We are looking for a Technical Sales Engineer Salary: £35,000 - £38,000 per annum Location: Taunton Shift: Monday - Friday 37.5 hour week Permanent contract JDR is recruiting for a Technical Sales Engineer to work in a manufacturing site in Taunton The Role: We are seeking a highly motivated and technically astute Technical Sales Engineer to work within the Sales team. As a team the responsibilities ar
Feb 05, 2026
Full time
We are looking for a Technical Sales Engineer Salary: £35,000 - £38,000 per annum Location: Taunton Shift: Monday - Friday 37.5 hour week Permanent contract JDR is recruiting for a Technical Sales Engineer to work in a manufacturing site in Taunton The Role: We are seeking a highly motivated and technically astute Technical Sales Engineer to work within the Sales team. As a team the responsibilities ar
About the role We're looking for a collaborative, hands on leader to partner with our Chief Operating Officer in scaling Syntasso's Customer Success organisation. This is a foundational role where you'll shape how we engage customers, deliver value, and connect Sales, Product and Engineering through a consistent customer success framework. In this role, you will Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes. Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision making while modelling Agile and XP practices that improve how platforms are designed and delivered. Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System. Bridge Sales, Product and Support, ensuring customer insights and feedback continuously shape both our product and our culture. About You Skilled in facilitating remote and in person sessions from discovery workshops and retrospectives to complex technical or product decisions. Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers. Experienced in Agile and Lean environments, with hands on familiarity with XP, Kanban, and Toyota Production principles. Strong at defining and prioritising product features, balancing business value, user needs, and technical context. A confident communicator and coach, able to teach others and nurture high performing, collaborative teams. Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams. What It's Like to Work at Syntasso Working at Syntasso means joining a close knitted, highly collaborative team that loves to learn together. We value curiosity, openness, and craftsmanship - and we give each other the space to explore new ideas while always keeping our users in mind. You'll find us pairing on problems, running regular learning sessions, and sharing ideas that often spark new improvements for Kratix or contributions back to the open source ecosystem we care about so deeply. You'll also be learning from experienced leaders who've built and scaled successful platform engineering businesses before. Our leadership team - including the founders of Kratix, and former senior leaders from organisations such as VMware and Pivotal - are deeply involved in day to day engineering and community work. They're hands on mentors who believe in empowering every team member to make an impact. We're also human. We look out for one another, we respect each other's time, and we believe balance and wellbeing are part of doing great work. Our 35 hour week and hybrid model mean you can collaborate closely while still having space for deep focus and life outside of work. Interview Process We know interviews can feel daunting, so we've designed a process that's thoughtful, inclusive, and transparent - giving you space to show your strengths and learn more about us along the way. Introduction conversation: You'll start with an informal chat with a Co Founder and VP of Engineering, Chris. This is a chance for us to learn more about your background, approach to customer success, and what draws you to Syntasso. Experience deep dive: Next, you'll meet our COO, Paula, for a deeper discussion about your experience building or scaling customer facing functions. We'll talk about how you've approached customer outcomes, stakeholder management, and cross functional collaboration. Practical session: You'll then take part in a short, realistic exercise focused on running a Proof of Value or designing a simple customer success framework. We're interested in your thinking and approach, not a polished presentation. Final conversation: You'll wrap up with one of our founders for a values and culture discussion. This is as much about shared purpose and alignment as it is about experience. Our aim is to make every stage respectful, engaging, and meaningful - ensuring you leave each conversation with a clear sense of who we are, how we work, and the impact you could have here.
Feb 04, 2026
Full time
About the role We're looking for a collaborative, hands on leader to partner with our Chief Operating Officer in scaling Syntasso's Customer Success organisation. This is a foundational role where you'll shape how we engage customers, deliver value, and connect Sales, Product and Engineering through a consistent customer success framework. In this role, you will Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes. Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision making while modelling Agile and XP practices that improve how platforms are designed and delivered. Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System. Bridge Sales, Product and Support, ensuring customer insights and feedback continuously shape both our product and our culture. About You Skilled in facilitating remote and in person sessions from discovery workshops and retrospectives to complex technical or product decisions. Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers. Experienced in Agile and Lean environments, with hands on familiarity with XP, Kanban, and Toyota Production principles. Strong at defining and prioritising product features, balancing business value, user needs, and technical context. A confident communicator and coach, able to teach others and nurture high performing, collaborative teams. Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams. What It's Like to Work at Syntasso Working at Syntasso means joining a close knitted, highly collaborative team that loves to learn together. We value curiosity, openness, and craftsmanship - and we give each other the space to explore new ideas while always keeping our users in mind. You'll find us pairing on problems, running regular learning sessions, and sharing ideas that often spark new improvements for Kratix or contributions back to the open source ecosystem we care about so deeply. You'll also be learning from experienced leaders who've built and scaled successful platform engineering businesses before. Our leadership team - including the founders of Kratix, and former senior leaders from organisations such as VMware and Pivotal - are deeply involved in day to day engineering and community work. They're hands on mentors who believe in empowering every team member to make an impact. We're also human. We look out for one another, we respect each other's time, and we believe balance and wellbeing are part of doing great work. Our 35 hour week and hybrid model mean you can collaborate closely while still having space for deep focus and life outside of work. Interview Process We know interviews can feel daunting, so we've designed a process that's thoughtful, inclusive, and transparent - giving you space to show your strengths and learn more about us along the way. Introduction conversation: You'll start with an informal chat with a Co Founder and VP of Engineering, Chris. This is a chance for us to learn more about your background, approach to customer success, and what draws you to Syntasso. Experience deep dive: Next, you'll meet our COO, Paula, for a deeper discussion about your experience building or scaling customer facing functions. We'll talk about how you've approached customer outcomes, stakeholder management, and cross functional collaboration. Practical session: You'll then take part in a short, realistic exercise focused on running a Proof of Value or designing a simple customer success framework. We're interested in your thinking and approach, not a polished presentation. Final conversation: You'll wrap up with one of our founders for a values and culture discussion. This is as much about shared purpose and alignment as it is about experience. Our aim is to make every stage respectful, engaging, and meaningful - ensuring you leave each conversation with a clear sense of who we are, how we work, and the impact you could have here.
