Success Manager page is loaded Customer Success Managerlocations: London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101165Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : As a Customer Success Manager (CSM) for the Mid-Market and Commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You'll manage a high-volume portfolio of accounts, focusing on driving adoption, retention, and growth of our Darktrace Platform. This role requires a proactive mindset, strong organisational skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: You'll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.Higher ACV accounts will receive increased touch points and tailored engagement strategies. Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists /renewals managers/Technical roles/Sales Build and maintain strong relationships with key stakeholders across accounts Drive product adoption and usage through engagement and education Monitor account health Collaborate with Sales to identify and execute upsell opportunities Partner with technical teams to resolve escalations Mitigate churn risks through strategic planning Advocate for customer needs internally and contribute to product development feedback Prioritise accounts based on risk, opportunity, ACV and strategic value to tailor engagement What experience do I need: Experience in Customer Success, Account Management, or similar roles Proven ability to manage a large portfolio and drive retention and growth outcomes Strong communication, stakeholder management, and relationship-building skills Experience with Salesforce, Gainsight, or similar CRM/CS platforms preferred Familiarity with MEDDPICC or other sales qualification methodologies is a strong advantage Highly organised, proactive, and comfortable in a fast-paced, dynamic environment Interest in cybersecurity and AI; technical expertise is helpful but not required Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.
Feb 04, 2026
Full time
Success Manager page is loaded Customer Success Managerlocations: London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101165Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : As a Customer Success Manager (CSM) for the Mid-Market and Commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You'll manage a high-volume portfolio of accounts, focusing on driving adoption, retention, and growth of our Darktrace Platform. This role requires a proactive mindset, strong organisational skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.This role is hybrid with minimum 3 days a week in our London office. What will I be doing: You'll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.Higher ACV accounts will receive increased touch points and tailored engagement strategies. Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists /renewals managers/Technical roles/Sales Build and maintain strong relationships with key stakeholders across accounts Drive product adoption and usage through engagement and education Monitor account health Collaborate with Sales to identify and execute upsell opportunities Partner with technical teams to resolve escalations Mitigate churn risks through strategic planning Advocate for customer needs internally and contribute to product development feedback Prioritise accounts based on risk, opportunity, ACV and strategic value to tailor engagement What experience do I need: Experience in Customer Success, Account Management, or similar roles Proven ability to manage a large portfolio and drive retention and growth outcomes Strong communication, stakeholder management, and relationship-building skills Experience with Salesforce, Gainsight, or similar CRM/CS platforms preferred Familiarity with MEDDPICC or other sales qualification methodologies is a strong advantage Highly organised, proactive, and comfortable in a fast-paced, dynamic environment Interest in cybersecurity and AI; technical expertise is helpful but not required Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.
Sales Executive / Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £75,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
Feb 04, 2026
Full time
Sales Executive / Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £75,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
Store Manager - Charity Retail Gatehouse Way, Aylesbury Salary: 30,176.55 per annum Hours: Full-time, 5 days per week Contract: Permanent Free on site Parking Make a difference through retail. Lead a store at the heart of the community. We are recruiting on behalf of a well-established, values-led hospice charity based in Buckinghamshire that is making a meaningful impact across the region. With a growing network of 21 shops and ambitious plans for further development, this is an exciting time to join their supportive retail leadership team as a Store Manager. The Role - Store Manager (Charity Retail) As Store Manager, you will have full responsibility for the performance of the Gatehouse Way store, leading both paid staff and volunteers to maximise income through sales, Gift Aid, and the Hospice Lottery. Key Responsibilities: Maximise the commercial potential of the Gatehouse Way store through a strong retail offer and excellent customer experience Lead, motivate and develop an experienced team of staff and volunteers to achieve income targets Drive sales, profit, Gift Aid sign-ups and Hospice Lottery participation Recruit, induct, train and retain volunteers, creating a positive and inclusive environment Manage stock effectively, with a strong focus on donated goods and visual merchandising Line manage the store team, including performance reviews, KPIs and development plans Ensure high standards of compliance, health & safety and brand presentation About You We're looking for a confident and motivated Retail Store Manager with experience in either charity retail or commercial retail. You will bring: Proven experience managing a large team in charity retail or commercial retail A strong track record of achieving