An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st / 2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at least 5 years What s on offer: Competitive Salary 25 days holiday (pro rata) plus bank holidays Pension scheme Life assurance Flexible hybrid working model Season ticket loans Cycle-to-work scheme This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Jul 23, 2025
Full time
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st / 2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at least 5 years What s on offer: Competitive Salary 25 days holiday (pro rata) plus bank holidays Pension scheme Life assurance Flexible hybrid working model Season ticket loans Cycle-to-work scheme This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an opportunity and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. Responsibilities: Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Required Qualifications: 3+ years of experience as Java Developer focused on Spring MVC Framework. 2+ years basic/working Knowledge of Linux environments. 2+ years working Knowledge of Source Control Management (SCM), Rapid Development cycles and automated deployment services like Maven, uDeploy, GIT, SVN, etc. 1 year working with Angular, jQuery, Bootstrap and ReactJS Clear understanding of how to work with Cascading Stylesheets (CSS) Able to work on homegrown applications and extend functionality as required; comfortable building multi page Web Applications from scratch. Expertise with Application Server integration; JBoss 7, SpringBoot or later preferred. Proficient in developing microservices with SpringBoot Knowledge of Apache Web Server preferred. Database Skills with working knowledge of Structured Query Language (e.g. SQL/NoSQL commands and queries). 2+ years Working with Oracle, MySQL, MS SQL and SQL Developer Tools such as Toad. Experience with IDEs like Eclipse and IntelliJ. Experience connecting to and using Enterprise Databases and Middleware. Good communication and articulation skills, both verbal and written. Must be a team player and proactive in helping other teammates to achieve the team deliverables. Must be able to work independently with minimal guidance. Must have ability to translate requirements provided by Business Analysts and provide wire framing design. Desired Qualifications: Scripting with Shell, Perl and or Python is a plus. Skills: Application Development Automation DevOps Practices Solution Design Agile Practices Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Technical Strategy Development Shift: 1st shift (United States of America) Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an opportunity and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. Responsibilities: Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Required Qualifications: 3+ years of experience as Java Developer focused on Spring MVC Framework. 3+ of JavaScript Framework coding and webapp integration 2+ years basic/working Knowledge of Linux environments. 2+ years working Knowledge of Source Control Management (SCM), Rapid Development cycles and automated deployment services like Maven, uDeploy, GIT, SVN, etc. 1 year working with Angular, jQuery, Bootstrap and ReactJS Clear understanding of how to work with Cascading Stylesheets (CSS) Able to work on homegrown applications and extend functionality as required; comfortable building multi page Web Applications from scratch. Expertise with Application Server integration; JBoss 7, SpringBoot or later preferred. Proficient in developing microservices with SpringBoot Knowledge of Apache Web Server preferred. Database Skills with working knowledge of Structured Query Language (e.g. SQL/NoSQL commands and queries). 2+ years Working with Oracle, MySQL, MS SQL and SQL Developer Tools such as Toad. Experience with IDEs like Eclipse and IntelliJ. Experience connecting to and using Enterprise Databases and Middleware. Good communication and articulation skills, both verbal and written. Must be a team player and proactive in helping other teammates to achieve the team deliverables. Must be able to work independently with minimal guidance. Must have ability to translate requirements provided by Business Analysts and provide wire framing design. Desired Qualifications: Scripting with Shell, Perl and or Python is a plus. Skills: Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Princeton Place At Hopewell Bldg. 3 (NJ2130)Pay and benefits informationPay range$88,800.00 - $145,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. About Us Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Regardless of the position you are interested in, the starting points to building your resume are the same: 1 . click apply for full job details
Jul 23, 2025
Full time
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an opportunity and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. Responsibilities: Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Required Qualifications: 3+ years of experience as Java Developer focused on Spring MVC Framework. 2+ years basic/working Knowledge of Linux environments. 2+ years working Knowledge of Source Control Management (SCM), Rapid Development cycles and automated deployment services like Maven, uDeploy, GIT, SVN, etc. 1 year working with Angular, jQuery, Bootstrap and ReactJS Clear understanding of how to work with Cascading Stylesheets (CSS) Able to work on homegrown applications and extend functionality as required; comfortable building multi page Web Applications from scratch. Expertise with Application Server integration; JBoss 7, SpringBoot or later preferred. Proficient in developing microservices with SpringBoot Knowledge of Apache Web Server preferred. Database Skills with working knowledge of Structured Query Language (e.g. SQL/NoSQL commands and queries). 2+ years Working with Oracle, MySQL, MS SQL and SQL Developer Tools such as Toad. Experience with IDEs like Eclipse and IntelliJ. Experience connecting to and using Enterprise Databases and Middleware. Good communication and articulation skills, both verbal and written. Must be a team player and proactive in helping other teammates to achieve the team deliverables. Must be able to work independently with minimal guidance. Must have ability to translate requirements provided by Business Analysts and provide wire framing design. Desired Qualifications: Scripting with Shell, Perl and or Python is a plus. Skills: Application Development Automation DevOps Practices Solution Design Agile Practices Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Technical Strategy Development Shift: 1st shift (United States of America) Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an opportunity and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. Responsibilities: Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Required Qualifications: 3+ years of experience as Java Developer focused on Spring MVC Framework. 3+ of JavaScript Framework coding and webapp integration 2+ years basic/working Knowledge of Linux environments. 