About Horace Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette. As part of our international growth, we are looking for our future Store Manager for our second London boutique. Mission As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience. Your responsibilities will include: Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs. Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team. Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day. Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules. Field Strategy: Acting as a key player on the floor while developing a long-term commercial strategy for your point of sale. 1-Year Objectives Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators. Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training. Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion. Profile Hard Skills & Technical Expertise Retail Experience: You have at least 3 years of experience as a Store Manager. Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively. Administrative Management: Mastery of stock management, inventories, and schedule optimization. Key Competencies & Soft Skills Natural Leadership: You know how to inspire, motivate, and unite a team around common goals. Results-Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction. Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale. Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty. Equal Opportunity & Inclusion At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability. Culture Tools: Access to retail management tools. The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative. Recruitment Process Initial screening with our Head of Talent Acquisition to get to know you and understand your career goals. Interview with our Retail Director to discover our field operations and answer your questions. Interview with our CMO. Reference checks with former managers. Offers are generally sent within 48 hours following the final stage.
Feb 06, 2026
Full time
About Horace Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette. As part of our international growth, we are looking for our future Store Manager for our second London boutique. Mission As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience. Your responsibilities will include: Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs. Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team. Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day. Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules. Field Strategy: Acting as a key player on the floor while developing a long-term commercial strategy for your point of sale. 1-Year Objectives Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators. Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training. Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion. Profile Hard Skills & Technical Expertise Retail Experience: You have at least 3 years of experience as a Store Manager. Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively. Administrative Management: Mastery of stock management, inventories, and schedule optimization. Key Competencies & Soft Skills Natural Leadership: You know how to inspire, motivate, and unite a team around common goals. Results-Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction. Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale. Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty. Equal Opportunity & Inclusion At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability. Culture Tools: Access to retail management tools. The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative. Recruitment Process Initial screening with our Head of Talent Acquisition to get to know you and understand your career goals. Interview with our Retail Director to discover our field operations and answer your questions. Interview with our CMO. Reference checks with former managers. Offers are generally sent within 48 hours following the final stage.
Technical Manager - Abattoirs Salary: 40,000 - 45,000 Location: Crumlin, County Antrim Job Type: Full-time, Permanent Are you a Technical or QA professional from a Food Manufacturing background and looking for a role in a small but growing business that will give you complete responsibility and autonomy in your work? This expanding abattoir is raising the bar for animal welfare and food safety standards in the industry, having invested in modern facilities and achieving a BRC AA+ rating They have implemented thorough Quality Management Systems and HACCP plans, and they are now looking for a Technical Manager to take ownership of this while supporting the Managing Director with General Management duties. In this role you will be responsible for internal audits and external audit preparation, both for customers and organisations such as Red Tractor. You will also be responsible for HACCP planning, maintaining Food Safety & Hygiene standards, and ensuring SOPs and Risk Assessments are in place and adhered to. The ideal candidate will have previous experience in a Technical or Quality Assurance role in the Food Manufacturing sector, preferably in a meat processing environment, and will be comfortable engaging with Production staff when covering for the Abattoir Manager. This is a great opportunity for someone looking to inherit and maintain already strong systems, policies and procedures within a business that is committed to raising industry-wide standards. Day-to-day of the role: Providing training and guidance to staff for things such as Food Safety, Hygiene and Animal Welfare Standards Ensuring SOPs are reviewed, maintained and followed Regularly carrying out internal audits and overseeing audit readiness, addressing issues and non-conformances Acting as a point of contact for customers, handling any issues or queries Supporting with the day-to-day management of the abattoir, including management of Production staff Required Skills & Qualifications: Previous experience in a Technical or Quality Assurance role at the Coordinator, Supervisor or Manager level Recent experience in the Food Manufacturing industry, preferably in Meat Processing Additional experience in Production Management or Team Leadership is advantageous If you are interested in this position, click apply or contact Stuart Goble at Reed. Technical Manager, QA Manager, Quality Assurance, Production Manager, Abattoir, Meat Processing, FMCG, Food Manufacturing, Food Production, Agriculture, Farming, Food Processing, Belfast, Antrim, County Antrim, Northern Ireland, Crumlin
Feb 06, 2026
Full time
Technical Manager - Abattoirs Salary: 40,000 - 45,000 Location: Crumlin, County Antrim Job Type: Full-time, Permanent Are you a Technical or QA professional from a Food Manufacturing background and looking for a role in a small but growing business that will give you complete responsibility and autonomy in your work? This expanding abattoir is raising the bar for animal welfare and food safety standards in the industry, having invested in modern facilities and achieving a BRC AA+ rating They have implemented thorough Quality Management Systems and HACCP plans, and they are now looking for a Technical Manager to take ownership of this while supporting the Managing Director with General Management duties. In this role you will be responsible for internal audits and external audit preparation, both for customers and organisations such as Red Tractor. You will also be responsible for HACCP planning, maintaining Food Safety & Hygiene standards, and ensuring SOPs and Risk Assessments are in place and adhered to. The ideal candidate will have previous experience in a Technical or Quality Assurance role in the Food Manufacturing sector, preferably in a meat processing environment, and will be comfortable engaging with Production staff when covering for the Abattoir Manager. This is a great opportunity for someone looking to inherit and maintain already strong systems, policies and procedures within a business that is committed to raising industry-wide standards. Day-to-day of the role: Providing training and guidance to staff for things such as Food Safety, Hygiene and Animal Welfare Standards Ensuring SOPs are reviewed, maintained and followed Regularly carrying out internal audits and overseeing audit readiness, addressing issues and non-conformances Acting as a point of contact for customers, handling any issues or queries Supporting with the day-to-day management of the abattoir, including management of Production staff Required Skills & Qualifications: Previous experience in a Technical or Quality Assurance role at the Coordinator, Supervisor or Manager level Recent experience in the Food Manufacturing industry, preferably in Meat Processing Additional experience in Production Management or Team Leadership is advantageous If you are interested in this position, click apply or contact Stuart Goble at Reed. Technical Manager, QA Manager, Quality Assurance, Production Manager, Abattoir, Meat Processing, FMCG, Food Manufacturing, Food Production, Agriculture, Farming, Food Processing, Belfast, Antrim, County Antrim, Northern Ireland, Crumlin
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets. Attensi's team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. With 75 gamechangers based in London Attensi is growing at rocket speed and with our additional funding we are now taking our commercial team to new heights. Do you want to join our journey? Customer Success Manager - German Speaking As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. Their focus will be on strengthening our already relentless customer orientation within our most crucial and fastest growing accounts. This person will develop and grow relationships with existing large, multinational accounts ensuring the long-term success of our customer portfolio. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi's product suite can maximize impact for them. By understanding your clients' needs and challenges you will advise them on content roadmaps and building new content, helping them use their Attensi products in the best way possible to build long lasting partnerships which make continued use of our platform a no-brainer. You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your clients and will develop strong operational relationships with key stakeholders to ensure they achieve value from the partnership. You will join a close-knit team of 11 CS professionals, working closely with Account Managers, Account Directors, and Product Teams on new growth opportunities for your customers. If you have a passion for developing relationships and delivering real impact to large customers, this is a great opportunity to join a strong team in a fast growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact. What will you do here? The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence. Beyond that, your role will largely revolve around activities such as: Ensuring the happiness and success of 5-10 strategic accounts within the UK &DACH Regions. Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi's products can aid in solving some of their hardest organizational challenges. Mapping organizational challenges, training and development needs and co-developing solution content, creating proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer. Analysing and interpreting data and translating that data into clear and meaningful updates that deliver insights and prove value to your accounts. Developing powerful evaluation meetings that demonstrate real world impact against customers goals and driving Attensi's utilization as a key business tool and use these to inspire future content roadmaps. Explaining complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon. Translating customer business challenges for internal Attensi technical and product teams so that new features and product development occurs in step with what the market requires. Creating and delivering launch communication plans to ensure successful and impactful solution launches. Who are we looking for? We are looking for someone with drive, creativity, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and can put yourself in your clients' shoes to understand how to create value for them. You are not afraid of rolling up your sleeves and getting stuck in to complicated situations and have the tenacity and resilience to drive your ideas forwards until results are achieved. We are looking for someone smart, analytical, highly organized, commercial, empathetic, who is comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi. You are curious, love learning - and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people and being part of a team. The right person for our team will have: Native or full fluency in German. 5+ years of experience with customer-oriented work, in customer success or customer centric roles. Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical. Previous experience working with large, multi-national clients on a significant but focused portfolio of business, owning measurable impact. Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success. A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success. What do we offer? At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in an exciting environment surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company. Attensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person thrice weekly in our London offices near Southwark - or out meeting our clients in person, which we believe is the best way to create meaningful relationships. We work hard but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together! Are you a Game Changer?