and exceeding sales targets Experience working with and supporting volunteers Excellent people management and leadership skills A passion for donated stock, sustainability and ethical retail A positive, solution-focused and "can-do" attitude Strong organisational skills, particularly around stock management Benefits: Competitive salary of 30,176.55 per annum Workplace pension - 5% employer contribution (option to increase to 6%) 26 days annual leave plus bank holidays, increasing with service Generous company sick pay Enhanced maternity, paternity and adoption leave Access to Smart Health, including 24/7 online GP Employee Assistance Programme Life assurance (3x salary) Membership of the Blue Light Card discount scheme Supportive culture with a strong focus on work-life balance Apply Now If you're an experienced Store Manager looking for a rewarding role where retail skills meet community impact, we would love to hear from you. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Feb 04, 2026
Full time
Store Manager - Charity Retail Gatehouse Way, Aylesbury Salary: 30,176.55 per annum Hours: Full-time, 5 days per week Contract: Permanent Free on site Parking Make a difference through retail. Lead a store at the heart of the community. We are recruiting on behalf of a well-established, values-led hospice charity based in Buckinghamshire that is making a meaningful impact across the region. With a growing network of 21 shops and ambitious plans for further development, this is an exciting time to join their supportive retail leadership team as a Store Manager. The Role - Store Manager (Charity Retail) As Store Manager, you will have full responsibility for the performance of the Gatehouse Way store, leading both paid staff and volunteers to maximise income through sales, Gift Aid, and the Hospice Lottery. Key Responsibilities: Maximise the commercial potential of the Gatehouse Way store through a strong retail offer and excellent customer experience Lead, motivate and develop an experienced team of staff and volunteers to achieve income targets Drive sales, profit, Gift Aid sign-ups and Hospice Lottery participation Recruit, induct, train and retain volunteers, creating a positive and inclusive environment Manage stock effectively, with a strong focus on donated goods and visual merchandising Line manage the store team, including performance reviews, KPIs and development plans Ensure high standards of compliance, health & safety and brand presentation About You We're looking for a confident and motivated Retail Store Manager with experience in either charity retail or commercial retail. You will bring: Proven experience managing a large team in charity retail or commercial retail A strong track record of achieving and exceeding sales targets Experience working with and supporting volunteers Excellent people management and leadership skills A passion for donated stock, sustainability and ethical retail A positive, solution-focused and "can-do" attitude Strong organisational skills, particularly around stock management Benefits: Competitive salary of 30,176.55 per annum Workplace pension - 5% employer contribution (option to increase to 6%) 26 days annual leave plus bank holidays, increasing with service Generous company sick pay Enhanced maternity, paternity and adoption leave Access to Smart Health, including 24/7 online GP Employee Assistance Programme Life assurance (3x salary) Membership of the Blue Light Card discount scheme Supportive culture with a strong focus on work-life balance Apply Now If you're an experienced Store Manager looking for a rewarding role where retail skills meet community impact, we would love to hear from you. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Senior Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 8+ years in SAP architecture and delivery. Previous or current consulting experience a must. Proven multi-module solution design experience. Expert in S/4HANA adoption strategies and integration architecture. Experience with master data governance and analytics platform design. SAP certifications in relevant architecture or module areas. History of leading solution design for multi-module, large-scale ERP transformations. Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc. Integration expertise: SAP BTP, Integration Suite, middleware. Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting. Proven ability to define SAP target landscape & technical roadmap. Ability to advise senior business stakeholders on architecture strategy. Strong governance and quality assurance orientation. Skilled at translating technical design into business outcomes. Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 04, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Senior Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 8+ years in SAP architecture and delivery. Previous or current consulting experience a must. Proven multi-module solution design experience. Expert in S/4HANA adoption strategies and integration architecture. Experience with master data governance and analytics platform design. SAP certifications in relevant architecture or module areas. History of leading solution design for multi-module, large-scale ERP transformations. Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc. Integration expertise: SAP BTP, Integration Suite, middleware. Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting. Proven ability to define SAP target landscape & technical roadmap. Ability to advise senior business stakeholders on architecture strategy. Strong governance and quality assurance orientation. Skilled at translating technical design into business outcomes. Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Area Manager /Sales Executive / Sales Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £70,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
Feb 04, 2026
Full time
