Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Aug 27, 2026
Full time
Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Our Vision We are building a next-generation system that reimagines banking workflows for our Corporate, Commercial, and Investment Bankers. Our vision is to empower them with a revolutionary Agentic AI Platform, featuring intelligent, autonomous agents that streamline processes, uncover new opportunities, and deepen client relationships-ultimately leading to significant productivity gains and increased wallet share. We are looking for a visionary, hands on engineering leader to build and scale the platform that will make this a reality. We are looking for a visionary, hands on engineering leader to build and scale the platform that will make this a reality. The Role As the Director of Agentic Platform Engineering, you will be a player coach responsible for the technical vision, architecture, and execution of this greenfield platform. You will join a world class engineering team being built from the ground up, while remaining deeply technical and contributing to the core development of the platform. This is a unique opportunity to blend strategic leadership with hands on engineering to build a product that will have a direct and measurable impact on the front lines of our business. Contract type: Full time. Key Responsibilities Platform Architecture & Development: Lead the design, architecture, and hands on development of a scalable, secure, and resilient agentic AI platform from concept to production. Technical Leadership & Hands On Engineering: Serve as the lead engineer and technical authority, guiding critical decisions on frameworks, technologies, and infrastructure. You will be expected to write code, build prototypes, and lead by example. Team Building & Mentorship: Recruit, hire, and mentor a high-performing, agile team of software and machine learning engineers. Foster a culture of innovation, excellence, and accountability. Strategic Roadmapping: Partner closely with product management and senior business leaders in banking to define the product strategy and technical roadmap. Translate complex business needs into elegant technical solutions. Cross Functional Collaboration: Partner effectively with horizontal AI platform teams, enterprise architecture, and external vendor partners to leverage existing capabilities, influence roadmaps, and accelerate delivery. AI & ML Integration: Drive the strategy for integrating and operationalizing Large Language Models (LLMs), agentic frameworks (e.g., Google ADK, LangChain,), and other AI/ML technologies to solve real world banking challenges. Operational Excellence: Implement and champion best in class engineering practices, including CI/CD, automated testing, infrastructure as code, and robust monitoring to ensure enterprise grade reliability. Business Impact: Define, measure, and report on key performance indicators (KPIs) related to platform adoption, user productivity, and the ultimate impact on business outcomes like wallet share growth. Compliance & Security: Ensure the platform adheres to the highest standards of data privacy, security, and regulatory compliance required in the banking industry. Qualifications & Experience Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. Experience: Significant experience in software engineering, with proven years in a leadership role, leading high-performing engineering teams. Hands On Leader: Proven experience as a "player-coach" who can lead from the front, contribute to the codebase, and mentor junior and senior engineers. Platform Building: A strong track record of designing, building, and launching scalable, distributed, cloud-native platforms from the ground up. Domain Knowledge: Experience in the financial services industry (Corporate Banking, Investment Banking, FinTech) is a significant plus. An understanding of banking workflows and data is highly desirable. Communication Skills: Exceptional ability to communicate complex technical concepts to non-technical stakeholders and to articulate a clear technical vision that aligns with business goals. Technical Skills AI / GenAI / Agentic Platforms LLM & Agentic Frameworks: Deep expertise in building production grade agentic systems using GCP as primary (ADK, Vertex AI) Multi Agent Systems: Hands on experience designing and implementing multi agent architectures (task decomposition, coordination, orchestration, and agent to agent (A2A) interaction patterns) Model Context Protocol (MCP) & Integrations: Experience integrating agents with enterprise tools and data sources using MCP or equivalent context sharing patterns Knowledge Graphs & Reasoning: Building and leveraging knowledge graphs for context enrichment, reasoning, and workflow automation RAG & Knowledge Systems: End to end RAG pipelines using enterprise search + vector stores (e.g., Elastic, Pinecone) with grounding, evaluation, and optimization Model Lifecycle & Governance: Model evaluation, monitoring, prompt/version control, and Responsible AI / MRM compliance Enterprise AI Integration & Data API- and event driven integration of AI into enterprise workflows Data platforms: Databricks, Spark, Snowflake; streaming via Kafka Backend & Distributed Systems Languages: Python (expert), Java/Spring Boot (enterprise standard), Go (plus) Architecture: Microservices, domain driven design, event driven systems APIs & Integration: REST/gRPC; Apigee, Kong Data & Messaging: PostgreSQL/Oracle, MongoDB/Cassandra, Kafka Cloud & DevSecOps Cloud Platforms: Strong experience with GCP (preferred); working knowledge of AWS; Azure exposure optional (not a dependency) Containers: Docker, Kubernetes (GKE/EKS) IaC: Terraform CI/CD: GitHub Actions, Jenkins Observability: Splunk, ELK, Prometheus, Grafana Security & Compliance Secure coding, API security, Zero Trust Data privacy, encryption, access control Regulatory compliance and AI governance (MRM) What We Offer A leadership role in a high-priority, transformative initiative with executive visibility. The opportunity to build a cutting edge AI platform from scratch. A competitive compensation package including salary, bonus, and benefits. A collaborative and innovative culture that values technical excellence and business impact. What we'll provide you By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi's EEO Policy Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Aug 27, 2026
Full time
Our Vision We are building a next-generation system that reimagines banking workflows for our Corporate, Commercial, and Investment Bankers. Our vision is to empower them with a revolutionary Agentic AI Platform, featuring intelligent, autonomous agents that streamline processes, uncover new opportunities, and deepen client relationships-ultimately leading to significant productivity gains and increased wallet share. We are looking for a visionary, hands on engineering leader to build and scale the platform that will make this a reality. We are looking for a visionary, hands on engineering leader to build and scale the platform that will make this a reality. The Role As the Director of Agentic Platform Engineering, you will be a player coach responsible for the technical vision, architecture, and execution of this greenfield platform. You will join a world class engineering team being built from the ground up, while remaining deeply technical and contributing to the core development of the platform. This is a unique opportunity to blend strategic leadership with hands on engineering to build a product that will have a direct and measurable impact on the front lines of our business. Contract type: Full time. Key Responsibilities Platform Architecture & Development: Lead the design, architecture, and hands on development of a scalable, secure, and resilient agentic AI platform from concept to production. Technical Leadership & Hands On Engineering: Serve as the lead engineer and technical authority, guiding critical decisions on frameworks, technologies, and infrastructure. You will be expected to write code, build prototypes, and lead by example. Team Building & Mentorship: Recruit, hire, and mentor a high-performing, agile team of software and machine learning engineers. Foster a culture of innovation, excellence, and accountability. Strategic Roadmapping: Partner closely with product management and senior business leaders in banking to define the product strategy and technical roadmap. Translate complex business needs into elegant technical solutions. Cross Functional Collaboration: Partner effectively with horizontal AI platform teams, enterprise architecture, and external vendor partners to leverage existing capabilities, influence roadmaps, and accelerate delivery. AI & ML Integration: Drive the strategy for integrating and operationalizing Large Language Models (LLMs), agentic frameworks (e.g., Google ADK, LangChain,), and other AI/ML technologies to solve real world banking challenges. Operational Excellence: Implement and champion best in class engineering practices, including CI/CD, automated testing, infrastructure as code, and robust monitoring to ensure enterprise grade reliability. Business Impact: Define, measure, and report on key performance indicators (KPIs) related to platform adoption, user productivity, and the ultimate impact on business outcomes like wallet share growth. Compliance & Security: Ensure the platform adheres to the highest standards of data privacy, security, and regulatory compliance required in the banking industry. Qualifications & Experience Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. Experience: Significant experience in software engineering, with proven years in a leadership role, leading high-performing engineering teams. Hands On Leader: Proven experience as a "player-coach" who can lead from the front, contribute to the codebase, and mentor junior and senior engineers. Platform Building: A strong track record of designing, building, and launching scalable, distributed, cloud-native platforms from the ground up. Domain Knowledge: Experience in the financial services industry (Corporate Banking, Investment Banking, FinTech) is a significant plus. An understanding of banking workflows and data is highly desirable. Communication Skills: Exceptional ability to communicate complex technical concepts to non-technical stakeholders and to articulate a clear technical vision that aligns with business goals. Technical Skills AI / GenAI / Agentic Platforms LLM & Agentic Frameworks: Deep expertise in building production grade agentic systems using GCP as primary (ADK, Vertex AI) Multi Agent Systems: Hands on experience designing and implementing multi agent architectures (task decomposition, coordination, orchestration, and agent to agent (A2A) interaction patterns) Model Context Protocol (MCP) & Integrations: Experience integrating agents with enterprise tools and data sources using MCP or equivalent context sharing patterns Knowledge Graphs & Reasoning: Building and leveraging knowledge graphs for context enrichment, reasoning, and workflow automation RAG & Knowledge Systems: End to end RAG pipelines using enterprise search + vector stores (e.g., Elastic, Pinecone) with grounding, evaluation, and optimization Model Lifecycle & Governance: Model evaluation, monitoring, prompt/version control, and Responsible AI / MRM compliance Enterprise AI Integration & Data API- and event driven integration of AI into enterprise workflows Data platforms: Databricks, Spark, Snowflake; streaming via Kafka Backend & Distributed Systems Languages: Python (expert), Java/Spring Boot (enterprise standard), Go (plus) Architecture: Microservices, domain driven design, event driven systems APIs & Integration: REST/gRPC; Apigee, Kong Data & Messaging: PostgreSQL/Oracle, MongoDB/Cassandra, Kafka Cloud & DevSecOps Cloud Platforms: Strong experience with GCP (preferred); working knowledge of AWS; Azure exposure optional (not a dependency) Containers: Docker, Kubernetes (GKE/EKS) IaC: Terraform CI/CD: GitHub Actions, Jenkins Observability: Splunk, ELK, Prometheus, Grafana Security & Compliance Secure coding, API security, Zero Trust Data privacy, encryption, access control Regulatory compliance and AI governance (MRM) What We Offer A leadership role in a high-priority, transformative initiative with executive visibility. The opportunity to build a cutting edge AI platform from scratch. A competitive compensation package including salary, bonus, and benefits. A collaborative and innovative culture that values technical excellence and business impact. What we'll provide you By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi's EEO Policy Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Principle Solution Architect- Sales EngineeringApplylocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR1454 About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity: At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives.This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To: VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.All unsolicited resumes submitted to email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Aug 26, 2026
Full time
Principle Solution Architect- Sales EngineeringApplylocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR1454 About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity: At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives.This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To: VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.All unsolicited resumes submitted to email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
United Kingdom - Hampshire - Farnborough Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements At Lenovo Solutions & Services Group, we are accelerating a company-wide AI transformation by embedding technical talent directly within business functions. As a Forward Deployed Engineering Director, you will lead a team of Forward Deployed Engineers (FDEs) who partner with business leaders to identify high-value opportunities, rapidly build AI-powered solutions, and drive measurable business outcomes. In this role, you will combine strong technical leadership, business partnership, and people development capabilities. You will help define how the FDE organization operates, establish scalable delivery practices, and ensure teams consistently deliver solutions that create meaningful impact for users and stakeholders. What you'll do Lead and develop a team of Forward Deployed Engineers embedded across business functions, supporting delivery, growth, and performance excellence. Partner with Domain Leaders and subject matter experts to understand business challenges, map workflows, and identify high-value AI opportunities. Guide teams in designing and delivering AI solutions using Microsoft AI and productivity platforms, including Copilot Studio, Azure OpenAI, Microsoft 365, Power Platform, retrieval-augmented generation (RAG) solutions, agent-based workflows, and automation technologies. Establish repeatable delivery methodologies, engineering standards, playbooks, governance practices, and quality expectations for the FDE organization. Enable rapid prototyping, short sprint execution, user testing, and continuous iteration while maintaining strong engineering discipline and solution quality. Collaborate with business stakeholders, platform teams, and data organizations to remove delivery blockers and accelerate adoption. Communicate progress, risks, adoption outcomes to technical and non-technical executive audiences. What you'll need 15+ years of experience in software engineering, solutions engineering, applied AI, or a closely related technical leadership discipline. Experience leading and developing high-performing technical teams delivering AI, automation, or intelligent workflow solutions in enterprise environments. Strong engineering judgment with the ability to review architectures, evaluate solution approaches, troubleshoot complex challenges, and guide technical decision-making. Experience working with business stakeholders to translate operational challenges into scalable technology solutions. Proven ability to define operating models, delivery frameworks, technical standards, and talent development practices for growing engineering organizations. Strong communication and stakeholder management skills, with the ability to explain complex technical concepts in clear and practical language. Diversity & Inclusion Lenovo is proud to be recognized as a Best Place to Work for Disability Inclusion and is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives. What Lenovo Can Offer You Private medical cover Life insurance and income protection Holiday purchase options Cycle to Work scheme Learning and development opportunities Employee Assistance Program (EAP) Product discounts on Lenovo and Motorola devices Lifestyle and wellbeing discounts Positive work-life balance and flexible working options We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: United Kingdom - Hampshire - Farnborough AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. If you require an accommodation to complete this application, please
Aug 25, 2026
Full time
