Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges Job purpose: The Solutions Engineer is a critical member of the Product team, responsible for enabling the integration and optimization of Janes interconnected intelligence capabilities across the NATO enterprise. Working closely with the global Product Solutions team, you will support the deployment, configuration, and enhancement of Janes data across a variety of systems, platforms, and mission critical capabilities. This role focuses on enabling Janes data within individual systems, facilitating interoperability with third party and customer datasets, and aligning with NATO's evolving AI, intelligence and data requirements. You will help define and document data standards, technical specifications, and integration pathways to improve customer outcomes and drive innovation. You will contribute to high impact customer and partner projects across the Alliance, helping shape the future of Janes technical estate-including our graph knowledge base, intelligence products, and supporting infrastructure. Your work will have a direct impact on national security and defence capability. How you will contribute at Janes: System Integration: Support the integration of Janes data and models into customer systems of record, ensuring seamless functionality and operational relevance. Product Delivery: Assist in the development and delivery of Janes Interconnected Intelligence products, ensuring compliance with NATO standards and technical expectations. Customer Advisory: Provide remote and on site technical advisory services to customers, offering guidance on data attributes, integration strategies, and system optimisation. Documentation & Standards: Collate, analyse, assess and summarise current and emerging NATO documentation related to data models, ontologies, governance, processing, and third party integration. Ontology & Model Development: Advise on the evolution of Janes data models and ontologies to ensure compatibility and seamless integration with NATO and other customer ecosystems. Gap Analysis: Identify and prioritise unmet data requirements critical to NATO adoption and mission success. Strategic Expansion: Explore adjacent content and data domains for potential expansion-either organically or via acquisition-to deepen Janes relevance and support for NATO missions. Market Intelligence: Monitor and report on partner and competitor activity within NATO to identify opportunities for collaboration, expansion, or risk mitigation. Account Development: Share insights on how the NATO relationship can be leveraged to unlock opportunities in partner nations. Identify and help remove barriers to expansion. Presales & Bids: Support technical presales engagements, bid responses, and proposal submissions with subject matter expertise and solution design input. The ideal skills and experience for this role are: Domain Expertise: Proven experience in data integration, system interoperability, and technical advisory roles-ideally within defence and intelligence sectors. Strong understanding of data models, ontologies, and standards relevant to NATO and allied environments. Experience working with national security and defence organisations. Citizenship of a NATO nation with the ability to obtain a security clearance. Technical Proficiency: Proficient in Python, including SDKs, APIs, and data engineering best practices. Solid understanding of the Software Development Lifecycle (SDLC). Experience with graph databases (e.g., Neo4j, ArangoDB, GraphDB). Familiarity with at least two of the following technologies: ArcGIS, Palantir, RDBMS, Graph Databases. Education & Communication: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience. Excellent presentation and communication skills, with the ability to engage technical and non technical stakeholders. Comfortable working in small, agile, and globally distributed teams. Knowledge of the Intelligence cycle and ability to understand NATO intelligence requirements and priorities. Mindset & Approach: Strategic thinker with a passion for solving complex technical challenges. Innovative, dynamic, and creative approach to problem solving. Willingness to learn, grow, and adapt in a fast paced environment. Front End & Web Technologies: Back End & Infrastructure: Experience with Docker, Elasticsearch, or Palantir. Hands on experience with cloud platforms and services, particularly AWS (EC2, Lambda, S3, etc.). Background in backend or frontend architecture and development. Experience with Python modules such as ArcPy and ArcGIS API for Python. Relevant experience using Esri technology and the full ArcGIS Enterprise suite, including ArcGIS Knowledge. Security & Clearance: An active security clearance is a strong advantage; however, the ability and willingness to obtain one is essential. 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Private medical insurance - BUPA Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover Access to LinkedIn Learning Access to an on site gym Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Feb 02, 2026
