Senior Solution Architect - AI & Automation Remote - UK Up to £80,000 VIQU are partnering with a leading enterprise organisation embarking on a large-scale AI and automation transformation, investing heavily in intelligent technologies to enhance operational efficiency and drive innovation across the business click apply for full job details
Aug 21, 2026
Full time
Senior Solution Architect - AI & Automation Remote - UK Up to £80,000 VIQU are partnering with a leading enterprise organisation embarking on a large-scale AI and automation transformation, investing heavily in intelligent technologies to enhance operational efficiency and drive innovation across the business click apply for full job details
Power & Co-Pilot Platform Engineer Location: Durrington (with some travel to Falmer) Contract: Permanent, Full Time (37 hours) Hybrid: Minimum 2 days onsite Salary - £49,200 - £60,000 Role Overview As an Power & Co-Pilot Platform Engineer, you'll play a key role in shaping and managing Southern Water's growing automation ecosystem. Water is one of society's most essential services, but few people realise the scale of technology innovation driving the industry forward. At Southern Water, we're building a technology-enabled organisation where data, AI, automation and digital innovation are helping us improve services for customers and protect the environment. We're creating a new Intelligent Automation and Process Engineering capability that will sit at the heart of this transformation. This is your opportunity to help redesign how work gets done, combining low-code technologies, orchestration and AI-powered solutions to deliver smarter, faster and more efficient ways of operating. You'll work on meaningful challenges with real-world impact, helping to shape a scalable automation ecosystem and influence how this growing capability evolves. If you're excited by innovation, solving complex problems and making a genuine difference, there's never been a better time to join Southern Water. Working within the Process & Automation Centre of Excellence, you'll take hands on ownership and administration of core platforms like Power Platform & Co-pilot ensuring they're secure, scalable. You'll partner closely with architecture and security teams to define standards, improve performance, and support the rollout of AI, Automation and Copilot-driven solutions. This role combines hands-on platform engineering with strategic input, giving you real influence over how automation and AI are adopted across the business. Essential Skills & Experience Strong experience with Power Platform (Power Automate, Power Apps, Copilot Studio, Microsoft 365 Admin, Power Platform Admin, Agent 365) Background in RPA / automation platforms + Dataverse & Fabric Understanding of security principles (DLP, RBAC, Purview) Ability to manage enterprise environments (performance, resilience, support) Experience producing technical standards and documentation Desirable Certifications: MS-102 Desirable Skills & Experience Microsoft certifications (PL-200, PL-400, PL-600) Experience with Copilot Studio or conversational AI Knowledge of Azure OpenAI / RAG solutions Familiarity with Dataverse, Graph, or enterprise systems Exposure to monitoring and observability tools Interest in emerging technology and innovation Familiarity of AI / Copilot capabilities and governance Progression opportunities Southern Water offers career progression, training, and development opportunities. About Southern Water Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you-even if you don't tick every box. We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. "At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you-even if you don't tick every box. Your unique skills and experiences could be exactly what we need." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Aug 21, 2026
Full time
Power & Co-Pilot Platform Engineer Location: Durrington (with some travel to Falmer) Contract: Permanent, Full Time (37 hours) Hybrid: Minimum 2 days onsite Salary - £49,200 - £60,000 Role Overview As an Power & Co-Pilot Platform Engineer, you'll play a key role in shaping and managing Southern Water's growing automation ecosystem. Water is one of society's most essential services, but few people realise the scale of technology innovation driving the industry forward. At Southern Water, we're building a technology-enabled organisation where data, AI, automation and digital innovation are helping us improve services for customers and protect the environment. We're creating a new Intelligent Automation and Process Engineering capability that will sit at the heart of this transformation. This is your opportunity to help redesign how work gets done, combining low-code technologies, orchestration and AI-powered solutions to deliver smarter, faster and more efficient ways of operating. You'll work on meaningful challenges with real-world impact, helping to shape a scalable automation ecosystem and influence how this growing capability evolves. If you're excited by innovation, solving complex problems and making a genuine difference, there's never been a better time to join Southern Water. Working within the Process & Automation Centre of Excellence, you'll take hands on ownership and administration of core platforms like Power Platform & Co-pilot ensuring they're secure, scalable. You'll partner closely with architecture and security teams to define standards, improve performance, and support the rollout of AI, Automation and Copilot-driven solutions. This role combines hands-on platform engineering with strategic input, giving you real influence over how automation and AI are adopted across the business. Essential Skills & Experience Strong experience with Power Platform (Power Automate, Power Apps, Copilot Studio, Microsoft 365 Admin, Power Platform Admin, Agent 365) Background in RPA / automation platforms + Dataverse & Fabric Understanding of security principles (DLP, RBAC, Purview) Ability to manage enterprise environments (performance, resilience, support) Experience producing technical standards and documentation Desirable Certifications: MS-102 Desirable Skills & Experience Microsoft certifications (PL-200, PL-400, PL-600) Experience with Copilot Studio or conversational AI Knowledge of Azure OpenAI / RAG solutions Familiarity with Dataverse, Graph, or enterprise systems Exposure to monitoring and observability tools Interest in emerging technology and innovation Familiarity of AI / Copilot capabilities and governance Progression opportunities Southern Water offers career progression, training, and development opportunities. About Southern Water Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you-even if you don't tick every box. We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. "At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you-even if you don't tick every box. Your unique skills and experiences could be exactly what we need." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Job Title: Automation Operations Manager Location: Hybrid working between our head office in Durrington (Worthing) approx 2 days pw, and home. Contract Type: Permanent Hours: 37 hours per week, Monday - Friday Salary: Up to £72,000, commensurate to skills and experience. About the role Water underpins everyday life, yet it remains an industry that is still evolving in how it measures and realises value from transformation, data and automation. At Southern Water, that is changing. We are building a new Process & Intelligent Automation capability at the heart of the organisation. This is not about incremental improvements, it is about ensuring every investment in automation, AI and process optimisation delivers clear, measurable and sustained value for the business, our customers and regulators. As Automation Operations Manager, you will play a critical role in ensuring the reliability, resilience and performance of Southern Water's growing automation and AI estate. This is a senior operational leadership role within a new capability, giving you the opportunity to shape how automation services are supported, governed and continuously improved across the organisation. You will own the operational strategy for automation platforms and AI-enabled services, ensuring they remain secure, stable and aligned with business priorities while delivering measurable value at scale. Reporting to the Head of Process & Intelligent Automation, you will lead an external managed service team responsible for supporting automation platforms and solutions in production. Working closely with Architecture, Engineering, Integration and Platform teams, you will ensure operational considerations are embedded throughout the solution lifecycle, from design through to support, optimisation and retirement. This role goes beyond traditional IT operations. It is about building and leading a modern automation operations capability that enables automation and AI technologies to operate safely, reliably and at enterprise scale. What you'll be responsible for: Leading the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure. Managing and overseeing an external managed service team responsible for supporting live automation solutions and platforms. Acting as the senior escalation point for major incidents, coordinating cross-functional teams to restore service and minimise business impact. Driving service excellence through effective incident, problem, change and release management processes. Overseeing the operation of Power Platform solutions, RPA platforms, Logic Apps, Alteryx workflows, Co-Pilot agents, Foundry processes and related automation technologies. Monitoring platform health, performance, capacity and service trends to proactively identify risks and opportunities for improvement. Leading root cause investigations and implementing long-term corrective actions to improve operational stability. Ensuring operational activities meet agreed SLAs, regulatory requirements and internal governance standards. Working with Architecture and Platform Engineering teams to maintain alignment with security, data governance and enterprise technology standards. Managing operational documentation, runbooks, support models and audit evidence. Coordinating operational readiness, deployment support, patching cycles and release activities across automation platforms. Building operational reporting and dashboards that provide visibility of service health, risk and performance. Identifying opportunities to improve automation support processes, tooling and operating models. Supporting the continued growth and scaling of automation and AI capabilities across Southern Water. What you'll bring to the role: Essential Significant experience managing large-scale production application environments, particularly SaaS-based platforms. Minimum 10 years' experience in IT operations, application support, automation operations or related operational leadership roles. Minimum 5 years' experience managing outsourced or managed service support organisations against demanding business SLAs. Proven experience owning operational services, incident management and service performance within complex technology environments. Strong understanding of IT service management principles, including incident, problem, change and release management. Experience supporting automation technologies such as Power Platform, RPA, Logic Apps, workflow orchestration or similar platforms. Strong knowledge of cloud-based services and operational practices across Azure or equivalent environments. Experience interpreting monitoring dashboards, telemetry, logs and performance metrics to drive service improvements. Excellent stakeholder management skills, with the ability to engage effectively across technical, operational and executive audiences. Experience leading teams and suppliers to deliver high-quality support services and operational outcomes. Strong understanding of security, access controls, governance and operational compliance requirements. Desirable ITIL v4 certification. Microsoft certifications such as PL-400, PL-600, AZ-104 or related technologies. Blue Prism, ServiceNow RPA or automation operations certifications. Experience with monitoring and observability tools such as Azure Monitor, Application Insights, Splunk or Dynatrace. Understanding of AI-enabled services and operational monitoring of AI solutions. Knowledge of enterprise integration platforms, APIs and cloud-native technologies. Experience working within a regulated or critical national infrastructure environment. Familiarity with Southern Water's technology landscape, including ServiceNow, Workday, Maximo, GIS platforms, SAP BO and WaterWorxx.
Aug 21, 2026
Full time
Job Title: Automation Operations Manager Location: Hybrid working between our head office in Durrington (Worthing) approx 2 days pw, and home. Contract Type: Permanent Hours: 37 hours per week, Monday - Friday Salary: Up to £72,000, commensurate to skills and experience. About the role Water underpins everyday life, yet it remains an industry that is still evolving in how it measures and realises value from transformation, data and automation. At Southern Water, that is changing. We are building a new Process & Intelligent Automation capability at the heart of the organisation. This is not about incremental improvements, it is about ensuring every investment in automation, AI and process optimisation delivers clear, measurable and sustained value for the business, our customers and regulators. As Automation Operations Manager, you will play a critical role in ensuring the reliability, resilience and performance of Southern Water's growing automation and AI estate. This is a senior operational leadership role within a new capability, giving you the opportunity to shape how automation services are supported, governed and continuously improved across the organisation. You will own the operational strategy for automation platforms and AI-enabled services, ensuring they remain secure, stable and aligned with business priorities while delivering measurable value at scale. Reporting to the Head of Process & Intelligent Automation, you will lead an external managed service team responsible for supporting automation platforms and solutions in production. Working closely with Architecture, Engineering, Integration and Platform teams, you will ensure operational considerations are embedded throughout the solution lifecycle, from design through to support, optimisation and retirement. This role goes beyond traditional IT operations. It is about building and leading a modern automation operations capability that enables automation and AI technologies to operate safely, reliably and at enterprise scale. What you'll be responsible for: Leading the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure. Managing and overseeing an external managed service team responsible for supporting live automation solutions and platforms. Acting as the senior escalation point for major incidents, coordinating cross-functional teams to restore service and minimise business impact. Driving service excellence through effective incident, problem, change and release management processes. Overseeing the operation of Power Platform solutions, RPA platforms, Logic Apps, Alteryx workflows, Co-Pilot agents, Foundry processes and related automation technologies. Monitoring platform health, performance, capacity and service trends to proactively identify risks and opportunities for improvement. Leading root cause investigations and implementing long-term corrective actions to improve operational stability. Ensuring operational activities meet agreed SLAs, regulatory requirements and internal governance standards. Working with Architecture and Platform Engineering teams to maintain alignment with security, data governance and enterprise technology standards. Managing operational documentation, runbooks, support models and audit evidence. Coordinating operational readiness, deployment support, patching cycles and release activities across automation platforms. Building operational reporting and dashboards that provide visibility of service health, risk and performance. Identifying opportunities to improve automation support processes, tooling and operating models. Supporting the continued growth and scaling of automation and AI capabilities across Southern Water. What you'll bring to the role: Essential Significant experience managing large-scale production application environments, particularly SaaS-based platforms. Minimum 10 years' experience in IT operations, application support, automation operations or related operational leadership roles. Minimum 5 years' experience managing outsourced or managed service support organisations against demanding business SLAs. Proven experience owning operational services, incident management and service performance within complex technology environments. Strong understanding of IT service management principles, including incident, problem, change and release management. Experience supporting automation technologies such as Power Platform, RPA, Logic Apps, workflow orchestration or similar platforms. Strong knowledge of cloud-based services and operational practices across Azure or equivalent environments. Experience interpreting monitoring dashboards, telemetry, logs and performance metrics to drive service improvements. Excellent stakeholder management skills, with the ability to engage effectively across technical, operational and executive audiences. Experience leading teams and suppliers to deliver high-quality support services and operational outcomes. Strong understanding of security, access controls, governance and operational compliance requirements. Desirable ITIL v4 certification. Microsoft certifications such as PL-400, PL-600, AZ-104 or related technologies. Blue Prism, ServiceNow RPA or automation operations certifications. Experience with monitoring and observability tools such as Azure Monitor, Application Insights, Splunk or Dynatrace. Understanding of AI-enabled services and operational monitoring of AI solutions. Knowledge of enterprise integration platforms, APIs and cloud-native technologies. Experience working within a regulated or critical national infrastructure environment. Familiarity with Southern Water's technology landscape, including ServiceNow, Workday, Maximo, GIS platforms, SAP BO and WaterWorxx.
