We have an excellent opportunity available for a Night Vehicle Technician to join our team at Sytner Harold Wood. Don't worry if you are not currently working for BMW & MINI, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. Sytner Night Vehicle Technicians working pattern is 4 nights per week, Monday to Thursday inclusive. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. When applying for this role please consider that we require candidates to have a Level 3, industry recognised qualification and franchised dealership experience as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 25, 2026
Full time
We have an excellent opportunity available for a Night Vehicle Technician to join our team at Sytner Harold Wood. Don't worry if you are not currently working for BMW & MINI, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. Sytner Night Vehicle Technicians working pattern is 4 nights per week, Monday to Thursday inclusive. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. When applying for this role please consider that we require candidates to have a Level 3, industry recognised qualification and franchised dealership experience as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser focused on delivering the best possible delivery experience for end customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight knit team is made up of ex Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We're passionate about driving innovation and redefining the future of delivery. Role Overview The Ops Coordinator leads management of morning drivers & routes (RC1). The Coordinator is responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution focused but with real time decision making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early. Responsibilities Responsible for HIVED Driver management during rotation - to deliver exceptional OTR day time performance. Be support to the Ops Manager RC1 OTR: Lead set off Lead route monitoring, including incidents support & abandonment organisation Support with Capacity and pool management (Plan vs Actual) & performance management Support with driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments) Support with continuous improvement & standards and operating procedure improvement Motivated to step up to cover Ops Manager when needed Maintain safety, standards, and productivity discipline Maintain fleet, charging, roadworthy and hygienic Requirements 1 3 years' experience operating in fast paced OTR / dispatch / last mile operations. Experience of driver operations, route execution, and dispatch accuracy. High urgency, strong communication, strong escalation habits. Comfortable solving real time operational pressure during peak windows. Able to communicate effectively & build relationships & work cross functionally How we reward our team Dynamic working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays 1 Birthday Day Off + 2 Tenure Based Additional Days Off Subsidised Private Medical Insurance including dental, vision & mental health therapy Bi annual performance reviews and tailored development plans Annual compensation review Team lunch provided once a week Quarterly team socials and annual sports day (HIVED Olympics) Enhanced maternity/paternity/adoption policy as day 1 right Community volunteer days Cycle to work scheme Dog friendly office and depots MacBook Air or Windows Laptop (depending on your preference) Want to learn more? Meet the team in 60 seconds: Behind the scenes with HIVED HIVED is B Corporation certified We are named as UK StartUp of the Year 2024 Read how HIVED raised $42M to transform parcel delivery with AI and all electric logistics network Check the Impact Report 2024 Keep up with HIVED here
Apr 25, 2026
Full time
About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser focused on delivering the best possible delivery experience for end customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight knit team is made up of ex Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We're passionate about driving innovation and redefining the future of delivery. Role Overview The Ops Coordinator leads management of morning drivers & routes (RC1). The Coordinator is responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution focused but with real time decision making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early. Responsibilities Responsible for HIVED Driver management during rotation - to deliver exceptional OTR day time performance. Be support to the Ops Manager RC1 OTR: Lead set off Lead route monitoring, including incidents support & abandonment organisation Support with Capacity and pool management (Plan vs Actual) & performance management Support with driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments) Support with continuous improvement & standards and operating procedure improvement Motivated to step up to cover Ops Manager when needed Maintain safety, standards, and productivity discipline Maintain fleet, charging, roadworthy and hygienic Requirements 1 3 years' experience operating in fast paced OTR / dispatch / last mile operations. Experience of driver operations, route execution, and dispatch accuracy. High urgency, strong communication, strong escalation habits. Comfortable solving real time operational pressure during peak windows. Able to communicate effectively & build relationships & work cross functionally How we reward our team Dynamic working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays 1 Birthday Day Off + 2 Tenure Based Additional Days Off Subsidised Private Medical Insurance including dental, vision & mental health therapy Bi annual performance reviews and tailored development plans Annual compensation review Team lunch provided once a week Quarterly team socials and annual sports day (HIVED Olympics) Enhanced maternity/paternity/adoption policy as day 1 right Community volunteer days Cycle to work scheme Dog friendly office and depots MacBook Air or Windows Laptop (depending on your preference) Want to learn more? Meet the team in 60 seconds: Behind the scenes with HIVED HIVED is B Corporation certified We are named as UK StartUp of the Year 2024 Read how HIVED raised $42M to transform parcel delivery with AI and all electric logistics network Check the Impact Report 2024 Keep up with HIVED here
We have an excellent opportunity available for a Land Rover Vehicle Technician to join our team at Sytner Land Rover Knutsford Are you currently working in a fast fit garage, MOT Centre, Auto repair shop or Independent garage? We want to hear from you! Don't worry if you are not currently working for Land Rover, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 25, 2026
Full time
We have an excellent opportunity available for a Land Rover Vehicle Technician to join our team at Sytner Land Rover Knutsford Are you currently working in a fast fit garage, MOT Centre, Auto repair shop or Independent garage? We want to hear from you! Don't worry if you are not currently working for Land Rover, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
We have an excellent opportunity available for a Vehicle Technician to join our team at Porsche Centre Edinburgh. Don't worry if you are not currently working for Porsche, we will provide you with a structured Manufacturer training plan and can offer you absolutely fantastic facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. Ideally, you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. Diagnostic skills and experience in problem-solving are not essential but are desirable. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 25, 2026
Full time