Feb 06, 2026
Full time
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets. Attensi's team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. With 75 gamechangers based in London Attensi is growing at rocket speed and with our additional funding we are now taking our commercial team to new heights. Do you want to join our journey? Customer Success Manager - German Speaking As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. Their focus will be on strengthening our already relentless customer orientation within our most crucial and fastest growing accounts. This person will develop and grow relationships with existing large, multinational accounts ensuring the long-term success of our customer portfolio. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi's product suite can maximize impact for them. By understanding your clients' needs and challenges you will advise them on content roadmaps and building new content, helping them use their Attensi products in the best way possible to build long lasting partnerships which make continued use of our platform a no-brainer. You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your clients and will develop strong operational relationships with key stakeholders to ensure they achieve value from the partnership. You will join a close-knit team of 11 CS professionals, working closely with Account Managers, Account Directors, and Product Teams on new growth opportunities for your customers. If you have a passion for developing relationships and delivering real impact to large customers, this is a great opportunity to join a strong team in a fast growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact. What will you do here? The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence. Beyond that, your role will largely revolve around activities such as: Ensuring the happiness and success of 5-10 strategic accounts within the UK &DACH Regions. Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi's products can aid in solving some of their hardest organizational challenges. Mapping organizational challenges, training and development needs and co-developing solution content, creating proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer. Analysing and interpreting data and translating that data into clear and meaningful updates that deliver insights and prove value to your accounts. Developing powerful evaluation meetings that demonstrate real world impact against customers goals and driving Attensi's utilization as a key business tool and use these to inspire future content roadmaps. Explaining complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon. Translating customer business challenges for internal Attensi technical and product teams so that new features and product development occurs in step with what the market requires. Creating and delivering launch communication plans to ensure successful and impactful solution launches. Who are we looking for? We are looking for someone with drive, creativity, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and can put yourself in your clients' shoes to understand how to create value for them. You are not afraid of rolling up your sleeves and getting stuck in to complicated situations and have the tenacity and resilience to drive your ideas forwards until results are achieved. We are looking for someone smart, analytical, highly organized, commercial, empathetic, who is comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi. You are curious, love learning - and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people and being part of a team. The right person for our team will have: Native or full fluency in German. 5+ years of experience with customer-oriented work, in customer success or customer centric roles. Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical. Previous experience working with large, multi-national clients on a significant but focused portfolio of business, owning measurable impact. Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success. A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success. What do we offer? At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in an exciting environment surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company. Attensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person thrice weekly in our London offices near Southwark - or out meeting our clients in person, which we believe is the best way to create meaningful relationships. We work hard but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together! Are you a Game Changer?
Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development
Feb 06, 2026
Full time
Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development
Description We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach. The Role Responsible for all aspects of handling and broking Cargo accounts Ability to understand a client or prospect's business, coverage requirements and key issues Ability to manage relationships and negotiate placement with the relevant (re)insurance markets Prepare client / prospect and market presentations and documentation Determine appropriate solutions, structuring and pricing Identify appropriate markets and determine placing strategy Create and grow relationships with underwriters in UK and international markets Experience in pricing and designing conceptual programmes Assist with the department's sales processes and the development of new business Ensure ongoing compliance with wtw guidelines and procedures Ensure good relationships and communication with other wtw associates Understand and use relevant wtw systems Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling. Qualifications What you'll bring Preferably ACII qualified or equivalent industry experience A proven track record in Cargo Insurance Broking or Underwriting Good communication, negotiation and interpersonal skills Excellent technical skills Ability to assimilate and apply large volumes of information rapidly Negotiation skills coupled with the ability to be flexible and innovative Ability to work both independently and as part of a wider team Able to priorities, manage deadlines and work under pressure Comfortable explaining complex concepts and making recommendations to clients/client servicing teams Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements. Good IT skills with excellent Word and Excel usage capability What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 06, 2026
Full time
Description We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach. The Role Responsible for all aspects of handling and broking Cargo accounts Ability to understand a client or prospect's business, coverage requirements and key issues Ability to manage relationships and negotiate placement with the relevant (re)insurance markets Prepare client / prospect and market presentations and documentation Determine appropriate solutions, structuring and pricing Identify appropriate markets and determine placing strategy Create and grow relationships with underwriters in UK and international markets Experience in pricing and designing conceptual programmes Assist with the department's sales processes and the development of new business Ensure ongoing compliance with wtw guidelines and procedures Ensure good relationships and communication with other wtw associates Understand and use relevant wtw systems Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling. Qualifications What you'll bring Preferably ACII qualified or equivalent industry experience A proven track record in Cargo Insurance Broking or Underwriting Good communication, negotiation and interpersonal skills Excellent technical skills Ability to assimilate and apply large volumes of information rapidly Negotiation skills coupled with the ability to be flexible and innovative Ability to work both independently and as part of a wider team Able to priorities, manage deadlines and work under pressure Comfortable explaining complex concepts and making recommendations to clients/client servicing teams Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements. Good IT skills with excellent Word and Excel usage capability What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
IMS Administrator Location: Nuneaton / Midlands Full-time, Hybrid option after probation Salary £28,000 Are you a detail-driven professional with a passion for organisation, governance, and continuous improvement? We re supporting a leading organisation within the engineering and infrastructure sector in their search for an IMS Administrator to join their growing Assurance team. This is an exciting opportunity to play a pivotal role in maintaining and developing the company s Integrated Management System (IMS) ensuring compliance with ISO standards and driving continual improvement across all business functions. The Role As the IMS Administrator, you ll be responsible for coordinating and maintaining all processes within the Integrated Management System. You ll work closely with teams across the business to ensure full alignment with ISO standards, handle documentation control, and manage system change requests. Ensure all processes required for the Integrated Management System (IMS) are established, implemented and maintained in line with EMR s corporate framework and the requirements of ISO 9001 (Quality), ISO 14001 (Environmental), ISO 45001 (Health & Safety), ISO 50001 (Energy) and ISO 27001 (Information Security). Key Responsibilities IMS Governance & Document Control Ensure IMS documentation is kept current, controlled, and compliant with approvals workflow. Oversee version control, permissions, document structure, metadata, and accessibility within the IMS DCC. Ensure all IMS documentation changes are formally approved by the Assurance Business Partner prior to upload or release. Ensure Document Owners maintain accountability for technical correctness of controlled documents. Provide support and guidance to Document Owners on governance requirements and document control processes. Support the rollout of the IMS Governance Improvement Project roadmap DCC Change Request Management Act as the central coordinator for all IMS DCC change requests, ensuring requests are logged, tracked, and completed within planned timescales. Manage the DCC Change Request Log, ensuring accuracy, version control, and timely closure. Review incoming change requests for completeness, assign ownership where appropriate, and communicate acknowledgements and progress updates to requestors. Escalate overdue or high-risk changes to the Assurance Business Partner for visibility and resolution. Provide monthly summary reports highlighting trends, recurring issues, and improvement opportunities IMS Documentation & Governance Project Delivery Support delivery of the IMS Governance Improvement Project, with focus on standardisation, strengthened document control and alignment with the EMR Toolkit. Facilitate structured review and approval processes for IMS controlled documents, ensuring updates are reviewed by relevant Document Owners prior to upload to IMS DCC. Maintain the IMS DCC as an auditable system, including permissions, access levels, and document referencing. Collate monthly IMS updates summarising key documentation changes and improvements through the IMS Governance Dashboard. Key Performance Indicators (KPIs) Performance will be measured against: DCC Change Request completion within target timescales (%) Compliance and accuracy of documentation (audit findings) Stakeholder feedback on responsiveness and support IMS Governance Improvement Project milestone delivery Continuous Improvement Promote innovation, simplification and continual improvement across IMS processes. Identify and support opportunities to consolidate like-for-like documents to eliminate duplication and simplify access. Provide guidance and support to users on document access. Work collaboratively with teams and management to improve engagement, awareness and ownership of the IMS. Support ad hoc projects as instructed by the Assurance Business Partner or SHEQ Director. If you re looking for a role where your attention to detail, structure, and improvement mindset truly make an impact this could be the perfect opportunity. Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the role of IMS Administrator then please email your CV to (url removed) or call Donna on (phone number removed). Closing date is 10.02.26 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Feb 06, 2026
Full time
IMS Administrator Location: Nuneaton / Midlands Full-time, Hybrid option after probation Salary £28,000 Are you a detail-driven professional with a passion for organisation, governance, and continuous improvement? We re supporting a leading organisation within the engineering and infrastructure sector in their search for an IMS Administrator to join their growing Assurance team. This is an exciting opportunity to play a pivotal role in maintaining and developing the company s Integrated Management System (IMS) ensuring compliance with ISO standards and driving continual improvement across all business functions. The Role As the IMS Administrator, you ll be responsible for coordinating and maintaining all processes within the Integrated Management System. You ll work closely with teams across the business to ensure full alignment with ISO standards, handle documentation control, and manage system change requests. Ensure all processes required for the Integrated Management System (IMS) are established, implemented and maintained in line with EMR s corporate framework and the requirements of ISO 9001 (Quality), ISO 14001 (Environmental), ISO 45001 (Health & Safety), ISO 50001 (Energy) and ISO 27001 (Information Security). Key Responsibilities IMS Governance & Document Control Ensure IMS documentation is kept current, controlled, and compliant with approvals workflow. Oversee version control, permissions, document structure, metadata, and accessibility within the IMS DCC. Ensure all IMS documentation changes are formally approved by the Assurance Business Partner prior to upload or release. Ensure Document Owners maintain accountability for technical correctness of controlled documents. Provide support and guidance to Document Owners on governance requirements and document control processes. Support the rollout of the IMS Governance Improvement Project roadmap DCC Change Request Management Act as the central coordinator for all IMS DCC change requests, ensuring requests are logged, tracked, and completed within planned timescales. Manage the DCC Change Request Log, ensuring accuracy, version control, and timely closure. Review incoming change requests for completeness, assign ownership where appropriate, and communicate acknowledgements and progress updates to requestors. Escalate overdue or high-risk changes to the Assurance Business Partner for visibility and resolution. Provide monthly summary reports highlighting trends, recurring issues, and improvement opportunities IMS Documentation & Governance Project Delivery Support delivery of the IMS Governance Improvement Project, with focus on standardisation, strengthened document control and alignment with the EMR Toolkit. Facilitate structured review and approval processes for IMS controlled documents, ensuring updates are reviewed by relevant Document Owners prior to upload to IMS DCC. Maintain the IMS DCC as an auditable system, including permissions, access levels, and document referencing. Collate monthly IMS updates summarising key documentation changes and improvements through the IMS Governance Dashboard. Key Performance Indicators (KPIs) Performance will be measured against: DCC Change Request completion within target timescales (%) Compliance and accuracy of documentation (audit findings) Stakeholder feedback on responsiveness and support IMS Governance Improvement Project milestone delivery Continuous Improvement Promote innovation, simplification and continual improvement across IMS processes. Identify and support opportunities to consolidate like-for-like documents to eliminate duplication and simplify access. Provide guidance and support to users on document access. Work collaboratively with teams and management to improve engagement, awareness and ownership of the IMS. Support ad hoc projects as instructed by the Assurance Business Partner or SHEQ Director. If you re looking for a role where your attention to detail, structure, and improvement mindset truly make an impact this could be the perfect opportunity. Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the role of IMS Administrator then please email your CV to (url removed) or call Donna on (phone number removed). Closing date is 10.02.26 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Client-side Property Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Property Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial Property Manager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Commercial Property Manager looking to step client-side and build a long-term career within a respected and supportive property business.
