Join us as a Specialist Customer Care - Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters. This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week). To be successful as a Specialist Customer Care - Intermediary Mortgage Expert, you should have: Proven experience delivering excellent customer service in a telephony-based environment. Effective stakeholder management skills, with the ability to build relationships and set clear expectations. Excellent operational efficiency with the ability to confidently multitask and manage competing priorities. Some other highly valued skills may include: Mortgage knowledge - an understanding of mortgage products, processes, and policies. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 11, 2026
Full time
Join us as a Specialist Customer Care - Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters. This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week). To be successful as a Specialist Customer Care - Intermediary Mortgage Expert, you should have: Proven experience delivering excellent customer service in a telephony-based environment. Effective stakeholder management skills, with the ability to build relationships and set clear expectations. Excellent operational efficiency with the ability to confidently multitask and manage competing priorities. Some other highly valued skills may include: Mortgage knowledge - an understanding of mortgage products, processes, and policies. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
For over four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for its award-winning culture, built on a foundation of inclusion and fairness, meaningful community engagement, and delivering enjoyable employee experiences at every turn. But we couldn't do it without our extraordinary workforce - and that's where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career! Cirrus Logic has exciting opportunities for talented Design Verification Engineers at all levels, to join our Edinburgh and Newbury offices. You will participate in all aspects of digital verification for complete mixed signal IC developments, work on complex verification systems and contribute towards improvements in verification methodology within Cirrus Logic. This is a real chance for you to get heavily involved in cutting-edge projects working in a global organisation. In return, we offer you a great range of benefits including personal and professional development, a uniquely flat culture and much, much more! Responsibilities Definition of IC verification plan linking product requirements through to detailed testcases Leading teams of verification engineers to deliver thoroughly verified ICs Create reliable and reusable testbench for complex subsystems and ICs Participate in verification Specialist Groups and contribute to the digital verification methodology discussions Supporting, and where necessary coaching, the verification team to follow, and improve, defined methodology practices Hands-on project design/verification involvement Required Skills and Qualifications BEng / BSc / MEng / MSc Degree or equivalent in Electronics/Computer Science or other related discipline. Proven track record in delivering 1st time success with complex mixed signal IC's. Metric driven verification - verification planning, requirements extraction - Directed and constrained random verification - Functional and code coverage analysis SystemVerilog - SVA (SystemVerilog Assertions) Testbench design with verification frameworks like UVM/OVM, e, VMM Debugging skills - RTL - Testbench, OOP - Gate level (including SDF) Strong ability to interpret results and resolve problems An innovative, creative, lateral thinking problem solver Preferred Skills and Qualifications Formal verification and verification qualification techniques Scripting experience with Ruby, sh/csh, TCL, Make, Perl Power aware verification (using CPF/UPF) Object orientated programming (OOP) - Use of OOP design patterns This position is based in either Edinburgh or Newbury, UK. This is a hybrid remote position and will follow a 2+ day in-office work schedule, with in-office days based on business needs and team preference. You must be based within commutable distance of the work location listed on the job posting, or willing to relocate prior to beginning employment with Cirrus Logic. HOTT Export control restrictions based upon applicable laws and regulations would prohibit candidates who are nationals of certain embargoed countries from working in this position without Cirrus Logic first obtaining an export license. Candidates for this role must be able to access technical data without a requirement for an export license. We are unable to sponsor or obtain export licenses for this role. At Cirrus Logic, we believe that diversity drives innovation, and we are committed to encouraging an open and collaborative culture where different approaches, ideas, and points of view are respected and valued. We aim to promote a workplace where everyone can contribute irrespective of race, colour, national origin, religion or belief, gender or gender identity, sexual orientation, age, marital status, pregnancy status, or disability.
Mar 10, 2026
Full time
For over four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for its award-winning culture, built on a foundation of inclusion and fairness, meaningful community engagement, and delivering enjoyable employee experiences at every turn. But we couldn't do it without our extraordinary workforce - and that's where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career! Cirrus Logic has exciting opportunities for talented Design Verification Engineers at all levels, to join our Edinburgh and Newbury offices. You will participate in all aspects of digital verification for complete mixed signal IC developments, work on complex verification systems and contribute towards improvements in verification methodology within Cirrus Logic. This is a real chance for you to get heavily involved in cutting-edge projects working in a global organisation. In return, we offer you a great range of benefits including personal and professional development, a uniquely flat culture and much, much more! Responsibilities Definition of IC verification plan linking product requirements through to detailed testcases Leading teams of verification engineers to deliver thoroughly verified ICs Create reliable and reusable testbench for complex subsystems and ICs Participate in verification Specialist Groups and contribute to the digital verification methodology discussions Supporting, and where necessary coaching, the verification team to follow, and improve, defined methodology practices Hands-on project design/verification involvement Required Skills and Qualifications BEng / BSc / MEng / MSc Degree or equivalent in Electronics/Computer Science or other related discipline. Proven track record in delivering 1st time success with complex mixed signal IC's. Metric driven verification - verification planning, requirements extraction - Directed and constrained random verification - Functional and code coverage analysis SystemVerilog - SVA (SystemVerilog Assertions) Testbench design with verification frameworks like UVM/OVM, e, VMM Debugging skills - RTL - Testbench, OOP - Gate level (including SDF) Strong ability to interpret results and resolve problems An innovative, creative, lateral thinking problem solver Preferred Skills and Qualifications Formal verification and verification qualification techniques Scripting experience with Ruby, sh/csh, TCL, Make, Perl Power aware verification (using CPF/UPF) Object orientated programming (OOP) - Use of OOP design patterns This position is based in either Edinburgh or Newbury, UK. This is a hybrid remote position and will follow a 2+ day in-office work schedule, with in-office days based on business needs and team preference. You must be based within commutable distance of the work location listed on the job posting, or willing to relocate prior to beginning employment with Cirrus Logic. HOTT Export control restrictions based upon applicable laws and regulations would prohibit candidates who are nationals of certain embargoed countries from working in this position without Cirrus Logic first obtaining an export license. Candidates for this role must be able to access technical data without a requirement for an export license. We are unable to sponsor or obtain export licenses for this role. At Cirrus Logic, we believe that diversity drives innovation, and we are committed to encouraging an open and collaborative culture where different approaches, ideas, and points of view are respected and valued. We aim to promote a workplace where everyone can contribute irrespective of race, colour, national origin, religion or belief, gender or gender identity, sexual orientation, age, marital status, pregnancy status, or disability.