We have an excellent opportunity available for a Vehicle Technician to join our team at Porsche Centre Edinburgh. Don't worry if you are not currently working for Porsche, we will provide you with a structured Manufacturer training plan and can offer you absolutely fantastic facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. Ideally, you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. Diagnostic skills and experience in problem-solving are not essential but are desirable. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison) Location : Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Salary : £38,645 per annum Contract : Fixed Term Contract till July 2027 About the role As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It s a fantastic opportunity to make the role your own and shape it from the beginning. About you To be successful in this role you will need to demonstrate the following skills, experience and knowledge: Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless Experience of working with homeless people and supporting them achieve a positive housing outcome Understanding of housing law Developing, building, and maintaining relationships with key stakeholders Experience of working in a lettings and housing procurement environment Managing a caseload of homeless people and working towards case management standards Showing resilience when dealing with difficult situations A self-starter who can work on their own initiative Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Monday 4th May 2026 at 23:59 Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Interview process: Competency based interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Apr 25, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison) Location : Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Salary : £38,645 per annum Contract : Fixed Term Contract till July 2027 About the role As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It s a fantastic opportunity to make the role your own and shape it from the beginning. About you To be successful in this role you will need to demonstrate the following skills, experience and knowledge: Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless Experience of working with homeless people and supporting them achieve a positive housing outcome Understanding of housing law Developing, building, and maintaining relationships with key stakeholders Experience of working in a lettings and housing procurement environment Managing a caseload of homeless people and working towards case management standards Showing resilience when dealing with difficult situations A self-starter who can work on their own initiative Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Monday 4th May 2026 at 23:59 Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Interview process: Competency based interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
About the Role This is the most important hire we are making this year. You will build, lead, and grow a squad of engineers delivering mission critical software that processes over £200M in annual transactions. This is a hands on role - you will write code, review architecture, and pair with engineers, while also owning the people, process, and delivery cadence for your team. If you want a role where you stop coding, this is not it. Key Responsibilities Manage a squad of 4-10 engineers: 1:1s, career development, performance reviews, and hiring Own sprint execution and delivery cadence, ensuring the team ships reliably Contribute technically: code reviews, architectural decisions, and hands on implementation ( 40-60%) Introduce and champion modern engineering practices (CI/CD, automated testing, trunk based development) Remove blockers and protect the team's focus Partner with the Technology Director on roadmap priorities and technical strategy Drive adoption of AI assisted development tools across the team Build psychological safety and a culture of continuous improvement Requirements 6+ years of engineering management experience in a hands on environment Strong .NET/C# background with the ability to contribute meaningfully to code Experience building and scaling engineering teams (hiring, onboarding, developing) Track record of implementing CI/CD pipelines and modern development practices Excellent communication skills with both technical and non technical stakeholders Experience running agile/scrum processes pragmatically (not dogmatically) Familiarity with AI assisted development tools and their impact on team productivity Nice to Have Experience in payments, EPoS, or hospitality technology Experience coaching a CTO or Technical Director through organisational growth Experience with .NET modernisation or migration projects
Apr 25, 2026
Full time
About the Role This is the most important hire we are making this year. You will build, lead, and grow a squad of engineers delivering mission critical software that processes over £200M in annual transactions. This is a hands on role - you will write code, review architecture, and pair with engineers, while also owning the people, process, and delivery cadence for your team. If you want a role where you stop coding, this is not it. Key Responsibilities Manage a squad of 4-10 engineers: 1:1s, career development, performance reviews, and hiring Own sprint execution and delivery cadence, ensuring the team ships reliably Contribute technically: code reviews, architectural decisions, and hands on implementation ( 40-60%) Introduce and champion modern engineering practices (CI/CD, automated testing, trunk based development) Remove blockers and protect the team's focus Partner with the Technology Director on roadmap priorities and technical strategy Drive adoption of AI assisted development tools across the team Build psychological safety and a culture of continuous improvement Requirements 6+ years of engineering management experience in a hands on environment Strong .NET/C# background with the ability to contribute meaningfully to code Experience building and scaling engineering teams (hiring, onboarding, developing) Track record of implementing CI/CD pipelines and modern development practices Excellent communication skills with both technical and non technical stakeholders Experience running agile/scrum processes pragmatically (not dogmatically) Familiarity with AI assisted development tools and their impact on team productivity Nice to Have Experience in payments, EPoS, or hospitality technology Experience coaching a CTO or Technical Director through organisational growth Experience with .NET modernisation or migration projects
About The Role FDM is a global business and technology consultancy seeking a Transformation Delivery Lead to work for our client within the Financial Services sector. This is an initial 6 month contract with strong potential to extend. The role will be hybrid, requiring 2-3 days per week on site in Edinburgh. Our client is undertaking a major enterprise-wide lean agile transformation and is seeking a Transformation Delivery Lead to help shape, embed and accelerate new Ways of Working across value streams, platforms and functions. Responsibilities: Coach and support senior leaders, value stream leads and delivery teams to apply Agile-aligned Ways of Working effectively. Act as a trusted advisor on lean-agile behaviours, flow, decision-making and outcome-focused delivery. Design and deliver frameworks, playbooks, learning content and rituals that build organisational capability across teams. Bring operating model and Ways of Working designs to life through simple, user-centred processes. Facilitate workshops that translate strategy and TOM intent into practical workflows that colleagues can adopt. Provide guidance to programme leadership on sequencing, adoption, readiness and cross-stream dependencies. Support transition planning as teams migrate from project-centric to product/value-stream delivery models. Contribute to Lean Portfolio Management practices, flow optimisation and delivery excellence across teams. Use delivery data and metrics to improve predictability, transparency and decision-making. Define, refine and steward core standards and playbooks underpinning the organisation's Ways of Working. About You 7-10+ years' experience operating in lean agile environments within complex, regulated organisations. Demonstrated experience delivering enterprise-scale agile or product operating model transformations. Strong practical knowledge of Scrum, Kanban, Lean Portfolio Management and flow-based delivery. Highly skilled in coaching, influencing and constructively challenging senior stakeholders. Experienced in using Jira and Confluence to support scaled delivery transparency, governance and flow. Strong analytical mindset with comfort using delivery metrics and visual management tools. High emotional intelligence and the ability to read organisational readiness, resistance and fatigue. Comfortable working in ambiguity and guiding others through uncertainty. Calm, credible, pragmatic, and able to build trust quickly across teams and leadership groups. Strong written and verbal communication with a talent for