Location: Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery You will play a critical role across client delivery, providing Architectural expertise to identify, design and deliver ServiceNow solutions that support our clients' objectives Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Essential experience Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Experience in delivery using Agile delivery methodologies. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Desirable experience Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together . click apply for full job details
Feb 06, 2026
Full time
Location: Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery You will play a critical role across client delivery, providing Architectural expertise to identify, design and deliver ServiceNow solutions that support our clients' objectives Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Essential experience Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Experience in delivery using Agile delivery methodologies. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Desirable experience Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together . click apply for full job details
Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people. Today, we have over twenty million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Purpose of the Role To lead the Client Services team in Yoti, establishing the process and structures required to ensure Yoti Customers receive a high-quality service during their technical and non-technical interactions and maintaining strong relationships. This role is responsible for strategic oversight and operations and is accountable for maintaining a seamless, positive client experience. Role Dimensions Reporting to the Chief Sales Officer; managing a team of 5-20 staff across Client, Customer Success and Integrations in the UK, US and India. This is a 1 year maternity leave cover, upon completion, there might be a possibility of it becoming a permanent role. Principal Responsibilities (main aspects of the role) Build a new department and establish OKR's and key processes that will ensure the efficient allocation of the team's time, skills, and resources. This will be a senior role in the Sales/GTM function. The individual will be responsible for managing senior stakeholders internally and externally and driving significant change in the organisation. Set a global vision and strategic plans for the function, focusing on driving product adoption, leading a culture of positive customer experience, driving growth by encouraging full facility utilisation, and setting retention improvements. Structure and lead all pre-sales, project, technical, and post-sales success activities with our client base. Act as the primary point of contact for high-profile clients, addressing concerns and resolving issues. Create scalable processes for managing all our Enterprise Client projects. Create an engaging and compelling team and culture that enables high levels of customer satisfaction. Provide management and mentorship to team members, complete performance reviews, provide regular feedback and guidance, address performance concerns in a timely fashion, and support career growth. This individual will be responsible for building on the strong Client Services foundations within Yoti and assembling a dynamic and scalable team that is capable of ensuring we deliver the right solutions and services for our clients in a repeatable, measured format. Drive and manage the team to help and train customers to get the most out of the Yoti product suite and improve the customer journey. To lead the development of any supporting content and materials internally and externally. To encourage customer feedback through direct questioning and/or customer surveys and report on this to PMT & CMT Provide in-depth analysis and develop a suite of reports to be delivered to PMT & CMT that track operational practices, individual and team performance and give an overview of the teams' KPIs and targets. Be a point of escalation for any issues or questions and work closely with product teams to fix issues raised by customers promptly. Knowledge, Skills, Qualifications and Experience 10 Years+ of SaaS Solutions and delivery experience Have managed multi-disciplinary teams in a service, support and/or delivery role A detail orientated process driven individual who is capable of creating repeatable scalable teams 5+ years of people management and recruitment experience Working as part of a high performing team you will be an effective communicator who can quickly comprehend complex technical issues and translate them into simple solutions Excellent understanding of technology and live service operations. Self starter - ability to perform without supervision. Commercially-minded - able to take decisions based on business needs, and aware of when such decisions must be escalated. Interview Process Stage 1 - Talent acquisition team member (30 minutes) Stage 2 - Call with Chief Sales Officer / Director of Client Services (45 minutes) Stage 3 - In person/Virtual interview with a panel (90 minutes) Stage 4 - In person interview with Chief Sales Officer and Chief Financial/Operating Officer (60 minutes) What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems AI Usage during the recruitment process Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are proud to be a Disability Confident employer and we're committed to making our recruitment process as inclusive and accessible as possible. If you have a disability or long-term condition and need any adjustments or support during the application or interview process, please let us know - we'll do everything we can to support you and to enable you to bring your best self to our hiring process. Pre-employment checks If your application is successful please be aware that as part of our pre-employment checks: We will check your details against fraud prevention databases. We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e-mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice.
Feb 06, 2026
Full time
Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people. Today, we have over twenty million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Purpose of the Role To lead the Client Services team in Yoti, establishing the process and structures required to ensure Yoti Customers receive a high-quality service during their technical and non-technical interactions and maintaining strong relationships. This role is responsible for strategic oversight and operations and is accountable for maintaining a seamless, positive client experience. Role Dimensions Reporting to the Chief Sales Officer; managing a team of 5-20 staff across Client, Customer Success and Integrations in the UK, US and India. This is a 1 year maternity leave cover, upon completion, there might be a possibility of it becoming a permanent role. Principal Responsibilities (main aspects of the role) Build a new department and establish OKR's and key processes that will ensure the efficient allocation of the team's time, skills, and resources. This will be a senior role in the Sales/GTM function. The individual will be responsible for managing senior stakeholders internally and externally and driving significant change in the organisation. Set a global vision and strategic plans for the function, focusing on driving product adoption, leading a culture of positive customer experience, driving growth by encouraging full facility utilisation, and setting retention improvements. Structure and lead all pre-sales, project, technical, and post-sales success activities with our client base. Act as the primary point of contact for high-profile clients, addressing concerns and resolving issues. Create scalable processes for managing all our Enterprise Client projects. Create an engaging and compelling team and culture that enables high levels of customer satisfaction. Provide management and mentorship to team members, complete performance reviews, provide regular feedback and guidance, address performance concerns in a timely fashion, and support career growth. This individual will be responsible for building on the strong Client Services foundations within Yoti and assembling a dynamic and scalable team that is capable of ensuring we deliver the right solutions and services for our clients in a repeatable, measured format. Drive and manage the team to help and train customers to get the most out of the Yoti product suite and improve the customer journey. To lead the development of any supporting content and materials internally and externally. To encourage customer feedback through direct questioning and/or customer surveys and report on this to PMT & CMT Provide in-depth analysis and develop a suite of reports to be delivered to PMT & CMT that track operational practices, individual and team performance and give an overview of the teams' KPIs and targets. Be a point of escalation for any issues or questions and work closely with product teams to fix issues raised by customers promptly. Knowledge, Skills, Qualifications and Experience 10 Years+ of SaaS Solutions and delivery experience Have managed multi-disciplinary teams in a service, support and/or delivery role A detail orientated process driven individual who is capable of creating repeatable scalable teams 5+ years of people management and recruitment experience Working as part of a high performing team you will be an effective communicator who can quickly comprehend complex technical issues and translate them into simple solutions Excellent understanding of technology and live service operations. Self starter - ability to perform without supervision. Commercially-minded - able to take decisions based on business needs, and aware of when such decisions must be escalated. Interview Process Stage 1 - Talent acquisition team member (30 minutes) Stage 2 - Call with Chief Sales Officer / Director of Client Services (45 minutes) Stage 3 - In person/Virtual interview with a panel (90 minutes) Stage 4 - In person interview with Chief Sales Officer and Chief Financial/Operating Officer (60 minutes) What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems AI Usage during the recruitment process Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are proud to be a Disability Confident employer and we're committed to making our recruitment process as inclusive and accessible as possible. If you have a disability or long-term condition and need any adjustments or support during the application or interview process, please let us know - we'll do everything we can to support you and to enable you to bring your best self to our hiring process. Pre-employment checks If your application is successful please be aware that as part of our pre-employment checks: We will check your details against fraud prevention