United Kingdom - Hampshire - Farnborough Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements At Lenovo Solutions & Services Group, we are accelerating a company-wide AI transformation by embedding technical talent directly within business functions. As a Forward Deployed Engineering Director, you will lead a team of Forward Deployed Engineers (FDEs) who partner with business leaders to identify high-value opportunities, rapidly build AI-powered solutions, and drive measurable business outcomes. In this role, you will combine strong technical leadership, business partnership, and people development capabilities. You will help define how the FDE organization operates, establish scalable delivery practices, and ensure teams consistently deliver solutions that create meaningful impact for users and stakeholders. What you'll do Lead and develop a team of Forward Deployed Engineers embedded across business functions, supporting delivery, growth, and performance excellence. Partner with Domain Leaders and subject matter experts to understand business challenges, map workflows, and identify high-value AI opportunities. Guide teams in designing and delivering AI solutions using Microsoft AI and productivity platforms, including Copilot Studio, Azure OpenAI, Microsoft 365, Power Platform, retrieval-augmented generation (RAG) solutions, agent-based workflows, and automation technologies. Establish repeatable delivery methodologies, engineering standards, playbooks, governance practices, and quality expectations for the FDE organization. Enable rapid prototyping, short sprint execution, user testing, and continuous iteration while maintaining strong engineering discipline and solution quality. Collaborate with business stakeholders, platform teams, and data organizations to remove delivery blockers and accelerate adoption. Communicate progress, risks, adoption outcomes to technical and non-technical executive audiences. What you'll need 15+ years of experience in software engineering, solutions engineering, applied AI, or a closely related technical leadership discipline. Experience leading and developing high-performing technical teams delivering AI, automation, or intelligent workflow solutions in enterprise environments. Strong engineering judgment with the ability to review architectures, evaluate solution approaches, troubleshoot complex challenges, and guide technical decision-making. Experience working with business stakeholders to translate operational challenges into scalable technology solutions. Proven ability to define operating models, delivery frameworks, technical standards, and talent development practices for growing engineering organizations. Strong communication and stakeholder management skills, with the ability to explain complex technical concepts in clear and practical language. Diversity & Inclusion Lenovo is proud to be recognized as a Best Place to Work for Disability Inclusion and is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives. What Lenovo Can Offer You Private medical cover Life insurance and income protection Holiday purchase options Cycle to Work scheme Learning and development opportunities Employee Assistance Program (EAP) Product discounts on Lenovo and Motorola devices Lifestyle and wellbeing discounts Positive work-life balance and flexible working options We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: United Kingdom - Hampshire - Farnborough AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. If you require an accommodation to complete this application, please
Your new company My clients are looking for an AI Application Developer who can join their team on a 6-month contract basis. The role is remote working with the occasional travel into the office in London. The rate is 450 per day inside IR35. Someone with a banking background is key for this role. Your new role My clients are seeking an experienced AI Application Developer to design, build and deploy next-generation Agentic AI and Generative AI solutions for a large-scale financial services client. This role will focus on developing intelligent, context-aware applications that leverage Large Language Models (LLMs), AI agents and orchestration frameworks to deliver enhanced automation, decision-making and user experiences.Working as part of a high-performing engineering team, you will be responsible for developing AI-driven workflows, integrating diverse data sources, and building scalable cloud-native applications that combine modern AI capabilities with enterprise-grade software engineering practices. Key Responsibilities Design, develop and deploy Agentic AI and Generative AI applications using modern LLM technologies. Build AI agent ecosystems leveraging frameworks such as LangChain, LangGraph and CrewAI. Develop and implement Retrieval-Augmented Generation (RAG) pipelines to improve application accuracy, relevance and contextual awareness. Create advanced prompt engineering strategies and integrate Model Context Protocol (MCP) capabilities. Develop intelligent workflow solutions including context-aware and ambient intelligence applications. Integrate and process data from multiple internal and external sources. Design and implement event-detection algorithms and real-time intelligence capabilities. Build scalable backend services and APIs supporting AI-powered applications. Develop modern user interfaces and web applications to support AI-driven solutions. Collaborate with architects, product teams and stakeholders to define technical solutions and delivery roadmaps. Ensure solutions are deployed using enterprise-grade CI/CD and cloud-native engineering practices. Required Skills & ExperienceAI / Generative AI Strong experience designing and deploying Agentic AI and Generative AI solutions. Hands-on experience with Large Language Models (LLMs) and AI orchestration frameworks. Expertise in LangChain, LangGraph, CrewAI or similar agent frameworks. Strong understanding of RAG architectures, vector databases and contextual retrieval strategies. Experience implementing advanced prompt engineering techniques. Knowledge of Model Context Protocol (MCP) integrations. Experience with Transformer architectures and the Hugging Face ecosystem. Software Development Strong backend development experience in one or more of: Java Python Node.js Front-end development experience using: React TypeScript Cloud & DevOps Experience deploying containerised applications using: Kubernetes OpenShift Strong understanding of cloud-native architecture principles. Experience working with CI/CD tools including: GitHub Actions Jenkins Tekton Data & Integration Experience developing multi-source data ingestion pipelines. Understanding of event-driven architectures and intelligent automation solutions. Ability to integrate structured and unstructured data sources into AI-powered applications. Desirable Skills Experience delivering AI solutions within highly regulated environments. Financial Services or Banking sector experience. Knowledge of enterprise integration patterns and event-streaming technologies. Experience working in Agile delivery teams. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Due to the high number of calls, please refrain from calling into the office. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 23, 2026
Contractor
Your new company My clients are looking for an AI Application Developer who can join their team on a 6-month contract basis. The role is remote working with the occasional travel into the office in London. The rate is 450 per day inside IR35. Someone with a banking background is key for this role. Your new role My clients are seeking an experienced AI Application Developer to design, build and deploy next-generation Agentic AI and Generative AI solutions for a large-scale financial services client. This role will focus on developing intelligent, context-aware applications that leverage Large Language Models (LLMs), AI agents and orchestration frameworks to deliver enhanced automation, decision-making and user experiences.Working as part of a high-performing engineering team, you will be responsible for developing AI-driven workflows, integrating diverse data sources, and building scalable cloud-native applications that combine modern AI capabilities with enterprise-grade software engineering practices. Key Responsibilities Design, develop and deploy Agentic AI and Generative AI applications using modern LLM technologies. Build AI agent ecosystems leveraging frameworks such as LangChain, LangGraph and CrewAI. Develop and implement Retrieval-Augmented Generation (RAG) pipelines to improve application accuracy, relevance and contextual awareness. Create advanced prompt engineering strategies and integrate Model Context Protocol (MCP) capabilities. Develop intelligent workflow solutions including context-aware and ambient intelligence applications. Integrate and process data from multiple internal and external sources. Design and implement event-detection algorithms and real-time intelligence capabilities. Build scalable backend services and APIs supporting AI-powered applications. Develop modern user interfaces and web applications to support AI-driven solutions. Collaborate with architects, product teams and stakeholders to define technical solutions and delivery roadmaps. Ensure solutions are deployed using enterprise-grade CI/CD and cloud-native engineering practices. Required Skills & ExperienceAI / Generative AI Strong experience designing and deploying Agentic AI and Generative AI solutions. Hands-on experience with Large Language Models (LLMs) and AI orchestration frameworks. Expertise in LangChain, LangGraph, CrewAI or similar agent frameworks. Strong understanding of RAG architectures, vector databases and contextual retrieval strategies. Experience implementing advanced prompt engineering techniques. Knowledge of Model Context Protocol (MCP) integrations. Experience with Transformer architectures and the Hugging Face ecosystem. Software Development Strong backend development experience in one or more of: Java Python Node.js Front-end development experience using: React TypeScript Cloud & DevOps Experience deploying containerised applications using: Kubernetes OpenShift Strong understanding of cloud-native architecture principles. Experience working with CI/CD tools including: GitHub Actions Jenkins Tekton Data & Integration Experience developing multi-source data ingestion pipelines. Understanding of event-driven architectures and intelligent automation solutions. Ability to integrate structured and unstructured data sources into AI-powered applications. Desirable Skills Experience delivering AI solutions within highly regulated environments. Financial Services or Banking sector experience. Knowledge of enterprise integration patterns and event-streaming technologies. Experience working in Agile delivery teams. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Due to the high number of calls, please refrain from calling into the office. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Aug 14, 2026
Full time
Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Senior Engineering Manager - Cloud NetworkingApplylocations: Great Britain - Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R6256 Senior Engineering Manager - Cloud Networking Overview "We operate at scale - billions of transactions, a global hybrid-cloud footprint, and the kind of network challenges that simply don't exist in smaller environments. If you care about reliability, automation, and making infrastructure disappear so product teams can focus on customers, this is the place." Why Join Us "This role sits at the intersection of deep technical networking and genuine people leadership. You'll own the roadmap, shape how we build our hybrid-cloud network, and grow a team that raises the bar for automation and operational excellence. If you believe a reliable, well-engineered network is the foundation that accelerates delivery across an entire organisation, let's talk." Hiring Manager, Cloud Platform AI-First Engineering at Mimecast Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working.Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. What You'll Do Lead and grow the team. Hire, mentor, and develop a team of cloud network engineers. Foster a culture of ownership, technical rigor, and continuous improvement. Own engineering delivery. Plan, prioritise, execute, and communicate progress on cloud networking initiatives to stakeholders across the business. Drive the technical roadmap. Shape Mimecast's hybrid-cloud network architecture through design, deployment, capacity planning, and performance tuning. Be the escalation point. Serve as the senior technical escalation for complex network incidents and architectural decisions within the Cloud Networking team. Collaborate cross-functionally. Work with Architecture, Security, Platform, and Product Engineering teams to define network requirements and align on organisational objectives. Champion automation. Set the standard for infrastructure-as-code practices. Ensure the team builds scalable, intelligent, and repeatable network automation solutions. Manage people operations. Hiring, onboarding, performance management, career development, and retention. Establish engineering processes. Build and refine operational runbooks, reliability practices, and engineering processes to support a production-first culture. Represent the team. Participate in cross-functional leadership forums and contribute to broader engineering strategy. Own vendor and budget management. Manage commercial relationships for networking hardware, software, and services - including procurement, licence renewals, vendor performance evaluation, budgeting, forecasting, and cost optimisation. What You'll Bring Significant experience managing or leading engineering teams operating large-scale production and hybrid-cloud network environments. Solid understanding of advanced networking: routing, switching, firewalls, and load balancers at scale. Strong technical grounding in AWS networking services in large distributed production environments - Direct Connect, Transit Gateway, VPCs, ALB/NLB, auto-scaling groups, security groups, RAM, IAM. Familiarity with infrastructure-as-code tools such as Terraform, with the judgement to set standards for their use across the team. Demonstrated ability to hire, develop, and retain strong engineering talent. Track record of delivering complex infrastructure projects on time, managing trade-offs between reliability, velocity, and cost. Outstanding communication and collaboration skills, with the ability to translate technical complexity for non-technical stakeholders. Experience managing engineering budgets and vendor relationships, including procurement, contract negotiation, and cost-benefit analysis for networking infrastructure and tooling. Relevant degree or equivalent experience. Networking certifications (JNCIA, CCNA, AWS Advanced Networking) or equivalent depth of knowledge are a plus. What Sets You Apart You have led teams through significant networking transformation projects. You combine hands-on technical credibility with a genuine focus on people leadership and team health. You are passionate about NetDevOps and stay current with emerging technologies in cloud networking and automation. You have a relentless focus on customer outcomes. Every network decision is measured against its impact on performance and the end-user experience. You see the network as an enabler, delivering the platform that engineering teams need to ship product faster. What We Bring A cybersecurity company operating at genuine global scale. Your work protects tens of thousands of organisations and their people. A Cloud Platform organisation that values engineering excellence, automation, and doing things properly. Competitive compensation as part of a broader total rewards package including equity, benefits, and wellbeing programmes. Investment in your development through training and access to cloud and networking technologies. A collaborative culture where technical credibility matters. Career Growth Opportunities Shape the future of hybrid-cloud networking at a company investing heavily in its cloud transformation. Build deep expertise across private data centre, AWS, and emerging cloud networking technologies. Grow into broader engineering leadership roles. Develop commercial and vendor management skills alongside your technical leadership. Manager's Working Style & Team's Purpose The Cloud Networking team exists to make the network an enabler, not a bottleneck. The team's purpose is to deliver a platform so reliable, performant, and well-abstracted that Product and Engineering teams across Mimecast can ship faster and deliver more for customers. Day to day, you'll split your time between people leadership and technical leadership. You'll work closely with peer engineering managers in Cloud Platform and with architects and security teams across the organisation. The expectation is hands-on technical credibility combined with a genuine focus on team health and individual growth. The base salary range for this position is £92,000 £138,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Aug 12, 2026
Full time
