36 jobs found

Customer Experience Manager - St James, Edinburgh Customer Experience Manager - St James, Edinburgh Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life-leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

Job Title: Global Retail Training Manager/Content Creator (6 months) Location: London Reporting To: GM Global Retail & Operations Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 - Country & Town House Responsible Business of the Year, 2025 - Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. We are looking for a Global Retail Training Manager/Content Creator to join us as we continue this journey and help us shape what the future of modern jewellery can and should be. Where we need your help The Global Retail Training Manager/Content Creator role is a crucial, high-impact role at the heart of our Retail Training function. At this exciting time for the brand, you will be responsible for leading the creation and execution of premium, on-brand, and engaging content that directly empowers our global retail teams and drives sales performance. You will be working in partnership with the Retail Excellence consultant and GM Retail to design, elevate and implement the training for the next phase of the Monica Vinader experience. Furthermore, you will take the lead in coordinating and ensuring the flawless execution of our annual global training summit, cultivating key relationships with internal stakeholders and external partners to deliver a truly seamless and unforgettable event exciting opportunity. What you'll do Design & Develop: Create high-quality digital training content for all new product launches to drive sales performance and technical understanding. Produce digital content for operational processes that makes complex ideas easy for everyone to grasp. Customer Experience focus: Design and develop new training modules that empower our Retail Team to deliver exceptional, personalised customer service that delivers to our luxury brand standards. Customer Engagement: Design and develop new training modules that up-skill our retail teams to deliver the new standards of customer engagement to retain and grow a loyal customer base. Platform Management: Maintain and update training content across our digital platforms to ensure information is current and reflects company objectives e.g. SC & The Hub. Collaborate: Work closely with the Retail Excellence Consultant and stakeholders across departments to understand business priorities and support the global training plan. In-Store Engagement: Spend time in our stores to understand the learner's journey, supporting new joiners and assisting with in-person training for new initiatives or store openings. Feedback & Iteration: Use engagement data and feedback to constantly improve and adapt content for maximum impact. What you'll bring Connect & Empower Communicates Effectively - Communicates openly and proactively in a clear, structured, precise, concise, and audience-appropriate manner - both verbally and in writing. Collaborates - Proactively Actively seeks out and listens to other views. Shares information and interim conclusions freely, understanding the importance of building consensus and keeping the broader team informed. Invests energy in group goals and will jump in to provide support to others without hesitation. Drive & Deliver Workflow Management - Prioritises effectively, is responsive, proactive and action-oriented. Is able to deliver quality output, while maintaining composure and working at pace. Manages expectations clearly and is not afraid to push back on projects or deadlines. Dives Deep - Values the importance of information and data, auditing own work and asking the right questions to check accuracy and find the real facts to make the right decision and deliver the best outcome for the business. Focuses on the Right Thing - Takes a pragmatic and solution-oriented approach to business problems, concentrating on delivering the best overall company outcome. Focuses resources on areas of greatest return to the business, and can successfully balance risk against potential reward. Delivers Results - Takes accountability for delivering against goals and commitments. Has relentlessly high standards and tenaciously seeks to meet them. Grow & Adapt Embraces Change - Is comfortable working in a loosely structured environment and can effectively manage ambiguity, values simplicity, and takes a flexible and adaptive approach to work. Master & Apply Applies Knowledge with Impact - Uses their expertise to drive meaningful results for the business. Applies knowledge in a practical, commercial, and solutions-focused way - adapting their approach to fit the situation and maximise value. To be successful at Monica Vinader, it helps if you Articulate in approach and loves developing innovative and impactful training materials Strong attention to detail Are hands on, solutions focused, and entrepreneurial Collaborate openly with humility, honesty, and humour Embrace learning, teaching, and personal growth Stay resilient, adaptable, and self motivated in a creative environment Speak up when you don't know-and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the United Kingdom. Travel Requirements Regular travel to our stores will be required. Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed - We put our customers at the centre of every decision and deliver thoughtful, personal experiences. Caring - We act with respect and empathy for people, communities, and the planet. Fast Paced - We move with focus and flexibility to make progress quickly and decisively. Exceptional - We hold ourselves to high standards and are always learning, improving, and raising the bar. Commercial - We make smart, data led decisions that create long term value for the business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