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Feb 04, 2026
Full time
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Feb 04, 2026
Full time
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Overview Assistant Farm Manager - Assistant Farm Manager - Broiler Poultry - Derbyshire - Competitive Salary + Accommodation + Performance Bonus The Job An opportunity has arisen for an experienced Assistant Farm Manager to join a modern broiler farming operation in Derbyshire. Working closely with the Farm Manager, you will play a key role in running daily operations and ensuring high standards of welfare, hygiene, productivity, and site presentation. Key Responsibilities Maintain accurate livestock, feed, and stock records Assist with ordering and stock control of essential supplies Supervise and train Farm Assistants Deputise for the Farm Manager during absence, including emergency call out cover Maintain site standards in biosecurity, hygiene, and environmental management Ensure compliance with all health, safety, and welfare regulations The Company A well established, forward-thinking poultry business committed to sustainable production and high animal welfare standards. The company offers modern facilities, strong operational support, and opportunities for professional development within a supportive environment. The Candidate Previous experience within a commercial poultry or broiler farming setting Poultry Passport Level 2 or 3, or willingness to complete training Strong organisational and communication skills Ability to work independently and proactively in a fast-paced environment Computer literate with sound decision-making abilities Flexible and committed with a strong focus on animal welfare and biosecurity The Package Competitive salary On site accommodation Company performance bonus scheme Ongoing career development and industry-recognised training Professional support and growth opportunities How to Apply Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Feb 04, 2026
Full time
Overview Assistant Farm Manager - Assistant Farm Manager - Broiler Poultry - Derbyshire - Competitive Salary + Accommodation + Performance Bonus The Job An opportunity has arisen for an experienced Assistant Farm Manager to join a modern broiler farming operation in Derbyshire. Working closely with the Farm Manager, you will play a key role in running daily operations and ensuring high standards of welfare, hygiene, productivity, and site presentation. Key Responsibilities Maintain accurate livestock, feed, and stock records Assist with ordering and stock control of essential supplies Supervise and train Farm Assistants Deputise for the Farm Manager during absence, including emergency call out cover Maintain site standards in biosecurity, hygiene, and environmental management Ensure compliance with all health, safety, and welfare regulations The Company A well established, forward-thinking poultry business committed to sustainable production and high animal welfare standards. The company offers modern facilities, strong operational support, and opportunities for professional development within a supportive environment. The Candidate Previous experience within a commercial poultry or broiler farming setting Poultry Passport Level 2 or 3, or willingness to complete training Strong organisational and communication skills Ability to work independently and proactively in a fast-paced environment Computer literate with sound decision-making abilities Flexible and committed with a strong focus on animal welfare and biosecurity The Package Competitive salary On site accommodation Company performance bonus scheme Ongoing career development and industry-recognised training Professional support and growth opportunities How to Apply Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Hunter Selection is a successful and expanding recruitment consultancy. Moving to newly refurbished premises in Portishead we are specialist consultants focused on recruiting for technical roles within the I.T, Manufacturing and Service sectors. Having established an excellent reputation for the quality of work we undertake we now need to expand our teams and secure our place as the preferred supplier of technical staff for many of the region's leading employers. Seeking competitve and sociable, team players able to communicate at all levels, this is a role for ambitious, career focused professionals, attracted to the rapid development and open-ended earnings that a career with the right company can offer. You may have experience with a previous recruitment business or may be thinking of entering the sector for the first time, possibly straight from Higher or Further Education. We can make the best of your talent regardless of your previous experience. Benefits of working at Hunter - Unique Employee Ownership Scheme Management Training and qualifications Rapid career progression Uncapped commission Career Sabbatical Team and Individual incentives and events Xmas & Half year parties Cycle to work Quarterly lunch clubs Healthcare package - including mental health If you would like the chance to join one of our winning teams please apply to Nick Stovold on (phone number removed) or by sending your CV directly to (url removed) We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK. Hunter Selection is an employment consultancy and currently has permanent vacancies for Engineering and Manufacturing professionals throughout the South West of England and South Wales. If you are looking for work in this area we may be able to assist you. Contact us directly on (phone number removed) and discuss your requirements with one of our dedicated consultants. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 04, 2026
Full time
