638 jobs found

Optical Assistant / Eyewear Stylist Harrow Road Future Management Progression Salary: Competitive + bonus Working pattern: Full-time or part-time Flexible considered Independent Harrow Road is seeking an ambitious and customer-focused Optical Assistant who is keen to develop a long-term career in optics, with clear progression into senior and management roles. This is an excellent opportunity for a commercially minded OA who enjoys fashion, sales, and delivering an exceptional customer experience. The role As an Optical Assistant / Eyewear Stylist, you will play a key role in the patient journey, combining strong customer service with confident eyewear styling and sales. You'll be supported to develop your technical knowledge, commercial awareness, and leadership skills, with the opportunity to take on increasing responsibility over time. Key responsibilities Deliver a high-quality customer experience from greeting to dispense Support eyewear styling consultations with a fashion-led approach Drive sales through confident product recommendations and add-ons Build strong relationships with patients to maximise conversion and loyalty Support day-to-day store operations and maintain presentation standards Assist with training and supporting newer team members as you progress Contribute to the commercial success of the practice About you Previous experience as an Optical Assistant (preferred) Passion for fashion, styling, and premium eyewear Sales-driven with a confident, consultative approach Ambitious with a clear interest in progression and leadership Strong communication and customer service skills Flexible, proactive, and reliable What we offer Competitive salary with achievable bonus structure Clear progression pathway into senior OA, DO training, or management Hands-on development and leadership exposure Opportunity to work with fashion-forward and premium eyewear brands Supportive, close-knit team environment Flexible working options If you're an Optical Assistant looking to grow your career in a fashion-led, sales-focused practice with genuine progression opportunities, we'd love to hear from you. Apply now or contact us for a confidential conversation.

Job ID Job ID N108463 Team Team Retail Location Location Bristol Contract Type Contract Type Perm Job Schedule Job Schedule Full time Salary Salary from £27,203 Posting Date Posting Date 02/02/2026 Apply Before Apply Before 16/02/2026 Summary About the Role: The grass is greener at Joules! We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never afraid to give it some welly. Step into a role as an Assistant Store Manager working in one of our retail stores, where you will support and step into the Store Manager's shoes when needed, your passion for Joules people and products will shine through your store's performance. Flexible working options are available. About You: As an Assistant Store Manager you will be commercially driven and marketing savvy, with the ability to create a shopping experience that is unique to the Joules brand. Reporting to the Store Manager and working shoulder to shoulder with them, you will have the ability to understand individual needs to help develop your sales team. Coupled with this is your ability to support the Store Manager in setting up and managing exceptional retail operational standards and in store efficiencies to drive profitability. You will need to have previous experience of working to KPIs and targets with a strong customer service focus, either in a retail supervisory or assistant manager role. Our Assistant Store Managers are the glue that keeps our team approach together, making life easier and keeping service special along the way - and our customers love them for it. Still not sure if the grass is greener? As a company that values its people as its biggest asset, we want to look after ours so that they feel at home. So we put together a package of financial rewards and wellbeing benefits to help you achieve your perfect balance of work and play. To find out more about our benefits see below. This is a truly great time to be part of an inspirational and passionate team here at Joules - so if you do not want to miss out on being part of something special - click 'Apply Now' below. Recognition and rewards for doing a great job and achieving great results 25% off most Joules, NEXT, MADE , Lipsy , Gap and Victoria's Secret products ( when purchased through NEXT) 10% off most partner brands & up to 15% off Branded Beauty Access to fantastic discounts at our Staff Shops Life assurance You can register for a discounted health plan for you and your family A bold and vibrant place to work Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on / (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays). What's Next? Apply Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths. Inform Let's talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for. Analyse If you are invited to interview, you may be asked to present your work or portfolio and talk through your experience. It is also your chance to ask questions and get to know us. Offer If it's the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins. Team Overview Retail is where customers meet NEXT. Step into any of our stores and you'll find energy, variety and opportunity. No two days are the same. It's fast-paced, full of growth and all about our brilliant collaborative team. From outlets to full-range stores, there's space for you to make your mark. Explore similar opportunities across our business. Joules Store Manager - Bristol Cribbs (N108330) Assistant Store Manager - Bristol Cabot Circus (N111495) You've probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today's retail world. About Joules We believe in dressing well for the weekend, every weekend. We are inspired by the countryside, coasts and towns in which we love to spend time. We champion our customers' style every step of the way and our people are no exception to this. Prepare to be part of a dynamic, hard-working, collaborative and inspirational team, creating and bringing product to market season after season for our iconic British brand. You can expect a journey outlined with clear goals and aspirations shared by the whole business whilst building cross-collaborative relationships including the opportunity to work with our Founder; Tom Joule, and his Senior Team who have a wealth of knowledge to share. Challenges. Opportunities. The future. Let's take it on at NEXT.