simplifying complex concepts. About Us We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us: Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Apr 25, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a Transformation Delivery Lead to work for our client within the Financial Services sector. This is an initial 6 month contract with strong potential to extend. The role will be hybrid, requiring 2-3 days per week on site in Edinburgh. Our client is undertaking a major enterprise-wide lean agile transformation and is seeking a Transformation Delivery Lead to help shape, embed and accelerate new Ways of Working across value streams, platforms and functions. Responsibilities: Coach and support senior leaders, value stream leads and delivery teams to apply Agile-aligned Ways of Working effectively. Act as a trusted advisor on lean-agile behaviours, flow, decision-making and outcome-focused delivery. Design and deliver frameworks, playbooks, learning content and rituals that build organisational capability across teams. Bring operating model and Ways of Working designs to life through simple, user-centred processes. Facilitate workshops that translate strategy and TOM intent into practical workflows that colleagues can adopt. Provide guidance to programme leadership on sequencing, adoption, readiness and cross-stream dependencies. Support transition planning as teams migrate from project-centric to product/value-stream delivery models. Contribute to Lean Portfolio Management practices, flow optimisation and delivery excellence across teams. Use delivery data and metrics to improve predictability, transparency and decision-making. Define, refine and steward core standards and playbooks underpinning the organisation's Ways of Working. About You 7-10+ years' experience operating in lean agile environments within complex, regulated organisations. Demonstrated experience delivering enterprise-scale agile or product operating model transformations. Strong practical knowledge of Scrum, Kanban, Lean Portfolio Management and flow-based delivery. Highly skilled in coaching, influencing and constructively challenging senior stakeholders. Experienced in using Jira and Confluence to support scaled delivery transparency, governance and flow. Strong analytical mindset with comfort using delivery metrics and visual management tools. High emotional intelligence and the ability to read organisational readiness, resistance and fatigue. Comfortable working in ambiguity and guiding others through uncertainty. Calm, credible, pragmatic, and able to build trust quickly across teams and leadership groups. Strong written and verbal communication with a talent for simplifying complex concepts. About Us We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us: Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Principal Data and AI Strategy Consultant London hybrid working, three days on site. Principal £90,000 to £110,000 plus bonus. This is an opportunity to step into a high impact Data and AI Strategy role within a growing consulting practice where strategy, governance and advisory work sit firmly at the centre. You will work closely with senior stakeholders to shape how organisations design, govern and scale AI, including GenAI, without being pulled into hands on build or delivery. The Company They are a well established management consultancy operating across financial services and other highly regulated industries, with a strong reputation for delivering end to end transformation. Their approach focuses on embedding specialist squads into client organisations to drive meaningful change. Data and AI strategy is a key growth area, with increasing demand from C suite leaders looking for clear direction on AI adoption and governance. The Role You will sit within a UK based Data and AI Strategy team, advising senior leaders on how to define, refine and execute AI strategies. The role is advisory led and highly client facing. Key responsibilities include: Defining data and AI strategies aligned to business objectives and regulatory environments Advising on AI governance, GenAI policy and responsible AI frameworks Identifying and prioritising AI use cases based on value, risk and feasibility Assessing organisational readiness for AI and designing future state operating models Leading workshops and stakeholder sessions with senior business and technology leaders Supporting clients in build versus buy decisions without owning technical implementation Contributing to thought leadership, propositions and internal capability building Your Skills and Experience Strong consulting or advisory experience within data, AI or digital strategy Exposure to AI governance, GenAI strategy or operating model design Confidence working with senior stakeholders and translating complex topics into clear narratives Experience in regulated environments such as financial services, energy or similar industries Solid understanding of how consulting engagements are structured and delivered Commercial awareness and storytelling skills rather than deep technical development expertise What They Offer Competitive salary with performance related bonus Private medical insurance and life insurance Pension contribution with enhanced employer matching 25 days annual leave with the option to buy or sell days Hybrid working model with a Shoreditch office base Dedicated business coach and clear progression based on performance rather than tenure No time at level policy How to Apply If you are interested in shaping AI strategy at a senior advisory level within a growing consulting team, apply below!
Apr 24, 2026
Full time
Principal Data and AI Strategy Consultant London hybrid working, three days on site. Principal £90,000 to £110,000 plus bonus. This is an opportunity to step into a high impact Data and AI Strategy role within a growing consulting practice where strategy, governance and advisory work sit firmly at the centre. You will work closely with senior stakeholders to shape how organisations design, govern and scale AI, including GenAI, without being pulled into hands on build or delivery. The Company They are a well established management consultancy operating across financial services and other highly regulated industries, with a strong reputation for delivering end to end transformation. Their approach focuses on embedding specialist squads into client organisations to drive meaningful change. Data and AI strategy is a key growth area, with increasing demand from C suite leaders looking for clear direction on AI adoption and governance. The Role You will sit within a UK based Data and AI Strategy team, advising senior leaders on how to define, refine and execute AI strategies. The role is advisory led and highly client facing. Key responsibilities include: Defining data and AI strategies aligned to business objectives and regulatory environments Advising on AI governance, GenAI policy and responsible AI frameworks Identifying and prioritising AI use cases based on value, risk and feasibility Assessing organisational readiness for AI and designing future state operating models Leading workshops and stakeholder sessions with senior business and technology leaders Supporting clients in build versus buy decisions without owning technical implementation Contributing to thought leadership, propositions and internal capability building Your Skills and Experience Strong consulting or advisory experience within data, AI or digital strategy Exposure to AI governance, GenAI strategy or operating model design Confidence working with senior stakeholders and translating complex topics into clear narratives Experience in regulated environments such as financial services, energy or similar industries Solid understanding of how consulting engagements are structured and delivered Commercial awareness and storytelling skills rather than deep technical development expertise What They Offer Competitive salary with performance related bonus Private medical insurance and life insurance Pension contribution with enhanced employer matching 25 days annual leave with the option to buy or sell days Hybrid working model with a Shoreditch office base Dedicated business coach and clear progression based on performance rather than tenure No time at level policy How to Apply If you are interested in shaping AI strategy at a senior advisory level within a growing consulting team, apply below!