databases. We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e-mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Feb 05, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Oracle Service Consultant (Oracle Field Service Specialis United Kingdom Remote, United Kingdom Job Title: Oracle Service Consultant (Oracle Field Service Specialist) Hours: Full time (40-hours per week) Location : UK Remote with client travel We are seeking an experienced Oracle Service Consultant with deep expertise in Oracle Field Service (OFS) and a strong foundation in service operations and industry best practices. This role is ideal for a consultant who brings depth of product knowledge, domain expertise, and the ability to translate complex business requirements into scalable, high-performing Oracle service solutions. You will work closely with business stakeholders, solution architects, and technical teams to design, implement, optimize, and support Oracle service and field service solutions that drive operational efficiency, customer satisfaction, and measurable business outcomes. Enigen are a multi award winning consultancy, focused on Oracle applications and Cloud Infrastructure. We help our clients with advisory, design, implementation and support, to deliver successful change and impactful business outcomes to our customers across EMEA. Key responsibilities include: Functional & Domain Leadership Lead business process discovery and requirements gathering for service management and field service operations Provide domain expertise across service operations including: Field service scheduling and dispatch Workforce management Mobile workforce enablement Asset and service lifecycle management Service logistics and parts management SLA, entitlement, and contract management Translate business needs into scalable Oracle Service and Oracle Field Service solutions Oracle Field Service (OFS) Expertise Design, configure, and implement Oracle Field Service solutions Lead OFS implementations including: Capacity and routing configuration Work zones and resource management Forecasting and demand planning Activity types, workflows, and business rules Mobility and technician experience optimization Optimize scheduling performance, route optimization, and field productivity Integrate OFS with Oracle Fusion Service / Oracle CX / Oracle ERP and external systems Solution Design & Delivery Act as functional lead on Oracle Service and Field Service projects Partner with technical teams on integrations, data models, and architecture Support UAT, go-live readiness, and post-production optimization Ensure solutions align with enterprise architecture, security, and compliance standard Advisory & Stakeholder Engagement Serve as a trusted advisor to business leaders and operational stakeholders Provide best-practice guidance based on industry standards and Oracle product capabilities Deliver workshops, demos, and solution walkthroughs Contribute to solution roadmaps and continuous improvement initiatives Experience required: 5+ years in service operations, field service transformation, or service technology consulting 3+ years of hands-on experience with Oracle Field Service (OFS) Proven experience delivering Oracle service-related implementations Experience working in enterprise or complex operational environments Product & Technical Knowledge Deep functional knowledge of Oracle Field Service Strong understanding of Oracle Service / Oracle CX Service modules Experience with: Scheduling and routing engines Workforce optimization Mobile workforce solutions Service process automation API and integration concepts Domain Expertise Strong understanding of service industries such as: Utilities Telecom Manufacturing Energy Healthcare services Field engineering services Expertise in operational KPIs, SLAs, and service performance metrics Preferred qualifications: Oracle certifications (OFS, Oracle CX, Oracle Cloud) Experience with Oracle Integration Cloud (OIC) Consulting background (system integrator, advisory, or enterprise consulting) What we offer Career progression within a global consulting organization Access to Oracle alliance training and certifications Opportunity to shape cloud, data, and integration transformation programs Benefits: Private Health, Group Pension Plan, Life Assurance, Employee Assistance Programme, Headspace Subscription, Birthday Leave. Enigen UK is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, and all other terms of employment. Enigen UK strives for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.
Feb 05, 2026
Full time
Oracle Service Consultant (Oracle Field Service Specialis United Kingdom Remote, United Kingdom Job Title: Oracle Service Consultant (Oracle Field Service Specialist) Hours: Full time (40-hours per week) Location : UK Remote with client travel We are seeking an experienced Oracle Service Consultant with deep expertise in Oracle Field Service (OFS) and a strong foundation in service operations and industry best practices. This role is ideal for a consultant who brings depth of product knowledge, domain expertise, and the ability to translate complex business requirements into scalable, high-performing Oracle service solutions. You will work closely with business stakeholders, solution architects, and technical teams to design, implement, optimize, and support Oracle service and field service solutions that drive operational efficiency, customer satisfaction, and measurable business outcomes. Enigen are a multi award winning consultancy, focused on Oracle applications and Cloud Infrastructure. We help our clients with advisory, design, implementation and support, to deliver successful change and impactful business outcomes to our customers across EMEA. Key responsibilities include: Functional & Domain Leadership Lead business process discovery and requirements gathering for service management and field service operations Provide domain expertise across service operations including: Field service scheduling and dispatch Workforce management Mobile workforce enablement Asset and service lifecycle management Service logistics and parts management SLA, entitlement, and contract management Translate business needs into scalable Oracle Service and Oracle Field Service solutions Oracle Field Service (OFS) Expertise Design, configure, and implement Oracle Field Service solutions Lead OFS implementations including: Capacity and routing configuration Work zones and resource management Forecasting and demand planning Activity types, workflows, and business rules Mobility and technician experience optimization Optimize scheduling performance, route optimization, and field productivity Integrate OFS with Oracle Fusion Service / Oracle CX / Oracle ERP and external systems Solution Design & Delivery Act as functional lead on Oracle Service and Field Service projects Partner with technical teams on integrations, data models, and architecture Support UAT, go-live readiness, and post-production optimization Ensure solutions align with enterprise architecture, security, and compliance standard Advisory & Stakeholder Engagement Serve as a trusted advisor to business leaders and operational stakeholders Provide best-practice guidance based on industry standards and Oracle product capabilities Deliver workshops, demos, and solution walkthroughs Contribute to solution roadmaps and continuous improvement initiatives Experience required: 5+ years in service operations, field service transformation, or service technology consulting 3+ years of hands-on experience with Oracle Field Service (OFS) Proven experience delivering Oracle service-related implementations Experience working in enterprise or complex operational environments Product & Technical Knowledge Deep functional knowledge of Oracle Field Service Strong understanding of Oracle Service / Oracle CX Service modules Experience with: Scheduling and routing engines Workforce optimization Mobile workforce solutions Service process automation API and integration concepts Domain Expertise Strong understanding of service industries such as: Utilities Telecom Manufacturing Energy Healthcare services Field engineering services Expertise in operational KPIs, SLAs, and service performance metrics Preferred qualifications: Oracle certifications (OFS, Oracle CX, Oracle Cloud) Experience with Oracle Integration Cloud (OIC) Consulting background (system integrator, advisory, or enterprise consulting) What we offer Career progression within a global consulting organization Access to Oracle alliance training and certifications Opportunity to shape cloud, data, and integration transformation programs Benefits: Private Health, Group Pension Plan, Life Assurance, Employee Assistance Programme, Headspace Subscription, Birthday Leave. Enigen UK is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, and all other terms of employment. Enigen UK strives for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Feb 05, 2026
Full time
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
I am working exclusively with a well established fresh produce business to appoint a Head of Compensation and Benefits. This is a senior reward role within a fast paced, operational environment with a large and diverse workforce. The business operates across multiple sites and employs a mix of operational, seasonal, technical and commercial teams. They are looking for a reward leader who understands how to balance competitiveness, compliance and cost in a margin sensitive sector. The Role Reporting into the HR Director you will take full ownership of compensation and benefits across the business. This includes strategy, delivery and governance, with strong visibility at Executive level. You will play a key role in ensuring reward structures support attraction and retention in a challenging labour market, while remaining practical and commercially grounded. Key Responsibilities Own and develop the compensation and benefits strategy across the organisation Lead salary structures, job architecture, grading and benchmarking across all populations Manage annual pay review and bonus processes, including operational and seasonal workforces Design and govern incentive schemes aligned to performance, productivity and margin Ensure compliance with UK employment, tax and regulatory requirements Act as a trusted reward advisor to the Executive team, providing clear and data led insight Oversee benefits provision, supplier management and cost control Lead pay equity, transparency and reporting activity, including gender pay where applicable Build reward capability within the wider HR team About You Strong background in compensation and benefits or reward leadership Experience in FMCG, food manufacturing, agriculture, logistics or another operationally intensive environment preferred Comfortable working with large, site based and diverse workforces Commercially focused with a pragmatic approach to reward design Confident engaging with senior leaders and influencing decision making Strong analytical skills with the ability to turn data into practical recommendations Resilient and adaptable, with experience in fast moving and seasonal businesses CIPD or reward qualification helpful but not essential Why Consider This Role Senior role with real ownership and influence Opportunity to shape reward in a business facing genuine labour and skills challenges High visibility with the leadership team Competitive package and long term opportunity If you are interested, please apply below, alternatively, contact Angus on (phone number removed) or (url removed)