Hunter Selection is a successful and expanding recruitment consultancy. Moving to newly refurbished premises in Portishead we are specialist consultants focused on recruiting for technical roles within the I.T, Manufacturing and Service sectors. Having established an excellent reputation for the quality of work we undertake we now need to expand our teams and secure our place as the preferred supplier of technical staff for many of the region's leading employers. Seeking competitve and sociable, team players able to communicate at all levels, this is a role for ambitious, career focused professionals, attracted to the rapid development and open-ended earnings that a career with the right company can offer. You may have experience with a previous recruitment business or may be thinking of entering the sector for the first time, possibly straight from Higher or Further Education. We can make the best of your talent regardless of your previous experience. Benefits of working at Hunter - Unique Employee Ownership Scheme Management Training and qualifications Rapid career progression Uncapped commission Career Sabbatical Team and Individual incentives and events Xmas & Half year parties Cycle to work Quarterly lunch clubs Healthcare package - including mental health If you would like the chance to join one of our winning teams please apply to Nick Stovold on (phone number removed) or by sending your CV directly to (url removed) We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK. Hunter Selection is an employment consultancy and currently has permanent vacancies for Engineering and Manufacturing professionals throughout the South West of England and South Wales. If you are looking for work in this area we may be able to assist you. Contact us directly on (phone number removed) and discuss your requirements with one of our dedicated consultants. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Fire & Security Business Development Manager Location: London & Surrey Salary: 50,000 - 65,000 DOE + package Company car / allowance included A well-established and highly respected Fire & Security systems provider is seeking an experienced Business Development Manager to support continued growth across London and Surrey. This is a key role combining management of existing client relationships with the ability to open new doors and win business across the Fire & Security sector. Role Overview The successful candidate will take ownership of a defined territory, inheriting an existing client base while actively developing new business opportunities. Working closely with internal technical and operational teams, you will provide compliant, value-driven Fire & Security solutions to a diverse client portfolio. This role suits a commercially astute individual who is comfortable operating both strategically and hands-on within the competitive London and Surrey markets. Key Responsibilities Manage and develop an existing portfolio of Fire & Security clients Identify, pursue, and secure new business opportunities Build strong relationships with: End users Facilities Management companies M&E contractors Consultants and specifiers Promote Fire & Security solutions including: Fire Detection & Alarm Systems CCTV Access Control Intruder Alarm Systems Integrated Fire & Security solutions Conduct client meetings, site visits, and surveys Prepare and present proposals, quotations, and tenders Work closely with project delivery teams to ensure smooth handover Maintain CRM data, sales forecasts, and pipeline reporting Stay informed on industry standards, regulations, and market trends Candidate Profile Proven experience in Fire & Security business development or sales Strong technical understanding of Fire and/or Electronic Security systems Experience managing existing accounts as well as generating new business Established contacts within London & Surrey advantageous Confident communicator with strong negotiation skills Self-motivated, organised, and results-driven YOU MAY BE A; Junior Fire & Security Engineer, Trainee Fire & Security Engineer, Fire Alarm Engineer, Security Engineer, Service Engineer, Installation Engineer, Electrical Engineer, Apprentice Engineer INDAV
Feb 04, 2026
Full time
Fire & Security Business Development Manager Location: London & Surrey Salary: 50,000 - 65,000 DOE + package Company car / allowance included A well-established and highly respected Fire & Security systems provider is seeking an experienced Business Development Manager to support continued growth across London and Surrey. This is a key role combining management of existing client relationships with the ability to open new doors and win business across the Fire & Security sector. Role Overview The successful candidate will take ownership of a defined territory, inheriting an existing client base while actively developing new business opportunities. Working closely with internal technical and operational teams, you will provide compliant, value-driven Fire & Security solutions to a diverse client portfolio. This role suits a commercially astute individual who is comfortable operating both strategically and hands-on within the competitive London and Surrey markets. Key Responsibilities Manage and develop an existing portfolio of Fire & Security clients Identify, pursue, and secure new business opportunities Build strong relationships with: End users Facilities Management companies M&E contractors Consultants and specifiers Promote Fire & Security solutions including: Fire Detection & Alarm Systems CCTV Access Control Intruder Alarm Systems Integrated Fire & Security solutions Conduct client meetings, site visits, and surveys Prepare and present proposals, quotations, and tenders Work closely with project delivery teams to ensure smooth handover Maintain CRM data, sales forecasts, and pipeline reporting Stay informed on industry standards, regulations, and market trends Candidate Profile Proven experience in Fire & Security business development or sales Strong technical understanding of Fire and/or Electronic Security systems Experience managing existing accounts as well as generating new business Established contacts within London & Surrey advantageous Confident communicator with strong negotiation skills Self-motivated, organised, and results-driven YOU MAY BE A; Junior Fire & Security Engineer, Trainee Fire & Security Engineer, Fire Alarm Engineer, Security Engineer, Service Engineer, Installation Engineer, Electrical Engineer, Apprentice Engineer INDAV
Are you a Technical Sales Engineer with experience in servo motors, gearboxes, motion control, or industrial automation? Join a global leader in servo gearbox and motion control technology working with blue-chip manufacturers across the UK and internationally. Due to sustained growth, we are expanding our UK sales team. Key Responsibilities Develop new business and manage key accounts Provide technica
Feb 04, 2026
Full time
Are you a Technical Sales Engineer with experience in servo motors, gearboxes, motion control, or industrial automation? Join a global leader in servo gearbox and motion control technology working with blue-chip manufacturers across the UK and internationally. Due to sustained growth, we are expanding our UK sales team. Key Responsibilities Develop new business and manage key accounts Provide technica
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Feb 04, 2026
Full time
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Feb 04, 2026
Full time
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
