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Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Enterprise Customer Success Manager, EMEA in United Kingdom. This role offers a unique opportunity to shape and scale customer success across a high-growth, AI-driven technology environment. As a founding member of the EMEA customer success team, you will own the full enterprise customer lifecycle, from onboarding to renewal and expansion. You will act as a trusted advisor to technical and executive stakeholders, ensuring customers maximize value and achieve their business goals. Working in a fully remote and collaborative environment, you will combine technical fluency, strategic thinking, and relationship-building to drive long-term partnerships. Your impact will directly influence customer satisfaction, retention, and revenue growth. This role is ideal for someone who thrives in fast-paced settings and is passionate about innovation, customer advocacy, and operational excellence. Accountabilities Build and maintain strong, trusted relationships with enterprise customers, proactively understanding their goals, challenges, and success criteria. Own the full customer journey, including onboarding, adoption, renewals, and expansion, ensuring consistent value realization. Drive engagement and product adoption through strategic success plans, enablement sessions, and regular business reviews. Act as the primary customer advocate internally, influencing product direction and championing customer needs across teams. Serve as a product expert, educating customers on best practices and guiding them to maximize platform value. Manage customer communications, ensuring clarity, professionalism, and alignment across stakeholders. Identify growth opportunities and partner with sales and leadership teams to support account expansion and retention. Requirements 5+ years of experience in customer success, account management, or enterprise relationship management. Strong technical aptitude and ability to engage confidently with software engineers, technical leaders, and executive stakeholders. Proven experience managing renewals, negotiations, and procurement processes. Excellent communication skills with full professional fluency in written and spoken English. Strong understanding of customer success methodologies and sales frameworks such as MEDDPICC, SPICED, or similar. Familiarity with modern software development practices, version control systems, and developer tools. Ability to build trust at C-level and across technical teams, driving long-term strategic partnerships. Willingness to travel up to 25% to meet with customers and attend key events. Benefits Fully remote work environment with location flexibility across EMEA. Competitive salary package with equity participation. Comprehensive benefits and professional development opportunities. Collaborative, innovative, and high-growth company culture. Exposure to cutting-edge AI and developer-focused technologies. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Overview Ready to build a career you're proud of? We innovate to enable financial services firms to transform data into insights that safeguard and enhance their business. Note: This page includes privacy controls and informational content about external services used on the site. Privacy and External Services Click to enable/disable Google Analytics tracking. Google Webfonts: Click to enable/disable Google Webfonts. Google Map Settings: Click to enable/disable Google Maps. Click to enable/disable Google reCaptcha. Vimeo and YouTube video embeds: Privacy Policy. Security and Compliance Highlights SOC 2 Type 2-certified: Trust that your data meets the highest compliance standards. Detailed user logs: Monitor every interaction with full transparency. No training on user data: We never repurpose your data-your privacy is our priority. Zero third-party LLM dependencies: Maintain total ownership of your data and AI pipeline. Curated Public Feeds Always up-to-date: We track and ingest relevant laws, regulations, and exchange rules from trusted public sources. In-platform regulatory comparisons: Compare and reference external compliance feeds directly in Pathfinder. Deep Workplace Integrations Seamless document integrations: Connect to SharePoint, Google Drive, Box, OneDrive-wherever your data lives. Enterprise authentication: Supports SSO, SAML, and Active Directory for secure, frictionless access. Enterprise Workflows and Reporting Human-in-the-loop oversight: Optionality to route business critical queries for human review. Auditability and reporting: Generate granular reports of all interactions. Multilingual support: Responds in 12+ languages-ideal for global compliance teams. Citations for every response: Full traceability back to original sources-no guesswork, no hallucinations. Proprietary LLM Value from day 1: No training required. Stop experimenting, start producing results. Home grown and affordable: Our LLM outperforms generic AI yet remains cost-effective. Proven compliance pedigree: 10+ years of curated financial expertise - compliance is in our DNA. No third-party data sharing: No dependency on third-party LLMs. Leadership and Advisors TOM SCHODORF Tom has more than 30 years experience as an operator for software and SaaS companies. He serves on a number of public and private company boards and provides consultation services in the tech industry. Most recently he was the CRO of Splunk, inc., where he grew bookings more than 20-fold in five years while helping the company IPO and generate more than $10 billion in market value. Prior to Splunk, he had long tenures at BMC Software and IBM, where he held a number of positions in sales and ran business units. Schodorf's vast experience in running complex, go-to-customer operations in the United States, Asia, and Europe led him to co-author, "The Success Cadence," which underscores the special