6 jobs found

Customer Service at Spotify is scaling toward AI-driven, agent-based automation where dynamic reasoning becomes the primary interaction model. As we scale automation and expand into new verticals (Consumer and Creators & Artists), we're looking for a Senior Conversational AI Lead to shape how our AI agents behave, reason, and deliver outcomes at scale. This role sits at the centre of our automation strategy. You will act as a system owner for the agent experience, setting standards for how agents reason, behave, and resolve customer issues at scale. You'll combine strategic thinking with hands on expertise to ensure our agents are effective, safe, and trustworthy. This is not a coding role and not a people management role. It is a senior individual contributor position focused on strategic ownership of agent behaviour, quality, and evolution, working in close partnership with Engineering, Knowledge Management, QA, Analytics, and Business Process teams. You should expect ambiguity, broad responsibility, and the opportunity to shape how CS AI automation works at Spotify. What You'll Do Help define the long term vision for AI-driven customer automation, defining how agentic experiences should evolve across web messaging as automation becomes a primary interface. Set the strategic standards for agent reasoning, behaviour, and resolution, ensuring consistency across verticals while enabling teams to move quickly. Shape how business processes translate into scalable agent behaviour, ensuring Business Process Specifications (BPS) are reflected clearly and sustainably in the system. Define the quality and safety framework for automation, including how we approach guardrails, scenario coverage, validation, and regression as we scale. Establish how agent performance is measured and improved, setting expectations for experimentation, A/B testing, analytics, and learning loops. Provide systems-level oversight across tools, APIs, knowledge, prompts, and integrations, identifying structural constraints and influencing architectural direction. Guide decisions around LLM control, flexibility, and risk, applying strong conceptual understanding of non-deterministic systems to balance autonomy and reliability. Champion knowledge as a strategic input to automation, partnering with Knowledge Management to ensure governance, structure, and clear ownership models. Identify systemic gaps and recurring failure patterns, steering cross-functional improvements across process, tooling, and experience design. Act as a senior thought partner within Customer Service, influencing roadmap decisions and shaping how AI automation evolves at Spotify. Who You Are Experienced in conversational AI, automation, or intelligent self serve systems at scale. Comfortable designing systems with dynamic, non-deterministic behaviour. Strong systems thinker, you understand how APIs, knowledge, prompts, and guardrails interact. Confident working with integrations and tooling, even if you're not writing production code. Deeply focused on quality, safety, and trust in AI-driven customer experiences. Able to operate autonomously and make sound decisions in complex environments. Clear, structured communicator who can explain complex systems to diverse stakeholders. Data-informed, with experience using metrics and experimentation to guide decisions. Experience with LLMs, RAG systems, and AI agent frameworks. Familiarity with A/B testing and experimentation platforms Background in Customer Service operations, CX design, and automation strategy. Experience building or operating automation across different customer journeys. Where You'll Be This role is based in London, United Kingdom We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here:

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Lisbon, Portugal or London, UK Role Summary As a Senior Jira Systems Administrator, you will serve as the primary architect and guardian of our Atlassian Data Center environment, ensuring peak performance, security, and scalability. You will collaborate closely with cross-functional internal teams to translate complex business needs into streamlined workflows while leveraging Groovy and ScriptRunner to automate advanced logic. We are looking for a meticulous, "uptime-focused" technical expert who balances deep infrastructure knowledge with a commitment to maintaining a clean, well-governed instance. Role Responsibilities System Maintenance & Security: Lead the end-to-end patching process for Jira Data Center/Server instances. Monitor Atlassian Security Advisories and perform version upgrades to ensure the environment is secure and performant. Instance Governance: Serve as the primary gatekeeper for the Jira configuration. Manage global settings, including workflows, permission schemes, screen schemes, and custom field consolidation. Automation & Customization: Develop and maintain complex scripts using ScriptRunner (Groovy) to automate business logic, extend Jira's native capabilities, and integrate with external APIs. Performance Monitoring: Conduct regular health checks, JVM tuning, and re-indexing. Troubleshoot system-level issues (logs, database connectivity, or plugin conflicts) to minimize downtime. User Support & Training: Provide "Tier 3" support for internal teams, helping them translate business requirements into efficient Jira projects without creating "configuration bloat." Must-Have Skills Atlassian Expertise: 3-5+ years of experience as a Jira Systems Administrator, with specific experience both in On-Prem (Data Center or Server) environments AND cloud migration experience. Scripting Proficiency: Advanced knowledge of Groovy and the ScriptRunner plugin. You should be comfortable writing scripts that interact with the Jira API. Infrastructure Knowledge: Strong understanding of the underlying tech stack: Linux/Windows servers, SQL databases (PostgreSQL/SQL Server), and SSL/Certificate management. Technical Troubleshooting: Ability to analyze log files (atlassian-jira.log) and thread dumps to identify the root cause of system instability. Change Management: Experience operating in a production environment where "uptime is king," following strict change-control processes for all patches and updates. Nice-to-Have Skills Atlassian Certified Professional (ACP): Current certifications such as ACP-100 (Jira Admin for Data Center) or ACP-120 (Jira Admin for Cloud). Identity Management: Experience with Atlassian Guard (Access) and configuring SSO/SAML (e.g., Okta, Azure AD) for user provisioning. Ecosystem Breadth: Familiarity with administering other Atlassian tools like Confluence, Bitbucket, or Jira Service Management (JSM). Project Management Savvy: Experience with Agile methodologies (Scrum/Kanban) to help teams optimize their boards and reporting. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Please review and acknowledge Cloudflare's Candidate Privacy Policy ().