The Opportunity It's an exciting time at Antler; we've reimagined our 110-year-old brand and are growing globally, making our ambitions a reality as we continue to build momentum. Today, Antler is a modern, globally recognised brand, blending British heritage with innovation, functionality, and timeless style. As we continue to grow, our new Regent Street flagship store represents a key moment for the brand - a space where customers can fully experience Antler, our products, and our story. We are looking for an Assistant Store Manager to join the team as second-in-command. This is a hands on, active role for someone who enjoys being on the shop floor and a role model to the rest of the team. While you will be a primary keyholder and responsible for the store when the Store Manager is away, you'll spend the majority of your time selling, helping customers, and ensuring the team delivers a premium service. It's a great fit for an experienced Brand Ambassador or Supervisor with a year or two of keyholding experience who is ready to take on more operational responsibility. This is an exciting opportunity to be part of a flagship opening and help shape how customers experience Antler on the high street. To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods. The Company Antler is the British travel lifestyle brand. With a new leadership team, we have an innovative and entrepreneurial approach to the way we operate. Established in 1914, we have a rich heritage - one that is respected and celebrated. Since ATR Brands acquired Antler in 2020, we've achieved a lot. We've reimagined the brand, invested in the team and are continuing to develop great products. Day to Day Responsibilities Our environment isfast-paced, agile, and opportunistic. We thrive in an entrepreneurial setting where your contribution matters every day. Your main responsibilities will be: Leading by Example:Spending the majority of your time on the floor, delivering a warm and knowledgeable customer experience that matches Antler's standards. Driving Sales:Working as part of the team to meet daily and weekly sales targets, helping customers find the perfect luggage and accessories for their trips. Keyholding:Taking responsibility for opening and closing the store, including managing daily till procedures and security protocols. Second-in-Command:Acting as the senior lead on-site when the Store Manager is not around, ensuring the store runs smoothly and the team stays motivated. Product Expertise:Maintaining an expert level of knowledge regarding our materials and features to confidently educate both customers and the wider team. Maintaining Standards:Ensuring the store always looks beautiful and organised according to our brand guidelines. Operational Support:Assisting with stock management, deliveries, and supporting in-store events or product launches. Teamwork:Being a positive, collaborative, and reliable member of the store team. The Requirements It's all about compatibility. These are the things you'll need to thrive in the role at Antler. Retail Experience:Previous experience in a customer facing retail or hospitality role, including demonstrable experience as a keyholder or supervisor. Reliability:You are dependable, proactive, and comfortable with the responsibility of managing a flagship site. Great Communicator:You are confident and friendly, with a genuine love for customer service and the ability to give clear direction to a team. Sales Focused:You naturally enjoy talking to people, building connections, and helping them make a purchase. Flexible:You are able to work different hours to support the needs of a global flagship, including evenings, weekends, and peak trading periods. Physical Requirements Ability to stand and remain on your feet for extended periods during shifts Ability to lift, carry, push, or pull stock and products (up to approximately 27 lbs / 12 kg) Ability to bend, reach, twist, and move comfortably around the store as required The Essentials 28 days annual leave + bank holidays (pro rated for part time employees) Generous staff discount and travel product allowance A creative, collaborative culture where ideas are valued and voices are heard The Perks Aside from the role, the people and our mission, here are some of the other things that make Antler a great place to work. Health: Health cash plan provided by Medicash. Wealth: Pension, life insurance and death in service. Family: Enhanced family leave for both primary and secondary careers.

