About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. We're recruiting for a Lead Product Manager at HMRC Business Tax team (Process Mining) to be part of our highly creative and collaborative teams supporting His Majesty's Revenue and Customs. We are ambitious, and we need a strong product leader to help us achieve the ambitions we have set out in our 2026/27 vision, delivering great outcomes through digital products. This role needs a strong leader who can challenge, create, and own the product strategy. Your goal is to optimise the overall value of an area of the business tax system by contributing to solving complex and often challenging problems through the creation of great digital products. Job description A Product Lead is responsible for leading a number of product teams within a business area to build and release digital products or services. Product Leads understand the business goals and the high-level user needs for different user groups across the services. Product Leads also understand the organisational and business area strategies, and work with senior leaders and stakeholders to ensure the right types of products and services are being delivered to support the strategies. Product Leads also manage product managers, coach, or mentor them, and support the Head of Profession to build the capability amongst the product management profession. Person specification Responsibilities You will: Create the vision, strategy, roadmap and value proposition for a programme or portfolio of digital services, creating achievable and measurable objectives for a portfolio digital service based on transformation programme goals. Set product priorities, strategic direction and leadership for a programme or portfolio of products in a transformation programme. Create and iterate programme-level roadmaps, reporting and set the agile governance framework for product teams in a programme. Lead engagement with Senior Directors, Senior Civil Servants, and stakeholders to shape and influence delivery activity and governance in transformation programmes, in line with the organisation's strategy and objectives. Work with other professions leads and teams across HMRC to promote user-centred and agile ways of working, and to ensure the resourcing model for multidisciplinary teams works effectively. Lead creation of strategic roadmaps, business cases, funding forecasts and delivery plans to define pipeline of future work in CDIO. Accountable for product outcomes within a transformation programme, setting KPIs and performance measures for success. Line manages, coach and mentor Grade 7 Product Managers and SO Associate Product Managers, responsible for increasing capability and ensuring product management standards and met. Work with Head of Product around recruitment, retention, and upskilling of product managers in HMRC, to define standards and best practice for Product Managers Be a leader within local product management communities and other communities of interest across HMRC, managing and organising cross-government conferences and events. Coordinate product development across HMRC Lines of Business to identify reuse of components and patterns in services. Oversee live services and continuous improvement work for the product /service and management of vendor contracts as and when needed. Lead and support multidisciplinary product teams through discovery, alpha, beta, and live phases of development, turning vision into reality and continuously improving. Essential Criteria: Experience of using lean, agile or user centred design methods (ideally all) Experience of building and maintaining positive relationships with senior stakeholders, including negotiating with stakeholders on difficult issues, acting as an escalation point when needed, and being able to influence stakeholders on a portfolio or service strategy. Demonstration of the ability to look across a number of products/services in a portfolio, and the wider marketplace, to understand how different products can work together to deliver a wider outcome. Experience of successfully prioritising work based on what is valuable to do first across a portfolio/ service/programme, managing dependencies between different products, digital and non-digital channels, et cetera. Demonstration of the ability to use qualitative or quantitative research (e.g., customer feedback, market research, service metrics, et cetera) to gain insights on a problem, or potential solutions. Experience of coaching, mentoring and line managing others across a digital team in product management roles or other GDaD roles. Experience of working with digital teams and other professions to improve ways of working at scale across a number of teams. Experience of building capability in others and facilitating learning and development at scale, including of product management frameworks and tools. Demonstration of the ability to understand how to measure and track success of a programme and recalibrate areas of the programme to optimise outcomes- including demonstration of understanding the product lifecycle and knowing when to keep going on products and when to stop or pivot. Experience of successfully communicating with others to explain problems, present options, setting a direction for moving forward, and getting buy in for recommendations. Desirable Criteria: Significant knowledge of user research, or service, content or interaction design, or software engineering practices, and how product managers can successfully work with these professions to create better products. Experience of managing large teams. Working knowledge of ITIL v4 Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. We're recruiting for a Lead Product Manager at HMRC Business Tax team (Process Mining) to be part of our highly creative and collaborative teams supporting His Majesty's Revenue and Customs. We are ambitious, and we need a strong product leader to help us achieve the ambitions we have set out in our 2026/27 vision, delivering great outcomes through digital products. This role needs a strong leader who can challenge, create, and own the product strategy. Your goal is to optimise the overall value of an area of the business tax system by contributing to solving complex and often challenging problems through the creation of great digital products. Job description A Product Lead is responsible for leading a number of product teams within a business area to build and release digital products or services. Product Leads understand the business goals and the high-level user needs for different user groups across the services. Product Leads also understand the organisational and business area strategies, and work with senior leaders and stakeholders to ensure the right types of products and services are being delivered to support the strategies. Product Leads also manage product managers, coach, or mentor them, and support the Head of Profession to build the capability amongst the product management profession. Person specification Responsibilities You will: Create the vision, strategy, roadmap and value proposition for a programme or portfolio of digital services, creating achievable and measurable objectives for a portfolio digital service based on transformation programme goals. Set product priorities, strategic direction and leadership for a programme or portfolio of products in a transformation programme. Create and iterate programme-level roadmaps, reporting and set the agile governance framework for product teams in a programme. Lead engagement with Senior Directors, Senior Civil Servants, and stakeholders to shape and influence delivery activity and governance in transformation programmes, in line with the organisation's strategy and objectives. Work with other professions leads and teams across HMRC to promote user-centred and agile ways of working, and to ensure the resourcing model for multidisciplinary teams works effectively. Lead creation of strategic roadmaps, business cases, funding forecasts and delivery plans to define pipeline of future work in CDIO. Accountable for product outcomes within a transformation programme, setting KPIs and performance measures for success. Line manages, coach and mentor Grade 7 Product Managers and SO Associate Product Managers, responsible for increasing capability and ensuring product management standards and met. Work with Head of Product around recruitment, retention, and upskilling of product managers in HMRC, to define standards and best practice for Product Managers Be a leader within local product management communities and other communities of interest across HMRC, managing and organising cross-government conferences and events. Coordinate product development across HMRC Lines of Business to identify reuse of components and patterns in services. Oversee live services and continuous improvement work for the product /service and management of vendor contracts as and when needed. Lead and support multidisciplinary product teams through discovery, alpha, beta, and live phases of development, turning vision into reality and continuously improving. Essential Criteria: Experience of using lean, agile or user centred design methods (ideally all) Experience of building and maintaining positive relationships with senior stakeholders, including negotiating with stakeholders on difficult issues, acting as an escalation point when needed, and being able to influence stakeholders on a portfolio or service strategy. Demonstration of the ability to look across a number of products/services in a portfolio, and the wider marketplace, to understand how different products can work together to deliver a wider outcome. Experience of successfully prioritising work based on what is valuable to do first across a portfolio/ service/programme, managing dependencies between different products, digital and non-digital channels, et cetera. Demonstration of the ability to use qualitative or quantitative research (e.g., customer feedback, market research, service metrics, et cetera) to gain insights on a problem, or potential solutions. Experience of coaching, mentoring and line managing others across a digital team in product management roles or other GDaD roles. Experience of working with digital teams and other professions to improve ways of working at scale across a number of teams. Experience of building capability in others and facilitating learning and development at scale, including of product management frameworks and tools. Demonstration of the ability to understand how to measure and track success of a programme and recalibrate areas of the programme to optimise outcomes- including demonstration of understanding the product lifecycle and knowing when to keep going on products and when to stop or pivot. Experience of successfully communicating with others to explain problems, present options, setting a direction for moving forward, and getting buy in for recommendations. Desirable Criteria: Significant knowledge of user research, or service, content or interaction design, or software engineering practices, and how product managers can successfully work with these professions to create better products. Experience of managing large teams. Working knowledge of ITIL v4 Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply . click apply for full job details
