Terry Parris Associates
Job Title: Service Engineer Location: Loughton Employment Type : Permanent 37 hours a week Travel: 50% Main Purpose of Job To ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business. Role and Responsibilities Tasks include : Providing technical support and advice to our customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. Complete service reports for all jobs, noting the work done and highlighting issues for further action. Timely escalation of cases, when necessary. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPI s such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. Promoting sales of contracts and service parts. Occasional attendance at trade shows. Installation of our Cryo Transfer systems and other related products. Training of customers in the use of our equipment. Travel within the UK and internationally as required. These activities are not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by changes in your role within the organisation and the overall business objectives of the organisation. Job Description Performance Measurement Installations are to be successfully completed within the agreed timeframe and to an acceptable standard to the customer (i.e. Customer sign-off achieved). Repairs are to be successfully completed within the agreed timeframe and to an acceptable standard to the customer. Ensure customer queries and concerns are dealt expediently and within the committed timeframes. Ensure customer expectations are met and maintain our established reputation for excellence. Ensure that all established administrative routines and records are kept accurately and up to date. Qualifications and Education Requirements Significant, demonstrable experience in a relevant occupation, or HNC/HND in a mechanical or electrical subject A full, UK driving licence. Good colour perception, ability to pass colour perception test. Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites. Required Experience and Skills The successful candidate will have: Manual dexterity combined with ability to use hand and power tools. Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings. Ability to follow circuit diagrams so as to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap. Ability to prepare cables, fit sleeve and solder and or crimp joints. Ability to connect and operate pressurised gas bottles. Ability to use electrical test equipment, including multi-meters. Ability to use mechanical test measurement instruments including micrometers and Vernier gauges. Ability to fit, test and commission complete systems. Preferred Experience and Skills Must be able to fit into a small team and able to work in a modern team-based culture with minimal direction. Essential that the individual is highly motivated and able to work unsupervised. Must be willing to tackle tasks that are outside this outline job description. Must be of smart appearance as will be the company representative on site. Must have a good telephone manner and capable of dealing sensitively with stressful situations. Must be sensitive to the culture when on customers premises and be properly confident when dealing with customers staff at all levels, frequently with senior scientific and academic staff. Display a sense of urgency when dealing with customer problems. Must be willing to travel both within the UK and internationally, should the need arise for build, repair and/or test work at a client or distributor. TPA Recruit is a specialist recruitment agency acting on behalf of our client to source and assess suitable candidates for this position. All applications will be reviewed and processed by our team, who will liaise directly with shortlisted individuals throughout the hiring process
Job Title: Service Engineer Location: Loughton Employment Type : Permanent 37 hours a week Travel: 50% Main Purpose of Job To ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business. Role and Responsibilities Tasks include : Providing technical support and advice to our customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. Complete service reports for all jobs, noting the work done and highlighting issues for further action. Timely escalation of cases, when necessary. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPI s such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. Promoting sales of contracts and service parts. Occasional attendance at trade shows. Installation of our Cryo Transfer systems and other related products. Training of customers in the use of our equipment. Travel within the UK and internationally as required. These activities are not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by changes in your role within the organisation and the overall business objectives of the organisation. Job Description Performance Measurement Installations are to be successfully completed within the agreed timeframe and to an acceptable standard to the customer (i.e. Customer sign-off achieved). Repairs are to be successfully completed within the agreed timeframe and to an acceptable standard to the customer. Ensure customer queries and concerns are dealt expediently and within the committed timeframes. Ensure customer expectations are met and maintain our established reputation for excellence. Ensure that all established administrative routines and records are kept accurately and up to date. Qualifications and Education Requirements Significant, demonstrable experience in a relevant occupation, or HNC/HND in a mechanical or electrical subject A full, UK driving licence. Good colour perception, ability to pass colour perception test. Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites. Required Experience and Skills The successful candidate will have: Manual dexterity combined with ability to use hand and power tools. Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings. Ability to follow circuit diagrams so as to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap. Ability to prepare cables, fit sleeve and solder and or crimp joints. Ability to connect and operate pressurised gas bottles. Ability to use electrical test equipment, including multi-meters. Ability to use mechanical test measurement instruments including micrometers and Vernier gauges. Ability to fit, test and commission complete systems. Preferred Experience and Skills Must be able to fit into a small team and able to work in a modern team-based culture with minimal direction. Essential that the individual is highly motivated and able to work unsupervised. Must be willing to tackle tasks that are outside this outline job description. Must be of smart appearance as will be the company representative on site. Must have a good telephone manner and capable of dealing sensitively with stressful situations. Must be sensitive to the culture when on customers premises and be properly confident when dealing with customers staff at all levels, frequently with senior scientific and academic staff. Display a sense of urgency when dealing with customer problems. Must be willing to travel both within the UK and internationally, should the need arise for build, repair and/or test work at a client or distributor. TPA Recruit is a specialist recruitment agency acting on behalf of our client to source and assess suitable candidates for this position. All applications will be reviewed and processed by our team, who will liaise directly with shortlisted individuals throughout the hiring process
Career Choices Dewis Gyrfa Ltd
Bristol, Gloucestershire
About the role The Estates Technician shall have a mechanical and/or an electrical background and will carry out, with minimum supervision, PPM's, reactive maintenance, fault finding, repairs and installation work on all retained estate facilities, plant and equipment throughout the North Bristol NHS Trust Estate and will also act as the Trust representative in the absence of the Estates Manager or when requested to do so as and when the need arises by line management. Working within the full sphere of Estates Maintenance, the Estates Technician will undertake activities which require analysis to resolve potentially complex technical issues on multifaceted equipment and in situations that may have a direct impact on patient safety and the built environment. Responsible for calibration and fault finding on a wide range of engineering plant and equipment including various voltage systems, steam raising plant and associated equipment, steam sterilisers, medical gas systems, nurse call systems, lighting, fire detection, building services controls, standby generator plant, heating and ventilation control systems and refrigeration plant. Undertake internal condition surveys, evaluating inspection reports and maintenance repairs, improvement and some small capital work across the Trust as directed by management, ensuring compliance with Trust safety standards and procedures, which could include obtaining quotes and evaluating financial options. Qualifications Completion of recognised and registered CITB or EITB time served apprenticeship - in either electrical or mechanical maintenance 18th Edition Regulations or experience of mechanical building services i.e. plant rooms, pressure systems, water, ventilation City and Guilds & NVQ (or equivalent trade certificate) Additional post qualification knowledge and experience across electrical and/or mechanical specialist techniques, processes and compliance Knowledge and experience of problem solving of technical issues and fault diagnosis on complex Mechanical and Electrical systems Previous experience working on new installations, control systems, plant and equipment breakdowns, fault finding, rectifications and planned preventative maintenance (PPM) on a wide range of technical mechanical, steam raising and electrical plant and equipment found in a typical complex engineering or healthcare environment Previous experience working on breakdowns and PPM on technical mechanical, steam raising, and electrical plant found in a hospital environment. Understanding and being able to work to and interpret Health Technical Memorandum's as relevant to core trade e.g. 01 (Sterilisers), 02 (Medical Gases), 04 (Legionella), 06 - 02 (LV Safety Code) Interpret and work from all instructions, drawings and specifications in electrical or mechanical installations, plant and equipment, to deal with new situations as they arise and pass on knowledge to others About the Trust North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under represented groups. Responsibilities Carry out Planned Preventative Maintenance and Day to Day duties involving the maintenance of all types of plant, equipment, and installations, including boilers, water testing, stripping down boilers for insurance inspections and electrical system maintenance including fire alarm systems, batteries and uninterruptible power supplies. Respond to switchboard and building management system alarms. e.g. Fire alarms, lift trappings, Medical Gas Alarms, Boiler Alarms. Respond to Helpdesk generated tasks in a reactively managed process. Assist in generating specialist contractor quotes for tasks which includes evaluation and adherence to Trust financial instructions. Use BMS system for first line plant fault diagnosis and plant performance monitoring. Use of electronic devices to monitor and analyse reports from complex Building Management System and Security Systems and equipment to include data collection, first line diagnostics, performance analysis and maintenance. Monitor, maintain and repair reverse osmosis and decontamination water systems. Provide written job descriptions for new PPM items utilising Manufacturer's instructions and best practice guidance. Manufacture, design, assemble, erect and install new work often using own judgement regarding a range of complex equipment, requiring accuracy and precision. Undertake technical fault finding on complex systems and equipment. Produce and carry out dynamic Risk Assessments for all elements of work including