IT Change Analyst Location: London Working Pattern: Hybrid, 2 days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help you develop your knowledge and build a long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements. You don't need previous experience in a dedicated IT Change Management role. We're looking for someone who is organised, proactive, eager to learn and keen to develop their career in a more structured, process-driven IT role. Working alongside an experienced IT Change and Release Manager, you'll gain exposure to a broad technology environment while helping to maintain service stability, minimise risk and support continuous improvement. What's on offer? Hybrid working, just 2 days per week in the London office Full training and ongoing professional development Opportunity to develop your IT Change Management experience within a global organisation Private medical and dental insurance Pension scheme and flexible benefits package Exposure to global IT projects and enterprise technologies What will you be doing? Supporting the end-to-end IT change management process, ensuring changes are properly reviewed, approved and communicated. Coordinating Change Advisory Board (CAB) meetings, recording decisions and tracking actions. Reviewing change requests to identify potential risks, business impacts and technical dependencies. Maintaining the change schedule and helping teams avoid conflicting technology changes. Working closely with IT Infrastructure, Applications, Security, Service Delivery and Project teams. Supporting change management processes and workflows using Halo ITSM and other service management tools. Monitoring change outcomes, producing reports and identifying opportunities to improve processes. Helping ensure technology changes follow ITIL best practices and appropriate security controls. What are we looking for? Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination. An understanding of ITIL processes, particularly Change, Incident and Problem Management. Experience using IT service management tools, ideally Halo or a similar platform. A general understanding of enterprise technologies such as Microsoft 365, Azure, cloud services and IT infrastructure. Strong organisational skills with excellent attention to detail. Confident communication skills and the ability to work with both technical and non-technical stakeholders. A proactive, collaborative approach and a genuine interest in improving IT processes. You don't need to be a technical specialist in every area. We're looking for someone who can understand how technology changes affect the wider business, ask the right questions and help teams deliver changes safely and efficiently. Interested in developing your career in IT Change Management? Apply today to find out more about this opportunity and how you could take the next step in your IT career. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven't heard from us within 48 hours, please assume your application has been unsuccessful on this occasion.
Nov 01, 2026
Full time
IT Change Analyst Location: London Working Pattern: Hybrid, 2 days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help you develop your knowledge and build a long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements. You don't need previous experience in a dedicated IT Change Management role. We're looking for someone who is organised, proactive, eager to learn and keen to develop their career in a more structured, process-driven IT role. Working alongside an experienced IT Change and Release Manager, you'll gain exposure to a broad technology environment while helping to maintain service stability, minimise risk and support continuous improvement. What's on offer? Hybrid working, just 2 days per week in the London office Full training and ongoing professional development Opportunity to develop your IT Change Management experience within a global organisation Private medical and dental insurance Pension scheme and flexible benefits package Exposure to global IT projects and enterprise technologies What will you be doing? Supporting the end-to-end IT change management process, ensuring changes are properly reviewed, approved and communicated. Coordinating Change Advisory Board (CAB) meetings, recording decisions and tracking actions. Reviewing change requests to identify potential risks, business impacts and technical dependencies. Maintaining the change schedule and helping teams avoid conflicting technology changes. Working closely with IT Infrastructure, Applications, Security, Service Delivery and Project teams. Supporting change management processes and workflows using Halo ITSM and other service management tools. Monitoring change outcomes, producing reports and identifying opportunities to improve processes. Helping ensure technology changes follow ITIL best practices and appropriate security controls. What are we looking for? Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination. An understanding of ITIL processes, particularly Change, Incident and Problem Management. Experience using IT service management tools, ideally Halo or a similar platform. A general understanding of enterprise technologies such as Microsoft 365, Azure, cloud services and IT infrastructure. Strong organisational skills with excellent attention to detail. Confident communication skills and the ability to work with both technical and non-technical stakeholders. A proactive, collaborative approach and a genuine interest in improving IT processes. You don't need to be a technical specialist in every area. We're looking for someone who can understand how technology changes affect the wider business, ask the right questions and help teams deliver changes safely and efficiently. Interested in developing your career in IT Change Management? Apply today to find out more about this opportunity and how you could take the next step in your IT career. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven't heard from us within 48 hours, please assume your application has been unsuccessful on this occasion.