Annual leave: 33 days (plus eight bank holidays) Hours: 22.5 hours per week (flexible three full days or shorter days across the week) Location: Hybrid, with travel to our London Head Office when required (averaging once per fortnight) Benefits: enhanced maternity, paternity and adoption leave, and shared parental pay family-friendly policies 8% employer pension contribution (Aviva) life assurance cover at 3 x annual salary health cashback plan (Medicash): employee cover plus up to four dependent children 24/7 virtual GP access (UK registered), plus access to Best Doctors confidential employee assistance programme (Medicash) access to a wellbeing app flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more learning and development opportunities including bespoke training and access to LinkedIn Learning) commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer At Dementia UK, we make sure families affected by dementia don t face it alone. Through our specialist Admiral Nurses, we provide expert advice and support when it s needed most. As we grow, having effective systems in place is key to how we work and deliver our impact. We are looking for a Finance Systems Manager to lead how our finance systems support the organisation now and into the future. This role focuses on developing a systems roadmap, optimising our technology to ensure systems are efficient, well integrated and support strong financial processes. You will bring a solid understanding of finance alongside experience of managing or implementing finance systems. Taking a systems-led approach, you will look at how processes can be improved, automated and better connected, while also being comfortable taking a hands-on role in system configuration, troubleshooting and day-to-day support when needed. You will work closely with colleagues across Finance, IT and the wider organisation, using data and insight to improve reporting, data quality and efficiency. Experience with cloud-based systems, data warehouse environments and modern reporting tools would be beneficial, but we are open to different system backgrounds. We re looking for someone who combines strong finance knowledge with a systems mindset and who can work collaboratively while leading change and improvement. Charity experience is advantageous but not essential. Above all, you will be motivated by purpose and committed to helping Dementia UK work as effectively as possible so we can support more families affected by dementia. If you would like to find out more about the role, or have any queries, please get in touch. Our culture In addition to offering a competitive salary and a generous benefits package, we truly value our people. It s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation). Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work. Dementia UK is a Disability Confident employer. By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. Please note that any decision on flexible working is based on business needs
Apr 24, 2026
Full time
Annual leave: 33 days (plus eight bank holidays) Hours: 22.5 hours per week (flexible three full days or shorter days across the week) Location: Hybrid, with travel to our London Head Office when required (averaging once per fortnight) Benefits: enhanced maternity, paternity and adoption leave, and shared parental pay family-friendly policies 8% employer pension contribution (Aviva) life assurance cover at 3 x annual salary health cashback plan (Medicash): employee cover plus up to four dependent children 24/7 virtual GP access (UK registered), plus access to Best Doctors confidential employee assistance programme (Medicash) access to a wellbeing app flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more learning and development opportunities including bespoke training and access to LinkedIn Learning) commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer At Dementia UK, we make sure families affected by dementia don t face it alone. Through our specialist Admiral Nurses, we provide expert advice and support when it s needed most. As we grow, having effective systems in place is key to how we work and deliver our impact. We are looking for a Finance Systems Manager to lead how our finance systems support the organisation now and into the future. This role focuses on developing a systems roadmap, optimising our technology to ensure systems are efficient, well integrated and support strong financial processes. You will bring a solid understanding of finance alongside experience of managing or implementing finance systems. Taking a systems-led approach, you will look at how processes can be improved, automated and better connected, while also being comfortable taking a hands-on role in system configuration, troubleshooting and day-to-day support when needed. You will work closely with colleagues across Finance, IT and the wider organisation, using data and insight to improve reporting, data quality and efficiency. Experience with cloud-based systems, data warehouse environments and modern reporting tools would be beneficial, but we are open to different system backgrounds. We re looking for someone who combines strong finance knowledge with a systems mindset and who can work collaboratively while leading change and improvement. Charity experience is advantageous but not essential. Above all, you will be motivated by purpose and committed to helping Dementia UK work as effectively as possible so we can support more families affected by dementia. If you would like to find out more about the role, or have any queries, please get in touch. Our culture In addition to offering a competitive salary and a generous benefits package, we truly value our people. It s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation). Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work. Dementia UK is a Disability Confident employer. By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. Please note that any decision on flexible working is based on business needs
As the Business Development Manager in the Cloud/AWS space, you will identify and cultivate new opportunities for cloud adoption, helping clients modernise their infrastructure and accelerate digital transformation. You'll translate technical capabilities into clear business value, building strategic relationships that drive revenue and long-term growth. Client Details My client is an established Tech and Data Consultancy business, who are invested in growing their team (currently around 150) with passionate, motivated, driven individuals, who help in the design, build and operation of complex cloud, digital, and data platforms for some of the UK's leading public and private sector organisations. These include Walgreen Boots Alliance, Police Digital Service, Home Office, National Records of Scotland, and Network Rail. Description As the Business Development Manager, you will have the following responsibilities: Build and manage a robust pipeline of cloud transformation opportunities. Research target accounts, identify decision-makers, and uncover business challenges that cloud services can solve. Develop trusted relationships with C-level and senior technology leaders. Lead discovery conversations to understand client needs, pain points, and strategic priorities. Translate AWS/cloud capabilities into compelling business outcomes. Work with technical teams to shape high-level solution proposals, architectures, and migration roadmaps. Drive the full sales cycle from prospecting to negotiation and close. Create account strategies, pursue multi-stakeholder engagements, and manage complex enterprise deals. Partner with cloud architects, delivery teams, and product specialists to craft tailored solutions. Coordinate with marketing on campaigns, events, and lead-generation initiatives. Maintain accurate CRM data, forecasts, and activity reporting. Track KPIs and ensure revenue targets are met or exceeded. Stay current on AWS services, cloud trends, and competitive offerings. Build relationships with AWS partner teams to co-sell and leverage funding programs. Profile The successful Business Development Manager candidate will have the following experience: Proven track record in new business sales within cloud, digital transformation, or technology consulting. Strong understanding of AWS (preferred), Azure or GCP - including cloud migration, DevOps, containerisation, and cloud engineering. Ability to lead complex sales cycles, influence senior stakeholders, and navigate multi-layered organisations. Experience selling professional services, managed services, or multi-phase transformation programmes. Commercial acumen with the ability to shape deals, challenge thinking, and build value-based proposals. Confident communicator capable of translating technical concepts into business outcomes. Self-starter mindset with the drive to build pipeline, open doors, and exceed targets. Job Offer £65,000 - £85,000 basic + OTE Hybrid working - 3 days/week in the office Pension contributions up to 5% (matched by employee and employer) Life Insurance Personal Accident Insurance Private Health Insurance from 2nd anniversary Health and Wellbeing Plan 25 days annual leave Working abroad policy Competitive paternity and maternity leave policies Sickness & Disability income protection from 3rd anniversary On site gym membership