responsibility and importance that a high-performing sales function has in achieving hyper growth. Tom has a BSBA in Finance from The Ohio State University and an MBA from the University of Dayton. MICHAEL PIWOWAR Michael is the executive director of the Milken Institute Center for Financial Markets. He is also a distinguished policy fellow at the Center for Financial Markets Policy at Georgetown University's Center for Financial Markets and Policy. Dr. Piwowar was previously appointed by President Barack Obama to serve as a commissioner in the U.S. Securities and Exchange Commission (SEC) and was designated acting chairman of the Commission by President Donald Trump. He was previously chief economist for the U.S. Senate Committee on Banking, Housing, and Urban Affairs. During the financial crisis and its immediate aftermath, Dr. Piwowar served at the White House as a senior economist at the President's Council of Economic Advisers in both the George W. Bush and Barack Obama Administrations. Before joining the White House, Dr. Piwowar worked as a Principal at the Securities Litigation and Consulting Group as a visiting academic scholar and senior financial economist at the SEC, and as an assistant professor of finance at Iowa State University. He received a B.A. in Foreign Service and International Politics from the Pennsylvania State University, an MBA from Georgetown University, and a Ph.D. in Finance from the Pennsylvania State University. JEFF DIANA Jeff is a seasoned executive with more than 15 years of experience in HR. Prior to joining Atlassian in 2012, Jeff was CPO at SuccessFactors, an SAP company, where he built the company's HR function from scratch, led a series of key initiatives to produce more than $25 million in savings, and doubled the company's salesforce with a record-breaking 600 new hires in one year. Previously, Jeff was chief HR officer at Safeco, a personal insurance company, where he made one of the largest overhauls to the company's rewards program to support a new high growth initiative. Jeff has held HR leadership roles at Microsoft, General Electric, and Bell South. Jeff holds an M.A. in Sociology from the University of South Carolina and an M.A. in Human Resources Management from the Darla Moore School of Business at the University of South Carolina. YOSUKE SASAKI Yosuke Sasaki is a partner, chief of staff and head of CEO Office at SoftBank Investment Advisers(SBIA). After starting his career at the Bank of Tokyo Mitsubishi (now MUFG Bank), he joined Softbank Corp (now SoftBank Group Corp), where he led multiple financing activities, M&A transactions, and the management of several portfolio companies. As part of the SoftBank Vision Fund's founding team, Yosuke helped launch and build the world's largest technology fund. He is based at SBIA headquarters in London and serves as co-representative of SBIA's Tokyo office. Yosuke also acts as an advisor and investment committee member of Deepcore, which is AI-focused early stage VC fund, and an advisor to Shibuya, which is one of special wards in Tokyo. MBA from the Wharton School of the University of Pennsylvania. ALEKSEI SHISHKIN Head of Site Reliability Engineering Aleksei Shishkin serves as the Head of Site Reliability Engineering at Behavox. With 15 years of hands-on experience in DevOps and Site Reliability Engineering, Aleksei offers a blend of leadership acumen, technical mastery, and an intricate understanding of systems design and architecture of distributed systems. Under his leadership, teams, including Product SRE, Cloud Automation, Security Operations, and Customer Support, ensure the smooth operation of Behavox systems for both SaaS and on-premises installations. Aleksei's journey with Behavox started in 2017 when he took on the role of a Senior DevOps Engineer. Leveraging his extensive expertise and unwavering commitment to the excellence and reliability of production systems, he rapidly progressed to a Technical Management position, assuming full ownership of production systems. Before joining Behavox, Aleksei held senior roles in DevOps, Site Reliability Engineering, and Software Engineering across multiple software firms. Most notably, at Mirantis Inc. MANISH KUMAR Manish Kumar is an accomplished professional and product visionary with over a decade of expertise in Product Management, Big Data Analytics, and Product Marketing. His extensive background includes crafting AI/ML driven products across industries like Financial Services, IT & Telecom, with notable roles at global companies such as Ericsson and Tech Mahindra (Mahindra Comviva) prior to joining Behavox. At Behavox, Manish is the driving force behind our flagship Compliance/Quantum product, leading the Product Management vertical. He shapes our product landscape by strategizing product roadmaps, fostering innovation, and implementing revenue-generating approaches that ensure efficient development. A strategic and customer-centric leader, Manish excels at solving intricate business challenges, evidenced by his track record of boosting revenue and elevating customer experiences. His international experience spans North America, LATAM, UK, Europe, Africa, and Asia, enriching his ability to grasp diverse market dynamics and cater to varied customer needs. Manish holds an MBA from the Indian Institute of Management, Indore (IIM Indore), a Masters in International Business from EM Normandie Business School, France, and a B.Tech in Computer Engineering from Delhi College of Engineering (DCE), India. He brings a unique blend of global insights and innovation to our team. TIGRAN PETROSYAN Head of Security Tigran is a CISSP & CEH-certified information security professional with 20 years of experience in security architecture, security operations, governance, and systems engineering. He leverages his wealth of industry knowledge to ensure Behavox's security controls support customer requirements. Throughout his career, Tigran has played pivotal roles for companies operating in highly regulated environments, such as a PCI DSS-compliant payment card processing organization and World Bank's innovative government infrastructure projects. Prior to joining Behavox, Tigran worked at Gameloft, a large mobile gaming company, where he led the information security team in managing cybersecurity for the company. . click apply for full job details