Senior Engineering Manager - Cloud NetworkingApplylocations: Great Britain - Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R6256 Senior Engineering Manager - Cloud Networking Overview "We operate at scale - billions of transactions, a global hybrid-cloud footprint, and the kind of network challenges that simply don't exist in smaller environments. If you care about reliability, automation, and making infrastructure disappear so product teams can focus on customers, this is the place." Why Join Us "This role sits at the intersection of deep technical networking and genuine people leadership. You'll own the roadmap, shape how we build our hybrid-cloud network, and grow a team that raises the bar for automation and operational excellence. If you believe a reliable, well-engineered network is the foundation that accelerates delivery across an entire organisation, let's talk." Hiring Manager, Cloud Platform AI-First Engineering at Mimecast Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working.Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. What You'll Do Lead and grow the team. Hire, mentor, and develop a team of cloud network engineers. Foster a culture of ownership, technical rigor, and continuous improvement. Own engineering delivery. Plan, prioritise, execute, and communicate progress on cloud networking initiatives to stakeholders across the business. Drive the technical roadmap. Shape Mimecast's hybrid-cloud network architecture through design, deployment, capacity planning, and performance tuning. Be the escalation point. Serve as the senior technical escalation for complex network incidents and architectural decisions within the Cloud Networking team. Collaborate cross-functionally. Work with Architecture, Security, Platform, and Product Engineering teams to define network requirements and align on organisational objectives. Champion automation. Set the standard for infrastructure-as-code practices. Ensure the team builds scalable, intelligent, and repeatable network automation solutions. Manage people operations. Hiring, onboarding, performance management, career development, and retention. Establish engineering processes. Build and refine operational runbooks, reliability practices, and engineering processes to support a production-first culture. Represent the team. Participate in cross-functional leadership forums and contribute to broader engineering strategy. Own vendor and budget management. Manage commercial relationships for networking hardware, software, and services - including procurement, licence renewals, vendor performance evaluation, budgeting, forecasting, and cost optimisation. What You'll Bring Significant experience managing or leading engineering teams operating large-scale production and hybrid-cloud network environments. Solid understanding of advanced networking: routing, switching, firewalls, and load balancers at scale. Strong technical grounding in AWS networking services in large distributed production environments - Direct Connect, Transit Gateway, VPCs, ALB/NLB, auto-scaling groups, security groups, RAM, IAM. Familiarity with infrastructure-as-code tools such as Terraform, with the judgement to set standards for their use across the team. Demonstrated ability to hire, develop, and retain strong engineering talent. Track record of delivering complex infrastructure projects on time, managing trade-offs between reliability, velocity, and cost. Outstanding communication and collaboration skills, with the ability to translate technical complexity for non-technical stakeholders. Experience managing engineering budgets and vendor relationships, including procurement, contract negotiation, and cost-benefit analysis for networking infrastructure and tooling. Relevant degree or equivalent experience. Networking certifications (JNCIA, CCNA, AWS Advanced Networking) or equivalent depth of knowledge are a plus. What Sets You Apart You have led teams through significant networking transformation projects. You combine hands-on technical credibility with a genuine focus on people leadership and team health. You are passionate about NetDevOps and stay current with emerging technologies in cloud networking and automation. You have a relentless focus on customer outcomes. Every network decision is measured against its impact on performance and the end-user experience. You see the network as an enabler, delivering the platform that engineering teams need to ship product faster. What We Bring A cybersecurity company operating at genuine global scale. Your work protects tens of thousands of organisations and their people. A Cloud Platform organisation that values engineering excellence, automation, and doing things properly. Competitive compensation as part of a broader total rewards package including equity, benefits, and wellbeing programmes. Investment in your development through training and access to cloud and networking technologies. A collaborative culture where technical credibility matters. Career Growth Opportunities Shape the future of hybrid-cloud networking at a company investing heavily in its cloud transformation. Build deep expertise across private data centre, AWS, and emerging cloud networking technologies. Grow into broader engineering leadership roles. Develop commercial and vendor management skills alongside your technical leadership. Manager's Working Style & Team's Purpose The Cloud Networking team exists to make the network an enabler, not a bottleneck. The team's purpose is to deliver a platform so reliable, performant, and well-abstracted that Product and Engineering teams across Mimecast can ship faster and deliver more for customers. Day to day, you'll split your time between people leadership and technical leadership. You'll work closely with peer engineering managers in Cloud Platform and with architects and security teams across the organisation. The expectation is hands-on technical credibility combined with a genuine focus on team health and individual growth. The base salary range for this position is £92,000 £138,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Client360 is one of JPMorgan Chase Commercial & Investment Bank's strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale. Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business wide growth and transformation. Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand in hand with the platform and data operations teams to pivot their day to day activities into agent led workflows. Job Responsibilities Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent led operations. Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB wide goals and organizational objectives. Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency. Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks. Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives. Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user centricity. Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data driven insights, and stakeholder satisfaction. Supports foundational business processes that enable Client360 through AI driven solutions. Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long term strategic goals. Leverages analytics and AI tools to help derive actionable insights from integrated data and third party sources, supporting comprehensive client profiles and improved decision making. Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions. Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision making, while supporting regulatory compliance and risk management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs. Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics. Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management. Experience supporting change within organizations and managing stakeholders across multiple functions. Track record of contributing to large scale AI integration and analytics projects. Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.Customer centric mindset with the ability to prioritize and deliver what clients and stakeholders need. Experience in working with cross functional teams and managing stakeholders to drive AI innovation. Excellent problem solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives. Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non technical audiences. Experience with emerging technologies and best practices in AI operations, business analytics, and CRM. Preferred qualifications, capabilities, and skills Experience working in a highly matrixed, complex organization. Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution. Bachelor's degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred. Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
Aug 12, 2026
Full time
Client360 is one of JPMorgan Chase Commercial & Investment Bank's strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale. Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business wide growth and transformation. Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand in hand with the platform and data operations teams to pivot their day to day activities into agent led workflows. Job Responsibilities Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent led operations. Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB wide goals and organizational objectives. Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency. Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks. Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives. Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user centricity. Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data driven insights, and stakeholder satisfaction. Supports foundational business processes that enable Client360 through AI driven solutions. Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long term strategic goals. Leverages analytics and AI tools to help derive actionable insights from integrated data and third party sources, supporting comprehensive client profiles and improved decision making. Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions. Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision making, while supporting regulatory compliance and risk management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs. Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics. Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management. Experience supporting change within organizations and managing stakeholders across multiple functions. Track record of contributing to large scale AI integration and analytics projects. Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.Customer centric mindset with the ability to prioritize and deliver what clients and stakeholders need. Experience in working with cross functional teams and managing stakeholders to drive AI innovation. Excellent problem solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives. Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non technical audiences. Experience with emerging technologies and best practices in AI operations, business analytics, and CRM. Preferred qualifications, capabilities, and skills Experience working in a highly matrixed, complex organization. Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution. Bachelor's degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred. Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role We are seeking a highly skilled Senior Linux Administrator who will act as a technical subject matter expert within the Linux Engineering team. The role is accountable for designing, implementing, supporting, and optimising the Linux infrastructure that underpins critical business applications. The successful candidate will work as part of a team supporting approximately 4000 Linux systems, contributing to technology roadmaps, automation initiatives, operational excellence, and continuous improvement. This role requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate effectively with architecture, security, and operations teams across the organisation. What you will do Serve as a senior technical expert for Linux systems, providing advanced engineering support and guidance. Contribute to the definition and implementation of technology roadmaps for Linux infrastructure and associated services. Develop and maintain operating procedures to ensure secure, stable, and efficient system management. Design and implement solutions that meet security, compliance, resilience, and high availability requirements. Drive automation using Ansible and other tools to streamline operational tasks and reduce manual effort. Lead complex troubleshooting activities across Linux platforms and integrated technologies. Support patching, hardening, and configuration management activities aligned to security and compliance standards. Work closely with security and compliance teams to ensure adherence to regulatory frameworks and internal controls. Support and enhance DNS and identity management solutions, including Red Hat and Oracle LDAP. Develop and maintain documentation for engineering solutions, operational processes, and compliance audits. Participate in the Infrastructure Operations on call rota to provide out of hours support for priority incidents What we're looking for Supporting the Infrastructure Team to design, implement and maintain IT infrastructure components, including servers, networks, storage systems, and cloud resources. Troubleshooting and resolving technical issues related to infrastructure components to ensure uninterrupted operations. Monitoring and optimizing the performance, security, and availability of IT infrastructure. Providing subject matter expertise to develop and execute infrastructure projects and strategies. Supporting disaster recovery and business continuity planning and testing. Contributing to the assessment and selection of vendors for hardware, software, and service provision. Qualification Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years of Linux administration experience, ideally within a large scale or enterprise environment. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with containerization (Docker, Kubernetes). Certifications such as RHCE, LFCS, LFCE, or security related credentials. What we offer you: At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
Aug 10, 2026
Full time
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role We are seeking a highly skilled Senior Linux Administrator who will act as a technical subject matter expert within the Linux Engineering team. The role is accountable for designing, implementing, supporting, and optimising the Linux infrastructure that underpins critical business applications. The successful candidate will work as part of a team supporting approximately 4000 Linux systems, contributing to technology roadmaps, automation initiatives, operational excellence, and continuous improvement. This role requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate effectively with architecture, security, and operations teams across the organisation. What you will do Serve as a senior technical expert for Linux systems, providing advanced engineering support and guidance. Contribute to the definition and implementation of technology roadmaps for Linux infrastructure and associated services. Develop and maintain operating procedures to ensure secure, stable, and efficient system management. Design and implement solutions that meet security, compliance, resilience, and high availability requirements. Drive automation using Ansible and other tools to streamline operational tasks and reduce manual effort. Lead complex troubleshooting activities across Linux platforms and integrated technologies. Support patching, hardening, and configuration management activities aligned to security and compliance standards. Work closely with security and compliance teams to ensure adherence to regulatory frameworks and internal controls. Support and enhance DNS and identity management solutions, including Red Hat and Oracle LDAP. Develop and maintain documentation for engineering solutions, operational processes, and compliance audits. Participate in the Infrastructure Operations on call rota to provide out of hours support for priority incidents What we're looking for Supporting the Infrastructure Team to design, implement and maintain IT infrastructure components, including servers, networks, storage systems, and cloud resources. Troubleshooting and resolving technical issues related to infrastructure components to ensure uninterrupted operations. Monitoring and optimizing the performance, security, and availability of IT infrastructure. Providing subject matter expertise to develop and execute infrastructure projects and strategies. Supporting disaster recovery and business continuity planning and testing. Contributing to the assessment and selection of vendors for hardware, software, and service provision. Qualification Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years of Linux administration experience, ideally within a large scale or enterprise environment. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with containerization (Docker, Kubernetes). Certifications such as RHCE, LFCS, LFCE, or security related credentials. What we offer you: At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
