• Home
  • Search Jobs
  • Register CV
  • Post a Job
  • Employer Pricing
  • Contact Us
  • Sign in
  • Sign up
  • Home
  • Search Jobs
  • Register CV
  • Post a Job
  • Employer Pricing
  • Contact Us
Sorry, that job is no longer available. Here are some results that may be similar to the job you were looking for.

11 jobs found

Email me jobs like this
Refine Search
Current Search
staff enablement program management
Deloitte LLP
Director, Consulting, Operating Model Transformation (Legal Industry), Deloitte Legal
Deloitte LLP City, London
Basic information Location London Business Line Job Type Permanent / FTC Date published 12-Nov-2025 21211 Connect to your Industry Today's world requires a new approach to the delivery of legal services. Now more than ever, legal departments and law firms are having to address the challenge of dealing with increasing complexity and demand with the same or fewer resources whilst still maintaining the quality of legal services provided. Deloitte Legal looks to help clients address this challenge by bringing a differentiated offering that encompasses not just traditional Legal advice, but also our Legal Management Consulting services that look at how our clients can better deliver legal services to their stakeholders. The Deloitte Legal Management Consulting team works with legal departments and law firms to help them rethink their operating models from a process, people and technology perspective to achieve greater efficiencies and increase the value they deliver back to their stakeholders. Increasingly there is a focus on how Generative Ai is impacting legal service delivery and the productivity and commercial implications on the profession. Deloitte Legal in the UK is also part of the global Deloitte Legal network, which has over 2,500 lawyers in more than 85 jurisdictions. This makes Deloitte Legal one of the largest legal businesses in the world with a global footprint that exceeds that of any traditional global law firm. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Strategic Leadership & Client Advisory Lead complex transformation projects for law firms and in-house legal departments, focusing on operating model redesign, process optimisation, and technology enablement. Advise clients on the strategic adoption of GenAI and digital technologies , helping them understand the opportunities, risks, and practical implications for legal service delivery. Develop and deliver best-in-class consultancy services that address efficiency, cost reduction, and value creation in legal operations. GenAI & Digital Transformation Enablement Assess the impact of GenAI on legal roles and workflows , identifying areas for automation, augmentation, and upskilling. Drive the integration of GenAI into legal processes , such as document review, contract management, legal research, and compliance, ensuring ethical and secure use of AI. Champion culture change and adoption , managing employee attitudes and building trust in AI-enabled legal services. Project & Change Management Lead multidisciplinary teams across strategy, technology, and legal subject matter experts to deliver transformation projects on time and within budget. Oversee change management initiatives , ensuring successful adoption of new operating models, technologies, and ways of working. Develop and monitor KPIs and success metrics for transformation initiatives, including GenAI adoption and digital maturity. Client Relationship & Business Development Build and maintain senior client relationships , acting as a trusted advisor on legal innovation and transformation. Identify and pursue new business opportunities , including GenAI and digital transformation projects, and contribute to go-to-market strategy. Represent the firm at industry events and thought leadership forums , sharing insights on the future of legal services and the impact of emerging technologies. People Leadership & Capability Building Mentor and develop junior consultants and team members , fostering a culture of innovation, inclusion, and continuous learning. Drive internal capability building in GenAI, digital transformation, and legal operations excellence. Connect to your skills and professional experience Educational and Professional Qualifications Degree or equivalent qualification demonstrating a commitment to personal development. Professional certifications such as Prince2, PMI/APM, Prosci, or Lean Six Sigma are advantageous. Legal and Consulting Expertise Deep understanding of the challenges and requirements of in-house legal departments and law firms, especially around efficiency and operational effectiveness. Proven experience in shaping and managing complex transformation projects, with a significant focus on legal environments. Expertise in methodologies such as spend assessments, strategy reviews, target operating model redesigns, and process reengineering. Experience gained either with a major consultancy, or running significant change within law firms or law departments GenAI and Digital Transformation Skills Strong grasp of the opportunities, risks, and practical implications of GenAI and digital technologies for legal service delivery. Ability to assess and implement GenAI solutions, including automation, augmentation, and upskilling of legal teams. Experience leading or supporting the adoption of GenAI tools (e.g., for document review, contract management, legal research, compliance) and managing the associated change journey. Awareness of data governance, privacy, and ethical considerations in AI deployment. Leadership and Change Management Demonstrated ability to lead multidisciplinary teams, including clients, suppliers, and colleagues, often in a matrix or global environment. Strong programme and change management skills, including managing project resourcing, budgets, and profitability. Experience in mentoring and developing junior staff, fostering a culture of innovation and inclusion. Client Relationship and Business Development Excellent written and verbal communication skills, with the ability to adjust style for different audiences. Strong client relationship and stakeholder management skills, with a track record of developing new business opportunities and go-to-market strategies. Experience representing the firm at industry events and thought leadership forums. Technical and Analytical Skills High proficiency with MS Office and expertise in data analysis and presentation. Ability to analyse complex data sets and present actionable insights to clients. Personal Attributes Flexible, can-do approach and positive mindset. Excellent time management and attention to detail, maintaining professional standards under pressure. High level of personal accountability, client care, confidentiality, and integrity. GenAI-Specific Skills and Experience Understanding of how GenAI is transforming legal workflows, including automation of routine tasks and the shift towards more strategic work for lawyers. Ability to bridge the gap between legal expertise and technology, including working with technologists, data scientists, and prompt engineers. Experience in change management and culture change, particularly in building trust and adoption of AI within legal teams. Awareness of the evolving legal talent ecosystem, including the need for new roles and skillsets as GenAI adoption scales. Connect to your business - Deloitte Legal By connecting legal expertise and technological innovation, we're creating a new future for law. We blend great advisory capabilities with the technology, process and change management skills to move from advice to implementation and managing legal operations. We are delivering to legal buyers the Deloitte promise of practical solutions to real business problems. Join us and experience the future of law, today. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte I am encouraged to work from home whenever it's convenient. My hours are flexible - if I want to start earlier or later I can . click apply for full job details
Dec 16, 2025
Full time
Basic information Location London Business Line Job Type Permanent / FTC Date published 12-Nov-2025 21211 Connect to your Industry Today's world requires a new approach to the delivery of legal services. Now more than ever, legal departments and law firms are having to address the challenge of dealing with increasing complexity and demand with the same or fewer resources whilst still maintaining the quality of legal services provided. Deloitte Legal looks to help clients address this challenge by bringing a differentiated offering that encompasses not just traditional Legal advice, but also our Legal Management Consulting services that look at how our clients can better deliver legal services to their stakeholders. The Deloitte Legal Management Consulting team works with legal departments and law firms to help them rethink their operating models from a process, people and technology perspective to achieve greater efficiencies and increase the value they deliver back to their stakeholders. Increasingly there is a focus on how Generative Ai is impacting legal service delivery and the productivity and commercial implications on the profession. Deloitte Legal in the UK is also part of the global Deloitte Legal network, which has over 2,500 lawyers in more than 85 jurisdictions. This makes Deloitte Legal one of the largest legal businesses in the world with a global footprint that exceeds that of any traditional global law firm. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Strategic Leadership & Client Advisory Lead complex transformation projects for law firms and in-house legal departments, focusing on operating model redesign, process optimisation, and technology enablement. Advise clients on the strategic adoption of GenAI and digital technologies , helping them understand the opportunities, risks, and practical implications for legal service delivery. Develop and deliver best-in-class consultancy services that address efficiency, cost reduction, and value creation in legal operations. GenAI & Digital Transformation Enablement Assess the impact of GenAI on legal roles and workflows , identifying areas for automation, augmentation, and upskilling. Drive the integration of GenAI into legal processes , such as document review, contract management, legal research, and compliance, ensuring ethical and secure use of AI. Champion culture change and adoption , managing employee attitudes and building trust in AI-enabled legal services. Project & Change Management Lead multidisciplinary teams across strategy, technology, and legal subject matter experts to deliver transformation projects on time and within budget. Oversee change management initiatives , ensuring successful adoption of new operating models, technologies, and ways of working. Develop and monitor KPIs and success metrics for transformation initiatives, including GenAI adoption and digital maturity. Client Relationship & Business Development Build and maintain senior client relationships , acting as a trusted advisor on legal innovation and transformation. Identify and pursue new business opportunities , including GenAI and digital transformation projects, and contribute to go-to-market strategy. Represent the firm at industry events and thought leadership forums , sharing insights on the future of legal services and the impact of emerging technologies. People Leadership & Capability Building Mentor and develop junior consultants and team members , fostering a culture of innovation, inclusion, and continuous learning. Drive internal capability building in GenAI, digital transformation, and legal operations excellence. Connect to your skills and professional experience Educational and Professional Qualifications Degree or equivalent qualification demonstrating a commitment to personal development. Professional certifications such as Prince2, PMI/APM, Prosci, or Lean Six Sigma are advantageous. Legal and Consulting Expertise Deep understanding of the challenges and requirements of in-house legal departments and law firms, especially around efficiency and operational effectiveness. Proven experience in shaping and managing complex transformation projects, with a significant focus on legal environments. Expertise in methodologies such as spend assessments, strategy reviews, target operating model redesigns, and process reengineering. Experience gained either with a major consultancy, or running significant change within law firms or law departments GenAI and Digital Transformation Skills Strong grasp of the opportunities, risks, and practical implications of GenAI and digital technologies for legal service delivery. Ability to assess and implement GenAI solutions, including automation, augmentation, and upskilling of legal teams. Experience leading or supporting the adoption of GenAI tools (e.g., for document review, contract management, legal research, compliance) and managing the associated change journey. Awareness of data governance, privacy, and ethical considerations in AI deployment. Leadership and Change Management Demonstrated ability to lead multidisciplinary teams, including clients, suppliers, and colleagues, often in a matrix or global environment. Strong programme and change management skills, including managing project resourcing, budgets, and profitability. Experience in mentoring and developing junior staff, fostering a culture of innovation and inclusion. Client Relationship and Business Development Excellent written and verbal communication skills, with the ability to adjust style for different audiences. Strong client relationship and stakeholder management skills, with a track record of developing new business opportunities and go-to-market strategies. Experience representing the firm at industry events and thought leadership forums. Technical and Analytical Skills High proficiency with MS Office and expertise in data analysis and presentation. Ability to analyse complex data sets and present actionable insights to clients. Personal Attributes Flexible, can-do approach and positive mindset. Excellent time management and attention to detail, maintaining professional standards under pressure. High level of personal accountability, client care, confidentiality, and integrity. GenAI-Specific Skills and Experience Understanding of how GenAI is transforming legal workflows, including automation of routine tasks and the shift towards more strategic work for lawyers. Ability to bridge the gap between legal expertise and technology, including working with technologists, data scientists, and prompt engineers. Experience in change management and culture change, particularly in building trust and adoption of AI within legal teams. Awareness of the evolving legal talent ecosystem, including the need for new roles and skillsets as GenAI adoption scales. Connect to your business - Deloitte Legal By connecting legal expertise and technological innovation, we're creating a new future for law. We blend great advisory capabilities with the technology, process and change management skills to move from advice to implementation and managing legal operations. We are delivering to legal buyers the Deloitte promise of practical solutions to real business problems. Join us and experience the future of law, today. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte I am encouraged to work from home whenever it's convenient. My hours are flexible - if I want to start earlier or later I can . click apply for full job details
