As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
# Customer Success ManagerLondon(Hybrid)Delivery and OperationsShield is a global startup, with offices in TLV, NYC, LDN, and LIS.We're rapidly growing and looking for another important piece of the puzzle.As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help customers translate compliance goals into real results - driving risk reduction, operational efficiency, and regulatory confidence.Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact.This position is based in London and reports to the Director Delivery of Customer Success.Let's get down to business:What you'll do:In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield's enterprise customers, ensuring they realize measurable value and long-term success with the platform. Champion the Customer Voice - Represent customer needs across Product, R&D, and Operations to maximize value and influence roadmap priorities. Own Customer Health - Monitor and communicate health metrics, proactively addressing risks to satisfaction, adoption, and renewal. Drive Renewals & Expansions - Lead the end-to-end process for straightforward renewals and identify expansion opportunities, partnering with Sales on complex deals to secure growth. Support & Escalation Visibility - Track and clearly reflect the status of critical support issues and escalations, ensuring customers and internal teams remain aligned on progress and resolution. Executive Engagement - Build trusted advisor relationships with decision makers, champions, and economic buyers, guiding them on best practices to manage risk and achieve compliance goals. Value Delivery - Lead Quarterly Business Reviews and customer training sessions focused on outcomes, renewal readiness, and expansion opportunities. Strategic Planning - Collaborate with internal teams and customer stakeholders to create a Mutual Success Plan with clear objectives, success metrics, and next steps. Product Expertise - Maintain a strong understanding of Shield's product and roadmap to guide customers on leveraging the most relevant features for their evolving requirements. Experience and skills: 5+ years of customer advocacy and engagement experience in an Enterprise SaaS customer success team working with Fortune 100 companies and their executives Owning a book of business of 4-6 Strategic customer accounts Increase customer satisfaction, adoption, and retention applying to a technical product A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment Experience with the finance industry / Managed customers from the finance industry - AdvantageOh hey, you made it all the way here!So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying. We are a post-Series B startup with some of the largest financial organizations in the world as investors and customers.Our platform analyzes digital interactions to fight financial crimes and mitigate a toxic workplace environment.Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It's what we do at Shield every day. And not just for our customers, but for everyone we work with. It's all about creating a world where people understand and trust each other.Shield is set to do good in the world, we help protect market integrity and people's financial assets.
Feb 04, 2026
Full time
# Customer Success ManagerLondon(Hybrid)Delivery and OperationsShield is a global startup, with offices in TLV, NYC, LDN, and LIS.We're rapidly growing and looking for another important piece of the puzzle.As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help customers translate compliance goals into real results - driving risk reduction, operational efficiency, and regulatory confidence.Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact.This position is based in London and reports to the Director Delivery of Customer Success.Let's get down to business:What you'll do:In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield's enterprise customers, ensuring they realize measurable value and long-term success with the platform. Champion the Customer Voice - Represent customer needs across Product, R&D, and Operations to maximize value and influence roadmap priorities. Own Customer Health - Monitor and communicate health metrics, proactively addressing risks to satisfaction, adoption, and renewal. Drive Renewals & Expansions - Lead the end-to-end process for straightforward renewals and identify expansion opportunities, partnering with Sales on complex deals to secure growth. Support & Escalation Visibility - Track and clearly reflect the status of critical support issues and escalations, ensuring customers and internal teams remain aligned on progress and resolution. Executive Engagement - Build trusted advisor relationships with decision makers, champions, and economic buyers, guiding them on best practices to manage risk and achieve compliance goals. Value Delivery - Lead Quarterly Business Reviews and customer training sessions focused on outcomes, renewal readiness, and expansion opportunities. Strategic Planning - Collaborate with internal teams and customer stakeholders to create a Mutual Success Plan with clear objectives, success metrics, and next steps. Product Expertise - Maintain a strong understanding of Shield's product and roadmap to guide customers on leveraging the most relevant features for their evolving requirements. Experience and skills: 5+ years of customer advocacy and engagement experience in an Enterprise SaaS customer success team working with Fortune 100 companies and their executives Owning a book of business of 4-6 Strategic customer accounts Increase customer satisfaction, adoption, and retention applying to a technical product A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment Experience with the finance industry / Managed customers from the finance industry - AdvantageOh hey, you made it all the way here!So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying. We are a post-Series B startup with some of the largest financial organizations in the world as investors and customers.Our platform analyzes digital interactions to fight financial crimes and mitigate a toxic workplace environment.Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It's what we do at Shield every day. And not just for our customers, but for everyone we work with. It's all about creating a world where people understand and trust each other.Shield is set to do good in the world, we help protect market integrity and people's financial assets.
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
Feb 04, 2026
Full time
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Join us as a Senior Manager in our Business Restructuring team, where your focus will be primarily on proactively managing advisory assignments. You'll manage complex client engagements, whilst supporting junior colleagues to ensure they grow and succeed. Alongside this you will continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated director or partner on specific cases and ultimately to a dedicated people manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. What We're Looking For: Relevant professional qualification (ICAEW/ACCA, and an insolvency qualification is a plus but not essential). A demonstrable track record at Manager/Senior Manager level. Strong working knowledge of Excel, PowerPoint. Excellent written and numerical skills. Good organisational skills to manage your time effectively. Willingness to learn and embrace new challenges. Self-motivated and enthusiastic team player. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Join us as a Senior Manager in our Business Restructuring team, where your focus will be primarily on proactively managing advisory assignments. You'll manage complex client engagements, whilst supporting junior colleagues to ensure they grow and succeed. Alongside this you will continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated director or partner on specific cases and ultimately to a dedicated people manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. What We're Looking For: Relevant professional qualification (ICAEW/ACCA, and an insolvency qualification is a plus but not essential). A demonstrable track record at Manager/Senior Manager level. Strong working knowledge of Excel, PowerPoint. Excellent written and numerical skills. Good organisational skills to manage your time effectively. Willingness to learn and embrace new challenges. Self-motivated and enthusiastic team player. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Join us as a Senior Manager in our Business Restructuring team, where your focus will be primarily on proactively managing advisory assignments. You'll manage complex client engagements, whilst supporting junior colleagues to ensure they grow and succeed. Alongside this you will continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated director or partner on specific cases and ultimately to a dedicated people manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. What We're Looking For: Relevant professional qualification (ICAEW/ACCA, and an insolvency qualification is a plus but not essential). A demonstrable track record at Manager/Senior Manager level. Strong working knowledge of Excel, PowerPoint. Excellent written and numerical skills. Good organisational skills to manage your time effectively. Willingness to learn and embrace new challenges. Self-motivated and enthusiastic team player. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Join us as a Senior Manager in our Business Restructuring team, where your focus will be primarily on proactively managing advisory assignments. You'll manage complex client engagements, whilst supporting junior colleagues to ensure they grow and succeed. Alongside this you will continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated director or partner on specific cases and ultimately to a dedicated people manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. What We're Looking For: Relevant professional qualification (ICAEW/ACCA, and an insolvency qualification is a plus but not essential). A demonstrable track record at Manager/Senior Manager level. Strong working knowledge of Excel, PowerPoint. Excellent written and numerical skills. Good organisational skills to manage your time effectively. Willingness to learn and embrace new challenges. Self-motivated and enthusiastic team player. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Synexa Life Sciences (Pty) Ltd.