Job ID Job ID N112523 Team Team Retail Location Location Broadstairs Contract Type Contract Type Perm Job Schedule Job Schedule Full time Salary Salary from £28,865 Posting Date Posting Date 19/02/2026 Apply Before Apply Before 12/03/2026 Summary To be an effective Assistant Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. SHIFTS YOU ARE APPLYING FOR: 37.50hrs p/w; Sun 10:00 - 17:00; Mon 08:45 - 17:15; Wed 11:00 - 19:30; Thu 08:45 - 17:15; Fri 11:00 - 19:30 About the Role: To be a successful Assistant Store Manager you will: Support the Store Manager in managing and inspiring your team to be at their best, and stepping up to cover the store when needed Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Demonstrate a hands on approach for all operational and commercial activities by working alongside the team Ensure communication is up to date and accurate at all times in order to meet business needs We'll offer amazing benefits (see list further below) About You: You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward Experienced in leading and coaching a high performing team and effectively dealing with people issues An effective multi tasker who can plan, organise and prioritise your workload In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's Next? Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. Benefits Fantastic rewards for doing a great job and achieving great results 25% off most NEXT, MADE , Lipsy , Gap and Victoria's Secret products ( when purchased through NEXT) 10% off most partner brands & up to 15% off Branded Beauty Sharesave Scheme 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract) Early VIP access to sale stock Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform Access to fantastic discounts at our Staff Shops Access a digital GP and other free health and wellbeing services Life assurance You can register for a discounted health plan for you and your family Financial Wellbeing - Save, track and enhance your financial wellbeing Apprenticeship - Earn, learn and gain a qualification (England stores only) Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store Support Networks - Access to Network Groups to empower and celebrate each other Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on / (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays). Apply Show us what you can do. Submit your application online and our in store recruiters will take a first look at your experience and strengths. Pre screening Let's talk. If you're successful at this stage we'll get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for. In store Assessment Show us what you can do. You'll be invited to an in store assessment or interview to experience the role first hand and talk through your experience in more detail. For management roles, this may also include a competency based interview. Offer If it's the right match, our in store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins. Team Overview Retail is where customers meet NEXT. Step into any of our stores and you'll find energy, variety and opportunity. No two days are the same. It's fast paced, full of growth and all about our brilliant collaborative team. From outlets to full range stores, there's space for you to make your mark. Explore similar opportunities across our business. You've probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today's retail world. About NEXT You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on line from over 70 countries around the world! So we've gone global! Challenges. Opportunities. The future. Let's take it on at NEXT.

A renowned retail company in Bristol is seeking an Assistant Store Manager to drive sales and operational excellence. You will support the Store Manager and lead a team, ensuring high customer service standards and achieving KPIs. Candidates should have prior retail experience, a commercially driven mindset, and the ability to foster a collaborative team environment. A package of financial rewards and wellbeing benefits is offered, including staff discounts and flexible working options.

A leading travel lifestyle brand is looking for an Assistant Store Manager to join their flagship store in Greater London. This hands-on role involves leading the team, driving sales, and providing exceptional customer service. The ideal candidate should have prior retail experience and be flexible with working hours. Additional perks include generous annual leave, a health cash plan, and a supportive company culture. If you enjoy a fast-paced environment and are eager to take on more responsibility, this is the role for you.

We are seeking an experiencedAssistant Store Managerwith a passion for luxury to help lead ourBridgendstore!This is a full, time permanent position working 37.5 hours per week, with a start date of January 2026. What we offer to our Assistant Store Managers: Salary:£26,000 - £27,000 A 50% staff discount to use on all of your favourite Molton Brown products Up to 25 days holiday (depending on years of

We are seeking an experienced Assistant Store Manager with a passion for luxury to help lead our Bridgend store! This is a full, time permanent position working 37.5 hours per week, with a start date of January 2026. What we offer to our Assistant Store Managers: Salary: £26,000 - £27,000 A 50% staff discount to use on all of your favourite Molton Brown products Up to 25 days holiday (depending on years of click apply for full job details

A premier tea retailer in Bristol is looking for an experienced Assistant Store Manager to enhance customer experiences and lead a motivated team. The role includes overseeing daily operations, coaching team members, and achieving sales objectives. Candidates should have a strong background in people management, sales skills, and customer service, with a commitment to excellence. This full-time position offers a dynamic workplace where you can grow your management skills and drive the overall success of the store.