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. At HBO Max, storytelling takes center stage. We're one of the world's most iconic entertainment brands - home to bold originals and unforgettable characters. While audiences binge award-winning content, breaking news, and sports around the clock, our teams stay busy at work creating what's next in streaming. From Succession, Euphoria, and The Sopranos to global franchises like Game of Thrones and Harry Potter, our content sparks conversation and shapes culture. HBO Max delivers boundary-pushing stories across genres and platforms, connecting millions of viewers across 90 countries globally- and we're just getting started. We're home to the most talked about shows and movies, granting audiences access to the worlds of HBO, Harry Potter, DC, Warner Bros., ID, Adult Swim, A24, and more. Turn your streaming obsession into a career- we're hiring! Your New Role Warner Bros Discovery are seeking a technically skilled and solution-oriented professional to support our global affiliate partners. In your role, you'll collaborate closely with sales, technical, and support teams to drive seamless integrations and deliver impactful advertising solutions. You'll lead technical workshops, manage integration projects end-to-end, and troubleshoot complex ad tech issues. You will display strong project management, stakeholder communications and your expertise in video ad serving, CTV, and programmatic advertising will be key to success. The role will join at a very exciting time for the company and will be part of the Digital advertising streaming organization in EMEA and span multiple markets where HBO Max service is available. Your Role Accountabilities Support affiliate partners globally through effective communication and relationship management. Engage in pre-sales activity with the sales team and propose tailored solution to meet partner needs . Conduct workshop / presentation for technical team of affiliate partner. Analyse and troubleshoot highly complex technical integration problems and propose effective solutions . Identify best practices and proactively share the best practice with affiliate partners. Collaborate with the Level 1/2 support team with complex escalations that require direct contact with top partners . Proactively identifies opportunities to improve API integration processes and systems, leading initiatives to enhance performanc e, reliabilit y and partner satisfaction. Coordinate project timelines, deliverables, and stakeholder alignment to ensure smooth execution of integration and onboarding process. Communicate complex technical details to technical and non-technical customers . Qualifications and Experience Experience with Freewheel. Knowledge of ad servers (Freewheel is a must), VAST, video ad serving, Dynamic Ad Insertion technologies. Knowledge of CTV Advertising and Data-Driven Advertising Strategies. Understanding of SSP/DSP architecture and their interactions within the programmatic ecosystem. Familiarity with privacy frameworks, especially in EMEA regions (e.g., GDPR, IAB standards). Ability to translate technical concepts to non-technical audiences. Experience with project tracking tools (JIRA, Asana) and collaborative platforms (Confluence, Slack). Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Mar 10, 2026
Full time
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. At HBO Max, storytelling takes center stage. We're one of the world's most iconic entertainment brands - home to bold originals and unforgettable characters. While audiences binge award-winning content, breaking news, and sports around the clock, our teams stay busy at work creating what's next in streaming. From Succession, Euphoria, and The Sopranos to global franchises like Game of Thrones and Harry Potter, our content sparks conversation and shapes culture. HBO Max delivers boundary-pushing stories across genres and platforms, connecting millions of viewers across 90 countries globally- and we're just getting started. We're home to the most talked about shows and movies, granting audiences access to the worlds of HBO, Harry Potter, DC, Warner Bros., ID, Adult Swim, A24, and more. Turn your streaming obsession into a career- we're hiring! Your New Role Warner Bros Discovery are seeking a technically skilled and solution-oriented professional to support our global affiliate partners. In your role, you'll collaborate closely with sales, technical, and support teams to drive seamless integrations and deliver impactful advertising solutions. You'll lead technical workshops, manage integration projects end-to-end, and troubleshoot complex ad tech issues. You will display strong project management, stakeholder communications and your expertise in video ad serving, CTV, and programmatic advertising will be key to success. The role will join at a very exciting time for the company and will be part of the Digital advertising streaming organization in EMEA and span multiple markets where HBO Max service is available. Your Role Accountabilities Support affiliate partners globally through effective communication and relationship management. Engage in pre-sales activity with the sales team and propose tailored solution to meet partner needs . Conduct workshop / presentation for technical team of affiliate partner. Analyse and troubleshoot highly complex technical integration problems and propose effective solutions . Identify best practices and proactively share the best practice with affiliate partners. Collaborate with the Level 1/2 support team with complex escalations that require direct contact with top partners . Proactively identifies opportunities to improve API integration processes and systems, leading initiatives to enhance performanc e, reliabilit y and partner satisfaction. Coordinate project timelines, deliverables, and stakeholder alignment to ensure smooth execution of integration and onboarding process. Communicate complex technical details to technical and non-technical customers . Qualifications and Experience Experience with Freewheel. Knowledge of ad servers (Freewheel is a must), VAST, video ad serving, Dynamic Ad Insertion technologies. Knowledge of CTV Advertising and Data-Driven Advertising Strategies. Understanding of SSP/DSP architecture and their interactions within the programmatic ecosystem. Familiarity with privacy frameworks, especially in EMEA regions (e.g., GDPR, IAB standards). Ability to translate technical concepts to non-technical audiences. Experience with project tracking tools (JIRA, Asana) and collaborative platforms (Confluence, Slack). Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Sales Administration Co-ordinator Milton Keynes up to £30,000 Permanent The Opportunity This is a mission-critical coordination role at the heart of a rapidly growing engineering business. Our client is a leading European specialist in the manufacture and maintenance of internal rail door systems. Following a year of exceptional growth, their UK operation is investing heavily in systems and structure, creating a need for a proactive "central hub" to manage the flow of information across the business. This is not a basic administrative position; it is a high-impact role where you will be the "glue" connecting engineering, the workshop, and the customer. You will have the autonomy to help transition the business into a more structured, world-class operation, ensuring that technical projects move smoothly from order to delivery. Responsibilities: Engineering & Operations Support: Manage the flow of technical documentation, work orders, and engineering change notices to ensure the workshop remains efficient. Customer Liaison: Act as a professional point of contact for customer enquiries, providing timely updates and ensuring all requests are directed to the right technical teams. Process Coordination: Track project deadlines and proactively chase internal stakeholders to ensure KPIs and delivery schedules are met. System Management: Support the business in maturing its digital record-keeping, including the transition of files to new platforms and the use of Sage for basic transactions. Cross-Functional Communication: Bridge the gap between Quality, Commercial, and Field Service teams to ensure accurate information reaches every department. The Candidate: We are looking for an assertive, highly organised individual who thrives in a technical environment. You should be someone who enjoys "owning" a process and isn't afraid to chase for information to keep a project on track. Experience: Proven administrative or coordination background within an engineering, manufacturing, or technical service environment. Skills: Highly competent with Microsoft Office (Outlook, Word, Excel) and able to manage competing priorities with ease. Communication: Confident and professional when dealing with both internal teams and high-profile customers. Attributes: Assertive, detail-oriented, and proactive - someone who looks to prevent issues before they arise. Systems: Previous experience with Sage or document management systems is desirable, though full training will be provided. Location: Milton Keynes Salary: Up to £30,000 + Benefits About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Mar 10, 2026
Full time
Sales Administration Co-ordinator Milton Keynes up to £30,000 Permanent The Opportunity This is a mission-critical coordination role at the heart of a rapidly growing engineering business. Our client is a leading European specialist in the manufacture and maintenance of internal rail door systems. Following a year of exceptional growth, their UK operation is investing heavily in systems and structure, creating a need for a proactive "central hub" to manage the flow of information across the business. This is not a basic administrative position; it is a high-impact role where you will be the "glue" connecting engineering, the workshop, and the customer. You will have the autonomy to help transition the business into a more structured, world-class operation, ensuring that technical projects move smoothly from order to delivery. Responsibilities: Engineering & Operations Support: Manage the flow of technical documentation, work orders, and engineering change notices to ensure the workshop remains efficient. Customer Liaison: Act as a professional point of contact for customer enquiries, providing timely updates and ensuring all requests are directed to the right technical teams. Process Coordination: Track project deadlines and proactively chase internal stakeholders to ensure KPIs and delivery schedules are met. System Management: Support the business in maturing its digital record-keeping, including the transition of files to new platforms and the use of Sage for basic transactions. Cross-Functional Communication: Bridge the gap between Quality, Commercial, and Field Service teams to ensure accurate information reaches every department. The Candidate: We are looking for an assertive, highly organised individual who thrives in a technical environment. You should be someone who enjoys "owning" a process and isn't afraid to chase for information to keep a project on track. Experience: Proven administrative or coordination background within an engineering, manufacturing, or technical service environment. Skills: Highly competent with Microsoft Office (Outlook, Word, Excel) and able to manage competing priorities with ease. Communication: Confident and professional when dealing with both internal teams and high-profile customers. Attributes: Assertive, detail-oriented, and proactive - someone who looks to prevent issues before they arise. Systems: Previous experience with Sage or document management systems is desirable, though full training will be provided. Location: Milton Keynes Salary: Up to £30,000 + Benefits About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Opportunity BDO UK LLP is one of the UK's leading Tax, Accountancy and Business Advisory firms, renowned for our innovative approach and commitment to delivering exceptional client service. Our Tax Automation & Innovation practice is at the forefront of working with cutting-edge solutions to transform how tax functions operate in today's digital world. The globally led team was established to offer a more holistic approach, helping clients explore the whole of the market to find a better way. We are seeking a talented, driven Manager or Senior Manager to join our Tax Automation & Innovation team. In this pivotal role, you will play a dual part: shaping the future of the award-winning OneStream Enterprise Tax Reporting Solution and leading system implementations for tax technology solutions across our diverse product and client base. Key Responsibilities Lead and contribute to the ongoing product development of the OneStream enterprise tax reporting solution, ensuring it remains at the forefront of the industry. Help define the strategic direction and roadmap for the product, working closely with internal stakeholders and external clients. Manage and support the implementation of tax technology systems, including requirements gathering, solution design, and post-implementation support. Collaborate with cross-functional teams, including tax, IT, external vendors, external development teams, and project management, to deliver high-quality solutions tailored to client needs. Stay abreast of industry trends in tax technology, automation, and regulatory changes to ensure our offerings remain innovative and compliant. Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement. Person Specification Professional qualification in tax (e.g., CTA, ACA, ACCA) or equivalent experience. Proven experience in a tax-focused role, ideally with exposure to technology-driven projects or tax automation. Strong understanding of tax processes and requirements, with the ability to translate business needs into technical solutions. Solid IT and systems knowledge, ideally including experience with enterprise tax reporting or financial systems (OneStream experience highly desirable, but not essential). Excellent project management and organisational skills, with the ability to manage multiple priorities and deadlines. Effective communicator, comfortable engaging with both technical and non-technical stakeholders at all levels. Innovative thinker with a passion for harnessing technology to drive efficiency and value in the tax function. Why Join BDO? Be a key part of an award-winning team pioneering the future of tax technology. Work with some of the best minds in the industry and gain exposure to high-profile projects. Enjoy a supportive culture that champions innovation, collaboration, and personal growth. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 10, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Opportunity BDO UK LLP is one of the UK's leading Tax, Accountancy and Business Advisory firms, renowned for our innovative approach and commitment to delivering exceptional client service. Our Tax Automation & Innovation practice is at the forefront of working with cutting-edge solutions to transform how tax functions operate in today's digital world. The globally led team was established to offer a more holistic approach, helping clients explore the whole of the market to find a better way. We are seeking a talented, driven Manager or Senior Manager to join our Tax Automation & Innovation team. In this pivotal role, you will play a dual part: shaping the future of the award-winning OneStream Enterprise Tax Reporting Solution and leading system implementations for tax technology solutions across our diverse product and client base. Key Responsibilities Lead and contribute to the ongoing product development of the OneStream enterprise tax reporting solution, ensuring it remains at the forefront of the industry. Help define the strategic direction and roadmap for the product, working closely with internal stakeholders and external clients. Manage and support the implementation of tax technology systems, including requirements gathering, solution design, and post-implementation support. Collaborate with cross-functional teams, including tax, IT, external vendors, external development teams, and project management, to deliver high-quality solutions tailored to client needs. Stay abreast of industry trends in tax technology, automation, and regulatory changes to ensure our offerings remain innovative and compliant. Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement. Person Specification Professional qualification in tax (e.g., CTA, ACA, ACCA) or equivalent experience. Proven experience in a tax-focused role, ideally with exposure to technology-driven projects or tax automation. Strong understanding of tax processes and requirements, with the ability to translate business needs into technical solutions. Solid IT and systems knowledge, ideally including experience with enterprise tax reporting or financial systems (OneStream experience highly desirable, but not essential). Excellent project management and organisational skills, with the ability to manage multiple priorities and deadlines. Effective communicator, comfortable engaging with both technical and non-technical stakeholders at all levels. Innovative thinker with a passion for harnessing technology to drive efficiency and value in the tax function. Why Join BDO? Be a key part of an award-winning team pioneering the future of tax technology. Work with some of the best minds in the industry and gain exposure to high-profile projects. Enjoy a supportive culture that champions innovation, collaboration, and personal growth. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
An immediate interim opportunity has arisen for an establishing & growing Finance department to recruit a Senior Financial Reporting & Controls Manager to join the team and drive the organisation's financial reporting processes and strengthen internal control frameworks. This role is critical in ensuring accuracy, compliance, and integrity across all financial information. We are looking for a candidate with strong technical expertise, excellent attention to detail, and a track record of improving financial processes within a dynamic environment. A competitive day rate on offer, along with a hybrid working pattern split between 3 x days onsite at their fantastic London Office and WFH. Duties: Responsible for all financial reporting aspects, including: Preparation of monthly management accounts and quarterly reporting Preparation of variance analysis and commentary for senior stakeholders Balance sheet reconciliations Statutory accounting and liaison with external auditors Consolidation processes and ensuring the accuracy of group reporting Corporation tax computations VAT return submissions Own and maintain the organisation's internal control framework, identifying control gaps and ensuring robust financial governance Develop and document accounting policies, procedures, and control narratives Business partnering with operational teams to embed financial controls into day-to-day activities Mentor and support junior finance team members, promoting a strong controls culture Oversee key finance systems, ensuring data integrity and effective use Drive automation and digital transformation initiatives within finance Financial due diligence analysis Involvement in ad hoc strategic projects Supporting the team in occasional areas of technical accounting Required: Chartered accountancy qualification (e.g. ACA, ACCA, CIMA etc.) minimum 3 x years PQE Strong technical accounting ability (FRS 102 and IFRS) Proven experience in financial reporting and internal controls management Ability to apply a structured approach towards balancing multiple demands and priorities Strong verbal and written communication skills Effective communicator with the ability to translate complex financial information Proficient in the use of Microsoft Office, particularly Excel and Microsoft Dynamics (preferred) Enthusiastic, self-motivated and a good team player By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Mar 10, 2026
Seasonal
An immediate interim opportunity has arisen for an establishing & growing Finance department to recruit a Senior Financial Reporting & Controls Manager to join the team and drive the organisation's financial reporting processes and strengthen internal control frameworks. This role is critical in ensuring accuracy, compliance, and integrity across all financial information. We are looking for a candidate with strong technical expertise, excellent attention to detail, and a track record of improving financial processes within a dynamic environment. A competitive day rate on offer, along with a hybrid working pattern split between 3 x days onsite at their fantastic London Office and WFH. Duties: Responsible for all financial reporting aspects, including: Preparation of monthly management accounts and quarterly reporting Preparation of variance analysis and commentary for senior stakeholders Balance sheet reconciliations Statutory accounting and liaison with external auditors Consolidation processes and ensuring the accuracy of group reporting Corporation tax computations VAT return submissions Own and maintain the organisation's internal control framework, identifying control gaps and ensuring robust financial governance Develop and document accounting policies, procedures, and control narratives Business partnering with operational teams to embed financial controls into day-to-day activities Mentor and support junior finance team members, promoting a strong controls culture Oversee key finance systems, ensuring data integrity and effective use Drive automation and digital transformation initiatives within finance Financial due diligence analysis Involvement in ad hoc strategic projects Supporting the team in occasional areas of technical accounting Required: Chartered accountancy qualification (e.g. ACA, ACCA, CIMA etc.) minimum 3 x years PQE Strong technical accounting ability (FRS 102 and IFRS) Proven experience in financial reporting and internal controls management Ability to apply a structured approach towards balancing multiple demands and priorities Strong verbal and written communication skills Effective communicator with the ability to translate complex financial information Proficient in the use of Microsoft Office, particularly Excel and Microsoft Dynamics (preferred) Enthusiastic, self-motivated and a good team player By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 09, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey. We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects. Why Join Us? This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor. You'll get: A pathway to Commercial Manager Direct influence over profitability, strategy and operational excellence Exposure to high-profile, prestigious estates across London & the UK A high-performance, digitally-enabled working environment 25 days holiday + bank holidays Pension + ongoing development opportunities About Onyx Fire & Security Onyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors. Since 2008, we've focused on creating safer buildings through: Mechanical & Electrical Smoke Control Passive Fire Protection Fire Engineering & Asset Management We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale. The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live. You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you. You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months. What You'll Be Responsible For Validating sold scopes and converting BOQs into operational documentation Visiting sites to verify quantities, access, constraints and real-world conditions Completing measured surveys for fire doors, fire stopping and passive fire works Producing Scope of Works packs and updating cost sheets Preparing monthly valuations and signing off works completed on site Preparing, negotiating and agreeing variations Leading commercial discussions with clients and internal stakeholders Overseeing projects under JCT contracts, including variations, claims and disputes Managing pricing strategy, margin control and commercial forecasting Owning the CVR process and ensuring commercial visibility across each project Acting as a trusted commercial advisor to the Head of Projects Scope & Costing Documentation Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications. Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages. Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements. Stakeholder & Client Interface Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally. Respond to commercial queries, RFIs, and contract-related correspondence. Support the operational team in delivering high-quality, compliant works in line with the programme. Compliance & Quality Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards). Support the creation of design packs and technical documentation where required. About You: The Person Who Will Excel Here We're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy. Experience & Technical Strengths 5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor) Strong measured survey capability Excellent document-production and client-facing communication Solid Excel/Sheets skills and BOQ understanding Proven track record of managing JCT contracts Experience managing valuations, variations and financial control Chartered Surveyor (RICS) or equivalent Experience working with Salesforce, OneTrace, Procore or similar systems. Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements. Full UK driving licence. Traits & Mindset Commercially ambitious with strong attention to detail Proactive, structured and able to work independently Confident in negotiations and client conversations Strong leadership potential, capable of developing a junior QS Comfortable in a fast-moving, scaling SME environment Strategic thinker with the ability to forecast, challenge and improve processes How to Apply: If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact.
Mar 09, 2026
Full time
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey. We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects. Why Join Us? This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor. You'll get: A pathway to Commercial Manager Direct influence over profitability, strategy and operational excellence Exposure to high-profile, prestigious estates across London & the UK A high-performance, digitally-enabled working environment 25 days holiday + bank holidays Pension + ongoing development opportunities About Onyx Fire & Security Onyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors. Since 2008, we've focused on creating safer buildings through: Mechanical & Electrical Smoke Control Passive Fire Protection Fire Engineering & Asset Management We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale. The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live. You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you. You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months. What You'll Be Responsible For Validating sold scopes and converting BOQs into operational documentation Visiting sites to verify quantities, access, constraints and real-world conditions Completing measured surveys for fire doors, fire stopping and passive fire works Producing Scope of Works packs and updating cost sheets Preparing monthly valuations and signing off works completed on site Preparing, negotiating and agreeing variations Leading commercial discussions with clients and internal stakeholders Overseeing projects under JCT contracts, including variations, claims and disputes Managing pricing strategy, margin control and commercial forecasting Owning the CVR process and ensuring commercial visibility across each project Acting as a trusted commercial advisor to the Head of Projects Scope & Costing Documentation Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications. Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages. Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements. Stakeholder & Client Interface Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally. Respond to commercial queries, RFIs, and contract-related correspondence. Support the operational team in delivering high-quality, compliant works in line with the programme. Compliance & Quality Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards). Support the creation of design packs and technical documentation where required. About You: The Person Who Will Excel Here We're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy. Experience & Technical Strengths 5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor) Strong measured survey capability Excellent document-production and client-facing communication Solid Excel/Sheets skills and BOQ understanding Proven track record of managing JCT contracts Experience managing valuations, variations and financial control Chartered Surveyor (RICS) or equivalent Experience working with Salesforce, OneTrace, Procore or similar systems. Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements. Full UK driving licence. Traits & Mindset Commercially ambitious with strong attention to detail Proactive, structured and able to work independently Confident in negotiations and client conversations Strong leadership potential, capable of developing a junior QS Comfortable in a fast-moving, scaling SME environment Strategic thinker with the ability to forecast, challenge and improve processes How to Apply: If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact.