2+ years working Knowledge of Source Control Management (SCM), Rapid Development cycles and automated deployment services like Maven, uDeploy, GIT, SVN, etc. 1 year working with Angular, jQuery, Bootstrap and ReactJS Clear understanding of how to work with Cascading Stylesheets (CSS) Able to work on homegrown applications and extend functionality as required; comfortable building multi page Web Applications from scratch. Expertise with Application Server integration; JBoss 7, SpringBoot or later preferred. Proficient in developing microservices with SpringBoot Knowledge of Apache Web Server preferred. Database Skills with working knowledge of Structured Query Language (e.g. SQL/NoSQL commands and queries). 2+ years Working with Oracle, MySQL, MS SQL and SQL Developer Tools such as Toad. Experience with IDEs like Eclipse and IntelliJ. Experience connecting to and using Enterprise Databases and Middleware. Good communication and articulation skills, both verbal and written. Must be a team player and proactive in helping other teammates to achieve the team deliverables. Must be able to work independently with minimal guidance. Must have ability to translate requirements provided by Business Analysts and provide wire framing design. Desired Qualifications: Scripting with Shell, Perl and or Python is a plus. Skills: Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Princeton Place At Hopewell Bldg. 3 (NJ2130)Pay and benefits informationPay range$88,800.00 - $145,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. About Us Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Regardless of the position you are interested in, the starting points to building your resume are the same: 1 . click apply for full job details
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: The Data Governance and Controls Team Lead is responsible for building a culture of data controls and governance across the Consumer & Small Business Anti-Money Laundering organization as part of Client Protection. Consulting with process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about current processes within the Single Process Inventory (SPI) to document the end-to-end business process with focus on data attributes, data sources, control features, and interfaces with other systems. Ensure consistency in rules/definitions across SPIs, where applicable. This role will establish formal Consumer AML data management governance guidance to adhere to the enterprise policies and standards. Engage with Enterprise Data Strategy and Governance Organization (EDSGO) to stay aligned with any changes, and update/educate the organization appropriately to ensure compliance across the organization. This includes identifying risk/gaps, incident management, escalating to necessary stakeholders, and assisting with action plans and/or dashboards to implement/enhance controls where gaps may be identified. Organize Governance routines with respective stakeholders to ensure the documentation is current, identify any control gaps or opportunities and track those actions needed through completion. Create and present business plans, updates, milestones and achievements to executive leadership. Required Qualification: • 7+ years of experience with technology applications using relational databases and/or rule engines. • Understands metadata and data supply chains • Understands ETL processes • Familiarity with data reconciliation across applications • Experience with data application mapping (inflows and outflows) • Experience with relational databases, file systems, reading & writing code (e.g. SAS, SQL) • Documentation experience and building standardized templates, outputs • Experience in one or more of the following areas: business intelligence/analytics, data management, data governance, data controls, data quality management, and/or data architecture • Understanding of data governance, data quality, and data management and data concepts • Client engagement skills • Independent and proactive analyst • Excellent communication skills and influencer • Develops and continuously improves procedure driven functions to demonstrate sustainability, repeatability and defensibility of program • Strong Experience in Microsoft Office applications • Bachelors degree or equivalent work experience Desired Qualifications: • Leadership experience • Experience with data mapping between application using disparate metadata documentation. • Project and issues management experience • Understanding of enterprise ADS internal architecture designs (e.g. Bronze, Silver, Gold) • Experience reading & writing python code • Financial services expertise • Subject matter expertise in Bank Secrecy Act/Anti-Money Laundering, Sanctions, Customer Relationship Hub (CRH), Websphere Customer Center (WCC), and Party Reference Data Store (PRDS) Tableau Skills: Business Analytics Continuous Improvement Data Mining Data and Trend Analysis Technical Troubleshooting Analytical Thinking Business Acumen Business Intelligence Critical Thinking Technical Strategy Development Data Quality Management Executive Presence Innovative Thinking Strategic Thinking Talent Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)Pay and benefits informationPay range$125,000.00 - $168,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Jul 23, 2025
Full time
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: The Data Governance and Controls Team Lead is responsible for building a culture of data controls and governance across the Consumer & Small Business Anti-Money Laundering organization as part of Client Protection. Consulting with process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about current processes within the Single Process Inventory (SPI) to document the end-to-end business process with focus on data attributes, data sources, control features, and interfaces with other systems. Ensure consistency in rules/definitions across SPIs, where applicable. This role will establish formal Consumer AML data management governance guidance to adhere to the enterprise policies and standards. Engage with Enterprise Data Strategy and Governance Organization (EDSGO) to stay aligned with any changes, and update/educate the organization appropriately to ensure compliance across the organization. This includes identifying risk/gaps, incident management, escalating to necessary stakeholders, and assisting with action plans and/or dashboards to implement/enhance controls where gaps may be identified. Organize Governance routines with respective stakeholders to ensure the documentation is current, identify any control gaps or opportunities and track those actions needed through completion. Create and present business plans, updates, milestones and achievements to executive leadership. Required Qualification: • 7+ years of experience with technology applications using relational databases and/or rule engines. • Understands metadata and data supply chains • Understands ETL processes • Familiarity with data reconciliation across applications • Experience with data application mapping (inflows and outflows) • Experience with relational databases, file systems, reading & writing code (e.g. SAS, SQL) • Documentation experience and building standardized templates, outputs • Experience in one or more of the following areas: business intelligence/analytics, data management, data governance, data controls, data quality management, and/or data architecture • Understanding of data governance, data quality, and data management and data concepts • Client engagement skills • Independent and proactive analyst • Excellent communication skills and influencer • Develops and continuously improves procedure driven functions to demonstrate sustainability, repeatability and defensibility of program • Strong Experience in Microsoft Office applications • Bachelors degree or equivalent work experience Desired Qualifications: • Leadership experience • Experience with data mapping between application using disparate metadata documentation. • Project and issues management experience • Understanding of enterprise ADS internal architecture designs (e.g. Bronze, Silver, Gold) • Experience reading & writing python code • Financial services expertise • Subject matter expertise in Bank Secrecy Act/Anti-Money Laundering, Sanctions, Customer Relationship Hub (CRH), Websphere Customer Center (WCC), and Party Reference Data Store (PRDS) Tableau Skills: Business Analytics Continuous Improvement Data Mining Data and Trend Analysis Technical Troubleshooting Analytical Thinking Business Acumen Business Intelligence Critical Thinking Technical Strategy Development Data Quality Management Executive Presence Innovative Thinking Strategic Thinking Talent Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)Pay and benefits informationPay range$125,000.00 - $168,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Our OEM Client based in Gaydon, is searching for a Technical Analyst to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £21.75 per hour. Duties: Act as a Technical Analyst delivering centralised support services to Engineering Factory Offices, ensuring alignment with strategic and operational objectives. Lead the co-ordination and execution of key operational processes to support Factory Office teams in achieving performance, efficiency, and compliance targets. Collaborate cross-functionally to gather, validate, and process shopping cart requirements, including supplier quotation verification, procurement initiation via our client's systems, and accurate submission to central approval workflows. Ensure strict adherence to internal processes, standards, and documentation protocols. Demonstrate a strong working knowledge of SAP systems, from shopping cart creation through to invoice confirmation and reconciliation. Provide expert guidance and support to stakeholders on purchasing procedures and expenditure approval workflows, ensuring clarity and compliance. Partner with Finance to facilitate the approval of various expenditure types, maintaining alignment with internal controls and budgetary governance. Deliver timely and accurate reporting, including weekly and monthly updates, to monitor progress against operational and financial KPIs. Offer general administrative and operational support to the EO Factory Office team, contributing to a high-performing and collaborative environment. Report directly to the EO Factory Manager, while maintaining accountability to the functional overheads area represented. Skills Required: A highly driven and self-motivated professional with a strong track record of delivering results independently and proactively seeking opportunities for growth and development. Exceptionally numerate with advanced analytical capabilities and meticulous attention to detail. Demonstrates strong financial acumen, with a solid grasp of key financial principles including commitment tracking, expenditure control, cash flow management, and accrual accounting. Proficient in interpreting and validating supplier quotations and invoices. Comfortable working at a granular level to ensure accuracy and completeness in all tasks. Proven ability to collaborate effectively across cross-functional teams, fostering alignment and delivering shared objectives. Advanced user of Microsoft Office, particularly Excel, with expertise in data analysis, pivot tables, and reporting tools. Excellent time management and organizational skills, with the ability to perform under pressure and meet strict deadlines through effective planning and prioritization. Strong stakeholder management and interpersonal skills, with clear, confident communication both written and verbal. Education Required: Familiarity with key business systems and tools such as SAP; training will be provided as needed. Previous experience working within an automotive engineering or manufacturing environment.
Jul 22, 2025
Contractor
Our OEM Client based in Gaydon, is searching for a Technical Analyst to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £21.75 per hour. Duties: Act as a Technical Analyst delivering centralised support services to Engineering Factory Offices, ensuring alignment with strategic and operational objectives. Lead the co-ordination and execution of key operational processes to support Factory Office teams in achieving performance, efficiency, and compliance targets. Collaborate cross-functionally to gather, validate, and process shopping cart requirements, including supplier quotation verification, procurement initiation via our client's systems, and accurate submission to central approval workflows. Ensure strict adherence to internal processes, standards, and documentation protocols. Demonstrate a strong working knowledge of SAP systems, from shopping cart creation through to invoice confirmation and reconciliation. Provide expert guidance and support to stakeholders on purchasing procedures and expenditure approval workflows, ensuring clarity and compliance. Partner with Finance to facilitate the approval of various expenditure types, maintaining alignment with internal controls and budgetary governance. Deliver timely and accurate reporting, including weekly and monthly updates, to monitor progress against operational and financial KPIs. Offer general administrative and operational support to the EO Factory Office team, contributing to a high-performing and collaborative environment. Report directly to the EO Factory Manager, while maintaining accountability to the functional overheads area represented. Skills Required: A highly driven and self-motivated professional with a strong track record of delivering results independently and proactively seeking opportunities for growth and development. Exceptionally numerate with advanced analytical capabilities and meticulous attention to detail. Demonstrates strong financial acumen, with a solid grasp of key financial principles including commitment tracking, expenditure control, cash flow management, and accrual accounting. Proficient in interpreting and validating supplier quotations and invoices. Comfortable working at a granular level to ensure accuracy and completeness in all tasks. Proven ability to collaborate effectively across cross-functional teams, fostering alignment and delivering shared objectives. Advanced user of Microsoft Office, particularly Excel, with expertise in data analysis, pivot tables, and reporting tools. Excellent time management and organizational skills, with the ability to perform under pressure and meet strict deadlines through effective planning and prioritization. Strong stakeholder management and interpersonal skills, with clear, confident communication both written and verbal. Education Required: Familiarity with key business systems and tools such as SAP; training will be provided as needed. Previous experience working within an automotive engineering or manufacturing environment.