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners. About the role As a People Partner in Waitrose Distribution, you will act as trusted advisor to site General Managers and the Head of Distribution. You will provide on the ground coaching and support to maximise individual and team performance, drive inclusive behaviour, build a more diverse workforce in service of improving the experiences of everyone who works across the Distribution site teams today, tomorrow and in the future. You will ensure that all site level people activity is aligned to the Waitrose Supply Chain business plan and objectives and supports the effective execution of the Partnership People Plan, by fostering an inclusive, empowering and collaborative culture. Working in collaboration with the relevant Senior People Partner, People Team Centres of Expertise (CoE) and People Operations teams you will be integral to ensuring that the business has the right talent, in the right place and at the right time enabling a high-performing culture. Salary - £55,500 - £86,700 per annum Contract type - This position is a Permanent contract. Working pattern/flexible working - There will be some adhoc evening and weekend work to be determined locally. Location - This role is based at our Aylesford Distribution sites. There will also be the need to be in our Bracknell or London offices on occasion for team meetings. Key responsibilities Business Partnering Be a trusted advisor to leadership and their teams, coaching and supporting them to optimise individual and team performance. Ensure alignment between the business strategy and people-related initiatives, focusing on the delivery of the People Plan and broader organisational goals. Co-own the change agenda, working closely with leadership to ensure smooth transitions and the effective implementation of people-related changes. People Plan Execution Partner with General Managers to ensure effective delivery of strategic people outcomes, helping to identify key priorities and interventions that align with business goals. Champion the People Plan across the business, ensuring key initiatives (e.g., talent management, D&I, leadership development) are effectively executed, including appropriate pan-partnership initiatives. Workforce Planning & Talent Support and facilitate talent management processes, including talent identification, performance management, and succession planning. Support leadership development programs and initiatives that drive growth, enhance leadership capabilities, and improve employee engagement. Diagnose and scope people change initiatives, identifying areas for development and recommending solutions that support business transformation and growth. Support the business in fostering a diverse, equitable, and inclusive culture through programs, policy development, and awareness-building activities. Operational HR support Provide first-line signposting to People advice and guidance to Managers on policies, procedures and employment legislation working with the ER Team Support and signpost on absence management, performance management, disciplinaries and grievances. Build management team confidence in their role in formal meetings and that Managers ensure accurate note-taking and follow-up actions Ensure investigations, formal meetings and disciplinary process are in line with Partnership policy and ACAS guidelines signposting support and drawing in ER advice where needed Act as a visible day to day People team presence in the Distribution Centre. Collaboration & Capability Collaborate with the Demand & Capacity Planning team to assess and determine resource allocation, ensuring that the business has the right people capabilities to deliver on business objectives. Ensure the business area has the right people capabilities, structured in the most effective way to deliver strategic outcomes. Personal Development Role model the Partnership Behaviours and proactively invest in your own continuous professional development, both technically and personally. Drive your own contribution conversations and set and review your development goals regularly. Participate in the Partnership's democratic channels and encourage others to do so. Essential skills/experience you'll need Key will be proven experience in an HR Business Partner role, with a track record of supporting operational Supply Chain teams and driving people initiatives in a complex, fast-paced FMCG distribution environment. Strong knowledge of talent and performance management, discipline and grievance, leadership development, and change management. Experience collaborating with People CoEs, especially in recruitment, Employee Relations, and learning & development. Strong understanding of Diversity & Inclusion principles and experience implementing D&I strategies in a business context. Expertise in change management and driving People related change Desirable skills/experience you may have Relevant HR qualifications (CIPD or equivalent) preferred. 