AI Engineer Sheffield Permanent The Role As an AI Engineer, you will be responsible for the design, implementation, and ongoing management of AI platforms, intelligent agents, and supporting infrastructure. You'll combine hands-on technical delivery with strategic input, ensuring AI solutions are scalable, secure, and aligned with organisational objectives. Key Responsibilities AI Platform & Infrastructure Design, implement, and maintain enterprise AI infrastructure across cloud and on-premise environments. Develop scalable architectures for AI workloads, including model hosting, vector databases, orchestration layers, APIs, and data pipelines. Integrate AI platforms with business-critical systems, data platforms, collaboration tools, and operational applications. Produce and maintain architecture documentation, operational procedures, and technical standards. AI Agents & Automation Design, develop, and manage AI agents, copilots, and workflow automation solutions. Build Retrieval-Augmented Generation (RAG) applications leveraging internal business data. Develop intelligent assistants supporting operational, engineering, customer service, and business functions. Implement multi-agent workflows and orchestration frameworks. Monitor and optimise AI solution performance, reliability, security, and cost efficiency. Governance & Compliance Ensure AI solutions align with security, governance, and compliance requirements. Support data governance, privacy, risk management, and lifecycle policies for AI-enabled systems. Maintain standards and documentation relating to AI usage, access control, and governance frameworks. Contribute to responsible AI practices and organisational AI governance initiatives. Stakeholder Engagement Partner with teams across the organisation to identify and prioritise AI opportunities. Support user adoption, training, and change management activities. Translate complex technical concepts into clear business language for non-technical stakeholders. Act as a trusted advisor on AI technologies and best practices. About You Essential Skills & Experience Proven experience designing, building, and deploying AI/ML solutions within enterprise environments. Strong Python development skills. Experience integrating and consuming REST APIs. Hands-on experience with Docker and Kubernetes. Knowledge of vector databases, embeddings, RAG architectures, and LLM orchestration frameworks. Experience with cloud technologies, networking, identity and access management, and security controls. Experience integrating AI solutions with Microsoft 365 technologies, collaboration platforms, and SQL-based databases. Strong experience working within AWS environments and services. Desirable Experience AI governance and responsible AI frameworks. MLOps and LLMOps tools and methodologies. Prompt engineering and model fine-tuning. Agentic AI frameworks such as LangGraph, AutoGen, or CrewAI. AI orchestration platforms such as n8n or similar technologies. Knowledge graph technologies. Data lake and analytics platforms. Experience supporting organisation-wide AI adoption programmes.
Aug 21, 2026
Full time
AI Engineer Sheffield Permanent The Role As an AI Engineer, you will be responsible for the design, implementation, and ongoing management of AI platforms, intelligent agents, and supporting infrastructure. You'll combine hands-on technical delivery with strategic input, ensuring AI solutions are scalable, secure, and aligned with organisational objectives. Key Responsibilities AI Platform & Infrastructure Design, implement, and maintain enterprise AI infrastructure across cloud and on-premise environments. Develop scalable architectures for AI workloads, including model hosting, vector databases, orchestration layers, APIs, and data pipelines. Integrate AI platforms with business-critical systems, data platforms, collaboration tools, and operational applications. Produce and maintain architecture documentation, operational procedures, and technical standards. AI Agents & Automation Design, develop, and manage AI agents, copilots, and workflow automation solutions. Build Retrieval-Augmented Generation (RAG) applications leveraging internal business data. Develop intelligent assistants supporting operational, engineering, customer service, and business functions. Implement multi-agent workflows and orchestration frameworks. Monitor and optimise AI solution performance, reliability, security, and cost efficiency. Governance & Compliance Ensure AI solutions align with security, governance, and compliance requirements. Support data governance, privacy, risk management, and lifecycle policies for AI-enabled systems. Maintain standards and documentation relating to AI usage, access control, and governance frameworks. Contribute to responsible AI practices and organisational AI governance initiatives. Stakeholder Engagement Partner with teams across the organisation to identify and prioritise AI opportunities. Support user adoption, training, and change management activities. Translate complex technical concepts into clear business language for non-technical stakeholders. Act as a trusted advisor on AI technologies and best practices. About You Essential Skills & Experience Proven experience designing, building, and deploying AI/ML solutions within enterprise environments. Strong Python development skills. Experience integrating and consuming REST APIs. Hands-on experience with Docker and Kubernetes. Knowledge of vector databases, embeddings, RAG architectures, and LLM orchestration frameworks. Experience with cloud technologies, networking, identity and access management, and security controls. Experience integrating AI solutions with Microsoft 365 technologies, collaboration platforms, and SQL-based databases. Strong experience working within AWS environments and services. Desirable Experience AI governance and responsible AI frameworks. MLOps and LLMOps tools and methodologies. Prompt engineering and model fine-tuning. Agentic AI frameworks such as LangGraph, AutoGen, or CrewAI. AI orchestration platforms such as n8n or similar technologies. Knowledge graph technologies. Data lake and analytics platforms. Experience supporting organisation-wide AI adoption programmes.
Job Title: Senior Automation Engineer Location: Hybrid working between our offices in Worthing (circa 2 days pw) and home, with visits to our Falmer office on occasion. Contract Type: Permanent Hours: 37 hours per week, Monday - Friday Salary: Up to £60,000 commensurate to skills and experience About the role We're building our Process & Intelligent Automation team and are looking for an experienced Automation Engineering Manager to lead and develop our automation capability. In this role, you'll lead a team of Automation Engineers responsible for designing, building, and optimising automation solutions using Power Platform, Copilot, RPA, and Azure technologies. You'll play a key role in shaping how automation is adopted across the business, helping teams improve processes, increase efficiency, and support wider digital transformation initiatives. Working closely with senior stakeholders, process owners, architects, and platform specialists, you'll provide technical leadership while establishing standards, governance, and best practices to ensure solutions are scalable, secure, and sustainable. This is an exciting opportunity to join a new and evolving capability where you'll have the opportunity to influence strategy, build team capability, and make a significant impact from day one. What you'll be responsible for: Lead, mentor, and develop a growing team of Automation Engineers. Define and drive the automation roadmap in line with business priorities. Oversee the design, development, and deployment of automation solutions using Power Platform, RPA, Azure, and Copilot technologies. Establish and maintain technical standards, governance frameworks, and development best practices. Work with stakeholders across the organisation to identify and prioritise automation opportunities. Ensure solutions align with security, compliance, and architectural requirements. Drive adoption of modern development practices including CI/CD, testing, documentation, and release management. Support the evaluation and introduction of emerging technologies, including AI-enabled automation. Provide technical guidance and leadership across complex automation and integration projects. What you'll bring to the role: Essential Several years' experience delivering and leading automation solutions within an enterprise environment. Previous experience managing, mentoring, or leading technical teams. Strong experience with Microsoft Power Platform, including Power Automate, Power Apps, Power Pages, and IVA. Experience developing automation solutions using Power Automate (Cloud & Desktop) and Copilot agents. Strong understanding of intelligent automation, workflow orchestration, and process optimisation. Ability to design and oversee integrations between business systems and platforms. Strong understanding of governance, security, and platform management, including DLP, RBAC, and identity management. Experience working within structured delivery environments using CI/CD, testing frameworks, documentation, and release processes. Excellent stakeholder management, communication, and influencing skills. Strong problem-solving skills with the ability to balance strategic thinking and technical delivery Desirable Microsoft certifications (PL-100, PL-200, PL-400). Azure certifications (AZ-900, AI-900, AZ-204). Experience with Copilot Studio and AI-enabled automation solutions. Knowledge of API-led and event-driven architectures. Experience with Alteryx or similar data and analytics tooling. Familiarity with enterprise systems such as ServiceNow, SAP, or GIS platforms. Experience leading a Centre of Excellence (CoE) or automation practice. Passion for emerging technology and intelligent automation.
Aug 21, 2026
Full time
Job Title: Senior Automation Engineer Location: Hybrid working between our offices in Worthing (circa 2 days pw) and home, with visits to our Falmer office on occasion. Contract Type: Permanent Hours: 37 hours per week, Monday - Friday Salary: Up to £60,000 commensurate to skills and experience About the role We're building our Process & Intelligent Automation team and are looking for an experienced Automation Engineering Manager to lead and develop our automation capability. In this role, you'll lead a team of Automation Engineers responsible for designing, building, and optimising automation solutions using Power Platform, Copilot, RPA, and Azure technologies. You'll play a key role in shaping how automation is adopted across the business, helping teams improve processes, increase efficiency, and support wider digital transformation initiatives. Working closely with senior stakeholders, process owners, architects, and platform specialists, you'll provide technical leadership while establishing standards, governance, and best practices to ensure solutions are scalable, secure, and sustainable. This is an exciting opportunity to join a new and evolving capability where you'll have the opportunity to influence strategy, build team capability, and make a significant impact from day one. What you'll be responsible for: Lead, mentor, and develop a growing team of Automation Engineers. Define and drive the automation roadmap in line with business priorities. Oversee the design, development, and deployment of automation solutions using Power Platform, RPA, Azure, and Copilot technologies. Establish and maintain technical standards, governance frameworks, and development best practices. Work with stakeholders across the organisation to identify and prioritise automation opportunities. Ensure solutions align with security, compliance, and architectural requirements. Drive adoption of modern development practices including CI/CD, testing, documentation, and release management. Support the evaluation and introduction of emerging technologies, including AI-enabled automation. Provide technical guidance and leadership across complex automation and integration projects. What you'll bring to the role: Essential Several years' experience delivering and leading automation solutions within an enterprise environment. Previous experience managing, mentoring, or leading technical teams. Strong experience with Microsoft Power Platform, including Power Automate, Power Apps, Power Pages, and IVA. Experience developing automation solutions using Power Automate (Cloud & Desktop) and Copilot agents. Strong understanding of intelligent automation, workflow orchestration, and process optimisation. Ability to design and oversee integrations between business systems and platforms. Strong understanding of governance, security, and platform management, including DLP, RBAC, and identity management. Experience working within structured delivery environments using CI/CD, testing frameworks, documentation, and release processes. Excellent stakeholder management, communication, and influencing skills. Strong problem-solving skills with the ability to balance strategic thinking and technical delivery Desirable Microsoft certifications (PL-100, PL-200, PL-400). Azure certifications (AZ-900, AI-900, AZ-204). Experience with Copilot Studio and AI-enabled automation solutions. Knowledge of API-led and event-driven architectures. Experience with Alteryx or similar data and analytics tooling. Familiarity with enterprise systems such as ServiceNow, SAP, or GIS platforms. Experience leading a Centre of Excellence (CoE) or automation practice. Passion for emerging technology and intelligent automation.
AI Copilot Developer 6 Month Contract Inside IR35 London (Hybrid, 3 Days Onsite) Our client, a leading global bank is seeking an experienced AI Copilot Developer to join a growing technology team focused on delivering innovative AI and automation solutions across the organisation. This role offers the opportunity to work at the forefront of Microsoft AI technologies, developing intelligent agents, automating business processes, and delivering impactful solutions that enhance productivity and user experience across the enterprise. Key Responsibilities Design, develop, test and deploy AI-powered solutions using Microsoft Copilot Studio , Power Platform , and Microsoft 365 technologies. Build and maintain intelligent agents, conversational AI experiences, and automated workflows. Integrate AI solutions with enterprise platforms including Dataverse, SharePoint, Power BI, Microsoft Fabric, SQL , and other business applications. Partner with business stakeholders, analysts, and technical teams to identify opportunities for AI-driven innovation. Ensure solutions adhere to security, governance, compliance, and Responsible AI best practices. Support solution architecture, documentation, testing, deployment, and ongoing enhancements. Provide technical leadership and guidance on Copilot, AI, and low-code development initiatives. Contribute to the continuous improvement of business processes through automation and AI adoption. Essential Skills & Experience Proven hands-on experience with Microsoft Copilot Studio . Strong background building and deploying AI agents and Generative AI solutions. Excellent knowledge of the Microsoft Power Platform , including Power Apps and Power Automate. Strong understanding of Dataverse , security models, governance, and data management. Experience delivering end-to-end application development projects from requirements gathering through to production deployment. Excellent communication and stakeholder management skills. Ability to work effectively across both technical and non-technical teams. Desirable Experience C# / .NET development. Azure services including Functions, Logic Apps, Azure DevOps and Service Bus. Power BI. API integration experience. SQL and Oracle databases. Experience working within financial services or other highly regulated environments. If you have a strong track record of building Microsoft Copilot solutions and are passionate about leveraging AI to solve real business challenges, we'd be keen to hear from you.
