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UK Head of Quantum
Fujitsu Careers
Location Flexibility: Multiple Locations in Country Posting Start Date: 7/31/26 At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. UK Head of Quantum Reporting into the UK CTO as part of the UK Technology Group, the UK Head of Quantum will establish the UK Quantum function and ensure Fujitsu UK can translate Fujitsu's global quantum capability into market-relevant services, propositions and client outcomes. As the Head, you will be entrusted with building the UK quantum capability from inception, creating the team, governance, delivery approach and global integration model needed to position Fujitsu as a credible quantum leader in the UK market. Your responsibilities will include: 1. Strategic Leadership: Create and lead the UK Quantum function. Develop and execute a UK quantum strategy aligned to Fujitsu UK priorities, Fujitsu Uvance, the UK Technology Group and Fujitsu's global quantum strategy, with a clear value proposition for the UK market. 2. Operating Model Design: Define the UK quantum team operating model, including governance, roles and responsibilities, engagement routes with sectors, bid support, delivery standards, commercial models, assurance processes and integration points into global Fujitsu teams. 3. Global Integration: Act as the UK point of integration into Fujitsu's global quantum ecosystem, including Fujitsu Research Japan, Fujitsu Research Europe, global quantum consulting, artificial intelligence teams, quantum software, digital annealing, HPC and partner-led capabilities. 4. Team Creation & Capability Building: Build and develop a multidisciplinary UK team across quantum consulting, solution architecture, algorithms, quantum-inspired optimisation, HPC, AI integration, business development and delivery. Working with our FUSION lead, establish communities of practice and capability pathways to grow quantum literacy across Fujitsu UK. 5. Technology Focus & Solution Architecture: Working with the UK Chief Architect, shape architectures and customer solutions across quantum technologies, including superconducting qubits, diamond spin qubits, quantum application research packages, error correction, quantum simulation, Digital Annealer, Monaka/HPC, AI-enabled workflows and hybrid quantum-classical solution patterns. 6. Client Engagement & Advisory: Work closely with UK sectors and strategic customers to identify high-value quantum use cases, assess readiness, shape roadmaps and deliver advisory engagements that move clients from awareness and experimentation towards practical adoption. Translate complex physics into business language to bridge the gap in understanding and take both our customers and Fujitsu on the journey. 7. GTM Creation - Consultancy + Product: Working with Portfolio, Partner Team, Enablement, Sales and sector teams, create UK go-to-market propositions for quantum consulting, discovery workshops, proof-of-concept development, optimisation services, simulation, financial services propositions, quantum-HPC-AI integration and industry-specific accelerators. 8. Partner & Ecosystem Development: Working with our partnership team, build relationships with universities, research institutions, Hyperscalers, quantum hardware and software partners, government bodies, standards organisations and key ecosystem players to strengthen Fujitsu's UK market position. 9. Governance, Standards & Responsible Innovation: Working alongside our Centre of digital Enablement (CoDE), establish standards for quantum delivery, assurance, security, ethics, responsible innovation, IP management and compliance, ensuring alignment with Fujitsu global standards, UK policy direction and customer regulatory requirements. 10. Thought Leadership & Market Presence: Act as the UK quantum storyteller and market evangelist, creating compelling narratives, running internal and external events, supporting analyst and marketing activity, publishing points of view and representing Fujitsu at industry forums. Your experience Understanding of the quantum computing landscape, including current maturity, commercial opportunities, adoption barriers and likely industry disruption. Practical experience & knowledge of quantum computing, quantum-inspired optimisation, quantum simulation, hybrid quantum-classical architectures and the relationship between quantum, AI and HPC. Experience establishing a new technology function, centre of excellence or strategic capability within a complex organisation. Experience building, leading and developing multidisciplinary teams across architecture, consulting, engineering, research and business development. Experience defining an operating model, governance structure and delivery approach for an emerging technology capability. Ability to integrate local market needs with global portfolio, research and product strategies. Experience translating advanced technology into commercially compelling propositions, advisory services, proof-of-concepts and repeatable delivery patterns. Broad understanding of UK market demand across financial services, public sector, manufacturing, defence, transport, healthcare, energy and sustainability use cases. Significant experience in senior stakeholder management, including C-suite engagement, customer-facing consulting and internal executive alignment. Experience working with universities, research bodies, partner ecosystems, government programmes and technology alliances. Excellent communication skills, including external keynote speaking, storytelling, marketing support and the ability to explain complex technology to business audiences. High-level understanding of DX technologies, cloud, cybersecurity, data, AI, automation and modern software engineering. Good understanding of business principles, commercial models, pipeline creation and value-based selling. Key outcomes in the first 12 months Published UK quantum strategy, value proposition and three-year roadmap aligned to Fujitsu's global strategy and the UK Technology Group. Established UK quantum operating model, governance forum, engagement process and integration model with global Fujitsu teams. Built the core UK quantum team and launched an internal quantum community to increase awareness and capability across sectors and delivery teams. Created a market-facing portfolio of quantum consulting and proof-of-concept offerings, including quantum-inspired optimisation, simulation, AI integration and HPC-enabled propositions. Identified and progressed priority UK customer opportunities, with a repeatable approach to discovery, qualification, delivery and value measurement. Established strategic partner relationships across academia, research, technology providers and relevant UK ecosystem organisations. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
Aug 20, 2026
Full time
