436 jobs found

Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Publicis Alchemy oversees one of Publicis Media's largest global pharmaceutical clients and was created by Publicis Groupe with a clear ambition: Making it Better and Better. As the business rapidly expands beyond the US, we are seeking an exceptional Global Strategy Director to lead Media Strategy and Planning for the ex-US global business. Working closely with the London-based ex-US account team, the Zenith International Head of Strategy, US-based Publicis Alchemy colleagues, and more than 30 local markets worldwide, this role sits at the centre of a highly collaborative global ecosystem. The Global Strategy Director will set and govern global media strategies across key therapeutic areas, such as obesity and alzheimers, translating global vision into clear, actionable frameworks for regional and local markets, while leading the development of budget setting, best-practice planning guidelines, strategic toolkits, and response templates. With a balance of curiosity, rigour, and fresh thinking, the role will support stronger creative briefing, define production requirements and better ROI in ways that confidently balance client, agency, and team needs, consistently at scale. Responsibilities Strong experience working in an international media agency Experience in the pharma category is desired, but not required Worked with client and agency colleagues across multiple markets Confident presentation to senior clients and creating clear, useful insights Positive media expert who tells compelling stories with data and gets buy-in from different stakeholders Comfortable with both big-picture strategy and detailed channel planning- proven experience translating strategic thinking into media planning & buying recommendations Strategic thinker skilled in digital, analytics, and optimization who can shape client direction through media strategy Able to clearly explain how different marketing channels work together and why they matter for business goals Commercially focused, energetic, and results-driven-used to delivering strong outcomes Self-motivated, eager to help others, visible to the team, inspiring yet approachable Keen to grow your skills and take on greater responsibility in areas of pitching and thought-leadership Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join the team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading of equipment on to the installation vans, securing all machines and peripherals to prevent any movement or damage using the restraint and protective materials provided. Ensuring that all items logged agree with that shown on the delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly prepared for transport and all information is on the collection paperwork including meter readings. Ensure that the vehicle is correctly maintained and that any defects or problems are notified to the Transport Supervisor/Manager. Carry out daily inspections of any lifting equipment provided, i.e. stair walkers; and ensure protective and other van based equipment is serviceable and adequate. To obey the highway code at all times when driving. Recording destinations, mileage and fuel used on company forms To be aware of and understand COSHH and Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations and Domestic Working Time Regulations. Is able to drive vehicles up to 7.5t and holds a current Driver CPC Must have no more than 3 points on driving licence Must be a minimum age of 25 for company insurance purposes Flexible attitude towards working hours/weekends and overnight stays Physically fit Customer care experience BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. JBRP1_UKTJ

Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of city, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing The Forum's social media handle, execute the media façade content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property Actively assist with marketing initiatives and viewing activity. Co-ordinate with all key stakeholders including the hotel to maximise value for the community. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team Launch & maintain property social media handles, as well as maintain a social media content planner Schedule and manage content for the external media façade as well as internal digital screen working closely with the site team, marketing partners and community stakeholders Manage and administer any customer services portal and app to drive engagement and adoption by the estate community Maintain and produce CX specified reports (pre and post execution data) Illustrate statistics on various matters such as occupancy level, energy consumption, specific BMS data, key depravation areas Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings Mapping property customer journeys in order to identify CX enhancement opportunities Lead by example and inspire wider onsite teams Track, oversee and optimise all customer interactions to build strong relationships with all stakeholders Follow Beyond: Front of House standard operating procedures and guidelines Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required Ensure property guest management processes are strictly followed Deal with complaints and offer prompt resolutions, elevate where necessary Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls Ensure all front of house areas including the lounge are always immaculately presented Data processing and management of databases, ensuring accurate and timely import of information Firmly abide by Beyond: Front of House dress code and personal presentation policy Log any property faults/issues with the Facilities Management team Carry out daily/weekly walk arounds to personally engage with the occupiers Practice quality assurance inspections (internal & external) Qualifications Expertise & Professional Development You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Office and social media platform management You demonstrate a keen interest in new technology and adoption strategies You have FOH/Events background in the hospitality sector Commercial Awareness & Value Add You are aware of the property's financial and business objectives You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders You are confidently able to implement Beyond: Front of House department's onsite succession plan You possess commercial