Location: London (Hybrid) Practice Area: Data & Analytics Type: Permanent Unlock insights. Empower decisions. Shape the future of financial services. The Role We're expanding our UK Data Practice and looking for talented Data Analytics Consultants to join our award-winning team. You'll lead cutting edge data transformation programmes for top tier financial institutions, helping clients unlock value, drive efficiencies and gain a competitive edge through data driven decisions. What You'll Do Lead and deliver complex data analytics initiatives across major Financial Services clients Use predictive modelling, segmentation, and risk analytics to solve client challenges Collaborate on the design and build of dashboards using tools such as Tableau Interpret large, complex datasets and provide actionable insights through advanced techniques Support the growth of our UK and Global Data Practice, driving innovation in areas like AI and machine learning What We're Looking For Strong ability to parse, manipulate and review large volumes of complex data Experience with predictive and diagnostic analytics in CLTV, risk scoring, financial crime, or marketing Technical proficiency in SQL databases and tools like Python, R, or Spark Strong expertise in Tableau specifically Solid background in Financial Services, with experience in Capital Markets, Insurance, or Wealth & Asset Management Bonus Points For Previous experience in a consulting role within a top tier consultancy Knowledge of NoSQL databases or advanced analytics platforms Familiarity with programme execution and large scale data change initiatives Understanding of machine learning, AI modelling, or ESG analytics A collaborative mindset with a passion for leading data driven innovation Why Join Capco Deliver high impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy. We offer a competitive, people first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders. Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Family Care: 8 complimentary backup care sessions for emergency childcare or elder care. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick-workshops, certifications, e learning-your growth, your way. Also, Business Coach assigned from Day One: Get one on one guidance to fast track your goals and accelerate your development. Healthcare Access: Convenient online GP services. Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of its recruiting efforts, please consider participating in the optional questionnaire.
Apr 07, 2026
Full time
Location: London (Hybrid) Practice Area: Data & Analytics Type: Permanent Unlock insights. Empower decisions. Shape the future of financial services. The Role We're expanding our UK Data Practice and looking for talented Data Analytics Consultants to join our award-winning team. You'll lead cutting edge data transformation programmes for top tier financial institutions, helping clients unlock value, drive efficiencies and gain a competitive edge through data driven decisions. What You'll Do Lead and deliver complex data analytics initiatives across major Financial Services clients Use predictive modelling, segmentation, and risk analytics to solve client challenges Collaborate on the design and build of dashboards using tools such as Tableau Interpret large, complex datasets and provide actionable insights through advanced techniques Support the growth of our UK and Global Data Practice, driving innovation in areas like AI and machine learning What We're Looking For Strong ability to parse, manipulate and review large volumes of complex data Experience with predictive and diagnostic analytics in CLTV, risk scoring, financial crime, or marketing Technical proficiency in SQL databases and tools like Python, R, or Spark Strong expertise in Tableau specifically Solid background in Financial Services, with experience in Capital Markets, Insurance, or Wealth & Asset Management Bonus Points For Previous experience in a consulting role within a top tier consultancy Knowledge of NoSQL databases or advanced analytics platforms Familiarity with programme execution and large scale data change initiatives Understanding of machine learning, AI modelling, or ESG analytics A collaborative mindset with a passion for leading data driven innovation Why Join Capco Deliver high impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy. We offer a competitive, people first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders. Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Family Care: 8 complimentary backup care sessions for emergency childcare or elder care. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick-workshops, certifications, e learning-your growth, your way. Also, Business Coach assigned from Day One: Get one on one guidance to fast track your goals and accelerate your development. Healthcare Access: Convenient online GP services. Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of its recruiting efforts, please consider participating in the optional questionnaire.
About The National College At The National College, we empower the education workforce to transform children's lives. Our all-in-one platform helps schools, trusts and nurseries stay compliant, raise standards, and reduce staff workload - all through intuitive, powerful software. If educators need it, we build it. We've created a unique platform combining the world's largest CPD and policy library with custom-built tools - developed in collaboration with thousands of schools and over 1,000 education experts. The Role As a Sales Development Representative (SDR) at The National College, your primary responsibility is to generate new business opportunities and identify cross-sell prospects by engaging potential customers. You will proactively reach out to prospective clients through email, phone, and social media to introduce the company's products and services. Your goal is to qualify leads and schedule meetings or product demonstrations for the education consultants. Through your outreach and lead qualification efforts, you will help build a strong sales pipeline and contribute to the company's overall revenue growth. Job Responsibilities Prospect and identify potential leads that match the company's Ideal Customer Profile (ICP) Initiate contact with prospects through email, phone, LinkedIn, and other outreach channels Qualify leads and schedule meetings or product demonstrations for the Sales or Account Executive team Accurately record all outreach activities, conversations, and lead information in HubSpot Nurture relationships with leads through consistent follow-up emails and calls Progress qualified leads through the sales funnel by connecting them with the appropriate sales consultant and arranging meetings Meet daily and weekly KPIs, including targets for calls, emails, and meetings booked Maintain up-to-date knowledge of the company's products, services, and market trends Collaborate closely with Team Managers and Education Consultants to ensure smooth lead handover and sales support Job Requirements Proven track record of booking high-quality demos or meetings, with a history of exceeding outreach or activity targets Comfortable with cold calling and initiating contact with prospects Skilled in researching accounts and contacts to craft tailored, relevant outreach that resonates with decision-makers Experience in self-prospecting and managing data to create targeted lead lists Thrives in fast-paced, evolving environments; demonstrates initiative, actively seeks feedback, and is driven to learn and improve Skills and Competencies Strong communication and interpersonal skills for effective customer engagement Ability to manage and organise data efficiently while building targeted client lists Tech-savvy with an interest in education and educational technology Strong organisational and time-management skills Ability to work independently while collaborating effectively with the sales team Qualifications A degree or relevant educational background in Business, Sales, Marketing, Education, or a related field is advantageous but not mandatory Equivalent professional experience in sales development, lead generation, or business development may also be considered Job Benefits At The National College, we're passionate about helping organisations grow and thrive through knowledge and connection. You'll be part of a company that values people, encourages personal development, and celebrates success. You'll work with people who value collaboration, innovation, and high standards. You'll also be able to benefit from: Life Assurance Enhanced Maternity, Paternity, Shared Parental and Adoption Pay 24/7 Online GP Mental Health & Wellbeing support Charity Day 25 Days Holiday, Rising to 30 days Professional Study Support Plus more
Apr 07, 2026
Full time
About The National College At The National College, we empower the education workforce to transform children's lives. Our all-in-one platform helps schools, trusts and nurseries stay compliant, raise standards, and reduce staff workload - all through intuitive, powerful software. If educators need it, we build it. We've created a unique platform combining the world's largest CPD and policy library with custom-built tools - developed in collaboration with thousands of schools and over 1,000 education experts. The Role As a Sales Development Representative (SDR) at The National College, your primary responsibility is to generate new business opportunities and identify cross-sell prospects by engaging potential customers. You will proactively reach out to prospective clients through email, phone, and social media to introduce the company's products and services. Your goal is to qualify leads and schedule meetings or product demonstrations for the education consultants. Through your outreach and lead qualification efforts, you will help build a strong sales pipeline and contribute to the company's overall revenue growth. Job Responsibilities Prospect and identify potential leads that match the company's Ideal Customer Profile (ICP) Initiate contact with prospects through email, phone, LinkedIn, and other outreach channels Qualify leads and schedule meetings or product demonstrations for the Sales or Account Executive team Accurately record all outreach activities, conversations, and lead information in HubSpot Nurture relationships with leads through consistent follow-up emails and calls Progress qualified leads through the sales funnel by connecting them with the appropriate sales consultant and arranging meetings Meet daily and weekly KPIs, including targets for calls, emails, and meetings booked Maintain up-to-date knowledge of the company's products, services, and market trends Collaborate closely with Team Managers and Education Consultants to ensure smooth lead handover and sales support Job Requirements Proven track record of booking high-quality demos or meetings, with a history of exceeding outreach or activity targets Comfortable with cold calling and initiating contact with prospects Skilled in researching accounts and contacts to craft tailored, relevant outreach that resonates with decision-makers Experience in self-prospecting and managing data to create targeted lead lists Thrives in fast-paced, evolving environments; demonstrates initiative, actively seeks feedback, and is driven to learn and improve Skills and Competencies Strong communication and interpersonal skills for effective customer engagement Ability to manage and organise data efficiently while building targeted client lists Tech-savvy with an interest in education and educational technology Strong organisational and time-management skills Ability to work independently while collaborating effectively with the sales team Qualifications A degree or relevant educational background in Business, Sales, Marketing, Education, or a related field is advantageous but not mandatory Equivalent professional experience in sales development, lead generation, or business development may also be considered Job Benefits At The National College, we're passionate about helping organisations grow and thrive through knowledge and connection. You'll be part of a company that values people, encourages personal development, and celebrates success. You'll work with people who value collaboration, innovation, and high standards. You'll also be able to benefit from: Life Assurance Enhanced Maternity, Paternity, Shared Parental and Adoption Pay 24/7 Online GP Mental Health & Wellbeing support Charity Day 25 Days Holiday, Rising to 30 days Professional Study Support Plus more
Salary £60K - £90K per annum plus commission. Hybrid working London HQ Are you an Enterprise sales professional who can open doors within pharmaceutical and life sciences organisations and position complex LMS and compliance technology solutions to senior stakeholders? We are working exclusively with a global learning technology provider with 300+ employees and international operations, mandated to appoint a high-calibre Enterprise Sales Executive to drive growth within their Life Sciences division. This hire is driven by significant market demand and an opportunity to expand the adoption of GxP-compliant learning platforms across pharma and biotech organisations. If you thrive in consultative, solution-led sales environments and want to engage at C-level within regulated industries, this role offers genuine strategic impact. In this position, you will lead full-cycle enterprise sales engagements, targeting pharmaceutical, biotech and life sciences organisations across the UK and EMEA. You will work with stakeholders across Compliance, Regulatory Affairs, L&D, Quality and Clinical Operations to understand complex training and regulatory challenges and position tailored digital learning and LMS solutions. The role focuses on developing high-value, multi-stakeholder opportunities, often involving long sales cycles and strategic solution design. Success will be measured by your ability to build pipeline, win new enterprise clients and expand relationships within highly regulated environments. We are seeking a commercially astute, consultative sales professional with a proven track record in enterprise B2B solution selling, ideally within learning technology, SaaS or compliance-driven environments. Experience selling into pharmaceutical, biotech or wider life sciences organisations is highly advantageous, particularly where GxP, pharmacovigilance or regulated training environments are involved. You will be comfortable engaging senior decision-makers, navigating complex buying groups and managing strategic sales processes from origination through to close. Above all, you will combine a proactive, new business mindset with the credibility and professionalism required to operate in a highly regulated, technical market. The organisation offers a collaborative, high-performance culture where individuals are empowered to shape market growth and influence strategic direction. You will be joining a globally respected business with strong existing client relationships and significant investment in its Life Sciences technology offering. The role offers a competitive base salary of £60,000-£90,000 with uncapped commission and six-figure earning potential, alongside a comprehensive benefits package. Working patterns are hybrid London / UK-wide, providing flexibility while maintaining strong team connectivity and access to leadership. To find out more, apply now.
