CRM Process Change Analyst - Fixed Term Contract Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week) Salary: £35,776 - £41,600 per annum plus benefits Location: Shilton Road, Burford OX18 4PF (Hybrid) Closing date: Sunday 22nd February 2026 Interview date: W/C 2nd March 2026 We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change! More about the role Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future. The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction. As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the to-be specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded. The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals. You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery. About you You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. Essential knowledge, skills and experience: Demonstrable experience as a business or change analyst Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice Functional knowledge of Microsoft Dynamics CRM Ability to communicate, coach and negotiate with stakeholders at various levels How to apply Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. About Blue Cross If you d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
Feb 09, 2026
Full time
CRM Process Change Analyst - Fixed Term Contract Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week) Salary: £35,776 - £41,600 per annum plus benefits Location: Shilton Road, Burford OX18 4PF (Hybrid) Closing date: Sunday 22nd February 2026 Interview date: W/C 2nd March 2026 We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change! More about the role Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future. The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction. As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the to-be specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded. The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals. You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery. About you You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. Essential knowledge, skills and experience: Demonstrable experience as a business or change analyst Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice Functional knowledge of Microsoft Dynamics CRM Ability to communicate, coach and negotiate with stakeholders at various levels How to apply Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. About Blue Cross If you d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
Role: Senior Finance Systems Analyst Salary: £50,800 with a discretionary 15% bonus Location: Chandlers Ford/Remote Are you a finance professional with experience bridging the gap between finance and technology? Do you have hands-on experience with D365 Finance & Operations (D365 F&O) and interested in delivering impact through system optimisation? Luxion Group are seeking an experienced Senior Finance Systems Analyst to play a central role in supporting, developing, and continuously improving our Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform. This position acts as a critical link between a wide range of business stakeholders, ensuring our systems remain robust, efficient, and aligned to the needs of a growing organisation. The Role In this newly created role, you'll be at the centre of our transformation, driving optimisation of D365 F&O and shaping our finance systems strategy. Y ou will be supporting senior stakeholders across the Group to deliver solutions and data-driven performance improvements. You will support the day-to-day operation of the system, resolving issues as they arise, maintaining configurations, and ensuring that the platform operates smoothly and reliably. A core part of the position involves collaborating with members across finance identifying opportunities to enhance processes, strengthen controls, and ensure that system functionality continues to support both current and future business requirements. What We're Looking For You will lead or support in delivering key projects, whether implementing new modules, introducing system enhancements, or integrating D365 F&O with third-party applications. The ability to gather, challenge and document business requirements is essential, as is ensuring that proposed solutions meet operational needs while maintaining financial integrity. The role also requires an organised and structured approach to system testing and user acceptance testing, ensuring that changes are implemented correctly and through effective change control processes. You will work closely with end users across the organisation, providing training, preparing clear and accessible user guides, and supporting a strong culture of knowledge sharing. We are looking for someone with strong analytical capabilities, excellent communication skills and a proactive approach to problem-solving. You will thrive in a role that combines technical understanding with business partnership, supporting colleagues while helping shape the future of our finance systems. If you are motivated by improving processes, delivering high-quality solutions, and ensuring that systems truly enable business performance, we would be pleased to hear from you. This is an opportunity to make a significant impact within a dynamic and forward-thinking organisation. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive. Our employees, just like our customers, come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Feb 04, 2026
Full time