Aug 20, 2026
Contractor
AI Copilot Developer 6 Month Contract Inside IR35 London (Hybrid, 3 Days Onsite) Our client, a leading global bank is seeking an experienced AI Copilot Developer to join a growing technology team focused on delivering innovative AI and automation solutions across the organisation. This role offers the opportunity to work at the forefront of Microsoft AI technologies, developing intelligent agents, automating business processes, and delivering impactful solutions that enhance productivity and user experience across the enterprise. Key Responsibilities Design, develop, test and deploy AI-powered solutions using Microsoft Copilot Studio , Power Platform , and Microsoft 365 technologies. Build and maintain intelligent agents, conversational AI experiences, and automated workflows. Integrate AI solutions with enterprise platforms including Dataverse, SharePoint, Power BI, Microsoft Fabric, SQL , and other business applications. Partner with business stakeholders, analysts, and technical teams to identify opportunities for AI-driven innovation. Ensure solutions adhere to security, governance, compliance, and Responsible AI best practices. Support solution architecture, documentation, testing, deployment, and ongoing enhancements. Provide technical leadership and guidance on Copilot, AI, and low-code development initiatives. Contribute to the continuous improvement of business processes through automation and AI adoption. Essential Skills & Experience Proven hands-on experience with Microsoft Copilot Studio . Strong background building and deploying AI agents and Generative AI solutions. Excellent knowledge of the Microsoft Power Platform , including Power Apps and Power Automate. Strong understanding of Dataverse , security models, governance, and data management. Experience delivering end-to-end application development projects from requirements gathering through to production deployment. Excellent communication and stakeholder management skills. Ability to work effectively across both technical and non-technical teams. Desirable Experience C# / .NET development. Azure services including Functions, Logic Apps, Azure DevOps and Service Bus. Power BI. API integration experience. SQL and Oracle databases. Experience working within financial services or other highly regulated environments. If you have a strong track record of building Microsoft Copilot solutions and are passionate about leveraging AI to solve real business challenges, we'd be keen to hear from you.
Orchestration Architect - 5G, Open RAN & Network Automation Location: Egham, Surrey Salary: £90,000 - £95,000 + Excellent Benefits The Opportunity We're working with an ambitious next-generation Telco start-up delivering advanced connectivity solutions across Private 5G, Open RAN, Enterprise Wireless, FWA and intelligent network automation click apply for full job details
Aug 20, 2026
Full time
Orchestration Architect - 5G, Open RAN & Network Automation Location: Egham, Surrey Salary: £90,000 - £95,000 + Excellent Benefits The Opportunity We're working with an ambitious next-generation Telco start-up delivering advanced connectivity solutions across Private 5G, Open RAN, Enterprise Wireless, FWA and intelligent network automation click apply for full job details
Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Aug 14, 2026
Full time
Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Senior Engineering Manager - Cloud NetworkingApplylocations: Great Britain - Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R6256 Senior Engineering Manager - Cloud Networking Overview "We operate at scale - billions of transactions, a global hybrid-cloud footprint, and the kind of network challenges that simply don't exist in smaller environments. If you care about reliability, automation, and making infrastructure disappear so product teams can focus on customers, this is the place." Why Join Us "This role sits at the intersection of deep technical networking and genuine people leadership. You'll own the roadmap, shape how we build our hybrid-cloud network, and grow a team that raises the bar for automation and operational excellence. If you believe a reliable, well-engineered network is the foundation that accelerates delivery across an entire organisation, let's talk." Hiring Manager, Cloud Platform AI-First Engineering at Mimecast Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working.Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. What You'll Do Lead and grow the team. Hire, mentor, and develop a team of cloud network engineers. Foster a culture of ownership, technical rigor, and continuous improvement. Own engineering delivery. Plan, prioritise, execute, and communicate progress on cloud networking initiatives to stakeholders across the business. Drive the technical roadmap. Shape Mimecast's hybrid-cloud network architecture through design, deployment, capacity planning, and performance tuning. Be the escalation point. Serve as the senior technical escalation for complex network incidents and architectural decisions within the Cloud Networking team. Collaborate cross-functionally. Work with Architecture, Security, Platform, and Product Engineering teams to define network requirements and align on organisational objectives. Champion automation. Set the standard for infrastructure-as-code practices. Ensure the team builds scalable, intelligent, and repeatable network automation solutions. Manage people operations. Hiring, onboarding, performance management, career development, and retention. Establish engineering processes. Build and refine operational runbooks, reliability practices, and engineering processes to support a production-first culture. Represent the team. Participate in cross-functional leadership forums and contribute to broader engineering strategy. Own vendor and budget management. Manage commercial relationships for networking hardware, software, and services - including procurement, licence renewals, vendor performance evaluation, budgeting, forecasting, and cost optimisation. What You'll Bring Significant experience managing or leading engineering teams operating large-scale production and hybrid-cloud network environments. Solid understanding of advanced networking: routing, switching, firewalls, and load balancers at scale. Strong technical grounding in AWS networking services in large distributed production environments - Direct Connect, Transit Gateway, VPCs, ALB/NLB, auto-scaling groups, security groups, RAM, IAM. Familiarity with infrastructure-as-code tools such as Terraform, with the judgement to set standards for their use across the team. Demonstrated ability to hire, develop, and retain strong engineering talent. Track record of delivering complex infrastructure projects on time, managing trade-offs between reliability, velocity, and cost. Outstanding communication and collaboration skills, with the ability to translate technical complexity for non-technical stakeholders. Experience managing engineering budgets and vendor relationships, including procurement, contract negotiation, and cost-benefit analysis for networking infrastructure and tooling. Relevant degree or equivalent experience. Networking certifications (JNCIA, CCNA, AWS Advanced Networking) or equivalent depth of knowledge are a plus. What Sets You Apart You have led teams through significant networking transformation projects. You combine hands-on technical credibility with a genuine focus on people leadership and team health. You are passionate about NetDevOps and stay current with emerging technologies in cloud networking and automation. You have a relentless focus on customer outcomes. Every network decision is measured against its impact on performance and the end-user experience. You see the network as an enabler, delivering the platform that engineering teams need to ship product faster. What We Bring A cybersecurity company operating at genuine global scale. Your work protects tens of thousands of organisations and their people. A Cloud Platform organisation that values engineering excellence, automation, and doing things properly. Competitive compensation as part of a broader total rewards package including equity, benefits, and wellbeing programmes. Investment in your development through training and access to cloud and networking technologies. A collaborative culture where technical credibility matters. Career Growth Opportunities Shape the future of hybrid-cloud networking at a company investing heavily in its cloud transformation. Build deep expertise across private data centre, AWS, and emerging cloud networking technologies. Grow into broader engineering leadership roles. Develop commercial and vendor management skills alongside your technical leadership. Manager's Working Style & Team's Purpose The Cloud Networking team exists to make the network an enabler, not a bottleneck. The team's purpose is to deliver a platform so reliable, performant, and well-abstracted that Product and Engineering teams across Mimecast can ship faster and deliver more for customers. Day to day, you'll split your time between people leadership and technical leadership. You'll work closely with peer engineering managers in Cloud Platform and with architects and security teams across the organisation. The expectation is hands-on technical credibility combined with a genuine focus on team health and individual growth. The base salary range for this position is £92,000 £138,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Aug 12, 2026
Full time
Senior Engineering Manager - Cloud NetworkingApplylocations: Great Britain - Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R6256 Senior Engineering Manager - Cloud Networking Overview "We operate at scale - billions of transactions, a global hybrid-cloud footprint, and the kind of network challenges that simply don't exist in smaller environments. If you care about reliability, automation, and making infrastructure disappear so product teams can focus on customers, this is the place." Why Join Us "This role sits at the intersection of deep technical networking and genuine people leadership. You'll own the roadmap, shape how we build our hybrid-cloud network, and grow a team that raises the bar for automation and operational excellence. If you believe a reliable, well-engineered network is the foundation that accelerates delivery across an entire organisation, let's talk." Hiring Manager, Cloud Platform AI-First Engineering at Mimecast Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working.Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. What You'll Do Lead and grow the team. Hire, mentor, and develop a team of cloud network engineers. Foster a culture of ownership, technical rigor, and continuous improvement. Own engineering delivery. Plan, prioritise, execute, and communicate progress on cloud networking initiatives to stakeholders across the business. Drive the technical roadmap. Shape Mimecast's hybrid-cloud network architecture through design, deployment, capacity planning, and performance tuning. Be the escalation point. Serve as the senior technical escalation for complex network incidents and architectural decisions within the Cloud Networking team. Collaborate cross-functionally. Work with Architecture, Security, Platform, and Product Engineering teams to define network requirements and align on organisational objectives. Champion automation. Set the standard for infrastructure-as-code practices. Ensure the team builds scalable, intelligent, and repeatable network automation solutions. Manage people operations. Hiring, onboarding, performance management, career development, and retention. Establish engineering processes. Build and refine operational runbooks, reliability practices, and engineering processes to support a production-first culture. Represent the team. Participate in cross-functional leadership forums and contribute to broader engineering strategy. Own vendor and budget management. Manage commercial relationships for networking hardware, software, and services - including procurement, licence renewals, vendor performance evaluation, budgeting, forecasting, and cost optimisation. What You'll Bring Significant experience managing or leading engineering teams operating large-scale production and hybrid-cloud network environments. Solid understanding of advanced networking: routing, switching, firewalls, and load balancers at scale. Strong technical grounding in AWS networking services in large distributed production environments - Direct Connect, Transit Gateway, VPCs, ALB/NLB, auto-scaling groups, security groups, RAM, IAM. Familiarity with infrastructure-as-code tools such as Terraform, with the judgement to set standards for their use across the team. Demonstrated ability to hire, develop, and retain strong engineering talent. Track record of delivering complex infrastructure projects on time, managing trade-offs between reliability, velocity, and cost. Outstanding communication and collaboration skills, with the ability to translate technical complexity for non-technical stakeholders. Experience managing engineering budgets and vendor relationships, including procurement, contract negotiation, and cost-benefit analysis for networking infrastructure and tooling. Relevant degree or equivalent experience. Networking certifications (JNCIA, CCNA, AWS Advanced Networking) or equivalent depth of knowledge are a plus. What Sets You Apart You have led teams through significant networking transformation projects. You combine hands-on technical credibility with a genuine focus on people leadership and team health. You are passionate about NetDevOps and stay current with emerging technologies in cloud networking and automation. You have a relentless focus on customer outcomes. Every network decision is measured against its impact on performance and the end-user experience. You see the network as an enabler, delivering the platform that engineering teams need to ship product faster. What We Bring A cybersecurity company operating at genuine global scale. Your work protects tens of thousands of organisations and their people. A Cloud Platform organisation that values engineering excellence, automation, and doing things properly. Competitive compensation as part of a broader total rewards package including equity, benefits, and wellbeing programmes. Investment in your development through training and access to cloud and networking technologies. A collaborative culture where technical credibility matters. Career Growth Opportunities Shape the future of hybrid-cloud networking at a company investing heavily in its cloud transformation. Build deep expertise across private data centre, AWS, and emerging cloud networking technologies. Grow into broader engineering leadership roles. Develop commercial and vendor management skills alongside your technical leadership. Manager's Working Style & Team's Purpose The Cloud Networking team exists to make the network an enabler, not a bottleneck. The team's purpose is to deliver a platform so reliable, performant, and well-abstracted that Product and Engineering teams across Mimecast can ship faster and deliver more for customers. Day to day, you'll split your time between people leadership and technical leadership. You'll work closely with peer engineering managers in Cloud Platform and with architects and security teams across the organisation. The expectation is hands-on technical credibility combined with a genuine focus on team health and individual growth. The base salary range for this position is £92,000 £138,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Client360 is one of JPMorgan Chase Commercial & Investment Bank's strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale. Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business wide growth and transformation. Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand in hand with the platform and data operations teams to pivot their day to day activities into agent led workflows. Job Responsibilities Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent led operations. Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB wide goals and organizational objectives. Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency. Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks. Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives. Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user centricity. Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data driven insights, and stakeholder satisfaction. Supports foundational business processes that enable Client360 through AI driven solutions. Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long term strategic goals. Leverages analytics and AI tools to help derive actionable insights from integrated data and third party sources, supporting comprehensive client profiles and improved decision making. Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions. Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision making, while supporting regulatory compliance and risk management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs. Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics. Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management. Experience supporting change within organizations and managing stakeholders across multiple functions. Track record of contributing to large scale AI integration and analytics projects. Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.Customer centric mindset with the ability to prioritize and deliver what clients and stakeholders need. Experience in working with cross functional teams and managing stakeholders to drive AI innovation. Excellent problem solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives. Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non technical audiences. Experience with emerging technologies and best practices in AI operations, business analytics, and CRM. Preferred qualifications, capabilities, and skills Experience working in a highly matrixed, complex organization. Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution. Bachelor's degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred. Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