As a SAP Test Manager in Bracknell, you will lead SAP testing across Technology work within the Business Services industry, helping change activity move forward with clear, reliable test outcomes. You will plan and coordinate testing so teams can identify issues early and keep delivery on track. Client Details The organisation operates in the Business Services industry in Bracknell. Description Manage UAT and Regression testing across multiple domains. Validate SIT deliverables from delivery vendors Define, document, and own the project test plans, approach, and governance framework across projects and releases, Develop and maintain detailed test plans, schedules, and resourcing models, ensuring alignment with overall delivery and release objectives. Establish and enforce testing standards, frameworks, methodologies, and tools, including test automation where appropriate. Ensure clear entry/exit criteria are agreed and adhered to for all test phases; provide go/no-go recommendations based on results and risk. Lead risk-based testing, identifying, managing, and mitigating quality risks throughout the lifecycle. Collaborate closely with development teams, architects, business analysts, product owners, release managers, and other stakeholders to ensure testing is integrated into the delivery pipeline. Validate integration architecture mainly between SAP and third-party platforms, ensuring testability is built into system design Assess and challenge architectural decisions that may compromise system stability, resilience, or long-term maintainability, acting as a technical authority who can push back on poor design choices. Design and execute resilience testing to ensure primary systems maintain functionality when ancillary systems fail or experience degradation, including verification of failover mechanisms, circuit breakers, and graceful degradation patterns Analyse functional and non-functional requirements for completeness, testability, and alignment with system goals, identifying and articulating gaps in requirements including performance, scalability, reliability, and usability considerations Challenge ambiguous or incomplete specifications before development begins and ensure traceability between requirements, test cases, and defects. Provide high-quality test documentation, including strategies, plans, test cases, results, and closure reports, tailored for both technical and senior business audiences. Manage defect lifecycle, prioritization, and resolution, ensuring issues are tracked and closed effectively. Oversee test environment requirements, readiness, and availability, coordinating with infrastructure and operations teams. Drive continuous improvement in testing practices, tools, automation coverage, and reporting. Act as a single point of accountability for test delivery within the programme, ensuring alignment to release and business outcomes. Serve as the guardian of system stability, ensuring software systems and integrations are production-ready before hardware and vehicle-level testing begins Guide business test users and promote a culture of quality across the programme. Profile A successful 'SAP Test Manager' should have: Required ISTQB or ISEB Foundation Level certification, or an equivalent recognised software testing qualification. Demonstrable SAP test management experience, including ownership of SIT, UAT and regression testing. Proven experience of leading testing within a complex software development and systems integration environment. Demonstrable experience of defining and implementing test strategies, plans, governance frameworks and quality standards. Strong knowledge of software development lifecycles, including Agile and Waterfall delivery, and how testing is integrated within them. Experience of assessing functional and non-functional requirements for completeness, testability and traceability. Knowledge of resilience principles and experience of designing or overseeing resilience testing scenarios. Experience of managing defects, test environments, quality risks and release-readiness reporting. Experience of test automation tools, frameworks and practices, with the ability to identify proportionate opportunities for automation. Ability to produce clear, concise test documentation and communicate complex technical risks to technical and non-technical audiences. Ability to lead and coordinate internal teams, suppliers and stakeholders within a matrix environment, using sound judgement and constructive challenge. Strong understanding of IT infrastructure, application development and systems integration. Desirable Experience of testing connected car services or other software used within an automotive environment. Knowledge of security, performance and compliance testing. Experience of working within a European or international business environment involving multiple suppliers. Proficiency in modern test management, automation and reporting tools. Experience of working in a customer-facing or business-partnering role. Job Offer Temporary contract for intially 6 months. Daily rate of £500-550 a day Inside IR35, dependent on the level of experience. Role based in Bracknell - 2 days a week in the office required. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Nov 01, 2026
Full time
As a SAP Test Manager in Bracknell, you will lead SAP testing across Technology work within the Business Services industry, helping change activity move forward with clear, reliable test outcomes. You will plan and coordinate testing so teams can identify issues early and keep delivery on track. Client Details The organisation operates in the Business Services industry in Bracknell. Description Manage UAT and Regression testing across multiple domains. Validate SIT deliverables from delivery vendors Define, document, and own the project test plans, approach, and governance framework across projects and releases, Develop and maintain detailed test plans, schedules, and resourcing models, ensuring alignment with overall delivery and release objectives. Establish and enforce testing standards, frameworks, methodologies, and tools, including test automation where appropriate. Ensure clear entry/exit criteria are agreed and adhered to for all test phases; provide go/no-go recommendations based on results and risk. Lead risk-based testing, identifying, managing, and mitigating quality risks throughout the lifecycle. Collaborate closely with development teams, architects, business analysts, product owners, release managers, and other stakeholders to ensure testing is integrated into the delivery pipeline. Validate integration architecture mainly between SAP and third-party platforms, ensuring testability is built into system design Assess and challenge architectural decisions that may compromise system stability, resilience, or long-term maintainability, acting as a technical authority who can push back on poor design choices. Design and execute resilience testing to ensure primary systems maintain functionality when ancillary systems fail or experience degradation, including verification of failover mechanisms, circuit breakers, and graceful degradation patterns Analyse functional and non-functional requirements for completeness, testability, and alignment with system goals, identifying and articulating gaps in requirements including performance, scalability, reliability, and usability considerations Challenge ambiguous or incomplete specifications before development begins and ensure traceability between requirements, test cases, and defects. Provide high-quality test documentation, including strategies, plans, test cases, results, and closure reports, tailored for both technical and senior business audiences. Manage defect lifecycle, prioritization, and resolution, ensuring issues are tracked and closed effectively. Oversee test environment requirements, readiness, and availability, coordinating with infrastructure and operations teams. Drive continuous improvement in testing practices, tools, automation coverage, and reporting. Act as a single point of accountability for test delivery within the programme, ensuring alignment to release and business outcomes. Serve as the guardian of system stability, ensuring software systems and integrations are production-ready before hardware and vehicle-level testing begins Guide business test users and promote a culture of quality across the programme. Profile A successful 'SAP Test Manager' should have: Required ISTQB or ISEB Foundation Level certification, or an equivalent recognised software testing qualification. Demonstrable SAP test management experience, including ownership of SIT, UAT and regression testing. Proven experience of leading testing within a complex software development and systems integration environment. Demonstrable experience of defining and implementing test strategies, plans, governance frameworks and quality standards. Strong knowledge of software development lifecycles, including Agile and Waterfall delivery, and how testing is integrated within them. Experience of assessing functional and non-functional requirements for completeness, testability and traceability. Knowledge of resilience principles and experience of designing or overseeing resilience testing scenarios. Experience of managing defects, test environments, quality risks and release-readiness reporting. Experience of test automation tools, frameworks and practices, with the ability to identify proportionate opportunities for automation. Ability to produce clear, concise test documentation and communicate complex technical risks to technical and non-technical audiences. Ability to lead and coordinate internal teams, suppliers and stakeholders within a matrix environment, using sound judgement and constructive challenge. Strong understanding of IT infrastructure, application development and systems integration. Desirable Experience of testing connected car services or other software used within an automotive environment. Knowledge of security, performance and compliance testing. Experience of working within a European or international business environment involving multiple suppliers. Proficiency in modern test management, automation and reporting tools. Experience of working in a customer-facing or business-partnering role. Job Offer Temporary contract for intially 6 months. Daily rate of £500-550 a day Inside IR35, dependent on the level of experience. Role based in Bracknell - 2 days a week in the office required. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Asbestos Analyst Location: Loughborough, East Midlands Salary: £30,000 - £36,000 (depending on experience) Contract: Permanent Full-time A long-established asbestos consultancy is looking to appoint an experienced Asbestos Analyst to support a strong and consistent workload across Loughborough and the wider East Midlands region. With over 30 years in the industry, the company has built an excellent reputation for technical quality, long-standing client relationships, and supporting its site teams. This is an excellent opportunity for an analyst seeking strong earning potential, long-term stability, and a well-structured workload within a respected consultancy. What You'll Be Joining You'll be joining a highly regarded consultancy known for delivering high-quality asbestos services across commercial, industrial, and public sector environments. The business offers realistic workloads, strong operational support, and a genuine focus on staff retention. Salary & Benefits £30,000 - £36,000 salary (DOE) Overtime typically worth an additional £3,900 - £5,760 per year Paid travel time outside the standard working week (typically £3,000 - £4,000 additional earnings annually) 25 days annual leave + bank holidays Company pension scheme Stable and consistent workload Long-term, secure position Supportive management team The Role Undertaking the full range of asbestos analytical duties Carrying out air monitoring, leak testing, reassurance testing, and 4-stage clearances Working across commercial, industrial, and public sector sites Supporting survey teams with Management and Refurbishment & Demolition (R&D) surveys where required Conducting bulk sampling when necessary Producing accurate, compliant reports and site documentation Ensuring all work is completed in accordance with HSG248 and HSG264 guidance Acting as a professional representative of the business on site About You BOHS P403 & P404 (essential) BOHS P402 (preferred) Minimum 2 years' experience working as an Asbestos Analyst Strong understanding of HSG248 and HSG264 guidance Excellent communication and report-writing skills Full UK driving licence Professional, organised, and reliable Why This Role Excellent earning potential through overtime and paid travel Join a consultancy with over 30 years of industry success Structured workload and strong operational support Long-term stability within an established business Supportive and professional working environment For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
Nov 01, 2026
Full time
Asbestos Analyst Location: Loughborough, East Midlands Salary: £30,000 - £36,000 (depending on experience) Contract: Permanent Full-time A long-established asbestos consultancy is looking to appoint an experienced Asbestos Analyst to support a strong and consistent workload across Loughborough and the wider East Midlands region. With over 30 years in the industry, the company has built an excellent reputation for technical quality, long-standing client relationships, and supporting its site teams. This is an excellent opportunity for an analyst seeking strong earning potential, long-term stability, and a well-structured workload within a respected consultancy. What You'll Be Joining You'll be joining a highly regarded consultancy known for delivering high-quality asbestos services across commercial, industrial, and public sector environments. The business offers realistic workloads, strong operational support, and a genuine focus on staff retention. Salary & Benefits £30,000 - £36,000 salary (DOE) Overtime typically worth an additional £3,900 - £5,760 per year Paid travel time outside the standard working week (typically £3,000 - £4,000 additional earnings annually) 25 days annual leave + bank holidays Company pension scheme Stable and consistent workload Long-term, secure position Supportive management team The Role Undertaking the full range of asbestos analytical duties Carrying out air monitoring, leak testing, reassurance testing, and 4-stage clearances Working across commercial, industrial, and public sector sites Supporting survey teams with Management and Refurbishment & Demolition (R&D) surveys where required Conducting bulk sampling when necessary Producing accurate, compliant reports and site documentation Ensuring all work is completed in accordance with HSG248 and HSG264 guidance Acting as a professional representative of the business on site About You BOHS P403 & P404 (essential) BOHS P402 (preferred) Minimum 2 years' experience working as an Asbestos Analyst Strong understanding of HSG248 and HSG264 guidance Excellent communication and report-writing skills Full UK driving licence Professional, organised, and reliable Why This Role Excellent earning potential through overtime and paid travel Join a consultancy with over 30 years of industry success Structured workload and strong operational support Long-term stability within an established business Supportive and professional working environment For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
About The Role FDM is a global business and technology consultancy seeking a Change Manager/Analyst to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Bristol / Edinburgh. Our client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards are adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change Management policies, standards, controls and procedures. Provide governance and oversight of the end-to-end Change Management process. Ensure change activities are conducted in accordance with organisational policies and audit requirements. Identify opportunities to improve change controls, governance and service stability. Act as a subject matter expert for Change Management processes and best practices. Support Change Advisory Boards (CABs) and other governance forums. Change Assurance and Quality Management Review and validate changes to ensure appropriate assessment of risk, impact and implementation approach. Challenge incomplete, inaccurate or poor-quality change submissions. Work directly with Change Owners to improve change quality and planning standards. Ensure appropriate testing, validation, communication and rollback plans are documented. Promote consistency in change risk assessment and categorisation. Monitor and report on change success rates, failed changes and change-related incidents. Identify trends and recurring causes of change failure and drive improvement initiatives. Emergency and Expedited Change Management Govern Emergency and Expedited Change processes. Ensure emergency changes receive appropriate review, approval and documentation. Provide oversight and challenge of high-risk and urgent change activities. Conduct post-implementation reviews of emergency and expedited changes where required. Identify recurring emergency changes and work with stakeholders to improve planning and reduce future occurrences. Monitor compliance with emergency change controls and escalation procedures. Collaboration with Problem and Incident Management Develop strong working relationships with Incident Management and Problem Management teams. Participate in investigations of change-related incidents and service disruptions. Support root cause analysis activities where change is identified as a contributing factor. Own and coordinate post-incident follow-up actions assigned to Change Management following change-related incidents. Ensure actions assigned through Problem Management are tracked, progressed and completed within agreed timescales. Drive accountability across technology teams for implementing corrective and preventative actions. Ensure lessons learned from incidents are embedded into Change Management processes and governance controls. Stakeholder Management Build strong partnerships with: Incident Management Problem Management Service Management Configuration Management Asset Management Enterprise Architecture Information Security Risk and Compliance Application and Infrastructure Teams Delivery and Project Teams Promote adoption of Change Management best practices across Technology Services. Provide coaching and guidance to Change Owners and stakeholders. Influence teams to improve change quality, planning and risk management practices. Reporting, Metrics and Compliance Produce management information and reporting on Change Management performance. Monitor key metrics including: Change success rate Failed changes Emergency change volumes Change-related incidents PIR completion rates Process compliance Identify trends, risks and opportunities for improvement. Support audit and regulatory activities relating to Change Management. Ensure governance and compliance reporting is accurate and timely. About You Experience supporting IT Change Management processes- Review, coordinate and manage technology changes to ensure risks, impacts and implementation plans are properly assessed and documented. Strong stakeholder management skills- Build effective relationships across technology, service management, risk, security and project teams to drive successful change outcomes. Risk and governance awareness- Ensure change activities comply with internal policies, controls and governance standards while minimising operational risk and service disruption. Change reporting and analysis- Monitor change performance metrics, identify trends, investigate change failures and provide recommendations for continuous improvement. Collaboration with Incident and Problem Management teams- Support investigations into change-related incidents, contribute to root cause analysis activities and ensure lessons learned are embedded into future change processes. About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.