Area Manager /Sales Executive / Sales Engineer World leader in a very specialist manufactoring sector Role and Responsibilities 3 days a week on the road Home based planning Some will be prospecting, some confirmed appointments 60% account management 40% new business development Working under experienced Territory Sales Manager Provide technical support and a consultative selling approach Regular lead management from a variety of sources Targets and Objectives To actively contribute to the achievement of the company sales growth target, maintaining/improving sales margins, improving customer satisfaction, minimizing product returns The culture You will work in a very supportive and collaborative atmosphere with interaction across various departments including field sales, technical specialists, marketing and customer services. Package To: £70,000 depending on experience Bonus: TBA - bonus including over-performance incentives Car or allowance Please send over a CV ASAP Initial Teams interviews starting next week
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Feb 04, 2026
Full time
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
A leading specialist contractor within the rail and infrastructure sector is seeking an experienced Bid Manager to join its pre-construction team based in Leeds. This role will suit a Bid Manager with a strong background in rail or civil engineering who enjoys owning the full tender process and working closely with technical and commercial teams to secure new work click apply for full job details
Feb 04, 2026
Full time
A leading specialist contractor within the rail and infrastructure sector is seeking an experienced Bid Manager to join its pre-construction team based in Leeds. This role will suit a Bid Manager with a strong background in rail or civil engineering who enjoys owning the full tender process and working closely with technical and commercial teams to secure new work click apply for full job details
Account Manager/ Surveyor/ Sales Engineer - Warm business, Be a Key Account Manager - for M4 area - MUST have Fire alarm experience Progress into from Fire alarm background or get a warm sales role if you sell or Account Manage (or are technical with Fire Alarms/ BS5839 knowledge and like helping Fire customers - can drive sales from clients in M4/Wiltshire type areas click apply for full job details
Feb 04, 2026
Full time
Account Manager/ Surveyor/ Sales Engineer - Warm business, Be a Key Account Manager - for M4 area - MUST have Fire alarm experience Progress into from Fire alarm background or get a warm sales role if you sell or Account Manage (or are technical with Fire Alarms/ BS5839 knowledge and like helping Fire customers - can drive sales from clients in M4/Wiltshire type areas click apply for full job details
Job Title: Head of Engineering Location: Hampshire Salary: 70,000 - 95,000 per annum + bonus Employment Type: Permanent, Full-Time Working Hours: 37.5 hours/week, Monday to Friday, hybrid working arrangements Security Clearance: BPSS required About the Role: We are seeking an experienced and dynamic Head of Engineering to lead and shape our Technical Services function. Reporting directly to the COO, you will manage a multi-disciplinary team of 6-8 engineers and oversee the successful delivery of engineering projects, product development, and technical support. This is a hands-on leadership role that combines strategic direction with operational oversight, ensuring high-quality outputs and customer satisfaction. Key Responsibilities: Lead and manage multi-disciplinary engineering teams across mechanical, electrical, electronics, and software disciplines. Oversee product design, development, and NPI/NPD processes, ensuring compliance with regulatory and industry standards. Manage project delivery, resource planning, budgeting, and technical oversight for multiple concurrent projects. Develop, implement, and maintain structured processes aligned to ISO9001 standards. Act as the technical authority for solutions, providing subject matter expertise and design approvals. Collaborate with Sales, Operations, Finance, IT, and HR to support business objectives. Prepare and review technical proposals, business cases, and product lifecycle planning. Mentor and develop team members, fostering a positive, high-performing culture. Requirements: Proven experience (5+ years) in senior engineering management with people leadership responsibility. Strong track record in managing multi-disciplinary technical teams and budgets. Experience in customer-facing, consultative technical roles within industrial or B2B markets. Knowledge of product compliance, certification standards, and design for harsh environments. Competent in project and process management, including ISO9001-based systems. Excellent communication, negotiation, and stakeholder management skills. Degree or equivalent in Mechanical, Electro-Mechanical, or related engineering discipline. Ability to travel partially for customer and supplier visits. Full UK driving license and eligibility to work in the UK. Desirable: Experience in Defence, Medical, Transport, Automation, Energy, or Communications sectors. Professional engineering membership (e.g., IET, IMechE) and Lean/Six Sigma qualifications. Proven experience in innovation, NPD, and commercial product strategy. Benefits: Competitive salary plus annual performance bonus (5-10%) 25 days holiday + Bank Holidays (up to 8 additional days service-related) Pension scheme (salary sacrifice, employer contribution 4-7%) Enhanced maternity/paternity pay, life assurance, and health cash plan Cycle to Work and EV schemes Free onsite parking with electric charging points, company events, and hybrid working options Why Join Us: This is a fantastic opportunity for an ambitious engineering leader to make a tangible impact on a growing business. You will have full ownership of your function, the ability to shape processes, mentor a talented team, and drive innovation across multiple sectors. Application: Interested candidates should apply with a CV and cover letter outlining relevant experience and leadership achievements.