Chief Technology Officer (CTO) 17/03/2026 Location: Remote / Office (Havant) Job type: Full-time / Fractional About Unipro Unipro is a highly focussed bespoke custom software studio dedicated to serving our clients as a strategic partner. We understand their business challenges and build bespoke solutions that deliver digital autonomy and an unrivalled commercial advantage to our clients. Recognised as an SME Best Workplace, Unipro is a dynamic, late-stage company experiencing fast dynamic growth. We are now seeking an exceptional Chief Technology Officer (CTO) with strong digital agency or software consultancy experience to lead our technical strategy, delivery capability, and engineering culture as we enter our next phase of growth. Role Summary As a CTO in our Digital Studio, you will play a pivotal role in shaping and delivering bold digital visions for our clients. You will work closely with stakeholders to understand their business strategy and goals, and translate these into scalable, innovative digital solutions that embrace a digital-first culture. Role Overview The CTO will be responsible for shaping and executing the company's technology vision, ensuring we deliver world class, scalable, and commercially impactful software and services solutions. This role blends strategic leadership with hands on technical oversight, requiring someone who thrives in a fast paced agency environment where priorities shift and innovation is constant. A critical part of this role is leading our approach to AI, automation, and intelligent digital products, guiding both clients and internal teams through responsible integration of modern AI technologies. The CTO will be a key member of the leadership team, partnering with Operations and Commercial teams to drive excellence across our project portfolio while ensuring our technology function remains a competitive differentiator. Duties and Responsibilities Strategic Leadership Define and own the company's long term technology strategy aligned with commercial goals and client needs, with a specific emphasis on modern AI capability, automation, and emerging technologies. Identify emerging technologies and assess their applicability to client solutions and internal processes. Lead the ongoing evolution of our technical frameworks, methodologies, and delivery standards. Lead the development of the company's AI offering. Technical Governance & Architecture Oversee architectural decisions across projects to ensure scalability, security, maintainability, and performance. Establish and maintain coding standards, best practices, and quality assurance processes across teams. Support presales and discovery phases with technical scoping, solution design, and estimation. Team Leadership & Capability Building Build and mentor a multidisciplinary engineering team including developers, solution architects, and DevOps specialists. Define career pathways, training programmes, and AI upskilling frameworks. Foster a culture of innovation, experimentation, and continuous improvement. Operational & Delivery Oversight Ensure reliable, predictable, and high quality delivery across multiple simultaneous client engagements. Partner with Delivery/Project Management to define realistic timelines, identify risks, and strengthen delivery processes. Oversee technical due diligence for new client partnerships. Client & Stakeholder Engagement Act as a trusted technical advisor to senior client stakeholders. Communicate complex technical concepts in a clear, commercial, and client friendly manner. Build long term relationships that position us as a strategic partner, not just a supplier. Core attributes / Essential skills Strategic thinker with strong technical intuition. Collaborative, approachable, and confident leading multidisciplinary teams. Comfortable navigating ambiguity and bringing clarity to complex challenges. Strong problem solver with a bias for action and delivery. Passionate about technology, innovation, and building high quality digital products. Digital Agency / Software Consultancy Experience Candidates must have substantial experience in a digital agency, custom software studio, or technology consultancy environment, including: Managing multiple concurrent client projects of varying size and complexity. Understanding commercial models such as retainers, fixed scope builds, and time and materials engagements. Balancing delivery quality with commercial constraints and deadlines. Leading conversations around digital transformation, technical strategy, and product innovation. Technical Expertise Proven track record architecting and delivering complex bespoke software solutions, including AI solutions. Strong understanding of modern development practices (CI/CD, automated testing, DevOps, cloud native architectures). Broad knowledge of the following technology stacks (e.g., JavaScript/TypeScript, Python, .NET, Java, Low Code) and experience overseeing full stack development. Experience with cloud platforms (AWS, Azure etc.). Strong understanding of data, security, privacy, and compliance considerations. Leadership & Communication Demonstrated ability to lead engineering organisations through growth and change. Excellent communication skills - able to engage business leaders, clients, and engineers alike. Commercially minded with a strong understanding of budgets, resource planning, and profitability. Confident operating at both strategic and hands on levels. Desirable skills and experience Experience creating or scaling AI practices and capabilities. Experience building or scaling a technical function from early stages. Prior involvement in defining agency technology offerings or service lines. Exposure to multiple industry verticals. Experience with AI applications, automation, or emerging technology R&D. Contributions to open source projects or thought leadership within the tech community. How to apply Please submit your CV and a covering letter outlining your relevant experience to: Unipro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Aug 08, 2026
Full time
Chief Technology Officer (CTO) 17/03/2026 Location: Remote / Office (Havant) Job type: Full-time / Fractional About Unipro Unipro is a highly focussed bespoke custom software studio dedicated to serving our clients as a strategic partner. We understand their business challenges and build bespoke solutions that deliver digital autonomy and an unrivalled commercial advantage to our clients. Recognised as an SME Best Workplace, Unipro is a dynamic, late-stage company experiencing fast dynamic growth. We are now seeking an exceptional Chief Technology Officer (CTO) with strong digital agency or software consultancy experience to lead our technical strategy, delivery capability, and engineering culture as we enter our next phase of growth. Role Summary As a CTO in our Digital Studio, you will play a pivotal role in shaping and delivering bold digital visions for our clients. You will work closely with stakeholders to understand their business strategy and goals, and translate these into scalable, innovative digital solutions that embrace a digital-first culture. Role Overview The CTO will be responsible for shaping and executing the company's technology vision, ensuring we deliver world class, scalable, and commercially impactful software and services solutions. This role blends strategic leadership with hands on technical oversight, requiring someone who thrives in a fast paced agency environment where priorities shift and innovation is constant. A critical part of this role is leading our approach to AI, automation, and intelligent digital products, guiding both clients and internal teams through responsible integration of modern AI technologies. The CTO will be a key member of the leadership team, partnering with Operations and Commercial teams to drive excellence across our project portfolio while ensuring our technology function remains a competitive differentiator. Duties and Responsibilities Strategic Leadership Define and own the company's long term technology strategy aligned with commercial goals and client needs, with a specific emphasis on modern AI capability, automation, and emerging technologies. Identify emerging technologies and assess their applicability to client solutions and internal processes. Lead the ongoing evolution of our technical frameworks, methodologies, and delivery standards. Lead the development of the company's AI offering. Technical Governance & Architecture Oversee architectural decisions across projects to ensure scalability, security, maintainability, and performance. Establish and maintain coding standards, best practices, and quality assurance processes across teams. Support presales and discovery phases with technical scoping, solution design, and estimation. Team Leadership & Capability Building Build and mentor a multidisciplinary engineering team including developers, solution architects, and DevOps specialists. Define career pathways, training programmes, and AI upskilling frameworks. Foster a culture of innovation, experimentation, and continuous improvement. Operational & Delivery Oversight Ensure reliable, predictable, and high quality delivery across multiple simultaneous client engagements. Partner with Delivery/Project Management to define realistic timelines, identify risks, and strengthen delivery processes. Oversee technical due diligence for new client partnerships. Client & Stakeholder Engagement Act as a trusted technical advisor to senior client stakeholders. Communicate complex technical concepts in a clear, commercial, and client friendly manner. Build long term relationships that position us as a strategic partner, not just a supplier. Core attributes / Essential skills Strategic thinker with strong technical intuition. Collaborative, approachable, and confident leading multidisciplinary teams. Comfortable navigating ambiguity and bringing clarity to complex challenges. Strong problem solver with a bias for action and delivery. Passionate about technology, innovation, and building high quality digital products. Digital Agency / Software Consultancy Experience Candidates must have substantial experience in a digital agency, custom software studio, or technology consultancy environment, including: Managing multiple concurrent client projects of varying size and complexity. Understanding commercial models such as retainers, fixed scope builds, and time and materials engagements. Balancing delivery quality with commercial constraints and deadlines. Leading conversations around digital transformation, technical strategy, and product innovation. Technical Expertise Proven track record architecting and delivering complex bespoke software solutions, including AI solutions. Strong understanding of modern development practices (CI/CD, automated testing, DevOps, cloud native architectures). Broad knowledge of the following technology stacks (e.g., JavaScript/TypeScript, Python, .NET, Java, Low Code) and experience overseeing full stack development. Experience with cloud platforms (AWS, Azure etc.). Strong understanding of data, security, privacy, and compliance considerations. Leadership & Communication Demonstrated ability to lead engineering organisations through growth and change. Excellent communication skills - able to engage business leaders, clients, and engineers alike. Commercially minded with a strong understanding of budgets, resource planning, and profitability. Confident operating at both strategic and hands on levels. Desirable skills and experience Experience creating or scaling AI practices and capabilities. Experience building or scaling a technical function from early stages. Prior involvement in defining agency technology offerings or service lines. Exposure to multiple industry verticals. Experience with AI applications, automation, or emerging technology R&D. Contributions to open source projects or thought leadership within the tech community. How to apply Please submit your CV and a covering letter outlining your relevant experience to: Unipro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description SummaryThe Control Automation System Principal Engineer serves as the technical authority for automation systems, industrial controls, and operational technologies across the organization. This role leads the architecture, design, implementation, and governance of advanced control systems that enable safe, reliable, and efficient manufacturing or operational performance. The Principal Engineer mentors engineering teams, drives innovation, establishes automation standards, and leads strategic initiatives aligned with business objectives.Job Description The world is electrifying faster than ever, and at GE Vernova, we're building the technologies that make it possible. As a Principal Engineer in Control & Automation Systems, you'll serve as a technical authority shaping the future of High Voltage Direct Current (HVDC) and digital substation technology. This is a role where your expertise directly influences how power reaches millions of people and where your ideas help define what comes next. What You'll Do You'll lead the technical design, architecture, and delivery of advanced control and automation systems for HVDC and digital substation environments. Specifically, you will: Own the technical solutionfor control and automation systems end-to-end from requirements definition and architecture through to implementation, validation, and governance ensuring designs meet customer requirements and comply with IEC 61850, IEC 60870-5, and related power system communication standards. Lead HVDC control and protection design, including network and cybersecurity architecture, Substation Configuration Language (SCL) data modelling, protection logic, interlocking logic, and integration of Intelligent Electronic Devices (IEDs), bay controllers, merging units, and Human-Machine Interfaces (HMIs) within digital substations. Drive engineering excellenceby identifying and implementing improvements to methods, tools, processes, and systems that enhance customer value, and by upholding Safety, Quality, Delivery, and Cost (SQDC) principles across the team. Collaborate and influenceacross project teams, New Product Introduction (NPI), utilities, and vendors to support system integration, testing, and commissioning; provide technical consultation to cross-functional teams on manufacturing, supply chain, and field challenges. Shape the profession represent GE Vernova externally at industry conferences and in professional bodies such as IEC and CIGRE; contribute to the Patent Evaluation Board (PEB); mentor junior engineers; and support hiring, promotion, and succession planning within Engineering & Technology. Who We're Looking For You're a seasoned power systems engineer with significant hands-on experience in substation automation and HVDC control systems someone who combines deep technical authority with the ability to lead, influence, and inspire. Required A formal education in Electrical Engineering, Control Systems, or a related discipline is valued, but we are most interested in your total experience and professional achievements. Significant experience in power system automation or substation control engineering, including substantial experience with IEC 61850-based systems. In-depth knowledge of IEC 61850 protocols and concepts, including Manufacturing Message Specification (MMS), Generic Object-Oriented Substation Events (GOOSE), SCL, and Sampled Values. Strong understanding of communication networks, including Ethernet, Virtual Local Area Networks (VLANs), and Parallel Redundancy Protocol/High-availability Seamless Redundancy (PRP/HSR) redundancy architectures. Proven experience configuring and integrating IEDs, protection relays, substation bay controllers, merging units, and HMI systems. Hands-on experience with Supervisory Control and Data Acquisition (SCADA) and Distributed Control System (DCS) platform integration. Working knowledge of Layer 2 and Layer 3 communication protocols, including IPv4, Open Shortest Path First (OSPF), Link Aggregation Control Protocol (LACP), Demilitarised Zone (DMZ), Virtual Private Network (VPN), Distribution Management System/Advanced Distribution Management System (DMS/ADMS), DNP3, and Modbus. Experience using IEC 61850 System Configurators and IED Connectivity Packages. Preferred Active participation in IEC, CIGRE, or equivalent industry standards working groups. Experience leading root cause analysis for complex Voltage Source Converter (VSC) control and protection issues. Familiarity with cybersecurity design principles for industrial control systems. Why GE Vernova At GE Vernova, we're on a mission to electrify and decarbonize the world. That means building technologies that are reliable, sustainable, and transformative. Joining our team means working alongside some of the brightest minds in power engineering, contributing to projects that have a genuine global impact, and growing your career in an environment that values curiosity, collaboration, and technical leadership. Additional Information Relocation Assistance Provided: Yes JBRP1_UKTJ
Aug 02, 2026
Full time
Job Description SummaryThe Control Automation System Principal Engineer serves as the technical authority for automation systems, industrial controls, and operational technologies across the organization. This role leads the architecture, design, implementation, and governance of advanced control systems that enable safe, reliable, and efficient manufacturing or operational performance. The Principal Engineer mentors engineering teams, drives innovation, establishes automation standards, and leads strategic initiatives aligned with business objectives.Job Description The world is electrifying faster than ever, and at GE Vernova, we're building the technologies that make it possible. As a Principal Engineer in Control & Automation Systems, you'll serve as a technical authority shaping the future of High Voltage Direct Current (HVDC) and digital substation technology. This is a role where your expertise directly influences how power reaches millions of people and where your ideas help define what comes next. What You'll Do You'll lead the technical design, architecture, and delivery of advanced control and automation systems for HVDC and digital substation environments. Specifically, you will: Own the technical solutionfor control and automation systems end-to-end from requirements definition and architecture through to implementation, validation, and governance ensuring designs meet customer requirements and comply with IEC 61850, IEC 60870-5, and related power system communication standards. Lead HVDC control and protection design, including network and cybersecurity architecture, Substation Configuration Language (SCL) data modelling, protection logic, interlocking logic, and integration of Intelligent Electronic Devices (IEDs), bay controllers, merging units, and Human-Machine Interfaces (HMIs) within digital substations. Drive engineering excellenceby identifying and implementing improvements to methods, tools, processes, and systems that enhance customer value, and by upholding Safety, Quality, Delivery, and Cost (SQDC) principles across the team. Collaborate and influenceacross project teams, New Product Introduction (NPI), utilities, and vendors to support system integration, testing, and commissioning; provide technical consultation to cross-functional teams on manufacturing, supply chain, and field challenges. Shape the profession represent GE Vernova externally at industry conferences and in professional bodies such as IEC and CIGRE; contribute to the Patent Evaluation Board (PEB); mentor junior engineers; and support hiring, promotion, and succession planning within Engineering & Technology. Who We're Looking For You're a seasoned power systems engineer with significant hands-on experience in substation automation and HVDC control systems someone who combines deep technical authority with the ability to lead, influence, and inspire. Required A formal education in Electrical Engineering, Control Systems, or a related discipline is valued, but we are most interested in your total experience and professional achievements. Significant experience in power system automation or substation control engineering, including substantial experience with IEC 61850-based systems. In-depth knowledge of IEC 61850 protocols and concepts, including Manufacturing Message Specification (MMS), Generic Object-Oriented Substation Events (GOOSE), SCL, and Sampled Values. Strong understanding of communication networks, including Ethernet, Virtual Local Area Networks (VLANs), and Parallel Redundancy Protocol/High-availability Seamless Redundancy (PRP/HSR) redundancy architectures. Proven experience configuring and integrating IEDs, protection relays, substation bay controllers, merging units, and HMI systems. Hands-on experience with Supervisory Control and Data Acquisition (SCADA) and Distributed Control System (DCS) platform integration. Working knowledge of Layer 2 and Layer 3 communication protocols, including IPv4, Open Shortest Path First (OSPF), Link Aggregation Control Protocol (LACP), Demilitarised Zone (DMZ), Virtual Private Network (VPN), Distribution Management System/Advanced Distribution Management System (DMS/ADMS), DNP3, and Modbus. Experience using IEC 61850 System Configurators and IED Connectivity Packages. Preferred Active participation in IEC, CIGRE, or equivalent industry standards working groups. Experience leading root cause analysis for complex Voltage Source Converter (VSC) control and protection issues. Familiarity with cybersecurity design principles for industrial control systems. Why GE Vernova At GE Vernova, we're on a mission to electrify and decarbonize the world. That means building technologies that are reliable, sustainable, and transformative. Joining our team means working alongside some of the brightest minds in power engineering, contributing to projects that have a genuine global impact, and growing your career in an environment that values curiosity, collaboration, and technical leadership. Additional Information Relocation Assistance Provided: Yes JBRP1_UKTJ