BDO UK LLP
Director of Sales and Business Development - MSC
BDO UK LLP
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Markets, Sales & Clients (MSC) function is the driving force behind the creativity and growth at BDO. Our goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your careers, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of stakeholders. You'll be rewarded with a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality frows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. The role You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with BDO's partners and your direct team. You'll be encouraged to identify and draw attention to opportunities for enhancing our sales performance and be considered as a subject matter expert on winning work in a professional services environment. The Director of Sales and Business Development is a new, senior role responsible for developing people, processes and technology for a community of sales professionals working across the sales cycle to drive revenue for the firm through various practice areas, internal channels and the go-to-market programme. The role requires a client-centric, commercial mindset to build relationships with senior partners and understand their markets and growth strategies. Leading the sales community, the successful applicant will ensure their team is equipped to deliver the skills and services required to support their growth plans nationally across service lines, sectors and regional markets. It's a fast paced, hands on role requiring an ability to blend strategy with execution. The Director of Sales and Business Development will collaborate with other Directors in the MSC leadership team, to align on the overall MSC strategy and deliver a consistent people experience ensuring the functions processes are appropriately applied. They will also oversee the skills development programme of their part of the function, working internally and externally to establish excellence in their area of expertise. In this challenging and rewarding role you will also: Strategy & Vision Define and implement a comprehensive strategy for the sales and business development community, supporting MSC's overall strategy, to develop professional sales skills focused on a comprehensive understanding of the sales cycle Design and execute a skills development programme to provide the BDO business with capabilities that can be deployed in the right place, with the right skills, at the right time Create a culture of client centricity, speed to market and commercialism whilst fostering an environment which is collaborative, high energy and high impact Identify future sales requirements in the function, and across the wider practice to both meet the needs of expectations of our customers and retain a competitive advantage in the market Firmwide Business Development Capabilities Own the firm's sales methodology, to ensure it is updated to reflect the latest selling trends and skills that showcase 'best practice'. Also ensure people in the capability are experts at understanding the methodology, that they are using it, and able to coach others Engage with the business to identity and address skills gaps in the business and ensure there is a consistency of implementation of the sales processes - and the right behaviours adopted to apply them Assess key behaviours across key business development activities associated with finding work, winning work and growing relationships to build tools and guides which drive more consistency and improve mindset, skillset and toolset of practice staff across the sales cycle Data Analysis & Sales Performance Collaborate with other parts of MSC and the wider business to understand pipeline metrics and trends to identify sales/business development opportunities for the business and the MSC function. Establish key performance indicators and metrics to measure performance of teams and individuals across the sales cycle. Where appropriate, establish principles through which resources can be deployed into various practice areas and programmes across BDO. Report to senior stakeholders on KPIs to demonstrate value and impact across the sales cycle of the people working in MSC. Team Leadership & Development Leading from the front, building, leading, and developing a high performing sales team by providing coaching (skills development), filling gaps where needed and nurturing talent Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy across the capability. Work with the HR function and MSC leadership to ensure performance management issues are appropriately addressed across MSC in a consistent and timely manner As a member of the MSC leadership team, collaborate with colleagues and/or lead on a wide range of MSC-specific and firm wide activities Engage with colleagues in the global BDO network in similar roles to drive consistency and collaboration across the wider business. Technology Management Utilise the MSC technology stack supporting sales and business development, ensuring it is maintained, optimised, and customised as necessary Ensure that the firm's CRM system is used appropriately across the capability Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation Working with the Operations Director, horizon scan opportunities for new potential technology platforms for future consideration by the function and/or the wider firm Collaboration Work closely with the other capability Directors to align MSC activities across the firm's Gold Programmes and to ensure a seamless transition between sales and marketing activities Collaborate with other Central Operations teams and workstreams to connect processes for winning work to provide a frictionless experience for the business Risk, People & Compliance Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks You'll be someone with: Proven experience in director sales, and /or sales enablement roles, with demonstrable experience in a senior management role leading large teams covering the end-to-end sales cycle within the professional services sector Experience in evaluating, enhancing and delivering sales methodologies and training within a professional services environment A strategic sales background, with a proven track record of leading and transforming sales/BD teams across Account Management, Lead Generation, Bids & Proposals Strong analytical, organisational and project management skills with attention to detail A focus on client centricity, commercial decision making and a 'can do' attitude Excellent communication skills, both verbal and written, with the ability to influence cross functional teams and senior leadership Experience of using CRM platforms, including Microsoft Dynamics and other technology sales enablement tools to drive data driven sales decisions Ability to build senior internal relationships and manage external partners and vendors Strong leadership skills, with the energy, motivation and leadership to build and transform a 'best in class' sales function which contributes directly to the top line revenue You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are core BDO values and we're proud of our distinctive, people centred culture. From information success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work . click apply for full job details
Dec 16, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Markets, Sales & Clients (MSC) function is the driving force behind the creativity and growth at BDO. Our goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your careers, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of stakeholders. You'll be rewarded with a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality frows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. The role You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with BDO's partners and your direct team. You'll be encouraged to identify and draw attention to opportunities for enhancing our sales performance and be considered as a subject matter expert on winning work in a professional services environment. The Director of Sales and Business Development is a new, senior role responsible for developing people, processes and technology for a community of sales professionals working across the sales cycle to drive revenue for the firm through various practice areas, internal channels and the go-to-market programme. The role requires a client-centric, commercial mindset to build relationships with senior partners and understand their markets and growth strategies. Leading the sales community, the successful applicant will ensure their team is equipped to deliver the skills and services required to support their growth plans nationally across service lines, sectors and regional markets. It's a fast paced, hands on role requiring an ability to blend strategy with execution. The Director of Sales and Business Development will collaborate with other Directors in the MSC leadership team, to align on the overall MSC strategy and deliver a consistent people experience ensuring the functions processes are appropriately applied. They will also oversee the skills development programme of their part of the function, working internally and externally to establish excellence in their area of expertise. In this challenging and rewarding role you will also: Strategy & Vision Define and implement a comprehensive strategy for the sales and business development community, supporting MSC's overall strategy, to develop professional sales skills focused on a comprehensive understanding of the sales cycle Design and execute a skills development programme to provide the BDO business with capabilities that can be deployed in the right place, with the right skills, at the right time Create a culture of client centricity, speed to market and commercialism whilst fostering an environment which is collaborative, high energy and high impact Identify future sales requirements in the function, and across the wider practice to both meet the needs of expectations of our customers and retain a competitive advantage in the market Firmwide Business Development Capabilities Own the firm's sales methodology, to ensure it is updated to reflect the latest selling trends and skills that showcase 'best practice'. Also ensure people in the capability are experts at understanding the methodology, that they are using it, and able to coach others Engage with the business to identity and address skills gaps in the business and ensure there is a consistency of implementation of the sales processes - and the right behaviours adopted to apply them Assess key behaviours across key business development activities associated with finding work, winning work and growing relationships to build tools and guides which drive more consistency and improve mindset, skillset and toolset of practice staff across the sales cycle Data Analysis & Sales Performance Collaborate with other parts of MSC and the wider business to understand pipeline metrics and trends to identify sales/business development opportunities for the business and the MSC function. Establish key performance indicators and metrics to measure performance of teams and individuals across the sales cycle. Where appropriate, establish principles through which resources can be deployed into various practice areas and programmes across BDO. Report to senior stakeholders on KPIs to demonstrate value and impact across the sales cycle of the people working in MSC. Team Leadership & Development Leading from the front, building, leading, and developing a high performing sales team by providing coaching (skills development), filling gaps where needed and nurturing talent Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy across the capability. Work with the HR function and MSC leadership to ensure performance management issues are appropriately addressed across MSC in a consistent and timely manner As a member of the MSC leadership team, collaborate with colleagues and/or lead on a wide range of MSC-specific and firm wide activities Engage with colleagues in the global BDO network in similar roles to drive consistency and collaboration across the wider business. Technology Management Utilise the MSC technology stack supporting sales and business development, ensuring it is maintained, optimised, and customised as necessary Ensure that the firm's CRM system is used