Full time
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges Job purpose: The Solutions Engineer is a critical member of the Product team, responsible for enabling the integration and optimization of Janes interconnected intelligence capabilities across the NATO enterprise. Working closely with the global Product Solutions team, you will support the deployment, configuration, and enhancement of Janes data across a variety of systems, platforms, and mission critical capabilities. This role focuses on enabling Janes data within individual systems, facilitating interoperability with third party and customer datasets, and aligning with NATO's evolving AI, intelligence and data requirements. You will help define and document data standards, technical specifications, and integration pathways to improve customer outcomes and drive innovation. You will contribute to high impact customer and partner projects across the Alliance, helping shape the future of Janes technical estate-including our graph knowledge base, intelligence products, and supporting infrastructure. Your work will have a direct impact on national security and defence capability. How you will contribute at Janes: System Integration: Support the integration of Janes data and models into customer systems of record, ensuring seamless functionality and operational relevance. Product Delivery: Assist in the development and delivery of Janes Interconnected Intelligence products, ensuring compliance with NATO standards and technical expectations. Customer Advisory: Provide remote and on site technical advisory services to customers, offering guidance on data attributes, integration strategies, and system optimisation. Documentation & Standards: Collate, analyse, assess and summarise current and emerging NATO documentation related to data models, ontologies, governance, processing, and third party integration. Ontology & Model Development: Advise on the evolution of Janes data models and ontologies to ensure compatibility and seamless integration with NATO and other customer ecosystems. Gap Analysis: Identify and prioritise unmet data requirements critical to NATO adoption and mission success. Strategic Expansion: Explore adjacent content and data domains for potential expansion-either organically or via acquisition-to deepen Janes relevance and support for NATO missions. Market Intelligence: Monitor and report on partner and competitor activity within NATO to identify opportunities for collaboration, expansion, or risk mitigation. Account Development: Share insights on how the NATO relationship can be leveraged to unlock opportunities in partner nations. Identify and help remove barriers to expansion. Presales & Bids: Support technical presales engagements, bid responses, and proposal submissions with subject matter expertise and solution design input. The ideal skills and experience for this role are: Domain Expertise: Proven experience in data integration, system interoperability, and technical advisory roles-ideally within defence and intelligence sectors. Strong understanding of data models, ontologies, and standards relevant to NATO and allied environments. Experience working with national security and defence organisations. Citizenship of a NATO nation with the ability to obtain a security clearance. Technical Proficiency: Proficient in Python, including SDKs, APIs, and data engineering best practices. Solid understanding of the Software Development Lifecycle (SDLC). Experience with graph databases (e.g., Neo4j, ArangoDB, GraphDB). Familiarity with at least two of the following technologies: ArcGIS, Palantir, RDBMS, Graph Databases. Education & Communication: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience. Excellent presentation and communication skills, with the ability to engage technical and non technical stakeholders. Comfortable working in small, agile, and globally distributed teams. Knowledge of the Intelligence cycle and ability to understand NATO intelligence requirements and priorities. Mindset & Approach: Strategic thinker with a passion for solving complex technical challenges. Innovative, dynamic, and creative approach to problem solving. Willingness to learn, grow, and adapt in a fast paced environment. Front End & Web Technologies: Back End & Infrastructure: Experience with Docker, Elasticsearch, or Palantir. Hands on experience with cloud platforms and services, particularly AWS (EC2, Lambda, S3, etc.). Background in backend or frontend architecture and development. Experience with Python modules such as ArcPy and ArcGIS API for Python. Relevant experience using Esri technology and the full ArcGIS Enterprise suite, including ArcGIS Knowledge. Security & Clearance: An active security clearance is a strong advantage; however, the ability and willingness to obtain one is essential. 