Head of AI and Digital Innovation Hours; Full time (37 hours each week, all year round) Duration; Permanent Salary; £52,129 a year + benefits Location; Cross college role (Rotherham, Dearne Valley and North Notts College s including University Centre Rotherham) About the Role The Head of AI and Digital Innovation will play a key role in delivering our ambitious digital strategy. Working with the Director of IT and Digital, you will help lead digital growth and innovation, providing inspirational leadership to ensure the College meets the needs of staff, students, employers, and partners in a rapidly changing digital landscape. As a proud Google Reference College, you will be the architect of an ecosystem. You will leverage the full power of the Google Workspace for Education Plus suite and Gemini AI to reduce staff workload, dismantle barriers to learning, and provide our students with the high-level digital fluency required for the 21st-century workforce. You will promote excellence in teaching, learning, and assessment through blended and digital approaches, supporting teaching staff to develop a high-quality, future-ready curriculum. By setting a bold vision and challenging traditional methods, you will inspire staff development and drive strategic aims. You will also drive the adoption of immersive classroom technologies and support staff in developing digital literacy skills to enhance educational delivery. While the wider IT department maintains the network and hardware, this role "owns" the digital transformation of the user experience. The successful candidate will be expected to navigate the ethical implications of AI while ensuring digital inclusion across a diverse community. You will You will have; Proven experience in leading digital transformation or AI integration within an educational or corporate setting. Experience managing and developing high-performing technical or pedagogical teams, such as TEL Specialists Experience in curriculum design or modernising teaching through blended and immersive learning (VR/AR) Professional/Experience in AI, Project Management, or Educational Technology. You will need; Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake) A master s degree in Educational Technology (EdTech) AI for Business Leadership or similar Teaching/Training Qualification (E.g PGCE, CertEd or Level 3 AET) or willingness to work towards We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply! Department Info The Head of AI and Digital Innovation serves as a vital strategic bridge between technical infrastructure and academic excellence, reporting directly to the Director of IT and Digital who sits within the Senior Leadership Team (SLT). This reporting line ensures that digital innovation is at the heart of the Group s executive decision-making. Operating within the IT and Digital leadership tier, the postholder moves beyond traditional IT support to lead a specialised team of Digital & Technology specialists. You will act as a high-level consultant to Curriculum Leads, translating complex technological advancements, specifically Artificial Intelligence and immersive tools, into practical classroom applications that align with the Director s overarching digital vision. Our excellent benefits and rewards package: Access to local government pensions scheme (with employer contributions from 17.7% to 23.68%) Up to 44 days annual leave per year including closure during Christmas period Access to our gyms, restaurants and salons Staff health & wellbeing and benefits schemes including in-house Occupational Health service Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing. Full, part time and flexible working hours available in many roles Free Parking available at all of our sites Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the teacher retention initiative Recruitment Referral Scheme for all employees, worth £200 per referral made What is the RNN Group? RNN Group s main goal is to be an outstanding education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too; We are Inclusive, We have Integrity, We Deliver, We are One Team. We are OFSTED Good (November 2022) We celebrate diversity and are proud to have been recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) Model. This means that you d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme and offer reasonable adjustments to all applicants throughout the recruitment process. The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT). We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance. The Group s core operating hours are 8.30am-5.00pm (9pm on a Tuesday and Thursday during term time). You may be expected to work at any time during these hours to ensure business needs are met. All candidates must have the legal right to work in the UK. Closing date: Monday 30 March 2026 if you are shortlisted for this post, you will be contacted within a week of the closing date. Provisional Interview Date: 13 April 2026
Mar 14, 2026
Full time
Head of AI and Digital Innovation Hours; Full time (37 hours each week, all year round) Duration; Permanent Salary; £52,129 a year + benefits Location; Cross college role (Rotherham, Dearne Valley and North Notts College s including University Centre Rotherham) About the Role The Head of AI and Digital Innovation will play a key role in delivering our ambitious digital strategy. Working with the Director of IT and Digital, you will help lead digital growth and innovation, providing inspirational leadership to ensure the College meets the needs of staff, students, employers, and partners in a rapidly changing digital landscape. As a proud Google Reference College, you will be the architect of an ecosystem. You will leverage the full power of the Google Workspace for Education Plus suite and Gemini AI to reduce staff workload, dismantle barriers to learning, and provide our students with the high-level digital fluency required for the 21st-century workforce. You will promote excellence in teaching, learning, and assessment through blended and digital approaches, supporting teaching staff to develop a high-quality, future-ready curriculum. By setting a bold vision and challenging traditional methods, you will inspire staff development and drive strategic aims. You will also drive the adoption of immersive classroom technologies and support staff in developing digital literacy skills to enhance educational delivery. While the wider IT department maintains the network and hardware, this role "owns" the digital transformation of the user experience. The successful candidate will be expected to navigate the ethical implications of AI while ensuring digital inclusion across a diverse community. You will You will have; Proven experience in leading digital transformation or AI integration within an educational or corporate setting. Experience managing and developing high-performing technical or pedagogical teams, such as TEL Specialists Experience in curriculum design or modernising teaching through blended and immersive learning (VR/AR) Professional/Experience in AI, Project Management, or Educational Technology. You will need; Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake) A master s degree in Educational Technology (EdTech) AI for Business Leadership or similar Teaching/Training Qualification (E.g PGCE, CertEd or Level 3 AET) or willingness to work towards We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply! Department Info The Head of AI and Digital Innovation serves as a vital strategic bridge between technical infrastructure and academic excellence, reporting directly to the Director of IT and Digital who sits within the Senior Leadership Team (SLT). This reporting line ensures that digital innovation is at the heart of the Group s executive decision-making. Operating within the IT and Digital leadership tier, the postholder moves beyond traditional IT support to lead a specialised team of Digital & Technology specialists. You will act as a high-level consultant to Curriculum Leads, translating complex technological advancements, specifically Artificial Intelligence and immersive tools, into practical classroom applications that align with the Director s overarching digital vision. Our excellent benefits and rewards package: Access to local government pensions scheme (with employer contributions from 17.7% to 23.68%) Up to 44 days annual leave per year including closure during Christmas period Access to our gyms, restaurants and salons Staff health & wellbeing and benefits schemes including in-house Occupational Health service Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing. Full, part time and flexible working hours available in many roles Free Parking available at all of our sites Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the teacher retention initiative Recruitment Referral Scheme for all employees, worth £200 per referral made What is the RNN Group? RNN Group s main goal is to be an outstanding education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too; We are Inclusive, We have Integrity, We Deliver, We are One Team. We are OFSTED Good (November 2022) We celebrate diversity and are proud to have been recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) Model. This means that you d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme and offer reasonable adjustments to all applicants throughout the recruitment process. The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT). We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance. The Group s core operating hours are 8.30am-5.00pm (9pm on a Tuesday and Thursday during term time). You may be expected to work at any time during these hours to ensure business needs are met. All candidates must have the legal right to work in the UK. Closing date: Monday 30 March 2026 if you are shortlisted for this post, you will be contacted within a week of the closing date. Provisional Interview Date: 13 April 2026