Apr 24, 2026
Full time
As the Business Development Manager in the Cloud/AWS space, you will identify and cultivate new opportunities for cloud adoption, helping clients modernise their infrastructure and accelerate digital transformation. You'll translate technical capabilities into clear business value, building strategic relationships that drive revenue and long-term growth. Client Details My client is an established Tech and Data Consultancy business, who are invested in growing their team (currently around 150) with passionate, motivated, driven individuals, who help in the design, build and operation of complex cloud, digital, and data platforms for some of the UK's leading public and private sector organisations. These include Walgreen Boots Alliance, Police Digital Service, Home Office, National Records of Scotland, and Network Rail. Description As the Business Development Manager, you will have the following responsibilities: Build and manage a robust pipeline of cloud transformation opportunities. Research target accounts, identify decision-makers, and uncover business challenges that cloud services can solve. Develop trusted relationships with C-level and senior technology leaders. Lead discovery conversations to understand client needs, pain points, and strategic priorities. Translate AWS/cloud capabilities into compelling business outcomes. Work with technical teams to shape high-level solution proposals, architectures, and migration roadmaps. Drive the full sales cycle from prospecting to negotiation and close. Create account strategies, pursue multi-stakeholder engagements, and manage complex enterprise deals. Partner with cloud architects, delivery teams, and product specialists to craft tailored solutions. Coordinate with marketing on campaigns, events, and lead-generation initiatives. Maintain accurate CRM data, forecasts, and activity reporting. Track KPIs and ensure revenue targets are met or exceeded. Stay current on AWS services, cloud trends, and competitive offerings. Build relationships with AWS partner teams to co-sell and leverage funding programs. Profile The successful Business Development Manager candidate will have the following experience: Proven track record in new business sales within cloud, digital transformation, or technology consulting. Strong understanding of AWS (preferred), Azure or GCP - including cloud migration, DevOps, containerisation, and cloud engineering. Ability to lead complex sales cycles, influence senior stakeholders, and navigate multi-layered organisations. Experience selling professional services, managed services, or multi-phase transformation programmes. Commercial acumen with the ability to shape deals, challenge thinking, and build value-based proposals. Confident communicator capable of translating technical concepts into business outcomes. Self-starter mindset with the drive to build pipeline, open doors, and exceed targets. Job Offer £65,000 - £85,000 basic + OTE Hybrid working - 3 days/week in the office Pension contributions up to 5% (matched by employee and employer) Life Insurance Personal Accident Insurance Private Health Insurance from 2nd anniversary Health and Wellbeing Plan 25 days annual leave Working abroad policy Competitive paternity and maternity leave policies Sickness & Disability income protection from 3rd anniversary On site gym membership
Principal .NET Engineer (Azure / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal .NET Engineer to shape the future of enterprise technology used by millions of customers. This role will focus on engineering leadership, modern architecture, cloud-native delivery and driving best practice across multiple teams within a high-scale digital environment. Responsibilities for the Principal .NET Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, high-availability systems using modern Microsoft technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and delivery teams through hands-on technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Champion secure-by-design principles, vulnerability management and risk reduction Implement observability frameworks including monitoring, logging and SLO / SLI practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and strengthen engineering culture across the organisation Essential Skills for the Principal .NET Engineer: Deep hands-on expertise in ASP.NET Core, Web API, C#, Entity Framework Strong experience with Azure, Kubernetes, Kafka and Microservices architecture Experience with MongoDB, cloud integrations and distributed systems Strong knowledge of JavaScript / TypeScript Experience using Terraform / Infrastructure as Code Strong understanding of software architecture and scalable system design Experience leading development of complex, high-performance platforms Proven experience in a Principal, Lead or Senior Engineering role Practical experience using Generative AI tools to improve engineering productivity Desirable Skills for the Principal .NET Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Strong mentoring background across engineers of all levels Passion for innovation and continuous improvement If you are a senior .NET engineering leader looking to shape modern cloud platforms at scale while remaining close to technology, this role offers strong influence, complex delivery challenges and long-term impact.
Apr 24, 2026
Full time
Principal .NET Engineer (Azure / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal .NET Engineer to shape the future of enterprise technology used by millions of customers. This role will focus on engineering leadership, modern architecture, cloud-native delivery and driving best practice across multiple teams within a high-scale digital environment. Responsibilities for the Principal .NET Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, high-availability systems using modern Microsoft technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and delivery teams through hands-on technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Champion secure-by-design principles, vulnerability management and risk reduction Implement observability frameworks including monitoring, logging and SLO / SLI practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and strengthen engineering culture across the organisation Essential Skills for the Principal .NET Engineer: Deep hands-on expertise in ASP.NET Core, Web API, C#, Entity Framework Strong experience with Azure, Kubernetes, Kafka and Microservices architecture Experience with MongoDB, cloud integrations and distributed systems Strong knowledge of JavaScript / TypeScript Experience using Terraform / Infrastructure as Code Strong understanding of software architecture and scalable system design Experience leading development of complex, high-performance platforms Proven experience in a Principal, Lead or Senior Engineering role Practical experience using Generative AI tools to improve engineering productivity Desirable Skills for the Principal .NET Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Strong mentoring background across engineers of all levels Passion for innovation and continuous improvement If you are a senior .NET engineering leader looking to shape modern cloud platforms at scale while remaining close to technology, this role offers strong influence, complex delivery challenges and long-term impact.
