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store manager
Get Recruited (UK) Ltd
Field Sales Executive
Get Recruited (UK) Ltd Stockport, Cheshire
Field Sales Executive Stockport - Must be able to drive Salary up to £40,000 + Car Allowance + Benefits The Opportunity: Get Recruited are recruiting on behalf of a B2B communications business. This is a field and office based sales role focused on winning new business. You'll be out meeting clients face-to-face, building relationships, and bringing in new accounts. This would be a great opportunity for someone from a Sales Executive, Business Development Manager, Telesales Executive, Business Development Representative, Field Sales, Telesales or similar role. The Role: Finding and winning new business clients Visiting businesses regularly and building relationships Speaking to key decision-makers (owners, directors, managers) Selling products and growing new accounts Spotting opportunities to introduce other services Understanding client needs and recommending the right solutions Keeping your pipeline organised and up to date Working with internal teams to onboard new clients smoothly Hitting targets for new business and revenue The Person: Must be able to drive Background in B2B sales Proven track record of winning new business Driven and motivated to win new business Strong relationship builder Good face-to-face communication skills Organised with good pipeline management By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Apr 14, 2026
Full time
Field Sales Executive Stockport - Must be able to drive Salary up to £40,000 + Car Allowance + Benefits The Opportunity: Get Recruited are recruiting on behalf of a B2B communications business. This is a field and office based sales role focused on winning new business. You'll be out meeting clients face-to-face, building relationships, and bringing in new accounts. This would be a great opportunity for someone from a Sales Executive, Business Development Manager, Telesales Executive, Business Development Representative, Field Sales, Telesales or similar role. The Role: Finding and winning new business clients Visiting businesses regularly and building relationships Speaking to key decision-makers (owners, directors, managers) Selling products and growing new accounts Spotting opportunities to introduce other services Understanding client needs and recommending the right solutions Keeping your pipeline organised and up to date Working with internal teams to onboard new clients smoothly Hitting targets for new business and revenue The Person: Must be able to drive Background in B2B sales Proven track record of winning new business Driven and motivated to win new business Strong relationship builder Good face-to-face communication skills Organised with good pipeline management By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Zachary Daniels Recruitment
Store Manager
Zachary Daniels Recruitment
Store Manager Gillingham Fashion Retail Salary Up to 35,000 + Amazing Benefits! Are you a dynamic and passionate leader with a flair for fashion retail? We're on the hunt for a Store Manager to take charge of a fabulous store where you'll drive performance, inspire your team, and deliver an unforgettable shopping experience for your customers. This is your chance to be part of a thriving brand, with an incredible salary of up to 35,000 and a fantastic benefits package. Plus, there's plenty of room for career progression - the sky's the limit! What You'll Be Doing: Lead and Inspire: Manage, motivate, and develop a team that shares your passion for fashion and customer service. Drive Sales & Performance: Lead by example, setting the standard for excellence in both sales and customer service. Create a Fantastic Shopping Experience: Ensure every customer leaves your store feeling delighted with exceptional service and a great shopping experience. Manage Budgets & KPIs: Take charge of store budgets and performance metrics, driving results and maintaining high standards within a fast-paced environment. What We're Looking For: Retail Management Experience: You've managed a store or a senior team in a fashion or accessory environment. Proven Track Record: You've successfully driven sales, managed KPIs, and boosted store performance. Leadership Skills: You're a natural leader with the ability to inspire and motivate your team to achieve greatness. Customer-Focused: You're passionate about delivering an outstanding customer experience. Ambitious & Fun: You've got the drive to succeed, and you love bringing a positive, energetic vibe to everything you do. What's in It for You? Competitive Salary: Up to 35,000 + an amazing benefits package! Career Progression: The opportunity to grow and develop within a successful and expanding brand. Exciting Challenges: Lead a store that's always moving forward, with new targets, goals, and opportunities to shine! Company Benefits : Lot's of added extras Uniform and amazing discount If you're ready to take your retail career to the next level, apply now with your most up-to-date CV! We can't wait to see how you can help us continue to deliver outstanding results and inspire greatness in your team! BH35228
Apr 14, 2026
Full time
Store Manager Gillingham Fashion Retail Salary Up to 35,000 + Amazing Benefits! Are you a dynamic and passionate leader with a flair for fashion retail? We're on the hunt for a Store Manager to take charge of a fabulous store where you'll drive performance, inspire your team, and deliver an unforgettable shopping experience for your customers. This is your chance to be part of a thriving brand, with an incredible salary of up to 35,000 and a fantastic benefits package. Plus, there's plenty of room for career progression - the sky's the limit! What You'll Be Doing: Lead and Inspire: Manage, motivate, and develop a team that shares your passion for fashion and customer service. Drive Sales & Performance: Lead by example, setting the standard for excellence in both sales and customer service. Create a Fantastic Shopping Experience: Ensure every customer leaves your store feeling delighted with exceptional service and a great shopping experience. Manage Budgets & KPIs: Take charge of store budgets and performance metrics, driving results and maintaining high standards within a fast-paced environment. What We're Looking For: Retail Management Experience: You've managed a store or a senior team in a fashion or accessory environment. Proven Track Record: You've successfully driven sales, managed KPIs, and boosted store performance. Leadership Skills: You're a natural leader with the ability to inspire and motivate your team to achieve greatness. Customer-Focused: You're passionate about delivering an outstanding customer experience. Ambitious & Fun: You've got the drive to succeed, and you love bringing a positive, energetic vibe to everything you do. What's in It for You? Competitive Salary: Up to 35,000 + an amazing benefits package! Career Progression: The opportunity to grow and develop within a successful and expanding brand. Exciting Challenges: Lead a store that's always moving forward, with new targets, goals, and opportunities to shine! Company Benefits : Lot's of added extras Uniform and amazing discount If you're ready to take your retail career to the next level, apply now with your most up-to-date CV! We can't wait to see how you can help us continue to deliver outstanding results and inspire greatness in your team! BH35228