Job Title: Head of Digital Identity Location: London / Hybrid Salary : £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent Role Overview: Digital identity is crucial for building trust in the digital economy, reducing fraud, and supporting innovation across various sectors. the organisation leads industry efforts to promote secure, inclusive, and interoperable digital identity solutions in the UK, working closely with policymakers. A key part of this work is advocating for the UK Digital Identity and Attributes Trust Framework, which sets essential standards to boost market growth and widespread adoption. At a time when industries are looking to harness the opportunities offered by digital identity technologies, and the UK government is preparing to consult on the next steps of a national digital ID, it has never been more critical for the UK to get market development right. The successful candidate will lead engagement initiatives to promote the UK's digital identity sector, including organising events, roundtables, and providing thought leadership. This role also involves advocating for digital identity policy, guiding regulatory discussions, and convening industry leaders through the organisation's Digital Identity Working Group to influence government and drive industry growth. This high-profile role would see you become an industry expert on digital ID policy, where you will be working at a senior level of policy development, representing members in stakeholder meetings. You will need experience of building close relationships with relevant bodies and key stakeholders, with the ability to react quickly to shifting policy developments and the changing needs of this thriving industry. Market development is vital to the programme's success and requires engagement with end user industries like financial services, fraud, transport and more. A strong grasp of the UK Digital Identity and Attributes Trust Framework is essential for understanding its scope. Increasingly, the role also involves how international digital ID systems work together through events, roundtables, and thought leadership. the organisation seeks someone with solid policy and programme experience who can manage sector-wide needs in a fast-paced environment, proactively working with members to shape early debates. Key Responsibilities: Programme Leadership: Lead the development and delivery of the organisation's digital ID programme, including events, roundtables, workshops and other thought-leadership opportunities that present a co-ordinated approach to addressing member priorities and policy change. Policy & Advocacy: Shape and promote effective, inclusive digital identity policy positions in the UK, collaborating with government, regulators, industry partners and civil society. Member Engagement: Build and maintain strong relationships with organisation members, including the digital identity working group, to drive insights, participation and co-creation of digital ID initiatives. Campaigns & Communications: Lead high-impact campaigns, events, thought leadership and other communication opportunities to raise awareness of digital identity opportunities and strategic priorities. Industry expertise: Act as a trusted partner to policymakers, regulatory bodies and government departments working on digital identity. Essential Knowledge and Experience Proven Policy Leadership: Strong track record of leading complex policy, advocacy or technology programmes, preferably in digital identity, digital inclusion, cybersecurity or financial services. Sector Expertise: Deep understanding of digital identity markets, including ability to navigate the different parts of the digital ID policy landscape, including the Trust Framework and the Data (Use and Access) Act, The GOV . UK Wallet, and the proposed national digital ID scheme Stakeholder Relationships: Experience building and maintaining high-level engagement across government, industry and civil society stakeholders. Communication & Influence: Excellent communicator with public speaking experience, able to shape narratives and influence diverse audiences through clear, compelling messaging. Programme and Event Delivery: Strong organisational skills with the ability to manage multiple priorities, deliver results and lead cross-functional work. This includes flagship activity in the digital ID programme such as the Digital ID Summit and campaign week. Team Collaboration: A collaborative and inclusive leadership style that supports team members, external partners and an engaged membership base. This role will intersect with different programmes including financial services, fraud and smart data. As such, collaboration is a must. Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Public Affairs, Policy Manager, Senior Policy Manager, Local Council Policy Manager, Public Sector Programme Management, Digital Identity Programme Manager may also be considered for this role.
Mar 14, 2026
Full time
Job Title: Head of Digital Identity Location: London / Hybrid Salary : £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent Role Overview: Digital identity is crucial for building trust in the digital economy, reducing fraud, and supporting innovation across various sectors. the organisation leads industry efforts to promote secure, inclusive, and interoperable digital identity solutions in the UK, working closely with policymakers. A key part of this work is advocating for the UK Digital Identity and Attributes Trust Framework, which sets essential standards to boost market growth and widespread adoption. At a time when industries are looking to harness the opportunities offered by digital identity technologies, and the UK government is preparing to consult on the next steps of a national digital ID, it has never been more critical for the UK to get market development right. The successful candidate will lead engagement initiatives to promote the UK's digital identity sector, including organising events, roundtables, and providing thought leadership. This role also involves advocating for digital identity policy, guiding regulatory discussions, and convening industry leaders through the organisation's Digital Identity Working Group to influence government and drive industry growth. This high-profile role would see you become an industry expert on digital ID policy, where you will be working at a senior level of policy development, representing members in stakeholder meetings. You will need experience of building close relationships with relevant bodies and key stakeholders, with the ability to react quickly to shifting policy developments and the changing needs of this thriving industry. Market development is vital to the programme's success and requires engagement with end user industries like financial services, fraud, transport and more. A strong grasp of the UK Digital Identity and Attributes Trust Framework is essential for understanding its scope. Increasingly, the role also involves how international digital ID systems work together through events, roundtables, and thought leadership. the organisation seeks someone with solid policy and programme experience who can manage sector-wide needs in a fast-paced environment, proactively working with members to shape early debates. Key Responsibilities: Programme Leadership: Lead the development and delivery of the organisation's digital ID programme, including events, roundtables, workshops and other thought-leadership opportunities that present a co-ordinated approach to addressing member priorities and policy change. Policy & Advocacy: Shape and promote effective, inclusive digital identity policy positions in the UK, collaborating with government, regulators, industry partners and civil society. Member Engagement: Build and maintain strong relationships with organisation members, including the digital identity working group, to drive insights, participation and co-creation of digital ID initiatives. Campaigns & Communications: Lead high-impact campaigns, events, thought leadership and other communication opportunities to raise awareness of digital identity opportunities and strategic priorities. Industry expertise: Act as a trusted partner to policymakers, regulatory bodies and government departments working on digital identity. Essential Knowledge and Experience Proven Policy Leadership: Strong track record of leading complex policy, advocacy or technology programmes, preferably in digital identity, digital inclusion, cybersecurity or financial services. Sector Expertise: Deep understanding of digital identity markets, including ability to navigate the different parts of the digital ID policy landscape, including the Trust Framework and the Data (Use and Access) Act, The GOV . UK Wallet, and the proposed national digital ID scheme Stakeholder Relationships: Experience building and maintaining high-level engagement across government, industry and civil society stakeholders. Communication & Influence: Excellent communicator with public speaking experience, able to shape narratives and influence diverse audiences through clear, compelling messaging. Programme and Event Delivery: Strong organisational skills with the ability to manage multiple priorities, deliver results and lead cross-functional work. This includes flagship activity in the digital ID programme such as the Digital ID Summit and campaign week. Team Collaboration: A collaborative and inclusive leadership style that supports team members, external partners and an engaged membership base. This role will intersect with different programmes including financial services, fraud and smart data. As such, collaboration is a must. Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Public Affairs, Policy Manager, Senior Policy Manager, Local Council Policy Manager, Public Sector Programme Management, Digital Identity Programme Manager may also be considered for this role.
