22 jobs found

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e signature and contract lifecycle management (CLM). What you'll do As a Principal Partner Solution Architect, you will stand at the intersection of the Docusign IAM platform and the future of business automation. You will design reference architectures, advise on best practice implementation patterns, and enable partners to deliver integrated, high value agreement solutions to our joint customers. This is a hands on advisory role. You will collaborate directly with partner practice teams, guiding them through complex workflow orchestration and shaping how the industry defines and manages agreements in the era of intelligent automation. We are seeking a strategic and inquisitive technical leader to own technical alliances with our partners across EMEA. While this role requires native level fluency to support our critical Italian partner ecosystem, your scope will extend to strategic partners across the broader European region. You will act as the technical conscience for our strategic partners, guiding them through the transition from traditional agreement workflows to the full Intelligent Agreement Management (IAM) platform and the emerging frontier of Agentic AI driven workflows. This position is an individual contributor role reporting to the Sr. Manager, Partner Solution Architects. This is a fixed term contract role for 11 months of duration. Responsibility Design scalable reference architectures and framework blueprints to guide partners in integrating Docusign IAM with enterprise platforms. You will advise on proof of concept solutions and create reusable accelerators that enable partners to demonstrate immediate business value and achieve faster implementation times. Act as a subject matter expert and mentor to build deep IAM competency across the partner ecosystem. You will lead hands on technical workshops and conduct rigorous architecture reviews, enabling partner consultants to deliver high quality solutions that align with IAM best practices and drive tangible customer business outcomes. Own the technical relationship with key partners in designated EMEA territories (Southern Europe/UK). Serve as the trusted advisor for Partner Solution Principals and Architects across the region. Translate the technical vision of Docusign IAM and our Agentic roadmap into actionable strategies. You will guide partners in mapping out the next generation of critical business solutions and enable the European ecosystem to scale their IAM practices. Drive the creation of partner solution accelerators that unlock value through the Docusign Agreement Context Layer. Your focus will be on building frameworks that are repeatable and scalable across European borders and regulatory landscapes (eIDAS, GDPR). Design and deliver compelling demos and POCs that address critical customer challenges. You will showcase Docusign platform value across industry verticals including Financial Services, Healthcare and Life Sciences, and Technology. Assist partners in crafting RFP responses and solution proposals that maximize customer value from IAM investments. Create technical thought leadership content including solution briefs, reference architectures, blogs, and whiteboards, tailored to the European market, focusing on compliance, security, and AI transformation trends. Travel 25% or more as needed. Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Fluent Italian and Fluent English 12+ years of experience in technical pre sales, partner engineering, technical consulting, or solution architecture within the SaaS, ERP, or Cloud ecosystem Experience in the Intelligent Agreement Management landscape, including Contract Lifecycle Management (CLM) technologies and data orchestration between systems Experience with Agentic AI concepts (Large Action Models, Autonomous Agents, Orchestration frameworks). You understand how AI moves from chatting to doing in a business context Enterprise SaaS experience, with ERP and/or CRM systems architecture experience (specifically SAP Ariba/S4HANA, Salesforce) and familiarity with key integration patterns Experience in designing solutions using APIs (REST/SOAP), JSON, Low code/No code platforms, and standard integration middleware BS/BA degree in Computer Science, Engineering, or equivalent relevant work experience Preferred Familiarity with Salesforce Agentforce, SAP Joule, Microsoft Copilot Studio, ServiceNow Now Assist, or similar Proven consulting experience leading digital transformation initiatives at scale, or consulting background working at or with Systems Integrators (SIs) to build technical practices Experience creating technical business documentation including workflow diagrams, reference architectures, proposals, and SOWs Familiarity with HTML, XML, structured data formats, and low code/no code platforms. Mastery in delivering compelling demos and presentations to C level business and technical audiences (CIOs, CTOs, CDOs) Additional European languages are a plus Strong verbal and written communication skills with the ability to engage technical and business audiences Life at Docusign Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance. Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws). Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security sensitive contractual discussions, escalating risks and tradeoffs appropriately. Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness. Translate regulatory and privacy expectations into scalable, region aware technical controls across model governance, agent security and safety, and data handling. Own and evolve customer facing trust materials and narratives related to AI, privacy, and security. Represent Sierra in customer audits and formal assessments, clearly explaining security posture, governance decisions, and risk management approaches. Support resilience and response expectations as part of broader governance, with an emphasis on learning and continuous improvement. Continuously improve trust by identifying opportunities to streamline workflows, increase automation, and improve signal quality, while maintaining a high bar for accuracy and quality. Who you'll work with You will act as a strategic partner to Platform, Security, Product, Agent Development, Legal, and GTM, ensuring security and compliance requirements are embedded into architecture decisions, product roadmaps, and go to market execution while supporting product velocity and technical complexity. What you'll bring 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies. Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations, paired with strong awareness of US and APAC regulatory norms. Demonstrated ability to operate globally understanding where requirements must diverge and where alignment is possible. Experience engaging directly with enterprise and regulated customers as a trusted representative of security, privacy, and compliance. Ability to translate abstract or evolving regulatory requirements into defensible, real world practices. Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs. Strong written and verbal communication skills, including close collaboration with Legal and external stakeholders. Even better Direct experience preparing for or operationalizing DORA, EU AI Act or ISO/IEC 42001. Experience working in and/or supporting fintech or AI companies globally Familiarity with AI governance frameworks such as NIST AI RMF or CSA AI controls. Experience navigating cross border data transfer, residency, and localization consideration in a multi cloud environment. Prior experience in customer facing, sales adjacent, or deal support contexts. Experience automating global security and compliance workflows. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Lead Salesforce Administrator, Europe at Circle - United Kingdom Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: You will play a critical role in driving the effectiveness of our Salesforce ecosystem across Sales Cloud, Service Cloud, and Experience Cloud in the Europe region. As a key member of the Revenue Operations team, you will partner closely with cross-functional stakeholders to deliver scalable solutions, streamline complex workflows, and ensure Salesforce is a high-performing, reliable foundation for our go-to-market teams. What you'll work on: Build, maintain, and optimize Salesforce Flows, validation rules, custom fields, and automation to support end-to-end revenue operations Translate business requirements into scalable technical solutions across Sales Cloud, Service Cloud, and custom objects Configure and manage Experience Cloud to support seamless Help Center experiences for both internal and external users Manage the end-to-end lifecycle of Salesforce enhancements, including intake, testing, communication, and deployment Collaborate with cross-functional teams on workflows supporting onboarding, sales processes, partner programs, and customer care Support and manage integrations with tools such as HubSpot, Gong, DocuSign, and others Contribute to the Salesforce roadmap by prioritizing requests, managing backlogs, and driving key projects in partnership with the Revenue Operations team Apply agile project management practices such as sprint planning, documentation, retrospectives, and status updates Manage declarative configurations and, where needed, grow into APEX, SOQL, or custom development to support complex solutions What you'll bring to Circle: Core Requirements 7+ years of hands on Salesforce administration experience, including Sales Cloud, Service Cloud, and Experience Cloud Proven ability to design and implement scalable Flows and automation in Salesforce Experience configuring Help Center or Experience Cloud sites and managing user permissions Deep understanding of CRM architecture, data models, and permissioning best practices Strong project management and communication skills to manage timelines, backlogs, and stakeholder needs Experience/familiarity with Slack, Apple MacOS and GSuite. Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts Preferred Requirements Additional certifications such as Platform App Builder, Advanced Admin, or Experience Cloud a plus Curiosity and technical proficiency, with interest or experience in APEX, SOQL, or Git-based version control Exposure to Lightning Web Components (LWC) in a business setting Background supporting go-to-market functions in a regulated or FinTech environment Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks. What you'll do As the Director of Compliance Monitoring and Oversight, you will be the global architect of Airwallex's "Second Line of Defense" assurance function. You will lead a small, high performing international team responsible for validating the effectiveness of our financial crime controls across all regions and products. While we have a robust foundation in place, this role is about taking our assurance capabilities to the next level. You will be responsible for maturing our global monitoring framework to ensure it is scalable, data driven, and aligned with the complexities of our rapidly expanding footprint. You will move beyond box ticking to provide strategic insights on control health to the Board and Senior Management, helping the business grow safely and sustainably. The role is based in London. Responsibilities Global framework strategy: Own the strategic evolution of the Compliance Monitoring and Oversight framework. You will refine our global methodology for testing, sampling, and reporting to ensure it remains best in class and responsive to new regulatory expectations Team leadership: Lead, mentor, and develop a global team of monitoring specialists. You will foster a culture of curiosity, rigor, and objective challenge Annual assurance planning: Design and execute the Annual Compliance Monitoring Plan. You will utilize a dynamic, risk based approach to prioritize testing activities across high risk products, jurisdictions, and operational processes Insight & reporting: Translate complex testing results into high impact, actionable intelligence. You will provide regular reporting to the FCC and company leadership, highlighting trends, systemic issues, and remediation progress Stakeholder partnership: Act as a strategic partner to Regional MLROs and First Line Operational leads. You will ensure that monitoring findings are constructive, clearly understood, and that remediation plans are practical and effective Data driven assurance: Drive the transition towards continuous monitoring and automated testing. You will champion the use of data analytics to identify risk trends that manual sampling might miss Regulatory readiness: Ensure the monitoring program is audit ready at all times and capable of standing up to scrutiny from top tier global regulators (e.g., FCA, AUSTRAC, NY DFS, MAS) Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 12+ years of experience in Compliance Assurance, Internal Audit, or Regulatory Testing within the financial services or fintech sector Significant experience managing international teams, with a track record of developing senior talent (e.g., managing managers) You can see the big picture. You know how to pivot a monitoring program from a manual, transactional model to a strategic, risk based assurance model Deep understanding of testing methodologies (design effectiveness vs. operating effectiveness), sampling strategies, and root cause analysis Exceptional executive presence. You are comfortable presenting "bad news" constructively to C level executives and driving consensus on remediation Experience working across multiple regulatory jurisdictions (e.g., US, UK/EU, APAC) and understanding the nuances of differing regulatory expectations Preferred qualifications: Previous experience in a Big 4 or Internal Audit function is highly desirable Experience with SQL, Tableau, or other data visualization tools to drive continuous monitoring initiatives Relevant professional certifications (e.g., CIA, CAMS, ICA Diploma in GRC) Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Strategic Partner Program Lead At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the tool for building, sharing, and running apps-trusted by startups and Fortune 100s alike. We're growing fast and just getting started. Come join us for a whale of a ride! Docker has an established and growing Partner Program. As our ecosystem expands across Channel, GSIs, Hyperscalers, and Technology Alliances, we are hiring a Strategic Partner Program Lead to lead the next phase of maturity, scale, and operational excellence. This role is responsible for defining and operationalizing Docker's Ideal Partner Journey (IPJ) and ensuring seamless integration with our customer journey, revenue systems, and go-to-market engine. This leader will bring structure, systems alignment, performance rigor, and measurable partner-driven growth to an already active and expanding ecosystem. Responsibilities 1. Define, Manage & Optimize the Ideal Partner Journey (IPJ) Formalize