Macclesfield, Cheshire
Job Purpose The Principal Scientist I (Mass Spectrometry) aids in driving strategic scientific growth within our mass spectrometry group by leading high impact value creation initiatives, mentoring junior staff, and expanding in house capabilities. You will support business development through scientific proposal writing, client interactions, and by serving as a subject matter expert on advanced bioanalytical assays with predominantly LC MS endpoints. Your leadership will champion scientific excellence, reinforce GxP compliance, and elevate our CRO's reputation via publications, workshops, and cross functional collaborations. Main Areas of Responsibility Business Development & Scientific Strategy Collaborate with BD teams to develop scientific content for proposals, drive technical discussions with clients, and cultivate long term relationships. Identify emerging industry needs and overseeing Value Creation Projects (VCPs) and advancing in house capabilities to expand our assay portfolio. Assay SME & Method Innovation Lead feasibility studies and perform/oversee method development for the complex bioanalytical assays requested by our clients (including small molecules, large molecules, and new modalities at all stages of the development cycle). Lead transfer of the methods to study delivery group for validation and sample analysis, and monitoring study progress as the methods are employed. Serve as the SME for complex bioanalytical assays (scientific rationale, sample preparation, chromatography, mass spectrometry, hybrid applications, trouble shooting etc). Leadership & Mentoring Mentor and train junior and mid level scientists on advanced assay design, troubleshooting, data analysis, regulatory requirements and GxP documentation. Delegate responsibilities and review deliverables to ensure scientific rigor, data integrity, and on time delivery. Scientific Excellence & External Engagement Drive continuous improvement through internal audits, protocol enhancements, and corrective preventive action initiatives. Represent the company at scientific conferences, workshops, and in peer reviewed publications to showcase our capabilities and thought leadership. Qualifications & Experience PhD in Chemistry, Biochemistry, Biology or related discipline with 2 years' industry experience OR MSc/BSc in a relevant field with 7 years' hands on experience. Deep expertise in regulated bioanalytical environments (GLP/GCP) and familiarity with ICH bioanalytical guidelines. Demonstrated track record leading/performing development of bioanalytical LC MS assays for PK and/or PD applications in biological fluids and tissues using triple quadrupole instruments. Excellent leadership, project management, and cross functional collaboration skills. Proven experience in business facing roles: proposal writing, client presentations, and technical negotiations. Strong written and verbal communication skills in English. Preferred Skills & Experience Experience in the bioanalytical quantitation of large molecules and new modalities using LC MS. History of leading or co authoring peer reviewed publications or patents in bioanalysis. Performed role of Study Director/ Principal Investigator/ Responsible Scientist in the support of regulatory studies. Bioanalytical CRO experience. Experienced user of high resolution mass spectrometers. Experience of interactions with health authorities (FDA, EMA, MHRA).
Feb 04, 2026
Full time
Job Purpose The Principal Scientist I (Mass Spectrometry) aids in driving strategic scientific growth within our mass spectrometry group by leading high impact value creation initiatives, mentoring junior staff, and expanding in house capabilities. You will support business development through scientific proposal writing, client interactions, and by serving as a subject matter expert on advanced bioanalytical assays with predominantly LC MS endpoints. Your leadership will champion scientific excellence, reinforce GxP compliance, and elevate our CRO's reputation via publications, workshops, and cross functional collaborations. Main Areas of Responsibility Business Development & Scientific Strategy Collaborate with BD teams to develop scientific content for proposals, drive technical discussions with clients, and cultivate long term relationships. Identify emerging industry needs and overseeing Value Creation Projects (VCPs) and advancing in house capabilities to expand our assay portfolio. Assay SME & Method Innovation Lead feasibility studies and perform/oversee method development for the complex bioanalytical assays requested by our clients (including small molecules, large molecules, and new modalities at all stages of the development cycle). Lead transfer of the methods to study delivery group for validation and sample analysis, and monitoring study progress as the methods are employed. Serve as the SME for complex bioanalytical assays (scientific rationale, sample preparation, chromatography, mass spectrometry, hybrid applications, trouble shooting etc). Leadership & Mentoring Mentor and train junior and mid level scientists on advanced assay design, troubleshooting, data analysis, regulatory requirements and GxP documentation. Delegate responsibilities and review deliverables to ensure scientific rigor, data integrity, and on time delivery. Scientific Excellence & External Engagement Drive continuous improvement through internal audits, protocol enhancements, and corrective preventive action initiatives. Represent the company at scientific conferences, workshops, and in peer reviewed publications to showcase our capabilities and thought leadership. Qualifications & Experience PhD in Chemistry, Biochemistry, Biology or related discipline with 2 years' industry experience OR MSc/BSc in a relevant field with 7 years' hands on experience. Deep expertise in regulated bioanalytical environments (GLP/GCP) and familiarity with ICH bioanalytical guidelines. Demonstrated track record leading/performing development of bioanalytical LC MS assays for PK and/or PD applications in biological fluids and tissues using triple quadrupole instruments. Excellent leadership, project management, and cross functional collaboration skills. Proven experience in business facing roles: proposal writing, client presentations, and technical negotiations. Strong written and verbal communication skills in English. Preferred Skills & Experience Experience in the bioanalytical quantitation of large molecules and new modalities using LC MS. History of leading or co authoring peer reviewed publications or patents in bioanalysis. Performed role of Study Director/ Principal Investigator/ Responsible Scientist in the support of regulatory studies. Bioanalytical CRO experience. Experienced user of high resolution mass spectrometers. Experience of interactions with health authorities (FDA, EMA, MHRA).
Let's fix hospitality, for good. Hospitality is tough - margins are thin, waste is high, and teams are stretched. But it doesn't have to be this hard. That's why we built Nory. Our CEO, Conor, knows the pain first hand. After founding and scaling Mad Egg in Ireland, he got fed up with juggling "market leading" systems, clunky spreadsheets, and endless printouts. So he set out to build the tool he wished he'd had from day one. Nory is an all knowing restaurant management system. It blends real time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it's operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins. And we're just getting started. Fresh off a Series B led by Kinnevik, we've grown to 70+ people across Ireland, the UK, and Spain - and demand is scaling faster than we ever imagined. We're now looking for a Senior AI Product Manager to join the Insights squad. In this role, you will be the primary driver of realising our Product vision of building an intelligent system that guides restaurants to be more profitable. What you'll be doing: Lead the team that acts as the "orchestra director" for intelligence across the product: aligning data, behaviour, and UX into one coherent system that gives visibility to our customers into their P&L in real time. Build core AI assistants that help drive profitability for our customers and the industry as a whole. Make it easy for other teams to build their own assistants by setting the right primitives and guardrails (think observability, memory, evals, frontend patterns, etc.). Work closely with the Head of Product and your engineering / design counterparts. Expect fast prototyping, rapid iteration, and ruthless focus on shipping useful, impactful AI assistants to production. What you'll bring: We're not looking for a 'standard' PM here. Of course, you need to have all the basics of good 'servant leadership' PM ing - from strong analytical skills to knowing how to rally a team behind a goal. Signs that you are the right person for the role: Entrepreneurial: You're a "barrel," not ammunition. You can aim yourself, spot the right problems, figure out exceptional strategies to win and move without being told what to build. You might have started a business in the past (digital or not) and you know that speed of execution + speed of iteration matters more than getting it 100% right on the first go. Technical enough: You won't thrive in this role without being fairly technical. You should understand code and be able to build small products / prototypes. Ideally, you should be comfortable with model reasoning and debugging weird AI behaviour. You should be actively building with AI, whether it's prototypes with v0 or demo features with Claude Code. Strong product instincts. You should be right often about what to build to solve a customer problem, even without data or existing benchmarks. We have a lot of product breadth, so we don't have the luxury of infinite iteration. You should be able to reason from first principles, empathise for customer needs and build the right products from the get go. Strong opinions, backed with data: We are a small, tight knit, high leverage Product Management team so we're not afraid to argue and disagree with each other. We do that with (a) low ego, (b) showing the data / the analysis and (c) a mindset of listening to understand, not listening to respond. (Bonus) Experience shipping AI end to end: Experience shipping AI features end to end and not having to explain what evals are to you is a big plus, but ultimately it's a bonus: we value your learning mindset > pedigree. If you're an exceptional builder and you're excited by what we're building, we'd love to hear from you. What you'll get in return: Competitive salary range depending on experience Meaningful equity, at Nory everyone is an owner! 35 days of paid leave per year (including bank holidays) Comprehensive private health insurance via Irish Life (Ireland) and Axa (UK) Enhanced parental leave and baby loss support Learning & development culture - €1000 personal annual budget + quarterly book budget ️ €250 home office workspace budget Regular team offsites & socials Work from anywhere for up to 3 months of the year Offices in either London , Dublin or Spain And much more How we work Our vision is to build a better future for the restaurant industry. One where operators are in control, margins are stronger, and frontline teams can build careers they're proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win - together. These are the values we live by: We serve up impact with a side of profit: We prioritise work that delivers real financial results for our restaurant partners. We prioritise speed of service: We move fast, unblock quickly, and deliver with urgency. We act like owners: We own problems, raise the bar, and build better every day. We win as a crew: We grow stronger through feedback, collaboration, and shared wins. We hire humans. At Nory, we believe that diverse teams build better products. We welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on gender, ethnicity, sexual orientation, religion, family status, age, disability, or race. What matters to us is how you think, how you work, and what you bring to the table. Please let us know if you require any adjustments so you can bring your best self to the interview process.