Head of Retail Two thirds of the population wear spectacles. Half wear them every day. But the optical industry hasn't changed in three centuries, products have become tired, and standards have become poor. Now we're looking to change the spectacles industry for the better. We're looking for a brilliantly, passionate and customer obsessed Head of Retail to help us deliver a world class experience across all of our channels. In this role you will create a customer centric culture that transcends the confines of a physical store. Ensure teams can build customer relationships based on an understanding of their lifestyle and priorities. Train, coach, and inspire our teams to deliver the purpose of the brand to our customers and potential customers. It will be a challenge, but for the right person, it's a rare chance to lead and contribute to something truly exceptional. The role Reporting into Cubitts Managing Director, you will be responsible for leading and shaping our Store Portfolio across the UK 18 stores in total as well as a retail support team, which includes a Senior Retail Manager and Retail Operations. You will also own the plan for channel growth. Responsible for transplanting the culture of the brand into the daily working lives of the store teams, obsessing over every detail of the customer journey. Establish a total service approach to retail. We believe that each store is a critical point of contact for customers and potential customers, but your role is to ensure that it behaves as part of a global network across all formats (Online /other stores and retail formats/ other retailers). Ensure that the presentation and operation of our stores are maintained and efficient, creating excitement and loyalty. Executing against company initiatives and providing feedback on how to improve or adjust for particular locations through visual merchandising and store layouts. Representing retail as the key stakeholder during weekly and monthly leadership meetings, presenting information clearly, confidently and with purpose. Analysis and forecasting skills, you should be capable of understanding performance of your direct reports and formulating plans to improve to, or above the levels expected. You will be expected to provide forecasts and feedback to assist with financial planning at any time. Sales Trends Labour Models Opex and Capex Ensure budgets and costs are managed in line with expectation. Protecting the financial assets of the company in terms of the physical stores and stock holding within. Take accountability for the overall P+L of your stores, alongside the halo effect on the total network. Dealing with escalated customer issues, ensuring we are reacting in a timely manner and demonstrating customer first thinking. Hiring, training and developing a team of highly motivated, high performing store managers, who in turn can build high performing teams. Strong influencing and collaboration skills, bridging the gap between stores and HQ, promoting and fostering productive relationships. Goals Develop and empower teams to embody Cubitts' values and deliver exceptional service. 100% of retail and customer experience teams trained in brand and service standards. 90+ NPS rating across all channels Own commercial performance and profitability of all stores building an enviable portfolio that has significant contribution to the overall business. Achieve sales and P&L targets including store contribution margin. Maintain stock variance below 0.5% and store costs within budget. Build and lead a high performing team. Team engagement score of 85% in feedback or pulse surveys. 100% of team members achieving performance targets or showing quarter-on-quarter improvement. Demonstrated succession readiness through identifying internal and external talent pipeline with the ability to recruit into role right first time. Our Values We expect everyone at Cubitts - from our newest recruits to our longest-serving leaders - to live and breathe these values. That's how we build something exceptional, together. For All We treat everyone with respect, warmth, and zero ego. We believe good ideas can come from anyone, and everyone deserves to be heard. We're open, honest, and transparent - from pay to performance to power. Relentlessly obsess about the customer. Do what's right for them, not for us. Never upsell. Ever. No politics. No favourites. Proud We take our work seriously, because it matters. We care about the details. We care about doing things properly. We never settle for "good enough". No shortcuts. No sloppiness. Everything we make, everything we do, should be unreasonably good. That's the standard. Sweat the details. Obsess over the simple. Simplicity is harder - and worth it. We take pride in everything we do, even when we're fatigued Pioneers We are here to improve, not maintain the status quo. We challenge assumptions, celebrate curiosity, and see failure as fuel. We take initiative, not instructions. A brilliant idea you never act on is exactly the same as having no idea at all. Don't wait. Do it now. Who you are Proactive and