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About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion - while providing individuals with opportunities to grow professionally and make a difference in the world. About the Role We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. This role is critical in ensuring customer satisfaction, driving adoption, and delivering value across large-scale accounts. Key Responsibilities Serve as the primary point of contact for enterprise clients, ensuring their success and satisfaction. Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for customers in your portfolio. Understand the whitespace in the client portfolio and strategically manage expansion opportunities. Partner with clients to understand their business objectives and align solutions accordingly. Supporting clients' understanding of how Hawk's product fits into their frameworks. Collaborate with internal teams (Sales, Product, Support, Implementation Engineers) to resolve issues and deliver exceptional service. Monitor account health and proactively address risks to ensure long term success. Prepare and deliver regular business reviews and performance reports to both internal and external stakeholders. Qualifications 6+ years in Customer Success, Account Management, or related roles, within banking, AML, or fraud environments. Financial crime experience and alignment are a strong plus. Strong understanding of enterprise client needs and regulatory frameworks. Excellent communication and relationship building skills. Ability to manage multiple complex projects and influence senior stakeholders, both internally and externally. Proficiency in CRM tools such as Planhat, Hubspot and data driven decision making. Language: Fluent in English and German being a bonus. Preferred Skills Knowledge of AML, financial crime prevention, and EU regulatory frameworks. Strategic thinker with a customer centric mindset and ability to influence senior stakeholders. Ability to work independently and as part of a cross functional team. Performance Metrics Success in this role will be measured by: Customer Retention Rate: Maintaining and improving renewal rates across enterprise accounts. Net Promoter Score (NPS): Driving positive customer feedback and satisfaction. Product Adoption: Ensuring clients fully utilize solutions to achieve business objectives. Revenue Growth: Supporting upsell and cross sell opportunities within existing accounts.

Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.

Overview Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary Our Global Sales leader, for the Delphix brand at Perforce is searching for a Director, Sales to join the team. The Director, Sales at Perforce will define the sales team's strategy and direction. This role is responsible for crafting and implementing plans and objectives for the sales team. This role will also provide leadership in defining programs, processes, services, and enablement initiatives, maintaining continuous oversight of their development and impact. Delphix DevOps Data Platform combines enterprise-wide data coverage with data compliance to enable modern CI/CD workflows, accelerate the journey to the cloud, transform user experiences, and increase the adoption of disruptive AI technologies. The DevOps Data Platform is composed of various products, such as Delphix Continuous Data, Continuous Compliance, Data Control Tower, Delphix Compliance Services, and various integrations. Responsibilities Lead, develop, and manage the Sales team to achieve department and organizational goals. Provide leadership for the Sales team, including sales forecasting, territory assignments, sales coaching, talent planning, budgeting, and commission planning. Partner with cross-functional teams to establish and execute strong sales strategies and objectives. Drive the creation and execution of sales enablement program materials. Build, manage, and maintain a healthy sales pipeline by understanding market opportunities and customer needs to drive revenue growth Requirements Proven experience in sales leadership roles Strong strategic planning and execution skills Excellent communication and team management abilities In-depth knowledge of sales processes and methodologies Ability to develop and implement effective sales programs and strategies Track record of achieving sales targets and driving team performance Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please click here for: EOE & Belonging Statements Perforce Software

A leading technology firm in Bracknell is seeking a proactive Customer Success Manager to build long-term customer relationships and drive product adoption. The ideal candidate will have over 5 years of experience in customer success, with robust communication skills and a passion for helping customers achieve their goals. This permanent full-time role offers opportunities for career advancement and a flexible working environment, ensuring a balance between work and personal life.