Feb 04, 2026
Full time
Let's fix hospitality, for good. Hospitality is tough - margins are thin, waste is high, and teams are stretched. But it doesn't have to be this hard. That's why we built Nory. Our CEO, Conor, knows the pain first hand. After founding and scaling Mad Egg in Ireland, he got fed up with juggling "market leading" systems, clunky spreadsheets, and endless printouts. So he set out to build the tool he wished he'd had from day one. Nory is an all knowing restaurant management system. It blends real time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it's operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins. And we're just getting started. Fresh off a Series B led by Kinnevik, we've grown to 70+ people across Ireland, the UK, and Spain - and demand is scaling faster than we ever imagined. We're now looking for a Senior AI Product Manager to join the Insights squad. In this role, you will be the primary driver of realising our Product vision of building an intelligent system that guides restaurants to be more profitable. What you'll be doing: Lead the team that acts as the "orchestra director" for intelligence across the product: aligning data, behaviour, and UX into one coherent system that gives visibility to our customers into their P&L in real time. Build core AI assistants that help drive profitability for our customers and the industry as a whole. Make it easy for other teams to build their own assistants by setting the right primitives and guardrails (think observability, memory, evals, frontend patterns, etc.). Work closely with the Head of Product and your engineering / design counterparts. Expect fast prototyping, rapid iteration, and ruthless focus on shipping useful, impactful AI assistants to production. What you'll bring: We're not looking for a 'standard' PM here. Of course, you need to have all the basics of good 'servant leadership' PM ing - from strong analytical skills to knowing how to rally a team behind a goal. Signs that you are the right person for the role: Entrepreneurial: You're a "barrel," not ammunition. You can aim yourself, spot the right problems, figure out exceptional strategies to win and move without being told what to build. You might have started a business in the past (digital or not) and you know that speed of execution + speed of iteration matters more than getting it 100% right on the first go. Technical enough: You won't thrive in this role without being fairly technical. You should understand code and be able to build small products / prototypes. Ideally, you should be comfortable with model reasoning and debugging weird AI behaviour. You should be actively building with AI, whether it's prototypes with v0 or demo features with Claude Code. Strong product instincts. You should be right often about what to build to solve a customer problem, even without data or existing benchmarks. We have a lot of product breadth, so we don't have the luxury of infinite iteration. You should be able to reason from first principles, empathise for customer needs and build the right products from the get go. Strong opinions, backed with data: We are a small, tight knit, high leverage Product Management team so we're not afraid to argue and disagree with each other. We do that with (a) low ego, (b) showing the data / the analysis and (c) a mindset of listening to understand, not listening to respond. (Bonus) Experience shipping AI end to end: Experience shipping AI features end to end and not having to explain what evals are to you is a big plus, but ultimately it's a bonus: we value your learning mindset > pedigree. If you're an exceptional builder and you're excited by what we're building, we'd love to hear from you. What you'll get in return: Competitive salary range depending on experience Meaningful equity, at Nory everyone is an owner! 35 days of paid leave per year (including bank holidays) Comprehensive private health insurance via Irish Life (Ireland) and Axa (UK) Enhanced parental leave and baby loss support Learning & development culture - €1000 personal annual budget + quarterly book budget ️ €250 home office workspace budget Regular team offsites & socials Work from anywhere for up to 3 months of the year Offices in either London , Dublin or Spain And much more How we work Our vision is to build a better future for the restaurant industry. One where operators are in control, margins are stronger, and frontline teams can build careers they're proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win - together. These are the values we live by: We serve up impact with a side of profit: We prioritise work that delivers real financial results for our restaurant partners. We prioritise speed of service: We move fast, unblock quickly, and deliver with urgency. We act like owners: We own problems, raise the bar, and build better every day. We win as a crew: We grow stronger through feedback, collaboration, and shared wins. We hire humans. At Nory, we believe that diverse teams build better products. We welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on gender, ethnicity, sexual orientation, religion, family status, age, disability, or race. What matters to us is how you think, how you work, and what you bring to the table. Please let us know if you require any adjustments so you can bring your best self to the interview process.
Freelance Design Manager High-Rise Location: Stoke Newington Contract: Freelance, minimum 6 months We are seeking an experienced Design Manager to join our team on a high-profile high-rise development in Central London . This freelance position offers the opportunity to work on a landmark scheme, collaborating with a leading project team and overseeing design delivery through critical phases of the project. Key Responsibilities: Lead the coordination of design information between consultants, subcontractors, and the project team. Manage the design programme to align with project milestones and construction activities. Ensure design deliverables meet statutory, regulatory, and client requirements. Proactively resolve technical queries and drive solutions in a fast-paced environment. Facilitate design workshops and liaise closely with architects, engineers, and specialist consultants. Report progress and key risks to the Project Director. Requirements: Proven experience as a Design Manager (minimum 5 years), ideally on large-scale high-rise or complex commercial/residential schemes in London. Strong knowledge of UK building regulations and high-rise construction methodologies. Excellent communication and stakeholder management skills. Ability to work independently, with a proactive and solutions-focused approach. Degree or equivalent in Architecture, Engineering, or Construction Management (preferred).
Feb 04, 2026
Contractor
Freelance Design Manager High-Rise Location: Stoke Newington Contract: Freelance, minimum 6 months We are seeking an experienced Design Manager to join our team on a high-profile high-rise development in Central London . This freelance position offers the opportunity to work on a landmark scheme, collaborating with a leading project team and overseeing design delivery through critical phases of the project. Key Responsibilities: Lead the coordination of design information between consultants, subcontractors, and the project team. Manage the design programme to align with project milestones and construction activities. Ensure design deliverables meet statutory, regulatory, and client requirements. Proactively resolve technical queries and drive solutions in a fast-paced environment. Facilitate design workshops and liaise closely with architects, engineers, and specialist consultants. Report progress and key risks to the Project Director. Requirements: Proven experience as a Design Manager (minimum 5 years), ideally on large-scale high-rise or complex commercial/residential schemes in London. Strong knowledge of UK building regulations and high-rise construction methodologies. Excellent communication and stakeholder management skills. Ability to work independently, with a proactive and solutions-focused approach. Degree or equivalent in Architecture, Engineering, or Construction Management (preferred).
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 04, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Head of Project Management (Construction Consultancy) Building Surveyor led Project Management Preston Competitive salary plus car allowance, performance bonus, hybrid working, 25 days holiday plus bank holidays, 5 percent employer pension, professional fees paid and a strong benefits package. Clear progression to Management Board level and equity for the right individual. Known for a genuinely vibrant and down to earth culture with regular socials. We are working with a growing multi disciplinary property consultancy of around 40 people, with established offices across the North West and a strong team of 20 based in Preston. The business has built a reputation for high quality delivery, long term client relationships and a culture where people are trusted, challenged and supported to lead. They are now seeking an ambitious and technically strong Head of Projects as part of a planned succession move within the business. This is a genuine leadership position, not a relabelled senior Project Manager role. You will take ownership of an established and successful Project Management service with live work, strong client relationships and a capable team already in place. Reporting directly to the Commercial Director, you will help shape the direction and performance of the Project Management service while embedding consistency across offices. For the right person, there is a clear and realistic pathway to Management Board participation and equity. The role combines strategic leadership, client ownership and hands on oversight of complex projects. It suits a Building Surveyor led Project Manager who wants genuine authority, long term influence and responsibility for outcomes, not just delivery. Responsibilities Full ownership of the Project Management service including performance, growth and delivery standards Lead and develop a high performing project delivery team, building future leaders and holding people to account Maintain and grow key client relationships while driving repeat business and service line growth Oversee and lead complex and strategic projects, acting as the escalation point for delivery issues Embed consistent processes and standards across offices while encouraging collaboration and knowledge sharing Contribute to business strategy and act as a senior voice within the leadership team Work closely with other service line leads to drive cross selling and joined up delivery The Person: Building Surveyor background with strong Project Management credentials Operating at Associate Director or Director level, or ready to step into full service line leadership Technically confident and comfortable challenging design teams, consultants and contractors Motivated by building something long term within a growing business Apply Apply directly or contact Hannah Wade at (url removed) for a confidential discussion.
