Lead Production Services Analyst About Us Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward's cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward's Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world's largest retailers such as McDonald's, eBay, Deliveroo and Amazon. Our leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Our mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide. Most recently, Reward's rapid growth was recognised in The Independent's E2E Tech 100 list of the fastest-growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, were awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards. In 2026, Reward was also recognised as a Great Place to Work UK, ranking , and was named on Great Place to Work UK's Best Workplaces for Development List, placing in our first year of entry. Job Description The Lead Production Services Analyst role provides a customer-focused approach to supporting and maintaining Reward's production applications and services while leading the day-to-day activities of the Production Services team. The focus is on delivering value to customers through effective incident management, service stability, operational excellence, leadership, and continuous improvement. The role is delivered through a combination of people, processes, and technology, ensuring that client, product, and service requirements are met while maintaining high levels of operational performance. The Lead Production Services Analyst is responsible for ensuring production services remain stable, secure, and performant while supporting both internal stakeholders and external clients. The job holder will have strong incident management, service management, technical troubleshooting, and leadership experience. They will be responsible for coordinating the daily activities of the Production Services team, investigating production incidents across Reward's applications, identifying root causes, and working with engineering teams to implement effective resolutions. They will support the integrity and stability of production services, ensuring issues are managed efficiently, customer impact is minimised, and service commitments are consistently achieved. As the technical lead within the team, the role will provide leadership during major incidents, troubleshoot complex issues that cannot be resolved through standard support processes, and drive continuous service improvements through the evaluation of workflows, tools, operational procedures, and service performance. The role will also contribute to production planning activities, ensuring new products and applications are operationally ready before transitioning into production support. In addition to technical responsibilities, the Lead Production Services Analyst will act as the primary operational point of contact for clients, scheme partners, and senior stakeholders, managing incident communications, service reporting, SLA performance, and operational risk. They will collaborate with stakeholders across the business to ensure Production Services remains aligned with business objectives while identifying opportunities to improve service reliability, scalability, and operational efficiency. The role requires a balance of technical expertise, leadership, service ownership, and customer focus, with responsibility for managing incidents from initial investigation through to resolution and service restoration, mentoring Production Service Analysts, coordinating the day-to-day activities of the team, and contributing to the ongoing maturity of the Production Services and Service Management function. For further information and to submit your application, click the apply icon.
Aug 04, 2026
Full time
Lead Production Services Analyst About Us Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward's cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward's Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world's largest retailers such as McDonald's, eBay, Deliveroo and Amazon. Our leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Our mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide. Most recently, Reward's rapid growth was recognised in The Independent's E2E Tech 100 list of the fastest-growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, were awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards. In 2026, Reward was also recognised as a Great Place to Work UK, ranking , and was named on Great Place to Work UK's Best Workplaces for Development List, placing in our first year of entry. Job Description The Lead Production Services Analyst role provides a customer-focused approach to supporting and maintaining Reward's production applications and services while leading the day-to-day activities of the Production Services team. The focus is on delivering value to customers through effective incident management, service stability, operational excellence, leadership, and continuous improvement. The role is delivered through a combination of people, processes, and technology, ensuring that client, product, and service requirements are met while maintaining high levels of operational performance. The Lead Production Services Analyst is responsible for ensuring production services remain stable, secure, and performant while supporting both internal stakeholders and external clients. The job holder will have strong incident management, service management, technical troubleshooting, and leadership experience. They will be responsible for coordinating the daily activities of the Production Services team, investigating production incidents across Reward's applications, identifying root causes, and working with engineering teams to implement effective resolutions. They will support the integrity and stability of production services, ensuring issues are managed efficiently, customer impact is minimised, and service commitments are consistently achieved. As the technical lead within the team, the role will provide leadership during major incidents, troubleshoot complex issues that cannot be resolved through standard support processes, and drive continuous service improvements through the evaluation of workflows, tools, operational procedures, and service performance. The role will also contribute to production planning activities, ensuring new products and applications are operationally ready before transitioning into production support. In addition to technical responsibilities, the Lead Production Services Analyst will act as the primary operational point of contact for clients, scheme partners, and senior stakeholders, managing incident communications, service reporting, SLA performance, and operational risk. They will collaborate with stakeholders across the business to ensure Production Services remains aligned with business objectives while identifying opportunities to improve service reliability, scalability, and operational efficiency. The role requires a balance of technical expertise, leadership, service ownership, and customer focus, with responsibility for managing incidents from initial investigation through to resolution and service restoration, mentoring Production Service Analysts, coordinating the day-to-day activities of the team, and contributing to the ongoing maturity of the Production Services and Service Management function. For further information and to submit your application, click the apply icon.
About the Role Grade Level (for internal use): 11 The Team: Product Platform Design (PPD) is responsible for the design, build, and evolution of SPDJI's core product platforms that support index creation, calculation, rebalance, analytics, and distribution. PPD operates using a product-led, service-based delivery model and is organised into value streams aligned to major business domains. The team works closely with Index Management, R&D, Operations, and Technology to deliver scalable, reusable platforms that support the full index lifecycle across asset classes. This role sits within the Equity value stream and will focus on the data functionality embedded within T3, SPDJI's core equity index calculation platform. T3 supports key parts of the index lifecycle, including corporate actions, data capture, validation, transformation, and rebalance implementation. The team is evolving its platforms to improve automation, simplify legacy processes, and align with the broader Data Platforms strategy where appropriate. This creates an opportunity for a Product Owner / Business Analyst who can connect business needs, data dependencies, operational workflows, and technology delivery in a practical and structured way. The Impact We are recruiting a Technical Product Owner - Equity Calculation and Data to help shape and deliver enhancements across equity index calculation and related data capabilities. This is a hybrid Product Owner / Business Analyst role, working closely with the Value Stream Lead and agile delivery teams to define priorities, translate requirements, and support delivery of platform improvements. The successful candidate will play a significant role in improving efficiency within the equity index calculation domain by using product ownership, business analysis, and analytical judgement to simplify complex workflows, improve data quality, and support more scalable platform delivery. This role requires someone who can work with incomplete or evolving information, identify practical options, and communicate complex topics clearly to both technical and non-technical stakeholders. The individual will also be expected to build strong relationships across PPD, Index Management, R&D, Operations, Technology, and Data Platform teams, influencing peers and immediate leadership to achieve defined goals. Responsibilities Partner with the Value Stream Lead on roadmap input, prioritisation, and delivery planning. Gather, analyse, and translate business requirements into epics, features, user stories, and clear acceptance criteria. Own and manage the agile team backlog in Azure DevOps (ADO), ensuring work is clearly defined, prioritised, and ready for delivery. Work closely with Index Management, R&D, Operations, Technology, and Data Platform teams to understand requirements, dependencies, and delivery impacts. Act as a translator between business and technology teams, tailoring communication for different audiences and simplifying complex information. Support agile ceremonies, including refinement, planning, reviews, and retrospectives. Perform hands-on user acceptance testing (UAT) to confirm delivered functionality meets business requirements. Assess embedded and legacy data processes within T3 and identify opportunities to improve automation, reduce manual effort, and simplify operational workflows. Use analytical judgement to evaluate different solution options, make recommendations, and influence stakeholder buy-in based on business value, risk, and delivery impact. Identify cross-platform dependencies and collaborate with other Product Owners across PPD to support alignment and avoid fragmented ownership. Support longer-term platform evolution while balancing short-term operational stability and business continuity. Contribute professional expertise to help improve team knowledge, support junior colleagues where appropriate, and model S&P Global's purpose and values in day-to-day work. All employees are required to work from the office a minimum of 2 days per week. What We're Looking For Basic Required Qualifications Experience as a Product Owner, Business Analyst, or hybrid PO/BA in an agile environment. Strong understanding of index products, index calculation workflows, and operational processes. Experience working with data-heavy platforms, workflows, or systems where data ingestion, validation, transformation, and quality are important to business outcomes. Comfortable engaging in technical discussions and translating complex requirements into clear, actionable delivery items. Experience managing backlogs using ADO or equivalent tools. Strong analytical skills, with the ability to assess requirements, identify dependencies, and recommend practical solutions. Strong stakeholder management skills, with the ability to build relationships across teams and influence peers and immediate leadership. Ability to work effectively with incomplete, changing, or conflicting information and identify optio
Jul 31, 2026
Full time