Principal .NET Engineer (Azure / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal .NET Engineer to shape the future of enterprise technology used by millions of customers. This role will focus on engineering leadership, modern architecture, cloud-native delivery and driving best practice across multiple teams within a high-scale digital environment. Responsibilities for the Principal .NET Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, high-availability systems using modern Microsoft technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and delivery teams through hands-on technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Champion secure-by-design principles, vulnerability management and risk reduction Implement observability frameworks including monitoring, logging and SLO / SLI practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and strengthen engineering culture across the organisation Essential Skills for the Principal .NET Engineer: Deep hands-on expertise in ASP.NET Core, Web API, C#, Entity Framework Strong experience with Azure, Kubernetes, Kafka and Microservices architecture Experience with MongoDB, cloud integrations and distributed systems Strong knowledge of JavaScript / TypeScript Experience using Terraform / Infrastructure as Code Strong understanding of software architecture and scalable system design Experience leading development of complex, high-performance platforms Proven experience in a Principal, Lead or Senior Engineering role Practical experience using Generative AI tools to improve engineering productivity Desirable Skills for the Principal .NET Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Strong mentoring background across engineers of all levels Passion for innovation and continuous improvement If you are a senior .NET engineering leader looking to shape modern cloud platforms at scale while remaining close to technology, this role offers strong influence, complex delivery challenges and long-term impact.
Apr 24, 2026
Full time
Principal .NET Engineer (Azure / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal .NET Engineer to shape the future of enterprise technology used by millions of customers. This role will focus on engineering leadership, modern architecture, cloud-native delivery and driving best practice across multiple teams within a high-scale digital environment. Responsibilities for the Principal .NET Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, high-availability systems using modern Microsoft technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and delivery teams through hands-on technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Champion secure-by-design principles, vulnerability management and risk reduction Implement observability frameworks including monitoring, logging and SLO / SLI practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and strengthen engineering culture across the organisation Essential Skills for the Principal .NET Engineer: Deep hands-on expertise in ASP.NET Core, Web API, C#, Entity Framework Strong experience with Azure, Kubernetes, Kafka and Microservices architecture Experience with MongoDB, cloud integrations and distributed systems Strong knowledge of JavaScript / TypeScript Experience using Terraform / Infrastructure as Code Strong understanding of software architecture and scalable system design Experience leading development of complex, high-performance platforms Proven experience in a Principal, Lead or Senior Engineering role Practical experience using Generative AI tools to improve engineering productivity Desirable Skills for the Principal .NET Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Strong mentoring background across engineers of all levels Passion for innovation and continuous improvement If you are a senior .NET engineering leader looking to shape modern cloud platforms at scale while remaining close to technology, this role offers strong influence, complex delivery challenges and long-term impact.
Principal Java Engineer (AWS / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal Java Engineer to shape the future of large-scale digital platforms used by millions of customers. This role will focus on driving engineering excellence, defining technical standards and leading the design of scalable, high-availability systems across a modern cloud-native environment. Responsibilities for the Principal Java Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, distributed systems using modern technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and development teams with deep technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and contribute to a strong engineering culture and community of practice Work closely with senior stakeholders to align technology with business goals Essential Skills for the Principal Java Engineer: Deep hands-on expertise in Java, Spring Boot, Microservices, Kafka and AWS Strong understanding of software architecture and scalable system design Experience leading development of high-performance distributed systems Proven experience in a Principal, Lead or Senior Engineering role Experience defining and governing technical standards and engineering practices Experience influencing strategy across multiple teams or domains Practical experience using Generative AI tools to improve engineering productivity Strong leadership, mentoring and stakeholder engagement skills Desirable Skills for the Principal Java Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Experience working closely with senior engineering leadership teams If you are a senior Java engineering leader looking to shape modern platforms at scale while remaining close to technology, this role offers strong influence, complex challenges and long-term impact.
Apr 24, 2026
Full time
Principal Java Engineer (AWS / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal Java Engineer to shape the future of large-scale digital platforms used by millions of customers. This role will focus on driving engineering excellence, defining technical standards and leading the design of scalable, high-availability systems across a modern cloud-native environment. Responsibilities for the Principal Java Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, distributed systems using modern technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and development teams with deep technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and contribute to a strong engineering culture and community of practice Work closely with senior stakeholders to align technology with business goals Essential Skills for the Principal Java Engineer: Deep hands-on expertise in Java, Spring Boot, Microservices, Kafka and AWS Strong understanding of software architecture and scalable system design Experience leading development of high-performance distributed systems Proven experience in a Principal, Lead or Senior Engineering role Experience defining and governing technical standards and engineering practices Experience influencing strategy across multiple teams or domains Practical experience using Generative AI tools to improve engineering productivity Strong leadership, mentoring and stakeholder engagement skills Desirable Skills for the Principal Java Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Experience working closely with senior engineering leadership teams If you are a senior Java engineering leader looking to shape modern platforms at scale while remaining close to technology, this role offers strong influence, complex challenges and long-term impact.
Principal Java Engineer (AWS / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal Java Engineer to shape the future of large-scale digital platforms used by millions of customers. This role will focus on driving engineering excellence, defining technical standards and leading the design of scalable, high-availability systems across a modern cloud-native environment. Responsibilities for the Principal Java Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, distributed systems using modern technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and development teams with deep technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and contribute to a strong engineering culture and community of practice Work closely with senior stakeholders to align technology with business goals Essential Skills for the Principal Java Engineer: Deep hands-on expertise in Java, Spring Boot, Microservices, Kafka and AWS Strong understanding of software architecture and scalable system design Experience leading development of high-performance distributed systems Proven experience in a Principal, Lead or Senior Engineering role Experience defining and governing technical standards and engineering practices Experience influencing strategy across multiple teams or domains Practical experience using Generative AI tools to improve engineering productivity Strong leadership, mentoring and stakeholder engagement skills Desirable Skills for the Principal Java Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Experience working closely with senior engineering leadership teams If you are a senior Java engineering leader looking to shape modern platforms at scale while remaining close to technology, this role offers strong influence, complex challenges and long-term impact.
