience of private capital disputes and M&A disputes, or another key sector such as tech, is desirable. Knowledge of English law securities litigation is also highly desirable. The individual will: Have a very sound knowledge of the law and practice of complex commercial disputes and English litigation. Demonstrate strong commercial awareness, always considering legal developments in the practice area through a commercial lens and anticipating the impact for clients. Possess a strong technology skills set, demonstrating an innovative mindset and proficiency in AI tools. The individual will lead by example in leveraging AI in their own work and actively contribute to the adoption and effective use of AI across the practice area(s), promoting its relevance for day-to-day work and ensuring strategic alignment of AI use cases with practice and client priorities. They will act as a role model internally and externally in this area. Have a growth mindset, a positive approach to managing change and be a self-starter. Have the aspiration and commitment to continuously acquire, build on and share knowledge, acting as a Knowledge champion and a role model. Be willing and able to act as a leader and take ownership of projects and drive them forward. Have excellent oral communication

Senior Front End Architect (React) Northern Ireland Hybrid working model Are you passionate about Front End? Are you an innovator at heart and keen to utilise AI? Our growing client are a growing software product company. This is a new permanent role for a Senior Front End professional. This will be based in their growing Northern Ireland operation and be a key appointment for their Central Technology function. You will play a key part in: Building and evolving a shared design system and component libraries Enabling consistency and performance across multiple product teams Elevating frontend engineering standards across the organisation Strengthening frontend DevOps, CI/CD, and observability practices Driving intelligent adoption of AI in frontend engineering workflows This role requires strong technical depth, systems thinking, and a product mindset Key activities: Platform & Design System Engineering Architect, build, and maintain reusable React component libraries Implement and evolve a scalable design system aligned with Figma and product design Define frontend standards, accessibility practices, and performance budgets Ensure consistency across multiple products while supporting flexibility Provide guidance and enablement to product teams integrating platform components Frontend Architecture Design scalable frontend architectures across multiple applications Champion modern React patterns (hooks, context, server components where applicable) Guide adoption of TypeScript best practices Lead discussions around state management, routing, and micro-frontend strategies where relevant DevOps & Operational Excellence Design and maintain frontend CI/CD pipelines (Azure DevOps / GitHub Actions or similar) Implement automated testing strategies (unit, integration, e2e) Improve build performance and developer experience AI-Enabled Engineering Proactively explore and adopt AI tools to improve: Code quality Test generation PR review Refactoring and documentation Champion safe and secure use of AI in a regulated environment Contribute to internal standards for AI-assisted development Cross-Team Enablement Mentor engineers across product teams Contribute to architectural governance and frontend strategy Does this sound like you? 6+ years of frontend engineering experience 4+ years of professional React experience in production systems Strong TypeScript expertise Experience building and maintaining shared component libraries Experience integrating with design systems (Figma-based workflows) Experience in multi-product or enterprise-scale environments Strong understanding of: Web performance optimisation Accessibility (WCAG) Secure frontend development practices Hands on experience with CI/CD for frontend applications Experience with frontend monitoring and observability tooling Strong Git and PR workflow experience If you would like additional information on this opportunity please contact Stephen Ingram directly on Contact: Email :

Your mission Drive the adoption and commercial growth of iQuant Solutions within the asset management and financial services industry. Identify and develop new business opportunities with asset managers, fund distributors, fintech firms, and financial institutions. Position iQuant Solutions as a solution for financial data management, regulatory disclosure, and reporting workflows. Build and maintain a pipeline of qualified leads through outbound outreach, industry networks, and digital channels. Conduct product demonstrations and communicate the value of the platform to potential clients. Work closely with product and engineering teams to translate client needs and regulatory developments into product improvements. Monitor industry trends, regulatory developments, and competitor solutions to refine the sales strategy. Represent the company in industry events, webinars, and client meetings. Develop sales materials, outreach campaigns, and creative ways to communicate the platform's value. Support the onboarding of new clients and collaborate with the Client Operations team to ensure a smooth customer experience. Contribute to the continuous improvement of our commercial positioning. Your profile Strong interest in financial markets, fintech, and regulatory technology. Experience in sales, business development, or client-facing roles within financial services, fintech, or data solutions. Ability to quickly understand complex financial or regulatory products and translate them into clear value propositions for clients. Excellent communication and presentation skills, both written and verbal. Comfortable engaging with asset managers, fund distributors, fintech companies, and financial institutions. Entrepreneurial mindset with the ability to work independently and proactively identify opportunities. Strong organizational skills and the ability to manage multiple leads, conversations, and sales processes simultaneously. Curiosity about financial data, regulation, and technology trends affecting the asset management industry. Experience with CRM tools, LinkedIn outreach, or digital sales channels is a plus. Fluent in English; additional languages are a plus. Why us? Opportunity to join a dynamic entrepreneurial team committed to a common mission and an open mind for new ideas and methodologies Ability to work directly with the largest financial institutions on IT and data management projects as part of a supportive team Training and education initiatives to enhance personal and professional development Possibility to work from home Competitive compensation and benefits package Flexible working environment Intensive onboarding training and mentoring Team-building and off-site events Clear communication throughout the company iQuant Solutions is an equal opportunity employer