Feb 04, 2026
Full time
Job Title: Head of Engineering Location: Hampshire Salary: 70,000 - 95,000 per annum + bonus Employment Type: Permanent, Full-Time Working Hours: 37.5 hours/week, Monday to Friday, hybrid working arrangements Security Clearance: BPSS required About the Role: We are seeking an experienced and dynamic Head of Engineering to lead and shape our Technical Services function. Reporting directly to the COO, you will manage a multi-disciplinary team of 6-8 engineers and oversee the successful delivery of engineering projects, product development, and technical support. This is a hands-on leadership role that combines strategic direction with operational oversight, ensuring high-quality outputs and customer satisfaction. Key Responsibilities: Lead and manage multi-disciplinary engineering teams across mechanical, electrical, electronics, and software disciplines. Oversee product design, development, and NPI/NPD processes, ensuring compliance with regulatory and industry standards. Manage project delivery, resource planning, budgeting, and technical oversight for multiple concurrent projects. Develop, implement, and maintain structured processes aligned to ISO9001 standards. Act as the technical authority for solutions, providing subject matter expertise and design approvals. Collaborate with Sales, Operations, Finance, IT, and HR to support business objectives. Prepare and review technical proposals, business cases, and product lifecycle planning. Mentor and develop team members, fostering a positive, high-performing culture. Requirements: Proven experience (5+ years) in senior engineering management with people leadership responsibility. Strong track record in managing multi-disciplinary technical teams and budgets. Experience in customer-facing, consultative technical roles within industrial or B2B markets. Knowledge of product compliance, certification standards, and design for harsh environments. Competent in project and process management, including ISO9001-based systems. Excellent communication, negotiation, and stakeholder management skills. Degree or equivalent in Mechanical, Electro-Mechanical, or related engineering discipline. Ability to travel partially for customer and supplier visits. Full UK driving license and eligibility to work in the UK. Desirable: Experience in Defence, Medical, Transport, Automation, Energy, or Communications sectors. Professional engineering membership (e.g., IET, IMechE) and Lean/Six Sigma qualifications. Proven experience in innovation, NPD, and commercial product strategy. Benefits: Competitive salary plus annual performance bonus (5-10%) 25 days holiday + Bank Holidays (up to 8 additional days service-related) Pension scheme (salary sacrifice, employer contribution 4-7%) Enhanced maternity/paternity pay, life assurance, and health cash plan Cycle to Work and EV schemes Free onsite parking with electric charging points, company events, and hybrid working options Why Join Us: This is a fantastic opportunity for an ambitious engineering leader to make a tangible impact on a growing business. You will have full ownership of your function, the ability to shape processes, mentor a talented team, and drive innovation across multiple sectors. Application: Interested candidates should apply with a CV and cover letter outlining relevant experience and leadership achievements.
A leading recruitment agency is looking for a Mandarin speaking ICT Pre-sales Engineer / Project Manager to manage projects based in Frankfurt, Germany. The role requires 3-10 years of experience in ICT or data center projects, strong technical knowledge, and fluency in Mandarin and English. Applicants must be able to travel in Europe and are expected to manage all aspects of the project, ensuring delivery on time and within budget. This position offers opportunities for business travel across Europe.
Feb 04, 2026
Full time
A leading recruitment agency is looking for a Mandarin speaking ICT Pre-sales Engineer / Project Manager to manage projects based in Frankfurt, Germany. The role requires 3-10 years of experience in ICT or data center projects, strong technical knowledge, and fluency in Mandarin and English. Applicants must be able to travel in Europe and are expected to manage all aspects of the project, ensuring delivery on time and within budget. This position offers opportunities for business travel across Europe.
Product Quality Assurance Manager We're looking for an experienced Product Quality Assurance Manager to lead quality and food safety across a fast-paced fresh produce operation. This is a hands-on role with real influence, responsible for ensuring products meet all legal, customer and certification standards from production through to customer delivery. Benefits Salary to £45k 5% discretionary bonus 25 days holiday The role Own site product quality, food safety and integrity Ensure compliance with BRCGS v9, GlobalG.A.P, Red Tractor and customer specifications Deliver Quality Service Level (QSL) targets Lead and develop QA and Label Room teams Investigate complaints, rejections and non-conformances Drive a strong "right first time" quality culture Support audits, customer visits and continuous improvement About you Experience in a quality role within fresh produce or food manufacturing HACCP and Food Safety Level 2 (Level 3 desirable) Strong communicator with the confidence to stand up for quality Analytical, organised and comfortable in a fast-moving environment Team leadership experience preferred WR Engineering are the recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy.