A fast-growing technology company entering an exciting new phase are looking for a Financial Controller to lead the finance function and drive forward the transformation of finance. You will be a key leader, taking ownership of the finance function and shaping it into a scalable, high-performing function that supports rapid growth. Key Responsibilities: Leading a full finance function transformation, aligning people, processes, and systems with the company's growth strategy Redesigning end-to-end finance processes (record-to-report, procure-to-pay, order-to-cash) to improve efficiency, accuracy, and control Implementing new finance systems, tools, and automation, including ERP, reporting, and planning solutions Replacing manual, spreadsheet-driven processes with scalable, system-based workflows Establishing consistent policies, procedures, and controls across the finance function Driving process standardisation and documentation to improve clarity, resilience, and audit readiness Improving month-end close timelines and reporting quality Enhancing management reporting, dashboards, and KPIs to deliver clearer commercial insight Partnering with stakeholders to identify pain points and deliver practical, value-adding solutions Embedding a culture of continuous improvement within the finance team Supporting organisational growth, acquisitions, or structural change through scalable finance infrastructure Leading change management across the finance team, ensuring adoption of new systems and ways of working Person Requirements: A qualified accountant (ACA / ACCA / CIMA or equivalent) Proven experience as a financial controller Experience of managing and developing finance teams A track record of process improvement, system implementation and finance transformation Hands-on, solution-driven, and comfortable operating in a fast-paced environment Confident communicator who thrives on ownership and impact By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Mar 14, 2026
Seasonal
A fast-growing technology company entering an exciting new phase are looking for a Financial Controller to lead the finance function and drive forward the transformation of finance. You will be a key leader, taking ownership of the finance function and shaping it into a scalable, high-performing function that supports rapid growth. Key Responsibilities: Leading a full finance function transformation, aligning people, processes, and systems with the company's growth strategy Redesigning end-to-end finance processes (record-to-report, procure-to-pay, order-to-cash) to improve efficiency, accuracy, and control Implementing new finance systems, tools, and automation, including ERP, reporting, and planning solutions Replacing manual, spreadsheet-driven processes with scalable, system-based workflows Establishing consistent policies, procedures, and controls across the finance function Driving process standardisation and documentation to improve clarity, resilience, and audit readiness Improving month-end close timelines and reporting quality Enhancing management reporting, dashboards, and KPIs to deliver clearer commercial insight Partnering with stakeholders to identify pain points and deliver practical, value-adding solutions Embedding a culture of continuous improvement within the finance team Supporting organisational growth, acquisitions, or structural change through scalable finance infrastructure Leading change management across the finance team, ensuring adoption of new systems and ways of working Person Requirements: A qualified accountant (ACA / ACCA / CIMA or equivalent) Proven experience as a financial controller Experience of managing and developing finance teams A track record of process improvement, system implementation and finance transformation Hands-on, solution-driven, and comfortable operating in a fast-paced environment Confident communicator who thrives on ownership and impact By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Overview: Improbable is a Venture Builder and a pioneering technology company developing next-generation networked and digital infrastructure for the web3 economy. We are working with leaders to create businesses in AI transformation, the metaverse and web3. We both create businesses from scratch and invest in existing businesses. Founded in 2012 and headquartered in London, Improbable began as an ambitious experiment to enable vast, persistent, and interactive online worlds. Over the past decade, the company has evolved into a global leader in venture building, decentralised technology, digital assets, and blockchain-enabled infrastructure-empowering creators, brands, and communities to build and scale the next era of digital experiences. Your Mission: Somnia is building next-generation blockchain infrastructure. We are seeking a Senior Web3 Product Engineer to define, architect, and implement foundational protocol principles of the Somnia blockchain. This is a senior, hands on engineering role for an individual who has previously shipped production grade blockchain protocols incorporating advanced AI/ML components and is comfortable operating at the intersection of research, architecture, and execution. You will play a critical role in shaping the core protocol, influencing long term technical direction, and ensuring Somnia's blockchain is secure, scalable, and fit for real world adoption, specifically exploring how decentralized AI models can enhance the network. We are seeking an experienced Web3 Engineer with experience on EVM based smart contracts on Solidity, Web3 JS/TS libraries to perform contract interactions with frontend and backend systems as well as experience with creating and interacting with The Graph. What You'll Be Doing: Architect, build, launch and maintain dApps - from concept to being used by the community Build on-chain logic in smart contracts, and connect them to web front ends to be used by crypto natives and novices Work with business leads to define the product roadmap, help set the vision and strategy for the venture, act as a sounding board for venture leadership Working closely with the Somnia Blockchain and providing product feedback to their team of developers Why You're Made For This: You've shipped multiple production grade dApps built using Solidity. You have strong hands on skills with the blockchain development framework Foundry You've shipped webapps built with typescript (preferably react, next.js) and used wagmi hooks for smart contract integrations. You have a deep understanding of blockchain architecture, token standards (ERC 20, ERC 721, ERC 1155) and non compliant versions of the standard (e.g. USDC) Knowledge of Solidity foundational best practices and most common security vulnerabilities. You thrive when solving complex, ambiguous problems and enjoy working across disciplines to find the best solutions. You are passionate about the web3 community. While we think the above experience is important, we're very keen to hear from people who believe they have valuable experience to bring to this role. If you identify with the team and mission, but not all of our requirements, then please still apply.