Category: Economic Growth and Development Contract type: Fixed term Working hours: 36 hours per week Posted on: 17 February 2026 Directorate: PLACE Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF Description This role has asalary of £41,585 per annum, based on a 36 hour working week. This is afixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are an organised, relationship driven professional with experience in programme delivery, business engagement, or operational coordination - and you're passionate about supporting SMEs, students, and universities to collaborate and innovate - we encourage you to apply. This role offers hybrid working, with regular travel across Surrey and the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Optionto buy up to 10 days ofadditionalannual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity,adoptionand dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a proactive and detail oriented Operations Officerto lead the operational delivery of the Made Smarter South East internship programme and support the wider Made Smarter staff with process improvement, grant support and project management. This outward facing role works with the Organisation Workforce Development advisors, SME manufacturers, universities, and students to build a strong internship pipeline, scope meaningful projects, and ensure high quality placements that support digital adoption and innovation. As the Operations Officer, you will: Build and maintain strong relationships with SMEs, universities, students and partners Lead the full internship lifecycle within the Made Smarter parameters Maintain accurate operational records and ensure CRM data is consistently updated Track internship KPIs and provide data for reporting to the Programme Manager and Steering Group Manage job postings on university platforms and coordinate shortlisting, interviews and scheduling Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to operational processes across the programme Support marketing and awareness raising, including social media and event coordination Collaborate across Surrey County Council's Economy & Growth team to connect SMEs with wider support offers, including skills, innovation, leadership development and NEET pathways Maintain documentation standards and contribute to knowledge sharing across the programme You will be responsible for delivering high quality operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience in programme delivery, business engagement, education partnerships, working with young people, or operational coordination Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or job specifications Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement Familiarity with PRINCE2 or another structured project management methodology (desirable) To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience managing operational delivery in a programme or service. How have you ensured accurate records, CRM updates, and consistent reporting? This role is responsible for the full internship lifecycle, from supporting SMEs to coordinating student recruitment and supporting placements. Describe how you would manage this end to end process to achieve internship KPIs. Give an example of a time you built and maintained relationships with diverse stakeholders (e.g., businesses, universities, students, partners). What approaches did you use to keep engagement strong. Describe your experience using PRINCE2 or another project management methodology. How have you applied structured project management to deliver outcomes or manage risks? Beforesubmittingyour application, we recommend you read the job description andourLife at Surrey handbook to get an insight into working at Surrey. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 08/03/2026 with interviews taking place in person at Woodhatch Place, Reigate between 17th March and 24th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimumcriteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Mar 08, 2026
Full time
Category: Economic Growth and Development Contract type: Fixed term Working hours: 36 hours per week Posted on: 17 February 2026 Directorate: PLACE Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF Description This role has asalary of £41,585 per annum, based on a 36 hour working week. This is afixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are an organised, relationship driven professional with experience in programme delivery, business engagement, or operational coordination - and you're passionate about supporting SMEs, students, and universities to collaborate and innovate - we encourage you to apply. This role offers hybrid working, with regular travel across Surrey and the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Optionto buy up to 10 days ofadditionalannual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity,adoptionand dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a proactive and detail oriented Operations Officerto lead the operational delivery of the Made Smarter South East internship programme and support the wider Made Smarter staff with process improvement, grant support and project management. This outward facing role works with the Organisation Workforce Development advisors, SME manufacturers, universities, and students to build a strong internship pipeline, scope meaningful projects, and ensure high quality placements that support digital adoption and innovation. As the Operations Officer, you will: Build and maintain strong relationships with SMEs, universities, students and partners Lead the full internship lifecycle within the Made Smarter parameters Maintain accurate operational records and ensure CRM data is consistently updated Track internship KPIs and provide data for reporting to the Programme Manager and Steering Group Manage job postings on university platforms and coordinate shortlisting, interviews and scheduling Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to operational processes across the programme Support marketing and awareness raising, including social media and event coordination Collaborate across Surrey County Council's Economy & Growth team to connect SMEs with wider support offers, including skills, innovation, leadership development and NEET pathways Maintain documentation standards and contribute to knowledge sharing across the programme You will be responsible for delivering high quality operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience in programme delivery, business engagement, education partnerships, working with young people, or operational coordination Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or job specifications Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement Familiarity with PRINCE2 or another structured project management methodology (desirable) To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience managing operational delivery in a programme or service. How have you ensured accurate records, CRM updates, and consistent reporting? This role is responsible for the full internship lifecycle, from supporting SMEs to coordinating student recruitment and supporting placements. Describe how you would manage this end to end process to achieve internship KPIs. Give an example of a time you built and maintained relationships with diverse stakeholders (e.g., businesses, universities, students, partners). What approaches did you use to keep engagement strong. Describe your experience using PRINCE2 or another project management methodology. How have you applied structured project management to deliver outcomes or manage risks? Beforesubmittingyour application, we recommend you read the job description andourLife at Surrey handbook to get an insight into working at Surrey. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 08/03/2026 with interviews taking place in person at Woodhatch Place, Reigate between 17th March and 24th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimumcriteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Mar 07, 2026
Full time
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. The Opportunity As a Graduate Digital Manufacturing Engineer, you'll work across our Aircraft and Battery Manufacturing Engineering teams, collaborating directly with senior engineers and digital specialists. You'll see your work translate from: CAD model To digital build simulation To shop floor execution To aircraft moving through the production line Your time will be split between: Central Bristol Headquarters Vertical Energy Centre (Avonmouth) Flight Test Centre (Kemble) You'll understand both the digital and physical impact of your work. This is not a back-office data role. This is digital systems embedded in live aerospace production. What You'll Do From day one, you'll help turn engineering design intent into manufacturing reality. You will: Support the transformation of Engineering BOM (EBOM) into Manufacturing BOM (MBOM) and Bill of Process Develop and maintain digital manufacturing data in platforms such as 3DEXPERIENCE (DELMIA) Contribute to end-to-end process definition including sequencing, tooling, part allocation and resource planning Support virtual builds to test manufacturability before physical assembly begins Help ensure shop floor systems (MES/MoM) are aligned with accurate digital data Assist with change management so engineering updates flow correctly into production systems Improve data quality, traceability and integration across PLM, ERP and manufacturing platforms This is systems thinking applied to real aircraft production. What You'll Gain Within your first year, you'll build experience in: Digital manufacturing within a regulated aerospace environment PLM, ERP and MES system integration Configuration control and traceability Aircraft and battery production processes Cross-functional collaboration between engineering and operations You'll develop both technical capability and commercial awareness - understanding how digital accuracy directly impacts safety, quality and certification. What You'll Bring We're looking for graduates who want responsibility early and are motivated by solving complex system challenges. You should have: This role is primarily aimed at students graduating in Summer 2026, however, we will also consider 2025 graduates A degree in Engineering, Manufacturing, Systems Engineering, Data or related discipline Strong analytical thinking and comfort working with structured data Interest in how digital tools drive physical production Attention to detail and a systems mindset Confidence collaborating across technical teams Curiosity and willingness to learn in a fast-paced environment You don't need to be an expert in 3DEXPERIENCE or PLM systems - but awareness or strong interest helps. Mindset matters more than polish. Why This Role Is Different You'll join during a major digital transformation phase, where: Engineering data must translate accurately into production Digital build simulations validate real-world manufacturability Configuration control supports certification Systems integration directly impacts aircraft build This is exposure that's rare at graduate level - especially in aerospace. Why Join Vertical? At Vertical Aerospace, you'll: Work at the intersection of digital systems and aircraft production Gain exposure across aircraft and battery manufacturing Experience digital transformation in a regulated industry Build skills that are highly transferable across advanced manufacturing sectors Contribute to scaling zero-emissions aviation If you want to build the systems that enable the future of sustainable flight - this is your opportunity. Our 4 Step Application Process Apply with your CV inclusive of a short cover letter at the top of your CV answering the below in no more than 200 words per question: Why Vertical interests you? A project you're proud of (please make this as relevant as possible to the role you are applying to. Specify your role, learnings, outcome. How you've applied engineering principles outside academia How you stay organised in time-critical projects If successful, you will be invited to attend a 30-minute video screening interview with one of our talent partners where you will be asked a mixture of technical and behaviours If successful, you will be asked to complete a short take-home technical exercise. All instructions will be shared at this stage If you are successful following step 3, you will be invited to the final stage - an onsite group assessment exercise and technical interview in our central Bristol office. We'll keep you informed throughout the process. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuit
Mar 07, 2026
Full time
