Business Change Consultant Position Description At CGI, our Business Change Management Consultants help organisations turn incremental change into sustainable benefits. Working as part of our successful Business Consulting & Advisory Practice, you will partner with a diverse range of clients to ensure new technologies, services, and operating models deliver lasting value. In a period of unprecedented change, you will play a key role in shaping how organisations adapt, embed change, and realise benefits. You will be trusted to take ownership, think creatively, and work collaboratively, supported by a culture that encourages continual learning, professional growth, and meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be required to travel to both clients site and CGI offices 2 to 3 days a week. Your future duties and responsibilities Your future duties and responsibilities In this role, you will work closely with clients to plan, lead, and embed effective business change, ensuring new technologies, services, and processes are adopted and deliver measurable benefits at enterprise / portfolio level and/or at initiative level.You will assess change impacts, establish value governance models, define benefits frameworks, and guide organisations through complex and sometimes uncertain environments, providing clarity, leadership, and practical direction. Acting as a trusted advisor, you will engage confidently with stakeholders at all levels, shaping change strategies and roadmaps that align operational delivery with wider business objectives, and track measurable value at every step of the journey. You will focus on people impacted by change and will develop pathways for people to adapt and adopt new ways of working. You will analyse and understand learning and development needs, and develop engaging communications and learning materials for diverse stakeholder groups. You will also contribute to the ongoing growth of CGI's Enterprise & People Change capability, supporting proposition development, mentoring colleagues, and helping to evolve tools and methods. With strong support around you, you will balance hands-on client delivery with thought leadership, collaboration, and continuous improvement.Key responsibilities include:. Lead & Enable Change: Plan and deliver business change activities that drive adoption and realise tangible benefits Assess & Advise: Use business analysis and maturity assessment tools to identify challenges and define clear recommendations Design & Improve: Support process design, workflow optimisation, and target operating model development Engage & Influence: Build trusted relationships and influence stakeholders across all levels of client organisations Contribute & Grow: Support bid development, proposal writing, and the evolution of CGI's Business Change offerings Coach & Collaborate: Mentor junior consultants and contribute to knowledge sharing, workshops, and thought leadership. Required qualifications to be successful in this role You will be a mid to senior-level consultant with a strong background in business change management and advisory delivery. You should be comfortable operating in complex environments, leading change initiatives, and working collaboratively to deliver outcomes that align technology, people, and process. Essential qualifications and experience:. Proven experience applying business change management principles and best-practice methodologies. Strong track record of driving user adoption and realising measurable benefits. Experience developing and using benefits realisation frameworks. Excellent communication, stakeholder management, and relationship-building skills. Ability to produce high-quality written materials, reports, and client-facing presentations Ability to produce engaging communications, training materials and other assets to enable people to prepare for change Experience working on or alongside IT-enabled change or transformation programmes. Qualification or significant experience in using change-related methodologies such as Prosci, PCI, APM Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 24, 2026
Full time
Business Change Consultant Position Description At CGI, our Business Change Management Consultants help organisations turn incremental change into sustainable benefits. Working as part of our successful Business Consulting & Advisory Practice, you will partner with a diverse range of clients to ensure new technologies, services, and operating models deliver lasting value. In a period of unprecedented change, you will play a key role in shaping how organisations adapt, embed change, and realise benefits. You will be trusted to take ownership, think creatively, and work collaboratively, supported by a culture that encourages continual learning, professional growth, and meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be required to travel to both clients site and CGI offices 2 to 3 days a week. Your future duties and responsibilities Your future duties and responsibilities In this role, you will work closely with clients to plan, lead, and embed effective business change, ensuring new technologies, services, and processes are adopted and deliver measurable benefits at enterprise / portfolio level and/or at initiative level.You will assess change impacts, establish value governance models, define benefits frameworks, and guide organisations through complex and sometimes uncertain environments, providing clarity, leadership, and practical direction. Acting as a trusted advisor, you will engage confidently with stakeholders at all levels, shaping change strategies and roadmaps that align operational delivery with wider business objectives, and track measurable value at every step of the journey. You will focus on people impacted by change and will develop pathways for people to adapt and adopt new ways of working. You will analyse and understand learning and development needs, and develop engaging communications and learning materials for diverse stakeholder groups. You will also contribute to the ongoing growth of CGI's Enterprise & People Change capability, supporting proposition development, mentoring colleagues, and helping to evolve tools and methods. With strong support around you, you will balance hands-on client delivery with thought leadership, collaboration, and continuous improvement.Key responsibilities include:. Lead & Enable Change: Plan and deliver business change activities that drive adoption and realise tangible benefits Assess & Advise: Use business analysis and maturity assessment tools to identify challenges and define clear recommendations Design & Improve: Support process design, workflow optimisation, and target operating model development Engage & Influence: Build trusted relationships and influence stakeholders across all levels of client organisations Contribute & Grow: Support bid development, proposal writing, and the evolution of CGI's Business Change offerings Coach & Collaborate: Mentor junior consultants and contribute to knowledge sharing, workshops, and thought leadership. Required qualifications to be successful in this role You will be a mid to senior-level consultant with a strong background in business change management and advisory delivery. You should be comfortable operating in complex environments, leading change initiatives, and working collaboratively to deliver outcomes that align technology, people, and process. Essential qualifications and experience:. Proven experience applying business change management principles and best-practice methodologies. Strong track record of driving user adoption and realising measurable benefits. Experience developing and using benefits realisation frameworks. Excellent communication, stakeholder management, and relationship-building skills. Ability to produce high-quality written materials, reports, and client-facing presentations Ability to produce engaging communications, training materials and other assets to enable people to prepare for change Experience working on or alongside IT-enabled change or transformation programmes. Qualification or significant experience in using change-related methodologies such as Prosci, PCI, APM Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Mar 24, 2026
Full time
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Lead Change Manager Position Description CGI is delivering large-scale IT integration and transformation programmes that are reshaping how the energy sector operates. As a Change Manager within our Energy practice, you will play a critical role in ensuring complex changes to ERP, Operations and HSE systems, and Digital & Analytics solutions are successfully adopted by frontline users and leadership. Working at the intersection of people, process and technology, you will help turn transformation into lasting business outcomes. At CGI, you are trusted to take ownership of your work, encouraged to bring thoughtful, creative approaches to complex change, and supported by a collaborative network of experts committed to shared success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role is based in Aberdeen, working in a hybrid model, with regular on-site presence (typically 2-3 times per week and as required for workshops and key events). Your future duties and responsibilities In this role, you will design and deliver the change approach for one or more technology-enabled transformation projects, ensuring that impacts are clearly understood and that users are supported through transition. You will operate within a structured stage-gate governance model while applying Agile ways of working where they add value. Working closely with project managers, business analysts, technical leads and client sponsors, you will ensure that new processes and systems are understood, accepted and safely embedded in production and HSE-critical environments. You will take ownership of change outcomes while collaborating across teams to support sustainable adoption. Key responsibilities • Assess & Plan change impacts, stakeholder engagement and integrated change plans • Engage & Communicate with leaders, managers and end users, tailoring messages to diverse audiences • Prepare & Enable users through training, briefings and supporting materials • Monitor & Support adoption, readiness and go-live activities, including hypercare support • Collaborate & Integrate change activities with project plans, milestones and governance • Champion & Embed new ways of working and behaviours across complex delivery environments Required qualifications to be successful in this role To succeed, you will bring strong experience delivering business or organisational change on technology-enabled programmes, with the confidence to work across senior stakeholders and frontline users. You will be comfortable leading change activities while working collaboratively to achieve shared outcomes. Essential qualifications • Proven experience delivering change management or OCM activities on IT or business transformation programmes • Strong skills in change impact assessment, stakeholder mapping and change planning • Excellent communication and facilitation skills, including workshops and written communications • Extensive experience in business change or organisational change roles • Ability to work on-site in Aberdeen weekly and as required for workshops and key meetings Desirable qualifications • Formal change management certification (e.g. Prosci/ADKAR, APMG Change, CCMP) or equivalent experience • Experience supporting ERP, Operations/HSE, or Data & Analytics change initiatives • Background in energy, utilities, or other asset-intensive or safety-critical sectors Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 24, 2026