and continuously improve Docker's Ideal Partner Journey across: Partner recruitment Onboarding & enablement Lead management & deal registration Co selling & GTM execution Tier progression & performance management Long term scale Ensure alignment between the Partner Journey and Customer Journey - eliminating friction or disruption between the two. Identify bottlenecks across: Systems Organizational structure Tooling, processes, and policies 2. Align Partnerships Strategy with RevOps & Systems Serve as the strategic bridge between Partnerships, Sales, and RevOps. Translate business objectives into system requirements and phased operational plans. Assess and optimize existing tooling (including Allbound and Channel Scalar): Activate unused modules Evaluate subscription expansions Improve integrations across Salesforce and the broader GTM stack Guide Sales Ops on technical evaluations where necessary. Ensure scalable automation of IPJ and related frameworks (including Mariner). 3. Improve Partner Driven Revenue Performance Drive measurable improvements across: Partner led Lead Opportunity conversion rates Average partner led deal size Deal registration volume Deal registration close rate Define: Clear KPIs and MBOs for partner success Internal performance management processes Tiering structure (A/B/C or equivalent) Regional partner coverage and density strategy Ownership model (e.g., PSMs, regional leads, strategic accounts) 4. Expand Scope Across Ecosystem Types While Channel is the first priority, the ultimate scope includes: GSIs RSIs Hyperscalers Technology Alliances This role will ensure structural consistency while allowing for ecosystem specific adaptations. 5. Maintain a Living Market & Competitive View Maintain a dynamic SWOT analysis of Docker's Partnerships & Alliances strategy. Continuously evaluate ecosystem positioning and opportunities for leverage. Ensure the program supports broader company initiatives (including AI Governance launch readiness). How You'll Work This role follows a disciplined methodology: Define desired business outcomes. Map the current partner journey. Identify operational and systems gaps. Build the foundational "skeleton" first. Layer in technical systems and automation. Execute each stage before moving to the next. You will operate both strategically and operationally - setting direction while ensuring execution. Qualifications 10+ years in Partner Programs, Channel Strategy, Alliances, or RevOps adjacent roles Experience scaling an existing partner program to the next maturity stage Strong PRM expertise (Allbound, Channel Scalar, or similar platforms) Deep understanding of Salesforce & GTM systems architecture Proven ability to improve partner sourced revenue metrics Experience across Channel and strategic alliances (GSIs, Hyperscalers, Tech Alliances) and strong cross functional leadership and influence skills Why This Role Matters Docker's ecosystem is growing in complexity and strategic importance. This leader will bring the structure, discipline, and systems alignment necessary to scale our Partner Program into a predictable and high performing revenue engine. What to Expect First 30 Days Learn, Assess, Align You'll immerse yourself in Docker's business, products, and global partner ecosystem. You will: Assess the current Partner Program structure, systems, and revenue performance. Map the Ideal Partner Journey (IPJ) and identify gaps in tooling, governance, and alignment. Build strong cross functional relationships across Sales, RevOps, Product, and Marketing. Define priority areas for operational improvement and revenue acceleration. By the end of month one, you'll have a clear view of what's working, what's not, and where to focus first. First 90 Days Build Structure & Activate You'll move from assessment to execution. You will: Formalize and refine Docker's Ideal Partner Journey. Align PRM, Salesforce, Crossbeam workflows to support scalable partner engagement. Define clear KPIs, tiering structure, and performance standards. Improve deal registration and co sell governance. Begin driving measurable improvements in partner sourced pipeline. Define strategy and program on partner enablement leveraging MindTickle. By day 90, you'll have established the framework and operating rhythm needed to scale. On Year Outlook Scale & Deliver Measurable Impact You'll transform the Partner Program into a predictable, performance driven revenue engine. You will: Increase partner sourced and influenced revenue contribution. Improve conversion rates, deal size, and program adoption. Expand structural consistency across Channel, GSIs, Hyperscalers, and Technology Alliances. Institutionalize automation, reporting, and governance across the ecosystem. Establish Docker's Partner Program as a competitive advantage in the market. By the end of year one, success means measurable revenue impact, operational clarity, and a scalable partner framework aligned to Docker's global growth strategy. Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey. Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave Technology stipend equivalent to $100 net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