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Private medical insurance - BUPA Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover Access to LinkedIn Learning Access to an on site gym Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed You'll be an Assistant Manager in the Financial Services Advisory (Internal Audit) team, where you'll have the opportunity to work on a variety of engagements, gaining experience in planning and delivering internal audit assignments and on regulatory advisory engagements. You'll play an important role in developing and maintaining deep client relationships. You'll have the opportunity to further develop specialist sub sector, technical and regulatory knowledge and will also have opportunities to work with and support the wider Financial Services Advisory team and its clients in London. You'll be someone with: Demonstrable experience in the delivery of internal audit reviews within the financial services sector, particularly in the insurance sector, and reporting to Audit Committees and/or regulatory assurance reviews Functional knowledge of the UK regulatory environment with deeper knowledge of some Financial Services sub sectors and the risks that they face Understanding of risk management and internal control Strong analytical and problem solving skills, with the ability to present information in a clear and concise manner Sound technical knowledge of financial products and / or customer-facing regulated activities You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed You'll be an Assistant Manager in the Financial Services Advisory (Internal Audit) team, where you'll have the opportunity to work on a variety of engagements, gaining experience in planning and delivering internal audit assignments and on regulatory advisory engagements. You'll play an important role in developing and maintaining deep client relationships. You'll have the opportunity to further develop specialist sub sector, technical and regulatory knowledge and will also have opportunities to work with and support the wider Financial Services Advisory team and its clients in London. You'll be someone with: Demonstrable experience in the delivery of internal audit reviews within the financial services sector, particularly in the insurance sector, and reporting to Audit Committees and/or regulatory assurance reviews Functional knowledge of the UK regulatory environment with deeper knowledge of some Financial Services sub sectors and the risks that they face Understanding of risk management and internal control Strong analytical and problem solving skills, with the ability to present information in a clear and concise manner Sound technical knowledge of financial products and / or customer-facing regulated activities You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Join our team as a Talent Acquisition Advisor and help us bring amazing people into TGW! In this role, you ll manage the full recruitment process for both permanent and contractor positions, working closely with Hiring Managers to ensure every candidate has a smooth and positive experience. You ll also play a key role in promoting our employer brand, supporting internal career moves, and driving initiatives to ensure we have the right talent for today and the future. WHAT YOU LL BE HANDLING Deliver high-quality candidates within agreed timelines while ensuring a positive candidate experience Partner with Hiring Managers to create accurate job descriptions using our in-house systems Post vacancies across job boards and social media, and actively source/headhunt candidates via CV databases and professional networks Screen and shortlist candidates for Hiring Manager review, and coordinate CV and interview feedback Conduct telephone and face-to-face interviews, managing the full offer process, including salary negotiations Build strong relationships with recruitment agencies, attend careers events, and contribute to employer branding and Talent Acquisition project WHAT YOU LL NEED Proven experience in a fast-paced, technical recruitment role, including managing permanent hires. Experience with contractor hires would be advantageous Strong ability to directly source candidates, conduct effective interviews, and leverage social media and technology for recruitment Excellent organisational skills with the ability to prioritise, meet deadlines, and deliver a professional, customer-focused recruitment experience Experience using Applicant Tracking Systems Prior experience in an in-house recruitment environment is highly desirable
Feb 02, 2026
Full time