Apr 07, 2026
Full time
Salary £60K - £90K per annum plus commission. Hybrid working London HQ Are you an Enterprise sales professional who can open doors within pharmaceutical and life sciences organisations and position complex LMS and compliance technology solutions to senior stakeholders? We are working exclusively with a global learning technology provider with 300+ employees and international operations, mandated to appoint a high-calibre Enterprise Sales Executive to drive growth within their Life Sciences division. This hire is driven by significant market demand and an opportunity to expand the adoption of GxP-compliant learning platforms across pharma and biotech organisations. If you thrive in consultative, solution-led sales environments and want to engage at C-level within regulated industries, this role offers genuine strategic impact. In this position, you will lead full-cycle enterprise sales engagements, targeting pharmaceutical, biotech and life sciences organisations across the UK and EMEA. You will work with stakeholders across Compliance, Regulatory Affairs, L&D, Quality and Clinical Operations to understand complex training and regulatory challenges and position tailored digital learning and LMS solutions. The role focuses on developing high-value, multi-stakeholder opportunities, often involving long sales cycles and strategic solution design. Success will be measured by your ability to build pipeline, win new enterprise clients and expand relationships within highly regulated environments. We are seeking a commercially astute, consultative sales professional with a proven track record in enterprise B2B solution selling, ideally within learning technology, SaaS or compliance-driven environments. Experience selling into pharmaceutical, biotech or wider life sciences organisations is highly advantageous, particularly where GxP, pharmacovigilance or regulated training environments are involved. You will be comfortable engaging senior decision-makers, navigating complex buying groups and managing strategic sales processes from origination through to close. Above all, you will combine a proactive, new business mindset with the credibility and professionalism required to operate in a highly regulated, technical market. The organisation offers a collaborative, high-performance culture where individuals are empowered to shape market growth and influence strategic direction. You will be joining a globally respected business with strong existing client relationships and significant investment in its Life Sciences technology offering. The role offers a competitive base salary of £60,000-£90,000 with uncapped commission and six-figure earning potential, alongside a comprehensive benefits package. Working patterns are hybrid London / UK-wide, providing flexibility while maintaining strong team connectivity and access to leadership. To find out more, apply now.
This is a pivotal commercial role focused on launching a new surgical technology product into the UK market. Drive direct sales, build clinical relationships, and shape the go-to-market strategy. Over time, this role is expected to evolve into a broader leadership position, including the development of additional product lines. It's a hands-on opportunity to build something from the ground up within a well-established but growth-oriented business. Client Details Our client is a long-established medical device manufacturer with a strong reputation in anaesthesia, airway management, and surgical care. Following recent investment and portfolio expansion, they are entering an exciting phase of growth, launching a new surgical technology product designed for use in operating theatres and critical care environments. With a lean UK team and global reach through distributors, they offer a unique opportunity to make a meaningful impact in a fast-moving, agile environment. Description This is a national, field-based sales role focused on launching and driving adoption of a new surgical technology product across the UK market. Lead direct sales efforts into anaesthetists, operating room teams, and critical care departments across NHS and private hospitals Build and leverage clinical relationships to introduce a new solution within surgical and airway management pathways Develop and execute a targeted sales strategy, supported by internal admin and marketing teams Provide market feedback and competitor insights to shape product positioning and messaging Represent the business at clinical meetings, product demos, and industry events Collaborate with leadership on future team structure and growth plans Contribute to the development and launch of additional surgical and airway-related product lines. Progress into hiring and leading a UK sales team as the business scales. Profile A commercially driven sales professional with strong clinical credibility and experience in surgical or airway-related technologies. You must have a proven track record selling into operating theatres or critical care environments. Strong network within anaesthesia and surgical teams. Hands-on, entrepreneurial mindset suited to a small, fast-growing company. Comfortable working independently and shaping a new product category. Able to cover a national territory, with the ability to travel. Job Offer Competitive base salary aligned to experience Performance-based commission structure Flexible car policy or allowance Pension and core protection benefits Opportunity to shape a new product category and grow into a leadership role Collaborative, agile working environment with high visibility across the business
Apr 07, 2026
Full time
This is a pivotal commercial role focused on launching a new surgical technology product into the UK market. Drive direct sales, build clinical relationships, and shape the go-to-market strategy. Over time, this role is expected to evolve into a broader leadership position, including the development of additional product lines. It's a hands-on opportunity to build something from the ground up within a well-established but growth-oriented business. Client Details Our client is a long-established medical device manufacturer with a strong reputation in anaesthesia, airway management, and surgical care. Following recent investment and portfolio expansion, they are entering an exciting phase of growth, launching a new surgical technology product designed for use in operating theatres and critical care environments. With a lean UK team and global reach through distributors, they offer a unique opportunity to make a meaningful impact in a fast-moving, agile environment. Description This is a national, field-based sales role focused on launching and driving adoption of a new surgical technology product across the UK market. Lead direct sales efforts into anaesthetists, operating room teams, and critical care departments across NHS and private hospitals Build and leverage clinical relationships to introduce a new solution within surgical and airway management pathways Develop and execute a targeted sales strategy, supported by internal admin and marketing teams Provide market feedback and competitor insights to shape product positioning and messaging Represent the business at clinical meetings, product demos, and industry events Collaborate with leadership on future team structure and growth plans Contribute to the development and launch of additional surgical and airway-related product lines. Progress into hiring and leading a UK sales team as the business scales. Profile A commercially driven sales professional with strong clinical credibility and experience in surgical or airway-related technologies. You must have a proven track record selling into operating theatres or critical care environments. Strong network within anaesthesia and surgical teams. Hands-on, entrepreneurial mindset suited to a small, fast-growing company. Comfortable working independently and shaping a new product category. Able to cover a national territory, with the ability to travel. Job Offer Competitive base salary aligned to experience Performance-based commission structure Flexible car policy or allowance Pension and core protection benefits Opportunity to shape a new product category and grow into a leadership role Collaborative, agile working environment with high visibility across the business
Job Title: SAP Project Manager Job Type: Contract Duration: 12 Months Work Type: Hybrid Industry: FMCG Job Location: St Albans/Manchester/Southampton Rate: £550 to £600/day Ltd (Outside IR35) Profile SAP Project Manager Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century. They are currently seeking an SAP Project Manager to help prepare the business for a transition from ECC to S/4HANA. Job Role SAP Project Manager Reporting to the Director of Application Management the SAP project Manager shall lead IT Path Clearing, Migration / Hosting work in an SAP ECC environment in preparation for the next step to upgrade to SAP S/4HANA. The Sap Project Manager shall have a deep understanding of SAP platforms, migration projects and have lead projects including SAP Private Cloud (RISE), BTP and S/4HANA. Duties SAP Project Manager • Oversee the full lifecycle of SAP S/4 HANA implementation, from Path Clearing to the final upgrade, ensuring they are completed on time, within scope, and within budget. • Detailed and resource balanced plans for each component of work related to the overall delivery of the SAP Roadmap, built and updated frequently. It is critical that all stakeholders know what the next 30/60/90 days look like for their teams. • Engage with key stakeholders, including IT Business Partners, SAP Internal and External teams, Service Operations and Executive Leadership, to communicate project status, risks, and opportunities. • Identify and manage potential risks and develop mitigation strategies to ensure project success and continuity. • Ensure that all SAP solutions meet quality standards and deliver expected business benefits. • Incorporate the use of Functional Automation and Load Testing into the rollout approach. • Change Management: Develop and implement change management strategies to facilitate smooth adoption of new SAP systems and processes. • Manage the budget for SAP projects, ensuring cost-effective use of resources and adherence to financial constraints Experience/Qualifications SAP Project Manager • Bachelor s degree in Information Technology, Business Administration or relevant experience. • Experience in SAP Project management, with a proven track record of successful SAP implementations. • Up to date SAP certifications (Newer concepts like BTP, S/4HANA centric) and PMP or equivalent project management certification • Extensive knowledge of SAP modules and integration points, security, handover to support, with the ability to understand and address complex technical issues. Candidates who are currently a Programme Manager, Consultant, IT Project Manager, IT Delivery Manager, IT Programme Manager, Program Manager and Project Manager could be suitable for this position. To make an application for this role please submit your CV to (url removed) For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Apr 07, 2026
Contractor
Job Title: SAP Project Manager Job Type: Contract Duration: 12 Months Work Type: Hybrid Industry: FMCG Job Location: St Albans/Manchester/Southampton Rate: £550 to £600/day Ltd (Outside IR35) Profile SAP Project Manager Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century. They are currently seeking an SAP Project Manager to help prepare the business for a transition from ECC to S/4HANA. Job Role SAP Project Manager Reporting to the Director of Application Management the SAP project Manager shall lead IT Path Clearing, Migration / Hosting work in an SAP ECC environment in preparation for the next step to upgrade to SAP S/4HANA. The Sap Project Manager shall have a deep understanding of SAP platforms, migration projects and have lead projects including SAP Private Cloud (RISE), BTP and S/4HANA. Duties SAP Project Manager • Oversee the full lifecycle of SAP S/4 HANA implementation, from Path Clearing to the final upgrade, ensuring they are completed on time, within scope, and within budget. • Detailed and resource balanced plans for each component of work related to the overall delivery of the SAP Roadmap, built and updated frequently. It is critical that all stakeholders know what the next 30/60/90 days look like for their teams. • Engage with key stakeholders, including IT Business Partners, SAP Internal and External teams, Service Operations and Executive Leadership, to communicate project status, risks, and opportunities. • Identify and manage potential risks and develop mitigation strategies to ensure project success and continuity. • Ensure that all SAP solutions meet quality standards and deliver expected business benefits. • Incorporate the use of Functional Automation and Load Testing into the rollout approach. • Change Management: Develop and implement change management strategies to facilitate smooth adoption of new SAP systems and processes. • Manage the budget for SAP projects, ensuring cost-effective use of resources and adherence to financial constraints Experience/Qualifications SAP Project Manager • Bachelor s degree in Information Technology, Business Administration or relevant experience. • Experience in SAP Project management, with a proven track record of successful SAP implementations. • Up to date SAP certifications (Newer concepts like BTP, S/4HANA centric) and PMP or equivalent project management certification • Extensive knowledge of SAP modules and integration points, security, handover to support, with the ability to understand and address complex technical issues. Candidates who are currently a Programme Manager, Consultant, IT Project Manager, IT Delivery Manager, IT Programme Manager, Program Manager and Project Manager could be suitable for this position. To make an application for this role please submit your CV to (url removed) For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