Customer Success Manager - Retail / SaaS CDI London About us Join OneStock: let's shape the future of retail together! Who are we? OneStock is a French software company and the European leader in order management system (OMS) solutions. Our innovative technology bridges physical and digital retail to deliver seamless and high-performing customer experiences. With over 12 million orders managed annually and 10,000 stores equipped worldwide (Jules, LVMH, Petit Bateau, ba&sh ), we are dedicated to pushing the boundaries of retail tech. Operating in France, the UK, Italy, Germany, and now the United States, we're driven by bold ambitions and strong values: Agility Care Excellence Why join us? Working at OneStock means: Contributing to innovative projects tackling the challenges of modern retail. Thriving in a human-scale environment (150 employees) where your ideas matter. Enjoying a supportive company culture, filled with fun moments (afterworks, yoga, sports, etc.). Benefiting from transparent communication and a flexible work environment (remote work, adjustable schedules). Job description: The role of CSM : As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. We expect you to: Support: OneStock customers in the use and adoption of the software Build loyalty: by providing our customers with support and a high level of satisfaction Upsell/Cross-sell: identify new customer needs and offer complementary solutions Being the voice of the customer from within by listening to their needs and expectations and relaying them to other sales, marketing, implementation, expertise, development, product and support teams. To achieve these objectives, your missions would be to : Plan, prepare and conduct regular meetings with clients Make demos of existing modules and extensions or new software features Travel and meet our customers Write SOWs and estimates for upsells/cross-sales Stay informed about current customer requests and monitor their progress Update current customer data in CRM Identifying development opportunities: new contacts, subcontractors, additional modules, new countries, extensions, etc. Participate in the continuous improvement of the CSM team's tools, methods and processes Be proactive in contract renewals Collect and transmit regular feedback from our customers to enable our internal teams to continually improve Share our clients' success stories with the marketing team and encourage our clients to participate in different actions (case studies, testimonials, etc.) Profile: What we are looking for : You are passionate about customer support and satisfaction, and you want to help transform the retail sector. You also: Have 3-4 years experience as a CSM in BtoB, in a tech/SaaS environment Work effectively with diverse teams and people (Sales, Product, Marketing ) Are proactive in identifying expansion opportunities Have excellent communication and organisational skills Speak English fluently And as a bonus: You haveexperience in retail Fluent in French, German, Italian What we offer: A competitive package: fixed salary, bonuses based on individual and team objectives. Benefits and flexibility: meal vouchers, a generous remote work policy, flexible paid time off, additional days off (RTT) Ergonomic equipment: PC, dual screens, mouse, headset everything you need to work comfortably. Professional development: an HR team dedicated to ensuring the growth and well-being of OneStockers. An inclusive company culture that values diversity and encourages every talent to thrive. Recruitment process: At OneStock, we value your time and commitment. Our process is simple: HR interview to assess your alignment with our values and your motivation. Interview with your future manager to evaluate your technical skills and fit for the role. Technical test to analyse your expertise and ability to solve complex problems. Final interview to assess your potential to grow and succeed within the team and the company. We're waiting for you! Apply now and become a key player in transforming retail.

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

Procurement Manager Reporting Location: London - 16 Hatfields Workplace Type: Hybrid TEAM: EU Sourcing - Packaging Category Services REPORTING TO: VP, Indirect Category Management ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Hilton, Samsung, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at WHY WE THINK YOU'LL LOVE THIS ROLE As the Procurement Manager you will support our customers (food service & consumer brands) within the designated UK & EU customer markets in development of procurement strategies and help source commercially viable and scalable packaging solutions. Act as Packaging Material Buyer - from data collection, request for quotation, quotes comparison, supplier selection/recommendation, pricing for customer discussions and business case development Work collaboratively across key procurement functions - Product Management, SRM, Procurement Services to leverage supplier and system data to improve and harmonise on supplier efficiencies Help & facilitate sourcing of packaging for all regional portfolio brand customers and projects, support innovations (local, regional), cost savings projects, promotional and sampling activities Drive and support sustainability agenda as required to meet specific brand or market legislation goals Manage strategic relationship with all packaging suppliers while driving continuous improvement. Lead and manage packaging operations requirements for all projects including lead time for new product and/or new artwork, quotations, spend compilation and reporting, as well as helping packaging teams on packaging material readiness for trial runs and commercial scale-up Review and negotiate quarterly price movement and provide accurate price forecasting (when needed) Ensure suppliers reliability and compliance to buying specification, sourcing, and quality requirements. Ensure optimum packaging capacity across supplier sites Scan market for potential packaging suppliers, carry out supplier qualification and onboarding working with cross functional teams within TMS Supply Chain Creation/Execution of Portfolio Strategy for Packaging. Adoption of supplier segmentation processes to develop appropriate SRM strategies. Support NPD activities. Driving and supporting customer goals to meet net zero emission targets in packaging solutions across the supplier footprint WHAT YOU WILL BRING TO THE AGENCY Significant team and cross functional interaction as can be encouraged when implementing a strategy and sensible buying initiatives. Effective internal and external collaborator management and overall project management is core to this role. Large level of influencing, for someone who is confident in engaging across all levels of seniority and works towards achieving excellence in packaging and inquisitive buying across all packaging categories sourced SKILLS & EXPERIENCE WE'D LIKE YOU TO HAVE Academic - Supply Chain Management, Engineering, Logistic/Transportation or equivalent Relevant work experience in Procurement or Supply Chain Experience in any CPG or Packaging Supplier Comprehensive professional understanding of procurement principles, procedures, and processes Ability to proactively identify and solve issues using strong analytical and decision-making skills Proven project and information leadership skills If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.