About the Role Grade Level (for internal use): 11 The Team: Product Platform Design (PPD) is responsible for the design, build, and evolution of SPDJI's core product platforms that support index creation, calculation, rebalance, analytics, and distribution. PPD operates using a product-led, service-based delivery model and is organised into value streams aligned to major business domains. The team works closely with Index Management, R&D, Operations, and Technology to deliver scalable, reusable platforms that support the full index lifecycle across asset classes. This role sits within the Equity value stream and will focus on the data functionality embedded within T3, SPDJI's core equity index calculation platform. T3 supports key parts of the index lifecycle, including corporate actions, data capture, validation, transformation, and rebalance implementation. The team is evolving its platforms to improve automation, simplify legacy processes, and align with the broader Data Platforms strategy where appropriate. This creates an opportunity for a Product Owner / Business Analyst who can connect business needs, data dependencies, operational workflows, and technology delivery in a practical and structured way. The Impact We are recruiting a Technical Product Owner - Equity Calculation and Data to help shape and deliver enhancements across equity index calculation and related data capabilities. This is a hybrid Product Owner / Business Analyst role, working closely with the Value Stream Lead and agile delivery teams to define priorities, translate requirements, and support delivery of platform improvements. The successful candidate will play a significant role in improving efficiency within the equity index calculation domain by using product ownership, business analysis, and analytical judgement to simplify complex workflows, improve data quality, and support more scalable platform delivery. This role requires someone who can work with incomplete or evolving information, identify practical options, and communicate complex topics clearly to both technical and non-technical stakeholders. The individual will also be expected to build strong relationships across PPD, Index Management, R&D, Operations, Technology, and Data Platform teams, influencing peers and immediate leadership to achieve defined goals. Responsibilities Partner with the Value Stream Lead on roadmap input, prioritisation, and delivery planning. Gather, analyse, and translate business requirements into epics, features, user stories, and clear acceptance criteria. Own and manage the agile team backlog in Azure DevOps (ADO), ensuring work is clearly defined, prioritised, and ready for delivery. Work closely with Index Management, R&D, Operations, Technology, and Data Platform teams to understand requirements, dependencies, and delivery impacts. Act as a translator between business and technology teams, tailoring communication for different audiences and simplifying complex information. Support agile ceremonies, including refinement, planning, reviews, and retrospectives. Perform hands-on user acceptance testing (UAT) to confirm delivered functionality meets business requirements. Assess embedded and legacy data processes within T3 and identify opportunities to improve automation, reduce manual effort, and simplify operational workflows. Use analytical judgement to evaluate different solution options, make recommendations, and influence stakeholder buy-in based on business value, risk, and delivery impact. Identify cross-platform dependencies and collaborate with other Product Owners across PPD to support alignment and avoid fragmented ownership. Support longer-term platform evolution while balancing short-term operational stability and business continuity. Contribute professional expertise to help improve team knowledge, support junior colleagues where appropriate, and model S&P Global's purpose and values in day-to-day work. All employees are required to work from the office a minimum of 2 days per week. What We're Looking For Basic Required Qualifications Experience as a Product Owner, Business Analyst, or hybrid PO/BA in an agile environment. Strong understanding of index products, index calculation workflows, and operational processes. Experience working with data-heavy platforms, workflows, or systems where data ingestion, validation, transformation, and quality are important to business outcomes. Comfortable engaging in technical discussions and translating complex requirements into clear, actionable delivery items. Experience managing backlogs using ADO or equivalent tools. Strong analytical skills, with the ability to assess requirements, identify dependencies, and recommend practical solutions. Strong stakeholder management skills, with the ability to build relationships across teams and influence peers and immediate leadership. Ability to work effectively with incomplete, changing, or conflicting information and identify optio
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
Jul 31, 2026
Contractor
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
Today, Spotify processes more than a billion payments annually. Our payments' vision is that money flows seamlessly, efficiently and safely across the Spotify community, so that users can easily pay for products and services from Spotify and creators, anywhere across our platform, using the payment products they prefer and creators can get paid efficiently as they monetise across the increasingly diverse range of opportunities on the Spotify platform. The Global Payments team is responsible for leading the growth, stability and strategic direction of Spotify's approach to payments globally. We act as central in-house payment specialists who support the rest of Spotify by setting up, managing and optimizing payments across the company. Our payments platform supports a multitude of business lines such as Premium, Ad Studio, Podcast Advertising, Live ticketing and more. We partner closely with both internal (e.g. Product, R&D, Legal, Finance, Customer Service, Subscriber Growth) and external stakeholders (e.g. PSPs, Payment Networks, APM providers, Issuers, and regulators) to provide the global payments service that enables our fans, creators and advertisers to pay and be paid. Payments Strategy and Innovation The team is responsible for the development and execution of Spotify's long-term payments strategy, enabling the transition from a Premium subscription payments service to a pan-Spotify platform across a range of pay-in/pay-out transactional use cases for consumers, creators and advertisers.The team leads the exploration of key payment innovations including blockchain/crypto/stablecoins/CBDC & DeFi, Open Banking & A2A payments, In-App & Platform Payments, micropayments and embedded finance. Payments Strategy and Planning The team is responsible for the development of Spotify's 18-24 month strategic plan, overseeing the planning, prioritization and delivery of payment initiatives to ensure the successful execution of our payments strategy. This involves collaborating with external partners and global teams across Spotify as well as responding to external payment trends and regulation to define our strategic priorities and key initiatives. Partnerships, Payment Operations and Global Optimization The team manages today's payments business, in line with Spotify's business goals and payment strategy. We work directly with 20+ payment partners to enable payments across Spotify. In addition, the team ensures Spotify has integrated and established operational processes for accepting, making and managing payments. Finally, optimizing payments across all use cases is paramount to enable Spotify's growth ambitions, at global scale. Payments Fraud and Analytics The team is tasked with making payments safe while maintaining a seamless and efficient user experience for Spotify's users. It implements and maintains machine learning models and rule sets to screen transactions for fraud, and enforces actions against fraudulent actors. The team leverages sophisticated techniques on large sets of data to create practical business insights and recommendations that inform our payments optimisation strategy. Lastly, it interacts with other areas of the business to assess and mitigate fraud risks of new initiatives, in addition to proactively screening for new and emerging trends to fraud prevention in the industry. Hey, wanna join the band? Fresh opportunities Location Job type 1 jobs in all locations in all job types These values are the foundation of everything we do. They're our bassline-the constant rhythm that keeps us in sync while we improvise and innovate. Everything we do revolves around creating meaningful impact. It's how we measure success, reward excellence, and grow together. Compensation and benefits should support innovative and passionate people. We believe in fair pay, differentiation based on impact, and equal access to benefits regardless of seniority.
Jul 31, 2026
Full time
Today, Spotify processes more than a billion payments annually. Our payments' vision is that money flows seamlessly, efficiently and safely across the Spotify community, so that users can easily pay for products and services from Spotify and creators, anywhere across our platform, using the payment products they prefer and creators can get paid efficiently as they monetise across the increasingly diverse range of opportunities on the Spotify platform. The Global Payments team is responsible for leading the growth, stability and strategic direction of Spotify's approach to payments globally. We act as central in-house payment specialists who support the rest of Spotify by setting up, managing and optimizing payments across the company. Our payments platform supports a multitude of business lines such as Premium, Ad Studio, Podcast Advertising, Live ticketing and more. We partner closely with both internal (e.g. Product, R&D, Legal, Finance, Customer Service, Subscriber Growth) and external stakeholders (e.g. PSPs, Payment Networks, APM providers, Issuers, and regulators) to provide the global payments service that enables our fans, creators and advertisers to pay and be paid. Payments Strategy and Innovation The team is responsible for the development and execution of Spotify's long-term payments strategy, enabling the transition from a Premium subscription payments service to a pan-Spotify platform across a range of pay-in/pay-out transactional use cases for consumers, creators and advertisers.The team leads the exploration of key payment innovations including blockchain/crypto/stablecoins/CBDC & DeFi, Open Banking & A2A payments, In-App & Platform Payments, micropayments and embedded finance. Payments Strategy and Planning The team is responsible for the development of Spotify's 18-24 month strategic plan, overseeing the planning, prioritization and delivery of payment initiatives to ensure the successful execution of our payments strategy. This involves collaborating with external partners and global teams across Spotify as well as responding to external payment trends and regulation to define our strategic priorities and key initiatives. Partnerships, Payment Operations and Global Optimization The team manages today's payments business, in line with Spotify's business goals and payment strategy. We work directly with 20+ payment partners to enable payments across Spotify. In addition, the team ensures Spotify has integrated and established operational processes for accepting, making and managing payments. Finally, optimizing payments across all use cases is paramount to enable Spotify's growth ambitions, at global scale. Payments Fraud and Analytics The team is tasked with making payments safe while maintaining a seamless and efficient user experience for Spotify's users. It implements and maintains machine learning models and rule sets to screen transactions for fraud, and enforces actions against fraudulent actors. The team leverages sophisticated techniques on large sets of data to create practical business insights and recommendations that inform our payments optimisation strategy. Lastly, it interacts with other areas of the business to assess and mitigate fraud risks of new initiatives, in addition to proactively screening for new and emerging trends to fraud prevention in the industry. Hey, wanna join the band? Fresh opportunities Location Job type 1 jobs in all locations in all job types These values are the foundation of everything we do. They're our bassline-the constant rhythm that keeps us in sync while we improvise and innovate. Everything we do revolves around creating meaningful impact. It's how we measure success, reward excellence, and grow together. Compensation and benefits should support innovative and passionate people. We believe in fair pay, differentiation based on impact, and equal access to benefits regardless of seniority.