policyQuarry Manager page is loaded Quarry Managerlocations: Abergeletime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 10, 2026 (30+ days left to apply)job requisition id: JRHeidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Quarry Manager Aggregates Abergele Competitive Salary Lead with purpose. Drive performance. Shape the future of sustainable construction. At Heidelberg Materials , we're looking for a dynamic and experienced Quarry Manager to lead operations at one of our key sites. This is a pivotal leadership role where you'll be responsible for the safe, efficient, and cost-effective running of the quarry ensuring compliance, driving performance, and developing a high-performing team. What You'll Be Doing Lead daily quarry operations to meet production targets safely and efficiently Manage and develop the operational team, fostering a culture of safety, accountability, and continuous improvement Ensure full compliance with health, safety, and environmental legislation and company policies Oversee resource planning, budgeting, and cost control to maximise productivity and profitability Maintain high standards of quality control, site housekeeping, and equipment maintenance Identify and implement operational improvements to enhance performance Liaise with internal departments and external stakeholders to ensure smooth site operations What You'll Bring Proven leadership experience in quarrying, aggregates, or mining operations Strong knowledge of health, safety, and environmental compliance Relevant qualifications such as QCF Level 6 or SHE NVQ (or equivalent) Excellent communication, team leadership, and problem-solving skills A proactive, results-driven mindset with a focus on continuous improvement Be part of a global leader in sustainable building materials Lead a high-impact site with autonomy and support Access professional development and career progression opportunities Enjoy a competitive salary and comprehensive benefits packageApply now and help us build a safer, smarter, and more sustainable future. What We Offer Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) Disability Confident 5% Club (Platinum) Mates in Mind Clear Assured STEM Ambassador MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunitiesAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
Apr 07, 2026
Full time
policyQuarry Manager page is loaded Quarry Managerlocations: Abergeletime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 10, 2026 (30+ days left to apply)job requisition id: JRHeidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Quarry Manager Aggregates Abergele Competitive Salary Lead with purpose. Drive performance. Shape the future of sustainable construction. At Heidelberg Materials , we're looking for a dynamic and experienced Quarry Manager to lead operations at one of our key sites. This is a pivotal leadership role where you'll be responsible for the safe, efficient, and cost-effective running of the quarry ensuring compliance, driving performance, and developing a high-performing team. What You'll Be Doing Lead daily quarry operations to meet production targets safely and efficiently Manage and develop the operational team, fostering a culture of safety, accountability, and continuous improvement Ensure full compliance with health, safety, and environmental legislation and company policies Oversee resource planning, budgeting, and cost control to maximise productivity and profitability Maintain high standards of quality control, site housekeeping, and equipment maintenance Identify and implement operational improvements to enhance performance Liaise with internal departments and external stakeholders to ensure smooth site operations What You'll Bring Proven leadership experience in quarrying, aggregates, or mining operations Strong knowledge of health, safety, and environmental compliance Relevant qualifications such as QCF Level 6 or SHE NVQ (or equivalent) Excellent communication, team leadership, and problem-solving skills A proactive, results-driven mindset with a focus on continuous improvement Be part of a global leader in sustainable building materials Lead a high-impact site with autonomy and support Access professional development and career progression opportunities Enjoy a competitive salary and comprehensive benefits packageApply now and help us build a safer, smarter, and more sustainable future. What We Offer Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) Disability Confident 5% Club (Platinum) Mates in Mind Clear Assured STEM Ambassador MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunitiesAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have Engage with Solutions Architects to understand the full use case demand plan for prioritised customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams: Main use cases moving from 'win' to production Product adoption (strategy and activities to increase adoption of Databricks' Lakehouse vision) Organic needs for current investment (e.g. cloud cost control, tuning & optimization) Executive and operational governance Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM What we look for 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers Programming experience in Python, SQL or Scala Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role Understanding of solution architecture related distributed data systems Understanding of how to attribute business value and outcomes to specific project deliverables Technical program, or project management including account, stakeholder and resource management accountability Experience resolving complex and important escalation with senior customer executives Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects Track record of overachievement against quota, Goals or similar objective targets Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience Can travel up to 30% when needed About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Apr 07, 2026
Full time
At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have Engage with Solutions Architects to understand the full use case demand plan for prioritised customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams: Main use cases moving from 'win' to production Product adoption (strategy and activities to increase adoption of Databricks' Lakehouse vision) Organic needs for current investment (e.g. cloud cost control, tuning & optimization) Executive and operational governance Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM What we look for 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers Programming experience in Python, SQL or Scala Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role Understanding of solution architecture related distributed data systems Understanding of how to attribute business value and outcomes to specific project deliverables Technical program, or project management including account, stakeholder and resource management accountability Experience resolving complex and important escalation with senior customer executives Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects Track record of overachievement against quota, Goals or similar objective targets Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience Can travel up to 30% when needed About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Senior Project Manager (2 year FTC) Farringdon Personal Service Contract Full-time Hybrid (ability to work in our central London office 2-3 days per week) Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5470 We're at a big turning point at SGN.We have an important responsibility to keep the gas flowing to 5.9 million homes and businesses across the UK. The world is changing fast - expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best Gas Distribution Network in the UK. We need to make sure we're set up for success. We're already making great progress with a new CEO and Executive Team, a new COO function and we've moved from five to nine regions in our Southern network, creating closer communities for our people. We've opened a Business Services Centre, giving everyone easier access to the services they need, and we've brought in 550 new vans, with hundreds more on the way. But this is just the beginning. We're focusing on three big goals: Supporting our frontline first Cutting waste, not corners Working smarter, together We have agreed a Target Operating Model and we are in the middle of a five-year programme that will help us not only achieve that operating model but also integrate change with ongoing operational delivery and improvement projects. We're now offering fantastic opportunities for colleagues to help us on this exciting journey. We are recruiting for Senior Project Managers responsible for coordinating and managing the successful delivery of projects across the Chief Operating Officer's function. This role works closely with our operational leaders in designing, planning and delivering change effectively and sustainably, ensuring alignment with SGN's transformation objectives and realisation of business outcomes. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute About the Role We are looking for a skilled and experienced Senior Project Managers to lead the delivery of multiple, simultaneous business change projects that align with our strategic objectives. The Senior Project Manager will run projects on a day-to-day basis, verify that they produce the required deliverables to an acceptable quality, within the specified constraints of time and cost and to achieve the outcomes defined in the business case. The role includes engaging, and reporting, to senior management, stakeholders and portfolio leads. Key Responsibilities Full project lifecycle ownership: leading the planning, execution, and delivery of medium-to-large-scale projects, possibly more than one project at the same time. Develop and manage comprehensive plans, including scope, timeline, budget, and resource requirements. Coordinate cross-functional teams to ensure alignment and effective delivery across all workstreams. Monitor project performance, track milestones, identify and manage risks and issues, and ensure corrective actions are taken where necessary. Engage, and communicate regularly with, stakeholders at all levels, including executive sponsors, providing clear, concise, and timely updates. Facilitate project governance, ensuring alignment with portfolio and enterprise governance. Ensure compliance with governance, controls, assurance and reporting standards. Drive continuous improvement in project delivery by sharing best practices, lessons learned, and contributing to the maturity of the PMO. Support change management and business readiness activities to ensure successful adoption of outcomes. What We're Looking For Proven experience (typically 5+ years) managing complex business change programmes in a dynamic, cross-functional environment. Extensive experience in delivering change through different project management methodologies covering project planning, budget, time management, scope, risk, and change management. Experience implementing organisational and process change to achieve a Target Operating Model. Whilst experience in delivering both technology and business change projects is highly desirable, this role is predominantly delivering organisational, process and service change, supported by technology rather than purely technology led change. Relevant project management qualifications (e.g. PRINCE2, APM, PMI, Chartership, Agile). Highly developed stakeholder engagement skills. Demonstrated ability to manage risks, budgets, dependencies, and change effectively. Strong problem-solving, communication, and decision-making abilities Although not essential, experience working in an operational setting within Utilities sector would be a bonus. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Apr 07, 2026
Contractor