Mar 14, 2026
Full time
Overview: Improbable is a Venture Builder and a pioneering technology company developing next-generation networked and digital infrastructure for the web3 economy. We are working with leaders to create businesses in AI transformation, the metaverse and web3. We both create businesses from scratch and invest in existing businesses. Founded in 2012 and headquartered in London, Improbable began as an ambitious experiment to enable vast, persistent, and interactive online worlds. Over the past decade, the company has evolved into a global leader in venture building, decentralised technology, digital assets, and blockchain-enabled infrastructure-empowering creators, brands, and communities to build and scale the next era of digital experiences. Your Mission: Somnia is building next-generation blockchain infrastructure. We are seeking a Senior Web3 Product Engineer to define, architect, and implement foundational protocol principles of the Somnia blockchain. This is a senior, hands on engineering role for an individual who has previously shipped production grade blockchain protocols incorporating advanced AI/ML components and is comfortable operating at the intersection of research, architecture, and execution. You will play a critical role in shaping the core protocol, influencing long term technical direction, and ensuring Somnia's blockchain is secure, scalable, and fit for real world adoption, specifically exploring how decentralized AI models can enhance the network. We are seeking an experienced Web3 Engineer with experience on EVM based smart contracts on Solidity, Web3 JS/TS libraries to perform contract interactions with frontend and backend systems as well as experience with creating and interacting with The Graph. What You'll Be Doing: Architect, build, launch and maintain dApps - from concept to being used by the community Build on-chain logic in smart contracts, and connect them to web front ends to be used by crypto natives and novices Work with business leads to define the product roadmap, help set the vision and strategy for the venture, act as a sounding board for venture leadership Working closely with the Somnia Blockchain and providing product feedback to their team of developers Why You're Made For This: You've shipped multiple production grade dApps built using Solidity. You have strong hands on skills with the blockchain development framework Foundry You've shipped webapps built with typescript (preferably react, next.js) and used wagmi hooks for smart contract integrations. You have a deep understanding of blockchain architecture, token standards (ERC 20, ERC 721, ERC 1155) and non compliant versions of the standard (e.g. USDC) Knowledge of Solidity foundational best practices and most common security vulnerabilities. You thrive when solving complex, ambiguous problems and enjoy working across disciplines to find the best solutions. You are passionate about the web3 community. While we think the above experience is important, we're very keen to hear from people who believe they have valuable experience to bring to this role. If you identify with the team and mission, but not all of our requirements, then please still apply.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Mar 14, 2026
Full time
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Attio is on a mission to redefine CRM for the AI era. We're building the first AI-native CRM - designed for the most ambitious go to market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry. About the role Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. What you'll do Lead high touch success plans for top accounts, serving as both business relationship owner and a consultative product expert Design and execute strategies to monitor health, and drive adoption, retention, and up sells on a one to one and one to many basis Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket Contribute to one to many scaled programs for second tier accounts using channels like email, workshops/webinars, office hours, and community programs Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group Collaborate with SE, post sale, and Support teams to create content for scaled programs Collaborate with marketing and product on brand and activation content What you'll bring 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role A passion for technology and experience coaching customers on how to get the most out of a complex software product Experience building programs in addition to having strong customer relationship skills Experience at early or growth stage startups What does the hiring process look like? 30 minute introductory phone call with a member of our Talent team 30 minute interview with our hiring manager Case study interview Panel interviews with relevant stakeholders 30 minute closing conversation with our CEO Offer stage
Mar 14, 2026
Full time
Attio is on a mission to redefine CRM for the AI era. We're building the first AI-native CRM - designed for the most ambitious go to market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry. About the role Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. What you'll do Lead high touch success plans for top accounts, serving as both business relationship owner and a consultative product expert Design and execute strategies to monitor health, and drive adoption, retention, and up sells on a one to one and one to many basis Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket Contribute to one to many scaled programs for second tier accounts using channels like email, workshops/webinars, office hours, and community programs Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group Collaborate with SE, post sale, and Support teams to create content for scaled programs Collaborate with marketing and product on brand and activation content What you'll bring 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role A passion for technology and experience coaching customers on how to get the most out of a complex software product Experience building programs in addition to having strong customer relationship skills Experience at early or growth stage startups What does the hiring process look like? 30 minute introductory phone call with a member of our Talent team 30 minute interview with our hiring manager Case study interview Panel interviews with relevant stakeholders 30 minute closing conversation with our CEO Offer stage
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 14, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Mar 14, 2026
Full time
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Are you experienced in Community Investment and looking for your next role? This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis. Ideally, you'll be based from our Wembley office, combining both home and office working to ensure a positive work/life balance. Some travel will be required between other SNG offices across our geography and sites across Central London and boroughs. SNG provides over 85,000 homes and invest in communities across London and the South of England our purpose, to provide quality affordable homes and places that people love for generations. The Role The role will be at the heart of our London and Hertford delivering Community Investment and partnership actively through commissioning and supporting activity that creates social impact. You will lead in the delivery and ongoing development of a Locality based Community Investment strategy, embedding our Thriving Communities, Customer Impact and Corporate Plan priorities across two localities. Reporting to the Community Investment and Partnership Manager this post will be embedded with our other customer facing teams and require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. Creating, implementing and overseeing the delivery of a wide-ranging programme of interventions in localities Ensuring that contracts and projects are managed effectively, including performance management that demonstrates our social impact Ensuring the smooth and effective financial management of projects via contracts and grants, including adhering to procurement and financial regulations Supporting the Partnerships and Funding team by writing bids that bring in external funding to deliver social impact in our communities Working collaboratively with Community Investment colleagues to ensure the Thriving Communities vision is delivered in localities Working effectively with our Grants Officer to support the grant programmes and work with awardees as required Embedding a framework for social impact and outcomes recording What we need from you Ideally, you'll have significant experience and expertise in the Community Investment sector gained from working in a similar role. You'll need excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. You'll also have: A proven track record of positive stakeholder engagement and relationship management, both internally and externally Excellent communication skills both oral and written, tailored to a range of audiences Strong organisational and project management skills Experience of quality assurance of projects, including monitoring and evaluation systems Confidence with budget management and financial systems IT literate and able to use technology for effective project delivery We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Mar 14, 2026
Full time
Are you experienced in Community Investment and looking for your next role? This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis. Ideally, you'll be based from our Wembley office, combining both home and office working to ensure a positive work/life balance. Some travel will be required between other SNG offices across our geography and sites across Central London and boroughs. SNG provides over 85,000 homes and invest in communities across London and the South of England our purpose, to provide quality affordable homes and places that people love for generations. The Role The role will be at the heart of our London and Hertford delivering Community Investment and partnership actively through commissioning and supporting activity that creates social impact. You will lead in the delivery and ongoing development of a Locality based Community Investment strategy, embedding our Thriving Communities, Customer Impact and Corporate Plan priorities across two localities. Reporting to the Community Investment and Partnership Manager this post will be embedded with our other customer facing teams and require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. Creating, implementing and overseeing the delivery of a wide-ranging programme of interventions in localities Ensuring that contracts and projects are managed effectively, including performance management that demonstrates our social impact Ensuring the smooth and effective financial management of projects via contracts and grants, including adhering to procurement and financial regulations Supporting the Partnerships and Funding team by writing bids that bring in external funding to deliver social impact in our communities Working collaboratively with Community Investment colleagues to ensure the Thriving Communities vision is delivered in localities Working effectively with our Grants Officer to support the grant programmes and work with awardees as required Embedding a framework for social impact and outcomes recording What we need from you Ideally, you'll have significant experience and expertise in the Community Investment sector gained from working in a similar role. You'll need excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. You'll also have: A proven track record of positive stakeholder engagement and relationship management, both internally and externally Excellent communication skills both oral and written, tailored to a range of audiences Strong organisational and project management skills Experience of quality assurance of projects, including monitoring and evaluation systems Confidence with budget management and financial systems IT literate and able to use technology for effective project delivery We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Mar 14, 2026