Lidl GB
Store Manager
Lidl GB East Grinstead, Sussex
Summary £46,000 - £66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Apr 14, 2026
Full time
Summary £46,000 - £66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Zero Surplus
Part Time Account Manager - Home Based
Zero Surplus Harlow, Essex
Starting salary is £18,000 for 3 days (£30k Pro Rata) + 20% OTE + an increase in base salary after probation based on performance. We're working with a long-established and highly respected leadership and management training consultancy, currently seeking a Home-Based Part-Time Account Manager to join their close-knit, remote-first team. This is a values-led, consultative business with over 50 years' heritage, known for delivering tailored development programmes that genuinely impact performance. Their client base spans a wide range of sectors, with an excellent reputation for quality, professionalism and long-term relationships. This is a part-time permanent opportunity, ideally around 3 days per week (22.5 hours). The hours can be worked as three full days or spread across five days to accommodate school hours or other commitments. The role is remote-first, with approximately one day per month spent with the team in a Central London coworking space. The Role This is a relationship-led, consultative Account Manager position - not a hard sell. The role is split approximately 50% existing account management and 50% re-engaging lapsed clients and developing new opportunities. The commercial element is educational and insight-driven, focused on understanding client challenges and shaping tailored training solutions rather than pushing products. You'll act as the main point of contact for your client base, managing the journey from initial enquiry through to programme coordination and follow-up, ensuring a high-touch, professional experience at every stage. You will be responsible for: Nurturing and growing relationships with existing client accounts Re-engaging previous clients and identifying new business opportunities in a thoughtful, consultative way Leading discovery calls to understand organisational challenges and development needs Collaborating with senior consultants to shape tailored proposals and solutions Managing incoming enquiries and advising on appropriate programmes Coordinating virtual and in-person training delivery, including logistics and scheduling Maintaining accurate CRM records and overseeing bookings and invoicing You'll work closely with an experienced Account Manager and senior consultants, receiving comprehensive training and ongoing development. About You This role would suit an experienced, articulate and professional Account Manager or consultative Sales professional who enjoys building meaningful relationships. You'll likely: Have experience in account management, consultative sales or a relationship-led B2B environment Be confident leading conversations with decision-makers Be naturally curious, thoughtful and solutions-focused Be highly organised and comfortable managing your own workload remotely Experience within training, professional services or a people-focused environment would be beneficial but is not essential. Attitude, communication skills and a genuine interest in supporting clients are key. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Apr 14, 2026
Full time
Starting salary is £18,000 for 3 days (£30k Pro Rata) + 20% OTE + an increase in base salary after probation based on performance. We're working with a long-established and highly respected leadership and management training consultancy, currently seeking a Home-Based Part-Time Account Manager to join their close-knit, remote-first team. This is a values-led, consultative business with over 50 years' heritage, known for delivering tailored development programmes that genuinely impact performance. Their client base spans a wide range of sectors, with an excellent reputation for quality, professionalism and long-term relationships. This is a part-time permanent opportunity, ideally around 3 days per week (22.5 hours). The hours can be worked as three full days or spread across five days to accommodate school hours or other commitments. The role is remote-first, with approximately one day per month spent with the team in a Central London coworking space. The Role This is a relationship-led, consultative Account Manager position - not a hard sell. The role is split approximately 50% existing account management and 50% re-engaging lapsed clients and developing new opportunities. The commercial element is educational and insight-driven, focused on understanding client challenges and shaping tailored training solutions rather than pushing products. You'll act as the main point of contact for your client base, managing the journey from initial enquiry through to programme coordination and follow-up, ensuring a high-touch, professional experience at every stage. You will be responsible for: Nurturing and growing relationships with existing client accounts Re-engaging previous clients and identifying new business opportunities in a thoughtful, consultative way Leading discovery calls to understand organisational challenges and development needs Collaborating with senior consultants to shape tailored proposals and solutions Managing incoming enquiries and advising on appropriate programmes Coordinating virtual and in-person training delivery, including logistics and scheduling Maintaining accurate CRM records and overseeing bookings and invoicing You'll work closely with an experienced Account Manager and senior consultants, receiving comprehensive training and ongoing development. About You This role would suit an experienced, articulate and professional Account Manager or consultative Sales professional who enjoys building meaningful relationships. You'll likely: Have experience in account management, consultative sales or a relationship-led B2B environment Be confident leading conversations with decision-makers Be naturally curious, thoughtful and solutions-focused Be highly organised and comfortable managing your own workload remotely Experience within training, professional services or a people-focused environment would be beneficial but is not essential. Attitude, communication skills and a genuine interest in supporting clients are key. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Lidl GB
Store Manager
Lidl GB City, Newcastle Upon Tyne
Summary £46,000 - £66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Apr 14, 2026
Full time
Summary £46,000 - £66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Co-op
Funeral Director
Co-op Newham, London
Closing date: 14-04-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday - Friday 9am - 5pm - as part of this role, you'll also be part of the on call rota including working evenings and weekends. Based at Manor Park, E12 5DA and covering funeral care homes in London and Essex areas No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Apr 14, 2026