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. The Opportunity As a Graduate Digital Manufacturing Engineer, you'll work across our Aircraft and Battery Manufacturing Engineering teams, collaborating directly with senior engineers and digital specialists. You'll see your work translate from: CAD model To digital build simulation To shop floor execution To aircraft moving through the production line Your time will be split between: Central Bristol Headquarters Vertical Energy Centre (Avonmouth) Flight Test Centre (Kemble) You'll understand both the digital and physical impact of your work. This is not a back-office data role. This is digital systems embedded in live aerospace production. What You'll Do From day one, you'll help turn engineering design intent into manufacturing reality. You will: Support the transformation of Engineering BOM (EBOM) into Manufacturing BOM (MBOM) and Bill of Process Develop and maintain digital manufacturing data in platforms such as 3DEXPERIENCE (DELMIA) Contribute to end-to-end process definition including sequencing, tooling, part allocation and resource planning Support virtual builds to test manufacturability before physical assembly begins Help ensure shop floor systems (MES/MoM) are aligned with accurate digital data Assist with change management so engineering updates flow correctly into production systems Improve data quality, traceability and integration across PLM, ERP and manufacturing platforms This is systems thinking applied to real aircraft production. What You'll Gain Within your first year, you'll build experience in: Digital manufacturing within a regulated aerospace environment PLM, ERP and MES system integration Configuration control and traceability Aircraft and battery production processes Cross-functional collaboration between engineering and operations You'll develop both technical capability and commercial awareness - understanding how digital accuracy directly impacts safety, quality and certification. What You'll Bring We're looking for graduates who want responsibility early and are motivated by solving complex system challenges. You should have: This role is primarily aimed at students graduating in Summer 2026, however, we will also consider 2025 graduates A degree in Engineering, Manufacturing, Systems Engineering, Data or related discipline Strong analytical thinking and comfort working with structured data Interest in how digital tools drive physical production Attention to detail and a systems mindset Confidence collaborating across technical teams Curiosity and willingness to learn in a fast-paced environment You don't need to be an expert in 3DEXPERIENCE or PLM systems - but awareness or strong interest helps. Mindset matters more than polish. Why This Role Is Different You'll join during a major digital transformation phase, where: Engineering data must translate accurately into production Digital build simulations validate real-world manufacturability Configuration control supports certification Systems integration directly impacts aircraft build This is exposure that's rare at graduate level - especially in aerospace. Why Join Vertical? At Vertical Aerospace, you'll: Work at the intersection of digital systems and aircraft production Gain exposure across aircraft and battery manufacturing Experience digital transformation in a regulated industry Build skills that are highly transferable across advanced manufacturing sectors Contribute to scaling zero-emissions aviation If you want to build the systems that enable the future of sustainable flight - this is your opportunity. Our 4 Step Application Process Apply with your CV inclusive of a short cover letter at the top of your CV answering the below in no more than 200 words per question: Why Vertical interests you? A project you're proud of (please make this as relevant as possible to the role you are applying to. Specify your role, learnings, outcome. How you've applied engineering principles outside academia How you stay organised in time-critical projects If successful, you will be invited to attend a 30-minute video screening interview with one of our talent partners where you will be asked a mixture of technical and behaviours If successful, you will be asked to complete a short take-home technical exercise. All instructions will be shared at this stage If you are successful following step 3, you will be invited to the final stage - an onsite group assessment exercise and technical interview in our central Bristol office. We'll keep you informed throughout the process. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuit
Overview: The Associate Enterprise Architect will be based on a hybrid basis from our stunning central Leeds office , meaning you'll need to be within a commutable distance to enable you to be in the office each week. The role holder will assist in the development and maintenance of the Enterprise Architecture for the MUFG Corporate Markets business. You will engage with business representatives and support and enable business objectives, including Reference Models, Artefact Repository, Patterns, Frameworks, Tools, Methodology and Governance frameworks. In addition, you will provide consulting and recommendations to the MUFG Corporate Markets business through the formulation and simplification of the Technology Strategy, solution option analysis and cost/benefit analysis. You will participate in and provide governance on major programmes and projects to ensure that solutions are in line with the broader Group-wide Enterprise Architecture and that expected business and IT benefits will be able to be realised, all whilst supporting internal teams in the development of the MUFG Corporate Markets solution and services. You will build and maintain relationships with colleagues/teams who sit in the Architecture and Technology space to encourage a one-way / same way of working. You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days' extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: •At least 2 - 5 years in IT roles such as a Business Analyst, Systems Analyst, Developer, Infrastructure Engineer or Solutions Designer, OR, you could be an exceptionally talented graduate with a strong technical foundation and a demonstrated interest in Architecture •Professionalism, self-motivation and an ability to work in a dynamic, evolving environment •Strong verbal and written communication skills with an ability to document and present concepts clearly •Good organisational and time management skills with a willingness to learn and develop under mentoring •Resourcefulness and self-confidence with an innovative and collaborative personality •An ability to work independently and as part of a team, with the drive, desire and passion to learn business process and apply technical solutions effectively •Excellent research, analysis and problem-solving skills •An exposure to AI technologies Nice to have : •Familiarity with Architecture frameworks such as TOGAF and Zachman would be advantageous, but isn't mandatory •Exposure to solution design principles, integration concepts, or cloud technologies is desirable Day to Day, you will: •Assist in the development of the strategic IT Architecture vision, strategy and technology leadership for large programmes and business transformation initiatives for the MUFG Corporate Markets business •Provide integrated vision, roadmap and steer, to build standard solutions and technology change plans considering overarching scope and dependencies, all under guidance from the Enterprise Architects •Establish and maintain Architecture artefacts for the MUFG Corporate Markets business •Review new and existing IT projects to ensure compliance and integration with the Group-wide Enterprise Architecture, in addition to providing advanced technical consulting in multi-platform application environments •Participate in and facilitate functional and technical designs of systems to ensure sound decisions are being made in alignment with current and future business and IT strategies and opportunities, in addition to performing assignments as required, particularly in areas of difficulty, complexity or critical need •Identify and investigate opportunities to utilise and integrate emerging technologies to provide cost effective, flexible solutions, maintaining up-to-date knowledge of business plans and possible impacts to the business unit architecture, ensuring regular engagement with business stakeholders to ensure alignment •Assist in the development and maintenance of an Architecture aligned to the IT Strategy, determining the roadmap required to support the implementation of the Architecture •Develop and maintain conceptual, logical and physical architectures to meet requirements and strategies •Drive business and technology change with strong stakeholder management and leadership and by being a key member of the global MUFG Corporate Markets Enterprise Architecture team •Assist in ensuring that the scope and design of strategic projects are aligned with the target Architecture, ensuring that risks and deviation from strategic plans arising from tactical initiatives are understood and communicated The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. About Us MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. About the Team Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Servicesjourney and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Job Info Job Identification 14343 Job Category Technology Posting Date 02/02/2026, 11:35 AM Locations Central Square, Leeds , LS1 4DL, GB
Mar 06, 2026
Full time
Overview: The Associate Enterprise Architect will be based on a hybrid basis from our stunning central Leeds office , meaning you'll need to be within a commutable distance to enable you to be in the office each week. The role holder will assist in the development and maintenance of the Enterprise Architecture for the MUFG Corporate Markets business. You will engage with business representatives and support and enable business objectives, including Reference Models, Artefact Repository, Patterns, Frameworks, Tools, Methodology and Governance frameworks. In addition, you will provide consulting and recommendations to the MUFG Corporate Markets business through the formulation and simplification of the Technology Strategy, solution option analysis and cost/benefit analysis. You will participate in and provide governance on major programmes and projects to ensure that solutions are in line with the broader Group-wide Enterprise Architecture and that expected business and IT benefits will be able to be realised, all whilst supporting internal teams in the development of the MUFG Corporate Markets solution and services. You will build and maintain relationships with colleagues/teams who sit in the Architecture and Technology space to encourage a one-way / same way of working. You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days' extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: •At least 2 - 5 years in IT roles such as a Business Analyst, Systems Analyst, Developer, Infrastructure Engineer or Solutions Designer, OR, you could be an exceptionally talented graduate with a strong technical foundation and a demonstrated interest in Architecture •Professionalism, self-motivation and an ability to work in a dynamic, evolving environment •Strong verbal and written communication skills with an ability to document and present concepts clearly •Good organisational and time management skills with a willingness to learn and develop under mentoring •Resourcefulness and self-confidence with an innovative and collaborative personality •An ability to work independently and as part of a team, with the drive, desire and passion to learn business process and apply technical solutions effectively •Excellent research, analysis and problem-solving skills •An exposure to AI technologies Nice to have : •Familiarity with Architecture frameworks such as TOGAF and Zachman would be advantageous, but isn't mandatory •Exposure to solution design principles, integration concepts, or cloud technologies is desirable Day to Day, you will: •Assist in the development of the strategic IT Architecture vision, strategy and technology leadership for large programmes and business transformation initiatives for the MUFG Corporate Markets business •Provide integrated vision, roadmap and steer, to build standard solutions and technology change plans considering overarching scope and dependencies, all under guidance from the Enterprise Architects •Establish and maintain Architecture artefacts for the MUFG Corporate Markets business •Review new and existing IT projects to ensure compliance and integration with the Group-wide Enterprise Architecture, in addition to providing advanced technical consulting in multi-platform application environments •Participate in and facilitate functional and technical designs of systems to ensure sound decisions are being made in alignment with current and future business and IT strategies and opportunities, in addition to performing assignments as required, particularly in areas of difficulty, complexity or critical need •Identify and investigate opportunities to utilise and integrate emerging technologies to provide cost effective, flexible solutions, maintaining up-to-date knowledge of business plans and possible impacts to the business unit architecture, ensuring regular engagement with business stakeholders to ensure alignment •Assist in the development and maintenance of an Architecture aligned to the IT Strategy, determining the roadmap required to support the implementation of the Architecture •Develop and maintain conceptual, logical and physical architectures to meet requirements and strategies •Drive business and technology change with strong stakeholder management and leadership and by being a key member of the global MUFG Corporate Markets Enterprise Architecture team •Assist in ensuring that the scope and design of strategic projects are aligned with the target Architecture, ensuring that risks and deviation from strategic plans arising from tactical initiatives are understood and communicated The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. About Us MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. About the Team Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Servicesjourney and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Job Info Job Identification 14343 Job Category Technology Posting Date 02/02/2026, 11:35 AM Locations Central Square, Leeds , LS1 4DL, GB