About Conduktor We build tools that truly unleash the power of Apache Kafka. Since getting started in 2020 we've been growing fast and we are already aiding thousands of developers to harness the power of their real-time data through supercharging productivity, driving efficiency, and accelerating project delivery. Now we are embarking on our next exciting chapter of growth. With hubs in London and New York, and teammates across the US, UK, and Europe, we're scaling globally and looking for people passionate about our mission to join us. This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays. About the Role We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. In this role, you will be working with French-speaking customers and English-speaking customers and must be fully fluent in both languages. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post sale while remaining engaged throughout the customer lifecycle. What will you be doing? Customer Ownership & Value Realization Own the post sale customer lifecycle, including onboarding, adoption, and long term success Lead onboarding engagements and ensure customers achieve agreed success outcomes Build trusted relationships with champions, technical stakeholders, and decision makers Act as the customer's advocate internally while representing company strategy externally Account Management & Expansion Drive retention and expansion within your portfolio of accounts Lead upsells where the champion and economic buyer remain the same Identify expansion opportunities across business units and partner with AEs to pursue them Monitor account health, risks, and usage trends and take proactive action Cross Functional Collaboration Partner closely with AEs and SAs as part of a single account team Support pre sales technical validation when needed to ensure smooth handoffs Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap Ensure all customer communications remain aligned and well coordinated Enablement & Advocacy Educate customers on best practices and new capabilities Lead regular check ins, success reviews, and executive touchpoints Capture customer feedback, success stories, and references What experience are we looking for? Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages) 3-7+ years of experience in Customer Success, Account Management, or Technical Account Management Experience managing mid market to enterprise B2B SaaS customers Strong ability to manage complex stakeholder environments Comfortable working cross functionally with Sales and technical teams Excellent communication, organization, and prioritization skills Preferred Experience with data infrastructure, streaming, DevOps, or developer tools Familiarity with Kafka, cloud platforms, or distributed systems Experience supporting customers across EMEA and North America Proven track record of driving renewals and expansions Why this role matters You will directly impact customer retention, expansion, and long term growth You'll work on complex, strategic accounts with high visibility You'll help define and scale how Customer Success operates as the company grows Perks and Benefits Stock options Unlimited PTO + 10 public holidays Top tier private health insurance package Learning and development allowance Employee referral program ClassPass membership Company wide events and team socials Gifts at tenure milestones Our office is dog friendly!
Feb 04, 2026
Full time
About Conduktor We build tools that truly unleash the power of Apache Kafka. Since getting started in 2020 we've been growing fast and we are already aiding thousands of developers to harness the power of their real-time data through supercharging productivity, driving efficiency, and accelerating project delivery. Now we are embarking on our next exciting chapter of growth. With hubs in London and New York, and teammates across the US, UK, and Europe, we're scaling globally and looking for people passionate about our mission to join us. This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays. About the Role We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. In this role, you will be working with French-speaking customers and English-speaking customers and must be fully fluent in both languages. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post sale while remaining engaged throughout the customer lifecycle. What will you be doing? Customer Ownership & Value Realization Own the post sale customer lifecycle, including onboarding, adoption, and long term success Lead onboarding engagements and ensure customers achieve agreed success outcomes Build trusted relationships with champions, technical stakeholders, and decision makers Act as the customer's advocate internally while representing company strategy externally Account Management & Expansion Drive retention and expansion within your portfolio of accounts Lead upsells where the champion and economic buyer remain the same Identify expansion opportunities across business units and partner with AEs to pursue them Monitor account health, risks, and usage trends and take proactive action Cross Functional Collaboration Partner closely with AEs and SAs as part of a single account team Support pre sales technical validation when needed to ensure smooth handoffs Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap Ensure all customer communications remain aligned and well coordinated Enablement & Advocacy Educate customers on best practices and new capabilities Lead regular check ins, success reviews, and executive touchpoints Capture customer feedback, success stories, and references What experience are we looking for? Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages) 3-7+ years of experience in Customer Success, Account Management, or Technical Account Management Experience managing mid market to enterprise B2B SaaS customers Strong ability to manage complex stakeholder environments Comfortable working cross functionally with Sales and technical teams Excellent communication, organization, and prioritization skills Preferred Experience with data infrastructure, streaming, DevOps, or developer tools Familiarity with Kafka, cloud platforms, or distributed systems Experience supporting customers across EMEA and North America Proven track record of driving renewals and expansions Why this role matters You will directly impact customer retention, expansion, and long term growth You'll work on complex, strategic accounts with high visibility You'll help define and scale how Customer Success operates as the company grows Perks and Benefits Stock options Unlimited PTO + 10 public holidays Top tier private health insurance package Learning and development allowance Employee referral program ClassPass membership Company wide events and team socials Gifts at tenure milestones Our office is dog friendly!