awareness and awareness of latest customer experience market trends You identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions Service Excellence You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders You preempt the work required ensuring you are always delivering high levels of service Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client High Quality Work You continuously look to improve the quality of your work and ensure quality control You demonstrate excellent organizational and time management skills Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control Possess excellent oral and written communication skills Ability to produce detailed building management reports Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships You will create a positive and collaborative working environment Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX You show reliance, even when under pressure and during challenging times You have an excellent change management mindset Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team You seek out and attend relevant personal and professional development such as training courses, new projects and assignments Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct Community You represent community groups at internal and external events and look at how the onsite CX team can have an impact to the wider internal and external community. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Location: Liverpool, GB, L3 1NW London, GB, EC2V 7QN Glasgow, GB, G2 1EH Date: 17 Feb 2026 At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns - it's about helping people feel confident in their decisions and supported in their future. We don't just manage money, we guide people through life's big moments, helping them stay on track and focus on what matters most. We're proud to be one of the UK's leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We're a FTSE 250 company with national reach and a local feel - and we're growing. As of June 2025 Role Title: Group Data & Analytics Director Division: Data Location: Liverpool, London, Glasgow Contract: Permanent About the Role Accountable for defining and leading the organisation's Data Strategy and modern data architecture-leveraging cloud platforms such as AWS and Azure, scalable data platforms, and advanced analytics and AI capabilities-to ensure robust, secure and high quality data foundations. The role builds and develops a high performing data team, motivating a 30 person data organisation and strengthening data skills across the wider business. It champions a data driven culture by supporting and training staff in data systems and reporting, and by working closely with business functions to embed data literacy, modern engineering practices and the effective use of insights, analytics and emerging technologies. What you'll be responsible for Set the overall data strategy, establishing a clear direction for how the organisation uses data, analytics and AI, supported by a modern Data Lake and unified data platform. Partner with technology and business leaders to deliver strategic initiatives that enhance the data platform and enable better decisions, client outcomes and operational effectiveness. Drive enterprise adoption of data and insight, ensuring teams across the business can use data confidently for decision making, automation and continuous improvement. Build and develop a high performing data organisation, raising engineering, analytics and data science capability through structured skill development and coaching. Improve data integration and reduce duplication, using standard patterns and consistent processes to ensure reliable, scalable and efficient data delivery. Strengthen governance, ownership and data quality, ensuring data is trusted, compliant and managed throughout its lifecycle. Ensure stable and well operated data services, maintaining robust pipelines, monitoring, controls and continuous improvement of the data environment. About you Demonstrable experience as a leader in the areas of data analytics, data science and data engineering Masters or bachelor's degree ( or equivalent) in one of the following: Analytics, Business Intelligence, Data Science, Economics, Engineering or Statistics Strategic mindset with demonstrated experience in implementing data frameworks and driving continuous improvement, Expert communication skills and ability to influence leadership, Experienced leader with focus on coaching and mentoring cross functional team members, Knowledge of driving data innovation in a financial service environment. Strong teamwork skills in order to collaborate and build strong relationships with colleagues and internal clients to support development and implementation of business solutions, Project management skills plans, organizes, motivates, and controls resources to achieve specified project goals and objectives while respecting defined constraints, Decision making skills: Solicits and objectively considers input from appropriate sources; Considers implications of actions on other areas, people, and processes when deciding, Agility: Adapts approaches that are appropriate for each situation, Accepts and adapts to new situations. Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension - 9% non-contributory or 10% if you contribute 5% Private medical insurance - Individual on joining, family after 1 year's service Life assurance - 8 x salary Company share scheme Discretionary bonus Flexible holidays - purchase up to 5 additional days Green Car Scheme Family friendly policies - enhanced family leave for parents & carers Study support - study days and funding for courses and qualifications Season travel ticket loans Other voluntary benefits you can choose to suit you Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include: Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more. Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause ' and Armed Forces. The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection. Life at Rathbones We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We're a Level 2 Disability Confident Employer under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at Mission We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of. We aim high We get it done We show we care We do the right thing These aren't just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don't miss out.