IT Service Desk Analyst Competitive Salary + Excellent Benefits Package Benefits Snapshot: Hybrid working (2 days office / 3 days remote) Excellent pension contributions and bonus scheme Car scheme for employees & family Private medical cover, wellbeing support, onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training options About the Role: We're looking for a skilled and customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services organisation. You'll provide 1st line (and occasionally 2nd and 3rd line) technical support for internal teams and partners. This hybrid role involves both remote and on-site work, offering a varied and engaging environment. The IT Team: You'll be part of the Business Technology Services function, which delivers technology and change support across governance, technical operations, cyber security, and more. The team supports UK and European operations, ensuring technology enables and protects the wider business. Key Responsibilities: Log, prioritise and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Contribute to change and problem management processes Support projects and help improve internal tools like Power Apps Maintain accurate documentation and asset records Take part in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Financial services sector experience Experience with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automation of service processes Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer AM15058
Jul 17, 2025
Full time
IT Service Desk Analyst Competitive Salary + Excellent Benefits Package Benefits Snapshot: Hybrid working (2 days office / 3 days remote) Excellent pension contributions and bonus scheme Car scheme for employees & family Private medical cover, wellbeing support, onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training options About the Role: We're looking for a skilled and customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services organisation. You'll provide 1st line (and occasionally 2nd and 3rd line) technical support for internal teams and partners. This hybrid role involves both remote and on-site work, offering a varied and engaging environment. The IT Team: You'll be part of the Business Technology Services function, which delivers technology and change support across governance, technical operations, cyber security, and more. The team supports UK and European operations, ensuring technology enables and protects the wider business. Key Responsibilities: Log, prioritise and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Contribute to change and problem management processes Support projects and help improve internal tools like Power Apps Maintain accurate documentation and asset records Take part in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Financial services sector experience Experience with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automation of service processes Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer AM15058
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
Jul 17, 2025
Full time
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse settings is a plus but we can train the right person! Why apply? This is your chance to be part of a growing team at the start of its journey. You ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It s a genuine step up, with room to grow and make a difference on the warehouse floor. Shifts and hours: Start on Monday Friday, 8am 4pm for onboarding and induction. As volume increases, we ll move to rotating shift patterns (e.g. 4-on-4-off or 2 3 shift coverage) but no on-call is required. Salary and Benefits: £37,000 to £43,000 per annum 5 weeks annual leave plus Bank Holidays Full training provided Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Jul 17, 2025
Full time
Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse settings is a plus but we can train the right person! Why apply? This is your chance to be part of a growing team at the start of its journey. You ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It s a genuine step up, with room to grow and make a difference on the warehouse floor. Shifts and hours: Start on Monday Friday, 8am 4pm for onboarding and induction. As volume increases, we ll move to rotating shift patterns (e.g. 4-on-4-off or 2 3 shift coverage) but no on-call is required. Salary and Benefits: £37,000 to £43,000 per annum 5 weeks annual leave plus Bank Holidays Full training provided Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership. The Role: Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x. What's On Offer: Competitive salary and generous pension (up to 10% matched) Hybrid/flexible working model Private healthcare (Aviva) Mental health and wellbeing resources 2 paid volunteering days per year Electric car & cycle to work schemes Birthday leave, menopause/carers leave CPD-accredited environment with real career growth potential Why Apply? This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out. Interested? Apply now In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 17, 2025
Full time
Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership. The Role: Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x. What's On Offer: Competitive salary and generous pension (up to 10% matched) Hybrid/flexible working model Private healthcare (Aviva) Mental health and wellbeing resources 2 paid volunteering days per year Electric car & cycle to work schemes Birthday leave, menopause/carers leave CPD-accredited environment with real career growth potential Why Apply? This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out. Interested? Apply now In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Henderson Brown Recruitment
Pitsford, Northamptonshire
ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site / remainder WFH) Salary: 35,000 to 45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP / 30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive, customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation Creating and maintaining user-friendly technical guides What We're Looking For: Experience in ERP or IT systems support (QAD experience a plus) Strong knowledge of Microsoft 365 and user support Familiarity with Active Directory and basic networking principles Great communication and problem-solving skills Adaptable, reliable, and comfortable in a fast-paced environment Full UK driving licence (for occasional site travel) Why Join? You'll be part of a supportive team that makes a big impact. With a mix of day-to-day support and project work , this is a great opportunity to deepen your ERP and IT knowledge while helping drive improvements across the business. If you're tech-savvy, organised , and up for a varied role with real responsibility , we'd love to hear from you.
Jul 17, 2025
Full time
ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site / remainder WFH) Salary: 35,000 to 45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP / 30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive, customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation Creating and maintaining user-friendly technical guides What We're Looking For: Experience in ERP or IT systems support (QAD experience a plus) Strong knowledge of Microsoft 365 and user support Familiarity with Active Directory and basic networking principles Great communication and problem-solving skills Adaptable, reliable, and comfortable in a fast-paced environment Full UK driving licence (for occasional site travel) Why Join? You'll be part of a supportive team that makes a big impact. With a mix of day-to-day support and project work , this is a great opportunity to deepen your ERP and IT knowledge while helping drive improvements across the business. If you're tech-savvy, organised , and up for a varied role with real responsibility , we'd love to hear from you.