Principal AI Success Strategist, Customer SuccessApplyremote type: In Officelocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R35257 Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end-to-end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs Deliver quantifiable commercial outcomes -protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements How You'll Make an Impact Strategic Responsibilities Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design Authority: Serve as the design authority for customers' AI deployments - lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features. Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making. Consultation & Communication: Strong stakeholder engagement skills-whether customer executives or internal teams-to advance AI adoption and sustain strategic partnerships. Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward-Thinking & Pragmatic: Visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Excellent program management and cross-functional influence skills. Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders. Great to have AI Domain Expertise: Deep understanding of AI capabilities within Zendesk's platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Jul 31, 2026
Full time
Principal AI Success Strategist, Customer SuccessApplyremote type: In Officelocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R35257 Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end-to-end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs Deliver quantifiable commercial outcomes -protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements How You'll Make an Impact Strategic Responsibilities Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design Authority: Serve as the design authority for customers' AI deployments - lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features. Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making. Consultation & Communication: Strong stakeholder engagement skills-whether customer executives or internal teams-to advance AI adoption and sustain strategic partnerships. Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward-Thinking & Pragmatic: Visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Excellent program management and cross-functional influence skills. Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders. Great to have AI Domain Expertise: Deep understanding of AI capabilities within Zendesk's platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
The Opportunity Lynx Recruitment is supporting a global consultancy looking for a Solution Architect (AI & Cloud) to help design and deliver modern, cloud-first digital services that directly impact the lives of UK residents. This role is ideal for an experienced cloud architect ready to expand into AI-led architecture , with a stronger focus on data, automation, and intelligent systems click apply for full job details
May 29, 2026
Full time
The Opportunity Lynx Recruitment is supporting a global consultancy looking for a Solution Architect (AI & Cloud) to help design and deliver modern, cloud-first digital services that directly impact the lives of UK residents. This role is ideal for an experienced cloud architect ready to expand into AI-led architecture , with a stronger focus on data, automation, and intelligent systems click apply for full job details
AMO Consultancy is a dynamic digital consultancy helping organisations solve complex business challenges and accelerate their digital transformation journeys. We combine strategy, enterprise automation, and custom application engineering to deliver scalable, high-impact digital solutions. Headquartered in London, with a presence in Dubai, Casablanca, and Paris, we support international customers through structured delivery, technical excellence, and long-term partnership. Our focus is simple: deliver high-quality solutions that create measurable business impact. Role Description We are looking for a high-potential Technical Consultant to join our London team. You will contribute to the delivery of custom digital applications and enterprise automation solutions, working across workflow platforms, business process digitisation, and fully engineered web applications. This role requires strong development fundamentals, structured thinking, and the ability to operate in a client-facing consulting environment. You will take responsibility for defined technical components within client projects and progressively build autonomy in delivery. We are looking for someone ambitious, rigorous, and motivated to grow quickly within a high-performance consulting environment. Key Responsibilities Design and implement digital workflows and custom application components Translate business requirements into structured, scalable technical solutions Work within defined architectural standards and clean development principles Contribute to backend services and frontend application layers Ensure quality, security, and performance standards are met Participate in testing, deployment, and continuous improvement practices Take responsibility for delivery of assigned technical workstreams Support and participate in client workshops and technical discussions Clearly explain technical concepts to non-technical stakeholders Technical Profile We are looking for someone with: Experience building and shipping real projects (academic, personal, or professional) Understanding of APIs, integrations, and structured data modelling Familiarity with authentication concepts and secure system design Understanding of clean architecture and separation of concerns Exposure to testing practices and deployment environments Ability to work within structured codebases and follow defined architectural standards Curiosity and capability to quickly learn new platforms and enterprise tools You do not need to master everything - but you must demonstrate solid engineering fundamentals, structured thinking, and practical implementation capability. Strong interest in AI-powered tools and intelligent automation Ability to leverage AI to enhance productivity and solution design Curiosity about optimisation and digital transformation Professional Profile Fast learner with strong autonomy Structured and analytical thinker Ownership mindset with delivery focus Comfortable interacting with enterprise customers Ability to communicate clearly with both technical and non-technical audiences Information Location: Canary Wharf, London (Hybrid: 3 days on-site / 2 days remote) Right to Work: Applicants must have the legal right to work in the United Kingdom If you are ambitious, rigorous, and motivated to build impactful digital solutions within an international consultancy environment, we would love to hear from you.
May 29, 2026
Full time
AMO Consultancy is a dynamic digital consultancy helping organisations solve complex business challenges and accelerate their digital transformation journeys. We combine strategy, enterprise automation, and custom application engineering to deliver scalable, high-impact digital solutions. Headquartered in London, with a presence in Dubai, Casablanca, and Paris, we support international customers through structured delivery, technical excellence, and long-term partnership. Our focus is simple: deliver high-quality solutions that create measurable business impact. Role Description We are looking for a high-potential Technical Consultant to join our London team. You will contribute to the delivery of custom digital applications and enterprise automation solutions, working across workflow platforms, business process digitisation, and fully engineered web applications. This role requires strong development fundamentals, structured thinking, and the ability to operate in a client-facing consulting environment. You will take responsibility for defined technical components within client projects and progressively build autonomy in delivery. We are looking for someone ambitious, rigorous, and motivated to grow quickly within a high-performance consulting environment. Key Responsibilities Design and implement digital workflows and custom application components Translate business requirements into structured, scalable technical solutions Work within defined architectural standards and clean development principles Contribute to backend services and frontend application layers Ensure quality, security, and performance standards are met Participate in testing, deployment, and continuous improvement practices Take responsibility for delivery of assigned technical workstreams Support and participate in client workshops and technical discussions Clearly explain technical concepts to non-technical stakeholders Technical Profile We are looking for someone with: Experience building and shipping real projects (academic, personal, or professional) Understanding of APIs, integrations, and structured data modelling Familiarity with authentication concepts and secure system design Understanding of clean architecture and separation of concerns Exposure to testing practices and deployment environments Ability to work within structured codebases and follow defined architectural standards Curiosity and capability to quickly learn new platforms and enterprise tools You do not need to master everything - but you must demonstrate solid engineering fundamentals, structured thinking, and practical implementation capability. Strong interest in AI-powered tools and intelligent automation Ability to leverage AI to enhance productivity and solution design Curiosity about optimisation and digital transformation Professional Profile Fast learner with strong autonomy Structured and analytical thinker Ownership mindset with delivery focus Comfortable interacting with enterprise customers Ability to communicate clearly with both technical and non-technical audiences Information Location: Canary Wharf, London (Hybrid: 3 days on-site / 2 days remote) Right to Work: Applicants must have the legal right to work in the United Kingdom If you are ambitious, rigorous, and motivated to build impactful digital solutions within an international consultancy environment, we would love to hear from you.
This is an exciting new opportunity to shape the future of technology and digital capability across five South West charities. We are seeking an exceptional Regional Chief Technology Officer who is motivated by both challenge and purpose; someone who can harness technology to make a tangible difference to how our faith-based charities support church communities Working across the dioceses of Bath & Wells, Bristol, Exeter, Salisbury and Truro, this role offers a rare platform to influence at scale. The successful candidate will lead a region-wide programme of digital transformation and process optimisation, helping modernise systems, strengthen cyber resilience and unlock efficiencies that release resources for mission and ministry. This is not technology for its own sake. We are looking for someone who combines strategic insight with practical delivery; a leader who can translate complex technical possibilities into real-world improvements for staff, clergy and volunteers. You will play a key role in shaping the responsible adoption of emerging technologies, including AI, while ensuring strong governance, security and compliance. Please note that, whilst the role will be primarily home-based, the post-holder will be required to travel regularly across the Southwest region, with an onsite presence in each organisation at least once per month. You will be someone who: Has exceptional communication and translation skills, and able to convey complex technical concepts in clear, accessible language and influence a wide range of non-technical stakeholders with confidence. Is a strategic yet pragmatic thinker; someone who sees the big picture and aligns technology with organisational priorities, while remaining hands-on and focused on practical, value-adding solutions. Is a collaborative and emotionally intelligent leader, with the ability to build trust and consensus across diverse stakeholders and cultures, leading change with empathy, credibility and sensitivity. Is resilient and delivery-focused, proactive and self-motivated, with the drive and discipline to deliver complex, multi-year programmes and achieve measurable outcomes. Responsibilities Strategic Leadership: Develop, articulate, and implement a shared digital transformation and technology strategy that is directly aligned with the overarching mission and strategic goals of the five dioceses. Act as the principal technology advisor to the Diocesan Secretaries and their senior leadership teams. Process Mapping & Optimisation: Lead a comprehensive, collaborative review of key administrative and operational processes within the Diocesan Boards of Finance (DBFs) and in parishes where appropriate. Use process mapping techniques to identify inefficiencies, bottlenecks, and areas for improvement, and then design and implement optimised workflows. AI & Responsible Innovation: Actively research, evaluate, pilot, and implement appropriate AI and automation tools to enhance efficiency, support fundraising, and improve service delivery. Ensure all innovation is undertaken responsibly, ethically, and with a clear focus on tangible benefits. Stakeholder Management & Engagement: Build and maintain strong, collaborative relationships with a diverse range of stakeholders across all five dioceses, including clergy, staff, and volunteers. Foster a culture of digital literacy and champion the benefits of change in a clear, accessible, and empathetic manner. Project & Change Management: Oversee the full lifecycle of technology and process improvement projects, from initial conception and business case development through to delivery, user training, and final handover. Employ robust project management methodologies to ensure projects are delivered on time and within budget. Qualifications, Training & Experience: Proven and extensive senior technology leadership experience (e.g., CTO, Head of IT, Director of Digital Transformation) with clear evidence of strategic impact. Relevant degree (or equivalent) in a technology-related discipline, with appropriate professional certifications in technology, architecture, project or change management, and membership of a relevant professional body. Strong track record in business process mapping, analysis and re-engineering delivering measurable efficiency gains. Practical experience evaluating, procuring and implementing modern technology solutions, including cloud platforms (e.g., Microsoft 365), CRM systems and data analytics tools. Experience in the charity, non-profit or similarly complex, values-driven sector is highly desirable. Demonstrable experience of, or well-informed and practical interest in, the responsible and ethical application of AI and automation in an organisational context. Significant experience in technology strategy, budget management, vendor negotiation and delivery of complex, multi-stakeholder programmes. Competencies & Behavioural requirements: Exceptional communicator and translator: Able to convey complex technical concepts in clear, accessible language and influence a wide range of non-technical stakeholders with confidence. Strategic yet pragmatic thinker: Sees the big picture and aligns technology with organisational priorities, while remaining hands-on and focused on practical, value adding solutions. Collaborative and emotionally intelligent leader: Builds trust and consensus across diverse stakeholders and cultures, leading change with empathy, credibility and sensitivity. Resilient and delivery-focused: Proactive and self-motivated, with the drive and discipline to deliver complex, multi-year programmes and achieve measurable outcomes. Culturally astute and values-aware: Demonstrates understanding of, and respect for, the Church of England's context, governance and ethos, navigating the environment with diplomacy and good judgement.