Nov 01, 2026
Full time
About The Role FDM is a global business and technology consultancy seeking a Change Manager/Analyst to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Bristol / Edinburgh. Our client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards are adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change Management policies, standards, controls and procedures. Provide governance and oversight of the end-to-end Change Management process. Ensure change activities are conducted in accordance with organisational policies and audit requirements. Identify opportunities to improve change controls, governance and service stability. Act as a subject matter expert for Change Management processes and best practices. Support Change Advisory Boards (CABs) and other governance forums. Change Assurance and Quality Management Review and validate changes to ensure appropriate assessment of risk, impact and implementation approach. Challenge incomplete, inaccurate or poor-quality change submissions. Work directly with Change Owners to improve change quality and planning standards. Ensure appropriate testing, validation, communication and rollback plans are documented. Promote consistency in change risk assessment and categorisation. Monitor and report on change success rates, failed changes and change-related incidents. Identify trends and recurring causes of change failure and drive improvement initiatives. Emergency and Expedited Change Management Govern Emergency and Expedited Change processes. Ensure emergency changes receive appropriate review, approval and documentation. Provide oversight and challenge of high-risk and urgent change activities. Conduct post-implementation reviews of emergency and expedited changes where required. Identify recurring emergency changes and work with stakeholders to improve planning and reduce future occurrences. Monitor compliance with emergency change controls and escalation procedures. Collaboration with Problem and Incident Management Develop strong working relationships with Incident Management and Problem Management teams. Participate in investigations of change-related incidents and service disruptions. Support root cause analysis activities where change is identified as a contributing factor. Own and coordinate post-incident follow-up actions assigned to Change Management following change-related incidents. Ensure actions assigned through Problem Management are tracked, progressed and completed within agreed timescales. Drive accountability across technology teams for implementing corrective and preventative actions. Ensure lessons learned from incidents are embedded into Change Management processes and governance controls. Stakeholder Management Build strong partnerships with: Incident Management Problem Management Service Management Configuration Management Asset Management Enterprise Architecture Information Security Risk and Compliance Application and Infrastructure Teams Delivery and Project Teams Promote adoption of Change Management best practices across Technology Services. Provide coaching and guidance to Change Owners and stakeholders. Influence teams to improve change quality, planning and risk management practices. Reporting, Metrics and Compliance Produce management information and reporting on Change Management performance. Monitor key metrics including: Change success rate Failed changes Emergency change volumes Change-related incidents PIR completion rates Process compliance Identify trends, risks and opportunities for improvement. Support audit and regulatory activities relating to Change Management. Ensure governance and compliance reporting is accurate and timely. About You Experience supporting IT Change Management processes- Review, coordinate and manage technology changes to ensure risks, impacts and implementation plans are properly assessed and documented. Strong stakeholder management skills- Build effective relationships across technology, service management, risk, security and project teams to drive successful change outcomes. Risk and governance awareness- Ensure change activities comply with internal policies, controls and governance standards while minimising operational risk and service disruption. Change reporting and analysis- Monitor change performance metrics, identify trends, investigate change failures and provide recommendations for continuous improvement. Collaboration with Incident and Problem Management teams- Support investigations into change-related incidents, contribute to root cause analysis activities and ensure lessons learned are embedded into future change processes. About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.
About The Role FDM is a global business and technology consultancy seeking a Change Manager/Analyst to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Bristol / Edinburgh. Our client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards are adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change Management policies, standards, controls and procedures. Provide governance and oversight of the end-to-end Change Management process. Ensure change activities are conducted in accordance with organisational policies and audit requirements. Identify opportunities to improve change controls, governance and service stability. Act as a subject matter expert for Change Management processes and best practices. Support Change Advisory Boards (CABs) and other governance forums. Change Assurance and Quality Management Review and validate changes to ensure appropriate assessment of risk, impact and implementation approach. Challenge incomplete, inaccurate or poor-quality change submissions. Work directly with Change Owners to improve change quality and planning standards. Ensure appropriate testing, validation, communication and rollback plans are documented. Promote consistency in change risk assessment and categorisation. Monitor and report on change success rates, failed changes and change-related incidents. Identify trends and recurring causes of change failure and drive improvement initiatives. Emergency and Expedited Change Management Govern Emergency and Expedited Change processes. Ensure emergency changes receive appropriate review, approval and documentation. Provide oversight and challenge of high-risk and urgent change activities. Conduct post-implementation reviews of emergency and expedited changes where required. Identify recurring emergency changes and work with stakeholders to improve planning and reduce future occurrences. Monitor compliance with emergency change controls and escalation procedures. Collaboration with Problem and Incident Management Develop strong working relationships with Incident Management and Problem Management teams. Participate in investigations of change-related incidents and service disruptions. Support root cause analysis activities where change is identified as a contributing factor. Own and coordinate post-incident follow-up actions assigned to Change Management following change-related incidents. Ensure actions assigned through Problem Management are tracked, progressed and completed within agreed timescales. Drive accountability across technology teams for implementing corrective and preventative actions. Ensure lessons learned from incidents are embedded into Change Management processes and governance controls. Stakeholder Management Build strong partnerships with: Incident Management Problem Management Service Management Configuration Management Asset Management Enterprise Architecture Information Security Risk and Compliance Application and Infrastructure Teams Delivery and Project Teams Promote adoption of Change Management best practices across Technology Services. Provide coaching and guidance to Change Owners and stakeholders. Influence teams to improve change quality, planning and risk management practices. Reporting, Metrics and Compliance Produce management information and reporting on Change Management performance. Monitor key metrics including: Change success rate Failed changes Emergency change volumes Change-related incidents PIR completion rates Process compliance Identify trends, risks and opportunities for improvement. Support audit and regulatory activities relating to Change Management. Ensure governance and compliance reporting is accurate and timely. About You Experience supporting IT Change Management processes- Review, coordinate and manage technology changes to ensure risks, impacts and implementation plans are properly assessed and documented. Strong stakeholder management skills- Build effective relationships across technology, service management, risk, security and project teams to drive successful change outcomes. Risk and governance awareness- Ensure change activities comply with internal policies, controls and governance standards while minimising operational risk and service disruption. Change reporting and analysis- Monitor change performance metrics, identify trends, investigate change failures and provide recommendations for continuous improvement. Collaboration with Incident and Problem Management teams- Support investigations into change-related incidents, contribute to root cause analysis activities and ensure lessons learned are embedded into future change processes. About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.