Lead 1st Line Engineer Up to 40,000 Eastleigh HQ Provide exemplary first line IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the Region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their lifecycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Knowledge, skills and experience required Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jul 17, 2025
Full time
Lead 1st Line Engineer Up to 40,000 Eastleigh HQ Provide exemplary first line IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the Region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their lifecycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Knowledge, skills and experience required Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
EUC Support Engineer - VIP London - £40,000 Hybrid Working O365, D365, Azure, Intune, AD, Exchange, Windows 10/11, LAN, WAN, VPN, MDM, Autopilot EUC Support Engineer , you ll be the face of IT in our London office supporting our clients teams, including the Tech Leadership and CEO, with seamless, jargon-free technical assistance. About you. Be the go-to IT expert in our London office, providing hands-on support and resolving escalations. Manage and deploy Windows desktop environments using Intune and Autopilot . Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices. Support and mentor 1st/2nd line engineers, contributing to a culture of continuous learning. Maintain and evolve IT policies, processes, and procedures. Collaborate with stakeholders and contribute to infrastructure and security maintenance. Occasionally travel to head office for team meetings and collaboration. Skills You will bring Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11. Experience in Power Apps a plus Familiarity with Jamf Pro and Apple macOS/iOS support. Knowledge of networking (LAN, WAN, VPN), MDM, and cybersecurity best practices. Hands-on experience with AV tech (e.g., Teams Rooms, Logitech, Zoom). Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 Microsoft 365 Mobility and Security AZ-900 Microsoft Azure Fundamentals
Jul 17, 2025
Full time
EUC Support Engineer - VIP London - £40,000 Hybrid Working O365, D365, Azure, Intune, AD, Exchange, Windows 10/11, LAN, WAN, VPN, MDM, Autopilot EUC Support Engineer , you ll be the face of IT in our London office supporting our clients teams, including the Tech Leadership and CEO, with seamless, jargon-free technical assistance. About you. Be the go-to IT expert in our London office, providing hands-on support and resolving escalations. Manage and deploy Windows desktop environments using Intune and Autopilot . Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices. Support and mentor 1st/2nd line engineers, contributing to a culture of continuous learning. Maintain and evolve IT policies, processes, and procedures. Collaborate with stakeholders and contribute to infrastructure and security maintenance. Occasionally travel to head office for team meetings and collaboration. Skills You will bring Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11. Experience in Power Apps a plus Familiarity with Jamf Pro and Apple macOS/iOS support. Knowledge of networking (LAN, WAN, VPN), MDM, and cybersecurity best practices. Hands-on experience with AV tech (e.g., Teams Rooms, Logitech, Zoom). Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 Microsoft 365 Mobility and Security AZ-900 Microsoft Azure Fundamentals
We are seeking an IT Assistant for a well-established firm. This is a newly developed role to complement an existing team with the primary focus being to assist with systems and the busy IT service desk for 130+ users. With 3 main offices: High Wycombe, Marlow, Amersham, and a serviced office in London, the IT Assistant will primarily be based at the High Wycombe or Marlow office, but will require regular travel to the other offices. Once trained, the position will then be mainly based at Amersham or Marlow. However, will be expected to move between offices and provide extended cover as needed and for this reason, a full driving licence and access to own vehicle are essential. ROLE: Support the day-to-day operations. Assist with hardware and software maintenance. Provide technical support to staff. Assist with ensuring the smooth running of IT systems across the organization. Assist in developing and maintaining resources on the firm s intranet. Assist the IT Director and Lead Technical Analyst with additional development opportunities. EXPERIENCE: Highly Proficient in Windows 10 and 11, Microsoft server versions, Hyper V, MS Office versions,Active Directory and Networking. Operational experience of ActionStep (preferred) and Net Documents along with Advanced P4W/Tikit. Experience of 1st and 2nd line support and able to set up workstations. Experience of setting up users in a Windows environment, with access to multiple sites,services, and software applications. Experience of troubleshooting printers, scanners, PC s, mobile phones, and tablets. Confident manner with good communication skills and previous experience in an IT Support environment. Ability to troubleshoot common hardware/software issues is essential. DESIRED SKILLS: Microsoft SQL server, Microsoft Azure or a similar cloud environment Office 365 Microsoft Intune, Microsoft Entra Cisco Powershell RestAPI Node JS Power BI NetDocs AI MORE INFO: Full Time office based. Parking available. Own car is essential. Salary negotiable. 8:30am 5:30pm (Monday to Friday)
Jul 17, 2025
Full time
We are seeking an IT Assistant for a well-established firm. This is a newly developed role to complement an existing team with the primary focus being to assist with systems and the busy IT service desk for 130+ users. With 3 main offices: High Wycombe, Marlow, Amersham, and a serviced office in London, the IT Assistant will primarily be based at the High Wycombe or Marlow office, but will require regular travel to the other offices. Once trained, the position will then be mainly based at Amersham or Marlow. However, will be expected to move between offices and provide extended cover as needed and for this reason, a full driving licence and access to own vehicle are essential. ROLE: Support the day-to-day operations. Assist with hardware and software maintenance. Provide technical support to staff. Assist with ensuring the smooth running of IT systems across the organization. Assist in developing and maintaining resources on the firm s intranet. Assist the IT Director and Lead Technical Analyst with additional development opportunities. EXPERIENCE: Highly Proficient in Windows 10 and 11, Microsoft server versions, Hyper V, MS Office versions,Active Directory and Networking. Operational experience of ActionStep (preferred) and Net Documents along with Advanced P4W/Tikit. Experience of 1st and 2nd line support and able to set up workstations. Experience of setting up users in a Windows environment, with access to multiple sites,services, and software applications. Experience of troubleshooting printers, scanners, PC s, mobile phones, and tablets. Confident manner with good communication skills and previous experience in an IT Support environment. Ability to troubleshoot common hardware/software issues is essential. DESIRED SKILLS: Microsoft SQL server, Microsoft Azure or a similar cloud environment Office 365 Microsoft Intune, Microsoft Entra Cisco Powershell RestAPI Node JS Power BI NetDocs AI MORE INFO: Full Time office based. Parking available. Own car is essential. Salary negotiable. 8:30am 5:30pm (Monday to Friday)