Feb 04, 2026
Full time
Product Quality Assurance Manager We're looking for an experienced Product Quality Assurance Manager to lead quality and food safety across a fast-paced fresh produce operation. This is a hands-on role with real influence, responsible for ensuring products meet all legal, customer and certification standards from production through to customer delivery. Benefits Salary to £45k 5% discretionary bonus 25 days holiday The role Own site product quality, food safety and integrity Ensure compliance with BRCGS v9, GlobalG.A.P, Red Tractor and customer specifications Deliver Quality Service Level (QSL) targets Lead and develop QA and Label Room teams Investigate complaints, rejections and non-conformances Drive a strong "right first time" quality culture Support audits, customer visits and continuous improvement About you Experience in a quality role within fresh produce or food manufacturing HACCP and Food Safety Level 2 (Level 3 desirable) Strong communicator with the confidence to stand up for quality Analytical, organised and comfortable in a fast-moving environment Team leadership experience preferred WR Engineering are the recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy.
Jonathan Lee Recruitment Ltd
Whitwick, Leicestershire
Marketing Manager - Automotive / Motorcycles As an iconic Motorcycle brand famous for its history and continued presence in the UK markets, in support of their continued market and dealership engagement, they are seeking a Marketing Manager to lead the development and execution of the brand s marketing strategy across key European markets. This role blends strategic planning with hands on delivery, ensuring the brand grows its presence, market share and rider community across the region. This role works closely with UK headquarters, regional distributors, dealers and cross functional teams to deliver integrated campaigns that drive sales, strengthen brand loyalty and elevate the company s position in the premium motorcycle sector. Working from a hybrid activity ideally Midlands orientated and with UK and international travel to support market engagement and brand growth success, key responsibilities include: Develop and implement the Global marketing strategy aligned with global brand direction and commercial targets. Analyse market trends, competitor activity and customer insights to identify growth opportunities across the region. Localise global campaigns to ensure cultural relevance and commercial impact in each market. Lead integrated marketing campaigns across digital, retail, PR, events and partnerships working alongside the Group team. Manage product launches, ensuring consistent messaging and strong dealer engagement. Oversee brand consistency across all European touchpoints, including dealer materials, digital assets and experiential activations. Drive digital marketing performance across paid, owned and earned channels. Grow the rider community through social media, CRM, content strategy and ambassador programmes. Collaborate with agencies to optimise digital performance and brand storytelling. Provide marketing toolkits, campaign assets and guidance to European distributors and dealer networks. Support retail marketing initiatives, including showroom branding, POS and local events. Monitor execution quality and ensure alignment with brand standards. Plan and deliver European / Global events including trade shows, demo days, press rides and community gatherings. Build partnerships with riding organisations, lifestyle brands and influencers aligned with the brand s identity. Own the European & Global marketing budget, ensuring efficient allocation and ROI tracking. Report on campaign performance, market insights and KPIs to senior leadership. Manage agency relationships and negotiate contracts where required. Skills & Experience Proven experience in marketing within the motorcycle, automotive, motorsport or premium lifestyle sectors. Strong understanding of European markets and cultural nuances. Demonstrated success in delivering integrated marketing campaigns. Experience working with distributors and dealer networks. Strong digital marketing capability, including social, CRM and content strategy. Excellent communication, stakeholder management and project leadership skills. Ability to travel across Europe / globally as required. Desirable Passion for motorcycles and riding culture. If possible, have a European language (e.g., German, French, Italian, Spanish). Experience with product launches in a technical or enthusiast-driven category. Familiarity with motorsport, adventure travel, powersport or lifestyle brand partnerships. Personal Attributes Commercially minded with a creative streak. Confident, collaborative and comfortable influencing at all levels. Hands-on, proactive and able to thrive in a fast-moving environment. Culturally aware and adaptable across diverse European markets. Passionate about building communities and elevating brand experience. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Feb 04, 2026
Full time
Marketing Manager - Automotive / Motorcycles As an iconic Motorcycle brand famous for its history and continued presence in the UK markets, in support of their continued market and dealership engagement, they are seeking a Marketing Manager to lead the development and execution of the brand s marketing strategy across key European markets. This role blends strategic planning with hands on delivery, ensuring the brand grows its presence, market share and rider community across the region. This role works closely with UK headquarters, regional distributors, dealers and cross functional teams to deliver integrated campaigns that drive sales, strengthen brand loyalty and elevate the company s position in the premium motorcycle sector. Working from a hybrid activity ideally Midlands orientated and with UK and international travel to support market engagement and brand growth success, key responsibilities include: Develop and implement the Global marketing strategy aligned with global brand direction and commercial targets. Analyse market trends, competitor activity and customer insights to