Artworker Location: Leicester Commutable from: Leicester, Blaby, Narborough, Enderby, Wigston, Countesthorpe, Broughton Astley, Lutterworth and Hinckley Salary: 34k - 36k (DOE) Hours: Full time, 39 hours per week - Monday to Thursday 08:00-17:00, Friday 08:00-16:00 About the Company: Our client is a manufacturer of point-of-sale, retail-display and printed materials, working with clients to turn creative concepts into production-ready artwork and physical display solutions. The business places a strong emphasis on accuracy, brand consistency and quality control, working closely across Client Services, Design, Planning, Estimating and Production to deliver work that meets exacting print, finishing and manufacturing standards. About the Role: As Artworker, you will prepare, adapt and check production-ready artwork for point-of-sale, retail-display, packaging and printed projects, turning approved creative concepts and client-supplied files into accurate technical artwork that meets brand, material, print, finishing and manufacturing requirements before release to production. Key responsibilities include: Creating, adapting and amending artwork for point-of-sale, retail-display, packaging and printed applications in line with approved briefs, across multiple formats, sizes and substrates. Applying cutter guides, keylines, bleeds, safe areas, folds, joins, panels and other technical production requirements correctly. Maintaining consistency across campaign variants, language versions, store formats and related artwork suites, following client brand guidelines precisely. Retouching, resizing and optimising images while maintaining appropriate resolution and quality. Preflighting all artwork before proofing or release, checking dimensions, scale, resolution, colour space, fonts, links, overprints, trapping and transparency. Preparing and issuing accurate proofs for internal and client approval, and completing final quality checks before releasing files to Production or external suppliers. Managing assigned artwork jobs through the studio workflow, prioritising tasks in line with production schedules and agreed deadlines. Liaising with Client Services, Design, Planning, Estimating and Production to confirm specifications and resolve technical queries. Supporting Production with artwork-related questions, first-offs and amendments, and escalating unresolved or high-risk issues to the reporting manager. Contributing to artwork reviews, first-off checks and continuous-improvement activity across the studio and production teams. About You: Experience in an artwork, reprographics or pre-press role within print, packaging, point-of-sale or retail-display production. Advanced working knowledge of Adobe Creative Cloud, particularly Illustrator, InDesign, Photoshop and Acrobat. Strong understanding of print-production principles, including colour, resolution, bleeds, cutter guides, overprints, trapping and file preparation. Excellent attention to detail, with a disciplined approach to checking copy, dimensions, versions and technical specifications. Good understanding of typography, layout and brand consistency, with the ability to reproduce approved designs accurately. Strong organisational and time-management skills, able to manage multiple deadlines and changing priorities. Clear written and verbal communication skills, with confidence raising technical questions with colleagues at all levels. Able to work independently, follow approval controls and make sound day-to-day artwork decisions within agreed procedures. Proactive, flexible and calm under pressure, with a practical and solution-focused approach. Experience of large-format print, CAD cutter guides, workflow or preflight software and colour-managed production is desirable. How to Apply: To apply for the Artworker position, please use your CV and a member of the recruitment team will be in touch. INDENG
Aug 26, 2026
Full time
Artworker Location: Leicester Commutable from: Leicester, Blaby, Narborough, Enderby, Wigston, Countesthorpe, Broughton Astley, Lutterworth and Hinckley Salary: 34k - 36k (DOE) Hours: Full time, 39 hours per week - Monday to Thursday 08:00-17:00, Friday 08:00-16:00 About the Company: Our client is a manufacturer of point-of-sale, retail-display and printed materials, working with clients to turn creative concepts into production-ready artwork and physical display solutions. The business places a strong emphasis on accuracy, brand consistency and quality control, working closely across Client Services, Design, Planning, Estimating and Production to deliver work that meets exacting print, finishing and manufacturing standards. About the Role: As Artworker, you will prepare, adapt and check production-ready artwork for point-of-sale, retail-display, packaging and printed projects, turning approved creative concepts and client-supplied files into accurate technical artwork that meets brand, material, print, finishing and manufacturing requirements before release to production. Key responsibilities include: Creating, adapting and amending artwork for point-of-sale, retail-display, packaging and printed applications in line with approved briefs, across multiple formats, sizes and substrates. Applying cutter guides, keylines, bleeds, safe areas, folds, joins, panels and other technical production requirements correctly. Maintaining consistency across campaign variants, language versions, store formats and related artwork suites, following client brand guidelines precisely. Retouching, resizing and optimising images while maintaining appropriate resolution and quality. Preflighting all artwork before proofing or release, checking dimensions, scale, resolution, colour space, fonts, links, overprints, trapping and transparency. Preparing and issuing accurate proofs for internal and client approval, and completing final quality checks before releasing files to Production or external suppliers. Managing assigned artwork jobs through the studio workflow, prioritising tasks in line with production schedules and agreed deadlines. Liaising with Client Services, Design, Planning, Estimating and Production to confirm specifications and resolve technical queries. Supporting Production with artwork-related questions, first-offs and amendments, and escalating unresolved or high-risk issues to the reporting manager. Contributing to artwork reviews, first-off checks and continuous-improvement activity across the studio and production teams. About You: Experience in an artwork, reprographics or pre-press role within print, packaging, point-of-sale or retail-display production. Advanced working knowledge of Adobe Creative Cloud, particularly Illustrator, InDesign, Photoshop and Acrobat. Strong understanding of print-production principles, including colour, resolution, bleeds, cutter guides, overprints, trapping and file preparation. Excellent attention to detail, with a disciplined approach to checking copy, dimensions, versions and technical specifications. Good understanding of typography, layout and brand consistency, with the ability to reproduce approved designs accurately. Strong organisational and time-management skills, able to manage multiple deadlines and changing priorities. Clear written and verbal communication skills, with confidence raising technical questions with colleagues at all levels. Able to work independently, follow approval controls and make sound day-to-day artwork decisions within agreed procedures. Proactive, flexible and calm under pressure, with a practical and solution-focused approach. Experience of large-format print, CAD cutter guides, workflow or preflight software and colour-managed production is desirable. How to Apply: To apply for the Artworker position, please use your CV and a member of the recruitment team will be in touch. INDENG
Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals. Main Duties To motivate and support customers to increase retention and support customers to achieve their goals. To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews. Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique. Deliver gym floor group training sessions as required (cross site if/when required) Deliver gym floor workshops as required (cross site if/when required) Create and promote in centre gym challenges to engage customers. To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation. To meet agreed performance KPI targets set by the Duty Manager. Create content for websites and social media platforms in the manner of images and video material. To assist the Duty Management Team in organising special events, program development and promotions when required. To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision. Following & adhering to site checklists. To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible. General To wear the uniform provided by the centre and always adopt a high level of presentation. To comply with health and safety processes and procedures. Attend training sessions and team meetings as and when required. Various administration tasks as and when required. Note You will not actively promote your private business within Hillbrow facilities (including the car park) and to Members. You will keep Hillbrow informed of external classes you teach and programs you run. By advising Hillbrow of the classes and programs you run we can ensure that there is no direct conflict of interest. You will not promote your private business using images of Hillbrow facilities or Hillbrow members participating in Hillbrow activities. If a Hillbrow member is also a member of your exercise classes, you may of course use their image to promote your class (subject to image release authorisation). You will make every effort to attend team meetings. It is desired that you will have both L3 PT qualifications and GP Referral or be willing to work towards both of these qualifications. To deliver appointments in line with relevant qualifications. You may be required to work across different sites when cover is needed as per the needs of the business. Personal Specification Driven and enthusiastic Passions in health & wellbeing Creative and intuitive Pro-active & good organisation Team Player but also a good leader Experience (Essential) Similar work environment Personal Training Experience in working with a range of clients including (but not limited to) juniors, seniors, disabilities and referrals Qualifications (Essential) L2 Fitness Instructing Qualifications (Desirable) Ability to obtain qualifications in Exercise Referral CIMSPA registered Level 3 Personal Training GP Referral qualification. The desire to work towards this qualification Genuine interest in health and fitness After training, to be able to undertake preventative maintenance on equipment Knowledge of behaviour change and goal setting Communication skills (verbal and written) Computer competent, MS Office software and email Other (Essential) To be flexible to the changing demands of the business To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.