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success. As a Customer Success Manager, you will leverage your interpersonal skills along with strong industry and product knowledge to ensure our customers consistently receive high levels of service delivery, derive maximum value from our Quantios product(s), and ultimately become advocates for both our solutions and our company. You will work closely with customers to identify their business challenges and align their needs to Quantios solutions. In addition, you will be responsible for building and strengthening senior relationships within customer organizations while identifying and addressing any gaps in our customer relationship map. Job Responsibilities: Manage and own customer relationships throughout their lifecycle. Act as the main liaison between customers and internal teams to ensure excellent service delivery. Engage directly with customer stakeholders, from operations to senior management. Maintain accurate records of interactions, contracts, and customer data in CRM (HubSpot). Coordinate with support teams to resolve issues within SLA and manage escalations. Conduct service reviews, quarterly business reviews (QBRs), and prepare customer-facing materials. Monitor customer health, identify risks/opportunities, and propose solutions. Promote product adoption, upselling, and cross-selling opportunities. Support commercial activities such as renewals, license upgrades, and professional services. Contribute to the continuous improvement of customer success processes. Job Requirements: Minimum 3 years' experience as a Customer Success Manager, Service Manager, Technical Account Manager or Relationship Manager Customer-focused mindset with a commitment to service excellence - empathetic and ability to act as the voice of the customer within Quantios Customer facing with excellent verbal and written communication & presentation skills Strong relationship management skills, able to build and expand strong long-term relationships across all levels (end user up to C-level) Highly collaborative and able to "get things done" within Quantios Natural ability to take ownership and act in a way that is both pro-active and when required highly responsive Analytical mindset with the ability to interpret customer data and translate it into actionable insights Ability to manage multiple priorities in a fast-paced environment Prior experience working in a Financial Services B2B SaaS environment a distinct advantage Familiarity of the Trust and Corporate Services industry an advantage but not required. Experience in a SaaS software environment, with a level of technical understanding combined with an aptitude and willingness to learn. Prior experience within a commercial role advantageous - support in this area can be provided, but the role will include reviewing contracts, developing and presenting commercial proposals, etc. Occasional travel to customer sites and other Quantios office locations will be required.

Join OneAdvanced Senior Product Manager - Applied AI Location: HybridEmployment Type: Full time About the role We are delivering a major transformation as we move from a portfolio of legacy healthcare products to a unified Single Health Platform. Alongside protecting critical national infrastructure, we are building a modern, data-driven ecosystem powered by AI agents, Data as a Service, and intelligent workflows. As Senior Product Manager for Applied AI, you will lead the "Engine Room" that underpins our intelligent capabilities. You will define the roadmap for NLP, machine learning, and statistical models that power our user-facing systems, including DaaS and AI agents. This is a strategic role focused on ensuring our AI capabilities are safe, scalable, clinically responsible, and aligned to real user needs. What You Will Do Define and own the roadmap for AI capabilities, deciding which models to build, buy, or fine-tune Ensure applied AI initiatives are aligned to user value across agents and workflow products Act as the bridge between data scientists, engineers, and product teams to ensure AI solutions address real-world problems Define and track performance metrics such as accuracy, latency, and clinical safety Work closely with Shared Services and DevOps teams to ensure AI infrastructure is secure, scalable, and compliant Translate strategic objectives into clear delivery priorities for applied AI teams Balance innovation with safety, governance, and regulatory considerations What You Will Have Strong background in Data Science, Artificial Intelligence, or ML product management Experience delivering AI or machine learning products in production environments Ability to translate complex technical concepts into clear product direction for non-technical stakeholders Experience managing data-heavy or model-driven product roadmaps Understanding of performance measurement, evaluation frameworks, and responsible AI practices Experience in healthcare or regulated industries is advantageous Strong stakeholder management skills and the ability to influence across disciplines What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