Feb 06, 2026
Full time
Client-side Property Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Property Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial Property Manager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Commercial Property Manager looking to step client-side and build a long-term career within a respected and supportive property business.
Client-side Facilites Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Facilites Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial FacilitiesManager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Facilities Manager looking to step client-side and build a long-term career within a respected and supportive property business.
Feb 06, 2026
Full time
Client-side Facilites Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Facilites Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial FacilitiesManager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Facilities Manager looking to step client-side and build a long-term career within a respected and supportive property business.
London Stock Exchange Group
Nottingham, Nottinghamshire
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: Reporting to the Director of Architecture within the Risk Intelligence team. Risk Intelligence is responsible for developing critical services that support anti-money laundering efforts in the financial markets. We're looking for an ambitious Principal Web Architect to lead the evolution of our web platforms. This is a high-impact role where you'll shape the technical direction of our web stack, mentor senior engineers, and ensure our tooling and frameworks are world-class. You'll be instrumental in driving web innovation, ensuring code quality, and staying ahead of the curve in modern web development. MAIN RESPONSIBILITIES: Architectural Leadership : Define and evolve the architecture of our web platforms to ensure scalability, performance, and maintainability. Code Quality & Reviews : Conduct code reviews, establish best practices, and ensure adherence to architectural and coding standards. Mentorship & Coaching : Guide and mentor senior engineers, fostering a culture of technical excellence and continuous learning. Tooling & Developer Experience : Own and enhance the tooling ecosystem (CI/CD, linters, bundlers, testing frameworks) to streamline development workflows. Framework Development : Contribute to and maintain shared frameworks and libraries that power our web applications. Innovation & Research : Stay ahead of emerging trends in web technologies (e.g., edge computing, WebAssembly, server components) and assess their relevance to our stack. Cross-functional Collaboration : Work closely with product, design, and backend teams to deliver cohesive and performant user experiences. SKILLS/EXPERIENCE REQUIRED: Proven experience in architecting and developing web applications. Deep expertise in modern JavaScript/TypeScript, React (or similar frameworks), and web performance optimization. Deep understanding of software design patterns, SOLID, unit testing, locking, dependency injection and other essential engineering methods. Strong understanding of frontend infrastructure, build systems, and deployment pipelines. Experience coaching senior engineers and leading technical initiatives. Passion for developer experience and tooling. Ability to balance hands-on coding with strategic architectural thinking. Ability to lead by example, influencing without direct authority, and communicate complex ideas clearly to technical and non-technical audiences. BONUS SKILLS/EXPERIENCE: Experience with micro frontends, design systems, or federated architectures. Familiarity with backend-for-frontend patterns and GraphQL. Contributions to open-source projects or technical blogs. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Feb 06, 2026
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: Reporting to the Director of Architecture within the Risk Intelligence team. Risk Intelligence is responsible for developing critical services that support anti-money laundering efforts in the financial markets. We're looking for an ambitious Principal Web Architect to lead the evolution of our web platforms. This is a high-impact role where you'll shape the technical direction of our web stack, mentor senior engineers, and ensure our tooling and frameworks are world-class. You'll be instrumental in driving web innovation, ensuring code quality, and staying ahead of the curve in modern web development. MAIN RESPONSIBILITIES: Architectural Leadership : Define and evolve the architecture of our web platforms to ensure scalability, performance, and maintainability. Code Quality & Reviews : Conduct code reviews, establish best practices, and ensure adherence to architectural and coding standards. Mentorship & Coaching : Guide and mentor senior engineers, fostering a culture of technical excellence and continuous learning. Tooling & Developer Experience : Own and enhance the tooling ecosystem (CI/CD, linters, bundlers, testing frameworks) to streamline development workflows. Framework Development : Contribute to and maintain shared frameworks and libraries that power our web applications. Innovation & Research : Stay ahead of emerging trends in web technologies (e.g., edge computing, WebAssembly, server components) and assess their relevance to our stack. Cross-functional Collaboration : Work closely with product, design, and backend teams to deliver cohesive and performant user experiences. SKILLS/EXPERIENCE REQUIRED: Proven experience in architecting and developing web applications. Deep expertise in modern JavaScript/TypeScript, React (or similar frameworks), and web performance optimization. Deep understanding of software design patterns, SOLID, unit testing, locking, dependency injection and other essential engineering methods. Strong understanding of frontend infrastructure, build systems, and deployment pipelines. Experience coaching senior engineers and leading technical initiatives. Passion for developer experience and tooling. Ability to balance hands-on coding with strategic architectural thinking. Ability to lead by example, influencing without direct authority, and communicate complex ideas clearly to technical and non-technical audiences. BONUS SKILLS/EXPERIENCE: Experience with micro frontends, design systems, or federated architectures. Familiarity with backend-for-frontend patterns and GraphQL. Contributions to open-source projects or technical blogs. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Overview We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Director, Data and Analytics and help us do what we do best: propelling business forward. This will be a remote role working out of your home office in the United Kingdom. In this role, you will: Lead the transformation of our enterprise data environment by migrating from our legacy SQL Server data warehouse to a modern data platform, positioning the company for scale, performance, and data trust. Drive the transition from Tableau Server to Power BI as our standard visualization and analytics layer, including the rationalization of legacy dashboards and adoption of a governed semantic layer. Ensure the successful delivery and long-term integration of the ARR & Renewal Pool Data Product, working closely with our third-party partner to align architecture, prevent rework, enable trust, and increase business adoption. Own and evolve our data engineering, analytics engineering, and BI/reporting teams, ensuring the right structure, roles, and workflows to balance day to day support and strategic execution. Implement a predictable data product operating model, including intake, prioritization, SLAs, ceremonies, and communication rhythms that create transparency and confidence in delivery. Partner closely with Finance, Sales Operations, Customer Success, Product, and IT to ensure data quality, availability, and adoption across the business. Establish foundational data governance, quality management, and lifecycle practices, ensuring our data is accurate, secure, and trusted. Communicate clearly and consistently with executives - setting expectations, sequencing work, highlighting trade-offs, and providing status visibility throughout the modernization journey. Your background: 10+ years in Data & Analytics, including experience leading a data platform modernization initiative in a complex enterprise environment. Hands-on experience modernizing enterprise analytics stacks, including migrating from SQL Server to Snowflake, transitioning from Tableau to Power BI, and implementing governed semantic layers (e.g., dbt) to deliver trusted, scalable data products such as ARR and Renewal datasets. Proven success driving adoption of Power BI or a similar enterprise visualization platform, with an emphasis on Self-Service rather than Dashboard curation, at scale. Strong familiarity with modern Data Platform concepts, semantic modeling, and analytics platform architecture, with the ability to challenge technical assumptions and guide design decisions. Experience building or maturing data platforms, governance practices, semantic models, AI-enabled analytics and data product delivery frameworks. Track record of leading data engineering, analytics engineering, and BI/reporting teams, ideally in a distributed or global model. Demonstrated ability to partner with GTM, Finance, IT, and Executive leadership to align priorities and drive adoption. Your soft skills: Product Mindset: You deliver outcomes, not artifacts - focusing on clarity, usability, adoption, and business value. Expectation Setter: You communicate early, directly, and clearly, especially around timelines, trade-offs, and priorities. Influential Leader: You earn trust, challenge assumptions, and can say "no" in a way that leads to alignment, not friction. Calm in Ambiguity: You bring structure to complex environments and create clarity in moments of change. Business-Savvy Storyteller: You translate complex data and technical concepts into simple, actionable business language. Team Developer: You coach, align, and elevate talent - building a predictable, high-trust, high-ownership operating model. If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback. Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress Time-off and Leave: Genrous vacation allowance, an additional day off for your birthday, and days off for volunteering Well-being: A global well-being program focused on physical, mental, and financial health. Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter. Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities
Feb 06, 2026
Full time
Overview We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Director, Data and Analytics and help us do what we do best: propelling business forward. This will be a remote role working out of your home office in the United Kingdom. In this role, you will: Lead the transformation of our enterprise data environment by migrating from our legacy SQL Server data warehouse to a modern data platform, positioning the company for scale, performance, and data trust. Drive the transition from Tableau Server to Power BI as our standard visualization and analytics layer, including the rationalization of legacy dashboards and adoption of a governed semantic layer. Ensure the successful delivery and long-term integration of the ARR & Renewal Pool Data Product, working closely with our third-party partner to align architecture, prevent rework, enable trust, and increase business adoption. Own and evolve our data engineering, analytics engineering, and BI/reporting teams, ensuring the right structure, roles, and workflows to balance day to day support and strategic execution. Implement a predictable data product operating model, including intake, prioritization, SLAs, ceremonies, and communication rhythms that create transparency and confidence in delivery. Partner closely with Finance, Sales Operations, Customer Success, Product, and IT to ensure data quality, availability, and adoption across the business. Establish foundational data governance, quality management, and lifecycle practices, ensuring our data is accurate, secure, and trusted. Communicate clearly and consistently with executives - setting expectations, sequencing work, highlighting trade-offs, and providing status visibility throughout the modernization journey. Your background: 10+ years in Data & Analytics, including experience leading a data platform modernization initiative in a complex enterprise environment. Hands-on experience modernizing enterprise analytics stacks, including migrating from SQL Server to Snowflake, transitioning from Tableau to Power BI, and implementing governed semantic layers (e.g., dbt) to deliver trusted, scalable data products such as ARR and Renewal datasets. Proven success driving adoption of Power BI or a similar enterprise visualization platform, with an emphasis on Self-Service rather than Dashboard curation, at scale. Strong familiarity with modern Data Platform concepts, semantic modeling, and analytics platform architecture, with the ability to challenge technical assumptions and guide design decisions. Experience building or maturing data platforms, governance practices, semantic models, AI-enabled analytics and data product delivery frameworks. Track record of leading data engineering, analytics engineering, and BI/reporting teams, ideally in a distributed or global model. Demonstrated ability to partner with GTM, Finance, IT, and Executive leadership to align priorities and drive adoption. Your soft skills: Product Mindset: You deliver outcomes, not artifacts - focusing on clarity, usability, adoption, and business value. Expectation Setter: You communicate early, directly, and clearly, especially around timelines, trade-offs, and priorities. Influential Leader: You earn trust, challenge assumptions, and can say "no" in a way that leads to alignment, not friction. Calm in Ambiguity: You bring structure to complex environments and create clarity in moments of change. Business-Savvy Storyteller: You translate complex data and technical concepts into simple, actionable business language. Team Developer: You coach, align, and elevate talent - building a predictable, high-trust, high-ownership operating model. If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback. Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress Time-off and Leave: Genrous vacation allowance, an additional day off for your birthday, and days off for volunteering Well-being: A global well-being program focused on physical, mental, and financial health. Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter. Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities
Are you an experienced technical leader ready for your next major career move? Our client-a well-established, high-performing environmental consultancy-is seeking a Technical Director to drive business growth while providing expert oversight of environmental impact assessments (EIA) across hydrology, water resources and peatland management. This is an exceptional opportunity for a seasoned professional who enjoys leading technically complex work, developing teams, and influencing large-scale renewable and infrastructure projects. Strong performance in this role offers a clear pathway to enhanced discretionary bonuses and a future position as a Company Director. About the Company Our client is a specialist SME delivering hydrology, water resources and peat management EIA chapters for nationally significant renewable energy and transport infrastructure projects, including onshore wind, solar, hydropower and major transport schemes. You will work closely with the company's Directors in a strategic role central to the continued growth of the business. Who We're Looking For The ideal candidate will be chartered with CIWEM, IEMA or ICE, and have a strong track record in assessing the impacts of development on hydrological features, peatland habitats and geomorphology. You will be a confident technical authority, an effective mentor and a proactive business developer capable of shaping your sector of the business. Key Responsibilities as Technical Director: Act as Project Executive for major water environment assessments across wind farms, solar farms, hydropower, transport and development projects. Provide technical leadership, quality assurance, and oversight of project outputs and processes. Develop in-house technical capability in your specialist areas. Mentor and support junior staff toward professional chartership. Undertake line management duties, including performance reviews and development planning. Build strong working relationships internally and externally, representing the company with confidence and authority. Stay fully up to date with the regulatory framework and influence its application within your sector. Manage your own workload and that of your team, typically across up to 10 concurrent projects. Lead projects and bids up to 100k in value. Develop and deliver a marketing plan to grow your sector, with realistic growth targets linked to bonus incentives. Location The role is based in Cardiff , though remote working will be considered for candidates able to bring business development advantages from other locations. What's on Offer 40.5 days annual leave Tax-free bonuses for all staff plus a separate performance-related bonus scheme Generous pension contributions (5% employer, rising annually after 5 years to a maximum of 10%) Cycle to Work scheme Health plan, including cashback for routine healthcare, virtual GP access and counselling An annual 'Environment Day' to support environmental or educational volunteering Flexible working hours Full support for professional membership
Feb 06, 2026
Full time
Are you an experienced technical leader ready for your next major career move? Our client-a well-established, high-performing environmental consultancy-is seeking a Technical Director to drive business growth while providing expert oversight of environmental impact assessments (EIA) across hydrology, water resources and peatland management. This is an exceptional opportunity for a seasoned professional who enjoys leading technically complex work, developing teams, and influencing large-scale renewable and infrastructure projects. Strong performance in this role offers a clear pathway to enhanced discretionary bonuses and a future position as a Company Director. About the Company Our client is a specialist SME delivering hydrology, water resources and peat management EIA chapters for nationally significant renewable energy and transport infrastructure projects, including onshore wind, solar, hydropower and major transport schemes. You will work closely with the company's Directors in a strategic role central to the continued growth of the business. Who We're Looking For The ideal candidate will be chartered with CIWEM, IEMA or ICE, and have a strong track record in assessing the impacts of development on hydrological features, peatland habitats and geomorphology. You will be a confident technical authority, an effective mentor and a proactive business developer capable of shaping your sector of the business. Key Responsibilities as Technical Director: Act as Project Executive for major water environment assessments across wind farms, solar farms, hydropower, transport and development projects. Provide technical leadership, quality assurance, and oversight of project outputs and processes. Develop in-house technical capability in your specialist areas. Mentor and support junior staff toward professional chartership. Undertake line management duties, including performance reviews and development planning. Build strong working relationships internally and externally, representing the company with confidence and authority. Stay fully up to date with the regulatory framework and influence its application within your sector. Manage your own workload and that of your team, typically across up to 10 concurrent projects. Lead projects and bids up to 100k in value. Develop and deliver a marketing plan to grow your sector, with realistic growth targets linked to bonus incentives. Location The role is based in Cardiff , though remote working will be considered for candidates able to bring business development advantages from other locations. What's on Offer 40.5 days annual leave Tax-free bonuses for all staff plus a separate performance-related bonus scheme Generous pension contributions (5% employer, rising annually after 5 years to a maximum of 10%) Cycle to Work scheme Health plan, including cashback for routine healthcare, virtual GP access and counselling An annual 'Environment Day' to support environmental or educational volunteering Flexible working hours Full support for professional membership
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your tax technical, project management and client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge and experience creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable taking responsibility for your own client portfolio as well as working as part of a team to develop colleagues and drive the wider business aims. You will be part of a local team, supported by two Senior Managers, a Director and a Partner but given the autonomy and time to develop your personal business as part of that team. You'll be someone with: Significant technical understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus within UK VAT Responsibility to build, manage and develop your advisory portfolio, supported by the Partner and Director. Confidence to build an internal and external network in the local area to drive new business opportunities Ability to actively seek opportunities for selling new services to existing clients Experience of leading engagement with HMRC for clients Experience and credibility when dealing with client senior management An understanding of the regulatory and risk environment in which ICAEW regulated professional services firms operate CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 06, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your tax technical, project management and client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge and experience creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable taking responsibility for your own client portfolio as well as working as part of a team to develop colleagues and drive the wider business aims. You will be part of a local team, supported by two Senior Managers, a Director and a Partner but given the autonomy and time to develop your personal business as part of that team. You'll be someone with: Significant technical understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus within UK VAT Responsibility to build, manage and develop your advisory portfolio, supported by the Partner and Director. Confidence to build an internal and external network in the local area to drive new business opportunities Ability to actively seek opportunities for selling new services to existing clients Experience of leading engagement with HMRC for clients Experience and credibility when dealing with client senior management An understanding of the regulatory and risk environment in which ICAEW regulated professional services firms operate CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Role: IT Service Desk Support Lead Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first-line technical support while also leading and developing a regional team of analysts click apply for full job details
Feb 06, 2026
Full time
Role: IT Service Desk Support Lead Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first-line technical support while also leading and developing a regional team of analysts click apply for full job details
Senior Recruitment Consultant - Construction Sales & Marketing Division Leeds 28,000- 35,000 + 3.6k Car Allowance + Uncapped Commission (up to 40% of billings) Henderson Scott's Sales & Marketing Division is expanding again - and we're looking for an ambitious Senior Recruitment Consultant to join our Construction Practice, one of the fastest-growing areas of the business. From Geotechnical and Infrastructure to Water & Wastewater and Building Materials, you'll play a key role in connecting renowned, high-impact commercial talent with the organisations shaping the built environment space. Why this is a career-defining move? At Henderson Scott, we don't just hire recruiters - we back high-performers with the environment, investment, and progression they need to truly raise the bar. Our Sales & Marketing Division in Leeds has had an exceptional 2025, including: Over 100% net profit growth (2025 vs 2024) Multiple stand-out billers, including 150k+ in a single month A team average of 40k monthly billings Brand-new HQ on Park Row, Leeds Monthly rewards trips (York Racecourse, Snozone) and an annual Highflyers trip to Lisbon This is a high-performance culture - but a collaborative one. We celebrate success, share knowledge, and support each other's ambition 2026? watch this space! What's in it for you? Exceptional earning potential - 28k- 35k base + 3,600 car allowance - Market leading, lucrative commission scheme - receive up to 40% of your billings, uncapped. - Consultants regularly earning 60k+ in commission on top of competitive basic salaries Clear, structured progression - Transparent, merit-based promotion opportunities within one of the UK's fastest-growing, PE-backed recruitment groups. Award-winning training & development - Continuous investment in your growth - whether you're refining your market strategy or scaling to Principal / Managing Consultant level. A brand that opens doors - You'll leverage a respected, established name across the Construction and Consumer markets - backed by Search Recruitment Group and H2 Equity Partners. Flexibility & balance - Hybrid working and the autonomy to build and own your market. What you'll be doing: Running a full 360 desk within Construction - placing Sales, Marketing, Commercial and Leadership talent Developing and owning your specialist sub-market Building long-term relationships with both high-growth SMEs and major names in the built environment Driving revenue, strategy, and market presence with full backing from senior leadership You'll have the freedom to shape your market, while being supported by a high-achieving team delivering record results across the division. Who we're looking for: A proven 360 recruiter with: A track record of billing success Commercial drive and ownership of performance The ambition to step into a bigger platform with bigger rewards A collaborative mindset - we're a team that wins together If you're ready to raise the bar and elevate your career within a high-growth, high-reward environment - this is the move. Interested? Either apply online or get in touch with me directly at (url removed) or reach out in total confidence to our Director of Sales & Marketing, Myles Brearton at (url removed). Henderson Scott - always raising the bar. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 06, 2026
Full time
Senior Recruitment Consultant - Construction Sales & Marketing Division Leeds 28,000- 35,000 + 3.6k Car Allowance + Uncapped Commission (up to 40% of billings) Henderson Scott's Sales & Marketing Division is expanding again - and we're looking for an ambitious Senior Recruitment Consultant to join our Construction Practice, one of the fastest-growing areas of the business. From Geotechnical and Infrastructure to Water & Wastewater and Building Materials, you'll play a key role in connecting renowned, high-impact commercial talent with the organisations shaping the built environment space. Why this is a career-defining move? At Henderson Scott, we don't just hire recruiters - we back high-performers with the environment, investment, and progression they need to truly raise the bar. Our Sales & Marketing Division in Leeds has had an exceptional 2025, including: Over 100% net profit growth (2025 vs 2024) Multiple stand-out billers, including 150k+ in a single month A team average of 40k monthly billings Brand-new HQ on Park Row, Leeds Monthly rewards trips (York Racecourse, Snozone) and an annual Highflyers trip to Lisbon This is a high-performance culture - but a collaborative one. We celebrate success, share knowledge, and support each other's ambition 2026? watch this space! What's in it for you? Exceptional earning potential - 28k- 35k base + 3,600 car allowance - Market leading, lucrative commission scheme - receive up to 40% of your billings, uncapped. - Consultants regularly earning 60k+ in commission on top of competitive basic salaries Clear, structured progression - Transparent, merit-based promotion opportunities within one of the UK's fastest-growing, PE-backed recruitment groups. Award-winning training & development - Continuous investment in your growth - whether you're refining your market strategy or scaling to Principal / Managing Consultant level. A brand that opens doors - You'll leverage a respected, established name across the Construction and Consumer markets - backed by Search Recruitment Group and H2 Equity Partners. Flexibility & balance - Hybrid working and the autonomy to build and own your market. What you'll be doing: Running a full 360 desk within Construction - placing Sales, Marketing, Commercial and Leadership talent Developing and owning your specialist sub-market Building long-term relationships with both high-growth SMEs and major names in the built environment Driving revenue, strategy, and market presence with full backing from senior leadership You'll have the freedom to shape your market, while being supported by a high-achieving team delivering record results across the division. Who we're looking for: A proven 360 recruiter with: A track record of billing success Commercial drive and ownership of performance The ambition to step into a bigger platform with bigger rewards A collaborative mindset - we're a team that wins together If you're ready to raise the bar and elevate your career within a high-growth, high-reward environment - this is the move. Interested? Either apply online or get in touch with me directly at (url removed) or reach out in total confidence to our Director of Sales & Marketing, Myles Brearton at (url removed). Henderson Scott - always raising the bar. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Overview We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. Responsibilities Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion, taking full ownership while upholding internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high-quality, and timely legal advice, ensuring client satisfaction while aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records to comply with SRA standards. We prioritise aptitude and passion alongside a core set of skills, categorised as essentials to thrive in the role and additional skills that could set you apart. Qualifications UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. Expertise in Litigation Processes: Solid understanding of court procedures, rules of evidence, and litigation management across multiple tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues and developing effective legal strategies. Commercial Awareness: Ability to align legal advice with client business objectives for commercially sound outcomes. Strong Organisational Capability: Ability to manage multiple cases, deadlines, and priorities in a litigation context. Legal Research & Drafting Competence: Proficient in legal research, drafting complex documents, and producing clear written reports. Bonus points Experience in an Alternative Business Structure (ABS): Experience working within an ABS or understanding of its regulatory framework. What you'll love Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn and improve. What you may not enjoy Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges or frequent changes. Tend to stick strictly to your defined role. What to expect from the process Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in-person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account previous experience and location when agreeing on the final offer. We offer stock options, and we will contribute to your pension monthly. Our benefits package supports long-term personal and professional growth and wellbeing, including: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta (pre-tax) Ride to work scheme Workplace pension scheme Flexible working hours £500 annual personal training allowance plus learning opportunities £40 monthly wellbeing 24/7 Employee Assistance Program for you and immediate family Office massages It goes without saying that we provide everyone with a laptop, monitor, top-of-the-range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy. We focus on embedded insurance solutions and technology integrations for digital platform providers. Backed by investors and with a growing portfolio, we have exciting plans to expand to new territories in the future. We are a global team and value generosity, inclusivity, and delivering great results while maintaining wellbeing. We support equal opportunities and diversity. As of July 2024, our team includes a diverse mix of backgrounds and nationalities, with recognition for Diversity and Inclusion. Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible. This position is advertised as full-time, with flexibility on arrangements such as part-time or job-sharing for the right candidate. ️ If you need adjustments during the interview process, please let us know and we'll accommodate your needs.
Feb 06, 2026
Full time
Overview We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. Responsibilities Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion, taking full ownership while upholding internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high-quality, and timely legal advice, ensuring client satisfaction while aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records to comply with SRA standards. We prioritise aptitude and passion alongside a core set of skills, categorised as essentials to thrive in the role and additional skills that could set you apart. Qualifications UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. Expertise in Litigation Processes: Solid understanding of court procedures, rules of evidence, and litigation management across multiple tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues and developing effective legal strategies. Commercial Awareness: Ability to align legal advice with client business objectives for commercially sound outcomes. Strong Organisational Capability: Ability to manage multiple cases, deadlines, and priorities in a litigation context. Legal Research & Drafting Competence: Proficient in legal research, drafting complex documents, and producing clear written reports. Bonus points Experience in an Alternative Business Structure (ABS): Experience working within an ABS or understanding of its regulatory framework. What you'll love Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn and improve. What you may not enjoy Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges or frequent changes. Tend to stick strictly to your defined role. What to expect from the process Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in-person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account previous experience and location when agreeing on the final offer. We offer stock options, and we will contribute to your pension monthly. Our benefits package supports long-term personal and professional growth and wellbeing, including: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta (pre-tax) Ride to work scheme Workplace pension scheme Flexible working hours £500 annual personal training allowance plus learning opportunities £40 monthly wellbeing 24/7 Employee Assistance Program for you and immediate family Office massages It goes without saying that we provide everyone with a laptop, monitor, top-of-the-range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy. We focus on embedded insurance solutions and technology integrations for digital platform providers. Backed by investors and with a growing portfolio, we have exciting plans to expand to new territories in the future. We are a global team and value generosity, inclusivity, and delivering great results while maintaining wellbeing. We support equal opportunities and diversity. As of July 2024, our team includes a diverse mix of backgrounds and nationalities, with recognition for Diversity and Inclusion. Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible. This position is advertised as full-time, with flexibility on arrangements such as part-time or job-sharing for the right candidate. ️ If you need adjustments during the interview process, please let us know and we'll accommodate your needs.
ROLE DESCRIPTION Role: Operations Manager Purpose: To be accountable for overseeing and coordinating grounds maintenance, invasive weed and gritting operations within the company, ensuring the high quality and on-budget delivery of all services for Grounds Care Group clients, overseeing all aspects of the operations to ensure compliance with industry standards and client satisfaction. To be instrumental in the implementation of strategies and the delivery of the company's growth objectives. Accountabilities Relevant outcomes that support what the business needs to achieve Operational Leadership To lead, guide and support the Operations team to ensure high quality service delivery. Maintain an overview of daily operations within the designated region, ensuring service delivery is efficient, safe, and to high-quality standards. Oversee the implementation of seasonal maintenance schedules, landscaping projects, and ad hoc client requests. To implement process improvements to increase efficiencies, improve standards and control costs. To implement efficiencies ensuring that no compromise to service, standards, team experience and customer relations. To ensure the company operates in full compliance with regulatory bodies and industry standards. Monitor and enforce compliance with health & safety regulations, company policies, and environmental standards. Provide operational leadership to Grounds Care Group teams: To build and manage a highly functioning, diverse and effective team. To develop and foster a culture of operational excellence, quality and safety. Line management for Operational Managers ensuring Grounds Care Group standards are consistently delivered. To ensure that the business has adequate resources (human and equipment) to deliver planned works. To ensure that all team members receive training and development to enhance skills, support succession planning and retain a professional and committed workforce. To provide support, guidance and direction in all aspects of team management. Foster a positive and collaborative work environment that promotes teamwork and innovation that drives company growth. Oversee the engagement and management of sub-contractors to ensure that they deliver the required works to Grounds Care Group standards. To ensure the teams have the necessary resources and information to deliver the scope of works on budget and to the client's satisfaction. Ensure that contract plans, timelines, and budgets that are appropriate for the works involved. Coordinate with managers and clients to ensure smooth operational service delivery, anticipating and resolving issues that could affect the quality of work. Oversee operational performance, making necessary adjustments to services, routes and schedules to maintain quality and efficiency and ensuring updates are logged on the relevant systems so all stakeholders are aware (Zoho CRM, ServiceBridge and Zoho Creator). Conduct site visits to assess work quality and address any issues. Lead on recruitment for operational roles, working closely with managers and supervisors and the HR team to ensure that there are adequate resources to deliver planned works. Identify areas for team improvement and support with the implementation of corrective actions or process improvements. To ensure communication within the operation is efficient and effective, implementing processes that optimise communication within the business. Monitoring of tasks and responsibilities to ensure they are efficiently assigned to teams. Provide guidance, support, and feedback to managers and teams to ensure their success. Conduct regular performance evaluations and implement improvement plans as needed. Identify the need for and source new sub-contractors as required to deliver works. Ensure all work is completed in line with the company's Health & Safety standards and operating procedures. Manage the delivery of Grounds Care Group services: Ensure all stakeholders have the required information to be able to deliver the scope of works on budget and to the client's satisfaction. Develop and implement project plans, timelines, and budgets that are appropriate for the works involved. Coordinate with clients, Grounds Care Group team members, and subcontractors to ensure smooth service delivery, anticipating and resolving issues that could affect the quality of our work. Prepare and submit project reports as required. To ensure scope of works and pricing from sales is understood before works commence. Develop high quality trusted client relationships: Collaborate effectively with the Customer Service Advisors to ensure customer enquiries are dealt with promptly and accurately by the customer service team. Collaborate effectively with the commercial team to ensure our clients receive consistent service and their requests are actioned promptly. Build and maintain strong on site relationships with clients through effective communication and problem solving. Ensure client needs and expectations are clearly understood and delivered by the teams. To identify and pursue opportunities for additional services or projects with existing clients, and other operations colleagues to ensure such opportunities are logged and actioned promptly. Demonstrate high levels of technical expertise, proficiency and attention to detail: Stay up to date with the latest industry trends, techniques, and regulations related to grounds maintenance, advising colleagues to help ensure the best possible services for our clients. Ensure all work is performed in compliance with relevant health, safety, and environmental regulations. Provide technical guidance, expertise and support to managers and teams as needed. Collaborate with other teams within Grounds Care Group, such as sales and customer service, to develop new service offerings and improve existing services. Participate in industry events and training programmes to enhance your knowledge and skills that are relevant to the Grounds Care Group business. To manage Health and Safety in line with Company and statutory standards. Deliver commercial growth and ensure rigorous financial management: In liaison with the Finance Department, create the budget; Forecasting revenues and planning costs for the forthcoming year. To manage budgets to always ensuring profitability and cost control. To develop and manage operational and financial metrics to measure company performance. Track and report on KPIs, site audits customer satisfaction and team performance. Drive teams to identify extra works and opportunities to grow the range of services provided to clients. Use the company's systems to develop and manage contract/project budgets to ensure profitability and cost control at all times. Maintain accurate records and monitor contract expenses, taking corrective action as needed to stay within budget. Ensure the optimisation of resource allocation (in house teams and sub contractors) and utilisation within the team to maximise efficiency and minimise wastage. Collaborate with the finance and operations teams to prepare accurate and timely invoices, financial reports and supporting evidence to ensure clients approve payments on time. Identify and implement cost saving measures within the teams without compromising work quality or client satisfaction. KPIs 100% of visits completed by operational teams per week. A minimum of 25 audits completed by the operations team each week. 100% of scheduled team training completed per month. Operational costs are maintained within budgeted margins. % of increased review through identification and securing of additional works. Structure This role reports to Director of Operations. This role line manages: Supervisor s & Operative roles indirectly.