About the Role We are building agentic workflows that operate directly inside our GTM and revenue stack. As a Principal AI / Automation Engineer, you will own the architecture, data and intelligence layer, and execution quality of autonomous and semi-autonomous agents that power GTM use cases such as event-based personalized communications, churn prevention, expansion, deal acceleration, and GTM intelligence. This role sits at the intersection of LLM-powered agents, Model Context Protocols (MCPs), Data warehouse, CRM systems, and GTM stack. You will work as an execution partner to the Global Head of GTM Systems, translating GTM goals into scalable, production-grade agentic systems with measurable revenue impact. Key Responsibilities Agentic Systems Architecture Design event-driven, multi-step agent workflows with reasoning, memory, and tools. Define standards for autonomy, guardrails, and human-in-the-loop escalation. Build reusable agent frameworks across churn, expansion, pipeline, and ops etc. Design, build, and maintain scalable ELT/ETL pipelines that centralize data from disparate GTM sources into our data warehouse. Own the "Reverse ETL" process to push actionable insights from the warehouse back into frontline tools (e.g., pushing lead scores into Salesforce or churn alerts into Slack). Model Context Protocols (MCPs) and Data warehouse integration Design and implement reusable MCPs that govern how agents request data, receive structured context, write back actions and outcomes for account & lifecycle context, product usage and adoption, pipeline, deal, and forecast context and customer health and revenue risk etc. Build secure connectors to data warehouses (Snowflake, BigQuery, Redshift, etc.), CRMs (Salesforce, HubSpot), Product, billing, and support systems etc. Ensure data freshness, correctness, and permission-aware access. Implement prompt strategies, tool calling, and RAG pipelines. Optimize agents for accuracy, latency, and cost. Build feedback loops to continuously improve agent decisions. Reliability, Governance & Trust Implement observability across MCP calls, data access, and agent decisions. Enforce role-based access control, PII handling, and auditability. Reduce hallucinations and ensure consistent revenue definitions. Preferred Experience and Qualifications Bachelor's degree in Computer Science, Software Engineering, Data Science, Mathematics, or a related STEM field. A course providing deeper knowledge in AI/ML is preferred. 5+ years of data/AI engineering experience. Proven ownership of large-scale automation or AI systems. Hands on with LLMs (OpenAI, Anthropic etc.) and experience shipping LLM powered applications or agents. Strong in Python and/or TypeScript. Experience with agent frameworks (LangGraph, AutoGen, CrewAI, etc.). Deep experience with SQL, data modeling, and warehouses. Familiar with event driven architectures and workflow orchestration. Comfortable operating with high ambiguity and high ownership. Equal Opportunity Employer Multiplier Technologies Private Limited does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Product Manager leading Integrations, you will play a critical role in shaping how Trustpilot shows up across the global ecommerce and business software ecosystem. Our integrations enable merchants and businesses to seamlessly collect, manage, and showcase trust wherever they operate - from Shopify and WooCommerce to HubSpot, Salesforce, and emerging platforms. You will lead the product direction for our integration portfolio, ensuring merchants experience a deeply native, frictionless, and scalable Trustpilot experience that drives adoption, usage, and long term customer value. This role is central to Trustpilot's growth strategy as we modernize core integrations, rebuild key apps natively, and expand into new platforms across the ecommerce and SaaS landscape. What you'll be doing: Lead a cross functional squad of engineers and UX through the full product lifecycle - discovery, prioritization, roadmap definition, delivery, rollout, migration, and iteration. Own and evolve the long term strategy for Trustpilot's integrations ecosystem, driving a best in class experience across major ecommerce platforms, including Shopify, while expanding into new, high value ecosystems that strengthen adoption and customer value. Shape and modernise of existing integrations portfolio, rebuilding natively where platform opportunity and scale justify it, and optimising legacy integrations to ensure scale, and long term maintainability. Identify and prioritise new integration opportunities that expand Trustpilot's reach while aligning with commercial potential, customer demand, and strategic ecosystem partnerships. Collaborate closely with engineering and architecture teams to ensure integrations are scalable, secure, performant, and aligned to