Apr 24, 2026
Full time
Principal Java Engineer (AWS / Microservices) Salary: Up to £100,000 + Bonus + Benefits Location: Coventry or Central London - Hybrid (2 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced Principal Java Engineer to shape the future of large-scale digital platforms used by millions of customers. This role will focus on driving engineering excellence, defining technical standards and leading the design of scalable, high-availability systems across a modern cloud-native environment. Responsibilities for the Principal Java Engineer: Define and evolve engineering strategy, standards and best practices across your domain Lead technical direction across multiple engineering teams and programmes Design and oversee delivery of large-scale, distributed systems using modern technologies Provide expert guidance on technical risk, architecture decisions and prioritisation Support Staff Engineers and development teams with deep technical leadership Drive adoption of DevOps, CI/CD, automation and modern engineering practices Leverage AI and intelligent automation to improve productivity and delivery outcomes Mentor engineers and contribute to a strong engineering culture and community of practice Work closely with senior stakeholders to align technology with business goals Essential Skills for the Principal Java Engineer: Deep hands-on expertise in Java, Spring Boot, Microservices, Kafka and AWS Strong understanding of software architecture and scalable system design Experience leading development of high-performance distributed systems Proven experience in a Principal, Lead or Senior Engineering role Experience defining and governing technical standards and engineering practices Experience influencing strategy across multiple teams or domains Practical experience using Generative AI tools to improve engineering productivity Strong leadership, mentoring and stakeholder engagement skills Desirable Skills for the Principal Java Engineer: Strong advocate of Agile delivery and modern engineering ways of working Experience building collaborative engineering communities Comfortable making data-driven technical decisions at scale Experience working closely with senior engineering leadership teams If you are a senior Java engineering leader looking to shape modern platforms at scale while remaining close to technology, this role offers strong influence, complex challenges and long-term impact.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. MissionAs an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. How You'll Make an Impact Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption. What You'll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards. Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively. Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions. Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients. Qualifications Must have a minimum of 3+ years of related experience in Consulting / Professional Services Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Certifications in AI strategy or project management preferred Excellent program management and cross-functional influence skills Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholdersHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Apr 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. MissionAs an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. How You'll Make an Impact Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption. What You'll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards. Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively. Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions. Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients. Qualifications Must have a minimum of 3+ years of related experience in Consulting / Professional Services Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Certifications in AI strategy or project management preferred Excellent program management and cross-functional influence skills Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholdersHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 24, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 24, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Customer Service Advisor Location: Hybrid / Birmingham - 1 Day in Office Per Week Salary: Competitive (DoE) Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Do you enjoy helping people solve problems and get comfortable with technology At the International Compliance Association (part of Wilmington plc), you ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem-solving, it is not a sales position. You ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date. If you enjoy a hands-on role where you can put your people and tech skills to good use, we d love to hear from you. Please note: To complete your application, you will be redirected to Wilmington plc s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You ll contribute directly to customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Customer Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product orientation and signpost helpful resources. • Keep onboarding checklists, logs, and customer notes up to date. • Support pre go live checks on accounts, permissions, and access. Proactive Customer Support • Monitor early customer usage and identify risks such as low engagement. • Provide proactive outreach based on usage triggers. • Share updates on any issues that may affect onboarding or access. Technical Guidance & Troubleshooting • Assist with basic access queries, login issues, and general troubleshooting. • Process password resets, account changes, and contact updates. • Help customers navigate the platform and use key features. Learning Content • Support the creation and upkeep of digital learning content on the LMS (Totara). • Ensure learning materials are accurate, up to date, and correctly restricted for users. What is the Best Thing About This Role You get to make a real difference to someone s experience with ICA. Our Learners often arrive feeling unsure about new systems or processes, and you re the person who helps everything click into place. Every day brings a mix of tasks - from guiding someone through their first login to sorting a quick technical fix - so the work stays varied and interesting. What is the Most Challenging Thing About This Role Some queries can be time sensitive, especially when learners are trying to log in for an exam or to begin a course. In those moments, they need quick, clear support, and you ll be working within set SLAs to make sure they aren t left waiting. You may also be handling more than one request at once, so you'll need to stay focused and organised. To be successful in this role, you must have: • Experience in a customer facing role such as onboarding, customer support, service desk, or customer success. • The ability to confidently guide customers through their first login, setup steps, and basic product orientation. • Strong problem solving skills, especially when troubleshooting access, login, or system navigation queries. • Comfort handling basic technical issues, with good judgement on when to escalate more complex problems. • Experience using CRM or ticketing systems to log activity, track progress, and manage tasks efficiently. • Clear, friendly written and verbal communication skills with a supportive, customer first approach. • High attention to detail when updating accounts, processing changes, or completing onboarding checklists. • Strong organisational skills and the ability to manage your workload effectively to meet SLAs. To be successful in this role, it would be great if you have: • Experience onboarding customers onto digital learning platforms or e learning products. • Familiarity with LMS systems. • An understanding of customer engagement and adoption metrics. • Experience creating or maintaining help articles, guides, or support documentation. • Exposure to analysing basic usage data or reporting onboarding activity. • Previous experience supporting product introductions, training sessions, or customer education. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us ICA is the leading professional body for the global compliance community. Since 2001, we ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 24, 2026
Full time