Aug 26, 2026
Full time
Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals. Main Duties To motivate and support customers to increase retention and support customers to achieve their goals. To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews. Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique. Deliver gym floor group training sessions as required (cross site if/when required) Deliver gym floor workshops as required (cross site if/when required) Create and promote in centre gym challenges to engage customers. To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation. To meet agreed performance KPI targets set by the Duty Manager. Create content for websites and social media platforms in the manner of images and video material. To assist the Duty Management Team in organising special events, program development and promotions when required. To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision. Following & adhering to site checklists. To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible. General To wear the uniform provided by the centre and always adopt a high level of presentation. To comply with health and safety processes and procedures. Attend training sessions and team meetings as and when required. Various administration tasks as and when required. Note You will not actively promote your private business within Hillbrow facilities (including the car park) and to Members. You will keep Hillbrow informed of external classes you teach and programs you run. By advising Hillbrow of the classes and programs you run we can ensure that there is no direct conflict of interest. You will not promote your private business using images of Hillbrow facilities or Hillbrow members participating in Hillbrow activities. If a Hillbrow member is also a member of your exercise classes, you may of course use their image to promote your class (subject to image release authorisation). You will make every effort to attend team meetings. It is desired that you will have both L3 PT qualifications and GP Referral or be willing to work towards both of these qualifications. To deliver appointments in line with relevant qualifications. You may be required to work across different sites when cover is needed as per the needs of the business. Personal Specification Driven and enthusiastic Passions in health & wellbeing Creative and intuitive Pro-active & good organisation Team Player but also a good leader Experience (Essential) Similar work environment Personal Training Experience in working with a range of clients including (but not limited to) juniors, seniors, disabilities and referrals Qualifications (Essential) L2 Fitness Instructing Qualifications (Desirable) Ability to obtain qualifications in Exercise Referral CIMSPA registered Level 3 Personal Training GP Referral qualification. The desire to work towards this qualification Genuine interest in health and fitness After training, to be able to undertake preventative maintenance on equipment Knowledge of behaviour change and goal setting Communication skills (verbal and written) Computer competent, MS Office software and email Other (Essential) To be flexible to the changing demands of the business To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. At HMRC, we are already one of the most digital organisations in the UK. We have one of the largest data sources, and we're creating a world-class IT function. HMRC is building a modern, digital tax administration. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating at this level isn't for everyone, but those ready for the challenge will find unique opportunities to work with advanced technologies and create lasting impact. Chief Digital and Information Office (CDIO) set the technology direction for HMRC and deliver the high-level design for all IT solutions. We are responsible for building and running HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This is an exciting role as a key member of the delivery team, collaborating with partners throughout the full delivery lifecycle to ensure delivery and support of highest-quality software products. Our developers work closely with business analysts, testers and product owners within a truly collaborative environment. Job description As a Senior Java Developer within the Java Development Guild in CDIO Borders & Trade, you will be responsible for leading the design and development of clean, secure code following a test-driven approach, as well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level technical leadership across projects and live support work, acting as a system subject matter expert and as an Intelligent Client on internal and supplier-led deliveries. In addition to hands-on development responsibilities, the Senior Java Developer plays a key role in setting technical direction, upholding engineering standards, mentoring and line managing junior developers, and ensuring services are secure, robust, supportable and aligned to business needs. Person specification The Senior Java Developer role requires a strong combination of advanced technical expertise, leadership capability, service support knowledge and stakeholder management skills. This role will suit an experienced Java Developer who is proactive and self-driven, able to anticipate risks and opportunities, take ownership of outcomes, and drive progress while maintaining high standards for quality, security and operational performance. Proactive and self-driven: spots issues early, initiates improvements, and follows through without needing close supervision. Strategic thinker with strong technical judgement: able to balance delivery speed, risk, cost and long-term maintainability. Coaching mindset: mentors more junior engineers and promotes knowledge sharing. Quality and security focused: advocates for clean code, test-driven development, secure-by-design principles and strong assurance practices. Collaborative communicator: works effectively with product, architecture, operations and delivery partners, translating between technical and non-technical audiences. Resilient under pressure: acts as a calm escalation point during incidents and high-risk decisions, staying focused on outcomes and learning. Key responsibilities The key responsibilities of the Senior Java Developer role across design, development, maintenance and support of complex full stack Java applications and services include: Designing secure, scalable, resilient and supportable solutions with strong engineering controls and practices. Writing, reviewing, and assuring clean, reusable, testable and secure code, using TDD and quality-focused development practices. Supporting systems integration, interface design and testing across multiple systems and environments. Supporting live services through a combination of normal, and out of hours support. Working on incident resolution, bug fixing, security updates, service improvements, diagnosing integration issues across a complex landscape. Leading or contributing to code reviews, design reviews, technical assurance and development governance and ensuring development and support activity is documented and delivered in line with agreed governance, standards, controls and policies. Acting as a technical Subject Matter Expert and collaborating with architects, business analysts, testers, delivery managers, product owners and other disciplines throughout the delivery lifecycle. Providing Intelligent Client capability on supplier-led and mixed-delivery projects, ensuring alignment with HMRC standards, quality and security requirements. This includes managing knowledge transfer from suppliers and contractors into internal teams. Continuous improvement of engineering practices, tools, processes, standards and service robustness. Guild Leadership including Recruitment (workforce planning and training needs) and Staff development (Mentoring, coaching and line managing junior developers, supporting wider capability growth.) Additionally, the post holder will work normal office hours though may be required to occasionally work outside of normal working hours (for example to support software releases). The post holder will be required to form part of a 24/7 on-call Rota involving out of hours remote support. Essential Criteria Significant experience designing, developing, supporting and maintaining complex Java-based services and applications across both legacy and modern technology stacks in complex environments. Strong experience building APIs, microservices and integrated services using Java, REST, Spring Boot/Cloud, Redis, Hibernate, with experience of Kubernetes and Docker, messaging technologies such as JMS, Kafka or RabbitMQ, and cloud-native platforms including AWS, S3, EKS. Experience using modern CI/CD tooling (e.g. Java IDEs, Maven, Git, GitLab CI, Artifactory, Jenkins) and databases (incl. MySQL and Oracle,) with the ability to write and support SQL, PL/SQL, triggers and stored procedures. Strong experience leading full stack development in a team environment including; technical leadership through software engineering best practices (e.g. containerisation, microservice design patterns, Agile, TDD, CI/CD, code quality, maintainability and secure development), setting direction, conducting reviews and assuring quality. Experience supporting and improving live services, including fault diagnosis, bug fixing, operational support. Strong understanding of system integration, interface design, and integration testing. Strong analytical and problem-solving skills, with a logical and organised approach to delivery, and the ability to communicate complex technical concepts clearly to technical and non-technical audiences. Experience mentoring, coaching or line managing others, including supporting the development of junior staff. Ability to work effectively across multidisciplinary teams and supplier environments while maintaining internal standards and controls. Desirable Criteria Awareness of cloud service models, cloud-native architecture and infrastructure-as-code practices. Working knowledge of Linux or other Unix-like operating systems. Understanding of Behaviour Driven Development, user-centred design and service delivery principles. Experience with JavaScript or TypeScript UI development, including React and Single Sign-On integrations. Experience working on large-scale government, public sector or regulated services where security, resilience and auditability are important. Awareness of how generative AI tools can support software engineering practices, including development, testing, documentation or code quality activities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. At HMRC, we are already one of the most digital organisations in the UK. We have one of the largest data sources, and we're creating a world-class IT function. HMRC is building a modern, digital tax administration. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating at this level isn't for everyone, but those ready for the challenge will find unique opportunities to work with advanced technologies and create lasting impact. Chief Digital and Information Office (CDIO) set the technology direction for HMRC and deliver the high-level design for all IT solutions. We are responsible for building and running HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This is an exciting role as a key member of the delivery team, collaborating with partners throughout the full delivery lifecycle to ensure delivery and support of highest-quality software products. Our developers work closely with business analysts, testers and product owners within a truly collaborative environment. Job description As a Senior Java Developer within the Java Development Guild in CDIO Borders & Trade, you will be responsible for leading the design and development of clean, secure code following a test-driven approach, as well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level technical leadership across projects and live support work, acting as a system subject matter expert and as an Intelligent Client on internal and supplier-led deliveries. In addition to hands-on development responsibilities, the Senior Java Developer plays a key role in setting technical direction, upholding engineering standards, mentoring and line managing junior developers, and ensuring services are secure, robust, supportable and aligned to business needs. Person specification The Senior Java Developer role requires a strong combination of advanced technical expertise, leadership capability, service support knowledge and stakeholder management skills. This role will suit an experienced Java Developer who is proactive and self-driven, able to anticipate risks and opportunities, take ownership of outcomes, and drive progress while maintaining high standards for quality, security and operational performance. Proactive and self-driven: spots issues early, initiates improvements, and follows through without needing close supervision. Strategic thinker with strong technical judgement: able to balance delivery speed, risk, cost and long-term maintainability. Coaching mindset: mentors more junior engineers and promotes knowledge sharing. Quality and security focused: advocates for clean code, test-driven development, secure-by-design principles and strong assurance practices. Collaborative communicator: works effectively with product, architecture, operations and delivery partners, translating between technical and non-technical audiences. Resilient under pressure: acts as a calm escalation point during incidents and high-risk decisions, staying focused on outcomes and learning. Key responsibilities The key responsibilities of the Senior Java Developer role across design, development, maintenance and support of complex full stack Java applications and services include: Designing secure, scalable, resilient and supportable solutions with strong engineering controls and practices. Writing, reviewing, and assuring clean, reusable, testable and secure code, using TDD and quality-focused development practices. Supporting systems integration, interface design and testing across multiple systems and environments. Supporting live services through a combination of normal, and out of hours support. Working on incident resolution, bug fixing, security updates, service improvements, diagnosing integration issues across a complex landscape. Leading or contributing to code reviews, design reviews, technical assurance and development governance and ensuring development and support activity is documented and delivered in line with agreed governance, standards, controls and policies. Acting as a technical Subject Matter Expert and collaborating with architects, business analysts, testers, delivery managers, product owners and other disciplines throughout the delivery lifecycle. Providing