Full time
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
Mar 14, 2026
Full time
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
Overview Improbable is a Venture Builder and a pioneering technology company developing next-generation networked and digital infrastructure for the web3 economy. We are working with leaders to create businesses in AI transformation, the metaverse and web3. We both create businesses from scratch and invest in existing businesses. Founded in 2012 and headquartered in London, Improbable began as an ambitious experiment to enable vast, persistent, and interactive online worlds. Over the past decade, the company has evolved into a global leader in venture building, decentralised technology, digital assets, and blockchain-enabled infrastructure-empowering creators, brands, and communities to build and scale the next era of digital experiences. Your Mission Somnia is building next-generation blockchain infrastructure. We are seeking a Principal Web3 Product Engineer to define, architect, and implement foundational protocol principles of the Somnia blockchain. This is a senior, hands on engineering role for an individual who has previously shipped production grade blockchain protocols incorporating advanced AI/ML components and is comfortable operating at the intersection of research, architecture, and execution. You will play a critical role in shaping the core protocol, influencing long term technical direction, and ensuring Somnia's blockchain is secure, scalable, and fit for real world adoption, specifically exploring how decentralized AI models can enhance the network. We are seeking an experienced Web3 Engineer with experience on EVM based smart contracts on Solidity, Web3 JS/TS libraries to perform contract interactions with frontend and backend systems as well as experience with creating and interacting with The Graph. What You'll Be Doing Architect, build, launch and maintain dApps - from concept to being used by the community Build on chain logic in smart contracts, and connect them to web front ends to be used by crypto natives and novices Work with business leads to define the product roadmap, help set the vision and strategy for the venture, act as a sounding board for venture leadership Working closely with the Somnia Blockchain and providing product feedback to their team of developers Why You're Made For This You've shipped multiple production grade dApps built using Solidity. You have strong hands on skills with the blockchain development framework Foundry. You've shipped webapps built with typescript (preferably react, next.js) and used wagmi hooks for smart contract integrations. You have a deep understanding of blockchain architecture, token standards (ERC 20, ERC 721, ERC 1155) and non compliant versions of the standard (e.g. USDC). Knowledge of Solidity foundational best practices and most common security vulnerabilities. You thrive when solving complex, ambiguous problems and enjoy working across disciplines to find the best solutions. You are passionate about the web3 community. While we think the above experience is important, we're very keen to hear from people who believe they have valuable experience to bring to this role. If you identify with the team and mission, but not all of our requirements, then please still apply. Improbable Candidate Privacy Policy
Mar 14, 2026
Full time
Overview Improbable is a Venture Builder and a pioneering technology company developing next-generation networked and digital infrastructure for the web3 economy. We are working with leaders to create businesses in AI transformation, the metaverse and web3. We both create businesses from scratch and invest in existing businesses. Founded in 2012 and headquartered in London, Improbable began as an ambitious experiment to enable vast, persistent, and interactive online worlds. Over the past decade, the company has evolved into a global leader in venture building, decentralised technology, digital assets, and blockchain-enabled infrastructure-empowering creators, brands, and communities to build and scale the next era of digital experiences. Your Mission Somnia is building next-generation blockchain infrastructure. We are seeking a Principal Web3 Product Engineer to define, architect, and implement foundational protocol principles of the Somnia blockchain. This is a senior, hands on engineering role for an individual who has previously shipped production grade blockchain protocols incorporating advanced AI/ML components and is comfortable operating at the intersection of research, architecture, and execution. You will play a critical role in shaping the core protocol, influencing long term technical direction, and ensuring Somnia's blockchain is secure, scalable, and fit for real world adoption, specifically exploring how decentralized AI models can enhance the network. We are seeking an experienced Web3 Engineer with experience on EVM based smart contracts on Solidity, Web3 JS/TS libraries to perform contract interactions with frontend and backend systems as well as experience with creating and interacting with The Graph. What You'll Be Doing Architect, build, launch and maintain dApps - from concept to being used by the community Build on chain logic in smart contracts, and connect them to web front ends to be used by crypto natives and novices Work with business leads to define the product roadmap, help set the vision and strategy for the venture, act as a sounding board for venture leadership Working closely with the Somnia Blockchain and providing product feedback to their team of developers Why You're Made For This You've shipped multiple production grade dApps built using Solidity. You have strong hands on skills with the blockchain development framework Foundry. You've shipped webapps built with typescript (preferably react, next.js) and used wagmi hooks for smart contract integrations. You have a deep understanding of blockchain architecture, token standards (ERC 20, ERC 721, ERC 1155) and non compliant versions of the standard (e.g. USDC). Knowledge of Solidity foundational best practices and most common security vulnerabilities. You thrive when solving complex, ambiguous problems and enjoy working across disciplines to find the best solutions. You are passionate about the web3 community. While we think the above experience is important, we're very keen to hear from people who believe they have valuable experience to bring to this role. If you identify with the team and mission, but not all of our requirements, then please still apply. Improbable Candidate Privacy Policy
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
Mar 14, 2026
Full time
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
Location: London (Hybrid) Practice Area: Data & Analytics Type: Permanent Shape intelligent solutions. Lead with insight. Drive data innovation. The Role We're looking for a Data Science Manager to lead innovative projects that apply data, AI, and machine learning to solve complex challenges across financial services. You'll guide talented data professionals, collaborate closely with business stakeholders, and drive impactful, scalable solutions that deliver measurable business value. What You'll Do Lead data science teams to design, develop, and deploy advanced machine learning and AI solutions. Drive the adoption of cutting edge technologies including generative AI, LLMs, and agentic AI frameworks. Collaborate with business and technology teams to align technical outcomes with strategic goals. Provide thought leadership and best practices across the data science lifecycle, from exploration to deployment. Mentor and develop data professionals, fostering a culture of innovation and excellence. What We're Looking For Proven experience leading the delivery of data science or AI projects from concept to production. Strong knowledge of Python and core ML libraries (e.g., spaCy, NumPy, SciPy, Transformers). Understanding of big data and cloud technologies (Spark, Hadoop, Azure, AWS, or GCP). Deep expertise in MLOps principles, scalable model deployment, and model governance. Excellent communication and stakeholder management skills with the ability to translate data insights into business value. Bonus Points For Experience in Banking or Financial Services. Exposure to GenAI, LLMs, and intelligent agent workflows. Experience with DevOps, CI/CD, and productionising ML systems. A passion for mentoring and developing early career data talent. Why Join Capco Deliver innovative, high impact data solutions for Tier 1 financial institutions. Work in a collaborative, entrepreneurial consulting environment. Access continuous learning, training, and industry certifications. Join a growing global Data Practice of 800+ experts driving transformation. Be part of a culture where individuality, creativity, and collaboration are celebrated. We offer a competitive, people first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders. Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Family Care: 8 complimentary backup care sessions for emergency childcare or elder care. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 hours of training annually - choose workshops, certifications, or e learning - your growth, your way. Business Coach assigned from Day One for one on one guidance. Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to a barrier free, inclusive recruitment process. If you need any adjustments at any stage, just let us know - we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our culture champions diversity, equity, and inclusion, and we bring a collaborative mindset to everything we do. Capco does not discriminate Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation or military status in any of its activities or operations.