Position: Internal Sales Engineer Location: Leeds Salary: £40,000 - £50,000+ Sales Engineer required for a well-established plastics manufacturer based in Leeds. The successful candidate will be responsible for account management of existing customers, whilst seeking new business development opportunities Sales Engineer Job Overview Providing technical support to customers on a range of plastics manu
Feb 04, 2026
Full time
Position: Internal Sales Engineer Location: Leeds Salary: £40,000 - £50,000+ Sales Engineer required for a well-established plastics manufacturer based in Leeds. The successful candidate will be responsible for account management of existing customers, whilst seeking new business development opportunities Sales Engineer Job Overview Providing technical support to customers on a range of plastics manu
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 04, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. 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As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Vacancies Senior Principal Scientist Global Safety Job Introduction Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra. We are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide. Here at Dechra, our values are embedded within our culture and thrive within our family of almost 3000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business. This role can be performed remotely in any European Dechra entity. The Opportunity Dechra is a UK-based, global business involved in the development and marketing of veterinary products primarily for dogs, cats, horses. Global Safety at Dechra provides safety expertise for early-stage drug development programs through to marketed products. Main Responsibilities Serves as the Safety Technical Lead in Project Teams to define and implement safety strategy Has knowledge of regulatory requirements for safety and toxicology testing for drug development, preferably in the veterinary space, and serves as a resource for this information, ensuring that appropriate elements of safety and toxicity are addressed in data collected to support regulatory submissions Directs and delivers the design, execution, interpretation, and reporting of safety studies Responsible for the preparation of animal and human health risk assessments using where appropriate established requirements and the generation of toxicological data required to establish MOE, ADI, POD, and MRL values Manages both internal and external resources for the execution of safety strategies Responsible for presentations or discussions with VMD, EMA, FDA and other relevant regulatory agencies on issues related to safety; prepares data reviews or position papers to resolve regulatory issues pertaining to drug safety Responsible for the preparation of drug submissions for Veterinary Medicinal Products / New Animal Drugs May serve as a Project Lead to progress projects through Research and Development May contribute to the safety evaluation of new pipeline opportunities through close collaboration with Business Development May perform safety risk assessments to determine the impact of quality deviations for marketed veterinary products May serve as a mentor to more junior personnel Publishes research in peer reviewed publications, and presents research at internal and external scientific venues, as appropriate Ideal Candidate Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We're particularly keen to hear from those who have/are: PhD in scientific field with a minimum of 7 years relevant industry experience or a Master's degree with a minimum of 15 years relevant experience Demonstrated experience in non-clinical drug development Knowledge of Good Laboratory Practices (GLP) Ability to work independently with minimal oversight Ability to balance risk taking, opportunities and probability of success Ability to influence through persuasion Desirable Board certification in toxicology (DABT, ERT) preferred All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we're looking for. Should you not hear back from us within 28 days please don't be too disappointed - we may keep your CV on our database for any future vacancies which may be suitable and we encourage you to keep an eye on our careers site. For any questions or queries, please contact us at
Feb 04, 2026
Full time
Vacancies Senior Principal Scientist Global Safety Job Introduction Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra. We are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide. Here at Dechra, our values are embedded within our culture and thrive within our family of almost 3000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business. This role can be performed remotely in any European Dechra entity. The Opportunity Dechra is a UK-based, global business involved in the development and marketing of veterinary products primarily for dogs, cats, horses. Global Safety at Dechra provides safety expertise for early-stage drug development programs through to marketed products. Main Responsibilities Serves as the Safety Technical Lead in Project Teams to define and implement safety strategy Has knowledge of regulatory requirements for safety and toxicology testing for drug development, preferably in the veterinary space, and serves as a resource for this information, ensuring that appropriate elements of safety and toxicity are addressed in data collected to support regulatory submissions Directs and delivers the design, execution, interpretation, and reporting of safety studies Responsible for the preparation of animal and human health risk assessments using where appropriate established requirements and the generation of toxicological data required to establish MOE, ADI, POD, and MRL values Manages both internal and external resources for the execution of safety strategies Responsible for presentations or discussions with VMD, EMA, FDA and other relevant regulatory agencies on issues related to safety; prepares data reviews or position papers to resolve regulatory issues pertaining to drug safety Responsible for the preparation of drug submissions for Veterinary Medicinal Products / New Animal Drugs May serve as a Project Lead to progress projects through Research and Development May contribute to the safety evaluation of new pipeline opportunities through close collaboration with Business Development May perform safety risk assessments to determine the impact of quality deviations for marketed veterinary products May serve as a mentor to more junior personnel Publishes research in peer reviewed publications, and presents research at internal and external scientific venues, as appropriate Ideal Candidate Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We're particularly keen to hear from those who have/are: PhD in scientific field with a minimum of 7 years relevant industry experience or a Master's degree with a minimum of 15 years relevant experience Demonstrated experience in non-clinical drug development Knowledge of Good Laboratory Practices (GLP) Ability to work independently with minimal oversight Ability to balance risk taking, opportunities and probability of success Ability to influence through persuasion Desirable Board certification in toxicology (DABT, ERT) preferred All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we're looking for. Should you not hear back from us within 28 days please don't be too disappointed - we may keep your CV on our database for any future vacancies which may be suitable and we encourage you to keep an eye on our careers site. For any questions or queries, please contact us at