Join our team as a Talent Acquisition Advisor and help us bring amazing people into TGW! In this role, you ll manage the full recruitment process for both permanent and contractor positions, working closely with Hiring Managers to ensure every candidate has a smooth and positive experience. You ll also play a key role in promoting our employer brand, supporting internal career moves, and driving initiatives to ensure we have the right talent for today and the future. WHAT YOU LL BE HANDLING Deliver high-quality candidates within agreed timelines while ensuring a positive candidate experience Partner with Hiring Managers to create accurate job descriptions using our in-house systems Post vacancies across job boards and social media, and actively source/headhunt candidates via CV databases and professional networks Screen and shortlist candidates for Hiring Manager review, and coordinate CV and interview feedback Conduct telephone and face-to-face interviews, managing the full offer process, including salary negotiations Build strong relationships with recruitment agencies, attend careers events, and contribute to employer branding and Talent Acquisition project WHAT YOU LL NEED Proven experience in a fast-paced, technical recruitment role, including managing permanent hires. Experience with contractor hires would be advantageous Strong ability to directly source candidates, conduct effective interviews, and leverage social media and technology for recruitment Excellent organisational skills with the ability to prioritise, meet deadlines, and deliver a professional, customer-focused recruitment experience Experience using Applicant Tracking Systems Prior experience in an in-house recruitment environment is highly desirable
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Overview Or client is now seeking an ambitious and career-driven Client Manager/Associate Director, to step into a Partner Designate role that will eventually transition into a fully fledged Partner role with Equity. Responsibilities Assist in the strategic planning and delivery of business services Ensure the high-quality delivery of accounting compliance, corporation tax, personal tax, management reporting and advisory services. Management and growth of a portfolio of strategic and high net-worth clients. Development and growth of new clients and opportunities. Oversee and support projects as necessary. Department management and staff development ensuring employee performance and delivery. With an enviable and diverse portfolio of clients, this leading firm of accountants is renowned for nurturing and developing its employees. With a commitment to training and support, this well-respected accountancy firm offers a clear and defined path of progression to Partner within the forthcoming years. This is the ideal opportunity for any career-minded accountant with ambitions of becoming a Partner. Requirements A minimum of 5 years post-qualification experience Demonstrable history of career progression in an accountancy practice. A proven track record of developing new and profitable revenue streams. Technically proficient in all areas of accountancy, audit and taxation. An entrepreneurial attitude to identifying and exploiting business opportunities. An experienced Team Leader who leads by example and inspires others. Excellent interpersonal and communication skills.
Feb 02, 2026
Full time
Overview Or client is now seeking an ambitious and career-driven Client Manager/Associate Director, to step into a Partner Designate role that will eventually transition into a fully fledged Partner role with Equity. Responsibilities Assist in the strategic planning and delivery of business services Ensure the high-quality delivery of accounting compliance, corporation tax, personal tax, management reporting and advisory services. Management and growth of a portfolio of strategic and high net-worth clients. Development and growth of new clients and opportunities. Oversee and support projects as necessary. Department management and staff development ensuring employee performance and delivery. With an enviable and diverse portfolio of clients, this leading firm of accountants is renowned for nurturing and developing its employees. With a commitment to training and support, this well-respected accountancy firm offers a clear and defined path of progression to Partner within the forthcoming years. This is the ideal opportunity for any career-minded accountant with ambitions of becoming a Partner. Requirements A minimum of 5 years post-qualification experience Demonstrable history of career progression in an accountancy practice. A proven track record of developing new and profitable revenue streams. Technically proficient in all areas of accountancy, audit and taxation. An entrepreneurial attitude to identifying and exploiting business opportunities. An experienced Team Leader who leads by example and inspires others. Excellent interpersonal and communication skills.