Mar 14, 2026
Full time
Location: London (Hybrid) Practice Area: Data & Analytics Type: Permanent Shape intelligent solutions. Lead with insight. Drive data innovation. The Role We're looking for a Data Science Manager to lead innovative projects that apply data, AI, and machine learning to solve complex challenges across financial services. You'll guide talented data professionals, collaborate closely with business stakeholders, and drive impactful, scalable solutions that deliver measurable business value. What You'll Do Lead data science teams to design, develop, and deploy advanced machine learning and AI solutions. Drive the adoption of cutting edge technologies including generative AI, LLMs, and agentic AI frameworks. Collaborate with business and technology teams to align technical outcomes with strategic goals. Provide thought leadership and best practices across the data science lifecycle, from exploration to deployment. Mentor and develop data professionals, fostering a culture of innovation and excellence. What We're Looking For Proven experience leading the delivery of data science or AI projects from concept to production. Strong knowledge of Python and core ML libraries (e.g., spaCy, NumPy, SciPy, Transformers). Understanding of big data and cloud technologies (Spark, Hadoop, Azure, AWS, or GCP). Deep expertise in MLOps principles, scalable model deployment, and model governance. Excellent communication and stakeholder management skills with the ability to translate data insights into business value. Bonus Points For Experience in Banking or Financial Services. Exposure to GenAI, LLMs, and intelligent agent workflows. Experience with DevOps, CI/CD, and productionising ML systems. A passion for mentoring and developing early career data talent. Why Join Capco Deliver innovative, high impact data solutions for Tier 1 financial institutions. Work in a collaborative, entrepreneurial consulting environment. Access continuous learning, training, and industry certifications. Join a growing global Data Practice of 800+ experts driving transformation. Be part of a culture where individuality, creativity, and collaboration are celebrated. We offer a competitive, people first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders. Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Family Care: 8 complimentary backup care sessions for emergency childcare or elder care. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 hours of training annually - choose workshops, certifications, or e learning - your growth, your way. Business Coach assigned from Day One for one on one guidance. Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to a barrier free, inclusive recruitment process. If you need any adjustments at any stage, just let us know - we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our culture champions diversity, equity, and inclusion, and we bring a collaborative mindset to everything we do. Capco does not discriminate Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation or military status in any of its activities or operations.
This role has a salary of £61,784 per annum, based on a 36 hour working week. This is a fixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are a relationship driven professional with experience in digital transformation, consultancy, engineering, or business engagement, and you're passionate about supporting SMEs to innovate and adopt new technologies, we encourage you to apply. This role offers hybrid working, with regular travel across the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside other Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a knowledgeable and people focused Technology Adoption Specialist to support SME manufacturers across the South East to identify, understand, and implement digital technologies that drive productivity and innovation. This outward facing role works directly with business leaders and technical teams to assess digital maturity, diagnose challenges, and develop tailored technology adoption roadmaps. You will act as a trusted advisor, helping SMEs explore solutions such as automation, data analytics, AI, robotics, and industrial digitalisation. You will also collaborate with partners, support grant processes, and contribute to workshops, events, and wider programme engagement. As the Technology Adoption Specialist, you will: Conduct on site and virtual assessments to understand business needs, processes, and digital maturity Provide expert guidance on digital technologies relevant to manufacturing Develop tailored technology adoption plans and support SMEs through implementation Help businesses identify suitable vendors, solutions, and funding opportunities Maintain accurate operational records and ensure CRM data is consistently updated Track KPIs and provide data for reporting to the Programme Manager Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to programme processes Collaborate across Surrey County Council's Economy & Growth team and with partners across the South East to connect SMEs with wider support offers Contribute to knowledge sharing and documentation standards across the programme You will be responsible for delivering high quality advisory and operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in digital transformation, consultancy, engineering, programme delivery, or business engagement Strong understanding of digital technologies relevant to manufacturing Ability to analyse business processes and identify improvement opportunities Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or technology roadmaps Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement To apply, we request that you submit a CV and you will be asked the following four questions: Technology Adoption Specialists often work with SMEs at very different stages of their digital journey. Please describe how you would support a business that is unsure where to start with digital adoption. What steps would you take to understand their needs, build confidence, and help them identify realistic first steps toward adopting new technologies? Give an example of how you have built and maintained relationships with diverse stakeholders (e.g., SMEs, technical teams, partners, or suppliers). What strategies did you use to keep engagement strong and ensure positive outcomes? This role requires providing impartial, trusted advice to SMEs. How do you ensure your recommendations are both technically sound and aligned with the organisation's strategic goals and constraints? Made Smarter supports SMEs to adopt technologies such as automation, data analytics, AI, and industrial digitalisation. Which emerging technologies do you believe currently offer the greatest impact for SME manufacturers, and why? The job advert closes at 23:59 on 15/03/2026, with interviews taking place in person at Woodhatch Place, Reigate between 24th March and 3rd April 2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need. We value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Mar 13, 2026
Full time
This role has a salary of £61,784 per annum, based on a 36 hour working week. This is a fixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are a relationship driven professional with experience in digital transformation, consultancy, engineering, or business engagement, and you're passionate about supporting SMEs to innovate and adopt new technologies, we encourage you to apply. This role offers hybrid working, with regular travel across the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside other Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a knowledgeable and people focused Technology Adoption Specialist to support SME manufacturers across the South East to identify, understand, and implement digital technologies that drive productivity and innovation. This outward facing role works directly with business leaders and technical teams to assess digital maturity, diagnose challenges, and develop tailored technology adoption roadmaps. You will act as a trusted advisor, helping SMEs explore solutions such as automation, data analytics, AI, robotics, and industrial digitalisation. You will also collaborate with partners, support grant processes, and contribute to workshops, events, and wider programme engagement. As the Technology Adoption Specialist, you will: Conduct on site and virtual assessments to understand business needs, processes, and digital maturity Provide expert guidance on digital technologies relevant to manufacturing Develop tailored technology adoption plans and support SMEs through implementation Help businesses identify suitable vendors, solutions, and funding opportunities Maintain accurate operational records and ensure CRM data is consistently updated Track KPIs and provide data for reporting to the Programme Manager Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to programme processes Collaborate across Surrey County Council's Economy & Growth team and with partners across the South East to connect SMEs with wider support offers Contribute to knowledge sharing and documentation standards across the programme You will be responsible for delivering high quality advisory and operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in digital transformation, consultancy, engineering, programme delivery, or business engagement Strong understanding of digital technologies relevant to manufacturing Ability to analyse