identify growth opportunities across the region. Localise global campaigns to ensure cultural relevance and commercial impact in each market. Lead integrated marketing campaigns across digital, retail, PR, events and partnerships working alongside the Group team. Manage product launches, ensuring consistent messaging and strong dealer engagement. Oversee brand consistency across all European touchpoints, including dealer materials, digital assets and experiential activations. Drive digital marketing performance across paid, owned and earned channels. Grow the rider community through social media, CRM, content strategy and ambassador programmes. Collaborate with agencies to optimise digital performance and brand storytelling. Provide marketing toolkits, campaign assets and guidance to European distributors and dealer networks. Support retail marketing initiatives, including showroom branding, POS and local events. Monitor execution quality and ensure alignment with brand standards. Plan and deliver European / Global events including trade shows, demo days, press rides and community gatherings. Build partnerships with riding organisations, lifestyle brands and influencers aligned with the brand s identity. Own the European & Global marketing budget, ensuring efficient allocation and ROI tracking. Report on campaign performance, market insights and KPIs to senior leadership. Manage agency relationships and negotiate contracts where required. Skills & Experience Proven experience in marketing within the motorcycle, automotive, motorsport or premium lifestyle sectors. Strong understanding of European markets and cultural nuances. Demonstrated success in delivering integrated marketing campaigns. Experience working with distributors and dealer networks. Strong digital marketing capability, including social, CRM and content strategy. Excellent communication, stakeholder management and project leadership skills. Ability to travel across Europe / globally as required. Desirable Passion for motorcycles and riding culture. If possible, have a European language (e.g., German, French, Italian, Spanish). Experience with product launches in a technical or enthusiast-driven category. Familiarity with motorsport, adventure travel, powersport or lifestyle brand partnerships. Personal Attributes Commercially minded with a creative streak. Confident, collaborative and comfortable influencing at all levels. Hands-on, proactive and able to thrive in a fast-moving environment. Culturally aware and adaptable across diverse European markets. Passionate about building communities and elevating brand experience. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Date Posted: 2025-09-10 Country: United Kingdom Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK. Role Overview Otis is growing and is looking for a Lift Tester for one of our entities located in London and surrounding areas . Your priority is to ensure the safety of passengers and technical stakeholders by safely installing a portfolio of elevator / escalator units. On a typical day you will: Test , Trouble shoot and resolve challenges on elevators with quality and efficiency Work in a safe manner in accordance with all Environmental Health & Safety guidelines. Stay away overnight as and when required Liaise directly with the customer while on site to build a good working relationship Conduct inspection before and after installation to ensure high quality and safety standards What you will need to be successful: As a qualified Tester, it is essential that you have knowledge of elevator equipment and that you can apply elevator engineering principles to Installation. You are qualified to Test , fault find and resolve challenges and wiring of third party equipment in elevators to the standards set in your country You hold a driver's license (as necessary) You have at least 6 months of experience in the field of elevators, ideally acquired in the assembly activity or at least experience on site and / or installation You have good electrical and mechanical skills. You are comfortable with plan reading and calculations. You have an appetite for technical products and new technologies. You appreciate manual trades as well as the satisfaction of seeing the finished work. What's In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards plus: Customize for local benefits here including vacation and Christmas bonuses and 30 vacation days. We will train you intensively in the areas of technology & processes and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a company car. The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what's next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us ! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at . Privacy Policy and Terms: Click on this to read the Policy and Terms
Feb 04, 2026
Full time
Date Posted: 2025-09-10 Country: United Kingdom Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK. Role Overview Otis is growing and is looking for a Lift Tester for one of our entities located in London and surrounding areas . Your priority is to ensure the safety of passengers and technical stakeholders by safely installing a portfolio of elevator / escalator units. On a typical day you will: Test , Trouble shoot and resolve challenges on elevators with quality and efficiency Work in a safe manner in accordance with all Environmental Health & Safety guidelines. Stay away overnight as and when required Liaise directly with the customer while on site to build a good working relationship Conduct inspection before and after installation to ensure high quality and safety standards What you will need to be successful: As a qualified Tester, it is essential that you have knowledge of elevator equipment and that you can apply elevator engineering principles to Installation. You are qualified to Test , fault find and resolve challenges and wiring of third party equipment in elevators to the standards set in your country You hold a driver's license (as necessary) You have at least 6 months of experience in the field of elevators, ideally acquired in the assembly activity or at least experience on site and / or installation You have good electrical and mechanical skills. You are comfortable with plan reading and calculations. You have an appetite for technical products and new technologies. You appreciate manual trades as well as the satisfaction of seeing the finished work. What's In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards plus: Customize for local benefits here including vacation and Christmas bonuses and 30 vacation days. We will train you intensively in the areas of technology & processes and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a company car. The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what's next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us ! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at . Privacy Policy and Terms: Click on this to read the Policy and Terms