I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support role Advanced Excel skills for data analysis Exceptional organizational skills Strong communication, stakeholder management and problem-solving skills Benefits: Salary open to discussion based on experience 23 days holiday + bank holidays + birthday off + opportunity to purchase more Life assurance Health-related benefits Cycle2Work scheme And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)
Jul 17, 2025
Full time
I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support role Advanced Excel skills for data analysis Exceptional organizational skills Strong communication, stakeholder management and problem-solving skills Benefits: Salary open to discussion based on experience 23 days holiday + bank holidays + birthday off + opportunity to purchase more Life assurance Health-related benefits Cycle2Work scheme And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)
I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support role Advanced Excel skills for data analysis Exceptional organizational skills Strong communication, stakeholder management and problem-solving skills Benefits: Salary open to discussion based on experience 23 days holiday + bank holidays + birthday off + opportunity to purchase more Life assurance Health-related benefits Cycle2Work scheme And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)
Jul 17, 2025
Full time
I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support role Advanced Excel skills for data analysis Exceptional organizational skills Strong communication, stakeholder management and problem-solving skills Benefits: Salary open to discussion based on experience 23 days holiday + bank holidays + birthday off + opportunity to purchase more Life assurance Health-related benefits Cycle2Work scheme And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)
I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support role Advanced Excel skills for data analysis Exceptional organizational skills Strong communication, stakeholder management and problem-solving skills Benefits: Salary up to around 30,000 depending on experience 23 days holiday + bank holidays + birthday off + opportunity to purchase more Life assurance Health-related benefits Cycle2Work scheme And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)
Jul 17, 2025
Full time
I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support role Advanced Excel skills for data analysis Exceptional organizational skills Strong communication, stakeholder management and problem-solving skills Benefits: Salary up to around 30,000 depending on experience 23 days holiday + bank holidays + birthday off + opportunity to purchase more Life assurance Health-related benefits Cycle2Work scheme And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)
We are looking for a Support Analyst to join a market-leading listed company based in Maidenhead. This award-winning company is well known for its exciting, enjoyable environment. This role offers several benefits, including flexible working hours and the option to work remotely 2 days a week. Key Responsibilities: Act as the first point of contact for all queries via phone, email, and ticketing system Provide 1st line technical support for the billing team Log, triage, track and service requests through to resolution or escalation Diagnose and troubleshoot basic issues using established procedures Escalate unresolved incidents to 2nd or 3rd line support as appropriate Document issues and solutions to build a knowledge base of content Deliver excellent customer service and maintain a high level of professionalism Contribute to continuous service improvement initiatives Ability to process a high volume of tickets daily Skills you require Ability to process a high volume of tickets daily Experience with ticketing tools Experience with Microsoft, Adobe and AWS is beneficial Experience with Service Now or a similar tool is highly advantageous Be able to handle a fast-paced environment Must possess strong organisational skills and have good attention to detail The preferred candidate will have gained experience in a 1st line support or a help desk role. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Jul 17, 2025
Full time
We are looking for a Support Analyst to join a market-leading listed company based in Maidenhead. This award-winning company is well known for its exciting, enjoyable environment. This role offers several benefits, including flexible working hours and the option to work remotely 2 days a week. Key Responsibilities: Act as the first point of contact for all queries via phone, email, and ticketing system Provide 1st line technical support for the billing team Log, triage, track and service requests through to resolution or escalation Diagnose and troubleshoot basic issues using established procedures Escalate unresolved incidents to 2nd or 3rd line support as appropriate Document issues and solutions to build a knowledge base of content Deliver excellent customer service and maintain a high level of professionalism Contribute to continuous service improvement initiatives Ability to process a high volume of tickets daily Skills you require Ability to process a high volume of tickets daily Experience with ticketing tools Experience with Microsoft, Adobe and AWS is beneficial Experience with Service Now or a similar tool is highly advantageous Be able to handle a fast-paced environment Must possess strong organisational skills and have good attention to detail The preferred candidate will have gained experience in a 1st line support or a help desk role. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Position : EU IT Service Desk Analyst ( 1st Line Support ) Location : Buckingham Salary: 25k - 28k Benefits : Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday To be part of a team of Service Desk Analysts working closely with the European IT Service Desk Manager in delivering quality 1st line IT services and associated support to our businesses across Europe and the US. Responsible for the delivery of 1st line IT Support to all European and US businesses (primarily colleagues and school staff, students and parents) using the Group ITSM tool and following IT policies, processes, procedures and standards as deployed, aligned within the ITIL framework. Support of end user devices (Desktops, laptops and tablets) including management of hardware and software to ensure they are deployed, controlled and maintained effectively. Key Responsibilities Accurate registration, prioritisation and classification, of all requests in the IT Service Management system, from multiple channels. Identify, triage, and resolve / escalate all IT support requests that come through the Service Desk, with efficient resolution of 1st line IT work within agreed SLAs utilising the ITSM tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers and colleagues in the IT department as appropriate. Remotely install and configure approved computer hardware and licenced software, following agreed policies and procedures. Manage the creation, editing and termination, of staff and student user accounts following agreed policies and procedures. Instruct IT users on equipment operation, care and maintenance. Ensure end user guides and support process documentation is accurate, kept up to date, and readily available to all colleagues. Technical Skills Good working knowledge of user account management and administration (AD, Azure, O365) Basic/Good understanding of IT Infrastructure & Applications Support Microsoft Communication Listening and organising Problem identification and resolution Time management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jul 17, 2025