energetic, someone who loves working at a fast pace and independently. Hands on, values being in store more than the office. Excellent communicator able to build relationships with internal stakeholders and positively influence. Decisive and able to act quickly for positive impact. Able to delegate and empower teams for greater accountability. Agile and flexible to meet the needs of the business. Obsessed and passionate about customer experience. Committed to developing your team and proven success of both managing under performers and high performing team members. Experience in new store openings, identifying locations, demonstrating ROI analysis and presenting concepts for Board sign off. Aligned and energised by our core values; Proud, Pioneering and For All. Some nice things you'll get Complimentary spectacles, eye examinations and generous discounts Option to buy and sell holiday Paid time away for the important moments in life Annual season ticket loan Cycle to work scheme Aviva life assurance and Digicare+ Subscription to Champion Health Unlimited You Can Now Business Skills Training Contract Type: The role is permanent and full time. Location: Stores/ Brewery Road Salary: £72,252 Job grade: Head of Department- Level 2 Reports to: Managing Director

THE COMPANY CraftGinClub is one of the UK's leading premium alcohol retailers. Our mission is to get amazing impossible-to-find drinks into the glasses of discerning drinkers, whilst supporting the growth of artisan producers across the world. Our award winning in house team of experts curates and manages the whole process - and whilst we are principally known for our subscription service delivering incredible experiences to our customers every month, we also have a growing ecommerce store, which offers not only the products we source, but exclusive lines made by our own distillers and manufacturers. With tens of thousands of customers, we have featured on the BBC, GQ and The Telegraph, and have been heralded as one of the most successful ever investments on Dragon's Den! The Head Of Growth Marketing is a key role to help achieve this, and we are looking to bring on board someone for a year's maternity cover from May26. THE TEAM This role sits within the Sales & Marketing department, and will work closely with Brand, CRM, Website, Commerce, Tech, Customer Service, and of course our Product team. Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business - improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new customers and nurturing our database of customers. We already have teams in place looking after Brand, CRM, Website and Commerce, but are now in the process of expanding our Growth / Acquisition team, both by bringing in a new Growth Marketing Manager to support across all key initiatives as well as this maternity cover. This Growth / Acquisition team is responsible for our ATL marketing channels, acquiring new customers into our funnel, with one key goal: to generate revenue growth within a profitable ROAS. THE PERSON In a nutshell, the Head Of Growth Marketing will be our consumer acquisition champion, responsible for finding and acquiring new customers across a range of channels, promoting the right products to the right people at the right time. Reporting into the Chief Sales & Marketing Officer, this role will be a key leader within the Sales & Marketing team, helping guide the overall department with specific authority and accountability for the Growth / Acquisition Marketing function within it. This is an ideal role for someone who: Is a real player-manager - willing to get involved from an implementational perspective, bringing an energy to what they do Enjoys analysis, digging into data, problem solving and finding opportunities Loves developing a small team and leading them to deliver great work Gets excited about shaping things from scratch, particularly as we go through a major rebrand and start new acquisition activities for the first time Can manage uncertainty and complexity, and form and deliver solutions Wants to progress their career within a close knit team and growing business environment Likes a fun, open working environment where they can be themselves and loves a diverse caring community Wants to dedicate themselves to delivering excellent work and seeing the results of their endeavours THE REMIT Whilst the wider Marketing team is pretty well established, the Acquisition Marketing team is going through a period of change. An over reliance on a narrow range of channels (predominantly affiliates / partnerships) is being addressed, with new agencies being brought on board to better support SEO, Paid Search and Paid Social. Likewise, the team is expanding with a Growth Marketing Manager being hired to support the broadening range of activities. With the current Head Of Growth Marketing going on maternity leave soon, we are looking for a talented marketing professional to take the current foundations of what we do, and expand on them - both in developing a test & learn programme, new channel deployment, and current channel optimisation. This role will best suit someone with a more technical and analytical approach to growth / performance marketing. We need someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have a strong grasp of managing spends, ensuring optimal blend of marketing channels, and forecasting performance of our shop and subscription sales routes. A strong understanding of ROI versus LTV and AOV is key. They