Feb 05, 2026
Full time
I am working exclusively with a well established fresh produce business to appoint a Head of Compensation and Benefits. This is a senior reward role within a fast paced, operational environment with a large and diverse workforce. The business operates across multiple sites and employs a mix of operational, seasonal, technical and commercial teams. They are looking for a reward leader who understands how to balance competitiveness, compliance and cost in a margin sensitive sector. The Role Reporting into the HR Director you will take full ownership of compensation and benefits across the business. This includes strategy, delivery and governance, with strong visibility at Executive level. You will play a key role in ensuring reward structures support attraction and retention in a challenging labour market, while remaining practical and commercially grounded. Key Responsibilities Own and develop the compensation and benefits strategy across the organisation Lead salary structures, job architecture, grading and benchmarking across all populations Manage annual pay review and bonus processes, including operational and seasonal workforces Design and govern incentive schemes aligned to performance, productivity and margin Ensure compliance with UK employment, tax and regulatory requirements Act as a trusted reward advisor to the Executive team, providing clear and data led insight Oversee benefits provision, supplier management and cost control Lead pay equity, transparency and reporting activity, including gender pay where applicable Build reward capability within the wider HR team About You Strong background in compensation and benefits or reward leadership Experience in FMCG, food manufacturing, agriculture, logistics or another operationally intensive environment preferred Comfortable working with large, site based and diverse workforces Commercially focused with a pragmatic approach to reward design Confident engaging with senior leaders and influencing decision making Strong analytical skills with the ability to turn data into practical recommendations Resilient and adaptable, with experience in fast moving and seasonal businesses CIPD or reward qualification helpful but not essential Why Consider This Role Senior role with real ownership and influence Opportunity to shape reward in a business facing genuine labour and skills challenges High visibility with the leadership team Competitive package and long term opportunity If you are interested, please apply below, alternatively, contact Angus on (phone number removed) or (url removed)
Customer Success Manager with Italian (6 months FTC) page is loaded Customer Success Manager with Italian (6 months FTC)remote type: Remotelocations: UK Homebase: Italy Homebase: France Homebase: Ireland Homebasetime type: Full timeposted on: Posted Todayjob requisition id: RPAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact. Primary Responsibilities Customer Success & Value Generation Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes. Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments. Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability. Promote available resources and communities to encourage efficient product utilization and engagement. Act as a trusted advisor, addressing improvement requests and resolving critical issues. Collaboration Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals. Support customers' cloud and multi-cloud strategies , offering guidance and resources to align with their business goals. Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities. Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics. Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals. Industry Knowledge Drive the customer journey by identifying engagement opportunities and delivering tailored success plans. Use customer usage data and health indicators to develop actionable strategies for growth and renewal. Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively. Critical Thinking & Results Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements. Champion Customer Success by contributing to tools, systems, and best practices. Ensure alignment with company ethics and policies while performing additional related duties as assigned. Knowledge, Skills, and Abilities Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments. Ability to distill complex technical and business concepts into clear, actionable insights. Proven ability to build lasting customer relationships and drive revenue growth. Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach. Resilience under pressure with excellent time management and focus on delivery. Availability to travel up to 25% within your home region, including occasional out of country trips. Qualifications Italian speaking is highly recommended. 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor's degree; or 5+ years with a Master's degree. Degree in Computing, Business, Information Technology, or equivalent professional experience preferred. Understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Remote : Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.
Feb 05, 2026
Full time
Customer Success Manager with Italian (6 months FTC) page is loaded Customer Success Manager with Italian (6 months FTC)remote type: Remotelocations: UK Homebase: Italy Homebase: France Homebase: Ireland Homebasetime type: Full timeposted on: Posted Todayjob requisition id: RPAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact. Primary Responsibilities Customer Success & Value Generation Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes. Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments. Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability. Promote available resources and communities to encourage efficient product utilization and engagement. Act as a trusted advisor, addressing improvement requests and resolving critical issues. Collaboration Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals. Support customers' cloud and multi-cloud strategies , offering guidance and resources to align with their business goals. Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities. Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics. Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals. Industry Knowledge Drive the customer journey by identifying engagement opportunities and delivering tailored success plans. Use customer usage data and health indicators to develop actionable strategies for growth and renewal. Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively. Critical Thinking & Results Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements. Champion Customer Success by contributing to tools, systems, and best practices. Ensure alignment with company ethics and policies while performing additional related duties as assigned. Knowledge, Skills, and Abilities Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments. Ability to distill complex technical and business concepts into clear, actionable insights. Proven ability to build lasting customer relationships and drive revenue growth. Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach. Resilience under pressure with excellent time management and focus on delivery. Availability to travel up to 25% within your home region, including occasional out of country trips. Qualifications Italian speaking is highly recommended. 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor's degree; or 5+ years with a Master's degree. Degree in Computing, Business, Information Technology, or equivalent professional experience preferred. Understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Remote : Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.
Are you an ambitious Health and Safety professional looking to make your mark within a major global manufacturing and distribution group? A household name in the manufacturing sector, known for their commitment to excellence and innovation. We are currently seeking a proactive Health and Safety Advisor to join their pivotal York operation. This is a high-impact role where you won t just be "checking boxes" you will be a key driver of safety culture and operational standards across a busy, high-output site. The Role You will provide expert advice and support to ensure the York facility remains a safe and compliant environment. This is a site-based role requiring a "boots on the ground" approach to risk management and employee engagement. Key Responsibilities: Culture Lead: Champion a "Safety First" mindset across the manufacturing and distribution teams. Risk Management: Conduct and review detailed risk assessments, COSHH assessments, and safe systems of work. Auditing: Perform regular site inspections and internal audits to ensure compliance with ISO standards and group policies. Incident Investigation: Lead root-cause analysis for any near-misses or accidents, implementing robust corrective actions. Training: Develop and deliver engaging toolbox talks and safety inductions for staff at all levels. The Candidate We are looking for a candidate who balances technical knowledge with the communication skills needed to influence change on the shop floor. Requirements: NEBOSH General Certificate (Level 3) is essential; Diploma level is a distinct advantage. Proven experience within a manufacturing, engineering, or distribution environment. Strong understanding of current UK HSE legislation. The ability to build rapport with diverse teams, from production line operatives to senior site leadership. A proactive, solution-oriented attitude. Why Join? This isn't just another HSE role. You will be joining a global powerhouse that offers the stability of a large corporation with the close-knit feel of a dedicated regional site. Career Progression: Clear pathways into senior management within the wider global group. Competitive Package: A starting salary of £35k £45k (DOE) plus a comprehensive benefits suite. Stability: A pivotal role within a thriving industry leader. How to Apply If you are ready to take the next step in your career with a world-class manufacturer, we want to hear from you. Apply today with your updated CV or feel free to call for more details.