manual handling. Supervise and organise Estates work taking place in a Clinical environment, including the allocation of resources as appropriate. Work autonomously as required by utilising the Works Management System to allocate PPM and reactive work requests. Liaise with area users to organise shutdowns of critical and complex patient support systems. To communicate effectively with Wards and Departments in relation to Estates issues utilising written and/or verbal communication methods to ensure standards of service delivery are maintained and the service user is fully informed of works affecting their areas of responsibility. To ensure that job descriptions are amended/updated to comply with the requirements of ISO9001:2000, HTM's, working practices and Permit to Work Systems. Observe statutory and other relevant requirements in particular to Health & Safety and Codes of Practice applicable to Operational Services. Learn new techniques and undergo training as necessary. Assist in the development of policies, procedures and practices in relation to work area as appropriate. Utilise the Works Management System for recording, updating and auditing estates records and the compilation of Plant Histories. Carry out surveys for future maintenance, alterations or improvements including the preparation and compilation of technical reports. Carry out maintenance and repair to building sanitary and water distribution systems in line with HSE guidance. Assist with the induction of new starters. Mentor and carry out assessments of Apprentice work ensuring compliance and standards of workmanship are in line with legislation/national guidelines. Responsible for organising and delivering Apprentices on site specialist teaching programmes enabling them to achieve NVQ level 2 and or 3 in their core trades. Perform a wide range of work of other estates trades as appropriate e.g. multi skilling. Have a good understanding of the relationship of other estates trades. Assist in the instruction of others on aspects of his/her work relating to their core trade. Carry Trust communication devices (PDA's) to facilitate immediate response to reactive requests, planned maintenance and emergency breakdowns. Participate in appropriate on call/shift rotas. The post holder will be required to work irregular hours on occasion to meet the needs of the service., and be prepared to work such hours that may be required in an emergency. Any other duties as may be reasonably required by line management commensurate with the grade of the post. Responsible for the approval and authorisation that Estates systems are safe and equipment is calibrated prior to the commencement of any Hydrogen Peroxide Vaporisation decontamination taking place in Clinical areas. Be part of the trust's response for fire/security/lift entrapment. Call out and manage drainage engineers out of hours. Communicate effectively to handover technical maintenance information with oncoming shift team, using appropriate processes including ensuring logbook, electronic systems etc up to date at all times. Maintain effective communication with colleagues in all working areas using a collaborative approach verbally and in writing or via appropriate technology. Ensure Statutory and Mandatory training compliance is maintained and undertake any training and development required to enhance the delivery of the service. Undertake all work considering and following Trust Infection Control policies and procedures. Participate in department meetings and represent the service in other meetings when required. To work as part of the Estates Team in line with Trust and Departmental Policies and Procedures including contributing to review and development of these. This advert closes on Sunday 8 Mar 2026.
About the role The Estates Technician shall have a mechanical and/or an electrical background and will carry out, with minimum supervision, PPM's, reactive maintenance, fault finding, repairs and installation work on all retained estate facilities, plant and equipment throughout the North Bristol NHS Trust Estate and will also act as the Trust representative in the absence of the Estates Manager or when requested to do so as and when the need arises by line management. Working within the full sphere of Estates Maintenance, the Estates Technician will undertake activities which require analysis to resolve potentially complex technical issues on multifaceted equipment and in situations that may have a direct impact on patient safety and the built environment. Responsible for calibration and fault finding on a wide range of engineering plant and equipment including various voltage systems, steam raising plant and associated equipment, steam sterilisers, medical gas systems, nurse call systems, lighting, fire detection, building services controls, standby generator plant, heating and ventilation control systems and refrigeration plant. Undertake internal condition surveys, evaluating inspection reports and maintenance repairs, improvement and some small capital work across the Trust as directed by management, ensuring compliance with Trust safety standards and procedures, which could include obtaining quotes and evaluating financial options. Qualifications Completion of recognised and registered CITB or EITB time served apprenticeship - in either electrical or mechanical maintenance 18th Edition Regulations or experience of mechanical building services i.e. plant rooms, pressure systems, water, ventilation City and Guilds & NVQ (or equivalent trade certificate) Additional post qualification knowledge and experience across electrical and/or mechanical specialist techniques, processes and compliance Knowledge and experience of problem solving of technical issues and fault diagnosis on complex Mechanical and Electrical systems Previous experience working on new installations, control systems, plant and equipment breakdowns, fault finding, rectifications and planned preventative maintenance (PPM) on a wide range of technical