35 The partnership We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Job title Performance Partner Ref 44235 Division Asset Operations & Capital Delivery Location Hybrid - Fobney (WTW) - RG2 0SF Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary between £55,000 - £65,000 per annum, depending on skills and experience Job grade B Closing date 19/02/2026 We are seeking a focused and proactive Performance Partner for Thames Valley Water Production to join our Operational Excellence team at Thames Water. You will play a pivotal role in tracking operational performance, identifying root causes of underperformance, and driving improvements in outcomes. You will act as a trusted advisor to the Head of Region for Thames Valley Water Production, supporting them to analyse performance within their area and drive performance management through regional and area meetings. Day-to-day tasks will vary based on business need and will require someone proactive and tenacious at solving problems. You will be required to attend the office three days per week, including travel to other site locations as required. What you will be doing as a business Performance Partner The business partnering model promotes strong relationships between Water Operations leaders and Performance Partners to drive improvement in outcomes, whilst maintaining the standardisation benefits of a centralised team Be a trusted advisor to partnered Head of Region on all performance data, responding to business need in an agile way Providing clear performance insights, highlighting risks and opportunities, and informing regional decision-making Monitor and report on regional KPIs - including productivity, H&S, compliance, performance commitments, financial performance Support preparation of materials for Performance meetings, driving continuous improvement and standardisation across regions Proactively investigate underperformance - diagnose root causes using data and operational insight, and recommend actions to address Support prioritisation across different improvement initiatives by working with subject matter experts to assess trade-offs between competing demands Support Operational Teams to understand performance drivers and deliver improvements in their areas Deliver quick wins or identify opportunities for longer-term projects to be delivered by Continuous Improvement team To thrive in this role, the essential criteriayou'llneed are: Strong analytical and problem-solving skills: Proficient in Excel, with ability to analyse and interpret complex data to present clear insights Structured communication: Ability to communicate clearly, concisely, and persuasively with both technical and non-technical stakeholders Confident stakeholder engagement: Strong relationship builder, with the ability to challenge and influence at all levels Highly proactive and tenacious: Good prioritisation skills and able to balance competing demands What's in it for you? Offering a salary between £55,000 and £65,000 per annum, depending on skills and experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay. Ongoing performance development reviews to help you be your best and identify growth opportunities. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

What You'll Lead Months 1-6: Design Through Active Validation Conduct stakeholder alignment across Finance, Supply, HR, Technology functions spanning 6 countries Design operating model, service catalogue, and governance frameworks based on stakeholder input Launch POCs testing Version 1.0 methodologies with willing participants Refine approaches based on real project evidence, not theoretical discussions Build champion network through demonstrated results and peer advocacy Months 7-12: Scale and Transfer Roll out proven methodologies across organization with comprehensive training Transition accountability to Senior PMO Director who shadowed the design work Ensure knowledge transfer through coaching and progressive responsibility handover Establish sustainable operations with quarterly advisory support model Launch enablement with technology Your Key Challenges Complex Stakeholder Dynamics:Building consensus across multiple functional areas that historically operated in siloes to enable 500+ PMs with varying skills, entrenched practices, and competing priorities. You'll need diplomatic skills to create coalitions through demonstrated value, not executive mandate. Technology Strategy Decisions:Guiding enterprise PMO platform optimization while preparing for future platform migration. Our technical specialists handle implementation; you ensure business logic transfers across platforms seamlessly. AI and Automation Opportunity Identification:The client has comprehensive AI governance and existing enterprise AI investment. You'll identify where AI adds genuine value and work with our Data & AI team to implement. Enable Vendor Strategy:Supporting the client's goal to internalize some of contractor spend through strategy and execution. What We Need Transformation Track Record: 15+ years building PMO capabilities in global matrix organizations Proven success moving organizations from informal practices to professional service delivery Experience in pharmaceutical, FMCG, consumer goods, or other highly regulated industries preferred Track record of sustainable capability building, not consultant dependency Leadership and Navigation Skills: Exceptional at building relationships and managing political complexity Comfortable working with C-suite while maintaining hands-on delivery accountability Ability to convert resistance through results and diplomatic influence Experience leading pilots and "test and learn" approaches before scaling Business and Opportunity Judgment: Understanding of shared services/GBS models with service catalogues and pricing Ability to identify where AI/automation creates genuine value vs. hype Experience connecting PMO capabilities to quantified business outcomes Comfort working alongside technical specialists while focusing on business strategy What You Don't Need to Be Technical Implementation Expert:We have ServiceNow specialists, Data & AI engineers, and integration architects. You guide strategy and identify opportunities; they handle technical execution. AI/ML Specialist:You need business judgment about where AI adds value, insights and ensure governance compliance. Our technical team builds the actual capabilities.