appropriately across the capability Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation Working with the Operations Director, horizon scan opportunities for new potential technology platforms for future consideration by the function and/or the wider firm Collaboration Work closely with the other capability Directors to align MSC activities across the firm's Gold Programmes and to ensure a seamless transition between sales and marketing activities Collaborate with other Central Operations teams and workstreams to connect processes for winning work to provide a frictionless experience for the business Risk, People & Compliance Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks You'll be someone with: Proven experience in director sales, and /or sales enablement roles, with demonstrable experience in a senior management role leading large teams covering the end-to-end sales cycle within the professional services sector Experience in evaluating, enhancing and delivering sales methodologies and training within a professional services environment A strategic sales background, with a proven track record of leading and transforming sales/BD teams across Account Management, Lead Generation, Bids & Proposals Strong analytical, organisational and project management skills with attention to detail A focus on client centricity, commercial decision making and a 'can do' attitude Excellent communication skills, both verbal and written, with the ability to influence cross functional teams and senior leadership Experience of using CRM platforms, including Microsoft Dynamics and other technology sales enablement tools to drive data driven sales decisions Ability to build senior internal relationships and manage external partners and vendors Strong leadership skills, with the energy, motivation and leadership to build and transform a 'best in class' sales function which contributes directly to the top line revenue You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are core BDO values and we're proud of our distinctive, people centred culture. From information success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work . click apply for full job details
GlaxoSmithKline
Director, Onyx Enablement
GlaxoSmithKline
Director, Onyx Enablement Business Introduction At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Tech organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full stack shop consisting of product and tech delivery leadership, application and data engineering, infrastructure and DevOps, data/metadata/knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next generation, metadata and automation driven data experience for GSK's scientists, engineers, and decision makers, increasing productivity and reducing time spent on "data mechanics" Providing best in class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top tier talent Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real time Building data and prediction powered ways of working that accelerate GSK Research team's ability to find new drugs and vaccines Position Summary We are looking for a Director, Onyx Enablement who will report to the Senior Director, Onyx Portfolio Management in a Chief of Staff capacity to enable operational discipline within the Onyx organization. This role is for a credible leader who is expected to build strong relationships with the Onyx Engineering, Product, Program, and Quality leads, R&D stakeholders, and Enterprise partners such as Recruitment, Procurement, Finance, Compliance, RD&DT Portfolio, Real Estate & Facilities, and others. An excellent candidate should combine strong operational leadership with exceptional cross functional coordination skills, and be capable of building and running the core operational backbone of a complex engineering organization. This individual should have deep experience in procurement and vendor management, financial planning and forecasting, recruiting operations, and facilities coordination, with a demonstrated ability to establish scalable processes and governance structures. They must excel at navigating senior stakeholders, managing organizational cadences, and translating strategic objectives into actionable operational plans. The ideal candidate brings a track record of driving clarity, predictability, and efficiency across diverse teams, supported by strong analytical skills and a disciplined, metrics driven approach to organizational performance. Key Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Develop and manage a comprehensive enablement and operational framework for Onyx, ensuring it is consistently applied across all Onyx teams. Partner with Procurement to drive procurement operations, including vendor selection, procurement strategy, contract execution, contract lifecycle management, and vendor performance tracking and reporting. Partner with Recruiting to manage hiring pipelines, coordinate interview logistics, accelerate onboarding, and ensure staffing plans align with organizational needs. Collaborate closely with Tech and R&D Finance to manage budgets, track and forecast spend, provide financial visibility, and ensure alignment to annual and quarterly budget targets (both OPEX and CAPEX). Coordinate with Real Estate and Facilities to manage Onyx's physical office footprint, including space allocation, operational readiness, and ongoing site support. Serve as the primary liaison to the central RDDT Portfolio team, managing intake, routing, prioritization, and follow up on organizational requests. Lead and orchestrate organization wide cadences and governance, including Townhalls, quarterly business reviews, stakeholder updates, and cross functional planning cycles. Establish and track organization level objectives, KPIs, and operational metrics; create reporting mechanisms and dashboards to measure operational performance, health, and delivery effectiveness. Identify and drive continuous improvement opportunities across operational workflows to enhance efficiency, predictability, and organizational scalability. Why You? We are building a team that values learning, collaboration and clear thinking. This role is hybrid with a mix of office and field work across the United Kingdom. We encourage people from all backgrounds to apply and to bring their unique perspectives. We welcome applications from those who will help us create an inclusive workplace. Qualification, Skills & Experience Bachelor's degree or equivalent work experience Strong job related experience with an established track record of Enablement, Strategy or Operations for technology teams. Experience with an Engineering Organization is highly preferred. Strong communication and concise language skills. Self starter biased towards action. Proven ability to manage upwards and influence senior stakeholders. Change agent with strong leadership skills. Demonstrated ability to lead without authority, motivate, challenge the status quo, and deliver sustainable business improvements. Flexible thinking, ability to manage complexity and interpret strategy into pragmatic best practice deliverables. Familiarity with project and risk management principles. Ability to adapt, work under uncertainty and accommodate flexible work demands. Global perspective; cultural sensitivity. Ability to withstand pressure, self motivated with sense of urgency. How to apply We want to hear from you. Please submit your CV and a short cover letter describing a project where your enablement work improved performance. Tell us what you delivered, how you measured success and what you learned. We look forward to learning about you. Closing Date: 7th January 2026 As we approach the holiday season, our recruitment team and hiring managers will have limited availability between now and early January. We encourage you to apply and we will review all applications, however response times will be longer than usual, and interviews will be scheduled after the New Year. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or . GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Dec 16, 2025
Full time
Director, Onyx Enablement Business Introduction At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Tech organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full stack shop consisting of product and tech delivery leadership, application and data engineering, infrastructure and DevOps, data/metadata/knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next generation, metadata and automation driven data experience for GSK's scientists, engineers, and decision makers, increasing productivity and reducing time spent on "data mechanics" Providing best in class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top tier talent Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real time Building data and prediction powered ways of working that accelerate GSK Research team's ability to find new drugs and vaccines Position Summary We are looking for a Director, Onyx Enablement who will report to the Senior Director, Onyx Portfolio Management in a Chief of Staff capacity to enable operational discipline within the Onyx organization. This role is for a credible leader who is expected to build strong relationships with the Onyx Engineering, Product, Program, and Quality leads, R&D stakeholders, and Enterprise partners such as Recruitment, Procurement, Finance, Compliance, RD&DT Portfolio, Real Estate & Facilities, and others. An excellent candidate should combine strong operational leadership with exceptional cross functional coordination skills, and be capable of building and running the core operational backbone of a complex engineering organization. This individual should have deep experience in procurement and vendor management, financial planning and forecasting, recruiting operations, and facilities coordination, with a demonstrated ability to establish scalable processes and governance structures. They must excel at navigating senior stakeholders, managing organizational cadences, and translating strategic objectives into actionable operational plans. The ideal candidate brings a track record of driving clarity, predictability, and efficiency across diverse teams, supported by strong analytical skills and a disciplined, metrics driven approach to organizational performance. Key Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Develop and manage a comprehensive enablement and operational framework for Onyx, ensuring it is consistently applied across all Onyx teams. Partner with Procurement to drive procurement operations, including vendor selection, procurement strategy, contract execution, contract lifecycle management, and vendor performance tracking and reporting. Partner with Recruiting to manage hiring pipelines, coordinate interview logistics, accelerate onboarding, and ensure staffing plans align with organizational needs. Collaborate closely with Tech and R&D Finance to manage budgets, track and forecast spend, provide financial visibility, and ensure alignment to annual and quarterly budget targets (both OPEX and CAPEX). Coordinate with Real Estate and Facilities to manage Onyx's physical office footprint, including space allocation, operational readiness, and ongoing site support. Serve as the primary liaison to the central RDDT Portfolio team, managing intake, routing, prioritization, and follow up on organizational requests. Lead and orchestrate organization wide cadences and governance, including Townhalls, quarterly business reviews, stakeholder updates, and cross functional planning cycles. Establish and track organization level objectives, KPIs, and operational metrics; create reporting mechanisms and dashboards to measure operational performance, health, and delivery effectiveness. Identify and drive continuous improvement opportunities across operational workflows to enhance efficiency, predictability, and organizational scalability. Why You? We are building a team that values learning, collaboration and clear thinking. This role is hybrid with a mix of office and field work across the United Kingdom. We encourage people from all backgrounds to apply and to bring their unique perspectives. We welcome applications from those who will help us create an inclusive workplace. Qualification, Skills & Experience Bachelor's degree or equivalent work experience Strong job related experience with an established track record of Enablement, Strategy or Operations for technology teams. Experience with an Engineering Organization is highly preferred. Strong communication and concise language skills. Self starter biased towards action. Proven ability to manage upwards and influence senior stakeholders. Change agent with strong leadership skills. Demonstrated ability to lead without authority, motivate, challenge the status quo, and deliver sustainable business improvements. Flexible thinking, ability to manage complexity and interpret strategy into pragmatic best practice deliverables. Familiarity with project and risk management principles. Ability to adapt, work under uncertainty and accommodate flexible work demands. Global perspective; cultural sensitivity. Ability to withstand pressure, self motivated with sense of urgency. How to apply We want to hear from you. Please submit your CV and a short cover letter describing a project where your enablement work improved performance. Tell us what you delivered, how you measured success and what you learned. We look forward to learning about you. Closing Date: 7th January 2026 As we approach the holiday season, our recruitment team and hiring managers will have limited availability between now and early January. We encourage you to apply and we will review all applications, however response times will be longer than usual, and interviews will be scheduled after the New Year. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or . GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Product Manager - Partner Experience
8x8, Inc.