Feb 04, 2026
Full time
Head of Project Management (Construction Consultancy) Building Surveyor led Project Management Preston Competitive salary plus car allowance, performance bonus, hybrid working, 25 days holiday plus bank holidays, 5 percent employer pension, professional fees paid and a strong benefits package. Clear progression to Management Board level and equity for the right individual. Known for a genuinely vibrant and down to earth culture with regular socials. We are working with a growing multi disciplinary property consultancy of around 40 people, with established offices across the North West and a strong team of 20 based in Preston. The business has built a reputation for high quality delivery, long term client relationships and a culture where people are trusted, challenged and supported to lead. They are now seeking an ambitious and technically strong Head of Projects as part of a planned succession move within the business. This is a genuine leadership position, not a relabelled senior Project Manager role. You will take ownership of an established and successful Project Management service with live work, strong client relationships and a capable team already in place. Reporting directly to the Commercial Director, you will help shape the direction and performance of the Project Management service while embedding consistency across offices. For the right person, there is a clear and realistic pathway to Management Board participation and equity. The role combines strategic leadership, client ownership and hands on oversight of complex projects. It suits a Building Surveyor led Project Manager who wants genuine authority, long term influence and responsibility for outcomes, not just delivery. Responsibilities Full ownership of the Project Management service including performance, growth and delivery standards Lead and develop a high performing project delivery team, building future leaders and holding people to account Maintain and grow key client relationships while driving repeat business and service line growth Oversee and lead complex and strategic projects, acting as the escalation point for delivery issues Embed consistent processes and standards across offices while encouraging collaboration and knowledge sharing Contribute to business strategy and act as a senior voice within the leadership team Work closely with other service line leads to drive cross selling and joined up delivery The Person: Building Surveyor background with strong Project Management credentials Operating at Associate Director or Director level, or ready to step into full service line leadership Technically confident and comfortable challenging design teams, consultants and contractors Motivated by building something long term within a growing business Apply Apply directly or contact Hannah Wade at (url removed) for a confidential discussion.
Technical Theatre Graduate Assistant 2026 We are seeking an outstanding Technical Theatre Graduate Assistant (TTGA) to aid in the technical workings of a very busy and vibrant Performing Arts Department, here at Charterhouse. We are particularly interested in industry professionals, preferably Technical Theatre/Stage Management trained at Drama School, who are perhaps looking to diversify into education. The candidate must be competent and skilled in all technical areas of Theatre. We expect that they should be qualified, committed, energetic, confident, charismatic, empathetic, kind, and inspiring to our pupils and possess excellent team skills. Person Specification: The TTGA will be a graduate from either a University or Drama College and will be able to offer practical Theatre skills, entering fully into the technical aspect of the Department whether it be building, rigging, operating, teaching, programming, mentoring or supporting other department staff. The TTGA will also assist in administrative duties as well as House boarding duties. The TTGA will be a trained and skilled technician but will also bring their own personality, specialist skills and interests to a varied, ambitious and dynamic department. Application Process Applications should be made in accordance with the School's application and safer recruitment procedures, via the School's website, selecting the relevant vacancy. The selected vacancy link will take you to our online recruitment system and give you the opportunity to register and complete an application form. You will also have the opportunity to upload your latest CV. All successful job applicants will be required to undertake a Criminal Record check and to undergo child protection screening. Visit our website - Employment Opportunities We are creating an inclusive culture where all forms of diversity are seen and valued - for our pupils, for our staff. A culture that supports the enduring Charterhouse education provided to pupils in our global and multi-cultural environment. Join us now to be a part of it. If candidates would like an informal conversation before applying, Dean Chisnall (Director of Performing Arts) would be very happy to talk with you. Please contact him by email ( ) to arrange a mutually convenient time. We encourage applicants to apply promptly as we will review each application upon submission and will close this job when we have appointed the successful candidate.
Feb 04, 2026
Full time
Technical Theatre Graduate Assistant 2026 We are seeking an outstanding Technical Theatre Graduate Assistant (TTGA) to aid in the technical workings of a very busy and vibrant Performing Arts Department, here at Charterhouse. We are particularly interested in industry professionals, preferably Technical Theatre/Stage Management trained at Drama School, who are perhaps looking to diversify into education. The candidate must be competent and skilled in all technical areas of Theatre. We expect that they should be qualified, committed, energetic, confident, charismatic, empathetic, kind, and inspiring to our pupils and possess excellent team skills. Person Specification: The TTGA will be a graduate from either a University or Drama College and will be able to offer practical Theatre skills, entering fully into the technical aspect of the Department whether it be building, rigging, operating, teaching, programming, mentoring or supporting other department staff. The TTGA will also assist in administrative duties as well as House boarding duties. The TTGA will be a trained and skilled technician but will also bring their own personality, specialist skills and interests to a varied, ambitious and dynamic department. Application Process Applications should be made in accordance with the School's application and safer recruitment procedures, via the School's website, selecting the relevant vacancy. The selected vacancy link will take you to our online recruitment system and give you the opportunity to register and complete an application form. You will also have the opportunity to upload your latest CV. All successful job applicants will be required to undertake a Criminal Record check and to undergo child protection screening. Visit our website - Employment Opportunities We are creating an inclusive culture where all forms of diversity are seen and valued - for our pupils, for our staff. A culture that supports the enduring Charterhouse education provided to pupils in our global and multi-cultural environment. Join us now to be a part of it. If candidates would like an informal conversation before applying, Dean Chisnall (Director of Performing Arts) would be very happy to talk with you. Please contact him by email ( ) to arrange a mutually convenient time. We encourage applicants to apply promptly as we will review each application upon submission and will close this job when we have appointed the successful candidate.