Feb 06, 2026
Full time
ROLE DESCRIPTION Role: Operations Manager Purpose: To be accountable for overseeing and coordinating grounds maintenance, invasive weed and gritting operations within the company, ensuring the high quality and on-budget delivery of all services for Grounds Care Group clients, overseeing all aspects of the operations to ensure compliance with industry standards and client satisfaction. To be instrumental in the implementation of strategies and the delivery of the company's growth objectives. Accountabilities Relevant outcomes that support what the business needs to achieve Operational Leadership To lead, guide and support the Operations team to ensure high quality service delivery. Maintain an overview of daily operations within the designated region, ensuring service delivery is efficient, safe, and to high-quality standards. Oversee the implementation of seasonal maintenance schedules, landscaping projects, and ad hoc client requests. To implement process improvements to increase efficiencies, improve standards and control costs. To implement efficiencies ensuring that no compromise to service, standards, team experience and customer relations. To ensure the company operates in full compliance with regulatory bodies and industry standards. Monitor and enforce compliance with health & safety regulations, company policies, and environmental standards. Provide operational leadership to Grounds Care Group teams: To build and manage a highly functioning, diverse and effective team. To develop and foster a culture of operational excellence, quality and safety. Line management for Operational Managers ensuring Grounds Care Group standards are consistently delivered. To ensure that the business has adequate resources (human and equipment) to deliver planned works. To ensure that all team members receive training and development to enhance skills, support succession planning and retain a professional and committed workforce. To provide support, guidance and direction in all aspects of team management. Foster a positive and collaborative work environment that promotes teamwork and innovation that drives company growth. Oversee the engagement and management of sub-contractors to ensure that they deliver the required works to Grounds Care Group standards. To ensure the teams have the necessary resources and information to deliver the scope of works on budget and to the client's satisfaction. Ensure that contract plans, timelines, and budgets that are appropriate for the works involved. Coordinate with managers and clients to ensure smooth operational service delivery, anticipating and resolving issues that could affect the quality of work. Oversee operational performance, making necessary adjustments to services, routes and schedules to maintain quality and efficiency and ensuring updates are logged on the relevant systems so all stakeholders are aware (Zoho CRM, ServiceBridge and Zoho Creator). Conduct site visits to assess work quality and address any issues. Lead on recruitment for operational roles, working closely with managers and supervisors and the HR team to ensure that there are adequate resources to deliver planned works. Identify areas for team improvement and support with the implementation of corrective actions or process improvements. To ensure communication within the operation is efficient and effective, implementing processes that optimise communication within the business. Monitoring of tasks and responsibilities to ensure they are efficiently assigned to teams. Provide guidance, support, and feedback to managers and teams to ensure their success. Conduct regular performance evaluations and implement improvement plans as needed. Identify the need for and source new sub-contractors as required to deliver works. Ensure all work is completed in line with the company's Health & Safety standards and operating procedures. Manage the delivery of Grounds Care Group services: Ensure all stakeholders have the required information to be able to deliver the scope of works on budget and to the client's satisfaction. Develop and implement project plans, timelines, and budgets that are appropriate for the works involved. Coordinate with clients, Grounds Care Group team members, and subcontractors to ensure smooth service delivery, anticipating and resolving issues that could affect the quality of our work. Prepare and submit project reports as required. To ensure scope of works and pricing from sales is understood before works commence. Develop high quality trusted client relationships: Collaborate effectively with the Customer Service Advisors to ensure customer enquiries are dealt with promptly and accurately by the customer service team. Collaborate effectively with the commercial team to ensure our clients receive consistent service and their requests are actioned promptly. Build and maintain strong on site relationships with clients through effective communication and problem solving. Ensure client needs and expectations are clearly understood and delivered by the teams. To identify and pursue opportunities for additional services or projects with existing clients, and other operations colleagues to ensure such opportunities are logged and actioned promptly. Demonstrate high levels of technical expertise, proficiency and attention to detail: Stay up to date with the latest industry trends, techniques, and regulations related to grounds maintenance, advising colleagues to help ensure the best possible services for our clients. Ensure all work is performed in compliance with relevant health, safety, and environmental regulations. Provide technical guidance, expertise and support to managers and teams as needed. Collaborate with other teams within Grounds Care Group, such as sales and customer service, to develop new service offerings and improve existing services. Participate in industry events and training programmes to enhance your knowledge and skills that are relevant to the Grounds Care Group business. To manage Health and Safety in line with Company and statutory standards. Deliver commercial growth and ensure rigorous financial management: In liaison with the Finance Department, create the budget; Forecasting revenues and planning costs for the forthcoming year. To manage budgets to always ensuring profitability and cost control. To develop and manage operational and financial metrics to measure company performance. Track and report on KPIs, site audits customer satisfaction and team performance. Drive teams to identify extra works and opportunities to grow the range of services provided to clients. Use the company's systems to develop and manage contract/project budgets to ensure profitability and cost control at all times. Maintain accurate records and monitor contract expenses, taking corrective action as needed to stay within budget. Ensure the optimisation of resource allocation (in house teams and sub contractors) and utilisation within the team to maximise efficiency and minimise wastage. Collaborate with the finance and operations teams to prepare accurate and timely invoices, financial reports and supporting evidence to ensure clients approve payments on time. Identify and implement cost saving measures within the teams without compromising work quality or client satisfaction. KPIs 100% of visits completed by operational teams per week. A minimum of 25 audits completed by the operations team each week. 100% of scheduled team training completed per month. Operational costs are maintained within budgeted margins. % of increased review through identification and securing of additional works. Structure This role reports to Director of Operations. This role line manages: Supervisor s & Operative roles indirectly.
Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! Your role As our Senior Operations Manager UK, you will play a key role in the success of our mission to bring freedom to electric drivers in one of our most important markets. You will be responsible for the operational performance of all Fastned stations in the UK. Your primary focus is to ensure that every UK station is functional, reliable, safe, clean and welcoming, and that we keep an uptime above 99% while delivering the best possible customer experience. You will lead and develop an operations team that takes care of preventive and reactive maintenance, local partners management and in general making sure that our customers have a great experience at our stations. You will be the key operational point of contact for UK stations internally (for country and central teams) and externally (for contractors and service providers). Your scope spans charger and station preventive maintenance, station appearance and amenities, reactive interventions, spare parts logistics and continuous improvement of our operations and processes. Your responsibilities Team leadership: Lead and grow the UK field team Supervising, coaching and developing a team of 4 Field Engineers and a Station Manager, ensuring they work safely, efficiently and as one strong team. Managing team capacity, prioritising work and dispatching jobs in the most efficient way across the UK network. Creating a strong safety culture by ensuring full compliance with Health & Safety standards and regulatory requirements, and providing a safe and caring work environment for colleagues on the road and on site. Operational excellence: Ensure high uptime and great station experience Being accountable for all day to day operations of Fastned stations in the UK, from chargers and systems to the overall look & feel of our sites. Ensuring we maintain network uptime above 99% in your region through effective preventive maintenance plans and swift, high quality reactive repairs. Responsible for managing a network of partners in charge of our stations Supporting improvements to our customer experience and your team in the field by regularly visiting stations, performing site inspections and quality audits with a strong focus on safety and customer experience. Overseeing the handover of new stations in the UK from Construction to Field Operations, ensuring they meet our operational, safety and quality standards from day one. Managing spare parts flows together with our Supply Chain team to optimise local stock levels, minimise downtime and ensure that engineers always have the right parts at the right time. Supporting and coordinating larger infrastructure works at your stations (upgrades, refurbishments, major repairs) together with the central Field Projects team. Continuously improving how we work: taking local initiatives, standardising best practices, simplifying processes and using data and insights to make better decisions. Customer, stakeholder and partner management Deliver a best in class customer experience by ensuring stations are always, safe and easy to use, with strong attention to detail across lighting, signage, landscaping, cleanliness and amenities. Collaborate closely with Network Operations and Customer Operations teams to monitor performance, respond to incidents and ensure a smooth, end to end customer journey across the network. Act as the voice of UK Operations within the leadership team and central organisations, representing operational priorities and insights. Initiate, develop and maintain strong relationships with external partners and contractors (e.g. electrical contractors, cleaning, landscaping and civil works). Provide operational input into new station designs, upgrades and local initiatives to ensure operational excellence is embedded from the outset. In this role you will report to our Director of Operations, based in Amsterdam. The role is based in the UK and involves time on the road visiting stations and team members, as well as some travel to our Amsterdam headquarters. Who are we looking for? You are a seasoned leader of field operations who can both set direction and get things done on the ground. You combine a strategic mindset with strong operational experience, and you are excited to scale and professionalise Fastned's UK operations. You think in terms of network performance, customer experience and long term capabilities, while also being comfortable jumping into the details when needed to remove blockers for your team. In addition, you meet most of the following criteria: Bachelor's or Master's degree in Engineering, Operations Management, Industrial Management, Business or a related field. You have 8+ years of relevant experience in operations roles You have proven experience scaling or professionalising operations in a growing market (e.g. building teams, introducing new ways of working, improving performance and customer experience). You are a strong people leader: you coach and develop your team, you communicate clearly, you lead by example in the field, and you create a safe, high performance culture. You combine a strategic mindset (able to set a vision for UK operations, define priorities and align stakeholders) with hands on Senior operational experience (comfortable going on site, understanding technical issues and making pragmatic trade offs). You remain calm and organised under pressure, can manage multiple priorities at once, and keep a positive, can do attitude. You are a strong communicator and stakeholder manager, able to connect local UK needs with central teams and influence decisions where needed. You are fluent in English; any additional European language is a plus. Join us in building a better future Together with over 400 colleagues we have the ambition to build Europe's best fast charging network. We currently operate in nine countries (HQ in the Netherlands, offices in Germany, UK, Switzerland, Belgium, France, Denmark, Spain and Italy) and are growing quickly. We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We value work life balance, offer you real work flexibility, and have family friendly policies in place. We have an inclusive work environment and love authentic people, so don't try to fit in because we like you for who you are! Stock option plan -> we believe in shared value creation; A training and development budget of £2,600 per year per employee because development and training are important to us, and our sector offers endless opportunities. 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned's mission or to support a cause that is important to you. We will provide you with a company EV with all charging expenses covered. A paid pension plan, fully covered by Fastned! Full health and dental cover via Bupa. Daily commuting costs to the office are reimbursed. Daily vegetarian lunches, snacks, and drinks provided at our office location. Weekly CrossFit classes with a trained professional. Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1 on 1 coaching with psychologists, group sessions, and a variety of digital self care tools. Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms, fitness classes, and premium digital apps for wellness and nutrition. Going the extra mile for parents: We provide you with personalised coaching support before, during, and after parental leave, facilitated by Foundree. Understanding women's health is beneficial for all of us, fostering empathy, improving communication, and creating a more inclusive workplace. That's why we teamed up with Flouria, providing you with quick access to a broad range of women's health professionals. In addition to fun events year round, we throw notorious Christmas parties, annual ski trips and organise an amazing yearly trip abroad with all employees. Other perks include flexible working hours, full travel compensation, and the working gear of your choice. Curious and Interested? We would love to have a conversation with you! Apply now, send us your CV and explain in your cover letter why you're excited about joining our mission for freedom in sustainable transportation. We are looking forward to your application! Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
Feb 06, 2026
Full time
Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! Your role As our Senior Operations Manager UK, you will play a key role in the success of our mission to bring freedom to electric drivers in one of our most important markets. You will be responsible for the operational performance of all Fastned stations in the UK. Your primary focus is to ensure that every UK station is functional, reliable, safe, clean and welcoming, and that we keep an uptime above 99% while delivering the best possible customer experience. You will lead and develop an operations team that takes care of preventive and reactive maintenance, local partners management and in general making sure that our customers have a great experience at our stations. You will be the key operational point of contact for UK stations internally (for country and central teams) and externally (for contractors and service providers). Your scope spans charger and station preventive maintenance, station appearance and amenities, reactive interventions, spare parts logistics and continuous improvement of our operations and processes. Your responsibilities Team leadership: Lead and grow the UK field team Supervising, coaching and developing a team of 4 Field Engineers and a Station Manager, ensuring they work safely, efficiently and as one strong team. Managing team capacity, prioritising work and dispatching jobs in the most efficient way across the UK network. Creating a strong safety culture by ensuring full compliance with Health & Safety standards and regulatory requirements, and providing a safe and caring work environment for colleagues on the road and on site. Operational excellence: Ensure high uptime and great station experience Being accountable for all day to day operations of Fastned stations in the UK, from chargers and systems to the overall look & feel of our sites. Ensuring we maintain network uptime above 99% in your region through effective preventive maintenance plans and swift, high quality reactive repairs. Responsible for managing a network of partners in charge of our stations Supporting improvements to our customer experience and your team in the field by regularly visiting stations, performing site inspections and quality audits with a strong focus on safety and customer experience. Overseeing the handover of new stations in the UK from Construction to Field Operations, ensuring they meet our operational, safety and quality standards from day one. Managing spare parts flows together with our Supply Chain team to optimise local stock levels, minimise downtime and ensure that engineers always have the right parts at the right time. Supporting and coordinating larger infrastructure works at your stations (upgrades, refurbishments, major repairs) together with the central Field Projects team. Continuously improving how we work: taking local initiatives, standardising best practices, simplifying processes and using data and insights to make better decisions. Customer, stakeholder and partner management Deliver a best in class customer experience by ensuring stations are always, safe and easy to use, with strong attention to detail across lighting, signage, landscaping, cleanliness and amenities. Collaborate closely with Network Operations and Customer Operations teams to monitor performance, respond to incidents and ensure a smooth, end to end customer journey across the network. Act as the voice of UK Operations within the leadership team and central organisations, representing operational priorities and insights. Initiate, develop and maintain strong relationships with external partners and contractors (e.g. electrical contractors, cleaning, landscaping and civil works). Provide operational input into new station designs, upgrades and local initiatives to ensure operational excellence is embedded from the outset. In this role you will report to our Director of Operations, based in Amsterdam. The role is based in the UK and involves time on the road visiting stations and team members, as well as some travel to our Amsterdam headquarters. Who are we looking for? You are a seasoned leader of field operations who can both set direction and get things done on the ground. You combine a strategic mindset with strong operational experience, and you are excited to scale and professionalise Fastned's UK operations. You think in terms of network performance, customer experience and long term capabilities, while also being comfortable jumping into the details when needed to remove blockers for your team. In addition, you meet most of the following criteria: Bachelor's or Master's degree in Engineering, Operations Management, Industrial Management, Business or a related field. You have 8+ years of relevant experience in operations roles You have proven experience scaling or professionalising operations in a growing market (e.g. building teams, introducing new ways of working, improving performance and customer experience). You are a strong people leader: you coach and develop your team, you communicate clearly, you lead by example in the field, and you create a safe, high performance culture. You combine a strategic mindset (able to set a vision for UK operations, define priorities and align stakeholders) with hands on Senior operational experience (comfortable going on site, understanding technical issues and making pragmatic trade offs). You remain calm and organised under pressure, can manage multiple priorities at once, and keep a positive, can do attitude. You are a strong communicator and stakeholder manager, able to connect local UK needs with central teams and influence decisions where needed. You are fluent in English; any additional European language is a plus. Join us in building a better future Together with over 400 colleagues we have the ambition to build Europe's best fast charging network. We currently operate in nine countries (HQ in the Netherlands, offices in Germany, UK, Switzerland, Belgium, France, Denmark, Spain and Italy) and are growing quickly. We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We value work life balance, offer you real work flexibility, and have family friendly policies in place. We have an inclusive work environment and love authentic people, so don't try to fit in because we like you for who you are! Stock option plan -> we believe in shared value creation; A training and development budget of £2,600 per year per employee because development and training are important to us, and our sector offers endless opportunities. 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned's mission or to support a cause that is important to you. We will provide you with a company EV with all charging expenses covered. A paid pension plan, fully covered by Fastned! Full health and dental cover via Bupa. Daily commuting costs to the office are reimbursed. Daily vegetarian lunches, snacks, and drinks provided at our office location. Weekly CrossFit classes with a trained professional. Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1 on 1 coaching with psychologists, group sessions, and a variety of digital self care tools. Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms, fitness classes, and premium digital apps for wellness and nutrition. Going the extra mile for parents: We provide you with personalised coaching support before, during, and after parental leave, facilitated by Foundree. Understanding women's health is beneficial for all of us, fostering empathy, improving communication, and creating a more inclusive workplace. That's why we teamed up with Flouria, providing you with quick access to a broad range of women's health professionals. In addition to fun events year round, we throw notorious Christmas parties, annual ski trips and organise an amazing yearly trip abroad with all employees. Other perks include flexible working hours, full travel compensation, and the working gear of your choice. Curious and Interested? We would love to have a conversation with you! Apply now, send us your CV and explain in your cover letter why you're excited about joining our mission for freedom in sustainable transportation. We are looking forward to your application! Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
An innovative robotics startup is looking for a hands-on Sales Director to drive revenue growth and lead B2B sales of autonomous robotic solutions. This is a role for someone with proven sales experience in complex, high-value environments, and the ability to communicate effectively with both technical and business stakeholders. You will influence sales strategies, develop relationships with decision-makers, and contribute to shaping the company's growth at this exciting stage.