Nov 01, 2026
Full time
About The Role FDM is a global business and technology consultancy seeking a Change Manager/Analyst to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Bristol / Edinburgh. Our client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards are adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change Management policies, standards, controls and procedures. Provide governance and oversight of the end-to-end Change Management process. Ensure change activities are conducted in accordance with organisational policies and audit requirements. Identify opportunities to improve change controls, governance and service stability. Act as a subject matter expert for Change Management processes and best practices. Support Change Advisory Boards (CABs) and other governance forums. Change Assurance and Quality Management Review and validate changes to ensure appropriate assessment of risk, impact and implementation approach. Challenge incomplete, inaccurate or poor-quality change submissions. Work directly with Change Owners to improve change quality and planning standards. Ensure appropriate testing, validation, communication and rollback plans are documented. Promote consistency in change risk assessment and categorisation. Monitor and report on change success rates, failed changes and change-related incidents. Identify trends and recurring causes of change failure and drive improvement initiatives. Emergency and Expedited Change Management Govern Emergency and Expedited Change processes. Ensure emergency changes receive appropriate review, approval and documentation. Provide oversight and challenge of high-risk and urgent change activities. Conduct post-implementation reviews of emergency and expedited changes where required. Identify recurring emergency changes and work with stakeholders to improve planning and reduce future occurrences. Monitor compliance with emergency change controls and escalation procedures. Collaboration with Problem and Incident Management Develop strong working relationships with Incident Management and Problem Management teams. Participate in investigations of change-related incidents and service disruptions. Support root cause analysis activities where change is identified as a contributing factor. Own and coordinate post-incident follow-up actions assigned to Change Management following change-related incidents. Ensure actions assigned through Problem Management are tracked, progressed and completed within agreed timescales. Drive accountability across technology teams for implementing corrective and preventative actions. Ensure lessons learned from incidents are embedded into Change Management processes and governance controls. Stakeholder Management Build strong partnerships with: Incident Management Problem Management Service Management Configuration Management Asset Management Enterprise Architecture Information Security Risk and Compliance Application and Infrastructure Teams Delivery and Project Teams Promote adoption of Change Management best practices across Technology Services. Provide coaching and guidance to Change Owners and stakeholders. Influence teams to improve change quality, planning and risk management practices. Reporting, Metrics and Compliance Produce management information and reporting on Change Management performance. Monitor key metrics including: Change success rate Failed changes Emergency change volumes Change-related incidents PIR completion rates Process compliance Identify trends, risks and opportunities for improvement. Support audit and regulatory activities relating to Change Management. Ensure governance and compliance reporting is accurate and timely. About You Experience supporting IT Change Management processes- Review, coordinate and manage technology changes to ensure risks, impacts and implementation plans are properly assessed and documented. Strong stakeholder management skills- Build effective relationships across technology, service management, risk, security and project teams to drive successful change outcomes. Risk and governance awareness- Ensure change activities comply with internal policies, controls and governance standards while minimising operational risk and service disruption. Change reporting and analysis- Monitor change performance metrics, identify trends, investigate change failures and provide recommendations for continuous improvement. Collaboration with Incident and Problem Management teams- Support investigations into change-related incidents, contribute to root cause analysis activities and ensure lessons learned are embedded into future change processes. About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.