Full time
Position : EU IT Service Desk Analyst ( 1st Line Support ) Location : Buckingham Salary: 25k - 28k Benefits : Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday To be part of a team of Service Desk Analysts working closely with the European IT Service Desk Manager in delivering quality 1st line IT services and associated support to our businesses across Europe and the US. Responsible for the delivery of 1st line IT Support to all European and US businesses (primarily colleagues and school staff, students and parents) using the Group ITSM tool and following IT policies, processes, procedures and standards as deployed, aligned within the ITIL framework. Support of end user devices (Desktops, laptops and tablets) including management of hardware and software to ensure they are deployed, controlled and maintained effectively. Key Responsibilities Accurate registration, prioritisation and classification, of all requests in the IT Service Management system, from multiple channels. Identify, triage, and resolve / escalate all IT support requests that come through the Service Desk, with efficient resolution of 1st line IT work within agreed SLAs utilising the ITSM tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers and colleagues in the IT department as appropriate. Remotely install and configure approved computer hardware and licenced software, following agreed policies and procedures. Manage the creation, editing and termination, of staff and student user accounts following agreed policies and procedures. Instruct IT users on equipment operation, care and maintenance. Ensure end user guides and support process documentation is accurate, kept up to date, and readily available to all colleagues. Technical Skills Good working knowledge of user account management and administration (AD, Azure, O365) Basic/Good understanding of IT Infrastructure & Applications Support Microsoft Communication Listening and organising Problem identification and resolution Time management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Head of Exposure Management Are you passionate about driving initiatives and leading a strong team? If so, then come and join Aon Underwriting Managers team that offers the flexibility to work both virtually and from our London office! Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Leading a team of Exposure Management Analyst providing Nat Cat and Blast Zone exposure information across a +$500m portfolio. Encompasses all classes of 1st party business with a particular emphasis on Terrorism and Nth American Property and is designed to drive Exposure Management performance and assist in business strategy for Aon Client Treaty and Alpha products. Leading a four strong team, plus outsourcing support, in providing utilisation levels per peril, geography and Class of Business. Managing the team and providing Aggregate Exposure assessments and reports in accordance with delegated authorities & management information requirements. Be the primary contact for the business regarding modelled exposures and develop excellent working relations with carriers and third-party vendors. The main products; Aon Client Treaty (ACT) is Aon's flagship broking solution, offering dedicated Lloyd's capacity of 20% co-insurance capacity on core business lines placed with material maximum dollar limits across any one class of business, exclusive to Aon clients. Developed with significant and ongoing investment from Aon, ACT continues to draw on analysis and modelling of 205 countries and territories, delivering uniquely powerful insights into risk. Alpha Terrorism Alpha is Aon's Innovative placement vehicle that offers pre-placed capacity to Aon clients, with recognized leaders within the terrorism market. The facility is composed of two sets of lead Lloyd's carriers across a North America and International panel who compete to lead each risk, with a full Lloyd's panel automatically providing follow capacity. Aon Underwriting Managers (AUM) are empowered to bind and issue the documentation on behalf of Alpha markets and more pertinently for this role manage the Terrorism, War and SRCC exposure. Manage the team of Aggregation Analysts, including outsourcing service providers in executing their pre-bind exposure assessment, post-bind reporting and portfolio analysis. Maintenance of exposure databases ensuring completeness and accuracy of exposure information. Develop unique insights for assessing and reporting aggregate exposures Lead in the development of appropriate documentation of risk management and modelling policies, tolerances and authorities & service level agreements with third party vendors. Develop AUM's ability to provide Lloyd's RDS models to supporting syndicates Provide technical oversight and training to members of the team Support and comply with the internal data-quality audit process. Develop and maintain relationships with key supporting insurers and distribution partners Oversee the consistent and accurate coding of data to enable the most accurate aggregate reporting to be achieved. To act fully in compliance with FSA rules and guidelines and with Aon Policy. How this opportunity is different This is an opportunity to make a difference through driving forward our Natural Catastrophe Assessment Service model to clients and providing a service that differentiates us from our competitors. Skills and experience that will lead to success Level of education - higher education and relevant professional qualifications A high level of technical knowledge and understanding relating to the assessment of Nat Cat and Blast Zone exposures for all relevant classes of business. High level of knowledge and experience of AIR Experience in the field of Aggregate Exposure management Level of understanding in offshore platform / complex accumulation Ability to prioritise workload and communicate as appropriate A track record of successful team management Strong communication skills including the ability to make complex topics simple Focus on service provision Effective communicator, both written and oral at senior level Attention to detail and achieving high professional standard How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Jul 17, 2025
Full time