Feb 05, 2026
Full time
Are you an ambitious Health and Safety professional looking to make your mark within a major global manufacturing and distribution group? A household name in the manufacturing sector, known for their commitment to excellence and innovation. We are currently seeking a proactive Health and Safety Advisor to join their pivotal York operation. This is a high-impact role where you won t just be "checking boxes" you will be a key driver of safety culture and operational standards across a busy, high-output site. The Role You will provide expert advice and support to ensure the York facility remains a safe and compliant environment. This is a site-based role requiring a "boots on the ground" approach to risk management and employee engagement. Key Responsibilities: Culture Lead: Champion a "Safety First" mindset across the manufacturing and distribution teams. Risk Management: Conduct and review detailed risk assessments, COSHH assessments, and safe systems of work. Auditing: Perform regular site inspections and internal audits to ensure compliance with ISO standards and group policies. Incident Investigation: Lead root-cause analysis for any near-misses or accidents, implementing robust corrective actions. Training: Develop and deliver engaging toolbox talks and safety inductions for staff at all levels. The Candidate We are looking for a candidate who balances technical knowledge with the communication skills needed to influence change on the shop floor. Requirements: NEBOSH General Certificate (Level 3) is essential; Diploma level is a distinct advantage. Proven experience within a manufacturing, engineering, or distribution environment. Strong understanding of current UK HSE legislation. The ability to build rapport with diverse teams, from production line operatives to senior site leadership. A proactive, solution-oriented attitude. Why Join? This isn't just another HSE role. You will be joining a global powerhouse that offers the stability of a large corporation with the close-knit feel of a dedicated regional site. Career Progression: Clear pathways into senior management within the wider global group. Competitive Package: A starting salary of £35k £45k (DOE) plus a comprehensive benefits suite. Stability: A pivotal role within a thriving industry leader. How to Apply If you are ready to take the next step in your career with a world-class manufacturer, we want to hear from you. Apply today with your updated CV or feel free to call for more details.
A industry leading consultancy firm is looking to add a Tax professional to their team in a newly created role. Following a period of domestic and overseas expansion, the Tax & Technical Accounting Manager will support the CFO and take a lead on managing relationships at home and abroad with tax and audit advisors covering existing and new geographies click apply for full job details
Feb 05, 2026
Full time
A industry leading consultancy firm is looking to add a Tax professional to their team in a newly created role. Following a period of domestic and overseas expansion, the Tax & Technical Accounting Manager will support the CFO and take a lead on managing relationships at home and abroad with tax and audit advisors covering existing and new geographies click apply for full job details
About Us Global Canopy is a data-driven not for profit delivering real transparency and accountability for market impacts on nature and people. Our special focus is on ending deforestation an essential step in achieving urgent global goals on climate, nature and human rights. We deliver our work by building and maintaining open-data platforms, creating stronger voluntary and compliance frameworks, and accelerating accountability and action in the finance sector with nature-positive guidance to help achieve deforestation-free portfolios. We work globally, with a focus on both forested regions (particularly across Latin America and South East Asia), and major consumer and financial markets (with a focus on Europe, the US, Singapore and China). We have a distributed team of around 70 people worldwide, with a main office in Oxford (UK). We work via close and deep partnerships, including with institutions like the Stockholm Environment Institute, the UN Climate Change High-Level Champions, UNEP Finance Initiative, the World Conservation Monitoring Centre, the Zoological Society of London, and many many others. About the Role As People and Culture Lead, reporting to the Director of Execution & Planning, you will be responsible for the development of the People function at Global Canopy. Providing advice and support to the Leadership Team and colleagues across the organisation, you will lead on people and culture initiatives that enable our team to maximise their potential, resulting in greater impact as an organisation. You will bring excellent relationship-building and influencing skills as well as strong technical expertise to ensure that we can recruit, retain, develop, support and engage the people we rely on to deliver our vital work for forests, nature and human rights. You will manage all aspects of team members journey with the organisation, including recruitment, performance and development, employee relations and pay and benefits. We are looking for someone who leads with empathy and wisdom, putting individuals at the heart of their work. Responsibilities Employee life cycle management Be responsible for the creation, maintenance, evolution and operation of all HR policies, processes and systems Work closely with the leadership team and internal boards on areas such as recruitment, performance, learning and development, absence, salaries/benefits, job grading and employee engagement Ensure the ongoing development of our P&C offering is aligned with our culture Support & advice to leaders an managers Build strong working relationships with the leadership team in order to support them directly Provide coaching, guidance and support to managers ensuring that our people are supported to thrive and develop Advise on people issues and managing cases, to ensure that processes are followed in line with Global Canopy s policy, best practice and employment legislation Support delivery of Global Canopy's People plan Alongside the Director of Execution & Planning, drive the implementation of people initiatives and be responsible for the successful embedding of changes Lead on connection and collaboration initiatives to build a cohesive, highly motivated team in line with Global Canopy s culture and in the context of hybrid working Provide reports and maintain KPIs related to our people and present these to senior leaders and trustees Management Line management of People and Recruitment Advisor, supporting them in their management of recruitment for Global Canopy, and providing coaching and mentoring to support their ongoing development Manage the relationship with our EOR Alongside the Director of Execution & Planning and Operations Coordinator, provide leadership on data protection across the organisation Requirements To be successful in this role , these are the things that will matter the most: People-first and positive approach to HR management Broad experience of managing human resources work across organisations, with a good understanding of HR procedures and legislation in the UK Alignment with our values and our mission, a commitment to collaboration and a passion for developing an organisational culture in which people thrive Essential behavioural competencies: Leading with warmth Credibility as both structured and effective as well as emotionally intelligent Able to handle difficult situations sensitively and confidentially Initiative and ability to manage and prioritise own workload, working to deadlines Creativity Skills and experience: Significant experience in all aspects of employee lifecycle management CIPD level 5 or equivalent experience Strong understanding of UK employment law and best practice Experience and expertise to support in the areas of diversity and inclusion, learning and development and employee wellbeing and engagement in a hybrid context Experience of working in an advisory capacity with leadership teams and regularly reporting to senior leaders and trustees Ability to take a leadership role in change projects Experience of working across different departments/functions in a matrixed and international organisation Experience of working internationally with employees based outside the UK - and covered by non-UK law Experience or understanding of the context for a charity / not for profit organisation Salary & Benefits Salary: £55,000- £60,000 full time equivalent. This role sits within Band C on Global Canopy s remuneration framework. Nature of contract : Full time or 0.8 FTE. Permanent. This is a hybrid role working from home and our office in Oxford. There is a requirement to attend the office once a week and for other meetings/work as required. Holidays: 36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week s leave. Pension: Employer pension contribution of 8%. Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more for you and any children. Employee Assistance Programme: Which provides free, confidential advice on personal and legal matters. Other: Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more. How to Apply To apply for the position, please follow the link and submit an up-to date CV and covering letter. The covering letter should explain your motivation for the role, and how your skills and experience fit the person specification. (Please no more than 1 side of A4). All candidates are asked to complete an anonymous diversity monitoring form when they apply. The closing date for applications is 23 February at 9am GMT . Early application encouraged. We may close applications early if suitable candidates are identified. First round interviews are planned for w/c 23 February via video call, and final interviews are planned for w/c 2 March in-person at our Oxford office. At Global Canopy, we value diversity and inclusion. You can read our diversity statement on our website. We encourage applications from all backgrounds and are committed to having a team with a diverse set of skills, experiences and abilities. Global Canopy works on issues of global deforestation. We are particularly interested in strengthening our team to include those with a background from forest regions such as Latin America and South East Asia. We would welcome applications from people from these regions. Right-to-work in the UK is required. Applicant data will be managed in accordance with the candidate privacy policy available on our website.