Asbestos Surveyor / Analyst Location: Birmingham, West Midlands Salary: £35,000 - £40,000 (depending on experience) Contract: Permanent Full-time A well-established UKAS-accredited asbestos consultancy is looking to appoint an experienced Asbestos Surveyor / Analyst to support a busy and expanding workload across Birmingham and the wider Midlands region. This is an excellent opportunity for a dual-qualified professional seeking strong job security, varied work, and long-term progression. This role offers a balanced mix of surveying and analytical duties across commercial, industrial, and public sector sites. What You'll Be Joining You'll be joining a reputable consultancy known for delivering high-quality asbestos services and maintaining a strong focus on compliance, staff wellbeing, and structured workloads. The company offers a supportive environment with clear progression routes. Salary & Benefits £35,000 - £40,000 salary (DOE) Company vehicle or car allowance 22-25 days annual leave + bank holidays Company pension scheme Ongoing training and development Overtime opportunities available Stable, long-term workload Supportive management team The Role Carrying out Management and Refurbishment & Demolition (R&D) asbestos surveys Undertaking air monitoring, including 4-stage clearances and reoccupation certification Conducting bulk sampling and ensuring compliance with procedures Producing accurate, compliant reports in line with HSG264 and HSG248 Managing workload across multiple sites Liaising with clients, contractors, and internal teams Maintaining high standards of health & safety and quality About You BOHS P402, P403 & P404 (essential) Full UK driving licence Experience working in a dual Surveyor / Analyst role Strong understanding of asbestos legislation and compliance Professional, organised, and reliable Strong communication skills Why This Role Competitive salary for a dual-role position Varied and engaging workload across multiple sectors Strong benefits package Long-term stability within a growing consultancy Supportive and well-managed environment For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
Nov 01, 2026
Full time
Asbestos Surveyor / Analyst Location: Birmingham, West Midlands Salary: £35,000 - £40,000 (depending on experience) Contract: Permanent Full-time A well-established UKAS-accredited asbestos consultancy is looking to appoint an experienced Asbestos Surveyor / Analyst to support a busy and expanding workload across Birmingham and the wider Midlands region. This is an excellent opportunity for a dual-qualified professional seeking strong job security, varied work, and long-term progression. This role offers a balanced mix of surveying and analytical duties across commercial, industrial, and public sector sites. What You'll Be Joining You'll be joining a reputable consultancy known for delivering high-quality asbestos services and maintaining a strong focus on compliance, staff wellbeing, and structured workloads. The company offers a supportive environment with clear progression routes. Salary & Benefits £35,000 - £40,000 salary (DOE) Company vehicle or car allowance 22-25 days annual leave + bank holidays Company pension scheme Ongoing training and development Overtime opportunities available Stable, long-term workload Supportive management team The Role Carrying out Management and Refurbishment & Demolition (R&D) asbestos surveys Undertaking air monitoring, including 4-stage clearances and reoccupation certification Conducting bulk sampling and ensuring compliance with procedures Producing accurate, compliant reports in line with HSG264 and HSG248 Managing workload across multiple sites Liaising with clients, contractors, and internal teams Maintaining high standards of health & safety and quality About You BOHS P402, P403 & P404 (essential) Full UK driving licence Experience working in a dual Surveyor / Analyst role Strong understanding of asbestos legislation and compliance Professional, organised, and reliable Strong communication skills Why This Role Competitive salary for a dual-role position Varied and engaging workload across multiple sectors Strong benefits package Long-term stability within a growing consultancy Supportive and well-managed environment For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
Asbestos Surveyor / Analyst Location: Southampton, Hampshire Salary: Up to £38,000 (depending on experience) Contract: Permanent Full-time A well-established UKAS-accredited asbestos consultancy is looking to appoint an experienced Asbestos Surveyor / Analyst to support a busy and growing workload across Southampton and the wider South Coast region. This is an excellent opportunity for a dual-qualified professional seeking a varied role, structured workload, and long-term stability. This position offers a genuine dual role, combining both surveying and analytical duties across commercial, domestic, and public sector sites. What You'll Be Joining You'll be joining a respected consultancy known for delivering high-quality asbestos services across the South Coast. The company promotes a supportive working environment, realistic workloads, and ongoing investment in staff development. Salary & Benefits Up to £38,000 salary (DOE) Company vehicle or car allowance 22-25 days annual leave + bank holidays Company pension scheme Ongoing training and development Overtime opportunities available Stable, long-term workload Supportive management team The Role Carrying out Management, Refurbishment & Demolition (R&D) asbestos surveys in line with HSG264 Undertaking air monitoring, including 4-stage clearances and reoccupation certification Conducting bulk sampling and ensuring compliance with procedures Producing accurate, compliant reports in line with HSG264 and HSG248 Managing workload across multiple sites throughout the South Coast region Liaising with clients, contractors, and internal teams Maintaining high standards of health & safety and quality About You BOHS P402, P403 & P404 (essential) Experience working in a dual Surveyor / Analyst role Strong understanding of asbestos legislation and compliance Ability to manage workload independently Full UK driving licence Professional, organised, and reliable Why This Role Strong salary for a dual-role position Varied workload across multiple sectors Structured and well-managed workload Long-term stability within a growing consultancy Supportive and professional working environment For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
Nov 01, 2026
Full time
Asbestos Surveyor / Analyst Location: Southampton, Hampshire Salary: Up to £38,000 (depending on experience) Contract: Permanent Full-time A well-established UKAS-accredited asbestos consultancy is looking to appoint an experienced Asbestos Surveyor / Analyst to support a busy and growing workload across Southampton and the wider South Coast region. This is an excellent opportunity for a dual-qualified professional seeking a varied role, structured workload, and long-term stability. This position offers a genuine dual role, combining both surveying and analytical duties across commercial, domestic, and public sector sites. What You'll Be Joining You'll be joining a respected consultancy known for delivering high-quality asbestos services across the South Coast. The company promotes a supportive working environment, realistic workloads, and ongoing investment in staff development. Salary & Benefits Up to £38,000 salary (DOE) Company vehicle or car allowance 22-25 days annual leave + bank holidays Company pension scheme Ongoing training and development Overtime opportunities available Stable, long-term workload Supportive management team The Role Carrying out Management, Refurbishment & Demolition (R&D) asbestos surveys in line with HSG264 Undertaking air monitoring, including 4-stage clearances and reoccupation certification Conducting bulk sampling and ensuring compliance with procedures Producing accurate, compliant reports in line with HSG264 and HSG248 Managing workload across multiple sites throughout the South Coast region Liaising with clients, contractors, and internal teams Maintaining high standards of health & safety and quality About You BOHS P402, P403 & P404 (essential) Experience working in a dual Surveyor / Analyst role Strong understanding of asbestos legislation and compliance Ability to manage workload independently Full UK driving licence Professional, organised, and reliable Why This Role Strong salary for a dual-role position Varied workload across multiple sectors Structured and well-managed workload Long-term stability within a growing consultancy Supportive and professional working environment For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