Store Manager Reporting To: Retail Area Manager Location: Guildford Contract Type: Permanent Hours per week: 40 Who are Bird & Blend Tea Co.? Bird & Blend Tea Co. is an eco-conscious, people-focused, award winning & B Corp certified Tea Mixology company on a mission to spread happiness & reimagine tea! Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike's passion for over 10 years. From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK. Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it's why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it's what we care about other than great tea that makes us magical. You can read heaps more information about us and our mission here: About this Role As a Store Manager, you're the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you'll inspire and develop your team to create memorable and inclusive customer experiences, driving the store's overall success. You'll handle budgeting, plan marketing strategies, and build the store's customer base. You'll also coordinate the daily activities of your team, build relationships with internal and external stakeholders, and inspire a high performing team in a dynamic and friendly environment. We're looking for a dedicated professional who brings passion and excellence to everything they do. This is a full time role (40 hr per week), which includes weekends and some evenings, operating an on site working pattern. What are the responsibilities? Customer Experience: Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer focused culture with memorable interactions. Customer Focus: Become an expert on Bird & Blend products and values and handle escalated customer queries promptly. Sales: Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience. Motivate and Inspire: Lead, motivate and support your team to achieve individual and collective goals. Coaching: Provide feedback and coaching to enhance individual and store performance. Recruiting and Training: Recruit, induct, train, and develop a high performing team that fosters a positive store environment. Daily Operations: Oversee daily store operations, including opening and closing procedures. Staff Rotas: Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times. Merchandising Standards: Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible. Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We're a B Corp!) Stock Management: Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available. Stock Takes: Arrange, plan and execute stock takes. Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers. Sampling: Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events. Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities. About you People Management Experience: At least 2 years previous experience in a management role or similar within a customer service environment. Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same. Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes. Team Leadership: Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment. Communication and Problem Solving: Excellent communication, problem solving, and visual merchandising skills. Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team. Customer Service Skills: Excellent customer service skills with the ability to build rapport and connect with customers confidently. Employment Relations: Experience in managing employee relations cases effectively. Professionalism: Foster a professional, fair, and kind relationship with customers and your team. Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively. Open Mindset: A curious and open minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives. Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times. A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store. Are there any perks? Of course there are, for all the hard work you will get: We are proud to be a Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture: Enjoy working alongside a team of like minded individuals who value collaboration, camaraderie, and fun in the workplace. Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company sponsored pension scheme, ensuring peace of mind and financial stability in retirement. Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. Your birthday off! Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all. Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well being and address any personal or work related challenges. Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax efficient savings. Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. Dog friendly office: Bring your furry friend to work and enjoy a pet friendly environment that promotes work life balance and companionship. We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.

We are looking for an amazing Store Manager to lead our lovely Newcastle team! As a Store Manager at Lucy & Yak, your role is to inspire, manage and drive the success of your store by motivating your team & building a community. You will demonstrate outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop and motivate your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you will ensure your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service. What you'll be doing Management Provide strong management, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve personal and collective goals. Giving instant and consistent positive & constructive feedback to your team to enhance performance. Empowering your Assistant Manager to do the same. Play a role in the recruitment, training, and development of a high performing team. Manage, train and develop your team. You'll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible. Customer Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction. Sales Drive & motivate your team to meet sales targets/KPIs through incentives & training Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey Operational Excellence Oversee day to day retail operations, including staffing, sales, visual merchandising, and administration. Monitor day to day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary. Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals. Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Attend weekly & quarterly management meetings Stock Management Ensure effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible. Implement effective stock management procedures, stockroom organisation, line counts & stock takes Financial Management Interpret key performance indicators to drive informed choices. Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded. Marketing, Events & Community Engagement Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts) Create exciting in store content with your team, managing your Store's social media platforms. Organising, staffing & running collaboration events in your store! As a Store Manager at Lucy & Yak, your role is to lead, manage and drive the success of your store by motivating & inspiring your team & building a community. You will always lead your team by example in creating outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you are responsible for ensuring your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service. What you'll be doing Leadership Provide strong leadership, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve individual and collective goals. Giving instant and consistent positive & constructive feedback to your team to enhance individual and team performance. Empowering your Assistant Manager to do the same. Play a leading role in the recruitment, training, and development of a high performing team. Manage, support, train and develop your team. You'll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible. Customer Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction. Sales Drive & motivate your team to meet sales targets/KPIs through incentives & training Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey Operational Excellence Oversee day to day retail operations, including staffing, sales, visual merchandising, and administration. Responsible for the day to day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary. Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals. Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Attend weekly & quarterly management meetings Stock Management Responsible for effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible Implement effective stock management procedures, stockroom organisation, line counts & stock takes Financial Management Analyse and interpret key performance indicators to drive informed decision making. Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded. Marketing, Events & Community Engagement Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts) Create exciting in store content with your team, managing your Store's social media platforms. Organising, staffing & running collaboration events in your store! What are we looking for? Previous Management experience of 2 years within a customer facing role is essential Friendly and approachable: Your demeanour and attitude are infectious! Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. Dedication to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. You are exceptional at motivating, developing and coaching a team to success Excellent communication skills. Proven ability to drive sales and achieve targets Good knowledge of social media platforms (Instagram, Facebook, TikTok, etc) Good I.T skills - able to use Word, Excel, social media applications & till systems Demonstrate resilience, work upon your own initiative and think quickly on your feet to resolve emergent issues. Experience mid long term planning would be a bonus Previous Fashion Retail Experience is highly desirable but not essential The fine print Salary based on experience Based in Newcastle 37.5 hours per week Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications. Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.