should also be adept at managing agencies across a range of activity types, having a specialism in digital marketing themselves, as well as being able to self serve on things such as analytics. Much of the creative lifting can be managed by our Brand team, but a good grasp of working with creative teams would be an advantage. There are a few projects in place, and new ones coming up, but we envisage some key projects to be: Planning / optimisation - reviewing all current activity alongside the team and agencies, benchmarking current performance, and forming plans to accelerate and optimise Strategy / test & learn - building on our current foundations of activity and delivering roadmap of new activities Campaign management - owning (both internally and via 3rd party agencies) the ongoing and campaign activity across all channels of activity - principally Paid Search, Paid Social, SEO and Affiliates Project management - coordinating sister teams to deliver core activities across a range of projects, including a major rebrand Analysis / forecasting - monitoring performance and tracking KPIs across all channels allowing for responsive and pragmatic control - expertise in GA, GSC, AdWords and Meta is a must Team leadership - leading, directing, coaching and mentoring a Growth Marketing team Stakeholder management - working closely with teams around the business, ensuring a collaborative approach to driving results Hybrid working - Wed/Thu in our Farringdon offices, remote on Mon/Tue/Fri Flexible working hours 25 days holiday rising with length of service Weekly gin and rum tasting, and regular product tastings and attend industry events Generous staff discount on our online store Real career progression opportunities, with the chance to grow as we do Dynamic working environment and regular social events

As a Department Manager at Victoria's Secret, you'll be at the heart of your store - guiding your team, inspiring excellence, and creating unforgettable experiences for every customer, every day. What's in (your) store for you Customer Experience - Share your love of our products and deliver exceptional experiences - from helping customers find the perfect fit to making every purchase seamless and memorable Lead by example - You'll bring energy and purpose, setting the tone for your team. You'll make sure every shift runs smoothly, brand standards are upheld, and every customer receives a personalised, memorable experience Store targets - you'll support the wider management team to achieve key KPIs across the store, focusing on sales growth, profitability, and delivering results that make a real impact Store Standards - Keep your store running flawlessly, from stock replenishment and deliveries to loss prevention and health & safety, you'll make sure everything is in place for a smooth, safe, and inspiring environment An eye for visuals - our brand visual standards are high (of course), but our Visual Team can support you and your team in understanding and delivering them with pride Listen, share & shape - Your ideas matter. You'll create space for your team to share their perspectives and collaborate with partners across the business to help us evolve and grow Store Operations - take ownership of daily operations, from opening and closing to key holder duties, keeping the store running efficiently and safely Executing the new - you'll support with new product launches, floor set moves, and audits across the store, making sure you and all team members are trained, confident, and ready to deliver the VS experience every time About you You have retail management experience in fast-paced stores and a proven track record of exceeding sales targets and KPIs You have a passion for retail - You have a passion for all things retail, whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do You always think about the customer - You're excited to grow your skills and product knowledge, and you take every opportunity to enhance the customer experience You lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create You can build strong relationships - You build genuine relationships with customers, with your team, and with partners across the business You collaborate with purpose - You collaborate with intention, motivating your team to bring the brand to life every day You're a team Player - You are flexible, supportive, and contribute to a positive working environment for all team members You think fast is fun - You thrive in a fast-paced environment, embracing change with enthusiasm, multitasking with ease, and collaborating to get things done Being part of our iconic world isn't the only thing we have on offer, you'll also have access to: Set flexible working schedules to suit both the business and your lifestyle 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store Exclusive offers from over 3,500 retailers through Reward Gateway Incentives and competitions with amazing prizes that run all year round Access to free financial, health, and wellbeing services, including 24/7 digital GP Learning and development opportunities, as well as on-the-job training Core benefits such as pension contributions and life assurance Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line) Location: Victoria's Secret, West Quay, Southampton CLOSING DATE: 30 April 2026 Please note: This closing date may be an estimate. If you are interested in this role, apply as soon as possible. This role may be closed before the date listed here.