Senior Project Manager (2 year FTC) Farringdon Personal Service Contract Full-time Hybrid (ability to work in our central London office 2-3 days per week) Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5470 We're at a big turning point at SGN.We have an important responsibility to keep the gas flowing to 5.9 million homes and businesses across the UK. The world is changing fast - expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best Gas Distribution Network in the UK. We need to make sure we're set up for success. We're already making great progress with a new CEO and Executive Team, a new COO function and we've moved from five to nine regions in our Southern network, creating closer communities for our people. We've opened a Business Services Centre, giving everyone easier access to the services they need, and we've brought in 550 new vans, with hundreds more on the way. But this is just the beginning. We're focusing on three big goals: Supporting our frontline first Cutting waste, not corners Working smarter, together We have agreed a Target Operating Model and we are in the middle of a five-year programme that will help us not only achieve that operating model but also integrate change with ongoing operational delivery and improvement projects. We're now offering fantastic opportunities for colleagues to help us on this exciting journey. We are recruiting for Senior Project Managers responsible for coordinating and managing the successful delivery of projects across the Chief Operating Officer's function. This role works closely with our operational leaders in designing, planning and delivering change effectively and sustainably, ensuring alignment with SGN's transformation objectives and realisation of business outcomes. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute About the Role We are looking for a skilled and experienced Senior Project Managers to lead the delivery of multiple, simultaneous business change projects that align with our strategic objectives. The Senior Project Manager will run projects on a day-to-day basis, verify that they produce the required deliverables to an acceptable quality, within the specified constraints of time and cost and to achieve the outcomes defined in the business case. The role includes engaging, and reporting, to senior management, stakeholders and portfolio leads. Key Responsibilities Full project lifecycle ownership: leading the planning, execution, and delivery of medium-to-large-scale projects, possibly more than one project at the same time. Develop and manage comprehensive plans, including scope, timeline, budget, and resource requirements. Coordinate cross-functional teams to ensure alignment and effective delivery across all workstreams. Monitor project performance, track milestones, identify and manage risks and issues, and ensure corrective actions are taken where necessary. Engage, and communicate regularly with, stakeholders at all levels, including executive sponsors, providing clear, concise, and timely updates. Facilitate project governance, ensuring alignment with portfolio and enterprise governance. Ensure compliance with governance, controls, assurance and reporting standards. Drive continuous improvement in project delivery by sharing best practices, lessons learned, and contributing to the maturity of the PMO. Support change management and business readiness activities to ensure successful adoption of outcomes. What We're Looking For Proven experience (typically 5+ years) managing complex business change programmes in a dynamic, cross-functional environment. Extensive experience in delivering change through different project management methodologies covering project planning, budget, time management, scope, risk, and change management. Experience implementing organisational and process change to achieve a Target Operating Model. Whilst experience in delivering both technology and business change projects is highly desirable, this role is predominantly delivering organisational, process and service change, supported by technology rather than purely technology led change. Relevant project management qualifications (e.g. PRINCE2, APM, PMI, Chartership, Agile). Highly developed stakeholder engagement skills. Demonstrated ability to manage risks, budgets, dependencies, and change effectively. Strong problem-solving, communication, and decision-making abilities Although not essential, experience working in an operational setting within Utilities sector would be a bonus. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Enterprise Data Architect Location: Birmingham (UK) / Hybrid Department: Digital & Technology (E15) At Compass Group UK&I, we're more than just the UK's leading contract catering company - we're driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We're looking for an Enterprise Data Architect to play a pivotal role in shaping the enterprise-wide data architecture that underpins our data, reporting and analytics ambitions. You'll act as the owner of the enterprise data view , defining how data is structured, governed, integrated and reused across Compass. Working closely with Data & Analytics teams, Enterprise Architects and Solution Architects, you'll ensure data initiatives are aligned to business priorities and designed for long-term value - not short-term fixes. This is a strategic, influential role, balancing future-state architecture with delivery-aware guidance that enables teams to move faster with confidence. What You'll Be Responsible For Defining and evolving the current and target-state enterprise data architecture Owning the data domain architecture roadmap and backlog Establishing and driving adoption of data architecture principles, standards and guardrails Shaping data integration, acquisition and pipeline patterns across platforms Owning enterprise data models , domain models and Master Data Management (MDM) strategy Providing architectural assurance for major data initiatives and investments Influencing senior stakeholders across business and technology to align on data decisions What We're Looking For Strong enterprise and data architecture experience, with domain-driven design expertise Deep knowledge of modern data platforms (data warehouses, lakes, lakehouse architectures) Proven experience with enterprise data modelling and MDM Strong understanding of cloud-based data ecosystems Experience with APIs, event-driven integration, batch ingestion and data replication Strategic thinker with a delivery-aware, pragmatic approach Excellent communication and stakeholder influencing skills Typically 10+ years' experience in data, analytics or architecture roles within large organisations Why Join Us? You'll help shape the data foundations that enable advanced analytics, AI and future business growth across Compass Group UK&I - while working in a collaborative, forward-thinking Digital & Technology team where architecture genuinely influences outcomes.
Apr 07, 2026
Full time
Enterprise Data Architect Location: Birmingham (UK) / Hybrid Department: Digital & Technology (E15) At Compass Group UK&I, we're more than just the UK's leading contract catering company - we're driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We're looking for an Enterprise Data Architect to play a pivotal role in shaping the enterprise-wide data architecture that underpins our data, reporting and analytics ambitions. You'll act as the owner of the enterprise data view , defining how data is structured, governed, integrated and reused across Compass. Working closely with Data & Analytics teams, Enterprise Architects and Solution Architects, you'll ensure data initiatives are aligned to business priorities and designed for long-term value - not short-term fixes. This is a strategic, influential role, balancing future-state architecture with delivery-aware guidance that enables teams to move faster with confidence. What You'll Be Responsible For Defining and evolving the current and target-state enterprise data architecture Owning the data domain architecture roadmap and backlog Establishing and driving adoption of data architecture principles, standards and guardrails Shaping data integration, acquisition and pipeline patterns across platforms Owning enterprise data models , domain models and Master Data Management (MDM) strategy Providing architectural assurance for major data initiatives and investments Influencing senior stakeholders across business and technology to align on data decisions What We're Looking For Strong enterprise and data architecture experience, with domain-driven design expertise Deep knowledge of modern data platforms (data warehouses, lakes, lakehouse architectures) Proven experience with enterprise data modelling and MDM Strong understanding of cloud-based data ecosystems Experience with APIs, event-driven integration, batch ingestion and data replication Strategic thinker with a delivery-aware, pragmatic approach Excellent communication and stakeholder influencing skills Typically 10+ years' experience in data, analytics or architecture roles within large organisations Why Join Us? You'll help shape the data foundations that enable advanced analytics, AI and future business growth across Compass Group UK&I - while working in a collaborative, forward-thinking Digital & Technology team where architecture genuinely influences outcomes.
Power Market Analytics Developer LCP Delta are looking for a Power Market Analytics Developer to join our short-term energy markets practice. This is an opportunity to work at the intersection of power market expertise, software development and data analysis, helping to shape the evolution of our market-leading trading platform, Enact. You will play a key role in transforming ideas about how power market data should be analysed and visualised into real features used daily by traders, analysts and asset owners across the GB power market. Coding is a central part of this role: you will help build both back-end data systems and front-end visualisations, turning market insight into powerful analytical tools. From early on, you will have the opportunity to take ownership of ideas, influence the direction of the platform and build solutions that directly impact how market participants understand power market dynamics. LCP Delta's Short-Term Power Markets Team The power markets practice at LCP Delta sits across several teams, including Power Trading, Storage, and Power Modelling. Enact is LCP Delta's market-leading data visualisation, analytics and forecasting platform for short-term power markets. The platform is used by the majority of the GB power market to monitor minute-by-minute changes in day-ahead, intraday and balancing markets. Through the platform and our regular client engagement, we help traders, analysts and asset owners better understand market behaviour and make more informed decisions. While you will collaborate with multiple teams across LCP Delta, your day-to-day work will primarily involve developing and enhancing the Enact platform, working closely with developers, analysts and market specialists. What will you be doing? Your work will combine software development, market analysis and product thinking. Developing Enact You will play an active role in shaping the future direction of Enact, our short-term power markets analytics and visualisation platform. This includes: Designing, coding, and building data visualisations and analytical tools that help traders and asset owners interpret market behaviour Translating ideas for new metrics, datasets and visualisations into production software through code Developing across our technology stack, primarily: C# backend services Vue.js frontend visualisations Working closely with other developers and analysts to design features that are both technically robust and commercially valuable Taking ownership of ideas and features, from concept through to implementation and release Applying power market knowledge when adding new datasets, metrics and analytical tools to ensure they are useful and relevant to market participants Contributing ideas that shape the future direction of the platform, with the opportunity to make a real impact early on Coding is a core part of the role, and you will spend a significant proportion of your time developing new features and analytics within the Enact platform. C# experience is desirable but not essential; we are happy to train candidates who show a strong coding aptitude Market Analysis and Insight Alongside development work, you will also contribute to data analysis and market insight, including: Analysing market data to identify and explain key drivers behind market events and price movements Exploring interesting market behaviour and developing new metrics or visualisations to explain it Supporting market studies and deep dives into important developments in the GB power market Contributing to client discussions, presentations and written analysis Python skills are beneficial here, particularly for data analysis using tools such as pandas and numpy Staying Close to the Market Understanding how power markets evolve is essential to building useful analytics You will therefore: Track developments across wholesale, balancing and ancillary service markets Attend market webinars, events and conferences Engage with industry participants to understand the challenges traders and asset owners are facing Use this knowledge to inform the design of new analytics and visualisation tools What skills, experience and qualities are we looking for? We are looking for someone who combines technical curiosity, analytical thinking and an interest in energy markets. Key attributes include: A relevant BSc, MSc or PhD, or equivalent experience Strong problem-solving skills, with the ability to translate real-world market questions into analytical tools Coding experience in C#, Python or another modern programming language An interest in building software, dynamic visualisations, and data tools - coding will form a significant part of the role An interest in understanding what drives power market dynamics The ability to think critically about market behaviour and data Strong data analysis and communication skills Commercial awareness and the ability to think about what insights and tools will be valuable to clients Collaborative and team-oriented working style Experience with C# is beneficial but not required - we are happy to teach this on the job for candidates with strong programming fundamentals. What's in it for you? Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: For you: Hybrid working (varies by role and department) professional study support (where applicable) Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks For your family: Life assurance (6 x salary) Income protection Enhanced maternity/paternity/adoption and shared parental leave For your health: 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holidayPrivate medical insuranceDiscounted gym mem
Apr 07, 2026
Full time