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. We are looking for a Product Manager with a strong background in Partner Relationship Management (PRM), product strategy, and cross-functional leadership to drive the development and optimization of our global partner ecosystem. This role will redefine how our partners engage with our platform, enhance lifecycle experiences-from onboarding to monetization-and deliver measurable impact through innovation and scale. The ideal candidate will bring deep telecom industry expertise, fluency in B2B SaaS or platform environments, and a strong grasp of partner ecosystems, including resellers, integrators, and technology partners. Define and articulate a compelling product strategy and vision aligned with the company's goals for partner success and revenue growth. Conduct market analysis, partner segmentation, and competitive benchmarking to identify opportunities and pain points. Develop and maintain a comprehensive partner journey roadmap including onboarding, enablement, co-selling, billing, and lifecycle support. Champion the voice of the partner by conducting interviews, gathering feedback, and defining metrics that shape roadmap priorities. Own the product roadmap for partner program capabilities: onboarding, training, co-selling, incentive models, analytics, and certifications. Collaborate cross-functionally with UX, Engineering, Operations, Sales, and Marketing to deliver seamless partner experiences and scalable toolsb> Lead agile product development: writing clear requirements, user stories, acceptance criteria, and sprint planning documentation. Define and manage OKRs for PRM platform initiatives with a focus on delivery excellence and iterative value. Act as the internal advocate for partners-ensuring their needs inform all aspects of the partner experience. Design and evolve partner tiering, performance tracking, and incentive frameworks in collaboration with Channel and GTM leaders. Drive continuous improvement through data analysis, satisfaction metrics, and partner engagement insights. Establish and track KPIs including partner activation, retention, satisfaction scores, and partner-led revenue. Build dashboards and reports to ensure performance transparency and accountability across the partner ecosystem. Evaluate ROI and scalability of partner initiatives using robust business modeling and impact analysis. 7-10+ years in Product Management, with 3+ years in PRM or partner-facing SaaS product roles. Proven experience delivering complex B2 solutions across partner portals, billing, enablement, and incentive models. Preferred Expertise in Salesforce Experience Cloud, CPQ, and Sales Cloud, with the ability to configure and manage partner-specific workflows. Experience integrating 3rd-party tools (e.g., Tableau, Marketing Cloud, PRM accelerators) for engagement and analytics. Demonstrated success leading cross-functional teams including Sales, Alliances, Marketing, Finance, and Engineering. Strong understanding of partner lifecycle processes: onboarding, accreditation, lead distribution, deal registration, and billing. Experience managing PRM portal configuration, user access, and global partner segmentation. Analytical mindset with a strong grasp of partner metrics, usage data, and business impact modeling. Ability to influence senior stakeholders through data-driven storytelling and clear articulation of business value. Excellent communication, collaboration, and stakeholder management skills. Telecom/UCaaS/CPaaS industry experience with complex partner ecosystems. Experience in SaaS reseller models, enterprise provisioning, and network integration. Salesforce certifications: Administrator, Experience Cloud Consultant, or Sales Cloud Consultant. Background in change management or transformation programs. Familiarity with Agile/Scrum frameworks and iterative product delivery. Be the driving force behind a transformative partner program with real business impact. Collaborate with high-performing teams at the intersection of technology, partnerships, and innovation. Access competitive compensation, comprehensive benefits, and career growth in a fast-paced, outcome-driven environment. For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page. 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. Our Job Applicant Privacy Notice can be found here .
Dec 16, 2025
Full time
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. We are looking for a Product Manager with a strong background in Partner Relationship Management (PRM), product strategy, and cross-functional leadership to drive the development and optimization of our global partner ecosystem. This role will redefine how our partners engage with our platform, enhance lifecycle experiences-from onboarding to monetization-and deliver measurable impact through innovation and scale. The ideal candidate will bring deep telecom industry expertise, fluency in B2B SaaS or platform environments, and a strong grasp of partner ecosystems, including resellers, integrators, and technology partners. Define and articulate a compelling product strategy and vision aligned with the company's goals for partner success and revenue growth. Conduct market analysis, partner segmentation, and competitive benchmarking to identify opportunities and pain points. Develop and maintain a comprehensive partner journey roadmap including onboarding, enablement, co-selling, billing, and lifecycle support. Champion the voice of the partner by conducting interviews, gathering feedback, and defining metrics that shape roadmap priorities. Own the product roadmap for partner program capabilities: onboarding, training, co-selling, incentive models, analytics, and certifications. Collaborate cross-functionally with UX, Engineering, Operations, Sales, and Marketing to deliver seamless partner experiences and scalable toolsb> Lead agile product development: writing clear requirements, user stories, acceptance criteria, and sprint planning documentation. Define and manage OKRs for PRM platform initiatives with a focus on delivery excellence and iterative value. Act as the internal advocate for partners-ensuring their needs inform all aspects of the partner experience. Design and evolve partner tiering, performance tracking, and incentive frameworks in collaboration with Channel and GTM leaders. Drive continuous improvement through data analysis, satisfaction metrics, and partner engagement insights. Establish and track KPIs including partner activation, retention, satisfaction scores, and partner-led revenue. Build dashboards and reports to ensure performance transparency and accountability across the partner ecosystem. Evaluate ROI and scalability of partner initiatives using robust business modeling and impact analysis. 7-10+ years in Product Management, with 3+ years in PRM or partner-facing SaaS product roles. Proven experience delivering complex B2 solutions across partner portals, billing, enablement, and incentive models. Preferred Expertise in Salesforce Experience Cloud, CPQ, and Sales Cloud, with the ability to configure and manage partner-specific workflows. Experience integrating 3rd-party tools (e.g., Tableau, Marketing Cloud, PRM accelerators) for engagement and analytics. Demonstrated success leading cross-functional teams including Sales, Alliances, Marketing, Finance, and Engineering. Strong understanding of partner lifecycle processes: onboarding, accreditation, lead distribution, deal registration, and billing. Experience managing PRM portal configuration, user access, and global partner segmentation. Analytical mindset with a strong grasp of partner metrics, usage data, and business impact modeling. Ability to influence senior stakeholders through data-driven storytelling and clear articulation of business value. Excellent communication, collaboration, and stakeholder management skills. Telecom/UCaaS/CPaaS industry experience with complex partner ecosystems. Experience in SaaS reseller models, enterprise provisioning, and network integration. Salesforce certifications: Administrator, Experience Cloud Consultant, or Sales Cloud Consultant. Background in change management or transformation programs. Familiarity with Agile/Scrum frameworks and iterative product delivery. Be the driving force behind a transformative partner program with real business impact. Collaborate with high-performing teams at the intersection of technology, partnerships, and innovation. Access competitive compensation, comprehensive benefits, and career growth in a fast-paced, outcome-driven environment. For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page. 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. Our Job Applicant Privacy Notice can be found here .
Global Head of RFP and Sales Enablement
Brown Brothers Harriman & Co.