Feb 05, 2026
Full time
About Us Global Canopy is a data-driven not for profit delivering real transparency and accountability for market impacts on nature and people. Our special focus is on ending deforestation an essential step in achieving urgent global goals on climate, nature and human rights. We deliver our work by building and maintaining open-data platforms, creating stronger voluntary and compliance frameworks, and accelerating accountability and action in the finance sector with nature-positive guidance to help achieve deforestation-free portfolios. We work globally, with a focus on both forested regions (particularly across Latin America and South East Asia), and major consumer and financial markets (with a focus on Europe, the US, Singapore and China). We have a distributed team of around 70 people worldwide, with a main office in Oxford (UK). We work via close and deep partnerships, including with institutions like the Stockholm Environment Institute, the UN Climate Change High-Level Champions, UNEP Finance Initiative, the World Conservation Monitoring Centre, the Zoological Society of London, and many many others. About the Role As People and Culture Lead, reporting to the Director of Execution & Planning, you will be responsible for the development of the People function at Global Canopy. Providing advice and support to the Leadership Team and colleagues across the organisation, you will lead on people and culture initiatives that enable our team to maximise their potential, resulting in greater impact as an organisation. You will bring excellent relationship-building and influencing skills as well as strong technical expertise to ensure that we can recruit, retain, develop, support and engage the people we rely on to deliver our vital work for forests, nature and human rights. You will manage all aspects of team members journey with the organisation, including recruitment, performance and development, employee relations and pay and benefits. We are looking for someone who leads with empathy and wisdom, putting individuals at the heart of their work. Responsibilities Employee life cycle management Be responsible for the creation, maintenance, evolution and operation of all HR policies, processes and systems Work closely with the leadership team and internal boards on areas such as recruitment, performance, learning and development, absence, salaries/benefits, job grading and employee engagement Ensure the ongoing development of our P&C offering is aligned with our culture Support & advice to leaders an managers Build strong working relationships with the leadership team in order to support them directly Provide coaching, guidance and support to managers ensuring that our people are supported to thrive and develop Advise on people issues and managing cases, to ensure that processes are followed in line with Global Canopy s policy, best practice and employment legislation Support delivery of Global Canopy's People plan Alongside the Director of Execution & Planning, drive the implementation of people initiatives and be responsible for the successful embedding of changes Lead on connection and collaboration initiatives to build a cohesive, highly motivated team in line with Global Canopy s culture and in the context of hybrid working Provide reports and maintain KPIs related to our people and present these to senior leaders and trustees Management Line management of People and Recruitment Advisor, supporting them in their management of recruitment for Global Canopy, and providing coaching and mentoring to support their ongoing development Manage the relationship with our EOR Alongside the Director of Execution & Planning and Operations Coordinator, provide leadership on data protection across the organisation Requirements To be successful in this role , these are the things that will matter the most: People-first and positive approach to HR management Broad experience of managing human resources work across organisations, with a good understanding of HR procedures and legislation in the UK Alignment with our values and our mission, a commitment to collaboration and a passion for developing an organisational culture in which people thrive Essential behavioural competencies: Leading with warmth Credibility as both structured and effective as well as emotionally intelligent Able to handle difficult situations sensitively and confidentially Initiative and ability to manage and prioritise own workload, working to deadlines Creativity Skills and experience: Significant experience in all aspects of employee lifecycle management CIPD level 5 or equivalent experience Strong understanding of UK employment law and best practice Experience and expertise to support in the areas of diversity and inclusion, learning and development and employee wellbeing and engagement in a hybrid context Experience of working in an advisory capacity with leadership teams and regularly reporting to senior leaders and trustees Ability to take a leadership role in change projects Experience of working across different departments/functions in a matrixed and international organisation Experience of working internationally with employees based outside the UK - and covered by non-UK law Experience or understanding of the context for a charity / not for profit organisation Salary & Benefits Salary: £55,000- £60,000 full time equivalent. This role sits within Band C on Global Canopy s remuneration framework. Nature of contract : Full time or 0.8 FTE. Permanent. This is a hybrid role working from home and our office in Oxford. There is a requirement to attend the office once a week and for other meetings/work as required. Holidays: 36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week s leave. Pension: Employer pension contribution of 8%. Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more for you and any children. Employee Assistance Programme: Which provides free, confidential advice on personal and legal matters. Other: Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more. How to Apply To apply for the position, please follow the link and submit an up-to date CV and covering letter. The covering letter should explain your motivation for the role, and how your skills and experience fit the person specification. (Please no more than 1 side of A4). All candidates are asked to complete an anonymous diversity monitoring form when they apply. The closing date for applications is 23 February at 9am GMT . Early application encouraged. We may close applications early if suitable candidates are identified. First round interviews are planned for w/c 23 February via video call, and final interviews are planned for w/c 2 March in-person at our Oxford office. At Global Canopy, we value diversity and inclusion. You can read our diversity statement on our website. We encourage applications from all backgrounds and are committed to having a team with a diverse set of skills, experiences and abilities. Global Canopy works on issues of global deforestation. We are particularly interested in strengthening our team to include those with a background from forest regions such as Latin America and South East Asia. We would welcome applications from people from these regions. Right-to-work in the UK is required. Applicant data will be managed in accordance with the candidate privacy policy available on our website.
A well respected and thriving firm Competitive salary and benefits package About Our Client This is a well-established professional services firm with a strong presence in the industry. They are known for their robust service offerings across various departments, including tax, and for supporting clients with tailored solutions. Job Description Provide tax advisory services to high-net-worth individuals and families. Oversee and manage private client tax compliance processes. Develop and maintain strong client relationships to ensure high levels of satisfaction. Offer strategic tax planning advice to clients, ensuring compliance with regulations. Act as a main point of contact for existing, new, and potential clients. Generate and convert new work with the support of senior leadership. Lead advisory and technical assignments from start to finish. Support business development activities by identifying new opportunities within the market. Mentor and manage junior team members, ensuring their professional growth. Collaborate with other departments to deliver integrated professional services. Keep up-to-date with tax legislation and ensure clients benefit from any changes. The Successful Applicant A successful candidate should have: A professional qualification such as CTA, ACA, or ACCA. Solid knowledge of private client tax and compliance matters. Proven ability to manage a portfolio of high-net-worth clients effectively. Strong technical understanding of UK tax legislation. Experience in providing strategic tax advisory services. Excellent communication and interpersonal skills. Capability to lead and mentor a team of tax professionals What's on Offer Competitive salary ranging from £65,000 to £80,000 DOE Car allowance included in the package. Permanent position within a reputable professional services firm. Opportunities for career development and progression. Collaborative and supportive work environment If you are an experienced tax professional looking to take the next step in your career, this Private Client Tax - Associate Director role could be the perfect opportunity. Apply now to become part of a leading name in the professional services industry!
Feb 05, 2026
Full time
A well respected and thriving firm Competitive salary and benefits package About Our Client This is a well-established professional services firm with a strong presence in the industry. They are known for their robust service offerings across various departments, including tax, and for supporting clients with tailored solutions. Job Description Provide tax advisory services to high-net-worth individuals and families. Oversee and manage private client tax compliance processes. Develop and maintain strong client relationships to ensure high levels of satisfaction. Offer strategic tax planning advice to clients, ensuring compliance with regulations. Act as a main point of contact for existing, new, and potential clients. Generate and convert new work with the support of senior leadership. Lead advisory and technical assignments from start to finish. Support business development activities by identifying new opportunities within the market. Mentor and manage junior team members, ensuring their professional growth. Collaborate with other departments to deliver integrated professional services. Keep up-to-date with tax legislation and ensure clients benefit from any changes. The Successful Applicant A successful candidate should have: A professional qualification such as CTA, ACA, or ACCA. Solid knowledge of private client tax and compliance matters. Proven ability to manage a portfolio of high-net-worth clients effectively. Strong technical understanding of UK tax legislation. Experience in providing strategic tax advisory services. Excellent communication and interpersonal skills. Capability to lead and mentor a team of tax professionals What's on Offer Competitive salary ranging from £65,000 to £80,000 DOE Car allowance included in the package. Permanent position within a reputable professional services firm. Opportunities for career development and progression. Collaborative and supportive work environment If you are an experienced tax professional looking to take the next step in your career, this Private Client Tax - Associate Director role could be the perfect opportunity. Apply now to become part of a leading name in the professional services industry!