Power Market Analytics Developer LCP Delta are looking for a Power Market Analytics Developer to join our short-term energy markets practice. This is an opportunity to work at the intersection of power market expertise, software development and data analysis, helping to shape the evolution of our market-leading trading platform, Enact. You will play a key role in transforming ideas about how power market data should be analysed and visualised into real features used daily by traders, analysts and asset owners across the GB power market. Coding is a central part of this role: you will help build both back-end data systems and front-end visualisations, turning market insight into powerful analytical tools. From early on, you will have the opportunity to take ownership of ideas, influence the direction of the platform and build solutions that directly impact how market participants understand power market dynamics. LCP Delta's Short-Term Power Markets Team The power markets practice at LCP Delta sits across several teams, including Power Trading, Storage, and Power Modelling. Enact is LCP Delta's market-leading data visualisation, analytics and forecasting platform for short-term power markets. The platform is used by the majority of the GB power market to monitor minute-by-minute changes in day-ahead, intraday and balancing markets. Through the platform and our regular client engagement, we help traders, analysts and asset owners better understand market behaviour and make more informed decisions. While you will collaborate with multiple teams across LCP Delta, your day-to-day work will primarily involve developing and enhancing the Enact platform, working closely with developers, analysts and market specialists. What will you be doing? Your work will combine software development, market analysis and product thinking. Developing Enact You will play an active role in shaping the future direction of Enact, our short-term power markets analytics and visualisation platform. This includes: Designing, coding, and building data visualisations and analytical tools that help traders and asset owners interpret market behaviour Translating ideas for new metrics, datasets and visualisations into production software through code Developing across our technology stack, primarily: C# backend services Vue.js frontend visualisations Working closely with other developers and analysts to design features that are both technically robust and commercially valuable Taking ownership of ideas and features, from concept through to implementation and release Applying power market knowledge when adding new datasets, metrics and analytical tools to ensure they are useful and relevant to market participants Contributing ideas that shape the future direction of the platform, with the opportunity to make a real impact early on Coding is a core part of the role, and you will spend a significant proportion of your time developing new features and analytics within the Enact platform. C# experience is desirable but not essential; we are happy to train candidates who show a strong coding aptitude Market Analysis and Insight Alongside development work, you will also contribute to data analysis and market insight, including: Analysing market data to identify and explain key drivers behind market events and price movements Exploring interesting market behaviour and developing new metrics or visualisations to explain it Supporting market studies and deep dives into important developments in the GB power market Contributing to client discussions, presentations and written analysis Python skills are beneficial here, particularly for data analysis using tools such as pandas and numpy Staying Close to the Market Understanding how power markets evolve is essential to building useful analytics You will therefore: Track developments across wholesale, balancing and ancillary service markets Attend market webinars, events and conferences Engage with industry participants to understand the challenges traders and asset owners are facing Use this knowledge to inform the design of new analytics and visualisation tools What skills, experience and qualities are we looking for? We are looking for someone who combines technical curiosity, analytical thinking and an interest in energy markets. Key attributes include: A relevant BSc, MSc or PhD, or equivalent experience Strong problem-solving skills, with the ability to translate real-world market questions into analytical tools Coding experience in C#, Python or another modern programming language An interest in building software, dynamic visualisations, and data tools - coding will form a significant part of the role An interest in understanding what drives power market dynamics The ability to think critically about market behaviour and data Strong data analysis and communication skills Commercial awareness and the ability to think about what insights and tools will be valuable to clients Collaborative and team-oriented working style Experience with C# is beneficial but not required - we are happy to teach this on the job for candidates with strong programming fundamentals. What's in it for you? Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: For you: Hybrid working (varies by role and department) professional study support (where applicable) Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks For your family: Life assurance (6 x salary) Income protection Enhanced maternity/paternity/adoption and shared parental leave For your health: 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holidayPrivate medical insuranceDiscounted gym mem
Role: AWS Solution Architect Location: LondonCareer Level: Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance, which requires 5 years continuous UK address history at the point of application. This role also requires British National citizenship. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: We are one of the world's leading providers of Cloud Solutions. You'll work on innovative projects with colleagues to drive collaboration from strategy through to implementation. You will be using the latest technologies with clients to help them get to the next level. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will: Work for tier-1 clients across industry sectors - helping them turn their cloud strategy into reality. Help design and deliver transformative cloud solutions - from migrating legacy applications onto Cloud, to building innovative, new cloud-native applications. Continue to learn and grow - we actively encourage and support continuous learning and certification. Serve as a cloud evangelist, educating customers on the value Cloud computing can bring to transform their business. In your role as a Manager you will: Design end-to-end AWS solutions across business, data, and application domains, ensuring scalability and resilience. Lead delivery teams and ensure solutions adhere to architectural best practice and governance standards. Apply cost optimisation principles and manage budgets effectively to deliver value-driven solutions. Drive cloud-first strategies, including modernisation of legacy workloads and adoption of serverless and containerised architectures. Implement robust security and governance controls, ensuring compliance with organisational and regulatory requirements. Guide and mentor consultants, ensuring technical quality and consistency across deliverables. Manage strategic cloud initiatives, such as migration programmes, network optimisation, and sovereignty compliance.
Apr 07, 2026
Full time
Role: AWS Solution Architect Location: LondonCareer Level: Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance, which requires 5 years continuous UK address history at the point of application. This role also requires British National citizenship. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: We are one of the world's leading providers of Cloud Solutions. You'll work on innovative projects with colleagues to drive collaboration from strategy through to implementation. You will be using the latest technologies with clients to help them get to the next level. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will: Work for tier-1 clients across industry sectors - helping them turn their cloud strategy into reality. Help design and deliver transformative cloud solutions - from migrating legacy applications onto Cloud, to building innovative, new cloud-native applications. Continue to learn and grow - we actively encourage and support continuous learning and certification. Serve as a cloud evangelist, educating customers on the value Cloud computing can bring to transform their business. In your role as a Manager you will: Design end-to-end AWS solutions across business, data, and application domains, ensuring scalability and resilience. Lead delivery teams and ensure solutions adhere to architectural best practice and governance standards. Apply cost optimisation principles and manage budgets effectively to deliver value-driven solutions. Drive cloud-first strategies, including modernisation of legacy workloads and adoption of serverless and containerised architectures. Implement robust security and governance controls, ensuring compliance with organisational and regulatory requirements. Guide and mentor consultants, ensuring technical quality and consistency across deliverables. Manage strategic cloud initiatives, such as migration programmes, network optimisation, and sovereignty compliance.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Ready to tackle the most complex challenges in energy trading? Indicium AI is a dynamic, fast-growing consultancy where you'll work alongside brilliant minds to solve the hardest data and AI problems facing the world's largest energy trading companies. As a Senior Energy Trading Consultant, you'll be at the forefront of transforming how global energy markets operate - architecting next-generation trading solutions that process billions in daily transactions and shape the future of energy. This isn't your typical consulting role. You'll have the autonomy and agility of a smaller company while working on enterprise-scale challenges that would typically require armies of consultants. Every engagement is high-stakes, every solution is cutting edge, and every client interaction shapes the direction of entire trading operations. You'll go from whiteboard sessions with CTOs in the morning to hands on solution design in the afternoon - all while building the consulting practice that will define the industry's next chapter. Key Responsibilities: Client Engagement & Strategic Leadership Lead client workshops to define and refine complex trading solution requirements across multiple energy commodities (power, gas, oil, renewables) Partner with senior client stakeholders (CTOs, Heads of Trading, Risk Directors) to understand business objectives and translate them into actionable solution roadmaps Develop compelling business cases that demonstrate ROI and value creation for trading solution investments Act as the primary client relationship owner for strategic engagements, maintaining executive level relationships throughout project lifecycles Facilitate cross functional stakeholder alignment between Trading, Risk, Operations, IT, and Regulatory teams Drive thought leadership discussions on industry trends, market structure evolution, and technology adoption strategies Solution Design & Requirements Management Lead requirements gathering for Front, Middle and Back Office use cases and shaping Mesh AI's approach to building bespoke solutions to solve these challenges Design end to end solution architectures that address complex trading workflows, risk management, and regulatory requirements Navigate the nuances of physical and financial energy trading flows, including basis trading, portfolio optimization, and asset backed trading strategies Define functional specifications for real time market data integration, position management, P&L calculation, and risk reporting systems Establish clear success criteria and KPIs for solution delivery, ensuring alignment with business objectives Complex Delivery Management Lead agile delivery of multi workstream programs involving trading systems, data platforms, and analytics solutions Coach and coordinate cross functional agile teams including data engineers, software developers, quantitative analysts, and business stakeholders Establish agile governance frameworks including sprint planning, retrospectives, and continuous improvement processes Drive rapid prototyping and iterative delivery approaches that enable early value realization and stakeholder feedback Facilitate agile ceremonies at scale including PI planning, release planning, and cross team coordination events Ensure regulatory compliance considerations (EMIR, MiFID II, REMIT) are integrated into agile delivery practices and sprint outcomes Required Experience & Expertise: Energy or Commodity Trading: 5+ years of experience in energy or commodity trading environments with deep understanding of multiple commodities: power, gas, oil, and/or renewable energy Trading Systems: Hands on experience with ETRM platforms (Endur, Allegro, Brady, Eka, etc.) and trading system architectures Risk Management: Understanding of energy trading risks including market, credit, operational, and regulatory risks Physical and Financial: Experience with both physical commodity flows and financial derivative instruments Consulting & Client Management Consulting Background: Ideally 5+ years in management consulting, preferably with Big 4, tier-1 strategy firms, or specialist energy consulting practices Stakeholder Management: Proven track record of managing C-level and senior executive relationships in complex, high stakes environments Business Case Development: Demonstrated ability to build compelling financial and strategic business cases for technology investments Workshop Facilitation: Expert level facilitation skills for requirements workshops, design sessions, and stakeholder alignment meetings Communication: Exceptional written and verbal communication skills with ability to present to board level audiences Agile Delivery & Program Management Agile Leadership: Experience leading large scale agile transformations and complex multi team delivery programs (>£5M value) Cross functional Leadership: Ability to lead diverse agile teams including business users, technologists, and external vendors without direct authority Change Management: Experience driving organisational change and user adoption using agile change management principles Vendor Management: Track record of managing agile delivery partnerships with technology vendors and system integrators Preferred Qualifications: Background in quantitative analysis or derivatives pricing Previous experience at energy trading companies, utilities, or investment banks Knowledge of emerging technologies in trading (AI/ML, cloud platforms) Why Indicium AI Fast growing start up organisation with huge opportunity for career growth Highly competitive salary package along with company bonus A hugely collaborative working environment where every person's viewpoint is considered - a chance to make your mark on the business from day one! Financially backed business meaning security and support for new initiatives and global market expansion Pick your own Gear! Macbooks, PCs, Accessories! Drive your development with a personal learning budget