At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. Global Head of RFP and Sales Enablement London based. Strategic Influence: Own and execute the global vision for RFP and Sales Enablement, directly shaping BBH's growth trajectory and market presence. Global Collaboration: Lead a dynamic, diverse team of high-potential professionals, working closely with subject matter experts and client-facing teams around the world. Innovation & Impact : Spearhead the integration of new technology, including artificial intelligence, to revolutionise how we approach client proposals and sales strategies. Executive Visibility: Represent the function at senior management forums, driving strategic conversations. Creative Leadership: Build and evolve a new strategic function at the crossroads of Marketing and Sales, empowering teams with compelling narratives and powerful sales tools Career Development: Mentor and inspire a global team, fostering growth and unlocking potential through hands-on leadership and coaching. Role Summary You will be responsible for the successful delivery of high-quality, timely, and strategically aligned responses to Requests for Proposal (RFPs) and Due Diligence Questionnaires (DDQs) leading a global team of RFP writers and working with subject matter experts and client facing teams globally.You will also be responsible for developing Sales Enablement strategies and tools in partnership with the global Marketing Manager team and Marketing Operations functions, directly supporting the Sales and Relationship Management (RM) teams to help attract, win, and retain clients in a dynamic and demanding market environment. RFP/DDQ responsibilities (60%) include leading a global team of RFP writers, overseeing the delivery of complex proposal and due diligence responses and ensuring our value proposition is clear and consistent, continually improving systems and best practices, including the integration of AI capabilities, and ensuring that RFPs and DDQs are prepared and submitted in a timely, accurate manner. Sales Enablement responsibilities (40%) include building a new strategic function that sits between Marketing and Sales/RM to ensure continuous improvement in sales tools and client-facing materials, supports client and prospect pitches and ongoing Sales/RM training initiatives, and directly manages a Sales Enablement Specialist.This is a senior-level position that requires a strong understanding of asset servicing / asset management to be able to manage proposal responses, ensure content quality, and equip sales teams with the necessary tools for efficiency and success. This role also requires outstanding communication, transformation, storytelling, writing, and stakeholder management skills, as well as significant experience managing a global team of high-potential individuals. Key Responsibilities: Strategic Leadership: Define and execute the global strategy for RFP and Sales Enablement functions in line with BBH's growth objectives Evolve the RFP/DDQ and Sales Enablement global service and staffing model as business needs change to ensure effective and efficient delivery Analyse and report trends across all RFP/RFI/DDQ and pitch efforts e.g., win/loss analysis, trends in capabilities and products requested, shift in asset management priorities or strategies to understand business implications and aid in strategic decision making Represent the RFP and Sales Enablement function in senior management forums, present management reporting in senior meetings Build and maintain strong relationships with Relationship Excellence, Client Service, Sales, Subject Matter Experts, Legal, and Compliance to gather information and ensure responses, pitches and sales tools meet client needs and regulatory standards. Manage and mentor a team of RFP writers and Sales Enablement specialists, providing guidance on best practices, performance, and career development. RFP and DDQ Management Be responsible for the entire RFP/DDQ function, including qualification of opportunities, resource allocation, content creation, interactions with the SME and client facing teams, and the quality of the submission. Lead the highest priority and critical RFP responses to support team capacity and ensure optimal resource allocation. Work with the Head of RFP Content in the US to curate and maintain a comprehensive database for use in RFPs and DDQs, ensuring content is accurate, up-to-date, and easily accessible for customized client presentations. Optimise the use of the RFP/DDQ platform to ensure it is being used to its full capabilities to streamline and support RFP/DDQ completion. Review strategic RFPs to ensure they are compelling, accurate, and consistent Sales Enablement Management: Working closely with the Head of Investor Services Marketing, the Marketing Manager team, develop and implement programs that provide the sales team with the resources (content, tools, knowledge) needed to advance and close more deals. Lead and offer strategic guidance to deal teams by helping RM and Sales develop a compelling narrative for their pitch that ensures BBH's value proposition is strong and tailored to the client Start to design, introduce, and evolve account-based marketing (ABM) initiatives to 'get ahead of the RFP' Working with the Marketing Manager team, ensure consistent and comprehensive messaging and sales tools are available on our internal sales and marketing platform across all major products and services, including ensuring we have up to date cheat sheets and battlecards Ensure the alignment of Marketing and RFP messaging and content to ensure consistency and continuous improvement Ensure the sales and marketing platform is optimised to meet the needs of Sales/RM, with content that is readily accessible, regularly updated, and tailored as required. Working closely with the Global Sales Discipline, evolve and support Sales/RM training programs to improve sales skills, product knowledge, and communication strategies. Analyse performance data and feedback from Sales/RM/Marketing Managers to refine strategies, and foster collaboration between sales, marketing, product, and other departments. Technology, Transformation and Automation Leadership Identify areas for improvement in the RFP and Sales Enablement processes, implementing new methodologies and technologies, including artificial intelligence, to increase efficiency and quality. Coordinate central administration and provision of technical expertise for BBH's RFP tools, including inquiry management, documentation, user training and coordination for up to 400 SME / RM / Sales / Service Delivery systems users Manage technology vendor relationships, including vendor oversight, issue logs, and service reviews Oversee system upgrades, including beta testing and weekend implementations, and the ongoing user interface, including license management and user maintenance Skills required Experience: Extensive experience (10+ years) in RFP management and sales enablement/ sales operations, within financial services or a related professional services or consultancy environment, with significant experience in a leadership role. Experience in Marketing as well as Sales Enablement/RFP would be a strong advantage. Leadership & Strategy: Strong strategic thinking, leadership abilities (minimum 5+ years in a leadership position) and experience in change management to drive initiatives across cross-functional teams. Collaboration: Models a highly proactive, collaborative
Dec 16, 2025
Full time
At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. Global Head of RFP and Sales Enablement London based. Strategic Influence: Own and execute the global vision for RFP and Sales Enablement, directly shaping BBH's growth trajectory and market presence. Global Collaboration: Lead a dynamic, diverse team of high-potential professionals, working closely with subject matter experts and client-facing teams around the world. Innovation & Impact : Spearhead the integration of new technology, including artificial intelligence, to revolutionise how we approach client proposals and sales strategies. Executive Visibility: Represent the function at senior management forums, driving strategic conversations. Creative Leadership: Build and evolve a new strategic function at the crossroads of Marketing and Sales, empowering teams with compelling narratives and powerful sales tools Career Development: Mentor and inspire a global team, fostering growth and unlocking potential through hands-on leadership and coaching. Role Summary You will be responsible for the successful delivery of high-quality, timely, and strategically aligned responses to Requests for Proposal (RFPs) and Due Diligence Questionnaires (DDQs) leading a global team of RFP writers and working with subject matter experts and client facing teams globally.You will also be responsible for developing Sales Enablement strategies and tools in partnership with the global Marketing Manager team and Marketing Operations functions, directly supporting the Sales and Relationship Management (RM) teams to help attract, win, and retain clients in a dynamic and demanding market environment. RFP/DDQ responsibilities (60%) include leading a global team of RFP writers, overseeing the delivery of complex proposal and due diligence responses and ensuring our value proposition is clear and consistent, continually improving systems and best practices, including the integration of AI capabilities, and ensuring that RFPs and DDQs are prepared and submitted in a timely, accurate manner. Sales Enablement responsibilities (40%) include building a new strategic function that sits between Marketing and Sales/RM to ensure continuous improvement in sales tools and client-facing materials, supports client and prospect pitches and ongoing Sales/RM training initiatives, and directly manages a Sales Enablement Specialist.This is a senior-level position that requires a strong understanding of asset servicing / asset management to be able to manage proposal responses, ensure content quality, and equip sales teams with the necessary tools for efficiency and success. This role also requires outstanding communication, transformation, storytelling, writing, and stakeholder management skills, as well as significant experience managing a global team of high-potential individuals. Key Responsibilities: Strategic Leadership: Define and execute the global strategy for RFP and Sales Enablement functions in line with BBH's growth objectives Evolve the RFP/DDQ and Sales Enablement global service and staffing model as business needs change to ensure effective and efficient delivery Analyse and report trends across all RFP/RFI/DDQ and pitch efforts e.g., win/loss analysis, trends in capabilities and products requested, shift in asset management priorities or strategies to understand business implications and aid in strategic decision making Represent the RFP and Sales Enablement function in senior management forums, present management reporting in senior meetings Build and maintain strong relationships with Relationship Excellence, Client Service, Sales, Subject Matter Experts, Legal, and Compliance to gather information and ensure responses, pitches and sales tools meet client needs and regulatory standards. Manage and mentor a team of RFP writers and Sales Enablement specialists, providing guidance on best practices, performance, and career development. RFP and DDQ Management Be responsible for the entire RFP/DDQ function, including qualification of opportunities, resource allocation, content creation, interactions with the SME and client facing teams, and the quality of the submission. Lead the highest priority and critical RFP responses to support team capacity and ensure optimal resource allocation. Work with the Head of RFP Content in the US to curate and maintain a comprehensive database for use in RFPs and DDQs, ensuring content is accurate, up-to-date, and easily accessible for customized client presentations. Optimise the use of the RFP/DDQ platform to ensure it is being used to its full capabilities to streamline and support RFP/DDQ completion. Review strategic RFPs to ensure they are compelling, accurate, and consistent Sales Enablement Management: Working closely with the Head of Investor Services Marketing, the Marketing Manager team, develop and implement programs that provide the sales team with the resources (content, tools, knowledge) needed to advance and close more deals. Lead and offer strategic guidance to deal teams by helping RM and Sales develop a compelling narrative for their pitch that ensures BBH's value proposition is strong and tailored to the client Start to design, introduce, and evolve account-based marketing (ABM) initiatives to 'get ahead of the RFP' Working with the Marketing Manager team, ensure consistent and comprehensive messaging and sales tools are available on our internal sales and marketing platform across all major products and services, including ensuring we have up to date cheat sheets and battlecards Ensure the alignment of Marketing and RFP messaging and content to ensure consistency and continuous improvement Ensure the sales and marketing platform is optimised to meet the needs of Sales/RM, with content that is readily accessible, regularly updated, and tailored as required. Working closely with the Global Sales Discipline, evolve and support Sales/RM training programs to improve sales skills, product knowledge, and communication strategies. Analyse performance data and feedback from Sales/RM/Marketing Managers to refine strategies, and foster collaboration between sales, marketing, product, and other departments. Technology, Transformation and Automation Leadership Identify areas for improvement in the RFP and Sales Enablement processes, implementing new methodologies and technologies, including artificial intelligence, to increase efficiency and quality. Coordinate central administration and provision of technical expertise for BBH's RFP tools, including inquiry management, documentation, user training and coordination for up to 400 SME / RM / Sales / Service Delivery systems users Manage technology vendor relationships, including vendor oversight, issue logs, and service reviews Oversee system upgrades, including beta testing and weekend implementations, and the ongoing user interface, including license management and user maintenance Skills required Experience: Extensive experience (10+ years) in RFP management and sales enablement/ sales operations, within financial services or a related professional services or consultancy environment, with significant experience in a leadership role. Experience in Marketing as well as Sales Enablement/RFP would be a strong advantage. Leadership & Strategy: Strong strategic thinking, leadership abilities (minimum 5+ years in a leadership position) and experience in change management to drive initiatives across cross-functional teams. Collaboration: Models a highly proactive, collaborative