Aug 12, 2026
Full time
Client360 is one of JPMorgan Chase Commercial & Investment Bank's strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale. Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business wide growth and transformation. Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand in hand with the platform and data operations teams to pivot their day to day activities into agent led workflows. Job Responsibilities Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent led operations. Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB wide goals and organizational objectives. Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency. Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks. Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives. Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user centricity. Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data driven insights, and stakeholder satisfaction. Supports foundational business processes that enable Client360 through AI driven solutions. Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long term strategic goals. Leverages analytics and AI tools to help derive actionable insights from integrated data and third party sources, supporting comprehensive client profiles and improved decision making. Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions. Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision making, while supporting regulatory compliance and risk management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs. Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics. Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management. Experience supporting change within organizations and managing stakeholders across multiple functions. Track record of contributing to large scale AI integration and analytics projects. Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.Customer centric mindset with the ability to prioritize and deliver what clients and stakeholders need. Experience in working with cross functional teams and managing stakeholders to drive AI innovation. Excellent problem solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives. Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non technical audiences. Experience with emerging technologies and best practices in AI operations, business analytics, and CRM. Preferred qualifications, capabilities, and skills Experience working in a highly matrixed, complex organization. Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution. Bachelor's degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred. Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role We are seeking a highly skilled Senior Linux Administrator who will act as a technical subject matter expert within the Linux Engineering team. The role is accountable for designing, implementing, supporting, and optimising the Linux infrastructure that underpins critical business applications. The successful candidate will work as part of a team supporting approximately 4000 Linux systems, contributing to technology roadmaps, automation initiatives, operational excellence, and continuous improvement. This role requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate effectively with architecture, security, and operations teams across the organisation. What you will do Serve as a senior technical expert for Linux systems, providing advanced engineering support and guidance. Contribute to the definition and implementation of technology roadmaps for Linux infrastructure and associated services. Develop and maintain operating procedures to ensure secure, stable, and efficient system management. Design and implement solutions that meet security, compliance, resilience, and high availability requirements. Drive automation using Ansible and other tools to streamline operational tasks and reduce manual effort. Lead complex troubleshooting activities across Linux platforms and integrated technologies. Support patching, hardening, and configuration management activities aligned to security and compliance standards. Work closely with security and compliance teams to ensure adherence to regulatory frameworks and internal controls. Support and enhance DNS and identity management solutions, including Red Hat and Oracle LDAP. Develop and maintain documentation for engineering solutions, operational processes, and compliance audits. Participate in the Infrastructure Operations on call rota to provide out of hours support for priority incidents What we're looking for Supporting the Infrastructure Team to design, implement and maintain IT infrastructure components, including servers, networks, storage systems, and cloud resources. Troubleshooting and resolving technical issues related to infrastructure components to ensure uninterrupted operations. Monitoring and optimizing the performance, security, and availability of IT infrastructure. Providing subject matter expertise to develop and execute infrastructure projects and strategies. Supporting disaster recovery and business continuity planning and testing. Contributing to the assessment and selection of vendors for hardware, software, and service provision. Qualification Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years of Linux administration experience, ideally within a large scale or enterprise environment. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with containerization (Docker, Kubernetes). Certifications such as RHCE, LFCS, LFCE, or security related credentials. What we offer you: At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
Aug 10, 2026
Full time
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role We are seeking a highly skilled Senior Linux Administrator who will act as a technical subject matter expert within the Linux Engineering team. The role is accountable for designing, implementing, supporting, and optimising the Linux infrastructure that underpins critical business applications. The successful candidate will work as part of a team supporting approximately 4000 Linux systems, contributing to technology roadmaps, automation initiatives, operational excellence, and continuous improvement. This role requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate effectively with architecture, security, and operations teams across the organisation. What you will do Serve as a senior technical expert for Linux systems, providing advanced engineering support and guidance. Contribute to the definition and implementation of technology roadmaps for Linux infrastructure and associated services. Develop and maintain operating procedures to ensure secure, stable, and efficient system management. Design and implement solutions that meet security, compliance, resilience, and high availability requirements. Drive automation using Ansible and other tools to streamline operational tasks and reduce manual effort. Lead complex troubleshooting activities across Linux platforms and integrated technologies. Support patching, hardening, and configuration management activities aligned to security and compliance standards. Work closely with security and compliance teams to ensure adherence to regulatory frameworks and internal controls. Support and enhance DNS and identity management solutions, including Red Hat and Oracle LDAP. Develop and maintain documentation for engineering solutions, operational processes, and compliance audits. Participate in the Infrastructure Operations on call rota to provide out of hours support for priority incidents What we're looking for Supporting the Infrastructure Team to design, implement and maintain IT infrastructure components, including servers, networks, storage systems, and cloud resources. Troubleshooting and resolving technical issues related to infrastructure components to ensure uninterrupted operations. Monitoring and optimizing the performance, security, and availability of IT infrastructure. Providing subject matter expertise to develop and execute infrastructure projects and strategies. Supporting disaster recovery and business continuity planning and testing. Contributing to the assessment and selection of vendors for hardware, software, and service provision. Qualification Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years of Linux administration experience, ideally within a large scale or enterprise environment. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with containerization (Docker, Kubernetes). Certifications such as RHCE, LFCS, LFCE, or security related credentials. What we offer you: At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
Practice Group / Department: Innovation and Legal Transformation Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Senior Manager - Innovation and AI will lead the firm's internally facing innovation technology strategy and shape the future direction of legal technology for the IDT team. This is a senior, strategically focused and technically fluent role that builds the technology roadmap, translates emerging technology into practical outcomes, and strengthens the firm's position as a leader in the use of advanced technology, including generative AI and agentic AI approaches. The role combines strategic horizon scanning, thought leadership, cross functional collaboration, and hands on oversight of solution design. It includes line management and responsibility for guiding small development teams or cross functional project groups as required. Experience working in professional services is essential, and experience in the legal sector is strongly preferred. Key Responsibilities Advisory Advise senior stakeholders on innovation technology strategy, governance, and safe adoption of emerging technology. Shape, prepare, and present business cases for investment in future technology aligned to practice needs, client expectations, and the firm's long term digital direction. Represent the IDT team in high level steering groups, working groups, and senior leadership forums. Innovation Strategy and Horizon Scanning Lead structured horizon scanning across AI, automation, workflow design, data platforms, and emerging categories such as agentic AI, orchestration frameworks and intelligent productivity tools. Assess the implications of developments in the technology landscape for a global law firm, including risks, opportunities, and competitive positioning. Develop and maintain the innovation technology innovation roadmap, ensuring clear priorities, dependencies, metrics and measurable outcomes. Translate emerging technology into practical, actionable future workflows that support lawyers and enhance service delivery. Research and Development Guide the research, evaluation and selection of new and emerging tools, platforms and vendors. Oversee or support the creation of proofs of concept, prototypes and minimum viable products, working with internal developers, vendors or external partners. Provide technical fluency to evaluate solution architecture, integration needs, data considerations and security implications. Maintain strong awareness of industry developments, academic research and market analysis to ensure the firm's innovation strategy remains current and credible. Internal and Market Collaboration Work closely with IT, Knowledge, Digital Solutions, Cyber Security, Risk and other business services teams to ensure alignment between innovation strategy and wider firmwide technology plans. Maintain relationships with the external ecosystem, including start ups, scale ups, academics and peer organisations, to benchmark trends and identify partnership opportunities. Support the creation of thought leadership materials including horizon scanning reports, internal updates and presentations. Engage with paralegals, LPM and IDT teams to coordinate innovation delivery activity across the broader innovation function. Technology Implementation and Innovation Delivery Lead structured evaluations of potential new tools and ensure evidence based recommendations. Oversee testing, configuration, onboarding and roll out of new capabilities from existing suppliers. Guide the integration of emerging AI and automation features into the firm's existing technology stack. Provide oversight of performance analysis, usage reporting and value tracking. Support transition of tools to business as usual teams where appropriate. Adoption and Education Design and deliver education programmes, knowledge sharing and communities of practice to help lawyers and business services colleagues understand emerging technologies. Promote safe, responsible and effective adoption of AI and new tools across the firm. Contribute to change management approaches that encourage confidence, safe experimentation and continuous improvement. Provide light client facing support as required, including occasional participation in innovation briefings or capability demonstrations. Key Skills and Experience Essential Minimum 7 years of experience in innovation, emerging technology, digital transformation or legal tech innovation roles. Experience working in a professional services environment. Strong understanding of the legal sector or demonstrable ability to adapt to it quickly. Proven ability to lead technology strategy, roadmap development and structured horizon scanning. Strong technical fluency, able to understand architecture, evaluate technical approaches and guide developers or vendor teams. Experience delivering prototypes, proofs of concept or minimum viable products. Experience leading small teams and managing cross functional project groups. Excellent communication skills, able to translate complex technology into clear and practical insights for senior stakeholders. Desirable Experience with agentic AI concepts, orchestration frameworks or AI automation tools.Familiarity with workflow design, data engineering concepts or integration patterns.Prior experience building or
Aug 10, 2026
Full time
Practice Group / Department: Innovation and Legal Transformation Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Senior Manager - Innovation and AI will lead the firm's internally facing innovation technology strategy and shape the future direction of legal technology for the IDT team. This is a senior, strategically focused and technically fluent role that builds the technology roadmap, translates emerging technology into practical outcomes, and strengthens the firm's position as a leader in the use of advanced technology, including generative AI and agentic AI approaches. The role combines strategic horizon scanning, thought leadership, cross functional collaboration, and hands on oversight of solution design. It includes line management and responsibility for guiding small development teams or cross functional project groups as required. Experience working in professional services is essential, and experience in the legal sector is strongly preferred. Key Responsibilities Advisory Advise senior stakeholders on innovation technology strategy, governance, and safe adoption of emerging technology. Shape, prepare, and present business cases for investment in future technology aligned to practice needs, client expectations, and the firm's long term digital direction. Represent the IDT team in high level steering groups, working groups, and senior leadership forums. Innovation Strategy and Horizon Scanning Lead structured horizon scanning across AI, automation, workflow design, data platforms, and emerging categories such as agentic AI, orchestration frameworks and intelligent productivity tools. Assess the implications of developments in the technology landscape for a global law firm, including risks, opportunities, and competitive positioning. Develop and maintain the innovation technology innovation roadmap, ensuring clear priorities, dependencies, metrics and measurable outcomes. Translate emerging technology into practical, actionable future workflows that support lawyers and enhance service delivery. Research and Development Guide the research, evaluation and selection of new and emerging tools, platforms and vendors. Oversee or support the creation of proofs of concept, prototypes and minimum viable products, working with internal developers, vendors or external partners. Provide technical fluency to evaluate solution architecture, integration needs, data considerations and security implications. Maintain strong awareness of industry developments, academic research and market analysis to ensure the firm's innovation strategy remains current and credible. Internal and Market Collaboration Work closely with IT, Knowledge, Digital Solutions, Cyber Security, Risk and other business services teams to ensure alignment between innovation strategy and wider firmwide technology plans. Maintain relationships with the external ecosystem, including start ups, scale ups, academics and peer organisations, to benchmark trends and identify partnership opportunities. Support the creation of thought leadership materials including horizon scanning reports, internal updates and presentations. Engage with paralegals, LPM and IDT teams to coordinate innovation delivery activity across the broader innovation function. Technology Implementation and Innovation Delivery Lead structured evaluations of potential new tools and ensure evidence based recommendations. Oversee testing, configuration, onboarding and roll out of new capabilities from existing suppliers. Guide the integration of emerging AI and automation features into the firm's existing technology stack. Provide oversight of performance analysis, usage reporting and value tracking. Support transition of tools to business as usual teams where appropriate. Adoption and Education Design and deliver education programmes, knowledge sharing and communities of practice to help lawyers and business services colleagues understand emerging technologies. Promote safe, responsible and effective adoption of AI and new tools across the firm. Contribute to change management approaches that encourage confidence, safe experimentation and continuous improvement. Provide light client facing support as required, including occasional participation in innovation briefings or capability demonstrations. Key Skills and Experience Essential Minimum 7 years of experience in innovation, emerging technology, digital transformation or legal tech innovation roles. Experience working in a professional services environment. Strong understanding of the legal sector or demonstrable ability to adapt to it quickly. Proven ability to lead technology strategy, roadmap development and structured horizon scanning. Strong technical fluency, able to understand architecture, evaluate technical approaches and guide developers or vendor teams. Experience delivering prototypes, proofs of concept or minimum viable products. Experience leading small teams and managing cross functional project groups. Excellent communication skills, able to translate complex technology into clear and practical insights for senior stakeholders. Desirable Experience with agentic AI concepts, orchestration frameworks or AI automation tools.Familiarity with workflow design, data engineering concepts or integration patterns.Prior experience building or