Full time
Closing date: 14-04-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday - Friday 9am - 5pm - as part of this role, you'll also be part of the on call rota including working evenings and weekends. Based at Manor Park, E12 5DA and covering funeral care homes in London and Essex areas No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Acapella Recruitment
Assistant Store Manager - Retail - Spalding
Acapella Recruitment Spalding, Lincolnshire
Assistant Store Manager Our client is a leading menswear retailer, they have stores/concessions across the UK and have been operating for over 75 years. The business is expanding further and they are currently seeking experienced Assistant Store Manager for their menswear store based within Springfield Outlet shopping centre, Unit 49A Camel Gate, Spalding, PE12 6EY. This is a superb opportunity to join a well-established yet ever-growing company, in a managerial position. Dynamic individuals are sought and will be responsible for supporting the Store Manager manage the store and team, help organise staff rotas, sales and customer service, merchandising stock, plus use of till and card machine. Salary / Benefits: Along with a competitive basic salary, our client also offers: £26,436.80 per annum plus excellent bonus and commission. Commission scheme is payable on team sales, not an individual target. 28 days holiday. Workplace pension scheme. Staff discount scheme Full training on all their stock. Hours: 40 hours per week between store opening times. To be considered for this opportunity you must have Managerial experience within a fashion retail environment. Great career prospects await the successful candidate! If this sounds like the opportunity for you, please apply ASAP. PLEASE NOTE - by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html
Apr 14, 2026
Full time
Assistant Store Manager Our client is a leading menswear retailer, they have stores/concessions across the UK and have been operating for over 75 years. The business is expanding further and they are currently seeking experienced Assistant Store Manager for their menswear store based within Springfield Outlet shopping centre, Unit 49A Camel Gate, Spalding, PE12 6EY. This is a superb opportunity to join a well-established yet ever-growing company, in a managerial position. Dynamic individuals are sought and will be responsible for supporting the Store Manager manage the store and team, help organise staff rotas, sales and customer service, merchandising stock, plus use of till and card machine. Salary / Benefits: Along with a competitive basic salary, our client also offers: £26,436.80 per annum plus excellent bonus and commission. Commission scheme is payable on team sales, not an individual target. 28 days holiday. Workplace pension scheme. Staff discount scheme Full training on all their stock. Hours: 40 hours per week between store opening times. To be considered for this opportunity you must have Managerial experience within a fashion retail environment. Great career prospects await the successful candidate! If this sounds like the opportunity for you, please apply ASAP. PLEASE NOTE - by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html
Mamas & Papas
Store Manager
Mamas & Papas Southampton, Hampshire
Would you like to work for an award winning retailer that has been "shaking up retail blazing a trail for others "? A business that also designs & brings to life its own award winning nursery products that are sold to over 30 countries around the world? A business where we win as a team, putting the customer first? Then if so, & you would like to join Mamas & Papas and be part of something very special that's happening here, then we are actually recruiting for a role local to you, of a STORE MANAGER at our beautiful Southampton store managing a dedicated Mamas & Papas store team, from Deputy through to Supervisors and Sales Consultants. All passionate for parenting, and delivering a unique in store experience to our amazing customers. If you come from a Retail Management background, proven in inspiring, developing and leading teams to drive results, where you are genuinely passionate about true customer experience, then we would love to hear from you. Simply take those amazing first steps & APPLY NOW. We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Apr 14, 2026
Full time
Would you like to work for an award winning retailer that has been "shaking up retail blazing a trail for others "? A business that also designs & brings to life its own award winning nursery products that are sold to over 30 countries around the world? A business where we win as a team, putting the customer first? Then if so, & you would like to join Mamas & Papas and be part of something very special that's happening here, then we are actually recruiting for a role local to you, of a STORE MANAGER at our beautiful Southampton store managing a dedicated Mamas & Papas store team, from Deputy through to Supervisors and Sales Consultants. All passionate for parenting, and delivering a unique in store experience to our amazing customers. If you come from a Retail Management background, proven in inspiring, developing and leading teams to drive results, where you are genuinely passionate about true customer experience, then we would love to hear from you. Simply take those amazing first steps & APPLY NOW. We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Attega Group Ltd
Assistant Store Manager
Attega Group Ltd
Assistant Store Manager £23,712 P/A / £15.20 per hour Blackheath, Southeast London 30 Hours Per Week 4 Days Per Week Permanent Are you an approachable people manager? Do you have experience working in retail? Attega Group is currently partnering with our client in recruiting an Assistant Store Manager to join the team. The main purpose of this role is to ensure the day-to-day running of the store, supporting the Store Manager with all operational tasks. In return, our client is offering a salary of up to £23,712 P/A , depending on experience, plus 25 days holiday, staff discounts, company pension, store events and more! This role is permanent. The hours of work will be 30 hours per week, working 4 days a week across Monday to Sunday. Reporting to the Store Manager, your responsibilities will include: Supporting with the daily people management of the stores team, Serving customers, processing transactions and handling any product returns, Assisting with the stores stock take, Handling shop merchandising tasks and store layout changes, Receiving stock deliveries, Being a responsible key holder for the store. The ideal candidate: Must have previous retail Supervisor/Assistant Manager/Manager experience Will need to be confident in managing a team and supporting with recruitment, staff training and development Must have excellent customer services skills and a keen eye for detail Will be a team player and prepared to lead by example. For more information on our Assistant Store Manager role, please contact Abby in the Attega Group offices today!