Full time
Lead Change Manager Position Description CGI is delivering large-scale IT integration and transformation programmes that are reshaping how the energy sector operates. As a Change Manager within our Energy practice, you will play a critical role in ensuring complex changes to ERP, Operations and HSE systems, and Digital & Analytics solutions are successfully adopted by frontline users and leadership. Working at the intersection of people, process and technology, you will help turn transformation into lasting business outcomes. At CGI, you are trusted to take ownership of your work, encouraged to bring thoughtful, creative approaches to complex change, and supported by a collaborative network of experts committed to shared success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role is based in Aberdeen, working in a hybrid model, with regular on-site presence (typically 2-3 times per week and as required for workshops and key events). Your future duties and responsibilities In this role, you will design and deliver the change approach for one or more technology-enabled transformation projects, ensuring that impacts are clearly understood and that users are supported through transition. You will operate within a structured stage-gate governance model while applying Agile ways of working where they add value. Working closely with project managers, business analysts, technical leads and client sponsors, you will ensure that new processes and systems are understood, accepted and safely embedded in production and HSE-critical environments. You will take ownership of change outcomes while collaborating across teams to support sustainable adoption. Key responsibilities • Assess & Plan change impacts, stakeholder engagement and integrated change plans • Engage & Communicate with leaders, managers and end users, tailoring messages to diverse audiences • Prepare & Enable users through training, briefings and supporting materials • Monitor & Support adoption, readiness and go-live activities, including hypercare support • Collaborate & Integrate change activities with project plans, milestones and governance • Champion & Embed new ways of working and behaviours across complex delivery environments Required qualifications to be successful in this role To succeed, you will bring strong experience delivering business or organisational change on technology-enabled programmes, with the confidence to work across senior stakeholders and frontline users. You will be comfortable leading change activities while working collaboratively to achieve shared outcomes. Essential qualifications • Proven experience delivering change management or OCM activities on IT or business transformation programmes • Strong skills in change impact assessment, stakeholder mapping and change planning • Excellent communication and facilitation skills, including workshops and written communications • Extensive experience in business change or organisational change roles • Ability to work on-site in Aberdeen weekly and as required for workshops and key meetings Desirable qualifications • Formal change management certification (e.g. Prosci/ADKAR, APMG Change, CCMP) or equivalent experience • Experience supporting ERP, Operations/HSE, or Data & Analytics change initiatives • Background in energy, utilities, or other asset-intensive or safety-critical sectors Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Head of Marketing - Manchester (FinTech) Our client, a fast-growing fintech innovator, is seeking a Head of Marketing with deep expertise in digital demand generation to lead the UK marketing function. This role is central to accelerating customer acquisition, strengthening market presence, and building a scalable, data-driven growth engine that fuels commercial performance. The successful candidate will shape and execute a high-impact marketing strategy that positions the business as a leading fintech partner, drives qualified pipeline, and delivers measurable ROI. This is a senior, hands-on role working closely with the UK leadership team to ensure marketing is a core driver of revenue and market expansion. Key Responsibilities Develop and execute a fintech-focused, performance-led marketing strategy with a strong emphasis on digital lead generation, conversion optimisation, and pipeline acceleration. Own end-to-end demand generation and nurture programmes , tightly aligned with sales and revenue targets. Partner with senior leadership to support customer acquisition, market penetration, and product adoption across the UK. Lead multi-channel campaigns across digital, paid media, social, content, and automation , leveraging data and technology to scale efficiently. Position marketing as a high-performance, insight-driven function that consistently delivers high-quality, sales-ready leads. Monitor and report on campaign performance, funnel metrics, CAC, ROI, and pipeline contribution , providing accurate forecasting and actionable insights. Lead, coach, and develop a marketing team with a strong focus on digital capability, experimentation, and commercial impact . Manage and optimise the marketing budget to maximise return and support sustainable growth. Act as brand guardian , ensuring consistent messaging, value proposition clarity, and a frictionless customer experience across all touchpoints. Build strong relationships with internal teams, external agencies, and strategic partners within the fintech ecosystem. Maintain a hands-on approach, contributing directly to campaign execution where needed. Person Specification Proven experience in a lead-generation-driven marketing role within fintech or B2B financial services . Demonstrated success in building and scaling digital demand generation engines that drive measurable revenue growth. Strong understanding of fintech customer journeys , digital channels, and emerging technologies shaping the sector. Hands-on experience with marketing automation , ideally Salesforce and Pardot, and a strong grasp of data-driven optimisation. Commercially minded, analytical, and highly performance-focused. Strong leadership skills with the ability to inspire, develop, and elevate a high-performing team. Strategic thinker with the confidence to operate at Board level while remaining operationally hands-on. Experience developing KPIs, managing performance, and using data to optimise results. Agile, solutions-focused, and comfortable operating in a fast-paced, scale-up environment. Benefits 25 days holiday + bank holidays Hybrid working Training & development budgets Interested? Click Apply Now . Head of Marketing - Manchester
Mar 24, 2026
Full time
Head of Marketing - Manchester (FinTech) Our client, a fast-growing fintech innovator, is seeking a Head of Marketing with deep expertise in digital demand generation to lead the UK marketing function. This role is central to accelerating customer acquisition, strengthening market presence, and building a scalable, data-driven growth engine that fuels commercial performance. The successful candidate will shape and execute a high-impact marketing strategy that positions the business as a leading fintech partner, drives qualified pipeline, and delivers measurable ROI. This is a senior, hands-on role working closely with the UK leadership team to ensure marketing is a core driver of revenue and market expansion. Key Responsibilities Develop and execute a fintech-focused, performance-led marketing strategy with a strong emphasis on digital lead generation, conversion optimisation, and pipeline acceleration. Own end-to-end demand generation and nurture programmes , tightly aligned with sales and revenue targets. Partner with senior leadership to support customer acquisition, market penetration, and product adoption across the UK. Lead multi-channel campaigns across digital, paid media, social, content, and automation , leveraging data and technology to scale efficiently. Position marketing as a high-performance, insight-driven function that consistently delivers high-quality, sales-ready leads. Monitor and report on campaign performance, funnel metrics, CAC, ROI, and pipeline contribution , providing accurate forecasting and actionable insights. Lead, coach, and develop a marketing team with a strong focus on digital capability, experimentation, and commercial impact . Manage and optimise the marketing budget to maximise return and support sustainable growth. Act as brand guardian , ensuring consistent messaging, value proposition clarity, and a frictionless customer experience across all touchpoints. Build strong relationships with internal teams, external agencies, and strategic partners within the fintech ecosystem. Maintain a hands-on approach, contributing directly to campaign execution where needed. Person Specification Proven experience in a lead-generation-driven marketing role within fintech or B2B financial services . Demonstrated success in building and scaling digital demand generation engines that drive measurable revenue growth. Strong understanding of fintech customer journeys , digital channels, and emerging technologies shaping the sector. Hands-on experience with marketing automation , ideally Salesforce and Pardot, and a strong grasp of data-driven optimisation. Commercially minded, analytical, and highly performance-focused. Strong leadership skills with the ability to inspire, develop, and elevate a high-performing team. Strategic thinker with the confidence to operate at Board level while remaining operationally hands-on. Experience developing KPIs, managing performance, and using data to optimise results. Agile, solutions-focused, and comfortable operating in a fast-paced, scale-up environment. Benefits 25 days holiday + bank holidays Hybrid working Training & development budgets Interested? Click Apply Now . Head of Marketing - Manchester