mechanical, steam raising and electrical plant and equipment found in a typical complex engineering or healthcare environment Previous experience working on breakdowns and PPM on technical mechanical, steam raising, and electrical plant found in a hospital environment. Understanding and being able to work to and interpret Health Technical Memorandum's as relevant to core trade e.g. 01 (Sterilisers), 02 (Medical Gases), 04 (Legionella), 06 - 02 (LV Safety Code) Interpret and work from all instructions, drawings and specifications in electrical or mechanical installations, plant and equipment, to deal with new situations as they arise and pass on knowledge to others About the Trust North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under represented groups. Responsibilities Carry out Planned Preventative Maintenance and Day to Day duties involving the maintenance of all types of plant, equipment, and installations, including boilers, water testing, stripping down boilers for insurance inspections and electrical system maintenance including fire alarm systems, batteries and uninterruptible power supplies. Respond to switchboard and building management system alarms. e.g. Fire alarms, lift trappings, Medical Gas Alarms, Boiler Alarms. Respond to Helpdesk generated tasks in a reactively managed process. Assist in generating specialist contractor quotes for tasks which includes evaluation and adherence to Trust financial instructions. Use BMS system for first line plant fault diagnosis and plant performance monitoring. Use of electronic devices to monitor and analyse reports from complex Building Management System and Security Systems and equipment to include data collection, first line diagnostics, performance analysis and maintenance. Monitor, maintain and repair reverse osmosis and decontamination water systems. Provide written job descriptions for new PPM items utilising Manufacturer's instructions and best practice guidance. Manufacture, design, assemble, erect and install new work often using own judgement regarding a range of complex equipment, requiring accuracy and precision. Undertake technical fault finding on complex systems and equipment. Produce and carry out dynamic Risk Assessments for all elements of work including manual handling. Supervise and organise Estates work taking place in a Clinical environment, including the allocation of resources as appropriate. Work autonomously as required by utilising the Works Management System to allocate PPM and reactive work requests. Liaise with area users to organise shutdowns of critical and complex patient support systems. To communicate effectively with Wards and Departments in relation to Estates issues utilising written and/or verbal communication methods to ensure standards of service delivery are maintained and the service user is fully informed of works affecting their areas of responsibility. To ensure that job descriptions are amended/updated to comply with the requirements of ISO9001:2000, HTM's, working practices and Permit to Work Systems. Observe statutory and other relevant requirements in particular to Health & Safety and Codes of Practice applicable to Operational Services. Learn new techniques and undergo training as necessary. Assist in the development of policies, procedures and practices in relation to work area as appropriate. Utilise the Works Management System for recording, updating and auditing estates records and the compilation of Plant Histories. Carry out surveys for future maintenance, alterations or improvements including the preparation and compilation of technical reports. Carry out maintenance and repair to building sanitary and water distribution systems in line with HSE guidance. Assist with the induction of new starters. Mentor and carry out assessments of Apprentice work ensuring compliance and standards of workmanship are in line with legislation/national guidelines. Responsible for organising and delivering Apprentices on site specialist teaching programmes enabling them to achieve NVQ level 2 and or 3 in their core trades. Perform a wide range of work of other estates trades as appropriate e.g. multi skilling. Have a good understanding of the relationship of other estates trades. Assist in the instruction of others on aspects of his/her work relating to their core trade. Carry Trust communication devices (PDA's) to facilitate immediate response to reactive requests, planned maintenance and emergency breakdowns. Participate in appropriate on call/shift rotas. The post holder will be required to work irregular hours on occasion to meet the needs of the service., and be prepared to work such hours that may be required in an emergency. Any other duties as may be reasonably required by line management commensurate with the grade of the post. Responsible for the approval and authorisation that Estates systems are safe and equipment is calibrated prior to the commencement of any Hydrogen Peroxide Vaporisation decontamination taking place in Clinical areas. Be part of the trust's response for fire/security/lift entrapment. Call out and manage drainage engineers out of hours. Communicate effectively to handover technical maintenance information with oncoming shift team, using appropriate processes including ensuring logbook, electronic systems etc up to date at all times. Maintain effective communication with colleagues in all working areas using a collaborative approach verbally and in writing or via appropriate technology. Ensure Statutory and Mandatory training compliance is maintained and undertake any training and development required to enhance the delivery of the service. Undertake all work considering and following Trust Infection Control policies and procedures. Participate in department meetings and represent the service in other meetings when required. To work as part of the Estates Team in line with Trust and Departmental Policies and Procedures including contributing to review and development of these. This advert closes on Sunday 8 Mar 2026.