Intelligent Client capability on supplier-led and mixed-delivery projects, ensuring alignment with HMRC standards, quality and security requirements. This includes managing knowledge transfer from suppliers and contractors into internal teams. Continuous improvement of engineering practices, tools, processes, standards and service robustness. Guild Leadership including Recruitment (workforce planning and training needs) and Staff development (Mentoring, coaching and line managing junior developers, supporting wider capability growth.) Additionally, the post holder will work normal office hours though may be required to occasionally work outside of normal working hours (for example to support software releases). The post holder will be required to form part of a 24/7 on-call Rota involving out of hours remote support. Essential Criteria Significant experience designing, developing, supporting and maintaining complex Java-based services and applications across both legacy and modern technology stacks in complex environments. Strong experience building APIs, microservices and integrated services using Java, REST, Spring Boot/Cloud, Redis, Hibernate, with experience of Kubernetes and Docker, messaging technologies such as JMS, Kafka or RabbitMQ, and cloud-native platforms including AWS, S3, EKS. Experience using modern CI/CD tooling (e.g. Java IDEs, Maven, Git, GitLab CI, Artifactory, Jenkins) and databases (incl. MySQL and Oracle,) with the ability to write and support SQL, PL/SQL, triggers and stored procedures. Strong experience leading full stack development in a team environment including; technical leadership through software engineering best practices (e.g. containerisation, microservice design patterns, Agile, TDD, CI/CD, code quality, maintainability and secure development), setting direction, conducting reviews and assuring quality. Experience supporting and improving live services, including fault diagnosis, bug fixing, operational support. Strong understanding of system integration, interface design, and integration testing. Strong analytical and problem-solving skills, with a logical and organised approach to delivery, and the ability to communicate complex technical concepts clearly to technical and non-technical audiences. Experience mentoring, coaching or line managing others, including supporting the development of junior staff. Ability to work effectively across multidisciplinary teams and supplier environments while maintaining internal standards and controls. Desirable Criteria Awareness of cloud service models, cloud-native architecture and infrastructure-as-code practices. Working knowledge of Linux or other Unix-like operating systems. Understanding of Behaviour Driven Development, user-centred design and service delivery principles. Experience with JavaScript or TypeScript UI development, including React and Single Sign-On integrations. Experience working on large-scale government, public sector or regulated services where security, resilience and auditability are important. Awareness of how generative AI tools can support software engineering practices, including development, testing, documentation or code quality activities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures . click apply for full job details
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: The Head of Software Engineering is the focal point for software engineering capability within BlueBear a Saab company and is accountable for the performance, development and growth of the Software Engineering function. You will be responsible for ensuring the effective delivery of software solutions across research, product development and customer programmes, encompassing mission systems, embedded software, autonomy-enabling technologies, DevOps capabilities and supporting engineering infrastructure. The role will provide strategic, technical and people leadership to ensure the business develops and delivers high-quality, innovative and secure software systems. Working closely with Engineering, Product, Programme and Saab stakeholders, the role is responsible for defining software strategy, developing engineering capability, improving engineering maturity and fostering a high-performing engineering culture. Key Responsibilities: Lead the Software Engineering function to ensure successful delivery of projects and products to agreed cost, schedule, quality and performance targets. Define and execute the Software Engineering strategy in alignment with business objectives and future product roadmaps. Provide leadership, governance and technical direction across all software engineering activities. Support the definition and execution of the organisation's long-term technical vision. Promote a culture of innovation, collaboration, accountability and continuous improvement throughout the engineering organisation. Stay current with emerging technologies, industry trends and software engineering best practices. Engineering Capability & Delivery: Oversee software development activities across R&D programmes, product development and customer-funded projects. Ensure effective planning, prioritisation and utilisation of software engineering resources. Establish and maintain software engineering metrics and performance indicators. Lead software delivery reviews and ensure effective management of technical risks, dependencies and issues. Work collaboratively with Project Managers and Technical Leads to achieve successful project outcomes. Support software-related customer demonstrations, trials and technical reviews. Architecture, Quality & Engineering Excellence: Establish and maintain software engineering standards, processes and governance. Ensure appropriate architectural oversight across software products and technology platforms. Champion best practices in software design, testing, configuration management and release management. Drive continuous improvement in software quality, reliability, safety and security. Promote the adoption of automated testing, CI/CD, DevOps and modern software development practices. Manage technical debt and ensure long-term maintainability of software products and frameworks. People Leadership: Lead, coach, mentor and develop the Software Engineering team and individuals technical growth. Build organisational capability through recruitment, succession planning and skills development. Conduct performance management, objective setting and career development activities. Foster an inclusive, collaborative and high-performing engineering culture. Work closely with HR to ensure effective workforce planning and talent management. DevOps & Engineering Infrastructure: Ensure the software organisation has effective tooling, development environments and engineering infrastructure. Support continual improvement of source control, build systems, CI/CD pipelines, test automation and deployment processes. Oversee software development tooling, licensing and open-source governance. Drive improvements in developer productivity, engineering efficiency and operational resilience. Business Development & Stakeholder Engagement: Support business development activities through technical leadership, customer engagement and bid support. Contribute to proposal development, technical strategy and solution definition activities. Build strong relationships with customers, suppliers and strategic partners. Identify opportunities across Saab and external organisations that can expand BlueBear's software capability and business opportunities. Represent the Software Engineering function at internal and external reviews, workshops and technical forums. As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Aug 25, 2026
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: The Head of Software Engineering is the focal point for software engineering capability within BlueBear a Saab company and is accountable for the performance, development and growth of the Software Engineering function. You will be responsible for ensuring the effective delivery of software solutions across research, product development and customer programmes, encompassing mission systems, embedded software, autonomy-enabling technologies, DevOps capabilities and supporting engineering infrastructure. The role will provide strategic, technical and people leadership to ensure the business develops and delivers high-quality, innovative and secure software systems. Working closely with Engineering, Product, Programme and Saab stakeholders, the role is responsible for defining software strategy, developing engineering capability, improving engineering maturity and fostering a high-performing engineering culture. Key Responsibilities: Lead the Software Engineering function to ensure successful delivery of projects and products to agreed cost, schedule, quality and performance targets. Define and execute the Software Engineering strategy in alignment with business objectives and future product roadmaps. Provide leadership, governance and technical direction across all software engineering activities. Support the definition and execution of the organisation's long-term technical vision. Promote a culture of innovation, collaboration, accountability and continuous improvement throughout the engineering organisation. Stay current with emerging technologies, industry trends and software engineering best practices. Engineering Capability & Delivery: Oversee software development activities across R&D programmes, product development and customer-funded projects. Ensure effective planning, prioritisation and utilisation of software engineering resources. Establish and maintain software engineering metrics and performance indicators. Lead software delivery reviews and ensure effective management of technical risks, dependencies and issues. Work collaboratively with Project Managers and Technical Leads to achieve successful project outcomes. Support software-related customer demonstrations, trials and technical reviews. Architecture, Quality & Engineering Excellence: Establish and maintain software engineering standards, processes and governance. Ensure appropriate architectural oversight across software products and technology platforms. Champion best practices in software design, testing, configuration management and release management. Drive continuous improvement in software quality, reliability, safety and security. Promote the adoption of automated testing, CI/CD, DevOps and modern software development practices. Manage technical debt and ensure long-term maintainability of software products and frameworks. People Leadership: Lead, coach, mentor and develop the Software Engineering team and individuals technical growth. Build organisational capability through recruitment, succession planning and skills development. Conduct performance management, objective setting and career development activities. Foster an inclusive, collaborative and high-performing engineering culture. Work closely with HR to ensure effective workforce planning and talent management. DevOps & Engineering Infrastructure: Ensure the software organisation has effective tooling, development environments and engineering infrastructure. Support continual improvement of source control, build systems, CI/CD pipelines, test automation and deployment processes. Oversee software development tooling, licensing and open-source governance. Drive improvements in developer productivity, engineering efficiency and operational resilience. Business Development & Stakeholder Engagement: Support business development activities through technical leadership, customer engagement and bid support. Contribute to proposal development, technical strategy and solution definition activities. Build strong relationships with customers, suppliers and strategic partners. Identify opportunities across Saab and external organisations that can expand BlueBear's software capability and business opportunities. Represent the Software Engineering function at internal and external reviews, workshops and technical forums. As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
As one of the South of England's leading housing providers, we own and manage over 86,000 homes and are committed to investing in the communities we serve across the South and London. Following significant investment in our Workday platform for Finance and HR, we are looking for an experienced Workday Platform Manager to join our forward-thinking Business Platforms department. Reporting to the Head of Business Platforms, this is a pivotal role that will shape the future of our enterprise systems, driving platform excellence, innovation, and continuous improvement to support our colleagues and customers alike. The role: The Workday Platform Manager leads the management, development and continuous improvement of the Workday platform, ensuring it is reliable, secure, well governed and aligned to organisational priorities. The role provides platform leadership across configuration, release planning, service performance, supplier engagement and operational support, working closely with People, Finance, Procurement, IT colleagues and other business teams that rely on Workday-enabled processes. The role is responsible for establishing clear ownership, controls and ways of working for Workday as a strategic enterprise platform. It provides direction to technical and functional specialists, assures changes before they are introduced into the live environment, and helps teams make best use of the platform while managing risk, cost, resilience and colleague experience. Knowledge and Skills: Experience managing an enterprise business platform, ideally Workday or a comparable human resources, finance or corporate services platform. Strong understanding of platform governance, release management, change control, environment management, testing, service transition and operational support. Experience of PaaS (Platform as a Service). Strong understanding of the software development lifecycle and delivery in agile. Experience leading cross-functional teams and delivering enterprise-grade platform improvements in a complex organisation. Good understanding of identity and access management, role-based security, audit controls, data protection and compliance requirements. Experience working with integrations, application programming interfaces, middleware, data flows, reporting dependencies and supportable interface design. Ability to communicate effectively with technical and non-technical stakeholders, translating business needs into clear platform priorities and outcomes. Strong supplier and stakeholder management skills, with the ability to balance service performance, platform roadmap, cost and risk. Familiarity with IT service management practices, including incident, problem, change, knowledge and service request management.