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Location This role will be predominantly deployed within West Africa and other complex operating environments, with periodic time spent in the UK or in rear team support roles. Overview The Senior Intelligence Liaison Officer (West Africa) is responsible for acting as the primary forward facing intelligence liaison between Prevail and host nation military and intelligence stakeholders in West Africa and other complex operating environments. The post holder will provide senior level engagement, contextualise intelligence requirements, and ensure that UK based intelligence delivery is relevant, prioritised, and operationally useful. The role is predominantly deployable in nature, with periods spent forward in operational environments balanced by rear team coordination and governance activity. The role operates in close coordination with the UK based delivery team, balancing forward engagement with continuity, oversight, and compliance. Key Responsibilities 1. Intelligence Liaison and Stakeholder Engagement Act as the primary liaison between Prevail and host nation military and intelligence stakeholders. Engage credibly with senior officers and officials, maintaining trusted professional relationships. Participate in sensitive verbal briefings and engagements, handling political nuance and discretion appropriately. Represent Prevail professionally in all forward engagements, ensuring clarity of intent and expectation. Ensure that any commitments made in forward engagement align with agreed scope and approved delivery parameters. 2. Tasking, Prioritisation and Contextualisation Receive intelligence requirements from host nation stakeholders and shape them into clear, prioritised tasking. Contextualise requirements for the UK based intelligence delivery team to ensure relevance and impact. Exercise judgement in prioritising tasking in consultation with the UK delivery lead and Contract SRO. Where appropriate, challenge or push back on unrealistic or inappropriate requests, escalating as required. 3. Intelligence Support and Light Analytical Contribution Provide contextual insight and feedback to improve the quality and applicability of UK produced intelligence outputs. Produce light analytical products, situational assessments, or verbal summaries where required. Support the secure dissemination of intelligence products in line with agreed protocols and governance. 4. Forward Presence and Risk Judgement Operate predominantly in austere or challenging operating environments, exercising sound judgement regarding movement, visibility, and engagement. Make real time decisions related to personal security and operational posture, escalating concerns as appropriate. Maintain high standards of personal security discipline, situational awareness, and discretion at all times. 5. Coordination and Continuity Maintain close coordination with the UK based intelligence delivery team to ensure continuity of understanding and intent. Support a rotational model between forward engagement and rear team support as operational requirements evolve. Ensure institutional knowledge, context, and relationships are retained and shared appropriately within the team. 6. Professional Standards, Mandate and Governance Exercise sound professional judgement at all times, recognising limits of authority and escalating issues appropriately. Operate strictly within Prevail's approved mandate and governance frameworks and not represent themselves as acting on behalf of any host nation authority. Ensure all engagement and activity aligns with Prevail's legal, compliance, ethical, and reputational standards. Uphold Prevail's reputation for integrity, discretion, and delivery excellence in all interactions. Career Development This role represents a senior operational pathway within Prevail's intelligence and operations function. It provides exposure to forward engagement, complex stakeholder environments, and high consequence intelligence delivery. As delivery matures, the role may evolve to include greater responsibility for mentoring, continuity management, and rotational team leadership. Required Experience Significant experience in intelligence, defence, security, or government roles. Demonstrated engagement with senior military or intelligence stakeholders. Experience operating in hostile, austere, or high risk environments. Strong understanding of intelligence support to operations rather than operational command. Proven ability to operate independently and make judgement calls under pressure. Language Requirements Working proficiency in French is required. Professional level French is highly desirable. Technical and Professional Skills Excellent verbal and written communication skills. Strong judgement and discretion in politically sensitive environments. Ability to balance forward engagement with governance, compliance, and delivery discipline. Comfort operating with ambiguity and evolving requirements. High levels of personal resilience, professionalism, and security awareness. Desirable Attributes Experience working in West Africa or other Francophone environments. Military operational experience with intelligence exposure, or intelligence experience with military operational literacy. Previous liaison, advisory, or attaché style roles. Experience supporting counter terrorism or national security related activity. Additional Information This role is predominantly deployable. Candidates must be willing and able to spend extended periods in challenging environments, subject to Prevail's duty of care obligations, internal risk assessment processes, and operational requirements. All travel and in country activity will be approved in advance and supported by appropriate security, medical, and insurance arrangements. Comprehensive Benefits Access to a range of benefits including health insurance, visa sponsorship, pension schemes, and more.