Overview Job title Performance Partner Ref 44236 Division Asset Operations & Capital Delivery Location Hybrid - Ashford Common (WTW) - TW15 1RU, Hybrid - Coppermills (WTW) - E17 7HE, Hybrid - Hampton (WTW) - tw12 2es Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary between £55,000 - £65,000 per annum, depending on skills and experience. Job grade B Closing date 19/02/2026 We are seeking a focused and proactive Performance Partner for London Water Production, Abstraction & Transmission to join our Operational Excellence team at Thames Water. You will play a pivotal role in tracking operational performance, identifying root causes of underperformance, and driving improvements in outcomes. You will act as a trusted advisor to the Head of Region for London Water Production, supporting them to analyse performance within their area and drive performance management through regional and area meetings. Day-to-day tasks will vary based on business needs and will require someone proactive and tenacious at solving problems. You will be required to attend the office three days per week, including travel to other site locations as required. What you will be doing as a business Performance Partner The business partnering model promotes strong relationships between Water Operations leaders and Performance Partners to drive improvement in outcomes, whilst maintaining the standardisation benefits of a centralised team Be a trusted advisor to the partnered Head of Region on all performance data, responding to business needs in an agile way Providing clear performance insights, highlighting risks and opportunities, and informing regional decision-making Monitor and report on regional KPIs - including productivity, H&S, compliance, performance commitments, and financial performance Support preparation of materials for Performance meetings, driving continuous improvement and standardisation across regions Proactively investigate underperformance - diagnose root causes using data and operational insight, and recommend actions to address Support prioritisation across different improvement initiatives by working with subject matter experts to assess trade-offs between competing demands Support Operational Teams to understand performance drivers and deliver improvements in their areas Deliver quick wins or identify opportunities for longer-term projects to be delivered by the Continuous Improvement team To thrive in this role, the essential criteriayou'llneed are: Strong analytical and problem-solving skills: Proficient in Excel, with the ability to analyse and interpret complex data to present clear insights Structured communication: Ability to communicate clearly, concisely, and persuasively with both technical and non-technical stakeholders Confident stakeholder engagement: Strong relationship builder, with the ability to challenge and influence at all levels Highly proactive and tenacious: Good prioritisation skills and able to balance competing demands What's in it for you? Offering a salary between £55,000 and £65,000 per annum, depending on skills and experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay. Ongoing performance development reviews to help you be your best and identify growth opportunities. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Hybrid - Highworth (STW), Hybrid - Kidlington - OX5 1QT Job title Performance Partner Ref 44229 Division Asset Operations & Capital Delivery Location Hybrid - Highworth (STW), Hybrid - Kidlington - OX5 1QT Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary between £55,000 - £65,000 depending on skills and experience Job grade B Closing date 19/02/2026 We are seeking a focused and proactive Performance Partner for Thames Valley Water Networks to join our Operational Excellence team at Thames Water. You will play a pivotal role in tracking operational performance, identifying root causes of underperformance, and driving improvements in outcomes. You will act as a trusted advisor to the Head of Region for Thames Valley Water Networks, supporting them to analyse performance within their area and drive performance management through regional and area meetings. Day-to-day tasks will vary based on business needs and will require someone proactive and tenacious at solving problems. You will be required to attend the office three days per week, including travel to other site locations as required. What you will be doing as a business Performance Partner The business partnering model promotes strong relationships between Water Operations leaders and Performance Partners to drive improvement in outcomes, whilst maintaining the standardisation benefits of a centralised team Be a trusted advisor to the partnered Head of Region on all performance data, responding to business needs in an agile way Support Operational Teams to understand performance drivers and deliver improvements in their areas Providing clear performance insights, highlighting risks and opportunities, and informing regional decision-making