Aug 25, 2026
Full time
As one of the South of England's leading housing providers, we own and manage over 86,000 homes and are committed to investing in the communities we serve across the South and London. Following significant investment in our Workday platform for Finance and HR, we are looking for an experienced Workday Platform Manager to join our forward-thinking Business Platforms department. Reporting to the Head of Business Platforms, this is a pivotal role that will shape the future of our enterprise systems, driving platform excellence, innovation, and continuous improvement to support our colleagues and customers alike. The role: The Workday Platform Manager leads the management, development and continuous improvement of the Workday platform, ensuring it is reliable, secure, well governed and aligned to organisational priorities. The role provides platform leadership across configuration, release planning, service performance, supplier engagement and operational support, working closely with People, Finance, Procurement, IT colleagues and other business teams that rely on Workday-enabled processes. The role is responsible for establishing clear ownership, controls and ways of working for Workday as a strategic enterprise platform. It provides direction to technical and functional specialists, assures changes before they are introduced into the live environment, and helps teams make best use of the platform while managing risk, cost, resilience and colleague experience. Knowledge and Skills: Experience managing an enterprise business platform, ideally Workday or a comparable human resources, finance or corporate services platform. Strong understanding of platform governance, release management, change control, environment management, testing, service transition and operational support. Experience of PaaS (Platform as a Service). Strong understanding of the software development lifecycle and delivery in agile. Experience leading cross-functional teams and delivering enterprise-grade platform improvements in a complex organisation. Good understanding of identity and access management, role-based security, audit controls, data protection and compliance requirements. Experience working with integrations, application programming interfaces, middleware, data flows, reporting dependencies and supportable interface design. Ability to communicate effectively with technical and non-technical stakeholders, translating business needs into clear platform priorities and outcomes. Strong supplier and stakeholder management skills, with the ability to balance service performance, platform roadmap, cost and risk. Familiarity with IT service management practices, including incident, problem, change, knowledge and service request management.
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles! The Manager Instructional Design leads the design and delivery of high-quality, standardized product education content that supports global product adoption and customer success. This role is accountable for learning strategy execution, content quality, and consistency across all digital learning formats. The Manager, Instructional Design leads a team of Instructional Designers and multimedia creators, establishing global standards, templates, and workflows that enable scalable, reusable learning content. Working closely with Product, Professional Services, Product Training, and SMEs, this role ensures complex technical knowledge is translated into clear, learner-focused education. This role sits within the Education Content function of Global Product Education and plays a critical role in enabling global consistency while supporting regional needs. This is an existing vacancy. This is a full-time position. Contact: Dana Liulica - Talent Acquisition Partner What you will bring: 5+ years experience in instructional design, learning experience design, or digital learning leadership. Demonstrated experience leading or mentoring instructional design and content development teams. Strong grounding in adult learning theory, curriculum design, and scalable content development. Proficiency with e-learning authoring tools (e.g. Articulate Storyline/Rise, Camtasia). Experience designing learning for SaaS, technical, or complex software products. Strong stakeholder management skills, with the ability to translate technical input into learner-focused outcomes. Excellent written and verbal communication skills, with strong attention to detail and quality. Comfortable working in a global, cross-functional environment with changing priorities. Qualifications: Bachelor's degree in Educational Technology, Instructional Design, Digital Media, or a related field. Experience delivering customer-facing education programs in a global or multi-region organization. Familiarity with accessibility standards (WCAG) and content governance practices. Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage. What you will do: Primary tasks Education Content Leadership Lead and develop a team of Instructional Designers. Set clear priorities, capacity plans, and delivery expectations for global content initiatives. Foster collaboration and continuous improvement within the content team. Learning Design Standards & Governance Define and maintain standardized course templates, learning taxonomies, and development workflows. Ensure consistency across all learning formats, including self-paced courses, VILTs, webinars, and knowledge base educational content. Own content governance practices, including version control, metadata standards, content audits, and quality reviews. Partner with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release. Cross-Functional Collaboration Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning. Align education content with product strategy, release cycles, and customer adoption goals. Ensure strong feedback loops between regional delivery teams and global content strategy. Innovation & Continuous Improvement Pilot and evaluate new learning tools, technologies, and design approaches. Incorporate learner feedback, analytics, and industry best practices to continuously improve content effectiveness. Contribute to the evolution of the Global Product Education strategy. Secondary responsibilities Support Academy initiatives by collaborating on release planning, content readiness, and platform deployment timelines. Provide input into accreditation and certification programmes to ensure learning content aligns with assessment and credentialing requirements. Contribute to reporting and insights related to content effectiveness, learner engagement, and adoption trends. Support onboarding and enablement of new team members and contractors within the Education Content function. Participate in cross-functional planning sessions and strategic initiatives as required. Travel occasionally to regional offices or planning sessions to support collaboration and alignment. Additional tasks Other administrative and technical tasks that may arise in the general course of business. What's in it for you: Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. We offer competitive compensation, including a competitive salary and comprehensive benefits. We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. We embrace global opportunities. Work on international projects and collaborate with a diverse, global team. About Caseware: Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like. With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date. One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at . Background Check: Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via Certn.co Security and Fraud: Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending and our open positions are always listed on reputable job boards and on our website We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
Aug 24, 2026
Full time
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles! The Manager Instructional Design leads the design and delivery of high-quality, standardized product education content that supports global product adoption and customer success. This role is accountable for learning strategy execution, content quality, and consistency across all digital learning formats. The Manager, Instructional Design leads a team of Instructional Designers and multimedia creators, establishing global standards, templates, and workflows that enable scalable, reusable learning content. Working closely with Product, Professional Services, Product Training, and SMEs, this role ensures complex technical knowledge is translated into clear, learner-focused education. This role sits within the Education Content function of Global Product Education and plays a critical role in enabling global consistency while supporting regional needs. This is an existing vacancy. This is a full-time position. Contact: Dana Liulica - Talent Acquisition Partner What you will bring: 5+ years experience in instructional design, learning experience design, or digital learning leadership. Demonstrated experience leading or mentoring instructional design and content development teams. Strong grounding in adult learning theory, curriculum design, and scalable content development. Proficiency with e-learning authoring tools (e.g. Articulate Storyline/Rise, Camtasia). Experience designing learning for SaaS, technical, or complex software products. Strong stakeholder management skills, with the ability to translate technical input into learner-focused outcomes. Excellent written and verbal communication skills, with strong attention to detail and quality. Comfortable working in a global, cross-functional environment with changing priorities. Qualifications: Bachelor's degree in Educational Technology, Instructional Design, Digital Media, or a related field. Experience delivering customer-facing education programs in a global or multi-region organization. Familiarity with accessibility standards (WCAG) and content governance practices. Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage. What you will do: Primary tasks Education Content Leadership Lead and develop a team of Instructional Designers. Set clear priorities, capacity plans, and delivery expectations for global content initiatives. Foster collaboration and continuous improvement within the content team. Learning Design Standards & Governance Define and maintain standardized course templates, learning taxonomies, and development workflows. Ensure consistency across all learning formats, including self-paced courses, VILTs, webinars, and knowledge base educational content. Own content governance practices, including version control, metadata standards, content audits, and quality reviews. Partner with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release. Cross-Functional Collaboration Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning. Align education content with product strategy, release cycles, and customer adoption goals. Ensure strong feedback loops between regional delivery teams and global content strategy. Innovation & Continuous Improvement Pilot and evaluate new learning tools, technologies, and design approaches. Incorporate learner feedback, analytics, and industry best practices to continuously improve content effectiveness. Contribute to the evolution of the Global Product Education strategy. Secondary responsibilities Support Academy initiatives by collaborating on release planning, content readiness, and platform deployment timelines. Provide input into accreditation and certification programmes to ensure learning content aligns with assessment and credentialing requirements. Contribute to reporting and insights related to content effectiveness, learner engagement, and adoption trends. Support onboarding and enablement of new team members and contractors within the Education Content function. Participate in cross-functional planning sessions and strategic initiatives as required. Travel occasionally to regional offices or planning sessions to support collaboration and alignment. Additional tasks Other administrative and technical tasks that may arise in the general course of business. What's in it for you: Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. We offer competitive compensation, including a competitive salary and comprehensive benefits. We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. We embrace global opportunities. Work on international projects and collaborate with a diverse, global team. About Caseware: Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like. With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date. One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at . Background Check: Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via Certn.co Security and Fraud: Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending and our open positions are always listed on reputable job boards and on our website We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. Introduction This role is part of our Saab Seaeye business unit in Fareham. We are looking for an experienced Compliance Engineer to join our underwater robotics business in Fareham. The role will be tasked with the following: To ensure compliance of Saab Seaeye's designs and products to applicable standards and regulations. To work with minimal supervision on your own and/or within project teams, directing and managing others within the Compliance domain, co-ordinate compliance activities between the Engineering Department, other areas of the business and external organisations. Key Responsibilities: Control and maintain compliance of the company's products to applicable national and international regulatory standards including EU Directives (CE), UL and FCC, and