Join the Intuit Customer Success team as a Customer Success Optimisation Professional for EMEA. We're looking to grow our team of talented individuals to help optimise our greatest resource, our people. You'll be pivotal in delivering an awesome service experience for our customers that use our online suite of products and deliver optimal outcomes. Our approach to customer service is ever evolving and is always focused on achieving the highest levels of customer satisfaction and winning awards in our local markets and globally. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are embarking on a major cultural shift from an approach that focuses on traditional call center indicators to delivering what matters most to our customers. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The employee experience is at the core of our thought process as we innovate, experiment, learn, pivot and adopt change. Our drive is to be the leading provider of world class digital experiences and is core to our business model. In this role, you will lead initiatives that continuously improve our human assisted service delivery. You'll analyse customer feedback, optimise processes, and implement product feedback loops that drive actionable improvements. Additionally, you'll monitor satisfaction metrics, conduct root cause analysis, and cultivate strategic stakeholder relationships to enhance overall service quality and lead key readiness activities for new product and service rollouts. Responsibilities How you will lead Continuous Improvement: Analyse VOC, VOE, contact driver, Assisted KPI, and satisfaction data (CSAT, tNPS) to identify insights and drive innovation, process optimisation, and product improvements. Establish and manage product and service feedback loops to ensure actionable insights are integrated into development and delivery. Design, standardise, optimise, and automate end-to-end assisted delivery and customer success processes to reduce friction, improve efficiency, and lower customer effort. Enhance tooling, dashboards, and contact funnels to improve resolution effectiveness, self-service adoption, and data-driven decision making. Lead continuous improvement initiatives, including Kaizen workshops, root cause analysis, and preventative actions to address recurring customer issues. Manage continuous improvement projects end to end, from scoping through delivery, ensuring measurable outcomes and timely execution. Partner cross-functionally to align customer strategies, support customer segmentation and personalisation, and embed a culture of continuous improvement and collaboration. Monitor performance, audit process compliance, benchmark against industry standards, and represent expert programs (e.g. Voice of the Expert) to drive sustained improvement. Stakeholder/ Partner Management Build and maintain strong strategic relationships with key internal stakeholders across EMEA. Act as the regional Assisted Delivery point of contact for programme management and change readiness related to new product, service, and technology rollouts. Lead regional Assisted Delivery readiness and, where required, serve as the single-threaded international driver for rollouts impacting multiple markets. Represent International Assisted Delivery in global Expert Network and cross-functional workstreams, ensuring regional requirements are incorporated. Support WBRs, MBRs, and QBRs to review performance, align on priorities, and drive strategic outcomes. Develop success plans and track value realisation for priority customer segments and initiatives. Partner with CX Design and Programme Management teams to operationalise service design experiments, change, and continuous improvement initiatives. Key Measures of Success (KPIs) Customer satisfaction and loyalty: CSAT, tNPS, retention, churn, and customer lifetime value (CLTV). Service efficiency and quality: Resolution time, first contact resolution (FCR), and customer journey optimisation metrics. Voice of the customer impact: Effectiveness of VOC programs and the translation of insights into product and process improvements. Continuous improvement outcomes: Success and impact of Kaizen events and continuous improvement initiatives, including action plan execution. Partner performance: Adherence to KPIs and contractual obligations for outsourced partners. Self-service effectiveness: Contact deflection rates driven by automation and self-service strategies. Data-driven decision making: Adoption, accuracy, and effectiveness of performance dashboards. Qualifications Professional experience: five+ years of experience in influencing process change in either customer success, customer service, service delivery, customer enablement or operations. Continuous improvement mastery: knowledge of Lean, Six Sigma, or Kaizen methodologies; specifically, the ability to lead workshops and perform complex root cause analysis. Analytical proficiency: Strong ability to interpret data from VOC (Voice of the customer) and VOE (Voice of the expert) programs to drive actionable product and process improvements. Strategic stakeholder management: Demonstrated ability to influence and manage relationships with senior internal and external stakeholders across multiple functions like GTM (Go-to-market) and product development. Technical tool fluency: Proficiency in using customer success platforms, data dashboards (such as Tableau or Qliksense), and automation tools to enhance service efficiency. Project and change management: Strong experience leading cross-functional projects, managing 'readiness' activities for new product rollouts, and driving cultural shifts within large organisations. Metric-driven mindset: Deep understanding of key performance indicators, including tNPS, CSAT, Customer retention rate, and Customer lifetime value (CLTV). Process engineering and service design: experience in applying service design principles in an agile environment to map end-to-end customer journeys, identifying friction points, and operationalising experiments to improve the human-assisted service experience. Educational background: professional certifications OR good understanding of concepts such as PMP, PRINCE2, or Lean Six Sigma accreditation. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.