Job Description Job Description Role: Technology, Strategy & Advisory, Enterprise Architect Consultant Industry: Financial Services, Comms, Media & Telco, Health & Public Services Location: London, Manchester, Edinburgh Mobility: Up to 100% Career Level: Consultant Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team Do you enjoy using innovation, and the latest technologies to solve challenges and realise business goals? Do you enjoy working at the intersection of business and technology, where you're engaging with senior clients, engineers and architects on a daily basis? Are you a critical thinker that is keen to continue exploring the untouched capabilities of technologies such as Cloud, Big Data, AI and Robotics, and how they can be architected into client's landscapes to help them achieve their strategic goals? Joining the team means becoming part of a community of Enterprise Architects that serve Accenture's clients with the best and brightest insights regarding business and technology architecture. Our mission is to drive industry and enterprise re invention, powered by Technology and Data. Our values include challenging our clients' norms, building trusted relationships, and embracing diversity as a source of creativity and inspiration. We collaborate closely with experts globally to bring the best to our clients every day and stay relevant to their changing needs. Our teams are changing businesses every day using deep industry insights, technology knowledge and innovative ideas. Positioned at the intersection of business, technology and industry, we devise creative new strategies and target architectures, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge of designing and implementing transformative business solutions, using the technology to drive business advantage and create 360 value for our clients. Our research based advice and situational analyses enable our clients to act with speed and confidence. Your responsibilities as an enterprise architect will include: Assessing the impact of the business strategy on the enterprise architecture, including organisation, applications, data, infrastructure, and operations Staying abreast of industry dynamics and the impact of trends on an organisation, to identify and formulate need for change in enterprise architecture Co creating a client's Enterprise Architecture vision, strategy, and roadmap, ensuring it aligns with business objectives Developing recommendations and translating them into actionable roadmaps for complex and large technology environments using Lean and Agile enterprise principles Supporting the creation of Enterprise Architecture blueprints, demonstrating the e2e technology landscape including applications, integrations, and data Conducting end to end vendor assessments across technology, vendor and or data platforms Working between the business and technology client & 3rd party stakeholders to effectivity formulate communicate and conclude key architectural decisions Providing EA governance to clients throughout their transformation programme to ensure that new initiatives comply with the set guidelines, without jeopardising business objectives Support in designing and governing enterprise data platform capabilities including integration and automation Supporting the creation of Enterprise Architecture Operating model definition and implementation roadmaps Completing Enterprise Architecture maturity assessment on behalf of clients Support in designing and governing enterprise AI platform capabilities Qualification We are looking for individuals who: Work within or across one of the architectural domains; Business, Application, Data and Technology Have experience working on complex digital transformation programmes; working and present across different levels of architecture abstraction; and working with multi-disciplinary teams Have experience working on mergers, acquisitions and divestments Have proven stakeholder management and communication skills, leveraged to influence and persuade on key architectural decisions Have experience designing Cloud / Data Platforms & AI solutions including Gen AI ; and are inquisitive and keen to explore areas of emerging technologies Set yourself apart (we're very interested in hearing from you if you have some or all of the below) Experience working as a solution architect or enterprise architect Experience in business capability and process taxonomies, maturity assessments and alignment of gaps to enabling technology solutions Experience with Enterprise / platform / application / data architecture Knowledge of architecture tools such as LeanIX, Ardoq, iServer, etc. Experience in major enterprise architecture engagements e.g. application optimisation/rationalisation, re platforming, modernization of enterprise architecture Certified in TOGAF, SAFe, and/or AWS/Azure/GCP and other enterprise platforms Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With over 700,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications - Ongoing Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . . click apply for full job details

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don't miss it! Cato Networks is looking for an intelligent and passionate Software Engineer to join a newly formed team focused on enabling the next phase of Cato's growth. This team is responsible for adapting and extending Cato's platform to support new use cases, customers, and growth models, while maintaining the robustness and scale of Cato's cloud-native architecture. In this role, you will design and build backend systems that power new product capabilities, data-driven insights, and platform extensions. You will work on highly scalable services that process, analyze, and expose data across large, distributed networks, and collaborate closely with multiple teams to turn product vision into production-ready solutions. Responsibilities End-to-end development of backend services, from large-scale data processing to APIs and web-facing interfaces Designing and implementing scalable platform capabilities that support new product growth and expansion initiatives Building reliable, high-performance systems for collecting, aggregating, and analyzing statistics across multiple networks Working closely with product management, research, and automation teams to define and deliver new capabilities Researching, evaluating, and adopting new technologies to accelerate product evolution Collaborating with multiple development teams to integrate new solutions into the existing platform Requirements 6+ years of experience in backend development (Java, Go, Play Framework, Spring Boot, or similar) Strong experience with both relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis, etc.) Proven experience building and operating high-scale, production-grade SaaS microservices Solid understanding of software engineering principles, system design, and scalability Experience designing and implementing secure, enterprise-grade systems Hands-on experience with CI pipelines and service-level testing and monitoring Frontend experience with React and TypeScript - an advantage BSc. in Computer Science from a recognized university Highly motivated, fast learner, independent, and an excellent problem solver