Apr 07, 2026
Full time
Ready to tackle the most complex challenges in energy trading? Indicium AI is a dynamic, fast-growing consultancy where you'll work alongside brilliant minds to solve the hardest data and AI problems facing the world's largest energy trading companies. As a Senior Energy Trading Consultant, you'll be at the forefront of transforming how global energy markets operate - architecting next-generation trading solutions that process billions in daily transactions and shape the future of energy. This isn't your typical consulting role. You'll have the autonomy and agility of a smaller company while working on enterprise-scale challenges that would typically require armies of consultants. Every engagement is high-stakes, every solution is cutting edge, and every client interaction shapes the direction of entire trading operations. You'll go from whiteboard sessions with CTOs in the morning to hands on solution design in the afternoon - all while building the consulting practice that will define the industry's next chapter. Key Responsibilities: Client Engagement & Strategic Leadership Lead client workshops to define and refine complex trading solution requirements across multiple energy commodities (power, gas, oil, renewables) Partner with senior client stakeholders (CTOs, Heads of Trading, Risk Directors) to understand business objectives and translate them into actionable solution roadmaps Develop compelling business cases that demonstrate ROI and value creation for trading solution investments Act as the primary client relationship owner for strategic engagements, maintaining executive level relationships throughout project lifecycles Facilitate cross functional stakeholder alignment between Trading, Risk, Operations, IT, and Regulatory teams Drive thought leadership discussions on industry trends, market structure evolution, and technology adoption strategies Solution Design & Requirements Management Lead requirements gathering for Front, Middle and Back Office use cases and shaping Mesh AI's approach to building bespoke solutions to solve these challenges Design end to end solution architectures that address complex trading workflows, risk management, and regulatory requirements Navigate the nuances of physical and financial energy trading flows, including basis trading, portfolio optimization, and asset backed trading strategies Define functional specifications for real time market data integration, position management, P&L calculation, and risk reporting systems Establish clear success criteria and KPIs for solution delivery, ensuring alignment with business objectives Complex Delivery Management Lead agile delivery of multi workstream programs involving trading systems, data platforms, and analytics solutions Coach and coordinate cross functional agile teams including data engineers, software developers, quantitative analysts, and business stakeholders Establish agile governance frameworks including sprint planning, retrospectives, and continuous improvement processes Drive rapid prototyping and iterative delivery approaches that enable early value realization and stakeholder feedback Facilitate agile ceremonies at scale including PI planning, release planning, and cross team coordination events Ensure regulatory compliance considerations (EMIR, MiFID II, REMIT) are integrated into agile delivery practices and sprint outcomes Required Experience & Expertise: Energy or Commodity Trading: 5+ years of experience in energy or commodity trading environments with deep understanding of multiple commodities: power, gas, oil, and/or renewable energy Trading Systems: Hands on experience with ETRM platforms (Endur, Allegro, Brady, Eka, etc.) and trading system architectures Risk Management: Understanding of energy trading risks including market, credit, operational, and regulatory risks Physical and Financial: Experience with both physical commodity flows and financial derivative instruments Consulting & Client Management Consulting Background: Ideally 5+ years in management consulting, preferably with Big 4, tier-1 strategy firms, or specialist energy consulting practices Stakeholder Management: Proven track record of managing C-level and senior executive relationships in complex, high stakes environments Business Case Development: Demonstrated ability to build compelling financial and strategic business cases for technology investments Workshop Facilitation: Expert level facilitation skills for requirements workshops, design sessions, and stakeholder alignment meetings Communication: Exceptional written and verbal communication skills with ability to present to board level audiences Agile Delivery & Program Management Agile Leadership: Experience leading large scale agile transformations and complex multi team delivery programs (>£5M value) Cross functional Leadership: Ability to lead diverse agile teams including business users, technologists, and external vendors without direct authority Change Management: Experience driving organisational change and user adoption using agile change management principles Vendor Management: Track record of managing agile delivery partnerships with technology vendors and system integrators Preferred Qualifications: Background in quantitative analysis or derivatives pricing Previous experience at energy trading companies, utilities, or investment banks Knowledge of emerging technologies in trading (AI/ML, cloud platforms) Why Indicium AI Fast growing start up organisation with huge opportunity for career growth Highly competitive salary package along with company bonus A hugely collaborative working environment where every person's viewpoint is considered - a chance to make your mark on the business from day one! Financially backed business meaning security and support for new initiatives and global market expansion Pick your own Gear! Macbooks, PCs, Accessories! Drive your development with a personal learning budget
Principal EMEA Partner Business Development, Connect, AWS Job ID: AWS EMEA SARL (UK Branch) This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Senior Worldwide Specialty Seller to drive our Connect partner go-to-market (GTM) strategy for Amazon Connect solutions across Europe, Middle East, and Africa. Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data Profiles, and more). As a Senior Worldwide Specialty Seller, you will strategically build mind share and adoption of Amazon Connect practices across our strategic existing and new partners in the EMEA market. You will own and drive GTM strategies for Amazon Connect partners in your assigned EMEA territories. You will be responsible for developing and implementing key programs and initiatives to drive revenue and user adoption, ensuring new customers select AWS as their cloud provider for customer experience solutions via these partners. You will strategically identify Connect customers and opportunities, build and manage pipeline, lead Connect solution discussions for partners and customers, collaborate with our regional Connect teams to qualify and validate how and when we deliver our services via a regionally specific partner, oversee successful customer implementation of the solution, and own sales cycle and business goals for your territory. By establishing and growing business and technical relationships at senior levels, and managing strategic interactions with these stakeholders, you will drive top line revenue growth and overall end customer adoption and value through partners. You will work independently with our EMEA partner, go-to-market strategy and business development leaders to develop and implement strategic support, co-programming, and portfolio engagement to increase middle and tail of funnel outcomes and accelerate seller cycles in the field. You will also lead collaboration with cross functional teams in marketing, solutions architecture, and business development to execute a consistent coverage model, go-to-market strategy, and goals for the AWS business in Europe, Middle East, and Africa. Key job responsibilities Drive Customer Obsessed partner business strategies in the EMEA market. Develop and implement AWS go-to-market strategies with Connect partners in your assigned EMEA territories. Build and maintain strategic relationships with senior partner stakeholders. Accelerate customer adoption with partners by developing and executing comprehensive sales and business plans, leading well-developed sales engagements and successful GTM activities. Design and implement scalable programs and deliver insightful business reviews to unblock partner challenges and drive growth. Create operational planning documents and serve as an Amazon Connect subject matter expert for the EMEA market. Ensure customer and partner satisfaction through strategic engagement and relationship management. Expect moderate travel throughout Europe, Middle East, and Africa. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Experience working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking Experience working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage Experience in Go-To-Market, Business Development, Sales, or Consulting Experience developing strategies that influence leadership decisions at the organizational level Preferred Qualifications Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner Experience selling to Fortune 1000 or Global 2000 organizations Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apr 07, 2026
Full time
Principal EMEA Partner Business Development, Connect, AWS Job ID: AWS EMEA SARL (UK Branch) This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Senior Worldwide Specialty Seller to drive our Connect partner go-to-market (GTM) strategy for Amazon Connect solutions across Europe, Middle East, and Africa. Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data Profiles, and more). As a Senior Worldwide Specialty Seller, you will strategically build mind share and adoption of Amazon Connect practices across our strategic existing and new partners in the EMEA market. You will own and drive GTM strategies for Amazon Connect partners in your assigned EMEA territories. You will be responsible for developing and implementing key programs and initiatives to drive revenue and user adoption, ensuring new customers select AWS as their cloud provider for customer experience solutions via these partners. You will strategically identify Connect customers and opportunities, build and manage pipeline, lead Connect solution discussions for partners and customers, collaborate with our regional Connect teams to qualify and validate how and when we deliver our services via a regionally specific partner, oversee successful customer implementation of the solution, and own sales cycle and business goals for your territory. By establishing and growing business and technical relationships at senior levels, and managing strategic interactions with these stakeholders, you will drive top line revenue growth and overall end customer adoption and value through partners. You will work independently with our EMEA partner, go-to-market strategy and business development leaders to develop and implement strategic support, co-programming, and portfolio engagement to increase middle and tail of funnel outcomes and accelerate seller cycles in the field. You will also lead collaboration with cross functional teams in marketing, solutions architecture, and business development to execute a consistent coverage model, go-to-market strategy, and goals for the AWS business in Europe, Middle East, and Africa. Key job responsibilities Drive Customer Obsessed partner business strategies in the EMEA market. Develop and implement AWS go-to-market strategies with Connect partners in your assigned EMEA territories. Build and maintain strategic relationships with senior partner stakeholders. Accelerate customer adoption with partners by developing and executing comprehensive sales and business plans, leading well-developed sales engagements and successful GTM activities. Design and implement scalable programs and deliver insightful business reviews to unblock partner challenges and drive growth. Create operational planning documents and serve as an Amazon Connect subject matter expert for the EMEA market. Ensure customer and partner satisfaction through strategic engagement and relationship management. Expect moderate travel throughout Europe, Middle East, and Africa. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Experience working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking Experience working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage Experience in Go-To-Market, Business Development, Sales, or Consulting Experience developing strategies that influence leadership decisions at the organizational level Preferred Qualifications Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner Experience selling to Fortune 1000 or Global 2000 organizations Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Knowledge Lawyer - Commercial Litigation + Disputes Overview This is an exciting opportunity for a candidate with deep expertise in commercial disputes and litigation to be a member of our highly successful commercial disputes practice and our valued global Knowledge function, working in an international and diverse team, in an inclusive environment, directly contributing to the firm's client and people strategies. The focus of the role is commercial disputes, including providing support on key focus areas such as global private capital and M&A disputes. Knowledge of English law securities litigation is also highly desirable. Role summary/purpose of job The Knowledge Lawyer will focus on commercial disputes, working principally with practitioners in London, but with a global mindset and liaising with lawyers across our offices on global initiatives.The Freshfields litigation practice advises some of the world's biggest businesses, defending them against serious commercial and reputational threats. We are recognised as a market leader, advising on the most complex cross-border commercial litigation and multijurisdictional issues.The Knowledge Lawyer will monitor and provide expert insights into English commercial litigation and related developments, putting those developments in an international context. The Knowledge Lawyer should understand what these developments mean for our clients and practice and translate that into client and internal facing initiatives.This is an opportunity to work with leading practitioners in considering cutting edge legal issues, taking a leading role in horizon scanning to help our lawyers and clients stay up to date in a varied and evolving area of the law. Some previous experience of and an ability to cover private capital disputes and M&A disputes, or strong experience in another key sector such as the tech sector, would also be desirable.The Knowledge Lawyer will support the team on driving the further adoption of tech and AI within the practice, helping to define best practices and AI-enabled approaches that leverage the team's unique knowledge.The Knowledge Lawyer will bring deep expertise of this area and a willingness and ability to continue to develop in this space, with a view to: enabling the firm to provide market-leading client service: e.g. providing analysis on key developments, adopting a commercially-minded and practical approach to such analysis to help our lawyers understand the impacts for clients and our work, working closely with lawyers in the practice and other Knowledge colleagues to share relevant insights from client matters, and supporting effective delivery of legal services by helping to drive the appropriate adoption of tech and AI within the practice. helping grow the business of the firm: the Knowledge Lawyer will help raise the profile of the practice and strengthen client relationships by identifying opportunities for, and developing, client content, and contributing to reputation-enhancing publications and client conversations and education; and developing the legal skills of the lawyers in the practice : through internal training and by acting as a sounding board for legal queries, in each case upskilling our lawyers in this continually developing area of the law.The Knowledge Lawyer will be welcomed into the wider Knowledge community, made up of Knowledge Lawyers and other Knowledge & Information specialists, led by the firm's Co-Chief Knowledge Officers who focus on creating the framework for career satisfaction, high performance and excellence by fostering a supportive, inclusive, innovative, collaborative and purpose-driven culture across the function.Collaboration is key to the success of our Knowledge function. We work closely with colleagues with other specialisms e.g., marketing and business development, innovation and learning and development. Key responsibilities Enable the firm's lawyers to provide market-leading client service (including through the use of AI and legal tech). Monitor key legal developments and disseminate to lawyers in the practice - always considering the impact on internal knowledge products, profile raising and business development potential Work with partners and other senior stakeholders to develop house views & develop and update internal knowledge products (e.g. guidance notes or checklists) and drive the development of further best practices regarding the use of tech and AI on mandates. Capture insights from client mandates to draw out trends and themes and share internally. Reflect them as needed in internal knowledge products or internal and client training. Helping grow the business of the firm and strengthen client relationships Keep up to date on what is happening in the relevant area and help relevant stakeholders identify and pursue business opportunities and raise profile in accordance with the firm's strategy and priorities - including fostering their own internal and external networks. Drive the practice's approach to the market by identifying opportunities for client-facing knowledge products and thought leadership, in all cases demonstrating the practice's leading-edge legal technical capability and market awareness. Play a key role in client relationships by developing and, where appropriate, delivering, client training, seminars, and talking points. Developing the legal skills of the firm's lawyers Act as an internal advisor/consultant to lawyers working in the practice, understanding the developments and acting as a trusted sounding board on complex points. Working with other colleagues, to design, deliver and contribute (and to engage lawyers in the practice at all levels in delivering and contributing) to relevant training sessions - both on legal issues and practice points such as the appropriate use of AI within the practice area. International outlook and wider role Have an international outlook and share information and connect with colleagues as necessary. Build relationships and networks within the Knowledge function, across other disciplines and across the DR practice Work with other Knowledge colleagues to coordinate work, minimise duplication, manage risk, share practical tips and ensure that work product is optimised. Experience and qualifications Required Qualified lawyer in the UK with a strong academic background. A high level of relevant successful experience as a fee earner or a knowledge lawyer/professional support lawyer (or a combination) in a commercial disputes practice is essential. Strong and demonstrable interest in and experience of private capital disputes and M&A disputes, or another key sector such as tech, is desirable. Knowledge of English law securities litigation is also highly desirable. The individual will: Have a very sound knowledge of the law and practice of complex commercial disputes and English litigation. Demonstrate strong commercial awareness, always considering legal developments in the practice area through a commercial lens and anticipating the impact for clients. Possess a strong technology skills set, demonstrating an innovative mindset and proficiency in AI tools. The individual will lead by example in leveraging AI in their own work and actively contribute to the adoption and effective use of AI across the practice area(s), promoting its relevance for day-to-day work and ensuring strategic alignment of AI use cases with practice and client priorities. They will act as a role model internally and externally in this area. Have a growth mindset, a positive approach to managing change and be a self-starter. Have the aspiration and commitment to continuously acquire, build on and share knowledge, acting as a Knowledge champion and a role model. Be willing and able to act as a leader and take ownership of projects and drive them forward. Have excellent oral communication
Apr 07, 2026
Full time
Knowledge Lawyer - Commercial Litigation + Disputes Overview This is an exciting opportunity for a candidate with deep expertise in commercial disputes and litigation to be a member of our highly successful commercial disputes practice and our valued global Knowledge function, working in an international and diverse team, in an inclusive environment, directly contributing to the firm's client and people strategies. The focus of the role is commercial disputes, including providing support on key focus areas such as global private capital and M&A disputes. Knowledge of English law securities litigation is also highly desirable. Role summary/purpose of job The Knowledge Lawyer will focus on commercial disputes, working principally with practitioners in London, but with a global mindset and liaising with lawyers across our offices on global initiatives.The Freshfields litigation practice advises some of the world's biggest businesses, defending them against serious commercial and reputational threats. We are recognised as a market leader, advising on the most complex cross-border commercial litigation and multijurisdictional issues.The Knowledge Lawyer will monitor and provide expert insights into English commercial litigation and related developments, putting those developments in an international context. The Knowledge Lawyer should understand what these developments mean for our clients and practice and translate that into client and internal facing initiatives.This is an opportunity to work with leading practitioners in considering cutting edge legal issues, taking a leading role in horizon scanning to help our lawyers and clients stay up to date in a varied and evolving area of the law. Some previous experience of and an ability to cover private capital disputes and M&A disputes, or strong experience in another key sector such as the tech sector, would also be desirable.The Knowledge Lawyer will support the team on driving the further adoption of tech and AI within the practice, helping to define best practices and AI-enabled approaches that leverage the team's unique knowledge.The Knowledge Lawyer will bring deep expertise of this area and a willingness and ability to continue to develop in this space, with a view to: enabling the firm to provide market-leading client service: e.g. providing analysis on key developments, adopting a commercially-minded and practical approach to such analysis to help our lawyers understand the impacts for clients and our work, working closely with lawyers in the practice and other Knowledge colleagues to share relevant insights from client matters, and supporting effective delivery of legal services by helping to drive the appropriate adoption of tech and AI within the practice. helping grow the business of the firm: the Knowledge Lawyer will help raise the profile of the practice and strengthen client relationships by identifying opportunities for, and developing, client content, and contributing to reputation-enhancing publications and client conversations and education; and developing the legal skills of the lawyers in the practice : through internal training and by acting as a sounding board for legal queries, in each case upskilling our lawyers in this continually developing area of the law.The Knowledge Lawyer will be welcomed into the wider Knowledge community, made up of Knowledge Lawyers and other Knowledge & Information specialists, led by the firm's Co-Chief Knowledge Officers who focus on creating the framework for career satisfaction, high performance and excellence by fostering a supportive, inclusive, innovative, collaborative and purpose-driven culture across the function.Collaboration is key to the success of our Knowledge function. We work closely with colleagues with other specialisms e.g., marketing and business development, innovation and learning and development. Key responsibilities Enable the firm's lawyers to provide market-leading client service (including through the use of AI and legal tech). Monitor key legal developments and disseminate to lawyers in the practice - always considering the impact on internal knowledge products, profile raising and business development potential Work with partners and other senior stakeholders to develop house views & develop and update internal knowledge products (e.g. guidance notes or checklists) and drive the development of further best practices regarding the use of tech and AI on mandates. Capture insights from client mandates to draw out trends and themes and share internally. Reflect them as needed in internal knowledge products or internal and client training. Helping grow the business of the firm and strengthen client relationships Keep up to date on what is happening in the relevant area and help relevant stakeholders identify and pursue business opportunities and raise profile in accordance with the firm's strategy and priorities - including fostering their own internal and external networks. Drive the practice's approach to the market by identifying opportunities for client-facing knowledge products and thought leadership, in all cases demonstrating the practice's leading-edge legal technical capability and market awareness. Play a key role in client relationships by developing and, where appropriate, delivering, client training, seminars, and talking points. Developing the legal skills of the firm's lawyers Act as an internal advisor/consultant to lawyers working in the practice, understanding the developments and acting as a trusted sounding board on complex points. Working with other colleagues, to design, deliver and contribute (and to engage lawyers in the practice at all levels in delivering and contributing) to relevant training sessions - both on legal issues and practice points such as the appropriate use of AI within the practice area. International outlook and wider role Have an international outlook and share information and connect with colleagues as necessary. Build relationships and networks within the Knowledge function, across other disciplines and across the DR practice Work with other Knowledge colleagues to coordinate work, minimise duplication, manage risk, share practical tips and ensure that work product is optimised. Experience and qualifications Required Qualified lawyer in the UK with a strong academic background. A high level of relevant successful experience as a fee earner or a knowledge lawyer/professional support lawyer (or a combination) in a commercial disputes practice is essential. Strong and demonstrable interest in and experience of private capital disputes and M&A disputes, or another key sector such as tech, is desirable. Knowledge of English law securities litigation is also highly desirable. The individual will: Have a very sound knowledge of the law and practice of complex commercial disputes and English litigation. Demonstrate strong commercial awareness, always considering legal developments in the practice area through a commercial lens and anticipating the impact for clients. Possess a strong technology skills set, demonstrating an innovative mindset and proficiency in AI tools. The individual will lead by example in leveraging AI in their own work and actively contribute to the adoption and effective use of AI across the practice area(s), promoting its relevance for day-to-day work and ensuring strategic alignment of AI use cases with practice and client priorities. They will act as a role model internally and externally in this area. Have a growth mindset, a positive approach to managing change and be a self-starter. Have the aspiration and commitment to continuously acquire, build on and share knowledge, acting as a Knowledge champion and a role model. Be willing and able to act as a leader and take ownership of projects and drive them forward. Have excellent oral communication