Role overview Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high customer metric score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities. Leads with a plan/do/review mindset. Confident and clear decision maker. Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two way, clear, and honest feedback. Builds great relationships. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance

JOB TITLE Head of Sourcing and Production ROLE TYPE Fixed Term Contract (Maternity Leave Cover, 12 months May 2026 to May 2027) DEPARTMENT Supply Chain REPORTING TO CEO LOCATION Fitzrovia, London SALARY Competitive COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to 'Holiday Better'. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth's for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever growing O.B. community. THE POSITION As the Head of Sourcing & Production, you will own the end to end supply chain journey - from SMS handover to on time delivery into the warehouse. This is a leadership role that ensures the brand meets seasonal launch deadlines, delivers impeccable product quality, and maintains a resilient and commercially agile sourcing and sustainable strategy. Reporting directly to the CEO, you will lead and empower the Production team while partnering closely with Design, Product Development, Merchandising, and Logistics to bring collections to life. GENERAL RESPONSIBILITIES Manage the sourcing and production process with a focus on driving quality margin and innovation. Support the business with creation of a successful sourcing strategy and supplier's portfolios. Closely collaborate and negotiate with factories (predominantly Portugal and Italy) to ensure OB has enough capacity with each supplier. Manage any counter sourcing and costing opportunities - collaborating closely with product development and design. Partner closely with design, development, merchandising, logistics to ensure a seamless handover of critical path & dates are met. Collaborate with Production & sustainability manager, review the production critical path dates collated from suppliers each season, in advance of final range review and any early buys needed are communicated to internal stakeholders. Review and analyse seasonal collection for margin and suggest if any improvements can be made on product not meeting target margin with internal stakeholders. Plan dates for forecasting and pre-booking key fabric and trims. Understand costs involved and ensure sign off when booking annual fabrics that all stakeholders understand fabric liability potential. Plan production dates with factories to achieve target delivery dates with the overarching aim of 95%+ production delivered on time. Additionally, aiming for 75% US sea shipment from Portugal & Italy. Support production team in resolution of any production issues, ensuring team is well equipped to deal with issues in a timely manner, as well as identify when to escalation to you if further support is needed. Ensure production admin (style set up, PO creation & closure) is created on time and be accountable for accuracy by carrying out checks with production & sustainability manager. Manage EU preferential origin by ensuring accuracy of data on ERP (Netsuite) is correct and ensuring seasonal checks are completed with Production & sustainability manager. Manage and update all commodity codes for product on ERP, and maintain a commodity code bible, adding any new HS codes & duty rates for regions required. Perform a check every season to ensure accuracy for finance team. Budgets - Review SMS, image rights and team travel budgets are within the company set spend. Ensure spend is analysed and correct. Supplier spend - review and analyse spend, checking if their has been volume or cash growth with suppliers . Sustainability - Oversee annual operational carbon footprint, working with 3rd party and internal stakeholders to manage the success of the project. Sustainability - Product carbon footprint, working closely with Production & sustainability manager and 3rd party to ensure product carbon footprint results are achieved within the launch time frame. Compliance - Lead on all compliance projects and ensure OB brand is protected. Collaborating internally with stakeholders to ensure success of project. Manage consumables by forecasting usage and placing top up orders to arrive on time. Collaborate with the creative team on branding project, managing new consumables supplier base and set up including sending of POs. Extender producer responsibility - gather and analyse data needed for EPR submission every 6 months. Exclusive projects - work closely with internal stakeholders to ensure critical path is achievable as well as costs and quantities for suppliers. Oversee Image rights renewals and ensure there is a robust calendar available of when renewals take place. Lead, train, coach, & inspire a team to deliver the purpose of the brand through sourcing and production excellence. CANDIDATE PROFILE Experience and competencies to carry out the responsibilities listed above. In particular the shared passion for the brand O .B aspires to be. Have a natural openness, honesty and enthusiasm about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way. Demonstrate brand thinking and be capable of dialogue to assist with how the brand is brought to life through development and production by the supplier base. Ability to work as a team member and have productive interactions within your team and your peers within the 'heads of' group in order to develop your business area, but also keen to take personal accountability for performance. You have well developed feedback skills. You will be able to present succinctly to all levels of the organisation including at Board level as needed. Demonstrable analytic and financial (including negotiation) skills required by the role. Ability to work across borders and cultures, having language skills would be an advantage. WHAT WE OFFER Being part of a diverse working environment of people who we learn from every day The chance to train and develop your skills in a fast-working environment Competitive benefits package: Physical wellbeing: Private medical insurance covering pre existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax exempt bike and/or accessories purchase. Financial wellbeing: Company pension scheme. Lifestyle: Orlebar Brown and CHANEL product discounts and employee only sales. Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It's never just a job at Orlebar Brown. It's a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies - thanks for reading - but we've got this one covered!