Director of Building Services - Cambridge Are you an experienced building services leader looking for your next strategic challenge? A thriving multidisciplinary property and construction consultancy is recruiting a Senior Director of Building Services to lead, grow and shape their engineering team. This is an exceptional opportunity to take ownership of a talented building services design team and play a major role in driving project excellence, client relationships and business growth within a well-established consultancy. Responsibilities Lead and develop the building services team, ensuring high quality technical delivery, performance management and professional development. Act as a key client-facing figure, cultivating and maintaining strong relationships with existing and new clients. Drive commercial success by securing new work, managing fee income and overseeing financial performance against targets. Collaborate with senior leaders across disciplines to contribute to wider business strategy and integrated multidisciplinary solutions. Provide technical expertise to other engineers/designers and ensure technical competence through continual professional development. About the Building Services Director - Skills & Experience Proven track record in building services leadership, with strong experience in business development and financial management. Chartered or degree-level background in building services, mechanical or electrical engineering (CEng/MSc desirable). Excellent communicator with the ability to engage clients and inspire teams. Commercially astute with a passion for delivering technically excellent and commercially successful engineering solutions. Excellent financial control and awareness of projections, targets and pipeline management. Proved Business Development track record Must have a full clean driving license and access to own transport. Comprehensive and demonstrable CPD in appropriate subjects What's on offer Salary: £90,000 - £95,000 Discretionary Bonus 25 days annual leave plus bank holidays, with additional leave over the festive period. Competitive salary with regular market benchmarking and reviews. Employer pension contribution. Health cash plan. Support for professional memberships and ongoing training. Structured development, mentoring and internal coaching. Family-friendly employment policies. Cycle to Work scheme. On-site parking at regional offices. Season ticket loan where applicable. Death in service cover. Early finish incentives linked to company performance. Paid volunteering leave (up to two days per year). Health and mental wellbeing initiatives. Employee referral programme. Regular team and social events fully funded by the business. If you are a Building Services Director, considering your opportunities please contact Megan Cole at Brandon James REF: 21275MC
Feb 04, 2026
Full time
Director of Building Services - Cambridge Are you an experienced building services leader looking for your next strategic challenge? A thriving multidisciplinary property and construction consultancy is recruiting a Senior Director of Building Services to lead, grow and shape their engineering team. This is an exceptional opportunity to take ownership of a talented building services design team and play a major role in driving project excellence, client relationships and business growth within a well-established consultancy. Responsibilities Lead and develop the building services team, ensuring high quality technical delivery, performance management and professional development. Act as a key client-facing figure, cultivating and maintaining strong relationships with existing and new clients. Drive commercial success by securing new work, managing fee income and overseeing financial performance against targets. Collaborate with senior leaders across disciplines to contribute to wider business strategy and integrated multidisciplinary solutions. Provide technical expertise to other engineers/designers and ensure technical competence through continual professional development. About the Building Services Director - Skills & Experience Proven track record in building services leadership, with strong experience in business development and financial management. Chartered or degree-level background in building services, mechanical or electrical engineering (CEng/MSc desirable). Excellent communicator with the ability to engage clients and inspire teams. Commercially astute with a passion for delivering technically excellent and commercially successful engineering solutions. Excellent financial control and awareness of projections, targets and pipeline management. Proved Business Development track record Must have a full clean driving license and access to own transport. Comprehensive and demonstrable CPD in appropriate subjects What's on offer Salary: £90,000 - £95,000 Discretionary Bonus 25 days annual leave plus bank holidays, with additional leave over the festive period. Competitive salary with regular market benchmarking and reviews. Employer pension contribution. Health cash plan. Support for professional memberships and ongoing training. Structured development, mentoring and internal coaching. Family-friendly employment policies. Cycle to Work scheme. On-site parking at regional offices. Season ticket loan where applicable. Death in service cover. Early finish incentives linked to company performance. Paid volunteering leave (up to two days per year). Health and mental wellbeing initiatives. Employee referral programme. Regular team and social events fully funded by the business. If you are a Building Services Director, considering your opportunities please contact Megan Cole at Brandon James REF: 21275MC
Senior Engineer A leading house builder have a requirement for a Senior Engineer to join their Technical team to assist with the delivery of new build developments. Working closely with the Engineering manager and Technical Director you will play a key role within the engineering function for new build developments in the region. You will oversee the Engineering function to ensure engineering tasks a
Feb 04, 2026
Full time
Senior Engineer A leading house builder have a requirement for a Senior Engineer to join their Technical team to assist with the delivery of new build developments. Working closely with the Engineering manager and Technical Director you will play a key role within the engineering function for new build developments in the region. You will oversee the Engineering function to ensure engineering tasks a
Murphy is recruiting for a title to work with Energy on the Norwich to Tilbury scheme, as part of our delivery of the Great Grid partnership (GGP) The project is currently in the process of mobilising the project teams in order to support the early works, inclusive of DCO support, ahead of site commencement Mid 2027. The works are currently split between our regional office in Stone Cross (Warrington), with GGP support in Birmingham and working with the Client based in Bury St Edmunds. Once the site is mobilised the teams will be based on site with locations in and around the Colchester and Braintree areas. Construction works are currently planned between Mid 2027 and Mid 2031 Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support ground breaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries A day in the life of a Murphy Senior Project Manager: To be fully accountable for the delivery of the projects, ensuring it is completed safely, on time, in accordance with the contract requirements and to budget. Overall management and coordination of the Project delivery, including the multiple disciplines involved in large scale projects Sets the overall standard on the projects/contract. Ensure the project requirements are identified and delivered. Identify issues and ensure they are resolved in a controlled and timely manner. To ensure contract programmes are planned, reviewed, and delivered. Line management of Project, Construction Site and Engineering Managers Responsible for effective client relationship management, collaborative approach and providing updates to internal and external stakeholders on project/contract progress. Ensures operating plans are in place to ensure sufficient resources and materials are in place. Will be expected to resolve most operational issues with any business-critical issues referred to the Project Director. Responsible for all commercial activities associated with the project including the delivery of the gross margin, management of cost control and other key commercial and financial metrics. Overall performance management of subcontractors of the gross margin, management of cost control and other key commercial and financial metrics. Still interested, does this sound like you? Experience in delivering HV Transmission & Distribution or major civils projects. Experience within a Project Managerial role HNC / HND or NVQ Level 5 (or Degree) Experience of working on complex multi-discipline Enhancement projects, delivering within programme and cost controls Excellent stakeholder management skills, able to develop close working relationships with clients and subcontractors.
Feb 04, 2026
Full time
Murphy is recruiting for a title to work with Energy on the Norwich to Tilbury scheme, as part of our delivery of the Great Grid partnership (GGP) The project is currently in the process of mobilising the project teams in order to support the early works, inclusive of DCO support, ahead of site commencement Mid 2027. The works are currently split between our regional office in Stone Cross (Warrington), with GGP support in Birmingham and working with the Client based in Bury St Edmunds. Once the site is mobilised the teams will be based on site with locations in and around the Colchester and Braintree areas. Construction works are currently planned between Mid 2027 and Mid 2031 Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support ground breaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries A day in the life of a Murphy Senior Project Manager: To be fully accountable for the delivery of the projects, ensuring it is completed safely, on time, in accordance with the contract requirements and to budget. Overall management and coordination of the Project delivery, including the multiple disciplines involved in large scale projects Sets the overall standard on the projects/contract. Ensure the project requirements are identified and delivered. Identify issues and ensure they are resolved in a controlled and timely manner. To ensure contract programmes are planned, reviewed, and delivered. Line management of Project, Construction Site and Engineering Managers Responsible for effective client relationship management, collaborative approach and providing updates to internal and external stakeholders on project/contract progress. Ensures operating plans are in place to ensure sufficient resources and materials are in place. Will be expected to resolve most operational issues with any business-critical issues referred to the Project Director. Responsible for all commercial activities associated with the project including the delivery of the gross margin, management of cost control and other key commercial and financial metrics. Overall performance management of subcontractors of the gross margin, management of cost control and other key commercial and financial metrics. Still interested, does this sound like you? Experience in delivering HV Transmission & Distribution or major civils projects. Experience within a Project Managerial role HNC / HND or NVQ Level 5 (or Degree) Experience of working on complex multi-discipline Enhancement projects, delivering within programme and cost controls Excellent stakeholder management skills, able to develop close working relationships with clients and subcontractors.