industry standards and guidelines including DNV, Norsok, IMCA and Lloyds Register Create and maintain technical files and declarations that satisfy the requirements of the above standards and directives Monitor and report on new and updated regulations and standards and their impacts on the company's products Liaise directly with internal development and production teams and external test laboratories and notified bodies to plan, co-ordinate and execute test accreditation activities Analyse internal and external test results and reports, and use the findings to generate updated compliance verification and test plans and provide guidance to design engineering teams to help them to deliver compliant product solutions Report on and present product compliance status to internal stakeholders and auditors Create technical compliance assessments in response to end user contractual requirements Contribute to design review and the release of new products and product upgrades to ensure that all new products are developed in a manner that is suitable for standards accreditation Take part in the engineering change process to ensure ongoing product compliance Contribute to the continual development and improvement of the department's processes and procedures and the sharing of knowledge and best practice as required National and (occasional) international travel in support of the company's objectives Conduct activities in a professional manner Continually improve personal skills through training and awareness To undertake any other duties as appropriate within their competence, as required by their Supervisor or Manager from time to time Qualifications and Skills: Essential Bachelor's degree, graduate certificate or Diploma in in Electrical / Electronic Engineering Working knowledge EN 61010 and EN 60204 LVD safety standards Working knowledge of EMC standards and directives for CE / FCC Working knowledge of Environmental testing associated with requirements under CE LVD safety standards Understanding of mechanical principles associated with manufactured components / assemblies Working knowledge of electronic systems / assemblies in relation to component recognition, PCB's, Wiring Self-starter able to prioritise workload in relation to set priorities in relation to project aspects, and to deliver assigned standard work Able to work as an individual, and as part of a team delivering with equal performance Personable and approachable Confident to interact with 3rd party service providers representing the business Confident to interact with all levels of staff within the business including senior managers & directors Desirable In depth knowledge of PCB layout and manufacturing systems Understanding of creepage 'n' clearance requirements in relation to Pollution degree levels In depth knowledge of reviewing designs to determine critical components In depth knowledge of insulation barrier requirements within an electrical design In depth knowledge of EMC principles and requirement of the testing for immunity & emissions levels to IEC 61000 standards Exposure to working with marine products under EN 60945 (Metallic hulled ships) Working knowledge / in depth knowledge of DNV Rules as applied to Metallic hulled ships and associated on board equipment Working knowledge of other maritime organisational rules / directives / standards e.g. Norsok, IMCA and Lloyds Register In depth knowledge of mechanical principles / design / manufacture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Aug 24, 2026
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. Introduction This role is part of our Saab Seaeye business unit in Fareham. We are looking for an experienced Compliance Engineer to join our underwater robotics business in Fareham. The role will be tasked with the following: To ensure compliance of Saab Seaeye's designs and products to applicable standards and regulations. To work with minimal supervision on your own and/or within project teams, directing and managing others within the Compliance domain, co-ordinate compliance activities between the Engineering Department, other areas of the business and external organisations. Key Responsibilities: Control and maintain compliance of the company's products to applicable national and international regulatory standards including EU Directives (CE), UL and FCC, and industry standards and guidelines including DNV, Norsok, IMCA and Lloyds Register Create and maintain technical files and declarations that satisfy the requirements of the above standards and directives Monitor and report on new and updated regulations and standards and their impacts on the company's products Liaise directly with internal development and production teams and external test laboratories and notified bodies to plan, co-ordinate and execute test accreditation activities Analyse internal and external test results and reports, and use the findings to generate updated compliance verification and test plans and provide guidance to design engineering teams to help them to deliver compliant product solutions Report on and present product compliance status to internal stakeholders and auditors Create technical compliance assessments in response to end user contractual requirements Contribute to design review and the release of new products and product upgrades to ensure that all new products are developed in a manner that is suitable for standards accreditation Take part in the engineering change process to ensure ongoing product compliance Contribute to the continual development and improvement of the department's processes and procedures and the sharing of knowledge and best practice as required National and (occasional) international travel in support of the company's objectives Conduct activities in a professional manner Continually improve personal skills through training and awareness To undertake any other duties as appropriate within their competence, as required by their Supervisor or Manager from time to time Qualifications and Skills: Essential Bachelor's degree, graduate certificate or Diploma in in Electrical / Electronic Engineering Working knowledge EN 61010 and EN 60204 LVD safety standards Working knowledge of EMC standards and directives for CE / FCC Working knowledge of Environmental testing associated with requirements under CE LVD safety standards Understanding of mechanical principles associated with manufactured components / assemblies Working knowledge of electronic systems / assemblies in relation to component recognition, PCB's, Wiring Self-starter able to prioritise workload in relation to set priorities in relation to project aspects, and to deliver assigned standard work Able to work as an individual, and as part of a team delivering with equal performance Personable and approachable Confident to interact with 3rd party service providers representing the business Confident to interact with all levels of staff within the business including senior managers & directors Desirable In depth knowledge of PCB layout and manufacturing systems Understanding of creepage 'n' clearance requirements in relation to Pollution degree levels In depth knowledge of reviewing designs to determine critical components In depth knowledge of insulation barrier requirements within an electrical design In depth knowledge of EMC principles and requirement of the testing for immunity & emissions levels to IEC 61000 standards Exposure to working with marine products under EN 60945 (Metallic hulled ships) Working knowledge / in depth knowledge of DNV Rules as applied to Metallic hulled ships and associated on board equipment Working knowledge of other maritime organisational rules / directives / standards e.g. Norsok, IMCA and Lloyds Register In depth knowledge of mechanical principles / design / manufacture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts. We have an exciting opportunity for a Senior Estimator to join our growing team at VolkerHighways in Hoddesdon. This role is pivotal in supporting the business to achieve its turnover and profitability targets through accurate pricing and successful tendering. Key Responsibilities Prepare accurate tenders for capital projects and maintenance contracts. Manage key tender bids and ensure timely, accurate submissions. Interpret technical, commercial, and contractual requirements in tender documentation. Review and prepare tender pricing (including from first principles) for: Highway Term Maintenance contracts (up to £30m-£50m per annum). Schemes and projects up to £10m. Traffic management works. Complete tender reviews and attend Stakeholder meetings. Ensure compliance with all quality assurance requirements related to estimating. Compile and reconcile material and subcontract quotation enquiries. Complete tender handovers for awarded contracts and assist the Commercial team as required. Compare final contract costs against tender allowances. Develop and implement pricing strategies to maximise opportunities for winning work. Deliver comprehensive estimating services in line with company policies and procedures. Actively pursue alternatives and innovative solutions. Procurement Function: Review and propose improvements to purchasing processes. Develop supply chain policy and philosophy in collaboration with the Business Manager. About you We're looking for a proactive and detail-driven Senior Estimator who thrives in a fast-paced environment and is passionate about delivering excellence. To succeed in this role, you'll bring: Proven experience in estimating within highways or similar civil engineering projects. Track record of securing profitable contracts and contributing to business growth. Strong skills in tender handover and ensuring smooth transitions to delivery teams. Excellent presentation and communication abilities, confident in client-facing situations. Collaborative mindset - a team player and motivator who inspires others. Solid understanding of contract conditions, specifications, and technical drawings. Ability to work under pressure and meet tight deadlines without compromising quality. IT proficiency, including estimating software and Microsoft Office tools. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerHighways are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefit Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Aug 24, 2026
Full time
VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts. We have an exciting opportunity for a Senior Estimator to join our growing team at VolkerHighways in Hoddesdon. This role is pivotal in supporting the business to achieve its turnover and profitability targets through accurate pricing and successful tendering. Key Responsibilities Prepare accurate tenders for capital projects and maintenance contracts. Manage key tender bids and ensure timely, accurate submissions. Interpret technical, commercial, and contractual requirements in tender documentation. Review and prepare tender pricing (including from first principles) for: Highway Term Maintenance contracts (up to £30m-£50m per annum). Schemes and projects up to £10m. Traffic management works. Complete tender reviews and attend Stakeholder meetings. Ensure compliance with all quality assurance requirements related to estimating. Compile and reconcile material and subcontract quotation enquiries. Complete tender handovers for awarded contracts and assist the Commercial team as required. Compare final contract costs against tender allowances. Develop and implement pricing strategies to maximise opportunities for winning work. Deliver comprehensive estimating services in line with company policies and procedures. Actively pursue alternatives and innovative solutions. Procurement Function: Review and propose improvements to purchasing processes. Develop supply chain policy and philosophy in collaboration with the Business Manager. About you We're looking for a proactive and detail-driven Senior Estimator who thrives in a fast-paced environment and is passionate about delivering excellence. To succeed in this role, you'll bring: Proven experience in estimating within highways or similar civil engineering projects. Track record of securing profitable contracts and contributing to business growth. Strong skills in tender handover and ensuring smooth transitions to delivery teams. Excellent presentation and communication abilities, confident in client-facing situations. Collaborative mindset - a team player and motivator who inspires others. Solid understanding of contract conditions, specifications, and technical drawings. Ability to work under pressure and meet tight deadlines without compromising quality. IT proficiency, including estimating software and Microsoft Office tools. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerHighways are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefit Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Aug 24, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Cloudflare United States, London, United Kingdom Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. Available Location: London What You'll Do As the world's first connectivity cloud, Cloudflare helps connect and protect millions of customers globally. Everyone from individuals to the world's largest enterprises use our unified platform of networking, security, and developer services to succeed everywhere in the world. Supporting a global platform of this scale requires a legal team that moves fast. That's why at Cloudflare, we don't just manage risk-we clear the road for global innovation. We are building a next generation compliance program that leverages AI technology to scale our routine tasks, allowing our team members to focus on the proactive work of fostering a culture of compliance. Responsibilities: Support Cloudflare'sinternal investigations program, including management of investigation case files, conducting witness interviews, collecting supporting documentation, and drafting final reports; Help design and implementpolicies and controlsto ensure that Cloudflare is protecting its customers and employees, while satisfying our legal obligations; Assist with Cloudflare'sconflict of interest disclosure process, including review and approval of potential employee conflicts and gift and entertainment requests; Assist with the administration of Cloudflare'scompliance training and education program, including the design of regional compliance training content, target audience identification and effectiveness measurement; Assist with execution of a regular integrity andcompliance communications strategy within the region; and Project manage a variety of othercross-functional compliance initiatives. The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare's Legal team with agility in a dynamic environment. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Aug 24, 2026