Role: Senior Finance Systems Analyst Salary: £50,800 with a discretionary 15% bonus Location: Chandlers Ford/Remote Are you a finance professional with experience bridging the gap between finance and technology? Do you have hands-on experience with D365 Finance & Operations (D365 F&O) and interested in delivering impact through system optimisation? Luxion Group are seeking an experienced Senior Finance Systems Analyst to play a central role in supporting, developing, and continuously improving our Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform. This position acts as a critical link between a wide range of business stakeholders, ensuring our systems remain robust, efficient, and aligned to the needs of a growing organisation. The Role In this newly created role, you'll be at the centre of our transformation, driving optimisation of D365 F&O and shaping our finance systems strategy. Y ou will be supporting senior stakeholders across the Group to deliver solutions and data-driven performance improvements. You will support the day-to-day operation of the system, resolving issues as they arise, maintaining configurations, and ensuring that the platform operates smoothly and reliably. A core part of the position involves collaborating with members across finance identifying opportunities to enhance processes, strengthen controls, and ensure that system functionality continues to support both current and future business requirements. What We're Looking For You will lead or support in delivering key projects, whether implementing new modules, introducing system enhancements, or integrating D365 F&O with third-party applications. The ability to gather, challenge and document business requirements is essential, as is ensuring that proposed solutions meet operational needs while maintaining financial integrity. The role also requires an organised and structured approach to system testing and user acceptance testing, ensuring that changes are implemented correctly and through effective change control processes. You will work closely with end users across the organisation, providing training, preparing clear and accessible user guides, and supporting a strong culture of knowledge sharing. We are looking for someone with strong analytical capabilities, excellent communication skills and a proactive approach to problem-solving. You will thrive in a role that combines technical understanding with business partnership, supporting colleagues while helping shape the future of our finance systems. If you are motivated by improving processes, delivering high-quality solutions, and ensuring that systems truly enable business performance, we would be pleased to hear from you. This is an opportunity to make a significant impact within a dynamic and forward-thinking organisation. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive. Our employees, just like our customers, come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Prestigious opportunity for an IT Applications Project Analyst with a leading technical consultancy. With a reputation built on over 34 years of successful projects in the UK and Ireland, our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland, providing design, intellectual, and engineering services to developers, investors, and owner-operators. Employing over 185 professionals across South Manchester, Glasgow, Belfast and Dublin, due to a period of significant growth, we are inviting you to join our success story. This is based in our South Manchester office 5 days a week. As our IT Applications Project Analyst, you will be responsible for: Managing software coding projects for bespoke, in-house programs Translating requirements, developing software specifications and overseeing their implementation Maintenance and troubleshooting of existing programs/databases Supporting our Microsoft 365 environment Interaction with our overseas developers to create new programs/databases Producing software documentation If you possess a combination of some of the following skills, then LET'S TALK! Experience in IT software project management and delivery Systems management and analysis of process requirements Translating requirements, developing software specifications and overseeing their implementation Familiar with the Microsoft 365 environment Knowledge of one or more of Power Apps, Power Automate, Logic Apps, SharePoint, Power BI, Business Central, Dynamics CRM, etc. for development/automation purposes SQL interrogation experience (MySQL and MS SQL) Previous experience deploying software, databases, and websites Systems troubleshooting and testing Familiar with AI concepts and implementation Familiar with Information Security concepts In return, you will be rewarded with ongoing training and career development, a competitive holiday and benefits package including a discretionary bonus up to 20% and access to a company electric car vehicle leasing scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 25, 2026
Full time
Prestigious opportunity for an IT Applications Project Analyst with a leading technical consultancy. With a reputation built on over 34 years of successful projects in the UK and Ireland, our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland, providing design, intellectual, and engineering services to developers, investors, and owner-operators. Employing over 185 professionals across South Manchester, Glasgow, Belfast and Dublin, due to a period of significant growth, we are inviting you to join our success story. This is based in our South Manchester office 5 days a week. As our IT Applications Project Analyst, you will be responsible for: Managing software coding projects for bespoke, in-house programs Translating requirements, developing software specifications and overseeing their implementation Maintenance and troubleshooting of existing programs/databases Supporting our Microsoft 365 environment Interaction with our overseas developers to create new programs/databases Producing software documentation If you possess a combination of some of the following skills, then LET'S TALK! Experience in IT software project management and delivery Systems management and analysis of process requirements Translating requirements, developing software specifications and overseeing their implementation Familiar with the Microsoft 365 environment Knowledge of one or more of Power Apps, Power Automate, Logic Apps, SharePoint, Power BI, Business Central, Dynamics CRM, etc. for development/automation purposes SQL interrogation experience (MySQL and MS SQL) Previous experience deploying software, databases, and websites Systems troubleshooting and testing Familiar with AI concepts and implementation