business processes and identify improvement opportunities Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or technology roadmaps Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement To apply, we request that you submit a CV and you will be asked the following four questions: Technology Adoption Specialists often work with SMEs at very different stages of their digital journey. Please describe how you would support a business that is unsure where to start with digital adoption. What steps would you take to understand their needs, build confidence, and help them identify realistic first steps toward adopting new technologies? Give an example of how you have built and maintained relationships with diverse stakeholders (e.g., SMEs, technical teams, partners, or suppliers). What strategies did you use to keep engagement strong and ensure positive outcomes? This role requires providing impartial, trusted advice to SMEs. How do you ensure your recommendations are both technically sound and aligned with the organisation's strategic goals and constraints? Made Smarter supports SMEs to adopt technologies such as automation, data analytics, AI, and industrial digitalisation. Which emerging technologies do you believe currently offer the greatest impact for SME manufacturers, and why? The job advert closes at 23:59 on 15/03/2026, with interviews taking place in person at Woodhatch Place, Reigate between 24th March and 3rd April 2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need. We value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis' Hybrid Working Policy. About the role As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation's retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis's mission to end homelessness. You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis's retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness. About you We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability. You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you'll ensure Crisis's retail spaces are safe, inclusive, and welcoming for all. Above all, you'll share our commitment to ending homelessness and live our values - being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities. View the job pack on our website via the Apply button. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values , Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website ) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply' button to find out more and to apply. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. View the job pack on our website via the Apply button. Closing date: Sunday 12 April 2026 at 23:59 Interview format: Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions. Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email us and our Talent Acquisition team will contact you to discuss how we can help. For more information about our work please visit our website.
Mar 13, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis' Hybrid Working Policy. About the role As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation's retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis's mission to end homelessness. You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis's retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness. About you We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability. You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you'll ensure Crisis's retail spaces are safe, inclusive, and welcoming for all. Above all, you'll share our commitment to ending homelessness and live our values - being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities. View the job pack on our website via the Apply button. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values , Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website ) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply' button to find out more and to apply. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. View the job pack on our website via the Apply button. Closing date: Sunday 12 April 2026 at 23:59 Interview format: Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions. Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email us and our Talent Acquisition team will contact you to discuss how we can help. For more information about our work please visit our website.
Enterprise Architect - Cyber Security Position Overview The Enterprise Architect acts as a key advisor to the Business Unit or Functional leadership team and as a major contributor to McCormick's Enterprise Architecture (EA) strategy. This role engages collaboratively with business and technology leaders to understand strategic business needs and roadmaps, solve complex technology and architecture challenges, and shape the technology strategy that enables McCormick's growth and transformation. The position leads architecture strategy development defines technology roadmaps and guardrails and ensures alignment with enterprise standards and guiding principles. The Enterprise Architect represents the domain's needs within the broader EA framework, tracks emerging technologies, and assesses their potential to create business value. This role influences EA and Global IT strategic goals by maintaining awareness of value streams, capability maps, and changes to architecture roadmaps. Key Responsibilities Lead complex projects requiring deep expertise in the assigned architecture domain, providing architectural designs, guidance, and oversight to ensure alignment with enterprise standards. Act as a trusted advisor to Product Line leadership, partnering to solve business challenges through technology design, strategy, and solutions that drive business outcomes. Lead solution architecture across projects and products to ensure alignment with enterprise strategy and standards while optimizing design across the enterprise. Contribute to the development of architecture principles and standards; identify and resolve exceptions at the enterprise level and define architectural and security requirements. Research emerging technologies and recommend innovations that enhance cost-effectiveness, flexibility, and long-term architectural value. Develop and communicate strategic plans for systems architecture investments, including opportunities for cost optimization and technology modernization. Collaborate with enterprise and functional stakeholders to ensure technology decisions support both business and IT strategies. Maintain awareness of enterprise architecture roadmaps and ensure pragmatic alignment with global IT standards and guiding principles. Support governance processes and contribute to decision-making frameworks that guide technology adoption and integration. Actively promote innovation and continuous improvement in architecture practices across McCormick's global technology landscape. Candidates profile Bachelor's degree in information technology, Computer Science, or related discipline. Deep expertise in key Cyber Security architecture domains. Proven ability to define and communicate a clear technology vision that delivers business value. Demonstrated success in leading and influencing cross-functional teams. Strong understanding of modern technology ecosystems (SaaS, IaaS, PaaS, APIs, ERP, microservices, predictive analytics). Skilled at building trusted advisor relationships with business and technical stakeholders. Experienced in agile and DevOps environments with a focus on digital transformation. Strong decision-making, problem-solving, and change management capabilities. Committed to continuous learning, innovation, and driving technology excellence across the enterprise. Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
Mar 13, 2026
Full time
Enterprise Architect - Cyber Security Position Overview The Enterprise Architect acts as a key advisor to the Business Unit or Functional leadership team and as a major contributor to McCormick's Enterprise Architecture (EA) strategy. This role engages collaboratively with business and technology leaders to understand strategic business needs and roadmaps, solve complex technology and architecture challenges, and shape the technology strategy that enables McCormick's growth and transformation. The position leads architecture strategy development defines technology roadmaps and guardrails and ensures alignment with enterprise standards and guiding principles. The Enterprise Architect represents the domain's needs within the broader EA framework, tracks emerging technologies, and assesses their potential to create business value. This role influences EA and Global IT strategic goals by maintaining awareness of value streams, capability maps, and changes to architecture roadmaps. Key Responsibilities Lead complex projects requiring deep expertise in the assigned architecture domain, providing architectural designs, guidance, and oversight to ensure alignment with enterprise standards. Act as a trusted advisor to Product Line leadership, partnering to solve business challenges through technology design, strategy, and solutions that drive business outcomes. Lead solution architecture across projects and products to ensure alignment with enterprise strategy and standards while optimizing design across the enterprise. Contribute to the development of architecture principles and standards; identify and resolve exceptions at the enterprise level and define architectural and security