RevOps Systems Lead (Salesforce) Location: Gerrards Cross - 2-3 days per week & Remote Salary: 80-90k + Bonus Type: Permanent No Sponsorship Available Purpose: The RevOps Systems Lead owns our Salesforce platform, the operational backbone of our commercial business, together with the connected tools around it, including Clari, SalesLoft and Highspot. Salesforce is the core of the role. This is hands-on: you will run the platform day to day, deliver the changes our Sales, Customer Success, Order Management and Support teams rely on, and keep the data clean and trusted. You will line-manage a small team, set the practical roadmap for the platform, and work directly with commercial leaders to turn how they sell, renew and serve customers into clean Salesforce processes. You will also manage our Salesforce implementation partner for any specialist or net-new build, so we buy that skill on demand rather than carry it in-house. You will be accountable for platform stability, user adoption, data integrity and reducing the volume of avoidable support tickets through better design. Key Responsibilities: Platform Ownership & Roadmap Own and maintain a practical roadmap of Salesforce changes and improvements, prioritised by commercial value and effort. Translate how the business sells, renews and serves customers into clean Salesforce processes - lead routing, opportunity and renewal stages, attribution, and approvals. Hands-on build and configuration: fields, page layouts, flows, validation rules, permission sets, reports and dashboards. Reduce avoidable ticket volume by fixing root causes - through better permissions, layouts, validation and self-service - not just resolving requests one by one. Own the connected tools in the commercial stack - HubSpot, Clari and SalesLoft - and keep the integrations and field mappings working. Own Salesforce CPQ post go-live (July 2026) - pricing, product bundles, discount and approval rules - working with the implementation partner through the launch and into business-as-usual. Team Leadership & Development Line-manage and develop a small Salesforce team (administrator and support analyst), setting clear priorities and standards. Manage our Salesforce implementation partner for any specialist or net-new build (for example automation, integrations or Agentforce), so we buy that skill on demand. Document how the platform's key processes work so knowledge is shared across the team, not held by one person. Conduct regular check-ins and reviews, supporting the team's certifications and development. Manage the team workload and the partner budget, and flag resourcing needs. Platform Optimisation Keep the platform stable, secure and performing well across Sales Cloud and Service Cloud. Manage Salesforce releases and connected-tool updates to minimise disruption. Implement governance controls for data management, access management and compliance. Monitor key platform metrics including system health, user adoption, data quality and system performance. Lead investigations into critical issues and drive remediation plans. Stakeholder Management Serve as the primary point of contact for all Salesforce matters across the organisation. Partner with business leaders to understand requirements and translate them into Salesforce solutions. Communicate platform updates, improvements and changes to stakeholders. Provide executive reporting on platform health, user adoption and ROI. Manage user adoption programmes, including training and change management initiatives. Essential Skills Salesforce Certified Administrator, ideally Advanced Administrator. Platform App Builder is a plus. 5+ years hands-on Salesforce administration, including Sales Cloud and Service Cloud. Strong commercial understanding of how a B2B sales organisation works - pipeline, opportunities, renewals, forecasting and attribution - and the ability to turn that into clean Salesforce processes. This is the most important requirement. Expert in declarative configuration: flows, validation rules, permission sets, page layouts, record types, reports and dashboards. Experience integrating Salesforce with connected commercial tools such as HubSpot, Clari or SalesLoft, including field mapping and data flow. Working knowledge of Salesforce CPQ - able to own and administer pricing, bundles and approval rules, and manage a partner's build. We are going live with CPQ in July 2026, so comfort supporting it from day one is important. Sound data management - imports, mass updates, deduplication and keeping data clean and trusted. Experience managing or working alongside a Salesforce implementation partner to scope and deliver build work. A track record of reducing support demand through better design, governance and self-service. Clear communicator who can work with commercial teams and explain technical things simply. Desirable Skills Awareness of newer Salesforce capabilities such as Agentforce and AI features - enough to scope and brief a partner, not to build from scratch. Experience in a SaaS or technology business. Familiarity with AppExchange tools and how to evaluate them. Knowledge of Jira and how it connects to Salesforce. Experience building reports and dashboards in a BI tool (Tableau, Power BI or similar). People-management experience, even of a small team. Competencies Commercially minded, and able to turn how the business works into clean Salesforce processes. Strong leader who can inspire and motivate a team to achieve excellence. Excellent communicator who can explain complex technical concepts to non-technical audiences. Problem-solver with a proactive approach to identifying and addressing issues. Change management capability to lead organisational transitions and drive adoption. Financial acumen to develop budgets and demonstrate ROI. Vendor and stakeholder management skills. Demonstrated ability to work collaboratively across departments and influence senior leadership. Detail-oriented with strong project management skills. Commitment to continuous learning and professional development.
Jul 31, 2026
Full time
RevOps Systems Lead (Salesforce) Location: Gerrards Cross - 2-3 days per week & Remote Salary: 80-90k + Bonus Type: Permanent No Sponsorship Available Purpose: The RevOps Systems Lead owns our Salesforce platform, the operational backbone of our commercial business, together with the connected tools around it, including Clari, SalesLoft and Highspot. Salesforce is the core of the role. This is hands-on: you will run the platform day to day, deliver the changes our Sales, Customer Success, Order Management and Support teams rely on, and keep the data clean and trusted. You will line-manage a small team, set the practical roadmap for the platform, and work directly with commercial leaders to turn how they sell, renew and serve customers into clean Salesforce processes. You will also manage our Salesforce implementation partner for any specialist or net-new build, so we buy that skill on demand rather than carry it in-house. You will be accountable for platform stability, user adoption, data integrity and reducing the volume of avoidable support tickets through better design. Key Responsibilities: Platform Ownership & Roadmap Own and maintain a practical roadmap of Salesforce changes and improvements, prioritised by commercial value and effort. Translate how the business sells, renews and serves customers into clean Salesforce processes - lead routing, opportunity and renewal stages, attribution, and approvals. Hands-on build and configuration: fields, page layouts, flows, validation rules, permission sets, reports and dashboards. Reduce avoidable ticket volume by fixing root causes - through better permissions, layouts, validation and self-service - not just resolving requests one by one. Own the connected tools in the commercial stack - HubSpot, Clari and SalesLoft - and keep the integrations and field mappings working. Own Salesforce CPQ post go-live (July 2026) - pricing, product bundles, discount and approval rules - working with the implementation partner through the launch and into business-as-usual. Team Leadership & Development Line-manage and develop a small Salesforce team (administrator and support analyst), setting clear priorities and standards. Manage our Salesforce implementation partner for any specialist or net-new build (for example automation, integrations or Agentforce), so we buy that skill on demand. Document how the platform's key processes work so knowledge is shared across the team, not held by one person. Conduct regular check-ins and reviews, supporting the team's certifications and development. Manage the team workload and the partner budget, and flag resourcing needs. Platform Optimisation Keep the platform stable, secure and performing well across Sales Cloud and Service Cloud. Manage Salesforce releases and connected-tool updates to minimise disruption. Implement governance controls for data management, access management and compliance. Monitor key platform metrics including system health, user adoption, data quality and system performance. Lead investigations into critical issues and drive remediation plans. Stakeholder Management Serve as the primary point of contact for all Salesforce matters across the organisation. Partner with business leaders to understand requirements and translate them into Salesforce solutions. Communicate platform updates, improvements and changes to stakeholders. Provide executive reporting on platform health, user adoption and ROI. Manage user adoption programmes, including training and change management initiatives. Essential Skills Salesforce Certified Administrator, ideally Advanced Administrator. Platform App Builder is a plus. 5+ years hands-on Salesforce administration, including Sales Cloud and Service Cloud. Strong commercial understanding of how a B2B sales organisation works - pipeline, opportunities, renewals, forecasting and attribution - and the ability to turn that into clean Salesforce processes. This is the most important requirement. Expert in declarative configuration: flows, validation rules, permission sets, page layouts, record types, reports and dashboards. Experience integrating Salesforce with connected commercial tools such as HubSpot, Clari or SalesLoft, including field mapping and data flow. Working knowledge of Salesforce CPQ - able to own and administer pricing, bundles and approval rules, and manage a partner's build. We are going live with CPQ in July 2026, so comfort supporting it from day one is important. Sound data management - imports, mass updates, deduplication and keeping data clean and trusted. Experience managing or working alongside a Salesforce implementation partner to scope and deliver build work. A track record of reducing support demand through better design, governance and self-service. Clear communicator who can work with commercial teams and explain technical things simply. Desirable Skills Awareness of newer Salesforce capabilities such as Agentforce and AI features - enough to scope and brief a partner, not to build from scratch. Experience in a SaaS or technology business. Familiarity with AppExchange tools and how to evaluate them. Knowledge of Jira and how it connects to Salesforce. Experience building reports and dashboards in a BI tool (Tableau, Power BI or similar). People-management experience, even of a small team. Competencies Commercially minded, and able to turn how the business works into clean Salesforce processes. Strong leader who can inspire and motivate a team to achieve excellence. Excellent communicator who can explain complex technical concepts to non-technical audiences. Problem-solver with a proactive approach to identifying and addressing issues. Change management capability to lead organisational transitions and drive adoption. Financial acumen to develop budgets and demonstrate ROI. Vendor and stakeholder management skills. Demonstrated ability to work collaboratively across departments and influence senior leadership. Detail-oriented with strong project management skills. Commitment to continuous learning and professional development.