standards for platform certification and marketplace requirements. Work with Partnerships, Product Marketing, Monetisation, and Commercial teams to plan and execute GTM strategies for new integration launches and migrations, including packaging, enablement, positioning, and rollout. Build strong feedback loops with platform partners, agencies, customers, and internal stakeholders to validate needs and continuously improve product market fit. Define and track adoption, usage, migration velocity, merchant satisfaction, and integration resilience as key success metrics. Represent the Integrations strategy clearly to senior leadership, articulating vision, trade offs, risks, partner alignment, and commercial impact. Who you are: Experienced product manager with strong domain knowledge in building and scaling integrations, ideally across ecommerce (e.g., Shopify, Adobe Commerce, WooCommerce), CRM (e.g., Salesforce), or marketing platforms (e.g., HubSpot). Proven ability to lead cross functional teams and deliver impactful, customer centric products in a fast paced agile environment. Strong grasp of modern integration frameworks, app ecosystem, and platform marketplaces, including native app frameworks, subscription models, certification, and the ability to navigate platform policies and partner programmes. Comfortable collaborating with engineering, UX, commercial teams, and platform partners translating complex requirements into intuitive customer experiences. Data driven decision maker who can evaluate integration impact on adoption, churn, conversion, and customer value. Adept at managing multiple stakeholders and communicating effectively at all levels, from engineers to senior leadership. Excited about the opportunity to modernise legacy integrations while building new ones while delivering exceptional customer experiences that drive adoption and growth. Comfortable balancing near term migration execution with long term platform strategy. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programmes: Fast track your career with our tailored development programmes designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.

IT Director, CLM & CRM Engineering Lead Location: London Contract: Permanent Seniority: Director / Head of Engineering Industry: Financial Services (Wealth / Advisory) About the Role We are seeking an experienced IT Director - CLM & CRM Engineering Lead to own and evolve our end?to?end Client Lifecycle Management (CLM) and CRM platform. This role is central to transforming how we attract, onboard, serve and understand clients-through modern, scalable technology and a unified data and workflow architecture. You will lead multi?disciplinary engineering, data and integration teams, shaping a platform built on technologies such as Salesforce, Xplan, Snowflake, MuleSoft, Fivetran, and AWS. This is a rare opportunity to define technical direction, drive architecture simplification, and deliver the future state of our client lifecycle experience. Key Responsibilities Platform Strategy & Technical Direction Define the technical roadmap for the entire client lifecycle platform from leads and onboarding to servicing and reporting. Champion a unified, scalable architecture and modern engineering standards. Engineering Leadership Lead and grow an internal platform engineering team spanning CRM development, integrations, data engineering and DevOps. Build capability, strengthen standards, and reduce reliance on external partners. Architecture, Integration & Data Drive simplification of CLM systems and data flows across the organisation. Establish robust integration patterns and ensure reliable, secure, high?quality data movement across platforms. Agile & Delivery Leadership Oversee PI planning, sprint delivery, backlog shaping, and feature prioritisation. Ensure predictable delivery velocity across engineering, integration, and testing squads. Governance, Security & Compliance Act as design authority across CLM/CRM features and integrations. Ensure solutions align with security, data protection, regulatory expectations and operational models. Stakeholder & Cross?Functional Alignment Work closely with technology, operations, compliance, finance and front?office teams. Coordinate delivery with suppliers, consultancies and system vendors. Operational Excellence Embed monitoring, controls, DevOps practices and environment management for platform stability. Ensure post?go?live readiness, knowledge transfer and long?term operational ownership. About You Extensive experience leading engineering teams across CRM, data, and integration disciplines. Strong background in wealth management or complex financial services environments.Expertise across the full client lifecycle, including onboarding, servicing, suitability and reporting. Deep understanding of secure, compliant, scalable platform design. Proven success delivering large-scale transformation or re?platforming programmes. Strong communication and stakeholder management skills at senior levels.