Asbestos Surveyor / Analyst Location: Bristol / Gloucester / Oxford Salary: Up to £37,000 (depending on experience) Contract: Permanent Full-time A well-established UKAS-accredited asbestos consultancy is looking to appoint an experienced Asbestos Surveyor / Analyst to support a busy and growing workload across Bristol, Gloucester, Oxford, and the surrounding regions. This is an excellent opportunity for a dual-qualified professional seeking a varied workload, long-term stability, and the opportunity to develop within a respected consultancy. This position offers a genuine dual role, combining both surveying and analytical duties across commercial, industrial, education, healthcare, and public sector sites. What You'll Be Joining You'll be joining a respected consultancy with a strong reputation for delivering high-quality asbestos services. The company offers realistic workloads, structured support, and genuine opportunities for professional development. Salary & Benefits Up to £37,000 salary (DOE) Company vehicle or car allowance 22-25 days annual leave + bank holidays Company pension scheme Ongoing training and professional development Overtime opportunities available Structured and manageable workload Long-term, secure position The Role Carrying out Management, Refurbishment & Demolition (R&D) asbestos surveys in line with HSG264 Undertaking air monitoring, including 4-stage clearances, leak testing, reassurance testing, and reoccupation certification in accordance with HSG248 Conducting bulk sampling and ensuring compliance with company procedures Producing accurate and compliant asbestos survey and analytical reports Working across commercial, industrial, healthcare, education, and public sector properties Managing workload independently with support from an established operations team Ensuring all work complies with current legislation and HSE guidance About You BOHS P402, P403 & P404 (essential) Experience working as an Asbestos Surveyor / Analyst Strong understanding of HSG264, HSG248, and asbestos legislation Full UK driving licence Professional, organised, and reliable Strong communication and report-writing skills Why This Role Varied dual-role across multiple sectors Structured workload with strong operational support Long-term career progression opportunities Supportive and well-managed working environment Join a consultancy that values quality and technical excellence For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
Nov 01, 2026
Full time
Asbestos Surveyor / Analyst Location: Bristol / Gloucester / Oxford Salary: Up to £37,000 (depending on experience) Contract: Permanent Full-time A well-established UKAS-accredited asbestos consultancy is looking to appoint an experienced Asbestos Surveyor / Analyst to support a busy and growing workload across Bristol, Gloucester, Oxford, and the surrounding regions. This is an excellent opportunity for a dual-qualified professional seeking a varied workload, long-term stability, and the opportunity to develop within a respected consultancy. This position offers a genuine dual role, combining both surveying and analytical duties across commercial, industrial, education, healthcare, and public sector sites. What You'll Be Joining You'll be joining a respected consultancy with a strong reputation for delivering high-quality asbestos services. The company offers realistic workloads, structured support, and genuine opportunities for professional development. Salary & Benefits Up to £37,000 salary (DOE) Company vehicle or car allowance 22-25 days annual leave + bank holidays Company pension scheme Ongoing training and professional development Overtime opportunities available Structured and manageable workload Long-term, secure position The Role Carrying out Management, Refurbishment & Demolition (R&D) asbestos surveys in line with HSG264 Undertaking air monitoring, including 4-stage clearances, leak testing, reassurance testing, and reoccupation certification in accordance with HSG248 Conducting bulk sampling and ensuring compliance with company procedures Producing accurate and compliant asbestos survey and analytical reports Working across commercial, industrial, healthcare, education, and public sector properties Managing workload independently with support from an established operations team Ensuring all work complies with current legislation and HSE guidance About You BOHS P402, P403 & P404 (essential) Experience working as an Asbestos Surveyor / Analyst Strong understanding of HSG264, HSG248, and asbestos legislation Full UK driving licence Professional, organised, and reliable Strong communication and report-writing skills Why This Role Varied dual-role across multiple sectors Structured workload with strong operational support Long-term career progression opportunities Supportive and well-managed working environment Join a consultancy that values quality and technical excellence For further information or to apply, contact Aidan Morgan or send your CV to for immediate consideration.
Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Role Title: Security AI Operations Engineer Organization: Value Added Services / Security Operations Location: Belfast, Northern Ireland (Hybrid) Role Overview The Security AI Operations Specialist bridges automated AI systems and human security operations. This role is responsible for the day-to-day supervision, quality control, and execution of AI-assisted security workflows. Working alongside the Security Automation & AI Engineering team, the Specialist manages "Human-in-the-Loop" (HITL) triage queues, maintains and updates knowledge bases feeding generative models, audits AI outputs for accuracy, and ensures prioritized investigation tasks are routed seamlessly to front-line security analysts and consultants. Key Responsibilities 1. AI Workflow Supervision & Human-in-the-Loop (HITL) Routing Review and validate low-confidence alert enrichments, threat summaries, and triage recommendations generated by AI agents. Assign, dispatch, and track complex security investigations, policy changes, and incident response playbooks to appropriate Tier 2/3 analysts and consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service. Audit AI retrieval quality and document gaps in knowledge coverage that lead to model hallucinations or poor responses. Perform routine prompt adjustments and template maintenance, submitting structured enhancement tickets to engineering when underlying code changes are required. 3. Quality Assurance & Performance Auditing Regularly audit AI-generated outputs (incident summaries, triage context, customer reports) against human analyst benchmarks to ensure high fidelity and operational safety. Identify recurring false positives or hallucination patterns, collaborating directly with automation engineers to refine model guardrails and prompt evaluation datasets. Track and report on operational KPIs, including Mean Time to Respond (MTTR), task assignment velocity, and analyst AI adoption. 