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Feb 04, 2026
Full time
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
About Kernel Kernel gives enterprise RevOps teams confidence in their CRM data. We've raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to build the AI-native alternative to Dun & Bradstreet's entity and hierarchy data. RevOps teams at Gong, Navan, Zip, Remote and GoCardless use Kernel to clean, enrich and complete their CRM data at enterprise scale, eliminating duplicates, fixing hierarchies and restoring trust in the foundation that powers forecasting, territory planning and AI initiatives. Our platform combines entity-level intelligence with mass-action tooling to give RevOps teams the data quality and control needed to plan confidently and deploy AI successfully. The Role We are looking for a battle-tested Customer Success Manager to own the post-sales journey for our growing enterprise customer base. You will move our CS motion from reactive support to proactive partnership, managing a book of business worth $2M+ ARR across multiple high-value clients. This is a foundational hire (you will be the second member of our CS team). Unlike a standard CSM role where you step into an existing machine, here you will help build the machine. We are looking for an operator who has seen "what good looks like" at scale and can implement those standards at Kernel. This is a commercial and technical role. You won't just be "checking in". You will be speaking the language of RevOps, using data to prove value, and identifying early opportunities for expansion. You will work directly with the founders, commercial leadership, and product team to ensure our customers rely on Kernel as mission-critical infrastructure. What You'll Be Doing Own the Strategic Relationship: Manage a portfolio of enterprise accounts (approx. $2M ARR), acting as the strategic advisor to VP-level stakeholders from onboarding through to perpetual renewal. Drive Net Revenue Retention (NRR): Own the commercial number. You will proactively identify churn risks, spot expansion opportunities (upsell/cross-sell), and lead renewal negotiations to ensure it is easy for the client to say "Yes." Deliver Measurable Value: Move beyond "feeling good" to "proving value." You will run data-driven QBRs and success plans that demonstrate hard ROI (time saved, revenue protected) to customer stakeholders. Enablement & Adoption: Drive incremental adoption across your accounts. You will work with customers to expand usage step-by-step, starting with core modules and progressively unlocking advanced features as they mature. Voice of the Customer: You are the ear to the ground. You will aggregate product feedback and friction points, channeling them directly to Product and Engineering to shape our roadmap. What You Bring B2B SaaS Experience: 4+ years of experience managing a book of business in B2B Enterprise SaaS. You have navigated complex enterprise renewals and have a track record of hitting NRR targets. Commercial Fluency: You have a "customer shareholder" mentality. You understand the commercial levers that drive customer success and work closely with Account Managers to identify expansion opportunities and support renewal conversations. Operational Mindset: You don't just execute tasks; you build processes. You have previously helped refine playbooks (e.g., onboarding flows, risk frameworks) in a previous role. High EQ & Resilience: You can read a room (or a Zoom call). You know when to push, when to listen, and how to navigate uncomfortable situations without shying away from hard questions. It is a plus if you also have: You are comfortable discussing CRM hierarchies, data hygiene, and API integrations with technical RevOps teams. Experience in data infrastructure, CRM, or API-first products. Previous experience at a Series B/C startup where you saw a CS team scale from chaos to structure. ️ This role may not be for you if you: Prefer a "Support Ticket" approach: If you wait for the customer to email you with a problem rather than proactively analyzing their usage, you will struggle here. Are intimidated by technical stakeholders: Our customers are RevOps pros. You need to be willing to learn the intricacies of CRM data and hierarchies. This role is definitely not for you if you: Prefer consensus over action: This role requires making calls quickly and adjusting course when needed, rather than waiting for perfect clarity. Struggle with transparency around risks: We need someone who surfaces challenges early rather than trying to resolve them quietly. What We Offer We will do our best to offer you a ride of a lifetime. It will not be easy, but it will be thrilling. Salary: £70,000 - £100,000 + equity ️ 24 days holiday per year + bank holidays + 2 weeks work-from-anywhere Pension plan Top-spec equipment and central London office ️ Dinner provided when working past 6 pm Team events and dinners when we hit weekly targets A fast-paced ride in the early innings of a new technology wave ️ Team You'll work directly with the founders and founding CSM, alongside commercial and product leads, to build and execute the CS playbook. Visas & Relocation We are unable to sponsor visas or offer relocation for this position. Candidates must have the right to work in the UK. Interview Process Stage 1 - First interview (30 min): Deep dive into your CS experience and commercial methodology with Dominik. Stage 2 - Case interview (60 min): Present a take-home customer scenario shared in advance Stage 3 - Values interview with Founders (45 min): Meeting with Founders to assess cultural fit If there is mutual fit, we move to references and offer.