Senior Land Management Agreement Officer Role ID: 204152 Location: Flexible Grade/Salary range: 6: £42,662 - £46,662 Working pattern: Part-time Contract type: Permanent Closing date: 15/02/2026 The role This is a unique opportunity to lead Natural Resources Wales' Land Management Agreement (LMA) programme, a Grant in Aid funded initiative at the heart of protecting and restoring Wales' most important natural places. Your work will directly contribute to tackling the Nature Emergency and delivering the ambitions set out in NRW's Corporate Plan, making a tangible difference to the future of Wales' environment. You'll work closely with Area Teams and colleagues across multiple Directorates to drive the programme's delivery, ensuring objectives are met and progress is clearly tracked. You'll oversee governance, monitor milestones, and provide confident, timely reporting that supports transparency and strong programme management. Drawing on your technical expertise, you'll interpret and apply relevant legislation to ensure the LMA programme remains compliant, effective and forward looking. You'll help shape the systems, processes and ways of working that keep the programme robust and efficient, enabling NRW to secure long term, positive outcomes for nature across Wales. As an organisation we support flexible working. You will be contracted to the closest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams 11th - 13th March 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. What you will do Lead and co-ordinate specialist technical advice and guidance from a range of sources, including specialists within NRW, to ensure that options developed and decisions made are based on sound technical judgement, in line with current legislation, evidence and best practice Work with a virtual team, other NRW staff and external stakeholders, to plan and monitor the detailed programme of Grant-in-Aid funded Land Management Agreements for Protected Sites. Develop and manage contracts covering specific aspects of the programme. Maintain detailed records of programme progress and deliver reports to agreed timescales and milestones. Collate and analyse monitoring data to quantify the effectiveness of the programme. Present and share results and learning via written reports, dashboards and presentations, internally and externally. Support and actively contribute to regular meetings of the related governance group. Communicate effectively both at a local and national level with a variety of internal and external audiences. Manage the allocated programme budget and associated contractors to meet value for money and spend profile requirements. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Educated to a minimum of degree level in an environmental subject, or equivalent demonstratable experience. Awareness of Welsh and UK legislation, drivers and opportunities relating to Protected Sites in Wales and knowledge and experience of land management approaches and Land Management Agreements to deliver related outcomes. Significant experience of programme and/or multi-project management including planning and monitoring of budgets and risk management. Strong ICT skills including Microsoft Office and data collation, analysis and management skills essential and knowledge of GIS desirable. Excellent communication skills including report writing, presentation and use of performance dashboards for a variety of audiences. Excellent team working skills including the ability to work in a matrix management style with multiple teams and individuals across places, functions and Directorates. Experience of developing and managing contracts effectively. Welsh Language level requirements Essential: Level A1 - Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Feb 04, 2026
Full time
Senior Land Management Agreement Officer Role ID: 204152 Location: Flexible Grade/Salary range: 6: £42,662 - £46,662 Working pattern: Part-time Contract type: Permanent Closing date: 15/02/2026 The role This is a unique opportunity to lead Natural Resources Wales' Land Management Agreement (LMA) programme, a Grant in Aid funded initiative at the heart of protecting and restoring Wales' most important natural places. Your work will directly contribute to tackling the Nature Emergency and delivering the ambitions set out in NRW's Corporate Plan, making a tangible difference to the future of Wales' environment. You'll work closely with Area Teams and colleagues across multiple Directorates to drive the programme's delivery, ensuring objectives are met and progress is clearly tracked. You'll oversee governance, monitor milestones, and provide confident, timely reporting that supports transparency and strong programme management. Drawing on your technical expertise, you'll interpret and apply relevant legislation to ensure the LMA programme remains compliant, effective and forward looking. You'll help shape the systems, processes and ways of working that keep the programme robust and efficient, enabling NRW to secure long term, positive outcomes for nature across Wales. As an organisation we support flexible working. You will be contracted to the closest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams 11th - 13th March 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. What you will do Lead and co-ordinate specialist technical advice and guidance from a range of sources, including specialists within NRW, to ensure that options developed and decisions made are based on sound technical judgement, in line with current legislation, evidence and best practice Work with a virtual team, other NRW staff and external stakeholders, to plan and monitor the detailed programme of Grant-in-Aid funded Land Management Agreements for Protected Sites. Develop and manage contracts covering specific aspects of the programme. Maintain detailed records of programme progress and deliver reports to agreed timescales and milestones. Collate and analyse monitoring data to quantify the effectiveness of the programme. Present and share results and learning via written reports, dashboards and presentations, internally and externally. Support and actively contribute to regular meetings of the related governance group. Communicate effectively both at a local and national level with a variety of internal and external audiences. Manage the allocated programme budget and associated contractors to meet value for money and spend profile requirements. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Educated to a minimum of degree level in an environmental subject, or equivalent demonstratable experience. Awareness of Welsh and UK legislation, drivers and opportunities relating to Protected Sites in Wales and knowledge and experience of land management approaches and Land Management Agreements to deliver related outcomes. Significant experience of programme and/or multi-project management including planning and monitoring of budgets and risk management. Strong ICT skills including Microsoft Office and data collation, analysis and management skills essential and knowledge of GIS desirable. Excellent communication skills including report writing, presentation and use of performance dashboards for a variety of audiences. Excellent team working skills including the ability to work in a matrix management style with multiple teams and individuals across places, functions and Directorates. Experience of developing and managing contracts effectively. Welsh Language level requirements Essential: Level A1 - Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Senior Land Management Agreement Officer Role ID: 204152 Location: Flexible Grade/Salary range: 6: £42,662 - £46,662 Working pattern: Part-time Contract type: Permanent Closing date: 15/02/2026 The role This is a unique opportunity to lead Natural Resources Wales Land Management Agreement (LMA) programme, a Grant in Aid funded initiative at the heart of protecting and restoring Wales most important natural places. Your work will directly contribute to tackling the Nature Emergency and delivering the ambitions set out in NRW s Corporate Plan, making a tangible difference to the future of Wales environment. You ll work closely with Area Teams and colleagues across multiple Directorates to drive the programme s delivery, ensuring objectives are met and progress is clearly tracked. You ll oversee governance, monitor milestones, and provide confident, timely reporting that supports transparency and strong programme management. Drawing on your technical expertise, you ll interpret and apply relevant legislation to ensure the LMA programme remains compliant, effective and forward looking. You ll help shape the systems, processes and ways of working that keep the programme robust and efficient, enabling NRW to secure long term, positive outcomes for nature across Wales. As an organisation we support flexible working. You will be contracted to the closest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams 11th - 13th March 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. What you will do Lead and co-ordinate specialist technical advice and guidance from a range of sources, including specialists within NRW, to ensure that options developed and decisions made are based on sound technical judgement, in line with current legislation, evidence and best practice Work with a virtual team, other NRW staff and external stakeholders, to plan and monitor the detailed programme of Grant-in-Aid funded Land Management Agreements for Protected Sites. Develop and manage contracts covering specific aspects of the programme. Maintain detailed records of programme progress and deliver reports to agreed timescales and milestones. Collate and analyse monitoring data to quantify the effectiveness of the programme. Present and share results and learning via written reports, dashboards and presentations, internally and externally. Support and actively contribute to regular meetings of the related governance group. Communicate effectively both at a local and national level with a variety of internal and external audiences. Manage the allocated programme budget and associated contractors to meet value for money and spend profile requirements. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Educated to a minimum of degree level in an environmental subject, or equivalent demonstratable experience. Awareness of Welsh and UK legislation, drivers and opportunities relating to Protected Sites in Wales and knowledge and experience of land management approaches and Land Management Agreements to deliver related outcomes. Significant experience of programme and/or multi-project management including planning and monitoring of budgets and risk management. Strong ICT skills including Microsoft Office and data collation, analysis and management skills essential and knowledge of GIS desirable. Excellent communication skills including report writing, presentation and use of performance dashboards for a variety of audiences. Excellent team working skills including the ability to work in a matrix management style with multiple teams and individuals across places, functions and Directorates. Experience of developing and managing contracts effectively. Welsh Language level requirements Essential: Level A1 Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Feb 04, 2026
Full time
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Senior Land Management Agreement Officer Role ID: 204152 Location: Flexible Grade/Salary range: 6: £42,662 - £46,662 Working pattern: Part-time Contract type: Permanent Closing date: 15/02/2026 The role This is a unique opportunity to lead Natural Resources Wales Land Management Agreement (LMA) programme, a Grant in Aid funded initiative at the heart of protecting and restoring Wales most important natural places. Your work will directly contribute to tackling the Nature Emergency and delivering the ambitions set out in NRW s Corporate Plan, making a tangible difference to the future of Wales environment. You ll work closely with Area Teams and colleagues across multiple Directorates to drive the programme s delivery, ensuring objectives are met and progress is clearly tracked. You ll oversee governance, monitor milestones, and provide confident, timely reporting that supports transparency and strong programme management. Drawing on your technical expertise, you ll interpret and apply relevant legislation to ensure the LMA programme remains compliant, effective and forward looking. You ll help shape the systems, processes and ways of working that keep the programme robust and efficient, enabling NRW to secure long term, positive outcomes for nature across Wales. As an organisation we support flexible working. You will be contracted to the closest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams 11th - 13th March 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. What you will do Lead and co-ordinate specialist technical advice and guidance from a range of sources, including specialists within NRW, to ensure that options developed and decisions made are based on sound technical judgement, in line with current legislation, evidence and best practice Work with a virtual team, other NRW staff and external stakeholders, to plan and monitor the detailed programme of Grant-in-Aid funded Land Management Agreements for Protected Sites. Develop and manage contracts covering specific aspects of the programme. Maintain detailed records of programme progress and deliver reports to agreed timescales and milestones. Collate and analyse monitoring data to quantify the effectiveness of the programme. Present and share results and learning via written reports, dashboards and presentations, internally and externally. Support and actively contribute to regular meetings of the related governance group. Communicate effectively both at a local and national level with a variety of internal and external audiences. Manage the allocated programme budget and associated contractors to meet value for money and spend profile requirements. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Educated to a minimum of degree level in an environmental subject, or equivalent demonstratable experience. Awareness of Welsh and UK legislation, drivers and opportunities relating to Protected Sites in Wales and knowledge and experience of land management approaches and Land Management Agreements to deliver related outcomes. Significant experience of programme and/or multi-project management including planning and monitoring of budgets and risk management. Strong ICT skills including Microsoft Office and data collation, analysis and management skills essential and knowledge of GIS desirable. Excellent communication skills including report writing, presentation and use of performance dashboards for a variety of audiences. Excellent team working skills including the ability to work in a matrix management style with multiple teams and individuals across places, functions and Directorates. Experience of developing and managing contracts effectively. Welsh Language level requirements Essential: Level A1 Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Feb 04, 2026