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Feb 04, 2026
Full time
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news. Overview Your New Job Title: Mandarin speaking ICT Pre-sales Engineer / Project Manager (Frankfurt, Germany) Location: Frankfurt, Germany Salary: Depending on experience Job status: Permanent, fully office based + on site Working hours: 9am-6pm (1 hour lunch break) Some business travel in Europe is required What You'll Be Doing Pre-sales Support & Technical Clarification. Participate in pre-sales activities, including technical discussions with customers, clarification of project scope and requirements, review of technical proposals and solution feasibility; Support solution understanding related to ICT systems, Data center infrastructure, Power systems (HV/LV) and ELV systems; Assist sales teams in aligning technical scope, delivery approach, and project risks; Project Delivery & Management, take ownership of projects after award and manage the full project life cycle; Control schedule, cost, quality, and risks to ensure successful delivery; Develop and manage project plans, schedules, and milestones; allocate resources from internal teams, vendors and contractors; Manage contracts, technical scopes, and Change Requests (CRs), coordinate with internal stakeholders to address contractual, technical, or compliance issues; Act as the key coordinator between design institutes / consultants, Engineering / construction teams, and third-party contractors; Ensure compliance with approved technical solutions, industry standards and customer acceptance criteria; Serve as the primary customer interface throughout the project life cycle, organize and lead regular project and milestone meetings. Identify, assess, and mitigate technical, schedule, and delivery risks; Qualifications Bachelor's degree or above in ICT, Telecommunications, Electronics, Information Engineering, Computer Science, Automation, or related disciplines; 3-10 years of experience in ICT or data center projects, covering pre-sales and/or delivery; Strong knowledge of Data center infrastructure/ICT systems/Facility infrastructure/Power systems; Comfortable switching between pre-sales discussions and on-site delivery execution, able to translate pre-sales commitments into executable delivery plans; Proactive, result oriented and resilient with an ability to work under pressure to tight deadlines and juggle multiple priorities; Ability to make recommendations with strong written, verbal and presentation skills; Fluent Mandarin and Fluent English are essential. The Skills You'll Need to Succeed include the above qualifications. Notes : Please note that you would be joining a client that requires candidates to be based in Frankfurt and to have the ability to travel in Europe as part of the role. Please note: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. More Mandarin speaking jobs Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
Feb 04, 2026
Full time
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news. Overview Your New Job Title: Mandarin speaking ICT Pre-sales Engineer / Project Manager (Frankfurt, Germany) Location: Frankfurt, Germany Salary: Depending on experience Job status: Permanent, fully office based + on site Working hours: 9am-6pm (1 hour lunch break) Some business travel in Europe is required What You'll Be Doing Pre-sales Support & Technical Clarification. Participate in pre-sales activities, including technical discussions with customers, clarification of project scope and requirements, review of technical proposals and solution feasibility; Support solution understanding related to ICT systems, Data center infrastructure, Power systems (HV/LV) and ELV systems; Assist sales teams in aligning technical scope, delivery approach, and project risks; Project Delivery & Management, take ownership of projects after award and manage the full project life cycle; Control schedule, cost, quality, and risks to ensure successful delivery; Develop and manage project plans, schedules, and milestones; allocate resources from internal teams, vendors and contractors; Manage contracts, technical scopes, and Change Requests (CRs), coordinate with internal stakeholders to address contractual, technical, or compliance issues; Act as the key coordinator between design institutes / consultants, Engineering / construction teams, and third-party contractors; Ensure compliance with approved technical solutions, industry standards and customer acceptance criteria; Serve as the primary customer interface throughout the project life cycle, organize and lead regular project and milestone meetings. Identify, assess, and mitigate technical, schedule, and delivery risks; Qualifications Bachelor's degree or above in ICT, Telecommunications, Electronics, Information Engineering, Computer Science, Automation, or related disciplines; 3-10 years of experience in ICT or data center projects, covering pre-sales and/or delivery; Strong knowledge of Data center infrastructure/ICT systems/Facility infrastructure/Power systems; Comfortable switching between pre-sales discussions and on-site delivery execution, able to translate pre-sales commitments into executable delivery plans; Proactive, result oriented and resilient with an ability to work under pressure to tight deadlines and juggle multiple priorities; Ability to make recommendations with strong written, verbal and presentation skills; Fluent Mandarin and Fluent English are essential. The Skills You'll Need to Succeed include the above qualifications. Notes : Please note that you would be joining a client that requires candidates to be based in Frankfurt and to have the ability to travel in Europe as part of the role. Please note: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. More Mandarin speaking jobs Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