Business Process Consultant Position Description At CGI, you'll play a pivotal role in shaping how organisations work, helping clients simplify complexity, unlock value, and deliver lasting transformation. This role sits at the heart of high-impact change, where insight-led process design, data-driven decisions, and collaborative delivery combine to achieve measurable outcomes. You'll work alongside talented colleagues who take ownership of their work, think creatively to solve real-world challenges, and support one another to succeed. By partnering closely with clients and leveraging proven approaches, you'll help organisations operate smarter, adapt faster, and realise sustainable business benefits. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will be expect on client site/CGI Offices 1-2 days a week on average. Your future duties and responsibilities In this role, you will lead and support end-to-end process analysis and design across complex client environments, helping organisations understand how work is done today and how it can be improved tomorrow. You will work closely with senior stakeholders to challenge assumptions, facilitate collaborative workshops, and translate business needs into pragmatic, value-focused solutions that deliver measurable outcomes. You will take ownership of defined workstreams or small engagements, balancing quality, risk, and delivery while contributing to wider transformation initiatives. Supported by experienced colleagues and proven methods, you'll have the space to innovate, share knowledge, and help grow capability across the practice. Key responsibilities include: Lead & analyse end-to-end process mapping, optimisation, and redesign initiatives Facilitate & advise through client workshops and senior stakeholder engagements Design & support change initiatives, including impact and adoption planning Use data & insight to define KPIs, identify root causes, and track benefits Manage & deliver workstreams in line with CGI governance and quality standards Build & maintain trusted relationships across clients and delivery teams Coach & support junior consultants and review high-quality client outputs Contribute & shape proposals, estimates, and future client opportunities Required qualifications to be successful in this role You will bring strong experience in process analysis, consulting, or transformation roles, with the confidence to work directly with clients and lead defined pieces of work. You combine structured thinking with a collaborative mindset, using data and insight to influence decisions and deliver practical change. - Proven experience in process mapping and optimisation (Lean, Six Sigma, BPMN, or similar) - Strong client-facing consulting skills with senior stakeholder engagement - Experience supporting business change and transformation initiatives - Ability to use qualitative and quantitative data to inform recommendations - Experience managing workstreams, risks, and delivery governance - Clear, confident communication with both technical and non-technical audiences - Exposure to tools such as Soroco (desirable) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 24, 2026
Full time
Business Process Consultant Position Description At CGI, you'll play a pivotal role in shaping how organisations work, helping clients simplify complexity, unlock value, and deliver lasting transformation. This role sits at the heart of high-impact change, where insight-led process design, data-driven decisions, and collaborative delivery combine to achieve measurable outcomes. You'll work alongside talented colleagues who take ownership of their work, think creatively to solve real-world challenges, and support one another to succeed. By partnering closely with clients and leveraging proven approaches, you'll help organisations operate smarter, adapt faster, and realise sustainable business benefits. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will be expect on client site/CGI Offices 1-2 days a week on average. Your future duties and responsibilities In this role, you will lead and support end-to-end process analysis and design across complex client environments, helping organisations understand how work is done today and how it can be improved tomorrow. You will work closely with senior stakeholders to challenge assumptions, facilitate collaborative workshops, and translate business needs into pragmatic, value-focused solutions that deliver measurable outcomes. You will take ownership of defined workstreams or small engagements, balancing quality, risk, and delivery while contributing to wider transformation initiatives. Supported by experienced colleagues and proven methods, you'll have the space to innovate, share knowledge, and help grow capability across the practice. Key responsibilities include: Lead & analyse end-to-end process mapping, optimisation, and redesign initiatives Facilitate & advise through client workshops and senior stakeholder engagements Design & support change initiatives, including impact and adoption planning Use data & insight to define KPIs, identify root causes, and track benefits Manage & deliver workstreams in line with CGI governance and quality standards Build & maintain trusted relationships across clients and delivery teams Coach & support junior consultants and review high-quality client outputs Contribute & shape proposals, estimates, and future client opportunities Required qualifications to be successful in this role You will bring strong experience in process analysis, consulting, or transformation roles, with the confidence to work directly with clients and lead defined pieces of work. You combine structured thinking with a collaborative mindset, using data and insight to influence decisions and deliver practical change. - Proven experience in process mapping and optimisation (Lean, Six Sigma, BPMN, or similar) - Strong client-facing consulting skills with senior stakeholder engagement - Experience supporting business change and transformation initiatives - Ability to use qualitative and quantitative data to inform recommendations - Experience managing workstreams, risks, and delivery governance - Clear, confident communication with both technical and non-technical audiences - Exposure to tools such as Soroco (desirable) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Service Management SME Position Description At CGI, we design and deliver next-generation digital services that enable organisations to operate with resilience, efficiency and confidence. As a Service Management SME within our Scotland & Northern Ireland business, you will shape the service models that underpin major transformation programmes, ensuring operational excellence from day one. Acting as Service Lead on strategic bids, you will combine deep service management expertise with commercial insight to create scalable, high-performing solutions aligned to client outcomes. This is an opportunity to influence complex deals, strengthen our regional growth and collaborate with talented colleagues to turn service strategy into measurable, sustainable results. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of some engagements, you may be required to undergo UK Security Clearance. This is a hybrid position, with a strong preference for candidates based in Northern Ireland, though travel to NI will be supported where required. Your future duties and responsibilities In this role, you will act as Service Lead on large, strategic bids and transformation opportunities, designing end-to-end service management models that align operational performance with client strategy. You will interpret business requirements and translate them into scalable service frameworks, defining SLAs, KPIs, governance structures and transition approaches that ensure resilient, high-quality service delivery. Working closely with bid, commercial and delivery teams, you will develop cost-effective, executable propositions that differentiate CGI in competitive processes. You will establish governance, risk and assurance mechanisms, oversee service transition and mobilisation, and embed continuous improvement practices that enhance customer satisfaction and long-term value. Through clear stakeholder engagement and strong operational leadership, you will strengthen CGI's service capability across Scotland, Northern Ireland and beyond. Key responsibilities: • Design & Shape: Develop end-to-end service management models for strategic bids. • Align & Translate: Convert client operational needs into structured service frameworks. • Mobilise & Transition: Lead service transition planning and implementation. • Govern & Assure: Establish SLAs, KPIs, reporting and compliance controls. • Manage & Mitigate: Identify and address service delivery risks and dependencies. • Engage & Influence: Build trusted relationships with stakeholders and suppliers. • Improve & Optimise: Drive continuous service improvement and best practice adoption. Required qualifications to be successful in this role To succeed, you will bring significant experience in service management within complex IT and transformation environments, ideally with exposure to pre-sales and bid support. You will combine strong operational expertise with commercial awareness, demonstrating the ability to design practical, scalable service models aligned to client outcomes. Excellent stakeholder engagement and governance capability are essential. Essential qualifications: • You should have extensive experience in IT Service Management, ideally aligned to ITIL best practice. • Proven experience supporting bids or competitive dialogue processes. • Strong experience designing service models, SLAs, OLAs and KPI frameworks. • Demonstrated ability to manage service transition and mobilisation activities. • Experience establishing governance, risk and assurance mechanisms. • Excellent stakeholder communication and influencing skills. • Ability to travel to Northern Ireland as required (NI-based candidates preferred). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 24, 2026
Full time