Location Flexibility: Multiple Locations in Country Posting Start Date: 7/31/26 At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. UK Head of Quantum Reporting into the UK CTO as part of the UK Technology Group, the UK Head of Quantum will establish the UK Quantum function and ensure Fujitsu UK can translate Fujitsu's global quantum capability into market-relevant services, propositions and client outcomes. As the Head, you will be entrusted with building the UK quantum capability from inception, creating the team, governance, delivery approach and global integration model needed to position Fujitsu as a credible quantum leader in the UK market. Your responsibilities will include: 1. Strategic Leadership: Create and lead the UK Quantum function. Develop and execute a UK quantum strategy aligned to Fujitsu UK priorities, Fujitsu Uvance, the UK Technology Group and Fujitsu's global quantum strategy, with a clear value proposition for the UK market. 2. Operating Model Design: Define the UK quantum team operating model, including governance, roles and responsibilities, engagement routes with sectors, bid support, delivery standards, commercial models, assurance processes and integration points into global Fujitsu teams. 3. Global Integration: Act as the UK point of integration into Fujitsu's global quantum ecosystem, including Fujitsu Research Japan, Fujitsu Research Europe, global quantum consulting, artificial intelligence teams, quantum software, digital annealing, HPC and partner-led capabilities. 4. Team Creation & Capability Building: Build and develop a multidisciplinary UK team across quantum consulting, solution architecture, algorithms, quantum-inspired optimisation, HPC, AI integration, business development and delivery. Working with our FUSION lead, establish communities of practice and capability pathways to grow quantum literacy across Fujitsu UK. 5. Technology Focus & Solution Architecture: Working with the UK Chief Architect, shape architectures and customer solutions across quantum technologies, including superconducting qubits, diamond spin qubits, quantum application research packages, error correction, quantum simulation, Digital Annealer, Monaka/HPC, AI-enabled workflows and hybrid quantum-classical solution patterns. 6. Client Engagement & Advisory: Work closely with UK sectors and strategic customers to identify high-value quantum use cases, assess readiness, shape roadmaps and deliver advisory engagements that move clients from awareness and experimentation towards practical adoption. Translate complex physics into business language to bridge the gap in understanding and take both our customers and Fujitsu on the journey. 7. GTM Creation - Consultancy + Product: Working with Portfolio, Partner Team, Enablement, Sales and sector teams, create UK go-to-market propositions for quantum consulting, discovery workshops, proof-of-concept development, optimisation services, simulation, financial services propositions, quantum-HPC-AI integration and industry-specific accelerators. 8. Partner & Ecosystem Development: Working with our partnership team, build relationships with universities, research institutions, Hyperscalers, quantum hardware and software partners, government bodies, standards organisations and key ecosystem players to strengthen Fujitsu's UK market position. 9. Governance, Standards & Responsible Innovation: Working alongside our Centre of digital Enablement (CoDE), establish standards for quantum delivery, assurance, security, ethics, responsible innovation, IP management and compliance, ensuring alignment with Fujitsu global standards, UK policy direction and customer regulatory requirements. 10. Thought Leadership & Market Presence: Act as the UK quantum storyteller and market evangelist, creating compelling narratives, running internal and external events, supporting analyst and marketing activity, publishing points of view and representing Fujitsu at industry forums. Your experience Understanding of the quantum computing landscape, including current maturity, commercial opportunities, adoption barriers and likely industry disruption. Practical experience & knowledge of quantum computing, quantum-inspired optimisation, quantum simulation, hybrid quantum-classical architectures and the relationship between quantum, AI and HPC. Experience establishing a new technology function, centre of excellence or strategic capability within a complex organisation. Experience building, leading and developing multidisciplinary teams across architecture, consulting, engineering, research and business development. Experience defining an operating model, governance structure and delivery approach for an emerging technology capability. Ability to integrate local market needs with global portfolio, research and product strategies. Experience translating advanced technology into commercially compelling propositions, advisory services, proof-of-concepts and repeatable delivery patterns. Broad understanding of UK market demand across financial services, public sector, manufacturing, defence, transport, healthcare, energy and sustainability use cases. Significant experience in senior stakeholder management, including C-suite engagement, customer-facing consulting and internal executive alignment. Experience working with universities, research bodies, partner ecosystems, government programmes and technology alliances. Excellent communication skills, including external keynote speaking, storytelling, marketing support and the ability to explain complex technology to business audiences. High-level understanding of DX technologies, cloud, cybersecurity, data, AI, automation and modern software engineering. Good understanding of business principles, commercial models, pipeline creation and value-based selling. Key outcomes in the first 12 months Published UK quantum strategy, value proposition and three-year roadmap aligned to Fujitsu's global strategy and the UK Technology Group. Established UK quantum operating model, governance forum, engagement process and integration model with global Fujitsu teams. Built the core UK quantum team and launched an internal quantum community to increase awareness and capability across sectors and delivery teams. Created a market-facing portfolio of quantum consulting and proof-of-concept offerings, including quantum-inspired optimisation, simulation, AI integration and HPC-enabled propositions. Identified and progressed priority UK customer opportunities, with a repeatable approach to discovery, qualification, delivery and value measurement. Established strategic partner relationships across academia, research, technology providers and relevant UK ecosystem organisations. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
Profile 29
IT Support Analyst
Profile 29 Loughton, Essex
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
May 20, 2026
Full time
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
Profile 29
IT Support Analyst
Profile 29 Loughton, Essex
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
May 03, 2026
Full time
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment

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