Feb 04, 2026
Full time
About Kernel Kernel gives enterprise RevOps teams confidence in their CRM data. We've raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to build the AI-native alternative to Dun & Bradstreet's entity and hierarchy data. RevOps teams at Gong, Navan, Zip, Remote and GoCardless use Kernel to clean, enrich and complete their CRM data at enterprise scale, eliminating duplicates, fixing hierarchies and restoring trust in the foundation that powers forecasting, territory planning and AI initiatives. Our platform combines entity-level intelligence with mass-action tooling to give RevOps teams the data quality and control needed to plan confidently and deploy AI successfully. The Role We are looking for a battle-tested Customer Success Manager to own the post-sales journey for our growing enterprise customer base. You will move our CS motion from reactive support to proactive partnership, managing a book of business worth $2M+ ARR across multiple high-value clients. This is a foundational hire (you will be the second member of our CS team). Unlike a standard CSM role where you step into an existing machine, here you will help build the machine. We are looking for an operator who has seen "what good looks like" at scale and can implement those standards at Kernel. This is a commercial and technical role. You won't just be "checking in". You will be speaking the language of RevOps, using data to prove value, and identifying early opportunities for expansion. You will work directly with the founders, commercial leadership, and product team to ensure our customers rely on Kernel as mission-critical infrastructure. What You'll Be Doing Own the Strategic Relationship: Manage a portfolio of enterprise accounts (approx. $2M ARR), acting as the strategic advisor to VP-level stakeholders from onboarding through to perpetual renewal. Drive Net Revenue Retention (NRR): Own the commercial number. You will proactively identify churn risks, spot expansion opportunities (upsell/cross-sell), and lead renewal negotiations to ensure it is easy for the client to say "Yes." Deliver Measurable Value: Move beyond "feeling good" to "proving value." You will run data-driven QBRs and success plans that demonstrate hard ROI (time saved, revenue protected) to customer stakeholders. Enablement & Adoption: Drive incremental adoption across your accounts. You will work with customers to expand usage step-by-step, starting with core modules and progressively unlocking advanced features as they mature. Voice of the Customer: You are the ear to the ground. You will aggregate product feedback and friction points, channeling them directly to Product and Engineering to shape our roadmap. What You Bring B2B SaaS Experience: 4+ years of experience managing a book of business in B2B Enterprise SaaS. You have navigated complex enterprise renewals and have a track record of hitting NRR targets. Commercial Fluency: You have a "customer shareholder" mentality. You understand the commercial levers that drive customer success and work closely with Account Managers to identify expansion opportunities and support renewal conversations. Operational Mindset: You don't just execute tasks; you build processes. You have previously helped refine playbooks (e.g., onboarding flows, risk frameworks) in a previous role. High EQ & Resilience: You can read a room (or a Zoom call). You know when to push, when to listen, and how to navigate uncomfortable situations without shying away from hard questions. It is a plus if you also have: You are comfortable discussing CRM hierarchies, data hygiene, and API integrations with technical RevOps teams. Experience in data infrastructure, CRM, or API-first products. Previous experience at a Series B/C startup where you saw a CS team scale from chaos to structure. ️ This role may not be for you if you: Prefer a "Support Ticket" approach: If you wait for the customer to email you with a problem rather than proactively analyzing their usage, you will struggle here. Are intimidated by technical stakeholders: Our customers are RevOps pros. You need to be willing to learn the intricacies of CRM data and hierarchies. This role is definitely not for you if you: Prefer consensus over action: This role requires making calls quickly and adjusting course when needed, rather than waiting for perfect clarity. Struggle with transparency around risks: We need someone who surfaces challenges early rather than trying to resolve them quietly. What We Offer We will do our best to offer you a ride of a lifetime. It will not be easy, but it will be thrilling. Salary: £70,000 - £100,000 + equity ️ 24 days holiday per year + bank holidays + 2 weeks work-from-anywhere Pension plan Top-spec equipment and central London office ️ Dinner provided when working past 6 pm Team events and dinners when we hit weekly targets A fast-paced ride in the early innings of a new technology wave ️ Team You'll work directly with the founders and founding CSM, alongside commercial and product leads, to build and execute the CS playbook. Visas & Relocation We are unable to sponsor visas or offer relocation for this position. Candidates must have the right to work in the UK. Interview Process Stage 1 - First interview (30 min): Deep dive into your CS experience and commercial methodology with Dominik. Stage 2 - Case interview (60 min): Present a take-home customer scenario shared in advance Stage 3 - Values interview with Founders (45 min): Meeting with Founders to assess cultural fit If there is mutual fit, we move to references and offer.
Success Manager page is loaded Customer Success Managerlocations: London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101165Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : As a Customer Success Manager (CSM) for the Mid-Market and Commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You'll manage a high-volume portfolio of accounts, focusing on driving adoption, retention, and growth of our Darktrace Platform. This role requires a proactive mindset, strong organisational skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: You'll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.Higher ACV accounts will receive increased touch points and tailored engagement strategies. Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists /renewals managers/Technical roles/Sales Build and maintain strong relationships with key stakeholders across accounts Drive product adoption and usage through engagement and education Monitor account health Collaborate with Sales to identify and execute upsell opportunities Partner with technical teams to resolve escalations Mitigate churn risks through strategic planning Advocate for customer needs internally and contribute to product development feedback Prioritise accounts based on risk, opportunity, ACV and strategic value to tailor engagement What experience do I need: Experience in Customer Success, Account Management, or similar roles Proven ability to manage a large portfolio and drive retention and growth outcomes Strong communication, stakeholder management, and relationship-building skills Experience with Salesforce, Gainsight, or similar CRM/CS platforms preferred Familiarity with MEDDPICC or other sales qualification methodologies is a strong advantage Highly organised, proactive, and comfortable in a fast-paced, dynamic environment Interest in cybersecurity and AI; technical expertise is helpful but not required Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.