May 28, 2026
Seasonal
This is an exciting new opportunity to shape the future of technology and digital capability across five South West charities. We are seeking an exceptional Regional Chief Technology Officer who is motivated by both challenge and purpose; someone who can harness technology to make a tangible difference to how our faith-based charities support church communities Working across the dioceses of Bath & Wells, Bristol, Exeter, Salisbury and Truro, this role offers a rare platform to influence at scale. The successful candidate will lead a region-wide programme of digital transformation and process optimisation, helping modernise systems, strengthen cyber resilience and unlock efficiencies that release resources for mission and ministry. This is not technology for its own sake. We are looking for someone who combines strategic insight with practical delivery; a leader who can translate complex technical possibilities into real-world improvements for staff, clergy and volunteers. You will play a key role in shaping the responsible adoption of emerging technologies, including AI, while ensuring strong governance, security and compliance. Please note that, whilst the role will be primarily home-based, the post-holder will be required to travel regularly across the Southwest region, with an onsite presence in each organisation at least once per month. You will be someone who: Has exceptional communication and translation skills, and able to convey complex technical concepts in clear, accessible language and influence a wide range of non-technical stakeholders with confidence. Is a strategic yet pragmatic thinker; someone who sees the big picture and aligns technology with organisational priorities, while remaining hands-on and focused on practical, value-adding solutions. Is a collaborative and emotionally intelligent leader, with the ability to build trust and consensus across diverse stakeholders and cultures, leading change with empathy, credibility and sensitivity. Is resilient and delivery-focused, proactive and self-motivated, with the drive and discipline to deliver complex, multi-year programmes and achieve measurable outcomes. Responsibilities Strategic Leadership: Develop, articulate, and implement a shared digital transformation and technology strategy that is directly aligned with the overarching mission and strategic goals of the five dioceses. Act as the principal technology advisor to the Diocesan Secretaries and their senior leadership teams. Process Mapping & Optimisation: Lead a comprehensive, collaborative review of key administrative and operational processes within the Diocesan Boards of Finance (DBFs) and in parishes where appropriate. Use process mapping techniques to identify inefficiencies, bottlenecks, and areas for improvement, and then design and implement optimised workflows. AI & Responsible Innovation: Actively research, evaluate, pilot, and implement appropriate AI and automation tools to enhance efficiency, support fundraising, and improve service delivery. Ensure all innovation is undertaken responsibly, ethically, and with a clear focus on tangible benefits. Stakeholder Management & Engagement: Build and maintain strong, collaborative relationships with a diverse range of stakeholders across all five dioceses, including clergy, staff, and volunteers. Foster a culture of digital literacy and champion the benefits of change in a clear, accessible, and empathetic manner. Project & Change Management: Oversee the full lifecycle of technology and process improvement projects, from initial conception and business case development through to delivery, user training, and final handover. Employ robust project management methodologies to ensure projects are delivered on time and within budget. Qualifications, Training & Experience: Proven and extensive senior technology leadership experience (e.g., CTO, Head of IT, Director of Digital Transformation) with clear evidence of strategic impact. Relevant degree (or equivalent) in a technology-related discipline, with appropriate professional certifications in technology, architecture, project or change management, and membership of a relevant professional body. Strong track record in business process mapping, analysis and re-engineering delivering measurable efficiency gains. Practical experience evaluating, procuring and implementing modern technology solutions, including cloud platforms (e.g., Microsoft 365), CRM systems and data analytics tools. Experience in the charity, non-profit or similarly complex, values-driven sector is highly desirable. Demonstrable experience of, or well-informed and practical interest in, the responsible and ethical application of AI and automation in an organisational context. Significant experience in technology strategy, budget management, vendor negotiation and delivery of complex, multi-stakeholder programmes. Competencies & Behavioural requirements: Exceptional communicator and translator: Able to convey complex technical concepts in clear, accessible language and influence a wide range of non-technical stakeholders with confidence. Strategic yet pragmatic thinker: Sees the big picture and aligns technology with organisational priorities, while remaining hands-on and focused on practical, value adding solutions. Collaborative and emotionally intelligent leader: Builds trust and consensus across diverse stakeholders and cultures, leading change with empathy, credibility and sensitivity. Resilient and delivery-focused: Proactive and self-motivated, with the drive and discipline to deliver complex, multi-year programmes and achieve measurable outcomes. Culturally astute and values-aware: Demonstrates understanding of, and respect for, the Church of England's context, governance and ethos, navigating the environment with diplomacy and good judgement.
This is an exciting new opportunity to shape the future of technology and digital capability across five South West charities. We are seeking an exceptional Regional Chief Technology Officer who is motivated by both challenge and purpose; someone who can harness technology to make a tangible difference to how our faith-based charities support church communities. Working across Bath & Wells, Bristol, Exeter, Salisbury and Truro, this role offers a rare platform to influence at scale. The successful candidate will lead a region-wide programme of digital transformation and process optimisation, helping modernise systems, strengthen cyber resilience and unlock efficiencies that release resources for mission and ministry. This is not technology for its own sake. We are looking for someone who combines strategic insight with practical delivery; a leader who can translate complex technical possibilities into real-world improvements for staff, clergy and volunteers. You will play a key role in shaping the responsible adoption of emerging technologies, including AI, while ensuring strong governance, security and compliance. Please note that, whilst the role will be primarily home-based, the post-holder will be required to travel regularly across the Southwest region, with an onsite presence in each organisation at least once per month. Responsibilities Strategic Leadership: Develop, articulate, and implement a shared digital transformation and technology strategy that is directly aligned with the overarching mission and strategic goals of the five dioceses. Act as the principal technology advisor to the Diocesan Secretaries and their senior leadership teams. Process Mapping & Optimisation: Lead a comprehensive, collaborative review of key administrative and operational processes within the Diocesan Boards of Finance (DBFs) and in parishes where appropriate. Use process mapping techniques to identify inefficiencies, bottlenecks, and areas for improvement, and then design and implement optimised workflows. AI & Responsible Innovation: Actively research, evaluate, pilot, and implement appropriate AI and automation tools to enhance efficiency, support fundraising, and improve service delivery. Ensure all innovation is undertaken responsibly, ethically, and with a clear focus on tangible benefits. Stakeholder Management & Engagement: Build and maintain strong, collaborative relationships with a diverse range of stakeholders across all five dioceses, including clergy, staff, and volunteers. Foster a culture of digital literacy and champion the benefits of change in a clear, accessible, and empathetic manner. Project & Change Management: Oversee the full lifecycle of technology and process improvement projects, from initial conception and business case development through to delivery, user training, and final handover. Employ robust project management methodologies to ensure projects are delivered on time and within budget. Qualifications, Training & Experience: Proven and extensive senior technology leadership experience (e.g., CTO, Head of IT, Director of Digital Transformation) with clear evidence of strategic impact. Relevant degree (or equivalent) in a technology-related discipline, with appropriate professional certifications in technology, architecture, project or change management, and membership of a relevant professional body. Strong track record in business process mapping, analysis and re-engineering delivering measurable efficiency gains. Practical experience evaluating, procuring and implementing modern technology solutions, including cloud platforms (e.g., Microsoft 365), CRM systems and data analytics tools. Experience in the charity, non-profit or similarly complex, values-driven sector is highly desirable. Demonstrable experience of, or well-informed and practical interest in, the responsible and ethical application of AI and automation in an organisational context. Significant experience in technology strategy, budget management, vendor negotiation and delivery of complex, multi-stakeholder programmes. Competencies & Behavioural requirements: Exceptional communicator and translator: Able to convey complex technical concepts in clear, accessible language and influence a wide range of non-technical stakeholders with confidence. Strategic yet pragmatic thinker: Sees the big picture and aligns technology with organisational priorities, while remaining hands-on and focused on practical, value adding solutions. Collaborative and emotionally intelligent leader: Builds trust and consensus across diverse stakeholders and cultures, leading change with empathy, credibility and sensitivity. Resilient and delivery-focused: Proactive and self-motivated, with the drive and discipline to deliver complex, multi-year programmes and achieve measurable outcomes. Culturally astute and values-aware: Demonstrates understanding of, and respect for, the Church of England s context, governance and ethos, navigating the environment with diplomacy and good judgement. Our benefits include : Generous company pension A comprehensive health & wellbeing programme, inlcuding an Employee Assistance Programme Paid volunteering & study leave allowace Company events Home working
May 27, 2026
Full time
This is an exciting new opportunity to shape the future of technology and digital capability across five South West charities. We are seeking an exceptional Regional Chief Technology Officer who is motivated by both challenge and purpose; someone who can harness technology to make a tangible difference to how our faith-based charities support church communities. Working across Bath & Wells, Bristol, Exeter, Salisbury and Truro, this role offers a rare platform to influence at scale. The successful candidate will lead a region-wide programme of digital transformation and process optimisation, helping modernise systems, strengthen cyber resilience and unlock efficiencies that release resources for mission and ministry. This is not technology for its own sake. We are looking for someone who combines strategic insight with practical delivery; a leader who can translate complex technical possibilities into real-world improvements for staff, clergy and volunteers. You will play a key role in shaping the responsible adoption of emerging technologies, including AI, while ensuring strong governance, security and compliance. Please note that, whilst the role will be primarily home-based, the post-holder will be required to travel regularly across the Southwest region, with an onsite presence in each organisation at least once per month. Responsibilities Strategic Leadership: Develop, articulate, and implement a shared digital transformation and technology strategy that is directly aligned with the overarching mission and strategic goals of the five dioceses. Act as the principal technology advisor to the Diocesan Secretaries and their senior leadership teams. Process Mapping & Optimisation: Lead a comprehensive, collaborative review of key administrative and operational processes within the Diocesan Boards of Finance (DBFs) and in parishes where appropriate. Use process mapping techniques to identify inefficiencies, bottlenecks, and areas for improvement, and then design and implement optimised workflows. AI & Responsible Innovation: Actively research, evaluate, pilot, and implement appropriate AI and automation tools to enhance efficiency, support fundraising, and improve service delivery. Ensure all innovation is undertaken responsibly, ethically, and with a clear focus on tangible benefits. Stakeholder Management & Engagement: Build and maintain strong, collaborative relationships with a diverse range of stakeholders across all five dioceses, including clergy, staff, and volunteers. Foster a culture of digital literacy and champion the benefits of change in a clear, accessible, and empathetic manner. Project & Change Management: Oversee the full lifecycle of technology and process improvement projects, from initial conception and business case development through to delivery, user training, and final handover. Employ robust project management methodologies to ensure projects are delivered on time and within budget. Qualifications, Training & Experience: Proven and extensive senior technology leadership experience (e.g., CTO, Head of IT, Director of Digital Transformation) with clear evidence of strategic impact. Relevant degree (or equivalent) in a technology-related discipline, with appropriate professional certifications in technology, architecture, project or change management, and membership of a relevant professional body. Strong track record in business process mapping, analysis and re-engineering delivering measurable efficiency gains. Practical experience evaluating, procuring and implementing modern technology solutions, including cloud platforms (e.g., Microsoft 365), CRM systems and data analytics tools. Experience in the charity, non-profit or similarly complex, values-driven sector is highly desirable. Demonstrable experience of, or well-informed and practical interest in, the responsible and ethical application of AI and automation in an organisational context. Significant experience in technology strategy, budget management, vendor negotiation and delivery of complex, multi-stakeholder programmes. Competencies & Behavioural requirements: Exceptional communicator and translator: Able to convey complex technical concepts in clear, accessible language and influence a wide range of non-technical stakeholders with confidence. Strategic yet pragmatic thinker: Sees the big picture and aligns technology with organisational priorities, while remaining hands-on and focused on practical, value adding solutions. Collaborative and emotionally intelligent leader: Builds trust and consensus across diverse stakeholders and cultures, leading change with empathy, credibility and sensitivity. Resilient and delivery-focused: Proactive and self-motivated, with the drive and discipline to deliver complex, multi-year programmes and achieve measurable outcomes. Culturally astute and values-aware: Demonstrates understanding of, and respect for, the Church of England s context, governance and ethos, navigating the environment with diplomacy and good judgement. Our benefits include : Generous company pension A comprehensive health & wellbeing programme, inlcuding an Employee Assistance Programme Paid volunteering & study leave allowace Company events Home working
