113 jobs found

About the Role Grade Level (for internal use): 11 The Team: Product Platform Design (PPD) is responsible for the design, build, and evolution of SPDJI's core product platforms that support index creation, calculation, rebalance, analytics, and distribution. PPD operates using a product-led, service-based delivery model and is organised into value streams aligned to major business domains. The team works closely with Index Management, R&D, Operations, and Technology to deliver scalable, reusable platforms that support the full index lifecycle across asset classes. This role sits within the Equity value stream and will focus on the data functionality embedded within T3, SPDJI's core equity index calculation platform. T3 supports key parts of the index lifecycle, including corporate actions, data capture, validation, transformation, and rebalance implementation. The team is evolving its platforms to improve automation, simplify legacy processes, and align with the broader Data Platforms strategy where appropriate. This creates an opportunity for a Product Owner / Business Analyst who can connect business needs, data dependencies, operational workflows, and technology delivery in a practical and structured way. The Impact We are recruiting a Technical Product Owner - Equity Calculation and Data to help shape and deliver enhancements across equity index calculation and related data capabilities. This is a hybrid Product Owner / Business Analyst role, working closely with the Value Stream Lead and agile delivery teams to define priorities, translate requirements, and support delivery of platform improvements. The successful candidate will play a significant role in improving efficiency within the equity index calculation domain by using product ownership, business analysis, and analytical judgement to simplify complex workflows, improve data quality, and support more scalable platform delivery. This role requires someone who can work with incomplete or evolving information, identify practical options, and communicate complex topics clearly to both technical and non-technical stakeholders. The individual will also be expected to build strong relationships across PPD, Index Management, R&D, Operations, Technology, and Data Platform teams, influencing peers and immediate leadership to achieve defined goals. Responsibilities Partner with the Value Stream Lead on roadmap input, prioritisation, and delivery planning. Gather, analyse, and translate business requirements into epics, features, user stories, and clear acceptance criteria. Own and manage the agile team backlog in Azure DevOps (ADO), ensuring work is clearly defined, prioritised, and ready for delivery. Work closely with Index Management, R&D, Operations, Technology, and Data Platform teams to understand requirements, dependencies, and delivery impacts. Act as a translator between business and technology teams, tailoring communication for different audiences and simplifying complex information. Support agile ceremonies, including refinement, planning, reviews, and retrospectives. Perform hands-on user acceptance testing (UAT) to confirm delivered functionality meets business requirements. Assess embedded and legacy data processes within T3 and identify opportunities to improve automation, reduce manual effort, and simplify operational workflows. Use analytical judgement to evaluate different solution options, make recommendations, and influence stakeholder buy-in based on business value, risk, and delivery impact. Identify cross-platform dependencies and collaborate with other Product Owners across PPD to support alignment and avoid fragmented ownership. Support longer-term platform evolution while balancing short-term operational stability and business continuity. Contribute professional expertise to help improve team knowledge, support junior colleagues where appropriate, and model S&P Global's purpose and values in day-to-day work. All employees are required to work from the office a minimum of 2 days per week. What We're Looking For Basic Required Qualifications Experience as a Product Owner, Business Analyst, or hybrid PO/BA in an agile environment. Strong understanding of index products, index calculation workflows, and operational processes. Experience working with data-heavy platforms, workflows, or systems where data ingestion, validation, transformation, and quality are important to business outcomes. Comfortable engaging in technical discussions and translating complex requirements into clear, actionable delivery items. Experience managing backlogs using ADO or equivalent tools. Strong analytical skills, with the ability to assess requirements, identify dependencies, and recommend practical solutions. Strong stakeholder management skills, with the ability to build relationships across teams and influence peers and immediate leadership. Ability to work effectively with incomplete, changing, or conflicting information and identify optio

Today, Spotify processes more than a billion payments annually. Our payments' vision is that money flows seamlessly, efficiently and safely across the Spotify community, so that users can easily pay for products and services from Spotify and creators, anywhere across our platform, using the payment products they prefer and creators can get paid efficiently as they monetise across the increasingly diverse range of opportunities on the Spotify platform. The Global Payments team is responsible for leading the growth, stability and strategic direction of Spotify's approach to payments globally. We act as central in-house payment specialists who support the rest of Spotify by setting up, managing and optimizing payments across the company. Our payments platform supports a multitude of business lines such as Premium, Ad Studio, Podcast Advertising, Live ticketing and more. We partner closely with both internal (e.g. Product, R&D, Legal, Finance, Customer Service, Subscriber Growth) and external stakeholders (e.g. PSPs, Payment Networks, APM providers, Issuers, and regulators) to provide the global payments service that enables our fans, creators and