As a Department Manager, you'll combine your love for sports with your leadership skills to create a thriving environment for both your team and our customers. You'll be responsible for developing and implementing strategies to enhance the customer experience, drive sales performance, and foster a passionate and collaborative team environment within your sport department. Drive Omnichannel Performance and Growth Develop a Winning Strategy: Create and implement a localised omnichannel strategy that aligns with overall store goals and maximises sales performance across all channels (in-store, online, and beyond). Build Customer Loyalty: Provide exceptional customer experiences at every touchpoint to foster long term relationships and encourage repeat business. Optimise Retail Spaces: Continuously improve the physical and digital store layouts to enhance customer experience and product discovery, and drive sales conversions. Champion Safety and Circularity: Lead the implementation of safety and circularity initiatives, ensuring compliance with company standards and promoting sustainability practices. Achieve Performance Targets: Set, monitor, and achieve commercial objectives and profitability targets across all sales channels. Build a High-Performing Team: Develop and manage a skilled and adaptable team to support business needs, drive growth, and achieve efficiency targets. Lead and develop a high-performing team Foster a Positive Work Environment: Cultivate a positive and engaging workplace where Decathlon's values and culture are embraced and celebrated. Empower Teammates: Inspire, mentor, and empower team members to develop their skills, autonomy, and entrepreneurial spirit through personalised development plans and regular feedback. Drive Customer Excellence: Ensure all team members are equipped with the knowledge and skills to exceed customer expectations and contribute to strategic goals. Ensure a Fair and Inclusive Workplace: Uphold and enforce company policies and legal regulations to create a fair, inclusive, and respectful work environment for all team members. Plan for Future Success: Design and implement staffing plans that align with current and future commercial objectives, economic activities, and organisational changes. Oversee Daily Store Operations Performance Maintain Store Security: Ensure a safe and secure environment for both customers and teammates by implementing and upholding security measures. Optimise Team Availability: Manage team schedules and resources to effectively meet customer demands and provide exceptional service throughout the day. Ensure Product Availability: Manage inventory levels, coordinate supply chain operations, and ensure seamless product availability to meet customer needs. THE PROFILE We're seeking a passionate and driven leader who embodies our values and is excited to inspire their team to achieve outstanding results. You: Are passionate about sports and dedicated to fostering a thriving team environment. You prioritise tasks effectively, are organised, and excel at collaboration and knowledge sharing. You actively listen, communicate persuasively, adapt to challenges, and demonstrate efficiency and emotional intelligence. Are dedicated to providing exceptional customer experiences and building strong relationships with the community. Possess strong analytical and problem solving skills, enabling you to develop and implement effective strategies to drive business growth and achieve key performance indicators. Communicate clearly and persuasively, actively listen to understand diverse perspectives, and provide constructive feedback to foster growth and development. Key Skills and Abilities: Planning & Forecasting: Develop and implement action plans to ensure your team is prepared for key periods throughout the year, promoting relevant products and services to meet customer needs. Performance Management: Manage the performance of your department, including layout optimisation, product promotion, and stock availability, to maximise sales and profitability. Sales Force Management: Lead and motivate your team to achieve sales targets and develop business opportunities. Stock Management: Ensure stock reliability, optimise stock performance, and maintain profitability through effective inventory management practices. Commercial Strategy: Analyse market trends, define target audiences, and develop and implement commercial strategies to achieve business objectives. Product Range Selection: Curate a product range that meets the needs of your customers and aligns with seasonal demands. Financial Management: Understand and manage the department's profit and loss statement (P&L), ensuring economic viability and profitability. Activity Management: Lead and debrief team activities, implement action plans, and monitor progress towards objectives. Circular Economy Promotion: Promote and encourage the use of circular services, such as