Service Management SME Position Description At CGI, we design and deliver next-generation digital services that enable organisations to operate with resilience, efficiency and confidence. As a Service Management SME within our Scotland & Northern Ireland business, you will shape the service models that underpin major transformation programmes, ensuring operational excellence from day one. Acting as Service Lead on strategic bids, you will combine deep service management expertise with commercial insight to create scalable, high-performing solutions aligned to client outcomes. This is an opportunity to influence complex deals, strengthen our regional growth and collaborate with talented colleagues to turn service strategy into measurable, sustainable results. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of some engagements, you may be required to undergo UK Security Clearance. This is a hybrid position, with a strong preference for candidates based in Northern Ireland, though travel to NI will be supported where required. Your future duties and responsibilities In this role, you will act as Service Lead on large, strategic bids and transformation opportunities, designing end-to-end service management models that align operational performance with client strategy. You will interpret business requirements and translate them into scalable service frameworks, defining SLAs, KPIs, governance structures and transition approaches that ensure resilient, high-quality service delivery. Working closely with bid, commercial and delivery teams, you will develop cost-effective, executable propositions that differentiate CGI in competitive processes. You will establish governance, risk and assurance mechanisms, oversee service transition and mobilisation, and embed continuous improvement practices that enhance customer satisfaction and long-term value. Through clear stakeholder engagement and strong operational leadership, you will strengthen CGI's service capability across Scotland, Northern Ireland and beyond. Key responsibilities: • Design & Shape: Develop end-to-end service management models for strategic bids. • Align & Translate: Convert client operational needs into structured service frameworks. • Mobilise & Transition: Lead service transition planning and implementation. • Govern & Assure: Establish SLAs, KPIs, reporting and compliance controls. • Manage & Mitigate: Identify and address service delivery risks and dependencies. • Engage & Influence: Build trusted relationships with stakeholders and suppliers. • Improve & Optimise: Drive continuous service improvement and best practice adoption. Required qualifications to be successful in this role To succeed, you will bring significant experience in service management within complex IT and transformation environments, ideally with exposure to pre-sales and bid support. You will combine strong operational expertise with commercial awareness, demonstrating the ability to design practical, scalable service models aligned to client outcomes. Excellent stakeholder engagement and governance capability are essential. Essential qualifications: • You should have extensive experience in IT Service Management, ideally aligned to ITIL best practice. • Proven experience supporting bids or competitive dialogue processes. • Strong experience designing service models, SLAs, OLAs and KPI frameworks. • Demonstrated ability to manage service transition and mobilisation activities. • Experience establishing governance, risk and assurance mechanisms. • Excellent stakeholder communication and influencing skills. • Ability to travel to Northern Ireland as required (NI-based candidates preferred). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Senior Programme Manager - Bid & Transformation (Pre-Sales SME) Position Description At CGI, we deliver complex transformation programmes that reshape organisations and create measurable, lasting impact. As a Programme Manager Bid SME within our Scotland & Northern Ireland business, you will play a pivotal role in shaping and securing large-scale strategic deals, designing robust, outcome-focused delivery approaches that enable successful transformation. Acting as Programme Lead on major bids, you will combine deep programme expertise with strong commercial insight to develop compelling, executable propositions. This is an opportunity to influence high-value engagements across the public and private sectors, strengthen our regional growth, and collaborate with talented colleagues to turn ambitious strategies into achievable results. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of some engagements, you may be required to undergo UK Security Clearance. This is a hybrid position, with a strong preference for candidates based in Northern Ireland, though travel to Belfast will be supported where required. Your future duties and responsibilities In this role, you will act as Programme Lead on large, strategic bids and transformation opportunities, shaping the end-to-end delivery model that underpins CGI's client propositions. You will interpret client strategy and translate it into structured, outcome-driven programme designs, defining governance frameworks, mobilisation plans, phasing, resourcing models and financial controls to ensure successful execution. Working across pre-sales and delivery teams, you will bring clarity, rigour and commercial awareness to complex opportunities. You will provide senior oversight across multiple workstreams, establishing robust governance, managing risks and dependencies, and ensuring alignment to scope, schedule, cost and benefits realisation. By engaging confidently with executive stakeholders and delivery partners, you will build trust, maintain transparency and position CGI as a reliable, forward-thinking transformation partner, while continuously strengthening our programme capability across Scotland, Northern Ireland and beyond. Key responsibilities: • Shape & Lead: Design and own programme delivery approaches for strategic bids. • Mobilise & Structure: Define governance, phasing, milestones and operating models. • Engage & Influence: Build trusted relationships with senior client stakeholders. • Assure & Control: Establish RAID management, reporting and quality assurance frameworks. • Manage & Mitigate: Oversee programme-level risks, issues and dependencies. • Align & Govern: Support commercial, financial and contractual oversight. • Improve & Strengthen: Drive continuous improvement and best practice adoption. Required qualifications to be successful in this role To succeed, you will bring significant experience leading complex programmes and shaping delivery approaches within large-scale transformation environments. You will combine structured programme management expertise with commercial awareness and pre-sales experience, demonstrating the ability to design credible, executable solutions aligned to client strategy. Strong stakeholder engagement and governance capability are essential. Essential qualifications: • You should have extensive experience managing large, complex transformation programmes. • Proven experience supporting bids and competitive dialogue processes. • Strong knowledge of programme governance, mobilisation and delivery frameworks. • Demonstrated ability to manage programme-level risk, financial oversight and controls. • Experience engaging senior stakeholders and executive sponsors. • Strong commercial awareness and understanding of contractual environments. • Ability to travel to Northern Ireland as required (NI-based candidates preferred). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 24, 2026
Full time
Senior Programme Manager - Bid & Transformation (Pre-Sales SME) Position Description At CGI, we deliver complex transformation programmes that reshape organisations and create measurable, lasting impact. As a Programme Manager Bid SME within our Scotland & Northern Ireland business, you will play a pivotal role in shaping and securing large-scale strategic deals, designing robust, outcome-focused delivery approaches that enable successful transformation. Acting as Programme Lead on major bids, you will combine deep programme expertise with strong commercial insight to develop compelling, executable propositions. This is an opportunity to influence high-value engagements across the public and private sectors, strengthen our regional growth, and collaborate with talented colleagues to turn ambitious strategies into achievable results. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of some engagements, you may be required to undergo UK Security Clearance. This is a hybrid position, with a strong preference for candidates based in Northern Ireland, though travel to Belfast will be supported where required. Your future duties and responsibilities In this role, you will act as Programme Lead on large, strategic bids and transformation opportunities, shaping the end-to-end delivery model that underpins CGI's client propositions. You will interpret client strategy and translate it into structured, outcome-driven programme designs, defining governance frameworks, mobilisation plans, phasing, resourcing models and financial controls to ensure successful execution. Working across pre-sales and delivery teams, you will bring clarity, rigour and commercial awareness to complex opportunities. You will provide senior oversight across multiple workstreams, establishing robust governance, managing risks and dependencies, and ensuring alignment to scope, schedule, cost and benefits realisation. By engaging confidently with executive stakeholders and delivery partners, you will build trust, maintain transparency and position CGI as a reliable, forward-thinking transformation partner, while continuously strengthening our programme capability across Scotland, Northern Ireland and beyond. Key responsibilities: • Shape & Lead: Design and own programme delivery approaches for strategic bids. • Mobilise & Structure: Define governance, phasing, milestones and operating models. • Engage & Influence: Build trusted relationships with senior client stakeholders. • Assure & Control: Establish RAID management, reporting and quality assurance frameworks. • Manage & Mitigate: Oversee programme-level risks, issues and dependencies. • Align & Govern: Support commercial, financial and contractual oversight. • Improve & Strengthen: Drive continuous improvement and best practice adoption. Required qualifications to be successful in this role To succeed, you will bring significant experience leading complex programmes and shaping delivery approaches within large-scale transformation environments. You will combine structured programme management expertise with commercial awareness and pre-sales experience, demonstrating the ability to design credible, executable solutions aligned to client strategy. Strong stakeholder engagement and governance capability are essential. Essential qualifications: • You should have extensive experience managing large, complex transformation programmes. • Proven experience supporting bids and competitive dialogue processes. • Strong knowledge of programme governance, mobilisation and delivery frameworks. • Demonstrated ability to manage programme-level risk, financial oversight and controls. • Experience engaging senior stakeholders and executive sponsors. • Strong commercial awareness and understanding of contractual environments. • Ability to travel to Northern Ireland as required (NI-based candidates preferred). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Software Asset & Configuration Management Consultant Position Description Discover where complex challenges translate into meaningful outcomes as a Configuration, IT and Software Asset Management Consultant within CGI's Advisory Services team. In this role, you will help organisations design and optimise next-generation IT service strategies that drive efficiency, compliance, and long-term value. Working alongside clients across the public and private sectors, you will combine deep software licensing expertise with strategic insight to shape resilient operating models and deliver measurable business impact. At CGI, you will have the opportunity to contribute ideas, take ownership of outcomes, and collaborate with experienced professionals who support your growth while delivering innovative, high-value solutions that transform how technology enables organisations across the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will help clients shape and implement effective Configuration, IT and Software Asset Management strategies that strengthen governance, reduce licensing risk, and optimise technology investments. You will work closely with stakeholders across organisations to assess current operating models, review service management frameworks, and design practical solutions that enable better control of software assets and licensing compliance. You will also contribute to the growth of CGI's Service Advisory capability by sharing expertise, mentoring colleagues, and supporting thought leadership through workshops, white papers, and client engagement. Working alongside experienced consultants, you will help organisations adopt modern approaches to service management while ensuring solutions deliver real operational and financial value. Key responsibilities Advise & Transform: Support clients in developing and validating Configuration, IT and Software Asset Management strategies and operating models. Assess & Optimise: Review existing service management frameworks and recommend improvements aligned to business objectives. Design & Implement: Contribute to the design of SAM solutions and support their transition into operational environments. Analyse & Report: Interpret software usage data to produce compliance reports, financial forecasts, and business insights. Collaborate & Integrate: Work with related processes such as SACM and wider IT service management functions. Engage & Influence: Build strong relationships with stakeholders at all levels to support solution adoption and strategic decision-making. Grow & Share: Support the development of the advisory practice through mentoring, knowledge sharing, and thought leadership. Required qualifications to be successful in this role Required qualifications to be successful in this role To succeed in this role, you should bring strong experience in Configuration, IT and Software Asset Management and software licensing, combined with the ability to translate complex technical and licensing data into clear business insights. You should be comfortable working directly with clients, guiding them through strategy development, compliance management, and optimisation of software investments. Essential qualifications Experience in Configuration, IT and Software Asset Management or IT Service Management advisory roles. Strong understanding of software licensing models (e.g., Oracle, Microsoft SQL, VMware and other enterprise software vendors). Experience with software discovery and usage data collection tools such as SCCM or similar technologies. Ability to integrate data into SAM tools and service management platforms to produce compliance and financial reporting. Understanding of IT service management frameworks and related processes such as SACM. Knowledge of automation, analytics, or machine learning within service management environments (advantageous). Proven ability to engage stakeholders at multiple levels, including senior leadership. Strong analytical, communication, and consulting skills. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 24, 2026
Full time
Software Asset & Configuration Management Consultant Position Description Discover where complex challenges translate into meaningful outcomes as a Configuration, IT and Software Asset Management Consultant within CGI's Advisory Services team. In this role, you will help organisations design and optimise next-generation IT service strategies that drive efficiency, compliance, and long-term value. Working alongside clients across the public and private sectors, you will combine deep software licensing expertise with strategic insight to shape resilient operating models and deliver measurable business impact. At CGI, you will have the opportunity to contribute ideas, take ownership of outcomes, and collaborate with experienced professionals who support your growth while delivering innovative, high-value solutions that transform how technology enables organisations across the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will help clients shape and implement effective Configuration, IT and Software Asset Management strategies that strengthen governance, reduce licensing risk, and optimise technology investments. You will work closely with stakeholders across organisations to assess current operating models, review service management frameworks, and design practical solutions that enable better control of software assets and licensing compliance. You will also contribute to the growth of CGI's Service Advisory capability by sharing expertise, mentoring colleagues, and supporting thought leadership through workshops, white papers, and client engagement. Working alongside experienced consultants, you will help organisations adopt modern approaches to service management while ensuring solutions deliver real operational and financial value. Key responsibilities Advise & Transform: Support clients in developing and validating Configuration, IT and Software Asset Management strategies and operating models. Assess & Optimise: Review existing service management frameworks and recommend improvements aligned to business objectives. Design & Implement: Contribute to the design of SAM solutions and support their transition into operational environments. Analyse & Report: Interpret software usage data to produce compliance reports, financial forecasts, and business insights. Collaborate & Integrate: Work with related processes such as SACM and wider IT service management functions. Engage & Influence: Build strong relationships with stakeholders at all levels to support solution adoption and strategic decision-making. Grow & Share: Support the development of the advisory practice through mentoring, knowledge sharing, and thought leadership. Required qualifications to be successful in this role Required qualifications to be successful in this role To succeed in this role, you should bring strong experience in Configuration, IT and Software Asset Management and software licensing, combined with the ability to translate complex technical and licensing data into clear business insights. You should be comfortable working directly with clients, guiding them through strategy development, compliance management, and optimisation of software investments. Essential qualifications Experience in Configuration, IT and Software Asset Management or IT Service Management advisory roles. Strong understanding of software licensing models (e.g., Oracle, Microsoft SQL, VMware and other enterprise software vendors). Experience with software discovery and usage data collection tools such as SCCM or similar technologies. Ability to integrate data into SAM tools and service management platforms to produce compliance and financial reporting. Understanding of IT service management frameworks and related processes such as SACM. Knowledge of automation, analytics, or machine learning within service management environments (advantageous). Proven ability to engage stakeholders at multiple levels, including senior leadership. Strong analytical, communication, and consulting skills. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team We're a multidisciplinary team of designers and coders who bring front-end web experiences to life. We craft not just beautiful interfaces but functional, high-performance experiences that feel effortless in the browser. From fluid animations to pixel-perfect layouts, we obsess over the details that make the web feel intuitive and engaging. We're not just pushing pixels, we're pushing boundaries. We need the rare hybrids: designers who don't just envision, but build. Whether it's with HTML, CSS, JavaScript, or cutting edge animations, you'll be at the helm of your designs from concept to execution. If you love the challenge of designing for the web where creativity meets performance and interaction-we'd love to have you on the team The opportunity Lead the creation of essential web experiences and marketing pages that are designed to drive customer engagement and conversion. Create high quality, delightful experiences with designers, researchers, product managers, content specialists, and engineers. Balance business objectives, customer needs, insights and technical constraints to produce data informed outcomes. Take concepts from research, to exploration, to prototypes, to production. Actively participate in design reviews both seeking and giving meaningful and supportive feedback. Take full accountability for your work and exercise consideration of every detail. Contribute to the definition and expansion of new and existing design systems. Utilize data to drive brand strategy and product growth; analyze and interpret data to create compelling concepts and presentations, sharing insights with executives to shape and propel our brand forward. Skills you should HODL A Portfolio that Speaks Volumes: Show us the best of your portfolio which highlights your commitment to design quality, standards, and optimization. Technical Design Insight: More than mastering Figma, you possess a keen understanding of how design integrates with code. Familiarity with HTML & CSS is essential, and experience with React + JSON is a welcome bonus but not required. While we don't expect you to write production ready code (it's certainly a bonus if you can), your awareness of what's technically feasible in web, along with optimization for performance, is vital to our team's success. Understanding of UI/UX for front facing consumer websites: Proficient in creating user centered designs that align with marketing goals, with a keen understanding of user experience (UX) and user interface (UI) principles. Information Architecture Awareness: Demonstrated ability to structure and organize web content, creating intuitive navigation and positive user experiences. Adherence to Standards: A firm grasp of W3C standards, ensuring that designs comply with industry guidelines and best practices for accessibility, usability, and cross browser compatibility. Collaborative Spirit and Open Minded Approach: Thrive in our evolving design team, with an emphasis on continuous learning and egoless collaboration. History of Satisfied Collaborations: Demonstrate a track record of successful partnerships with colleagues who would eagerly work with you again. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job related skills or work style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Mar 24, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team We're a multidisciplinary team of designers and coders who bring front-end web experiences to life. We craft not just beautiful interfaces but functional, high-performance experiences that feel effortless in the browser. From fluid animations to pixel-perfect layouts, we obsess over the details that make the web feel intuitive and engaging. We're not just pushing pixels, we're pushing boundaries. We need the rare hybrids: designers who don't just envision, but build. Whether it's with HTML, CSS, JavaScript, or cutting edge animations, you'll be at the helm of your designs from concept to execution. If you love the challenge of designing for the web where creativity meets performance and interaction-we'd love to have you on the team The opportunity Lead the creation of essential web experiences and marketing pages that are designed to drive customer engagement and conversion. Create high quality, delightful experiences with designers, researchers, product managers, content specialists, and engineers. Balance business objectives, customer needs, insights and technical constraints to produce data informed outcomes. Take concepts from research, to exploration, to prototypes, to production. Actively participate in design reviews both seeking and giving meaningful and supportive feedback. Take full accountability for your work and exercise consideration of every detail. Contribute to the definition and expansion of new and existing design systems. Utilize data to drive brand strategy and product growth; analyze and interpret data to create compelling concepts and presentations, sharing insights with executives to shape and propel our brand forward. Skills you should HODL A Portfolio that Speaks Volumes: Show us the best of your portfolio which highlights your commitment to design quality, standards, and optimization. Technical Design Insight: More than mastering Figma, you possess a keen understanding of how design integrates with code. Familiarity with HTML & CSS is essential, and experience with React + JSON is a welcome bonus but not required. While we don't expect you to write production ready code (it's certainly a bonus if you can), your awareness of what's technically feasible in web, along with optimization for performance, is vital to our team's success. Understanding of UI/UX for front facing consumer websites: Proficient in creating user centered designs that align with marketing goals, with a keen understanding of user experience (UX) and user interface (UI) principles. Information Architecture Awareness: Demonstrated ability to structure and organize web content, creating intuitive navigation and positive user experiences. Adherence to Standards: A firm grasp of W3C standards, ensuring that designs comply with industry guidelines and best practices for accessibility, usability, and cross browser compatibility. Collaborative Spirit and Open Minded Approach: Thrive in our evolving design team, with an emphasis on continuous learning and egoless collaboration. History of Satisfied Collaborations: Demonstrate a track record of successful partnerships with colleagues who would eagerly work with you again. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job related skills or work style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Mar 24, 2026
Full time
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Head of Engineering - Remote - UK - £90,000-£130,000 GenAI, ML, Spark Why Join This Company? This is a leadership role for someone who wants to work in a truly AI-first engineering environment, not a business experimenting at the edges. The company is already well ahead of the curve, building new products at the intersection of search intelligence and LLM-driven platforms such as ChatGPT and Gemini. Engineering is genuinely modern AI is embedded into both product and development workflows, with around 70% of code generated using AI and teams actively experimenting with advanced, agentic approaches. The work is almost entirely greenfield, with new teams, products and systems being built from scratch, creating a fast-moving, startup-style environment that suits leaders energised by pace, change and unconventional problem-solving rather than legacy ways of working. You'll Work With Cross-functional teams spanning: Web Engineering (React / TypeScript) Data Engineering (distributed systems, Spark-based platforms) Data Science & Machine Learning A highly technical CTO who is deeply invested in AI adoption and modern engineering Product leadership following significant recent evolution and change A remote, growing engineering organisation with a collaborative, informal working style What You'll Be Doing Leading and overseeing Web, Data and Data Science teams (around 30 people total) Managing 5-6 direct reports, with a strong focus on soft-skills leadership Providing clarity, structure and knowledge flow across teams as the organisation scales Owning engineering execution while partnering closely with Product and the CTO Ensuring AI-assisted development practices are effective, scalable and sustainable Building a strong, connected remote culture that supports collaboration and momentum This is not a hands-on coding role, but genuine enthusiasm for technology, AI and modern engineering practices is essential. Benefits / What's on Offer £90,000-£130,000 salary range Flexibility to stretch for the right profile Fully remote working A senior leadership role with real influence over teams, culture and technology The chance to work in a company far ahead of the average organisation in AI adoption Greenfield products built with modern tooling and a startup mindset Friendly, informal culture with a relaxed working style Key Experience Required You must have experience working across all three areas below (depth can vary, exposure is essential): A Web Engineering team A Data Engineering team using distributed technologies (e.g. Spark) A Data Science team working with Machine Learning In addition, you'll bring: Experience leading multi-disciplinary engineering organisations Strong people leadership and soft-skills capability Confidence managing remote teams and building connection at scale Comfort operating in a fast-paced, evolving environment A genuine interest in AI, modern engineering tools and new ways of working Interested? Roles like this don't come up often! Apply now or send your CV directly. Interviews are moving quickly and flexibility is available for the right person.
Mar 24, 2026
Full time
Head of Engineering - Remote - UK - £90,000-£130,000 GenAI, ML, Spark Why Join This Company? This is a leadership role for someone who wants to work in a truly AI-first engineering environment, not a business experimenting at the edges. The company is already well ahead of the curve, building new products at the intersection of search intelligence and LLM-driven platforms such as ChatGPT and Gemini. Engineering is genuinely modern AI is embedded into both product and development workflows, with around 70% of code generated using AI and teams actively experimenting with advanced, agentic approaches. The work is almost entirely greenfield, with new teams, products and systems being built from scratch, creating a fast-moving, startup-style environment that suits leaders energised by pace, change and unconventional problem-solving rather than legacy ways of working. You'll Work With Cross-functional teams spanning: Web Engineering (React / TypeScript) Data Engineering (distributed systems, Spark-based platforms) Data Science & Machine Learning A highly technical CTO who is deeply invested in AI adoption and modern engineering Product leadership following significant recent evolution and change A remote, growing engineering organisation with a collaborative, informal working style What You'll Be Doing Leading and overseeing Web, Data and Data Science teams (around 30 people total) Managing 5-6 direct reports, with a strong focus on soft-skills leadership Providing clarity, structure and knowledge flow across teams as the organisation scales Owning engineering execution while partnering closely with Product and the CTO Ensuring AI-assisted development practices are effective, scalable and sustainable Building a strong, connected remote culture that supports collaboration and momentum This is not a hands-on coding role, but genuine enthusiasm for technology, AI and modern engineering practices is essential. Benefits / What's on Offer £90,000-£130,000 salary range Flexibility to stretch for the right profile Fully remote working A senior leadership role with real influence over teams, culture and technology The chance to work in a company far ahead of the average organisation in AI adoption Greenfield products built with modern tooling and a startup mindset Friendly, informal culture with a relaxed working style Key Experience Required You must have experience working across all three areas below (depth can vary, exposure is essential): A Web Engineering team A Data Engineering team using distributed technologies (e.g. Spark) A Data Science team working with Machine Learning In addition, you'll bring: Experience leading multi-disciplinary engineering organisations Strong people leadership and soft-skills capability Confidence managing remote teams and building connection at scale Comfort operating in a fast-paced, evolving environment A genuine interest in AI, modern engineering tools and new ways of working Interested? Roles like this don't come up often! Apply now or send your CV directly. Interviews are moving quickly and flexibility is available for the right person.