advertisers to pay and be paid. Payments Strategy and Innovation The team is responsible for the development and execution of Spotify's long-term payments strategy, enabling the transition from a Premium subscription payments service to a pan-Spotify platform across a range of pay-in/pay-out transactional use cases for consumers, creators and advertisers.The team leads the exploration of key payment innovations including blockchain/crypto/stablecoins/CBDC & DeFi, Open Banking & A2A payments, In-App & Platform Payments, micropayments and embedded finance. Payments Strategy and Planning The team is responsible for the development of Spotify's 18-24 month strategic plan, overseeing the planning, prioritization and delivery of payment initiatives to ensure the successful execution of our payments strategy. This involves collaborating with external partners and global teams across Spotify as well as responding to external payment trends and regulation to define our strategic priorities and key initiatives. Partnerships, Payment Operations and Global Optimization The team manages today's payments business, in line with Spotify's business goals and payment strategy. We work directly with 20+ payment partners to enable payments across Spotify. In addition, the team ensures Spotify has integrated and established operational processes for accepting, making and managing payments. Finally, optimizing payments across all use cases is paramount to enable Spotify's growth ambitions, at global scale. Payments Fraud and Analytics The team is tasked with making payments safe while maintaining a seamless and efficient user experience for Spotify's users. It implements and maintains machine learning models and rule sets to screen transactions for fraud, and enforces actions against fraudulent actors. The team leverages sophisticated techniques on large sets of data to create practical business insights and recommendations that inform our payments optimisation strategy. Lastly, it interacts with other areas of the business to assess and mitigate fraud risks of new initiatives, in addition to proactively screening for new and emerging trends to fraud prevention in the industry. Hey, wanna join the band? Fresh opportunities Location Job type 1 jobs in all locations in all job types These values are the foundation of everything we do. They're our bassline-the constant rhythm that keeps us in sync while we improvise and innovate. Everything we do revolves around creating meaningful impact. It's how we measure success, reward excellence, and grow together. Compensation and benefits should support innovative and passionate people. We believe in fair pay, differentiation based on impact, and equal access to benefits regardless of seniority.

Senior Analyst - Quality Control (Microbiology) This role requires the successful candidate to be based at our Leeds facility Monday - Friday each week. Key Responsibilities Lead and support Out of Specification (OOS) investigations and root cause analysis activities. Perform QC compliance gap assessments against relevant pharmacopoeial and regulatory requirements. Support method optimisation, verification, validation and transfer activities. Review validation, stability and risk assessment reports. Prepare and review technical transfer protocols and reports. Participate in CAPA implementation, change controls and continuous improvement programmes. Support audit readiness activities and contribute during regulatory and customer audits. Represent Quality Control with key internal stakeholders including Production, R&D and Project Management teams. Contribute to New Product Development (NPD) projects and QC deliverables. Provide coaching, training and technical support to colleagues while deputising for Team Leaders when required. Maintain compliance with GMP, Quality Management Systems and company procedures. About You Degree in Microbiology or equivalent relevant experience. Strong Microbiology Skills and experience in performing Microbiology laboratory work such as Preservative efficacy testing, total viable counts, environmental monitoring and water testing Significant experience working within a GMP laboratory environment. Strong understanding of analytical testing, method validation and laboratory compliance requirements. Experience leading investigations, CAPAs and continuous improvement initiatives. Excellent report writing, problem-solving and risk assessment skills. Ability to work independently whilst managing complex technical issues. Strong communication and stakeholder management capabilities. Strong Team work and organisation skills. Experience in scheduling and planning team activities. 4+ years' experience in a Quality Control analytical laboratory environment. Experience supporting regulatory inspections and customer audits. Leadership, coaching or mentoring experience. Experience supporting pharmaceutical product development or technical transfer activities. At Rosemont, we believe great benefits go beyond salary. That's why our offering is shaped by what our people truly value: Healthcare Cash Plan - Personal cover to support your health and wellbeing 3% Employee / 5% Company Pension Contribution - Helping you plan for the future 26 Days Annual Leave + Bank Holidays Flexible Working - Including hybrid and flexible working hours available. Free On-Site Parking - Convenient access to our Leeds facility Rosemont Rewards Platform - Discounts, free perks, and wellbeing tools for all employees We are committed to fostering an environment of enablement where our people can grow, develop their talents, and pursue meaningful career paths. By placing patients and customers at the heart of everything we do, we drive high performance through accountability, consistency, and a strong governance structure. We champion inclusion, community, and a rewarding employee experience - creating a culture that supports development, celebrates achievement, and empowers individuals to thrive. Diversity & Inclusion is integral to our culture and reflecting the patients we serve. At Rosemont, we believe equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.