Apr 14, 2026
Full time
Assistant Store Manager £23,712 P/A / £15.20 per hour Blackheath, Southeast London 30 Hours Per Week 4 Days Per Week Permanent Are you an approachable people manager? Do you have experience working in retail? Attega Group is currently partnering with our client in recruiting an Assistant Store Manager to join the team. The main purpose of this role is to ensure the day-to-day running of the store, supporting the Store Manager with all operational tasks. In return, our client is offering a salary of up to £23,712 P/A , depending on experience, plus 25 days holiday, staff discounts, company pension, store events and more! This role is permanent. The hours of work will be 30 hours per week, working 4 days a week across Monday to Sunday. Reporting to the Store Manager, your responsibilities will include: Supporting with the daily people management of the stores team, Serving customers, processing transactions and handling any product returns, Assisting with the stores stock take, Handling shop merchandising tasks and store layout changes, Receiving stock deliveries, Being a responsible key holder for the store. The ideal candidate: Must have previous retail Supervisor/Assistant Manager/Manager experience Will need to be confident in managing a team and supporting with recruitment, staff training and development Must have excellent customer services skills and a keen eye for detail Will be a team player and prepared to lead by example. For more information on our Assistant Store Manager role, please contact Abby in the Attega Group offices today!
Dreams Ltd
Assistant Store Manager
Dreams Ltd Hereford, Herefordshire
The Role In your dream role, you ll receive: Competitive salary: £33,000 on target earnings Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with peak incentives to help you rack up the rewards. Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. Progression: No matter where your dreams take you, we ll support your development with the opportunity to progress, Whether it s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams. Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling. New in 2024 - enhanced maternity & paternity pay The job:This role is a vital part of the management team in Hereford. You will work closely with the Store Manager to help to drive team engagement and maximise all sales opportunities.At Dreams, we are passionate about our people, so customers and colleagues are our top priority. With your help and guidance, the store team will make sure every customer finds their perfect bed.Ready to skip the snooze button and get stuck in? Heres a taste of what you ll be doing day-to-day Assisting with the day-to-day management of the store team to increase sales and ensure the highest level of customer satisfaction. Playing a key role in creating a positive environment within your store, ensuring you and the team are regularly involved in business initiatives, sharing best practice and having fun. In the Store Manager s absence, you will proactively lead the team to achieve set goals, expectations and targets through effective coaching and training. Motivating and inspiring all of our valued dreamers. Walking the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience. The Person This is the type of person we re dreaming of: Experience: You ll be able to demonstrate previous retail or commercial sales experience, preferably with some experience of store and team management. Commercially minded: You will be commercially focused and results-driven, with an aptitude for decision making. Motivated: You will be highly experienced at working to performance targets, leading by example to identify sales opportunities and achieve results. Inspirational: Your strong ability to lead will inspire and motivate your team. Communicator: Using your excellent communications skills, you ll be able to build rapport and establish great relationships with customers and colleagues. Customer-focused: Every day, you ll live our mission by putting our customers at the heart of everything you do. About Dreams About us:At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well.Together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs.With over 200 stores nationwide, you ll lead a team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.Dreams. Love your job.
Apr 14, 2026
Full time
The Role In your dream role, you ll receive: Competitive salary: £33,000 on target earnings Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with peak incentives to help you rack up the rewards. Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. Progression: No matter where your dreams take you, we ll support your development with the opportunity to progress, Whether it s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams. Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling. New in 2024 - enhanced maternity & paternity pay The job:This role is a vital part of the management team in Hereford. You will work closely with the Store Manager to help to drive team engagement and maximise all sales opportunities.At Dreams, we are passionate about our people, so customers and colleagues are our top priority. With your help and guidance, the store team will make sure every customer finds their perfect bed.Ready to skip the snooze button and get stuck in? Heres a taste of what you ll be doing day-to-day Assisting with the day-to-day management of the store team to increase sales and ensure the highest level of customer satisfaction. Playing a key role in creating a positive environment within your store, ensuring you and the team are regularly involved in business initiatives, sharing best practice and having fun. In the Store Manager s absence, you will proactively lead the team to achieve set goals, expectations and targets through effective coaching and training. Motivating and inspiring all of our valued dreamers. Walking the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience. The Person This is the type of person we re dreaming of: Experience: You ll be able to demonstrate previous retail or commercial sales experience, preferably with some experience of store and team management. Commercially minded: You will be commercially focused and results-driven, with an aptitude for decision making. Motivated: You will be highly experienced at working to performance targets, leading by example to identify sales opportunities and achieve results. Inspirational: Your strong ability to lead will inspire and motivate your team. Communicator: Using your excellent communications skills, you ll be able to build rapport and establish great relationships with customers and colleagues. Customer-focused: Every day, you ll live our mission by putting our customers at the heart of everything you do. About Dreams About us:At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well.Together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs.With over 200 stores nationwide, you ll lead a team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.Dreams. Love your job.