product trade ins, second life options, repairs, and rentals, to support sustainability initiatives. Safety & Security: Ensure a safe and secure environment for customers, teammates, and products, upholding safety regulations and protecting customer data. Team Development: Foster team cohesion, collective intelligence, and a shared vision to achieve common goals. Staff Management: Develop and mentor teammates through performance reviews, identify individual needs, and provide opportunities for growth and development. Recruitment & Onboarding: Define recruitment needs, attract and recruit talented individuals, and ensure smooth onboarding and integration of new teammates. Human Resources Management: Oversee the legal framework for staff management, define organisational structure, and coordinate team flexibility to meet business needs. Scheduling & Operations: Manage daily store operations, including scheduling, task allocation, and resource management, to ensure efficient and effective workflow. In addition to these skills and abilities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity-and brought together by a shared passion for sports-offers a truly enriching experience for everyone. Get to enjoy the following benefits and perks: Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle to Work Scheme Dive into top notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! and many more Decathlon is committed to inclusion and non discrimination, and thus acts on a daily basis in favor of disability, a multi generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

Store Manager Designate Department: Region 7 Employment Type: Permanent - Full Time Location: Central London Compensation: £32,000 / year Description At Safestore our people make the difference. We thrive on providing outstanding customer service, while selling the right storage solution to our customers. As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You'll lead the way by driving your team's performance and being focused on maximising sales. With this position you will be based in one store and required to travel to our local stores in Chelsea, Embankment and Earls Court (travel expenses paid when traveling to one of the additional stores). We greatly value enthusiasm and willingness to learn and by being yourself, you will quickly be part of the Safestore team creating memorable customer experiences and achieving your store's bonus targets. What we will offer you: A structured Manager programme, designed to grow your leadership skills and support your long term career progression. Close management line with our Regional Managers to support and develop you and your sales consultants every step of the way. Attractive bonus linked to performance (both individual and team). Attractive Sharesave scheme (which, to date, has delivered great returns for our colleagues). 28 days paid holiday per year (including bank holidays). Enhanced parental leave. Pension scheme. Healthcare cash plan for all colleagues. Wellbeing initiatives such as discounted gym membership and a cycle to work scheme. Colleague and family discounts on Safestore products and services. Employee Assistance Programme. Enhanced parental leave. £32000 per annum with real potential for growth linked to career development and performance. What you will offer us: Sales: Achieving your targets by understanding every customer's requirement and advising on the best solution from enquiry through to move in, driving your store's performance (P&L) and achieving targets. People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance. Customer service: Identifying every opportunity to maximise customer experience with exceptional service. Store Standards: Take pride in managing a store's overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers. A successful Store Manager will: Minimum 2 years' experience in a management role, ideally in an operational background and customer facing environment such as retail or consultative sales. Be able to lead a team and coach for performance. Be able to communicate and build relationships with all stakeholders. Have strong commercial acumen. Be able to lead your team through the fast-moving storage industry environment. This is a full time, permanent role (40 hours per week) worked on a rota across 5 out of 7 days. Shifts fall within our opening hours - Monday - Saturday 7:30am-6:30pm (8:30pm on Thursdays) and Sunday 10:00am - 4:00pm.

A trendy retail company is seeking a Store Manager in Leeds to oversee the entire department and ensure sales profitability. Responsibilities include leading a team, enhancing customer service, managing stock levels, and achieving business targets. Ideal candidates will have management experience in high-volume fashion retail and a keen understanding of local market dynamics. The position offers a dynamic work environment with opportunities for professional development.