Director, Onyx Enablement
The Association of Technology, Management and Applied Engineering
Job description Site Name: London The Stanley Building Posted Date: Dec Director, Onyx Enablement Business Introduction At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Tech organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and tech delivery leadership, application and data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation, metadata- and automation-driven data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time Building data and prediction powered ways of working that accelerate GSK Research team's ability to find new drugs and vaccines Position Summary We are looking for a Director, Onyx Enablement who will report to the Senior Director, Onyx Portfolio Management in a Chief-of-Staff capacity to enable operational discipline within the Onyx organization. This role is for a credible leader who is expected to build strong relationships with the Onyx Engineering, Product, Program, and Quality leads, R&D stakeholders, and Enterprise partners such as Recruitment, Procurement, Finance, Compliance, RD&DT Portfolio, Real Estate & Facilities, and others. An excellent candidate should combine his strong operational leadership with exceptional cross-functional coordination skills, and be capable of building and running the core operational backbone of a complex engineering organization. This individual should have deep experience in procurement and vendor management, financial planning and forecasting, recruiting operations, and facilities coordination, with a demonstrated ability to establish scalable processes and governance structures. They must excel at navigating senior stakeholders, managing organizational cadences, and translating strategic objectives into actionable operational plans. The ideal candidate brings a track record of driving clarity, predictability, and efficiency across diverse teams, supported by strong analytical skills and a disciplined, metrics-driven approach to organizational performance. Key Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Develop and manage a comprehensive enablement and operational framework for Onyx, ensuring it is consistently applied across all Onyx teams. Partner with Procurement to drive procurement operations, including vendor selection, procurement strategy, contract execution, contract lifecycle management, and vendor performance tracking and reporting. Partner with Recruiting to manage hiring pipelines, coordinate interview logistics, accelerate onboarding, and ensure staffing plans align with organizational needs. Collaborate closely with Tech and R&D Finance to manage budgets, track and forecast spend, provide financial visibility, and ensure alignment to annual and quarterly budget targets (both OPEX and CAPEX). Coordinate with Real Estate and Facilities to manage Onyx's physical office footprint, including space allocation, operational readiness, and ongoing site support. Serve as the primary liaison to the central RDDT Portfolio team, managing intake, routing, prioritization, and follow-up on organizational requests. Lead and orchestrate organization-wide cadences and governance, including Townhalls, quarterly business reviews, stakeholder updates, and cross-functional planning cycles. Establish and track organization-level objectives, KPIs, and operational metrics; create reporting mechanisms and dashboards to measure operational performance, health, and delivery effectiveness. Identify and drive continuous improvement opportunities across operational workflows to enhance efficiency, predictability, and organizational scalability. Why You? We are building a team that values learning, collaboration and clear thinking. This role is hybrid with a mix of office and field work across the United Kingdom. We encourage people from all backgrounds to apply and to bring their unique perspectives. We welcome applications from those who will help us create an inclusive workplace. Qualification, Skills & Experience: Bachelor's degree or equivalent work experience Strong job-related experience with an established track record of Enablement, Strategy or Operations for technology teams. Experience with an Engineering Organization is highly preferred. Strong communication and concise language skills. Self-starter biased towards action. Proven ability to manage upwards and influence senior stakeholders. Change agent with strong leadership skills. Demonstrated ability to lead without authority, motivate, challenge the status quo, and deliver sustainable business improvements. Flexible thinking, ability to manage complexity and interpret strategy into pragmatic best practice deliverables Familiarity with project and risk management principles. Ability to adapt, work under uncertainty and accommodate flexible work demands. Global perspective; cultural sensitivity Ability to withstand pressure, self-motivated with sense of urgency. How to apply We want to hear from you. Please submit your CV and a short cover letter describing a project where your enablement work improved performance. Tell us what you delivered, how you measured success and what you learned. We look forward to learning about you. Closing Date: 7th January 2026 As we approach the holiday season, our recruitment team and hiring managers will have limited availability between now and early January. We encourage you to apply and we will review all applications, however response times will be longer than usual, and interviews will be scheduled after the New Year. We appreciate your understanding and look forward to connecting soon! &DTechProject Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or . The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click the link and scroll to the Careers Section where you will find answers to multiple questions we receive. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK . click apply for full job details
Dec 16, 2025
Full time
Job description Site Name: London The Stanley Building Posted Date: Dec Director, Onyx Enablement Business Introduction At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Tech organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and tech delivery leadership, application and data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation, metadata- and automation-driven data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time Building data and prediction powered ways of working that accelerate GSK Research team's ability to find new drugs and vaccines Position Summary We are looking for a Director, Onyx Enablement who will report to the Senior Director, Onyx Portfolio Management in a Chief-of-Staff capacity to enable operational discipline within the Onyx organization. This role is for a credible leader who is expected to build strong relationships with the Onyx Engineering, Product, Program, and Quality leads, R&D stakeholders, and Enterprise partners such as Recruitment, Procurement, Finance, Compliance, RD&DT Portfolio, Real Estate & Facilities, and others. An excellent candidate should combine his strong operational leadership with exceptional cross-functional coordination skills, and be capable of building and running the core operational backbone of a complex engineering organization. This individual should have deep experience in procurement and vendor management, financial planning and forecasting, recruiting operations, and facilities coordination, with a demonstrated ability to establish scalable processes and governance structures. They must excel at navigating senior stakeholders, managing organizational cadences, and translating strategic objectives into actionable operational plans. The ideal candidate brings a track record of driving clarity, predictability, and efficiency across diverse teams, supported by strong analytical skills and a disciplined, metrics-driven approach to organizational performance. Key Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Develop and manage a comprehensive enablement and operational framework for Onyx, ensuring it is consistently applied across all Onyx teams. Partner with Procurement to drive procurement operations, including vendor selection, procurement strategy, contract execution, contract lifecycle management, and vendor performance tracking and reporting. Partner with Recruiting to manage hiring pipelines, coordinate interview logistics, accelerate onboarding, and ensure staffing plans align with organizational needs. Collaborate closely with Tech and R&D Finance to manage budgets, track and forecast spend, provide financial visibility, and ensure alignment to annual and quarterly budget targets (both OPEX and CAPEX). Coordinate with Real Estate and Facilities to manage Onyx's physical office footprint, including space allocation, operational readiness, and ongoing site support. Serve as the primary liaison to the central RDDT Portfolio team, managing intake, routing, prioritization, and follow-up on organizational requests. Lead and orchestrate organization-wide cadences and governance, including Townhalls, quarterly business reviews, stakeholder updates, and cross-functional planning cycles. Establish and track organization-level objectives, KPIs, and operational metrics; create reporting mechanisms and dashboards to measure operational performance, health, and delivery effectiveness. Identify and drive continuous improvement opportunities across operational workflows to enhance efficiency, predictability, and organizational scalability. Why You? We are building a team that values learning, collaboration and clear thinking. This role is hybrid with a mix of office and field work across the United Kingdom. We encourage people from all backgrounds to apply and to bring their unique perspectives. We welcome applications from those who will help us create an inclusive workplace. Qualification, Skills & Experience: Bachelor's degree or equivalent work experience Strong job-related experience with an established track record of Enablement, Strategy or Operations for technology teams. Experience with an Engineering Organization is highly preferred. Strong communication and concise language skills. Self-starter biased towards action. Proven ability to manage upwards and influence senior stakeholders. Change agent with strong leadership skills. Demonstrated ability to lead without authority, motivate, challenge the status quo, and deliver sustainable business improvements. Flexible thinking, ability to manage complexity and interpret strategy into pragmatic best practice deliverables Familiarity with project and risk management principles. Ability to adapt, work under uncertainty and accommodate flexible work demands. Global perspective; cultural sensitivity Ability to withstand pressure, self-motivated with sense of urgency. How to apply We want to hear from you. Please submit your CV and a short cover letter describing a project where your enablement work improved performance. Tell us what you delivered, how you measured success and what you learned. We look forward to learning about you. Closing Date: 7th January 2026 As we approach the holiday season, our recruitment team and hiring managers will have limited availability between now and early January. We encourage you to apply and we will review all applications, however response times will be longer than usual, and interviews will be scheduled after the New Year. We appreciate your understanding and look forward to connecting soon! &DTechProject Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or . The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click the link and scroll to the Careers Section where you will find answers to multiple questions we receive. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK . click apply for full job details
Customer Success Manager
Itrs Insights City, London
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Dec 13, 2025
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
CTM Domain Expert
Methods Business and Digital Technology