Feb 06, 2026
Full time
An innovative robotics startup is looking for a hands-on Sales Director to drive revenue growth and lead B2B sales of autonomous robotic solutions. This is a role for someone with proven sales experience in complex, high-value environments, and the ability to communicate effectively with both technical and business stakeholders. You will influence sales strategies, develop relationships with decision-makers, and contribute to shaping the company's growth at this exciting stage.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - GenAI Capability Enablement is responsible for driving the design, delivery, and scale of BCG's global Generative AI (GenAI) enablement strategy. This role ensures that GenAI technologies are deployed securely, responsibly, and efficiently across BCG: enabling business value creation, productivity, and innovation at scale. The Director will oversee the end-to-end enablement of GenAI capabilities: from model integration and agent orchestration to governance, security, and adoption, across BCG Core, BCG X, and CT functions. This includes establishing platform standards, ensuring responsible AI use, and orchestrating a cohesive GenAI ecosystem that supports use case acceleration across lines of business. The role requires strong cross-functional leadership, technical depth in AI platform engineering, and the ability to translate emerging AI technologies into scalable enterprise capabilities. Key Responsibilities Strategic Leadership & Transformation Define and execute BCG's global GenAI enablement strategy, aligning with firmwide AI, data, and digital transformation objectives. Drive the design and delivery of scalable GenAI platforms that enable secure, compliant, and reliable use of foundation models and AI agents across the enterprise. Establish an enterprise GenAI architecture and delivery framework, including model orchestration, retrieval-augmented generation (RAG), prompt engineering, and agent mesh design at scale. Work closely with the Capabilities Team to stay informed on the latest capability releases and ensure alignment on enablement requirements. Build alignment with functional and business stakeholders to ensure AI capabilities deliver measurable value and are adopted responsibly. Advise on best architecture practices based on end-user feedback, and feed these insights back to establish benchmarks for future capability builds with Capabilities team. Champion Responsible AI principles, ensuring fairness, transparency, and accountability are embedded in all AI-driven solutions. AI Platform Engineering & Enablement Lead the implementation of GenAI platform services, including model lifecycle management, API integration, vector databases, and prompt orchestration frameworks. Enable and govern the AI agent ecosystem, ensuring interoperability, security, and performance consistency across multiple use cases and teams. Collaborate with the Data, Security, Capabilities Build, and Infrastructure teams to ensure secure data access, compliance alignment, and protection of sensitive information used in AI workflows. Drive automation of AI deployment pipelines, environment provisioning, and monitoring for large-scale AI workloads across cloud and hybrid environments. Operational Excellence & Reliability Apply Site Reliability Engineering (SRE) principles to AI platform operations: ensuring high availability, observability, and proactive incident response. Define service-level objectives (SLOs) and reliability metrics for GenAI services and tools. Establish continuous evaluation of model performance, drift detection, and quality assurance of AI outputs. Oversee change management, release readiness, and lifecycle governance for AI agents, APIs, and foundational services. Governance, Compliance & Responsible AI Partner with Legal, Compliance, and Risk functions to implement policies governing data use, model transparency, and AI ethics. Ensure compliance with evolving regulations (e.g., EU AI Act, GDPR, ISO 42001) and BCG's internal Responsible AI framework. Implement automated monitoring and policy enforcement mechanisms for AI access, model usage, and data governance. Lead regular architecture and risk reviews to assess AI service exposure and maintain compliance posture. Financial & Vendor Management Manage the GenAI platform investment portfolio and operational budgets, ensuring scalability and long-term ROI. Evaluate and manage relationships with AI infrastructure, foundation model, and cloud providers (e.g., OpenAI, Anthropic, AWS, Azure, Google). Lead vendor performance management, cost optimization, and contractual governance for AI and data partnerships. Leadership & Talent Development Build and lead a global team of AI engineers, ML operations specialists, and solution architects, fostering a culture of innovation, experimentation, and delivery excellence. Drive continuous learning and upskilling initiatives across the broader organization on AI literacy, prompt design, and responsible use of GenAI tools. Collaborate with Product, Data, and Business leadership to integrate GenAI capabilities into BCG's digital platforms and client-facing solutions. What You'll Bring 10+ years of experience in AI, ML, or technology platform engineering , with at least 5 years in leadership roles delivering enterprise-scale solutions. Proven experience delivering AI/ML or GenAI platforms at scale, preferably in global or hybrid cloud environments. Strong understanding of LLM architectures, agent-based systems, prompt engineering, and vector-based search technologies. Experience with AI governance, MLOps, and responsible AI frameworks. Demonstrated ability to lead cross-functional delivery spanning IT, security, data, and business domains. Excellent communication and stakeholder management skills, capable of translating complex AI concepts into executive-level narratives. Preferred Qualifications Advanced degree in Computer Science, AI, Data Science, or a related technical discipline. Certifications or experience in cloud AI services (AWS, Azure, GCP), and MLOps/AI platform engineering. Hands-on familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, OpenAI APIs, Bedrock, Azure OpenAI). Experience managing multi-model ecosystems and integrating external and proprietary models. Familiarity with AI observability tools, vector databases, and embedding pipelines. Additional info Work Environment & Additional Information Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Must be comfortable working in a fast-evolving AI landscape, balancing innovation speed with governance and operational stability. Role Impact The Global Delivery Director - GenAI Capability Enablement plays a pivotal role in shaping how BCG operationalizes Generative AI at scale. By building secure, governed, and high-performance AI platforms, this leader ensures BCG can innovate responsibly, accelerate digital transformation, and maintain a trusted AI ecosystem that empowers teams globally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 06, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - GenAI Capability Enablement is responsible for driving the design, delivery, and scale of BCG's global Generative AI (GenAI) enablement strategy. This role ensures that GenAI technologies are deployed securely, responsibly, and efficiently across BCG: enabling business value creation, productivity, and innovation at scale. The Director will oversee the end-to-end enablement of GenAI capabilities: from model integration and agent orchestration to governance, security, and adoption, across BCG Core, BCG X, and CT functions. This includes establishing platform standards, ensuring responsible AI use, and orchestrating a cohesive GenAI ecosystem that supports use case acceleration across lines of business. The role requires strong cross-functional leadership, technical depth in AI platform engineering, and the ability to translate emerging AI technologies into scalable enterprise capabilities. Key Responsibilities Strategic Leadership & Transformation Define and execute BCG's global GenAI enablement strategy, aligning with firmwide AI, data, and digital transformation objectives. Drive the design and delivery of scalable GenAI platforms that enable secure, compliant, and reliable use of foundation models and AI agents across the enterprise. Establish an enterprise GenAI architecture and delivery framework, including model orchestration, retrieval-augmented generation (RAG), prompt engineering, and agent mesh design at scale. Work closely with the Capabilities Team to stay informed on the latest capability releases and ensure alignment on enablement requirements. Build alignment with functional and business stakeholders to ensure AI capabilities deliver measurable value and are adopted responsibly. Advise on best architecture practices based on end-user feedback, and feed these insights back to establish benchmarks for future capability builds with Capabilities team. Champion Responsible AI principles, ensuring fairness, transparency, and accountability are embedded in all AI-driven solutions. AI Platform Engineering & Enablement Lead the implementation of GenAI platform services, including model lifecycle management, API integration, vector databases, and prompt orchestration frameworks. Enable and govern the AI agent ecosystem, ensuring interoperability, security, and performance consistency across multiple use cases and teams. Collaborate with the Data, Security, Capabilities Build, and Infrastructure teams to ensure secure data access, compliance alignment, and protection of sensitive information used in AI workflows. Drive automation of AI deployment pipelines, environment provisioning, and monitoring for large-scale AI workloads across cloud and hybrid environments. Operational Excellence & Reliability Apply Site Reliability Engineering (SRE) principles to AI platform operations: ensuring high availability, observability, and proactive incident response. Define service-level objectives (SLOs) and reliability metrics for GenAI services and tools. Establish continuous evaluation of model performance, drift detection, and quality assurance of AI outputs. Oversee change management, release readiness, and lifecycle governance for AI agents, APIs, and foundational services. Governance, Compliance & Responsible AI Partner with Legal, Compliance, and Risk functions to implement policies governing data use, model transparency, and AI ethics. Ensure compliance with evolving regulations (e.g., EU AI Act, GDPR, ISO 42001) and BCG's internal Responsible AI framework. Implement automated monitoring and policy enforcement mechanisms for AI access, model usage, and data governance. Lead regular architecture and risk reviews to assess AI service exposure and maintain compliance posture. Financial & Vendor Management Manage the GenAI platform investment portfolio and operational budgets, ensuring scalability and long-term ROI. Evaluate and manage relationships with AI infrastructure, foundation model, and cloud providers (e.g., OpenAI, Anthropic, AWS, Azure, Google). Lead vendor performance management, cost optimization, and contractual governance for AI and data partnerships. Leadership & Talent Development Build and lead a global team of AI engineers, ML operations specialists, and solution architects, fostering a culture of innovation, experimentation, and delivery excellence. Drive continuous learning and upskilling initiatives across the broader organization on AI literacy, prompt design, and responsible use of GenAI tools. Collaborate with Product, Data, and Business leadership to integrate GenAI capabilities into BCG's digital platforms and client-facing solutions. What You'll Bring 10+ years of experience in AI, ML, or technology platform engineering , with at least 5 years in leadership roles delivering enterprise-scale solutions. Proven experience delivering AI/ML or GenAI platforms at scale, preferably in global or hybrid cloud environments. Strong understanding of LLM architectures, agent-based systems, prompt engineering, and vector-based search technologies. Experience with AI governance, MLOps, and responsible AI frameworks. Demonstrated ability to lead cross-functional delivery spanning IT, security, data, and business domains. Excellent communication and stakeholder management skills, capable of translating complex AI concepts into executive-level narratives. Preferred Qualifications Advanced degree in Computer Science, AI, Data Science, or a related technical discipline. Certifications or experience in cloud AI services (AWS, Azure, GCP), and MLOps/AI platform engineering. Hands-on familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, OpenAI APIs, Bedrock, Azure OpenAI). Experience managing multi-model ecosystems and integrating external and proprietary models. Familiarity with AI observability tools, vector databases, and embedding pipelines. Additional info Work Environment & Additional Information Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Must be comfortable working in a fast-evolving AI landscape, balancing innovation speed with governance and operational stability. Role Impact The Global Delivery Director - GenAI Capability Enablement plays a pivotal role in shaping how BCG operationalizes Generative AI at scale. By building secure, governed, and high-performance AI platforms, this leader ensures BCG can innovate responsibly, accelerate digital transformation, and maintain a trusted AI ecosystem that empowers teams globally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Feb 06, 2026
Full time
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