MHR International UK Limited
Ruddington, Nottinghamshire
At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR's track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. MHR is more than just a place to work; it's a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what's most important to you- work that matters. With us, you'll grow, find your flow , and make a lasting difference in your career, your team, and your impact. This role offers a fantastic opportunity to develop your payroll and HR expertise in a fast-paced, supportive environment. As a Payroll Analyst at MHR, you will gain experience in the full payroll process, from start to finish, and support clients across both public and private sectors. Whether you're new to payroll or have experience in administration, our excellent training program will equip you with the skills you need to succeed. This role offers a solid foundation for your career growth, with the chance to develop into a payroll expert and grow within a leading HR solutions provider. Your Team: You will be an integral part of our dynamic Managed Services team, where collaboration is key. Working closely with payroll professionals, you will manage a portfolio of clients and ensure smooth, accurate payroll operations. Our team is supportive and friendly, with a strong culture of collaboration and fun. We work together to tackle challenges and celebrate our successes, building relationships that enhance both our professional growth and workplace enjoyment. Your Impact: As a Payroll Analyst, your work will directly impact the accuracy and timeliness of payroll processing for our clients. By delivering exceptional service, you'll help ensure that clients' payroll runs smoothly, contributing to their operational efficiency. Your attention to detail, customer service, and ability to manage the end-to-end payroll process will create a reliable and efficient payroll experience, leaving clients confident in the services we provide and strengthening MHR's reputation for excellence in the industry. Role Responsibilities: To process and reconcile payroll data for your portfolio of customers. This includes managing PAYE and NI-related adjustments and processing BACS payments. Respond promptly to client inquiries and provide exceptional customer service via phone, email, and other communication channels. Conduct manipulation and validation of incoming payroll data. Utilise attention to detail to identify discrepancies in the data. Manage payroll exceptions and ensure timely resolution to maintain payroll accuracy. Identification of payment or data errors. Efficiently manage your schedule and tasks to prioritise workload and meet deadlines. Provide customers with regular updates and relevant information regarding payroll-related matters. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond 25 days and bank holidays Enhanced Family leave My MHRewards offering discounts at over 900 retailers Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment. At MHR, we're completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported. Whatever your background, abilities and experiences, if you're excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we'll make sure your needs are met when you arrive. If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.
Jul 31, 2026
Full time
At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR's track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. MHR is more than just a place to work; it's a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what's most important to you- work that matters. With us, you'll grow, find your flow , and make a lasting difference in your career, your team, and your impact. This role offers a fantastic opportunity to develop your payroll and HR expertise in a fast-paced, supportive environment. As a Payroll Analyst at MHR, you will gain experience in the full payroll process, from start to finish, and support clients across both public and private sectors. Whether you're new to payroll or have experience in administration, our excellent training program will equip you with the skills you need to succeed. This role offers a solid foundation for your career growth, with the chance to develop into a payroll expert and grow within a leading HR solutions provider. Your Team: You will be an integral part of our dynamic Managed Services team, where collaboration is key. Working closely with payroll professionals, you will manage a portfolio of clients and ensure smooth, accurate payroll operations. Our team is supportive and friendly, with a strong culture of collaboration and fun. We work together to tackle challenges and celebrate our successes, building relationships that enhance both our professional growth and workplace enjoyment. Your Impact: As a Payroll Analyst, your work will directly impact the accuracy and timeliness of payroll processing for our clients. By delivering exceptional service, you'll help ensure that clients' payroll runs smoothly, contributing to their operational efficiency. Your attention to detail, customer service, and ability to manage the end-to-end payroll process will create a reliable and efficient payroll experience, leaving clients confident in the services we provide and strengthening MHR's reputation for excellence in the industry. Role Responsibilities: To process and reconcile payroll data for your portfolio of customers. This includes managing PAYE and NI-related adjustments and processing BACS payments. Respond promptly to client inquiries and provide exceptional customer service via phone, email, and other communication channels. Conduct manipulation and validation of incoming payroll data. Utilise attention to detail to identify discrepancies in the data. Manage payroll exceptions and ensure timely resolution to maintain payroll accuracy. Identification of payment or data errors. Efficiently manage your schedule and tasks to prioritise workload and meet deadlines. Provide customers with regular updates and relevant information regarding payroll-related matters. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond 25 days and bank holidays Enhanced Family leave My MHRewards offering discounts at over 900 retailers Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment. At MHR, we're completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported. Whatever your background, abilities and experiences, if you're excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we'll make sure your needs are met when you arrive. If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.
QC Team Leader Dundee 45,000 - 50,000 + 5% Bonus + Excellent Benefits Are you an experienced Quality Control professional looking to take the next step in your leadership career? We're recruiting for a QC Team Leader to join a well-established pharmaceutical manufacturing business during an exciting period of investment and growth. This is an opportunity to lead a team of QC Analysts, play a key role in developing laboratory capability and help drive quality, compliance and continuous improvement across the site. This is a hands-on leadership role where you'll combine your technical laboratory knowledge with people management responsibilities, supporting the day-to-day operation of the QC laboratory whilst ensuring the highest standards of GMP and regulatory compliance. Key Responsibilities Lead, coach and develop a team of QC Analysts. Oversee day-to-day laboratory activities and workload planning. Review QC testing across raw materials, in-process, finished products and stability samples. Support investigations, CAPAs, change controls and continuous improvement activities. Ensure compliance with GMP, GLP and Data Integrity requirements. Review and update SOPs, analytical methods and laboratory documentation. Work closely with QA, Manufacturing and other departments to support operational priorities. Promote a positive quality culture and support ongoing team development. About You We're keen to speak with candidates who have: Experience leading or supervising a Quality Control laboratory team. A pharmaceutical manufacturing background. Strong knowledge of GMP and pharmaceutical quality standards. Experience of chromatography techniques such as HPLC and/or GC. Experience supporting investigations, CAPAs and quality systems. The ability to coach, develop and motivate others. A degree in a scientific discipline or equivalent industry experience. Package 45,000 - 50,000 basic salary 5% annual bonus Private medical insurance Medicash scheme 30 days' annual leave (inclusive of public holidays) 5% employer pension contribution Excellent long-term career development If you're looking for a leadership opportunity within a growing pharmaceutical manufacturing environment, we'd love to hear from you.
Jul 31, 2026
Full time
QC Team Leader Dundee 45,000 - 50,000 + 5% Bonus + Excellent Benefits Are you an experienced Quality Control professional looking to take the next step in your leadership career? We're recruiting for a QC Team Leader to join a well-established pharmaceutical manufacturing business during an exciting period of investment and growth. This is an opportunity to lead a team of QC Analysts, play a key role in developing laboratory capability and help drive quality, compliance and continuous improvement across the site. This is a hands-on leadership role where you'll combine your technical laboratory knowledge with people management responsibilities, supporting the day-to-day operation of the QC laboratory whilst ensuring the highest standards of GMP and regulatory compliance. Key Responsibilities Lead, coach and develop a team of QC Analysts. Oversee day-to-day laboratory activities and workload planning. Review QC testing across raw materials, in-process, finished products and stability samples. Support investigations, CAPAs, change controls and continuous improvement activities. Ensure compliance with GMP, GLP and Data Integrity requirements. Review and update SOPs, analytical methods and laboratory documentation. Work closely with QA, Manufacturing and other departments to support operational priorities. Promote a positive quality culture and support ongoing team development. About You We're keen to speak with candidates who have: Experience leading or supervising a Quality Control laboratory team. A pharmaceutical manufacturing background. Strong knowledge of GMP and pharmaceutical quality standards. Experience of chromatography techniques such as HPLC and/or GC. Experience supporting investigations, CAPAs and quality systems. The ability to coach, develop and motivate others. A degree in a scientific discipline or equivalent industry experience. Package 45,000 - 50,000 basic salary 5% annual bonus Private medical insurance Medicash scheme 30 days' annual leave (inclusive of public holidays) 5% employer pension contribution Excellent long-term career development If you're looking for a leadership opportunity within a growing pharmaceutical manufacturing environment, we'd love to hear from you.