Full time
Cloudflare United States, London, United Kingdom Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. Available Location: London What You'll Do As the world's first connectivity cloud, Cloudflare helps connect and protect millions of customers globally. Everyone from individuals to the world's largest enterprises use our unified platform of networking, security, and developer services to succeed everywhere in the world. Supporting a global platform of this scale requires a legal team that moves fast. That's why at Cloudflare, we don't just manage risk-we clear the road for global innovation. We are building a next generation compliance program that leverages AI technology to scale our routine tasks, allowing our team members to focus on the proactive work of fostering a culture of compliance. Responsibilities: Support Cloudflare'sinternal investigations program, including management of investigation case files, conducting witness interviews, collecting supporting documentation, and drafting final reports; Help design and implementpolicies and controlsto ensure that Cloudflare is protecting its customers and employees, while satisfying our legal obligations; Assist with Cloudflare'sconflict of interest disclosure process, including review and approval of potential employee conflicts and gift and entertainment requests; Assist with the administration of Cloudflare'scompliance training and education program, including the design of regional compliance training content, target audience identification and effectiveness measurement; Assist with execution of a regular integrity andcompliance communications strategy within the region; and Project manage a variety of othercross-functional compliance initiatives. The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare's Legal team with agility in a dynamic environment. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
About Mux Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people's lives, and we want to help make it better. We're committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You'll join a tight-knit teamwith experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We're backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You'll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. About the Role Serve as a strategic partner to Mux's customer base. Your main goal is to successfully onboard customers, drive success, long-term retention, and revenue growth within our largest customer base. You will be successful in your role by providing proactive guidance for complex video workflows, by helping developers solve deep technical problems, by hosting deep technical discovery sessions to understand different use cases, and by managing support escalations. What You'll Do Contribute to the account management team by owning and elevating the technical interactions needed to keep our customers happy. Deeply understand each client's architecture, workflow, and use case to recommend best practices to strengthen their implementation. Anticipate customer challenges, elevate internally when needed, and coordinate with Product and Engineering for resolution. Track support tickets, identify solutions, and suggest workarounds when appropriate. Serve as the voice of the customer in internal discussions, influencing roadmap and prioritization. Act as a strategic advisor for our clients by staying up to date with their company goals, product aspirations, feature releases, and more in order to stay ahead of their adoption of Mux. Identify new teams, departments, and applications within existing accounts to introduce additional use cases for Mux. Who You Are 5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention BA/BS degree in CS or Computer Engineering-related field or coding bootcamp Strong technical knowledge in software, web/mobile and cloud technologies, hands on coding experience is a plus Excellent written / verbal communication skills and a personable presence You embody the Mux value: Turn Customers into Fans, with a customer first attitude and approach We have a supportive culture that cares about both excellent work and work life balance. We have office spaces in Downtown San Francisco, New York City, and London U.S. Benefits Flexible vacation + 11 company holidays Weekly no meeting days + quarterly focus weeks Competitive health, dental, and vision insurance, including fertility FSA and HSA available Short-term and long-term disability insurance Group life insurance Travel accident insurance 401(k) Paid parental leave Professional Development program Lunch, internet, & ancillary equipment reimbursements UK Benefits Competitive annual leave policy (25 days annual leave plus 8 public holidays) Weekly no meeting days + quarterly focus weeks Private medical and dental insurance, and a vision stipend, including fertility Short-term and long-term disability insurance Group life assurance Travel accident insurance Matched Pension Paid parental leave Professional development program Team social events Lunch, cafe, & ancillary equipment reimbursements Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That's why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Aug 24, 2026
Full time
About Mux Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people's lives, and we want to help make it better. We're committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You'll join a tight-knit teamwith experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We're backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You'll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. About the Role Serve as a strategic partner to Mux's customer base. Your main goal is to successfully onboard customers, drive success, long-term retention, and revenue growth within our largest customer base. You will be successful in your role by providing proactive guidance for complex video workflows, by helping developers solve deep technical problems, by hosting deep technical discovery sessions to understand different use cases, and by managing support escalations. What You'll Do Contribute to the account management team by owning and elevating the technical interactions needed to keep our customers happy. Deeply understand each client's architecture, workflow, and use case to recommend best practices to strengthen their implementation. Anticipate customer challenges, elevate internally when needed, and coordinate with Product and Engineering for resolution. Track support tickets, identify solutions, and suggest workarounds when appropriate. Serve as the voice of the customer in internal discussions, influencing roadmap and prioritization. Act as a strategic advisor for our clients by staying up to date with their company goals, product aspirations, feature releases, and more in order to stay ahead of their adoption of Mux. Identify new teams, departments, and applications within existing accounts to introduce additional use cases for Mux. Who You Are 5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention BA/BS degree in CS or Computer Engineering-related field or coding bootcamp Strong technical knowledge in software, web/mobile and cloud technologies, hands on coding experience is a plus Excellent written / verbal communication skills and a personable presence You embody the Mux value: Turn Customers into Fans, with a customer first attitude and approach We have a supportive culture that cares about both excellent work and work life balance. We have office spaces in Downtown San Francisco, New York City, and London U.S. Benefits Flexible vacation + 11 company holidays Weekly no meeting days + quarterly focus weeks Competitive health, dental, and vision insurance, including fertility FSA and HSA available Short-term and long-term disability insurance Group life insurance Travel accident insurance 401(k) Paid parental leave Professional Development program Lunch, internet, & ancillary equipment reimbursements UK Benefits Competitive annual leave policy (25 days annual leave plus 8 public holidays) Weekly no meeting days + quarterly focus weeks Private medical and dental insurance, and a vision stipend, including fertility Short-term and long-term disability insurance Group life assurance Travel accident insurance Matched Pension Paid parental leave Professional development program Team social events Lunch, cafe, & ancillary equipment reimbursements Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That's why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Cluster Product Lead (LSEG Messenger), Workspace page is loaded Cluster Product Lead (LSEG Messenger), Workspacelocations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted Todayjob requisition id: R Cluster Product Lead (Messenger), Workspace What you can expect As Cluster Product Lead (Messenger) within Workspace, you will play a pivotal role in shaping the future of LSEG Messenger, our flagship collaboration platform. Leveraging your in-depth knowledge of Financial Services clients, you will define and execute a compelling product strategy and vision that drives community engagement and product adoption. You will collaborate closely with other Workspace Cluster Leads to deliver cutting-edge customer workflows and innovative AI-driven experiences, further enhancing the value of our collaboration tools. By partnering with each business line, you will ensure alignment between Workspace programme objectives and the needs of both internal and external stakeholders, positioning Workspace as the industry leader. You will steer your Cluster towards achieving strategic OKRs and serve as an influential member of the team defining LSEG's partnership with Microsoft, working jointly to create competitive market differentiators. What you'll be doing Lead and manage an autonomous, cross-functional Cluster within LSEG Workspace, fostering a culture of ownership and high performance. Develop and communicate a clear vision and strategy for your Cluster, ensuring alignment with the broader objectives of LSEG Workspace. Take accountability for delivering the team's Objectives & Key Results, presenting progress and insights during quarterly review meetings. Champion modern agile product methodologies, empowering and developing Cluster members while driving a mindset of continuous improvement. Manage, coach, and mentor a team of versatile Product Managers, supporting them in shaping and delivering impactful products. Collaborate with cross-functional teams to design and implement innovative solutions focused on discovery, personalisation, and user engagement. Guide squads in translating the strategic vision into practical, outcome-based roadmaps and release plans, ensuring alignment with key results. Ensure all Product Roadmaps are proactively prioritised, owned, maintained, and clearly communicated to relevant stakeholders. What You'll Need Over 10 years of experience in a senior product leadership role Expertise with financial services chat and collaboration platforms Proven experience building large-scale, low-latency, client-facing platforms and applications Strong understanding of regulatory, electronic communication, and surveillance needs for financial markets clients Knowledge of user authentication and directory requirements in financial markets environments Extensive background in large matrix organizations Familiarity with BOT/Agentic, APIs, and natural language AI technologies Demonstrated ability to think creatively and strategically to advance personalization initiatives Experience collaborating with senior stakeholders across technology, product, and business divisions Excellent communication skills at all organizational levels Capability to work cross-functionally with architecture, product, data science, proposition, and project management teams Who you'll be working with Software Engineers, Software Architects, Data Scientists, Product Managers, Project / Delivery Managers, Scrum Masters, Technology Leaders, Community Leads, Customer Success Managers, Senior Business Stakeholders Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.locations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted 12 Days AgoLSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Aug 23, 2026
Full time