Familiar with Information Security concepts In return, you will be rewarded with ongoing training and career development, a competitive holiday and benefits package including a discretionary bonus up to 20% and access to a company electric car vehicle leasing scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Doncaster Business: SARIA s UK operations have a market-leading presence in a wide range of sectors associated with the food chain. The Group s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The company also produces biofuels and renewable energy and provides services for farming and the food industry. The company has a UK annual turnover approaching £320 million and employs around 700 people at 15 sites across the country. The Position As part of the ongoing development within our Information and Digital services organisation, supporting SARIA Group operations across the UK, we are seeking to appoint a dynamic Support Analyst to join the team based in Doncaster. The department is transitioning to a Global IT function, creating future opportunities to specialise in specific work streams. This is a full time, site based, permanent position, working 40 hours per week. As a Support Analyst your duties and responsibilities will vary based on the Company s requirements but will include: Providing a key supporting role, following direction and duties as designated by the IT Manager SARIA UK & Digital Services Team. Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner. Supporting Business Central ERP System and associated ERP Systems. Develop training guides, procedures, and videos for users. Infrastructure / Software Training. Administer user access and create new users. Ensure user requirements are met with consistently high quality of service. Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues. Handle a mix of 1st and 2nd line infrastructure and software support issues. Ensure maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement. Maintaining Networks and Infrastructure across SARIA Sites Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop suitable solutions. Assist in the modelling of the current and future states for the business using industry standard approaches and notation. Mobile Device Maintenance. Occasional travel to remote sites. Assist in the evaluation of the solutions against business objectives and system requirements. The Person You will ideally be qualified to degree Level In an IT related subject and have already gained experience within a fast-moving, customer facing in-house IT support role. A clean Driving licence is required. To be successful in the role you will have ideally gained experience with Microsoft Dynamics/Business Central or other ERP Systems Advanced level proficiency with Microsoft suite/Operating systems and 365 Networking skills Together with Excellent organisational skills and interpersonal ability Teamwork Desire to learn and develop in both skillset and career. Being an initiative-taking and driven initiative-taker Salary: Competitive Salary and Benefits package Please note that only shortlisted applicants will be contacted due to the high volume of CV s being received.
Jan 21, 2026
Full time
Location: Doncaster Business: SARIA s UK operations have a market-leading presence in a wide range of sectors associated with the food chain. The Group s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The company also produces biofuels and renewable energy and provides services for farming and the food industry. The company has a UK annual turnover approaching £320 million and employs around 700 people at 15 sites across the country. The Position As part of the ongoing development within our Information and Digital services organisation, supporting SARIA Group operations across the UK, we are seeking to appoint a dynamic Support Analyst to join the team based in Doncaster. The department is transitioning to a Global IT function, creating future opportunities to specialise in specific work streams. This is a full time, site based, permanent position, working 40 hours per week. As a Support Analyst your duties and responsibilities will vary based on the Company s requirements but will include: Providing a key supporting role, following direction and duties as designated by the IT Manager SARIA UK & Digital Services Team. Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner. Supporting Business Central ERP System and associated ERP Systems. Develop training guides, procedures, and videos for users. Infrastructure / Software Training. Administer user access and create new users. Ensure user requirements are met with consistently high quality of service. Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues. Handle a mix of 1st and 2nd line infrastructure and software support issues. Ensure maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement. Maintaining Networks and Infrastructure across SARIA Sites Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop suitable solutions. Assist in the modelling of the current and future states for the business using industry standard approaches and notation. Mobile Device Maintenance. Occasional travel to remote sites. Assist in the evaluation of the solutions against business objectives and system requirements. The Person You will ideally be qualified to degree Level In an IT related subject and have already gained experience within a fast-moving, customer facing in-house IT support role. A clean Driving licence is required. To be successful in the role you will have ideally gained experience with Microsoft Dynamics/Business Central or other ERP Systems Advanced level proficiency with Microsoft suite/Operating systems and 365 Networking skills Together with Excellent organisational skills and interpersonal ability Teamwork Desire to learn and develop in both skillset and career. Being an initiative-taking and driven initiative-taker Salary: Competitive Salary and Benefits package Please note that only shortlisted applicants will be contacted due to the high volume of CV s being received.