Head of Exposure Management Are you passionate about driving initiatives and leading a strong team? If so, then come and join Aon Underwriting Managers team that offers the flexibility to work both virtually and from our London office! Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Leading a team of Exposure Management Analyst providing Nat Cat and Blast Zone exposure information across a +$500m portfolio. Encompasses all classes of 1st party business with a particular emphasis on Terrorism and Nth American Property and is designed to drive Exposure Management performance and assist in business strategy for Aon Client Treaty and Alpha products. Leading a four strong team, plus outsourcing support, in providing utilisation levels per peril, geography and Class of Business. Managing the team and providing Aggregate Exposure assessments and reports in accordance with delegated authorities & management information requirements. Be the primary contact for the business regarding modelled exposures and develop excellent working relations with carriers and third-party vendors. The main products; Aon Client Treaty (ACT) is Aon's flagship broking solution, offering dedicated Lloyd's capacity of 20% co-insurance capacity on core business lines placed with material maximum dollar limits across any one class of business, exclusive to Aon clients. Developed with significant and ongoing investment from Aon, ACT continues to draw on analysis and modelling of 205 countries and territories, delivering uniquely powerful insights into risk. Alpha Terrorism Alpha is Aon's Innovative placement vehicle that offers pre-placed capacity to Aon clients, with recognized leaders within the terrorism market. The facility is composed of two sets of lead Lloyd's carriers across a North America and International panel who compete to lead each risk, with a full Lloyd's panel automatically providing follow capacity. Aon Underwriting Managers (AUM) are empowered to bind and issue the documentation on behalf of Alpha markets and more pertinently for this role manage the Terrorism, War and SRCC exposure. Manage the team of Aggregation Analysts, including outsourcing service providers in executing their pre-bind exposure assessment, post-bind reporting and portfolio analysis. Maintenance of exposure databases ensuring completeness and accuracy of exposure information. Develop unique insights for assessing and reporting aggregate exposures Lead in the development of appropriate documentation of risk management and modelling policies, tolerances and authorities & service level agreements with third party vendors. Develop AUM's ability to provide Lloyd's RDS models to supporting syndicates Provide technical oversight and training to members of the team Support and comply with the internal data-quality audit process. Develop and maintain relationships with key supporting insurers and distribution partners Oversee the consistent and accurate coding of data to enable the most accurate aggregate reporting to be achieved. To act fully in compliance with FSA rules and guidelines and with Aon Policy. How this opportunity is different This is an opportunity to make a difference through driving forward our Natural Catastrophe Assessment Service model to clients and providing a service that differentiates us from our competitors. Skills and experience that will lead to success Level of education - higher education and relevant professional qualifications A high level of technical knowledge and understanding relating to the assessment of Nat Cat and Blast Zone exposures for all relevant classes of business. High level of knowledge and experience of AIR Experience in the field of Aggregate Exposure management Level of understanding in offshore platform / complex accumulation Ability to prioritise workload and communicate as appropriate A track record of successful team management Strong communication skills including the ability to make complex topics simple Focus on service provision Effective communicator, both written and oral at senior level Attention to detail and achieving high professional standard How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
COOPER LOMAZ RECRUITMENT LTD
Peterborough, Cambridgeshire
Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: 19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when needed What We're Looking For: Previous experience in a 1st line support or IT service desk environment Strong knowledge of Windows OS and Google Workspace Confident communicator with excellent customer service skills Comfortable working late evening and night shifts, including weekends on a rotation Experience with hardware builds or desktop support is desirable This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth. Apply now to secure your interview and start date.
Jul 16, 2025
Contractor
Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: 19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when needed What We're Looking For: Previous experience in a 1st line support or IT service desk environment Strong knowledge of Windows OS and Google Workspace Confident communicator with excellent customer service skills Comfortable working late evening and night shifts, including weekends on a rotation Experience with hardware builds or desktop support is desirable This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth. Apply now to secure your interview and start date.
In Technology Group
Newton Aycliffe, County Durham
Job Title: Senior Service Desk Analyst Location: Durham (Newton Aycliffe) Salary: 30,000 - 40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience-from 1st/2nd line support through to networking and telephony-who is keen to take ownership and help shape the internal IT landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to cloud platforms (e.g., Azure). Prior involvement in infrastructure upgrades or digital transformation projects. Why Join Us? Be a key part of a team where your voice and input matter. Take ownership of your role with the freedom to make a tangible impact. Work in a collaborative environment with the chance to develop your skills and career. Ready to Apply? If you're looking for a role where you can hit the ground running, make a real difference, and grow with a supportive team - we'd love to hear from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 16, 2025
Full time
Job Title: Senior Service Desk Analyst Location: Durham (Newton Aycliffe) Salary: 30,000 - 40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience-from 1st/2nd line support through to networking and telephony-who is keen to take ownership and help shape the internal IT landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to cloud platforms (e.g., Azure). Prior involvement in infrastructure upgrades or digital transformation projects. Why Join Us? Be a key part of a team where your voice and input matter. Take ownership of your role with the freedom to make a tangible impact. Work in a collaborative environment with the chance to develop your skills and career. Ready to Apply? If you're looking for a role where you can hit the ground running, make a real difference, and grow with a supportive team - we'd love to hear from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