requirements. Research emerging technologies and recommend innovations that enhance cost-effectiveness, flexibility, and long-term architectural value. Develop and communicate strategic plans for systems architecture investments, including opportunities for cost optimization and technology modernization. Collaborate with enterprise and functional stakeholders to ensure technology decisions support both business and IT strategies. Maintain awareness of enterprise architecture roadmaps and ensure pragmatic alignment with global IT standards and guiding principles. Support governance processes and contribute to decision-making frameworks that guide technology adoption and integration. Actively promote innovation and continuous improvement in architecture practices across McCormick's global technology landscape. Candidates profile Bachelor's degree in information technology, Computer Science, or related discipline. Deep expertise in key Cyber Security architecture domains. Proven ability to define and communicate a clear technology vision that delivers business value. Demonstrated success in leading and influencing cross-functional teams. Strong understanding of modern technology ecosystems (SaaS, IaaS, PaaS, APIs, ERP, microservices, predictive analytics). Skilled at building trusted advisor relationships with business and technical stakeholders. Experienced in agile and DevOps environments with a focus on digital transformation. Strong decision-making, problem-solving, and change management capabilities. Committed to continuous learning, innovation, and driving technology excellence across the enterprise. Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
Motorola Solutions values your privacy .Customer Success Manager page is loaded Customer Success Managerlocations: UK London Area OFFSITEtime type: Full timeposted on: Posted Todayjob requisition id: R61103 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Enterprise Software Customer Success Team empowers our customers to identify and unleash the full power of their Enterprise Software products and services. Webuild strong relationships with organizations and key work partners by actively engaging to uncover and understand their most urgent needs and highest priority activities. We arecommitted to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job DescriptionIn this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximize product adoption, usage and satisfaction as well as ensure customers are receiving their support entitlements according to their contract.The ideal candidate will be responsible for building strong, long-lasting relationships with our Enterprise clients, ensuring they achieve maximum value from our software solutions, and driving retention, expansion, and advocacy in coordination with account managers (sales).Customer Success Managers are responsible for partnering with customers to promote their full adoption of enterprise software solutions and services, including growing their ongoing use, value creation and overall satisfaction.Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are clearly documented and understood. Responsibilities: By gaining a deep understanding of who the organization is, what they are trying to achieve both strategically and operationally, Customer Success Managers are able to align Motorola's Enterprise Software to the organization's outcomes. Customer Success Managers grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with technical, operational and business leadership representatives to document organization goals, product use-cases and outcomes. Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. Customer Retention - Develop and implement strategies to minimize client churn. Customer Success Managers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key organization contacts. Customer Success Managers drive adoption, outcomes and annual recurring revenue and identify opportunities for account renewal and expansion. Customer Success Managers work in coordination with account managers to identify and support expansion sales opportunities within the customer account This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes. Basic Requirements Key Characteristics: Work proactively with customers in their assigned book of business. Follow Day in the Life guidelines, meet documented quarterly and yearly individual and team goals. Manager for customers internally with key work partners (deployment, sales, support, product). Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. Communication: Ability to communicate clearly and effectively with customers, peers and managers. Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role. Data-Driven: Proficiency in analyzing usage data and health scores to inform success strategies. Strategic Thinker: Ability to understand complex business challenges and map them to our software solutions. Produce customer action plans, project documentation, track all client interaction. Energetic, kind, self-driven person, committed to deeply understanding customer pain-points, managing expectations, and serving as their trusted partner on behalf of Motorola Solutions. Basic Requirements 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management. Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero). Must be able to obtain background clearance as required by customers. Familiar with (or proven aptitude for understanding similar software) the Noggin enterprise software. In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Mar 13, 2026
Full time
Motorola Solutions values your privacy .Customer Success Manager page is loaded Customer Success Managerlocations: UK London Area OFFSITEtime type: Full timeposted on: Posted Todayjob requisition id: R61103 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Enterprise Software Customer Success Team empowers our customers to identify and unleash the full power of their Enterprise Software products and services. Webuild strong relationships with organizations and key work partners by actively engaging to uncover and understand their most urgent needs and highest priority activities. We arecommitted to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job DescriptionIn this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximize product adoption, usage and satisfaction as well as ensure customers are receiving their support entitlements according to their contract.The ideal candidate will be responsible for building strong, long-lasting relationships with our Enterprise clients, ensuring they achieve maximum value from our software solutions, and driving retention, expansion, and advocacy in coordination with account managers (sales).Customer Success Managers are responsible for partnering with customers to promote their full adoption of enterprise software solutions and services, including growing their ongoing use, value creation and overall satisfaction.Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are clearly documented and understood. Responsibilities: By gaining a deep understanding of who the organization is, what they are trying to achieve both strategically and operationally, Customer Success Managers are able to align Motorola's Enterprise Software to the organization's outcomes. Customer Success Managers grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with technical, operational and business leadership representatives to document organization goals, product use-cases and outcomes. Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. Customer Retention - Develop and implement strategies to minimize client churn. Customer Success Managers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key organization contacts. Customer Success Managers drive adoption, outcomes and annual recurring revenue and identify opportunities for account renewal and expansion. Customer Success Managers work in coordination with account managers to identify and support expansion sales opportunities within the customer account This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes. Basic Requirements Key Characteristics: Work proactively with customers in their assigned book of business. Follow Day in the Life guidelines, meet documented quarterly and yearly individual and team goals. Manager for customers internally with key work partners (deployment, sales, support, product). Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. Communication: Ability to communicate clearly and effectively with customers, peers and managers. Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role. Data-Driven: Proficiency in analyzing usage data and health scores to inform success strategies. Strategic Thinker: Ability to understand complex business challenges and map them to our software solutions. Produce customer action plans, project documentation, track all client interaction. Energetic, kind, self-driven person, committed to deeply understanding customer pain-points, managing expectations, and serving as their trusted partner on behalf of Motorola Solutions. Basic Requirements 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management. Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero). Must be able to obtain background clearance as required by customers. Familiar with (or proven aptitude for understanding similar software) the Noggin enterprise software. In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