We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Role/Team overview In Advertising Technology we're looking for a Test Analyst to get hands on with the latest changes and developments in the products that shape ad delivery across Sky; from Sky Go to AdSmart, and all things in-between. What you'll do Design and execut e end-to-end tests for Ad Tech and media delivery solutions. Work within a squad to clarify expected system behaviour by reviewing requirements and design documents for testability, and v alid ate integrations between applications, players, advertising platforms and third-party systems. Investigate issues using logs, network traces and debugging tools, a nalysing ad requests, ad responses and tracking behaviour Manag e defects through investigation, triage and resolution with Engineering teams. Support release readiness, production validation and go-live activities, reviewing Definition of Done with the squad Report on test execution, progress, and provide clear updates to Test Leads and stakeholders. What you'll bring Essential criteria: E STQ B Foundation certification Proven e xperience creating, maintaining and executing test cases, test packs and defects , demonstrating complete coverage of business and technical requirements. Evidence of strong test analysis skills using APIs, JSON/XML, logs, network traces and debugging tools such as Charles Proxy. Experience testing across multiple platforms, including mobile, web, streaming and connected TV devices. E xperience validating complex integrations between applications, with a track record of performing functional, integration, system, regression and end-to-end testing across platforms, third-party suppliers and backend services. Experience using Jira and Zephyr or appropriate test management tools , and responsibility for multiple test workstreams in an Agile environment. Desirable skills and experience: Experience testing OTT, streaming, video or media platforms. Knowledge of Ad Tech ecosystems, including DAI, CSAI, SSAI, Programmatic Advertising and audience targeting. Experience with advertising and measurement platforms such as FreeWheel, AdServe, DV360, TTD, Beeswax or similar. Knowledge of video and advertising standards such as HLS, DASH, VAST, VMAP and SCTE. Experience supporting production releases, launch readiness, production validation and operational support activities. Experience using monitoring and log analysis tools such as CloudWatch, Splunk, Kibana or similar. Understanding of GDPR, consent management and privacy-focused advertising solutions. Basic scripting, automation or test tooling experience (Python or equivalent). Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to

Role Title: Network Infrastructure Specialist / Assoc Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist / Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for its inclusion in and diversity in business performance. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO Network Infrastructure Specialist/Associate Manager We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise: Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting: Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting: Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance: Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership: Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects. Experience with Artificially Intelligence and its application/use on Networkling infrastructure About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Job Description Role Title: Network Infrastructure Specialist / Assoc Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Specialist / Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for its inclusion in and diversity in business performance. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO Network Infrastructure Specialist/Associate Manager We are seeking a highly skilled and experiencedNetwork Analyst/Architectto join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Qualification Key Responsibilities Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects. Experience with Artificially Intelligence and its application/use on Networkling infrastructure Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We are proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit .

Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The Role We are hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of approximately 50 accounts and a £2.5M ARR book of business across UK mid-market healthcare organisations. This is a full-ownership commercial role. You will carry an ambitious quota covering NRR, renewal, and expansion, manage your own pipeline, forecast accurately, and work in close partnership with Account Executives to grow your book. You are not a support function - you are a revenue owner. The right person for this role has thrived in a high-volume, multi-product SaaS environment where they were expected to carry a real number, manage pipeline with rigour, and proactively position multiple SKUs to existing accounts. You are energised by working across a large portfolio simultaneously, you spot commercial signals early, and you know how to move an account from adoption to expansion without waiting to be asked. What you'll do Own your commercial pipeline Carry and forecast a renewal and expansion pipeline across your full portfolio. Hit your number. Build and maintain expansion hypotheses for every account - backed by usage depth, adoption maturity, and stakeholder readiness - and convert them into revenue. Position the full Heidi product suite proactively to existing accounts, identifying the right SKU fit and sequencing multi-product conversations with confidence. Partner closely with your aligned Account Executives on upsell and cross-sell: bring the account context, co-develop the commercial approach, and close together. Manage renewal processes end to end - from early risk identification through negotiation and signature - without defaulting to your AE for the hard conversations. Manage a high-volume portfolio with rigour Own approximately 50 accounts simultaneously. Operate with a clear prioritisation model that keeps at-risk accounts protected, healthy accounts growing, and no account left unattended. Maintain accurate account health data, forecasts, and pipeline in HubSpot. Your book should be readable by anyone on the team without a briefing from you. Build and execute account-specific success plans that map customer goals to measurable outcomes, reviewed at predictable cadences. Run high-quality QBRs that quantify value delivered, surface the next commercial opportunity, and create exec-level alignment. Drive adoption and outcomes Take accounts from pilot through full deployment, leading implementation coordination, training waves, and clinical workflow integration. Use usage data and adoption signals to intervene early - before a customer knows they have a problem. Translate data into clear, customer-ready narratives. Apply structured change management: training cadences, competency checks, and workflow reinforcement - to move clinicians from activation to habit. Work with Customer Success Associates where available, providing clear direction and maintaining full accountability for outcomes. Manage risk proactively Identify churn risk from leading indicators - usage drop, stakeholder change, disengagement, competitive noise - not from NPS surveys or lagging signals. Surface risk early internally with a clear diagnosis and a plan, not just a flag. Own recovery plans for at-risk accounts and execute them without waiting for escalation. Collaborate and contribute Maintain a tight, professional working relationship with your AE counterpart. Align on account strategy, share intelligence, and move in the same direction commercially. Advocate for customer needs internally with clarity, evidence, and prioritisation - not volume. Contribute to playbooks, commercial frameworks, and team knowledge that make the wider CS team sharper. What we're looking for Commercial track record in SaaS: 3-5+ years in a customer success or commercial account management role at a B2B SaaS company. You have carried a real quota, managed pipeline, and hit expansion and renewal targets in a multi-stakeholder environment. Multi-product fluency: Experience positioning and expanding across multiple SKUs within an existing customer base. You understand how to sequence a multi-product conversation and build the commercial case for each product. High-volume portfolio management: Comfortable owning a large book of accounts simultaneously without letting anything fall through the cracks. You have a system, and it works. Pipeline discipline: You forecast accurately, update your CRM without being asked, and can walk anyone through your book at any time. Pipeline hygiene is not an admin task for you - it is how you think. AE collaboration: You know how to work with a sales partner - sharing account intelligence, aligning on commercial approach, and closing together. You do not wait for the AE to initiate; you bring them in at the right moment. Proactive commercial instinct: You spot expansion signals before the customer asks for more. You build hypotheses, bring evidence, and move accounts forward without being prompted. Renewal ownership: You lead renewal conversations yourself, including the hard ones. You build value narratives from outcome data and can hold a commercial conversation without defaulting to your AE. Data literacy: You use usage and adoption data to make decisions, build customer narratives, and support commercial conversations. You do not need an analyst to tell you what is happening in your portfolio. Healthcare a meaningful advantage: Familiarity with clinical workflows, NHS or private healthcare operations, or health system procurement helps you ramp faster and earn credibility with clinical stakeholders sooner. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day. Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi's stipend. Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. Fertility support. £7,000 one-off payment, eligibility applies. Learning & development. £700 per year for courses, books, memberships, conferences and more. Home office budget. of £500 one-off to set up a workspace you actually want to work in. Recharge days. after major milestones and busy periods so you can reset and come back strong. Work from anywhere. for up to 4 weeks per year, wherever the world takes you. Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences . click apply for full job details