Location This position is located at 64 Boar Lane Trinity Shopping Centre, Leeds LS16HW United Kingdom Role Summary The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication: Inspire, motivate and encouraging teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's mystery shop standards Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Store Manager 40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. As a Store Manager, you'll be the driving force behind your store and team's success. Leading with energy and purpose, you'll take full ownership of your store's performance, team's development, and the experience of every customer who walks through the door. Working closely with your Assistant Manager you'll cultivate a team culture that is driven, collaborative, and focused on continuous growth. You'll confidently lead commercial performance, using insights to optimise operations, grow revenue, and deliver outstanding service. At the same time, you'll champion your team's progression through clear succession planning and personalised development. Success will come from how you inspire your team, delight our customers, and build a high-performing store. Your key responsibilities Lead recruitment, onboarding, and development of a high-performing, motivated team with clear succession plans and personalised development pathways for every member. Drive team engagement and culture that is underpinned by our values, working towards an engagement score of 85%+ and enhancing team retention. Take accountability for the store's commercial performance, ensuring operational excellence and alignment with business KPIs. Lead by example to embed and uphold our customer non-negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results. Act as a brand ambassador, engaging customers with our story, values, and craft, and supporting activities that attract and retain new audiences. Drive excellence in our Made to Measure and Bespoke service, partnering with your Assistant Manager to ensure every team member delivers a seamless in-store experience. Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team's capability. Maintain and oversee a clean, organised store environment. Leverage data to optimise visual merchandising and stock, ensuring displays align with Cubitts' visual identity to drive sales. Collaborate with other teams and departments across the business to share insights, drive improvements, and create a united, high-performance culture. Uphold Cubitts' standards in professionalism, compliance, and integrity, ensuring your team consistently operates within policy and best practice. Who you are Optical retail management experience within a customer-focused, service-led brand. A confident and inspiring leader who drives team success with focus and commitment to excellence. Passionate about people, you champion inclusivity and inspire each of your team to succeed by fostering a culture of recognition and growth. You lead with initiative, positivity, and patience, approaching each day with practical, solutions-focused thinking and a growth mindset. Resilient under pressure and agile in response, adapting swiftly to operational setbacks. A results-driven strategic thinker with strong business acumen. Detail-oriented, you take genuine pride in your work, bringing meticulous care and precision to every aspect of your team and store's performance. Ambitious and purpose-driven, you're ready to grow your career with a company where you can make a meaningful impact. Our Values Pioneers Leads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally. Proud Leads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomes For All Humble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengths Some nice things you'll get Complimentary spectacles, eye examinations and generous discounts Option to buy and sell holiday Paid time away for the important moments in life Annual season ticket loan Cycle to work scheme Life assurance Subscription to Champion Health Unlimited You Can Now Business Skills Training At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs. Contract Type: Permanent- 40 hours, Monday-Sunday Salary: £37,330.50 Job grade: Store Manager Lvl 1 Working location: Cubitts Notting Hill, 312 Portobello Rd, London W10 5RU

Store Manager Designate Department: Region 8 Employment Type: Permanent - Full Time Location: Bristol and Bath Compensation: £30,000 / year Description At Safestore our people make the difference. We thrive on providing outstanding customer service, while selling the right storage solution to our customers. As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You're led by driving your team's performance and being focused on maximising sales. With this position you will be based in one store and required to travel to our local stores in Bath and Bristol (travel expenses paid when traveling to one of the additional stores). We greatly value enthusiasm and willingness to learn and by being yourself, you will quickly be part of the Safestore team creating memorable customer experiences and achieving your store's bonus targets. What we will offer you: A structured Manager programme, designed to grow your leadership skills and support your long term career progression. Close management line with our Regional Managers to support and develop you and your sales consultants every step of the way. Attractive bonus linked to performance (both individual and team). Attractive Sharesave scheme (which, to date, has delivered great returns for our colleagues). 28 days paid holiday per year (including bank holidays). Enhanced parental leave. Pension scheme. Healthcare cash plan for all colleagues. Wellbeing initiatives such as discounted gym membership and a cycle to work scheme. Colleague and family discounts on Safestore products and services. Employee Assistance Programme. Enhanced parental leave. £XX per annum with real potential for growth linked to career development and performance. What you will offer us: Sales: Achieving your targets by understanding every customer's requirement and advising on the best solution from enquiry through to move in, driving your store's performance (P & L) and achieving targets. People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance. Customer service: Identifying every opportunity to maximise customer experience with exceptional service. Store Standards: Take pride in managing a store's overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers. A successful Store Manager will: Minimum 2 years' experience in a management role, ideally in an operational background and customer facing environment such as retail or consultative sales. Be able to lead a team and coach for performance. Be able to communicate and build relationships with all stakeholders. Have strong commercial acumen. Be able to lead your team through the fast moving storage industry environment. This is a full time, permanent role (40 hours per week) worked on a rota across 5 out of 7 days. Shifts fall within our opening hours - Monday - Saturday 7:30am-6:30pm (8:30pm on Thursdays) and Sunday 10:00am - 4:00pm.