Chief Technology Officer (CTO) 17/03/2026 Location: Remote / Office (Havant) Job type: Full-time / Fractional About Unipro Unipro is a highly focussed bespoke custom software studio dedicated to serving our clients as a strategic partner. We understand their business challenges and build bespoke solutions that deliver digital autonomy and an unrivalled commercial advantage to our clients. Recognised as an SME Best Workplace, Unipro is a dynamic, late-stage company experiencing fast dynamic growth. We are now seeking an exceptional Chief Technology Officer (CTO) with strong digital agency or software consultancy experience to lead our technical strategy, delivery capability, and engineering culture as we enter our next phase of growth. Role Summary As a CTO in our Digital Studio, you will play a pivotal role in shaping and delivering bold digital visions for our clients. You will work closely with stakeholders to understand their business strategy and goals, and translate these into scalable, innovative digital solutions that embrace a digital-first culture. Role Overview The CTO will be responsible for shaping and executing the company's technology vision, ensuring we deliver world class, scalable, and commercially impactful software and services solutions. This role blends strategic leadership with hands on technical oversight, requiring someone who thrives in a fast paced agency environment where priorities shift and innovation is constant. A critical part of this role is leading our approach to AI, automation, and intelligent digital products, guiding both clients and internal teams through responsible integration of modern AI technologies. The CTO will be a key member of the leadership team, partnering with Operations and Commercial teams to drive excellence across our project portfolio while ensuring our technology function remains a competitive differentiator. Duties and Responsibilities Strategic Leadership Define and own the company's long term technology strategy aligned with commercial goals and client needs, with a specific emphasis on modern AI capability, automation, and emerging technologies. Identify emerging technologies and assess their applicability to client solutions and internal processes. Lead the ongoing evolution of our technical frameworks, methodologies, and delivery standards. Lead the development of the company's AI offering. Technical Governance & Architecture Oversee architectural decisions across projects to ensure scalability, security, maintainability, and performance. Establish and maintain coding standards, best practices, and quality assurance processes across teams. Support presales and discovery phases with technical scoping, solution design, and estimation. Team Leadership & Capability Building Build and mentor a multidisciplinary engineering team including developers, solution architects, and DevOps specialists. Define career pathways, training programmes, and AI upskilling frameworks. Foster a culture of innovation, experimentation, and continuous improvement. Operational & Delivery Oversight Ensure reliable, predictable, and high quality delivery across multiple simultaneous client engagements. Partner with Delivery/Project Management to define realistic timelines, identify risks, and strengthen delivery processes. Oversee technical due diligence for new client partnerships. Client & Stakeholder Engagement Act as a trusted technical advisor to senior client stakeholders. Communicate complex technical concepts in a clear, commercial, and client friendly manner. Build long term relationships that position us as a strategic partner, not just a supplier. Core attributes / Essential skills Strategic thinker with strong technical intuition. Collaborative, approachable, and confident leading multidisciplinary teams. Comfortable navigating ambiguity and bringing clarity to complex challenges. Strong problem solver with a bias for action and delivery. Passionate about technology, innovation, and building high quality digital products. Digital Agency / Software Consultancy Experience Candidates must have substantial experience in a digital agency, custom software studio, or technology consultancy environment, including: Managing multiple concurrent client projects of varying size and complexity. Understanding commercial models such as retainers, fixed scope builds, and time and materials engagements. Balancing delivery quality with commercial constraints and deadlines. Leading conversations around digital transformation, technical strategy, and product innovation. Technical Expertise Proven track record architecting and delivering complex bespoke software solutions, including AI solutions. Strong understanding of modern development practices (CI/CD, automated testing, DevOps, cloud native architectures). Broad knowledge of the following technology stacks (e.g., JavaScript/TypeScript, Python, .NET, Java, Low Code) and experience overseeing full stack development. Experience with cloud platforms (AWS, Azure etc.). Strong understanding of data, security, privacy, and compliance considerations. Leadership & Communication Demonstrated ability to lead engineering organisations through growth and change. Excellent communication skills - able to engage business leaders, clients, and engineers alike. Commercially minded with a strong understanding of budgets, resource planning, and profitability. Confident operating at both strategic and hands on levels. Desirable skills and experience Experience creating or scaling AI practices and capabilities. Experience building or scaling a technical function from early stages. Prior involvement in defining agency technology offerings or service lines. Exposure to multiple industry verticals. Experience with AI applications, automation, or emerging technology R&D. Contributions to open source projects or thought leadership within the tech community. How to apply Please submit your CV and a covering letter outlining your relevant experience to: Unipro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Aug 08, 2026
Full time
Chief Technology Officer (CTO) 17/03/2026 Location: Remote / Office (Havant) Job type: Full-time / Fractional About Unipro Unipro is a highly focussed bespoke custom software studio dedicated to serving our clients as a strategic partner. We understand their business challenges and build bespoke solutions that deliver digital autonomy and an unrivalled commercial advantage to our clients. Recognised as an SME Best Workplace, Unipro is a dynamic, late-stage company experiencing fast dynamic growth. We are now seeking an exceptional Chief Technology Officer (CTO) with strong digital agency or software consultancy experience to lead our technical strategy, delivery capability, and engineering culture as we enter our next phase of growth. Role Summary As a CTO in our Digital Studio, you will play a pivotal role in shaping and delivering bold digital visions for our clients. You will work closely with stakeholders to understand their business strategy and goals, and translate these into scalable, innovative digital solutions that embrace a digital-first culture. Role Overview The CTO will be responsible for shaping and executing the company's technology vision, ensuring we deliver world class, scalable, and commercially impactful software and services solutions. This role blends strategic leadership with hands on technical oversight, requiring someone who thrives in a fast paced agency environment where priorities shift and innovation is constant. A critical part of this role is leading our approach to AI, automation, and intelligent digital products, guiding both clients and internal teams through responsible integration of modern AI technologies. The CTO will be a key member of the leadership team, partnering with Operations and Commercial teams to drive excellence across our project portfolio while ensuring our technology function remains a competitive differentiator. Duties and Responsibilities Strategic Leadership Define and own the company's long term technology strategy aligned with commercial goals and client needs, with a specific emphasis on modern AI capability, automation, and emerging technologies. Identify emerging technologies and assess their applicability to client solutions and internal processes. Lead the ongoing evolution of our technical frameworks, methodologies, and delivery standards. Lead the development of the company's AI offering. Technical Governance & Architecture Oversee architectural decisions across projects to ensure scalability, security, maintainability, and performance. Establish and maintain coding standards, best practices, and quality assurance processes across teams. Support presales and discovery phases with technical scoping, solution design, and estimation. Team Leadership & Capability Building Build and mentor a multidisciplinary engineering team including developers, solution architects, and DevOps specialists. Define career pathways, training programmes, and AI upskilling frameworks. Foster a culture of innovation, experimentation, and continuous improvement. Operational & Delivery Oversight Ensure reliable, predictable, and high quality delivery across multiple simultaneous client engagements. Partner with Delivery/Project Management to define realistic timelines, identify risks, and strengthen delivery processes. Oversee technical due diligence for new client partnerships. Client & Stakeholder Engagement Act as a trusted technical advisor to senior client stakeholders. Communicate complex technical concepts in a clear, commercial, and client friendly manner. Build long term relationships that position us as a strategic partner, not just a supplier. Core attributes / Essential skills Strategic thinker with strong technical intuition. Collaborative, approachable, and confident leading multidisciplinary teams. Comfortable navigating ambiguity and bringing clarity to complex challenges. Strong problem solver with a bias for action and delivery. Passionate about technology, innovation, and building high quality digital products. Digital Agency / Software Consultancy Experience Candidates must have substantial experience in a digital agency, custom software studio, or technology consultancy environment, including: Managing multiple concurrent client projects of varying size and complexity. Understanding commercial models such as retainers, fixed scope builds, and time and materials engagements. Balancing delivery quality with commercial constraints and deadlines. Leading conversations around digital transformation, technical strategy, and product innovation. Technical Expertise Proven track record architecting and delivering complex bespoke software solutions, including AI solutions. Strong understanding of modern development practices (CI/CD, automated testing, DevOps, cloud native architectures). Broad knowledge of the following technology stacks (e.g., JavaScript/TypeScript, Python, .NET, Java, Low Code) and experience overseeing full stack development. Experience with cloud platforms (AWS, Azure etc.). Strong understanding of data, security, privacy, and compliance considerations. Leadership & Communication Demonstrated ability to lead engineering organisations through growth and change. Excellent communication skills - able to engage business leaders, clients, and engineers alike. Commercially minded with a strong understanding of budgets, resource planning, and profitability. Confident operating at both strategic and hands on levels. Desirable skills and experience Experience creating or scaling AI practices and capabilities. Experience building or scaling a technical function from early stages. Prior involvement in defining agency technology offerings or service lines. Exposure to multiple industry verticals. Experience with AI applications, automation, or emerging technology R&D. Contributions to open source projects or thought leadership within the tech community. How to apply Please submit your CV and a covering letter outlining your relevant experience to: Unipro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description SummaryThe Control Automation System Principal Engineer serves as the technical authority for automation systems, industrial controls, and operational technologies across the organization. This role leads the architecture, design, implementation, and governance of advanced control systems that enable safe, reliable, and efficient manufacturing or operational performance. The Principal Engineer mentors engineering teams, drives innovation, establishes automation standards, and leads strategic initiatives aligned with business objectives.Job Description The world is electrifying faster than ever, and at GE Vernova, we're building the technologies that make it possible. As a Principal Engineer in Control & Automation Systems, you'll serve as a technical authority shaping the future of High Voltage Direct Current (HVDC) and digital substation technology. This is a role where your expertise directly influences how power reaches millions of people and where your ideas help define what comes next. What You'll Do You'll lead the technical design, architecture, and delivery of advanced control and automation systems for HVDC and digital substation environments. Specifically, you will: Own the technical solutionfor control and automation systems end-to-end from requirements definition and architecture through to implementation, validation, and governance ensuring designs meet customer requirements and comply with IEC 61850, IEC 60870-5, and related power system communication standards. Lead HVDC control and protection design, including network and cybersecurity architecture, Substation Configuration Language (SCL) data modelling, protection logic, interlocking logic, and integration of Intelligent Electronic Devices (IEDs), bay controllers, merging units, and Human-Machine Interfaces (HMIs) within digital substations. Drive engineering excellenceby identifying and implementing improvements to methods, tools, processes, and systems that enhance customer value, and by upholding Safety, Quality, Delivery, and Cost (SQDC) principles across the team. Collaborate and influenceacross project teams, New Product Introduction (NPI), utilities, and vendors to support system integration, testing, and commissioning; provide technical consultation to cross-functional teams on manufacturing, supply chain, and field challenges. Shape the profession represent GE Vernova externally at industry conferences and in professional bodies such as IEC and CIGRE; contribute to the Patent Evaluation Board (PEB); mentor junior engineers; and support hiring, promotion, and succession planning within Engineering & Technology. Who We're Looking For You're a seasoned power systems engineer with significant hands-on experience in substation automation and HVDC control systems someone who combines deep technical authority with the ability to lead, influence, and inspire. Required A formal education in Electrical Engineering, Control Systems, or a related discipline is valued, but we are most interested in your total experience and professional achievements. Significant experience in power system automation or substation control engineering, including substantial experience with IEC 61850-based systems. In-depth knowledge of IEC 61850 protocols and concepts, including Manufacturing Message Specification (MMS), Generic Object-Oriented Substation Events (GOOSE), SCL, and Sampled Values. Strong understanding of communication networks, including Ethernet, Virtual Local Area Networks (VLANs), and Parallel Redundancy Protocol/High-availability Seamless Redundancy (PRP/HSR) redundancy architectures. Proven experience configuring and integrating IEDs, protection relays, substation bay controllers, merging units, and HMI systems. Hands-on experience with Supervisory Control and Data Acquisition (SCADA) and Distributed Control System (DCS) platform integration. Working knowledge of Layer 2 and Layer 3 communication protocols, including IPv4, Open Shortest Path First (OSPF), Link Aggregation Control Protocol (LACP), Demilitarised Zone (DMZ), Virtual Private Network (VPN), Distribution Management System/Advanced Distribution Management System (DMS/ADMS), DNP3, and Modbus. Experience using IEC 61850 System Configurators and IED Connectivity Packages. Preferred Active participation in IEC, CIGRE, or equivalent industry standards working groups. Experience leading root cause analysis for complex Voltage Source Converter (VSC) control and protection issues. Familiarity with cybersecurity design principles for industrial control systems. Why GE Vernova At GE Vernova, we're on a mission to electrify and decarbonize the world. That means building technologies that are reliable, sustainable, and transformative. Joining our team means working alongside some of the brightest minds in power engineering, contributing to projects that have a genuine global impact, and growing your career in an environment that values curiosity, collaboration, and technical leadership. Additional Information Relocation Assistance Provided: Yes JBRP1_UKTJ