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
This senior role leads national business development for an AI-driven diagnostic technology, driving strategic partnerships with healthcare providers, clinical networks, and major health systems. You will own the commercial strategy, build high-value relationships, and lead the full enterprise sales cycle for a next-generation medical AI platform. Client Details Our client is an innovative AI MedTech company developing advanced diagnostic solutions that support clinical decision-making and improve patient outcomes. Their technology uses machine learning and intelligent data analysis to enhance diagnostic accuracy, reduce clinical workload, and streamline pathways across multiple disease areas. Description As Business Development Director, you will lead national commercial expansion for an AI diagnostic platform, focusing on enterprise-level sales and strategic partnerships. This is a high-impact, consultative, and relationship-driven role requiring deep engagement with clinical, operational, and commercial stakeholders across healthcare. Key responsibilities include: Designing and executing the UK business development strategy for AI-driven diagnostic technology. Identifying, targeting, and securing partnerships with hospitals, private providers, imaging networks, pathology services, and integrated care organisations. Leading complex enterprise sales cycles involving pilots, evidence generation, clinical validation, procurement, and multi-stakeholder evaluation. Engaging with C-suite, clinical directors, diagnostic leads, digital transformation teams, and procurement leaders. Creating compelling value propositions focused on improved diagnostic accuracy, efficiency gains, and pathway optimisation. Collaborating with Product, Clinical, and Implementation teams to ensure successful onboarding, adoption, and long-term system integration. Representing the organisation at medical congresses, AI in healthcare events, and diagnostics conferences. Maintaining accurate forecasting, CRM discipline, and reporting on commercial progress. Leading strategic initiatives including market mapping, competitive positioning, and new vertical expansion. Profile The ideal candidate will bring: Senior commercial experience in medical devices, digital health, AI solutions, diagnostics, imaging, or health-tech enterprise sales. Proven track record in winning large, complex deals with healthcare organisations. Deep understanding of diagnostic workflows, clinical pathways, imaging, AI adoption, or digital transformation within healthcare. Ability to communicate complex technical value to both clinical and commercial audiences. Strategic business planning capability and experience shaping commercial go-to-market strategy. Strong C-suite engagement skills, with confidence managing multi-stakeholder procurement processes. A proactive, entrepreneurial mindset suited to a scaling technology organisation. Flexibility to travel across the UK (and internationally when required). Job Offer Highly competitive salary plus performance-driven bonus. Company car allowance or executive travel package. Strategic leadership role with national impact and visibility. Opportunity to shape commercial strategy in a fast-scaling AI diagnostics business. Collaborative, mission-driven culture with strong investment in innovation. Flexible working with UK travel and regular engagement with leading clinical partners.
Apr 07, 2026
Full time
This senior role leads national business development for an AI-driven diagnostic technology, driving strategic partnerships with healthcare providers, clinical networks, and major health systems. You will own the commercial strategy, build high-value relationships, and lead the full enterprise sales cycle for a next-generation medical AI platform. Client Details Our client is an innovative AI MedTech company developing advanced diagnostic solutions that support clinical decision-making and improve patient outcomes. Their technology uses machine learning and intelligent data analysis to enhance diagnostic accuracy, reduce clinical workload, and streamline pathways across multiple disease areas. Description As Business Development Director, you will lead national commercial expansion for an AI diagnostic platform, focusing on enterprise-level sales and strategic partnerships. This is a high-impact, consultative, and relationship-driven role requiring deep engagement with clinical, operational, and commercial stakeholders across healthcare. Key responsibilities include: Designing and executing the UK business development strategy for AI-driven diagnostic technology. Identifying, targeting, and securing partnerships with hospitals, private providers, imaging networks, pathology services, and integrated care organisations. Leading complex enterprise sales cycles involving pilots, evidence generation, clinical validation, procurement, and multi-stakeholder evaluation. Engaging with C-suite, clinical directors, diagnostic leads, digital transformation teams, and procurement leaders. Creating compelling value propositions focused on improved diagnostic accuracy, efficiency gains, and pathway optimisation. Collaborating with Product, Clinical, and Implementation teams to ensure successful onboarding, adoption, and long-term system integration. Representing the organisation at medical congresses, AI in healthcare events, and diagnostics conferences. Maintaining accurate forecasting, CRM discipline, and reporting on commercial progress. Leading strategic initiatives including market mapping, competitive positioning, and new vertical expansion. Profile The ideal candidate will bring: Senior commercial experience in medical devices, digital health, AI solutions, diagnostics, imaging, or health-tech enterprise sales. Proven track record in winning large, complex deals with healthcare organisations. Deep understanding of diagnostic workflows, clinical pathways, imaging, AI adoption, or digital transformation within healthcare. Ability to communicate complex technical value to both clinical and commercial audiences. Strategic business planning capability and experience shaping commercial go-to-market strategy. Strong C-suite engagement skills, with confidence managing multi-stakeholder procurement processes. A proactive, entrepreneurial mindset suited to a scaling technology organisation. Flexibility to travel across the UK (and internationally when required). Job Offer Highly competitive salary plus performance-driven bonus. Company car allowance or executive travel package. Strategic leadership role with national impact and visibility. Opportunity to shape commercial strategy in a fast-scaling AI diagnostics business. Collaborative, mission-driven culture with strong investment in innovation. Flexible working with UK travel and regular engagement with leading clinical partners.
Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case management transformation programmes, from discovery and requirements through to deployment, adoption and continuous improvement. Build and manage programme plans, budgets, risks, dependencies and governance frameworks. Ensure alignment with regulatory obligations (e.g., Ofwat commitments, GSS requirements) and wider customer experience strategies. Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes and service-level frameworks. Drive improvements across complaint handling, vulnerability management, billing enquiries, operational incidents and multi-channel customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles, data migration, UAT and go-live readiness activities. Stakeholder Engagement & Change Management Act as a key point of contact for senior leaders, operational teams, technology partners and regulatory stakeholders. Lead change management activities including comms, training and process redesign. Facilitate workshops, steering groups and governance forums to maintain momentum and alignment. Performance, Insight & Continuous Improvement Develop KPIs and reporting frameworks to track service performance, resolution efficiency, customer satisfaction and compliance. Ensure data accuracy, transparency and traceability within customer service processes. Support benefits realisation planning and drive measurable improvements in customer experience and operational efficiency. Skills & Experience Essential Extensive experience delivering customer service or case management transformation within utilities, public sector or regulated industries. Strong understanding of customer service operations, complaint handling and end-to-end case lifecycle management. Proven ability to manage multi-million-pound programmes with complex stakeholder environments. Experience in digital transformation, workflow automation and CRM/case management platforms. Excellent communication, facilitation and senior stakeholder management skills. Knowledge of project delivery methodologies (e.g., PRINCE2, Agile, MSP). Desirable Experience within the UK water industry and familiarity with Ofwat expectations. Knowledge of CRM and case management technologies such as Salesforce, Microsoft Dynamics or ServiceNow. Understanding of vulnerability strategies, customer segmentation and service assurance frameworks. Professional certifications (APM, PMP, MSP, etc.). Personal Attributes Customer-centric mindset with a passion for improving service delivery. Strong leadership presence and the ability to influence at all levels. Analytical, strategic thinker with the ability to translate insight into delivery. Collaborative, resilient and comfortable working in complex organisational environments. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 07, 2026
Seasonal
Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case management transformation programmes, from discovery and requirements through to deployment, adoption and continuous improvement. Build and manage programme plans, budgets, risks, dependencies and governance frameworks. Ensure alignment with regulatory obligations (e.g., Ofwat commitments, GSS requirements) and wider customer experience strategies. Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes and service-level frameworks. Drive improvements across complaint handling, vulnerability management, billing enquiries, operational incidents and multi-channel customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles, data migration, UAT and go-live readiness activities. Stakeholder Engagement & Change Management Act as a key point of contact for senior leaders, operational teams, technology partners and regulatory stakeholders. Lead change management activities including comms, training and process redesign. Facilitate workshops, steering groups and governance forums to maintain momentum and alignment. Performance, Insight & Continuous Improvement Develop KPIs and reporting frameworks to track service performance, resolution efficiency, customer satisfaction and compliance. Ensure data accuracy, transparency and traceability within customer service processes. Support benefits realisation planning and drive measurable improvements in customer experience and operational efficiency. Skills & Experience Essential Extensive experience delivering customer service or case management transformation within utilities, public sector or regulated industries. Strong understanding of customer service operations, complaint handling and end-to-end case lifecycle management. Proven ability to manage multi-million-pound programmes with complex stakeholder environments. Experience in digital transformation, workflow automation and CRM/case management platforms. Excellent communication, facilitation and senior stakeholder management skills. Knowledge of project delivery methodologies (e.g., PRINCE2, Agile, MSP). Desirable Experience within the UK water industry and familiarity with Ofwat expectations. Knowledge of CRM and case management technologies such as Salesforce, Microsoft Dynamics or ServiceNow. Understanding of vulnerability strategies, customer segmentation and service assurance frameworks. Professional certifications (APM, PMP, MSP, etc.). Personal Attributes Customer-centric mindset with a passion for improving service delivery. Strong leadership presence and the ability to influence at all levels. Analytical, strategic thinker with the ability to translate insight into delivery. Collaborative, resilient and comfortable working in complex organisational environments. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Apr 07, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