Job Title: Data Engineer Location: London Working Pattern: Hybrid (3-4 days / week in office) Salary: £55,000 - £70,000 (+ Strong Benefits Package) Overview We are seeking a highly skilled and proactive Data Engineer to join a growing technology team within a fast-paced insurance environment. This role will focus on designing, building, and optimising scalable data infrastructure and automation solutions that support operational workflows, reporting, and business-critical analytics. The position offers the opportunity to work across modern cloud-based data platforms, workflow automation, and emerging AI-assisted technologies, with exposure to projects involving intelligent document processing, operational automation, and practical applications of LLM tooling within the business. This is an excellent opportunity for someone who enjoys combining strong Data Engineering fundamentals with modern automation technologies in a highly collaborative environment. Key Responsibilities Data Engineering & Architecture Design, develop, and maintain scalable and reliable data pipelines using Python and SQL. Build and optimise modern data architectures, including data lakes and warehouses. Support the ongoing migration and modernisation of legacy/on-premise data infrastructure into Azure cloud services. Develop robust ETL/ELT pipelines and API integrations across multiple internal and external data sources. Automation & Intelligent Workflows Support automation initiatives aimed at improving operational efficiency and reducing manual processing tasks. Contribute to AI-assisted and intelligent workflow projects involving structured and unstructured data processing. Work with modern automation tooling and explore practical applications of LLM technologies within operational processes. Collaborate with stakeholders to identify opportunities for process optimisation through automation and data-driven solutions. Data Quality, Reporting & Governance Implement automated validation, monitoring, and data quality controls across datasets and pipelines. Ensure solutions align with governance, security, and GDPR/DPA requirements. Optimise database performance and query efficiency to support reporting and analytics. Develop and maintain reporting and dashboarding solutions using Power BI. Stakeholder Collaboration Work closely with business stakeholders to gather requirements and translate them into scalable technical solutions. Present technical findings and recommendations clearly to both technical and non-technical audiences. Act as a key bridge between operational teams and technology functions. Required Skills & Experience Technical Skills Strong experience with Python and SQL for Data Engineering and automation. Experience building and maintaining scalable ETL/ELT pipelines. Strong understanding of relational and non-relational databases. Experience with Azure data technologies such as Data Factory, Synapse, or Fabric. Familiarity with orchestration and transformation tooling such as Dagster and dbt. Experience working with APIs and workflow automation tooling. Exposure to AI-assisted technologies, automation tooling, or LLM concepts would be advantageous. Experience with Power BI and reporting solutions. Familiarity with Docker/Kubernetes and CI/CD practices is beneficial. Industry Experience Experience working within insurance or financial services environments is highly desirable. Experience handling complex operational or transactional datasets would be advantageous. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Collaborative and proactive mindset. Interest in modern automation technologies and emerging tooling. Package & Benefits Annual bonus Strong pension contribution Private healthcare Hybrid working model (3-4 days per week in the London office) Exposure to modern cloud, automation, and AI-driven projects Collaborative and growing technology environment Opportunity to influence greenfield technical initiatives and modernisation projects Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 25, 2026
Full time
Job Title: Data Engineer Location: London Working Pattern: Hybrid (3-4 days / week in office) Salary: £55,000 - £70,000 (+ Strong Benefits Package) Overview We are seeking a highly skilled and proactive Data Engineer to join a growing technology team within a fast-paced insurance environment. This role will focus on designing, building, and optimising scalable data infrastructure and automation solutions that support operational workflows, reporting, and business-critical analytics. The position offers the opportunity to work across modern cloud-based data platforms, workflow automation, and emerging AI-assisted technologies, with exposure to projects involving intelligent document processing, operational automation, and practical applications of LLM tooling within the business. This is an excellent opportunity for someone who enjoys combining strong Data Engineering fundamentals with modern automation technologies in a highly collaborative environment. Key Responsibilities Data Engineering & Architecture Design, develop, and maintain scalable and reliable data pipelines using Python and SQL. Build and optimise modern data architectures, including data lakes and warehouses. Support the ongoing migration and modernisation of legacy/on-premise data infrastructure into Azure cloud services. Develop robust ETL/ELT pipelines and API integrations across multiple internal and external data sources. Automation & Intelligent Workflows Support automation initiatives aimed at improving operational efficiency and reducing manual processing tasks. Contribute to AI-assisted and intelligent workflow projects involving structured and unstructured data processing. Work with modern automation tooling and explore practical applications of LLM technologies within operational processes. Collaborate with stakeholders to identify opportunities for process optimisation through automation and data-driven solutions. Data Quality, Reporting & Governance Implement automated validation, monitoring, and data quality controls across datasets and pipelines. Ensure solutions align with governance, security, and GDPR/DPA requirements. Optimise database performance and query efficiency to support reporting and analytics. Develop and maintain reporting and dashboarding solutions using Power BI. Stakeholder Collaboration Work closely with business stakeholders to gather requirements and translate them into scalable technical solutions. Present technical findings and recommendations clearly to both technical and non-technical audiences. Act as a key bridge between operational teams and technology functions. Required Skills & Experience Technical Skills Strong experience with Python and SQL for Data Engineering and automation. Experience building and maintaining scalable ETL/ELT pipelines. Strong understanding of relational and non-relational databases. Experience with Azure data technologies such as Data Factory, Synapse, or Fabric. Familiarity with orchestration and transformation tooling such as Dagster and dbt. Experience working with APIs and workflow automation tooling. Exposure to AI-assisted technologies, automation tooling, or LLM concepts would be advantageous. Experience with Power BI and reporting solutions. Familiarity with Docker/Kubernetes and CI/CD practices is beneficial. Industry Experience Experience working within insurance or financial services environments is highly desirable. Experience handling complex operational or transactional datasets would be advantageous. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Collaborative and proactive mindset. Interest in modern automation technologies and emerging tooling. Package & Benefits Annual bonus Strong pension contribution Private healthcare Hybrid working model (3-4 days per week in the London office) Exposure to modern cloud, automation, and AI-driven projects Collaborative and growing technology environment Opportunity to influence greenfield technical initiatives and modernisation projects Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Principal IAM Engineer is the senior technical authority for identity services, responsible for designing, implementing, and governing enterprise-wide IAM capabilities across workforce, partner, and customer identities. This role combines deep hands-on engineering with architecture and leadership, driving the modernization of authentication, authorization, identity lifecycle, and privileged access controls across our cloud and on-prem environments. Responsibilities: Own the end to end technical delivery of IAM services, including identity lifecycle management, authentication, authorization, SSO, and privileged access controls, ensuring they are secure, scalable, and highly available. Lead design sessions, collaborating with Entrprise Architecture, and implementation of IAM integrations for SaaS, on prem, and AWS cloud platforms, including federation (SAML, OIDC, OAuth), MFA, and Passwordless capabilities. Serve as the primary escalation point for complex IAM engineering issues; perform root cause analysis and drive long term remediation and hardening of IAM platforms and related services. Partner with security architecture, infrastructure, application, and HR/IT teams to align IAM solutions with enterprise security strategy, compliance obligations, and business objectives. Define IAM engineering standards, patterns, and reference architectures; guide other engineers in implementing secure onboarding patterns for applications into IGA, PAM, and SSO platforms. Lead modernization initiatives. Contribute to audits, risk assessments, and regulatory reviews by providing technical evidence, designing compensating controls, and closing identified IAM control gaps. Mentor and coach IAM engineers and analysts, promoting engineering excellence, documentation discipline, and a culture of continuous learning and improvement. What You'll Bring 10+ years of experience in information security or infrastructure engineering, with at least 5 years of hands-on-keyboard experience with core IAM platforms. Deep expertise with the majority of our IAM stack Strong hands-on experience with Microsoft Entra ID and Active Directory as foundational directory services, and extensive experience implementing federation protocols (SAML, OIDC, OAuth2). Proven track record designing and implementing IAM solutions in hybrid multi-cloud environments, including the automation of provisioning, access reviews, and RBAC/ABAC models. Experience with secrets management solutions. Proficiency in at least one scripting or programming language (such as PowerShell, Python, or Java) to automate tasks and build custom connectors for our IAM tools. Excellent communication skills with the ability to translate complex technical concepts related to our IAM ecosystem for both technical and non-technical stakeholders. Exceptional sense of ownership and the ability to work with a limited set of requirements. Highly advanced ability to breakdown work to deliver value incrementally. Experience leading large-scale IAM programs. Prior responsibility as a technical lead or architect for IAM, including mentoring teams and influencing roadmaps beyond direct reporting lines. Demonstrated ability to balance security, usability, and operational efficiency, with a strong bias toward automation and measurable risk reduction. Define and lead the implementation of the organization's security strategy, with a focus on Cloud Security, Identity Access Management, and all other aspects of Cybersecurity Oversee the deployment of IAM solutions across both on-premise and cloud environments, ensuring they meet the highest standards of security. Lead the most complex security assessments, including threat modeling, red teaming, and cloud security reviews. Collaborate with executive leadership to ensure that security initiatives align with the organization's strategic goals and risk appetite. Act as the technical lead for large-scale security projects, coordinating cross-functional teams to ensure successful delivery. Architect and implement solutions across workforce IAM, PAM, and customer IAM ecosystems. Provide thought leadership in adopting passwordless authentication, passkeys, adaptive MFA, and AI-driven access orchestration strategies Engineer integrations with Agentic AI tools for intelligent decisioning, policy enforcement, and autonomous identity lifecycle operations. Develop and implement automated provisioning/deprovisioning workflows Ensure integration of IAM with cloud platforms (Azure, AWS, GCP) and SaaS applications. Mentor and develop the skills of senior security engineers, fostering a culture of continuous improvement and innovation. Technical Experience Must-Have: Privileged Access management (CyberArk) Authentication/AuthN (Okta) Federated Identity (EntraID) Cloud Identity (AWS, GCP, Azure) Automation (terraform, codex, claude) Application SSO (OIDC, SAML) Identity Governance (Sailpoint, Okta, Veza) Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