Aug 02, 2026
Full time
Job Description SummaryThe Control Automation System Principal Engineer serves as the technical authority for automation systems, industrial controls, and operational technologies across the organization. This role leads the architecture, design, implementation, and governance of advanced control systems that enable safe, reliable, and efficient manufacturing or operational performance. The Principal Engineer mentors engineering teams, drives innovation, establishes automation standards, and leads strategic initiatives aligned with business objectives.Job Description The world is electrifying faster than ever, and at GE Vernova, we're building the technologies that make it possible. As a Principal Engineer in Control & Automation Systems, you'll serve as a technical authority shaping the future of High Voltage Direct Current (HVDC) and digital substation technology. This is a role where your expertise directly influences how power reaches millions of people and where your ideas help define what comes next. What You'll Do You'll lead the technical design, architecture, and delivery of advanced control and automation systems for HVDC and digital substation environments. Specifically, you will: Own the technical solutionfor control and automation systems end-to-end from requirements definition and architecture through to implementation, validation, and governance ensuring designs meet customer requirements and comply with IEC 61850, IEC 60870-5, and related power system communication standards. Lead HVDC control and protection design, including network and cybersecurity architecture, Substation Configuration Language (SCL) data modelling, protection logic, interlocking logic, and integration of Intelligent Electronic Devices (IEDs), bay controllers, merging units, and Human-Machine Interfaces (HMIs) within digital substations. Drive engineering excellenceby identifying and implementing improvements to methods, tools, processes, and systems that enhance customer value, and by upholding Safety, Quality, Delivery, and Cost (SQDC) principles across the team. Collaborate and influenceacross project teams, New Product Introduction (NPI), utilities, and vendors to support system integration, testing, and commissioning; provide technical consultation to cross-functional teams on manufacturing, supply chain, and field challenges. Shape the profession represent GE Vernova externally at industry conferences and in professional bodies such as IEC and CIGRE; contribute to the Patent Evaluation Board (PEB); mentor junior engineers; and support hiring, promotion, and succession planning within Engineering & Technology. Who We're Looking For You're a seasoned power systems engineer with significant hands-on experience in substation automation and HVDC control systems someone who combines deep technical authority with the ability to lead, influence, and inspire. Required A formal education in Electrical Engineering, Control Systems, or a related discipline is valued, but we are most interested in your total experience and professional achievements. Significant experience in power system automation or substation control engineering, including substantial experience with IEC 61850-based systems. In-depth knowledge of IEC 61850 protocols and concepts, including Manufacturing Message Specification (MMS), Generic Object-Oriented Substation Events (GOOSE), SCL, and Sampled Values. Strong understanding of communication networks, including Ethernet, Virtual Local Area Networks (VLANs), and Parallel Redundancy Protocol/High-availability Seamless Redundancy (PRP/HSR) redundancy architectures. Proven experience configuring and integrating IEDs, protection relays, substation bay controllers, merging units, and HMI systems. Hands-on experience with Supervisory Control and Data Acquisition (SCADA) and Distributed Control System (DCS) platform integration. Working knowledge of Layer 2 and Layer 3 communication protocols, including IPv4, Open Shortest Path First (OSPF), Link Aggregation Control Protocol (LACP), Demilitarised Zone (DMZ), Virtual Private Network (VPN), Distribution Management System/Advanced Distribution Management System (DMS/ADMS), DNP3, and Modbus. Experience using IEC 61850 System Configurators and IED Connectivity Packages. Preferred Active participation in IEC, CIGRE, or equivalent industry standards working groups. Experience leading root cause analysis for complex Voltage Source Converter (VSC) control and protection issues. Familiarity with cybersecurity design principles for industrial control systems. Why GE Vernova At GE Vernova, we're on a mission to electrify and decarbonize the world. That means building technologies that are reliable, sustainable, and transformative. Joining our team means working alongside some of the brightest minds in power engineering, contributing to projects that have a genuine global impact, and growing your career in an environment that values curiosity, collaboration, and technical leadership. Additional Information Relocation Assistance Provided: Yes JBRP1_UKTJ
Lead Automation Solutions EngineerApplylocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R17412 Job Title Lead Automation Solutions Engineer Job Description About us Digital Process acts as an internal delivery and enablement partner, working with teams across the business to understand their processes, shape opportunities, design solutions and deliver workflow, automation and orchestration capabilities. The team helps translate business strategy, operational challenges and process improvement opportunities into practical digital products. Ultimately, we aim to enable the business to grow profitably through scalable capabilities.Presently, the team are focused on implementation of workflow orchestration and automation capabilities to support a global digital transformation programme. About you As Lead Automation Solutions Engineer in the Digital Process team, you will help design, build and embed digital process solutions that solve real business problems with a focus on Automation.You will work across the full lifecycle of a solution: understanding business challenges, shaping requirements, designing future-state processes, building, documenting and configuring solutions, integrating technologies, testing outputs, deploying solutions, supporting adoption and continually improving what has been delivered.We work with Appian as a core platform for workflow, case management and orchestration, but you will focus on helping identify and apply the right automation technology for the problem. This will include a variety of automation tools, systems integration, data processing, intelligent document processing, process intelligence, AI-enabled capabilities, RPA, cloud services, reporting, dashboards and other supporting technologies.The role requires a blend of engineering discipline, process thinking, business analysis, solution design and stakeholder collaboration. You will need to be comfortable moving between business conversations and technical implementation, helping ensure that solutions are not only well built, but also well understood, well adopted and capable of delivering measurable value. Core Elements of the Role Solution design and discovery: Work with business stakeholders, process owners, BAs, SMEs, other delivery teams and Digital Process colleagues to understand business problems, user needs, process pain points and improvement opportunities. Translate business requirements, process maps and conceptual designs into structured solution designs, user journeys, data models, backlog items and acceptance criteria. Work with technical & solutions architects to identify the appropriate solution pattern for each opportunity, including when to use core case management, workflow orchestration, automation, integration, analytics, AI, RPA or a combination of capabilities. Support early-stage opportunity shaping, proof-of-concept activity and feasibility assessment. Contribute to cost-benefit assessments, sizing, delivery planning and prioritisation. Automation and orchestration delivery: Build, configure and support automation solutions using relevant technologies typically (but not exclusively) integrated into Appian workflows. Work with other engineers and other delivery teams to help design and implement automations & orchestration solutions integrated into core business processes (core workflows). Help develop integrations with other enterprise systems, data sources and automation components where needed. Help automate manual work through appropriate patterns such as data processing, document extraction, event-triggered automation, analytical automation, RPA, AI-enabled workflows or API-based integrations. Contribute to reusable solution components, accelerators, standards and patterns that make future delivery faster and more consistent. Engineering quality and governance: Build solutions in line with secure software development lifecycle expectations, enterprise information security standards, governance requirements and engineering best practice. Contribute to technical documentation, solution designs, architecture decision records, test evidence, release documentation, runbooks and user guidance. Participate in peer reviews, design reviews, testing, defect triage and continuous improvement of engineering practices. Coach & support developers to help instil engineering excellence. Support regression testing, functional testing, performance testing and UAT readiness. Help ensure solutions are scalable, maintainable, secure, accessible and aligned with enterprise architecture and platform standards. Adoption, support and continuous improvement: Work with business teams to prepare for adoption, including demos, walkthroughs, user training, hypercare and feedback loops. Support live applications through issue triage, enhancements, health checks, monitoring and ongoing improvement. Support teams using process mining data, user feedback and operational metrics to identify opportunities to improve workflows, reduce manual effort and strengthen controls. Help embed a "Measure, Manage, Optimise" approach by ensuring digital processes generate useful data and can evolve based on evidence. Collaborate across Digital Process, Technology, Enterprise Architecture, platform teams and business stakeholders to deliver joined-up outcomes. Description Goal Design & build automation and orchestration solutions 60% Adoption, support, testing, documentation and continuous improvement 20% Cross-training others in the team, capability development and broader upskilling to keep up to date 15% Innovation, proof-of-concept work and emerging technology exploration 5% Qualifications and Experience Strong interest in workflow, automation, process improvement and digital product delivery. Automation design and development experience is essential. Ability to understand business processes and translate them into practical digital solutions. Experience working across business and technical stakeholders, with the confidence to challenge, clarify and shape requirements. Good analytical and problem-solving skills, with an ability to break complex processes into manageable components. Strong communication skills, with the ability to explain technical concepts in business terms. A delivery mindset, with attention to quality, documentation, testing and operational readiness. Experience with low-code, workflow, BPM, and case management desirable Appian awareness is beneficial, particularly in areas such as process modelling, SAIL interfaces, records, integrations, business rules and application design. Broad and general experience with setting up and managing automation technologies and integration methods is more valuable than deep knowledge of individual tools. Understanding of systems integration, data modelling, application design, testing, deployment and support. Awareness of secure development practices, software development lifecycle approaches and governance controls. Comfortable working in agile or iterative delivery environments. Collaborative and proactive, with a desire to work as part of a multi-disciplinary team. Curious about new technologies, but pragmatic about matching technology choices to business problems and organisational capability. Comfortable working in evolving and sometimes ambiguous environments. Able to balance speed of delivery with quality, control, maintainability and user adoption. Willing to learn new tools and cross-train across different solution patterns. A focus on building solutions that users value and that the business can sustain. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values
Jul 31, 2026
Full time
Lead Automation Solutions EngineerApplylocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R17412 Job Title Lead Automation Solutions Engineer Job Description About us Digital Process acts as an internal delivery and enablement partner, working with teams across the business to understand their processes, shape opportunities, design solutions and deliver workflow, automation and orchestration capabilities. The team helps translate business strategy, operational challenges and process improvement opportunities into practical digital products. Ultimately, we aim to enable the business to grow profitably through scalable capabilities.Presently, the team are focused on implementation of workflow orchestration and automation capabilities to support a global digital transformation programme. About you As Lead Automation Solutions Engineer in the Digital Process team, you will help design, build and embed digital process solutions that solve real business problems with a focus on Automation.You will work across the full lifecycle of a solution: understanding business challenges, shaping requirements, designing future-state processes, building, documenting and configuring solutions, integrating technologies, testing outputs, deploying solutions, supporting adoption and continually improving what has been delivered.We work with Appian as a core platform for workflow, case management and orchestration, but you will focus on helping identify and apply the right automation technology for the problem. This will include a variety of automation tools, systems integration, data processing, intelligent document processing, process intelligence, AI-enabled capabilities, RPA, cloud services, reporting, dashboards and other supporting technologies.The role requires a blend of engineering discipline, process thinking, business analysis, solution design and stakeholder collaboration. You will need to be comfortable moving between business conversations and technical implementation, helping ensure that solutions are not only well built, but also well understood, well adopted and capable of delivering measurable value. Core Elements of the Role Solution design and discovery: Work with business stakeholders, process owners, BAs, SMEs, other delivery teams and Digital Process colleagues to understand business problems, user needs, process pain points and improvement opportunities. Translate business requirements, process maps and conceptual designs into structured solution designs, user journeys, data models, backlog items and acceptance criteria. Work with technical & solutions architects to identify the appropriate solution pattern for each opportunity, including when to use core case management, workflow orchestration, automation, integration, analytics, AI, RPA