Tax Associate DirectorForvis MazarsManchester About The Team: We are seeking a client facing individual with at least five years of R&D experience to manage the delivery of R&D claims for a diverse national client base. This is an exciting opportunity for an ambitious individual that has experience of managing clients (of various size and across several sectors), the end-to-end delivery of research and development claims, whilst also being keen to grow the business by proactively being out in the local market.This role also provides an opportunity for the successful candidate to progress to more senior roles in our growing national Innovation Incentives team. The individual will therefore play an important role in the wider Forvis Mazars' R&D team by working directly with an established and diverse team of R&D specialists, business stakeholders, and the local leadership team across our Northern offices. What You'll Do: You will develop claim methodologies, and prepare R&D tax relief claims for submission to the HMRC for Forvis Mazars clients You will be the main point of contact for all Forvis Mazars clients' R&D Tax queries and will contact HMRC and their behalf. You will write technical descriptions of client's projects, while preparing documentation to support R&D claims, based on UK BIS guidelines You will coach and review the work completed by the junior staff within your team. Strong technical knowledge of UK R&D Tax and preparation of R&D claims. What You'll Bring: (Based Skills, Knowledge & Experience X4-5 max) Strong technical knowledge of UK R&D Tax and preparation of R&D claims. ATT (or equivalent) qualification Demonstrate broad and strong technical tax knowledge and experience. Broad experience of managing the financials on clients, delivering on budgets and negotiating fees with clients. Experience of identifying opportunities for business development on tax clients (and ideally across other service lines). What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one.We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. Location: - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces.- Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots.Ready to Grow , Belong , and Impact At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future.
Feb 05, 2026
Full time
Tax Associate DirectorForvis MazarsManchester About The Team: We are seeking a client facing individual with at least five years of R&D experience to manage the delivery of R&D claims for a diverse national client base. This is an exciting opportunity for an ambitious individual that has experience of managing clients (of various size and across several sectors), the end-to-end delivery of research and development claims, whilst also being keen to grow the business by proactively being out in the local market.This role also provides an opportunity for the successful candidate to progress to more senior roles in our growing national Innovation Incentives team. The individual will therefore play an important role in the wider Forvis Mazars' R&D team by working directly with an established and diverse team of R&D specialists, business stakeholders, and the local leadership team across our Northern offices. What You'll Do: You will develop claim methodologies, and prepare R&D tax relief claims for submission to the HMRC for Forvis Mazars clients You will be the main point of contact for all Forvis Mazars clients' R&D Tax queries and will contact HMRC and their behalf. You will write technical descriptions of client's projects, while preparing documentation to support R&D claims, based on UK BIS guidelines You will coach and review the work completed by the junior staff within your team. Strong technical knowledge of UK R&D Tax and preparation of R&D claims. What You'll Bring: (Based Skills, Knowledge & Experience X4-5 max) Strong technical knowledge of UK R&D Tax and preparation of R&D claims. ATT (or equivalent) qualification Demonstrate broad and strong technical tax knowledge and experience. Broad experience of managing the financials on clients, delivering on budgets and negotiating fees with clients. Experience of identifying opportunities for business development on tax clients (and ideally across other service lines). What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one.We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. Location: - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces.- Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots.Ready to Grow , Belong , and Impact At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future.
Job Title: Senior SuccessFactors Consultant Location: Weybridge, GB; Matlock, Derbyshire, GB Role Summary We are looking for an experienced SAP SuccessFactors Consultant to join our UKI Consulting team. You will work across a diverse mix of local and international clients, delivering new implementations and enhancements while supporting existing clients with ongoing requirements. Your primary focus will be on SAP SuccessFactors Employee Central, with opportunities to lead or support additional modules. Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules. In this role, you will collaborate closely with clients across the UK, Ireland, and globally to optimise their HR processes through effective system configuration, solution design, and expert guidance, and this may include integration to SAP/EC Payroll. Join us and become a valued member of the Zalaris Consulting team. Please note: This is a home based position with travel to client sites as needed (typically this is occasional only). Although the role is for a Senior Consultant, we will consider Consultant level candidates who can evidence an appetite and ability to learn and progress rapidly. Your Responsibilities Lead workshops and requirements gathering sessions to help clients maximise the value of SuccessFactors solutions. Support existing clients with workshops, fixes, solution recommendations, and advisory services. Understand and document scope, requirements, processes, system configuration, testing plans, and related activities. Prepare key project documentation such as workbooks, blueprints, and test scripts. Configure and customise the SAP SuccessFactors Employee Central module. Assist with the setup of HR environments across client landscapes, including cutover activities and instance migrations. Coordinate configuration tasks, working with onshore and offshore teams to ensure alignment with client needs. Participate in testing cycles, identify defects, raise SAP support tickets, and manage defect resolution from build through post go live. Deliver end user training and create high quality documentation. Prepare and deliver knowledge transfer sessions. Collaborate closely with other SuccessFactors specialists across the organisation. Communicate regularly with functional teams and customer stakeholders to ensure alignment. Contribute to a smooth transition of projects into support at project closure. Produce final handover documentation for clients and the Zalaris support team. Add value to our customer deliveries in a customer centric fashion. Education and Experience At least 5 years of hands on SAP SuccessFactors Employee Central experience, including leading and supporting delivery projects. Proven full cycle implementations - your true expertise is more important than your bachelor's degree. Full professional proficiency in English (written and spoken). SAP SuccessFactors Employee Central certification. Experience in additional modules, such as Time Management, Onboarding, Compensation, or Performance & Goals, is a strong advantage. Knowledge of SuccessFactors integration with SAP/ECP Payroll and replication processes is beneficial. Strong communication and interpersonal skills, with the ability to engage technical and non technical stakeholders effectively. A high level of accountability, especially when working under pressure. Demonstrated commitment to problem solving, with strong analytical and organisational skills. >Ability to work independently and in collaborative team environments. Willingness to mentor and coach colleagues and contribute to team development. What we offer - Financial benefits Customer and Employee Referral schemes Occupational maternity leave package (12 weeks) Life assurance (3x basic salary) Employer pensions contributions of 5% Bonus scheme with accelerators Private Medical Insurance (with option to add dependents) Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications) Financial rewards for long service and achievements Free eye tests Monthly ZALOTTO! (£100 cash prize draw) What we offer - Non-Financial benefits An open and supportive working environment with like-minded, highly skilled consultants Work life balance and flexibility ethos Strong leadership with an open door policy Non-hierarchical approach to people management Company social and team bonding events Annual Leave Purchase scheme Additional leave for Long Service (+1d holiday from start of 5th year of service)
Feb 05, 2026
Full time
Job Title: Senior SuccessFactors Consultant Location: Weybridge, GB; Matlock, Derbyshire, GB Role Summary We are looking for an experienced SAP SuccessFactors Consultant to join our UKI Consulting team. You will work across a diverse mix of local and international clients, delivering new implementations and enhancements while supporting existing clients with ongoing requirements. Your primary focus will be on SAP SuccessFactors Employee Central, with opportunities to lead or support additional modules. Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules. In this role, you will collaborate closely with clients across the UK, Ireland, and globally to optimise their HR processes through effective system configuration, solution design, and expert guidance, and this may include integration to SAP/EC Payroll. Join us and become a valued member of the Zalaris Consulting team. Please note: This is a home based position with travel to client sites as needed (typically this is occasional only). Although the role is for a Senior Consultant, we will consider Consultant level candidates who can evidence an appetite and ability to learn and progress rapidly. Your Responsibilities Lead workshops and requirements gathering sessions to help clients maximise the value of SuccessFactors solutions. Support existing clients with workshops, fixes, solution recommendations, and advisory services. Understand and document scope, requirements, processes, system configuration, testing plans, and related activities. Prepare key project documentation such as workbooks, blueprints, and test scripts. Configure and customise the SAP SuccessFactors Employee Central module. Assist with the setup of HR environments across client landscapes, including cutover activities and instance migrations. Coordinate configuration tasks, working with onshore and offshore teams to ensure alignment with client needs. Participate in testing cycles, identify defects, raise SAP support tickets, and manage defect resolution from build through post go live. Deliver end user training and create high quality documentation. Prepare and deliver knowledge transfer sessions. Collaborate closely with other SuccessFactors specialists across the organisation. Communicate regularly with functional teams and customer stakeholders to ensure alignment. Contribute to a smooth transition of projects into support at project closure. Produce final handover documentation for clients and the Zalaris support team. Add value to our customer deliveries in a customer centric fashion. Education and Experience At least 5 years of hands on SAP SuccessFactors Employee Central experience, including leading and supporting delivery projects. Proven full cycle implementations - your true expertise is more important than your bachelor's degree. Full professional proficiency in English (written and spoken). SAP SuccessFactors Employee Central certification. Experience in additional modules, such as Time Management, Onboarding, Compensation, or Performance & Goals, is a strong advantage. Knowledge of SuccessFactors integration with SAP/ECP Payroll and replication processes is beneficial. Strong communication and interpersonal skills, with the ability to engage technical and non technical stakeholders effectively. A high level of accountability, especially when working under pressure. Demonstrated commitment to problem solving, with strong analytical and organisational skills. >Ability to work independently and in collaborative team environments. Willingness to mentor and coach colleagues and contribute to team development. What we offer - Financial benefits Customer and Employee Referral schemes Occupational maternity leave package (12 weeks) Life assurance (3x basic salary) Employer pensions contributions of 5% Bonus scheme with accelerators Private Medical Insurance (with option to add dependents) Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications) Financial rewards for long service and achievements Free eye tests Monthly ZALOTTO! (£100 cash prize draw) What we offer - Non-Financial benefits An open and supportive working environment with like-minded, highly skilled consultants Work life balance and flexibility ethos Strong leadership with an open door policy Non-hierarchical approach to people management Company social and team bonding events Annual Leave Purchase scheme Additional leave for Long Service (+1d holiday from start of 5th year of service)