National Strategic Account Manager Permanent Remote Based - Travelling in around the UK and Ireland Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business-one that's changing the world for the better. National Strategic Account Manager role is responsible for developing, managing, and expanding relationships with designated high-value strategic accounts. This role focuses on long term partnership development, revenue growth, cross functional collaboration, and delivering integrated solutions that align with customer business objectives. As a National Strategic Account Manager, you will be responsible for executing national account strategies within a designated geographic region by engaging with national client teams, identifying national opportunities and working closely with key internal stakeholders to drive strong sales performance and a deep adoption of our technology within the account, through value articulation around energy efficiency, carbon abatement and space optimisation. This role covers 50% national accounts and 50% OEM. Key Accountabilities National Account Planning & Development Develop and execute comprehensive multi year national account plans/OEM aligned with Armstrong's growth objectives and customer business strategies. Build and maintain executive level relationships across engineering, procurement, operations, and C suite stakeholders to strengthen long term partnerships. Identify enterprise wide standardisation and expansion opportunities across facilities, regions, and business units. Lead regular business reviews with customers to demonstrate value delivered, align on future initiatives, and protect incumbent positions. Revenue Growth & Financial Performance Achieve or exceed assigned revenue, margin, and growth targets within designated strategic accounts. Drive cross selling and upselling initiatives across Armstrong's pumps, controls, digital solutions, and lifecycle service offerings. Lead commercial negotiations, pricing strategies, and long term contract agreements to optimise profitability and competitiveness. Maintain accurate forecasting, pipeline management, and financial reporting using CRM and internal sales tools. Solution Selling & Technical Leadership Lead consultative sales engagements focused on energy efficiency, system optimisation, and decarbonisation initiatives. Collaborate with engineering and application teams to develop tailored technical and commercial solutions. Present total cost of ownership (TCO) and ROI based value propositions to technical and executive audiences. Support customer sustainability and ESG objectives by demonstrating measurable energy and performance improvements. Integration with RSEC team for proposal development Cross Functional Leadership & Internal Coordination Serve as the primary internal point of accountability for all activities related to assigned strategic accounts. Coordinate with sales, engineering, operations, marketing, and service teams to ensure seamless project execution. Advocate for customer priorities internally to ensure responsiveness and high service levels. Facilitate executive engagement between Armstrong leadership and customer stakeholders when required. Customer Relationship Management & Retention Establish and maintain strong, trust based relationships across multiple levels within customer organisations. Proactively monitor customer satisfaction and resolve issues to ensure long term retention. Identify modernisation, retrofit, and lifecycle service opportunities within the installed base. Protect and grow Armstrong's market share within assigned accounts through proactive engagement and competitive awareness. Market Intelligence & Strategic Insights Monitor industry trends, competitive activity, and emerging technologies within HVAC/OEM and fluid flow markets. Provide actionable market feedback to product management and leadership teams. Identify new vertical or geographic growth opportunities within strategic accounts. Contribute insights to regional and global sales strategy development. What We're Looking For To thrive in this role, you should bring: Education and Experience Bachelor's degree in Mechanical Engineering, Business, or related discipline required or substantial equivalent experience. MBA or advanced business/technical degree preferred. Substantial experience in B2B technical sales within HVAC/Data Centres, OEM, district energy, pumping systems, fluid handling, building systems, or industrial solutions. Demonstrated success managing large enterprise or national accounts. Substantial experience in negotiating complex commercial contracts and long term agreements. Proven track record of achieving large financial targets Technical Skills Strong understanding of HVAC/OEM systems, hydronic systems, pumping technologies, and fluid flow applications. Knowledge of energy efficiency principles, system optimisation, and lifecycle cost analysis. Ability to interpret engineering drawings, system schematics, and technical specifications. Proficiency in financial modelling, ROI/TCO analysis, and value based pricing strategies. Experience negotiating complex contracts and long term supply agreements. Competency in CRM systems (e.g., Salesforce) and sales forecasting tools. Understanding of sustainability, ESG initiatives, and decarbonisation strategies in commercial and industrial environment Soft Skills Strategic thinking with the ability to align customer objectives to long term business growth. Executive presence and confidence engaging senior level stakeholders. Strong consultative selling and influencing skills without direct authority. Excellent communication and presentation skills, both technical and commercial. High emotional intelligence and relationship building capability. Results driven mindset with strong accountability and ownership. Negotiation and conflict resolution skills in complex, multi stakeholder environments. Collaborative leadership approach with cross functional teams. Adaptability and resilience in long sales cycle, competitive markets Why Armstrong Fluid Technology? By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.

Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.