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: June 2026 What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Mar 24, 2026
Full time
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: June 2026 What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Mar 24, 2026
Full time
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Why are we recruiting? PayPoint operates a retail network of over 30,000 local shops through which we deliver a wide range of services to local communities. We manage and settle over £10 billion of omnichannel payments every year. We are embarking on a modernisation of some of our settlement and billing systems thus ensuring that payments from our retailers to our clients and vice versa continue to be managed in an efficient and seamless manner.We are now looking for a Functional Lead to join the team that creates and deploys the technology which supports our Billing and Settlement service. This role will provide the IT to Finance link for Business Central change, owning functional alignment, business readiness and delivery coordination. What will you be doing? As the Functional Lead at PayPoint, you will sit under the Head of Settlement and Billing and work closely with the Product Owner, BC Engineers and finance business owners. You will lead the functional relationship between finance and IT, translate business priorities into clear scope and acceptance, and coordinate delivery to ensure successful business adoption. Responsibilities of the role Take a hands-on role in implementing Business Central customisations and configurations under guidance from the Senior BC Developer Act as the finance facing functional lead, owning relationships with finance owners and representing business needs to IT and delivery teams Lead and co facilitate requirements workshops with the Product Owner, capturing business processes, reporting needs and acceptance criteria Draft and maintain the Business Requirements Document and feature briefs, ensuring clarity on business outcomes and constraints Translate BRD content into user stories and acceptance criteria for the Product Owner to prioritise Coordinate delivery activities and maintain pragmatic delivery plans and schedules that reflect Product Owner priorities; track progress, dependencies and milestones Own UAT planning and execution, coordinate business testers, validate results and sign off acceptance with stakeholders Lead cutover readiness and hypercare coordination to ensure successful transition to business operations Maintain issue, decision and risk logs and escalate materially to the Product Owner and Head of Dept as required Provide business transformation support including training, runbooks and process guides to embed new ways of working Act as a trusted adviser to the Product Owner on business impact, prioritisation trade-offs and stakeholder engagement What would we like from you? This role requires very strong practical experience in finance systems, Business Central functional work or similar finance application domains. You will be expected to join in flight projects quickly, build up a detailed knowledge of PayPoint's Business Central installation and act as the business facing functional lead. You should be comfortable working remotely, able to work in a matrix environment and confident engaging with stakeholders at all levels. What is essential for the role? Minimum 5 years practical experience in finance systems or Business Central functional work Strong facilitation skills and a track record of running workshops with senior finance stakeholders Excellent requirements writing skills, comfortable producing BRDs, clear user stories and crisp acceptance criteria Proven experience coordinating delivery plans and tracking milestones in Azure DevOps or similar tools Experience owning UAT planning and business readiness activities, including training and cutover support Clear communicator able to translate technical implications into business language and to push back where necessary on scope and risk Comfortable working in a matrix environment and engaging with stakeholders at all levels It would be great if you already have Exposure to Business Central configuration and common integration patterns Familiarity with Agile delivery and sprint cadence, and experience working alongside development teams to refine scope and estimate work Prior experience in payment, settlement or billing domains an advantage but not required Basic understanding of data migration considerations What can we do for you? This is a Hybrid role with occasional visits to our Head office in Welwyn Garden CityAs a key member of the Settlement and Billing delivery stream, you will also benefit from a range of company benefits such as: Holiday purchase scheme, with 25 days holiday plus bank holidays. On-site gym (free) and nationwide corporate rate gym membership. Online benefits portal offering discounts on shopping and holidays. Love2Shop Everyday Benefits Card. Contributory company pension scheme. Progression and Development. Private medical insurance and life assurance (with option purchase additional cover Additional benefits available at a discounted rate. Cycle2Work scheme Electric Car Scheme At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. Contract type: Permanent Hours: Monday - Friday - 36.25 Hours Per Week Salary: Competitive Closing date for applications: 30th April, 2026REF-
Mar 24, 2026
Full time
Why are we recruiting? PayPoint operates a retail network of over 30,000 local shops through which we deliver a wide range of services to local communities. We manage and settle over £10 billion of omnichannel payments every year. We are embarking on a modernisation of some of our settlement and billing systems thus ensuring that payments from our retailers to our clients and vice versa continue to be managed in an efficient and seamless manner.We are now looking for a Functional Lead to join the team that creates and deploys the technology which supports our Billing and Settlement service. This role will provide the IT to Finance link for Business Central change, owning functional alignment, business readiness and delivery coordination. What will you be doing? As the Functional Lead at PayPoint, you will sit under the Head of Settlement and Billing and work closely with the Product Owner, BC Engineers and finance business owners. You will lead the functional relationship between finance and IT, translate business priorities into clear scope and acceptance, and coordinate delivery to ensure successful business adoption. Responsibilities of the role Take a hands-on role in implementing Business Central customisations and configurations under guidance from the Senior BC Developer Act as the finance facing functional lead, owning relationships with finance owners and representing business needs to IT and delivery teams Lead and co facilitate requirements workshops with the Product Owner, capturing business processes, reporting needs and acceptance criteria Draft and maintain the Business Requirements Document and feature briefs, ensuring clarity on business outcomes and constraints Translate BRD content into user stories and acceptance criteria for the Product Owner to prioritise Coordinate delivery activities and maintain pragmatic delivery plans and schedules that reflect Product Owner priorities; track progress, dependencies and milestones Own UAT planning and execution, coordinate business testers, validate results and sign off acceptance with stakeholders Lead cutover readiness and hypercare coordination to ensure successful transition to business operations Maintain issue, decision and risk logs and escalate materially to the Product Owner and Head of Dept as required Provide business transformation support including training, runbooks and process guides to embed new ways of working Act as a trusted adviser to the Product Owner on business impact, prioritisation trade-offs and stakeholder engagement What would we like from you? This role requires very strong practical experience in finance systems, Business Central functional work or similar finance application domains. You will be expected to join in flight projects quickly, build up a detailed knowledge of PayPoint's Business Central installation and act as the business facing functional lead. You should be comfortable working remotely, able to work in a matrix environment and confident engaging with stakeholders at all levels. What is essential for the role? Minimum 5 years practical experience in finance systems or Business Central functional work Strong facilitation skills and a track record of running workshops with senior finance stakeholders Excellent requirements writing skills, comfortable producing BRDs, clear user stories and crisp acceptance criteria Proven experience coordinating delivery plans and tracking milestones in Azure DevOps or similar tools Experience owning UAT planning and business readiness activities, including training and cutover support Clear communicator able to translate technical implications into business language and to push back where necessary on scope and risk Comfortable working in a matrix environment and engaging with stakeholders at all levels It would be great if you already have Exposure to Business Central configuration and common integration patterns Familiarity with Agile delivery and sprint cadence, and experience working alongside development teams to refine scope and estimate work Prior experience in payment, settlement or billing domains an advantage but not required Basic understanding of data migration considerations What can we do for you? This is a Hybrid role with occasional visits to our Head office in Welwyn Garden CityAs a key member of the Settlement and Billing delivery stream, you will also benefit from a range of company benefits such as: Holiday purchase scheme, with 25 days holiday plus bank holidays. On-site gym (free) and nationwide corporate rate gym membership. Online benefits portal offering discounts on shopping and holidays. Love2Shop Everyday Benefits Card. Contributory company pension scheme. Progression and Development. Private medical insurance and life assurance (with option purchase additional cover Additional benefits available at a discounted rate. Cycle2Work scheme Electric Car Scheme At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. Contract type: Permanent Hours: Monday - Friday - 36.25 Hours Per Week Salary: Competitive Closing date for applications: 30th April, 2026REF-