May 21, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Principal IAM Engineer is the senior technical authority for identity services, responsible for designing, implementing, and governing enterprise-wide IAM capabilities across workforce, partner, and customer identities. This role combines deep hands-on engineering with architecture and leadership, driving the modernization of authentication, authorization, identity lifecycle, and privileged access controls across our cloud and on-prem environments. Responsibilities: Own the end to end technical delivery of IAM services, including identity lifecycle management, authentication, authorization, SSO, and privileged access controls, ensuring they are secure, scalable, and highly available. Lead design sessions, collaborating with Entrprise Architecture, and implementation of IAM integrations for SaaS, on prem, and AWS cloud platforms, including federation (SAML, OIDC, OAuth), MFA, and Passwordless capabilities. Serve as the primary escalation point for complex IAM engineering issues; perform root cause analysis and drive long term remediation and hardening of IAM platforms and related services. Partner with security architecture, infrastructure, application, and HR/IT teams to align IAM solutions with enterprise security strategy, compliance obligations, and business objectives. Define IAM engineering standards, patterns, and reference architectures; guide other engineers in implementing secure onboarding patterns for applications into IGA, PAM, and SSO platforms. Lead modernization initiatives. Contribute to audits, risk assessments, and regulatory reviews by providing technical evidence, designing compensating controls, and closing identified IAM control gaps. Mentor and coach IAM engineers and analysts, promoting engineering excellence, documentation discipline, and a culture of continuous learning and improvement. What You'll Bring 10+ years of experience in information security or infrastructure engineering, with at least 5 years of hands-on-keyboard experience with core IAM platforms. Deep expertise with the majority of our IAM stack Strong hands-on experience with Microsoft Entra ID and Active Directory as foundational directory services, and extensive experience implementing federation protocols (SAML, OIDC, OAuth2). Proven track record designing and implementing IAM solutions in hybrid multi-cloud environments, including the automation of provisioning, access reviews, and RBAC/ABAC models. Experience with secrets management solutions. Proficiency in at least one scripting or programming language (such as PowerShell, Python, or Java) to automate tasks and build custom connectors for our IAM tools. Excellent communication skills with the ability to translate complex technical concepts related to our IAM ecosystem for both technical and non-technical stakeholders. Exceptional sense of ownership and the ability to work with a limited set of requirements. Highly advanced ability to breakdown work to deliver value incrementally. Experience leading large-scale IAM programs. Prior responsibility as a technical lead or architect for IAM, including mentoring teams and influencing roadmaps beyond direct reporting lines. Demonstrated ability to balance security, usability, and operational efficiency, with a strong bias toward automation and measurable risk reduction. Define and lead the implementation of the organization's security strategy, with a focus on Cloud Security, Identity Access Management, and all other aspects of Cybersecurity Oversee the deployment of IAM solutions across both on-premise and cloud environments, ensuring they meet the highest standards of security. Lead the most complex security assessments, including threat modeling, red teaming, and cloud security reviews. Collaborate with executive leadership to ensure that security initiatives align with the organization's strategic goals and risk appetite. Act as the technical lead for large-scale security projects, coordinating cross-functional teams to ensure successful delivery. Architect and implement solutions across workforce IAM, PAM, and customer IAM ecosystems. Provide thought leadership in adopting passwordless authentication, passkeys, adaptive MFA, and AI-driven access orchestration strategies Engineer integrations with Agentic AI tools for intelligent decisioning, policy enforcement, and autonomous identity lifecycle operations. Develop and implement automated provisioning/deprovisioning workflows Ensure integration of IAM with cloud platforms (Azure, AWS, GCP) and SaaS applications. Mentor and develop the skills of senior security engineers, fostering a culture of continuous improvement and innovation. Technical Experience Must-Have: Privileged Access management (CyberArk) Authentication/AuthN (Okta) Federated Identity (EntraID) Cloud Identity (AWS, GCP, Azure) Automation (terraform, codex, claude) Application SSO (OIDC, SAML) Identity Governance (Sailpoint, Okta, Veza) Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Principal IAM Engineer is the senior technical authority for identity services, responsible for designing, implementing, and governing enterprise-wide IAM capabilities across workforce, partner, and customer identities. This role combines deep hands-on engineering with architecture and leadership, driving the modernization of authentication, authorization, identity lifecycle, and privileged access controls across our cloud and on-prem environments. Responsibilities: Own the end to end technical delivery of IAM services, including identity lifecycle management, authentication, authorization, SSO, and privileged access controls, ensuring they are secure, scalable, and highly available. Lead design sessions, collaborating with Entrprise Architecture, and implementation of IAM integrations for SaaS, on prem, and AWS cloud platforms, including federation (SAML, OIDC, OAuth), MFA, and Passwordless capabilities. Serve as the primary escalation point for complex IAM engineering issues; perform root cause analysis and drive long term remediation and hardening of IAM platforms and related services. Partner with security architecture, infrastructure, application, and HR/IT teams to align IAM solutions with enterprise security strategy, compliance obligations, and business objectives. Define IAM engineering standards, patterns, and reference architectures; guide other engineers in implementing secure onboarding patterns for applications into IGA, PAM, and SSO platforms. Lead modernization initiatives. Contribute to audits, risk assessments, and regulatory reviews by providing technical evidence, designing compensating controls, and closing identified IAM control gaps. Mentor and coach IAM engineers and analysts, promoting engineering excellence, documentation discipline, and a culture of continuous learning and improvement. What You'll Bring 10+ years of experience in information security or infrastructure engineering, with at least 5 years of hands-on-keyboard experience with core IAM platforms. Deep expertise with the majority of our IAM stack Strong hands-on experience with Microsoft Entra ID and Active Directory as foundational directory services, and extensive experience implementing federation protocols (SAML, OIDC, OAuth2). Proven track record designing and implementing IAM solutions in hybrid multi-cloud environments, including the automation of provisioning, access reviews, and RBAC/ABAC models. Experience with secrets management solutions. Proficiency in at least one scripting or programming language (such as PowerShell, Python, or Java) to automate tasks and build custom connectors for our IAM tools. Excellent communication skills with the ability to translate complex technical concepts related to our IAM ecosystem for both technical and non-technical stakeholders. Exceptional sense of ownership and the ability to work with a limited set of requirements. Highly advanced ability to breakdown work to deliver value incrementally. Experience leading large-scale IAM programs. Prior responsibility as a technical lead or architect for IAM, including mentoring teams and influencing roadmaps beyond direct reporting lines. Demonstrated ability to balance security, usability, and operational efficiency, with a strong bias toward automation and measurable risk reduction. Define and lead the implementation of the organization's security strategy, with a focus on Cloud Security, Identity Access Management, and all other aspects of Cybersecurity Oversee the deployment of IAM solutions across both on-premise and cloud environments, ensuring they meet the highest standards of security. Lead the most complex security assessments, including threat modeling, red teaming, and cloud security reviews. Collaborate with executive leadership to ensure that security initiatives align with the organization's strategic goals and risk appetite. Act as the technical lead for large-scale security projects, coordinating cross-functional teams to ensure successful delivery. Architect and implement solutions across workforce IAM, PAM, and customer IAM ecosystems. Provide thought leadership in adopting passwordless authentication, passkeys, adaptive MFA, and AI-driven access orchestration strategies Engineer integrations with Agentic AI tools for intelligent decisioning, policy enforcement, and autonomous identity lifecycle operations. Develop and implement automated provisioning/deprovisioning workflows Ensure integration of IAM with cloud platforms (Azure, AWS, GCP) and SaaS applications. Mentor and develop the skills of senior security engineers, fostering a culture of continuous improvement and innovation. Technical Experience Must-Have: Privileged Access management (CyberArk) Authentication/AuthN (Okta) Federated Identity (EntraID) Cloud Identity (AWS, GCP, Azure) Automation (terraform, codex, claude) Application SSO (OIDC, SAML) Identity Governance (Sailpoint, Okta, Veza) Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
May 21, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Principal IAM Engineer is the senior technical authority for identity services, responsible for designing, implementing, and governing enterprise-wide IAM capabilities across workforce, partner, and customer identities. This role combines deep hands-on engineering with architecture and leadership, driving the modernization of authentication, authorization, identity lifecycle, and privileged access controls across our cloud and on-prem environments. Responsibilities: Own the end to end technical delivery of IAM services, including identity lifecycle management, authentication, authorization, SSO, and privileged access controls, ensuring they are secure, scalable, and highly available. Lead design sessions, collaborating with Entrprise Architecture, and implementation of IAM integrations for SaaS, on prem, and AWS cloud platforms, including federation (SAML, OIDC, OAuth), MFA, and Passwordless capabilities. Serve as the primary escalation point for complex IAM engineering issues; perform root cause analysis and drive long term remediation and hardening of IAM platforms and related services. Partner with security architecture, infrastructure, application, and HR/IT teams to align IAM solutions with enterprise security strategy, compliance obligations, and business objectives. Define IAM engineering standards, patterns, and reference architectures; guide other engineers in implementing secure onboarding patterns for applications into IGA, PAM, and SSO platforms. Lead modernization initiatives. Contribute to audits, risk assessments, and regulatory reviews by providing technical evidence, designing compensating controls, and closing identified IAM control gaps. Mentor and coach IAM engineers and analysts, promoting engineering excellence, documentation discipline, and a culture of continuous learning and improvement. What You'll Bring 10+ years of experience in information security or infrastructure engineering, with at least 5 years of hands-on-keyboard experience with core IAM platforms. Deep expertise with the majority of our IAM stack Strong hands-on experience with Microsoft Entra ID and Active Directory as foundational directory services, and extensive experience implementing federation protocols (SAML, OIDC, OAuth2). Proven track record designing and implementing IAM solutions in hybrid multi-cloud environments, including the automation of provisioning, access reviews, and RBAC/ABAC models. Experience with secrets management solutions. Proficiency in at least one scripting or programming language (such as PowerShell, Python, or Java) to automate tasks and build custom connectors for our IAM tools. Excellent communication skills with the ability to translate complex technical concepts related to our IAM ecosystem for both technical and non-technical stakeholders. Exceptional sense of ownership and the ability to work with a limited set of requirements. Highly advanced ability to breakdown work to deliver value incrementally. Experience leading large-scale IAM programs. Prior responsibility as a technical lead or architect for IAM, including mentoring teams and influencing roadmaps beyond direct reporting lines. Demonstrated ability to balance security, usability, and operational efficiency, with a strong bias toward automation and measurable risk reduction. Define and lead the implementation of the organization's security strategy, with a focus on Cloud Security, Identity Access Management, and all other aspects of Cybersecurity Oversee the deployment of IAM solutions across both on-premise and cloud environments, ensuring they meet the highest standards of security. Lead the most complex security assessments, including threat modeling, red teaming, and cloud security reviews. Collaborate with executive leadership to ensure that security initiatives align with the organization's strategic goals and risk appetite. Act as the technical lead for large-scale security projects, coordinating cross-functional teams to ensure successful delivery. Architect and implement solutions across workforce IAM, PAM, and customer IAM ecosystems. Provide thought leadership in adopting passwordless authentication, passkeys, adaptive MFA, and AI-driven access orchestration strategies Engineer integrations with Agentic AI tools for intelligent decisioning, policy enforcement, and autonomous identity lifecycle operations. Develop and implement automated provisioning/deprovisioning workflows Ensure integration of IAM with cloud platforms (Azure, AWS, GCP) and SaaS applications. Mentor and develop the skills of senior security engineers, fostering a culture of continuous improvement and innovation. Technical Experience Must-Have: Privileged Access management (CyberArk) Authentication/AuthN (Okta) Federated Identity (EntraID) Cloud Identity (AWS, GCP, Azure) Automation (terraform, codex, claude) Application SSO (OIDC, SAML) Identity Governance (Sailpoint, Okta, Veza) Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Lead Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 10+ years in SAP architecture and delivery Previous or current consulting experience a must Proven multi-module solution design experience Expert in S/4HANA adoption strategies and integration architecture Experience with master data governance and analytics platform design SAP certifications in relevant architecture or module areas Ability to identify AI-driven value levers within ERP transformations (e.g., predictive analytics, intelligent automation, process mining, GenAI-enabled user interaction). Experience incorporating AI capabilities into business cases and transformation roadmaps History of leading solution design for multi-module, large-scale ERP transformations Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc Integration expertise: SAP BTP, Integration Suite, middleware Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting Proven ability to define SAP target landscape & technical roadmap Ability to advise senior business stakeholders on architecture strategy Strong governance and quality assurance orientation Skilled at translating technical design into business outcomes Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
May 21, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Lead Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 10+ years in SAP architecture and delivery Previous or current consulting experience a must Proven multi-module solution design experience Expert in S/4HANA adoption strategies and integration architecture Experience with master data governance and analytics platform design SAP certifications in relevant architecture or module areas Ability to identify AI-driven value levers within ERP transformations (e.g., predictive analytics, intelligent automation, process mining, GenAI-enabled user interaction). Experience incorporating AI capabilities into business cases and transformation roadmaps History of leading solution design for multi-module, large-scale ERP transformations Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc Integration expertise: SAP BTP, Integration Suite, middleware Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting Proven ability to define SAP target landscape & technical roadmap Ability to advise senior business stakeholders on architecture strategy Strong governance and quality assurance orientation Skilled at translating technical design into business outcomes Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