or a combination of capabilities. Support early-stage opportunity shaping, proof-of-concept activity and feasibility assessment. Contribute to cost-benefit assessments, sizing, delivery planning and prioritisation. Automation and orchestration delivery: Build, configure and support automation solutions using relevant technologies typically (but not exclusively) integrated into Appian workflows. Work with other engineers and other delivery teams to help design and implement automations & orchestration solutions integrated into core business processes (core workflows). Help develop integrations with other enterprise systems, data sources and automation components where needed. Help automate manual work through appropriate patterns such as data processing, document extraction, event-triggered automation, analytical automation, RPA, AI-enabled workflows or API-based integrations. Contribute to reusable solution components, accelerators, standards and patterns that make future delivery faster and more consistent. Engineering quality and governance: Build solutions in line with secure software development lifecycle expectations, enterprise information security standards, governance requirements and engineering best practice. Contribute to technical documentation, solution designs, architecture decision records, test evidence, release documentation, runbooks and user guidance. Participate in peer reviews, design reviews, testing, defect triage and continuous improvement of engineering practices. Coach & support developers to help instil engineering excellence. Support regression testing, functional testing, performance testing and UAT readiness. Help ensure solutions are scalable, maintainable, secure, accessible and aligned with enterprise architecture and platform standards. Adoption, support and continuous improvement: Work with business teams to prepare for adoption, including demos, walkthroughs, user training, hypercare and feedback loops. Support live applications through issue triage, enhancements, health checks, monitoring and ongoing improvement. Support teams using process mining data, user feedback and operational metrics to identify opportunities to improve workflows, reduce manual effort and strengthen controls. Help embed a "Measure, Manage, Optimise" approach by ensuring digital processes generate useful data and can evolve based on evidence. Collaborate across Digital Process, Technology, Enterprise Architecture, platform teams and business stakeholders to deliver joined-up outcomes. Description Goal Design & build automation and orchestration solutions 60% Adoption, support, testing, documentation and continuous improvement 20% Cross-training others in the team, capability development and broader upskilling to keep up to date 15% Innovation, proof-of-concept work and emerging technology exploration 5% Qualifications and Experience Strong interest in workflow, automation, process improvement and digital product delivery. Automation design and development experience is essential. Ability to understand business processes and translate them into practical digital solutions. Experience working across business and technical stakeholders, with the confidence to challenge, clarify and shape requirements. Good analytical and problem-solving skills, with an ability to break complex processes into manageable components. Strong communication skills, with the ability to explain technical concepts in business terms. A delivery mindset, with attention to quality, documentation, testing and operational readiness. Experience with low-code, workflow, BPM, and case management desirable Appian awareness is beneficial, particularly in areas such as process modelling, SAIL interfaces, records, integrations, business rules and application design. Broad and general experience with setting up and managing automation technologies and integration methods is more valuable than deep knowledge of individual tools. Understanding of systems integration, data modelling, application design, testing, deployment and support. Awareness of secure development practices, software development lifecycle approaches and governance controls. Comfortable working in agile or iterative delivery environments. Collaborative and proactive, with a desire to work as part of a multi-disciplinary team. Curious about new technologies, but pragmatic about matching technology choices to business problems and organisational capability. Comfortable working in evolving and sometimes ambiguous environments. Able to balance speed of delivery with quality, control, maintainability and user adoption. Willing to learn new tools and cross-train across different solution patterns. A focus on building solutions that users value and that the business can sustain. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values
Senior Data Manager 90k - 120k per annum + Bonus and Benefits London, Manchester or Glasgow / Hybrid Are you ready to help organisations transform how they use data and AI? Do you thrive on designing cloud-native platforms, solving complex technical challenges and turning emerging AI technologies into real business value? This is your chance to join a market-leading technology consultancy at the forefront of Data & AI transformation. You'll work with major organisations to design and deliver next-generation data platforms that enable AI, advanced analytics and intelligent automation, while developing your own expertise in one of the fastest-growing areas of technology consulting. If you're passionate about cloud architecture, modern data platforms and AI innovation, this is an opportunity you won't want to miss. What you'll be doing You'll play a key role in helping clients design, build and optimise enterprise-scale data platforms that underpin AI-driven transformation. Your responsibilities will include: Designing and delivering secure, scalable and cost-effective cloud-native data platforms across AWS, Azure and GCP to support analytics, AI and operational workloads. Leading cloud transformation initiatives, migrating legacy environments to modern data platforms including Snowflake, Databricks, BigQuery, Synapse, Redshift and other cloud-native technologies. Building Proof of Concepts (PoCs) and Minimum Viable Products (MVPs) for AI and advanced analytics solutions, ensuring they align with business objectives and deliver measurable value. Automating infrastructure, deployments and data pipelines using Infrastructure-as-Code, DevOps, CI/CD and cloud automation tools including Terraform, ARM Templates and CloudFormation. Advising clients on enterprise data strategy, architecture roadmaps and platform design, engaging senior stakeholders and translating complex technical concepts into clear business outcomes. Applying modern architecture principles including Data Mesh, Data Fabric and cloud-native AI architectures while championing best practice, governance and user-centric design. Contributing to business development through proposals, bids and client presentations, while supporting thought leadership, innovation initiatives and continuous improvement across the wider practice. What we're looking for You'll combine strong technical expertise with consulting experience and the ability to influence stakeholders at every level. We're looking for: Significant experience designing enterprise data platforms, cloud architectures and AI-enabled solutions within a consulting or client-facing environment. Around 10+ years' experience working with modern data technologies and architecture, including at least 6 years designing cloud-based data platforms using AWS, Azure or GCP. Hands-on expertise with technologies such as Snowflake, Databricks, Synapse, BigQuery, Redshift or similar enterprise data platforms. Strong knowledge of Infrastructure-as-Code, DevOps, CI/CD, networking, security and identity management for modern cloud environments. Experience designing ETL/ELT solutions, cloud migrations and modern architecture patterns including Data Mesh and Data Fabric. Excellent stakeholder management, consulting and communication skills, with experience shaping strategy, leading architecture discussions and delivering client value. Eligibility for UK Security Clearance (SC). Desirable: Cloud certifications (minimum intermediate level), AI data architecture expertise, Agile delivery experience, cloud cost optimisation knowledge and experience working within the UK Public Sector, Financial Services, Retail, Telecommunications or Transport sectors. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Data Platform Architect, Cloud Data Architect, Enterprise Data Architect, Principal Data Architect, Data Engineering Consultant, Cloud Architect, AI Platform Architect, Data & AI Consultant, Data Solutions Architect, Azure Data Architect, AWS Data Architect, GCP Data Architect, Data Engineering Lead, Solution Architect, Snowflake, Databricks, Synapse, BigQuery, Redshift, AWS, Azure, Google Cloud Platform (GCP), Terraform, CloudFormation, ARM Templates, DevOps, CI/CD, ETL, ELT, Data Mesh, Data Fabric, AI Architecture, Infrastructure-as-Code. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 31, 2026
Full time
Senior Data Manager 90k - 120k per annum + Bonus and Benefits London, Manchester or Glasgow / Hybrid Are you ready to help organisations transform how they use data and AI? Do you thrive on designing cloud-native platforms, solving complex technical challenges and turning emerging AI technologies into real business value? This is your chance to join a market-leading technology consultancy at the forefront of Data & AI transformation. You'll work with major organisations to design and deliver next-generation data platforms that enable AI, advanced analytics and intelligent automation, while developing your own expertise in one of the fastest-growing areas of technology consulting. If you're passionate about cloud architecture, modern data platforms and AI innovation, this is an opportunity you won't want to miss. What you'll be doing You'll play a key role in helping clients design, build and optimise enterprise-scale data platforms that underpin AI-driven transformation. Your responsibilities will include: Designing and delivering secure, scalable and cost-effective cloud-native data platforms across AWS, Azure and GCP to support analytics, AI and operational workloads. Leading cloud transformation initiatives, migrating legacy environments to modern data platforms including Snowflake, Databricks, BigQuery, Synapse, Redshift and other cloud-native technologies. Building Proof of Concepts (PoCs) and Minimum Viable Products (MVPs) for AI and advanced analytics solutions, ensuring they align with business objectives and deliver measurable value. Automating infrastructure, deployments and data pipelines using Infrastructure-as-Code, DevOps, CI/CD and cloud automation tools including Terraform, ARM Templates and CloudFormation. Advising clients on enterprise data strategy, architecture roadmaps and platform design, engaging senior stakeholders and translating complex technical concepts into clear business outcomes. Applying modern architecture principles including Data Mesh, Data Fabric and cloud-native AI architectures while championing best practice, governance and user-centric design. Contributing to business development through proposals, bids and client presentations, while supporting thought leadership, innovation initiatives and continuous improvement across the wider practice. What we're looking for You'll combine strong technical expertise with consulting experience and the ability to influence stakeholders at every level. We're looking for: Significant experience designing enterprise data platforms, cloud architectures and AI-enabled solutions within a consulting or client-facing environment. Around 10+ years' experience working with modern data technologies and architecture, including at least 6 years designing cloud-based data platforms using AWS, Azure or GCP. Hands-on expertise with technologies such as Snowflake, Databricks, Synapse, BigQuery, Redshift or similar enterprise data platforms. Strong knowledge of Infrastructure-as-Code, DevOps, CI/CD, networking, security and identity management for modern cloud environments. Experience designing ETL/ELT solutions, cloud migrations and modern architecture patterns including Data Mesh and Data Fabric. Excellent stakeholder management, consulting and communication skills, with experience shaping strategy, leading architecture discussions and delivering client value. Eligibility for UK Security Clearance (SC). Desirable: Cloud certifications (minimum intermediate level), AI data architecture expertise, Agile delivery experience, cloud cost optimisation knowledge and experience working within the UK Public Sector, Financial Services, Retail, Telecommunications or Transport sectors. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Data Platform Architect, Cloud Data Architect, Enterprise Data Architect, Principal Data Architect, Data Engineering Consultant, Cloud Architect, AI Platform Architect, Data & AI Consultant, Data Solutions Architect, Azure Data Architect, AWS Data Architect, GCP Data Architect, Data Engineering Lead, Solution Architect, Snowflake, Databricks, Synapse, BigQuery, Redshift, AWS, Azure, Google Cloud Platform (GCP), Terraform, CloudFormation, ARM Templates, DevOps, CI/CD, ETL, ELT, Data Mesh, Data Fabric, AI Architecture, Infrastructure-as-Code. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Jul 31, 2026
Full time
Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI powered Resolution Platform, AI Success Strategists shape and deliver long term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end to end delivery of customers' AI roadmaps: translating product capabilities into clear business strategies, defining a long term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention-while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success planning engagements that create measurable playbooks and milestones early in the lifecycle. Overarching Objective for the Role Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers' multi year AI roadmap and execute cross functional delivery-aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes-protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements. How You'll Make an Impact Full ownership of AI roadmap delivery: lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision. Design authority: serve as the design authority for customers' AI deployments-lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly. Long term AI vision & business strategy: partner with executive stakeholders to co create and refine a forward looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle. Internal and external stakeholder alignment: dedicate effort to internal cross functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. Serve as the Engagement Lead: coordinate and sequence activities, identify and elevate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times. Sustain engagement & mutual AI roadmap: maintain recurring outcome driven cadences and mutual AI roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal. Channel & adoption strategy: own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement. Measure and drive impact: utilize data driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction. Responsible AI & compliance: confidently advise customers on ethical AI practices, data governance, and compliance considerations - framing use cases within safe, explainable, and policy aligned guardrails. What You'll Need to Succeed Strategic Skills & Expertise Project & program management: proven ability to orchestrate multi phase technology adoption projects, managing diverse teams and timelines with clarity and agility. Product and technical knowledge: product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translate features into value. Liaise with ProdDev teams to remove blockers for adoption, implementation fixes and provide feedback on (beta) features. Business & strategic acumen: demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision making. Consultation & communication: strong stakeholder engagement skills-whether customer executives or internal teams to advance AI adoption and sustain strategic partnerships. Analytical & outcome focused: strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans. Forward thinking & pragmatic: visionary in embracing AI's potential with a grounded, realistic approach to execution-balancing innovation with practical delivery feasibility. Qualifications Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience. Previous experience in go to customer/GTM roles in enterprise technology / SaaS-either customer success management, professional services/consulting, technical account management, or solutions engineering/pre sales consulting. Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention or growth. Bachelor's degree in Business, Computer Science, Engineering or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes. Great to have AI domain expertise: deep understanding of AI capabilities within Zendesk's platform, not necessarily hands on technical, but sufficient to translate product features into business value and strategic initiatives. About Us The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equal Opportunity & Diversity Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please contact the People & Places team.