Company Description PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a balance between stability and innovation to both clients and employees. We focus on delivering quality and on time services across a variety of therapeutic indications. Job Description We are looking for a part time freelance Senior Compensation Analyst to implement, manage and improve our compensation and benefits programs. The individual will oversee the day to day analysis, execution, and communication of global pay and benefits. This is a part time (20 hours per week) contracting role. Responsibilities Define a fair, equitable and competitive total compensation and benefits package that fits and is aligned with the company's strategy, business goals and talent needs. Develop a consistent compensation philosophy in line with the work culture and organizational objectives. Utilize various methods and techniques to make data based decisions on direct, indirect financial and nonfinancial compensation plans. Support the Training & Resourcing team with recruitment and talent management activities. Support the Finance team with budgets, year end bonus incentive payment process and financial analysis of all compensation and benefit plans. Support the Legal team to ensure compliance of compensation and benefit programs with applicable laws and regulations. Participate in salary and labor market surveys to determine prevailing pay rates and benefits. Conduct ongoing research and report on emerging trends, issues and best practices. Assess competitors' compensation and benefits plans and make recommendations for enhancements to existing plans. Provide subject matter expertise and internal support to key stakeholders including department heads, local country management, legal, finance and training & resourcing teams on a variety of compensation and benefit issues. Qualifications Experience working with Workday Core and Advanced Compensation modules, including configuration, data management and annual cycle support. Strong proficiency in Excel, including advanced data analysis for compensation insights and reporting. Solid knowledge of compensation data submission processes, including annual submissions and spot surveys. Practical experience with Mercer and BDO compensation surveys, including data preparation, validation and submission. Proven capability in job matching and benchmarking, leveraging job libraries and market data from multiple vendors. Familiarity with different benchmarking methodologies to ensure market competitiveness and internal alignment. Strong analytical mindset with attention to detail. Ability to work with large datasets and translate insights into actionable outcomes. Structured and process oriented approach to compensation operations. Effective collaboration with HR, Reward and business stakeholders. Preferred experience in tech or pharma high growth environment working with compensation and reward programs in a global, large scale corporate environment. Educated to degree level or equivalent, ideally with a post graduate qualification in a related discipline. Certified Compensation Professional certification is an asset.

Cloud Technical Lead - Marlow, London or Glasgow, UK, Hybrid We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. As a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery of world class SAS services. Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands on support throughout customer engagements - from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents. You will also play a key role in mentoring and training team members, sharing best practices in enterprise application technology, architecture, and support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment to continuous improvement and a proactive mindset will be critical to success in this role. As a Cloud Technical Lead you will: Lead hosted and remotely managed customer projects from kickoff through UAT and go live, ensuring smooth execution and technical oversight throughout the lifecycle. Provide expert consultation for major post deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health. Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices. Act as a SAS Administrator for high complexity or urgent tasks, configure and debug mid tier software, manage container based applications, and develop tools for SAS and third party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Deliver exceptional customer service with a customer first mindset, working directly with clients and coordinating with support teams and vendors to ensure satisfaction. Facilitate knowledge transfer across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth. Ensure all applicable security policies and processes are followed to support the organization's secure software development goals. Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do. Required qualifications Experience writing programs in more than one language (required). Two years of experience in end user and system administrator consulting or providing other first level consulting (required). Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field (or equivalent qualification). Fluent in English. Proof of right to work in the UK is required to be considered for the role. Ability to hold or be eligible to obtain UK Security Clearance (SC or higher). Previous technical experience in at least 4 of the following: SAS Administration or support. AWS and/or Azure. Kubernetes. Systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware. UNIX or Linux supporting enterprise class applications. Managing customers and their expectations. Managing large commercial IT cloud systems. Additional competencies, knowledge and skills Building Customer Loyalty: Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust. Creating a Service Reputation: Designing and implementing service practices that meet customers' and own organization's needs; responding quickly to resolve difficult customer situations and regain customer confidence. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed. SAS Coding. CI/CD.