Customer Service Advisor Location: Hybrid / Birmingham - 1 Day in Office Per Week Salary: Competitive (DoE) Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Do you enjoy helping people solve problems and get comfortable with technology At the International Compliance Association (part of Wilmington plc), you ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem-solving, it is not a sales position. You ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date. If you enjoy a hands-on role where you can put your people and tech skills to good use, we d love to hear from you. Please note: To complete your application, you will be redirected to Wilmington plc s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You ll contribute directly to customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Customer Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product orientation and signpost helpful resources. • Keep onboarding checklists, logs, and customer notes up to date. • Support pre go live checks on accounts, permissions, and access. Proactive Customer Support • Monitor early customer usage and identify risks such as low engagement. • Provide proactive outreach based on usage triggers. • Share updates on any issues that may affect onboarding or access. Technical Guidance & Troubleshooting • Assist with basic access queries, login issues, and general troubleshooting. • Process password resets, account changes, and contact updates. • Help customers navigate the platform and use key features. Learning Content • Support the creation and upkeep of digital learning content on the LMS (Totara). • Ensure learning materials are accurate, up to date, and correctly restricted for users. What is the Best Thing About This Role You get to make a real difference to someone s experience with ICA. Our Learners often arrive feeling unsure about new systems or processes, and you re the person who helps everything click into place. Every day brings a mix of tasks - from guiding someone through their first login to sorting a quick technical fix - so the work stays varied and interesting. What is the Most Challenging Thing About This Role Some queries can be time sensitive, especially when learners are trying to log in for an exam or to begin a course. In those moments, they need quick, clear support, and you ll be working within set SLAs to make sure they aren t left waiting. You may also be handling more than one request at once, so you'll need to stay focused and organised. To be successful in this role, you must have: • Experience in a customer facing role such as onboarding, customer support, service desk, or customer success. • The ability to confidently guide customers through their first login, setup steps, and basic product orientation. • Strong problem solving skills, especially when troubleshooting access, login, or system navigation queries. • Comfort handling basic technical issues, with good judgement on when to escalate more complex problems. • Experience using CRM or ticketing systems to log activity, track progress, and manage tasks efficiently. • Clear, friendly written and verbal communication skills with a supportive, customer first approach. • High attention to detail when updating accounts, processing changes, or completing onboarding checklists. • Strong organisational skills and the ability to manage your workload effectively to meet SLAs. To be successful in this role, it would be great if you have: • Experience onboarding customers onto digital learning platforms or e learning products. • Familiarity with LMS systems. • An understanding of customer engagement and adoption metrics. • Experience creating or maintaining help articles, guides, or support documentation. • Exposure to analysing basic usage data or reporting onboarding activity. • Previous experience supporting product introductions, training sessions, or customer education. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us ICA is the leading professional body for the global compliance community. Since 2001, we ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Apr 24, 2026
Full time
Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
This isn't a "steady-state" Finance Director role. It's a chance to step into a fast-evolving, international business and shape how finance operates across EMEA - commercially, operationally, and strategically. You'll be joining a global technology solutions business operating at the intersection of workplace experience, digital media, and immersive environments. With strong growth and increasing complexity across the region, they are now looking for a senior finance leader to bring structure, visibility, and direction. Location: Egham (Hybrid)Salary: £119,000Contract: PermanentReference: 16033 Finance Director - EMEA Benefits Performance-related bonus scheme Significant influence at senior leadership and regional decision-making level Opportunity to shape and lead finance transformation across EMEA Exposure to a fast-scaling, international business environment Hybrid working Finance Director - EMEA About the Role The business has scaled rapidly across EMEA, and finance now needs to evolve from a strong operational base into a more forward-looking, insight-driven function. Most Finance Director roles are focused on maintenance. This one is different; fix, shape, and elevate. You will lead finance across EMEA, partnering closely with regional and global leadership to bring clarity and control to a complex, multi-entity, project-driven environment. Your focus will include: Leading planning, forecasting, and performance analysis that drives real business decisions Improving visibility, reporting quality, and financial control across the region Playing a key role in an ongoing ERP implementation, ensuring successful integration and adoption Building a high-performing finance function aligned to the next phase of growth This is a role where your impact will be visible and quick. The successful Finance Director - EMEA will bring: You've operated in complex environments and understand what "good" looks like at scale. You'll likely have experience: Working within a multi-entity or multinational business Operating in private equity-backed or transformation-led settings Supporting project-based businesses, including exposure to POC accounting Driving improvements in cash flow and working capital You've also played a key role in improving finance functions, whether through: Implementing or enhancing ERP or finance systems Driving automation, standardisation, and better reporting Strengthening controls and navigating complex audit environments Just as importantly, you're a strong leader that is comfortable managing teams across regions and time zones, and able to build consistency without losing local effectiveness. Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Apr 24, 2026
Full time
This isn't a "steady-state" Finance Director role. It's a chance to step into a fast-evolving, international business and shape how finance operates across EMEA - commercially, operationally, and strategically. You'll be joining a global technology solutions business operating at the intersection of workplace experience, digital media, and immersive environments. With strong growth and increasing complexity across the region, they are now looking for a senior finance leader to bring structure, visibility, and direction. Location: Egham (Hybrid)Salary: £119,000Contract: PermanentReference: 16033 Finance Director - EMEA Benefits Performance-related bonus scheme Significant influence at senior leadership and regional decision-making level Opportunity to shape and lead finance transformation across EMEA Exposure to a fast-scaling, international business environment Hybrid working Finance Director - EMEA About the Role The business has scaled rapidly across EMEA, and finance now needs to evolve from a strong operational base into a more forward-looking, insight-driven function. Most Finance Director roles are focused on maintenance. This one is different; fix, shape, and elevate. You will lead finance across EMEA, partnering closely with regional and global leadership to bring clarity and control to a complex, multi-entity, project-driven environment. Your focus will include: Leading planning, forecasting, and performance analysis that drives real business decisions Improving visibility, reporting quality, and financial control across the region Playing a key role in an ongoing ERP implementation, ensuring successful integration and adoption Building a high-performing finance function aligned to the next phase of growth This is a role where your impact will be visible and quick. The successful Finance Director - EMEA will bring: You've operated in complex environments and understand what "good" looks like at scale. You'll likely have experience: Working within a multi-entity or multinational business Operating in private equity-backed or transformation-led settings Supporting project-based businesses, including exposure to POC accounting Driving improvements in cash flow and working capital You've also played a key role in improving finance functions, whether through: Implementing or enhancing ERP or finance systems Driving automation, standardisation, and better reporting Strengthening controls and navigating complex audit environments Just as importantly, you're a strong leader that is comfortable managing teams across regions and time zones, and able to build consistency without losing local effectiveness. Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