Enterprise Architect Home-Based Full Time 35 Hours Competitive Salary Are you ready to shape enterprise technology strategy at scale? We're looking for an experienced Enterprise Architect to provide strategic technology leadership across a growing, risk-focused professional services organisation. This is a pivotal role where business ambition meets secure, scalable, and innovative architecture. If you thrive on turning complex business objectives into robust, future-ready technology ecosystems - this could be your next move. The Opportunity As Enterprise Architect, you'll sit at the heart of technology strategy, driving architectural excellence across Salesforce and AWS platforms. Define and evolve enterprise architecture strategy aligned to business goals Maintain architecture roadmaps and ensure long-term scalability Establish governance frameworks, standards, and compliance controls Design multi-cloud Salesforce architectures Lead AWS cloud-native design and migration strategy Shape enterprise integration and data strategy (APIs, middleware, event-driven architectures, MDM) Partner with senior stakeholders to translate business objectives into actionable architecture Provide technical leadership to architects and delivery teams Evaluate emerging technologies to drive innovation and sustainability This role combines strategy, governance, stakeholder engagement, and deep technical expertise. What You'll Bring Essential Experience Proven experience as an Enterprise Architect or Senior Solution Architect Strong knowledge of enterprise architecture frameworks (TOGAF, Zachman, or similar) Deep expertise in Salesforce architecture (multi-cloud environments) Expert-level AWS knowledge, including migrations and cloud-native services Strong stakeholder engagement and communication skills Analytical mindset with the ability to simplify complex technical concepts Desirable Salesforce certifications (CTA, Application Architect, System Architect) AWS certifications (Solutions Architect - Professional, Security - Specialty) Enterprise architecture certification (e.g., TOGAF) Why Join? Architecture has strategic influence Innovation is encouraged Cross-team learning is part of the culture Flexible hybrid working supports work-life balance Alongside a competitive salary, you'll receive a comprehensive benefits package including: Private pension Medical insurance Generous holiday allowance Additional wellbeing-focused benefits Who This Role Is Perfect For Thinks strategically, not just solution-by-solution Enjoys governance and architectural oversight Can influence at senior level Wants to drive meaningful enterprise change Is confident operating across Salesforce and AWS ecosystems If you're ready to shape enterprise architecture at a strategic level while working flexibly from home - we'd love to hear from you. Apply now or message for a confidential discussion.

This Director role is a senior operational leader responsible for the accuracy, governance, and execution of portfolio data and lease analysis across the UK/EU region. This role oversees the Lease Analysis and Portfolio Data Management teams, ensuring all lease abstractions and portfolio transactions are reviewed for completeness and accuracy. The Director partners closely with Finance Operations (US), Legal, Asset Management, Enterprise Architecture (Salesforce), IT, and Finance Transformation to deliver reliable data, process improvements, and reporting excellence. The role requires the ability to thrive in a fast-paced, dynamic organisation, multitask effectively, and consistently achieve monthly close deadlines in a global real estate environment. Key Responsibilities: Apply deep expertise in commercial real estate and lease administration, including complex lease structures, VAT, rent indexation, break clauses, dilapidations, and multi-country requirements.Drive process improvement initiatives to enhance data quality, reduce manual tasks, and increase operational efficiency using ERP/CRM systems (Yardi, Salesforce) and analytics tools. Collaborate closely with Finance Operations (US), Legal (including acquisitions), Asset Management, Enterprise Architecture (Salesforce), IT, and Finance Transformation on process design, requirements, automation, reporting, and testing. Serve as the primary point of contact for transaction-related data and process requirements, ensuring timely and accurate support for business needs.Oversee internal and external reporting requirements, ensuring accuracy, timeliness, and compliance with UK/EU and global standards. This role interacts with third-party vendors supporting Property Management as well as ongoing offshore projects and initiatives to ensure seamless project execution and alignment with organisational goals. Performs other duties as assigned. Knowledge, Skills, and Abilities Must have for the role: Extensive experience in Commercial Real Estate portfolio management, Lease Administration and Lease Abstraction expertise, gained in either a larger /or complex commercial real estate (property management) firm or a global law firm. Strong understanding of UK/EU property law and commercial lease documentation. Leadership experience: Proven success in leading teams, driving accountability, and building strong cross-functional relationships, including