4. Team Enablement & Operational Feedback Train security analysts and services teams on prompt best practices, effective use of internal AI copilots, and feedback submission workflows. Gather front-line feedback and feature requests from security practitioners to help shape the automation engineering roadmap. 5. Sales Partner with the Sales Engineering team to develop and deliver Value-Added Services (VAS) proof-of-values (POVs), clearly demonstrating the business value and impact of these services. Collaborate with Account teams to accelerate time-to-value for Thales solutions among non-VAS customers, strengthening customer adoption, retention, and renewal outcomes. Required Qualifications Education: Bachelor's degree, in Computer Science, Cybersecurity, Information Technology, Engineering, or a related field. Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working knowledge of security operations, threat lifecycle, alert triage, WAF, API security, and common security frameworks (e.g., MITRE ATT&CK, NIST). AI & Workflow Tooling: Practical experience interacting with generative AI tools, prompt workflows, and enterprise ticketing/orchestration platforms (e.g., Jira, ServiceNow, PagerDuty, or SOAR platforms). Cloud & Search Interface Familiarity: Working comfort navigating the AWS Management Console (specifically Amazon Bedrock, Amazon OpenSearch Dashboards, and CloudWatch metrics). Communication & Documentation: Strong technical writing skills with experience authoring security runbooks, SOPs, and structured process documentation. Preferred Qualifications Data & Query Skills: Basic scripting ability in Python or experience writing search queries (OpenSearch / Elasticsearch queries, SQL, or Lucene). Workflow Automation: Experience configuring no-code/low-code workflow tools, webhook triggers, or ticketing automation rules. Industry Certifications: AWS Certified Security - Specialty or AWS Certified Solutions Architect - Associate/Professional AWS Certified AI Practitioner or Machine Learning - Specialty CISSP (Certified Information Systems Security Professional) GIAC Certifications: GCIH (Incident Handler), GCIA (Intrusion Analyst), GCDA (Detection Analyst), or GASAE (AI Security Automation Engineer) Success Metrics (KPIs) Queue & Dispatch SLA - 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs. Knowledge Base Freshness - 100% of operational runbooks reviewed and indexed on a recurring monthly/quarterly schedule. Output Quality & Accuracy - Maintain >95% accuracy on AI-assisted triage outputs through continuous auditing and feedback loops. Team Adoption & Satisfaction - High analyst satisfaction and engagement scores with AI-enabled workflows and copilots. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Oct 30, 2026
Full time
Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Role Title: Security AI Operations Engineer Organization: Value Added Services / Security Operations Location: Belfast, Northern Ireland (Hybrid) Role Overview The Security AI Operations Specialist bridges automated AI systems and human security operations. This role is responsible for the day-to-day supervision, quality control, and execution of AI-assisted security workflows. Working alongside the Security Automation & AI Engineering team, the Specialist manages "Human-in-the-Loop" (HITL) triage queues, maintains and updates knowledge bases feeding generative models, audits AI outputs for accuracy, and ensures prioritized investigation tasks are routed seamlessly to front-line security analysts and consultants. Key Responsibilities 1. AI Workflow Supervision & Human-in-the-Loop (HITL) Routing Review and validate low-confidence alert enrichments, threat summaries, and triage recommendations generated by AI agents. Assign, dispatch, and track complex security investigations, policy changes, and incident response playbooks to appropriate Tier 2/3 analysts and consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service. Audit AI retrieval quality and document gaps in knowledge coverage that lead to model hallucinations or poor responses. Perform routine prompt adjustments and template maintenance, submitting structured enhancement tickets to engineering when underlying code changes are required. 3. Quality Assurance & Performance Auditing Regularly audit AI-generated outputs (incident summaries, triage context, customer reports) against human analyst benchmarks to ensure high fidelity and operational safety. Identify recurring false positives or hallucination patterns, collaborating directly with automation engineers to refine model guardrails and prompt evaluation datasets. Track and report on operational KPIs, including Mean Time to Respond (MTTR), task assignment velocity, and analyst AI adoption. 4. Team Enablement & Operational Feedback Train security analysts and services teams on prompt best practices, effective use of internal AI copilots, and feedback submission workflows. Gather front-line feedback and feature requests from security practitioners to help shape the automation engineering roadmap. 5. Sales Partner with the Sales Engineering team to develop and deliver Value-Added Services (VAS) proof-of-values (POVs), clearly demonstrating the business value and impact of these services. Collaborate with Account teams to accelerate time-to-value for Thales solutions among non-VAS customers, strengthening customer adoption, retention, and renewal outcomes. Required Qualifications Education: Bachelor's degree, in Computer Science, Cybersecurity, Information Technology, Engineering, or a related field. Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working knowledge of security operations, threat lifecycle, alert triage, WAF, API security, and common security frameworks (e.g., MITRE ATT&CK, NIST). AI & Workflow Tooling: Practical experience interacting with generative AI tools, prompt workflows, and enterprise ticketing/orchestration platforms (e.g., Jira, ServiceNow, PagerDuty, or SOAR platforms). Cloud & Search Interface Familiarity: Working comfort navigating the AWS Management Console (specifically Amazon Bedrock, Amazon OpenSearch Dashboards, and CloudWatch metrics). Communication & Documentation: Strong technical writing skills with experience authoring security runbooks, SOPs, and structured process documentation. Preferred Qualifications Data & Query Skills: Basic scripting ability in Python or experience writing search queries (OpenSearch / Elasticsearch queries, SQL, or Lucene). Workflow Automation: Experience configuring no-code/low-code workflow tools, webhook triggers, or ticketing automation rules. Industry Certifications: AWS Certified Security - Specialty or AWS Certified Solutions Architect - Associate/Professional AWS Certified AI Practitioner or Machine Learning - Specialty CISSP (Certified Information Systems Security Professional) GIAC Certifications: GCIH (Incident Handler), GCIA (Intrusion Analyst), GCDA (Detection Analyst), or GASAE (AI Security Automation Engineer) Success Metrics (KPIs) Queue & Dispatch SLA - 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs. Knowledge Base Freshness - 100% of operational runbooks reviewed and indexed on a recurring monthly/quarterly schedule. Output Quality & Accuracy - Maintain >95% accuracy on AI-assisted triage outputs through continuous auditing and feedback loops. Team Adoption & Satisfaction - High analyst satisfaction and engagement scores with AI-enabled workflows and copilots. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Oct 22, 2026
Full time
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