Merchandiser - Lymington
Chartered Institute of Procurement and Supply (CIPS) Pennington, Hampshire
Merchandiser - Lymington Flexible, part time zero hour contract Pay Rate - £13.68 per hour (includes holiday pay). Plus: 30p per mile for mileage and travel time paid (excluding the first and last 10min/8 miles from home). From 1 April 2026, the Pay Rate will increase to £14.24 per hour (includes holiday pay). Plus: location allowance if applicable. Full UK driving licence and own vehicle required. We offer an average of 5-20 hours per week (not guaranteed). With 34 distribution centres and more than 22,000 retailers relying on us, we are not just the UK's largest newspaper and magazine wholesaler - we are a promise kept every day. It's all thanks to the colleagues behind our nightly miracles. We believe the future holds incredible opportunities for our customers, our business, and your career. About the role As an in store merchandiser, you'll bring products to life on the shop floor. You'll own your territory, taking care of point of sale placement, stock replenishment, and auditing. You'll take pride in first class standards, create and maintain visually impactful displays, and build strong relationships with store colleagues and managers. You'll be the person who keeps everything in order, ensuring stock is replenished and displays stay on brand. You'll take charge of your own cost effective journey plan and make every visit count. If you thrive on autonomy and love engaging with others, this role is for you. What we can offer you Holiday pay Contributory pension scheme Access to our colleague assistance programme and mental health allies Share save scheme More! About you Friendly, confident personality with a can do attitude Excellent communication skills, high integrity and reliability Located within 15 miles of the advertised area Ability to work on your own initiative and make the right decisions under pressure Full commitment to providing excellent customer service Please note: you must have the right to work in the UK to be considered for this position. Whether you're looking for a career within a leading field marketing company part of a FTSE PLC (Smiths News), or a flexible additional earning opportunity, we have a wide range of opportunities to suit you. Experience a career that's as good as we say it is - one filled with people, pride, passion, opportunities, loyalty and care. If you are excited about this role but feel your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles! If you want to find out more, visit our website!
Apr 14, 2026
Full time
Merchandiser - Lymington Flexible, part time zero hour contract Pay Rate - £13.68 per hour (includes holiday pay). Plus: 30p per mile for mileage and travel time paid (excluding the first and last 10min/8 miles from home). From 1 April 2026, the Pay Rate will increase to £14.24 per hour (includes holiday pay). Plus: location allowance if applicable. Full UK driving licence and own vehicle required. We offer an average of 5-20 hours per week (not guaranteed). With 34 distribution centres and more than 22,000 retailers relying on us, we are not just the UK's largest newspaper and magazine wholesaler - we are a promise kept every day. It's all thanks to the colleagues behind our nightly miracles. We believe the future holds incredible opportunities for our customers, our business, and your career. About the role As an in store merchandiser, you'll bring products to life on the shop floor. You'll own your territory, taking care of point of sale placement, stock replenishment, and auditing. You'll take pride in first class standards, create and maintain visually impactful displays, and build strong relationships with store colleagues and managers. You'll be the person who keeps everything in order, ensuring stock is replenished and displays stay on brand. You'll take charge of your own cost effective journey plan and make every visit count. If you thrive on autonomy and love engaging with others, this role is for you. What we can offer you Holiday pay Contributory pension scheme Access to our colleague assistance programme and mental health allies Share save scheme More! About you Friendly, confident personality with a can do attitude Excellent communication skills, high integrity and reliability Located within 15 miles of the advertised area Ability to work on your own initiative and make the right decisions under pressure Full commitment to providing excellent customer service Please note: you must have the right to work in the UK to be considered for this position. Whether you're looking for a career within a leading field marketing company part of a FTSE PLC (Smiths News), or a flexible additional earning opportunity, we have a wide range of opportunities to suit you. Experience a career that's as good as we say it is - one filled with people, pride, passion, opportunities, loyalty and care. If you are excited about this role but feel your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles! If you want to find out more, visit our website!