Calnex Solutions is a growing and successful global technology company based in Scotland with additional offices in Belfast and Stevenage. We design, produce and market test instrumentation and solutions for network synchronization and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks. We have a supportive and collaborative culture working closely with colleagues across the UK and around the world, including Italy, Finland, the Americas, Canada, India, China, Japan and Taiwan. To further strengthen our partner ecosystem, we are creating a new leadership role to ensure our global sales team and partners receive world-class operational support from Calnex Solutions. This role can be based at our HQ in Linlithgow, Scotland, or at one of our UK offices in Stevenage or Belfast for candidates within commuting distance. We're also open to applicants based elsewhere in the UK who can work remotely and travel to the office when required. Role Overview Reporting to the VP of Sales, the Sales Operations Manager/Director will establish and lead a new global sales and partner operations function at Calnex. This team will be responsible for providing the systems, processes and procedures required to achieve operational excellence across Calnex's commercial team and network of sales partners worldwide. The Sales Operations Manager/Director is responsible for the management and evolution of Calnex's sales operations and global partner programs, supporting the VP of Sales to create scalable systems and processes for onboarding, contracting, enablement, communication, support, management, and reporting across our partner network in support of the regional field sales teams and Calnex business. The role requires a balance of strategic vision and hands-on execution, building a high-performing support function, aligning internal resources, and ensuring our sales teams and partners are successful with the tools, knowledge, and support needed to deliver growth efficiently and effectively. Sales Capabilities and Partner Enablement Defining, building, scaling the tools, processes, programs, and capabilities that enable our global sales organisation and global sales partners to operate with excellence. Segmentation, classification and organisation of Calnex's global partner base, developing partner programs that can be accessed via the Calnex PRM System (under development). Management of demo and loan pools, deal registration processes, sales sharepoint site, and all direct sales and customer service procedures. Support product launches, ensuring partners can access relevant content, effective notifications, and training on new product/feature releases, marketing campaigns and sales initiatives via PRM. New partner onboarding and enablement, creating the programs for new and existing partners to be successful with Calnex products and services. Recruit and lead a small team, focussed on empowering Calnex sellers and partners through streamlined workflows, data-driven processes, effective tools, and emerging technologies. Work cross-functionally with Sales, Marketing, Product, Finance, and Operations leaders to understand business needs and translate them into scalable, repeatable capabilities that drive productivity, consistency, and revenue growth outcomes. Strategy and Leadership This is a strategic, high-impact leadership role reporting to the VP of Sales with visibility across the commercial organisation and partner network. Develop the long-term vision and roadmap for sales capabilities in alignment with Calnex's partner-centric strategy. Lead and mentor a high-performing team across process design, capability development, tool enablement, partner programs and services, and change management. Serve as strategic partner for VP of Sales and commercial leaders on capability needs, pain points, and operational priorities. Champions customer and partner satisfaction and quality of service across all parts of the organisation. Sales Capabilities and Tooling Lead the prioritisation, development, and adoption of new and existing sales tools including the Calnex PRM system, Netsuite CRM system, and Act-on Lead Generation tool. Lead the finalisation and implementation of the Calnex/Mindmatrix PRM system. Evaluate the options and industry solutions, benchmark them against internal capabilities, and develop robust business cases and recommendations. Lead contracting and renewals processes, embedding robust systems for engaging and reviewing contractual terms and agreements. Collaborate with cross-functional teams to identify capability gaps and deliver solutions that support global teams at scale. Champion AI-driven capabilities and ensure they are integrated effectively into sales workflows. Change Management and Adoption Drive organisational readiness and enablement for new tools, processes, programs, and ways of working. Develop communication and rollout plans to ensure high adoption across geographies and sales partner channels. Measure adoption, effectiveness, and ROI of capabilities and programs, and make data-driven improvements. Ensure sales processes remain compliant with the IMS and ISO9001 and ISO45001 requirements, and that audit issues and improvement suggestions are evaluated and actioned within a timely manner. Skills and Experience 10+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related operations lead functions. 5+ years in a leadership role recruiting and managing teams across process, programs, tooling, or capability development. Proven track record designing and scaling sales processes, managing commercial compliance and partner enablement programs in a global organisation where partnerships with resellers are central. Deep expertise in Sales technology (CRM, PRM, automation tools, enablement platforms, Reports and Dashboards). Experience implementing or integrating AI-powered capabilities or automation initiatives. Strong stakeholder management skills with the ability to influence senior leaders. Exceptional communication, strategic thinking, and project leadership abilities. Comfortable operating in a complex sales environment, navigating ambiguity, and building structure in evolving business environments. Preferred Proven results in a similar technology company, or matrixed organisation. Expertise building capabilities for both internal sales teams and partner reseller networks. Experience working with commercial contract review processes. Background in change management, continuous improvement, or process excellence projects and frameworks. Calnex is an inclusive, supportive, and growing company with a strong focus on employee engagement and wellbeing. We strive to provide a working environment that develops and challenges our employees. We reward success and offer competitive salaries. Our comprehensive benefits package includes a contributory pension plan, flexible holidays, life assurance, critical illness cover, private healthcare, performance bonus and an opportunity to join the Calnex Employee Share Incentive Plan. Calnex operates a hybrid working model that supports effective collaboration and a healthy work-life balance. This typically involves two days a week in the office (Tuesday and Thursday), with the option to work from home on other days, depending on the requirements of the role and the business. Please take a look at our website to find out more about what we do and what it's like to be an employee at Calnex! In consideration of the General Data Protection Regulation (GDPR), please be aware that by applying for a role in Calnex Solutions directly or via an intermediary you are giving permission for us to retain certain personal information for a period of up to two years. That information includes your CV, cover letter or any other correspondence relating to your application and any notes we may take at interview.