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specializing in engineering and IT services. Domain Expert Role Overview As a Cloud Transformation and Modernisation Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre sales activity, thought leadership, and high impact marketing content. You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers. You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence. As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods' strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership. In addition, you will contribute to specialist client assignments, support pre sales and bid activities, and help shape new and existing service propositions. Methods is appointing seven Domain Experts, each matched to a core strategic offering. Client Side Transformation Partner User Centred Design & Delivery Cloud Transformation & Modernisation Data Intelligence & Applied AI IT Operations & Service Excellence Enterprise Platform Adoption & Value Realisation Cyber Resilience These experts will be the thought leaders and subject matter authorities for their domains, shaping propositions, guiding client delivery, and strengthening Methods' position in the market. Key Responsibilities Project Expertise Provide expert consultancy, technical leadership, and delivery assurance across client assignments. Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews. Develop strategies, operating models, transformation roadmaps, and business cases. Design and facilitate client workshops, including vision setting, prioritisation, and technical decision making. Offer hands on delivery support as an interim lead or specialist where required. Support implementation of the skills matrix and deliver project specific training to uplift team capability. Participate in programme governance, risk assessment, and quality assurance for major initiatives. Pre Sales Shape early client conversations, understand challenges, and define clear, compelling responses. Lead scoping activities and host client workshops to refine requirements and solution options. Develop high quality proposals, presentations, and capability statements for bids and frameworks. Support Sales and Bid Teams with subject matter expertise and strategic narrative development. Contribute to account planning, pipeline development, and identification of future market opportunities. Provide insight on competitive positioning, market trends, and emerging client needs. Service Offerings Work with Competency Centre leadership to develop, refine, and evolve service propositions. Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends. Build and maintain partnerships with external organisations to strengthen service capability. Curate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterly. Training & Community Mentor and support Specialists, providing technical guidance and career development. Produce training materials and deliver capability building courses aligned to domain expertise. Continue developing your own skills in line with Competency Centre objectives. Lead an active professional community by organising events, sharing insights, and promoting collaboration. Participate in the recruitment of Specialists, including conducting technical interviews. External Communication Represent Methods through thought leadership, attending events, speaking engagements, and external forums. Produce high quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise. Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' value. Ensure domain specific messaging is clear, consistent, and aligned with corporate priorities. Key Experience To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include the following areas for your domain. Cloud Optimisation Assessments Cloud Readiness Assessment & Strategy Migration Planning & Execution (Lift and Shift or Cloud Native Modernisation) Cloud Architecture Design Platform Selection (AWS, Azure, GCP, etc.) and identity management Workload Optimisation, Application Modernisation & Performance Tuning and Integration Services Security, Governance & Compliance Management Cloud Cost Management & FinOps Automation & DevOps Enablement (CI/CD, IaC) Monitoring, Reporting & Continuous Improvement Capability Uplift & Embedded Knowledge Transfer Benefits led portfolio management Change readiness and engagement Data Architecture Design & Assurance Security Architecture Design & Assurance Data Migration Design & Delivery Why you'll love this role You will love the role if you want to make a real impact while growing your career in a supportive, forward thinking organisation. Methods combines the agility of a consultancy with the purpose of public sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard, and your career can thrive. By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus based on company and individual performance Life Assurance of 4 times base salary Private Medical Insurance which is non contributory (spouse and dependants included) Worldwide Travel Insurance which is non contributory (spouse and dependants included)
Dec 13, 2025
Full time
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specializing in engineering and IT services. Domain Expert Role Overview As a Cloud Transformation and Modernisation Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre sales activity, thought leadership, and high impact marketing content. You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers. You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence. As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods' strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership. In addition, you will contribute to specialist client assignments, support pre sales and bid activities, and help shape new and existing service propositions. Methods is appointing seven Domain Experts, each matched to a core strategic offering. Client Side Transformation Partner User Centred Design & Delivery Cloud Transformation & Modernisation Data Intelligence & Applied AI IT Operations & Service Excellence Enterprise Platform Adoption & Value Realisation Cyber Resilience These experts will be the thought leaders and subject matter authorities for their domains, shaping propositions, guiding client delivery, and strengthening Methods' position in the market. Key Responsibilities Project Expertise Provide expert consultancy, technical leadership, and delivery assurance across client assignments. Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews. Develop strategies, operating models, transformation roadmaps, and business cases. Design and facilitate client workshops, including vision setting, prioritisation, and technical decision making. Offer hands on delivery support as an interim lead or specialist where required. Support implementation of the skills matrix and deliver project specific training to uplift team capability. Participate in programme governance, risk assessment, and quality assurance for major initiatives. Pre Sales Shape early client conversations, understand challenges, and define clear, compelling responses. Lead scoping activities and host client workshops to refine requirements and solution options. Develop high quality proposals, presentations, and capability statements for bids and frameworks. Support Sales and Bid Teams with subject matter expertise and strategic narrative development. Contribute to account planning, pipeline development, and identification of future market opportunities. Provide insight on competitive positioning, market trends, and emerging client needs. Service Offerings Work with Competency Centre leadership to develop, refine, and evolve service propositions. Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends. Build and maintain partnerships with external organisations to strengthen service capability. Curate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterly. Training & Community Mentor and support Specialists, providing technical guidance and career development. Produce training materials and deliver capability building courses aligned to domain expertise. Continue developing your own skills in line with Competency Centre objectives. Lead an active professional community by organising events, sharing insights, and promoting collaboration. Participate in the recruitment of Specialists, including conducting technical interviews. External Communication Represent Methods through thought leadership, attending events, speaking engagements, and external forums. Produce high quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise. Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' value. Ensure domain specific messaging is clear, consistent, and aligned with corporate priorities. Key Experience To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include the following areas for your domain. Cloud Optimisation Assessments Cloud Readiness Assessment & Strategy Migration Planning & Execution (Lift and Shift or Cloud Native Modernisation) Cloud Architecture Design Platform Selection (AWS, Azure, GCP, etc.) and identity management Workload Optimisation, Application Modernisation & Performance Tuning and Integration Services Security, Governance & Compliance Management Cloud Cost Management & FinOps Automation & DevOps Enablement (CI/CD, IaC) Monitoring, Reporting & Continuous Improvement Capability Uplift & Embedded Knowledge Transfer Benefits led portfolio management Change readiness and engagement Data Architecture Design & Assurance Security Architecture Design & Assurance Data Migration Design & Delivery Why you'll love this role You will love the role if you want to make a real impact while growing your career in a supportive, forward thinking organisation. Methods combines the agility of a consultancy with the purpose of public sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard, and your career can thrive. By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus based on company and individual performance Life Assurance of 4 times base salary Private Medical Insurance which is non contributory (spouse and dependants included) Worldwide Travel Insurance which is non contributory (spouse and dependants included)
Customer Success Manager
ITRS City, London
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Dec 12, 2025
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Branch Manager, Belfast
Allied Irish Banks City, Belfast
Location/Office Policy: University Road, Belfast (Fully fixed on-site) Are you a leader who can drive a people focussed, supportive and inclusive culture? Are you ready to lead and inspire a dynamic team to achieve outstanding customer satisfaction and the highest standards of operational excellence? Are you driven by a relentless business results focus to meet specific individual and team goals? What is the Role: As Branch Manager in University Road, Belfast Branch, you will play a key role in supporting and executing our vision to be a Leading Local Bank in Northern Ireland. We want to be customer focussed and dynamic, driven by empowered people and an agile mindset and approach, with teams executing brilliantly every day and generating value for AIB. Your focus will be to lead, coach and empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity led customer engagements. Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders. Joining our team as a Branch Manager means becoming a pivotal figure in our organization. You will have the opportunity to shape the future of banking in your community, drive innovation, and inspire a team of dedicated professionals. Your leadership will directly impact our ability to deliver exceptional customer experiences and achieve our ambitious goals. Key accountabilities; Coach, develop and motivate your team to achieve each branch's goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork. Lead, manage, motivate, and develop a high performing team responsible for meeting key sales targets, People Management metrics, Risk Management metrics, and customer experience scores. Maximize the use of digital capabilities and other key enablers within the branch to support quality customer engagements. Support the customer engagement team in "making every conversation count" in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences. Drive productivity, efficiency, capacity creation, and service excellence focusing on ensuring accuracy of information and speed of delivery to provide exceptional customer experiences. Demonstrate leadership by defining clear accountabilities, objectives, and personal development initiatives for all team members to support branch and AIB objectives. Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI's and community groups ensuring that we leverage the full capability of AIB's suite of supports including Homes/Business Banking etc. Contribute to a culture of customer obsession and continuous learning across the organisation. What you Will Bring; A minimum of five years retail banking experience is essential Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships. Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda. Ability to demonstrate competence in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity. Positive mindset and proactive attitude with high levels of initiative and excellent attention to detail. Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation. Why Work for AIB: Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities: Behavioural Ensures Accountability- Holding self and others accountable to meet commitments. Develops & Empowers - Provides guidance and support through performance conversations, coaching, feedback, exposure, mobility and stretch goals and assignments. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity - Identifies and creates clear, effective, and efficient processes. Focuses on continuous improvement. Demonstrates flexibility, curiosity and openness to opportunities Drives Progress - Readily tackles tough assignments and identifies the need for and initiates change when required. Is actively curious and willing to listen to and champion good ideas and position with others. Technical Customer Service Excellence - Proactively and consistently demonstrates excellent customer service and provided tailored financial solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline:Wednesday 24th December (just before midnight)