Real-Time Park Operations Controller
THORPE PARK Resort Chertsey, Surrey
What you'll bring to the team We are recruiting for a Zonal Controller to join our AWESOME Planning & Business Support Team! As a Zonal Controller at Thorpe Park, you will sit at the heart of our daily operation, acting as the central coordination point to ensure the smooth and efficient running of rides, attractions and commercial areas across the resort. You will oversee real-time operational performance, manage key systems and keep communication flowing between multiple departments to keep the park running at its best. This is a fast-paced, dynamic role where no two days are the same. You'll monitor live operational data, track ride performance, manage staffing allocations and ensure any issues are identified and resolved quickly. From producing daily reports on metrics, attendance and gate figures, to coordinating Park Manager handovers and maintaining operational systems like CmdCentr, you'll play a key role in driving operational excellence across the resort. You'll take ownership of critical processes such as sickness and absence tracking, Fastrack and RAP allocation management and staff scheduling, ensuring everything is accurate, up to date and communicated effectively. Acting as a central communication hub, you'll manage queries via phone and inbox, coordinate responses and support teams across the park to keep everything moving. You will also support operational decision-making by monitoring live dashboards, identifying trends or risks and escalating where needed. Alongside this, you'll carry out audits, maintain detailed records and ensure compliance across key operational areas, helping to deliver a safe and seamless experience for both guests and staff. Qualifications & Experience Strong operational awareness, with the ability to monitor performance metrics and understand park operations Excellent communication skills, confident across phone, radio, email, and digital systems A proactive problem-solver who can prioritise tasks and resolve issues efficiently High attention to detail, ensuring accuracy across reporting, tracking, and systems A collaborative team player, able to work closely with multiple departments Adaptable and flexible, comfortable working in a fast-paced environment with changing priorities Willingness to support the business with varying shifts and working hours as required Benefits 40% discount off LEGO sets and products on the online LEGO Store! Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!) 'Enjoy the Ride' Merlin Annual Pass for you and five loved ones! Staff discount codes for Merlin Annual Passes to gift to loved ones! Private pension scheme Life assurance scheme Employee assistance programme Access to Perks at Work which 30,000+ national & local employee discounts Free staff parking Ongoing training & development If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email one of the team will get back to you as soon as possible. Pay Range Competitive
Apr 14, 2026
Full time
What you'll bring to the team We are recruiting for a Zonal Controller to join our AWESOME Planning & Business Support Team! As a Zonal Controller at Thorpe Park, you will sit at the heart of our daily operation, acting as the central coordination point to ensure the smooth and efficient running of rides, attractions and commercial areas across the resort. You will oversee real-time operational performance, manage key systems and keep communication flowing between multiple departments to keep the park running at its best. This is a fast-paced, dynamic role where no two days are the same. You'll monitor live operational data, track ride performance, manage staffing allocations and ensure any issues are identified and resolved quickly. From producing daily reports on metrics, attendance and gate figures, to coordinating Park Manager handovers and maintaining operational systems like CmdCentr, you'll play a key role in driving operational excellence across the resort. You'll take ownership of critical processes such as sickness and absence tracking, Fastrack and RAP allocation management and staff scheduling, ensuring everything is accurate, up to date and communicated effectively. Acting as a central communication hub, you'll manage queries via phone and inbox, coordinate responses and support teams across the park to keep everything moving. You will also support operational decision-making by monitoring live dashboards, identifying trends or risks and escalating where needed. Alongside this, you'll carry out audits, maintain detailed records and ensure compliance across key operational areas, helping to deliver a safe and seamless experience for both guests and staff. Qualifications & Experience Strong operational awareness, with the ability to monitor performance metrics and understand park operations Excellent communication skills, confident across phone, radio, email, and digital systems A proactive problem-solver who can prioritise tasks and resolve issues efficiently High attention to detail, ensuring accuracy across reporting, tracking, and systems A collaborative team player, able to work closely with multiple departments Adaptable and flexible, comfortable working in a fast-paced environment with changing priorities Willingness to support the business with varying shifts and working hours as required Benefits 40% discount off LEGO sets and products on the online LEGO Store! Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!) 'Enjoy the Ride' Merlin Annual Pass for you and five loved ones! Staff discount codes for Merlin Annual Passes to gift to loved ones! Private pension scheme Life assurance scheme Employee assistance programme Access to Perks at Work which 30,000+ national & local employee discounts Free staff parking Ongoing training & development If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email one of the team will get back to you as soon as possible. Pay Range Competitive
Costa Coffee
Store Manager
Costa Coffee Horncastle, Lincolnshire
Overview Store ManagerHere at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And youll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. Its going to be a thrilling ride.A bit about the roleEverything and we mean everything is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. Its all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee in our Gorgie Store Drumming up fresh ideas that meet customers ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to deliver oustanding service to our guests Training and developing your team to reach their full potential Engaging with your local community, transforming your store into a hive for local events. A bit about you A passion for coffee and people is just start of what were looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence. A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members they could be our future leaders. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Up to £30000 per annum dependant on experience 40 hour week contract 28 days holiday (inclusive of Bank Holidays) Bespoke training and development to suit your career aspirations Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working Company pension Opportunity to impact your local community by getting involved And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Apr 14, 2026
Full time
Overview Store ManagerHere at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And youll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. Its going to be a thrilling ride.A bit about the roleEverything and we mean everything is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. Its all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee in our Gorgie Store Drumming up fresh ideas that meet customers ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to deliver oustanding service to our guests Training and developing your team to reach their full potential Engaging with your local community, transforming your store into a hive for local events. A bit about you A passion for coffee and people is just start of what were looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence. A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members they could be our future leaders. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Up to £30000 per annum dependant on experience 40 hour week contract 28 days holiday (inclusive of Bank Holidays) Bespoke training and development to suit your career aspirations Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working Company pension Opportunity to impact your local community by getting involved And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Clarks