Feb 02, 2026
Full time
Location This role will be predominantly deployed within West Africa and other complex operating environments, with periodic time spent in the UK or in rear team support roles. Overview The Senior Intelligence Liaison Officer (West Africa) is responsible for acting as the primary forward facing intelligence liaison between Prevail and host nation military and intelligence stakeholders in West Africa and other complex operating environments. The post holder will provide senior level engagement, contextualise intelligence requirements, and ensure that UK based intelligence delivery is relevant, prioritised, and operationally useful. The role is predominantly deployable in nature, with periods spent forward in operational environments balanced by rear team coordination and governance activity. The role operates in close coordination with the UK based delivery team, balancing forward engagement with continuity, oversight, and compliance. Key Responsibilities 1. Intelligence Liaison and Stakeholder Engagement Act as the primary liaison between Prevail and host nation military and intelligence stakeholders. Engage credibly with senior officers and officials, maintaining trusted professional relationships. Participate in sensitive verbal briefings and engagements, handling political nuance and discretion appropriately. Represent Prevail professionally in all forward engagements, ensuring clarity of intent and expectation. Ensure that any commitments made in forward engagement align with agreed scope and approved delivery parameters. 2. Tasking, Prioritisation and Contextualisation Receive intelligence requirements from host nation stakeholders and shape them into clear, prioritised tasking. Contextualise requirements for the UK based intelligence delivery team to ensure relevance and impact. Exercise judgement in prioritising tasking in consultation with the UK delivery lead and Contract SRO. Where appropriate, challenge or push back on unrealistic or inappropriate requests, escalating as required. 3. Intelligence Support and Light Analytical Contribution Provide contextual insight and feedback to improve the quality and applicability of UK produced intelligence outputs. Produce light analytical products, situational assessments, or verbal summaries where required. Support the secure dissemination of intelligence products in line with agreed protocols and governance. 4. Forward Presence and Risk Judgement Operate predominantly in austere or challenging operating environments, exercising sound judgement regarding movement, visibility, and engagement. Make real time decisions related to personal security and operational posture, escalating concerns as appropriate. Maintain high standards of personal security discipline, situational awareness, and discretion at all times. 5. Coordination and Continuity Maintain close coordination with the UK based intelligence delivery team to ensure continuity of understanding and intent. Support a rotational model between forward engagement and rear team support as operational requirements evolve. Ensure institutional knowledge, context, and relationships are retained and shared appropriately within the team. 6. Professional Standards, Mandate and Governance Exercise sound professional judgement at all times, recognising limits of authority and escalating issues appropriately. Operate strictly within Prevail's approved mandate and governance frameworks and not represent themselves as acting on behalf of any host nation authority. Ensure all engagement and activity aligns with Prevail's legal, compliance, ethical, and reputational standards. Uphold Prevail's reputation for integrity, discretion, and delivery excellence in all interactions. Career Development This role represents a senior operational pathway within Prevail's intelligence and operations function. It provides exposure to forward engagement, complex stakeholder environments, and high consequence intelligence delivery. As delivery matures, the role may evolve to include greater responsibility for mentoring, continuity management, and rotational team leadership. Required Experience Significant experience in intelligence, defence, security, or government roles. Demonstrated engagement with senior military or intelligence stakeholders. Experience operating in hostile, austere, or high risk environments. Strong understanding of intelligence support to operations rather than operational command. Proven ability to operate independently and make judgement calls under pressure. Language Requirements Working proficiency in French is required. Professional level French is highly desirable. Technical and Professional Skills Excellent verbal and written communication skills. Strong judgement and discretion in politically sensitive environments. Ability to balance forward engagement with governance, compliance, and delivery discipline. Comfort operating with ambiguity and evolving requirements. High levels of personal resilience, professionalism, and security awareness. Desirable Attributes Experience working in West Africa or other Francophone environments. Military operational experience with intelligence exposure, or intelligence experience with military operational literacy. Previous liaison, advisory, or attaché style roles. Experience supporting counter terrorism or national security related activity. Additional Information This role is predominantly deployable. Candidates must be willing and able to spend extended periods in challenging environments, subject to Prevail's duty of care obligations, internal risk assessment processes, and operational requirements. All travel and in country activity will be approved in advance and supported by appropriate security, medical, and insurance arrangements. Comprehensive Benefits Access to a range of benefits including health insurance, visa sponsorship, pension schemes, and more.
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Feb 02, 2026
Full time
Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract Allocated shift pattern between 08:00 - 18:00 Monday - Friday We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments But don't worry about the product, it's the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. Skills and experience we're looking for: Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