Dec 09, 2025
Full time
Location/Office Policy: University Road, Belfast (Fully fixed on-site) Are you a leader who can drive a people focussed, supportive and inclusive culture? Are you ready to lead and inspire a dynamic team to achieve outstanding customer satisfaction and the highest standards of operational excellence? Are you driven by a relentless business results focus to meet specific individual and team goals? What is the Role: As Branch Manager in University Road, Belfast Branch, you will play a key role in supporting and executing our vision to be a Leading Local Bank in Northern Ireland. We want to be customer focussed and dynamic, driven by empowered people and an agile mindset and approach, with teams executing brilliantly every day and generating value for AIB. Your focus will be to lead, coach and empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity led customer engagements. Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders. Joining our team as a Branch Manager means becoming a pivotal figure in our organization. You will have the opportunity to shape the future of banking in your community, drive innovation, and inspire a team of dedicated professionals. Your leadership will directly impact our ability to deliver exceptional customer experiences and achieve our ambitious goals. Key accountabilities; Coach, develop and motivate your team to achieve each branch's goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork. Lead, manage, motivate, and develop a high performing team responsible for meeting key sales targets, People Management metrics, Risk Management metrics, and customer experience scores. Maximize the use of digital capabilities and other key enablers within the branch to support quality customer engagements. Support the customer engagement team in "making every conversation count" in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences. Drive productivity, efficiency, capacity creation, and service excellence focusing on ensuring accuracy of information and speed of delivery to provide exceptional customer experiences. Demonstrate leadership by defining clear accountabilities, objectives, and personal development initiatives for all team members to support branch and AIB objectives. Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI's and community groups ensuring that we leverage the full capability of AIB's suite of supports including Homes/Business Banking etc. Contribute to a culture of customer obsession and continuous learning across the organisation. What you Will Bring; A minimum of five years retail banking experience is essential Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships. Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda. Ability to demonstrate competence in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity. Positive mindset and proactive attitude with high levels of initiative and excellent attention to detail. Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation. Why Work for AIB: Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities: Behavioural Ensures Accountability- Holding self and others accountable to meet commitments. Develops & Empowers - Provides guidance and support through performance conversations, coaching, feedback, exposure, mobility and stretch goals and assignments. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity - Identifies and creates clear, effective, and efficient processes. Focuses on continuous improvement. Demonstrates flexibility, curiosity and openness to opportunities Drives Progress - Readily tackles tough assignments and identifies the need for and initiates change when required. Is actively curious and willing to listen to and champion good ideas and position with others. Technical Customer Service Excellence - Proactively and consistently demonstrates excellent customer service and provided tailored financial solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline:Wednesday 24th December (just before midnight)
Marketing Executive (Email and Social Media)
Novatech Ltd Todmorden, Lancashire
We're on the lookout for a proactive and creative Marketing Executive to step into a key role during a 12-month maternity cover. This is your chance to keep the momentum going on all the brilliant work our current Marketing Executive has built, driving customer engagement through social media, email campaigns and generating high-quality B2B leads through smart, targeted digital campaigns. What makes this temporary opportunity exciting? You'll get to hit the ground running, showcasing your flair for B2B marketing in a fast-paced, forward-thinking environment. And as we continue to grow, there's real potential for this fixed-term role to open doors to future opportunities within our marketing team! About the Role As our Marketing Executive focused on email automation and social media, you'll be at the centre of our digital strategy. You'll craft compelling email campaigns, manage and grow our social media presence, and support sales enablement through platforms like HubSpot. You'll also take ownership of audience data management, ensuring GDPR compliance and delivering insightful campaign performance reports. Lead generation is a major focus. You'll be responsible for identifying and nurturing potential customers through strategic B2B campaigns, smart data segmentation, and CRM optimisation. Your work will directly fuel the sales pipeline and help drive business growth. Key Responsibilities Create and deliver engaging email campaigns to current and prospective customers Plan and execute SEO strategies, reporting on performance Manage and grow our social media channels, showcasing our products, services, and culture Source and cleanse contact data for targeted B2B campaigns Maintain and optimise our CRM (HubSpot), ensuring segmentation and compliance Monitor lead generation metrics and support sales pipeline reporting Collaborate with the wider marketing team to enhance campaign effectiveness Uphold brand consistency across all digital platforms About You As the successful candidate, you'll bring proven experience in a B2B marketing role, ideally within a technology-focused business or agency environment. You'll be confident using marketing automation platforms like HubSpot and knowing how to leverage them to deliver impactful campaigns and manage customer data effectively. Your understanding of what makes lead generation tick will be imperative i.e. strategic thinking, smart segmentation, and CRM best practices. You're top notch organisational skills, performance-driven approach, are essential, as well as your ability to thrive when working to deadlines and targets. You'll be a top notch communicator (both written and verbal) and you'll have a sharp eye for detail paired with a creative mindset. And alongside all of this, you'll be happy to jump into a 12-month temporary contract with full energy, commitment, integrity, and a positive attitude to everything you do. Relevant certifications in digital marketing or social media management are a bonus, but not essential. A bit about the team Our marketing crew works hand-in-hand with IT to power automation and AI tools, blending creativity with tech. You'll join forces with a Marketing Executive focused on SEO and insights, plus our Graphic Designer and Web & Product Content Executive. If you love innovation, collaboration across a whole business, and making an impact, this is your moment! What working at Novatech means for you There are heaps of other perks when working for us! For starters, we're an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. We're all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use - which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it's supporting businesses with their remote workforce, transforming maritime companies with life saving training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there's no end to the amount of fascinating and cutting edge projects that we are involved in (some of which we can't tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business and yourself at the same time!
Dec 09, 2025
Full time
We're on the lookout for a proactive and creative Marketing Executive to step into a key role during a 12-month maternity cover. This is your chance to keep the momentum going on all the brilliant work our current Marketing Executive has built, driving customer engagement through social media, email campaigns and generating high-quality B2B leads through smart, targeted digital campaigns. What makes this temporary opportunity exciting? You'll get to hit the ground running, showcasing your flair for B2B marketing in a fast-paced, forward-thinking environment. And as we continue to grow, there's real potential for this fixed-term role to open doors to future opportunities within our marketing team! About the Role As our Marketing Executive focused on email automation and social media, you'll be at the centre of our digital strategy. You'll craft compelling email campaigns, manage and grow our social media presence, and support sales enablement through platforms like HubSpot. You'll also take ownership of audience data management, ensuring GDPR compliance and delivering insightful campaign performance reports. Lead generation is a major focus. You'll be responsible for identifying and nurturing potential customers through strategic B2B campaigns, smart data segmentation, and CRM optimisation. Your work will directly fuel the sales pipeline and help drive business growth. Key Responsibilities Create and deliver engaging email campaigns to current and prospective customers Plan and execute SEO strategies, reporting on performance Manage and grow our social media channels, showcasing our products, services, and culture Source and cleanse contact data for targeted B2B campaigns Maintain and optimise our CRM (HubSpot), ensuring segmentation and compliance Monitor lead generation metrics and support sales pipeline reporting Collaborate with the wider marketing team to enhance campaign effectiveness Uphold brand consistency across all digital platforms About You As the successful candidate, you'll bring proven experience in a B2B marketing role, ideally within a technology-focused business or agency environment. You'll be confident using marketing automation platforms like HubSpot and knowing how to leverage them to deliver impactful campaigns and manage customer data effectively. Your understanding of what makes lead generation tick will be imperative i.e. strategic thinking, smart segmentation, and CRM best practices. You're top notch organisational skills, performance-driven approach, are essential, as well as your ability to thrive when working to deadlines and targets. You'll be a top notch communicator (both written and verbal) and you'll have a sharp eye for detail paired with a creative mindset. And alongside all of this, you'll be happy to jump into a 12-month temporary contract with full energy, commitment, integrity, and a positive attitude to everything you do. Relevant certifications in digital marketing or social media management are a bonus, but not essential. A bit about the team Our marketing crew works hand-in-hand with IT to power automation and AI tools, blending creativity with tech. You'll join forces with a Marketing Executive focused on SEO and insights, plus our Graphic Designer and Web & Product Content Executive. If you love innovation, collaboration across a whole business, and making an impact, this is your moment! What working at Novatech means for you There are heaps of other perks when working for us! For starters, we're an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. We're all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use - which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it's supporting businesses with their remote workforce, transforming maritime companies with life saving training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there's no end to the amount of fascinating and cutting edge projects that we are involved in (some of which we can't tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business and yourself at the same time!

Modal Window

  • Home
  • Contact
  • About Us
  • Terms & Conditions
  • Privacy
  • Employer
  • Post a Job
  • Search Resumes
  • Sign in
  • Job Seeker
  • Find Jobs
  • Create Resume
  • Sign in
  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
Parent and Partner sites: IT Job Board | Jobs Near Me | RightTalent.co.uk | Quantity Surveyor jobs | Building Surveyor jobs | Construction Recruitment | Talent Recruiter | Construction Job Board | Property jobs | myJobsnearme.com | Jobs near me
© 2008-2025 Jobsite Jobs | Designed by Web Design Agency