Assistant Store Manager
Clarks Winchester, Hampshire
Why join us? We're more than just a shoe brand-we have been at the forefront of innovative shoemaking since its foundation in 1825. That's right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you! About the Assistant Store Manager role : We are looking for a reliable and enthusiastic Assistant Store Manager to support click apply for full job details
Apr 14, 2026
Full time
Why join us? We're more than just a shoe brand-we have been at the forefront of innovative shoemaking since its foundation in 1825. That's right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you! About the Assistant Store Manager role : We are looking for a reliable and enthusiastic Assistant Store Manager to support click apply for full job details
Butlin's
Supermarkets & Vending Assistant Manager
Butlin's Skegness, Lincolnshire
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 14, 2026
Full time
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Butlin's
Shops Multi Venue Manager
Butlin's Skegness, Lincolnshire
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Butlin's
Shops Multi Venue Assistant Manager
Butlin's Skegness, Lincolnshire
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Butlin's
Satellites Manager - Days
Butlin's Skegness, Lincolnshire
Description As our Satellites Manager, you are the heartbeat of our resort's diverse retail world. You won't just be managing one shop; you'll lead a vibrant portfolio of multi-venue outlets-from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You'll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe. Key Responsibilities Guest Experience & Retail Service Leadership Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. Use NPS insights and guest comments to improve service flow, queue management and shop layout. Lead from the front during peak trading, supporting the team with real-time coaching and visibility. Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay. Commercial, Stock & Business Performance Full accountability for stock performance across all satellite shops including: Stock integrity & variances Waste reduction Product movement & rotation Loss prevention routines accurate tills & scanning Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. Work with Central Commercial teams to implement promotional activity, price reviews and range changes. Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development Lead a multi-venue team through coaching, communication and daily operational support. Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. Support 1:1s, PDPs, performance reviews and succession planning. Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. Role-model Butlin's Values and Leadership Behaviours across all retail outlets. Build a multi-skilled workforce able to flex across different shop types and support other retail areas. Drive retention by creating a supportive, positive and development-focused culture. Operational Excellence, Safety & Compliance Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. Ensure strong cash handling routines including floats, safe checks, variances and escalation. Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning). Lead opening/closing routines and complete daily checks. Escalate risks and implement corrective actions promptly. Cross-Resort Collaboration & Leadership Work closely with Commercial & Procurement to deliver range, promotions and price execution. Partner with Loss Prevention on stock variance, shrinkage and compliance. Collaborate with Entertainment and Guest Operations to support photography needs and resort events. Share best practice across resorts to improve consistency and performance. Support wider resort operations during peak arrival days and large-scale events. KPI'S Guest NPS & retail shopping experience eNPS & team engagement Sales growth & category mix performance Stock loss %, waste %, scanning accuracy & stock integrity Hire Shop compliance, equipment tracking & damage reduction Photo package sales & conversion Labour productivity & deployment accuracy RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) Team retention & development progress Skills, Knowledge & Expertise Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail). Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. Understanding of basic photography retail or willingness to learn photo sales processes. Experience managing labour to demand and working with multiskilled teams. Strong communicator able to motivate, coach and influence teams. Problem solver who can stay calm and lead across multiple venues during peak trading. Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable. Click "Apply Now" to submit your application and start your journey with us today! About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description As our Satellites Manager, you are the heartbeat of our resort's diverse retail world. You won't just be managing one shop; you'll lead a vibrant portfolio of multi-venue outlets-from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You'll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe. Key Responsibilities Guest Experience & Retail Service Leadership Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. Use NPS insights and guest comments to improve service flow, queue management and shop layout. Lead from the front during peak trading, supporting the team with real-time coaching and visibility. Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay. Commercial, Stock & Business Performance Full accountability for stock performance across all satellite shops including: Stock integrity & variances Waste reduction Product movement & rotation Loss prevention routines accurate tills & scanning Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. Work with Central Commercial teams to implement promotional activity, price reviews and range changes. Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development Lead a multi-venue team through coaching, communication and daily operational support. Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. Support 1:1s, PDPs, performance reviews and succession planning. Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. Role-model Butlin's Values and Leadership Behaviours across all retail outlets. Build a multi-skilled workforce able to flex across different shop types and support other retail areas. Drive retention by creating a supportive, positive and development-focused culture. Operational Excellence, Safety & Compliance Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. Ensure strong cash handling routines including floats, safe checks, variances and escalation. Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning). Lead opening/closing routines and complete daily checks. Escalate risks and implement corrective actions promptly. Cross-Resort Collaboration & Leadership Work closely with Commercial & Procurement to deliver range, promotions and price execution. Partner with Loss Prevention on stock variance, shrinkage and compliance. Collaborate with Entertainment and Guest Operations to support photography needs and resort events. Share best practice across resorts to improve consistency and performance. Support wider resort operations during peak arrival days and large-scale events. KPI'S Guest NPS & retail shopping experience eNPS & team engagement Sales growth & category mix performance Stock loss %, waste %, scanning accuracy & stock integrity Hire Shop compliance, equipment tracking & damage reduction Photo package sales & conversion Labour productivity & deployment accuracy RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) Team retention & development progress Skills, Knowledge & Expertise Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail). Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. Understanding of basic photography retail or willingness to learn photo sales processes. Experience managing labour to demand and working with multiskilled teams. Strong communicator able to motivate, coach and influence teams. Problem solver who can stay calm and lead across multiple venues during peak trading. Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable. Click "Apply Now" to submit your application and start your journey with us today! About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