Digital Development Manager Esher Contract £202.39 per day PAYE or £266.15 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Digital Development Manager About the role The Digital Development Manager leads the Digital Development Team, driving the Council s digital transformation agenda. The team is responsible for designing, developing and deploying solutions to deliver efficiencies and improvements for customers and internal teams. They support and maintain the council s business systems and manage the implementation of new technologies and analytics solutions. The team helps deliver the objectives of the Local Digital Declaration and Elmbridge Digital Strategy by working with business areas to design and develop user focused digital services. The main purpose of the role: To lead the Digital Development Team s work to leverage data and technology to enhance resident services. To lead the implementation and upgrade of Council software, providing project management and resource allocation. To lead projects to utilise data analytics to inform decision-making, improve services, and track performance against Council priorities. To analyse internal and external customer needs and recommend and implement appropriate solutions. To manage the Digital Development Team to ensure the council s business systems are operational, developed and upgraded. Building relationships with stakeholders within the business and with external partners to promote digital innovation. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Qualifications and Education Educated to GCSE level or equivalent standard - A relevant ICT related qualification - Desirable Certification in Project Management (e.g. Agile) Experience Proven experience in managing and developing IT teams. - Essential Experience in leading service improvement initiatives and implementing new digital services - Essential Experience in data analysis and utilizing data to inform decision-making - Essential Knowledge and experience of managing the upgrade and support of software applications. - Essential Experience in building and maintaining strong relationships with stakeholders at all levels, through the management of cross-departmental projects - Essential Knowledge, skills and abilities Excellent people management and leadership skills with an ability to motivate and develop staff - Essential A willingness to learn and develop own skillset to meet the requirements of the job - Essential Proven ability to foster a culture of continuous learning and development within the team, including identifying training needs and implementing development plans. - Essential Excellent communication and interpersonal skills, including the ability to explain complex technical information to non-technical audiences - Essential Knowledge of data architecture, data modelling, and analytics tools and techniques to extract insights and inform decision-making - Essential Ability to develop and implement data engineering solutions to handle complex, varied, and highly complex information - Desirable Ability to translate data into actionable recommendations and business insights, and to influence and engage stakeholders in data-driven initiatives - Desirable Ability to identify emerging technologies and trends relevant to the organization and develop strategies for their adoption. - Essential Ability to lead the analysis of business processes to recommend and deliver improvements through ICT to Council staff and Council services. - Essential Ability to develop and sustain effective relationships with internal customers and third-party suppliers of Council systems. - Essential Proven ability to manage and deliver large-scale, complex IT projects, effectively allocating resources to balance competing priorities, and successfully engaging multiple stakeholders. - Essential Strong commercial awareness and understanding of IT costs and benefits - Essential Strong strategic thinking and planning, with an understanding of risk management and contingency planning - Essential Focus on user needs and continuous improvement when designing and developing - Essential Knowledge of database administration, analysis and reporting. - Desirable Knowledge of Microsoft SQL Server Reporting Services, Granicus Forms, Power BI, web services and integration protocols such as REST, SOAP, JSON. - Desirable Knowledge of any the following: C#, Python, XML, HTML and JavaScript. - Desirable Knowledge of GDPR and national data protection laws and information governance. - Essential Special requirements Considers information security in all aspects of work undertaken. - Essential Must be willing to have the Baseline Personnel Security Standard checks, required for this post. - Essential Knowledge and experience of ITIL - Desirable PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Mar 06, 2026
Contractor
Digital Development Manager Esher Contract £202.39 per day PAYE or £266.15 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Digital Development Manager About the role The Digital Development Manager leads the Digital Development Team, driving the Council s digital transformation agenda. The team is responsible for designing, developing and deploying solutions to deliver efficiencies and improvements for customers and internal teams. They support and maintain the council s business systems and manage the implementation of new technologies and analytics solutions. The team helps deliver the objectives of the Local Digital Declaration and Elmbridge Digital Strategy by working with business areas to design and develop user focused digital services. The main purpose of the role: To lead the Digital Development Team s work to leverage data and technology to enhance resident services. To lead the implementation and upgrade of Council software, providing project management and resource allocation. To lead projects to utilise data analytics to inform decision-making, improve services, and track performance against Council priorities. To analyse internal and external customer needs and recommend and implement appropriate solutions. To manage the Digital Development Team to ensure the council s business systems are operational, developed and upgraded. Building relationships with stakeholders within the business and with external partners to promote digital innovation. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Qualifications and Education Educated to GCSE level or equivalent standard - A relevant ICT related qualification - Desirable Certification in Project Management (e.g. Agile) Experience Proven experience in managing and developing IT teams. - Essential Experience in leading service improvement initiatives and implementing new digital services - Essential Experience in data analysis and utilizing data to inform decision-making - Essential Knowledge and experience of managing the upgrade and support of software applications. - Essential Experience in building and maintaining strong relationships with stakeholders at all levels, through the management of cross-departmental projects - Essential Knowledge, skills and abilities Excellent people management and leadership skills with an ability to motivate and develop staff - Essential A willingness to learn and develop own skillset to meet the requirements of the job - Essential Proven ability to foster a culture of continuous learning and development within the team, including identifying training needs and implementing development plans. - Essential Excellent communication and interpersonal skills, including the ability to explain complex technical information to non-technical audiences - Essential Knowledge of data architecture, data modelling, and analytics tools and techniques to extract insights and inform decision-making - Essential Ability to develop and implement data engineering solutions to handle complex, varied, and highly complex information - Desirable Ability to translate data into actionable recommendations and business insights, and to influence and engage stakeholders in data-driven initiatives - Desirable Ability to identify emerging technologies and trends relevant to the organization and develop strategies for their adoption. - Essential Ability to lead the analysis of business processes to recommend and deliver improvements through ICT to Council staff and Council services. - Essential Ability to develop and sustain effective relationships with internal customers and third-party suppliers of Council systems. - Essential Proven ability to manage and deliver large-scale, complex IT projects, effectively allocating resources to balance competing priorities, and successfully engaging multiple stakeholders. - Essential Strong commercial awareness and understanding of IT costs and benefits - Essential Strong strategic thinking and planning, with an understanding of risk management and contingency planning - Essential Focus on user needs and continuous improvement when designing and developing - Essential Knowledge of database administration, analysis and reporting. - Desirable Knowledge of Microsoft SQL Server Reporting Services, Granicus Forms, Power BI, web services and integration protocols such as REST, SOAP, JSON. - Desirable Knowledge of any the following: C#, Python, XML, HTML and JavaScript. - Desirable Knowledge of GDPR and national data protection laws and information governance. - Essential Special requirements Considers information security in all aspects of work undertaken. - Essential Must be willing to have the Baseline Personnel Security Standard checks, required for this post. - Essential Knowledge and experience of ITIL - Desirable PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Think Human Resources are seeking a highly organised and proactive Part Time People Assistant / HR Coordinator to provide comprehensive administrative and operational support to a HR function. The company are based in Amersham. This is a temporary role with a view of permanent for the right candidate. The part time hours will be approximately 17.5 hours a week spread across 4 or 5 days. Hybrid working is available after a period of induction. You will play a key role in ensuring that people processes run smoothly, employee records are accurate and compliant, and colleagues receive a high standard of support across the employee lifecycle. This is an excellent opportunity for an experienced HR administrator who enjoys working independently, thrives on detail, and takes pride in delivering a professional and efficient service. Salary will be paid hourly dependent on level of experience. Key Responsibilities HR Administration & Employee Records Maintain and manage employee personnel files, ensuring documentation is accurately stored and organised. Conduct regular audits of employee records to ensure completeness and compliance. Lead the transition of HR paperwork to digital files, ensuring appropriate scanning, storage, and archiving. Prepare and issue contracts, offer letters, amendments, and other employment-related correspondence. HR Systems Management Maintain and update employee data within the HR system, ensuring accuracy and completeness. Improve data quality and address gaps in employee records. Support employee lifecycle updates, including onboarding and leaver processes. Holiday, Absence & Leaver Administration Calculate holiday entitlements and maintain accurate leave records. Manage leaver administration, ensuring documentation and system updates are completed promptly. Support absence management administration and maintain accurate records. Training & Performance Support Assist with the annual appraisal process, ensuring documentation and objectives are recorded and stored correctly. Coordinate training and development sessions and maintain accurate training records. Employee Engagement Support employee engagement initiatives and internal communications. Administer pulse surveys and provide initial analysis and insights. Recruitment & Onboarding Provide recruitment administration, including candidate communications and interview coordination. Support onboarding processes and ensure new starter documentation is complete and accurately recorded. Conduct reference checks and right-to-work checks where required. Compliance & HR Support Maintain accurate and secure records in line with GDPR and internal policies. Support compliance and audit requirements by ensuring HR documentation meets required standards. Assist with benefits and pension administration. Monitor sickness absence reporting and follow up with managers as needed. Prepare engaging PowerPoint presentations for company meetings and training sessions. Support HR projects, policy updates, and organisational change initiatives. Assist with documentation relating to disciplinary, grievance, and performance procedures. Provide ad hoc administrative support to the HR Manager, including diary coordination. You will be: Proactive, reliable, and highly organised Detail-oriented and methodical in your approach Calm under pressure with a solution-focused mindset Professional and discreet, with the ability to handle confidential information A strong communicator with excellent written and verbal skills Able to work both independently and collaboratively Flexible and adaptable to changing priorities Essential Experience & Skills Previous experience in an HR role delivering HR administration and first-line query support Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience maintaining and improving data quality within an HR system Ability to work autonomously without close day-to-day supervision Desirable CIPD qualification (or working towards) Experience using Breathe HR (or similar HRIS) Knowledge of employment law and HR best practice Experience supporting compliance processes or audits Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition.