Seasonal
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Associate / Principal Ecologist page is loaded Associate / Principal Ecologistlocations: Southampton, UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101013SLR has an excellent opportunity for an experienced ecological professional to join our European team at SLR's Associate or Principal level (grades run from Project - Senior - Associate - Principal - Technical Director) ideally based near our Shrewsbury or Birmingham office. You will play a key role in undertaking and delivering a range of projects across our business sectors, particularly including Renewables/Power, Energy Infrastructure and Built Environment. This role presents an exciting opportunity to be responsible for the delivery of ecology inputs to a wide range of projects, including renewables and residential development and corporate biodiversity policy and strategy. With over 200 experienced Ecology professionals undertaking a wide range of projects throughout the UK and Ireland, SLR Consulting leads the way in providing exemplar advice and services. We have a real passion for what we do and due to continued commercial success we have fantastic opportunities for experienced professionals to become part of the SLR team. The successful candidate would be able to demonstrate skills in a range of different areas of ecological consultancy practice, able to manage and mentor others in their chosen specialism and would ideally have an ecological specialism, whether it is habitat survey, protected species, ornithology or another skill. The candidate would also be able to demonstrate experience of business development, client and project management, preferably gained in a commercial consultancy environment. As a forward-thinking consultancy with ambitious growth plans, SLR is a global consultancy and offers significant potential for career development and enhancement depending on performance. Our One Team culture, and straightforward approach to project and budget management gives everyone the opportunity to progress and to work on interesting projects with valued clients. The role This key position you will manage and oversee ecological aspects of projects, in addition to providing support and mentorship for the growing team. Management of ecological aspects of development and land management projects, advising clients on schemes in the renewable energy, built environment, infrastructure and mining and minerals sectors Design and delivery of post-consent habitat management and monitoring strategies Preparation of fee proposals and scope of works, report writing and technical review of peer and sub-contractor reports Supervision and mentoring of ecology staff. Based on skills and experience, the role may also include staff management and leading work on particular ecological specialisms Scheduling, managing and ensuring delivery of complex ecological survey work packages on time and budget, using in-house and occasionally sub-contractor staff Liaising with other SLR technical teams on a variety of subjects including planning, landscape, hydrology, noise and air quality whilst working closely with senior members of the ecology team in other SLR offices in the UK and other regions Seeking opportunities through coordinated business development to expand ecology and other services and capabilities in the regionSLR are global leaders in sustainability solutions, helping our clients achieve their sustainability goals. We are a consultancy with over 4,000 employees across 6 regions in over 125 countries. Our 'one team' culture is at the heart of our business, providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance and a structured career framework with regular reviews offering outstanding opportunities for progression.Alongside 25 days' annual leave, with additional flexible bank holidays, we offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, with family friendly policies help balance the needs of professional and home life. About you With a passion for ecology, drive to deliver high quality work and for assisting the career development of other ecological professionals, you'll use your ecological specialism, whether it is habitat survey, protected species, ornithology or another skill, also able to demonstrate knowledge in a range of different areas of ecological consultancy practice. With an ability to lead and mentor others in your chosen specialism, you'll also have experience of business development, client and project management, preferably gained in a commercial consultancy environment. In addition you will bring: Demonstrable field survey skills, including surveying UK habitats, and survey and mitigation design for protected species Demonstrable skills in project management, planning work in line with health and safety procedures, budget management and technical report preparation Experience in the production and management of ecology chapters of Environmental Impact Assessments / Ecological Impact Assessments and Habitat Regulations Assessment Experience in producing ecological enhancement plans and designing appropriate measures into schemes from an early project stage A track record in project winning, delivery and management. Work experience within a range of sectors including renewables/power, infrastructure, built environmental and mining and minerals Relevant degree level qualification plus appropriate level of membership of CIEEM or equivalent Full driving licence valid in the UK Culture & Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive. We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent. Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR. SLR Commitment - All applicants with a disability who meet the essential requirements for the job will be guaranteed an interview in line with our Disability Confident Committed status.
Feb 04, 2026
Full time
Associate / Principal Ecologist page is loaded Associate / Principal Ecologistlocations: Southampton, UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101013SLR has an excellent opportunity for an experienced ecological professional to join our European team at SLR's Associate or Principal level (grades run from Project - Senior - Associate - Principal - Technical Director) ideally based near our Shrewsbury or Birmingham office. You will play a key role in undertaking and delivering a range of projects across our business sectors, particularly including Renewables/Power, Energy Infrastructure and Built Environment. This role presents an exciting opportunity to be responsible for the delivery of ecology inputs to a wide range of projects, including renewables and residential development and corporate biodiversity policy and strategy. With over 200 experienced Ecology professionals undertaking a wide range of projects throughout the UK and Ireland, SLR Consulting leads the way in providing exemplar advice and services. We have a real passion for what we do and due to continued commercial success we have fantastic opportunities for experienced professionals to become part of the SLR team. The successful candidate would be able to demonstrate skills in a range of different areas of ecological consultancy practice, able to manage and mentor others in their chosen specialism and would ideally have an ecological specialism, whether it is habitat survey, protected species, ornithology or another skill. The candidate would also be able to demonstrate experience of business development, client and project management, preferably gained in a commercial consultancy environment. As a forward-thinking consultancy with ambitious growth plans, SLR is a global consultancy and offers significant potential for career development and enhancement depending on performance. Our One Team culture, and straightforward approach to project and budget management gives everyone the opportunity to progress and to work on interesting projects with valued clients. The role This key position you will manage and oversee ecological aspects of projects, in addition to providing support and mentorship for the growing team. Management of ecological aspects of development and land management projects, advising clients on schemes in the renewable energy, built environment, infrastructure and mining and minerals sectors Design and delivery of post-consent habitat management and monitoring strategies Preparation of fee proposals and scope of works, report writing and technical review of peer and sub-contractor reports Supervision and mentoring of ecology staff. Based on skills and experience, the role may also include staff management and leading work on particular ecological specialisms Scheduling, managing and ensuring delivery of complex ecological survey work packages on time and budget, using in-house and occasionally sub-contractor staff Liaising with other SLR technical teams on a variety of subjects including planning, landscape, hydrology, noise and air quality whilst working closely with senior members of the ecology team in other SLR offices in the UK and other regions Seeking opportunities through coordinated business development to expand ecology and other services and capabilities in the regionSLR are global leaders in sustainability solutions, helping our clients achieve their sustainability goals. We are a consultancy with over 4,000 employees across 6 regions in over 125 countries. Our 'one team' culture is at the heart of our business, providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance and a structured career framework with regular reviews offering outstanding opportunities for progression.Alongside 25 days' annual leave, with additional flexible bank holidays, we offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, with family friendly policies help balance the needs of professional and home life. About you With a passion for ecology, drive to deliver high quality work and for assisting the career development of other ecological professionals, you'll use your ecological specialism, whether it is habitat survey, protected species, ornithology or another skill, also able to demonstrate knowledge in a range of different areas of ecological consultancy practice. With an ability to lead and mentor others in your chosen specialism, you'll also have experience of business development, client and project management, preferably gained in a commercial consultancy environment. In addition you will bring: Demonstrable field survey skills, including surveying UK habitats, and survey and mitigation design for protected species Demonstrable skills in project management, planning work in line with health and safety procedures, budget management and technical report preparation Experience in the production and management of ecology chapters of Environmental Impact Assessments / Ecological Impact Assessments and Habitat Regulations Assessment Experience in producing ecological enhancement plans and designing appropriate measures into schemes from an early project stage A track record in project winning, delivery and management. Work experience within a range of sectors including renewables/power, infrastructure, built environmental and mining and minerals Relevant degree level qualification plus appropriate level of membership of CIEEM or equivalent Full driving licence valid in the UK Culture & Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive. We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent. Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR. SLR Commitment - All applicants with a disability who meet the essential requirements for the job will be guaranteed an interview in line with our Disability Confident Committed status.