Overview Role: Customer Service Case Manager Location: Portsmouth (Hybrid post probation) Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday - Sunday (1 in 3 weekends Salary: £26,210 (Increasing over time to £30,300) About our client Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business. The Role - Customer Service Case Manager We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development. Key Responsibilities Manage a portfolio of medical emergency assistance claims from end to end. Ensure the technical integrity and compliance of all assigned claims. Contribute to the overall performance of the Customer Service Technical team. Participate in standard monthly technical and quality audits. Skills / Experience required for the role Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided. Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports. Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service. Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated. Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work. Benefits Hybrid Working: offering a great work-life balance, once you have successfully completed probation Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance. Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme. Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum. Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events. Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
Feb 05, 2026
Full time
Overview Role: Customer Service Case Manager Location: Portsmouth (Hybrid post probation) Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday - Sunday (1 in 3 weekends Salary: £26,210 (Increasing over time to £30,300) About our client Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business. The Role - Customer Service Case Manager We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development. Key Responsibilities Manage a portfolio of medical emergency assistance claims from end to end. Ensure the technical integrity and compliance of all assigned claims. Contribute to the overall performance of the Customer Service Technical team. Participate in standard monthly technical and quality audits. Skills / Experience required for the role Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided. Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports. Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service. Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated. Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work. Benefits Hybrid Working: offering a great work-life balance, once you have successfully completed probation Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance. Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme. Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum. Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events. Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
Salary: £38,346 -£42,544 per annum (depending on experience and skill level) Contract length: Permanent Location: Remote/ Hybrid Oxfordshire preferable but open to other locations within catchment area, flexible working. Responsible to: Programme Manager Catchment Partnerships, or directly to Assistant Head of Improving Rivers / Head of Improving Rivers About Thames21 Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. Diversity at Thames21 Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this. Purpose of the job To drive forward Thames21 s Thames Valley (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices. The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes. Work with 20 farmers each year to reduce diffuse pollution at source and flood risk. Offer advice on nature-based solutions and grant funding to farmers and landowners. Plant 30,000 trees annually. Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring. Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts. The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management. Finally, the postholder will take a lead in progressing Thames21 s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments. Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises. Main Duties and Responsibilities You will oversee and manage the delivery of diverse projects. You will also develop your team s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management. You will also work closely with the Assistant/ Head of Improving Rivers and other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas. Tasks include: Programme Development & Integration Develop and expand the Thames Valley catchment programme in line with Thames21 s 5-year strategy, ensuring integration with other teams. Funding & Financial Management Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives. Project & Risk Management Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success. Team Leadership & Staff Development Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements. Stakeholder Engagement Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders. Technical & Farm Advisory Support Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities. Catchment-Based Approach Advocacy Promote and apply catchment-based principles internally and externally in water and land management. Health, Safety & Compliance Ensure compliance with health and safety policies and broader regulatory requirements across all projects. Information & Data Management Maintain accurate documentation and project data systems, supporting transparency and accountability. Promotion & Communications Support production of publicity materials and represent Thames21 s work to broader audiences. Other Duties This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.
Feb 05, 2026
Full time
Salary: £38,346 -£42,544 per annum (depending on experience and skill level) Contract length: Permanent Location: Remote/ Hybrid Oxfordshire preferable but open to other locations within catchment area, flexible working. Responsible to: Programme Manager Catchment Partnerships, or directly to Assistant Head of Improving Rivers / Head of Improving Rivers About Thames21 Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. Diversity at Thames21 Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this. Purpose of the job To drive forward Thames21 s Thames Valley (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices. The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes. Work with 20 farmers each year to reduce diffuse pollution at source and flood risk. Offer advice on nature-based solutions and grant funding to farmers and landowners. Plant 30,000 trees annually. Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring. Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts. The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management. Finally, the postholder will take a lead in progressing Thames21 s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments. Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises. Main Duties and Responsibilities You will oversee and manage the delivery of diverse projects. You will also develop your team s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management. You will also work closely with the Assistant/ Head of Improving Rivers and other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas. Tasks include: Programme Development & Integration Develop and expand the Thames Valley catchment programme in line with Thames21 s 5-year strategy, ensuring integration with other teams. Funding & Financial Management Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives. Project & Risk Management Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success. Team Leadership & Staff Development Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements. Stakeholder Engagement Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders. Technical & Farm Advisory Support Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities. Catchment-Based Approach Advocacy Promote and apply catchment-based principles internally and externally in water and land management. Health, Safety & Compliance Ensure compliance with health and safety policies and broader regulatory requirements across all projects. Information & Data Management Maintain accurate documentation and project data systems, supporting transparency and accountability. Promotion & Communications Support production of publicity materials and represent Thames21 s work to broader audiences. Other Duties This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.
About You As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment Fluent in both English and German languages Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please mention that applicants can click here. If you would like more information on your EEO rights under the law, please mention here.
Feb 05, 2026
Full time
About You As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment Fluent in both English and German languages Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please mention that applicants can click here. If you would like more information on your EEO rights under the law, please mention here.
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Feb 05, 2026
Full time
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
London, United Kingdom Customer Experience Strength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high to medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper focused on delivering revenue retention and growth through alignment, adoption, and world class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. This role is hybrid. This is not a 100% remote role. Your Mission Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission critical escalations Align customer's roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests. Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities. Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities. Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment in OneTrust and fully leverage their subscription. You Are An excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business critical issues and capable of handling customer escalations Thrive in a fast paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated %) Your Experience Includes BA/BS in a relevant subject is required 6+ years in a client facing role within a CSM role is mandatory. Effective customer facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management) Management of Enterprise, Strategic customers Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Ability to build relationships with key customer stakeholders at all levels, including C suite level Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude. Experience using SFDC, Gainsight and other CS Technology applications An ambitious person who takes the initiative to get things done - be able to thrive in the dynamic environment that comes with a high growth company Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners.