Field Services Manager, Man Management Consultancy, Testing Bracknell, occasional travel nationwide £40,000 to £50,000 + Company Benefits Are you a Field Services Manager or similar, from an engineering or technical background or similar, looking to take the next steps in your career into a hands-off role where you will be managing Field Service Engineers nationwide? Do you want to join a business w click apply for full job details
Feb 04, 2026
Full time
Field Services Manager, Man Management Consultancy, Testing Bracknell, occasional travel nationwide £40,000 to £50,000 + Company Benefits Are you a Field Services Manager or similar, from an engineering or technical background or similar, looking to take the next steps in your career into a hands-off role where you will be managing Field Service Engineers nationwide? Do you want to join a business w click apply for full job details
CAD-IT are currently looking for a highly motivated and experienced Project Manager to join our Technical Content team providing technical publications for a well-known automotive OEM. What you'll be doing: The successful candidate will join the technical content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. You will report directly to the Head of Technical Content and be responsible for the following: Agree project objectives , benefits and plans for delivering these with your project stakeholders Define project tasks and manage resource requirements accordingly Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects Develop and manage project schedules and progress updates Provide direction and support to project teams Liaise with all key stakeholders including relevant internal departments and global teams Manage quality assurance Continuously monitor risks and issues Manage exceptions and changes in programmes and projects Provide input to relevant review meetings and represent the company as required Any other ad hoc management responsibilities as they arise Your Skills and Experience: A proven and successful background in project delivery at a senior level, and a broad range of project management skills, eg PRINCE2, PMP, SCRUM Experience of working in an Automotive environment or Engineering environment Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives Familiar with tools such as Jira and Confluence Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams Pro-active and pragmatic with regards to problem-solving Why CAD-IT? We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing: Private Medical Insurance 25 days annual leave + bank holidays Enhanced Maternity pay Companywide and team social events, plus more! Job Features Job Title Project Manager - Automotive Technical Aftersales Negotiable based on experience + Company Benefits
Feb 04, 2026
Full time
CAD-IT are currently looking for a highly motivated and experienced Project Manager to join our Technical Content team providing technical publications for a well-known automotive OEM. What you'll be doing: The successful candidate will join the technical content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. You will report directly to the Head of Technical Content and be responsible for the following: Agree project objectives , benefits and plans for delivering these with your project stakeholders Define project tasks and manage resource requirements accordingly Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects Develop and manage project schedules and progress updates Provide direction and support to project teams Liaise with all key stakeholders including relevant internal departments and global teams Manage quality assurance Continuously monitor risks and issues Manage exceptions and changes in programmes and projects Provide input to relevant review meetings and represent the company as required Any other ad hoc management responsibilities as they arise Your Skills and Experience: A proven and successful background in project delivery at a senior level, and a broad range of project management skills, eg PRINCE2, PMP, SCRUM Experience of working in an Automotive environment or Engineering environment Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives Familiar with tools such as Jira and Confluence Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams Pro-active and pragmatic with regards to problem-solving Why CAD-IT? We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing: Private Medical Insurance 25 days annual leave + bank holidays Enhanced Maternity pay Companywide and team social events, plus more! Job Features Job Title Project Manager - Automotive Technical Aftersales Negotiable based on experience + Company Benefits
Sales & Marketing Executive Role Purpose A small, specialist design and manufacturing business now has a great opportunity for an ambitious Sales & Marketing Executive, to help build and organise their sales and marketing activity. This is an ideal opportunity for a recent graduate who wants hands-on experience in marketing, customer engagement, and business development within a technical/engineerin click apply for full job details
Feb 04, 2026
Full time
Sales & Marketing Executive Role Purpose A small, specialist design and manufacturing business now has a great opportunity for an ambitious Sales & Marketing Executive, to help build and organise their sales and marketing activity. This is an ideal opportunity for a recent graduate who wants hands-on experience in marketing, customer engagement, and business development within a technical/engineerin click apply for full job details
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