Royal College of Obstetricians and Gynaecologists
Southwark, London
About the role This is a defining moment to join the Royal College of Obstetricians and Gynaecologists (RCOG). As we approach our centenary and enter a new five-year strategic period, the College is in a strong position. We have ambitious plans for growth, innovation and our future impact on women's health globally. We are investing in the leadership, systems and capabilities that will help us deliver our mission. We have an exceptional opportunity for an Executive Director of Finance and Commercial to join the College and play a central role in shaping the future of women's health. As a member of the Executive Team, you will ensure the organisation has the financial resilience, commercial capability and operational foundations needed to turn strategy into sustained impact. You will lead a portfolio of directorates and work in close partnership with the Chief Executive, Board of Trustees and Executive colleagues. This is not a purely technical finance role. It is a senior leadership position with real influence across the organisation, combining stewardship with forward-looking commercial and strategic leadership. Key responsibilities: Provide strategic financial leadership and oversight, ensuring robust governance and value for money. Lead the development and delivery of innovative, sustainable commercial strategies. Steer the delivery and growth of our events and meetings business. Oversee the College's investment portfolios, pension scheme and trading company operations with appropriate risk management. Manage and develop high-performing teams across a portfolio of directorates including Finance and Commercial teams Model inclusive leadership and values-led organisational culture, supporting staff to excel in delivering the College's mission. This is a rare opportunity for a leader who enjoys shaping strategy, influencing complex organisations and making a tangible difference to women's health globally. For the full list of key responsibilities, please see the recruitment pack. About you This role requires a highly experienced financial and commercial leader with a deep understanding of charity governance and operations. You will be a credible, inclusive leader, comfortable operating at board level with experience guiding senior teams on financial and strategic matters. Requirements: Qualified accountant (ACA, ACCA, CIMA, CPFA or international equivalent) Deep understanding and experience of charity financial governance, audit, risk management and regulatory compliance Experience providing executive-level financial leadership in complex organisations, ideally within the charity or not-for-profit sector A strong track record of commercial decision-making and delivering sustainable income or growth Strategic judgement with the ability to balance opportunity, risk and long-term impact The ability to build trusted relationships, influence senior stakeholders and lead inclusive, high-performing teams Commitment to RCOG's mission to improve healthcare for women and girls globally. We welcome applications from candidates from all backgrounds, particularly those from underrepresented groups, including people with disabilities and Black, Asian, and minority ethnic candidates. We recognise that strong candidates may bring different career paths and experiences. If you are excited by the role and believe you can make a meaningful contribution, we encourage you to apply. Our culture and benefits You will be based at our London Bridge offices. While we offer hybrid working arrangements this role will require regular office attendance to ensure the visibility and collaboration expected of a senior organisational leader. We offer a supportive, values-led culture and a competitive benefits package, including: 10% employer pension contribution Life assurance and income protection schemes Interest-free season ticket loan Executive coaching and tailored learning and development 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January Enhanced wellbeing and family support Employee-led diversity networks Lifestyle discounts For a full list of the benefits we offer, please visit our careers site. How to apply You are asked to upload your CV and a supporting statement of up to two pages outlining your interest and how you meet the person specification. Please visit our careers website, rcog-careers.org , to download the full job pack. To arrange a confidential call with the current post holder to discuss this opportunity, please contact . Deadline for applications is 10am on 23 February 2026. Find out more: rcog.org.uk rcog-careers.org We are proud to be a Disability Confident Employer under the UK Government's Disability Confident Scheme . We take positive action in employing disabled people, please let us know if you wish to declare that you have a disability. If you require any adjustments to apply for this role please contact us via . We are happy to support with reasonable adjustments to accommodate individual needs throughout the recruitment process. Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. About us RCOG is a professional membership association dedicated to improving women's health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women's health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally. Our values of high standards, innovation, openness, inclusiveness and trust are at the centre of all we do.
Feb 04, 2026
Full time
About the role This is a defining moment to join the Royal College of Obstetricians and Gynaecologists (RCOG). As we approach our centenary and enter a new five-year strategic period, the College is in a strong position. We have ambitious plans for growth, innovation and our future impact on women's health globally. We are investing in the leadership, systems and capabilities that will help us deliver our mission. We have an exceptional opportunity for an Executive Director of Finance and Commercial to join the College and play a central role in shaping the future of women's health. As a member of the Executive Team, you will ensure the organisation has the financial resilience, commercial capability and operational foundations needed to turn strategy into sustained impact. You will lead a portfolio of directorates and work in close partnership with the Chief Executive, Board of Trustees and Executive colleagues. This is not a purely technical finance role. It is a senior leadership position with real influence across the organisation, combining stewardship with forward-looking commercial and strategic leadership. Key responsibilities: Provide strategic financial leadership and oversight, ensuring robust governance and value for money. Lead the development and delivery of innovative, sustainable commercial strategies. Steer the delivery and growth of our events and meetings business. Oversee the College's investment portfolios, pension scheme and trading company operations with appropriate risk management. Manage and develop high-performing teams across a portfolio of directorates including Finance and Commercial teams Model inclusive leadership and values-led organisational culture, supporting staff to excel in delivering the College's mission. This is a rare opportunity for a leader who enjoys shaping strategy, influencing complex organisations and making a tangible difference to women's health globally. For the full list of key responsibilities, please see the recruitment pack. About you This role requires a highly experienced financial and commercial leader with a deep understanding of charity governance and operations. You will be a credible, inclusive leader, comfortable operating at board level with experience guiding senior teams on financial and strategic matters. Requirements: Qualified accountant (ACA, ACCA, CIMA, CPFA or international equivalent) Deep understanding and experience of charity financial governance, audit, risk management and regulatory compliance Experience providing executive-level financial leadership in complex organisations, ideally within the charity or not-for-profit sector A strong track record of commercial decision-making and delivering sustainable income or growth Strategic judgement with the ability to balance opportunity, risk and long-term impact The ability to build trusted relationships, influence senior stakeholders and lead inclusive, high-performing teams Commitment to RCOG's mission to improve healthcare for women and girls globally. We welcome applications from candidates from all backgrounds, particularly those from underrepresented groups, including people with disabilities and Black, Asian, and minority ethnic candidates. We recognise that strong candidates may bring different career paths and experiences. If you are excited by the role and believe you can make a meaningful contribution, we encourage you to apply. Our culture and benefits You will be based at our London Bridge offices. While we offer hybrid working arrangements this role will require regular office attendance to ensure the visibility and collaboration expected of a senior organisational leader. We offer a supportive, values-led culture and a competitive benefits package, including: 10% employer pension contribution Life assurance and income protection schemes Interest-free season ticket loan Executive coaching and tailored learning and development 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January Enhanced wellbeing and family support Employee-led diversity networks Lifestyle discounts For a full list of the benefits we offer, please visit our careers site. How to apply You are asked to upload your CV and a supporting statement of up to two pages outlining your interest and how you meet the person specification. Please visit our careers website, rcog-careers.org , to download the full job pack. To arrange a confidential call with the current post holder to discuss this opportunity, please contact . Deadline for applications is 10am on 23 February 2026. Find out more: rcog.org.uk rcog-careers.org We are proud to be a Disability Confident Employer under the UK Government's Disability Confident Scheme . We take positive action in employing disabled people, please let us know if you wish to declare that you have a disability. If you require any adjustments to apply for this role please contact us via . We are happy to support with reasonable adjustments to accommodate individual needs throughout the recruitment process. Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. About us RCOG is a professional membership association dedicated to improving women's health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women's health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally. Our values of high standards, innovation, openness, inclusiveness and trust are at the centre of all we do.
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Feb 04, 2026
Full time
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