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
Jul 31, 2026
Full time
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
Senior Analyst - Quality Control (Microbiology) This role requires the successful candidate to be based at our Leeds facility Monday - Friday each week. Key Responsibilities Lead and support Out of Specification (OOS) investigations and root cause analysis activities. Perform QC compliance gap assessments against relevant pharmacopoeial and regulatory requirements. Support method optimisation, verification, validation and transfer activities. Review validation, stability and risk assessment reports. Prepare and review technical transfer protocols and reports. Participate in CAPA implementation, change controls and continuous improvement programmes. Support audit readiness activities and contribute during regulatory and customer audits. Represent Quality Control with key internal stakeholders including Production, R&D and Project Management teams. Contribute to New Product Development (NPD) projects and QC deliverables. Provide coaching, training and technical support to colleagues while deputising for Team Leaders when required. Maintain compliance with GMP, Quality Management Systems and company procedures. About You Degree in Microbiology or equivalent relevant experience. Strong Microbiology Skills and experience in performing Microbiology laboratory work such as Preservative efficacy testing, total viable counts, environmental monitoring and water testing Significant experience working within a GMP laboratory environment. Strong understanding of analytical testing, method validation and laboratory compliance requirements. Experience leading investigations, CAPAs and continuous improvement initiatives. Excellent report writing, problem-solving and risk assessment skills. Ability to work independently whilst managing complex technical issues. Strong communication and stakeholder management capabilities. Strong Team work and organisation skills. Experience in scheduling and planning team activities. 4+ years' experience in a Quality Control analytical laboratory environment. Experience supporting regulatory inspections and customer audits. Leadership, coaching or mentoring experience. Experience supporting pharmaceutical product development or technical transfer activities. At Rosemont, we believe great benefits go beyond salary. That's why our offering is shaped by what our people truly value: Healthcare Cash Plan - Personal cover to support your health and wellbeing 3% Employee / 5% Company Pension Contribution - Helping you plan for the future 26 Days Annual Leave + Bank Holidays Flexible Working - Including hybrid and flexible working hours available. Free On-Site Parking - Convenient access to our Leeds facility Rosemont Rewards Platform - Discounts, free perks, and wellbeing tools for all employees We are committed to fostering an environment of enablement where our people can grow, develop their talents, and pursue meaningful career paths. By placing patients and customers at the heart of everything we do, we drive high performance through accountability, consistency, and a strong governance structure. We champion inclusion, community, and a rewarding employee experience - creating a culture that supports development, celebrates achievement, and empowers individuals to thrive. Diversity & Inclusion is integral to our culture and reflecting the patients we serve. At Rosemont, we believe equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
Jul 31, 2026
Full time
Senior Analyst - Quality Control (Microbiology) This role requires the successful candidate to be based at our Leeds facility Monday - Friday each week. Key Responsibilities Lead and support Out of Specification (OOS) investigations and root cause analysis activities. Perform QC compliance gap assessments against relevant pharmacopoeial and regulatory requirements. Support method optimisation, verification, validation and transfer activities. Review validation, stability and risk assessment reports. Prepare and review technical transfer protocols and reports. Participate in CAPA implementation, change controls and continuous improvement programmes. Support audit readiness activities and contribute during regulatory and customer audits. Represent Quality Control with key internal stakeholders including Production, R&D and Project Management teams. Contribute to New Product Development (NPD) projects and QC deliverables. Provide coaching, training and technical support to colleagues while deputising for Team Leaders when required. Maintain compliance with GMP, Quality Management Systems and company procedures. About You Degree in Microbiology or equivalent relevant experience. Strong Microbiology Skills and experience in performing Microbiology laboratory work such as Preservative efficacy testing, total viable counts, environmental monitoring and water testing Significant experience working within a GMP laboratory environment. Strong understanding of analytical testing, method validation and laboratory compliance requirements. Experience leading investigations, CAPAs and continuous improvement initiatives. Excellent report writing, problem-solving and risk assessment skills. Ability to work independently whilst managing complex technical issues. Strong communication and stakeholder management capabilities. Strong Team work and organisation skills. Experience in scheduling and planning team activities. 4+ years' experience in a Quality Control analytical laboratory environment. Experience supporting regulatory inspections and customer audits. Leadership, coaching or mentoring experience. Experience supporting pharmaceutical product development or technical transfer activities. At Rosemont, we believe great benefits go beyond salary. That's why our offering is shaped by what our people truly value: Healthcare Cash Plan - Personal cover to support your health and wellbeing 3% Employee / 5% Company Pension Contribution - Helping you plan for the future 26 Days Annual Leave + Bank Holidays Flexible Working - Including hybrid and flexible working hours available. Free On-Site Parking - Convenient access to our Leeds facility Rosemont Rewards Platform - Discounts, free perks, and wellbeing tools for all employees We are committed to fostering an environment of enablement where our people can grow, develop their talents, and pursue meaningful career paths. By placing patients and customers at the heart of everything we do, we drive high performance through accountability, consistency, and a strong governance structure. We champion inclusion, community, and a rewarding employee experience - creating a culture that supports development, celebrates achievement, and empowers individuals to thrive. Diversity & Inclusion is integral to our culture and reflecting the patients we serve. At Rosemont, we believe equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
Role: ServiceNow Certified Technical Architect Location: Manchester A ServiceNow Certified Technical Architect (CTA) in the telecom domain aligns platform capabilities with rigorous telecommunications and Operations Support Systems (OSS/BSS) needs. They define platform roadmaps, lead implementations across multiple modules, and ensure scalable integrations while maintaining enterprise governance and security Key Responsibilities Telecommunications Specifics: OSS/BSS Integration: Architect seamless integrations between ServiceNow and complex telecom billing, provisioning, and inventory systems (e.g., TM Forum Open APIs). Network & Service Management: Leverage ServiceNow's Telecommunications Network Inventory (TNI) and Customer Service Management (CSM) modules to streamline service fulfillment and assurance. Telecom Lifecycle: Design workflows tailored to telco processes, including order management, broadband provisioning, fault resolution, and B2B/consumer customer journeys. Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Enterprise Architecture & Governance: Technical Authority: Define the overall ServiceNow architecture and roadmap, ensuring alignment with broad business objectives. Platform Governance: Establish architectural standards, reusable design patterns, and deployment guidelines for developers. Technical Escalation: Serve as the ultimate decision-making authority on platform scalability, security, and performance. Solution Design & Delivery: Cross-Module Design: Architect solutions spanning IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and custom applications via App Engine. Data & CMDB: Anchor platform designs around the ServiceNow Common Service Data Model (CSDM) to ensure data accuracy and operational stability. Workshops & Planning: Lead technical design workshops, translating high-level business requirements into actionable architectural blueprints. Leadership & Mentorship: Team Guidance: Mentor and provide technical leadership to development teams, administrators, and business analysts. Release Management: Monitor new ServiceNow product releases and marketplace solutions to continually recommend platform enhancements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Telecom domain Experience is MUST Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
Jul 31, 2026
Full time
Role: ServiceNow Certified Technical Architect Location: Manchester A ServiceNow Certified Technical Architect (CTA) in the telecom domain aligns platform capabilities with rigorous telecommunications and Operations Support Systems (OSS/BSS) needs. They define platform roadmaps, lead implementations across multiple modules, and ensure scalable integrations while maintaining enterprise governance and security Key Responsibilities Telecommunications Specifics: OSS/BSS Integration: Architect seamless integrations between ServiceNow and complex telecom billing, provisioning, and inventory systems (e.g., TM Forum Open APIs). Network & Service Management: Leverage ServiceNow's Telecommunications Network Inventory (TNI) and Customer Service Management (CSM) modules to streamline service fulfillment and assurance. Telecom Lifecycle: Design workflows tailored to telco processes, including order management, broadband provisioning, fault resolution, and B2B/consumer customer journeys. Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Enterprise Architecture & Governance: Technical Authority: Define the overall ServiceNow architecture and roadmap, ensuring alignment with broad business objectives. Platform Governance: Establish architectural standards, reusable design patterns, and deployment guidelines for developers. Technical Escalation: Serve as the ultimate decision-making authority on platform scalability, security, and performance. Solution Design & Delivery: Cross-Module Design: Architect solutions spanning IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and custom applications via App Engine. Data & CMDB: Anchor platform designs around the ServiceNow Common Service Data Model (CSDM) to ensure data accuracy and operational stability. Workshops & Planning: Lead technical design workshops, translating high-level business requirements into actionable architectural blueprints. Leadership & Mentorship: Team Guidance: Mentor and provide technical leadership to development teams, administrators, and business analysts. Release Management: Monitor new ServiceNow product releases and marketplace solutions to continually recommend platform enhancements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Telecom domain Experience is MUST Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
PVH (Tommy Hilfiger/Calvin Klein)
Hounslow, London
We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Role/Team overview In Advertising Technology we're looking for a Test Analyst to get hands on with the latest changes and developments in the products that shape ad delivery across Sky; from Sky Go to AdSmart, and all things in-between. What you'll do Design and execut e end-to-end tests for Ad Tech and media delivery solutions. Work within a squad to clarify expected system behaviour by reviewing requirements and design documents for testability, and v alid ate integrations between applications, players, advertising platforms and third-party systems. Investigate issues using logs, network traces and debugging tools, a nalysing ad requests, ad responses and tracking behaviour Manag e defects through investigation, triage and resolution with Engineering teams. Support release readiness, production validation and go-live activities, reviewing Definition of Done with the squad Report on test execution, progress, and provide clear updates to Test Leads and stakeholders. What you'll bring Essential criteria: E STQ B Foundation certification Proven e xperience creating, maintaining and executing test cases, test packs and defects , demonstrating complete coverage of business and technical requirements. Evidence of strong test analysis skills using APIs, JSON/XML, logs, network traces and debugging tools such as Charles Proxy. Experience testing across multiple platforms, including mobile, web, streaming and connected TV devices. E xperience validating complex integrations between applications, with a track record of performing functional, integration, system, regression and end-to-end testing across platforms, third-party suppliers and backend services. Experience using Jira and Zephyr or appropriate test management tools , and responsibility for multiple test workstreams in an Agile environment. Desirable skills and experience: Experience testing OTT, streaming, video or media platforms. Knowledge of Ad Tech ecosystems, including DAI, CSAI, SSAI, Programmatic Advertising and audience targeting. Experience with advertising and measurement platforms such as FreeWheel, AdServe, DV360, TTD, Beeswax or similar. Knowledge of video and advertising standards such as HLS, DASH, VAST, VMAP and SCTE. Experience supporting production releases, launch readiness, production validation and operational support activities. Experience using monitoring and log analysis tools such as CloudWatch, Splunk, Kibana or similar. Understanding of GDPR, consent management and privacy-focused advertising solutions. Basic scripting, automation or test tooling experience (Python or equivalent). Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to
Jul 31, 2026
Full time
We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Role/Team overview In Advertising Technology we're looking for a Test Analyst to get hands on with the latest changes and developments in the products that shape ad delivery across Sky; from Sky Go to AdSmart, and all things in-between. What you'll do Design and execut e end-to-end tests for Ad Tech and media delivery solutions. Work within a squad to clarify expected system behaviour by reviewing requirements and design documents for testability, and v alid ate integrations between applications, players, advertising platforms and third-party systems. Investigate issues using logs, network traces and debugging tools, a nalysing ad requests, ad responses and tracking behaviour Manag e defects through investigation, triage and resolution with Engineering teams. Support release readiness, production validation and go-live activities, reviewing Definition of Done with the squad Report on test execution, progress, and provide clear updates to Test Leads and stakeholders. What you'll bring Essential criteria: E STQ B Foundation certification Proven e xperience creating, maintaining and executing test cases, test packs and defects , demonstrating complete coverage of business and technical requirements. Evidence of strong test analysis skills using APIs, JSON/XML, logs, network traces and debugging tools such as Charles Proxy. Experience testing across multiple platforms, including mobile, web, streaming and connected TV devices. E xperience validating complex integrations between applications, with a track record of performing functional, integration, system, regression and end-to-end testing across platforms, third-party suppliers and backend services. Experience using Jira and Zephyr or appropriate test management tools , and responsibility for multiple test workstreams in an Agile environment. Desirable skills and experience: Experience testing OTT, streaming, video or media platforms. Knowledge of Ad Tech ecosystems, including DAI, CSAI, SSAI, Programmatic Advertising and audience targeting. Experience with advertising and measurement platforms such as FreeWheel, AdServe, DV360, TTD, Beeswax or similar. Knowledge of video and advertising standards such as HLS, DASH, VAST, VMAP and SCTE. Experience supporting production releases, launch readiness, production validation and operational support activities. Experience using monitoring and log analysis tools such as CloudWatch, Splunk, Kibana or similar. Understanding of GDPR, consent management and privacy-focused advertising solutions. Basic scripting, automation or test tooling experience (Python or equivalent). Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Jul 31, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Jul 31, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Role Title: Network Infrastructure Specialist / Assoc Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist / Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for its inclusion in and diversity in business performance. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO Network Infrastructure Specialist/Associate Manager We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise: Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting: Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting: Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance: Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership: Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects. Experience with Artificially Intelligence and its application/use on Networkling infrastructure About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture
Jul 30, 2026
Full time
Role Title: Network Infrastructure Specialist / Assoc Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist / Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for its inclusion in and diversity in business performance. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO Network Infrastructure Specialist/Associate Manager We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise: Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting: Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting: Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance: Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership: Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects. Experience with Artificially Intelligence and its application/use on Networkling infrastructure About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture
Job Description Role Title: Network Infrastructure Specialist / Assoc Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist / Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for its inclusion in and diversity in business performance. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO Network Infrastructure Specialist/Associate Manager We are seeking a highly skilled and experiencedNetwork Analyst/Architectto join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Qualification Key Responsibilities Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects. Experience with Artificially Intelligence and its application/use on Networkling infrastructure Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We are proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit .
Jul 30, 2026
Full time
Job Description Role Title: Network Infrastructure Specialist / Assoc Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist / Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for its inclusion in and diversity in business performance. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO Network Infrastructure Specialist/Associate Manager We are seeking a highly skilled and experiencedNetwork Analyst/Architectto join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Qualification Key Responsibilities Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects. Experience with Artificially Intelligence and its application/use on Networkling infrastructure Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We are proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit .
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The Role We are hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of approximately 50 accounts and a £2.5M ARR book of business across UK mid-market healthcare organisations. This is a full-ownership commercial role. You will carry an ambitious quota covering NRR, renewal, and expansion, manage your own pipeline, forecast accurately, and work in close partnership with Account Executives to grow your book. You are not a support function - you are a revenue owner. The right person for this role has thrived in a high-volume, multi-product SaaS environment where they were expected to carry a real number, manage pipeline with rigour, and proactively position multiple SKUs to existing accounts. You are energised by working across a large portfolio simultaneously, you spot commercial signals early, and you know how to move an account from adoption to expansion without waiting to be asked. What you'll do Own your commercial pipeline Carry and forecast a renewal and expansion pipeline across your full portfolio. Hit your number. Build and maintain expansion hypotheses for every account - backed by usage depth, adoption maturity, and stakeholder readiness - and convert them into revenue. Position the full Heidi product suite proactively to existing accounts, identifying the right SKU fit and sequencing multi-product conversations with confidence. Partner closely with your aligned Account Executives on upsell and cross-sell: bring the account context, co-develop the commercial approach, and close together. Manage renewal processes end to end - from early risk identification through negotiation and signature - without defaulting to your AE for the hard conversations. Manage a high-volume portfolio with rigour Own approximately 50 accounts simultaneously. Operate with a clear prioritisation model that keeps at-risk accounts protected, healthy accounts growing, and no account left unattended. Maintain accurate account health data, forecasts, and pipeline in HubSpot. Your book should be readable by anyone on the team without a briefing from you. Build and execute account-specific success plans that map customer goals to measurable outcomes, reviewed at predictable cadences. Run high-quality QBRs that quantify value delivered, surface the next commercial opportunity, and create exec-level alignment. Drive adoption and outcomes Take accounts from pilot through full deployment, leading implementation coordination, training waves, and clinical workflow integration. Use usage data and adoption signals to intervene early - before a customer knows they have a problem. Translate data into clear, customer-ready narratives. Apply structured change management: training cadences, competency checks, and workflow reinforcement - to move clinicians from activation to habit. Work with Customer Success Associates where available, providing clear direction and maintaining full accountability for outcomes. Manage risk proactively Identify churn risk from leading indicators - usage drop, stakeholder change, disengagement, competitive noise - not from NPS surveys or lagging signals. Surface risk early internally with a clear diagnosis and a plan, not just a flag. Own recovery plans for at-risk accounts and execute them without waiting for escalation. Collaborate and contribute Maintain a tight, professional working relationship with your AE counterpart. Align on account strategy, share intelligence, and move in the same direction commercially. Advocate for customer needs internally with clarity, evidence, and prioritisation - not volume. Contribute to playbooks, commercial frameworks, and team knowledge that make the wider CS team sharper. What we're looking for Commercial track record in SaaS: 3-5+ years in a customer success or commercial account management role at a B2B SaaS company. You have carried a real quota, managed pipeline, and hit expansion and renewal targets in a multi-stakeholder environment. Multi-product fluency: Experience positioning and expanding across multiple SKUs within an existing customer base. You understand how to sequence a multi-product conversation and build the commercial case for each product. High-volume portfolio management: Comfortable owning a large book of accounts simultaneously without letting anything fall through the cracks. You have a system, and it works. Pipeline discipline: You forecast accurately, update your CRM without being asked, and can walk anyone through your book at any time. Pipeline hygiene is not an admin task for you - it is how you think. AE collaboration: You know how to work with a sales partner - sharing account intelligence, aligning on commercial approach, and closing together. You do not wait for the AE to initiate; you bring them in at the right moment. Proactive commercial instinct: You spot expansion signals before the customer asks for more. You build hypotheses, bring evidence, and move accounts forward without being prompted. Renewal ownership: You lead renewal conversations yourself, including the hard ones. You build value narratives from outcome data and can hold a commercial conversation without defaulting to your AE. Data literacy: You use usage and adoption data to make decisions, build customer narratives, and support commercial conversations. You do not need an analyst to tell you what is happening in your portfolio. Healthcare a meaningful advantage: Familiarity with clinical workflows, NHS or private healthcare operations, or health system procurement helps you ramp faster and earn credibility with clinical stakeholders sooner. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day. Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi's stipend. Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. Fertility support. £7,000 one-off payment, eligibility applies. Learning & development. £700 per year for courses, books, memberships, conferences and more. Home office budget. of £500 one-off to set up a workspace you actually want to work in. Recharge days. after major milestones and busy periods so you can reset and come back strong. Work from anywhere. for up to 4 weeks per year, wherever the world takes you. Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences . click apply for full job details
Jul 30, 2026
Full time
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The Role We are hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of approximately 50 accounts and a £2.5M ARR book of business across UK mid-market healthcare organisations. This is a full-ownership commercial role. You will carry an ambitious quota covering NRR, renewal, and expansion, manage your own pipeline, forecast accurately, and work in close partnership with Account Executives to grow your book. You are not a support function - you are a revenue owner. The right person for this role has thrived in a high-volume, multi-product SaaS environment where they were expected to carry a real number, manage pipeline with rigour, and proactively position multiple SKUs to existing accounts. You are energised by working across a large portfolio simultaneously, you spot commercial signals early, and you know how to move an account from adoption to expansion without waiting to be asked. What you'll do Own your commercial pipeline Carry and forecast a renewal and expansion pipeline across your full portfolio. Hit your number. Build and maintain expansion hypotheses for every account - backed by usage depth, adoption maturity, and stakeholder readiness - and convert them into revenue. Position the full Heidi product suite proactively to existing accounts, identifying the right SKU fit and sequencing multi-product conversations with confidence. Partner closely with your aligned Account Executives on upsell and cross-sell: bring the account context, co-develop the commercial approach, and close together. Manage renewal processes end to end - from early risk identification through negotiation and signature - without defaulting to your AE for the hard conversations. Manage a high-volume portfolio with rigour Own approximately 50 accounts simultaneously. Operate with a clear prioritisation model that keeps at-risk accounts protected, healthy accounts growing, and no account left unattended. Maintain accurate account health data, forecasts, and pipeline in HubSpot. Your book should be readable by anyone on the team without a briefing from you. Build and execute account-specific success plans that map customer goals to measurable outcomes, reviewed at predictable cadences. Run high-quality QBRs that quantify value delivered, surface the next commercial opportunity, and create exec-level alignment. Drive adoption and outcomes Take accounts from pilot through full deployment, leading implementation coordination, training waves, and clinical workflow integration. Use usage data and adoption signals to intervene early - before a customer knows they have a problem. Translate data into clear, customer-ready narratives. Apply structured change management: training cadences, competency checks, and workflow reinforcement - to move clinicians from activation to habit. Work with Customer Success Associates where available, providing clear direction and maintaining full accountability for outcomes. Manage risk proactively Identify churn risk from leading indicators - usage drop, stakeholder change, disengagement, competitive noise - not from NPS surveys or lagging signals. Surface risk early internally with a clear diagnosis and a plan, not just a flag. Own recovery plans for at-risk accounts and execute them without waiting for escalation. Collaborate and contribute Maintain a tight, professional working relationship with your AE counterpart. Align on account strategy, share intelligence, and move in the same direction commercially. Advocate for customer needs internally with clarity, evidence, and prioritisation - not volume. Contribute to playbooks, commercial frameworks, and team knowledge that make the wider CS team sharper. What we're looking for Commercial track record in SaaS: 3-5+ years in a customer success or commercial account management role at a B2B SaaS company. You have carried a real quota, managed pipeline, and hit expansion and renewal targets in a multi-stakeholder environment. Multi-product fluency: Experience positioning and expanding across multiple SKUs within an existing customer base. You understand how to sequence a multi-product conversation and build the commercial case for each product. High-volume portfolio management: Comfortable owning a large book of accounts simultaneously without letting anything fall through the cracks. You have a system, and it works. Pipeline discipline: You forecast accurately, update your CRM without being asked, and can walk anyone through your book at any time. Pipeline hygiene is not an admin task for you - it is how you think. AE collaboration: You know how to work with a sales partner - sharing account intelligence, aligning on commercial approach, and closing together. You do not wait for the AE to initiate; you bring them in at the right moment. Proactive commercial instinct: You spot expansion signals before the customer asks for more. You build hypotheses, bring evidence, and move accounts forward without being prompted. Renewal ownership: You lead renewal conversations yourself, including the hard ones. You build value narratives from outcome data and can hold a commercial conversation without defaulting to your AE. Data literacy: You use usage and adoption data to make decisions, build customer narratives, and support commercial conversations. You do not need an analyst to tell you what is happening in your portfolio. Healthcare a meaningful advantage: Familiarity with clinical workflows, NHS or private healthcare operations, or health system procurement helps you ramp faster and earn credibility with clinical stakeholders sooner. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day. Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi's stipend. Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. Fertility support. £7,000 one-off payment, eligibility applies. Learning & development. £700 per year for courses, books, memberships, conferences and more. Home office budget. of £500 one-off to set up a workspace you actually want to work in. Recharge days. after major milestones and busy periods so you can reset and come back strong. Work from anywhere. for up to 4 weeks per year, wherever the world takes you. Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences . click apply for full job details
Company Description PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a balance between stability and innovation to both clients and employees. We focus on delivering quality and on time services across a variety of therapeutic indications. Job Description We are looking for a part time freelance Senior Compensation Analyst to implement, manage and improve our compensation and benefits programs. The individual will oversee the day to day analysis, execution, and communication of global pay and benefits. This is a part time (20 hours per week) contracting role. Responsibilities Define a fair, equitable and competitive total compensation and benefits package that fits and is aligned with the company's strategy, business goals and talent needs. Develop a consistent compensation philosophy in line with the work culture and organizational objectives. Utilize various methods and techniques to make data based decisions on direct, indirect financial and nonfinancial compensation plans. Support the Training & Resourcing team with recruitment and talent management activities. Support the Finance team with budgets, year end bonus incentive payment process and financial analysis of all compensation and benefit plans. Support the Legal team to ensure compliance of compensation and benefit programs with applicable laws and regulations. Participate in salary and labor market surveys to determine prevailing pay rates and benefits. Conduct ongoing research and report on emerging trends, issues and best practices. Assess competitors' compensation and benefits plans and make recommendations for enhancements to existing plans. Provide subject matter expertise and internal support to key stakeholders including department heads, local country management, legal, finance and training & resourcing teams on a variety of compensation and benefit issues. Qualifications Experience working with Workday Core and Advanced Compensation modules, including configuration, data management and annual cycle support. Strong proficiency in Excel, including advanced data analysis for compensation insights and reporting. Solid knowledge of compensation data submission processes, including annual submissions and spot surveys. Practical experience with Mercer and BDO compensation surveys, including data preparation, validation and submission. Proven capability in job matching and benchmarking, leveraging job libraries and market data from multiple vendors. Familiarity with different benchmarking methodologies to ensure market competitiveness and internal alignment. Strong analytical mindset with attention to detail. Ability to work with large datasets and translate insights into actionable outcomes. Structured and process oriented approach to compensation operations. Effective collaboration with HR, Reward and business stakeholders. Preferred experience in tech or pharma high growth environment working with compensation and reward programs in a global, large scale corporate environment. Educated to degree level or equivalent, ideally with a post graduate qualification in a related discipline. Certified Compensation Professional certification is an asset.
Jul 30, 2026
Full time
Company Description PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a balance between stability and innovation to both clients and employees. We focus on delivering quality and on time services across a variety of therapeutic indications. Job Description We are looking for a part time freelance Senior Compensation Analyst to implement, manage and improve our compensation and benefits programs. The individual will oversee the day to day analysis, execution, and communication of global pay and benefits. This is a part time (20 hours per week) contracting role. Responsibilities Define a fair, equitable and competitive total compensation and benefits package that fits and is aligned with the company's strategy, business goals and talent needs. Develop a consistent compensation philosophy in line with the work culture and organizational objectives. Utilize various methods and techniques to make data based decisions on direct, indirect financial and nonfinancial compensation plans. Support the Training & Resourcing team with recruitment and talent management activities. Support the Finance team with budgets, year end bonus incentive payment process and financial analysis of all compensation and benefit plans. Support the Legal team to ensure compliance of compensation and benefit programs with applicable laws and regulations. Participate in salary and labor market surveys to determine prevailing pay rates and benefits. Conduct ongoing research and report on emerging trends, issues and best practices. Assess competitors' compensation and benefits plans and make recommendations for enhancements to existing plans. Provide subject matter expertise and internal support to key stakeholders including department heads, local country management, legal, finance and training & resourcing teams on a variety of compensation and benefit issues. Qualifications Experience working with Workday Core and Advanced Compensation modules, including configuration, data management and annual cycle support. Strong proficiency in Excel, including advanced data analysis for compensation insights and reporting. Solid knowledge of compensation data submission processes, including annual submissions and spot surveys. Practical experience with Mercer and BDO compensation surveys, including data preparation, validation and submission. Proven capability in job matching and benchmarking, leveraging job libraries and market data from multiple vendors. Familiarity with different benchmarking methodologies to ensure market competitiveness and internal alignment. Strong analytical mindset with attention to detail. Ability to work with large datasets and translate insights into actionable outcomes. Structured and process oriented approach to compensation operations. Effective collaboration with HR, Reward and business stakeholders. Preferred experience in tech or pharma high growth environment working with compensation and reward programs in a global, large scale corporate environment. Educated to degree level or equivalent, ideally with a post graduate qualification in a related discipline. Certified Compensation Professional certification is an asset.
Job Title: QC Technician Location: Billingshurst, West Sussex Salary: 28,500 per annum Job Type: Full Time, Permanent Work Pattern: We operate to a rotating shift pattern as follows: Early shift 06:45-14:45 (Monday to Thursday) and 06:45-13:45 (Friday). Late shift 14:30-22:30 (Monday to Thursday) and 13:30-20:30 (Friday). Saturday morning shift overtime available occasionally. About us: We are a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are looking for an additional, dedicated and detail oriented, QC Technician to join our current team of two. About the role: As a QC Technician, you will be responsible for ensuring that our products and processes meet the highest standards of quality, compliance, and customer satisfaction. Full training will be provided however experience operating in food or pharmaceutical environments would be advantageous. Key Responsibilities: Follow safety protocols and maintain a clean work environment. Check that incoming Raw Materials are within specification. Check bulk and finished goods are produced within acceptable limits of quality, quantity and efficiency. Ensure that in-process control quality meets the specification and requirement stipulated in the work instructions or procedures. Provide accurate testing of components, Raw Materials, bulk/finished products and stability samples and technical support in the Analytical QC lab. Collecting, logging and storing of QC retention samples. Monitoring and ordering lab supplies. To calibrate QC laboratory equipment as per schedule on the appropriate SOP. To be fully conversant with GMP principles and QA SOP's. Checking of Batch records ensuring in Process Control Checks are being completed, and cross checking test results made by operations. About you: Highly literate. Good level of conversational and written English Highly numerate Experience of quality control practices/environment. Previous experience in a manufacturing or production environment (pharmaceutical/food manufacture etc. preferred) Experience of GMP/FMCG environment (preferred) Strong attention to detail and problem-solving skills Organised and methodical Good communication and teamwork abilities Ability to work to deadlines Willingness to work rotating shifts and overtime as needed. What we offer: Competitive salary Overtime during busy periods Comprehensive training and support Health and wellbeing programme Free onsite parking Additional Information: If you feel you have the experience and knowledge we're looking for we would love to hear from you. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. Please click on the APPLY button to submit your CV for this role. Candidates with experience of: Quality Technician, Quality Control Inspector, Quality Inspector, Manufacturing Quality Assurance Technician, QC Analyst, Manufacturing Quality Analyst, Production Quality Assurance Specialist, may also be considered for this role.