Feb 05, 2026
Full time
London, United Kingdom Customer Experience Strength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high to medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper focused on delivering revenue retention and growth through alignment, adoption, and world class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. This role is hybrid. This is not a 100% remote role. Your Mission Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission critical escalations Align customer's roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests. Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities. Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities. Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment in OneTrust and fully leverage their subscription. You Are An excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business critical issues and capable of handling customer escalations Thrive in a fast paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated %) Your Experience Includes BA/BS in a relevant subject is required 6+ years in a client facing role within a CSM role is mandatory. Effective customer facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management) Management of Enterprise, Strategic customers Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Ability to build relationships with key customer stakeholders at all levels, including C suite level Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude. Experience using SFDC, Gainsight and other CS Technology applications An ambitious person who takes the initiative to get things done - be able to thrive in the dynamic environment that comes with a high growth company Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners.
TheValue At SnapOnSoftware, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead by combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you'll have opportunities to collaborate with international teams and clients-and potentially help drive our global expansion. The Grind We've been recognized for excellence, but we're always striving to do better-and that starts with you. SnapOnSoftware operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter our role, you'll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth. The Role As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft365 and Application Suite NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle-from onboarding, adoption, to renewal and growth. This role is ideal for someone who can work independently, exercises sound judgment, and builds strong, value driven customer relationships. Rolesplit: 80% Customer Success / 20% Sales Support Primary customer focus: Dutch speaking markets, Nordic countries, and EU clients The Commitment Deliver product demonstrations Guide potential customers through a 30 day product trial Manage new customers and partners through the product onboarding process Encourage customers to uptake additional products where necessary Develop healthy customer/partner relationships Create and update product knowledge base articles Support with marketing content, including blogs and webinars Evaluate and analyze customer needs and support requirements Act as a customer advocate to raise product feedback Troubleshoot issues and manage support ticket lifecycle Assist in account management for customer/partner renewals through the CRM The Talent Excellent written and verbal communication skills Outstanding troubleshooting ability Effective organization and time management Ongoing desire to expand personal skill base Good customer support experience Able to work independently and as part of a team Experience working for SaaS companies or Microsoft technologies Fluency in Dutch and English required Open to flexible travel across EU regions as needed
Feb 05, 2026
Full time
TheValue At SnapOnSoftware, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead by combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you'll have opportunities to collaborate with international teams and clients-and potentially help drive our global expansion. The Grind We've been recognized for excellence, but we're always striving to do better-and that starts with you. SnapOnSoftware operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter our role, you'll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth. The Role As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft365 and Application Suite NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle-from onboarding, adoption, to renewal and growth. This role is ideal for someone who can work independently, exercises sound judgment, and builds strong, value driven customer relationships. Rolesplit: 80% Customer Success / 20% Sales Support Primary customer focus: Dutch speaking markets, Nordic countries, and EU clients The Commitment Deliver product demonstrations Guide potential customers through a 30 day product trial Manage new customers and partners through the product onboarding process Encourage customers to uptake additional products where necessary Develop healthy customer/partner relationships Create and update product knowledge base articles Support with marketing content, including blogs and webinars Evaluate and analyze customer needs and support requirements Act as a customer advocate to raise product feedback Troubleshoot issues and manage support ticket lifecycle Assist in account management for customer/partner renewals through the CRM The Talent Excellent written and verbal communication skills Outstanding troubleshooting ability Effective organization and time management Ongoing desire to expand personal skill base Good customer support experience Able to work independently and as part of a team Experience working for SaaS companies or Microsoft technologies Fluency in Dutch and English required Open to flexible travel across EU regions as needed
About Us URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands. With stores in more than 10 European countries and a strong e-commerce presence, we're driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do. Role Summary Urban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join us!The role of a Loss Prevention Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers. What You'll Be Doing Identifying any type of loss to the business by; Deterring through excellent customer service Apprehending shoplifters in accordance with the company policy Helping the business to understand and detect fraud Detecting internal crime Detecting process errors Ensure all cases are managed effectively by; Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines. Attending court on behalf of the company if required Ensuing all reports conform with data protection regulations Acting as a point of contact for law enforcement authorities where required Deliver accurate concise information to the stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses. Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency. Where process changes are approved, support with implementation, embedding and follow up. Support store teams with emergency response and procedures and escalate where necessary. Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams. Ensure every new member of the store team receives a Loss Prevention induction. Record training delivered and attendees. Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners Ensure all Physical Security and Loss Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner. Communicate and collaborate with contractor guard services Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues. Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate. Continue to learn by taking part in both internal & external Loss Prevention education and awareness programs. This is not a Monday to Friday 9 to 5 role so you will be required to work a mixture of days/lates Including weekend working, to suite the business risks. What You'll Need Dedication to Excellence. Self-Motivated. Build relationships and be a trusted Partner to the business. Excellent communication skills and the ability to influence and offer training to colleagues at all levels. Fluency in English, verbal and written. Analytical & data driven mindset. Understand how to carry out surveillance without interfering with customers in store experiences. Understand security procedures and practices. Experience with handling sensitive and/or confidential data in a professional capacity. Ability to work independently and manage time effectively. Possess a good working knowledge of relevant local legislation Understand modern Loss Prevention techniques The Perks Work-life balance: Flexible start and finish times Bring your dog to work Wellbeing: Employees Assistance program to support with mental, physical and financial health Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships Private Medical Insurance Employee Discount: Up to 40% off at all URBN Brands Community: One paid day to either volunteer or fundraise for a charity of your choice Travel: Cycle to work scheme, season ticket loan Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 05, 2026
Full time
About Us URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands. With stores in more than 10 European countries and a strong e-commerce presence, we're driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do. Role Summary Urban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join us!The role of a Loss Prevention Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers. What You'll Be Doing Identifying any type of loss to the business by; Deterring through excellent customer service Apprehending shoplifters in accordance with the company policy Helping the business to understand and detect fraud Detecting internal crime Detecting process errors Ensure all cases are managed effectively by; Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines. Attending court on behalf of the company if required Ensuing all reports conform with data protection regulations Acting as a point of contact for law enforcement authorities where required Deliver accurate concise information to the stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses. Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency. Where process changes are approved, support with implementation, embedding and follow up. Support store teams with emergency response and procedures and escalate where necessary. Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams. Ensure every new member of the store team receives a Loss Prevention induction. Record training delivered and attendees. Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners Ensure all Physical Security and Loss Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner. Communicate and collaborate with contractor guard services Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues. Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate. Continue to learn by taking part in both internal & external Loss Prevention education and awareness programs. This is not a Monday to Friday 9 to 5 role so you will be required to work a mixture of days/lates Including weekend working, to suite the business risks. What You'll Need Dedication to Excellence. Self-Motivated. Build relationships and be a trusted Partner to the business. Excellent communication skills and the ability to influence and offer training to colleagues at all levels. Fluency in English, verbal and written. Analytical & data driven mindset. Understand how to carry out surveillance without interfering with customers in store experiences. Understand security procedures and practices. Experience with handling sensitive and/or confidential data in a professional capacity. Ability to work independently and manage time effectively. Possess a good working knowledge of relevant local legislation Understand modern Loss Prevention techniques The Perks Work-life balance: Flexible start and finish times Bring your dog to work Wellbeing: Employees Assistance program to support with mental, physical and financial health Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships Private Medical Insurance Employee Discount: Up to 40% off at all URBN Brands Community: One paid day to either volunteer or fundraise for a charity of your choice Travel: Cycle to work scheme, season ticket loan Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