Feb 04, 2026
Full time
Success Manager page is loaded Customer Success Managerlocations: London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101165Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : As a Customer Success Manager (CSM) for the Mid-Market and Commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You'll manage a high-volume portfolio of accounts, focusing on driving adoption, retention, and growth of our Darktrace Platform. This role requires a proactive mindset, strong organisational skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: You'll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.Higher ACV accounts will receive increased touch points and tailored engagement strategies. Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists /renewals managers/Technical roles/Sales Build and maintain strong relationships with key stakeholders across accounts Drive product adoption and usage through engagement and education Monitor account health Collaborate with Sales to identify and execute upsell opportunities Partner with technical teams to resolve escalations Mitigate churn risks through strategic planning Advocate for customer needs internally and contribute to product development feedback Prioritise accounts based on risk, opportunity, ACV and strategic value to tailor engagement What experience do I need: Experience in Customer Success, Account Management, or similar roles Proven ability to manage a large portfolio and drive retention and growth outcomes Strong communication, stakeholder management, and relationship-building skills Experience with Salesforce, Gainsight, or similar CRM/CS platforms preferred Familiarity with MEDDPICC or other sales qualification methodologies is a strong advantage Highly organised, proactive, and comfortable in a fast-paced, dynamic environment Interest in cybersecurity and AI; technical expertise is helpful but not required Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.
Sales Executive / Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £75,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
Feb 04, 2026
Full time
Sales Executive / Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £75,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
Store Manager - Charity Retail Gatehouse Way, Aylesbury Salary: 30,176.55 per annum Hours: Full-time, 5 days per week Contract: Permanent Free on site Parking Make a difference through retail. Lead a store at the heart of the community. We are recruiting on behalf of a well-established, values-led hospice charity based in Buckinghamshire that is making a meaningful impact across the region. With a growing network of 21 shops and ambitious plans for further development, this is an exciting time to join their supportive retail leadership team as a Store Manager. The Role - Store Manager (Charity Retail) As Store Manager, you will have full responsibility for the performance of the Gatehouse Way store, leading both paid staff and volunteers to maximise income through sales, Gift Aid, and the Hospice Lottery. Key Responsibilities: Maximise the commercial potential of the Gatehouse Way store through a strong retail offer and excellent customer experience Lead, motivate and develop an experienced team of staff and volunteers to achieve income targets Drive sales, profit, Gift Aid sign-ups and Hospice Lottery participation Recruit, induct, train and retain volunteers, creating a positive and inclusive environment Manage stock effectively, with a strong focus on donated goods and visual merchandising Line manage the store team, including performance reviews, KPIs and development plans Ensure high standards of compliance, health & safety and brand presentation About You We're looking for a confident and motivated Retail Store Manager with experience in either charity retail or commercial retail. You will bring: Proven experience managing a large team in charity retail or commercial retail A strong track record of achieving and exceeding sales targets Experience working with and supporting volunteers Excellent people management and leadership skills A passion for donated stock, sustainability and ethical retail A positive, solution-focused and "can-do" attitude Strong organisational skills, particularly around stock management Benefits: Competitive salary of 30,176.55 per annum Workplace pension - 5% employer contribution (option to increase to 6%) 26 days annual leave plus bank holidays, increasing with service Generous company sick pay Enhanced maternity, paternity and adoption leave Access to Smart Health, including 24/7 online GP Employee Assistance Programme Life assurance (3x salary) Membership of the Blue Light Card discount scheme Supportive culture with a strong focus on work-life balance Apply Now If you're an experienced Store Manager looking for a rewarding role where retail skills meet community impact, we would love to hear from you. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Feb 04, 2026
Full time
Store Manager - Charity Retail Gatehouse Way, Aylesbury Salary: 30,176.55 per annum Hours: Full-time, 5 days per week Contract: Permanent Free on site Parking Make a difference through retail. Lead a store at the heart of the community. We are recruiting on behalf of a well-established, values-led hospice charity based in Buckinghamshire that is making a meaningful impact across the region. With a growing network of 21 shops and ambitious plans for further development, this is an exciting time to join their supportive retail leadership team as a Store Manager. The Role - Store Manager (Charity Retail) As Store Manager, you will have full responsibility for the performance of the Gatehouse Way store, leading both paid staff and volunteers to maximise income through sales, Gift Aid, and the Hospice Lottery. Key Responsibilities: Maximise the commercial potential of the Gatehouse Way store through a strong retail offer and excellent customer experience Lead, motivate and develop an experienced team of staff and volunteers to achieve income targets Drive sales, profit, Gift Aid sign-ups and Hospice Lottery participation Recruit, induct, train and retain volunteers, creating a positive and inclusive environment Manage stock effectively, with a strong focus on donated goods and visual merchandising Line manage the store team, including performance reviews, KPIs and development plans Ensure high standards of compliance, health & safety and brand presentation About You We're looking for a confident and motivated Retail Store Manager with experience in either charity retail or commercial retail. You will bring: Proven experience managing a large team in charity retail or commercial retail A strong track record of achieving and exceeding sales targets Experience working with and supporting volunteers Excellent people management and leadership skills A passion for donated stock, sustainability and ethical retail A positive, solution-focused and "can-do" attitude Strong organisational skills, particularly around stock management Benefits: Competitive salary of 30,176.55 per annum Workplace pension - 5% employer contribution (option to increase to 6%) 26 days annual leave plus bank holidays, increasing with service Generous company sick pay Enhanced maternity, paternity and adoption leave Access to Smart Health, including 24/7 online GP Employee Assistance Programme Life assurance (3x salary) Membership of the Blue Light Card discount scheme Supportive culture with a strong focus on work-life balance Apply Now If you're an experienced Store Manager looking for a rewarding role where retail skills meet community impact, we would love to hear from you. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