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 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Director, Financial Management (Based in London) Location: London, ENG, GB, SW1Y 6QY Group: Corporate Group Department: Finance Job Type: Permanent Temasek is a global investment company headquartered in Singapore, with a net portfolio value of S$434 billion (US$324 billion, €299 billion, £250 billion, and RMB2.35 trillion) as at 31 March 2025. Marking our unlisted assets to market would provide S$35 billion of value uplift and bring our mark to market net portfolio value to S$469 billion. Our Purpose "So Every Generation Prospers" guides us to make a difference for today's and future generations. Operating on commercial principles, we seek to deliver sustainable returns over the long term. We have 13 offices in 9 countries around the world: Beijing, Hanoi, Mumbai, Shanghai, Shenzhen, and Singapore in Asia; and Brussels, London, Mexico City, New York, Paris, San Francisco, and Washington, DC outside Asia. Are you passionate about driving financial excellence and making a meaningful impact in a dynamic, fast-paced organization? We are seeking an innovative and strategic Director of Financial Management to lead the financial strategy and operations of our European offices (UK, France & Belgium). In this key leadership role, you will collaborate with cross-functional teams, influence decision-making, and help shape the financial future of the company. If you thrive on solving complex financial challenges, delivering insights that drive value, and partnering with diverse stakeholders to create measurable impact, this is the opportunity for you. Responsibilities Build trusted relationships with the Market Head, business and functional leaders, to understand financial needs and challenges. Provide actionable financial insights to support data-driven corporate and investment decision-making, embedding deep operational insights and local market expertise. Serve as a critical connector between the region and HQ for successful investment and corporate deployment in the market, ensuring two-way alignment on priorities and execution. Facilitate cross-border synergies by leveraging benchmarks and proven practices, enforcing financial discipline. Organize and implement financial planning and budgeting processes aligning with organizational priorities. Collaborate with market and business units to develop scenario-based forward-looking strategies in optimizing resource efficiency. Integrate financial and portfolio performance insights into investment decisions and portfolio value creation across the full portfolio lifecycle. Enhance governance, risk, and compliance frameworks to reinforce transparency, regulatory excellence, and enterprise resilience. Establish and maintain robust process for accounting, audit, tax, and reporting, ensuring compliance resilience across jurisdictions. Drive operational efficiency and technology adoption, to ensure scalable processes and seamless across diverse business units. Identify opportunities for continued process improvements. Building a high-performing and future-ready FM team in the region. Manage stakeholders with auditors, banks, and regulatory agencies to maintain trust and alignment. Requirements Investment industry finance leadership experience, with a proven record of partnering business leaders on strategy, execution, and performance. Excellent analytical judgment and problem-solving skills, able to translate complex financial and portfolio data into actionable insights and recommendations. Continuous improvement focus, with demonstrated success in simplifying processes, strengthening controls, and improving ways of working. Strong people leadership and communication skills, able to lead, coach, and develop high-performing team and influence senior stakeholders. Effective stakeholder management and cross-functional collaboration, able to build partnerships and align teams to shared goal and outcomes. Educational and Professional Requirements Bachelor's degree in Finance, Accounting, Economics, or a related field CPA and/or CFA preferred At least 15 years of senior financial management experience in dynamic and complex business environments. Stay connected by joining our network! Enter your e-mail and tell us a bit about yourself, and well keep you informed about upcoming events and opportunities that match your interests.