Mar 06, 2026
Seasonal
Think Human Resources are seeking a highly organised and proactive Part Time People Assistant / HR Coordinator to provide comprehensive administrative and operational support to a HR function. The company are based in Amersham. This is a temporary role with a view of permanent for the right candidate. The part time hours will be approximately 17.5 hours a week spread across 4 or 5 days. Hybrid working is available after a period of induction. You will play a key role in ensuring that people processes run smoothly, employee records are accurate and compliant, and colleagues receive a high standard of support across the employee lifecycle. This is an excellent opportunity for an experienced HR administrator who enjoys working independently, thrives on detail, and takes pride in delivering a professional and efficient service. Salary will be paid hourly dependent on level of experience. Key Responsibilities HR Administration & Employee Records Maintain and manage employee personnel files, ensuring documentation is accurately stored and organised. Conduct regular audits of employee records to ensure completeness and compliance. Lead the transition of HR paperwork to digital files, ensuring appropriate scanning, storage, and archiving. Prepare and issue contracts, offer letters, amendments, and other employment-related correspondence. HR Systems Management Maintain and update employee data within the HR system, ensuring accuracy and completeness. Improve data quality and address gaps in employee records. Support employee lifecycle updates, including onboarding and leaver processes. Holiday, Absence & Leaver Administration Calculate holiday entitlements and maintain accurate leave records. Manage leaver administration, ensuring documentation and system updates are completed promptly. Support absence management administration and maintain accurate records. Training & Performance Support Assist with the annual appraisal process, ensuring documentation and objectives are recorded and stored correctly. Coordinate training and development sessions and maintain accurate training records. Employee Engagement Support employee engagement initiatives and internal communications. Administer pulse surveys and provide initial analysis and insights. Recruitment & Onboarding Provide recruitment administration, including candidate communications and interview coordination. Support onboarding processes and ensure new starter documentation is complete and accurately recorded. Conduct reference checks and right-to-work checks where required. Compliance & HR Support Maintain accurate and secure records in line with GDPR and internal policies. Support compliance and audit requirements by ensuring HR documentation meets required standards. Assist with benefits and pension administration. Monitor sickness absence reporting and follow up with managers as needed. Prepare engaging PowerPoint presentations for company meetings and training sessions. Support HR projects, policy updates, and organisational change initiatives. Assist with documentation relating to disciplinary, grievance, and performance procedures. Provide ad hoc administrative support to the HR Manager, including diary coordination. You will be: Proactive, reliable, and highly organised Detail-oriented and methodical in your approach Calm under pressure with a solution-focused mindset Professional and discreet, with the ability to handle confidential information A strong communicator with excellent written and verbal skills Able to work both independently and collaboratively Flexible and adaptable to changing priorities Essential Experience & Skills Previous experience in an HR role delivering HR administration and first-line query support Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience maintaining and improving data quality within an HR system Ability to work autonomously without close day-to-day supervision Desirable CIPD qualification (or working towards) Experience using Breathe HR (or similar HRIS) Knowledge of employment law and HR best practice Experience supporting compliance processes or audits Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition.
Teaching, Learning and Student Experience Assistant (Curriculum & Programmes) £14.18 per hour Full-time (35 hours per week) Temporary Office-based, Manchester City Centre Overall job purpose: To provide clerical and administrative support across teaching and learning, curriculum delivery, and student administration functions within the School. The role contributes to the effective delivery of services that support the student experience, ensuring a responsive and high-quality service for students, staff, and external stakeholders. Key responsibilities: Provide administrative support to the Teaching, Learning and Student Experience team as directed by the TLSE Coordinator. Manage Dentistry Clinic appointment bookings using the HIVE booking system (or similar NHS patient booking systems) via telephone, email, and in person, including arranging follow-up appointments where required. Act as a first point of contact for students, academic staff, and external stakeholders, providing information, guidance, and a responsive reception and administrative service. Support the Curriculum and Programmes team with monitoring and updating student attendance records, including recording session attendance and cancellations. Work with stakeholders across the University, NHS Trusts, nursing agencies, and other partners to support teaching, clinical delivery, and student administration activities. Assist with general administrative tasks including referral letters, maintaining waiting lists, chasing missed appointments, and routine office duties. Maintain accurate student and patient records, ensuring high standards of data quality across relevant systems. Prepare correspondence, record responses, and maintain organised documentation in line with internal procedures. Assist with maintaining documentation and guidance that supports local processes and service delivery. Raise financial orders for goods and services in accordance with University financial procedures. Organise room bookings, catering, and logistical support for meetings and committees, including preparing papers and taking minutes where required. Work flexibly across teams where needed, supporting wider University priorities and collaborative working. Demonstrate awareness of equality, diversity, and inclusion in service delivery and when supporting students and colleagues. Support the development and implementation of policies, procedures, and service improvements. Assist with the preparation of management information, reports, and operational data when required. Provide a high standard of customer service across all interactions. Participate in team meetings, working groups, and collaborative activities to support continuous improvement. Assist with projects and undertake additional duties appropriate to the role as directed by the line manager. School specific responsibilities (Curriculum & Programmes): Support the Curriculum and Programmes team with administrative activities across the academic year, including maintaining course unit records, supporting course unit selection, and updating information on online learning platforms such as Blackboard. Assist with monitoring mandatory training requirements and maintaining accurate records relating to student activity. Provide administrative support for student registration processes and respond to curriculum-related enquiries where appropriate. Carry out data entry across University systems, ensuring accuracy and consistency across curriculum and programme records. Support quality assurance processes and specialist activities including placements, online and blended learning initiatives, accreditation requirements, and programme administration. Provide cross-team support where required and assist with enquiries received through the School hub. Contribute to collaborative working across School teams to support a student-centred culture and effective management of student records and systems. Candidate requirements: Experience of working with administrative processes in a busy environment. Strong written and verbal communication skills with the ability to engage with a wide range of stakeholders. Ability to provide information and guidance while maintaining professionalism and confidentiality. Strong organisational skills with the ability to prioritise workload effectively. Experience of working collaboratively within a team environment. Good numeracy skills, attention to detail, and the ability to resolve routine issues. Digital literacy with confidence using standard IT packages. Experience of providing front-facing administrative or reception services. Ability to remain calm and professional when dealing with visitors and enquiries. Experience of managing waiting lists or appointment-based systems. Desirable: Experience of using the HIVE booking system or similar NHS patient booking systems. This vacancy is being handled by Aspire Recruitment. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Mar 06, 2026
Seasonal
Teaching, Learning and Student Experience Assistant (Curriculum & Programmes) £14.18 per hour Full-time (35 hours per week) Temporary Office-based, Manchester City Centre Overall job purpose: To provide clerical and administrative support across teaching and learning, curriculum delivery, and student administration functions within the School. The role contributes to the effective delivery of services that support the student experience, ensuring a responsive and high-quality service for students, staff, and external stakeholders. Key responsibilities: Provide administrative support to the Teaching, Learning and Student Experience team as directed by the TLSE Coordinator. Manage Dentistry Clinic appointment bookings using the HIVE booking system (or similar NHS patient booking systems) via telephone, email, and in person, including arranging follow-up appointments where required. Act as a first point of contact for students, academic staff, and external stakeholders, providing information, guidance, and a responsive reception and administrative service. Support the Curriculum and Programmes team with monitoring and updating student attendance records, including recording session attendance and cancellations. Work with stakeholders across the University, NHS Trusts, nursing agencies, and other partners to support teaching, clinical delivery, and student administration activities. Assist with general administrative tasks including referral letters, maintaining waiting lists, chasing missed appointments, and routine office duties. Maintain accurate student and patient records, ensuring high standards of data quality across relevant systems. Prepare correspondence, record responses, and maintain organised documentation in line with internal procedures. Assist with maintaining documentation and guidance that supports local processes and service delivery. Raise financial orders for goods and services in accordance with University financial procedures. Organise room bookings, catering, and logistical support for meetings and committees, including preparing papers and taking minutes where required. Work flexibly across teams where needed, supporting wider