Jul 25, 2026
Full time
Job Title: QC Technician Location: Billingshurst, West Sussex Salary: 28,500 per annum Job Type: Full Time, Permanent Work Pattern: We operate to a rotating shift pattern as follows: Early shift 06:45-14:45 (Monday to Thursday) and 06:45-13:45 (Friday). Late shift 14:30-22:30 (Monday to Thursday) and 13:30-20:30 (Friday). Saturday morning shift overtime available occasionally. About us: We are a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are looking for an additional, dedicated and detail oriented, QC Technician to join our current team of two. About the role: As a QC Technician, you will be responsible for ensuring that our products and processes meet the highest standards of quality, compliance, and customer satisfaction. Full training will be provided however experience operating in food or pharmaceutical environments would be advantageous. Key Responsibilities: Follow safety protocols and maintain a clean work environment. Check that incoming Raw Materials are within specification. Check bulk and finished goods are produced within acceptable limits of quality, quantity and efficiency. Ensure that in-process control quality meets the specification and requirement stipulated in the work instructions or procedures. Provide accurate testing of components, Raw Materials, bulk/finished products and stability samples and technical support in the Analytical QC lab. Collecting, logging and storing of QC retention samples. Monitoring and ordering lab supplies. To calibrate QC laboratory equipment as per schedule on the appropriate SOP. To be fully conversant with GMP principles and QA SOP's. Checking of Batch records ensuring in Process Control Checks are being completed, and cross checking test results made by operations. About you: Highly literate. Good level of conversational and written English Highly numerate Experience of quality control practices/environment. Previous experience in a manufacturing or production environment (pharmaceutical/food manufacture etc. preferred) Experience of GMP/FMCG environment (preferred) Strong attention to detail and problem-solving skills Organised and methodical Good communication and teamwork abilities Ability to work to deadlines Willingness to work rotating shifts and overtime as needed. What we offer: Competitive salary Overtime during busy periods Comprehensive training and support Health and wellbeing programme Free onsite parking Additional Information: If you feel you have the experience and knowledge we're looking for we would love to hear from you. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. Please click on the APPLY button to submit your CV for this role. Candidates with experience of: Quality Technician, Quality Control Inspector, Quality Inspector, Manufacturing Quality Assurance Technician, QC Analyst, Manufacturing Quality Analyst, Production Quality Assurance Specialist, may also be considered for this role.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions.
Jul 25, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions.
Department: INFORMATION TECHNOLOGY City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE The Retail Planning Systems Consultant sits within the IT, Planning & Merchandising domain-aligned team and operates within one of two scrums. The role is responsible for the hands on engineering, configuration, and maintenance of planning and merchandising solutions across Burberry's end to end processes, including allocation, replenishment and forecasting. Working closely with the Delivery Manager, Business Analysts, and Solution Architects, this role delivers change and continuous improvement items from the product team's backlog, while also contributing technical engineering capacity to Planning & Merchandising-related programmes. The role is expected to validate and challenge partner output, engineering estimates, and solution designs, strengthening Burberry's ability to hold third party delivery to account. It also supports the shift toward DevOps maturity within the scrum by owning and embedding engineering standards across both internal and outsourced resources. This role is critical to building retained, in house engineering capability in a domain where system reliability is essential to commercial operations providing deep Board platform expertise that enables the scrum to operate without over reliance on external resources and ensuring continuity of knowledge across business critical capabilities. Purpose To deliver and configure business critical planning and merchandising capabilities as part of their domain aligned product team, ensuring solutions are reliable, scalable, and aligned to business priorities. The Retail Planning Systems Consultant provides hands on engineering and configuration expertise across the Board platform, delivering change and continuous improvement items from the product team's backlog. The role validates and challenges partner output and engineering estimates, supports the shift toward DevOps maturity by owning engineering standards within the scrum, and contributes technical capacity to Board related programmes where required. RESPONSIBILITIES Configure and develop solutions supporting planning and merchandising processes (e.g. forecasting, allocation, replenishment, open to buy), using platforms such as Board and related tooling. Operate within a scrum team delivering backlog items and supporting live services. Engage in sprint ceremonies (planning, refinement, retrospectives, demos), providing the technical voice on feasibility, dependencies, and delivery approach. Deliver both change (enhancements, improvements) and run (defect resolution, stability) activities within the team backlog. Translate business requirements (from Business Analysts) into robust configurations, calculations, and workflows. Work under the direction of the Senior Product & Delivery Manager to execute backlog priorities and deliver agreed outcomes. Contribute technical engineering capacity to Planning & Merchandising related programmes (e.g. major platform changes, re platforming initiatives) when demand requires support beyond the product team's standard backlog. Collaborate with Solution Architects to ensure solutions align to enterprise architecture standards, integration patterns, and data models. Support integrations between domain platforms and enterprise systems (e.g. SAP, PLM, data platforms), recognising the high level of dependency across the domain. Identify and decentralise platform risks (e.g. technical debt, performance degradation, upgrade dependencies) to the Senior Product & Delivery Manager, contributing to the team's risk and dependency management. Troubleshoot and resolve platform issues, ensuring minimal disruption to business critical planning and merchandising processes. Contribute to backlog refinement and estimation, providing technical input on feasibility, effort, and risks. Support testing activities (unit, integration, business validation) to ensure solutions meet functional and non functional requirements. Maintain clear documentation of platform configurations, models, and processes to support operational continuity. Oversee and direct third party engineering resources operating within the scrum, ensuring delivery quality, adherence to engineering standards, and alignment to backlog priorities. Provide technical challenge and assurance on partner outputs, estimates and solution approaches. Participate in the engineering community of practice across Burberry IT, sharing knowledge and aligning to enterprise wide engineering standards and tooling expectations. PERSONAL PROFILE Configuration or engineering capacity. Strong understanding of planning and merchandising processes (e.g. allocation, replenishment, forecasting, open to buy). Experience working within Agile or scrum based delivery teams. Familiarity with integrated enterprise environments (e.g. SAP, PLM, data platforms). Ability to translate business requirements into scalable and maintainable technical solutions. Strong problem solving capability, particularly in diagnosing and resolving live platform issues. Hands on engineering mindset, with focus on delivery rather than architectural ownership.
Jul 22, 2026
Full time
Department: INFORMATION TECHNOLOGY City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE The Retail Planning Systems Consultant sits within the IT, Planning & Merchandising domain-aligned team and operates within one of two scrums. The role is responsible for the hands on engineering, configuration, and maintenance of planning and merchandising solutions across Burberry's end to end processes, including allocation, replenishment and forecasting. Working closely with the Delivery Manager, Business Analysts, and Solution Architects, this role delivers change and continuous improvement items from the product team's backlog, while also contributing technical engineering capacity to Planning & Merchandising-related programmes. The role is expected to validate and challenge partner output, engineering estimates, and solution designs, strengthening Burberry's ability to hold third party delivery to account. It also supports the shift toward DevOps maturity within the scrum by owning and embedding engineering standards across both internal and outsourced resources. This role is critical to building retained, in house engineering capability in a domain where system reliability is essential to commercial operations providing deep Board platform expertise that enables the scrum to operate without over reliance on external resources and ensuring continuity of knowledge across business critical capabilities. Purpose To deliver and configure business critical planning and merchandising capabilities as part of their domain aligned product team, ensuring solutions are reliable, scalable, and aligned to business priorities. The Retail Planning Systems Consultant provides hands on engineering and configuration expertise across the Board platform, delivering change and continuous improvement items from the product team's backlog. The role validates and challenges partner output and engineering estimates, supports the shift toward DevOps maturity by owning engineering standards within the scrum, and contributes technical capacity to Board related programmes where required. RESPONSIBILITIES Configure and develop solutions supporting planning and merchandising processes (e.g. forecasting, allocation, replenishment, open to buy), using platforms such as Board and related tooling. Operate within a scrum team delivering backlog items and supporting live services. Engage in sprint ceremonies (planning, refinement, retrospectives, demos), providing the technical voice on feasibility, dependencies, and delivery approach. Deliver both change (enhancements, improvements) and run (defect resolution, stability) activities within the team backlog. Translate business requirements (from Business Analysts) into robust configurations, calculations, and workflows. Work under the direction of the Senior Product & Delivery Manager to execute backlog priorities and deliver agreed outcomes. Contribute technical engineering capacity to Planning & Merchandising related programmes (e.g. major platform changes, re platforming initiatives) when demand requires support beyond the product team's standard backlog. Collaborate with Solution Architects to ensure solutions align to enterprise architecture standards, integration patterns, and data models. Support integrations between domain platforms and enterprise systems (e.g. SAP, PLM, data platforms), recognising the high level of dependency across the domain. Identify and decentralise platform risks (e.g. technical debt, performance degradation, upgrade dependencies) to the Senior Product & Delivery Manager, contributing to the team's risk and dependency management. Troubleshoot and resolve platform issues, ensuring minimal disruption to business critical planning and merchandising processes. Contribute to backlog refinement and estimation, providing technical input on feasibility, effort, and risks. Support testing activities (unit, integration, business validation) to ensure solutions meet functional and non functional requirements. Maintain clear documentation of platform configurations, models, and processes to support operational continuity. Oversee and direct third party engineering resources operating within the scrum, ensuring delivery quality, adherence to engineering standards, and alignment to backlog priorities. Provide technical challenge and assurance on partner outputs, estimates and solution approaches. Participate in the engineering community of practice across Burberry IT, sharing knowledge and aligning to enterprise wide engineering standards and tooling expectations. PERSONAL PROFILE Configuration or engineering capacity. Strong understanding of planning and merchandising processes (e.g. allocation, replenishment, forecasting, open to buy). Experience working within Agile or scrum based delivery teams. Familiarity with integrated enterprise environments (e.g. SAP, PLM, data platforms). Ability to translate business requirements into scalable and maintainable technical solutions. Strong problem solving capability, particularly in diagnosing and resolving live platform issues. Hands on engineering mindset, with focus on delivery rather than architectural ownership.