Full-time, permanent Monday-Friday, 8.30am-5.00pm Brighton (Hybrid or Remote) Salary: Competitive (+ bonus, share options & benefits) About Sampl Sampl is on a mission to digitise the product sampling industry, helping the world's leading FMCG, beauty and consumer brands run high-performance product trials through targeted in-home sampling and cashback campaigns. Trusted by 250+ global brands across 35 countries - including Estée Lauder, Colgate-Palmolive, Mondelez, Mars and Kao - our platform delivers precise targeting, measurable outcomes and clear insight into how sampling drives customer behaviour, from real-time data and reviews to in-store sales attribution. Operating across the UK, Europe and the US, and powered by award-winning technology including SamplPay, our cashback engine, we're one of the fastest-growing companies in the UK and are scaling into new markets, categories and retail partnerships as we enter our next phase of global growth. The Role As Head of Retail Partnerships, you will build, own, and scale Sampl's relationships with retailers. You will lead revenue, proposition development, and partnership growth, opening new retailers, expanding existing partnerships, and positioning Sampl as a media and data solution that retailers can confidently sell to their brand partners. You will report to the Associate Director of Partnerships and sit within the Partnerships function, working closely with sales, campaign, product, and commercial teams to embed retail as a predictable, high-quality revenue channel. Why This Role Matters Brands are increasingly looking for measurable ways to drive trial, reviews, and sales conversion. Retailers are increasingly looking to generate revenue through retail media. When retailers adopt Sampl as part of their media toolkit, it unlocks new budgets, higher-quality demand, and deeper brand adoption. This role exists to turn retail into a scalable, strategic revenue channel. What You'll Own: Strategic Leadership Define Sampl's retail partnership strategy and long-term direction Build structured commercial plans for each retailer, including revenue goals and joint priorities Position Sampl within the retail media landscape with a clear, senior-level point of view Commercial Ownership Own revenue targets for retail partnerships with quarterly commitments Lead commercial conversations from engagement through negotiation to signed agreements Identify new commercial models, including co-funded initiatives and brand-side upsell pathways Work with CMO and CEO on commercial structures and modelling Retailer Proposition Development Own and refine the retailer proposition to keep it competitive and compelling Translate retailer requirements into clear commercial features, targeting, and reporting Ensure the proposition fits into each retailer's media toolkit and planning rhythm Retailer Enablement & Activation Build enablement programmes so retailer sales teams can confidently sell Sampl Deliver training and create retailer-facing toolkits including use cases, briefs, and measurement guidance Lead co-marketing initiatives and growth-supporting campaigns Internal Orchestration & Governance Partner with sales and campaign teams to maximise conversion and delivery quality Feed retailer insights into product and GTM plans Run quarterly performance reviews and maintain accurate forecasting, reporting, and partnership health metrics About You: Must-Have Deep understanding of the UK FMCG retail landscape and retail media networks Knowledge of European and US FMCG retail and RMNs Agency or commercial background in media, retail, or partnerships Strong network across retail, agency, or media communities Experience in performance or data-led marketing channels Commercial acumen and proven success in building and scaling retailer partnerships Nice-to-Have Experience with Boots, Superdrug, Tesco, THG Beauty or similar Experience negotiating partnership or pilot agreements Experience launching or scaling retail propositions and internal enablement programmes FMCG, beauty, or consumer goods experience Why Join Sampl? Lead the growth of a critical revenue channel in a fast-growing, innovative company Shape Sampl's retail proposition and strategy, influencing product, GTM, and sales Work closely with major retailers and global brands Be part of a collaborative, high-energy team culture with real commercial impact Clear pathway to broader leadership, including potential team growth Competitive base salary + uncapped performance bonus tied to growth targets EMI share options Flexible hybrid working (2+ days/week in Brighton) Pension scheme Private healthcare & wellbeing package Generous holiday allowance, including year-end shutdown Regular team socials and supportive, high-energy culture Opportunities for international exposure as we expand Sampl encourages applications from candidates from diverse and underrepresented backgrounds.