Senior Solution Architect - AI & Automation Remote - UK Up to £80,000 VIQU are partnering with a leading enterprise organisation embarking on a large-scale AI and automation transformation, investing heavily in intelligent technologies to enhance operational efficiency and drive innovation across the business. They are looking for a Senior Solution Architect - AI & Automation to lead the design of enterprise-scale AI, automation, and workflow solutions, working closely with business stakeholders, architecture teams, and engineering functions to deliver secure, scalable, and future-focused technology solutions. Key Responsibilities of the Senior Solution Architect - AI & Automation: Lead the design of enterprise AI, Generative AI, and intelligent automation solutions, ensuring alignment with business strategy and architectural standards Define end-to-end solution architectures across AI, automation, cloud, and enterprise platforms Work closely with business stakeholders, product owners, and technical teams to translate business requirements into scalable technical solutions Design integration strategies across complex enterprise environments using APIs, microservices, messaging, and cloud-native technologies Provide architectural oversight throughout project delivery, supporting engineering teams to ensure successful implementation Produce and maintain architecture documentation, standards, and solution artefacts using Enterprise Architecture tools Ensure solutions meet security, governance, compliance, resilience, and scalability requirements Contribute to technology roadmaps, architecture standards, and the ongoing adoption of emerging AI and automation technologies Mentor Solution Architects and provide technical leadership across the wider architecture function Key Experience Required of the Senior Solution Architect - AI & Automation: Proven experience as a Solution Architect, Software Architect, or similar role designing enterprise-scale AI, Generative AI, and intelligent automation solutions Strong experience architecting cloud-based solutions across Microsoft Azure, AWS, or Google Cloud platforms Extensive experience working with Microsoft technologies, including 3-5 years' hands-on experience with the Microsoft Power Platform (Power Automate, Power Apps, and Power Pages) Strong understanding of Machine Learning, Generative AI, MLOps, DevOps, and the delivery of scalable AI solutions Knowledge of enterprise integration technologies including APIs, microservices, JSON, XML, messaging solutions, ESB, and SOA Experience working with Enterprise Architecture frameworks such as TOGAF and Enterprise Architecture tooling Strong understanding of Agile delivery methodologies, including Scrum, backlog management, Epics, and User Stories Knowledge of database technologies including SQL and NoSQL, alongside modern data management best practices Excellent stakeholder management and communication skills, with the ability to influence both technical and non-technical audiences Microsoft Solutions Architect certification is desirable, although AWS Solutions Architect certification will also be considered Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment. Senior Solution Architect - AI & Automation Remote - UK Up to £80,000
Jul 31, 2026
Full time
Senior Solution Architect - AI & Automation Remote - UK Up to £80,000 VIQU are partnering with a leading enterprise organisation embarking on a large-scale AI and automation transformation, investing heavily in intelligent technologies to enhance operational efficiency and drive innovation across the business. They are looking for a Senior Solution Architect - AI & Automation to lead the design of enterprise-scale AI, automation, and workflow solutions, working closely with business stakeholders, architecture teams, and engineering functions to deliver secure, scalable, and future-focused technology solutions. Key Responsibilities of the Senior Solution Architect - AI & Automation: Lead the design of enterprise AI, Generative AI, and intelligent automation solutions, ensuring alignment with business strategy and architectural standards Define end-to-end solution architectures across AI, automation, cloud, and enterprise platforms Work closely with business stakeholders, product owners, and technical teams to translate business requirements into scalable technical solutions Design integration strategies across complex enterprise environments using APIs, microservices, messaging, and cloud-native technologies Provide architectural oversight throughout project delivery, supporting engineering teams to ensure successful implementation Produce and maintain architecture documentation, standards, and solution artefacts using Enterprise Architecture tools Ensure solutions meet security, governance, compliance, resilience, and scalability requirements Contribute to technology roadmaps, architecture standards, and the ongoing adoption of emerging AI and automation technologies Mentor Solution Architects and provide technical leadership across the wider architecture function Key Experience Required of the Senior Solution Architect - AI & Automation: Proven experience as a Solution Architect, Software Architect, or similar role designing enterprise-scale AI, Generative AI, and intelligent automation solutions Strong experience architecting cloud-based solutions across Microsoft Azure, AWS, or Google Cloud platforms Extensive experience working with Microsoft technologies, including 3-5 years' hands-on experience with the Microsoft Power Platform (Power Automate, Power Apps, and Power Pages) Strong understanding of Machine Learning, Generative AI, MLOps, DevOps, and the delivery of scalable AI solutions Knowledge of enterprise integration technologies including APIs, microservices, JSON, XML, messaging solutions, ESB, and SOA Experience working with Enterprise Architecture frameworks such as TOGAF and Enterprise Architecture tooling Strong understanding of Agile delivery methodologies, including Scrum, backlog management, Epics, and User Stories Knowledge of database technologies including SQL and NoSQL, alongside modern data management best practices Excellent stakeholder management and communication skills, with the ability to influence both technical and non-technical audiences Microsoft Solutions Architect certification is desirable, although AWS Solutions Architect certification will also be considered Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment. Senior Solution Architect - AI & Automation Remote - UK Up to £80,000
Senior Site Reliability Engineer Southampton HQ - 2 Times a week in Office Cloud, SaaS, AWS, The company deliver cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company are trusted by businesses worldwide to drive seamless, intelligent customer interactions. In this role, you'll oversee the production environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. You'll also be responsible for analysing and fine-tuning system performance to anticipate user demands and drive innovation. Additionally, you'll take the lead in providing operational support and technical oversight for several large-scale distributed applications. How You'll Contribute: Monitor and interpret system and application metrics to fine-tune performance and troubleshoot issues effectively Collaborate closely with developers to enhance service quality through thorough testing and structured release practices Engage in architectural discussions, manage platform operations, and contribute to capacity forecasting Design and implement automated solutions to build resilient, scalable systems Maintain a strong focus on delivering new features while ensuring stability and adherence to service level goals You'll Stand Out If You Have: Practical experience managing large-scale Kubernetes clusters; certifications in Kubernetes are a strong bonus Hands-on familiarity with the Grafana Observability Suite, including tools like Loki, Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer, or similar credentials Do You Have What It Takes? 3-6 years of hands-on experience in a similar role, with a strong emphasis on systems engineering, automation, and service reliability Proficient in at least one programming language such as Python, Go, Java, or C#, along with scripting skills in Bash or PowerShell Solid grasp of cloud platforms like AWS, including an understanding of how core services like EC2, ECS, Lambda, and DynamoDB operate under reliability constraints Practical experience using infrastructure-as-code tools like CloudFormation or Terraform In-depth knowledge of CI/CD principles and hands-on experience with tools such as Jenkins, GitLab CI/CD, or CircleCI Strong understanding of containerization (e.g., Docker, Kubernetes) and microservices architecture Skilled in using observability and monitoring tools such as Prometheus, Grafana, ELK stack, or AWS CloudWatch Excellent analytical and troubleshooting abilities, especially within complex distributed systems Proven experience handling incident management and conducting blameless postmortems, including leading cross-functional teams through resolution and communication during critical outages Benefits Life Insurance - 4 x Annual Salary Private Medical Insurance Employee Assistance Programme Hybrid Working - 3 Days from Home GP Online Assistance Portal. + Much More Please click the "Apply" button to state your interest in this position. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jul 31, 2026
Full time
Senior Site Reliability Engineer Southampton HQ - 2 Times a week in Office Cloud, SaaS, AWS, The company deliver cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company are trusted by businesses worldwide to drive seamless, intelligent customer interactions. In this role, you'll oversee the production environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. You'll also be responsible for analysing and fine-tuning system performance to anticipate user demands and drive innovation. Additionally, you'll take the lead in providing operational support and technical oversight for several large-scale distributed applications. How You'll Contribute: Monitor and interpret system and application metrics to fine-tune performance and troubleshoot issues effectively Collaborate closely with developers to enhance service quality through thorough testing and structured release practices Engage in architectural discussions, manage platform operations, and contribute to capacity forecasting Design and implement automated solutions to build resilient, scalable systems Maintain a strong focus on delivering new features while ensuring stability and adherence to service level goals You'll Stand Out If You Have: Practical experience managing large-scale Kubernetes clusters; certifications in Kubernetes are a strong bonus Hands-on familiarity with the Grafana Observability Suite, including tools like Loki, Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer, or similar credentials Do You Have What It Takes? 3-6 years of hands-on experience in a similar role, with a strong emphasis on systems engineering, automation, and service reliability Proficient in at least one programming language such as Python, Go, Java, or C#, along with scripting skills in Bash or PowerShell Solid grasp of cloud platforms like AWS, including an understanding of how core services like EC2, ECS, Lambda, and DynamoDB operate under reliability constraints Practical experience using infrastructure-as-code tools like CloudFormation or Terraform In-depth knowledge of CI/CD principles and hands-on experience with tools such as Jenkins, GitLab CI/CD, or CircleCI Strong understanding of containerization (e.g., Docker, Kubernetes) and microservices architecture Skilled in using observability and monitoring tools such as Prometheus, Grafana, ELK stack, or AWS CloudWatch Excellent analytical and troubleshooting abilities, especially within complex distributed systems Proven experience handling incident management and conducting blameless postmortems, including leading cross-functional teams through resolution and communication during critical outages Benefits Life Insurance - 4 x Annual Salary Private Medical Insurance Employee Assistance Programme Hybrid Working - 3 Days from Home GP Online Assistance Portal. + Much More Please click the "Apply" button to state your interest in this position. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Lead Agentic Engineer (MedTech) We re partnering with an innovative company in the North of England that is building next-generation intelligent solutions. They are now looking for a Lead Agentic Engineer to help design, build and deploy AI-powered software solutions that will support clinical and operational decision-making. This is a highly impactful role where you ll be working at the intersection of software engineering and agentic AI, developing intelligent applications that combine modern full-stack development with emerging AI technologies. You ll join a forward-thinking engineering team that is scaling rapidly, with a strong focus on responsible AI, innovation and real-world application. What you ll be doing You ll lead the development of AI-enabled applications, building scalable software solutions using React, TypeScript and Node.js while integrating LLMs, AI agents and automation capabilities. You ll work closely with product and engineering teams to translate ideas into production-ready solutions, helping shape the future direction of agentic AI within the business. What we re looking for We re looking for an experienced software engineer who is excited by agentic AI systems and real-world applications. Key skills and experience include: Strong experience with React, TypeScript and Node.js Strong software engineering fundamentals including testing, version control and scalable design Experience building modern web applications and production software Experience working with LLMs, AI-powered applications or agentic workflows Understanding of prompt engineering, RAG pipelines and tool-using AI systems Experience integrating APIs, data sources and cloud platforms (AWS, Azure or GCP) Bonus experience: Experience with AI agent frameworks such as LangChain, LlamaIndex, AutoGen or similar Background in healthcare, life sciences or regulated environments Experience with AI safety, evaluation or model monitoring Familiarity with distributed systems or event-driven architectures Location & working style This role is based in Newcastle, with office working preferred. However, hybrid working can be considered for exceptional candidates. Why join? This is a rare opportunity to lead the development of cutting-edge AI systems in a mission-driven MedTech environment, where your work will have direct real-world impact. You ll be joining a highly technical team solving meaningful problems with modern software and AI approaches. Interested? Please Click Apply Now! Lead Agentic Engineer (MedTech)
Jul 31, 2026
Full time
Lead Agentic Engineer (MedTech) We re partnering with an innovative company in the North of England that is building next-generation intelligent solutions. They are now looking for a Lead Agentic Engineer to help design, build and deploy AI-powered software solutions that will support clinical and operational decision-making. This is a highly impactful role where you ll be working at the intersection of software engineering and agentic AI, developing intelligent applications that combine modern full-stack development with emerging AI technologies. You ll join a forward-thinking engineering team that is scaling rapidly, with a strong focus on responsible AI, innovation and real-world application. What you ll be doing You ll lead the development of AI-enabled applications, building scalable software solutions using React, TypeScript and Node.js while integrating LLMs, AI agents and automation capabilities. You ll work closely with product and engineering teams to translate ideas into production-ready solutions, helping shape the future direction of agentic AI within the business. What we re looking for We re looking for an experienced software engineer who is excited by agentic AI systems and real-world applications. Key skills and experience include: Strong experience with React, TypeScript and Node.js Strong software engineering fundamentals including testing, version control and scalable design Experience building modern web applications and production software Experience working with LLMs, AI-powered applications or agentic workflows Understanding of prompt engineering, RAG pipelines and tool-using AI systems Experience integrating APIs, data sources and cloud platforms (AWS, Azure or GCP) Bonus experience: Experience with AI agent frameworks such as LangChain, LlamaIndex, AutoGen or similar Background in healthcare, life sciences or regulated environments Experience with AI safety, evaluation or model monitoring Familiarity with distributed systems or event-driven architectures Location & working style This role is based in Newcastle, with office working preferred. However, hybrid working can be considered for exceptional candidates. Why join? This is a rare opportunity to lead the development of cutting-edge AI systems in a mission-driven MedTech environment, where your work will have direct real-world impact. You ll be joining a highly technical team solving meaningful problems with modern software and AI approaches. Interested? Please Click Apply Now! Lead Agentic Engineer (MedTech)