UI Designer - Loyalty & Support
WeAreTechWomen
We're looking for a Senior UI Designer to lead visual design within a significant Clubcard product area with depth and authority. You set the UI quality bar for your team, defining what great looks like in terms of craft, system coherence, and interaction quality, and holding that standard consistently across everything that ships. You're hands on, directly shaping the visual experience while raising the craft of the designers around you. You have a strongly developed point of view, a precise eye for quality, and the ability to articulate both persuasively in cross functional conversations. Beyond your immediate product area, you contribute actively to the broader design community, through critique, system thinking, and consistently modelling what excellent UI design looks like. Responsibilities Designing high quality UI for Clubcard experiences across digital channels. Shaping how Clubcard is expressed visually across other journeys including online and in store Shopping. Ensuring UI consistency and clarity. Translating complex loyalty propositions into clean, scalable, system ready interface designs. Applying strong interaction design fundamentals, ensuring every component, state and flow is coherent. Using the Digital Design System effectively, knowing when to applying existing patterns and when to extend or evolve components to support new Clubcard needs. Actively exploring the design space, iterating on pattern variations and visual directions. Producing developer ready design files, prototypes and documentation with clarity and precision Working closely with UX Designers, Researchers, Product Managers and Engineers to bring UI excellence into the full product lifecycle. Sharing work early, giving constructive feedback to others and help raise UI quality across the team. Communicating design decisions clearly and confidently to a wide variety of partners. Qualifications A strong portfolio showcasing exceptional UI craft. Clean layouts, hierarchy, spacing, typography, colour and polished interaction design. Deep understanding of UI fundamentals and a purist mindset. Someone who cares deeply about visual quality, consistency and detail. Expertise with Digital Design Systems. Confident in using them and helping shape their evolution. Experience designing for large scale, customer facing digital products with complex, interconnected journeys. Ability to simplify complex product needs into clear, elegant interface patterns that scale across journeys and scenarios. Strong grasp of accessibility principles and ability to design UI that meets WCAG 2.1 AA. Clear, structured communication skills. Able to explain visual decisions and influence stakeholders. Collaborative mindset: works closely with UX, Product, Engineering and Research while staying firmly anchored in UI craft. Someone proactive, curious and self driven who brings options, challenges unclear briefs, and pushes for higher quality. A team player who thrives in an open design culture: shares work early, embraces feedback, and offers constructive critique to elevate the team. High proficiency in Figma, with prototyping skills. Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full time & part time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Apr 13, 2026
Full time
We're looking for a Senior UI Designer to lead visual design within a significant Clubcard product area with depth and authority. You set the UI quality bar for your team, defining what great looks like in terms of craft, system coherence, and interaction quality, and holding that standard consistently across everything that ships. You're hands on, directly shaping the visual experience while raising the craft of the designers around you. You have a strongly developed point of view, a precise eye for quality, and the ability to articulate both persuasively in cross functional conversations. Beyond your immediate product area, you contribute actively to the broader design community, through critique, system thinking, and consistently modelling what excellent UI design looks like. Responsibilities Designing high quality UI for Clubcard experiences across digital channels. Shaping how Clubcard is expressed visually across other journeys including online and in store Shopping. Ensuring UI consistency and clarity. Translating complex loyalty propositions into clean, scalable, system ready interface designs. Applying strong interaction design fundamentals, ensuring every component, state and flow is coherent. Using the Digital Design System effectively, knowing when to applying existing patterns and when to extend or evolve components to support new Clubcard needs. Actively exploring the design space, iterating on pattern variations and visual directions. Producing developer ready design files, prototypes and documentation with clarity and precision Working closely with UX Designers, Researchers, Product Managers and Engineers to bring UI excellence into the full product lifecycle. Sharing work early, giving constructive feedback to others and help raise UI quality across the team. Communicating design decisions clearly and confidently to a wide variety of partners. Qualifications A strong portfolio showcasing exceptional UI craft. Clean layouts, hierarchy, spacing, typography, colour and polished interaction design. Deep understanding of UI fundamentals and a purist mindset. Someone who cares deeply about visual quality, consistency and detail. Expertise with Digital Design Systems. Confident in using them and helping shape their evolution. Experience designing for large scale, customer facing digital products with complex, interconnected journeys. Ability to simplify complex product needs into clear, elegant interface patterns that scale across journeys and scenarios. Strong grasp of accessibility principles and ability to design UI that meets WCAG 2.1 AA. Clear, structured communication skills. Able to explain visual decisions and influence stakeholders. Collaborative mindset: works closely with UX, Product, Engineering and Research while staying firmly anchored in UI craft. Someone proactive, curious and self driven who brings options, challenges unclear briefs, and pushes for higher quality. A team player who thrives in an open design culture: shares work early, embraces feedback, and offers constructive critique to elevate the team. High proficiency in Figma, with prototyping skills. Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full time & part time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Senior IT Service Manager - Live Service
Career Choices Dewis Gyrfa Ltd Birmingham, Staffordshire
Employer: Government Recruitment Service Location: B1 2AX Pay: £44,447 to £46,547 per year Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 02/05/2026 About this job As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/ 7. Full training will be provided. Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies.
Apr 13, 2026
Full time
Employer: Government Recruitment Service Location: B1 2AX Pay: £44,447 to £46,547 per year Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 02/05/2026 About this job As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/ 7. Full training will be provided. Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies.

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