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 26th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Mar 24, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 26th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Where: EE Darlington (Senhouse Road) Part Time: We have 20 hours per week , 25 hours per week & 30 hours per week available Salary: 20 hours: £13,379.73, 25 hours: £16,724.67 & 30 hours: £20,069.60, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: May 2026 Please note , the shift pattern for 20 hours per week is an average and you will be working a two week rotation which is 22 hours one week and 18 hours the next. Please ensure you have the right to work over 20 hours per week and have no working restrictions, or we will not be able to progress with your application. What's in it for you • Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Mar 24, 2026
Full time
Where: EE Darlington (Senhouse Road) Part Time: We have 20 hours per week , 25 hours per week & 30 hours per week available Salary: 20 hours: £13,379.73, 25 hours: £16,724.67 & 30 hours: £20,069.60, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: May 2026 Please note , the shift pattern for 20 hours per week is an average and you will be working a two week rotation which is 22 hours one week and 18 hours the next. Please ensure you have the right to work over 20 hours per week and have no working restrictions, or we will not be able to progress with your application. What's in it for you • Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. Job Purpose The Associate Director, Central Talent Acquisition (TA) Delivery Lead will drive large-scale TA strategic projects to enable business transformation. Responsible for design, operational set up and deployment that meets both the short term and long term business hiring demands, strengthens TA organisational effectiveness provides excellent TA service delivery across CCEP globally. The role owner will lead a number of Strategic TA projects that drive adoption of new technologies which include AI across the TA function aiming to improve efficiencies and operational effectiveness, and enhance employee and candidate experience. As a trusted partner to senior business & People & Culture stakeholders and the Director of TA, the role owner ensures Talent Acquisition strategies, processes, and capabilities meet both current and future business needs, enabling scalable, high-quality hiring aligned to the organisation's strategic objectives. As part of the Central TA team and a key member of the TA Leads Community, the role holder promotes aligned ways of working, collaboration, and continuous improvement across the Talent Acquisition function This role will be part of the succession plan for the Director TA role. Job Accountabilities TA Transformation Projects Lead and deliver global strategic and sensitive TA projects across multiple regions, capabilities and stakeholder groups. Drive adoption of new TA technology across markets ensuring efficiencies are delivered through leveraging AI and building TA capability. Translate TA strategy into executable delivery plans, milestones, and measurable outcomes. Ensure effective governance, risk management, and progress tracking across Projects. Stakeholder & Change Management A trusted TA advisor to senior business leaders to ensure hiring meets business requirements by bringing data, labour market insights and commercial understanding. Drive adoption of new processes and capabilities through structured change management and engagement approaches. TA Organisational Effectiveness Review and assess TA organisational effectiveness to ensure alignment with business strategy and growth priorities. Partner with TA Leads and P&C stakeholders to design and implement TA initiatives that balance global consistency with local market needs. Recommend and implement improvements to structure, workflows, and ways of working to improve speed and quality of hiring. TA Capability Development & Enablement Design and roll out global TA capability programmes covering skills, behaviours, tools, and methodologies required for best-in-class delivery. Drive AI & digital capabilities across TA community unlocking efficiencies and enhanced candidate and hiring manager experience. Bring outside in thinking to ensuring CCEP's TA capabilities are best in class and future-ready, enabling best market practices and digital innovation. Required experience Experience leading Talent Acquisition change projects in a global or multi-regional environment. Experience managing complex global programmes of change with multiple stakeholders. Ability to design and deliver recruiter capability programmes. Hands-on experience with TA systems and tools, preferably with Eightfold's TA Module. Proven ability to partner with senior stakeholders and regional and global teams. Experience developing communication strategies to support change and adoption. Potential to step into larger TA roles in the future. Advanced verbal and written English skills. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks.We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth.
Mar 24, 2026
Full time
We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. Job Purpose The Associate Director, Central Talent Acquisition (TA) Delivery Lead will drive large-scale TA strategic projects to enable business transformation. Responsible for design, operational set up and deployment that meets both the short term and long term business hiring demands, strengthens TA organisational effectiveness provides excellent TA service delivery across CCEP globally. The role owner will lead a number of Strategic TA projects that drive adoption of new technologies which include AI across the TA function aiming to improve efficiencies and operational effectiveness, and enhance employee and candidate experience. As a trusted partner to senior business & People & Culture stakeholders and the Director of TA, the role owner ensures Talent Acquisition strategies, processes, and capabilities meet both current and future business needs, enabling scalable, high-quality hiring aligned to the organisation's strategic objectives. As part of the Central TA team and a key member of the TA Leads Community, the role holder promotes aligned ways of working, collaboration, and continuous improvement across the Talent Acquisition function This role will be part of the succession plan for the Director TA role. Job Accountabilities TA Transformation Projects Lead and deliver global strategic and sensitive TA projects across multiple regions, capabilities and stakeholder groups. Drive adoption of new TA technology across markets ensuring efficiencies are delivered through leveraging AI and building TA capability. Translate TA strategy into executable delivery plans, milestones, and measurable outcomes. Ensure effective governance, risk management, and progress tracking across Projects. Stakeholder & Change Management A trusted TA advisor to senior business leaders to ensure hiring meets business requirements by bringing data, labour market insights and commercial understanding. Drive adoption of new processes and capabilities through structured change management and engagement approaches. TA Organisational Effectiveness Review and assess TA organisational effectiveness to ensure alignment with business strategy and growth priorities. Partner with TA Leads and P&C stakeholders to design and implement TA initiatives that balance global consistency with local market needs. Recommend and implement improvements to structure, workflows, and ways of working to improve speed and quality of hiring. TA Capability Development & Enablement Design and roll out global TA capability programmes covering skills, behaviours, tools, and methodologies required for best-in-class delivery. Drive AI & digital capabilities across TA community unlocking efficiencies and enhanced candidate and hiring manager experience. Bring outside in thinking to ensuring CCEP's TA capabilities are best in class and future-ready, enabling best market practices and digital innovation. Required experience Experience leading Talent Acquisition change projects in a global or multi-regional environment. Experience managing complex global programmes of change with multiple stakeholders. Ability to design and deliver recruiter capability programmes. Hands-on experience with TA systems and tools, preferably with Eightfold's TA Module. Proven ability to partner with senior stakeholders and regional and global teams. Experience developing communication strategies to support change and adoption. Potential to step into larger TA roles in the future. Advanced verbal and written English skills. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks.We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth.
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Mar 24, 2026
Full time
Job Title: Senior Manufacturing Engineer Location: Scotstoun & Govan Salary: £44,196 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. Role Description: Collaborate with strong influence to optimise engineering definitions and output formats, ensuring alignment with current and future capabilities and best practice, while embedding a Value Engineering, APQP, and PFMEA mindset across applicable programmes. Lead and develop the technical contributions of colleagues, motivating team members through positive, open, and honest communication. Define and approve facilities, equipment, tooling, and processes, and where appropriate, review and approve the work of team members. Apply Lean tools and techniques to solve problems and improve performance in product delivery across ship manufacture and integration, as well as within supporting business processes. Create clear, robust, and visual work instructions-including the specification of tooling, equipment, and plant-to enable a highly skilled operations team to deliver world-class products that are both verifiable and repeatable. Plan and define facilities, equipment, tooling, and processes to achieve and continuously improve quality, cost, and schedule targets, ensuring safety remains the highest priority. Agree, prioritise, schedule, and plan activities effectively to meet project and programme requirements. Core Duties : Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations) Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role The Manufacturing Engineering team : Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at Security Statement: Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 6th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