offshore team supervision. Bachelor's degree in real estate or related field required; advanced degree or professional accreditation preferred. Accuracy & Attention to Detail: Demonstrated ability to review, validate, and ensure the accuracy of complex lease abstractions and portfolio transactions. Process Improvement & Automation: Experience in process design, automation, and continuous improvement using ERP/CRM systems (Yardi, Salesforce) and analytics tools (Power BI, Alteryx). Global Experience: Experience working in a global real estate environment, managing operations across multiple countries, and leading new country implementations. Vendor Management: Experience with vendor selection, onboarding, and oversight for abstraction and data management services. Project Management: Strong organisational skills, managing resources effectively to meet deadlines in a fast-paced, dynamic environment. Results Orientation: Proven ability to multitask, prioritise, and consistently achieve monthly close and reporting deadlines.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times - 2023, 2024, 2025. Join a company that's not only leading - but also shaping - the future of security operations.The Sales Engineer is the technical backbone of the new business sales organisation and works alongside territory sales executives to evangelise, architect, propose, and demonstrate business value to acquisition customers and partners throughout the sales process. In this position you will be responsible for a newly defined London-area territory paired together with a new business Account Executive. Primary Responsibilities and Duties Provide technical expertise in the form of presentations, demos, POVs and dialog that educates and drives the Arctic Wolf value proposition for prospective customers. Have a passion for new-business acquisition sales and obtaining the technical win throughout the buyer's journey. Be an active participant in discovery conversations with prospective customers to understand their needs and validate alignment with Arctic Wolf solutions. Thoroughly understand and document customer environments including security tooling, network design, authentication, and cloud services. Effectively demonstrate key differentiators by understanding the competitive landscape across endpoint protection, security operations, vulnerability management and cloud security. Be present and have strong contacts in the reseller and MSP channel communities. Participate in activities that drive growth within the territory including webinars, channel enablement, and field marketing events. Mentor new hires in a variety of domains including technical knowledge transfer, demo and presentation best practices, and sales processes. Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack, team meetings, and broader enablement efforts. Volunteer for and execute upon company or team-wide initiatives such as process improvement, training, content creation, etc. Key Skills In depth knowledge of infrastructure components including Networking, Identity Management, Cloud Services, Private Cloud and OS Windows/Linux/Mac. Technical understanding of security tools and strategies. E.g., security frameworks, security operations, incident response, SIEM, XDR, EDR/EPP, IPS/IDS/NDR, etc. Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers. Hands-on solution demo & POV capability for endpoint and XDR solutions. Excellent written, verbal, presentation, time management, and attention to detail. Understanding of the entire sales process from qualification to closure through the channel partner experience, with the ability to manage via SFDC and other tools Knowledge and training in MEDDPICC & Technical Win processes. Business Application Experience (e.g., Slack, Salesforce, M365/Office). Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows, webinars, channel enablement sessions. Knowledge in modern application deployment technologies including container and cloud based models. Key Competencies Drive for Results Communication Problem Solving Minimum Qualifications Minimum of 5 years in a customer-facing security technology or service pre-sales engineering role Minimum of 2 years in a role that has experience working with the channel/partner community or worked for a channel/partner Minimum of 3 years supporting, delivering, or designing enterprise IT systems, security focused systems desired Has built and maintained long term relationships with channel and alliance partner resources. Preferred Qualifications CISSP, GCIH, CISA, CISM or other security focused certification(s) AWS Cloud Practitioner, Microsoft Azure AZ-900, VMware VCP/VCAP or other public/private cloud focused certification(s) Demonstrated consistent quota overachievement in previous pre-sales engineering role(s) Our offer: All wolves receive compelling compensation and benefits packages, including: Equity for all employees 28 days annual leave, 8 bank holidays and paid volunteering days off Pension plan employer match Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. Fertility support and paid parental leaveWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . Our Values Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration

Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.