Monitor and report on regional KPIs - including productivity, H&S, compliance, performance commitments, and financial performance Support preparation of materials for Performance meetings, driving continuous improvement and standardisation across regions Proactively investigate underperformance - diagnose root causes using data and operational insight, and recommend actions to address Support prioritisation across different improvement initiatives by working with subject matter experts to assess trade-offs between competing demands Deliver quick wins or identify opportunities for longer-term projects to be delivered by the Continuous Improvement team To thrive in this role, the essential criteriayou'llneed are: Strong analytical and problem-solving skills: Proficient in Excel, with the ability to analyse and interpret complex data to present clear insights Structured communication: Ability to communicate clearly, concisely, and persuasively with both technical and non-technical stakeholders Confident stakeholder engagement: Strong relationship builder, with the ability to challenge and influence at all levels Highly proactive and tenacious: Good prioritisation skills and able to balance competing demands What's in it for you? Offering a salary between £55,000 and £65,000 per annum, depending on skills and experience Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay Ongoing performance development reviews to help you be your best and identify growth opportunities We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Overview WE ARE HIRING A DIRECTOR OF DATA SCIENCE AND AI Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed to shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. What you'll be doing Strategic Leadership You will define a data and AI strategy aligned to TLC's commercial priorities. You will translate business goals into prioritised AI use cases, create delivery roadmaps, and embed data driven decision making across the business. Delivery Excellence You will oversee the delivery of AI and data science solutions from design to deployment, ensuring strong performance monitoring, clear success metrics, and high quality delivery frameworks. Advanced AI Innovation You will lead the development of personalisation models, predictive analytics, and generative AI features that enhance customer journeys, campaign performance, and operational efficiency. You will partner with Product and Engineering to ensure these capabilities are seamlessly integrated into COSMOS. Global Team Leadership You will build high performing teams across multiple geographies, including leadership of offshore hubs in India. You will oversee hiring, capability development, team operating models, and leadership coaching. Data Engineering Leadership You will guide data engineering teams responsible for pipelines, integrations, and infrastructure. You will ensure high data quality, governance, scalability, and optimisation across the modern data stack, including Snowflake, ThoughtSpot, Fivetran, and Azure. Data Monetisation and Enrichment You will develop strategies to monetise data assets responsibly and profitably, using both theoretical frameworks and practical methods. You will lead enrichment and augmentation initiatives to improve data completeness and analytical value. Client Engagement and Thought Leadership You will operate as a trusted advisor to senior level clients. You will shape AI driven solutions, support strategic pitches, contribute to workshops, and represent TLC at industry events. Technical Ownership You will oversee data infrastructure and analytics tools, ensuring cost efficiency, governance, strong data modelling, and the democratisation of insights across the business. What we're looking for Extensive leadership experience in data science and AI, with a strong record of implementing production grade AI solutions tied to commercial outcomes Expertise in Snowflake, DBT, ThoughtSpot, Fivetran, and Azure services Proven ability to define a data and AI strategy and execute against measurable business targets Experience leading data engineering teams and building scalable data foundations Experience building and managing offshore teams, ideally in India Bachelor's degree in Computer Science, Engineering, Data Science, or a related field Hands on experience with generative AI, automation frameworks, and agentic AI systems Strong proficiency in Python, SQL, data modelling, and data warehouse design Experience with API integration and data ingestion Proven experience in data monetisation with clear examples of financial impact Deep understanding of enrichment and augmentation practices Ability to engage and influence senior client stakeholders with strong commercial acumen Preferred Experience Experience in loyalty, rewards, martech, or related ecosystems Familiarity with generative AI applications and responsible AI frameworks Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!

What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.