University priorities and collaborative working. Demonstrate awareness of equality, diversity, and inclusion in service delivery and when supporting students and colleagues. Support the development and implementation of policies, procedures, and service improvements. Assist with the preparation of management information, reports, and operational data when required. Provide a high standard of customer service across all interactions. Participate in team meetings, working groups, and collaborative activities to support continuous improvement. Assist with projects and undertake additional duties appropriate to the role as directed by the line manager. School specific responsibilities (Curriculum & Programmes): Support the Curriculum and Programmes team with administrative activities across the academic year, including maintaining course unit records, supporting course unit selection, and updating information on online learning platforms such as Blackboard. Assist with monitoring mandatory training requirements and maintaining accurate records relating to student activity. Provide administrative support for student registration processes and respond to curriculum-related enquiries where appropriate. Carry out data entry across University systems, ensuring accuracy and consistency across curriculum and programme records. Support quality assurance processes and specialist activities including placements, online and blended learning initiatives, accreditation requirements, and programme administration. Provide cross-team support where required and assist with enquiries received through the School hub. Contribute to collaborative working across School teams to support a student-centred culture and effective management of student records and systems. Candidate requirements: Experience of working with administrative processes in a busy environment. Strong written and verbal communication skills with the ability to engage with a wide range of stakeholders. Ability to provide information and guidance while maintaining professionalism and confidentiality. Strong organisational skills with the ability to prioritise workload effectively. Experience of working collaboratively within a team environment. Good numeracy skills, attention to detail, and the ability to resolve routine issues. Digital literacy with confidence using standard IT packages. Experience of providing front-facing administrative or reception services. Ability to remain calm and professional when dealing with visitors and enquiries. Experience of managing waiting lists or appointment-based systems. Desirable: Experience of using the HIVE booking system or similar NHS patient booking systems. This vacancy is being handled by Aspire Recruitment. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations. We build and operate ground breaking, ultra secure, high performance, cloud based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a 'One to Watch' on the Sunday Times Tech Track. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, and supportive place for you to do your very best work. As Managing Architect, you will be passionate about digital, data and technology led transformation, unlocking innovation for our clients, and providing leadership throughout the client engagements. The applicant who possesses knowledge and experience of Public Sector (Central Government) and understands their governance and security processes, preferably across multiple government departments, is strongly preferred. A UK Government Security Check (SC) clearance is required for this role. If you don't hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. Due to the nature of the projects, British citizenship is required. Duties & Responsibilities Aker Managing Architect is primarily a client delivery, management, and growth role, expected to be 90% or more of the time across one or more client assignments. Technical Leadership: Part of the client leadership team as the Client CTO for assigned projects/services, supporting the Client Delivery Director, Client Account Director and the delivery team to ensure we deliver against all client deliverables and payment milestones. Lead Architect: Lead solution, data, cloud, service and security architects/engineers during design and delivery projects and services, and responsible for delivering design documents and other key artefacts to support governance and delivery. Senior Influencer: Need to be a leader and able to influence through excellent communication skills. You will relish collaboration and embrace challenges. You will understand the nuances of business and be driven to find new solutions for our clients' biggest problems. Team Focused: Expected to build effective working relationships with delivery team members and Aker customers and operate without supervision as the technical lead across multiple projects and platforms and mentoring less experienced client team members as required. Capability and Growth: Aker is a fast growing business, so for any remaining % of time when not on client work, it is contributing to the future success of Aker by helping develop capabilities and supporting the other functions such as Sales and Product, and always looking to help grow existing accounts. Essential Experience and Competencies The successful candidate will need to have experience as a lead or managing architect across these core areas: Delivery - designing, delivering platforms and managed services at enterprise scale, specifically bespoke software solutions, particularly in streaming and cloud native solutions. Data Platforms - designing modern data platforms with appropriate architecture covering Data Mesh, Data Fabric, Data Lake etc. Data/Analytics - solving enterprise data and analytics problems using technology Cloud - hands on Public Cloud experience in either AWS/Azure/Google, both their 'services' and 'how' to work in the cloud such as DevOps centric approach Security - having worked in sensitive data environments and ideally have experience facing off to cyber security specialists. The successful candidate will meet all of the following essential criteria: Demonstrable experience in designing large scale cloud migration projects/programmes with open source and commercial software within AWS, Azure, GCP or hybrid Experience in operating within a multi disciplined team and clearly communicating complex technology solutions to technical and non technical people Experience designing event processing and async messaging architectures Experience applying latest technologies to solve complex problems and to develop innovative data and analytical solutions Working knowledge of cloud orchestration and containerisation technologies, such as Docker and Kubernetes Working knowledge of DevOps, CI/CD and Infrastructure as Code Understanding of NCSC Cloud Security Principles and its practical implementations Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equality, Diversity & Inclusion Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.
Mar 06, 2026
Full time
Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations. We build and operate ground breaking, ultra secure, high performance, cloud based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a 'One to Watch' on the Sunday Times Tech Track. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, and supportive place for you to do your very best work. As Managing Architect, you will be passionate about digital, data and technology led transformation, unlocking innovation for our clients, and providing leadership throughout the client engagements. The applicant who possesses knowledge and experience of Public Sector (Central Government) and understands their governance and security processes, preferably across multiple government departments, is strongly preferred. A UK Government Security Check (SC) clearance is required for this role. If you don't hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. Due to the nature of the projects, British citizenship is required. Duties & Responsibilities Aker Managing Architect is primarily a client delivery, management, and growth role, expected to be 90% or more of the time across one or more client assignments. Technical Leadership: Part of the client leadership team as the Client CTO for assigned projects/services, supporting the Client Delivery Director, Client Account Director and the delivery team to ensure we deliver against all client deliverables and payment milestones. Lead Architect: Lead solution, data, cloud, service and security architects/engineers during design and delivery projects and services, and responsible for delivering design documents and other key artefacts to support governance and delivery. Senior Influencer: Need to be a leader and able to influence through excellent communication skills. You will relish collaboration and embrace challenges. You will understand the nuances of business and be driven to find new solutions for our clients' biggest problems. Team Focused: Expected to build effective working relationships with delivery team members and Aker customers and operate without supervision as the technical lead across multiple projects and platforms and mentoring less experienced client team members as required. Capability and Growth: Aker is a fast growing business, so for any remaining % of time when not on client work, it is contributing to the future success of Aker by helping develop capabilities and supporting the other functions such as Sales and Product, and always looking to help grow existing accounts. Essential Experience and Competencies The successful candidate will need to have experience as a lead or managing architect across these core areas: Delivery - designing, delivering platforms and managed services at enterprise scale, specifically bespoke software solutions, particularly in streaming and cloud native solutions. Data Platforms - designing modern data platforms with appropriate architecture covering Data Mesh, Data Fabric, Data Lake etc. Data/Analytics - solving enterprise data and analytics problems using technology Cloud - hands on Public Cloud experience in either AWS/Azure/Google, both their 'services' and 'how' to work in the cloud such as DevOps centric approach Security - having worked in sensitive data environments and ideally have experience facing off to cyber security specialists. The successful candidate will meet all of the following essential criteria: Demonstrable experience in designing large scale cloud migration projects/programmes with open source and commercial software within AWS, Azure, GCP or hybrid Experience in operating within a multi disciplined team and clearly communicating complex technology solutions to technical and non technical people Experience designing event processing and async messaging architectures Experience applying latest technologies to solve complex problems and to develop innovative data and analytical solutions Working knowledge of cloud orchestration and containerisation technologies, such as Docker and Kubernetes Working knowledge of DevOps, CI/CD and Infrastructure as Code Understanding of NCSC Cloud Security Principles and its practical implementations Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equality, Diversity & Inclusion Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.