Cluster Product Lead (LSEG Messenger), Workspace page is loaded Cluster Product Lead (LSEG Messenger), Workspacelocations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted Todayjob requisition id: R Cluster Product Lead (Messenger), Workspace What you can expect As Cluster Product Lead (Messenger) within Workspace, you will play a pivotal role in shaping the future of LSEG Messenger, our flagship collaboration platform. Leveraging your in-depth knowledge of Financial Services clients, you will define and execute a compelling product strategy and vision that drives community engagement and product adoption. You will collaborate closely with other Workspace Cluster Leads to deliver cutting-edge customer workflows and innovative AI-driven experiences, further enhancing the value of our collaboration tools. By partnering with each business line, you will ensure alignment between Workspace programme objectives and the needs of both internal and external stakeholders, positioning Workspace as the industry leader. You will steer your Cluster towards achieving strategic OKRs and serve as an influential member of the team defining LSEG's partnership with Microsoft, working jointly to create competitive market differentiators. What you'll be doing Lead and manage an autonomous, cross-functional Cluster within LSEG Workspace, fostering a culture of ownership and high performance. Develop and communicate a clear vision and strategy for your Cluster, ensuring alignment with the broader objectives of LSEG Workspace. Take accountability for delivering the team's Objectives & Key Results, presenting progress and insights during quarterly review meetings. Champion modern agile product methodologies, empowering and developing Cluster members while driving a mindset of continuous improvement. Manage, coach, and mentor a team of versatile Product Managers, supporting them in shaping and delivering impactful products. Collaborate with cross-functional teams to design and implement innovative solutions focused on discovery, personalisation, and user engagement. Guide squads in translating the strategic vision into practical, outcome-based roadmaps and release plans, ensuring alignment with key results. Ensure all Product Roadmaps are proactively prioritised, owned, maintained, and clearly communicated to relevant stakeholders. What You'll Need Over 10 years of experience in a senior product leadership role Expertise with financial services chat and collaboration platforms Proven experience building large-scale, low-latency, client-facing platforms and applications Strong understanding of regulatory, electronic communication, and surveillance needs for financial markets clients Knowledge of user authentication and directory requirements in financial markets environments Extensive background in large matrix organizations Familiarity with BOT/Agentic, APIs, and natural language AI technologies Demonstrated ability to think creatively and strategically to advance personalization initiatives Experience collaborating with senior stakeholders across technology, product, and business divisions Excellent communication skills at all organizational levels Capability to work cross-functionally with architecture, product, data science, proposition, and project management teams Who you'll be working with Software Engineers, Software Architects, Data Scientists, Product Managers, Project / Delivery Managers, Scrum Masters, Technology Leaders, Community Leads, Customer Success Managers, Senior Business Stakeholders Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.locations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted 12 Days AgoLSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the the company brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the the company brand, a name synonymous with entertainment excellence and creativity. The role We create development tools for the company platforms. From compilers and performance analysers to audio and graphics tools, our products are designed to make the company developers' lives easier and more efficient. To help us continue to evolve and meet the needs of an ever changing technical landscape, we are looking for a Technical Program Manager to join our team in Bristol, Dublin or London, supporting the delivery of the best possible game developer experience. As a Technical Program Manager, you will be working at the heart of our software development lifecycle: creating plans, defining processes, monitoring progress and coordinating releases. You will work closely with predominantly UK and Ireland based development teams, alongside stakeholders in the US and Japan. You will be responsible for coordinating resources across the full software development lifecycle, helping to construct roadmaps, managing stakeholder input, highlighting dependencies, mitigating risks and handling unexpected disruptions. You will also contribute to the wider TPM organisation, sharing and developing best practices, ways of working and common frameworks that other groups can leverage. Your efforts will make a key contribution towards critical elements of the the company developer platform and, by extension, be part of all software released for the company . Ultimately, your work will make a meaningful contribution to the continued success of Sony Interactive Entertainment. This position is ideally suited to Technical Program Managers with a strong software engineering background, including practical hands on experience. We'd love to hear from you if you take pride in delivering high quality projects on time and within budget, and are excited by the opportunity to improve existing processes and tools. This is a hybrid role; frequent in office time is expected, along with occasional travel as business needs require. SIE is committed to creating an inclusive working environment. What you'll be doing Support the Software Engineering Manager to coordinate software development, testing and release activities. Create project plans for software projects contributing to the the company developer platform. Coordinate stakeholders to align on agreed objectives, milestones and quality expectations. Coordinate product testing activities, working closely with colleagues across QA. Report progress cross functionally and to senior executives. Manage internal projects to achieve the optimal balance between initiatives that improve internal ways of working and external delivery commitments. Contribute to improving project management and software development practices. What you'll bring 8+ years' relevant project management experience. Experience managing multiple software development projects involving medium to high complexity, multiple organisations and globally distributed teams. A proven track record of delivering projects on schedule. Experience managing multiple software development projects in parallel. Experience delivering change management or standardisation initiatives. Experience working with Agile software development methodologies (e.g. Scrum). Strong software engineering background, ideally with practical hands on experience. A continuous improvement mindset. Strong verbal and written communication skills. Strong problem solving and collaboration skills. A project management qualification (PMI, APM or equivalent) would be an advantage. Nice to have Experience with business process improvement. Experience working on large developer platforms. Experience working with AI or agentic tooling. Understanding of modern software development practices, languages and tooling. Experience using Jira and Confluence. Experience working with Japanese and US teams and cultures. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Aug 22, 2026
Full time
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the the company brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the the company brand, a name synonymous with entertainment excellence and creativity. The role We create development tools for the company platforms. From compilers and performance analysers to audio and graphics tools, our products are designed to make the company developers' lives easier and more efficient. To help us continue to evolve and meet the needs of an ever changing technical landscape, we are looking for a Technical Program Manager to join our team in Bristol, Dublin or London, supporting the delivery of the best possible game developer experience. As a Technical Program Manager, you will be working at the heart of our software development lifecycle: creating plans, defining processes, monitoring progress and coordinating releases. You will work closely with predominantly UK and Ireland based development teams, alongside stakeholders in the US and Japan. You will be responsible for coordinating resources across the full software development lifecycle, helping to construct roadmaps, managing stakeholder input, highlighting dependencies, mitigating risks and handling unexpected disruptions. You will also contribute to the wider TPM organisation, sharing and developing best practices, ways of working and common frameworks that other groups can leverage. Your efforts will make a key contribution towards critical elements of the the company developer platform and, by extension, be part of all software released for the company . Ultimately, your work will make a meaningful contribution to the continued success of Sony Interactive Entertainment. This position is ideally suited to Technical Program Managers with a strong software engineering background, including practical hands on experience. We'd love to hear from you if you take pride in delivering high quality projects on time and within budget, and are excited by the opportunity to improve existing processes and tools. This is a hybrid role; frequent in office time is expected, along with occasional travel as business needs require. SIE is committed to creating an inclusive working environment. What you'll be doing Support the Software Engineering Manager to coordinate software development, testing and release activities. Create project plans for software projects contributing to the the company developer platform. Coordinate stakeholders to align on agreed objectives, milestones and quality expectations. Coordinate product testing activities, working closely with colleagues across QA. Report progress cross functionally and to senior executives. Manage internal projects to achieve the optimal balance between initiatives that improve internal ways of working and external delivery commitments. Contribute to improving project management and software development practices. What you'll bring 8+ years' relevant project management experience. Experience managing multiple software development projects involving medium to high complexity, multiple organisations and globally distributed teams. A proven track record of delivering projects on schedule. Experience managing multiple software development projects in parallel. Experience delivering change management or standardisation initiatives. Experience working with Agile software development methodologies (e.g. Scrum). Strong software engineering background, ideally with practical hands on experience. A continuous improvement mindset. Strong verbal and written communication skills. Strong problem solving and collaboration skills. A project management qualification (PMI, APM or equivalent) would be an advantage. Nice to have Experience with business process improvement. Experience working on large developer platforms. Experience working with AI or agentic tooling. Understanding of modern software development practices, languages and tooling. Experience using Jira and Confluence. Experience working with Japanese and US teams and cultures. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Sapiens International is seeking a VP, Global Customer Support who will own the strategy, operations and performance of Sapiens' worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions under GCSO. This role is the executive escalation point for support cases and issues raised by customers, services teams and account managers, and is accountable for building a support function that scales with the business and meets tomorrow's standards for global enterprise customers. Location/working model: London - Hybrid (flexible) Key responsibilities: Serve as the senior escalation point of contact for Sapiens customers on all support matters, representing the voice of the customer at the executive level. Own oversight and direct management of the support functions that enable smooth operations of the Global Customer Support Center worldwide. Set the vision for and continuously evolve the global customer support strategy to meet growing business demand and rising customer expectations. Establish and maintain coverage models for all product lines, including cloud support, incorporating standard operating procedures and follow-the-sun models across multiple time zones. Provide strong, dynamic leadership that mentors, develops and guides regional support leaders and their teams to maximize the efficiency, quality and value of every customer interaction. Deliver results against a defined scope of work, including measurable ROI, strategic innovation, performance reporting and human capital development. Build, implement and maintain enterprise-wide Quality Assurance (QA) programs that drive continuous improvement and consistent achievement of Service Level Agreement (SLA) performance. Design and maintain an effective global organizational structure, including recruiting, training, coaching, recognition, workflow design, performance standards and staffing levels across all regions. Coordinate analytic, strategic and technical resources to meet client expectations, and ensure a disciplined Workforce Management practice is in place, covering planning, forecasting, scheduling and real-time management of all Contact Center staff. Own the customer support budget and resourcing plan, including in-house and outsourced/BPO capacity, and report performance and investment priorities to executive leadership. Partner with Product, Engineering and Cloud teams to ensure support readiness for new releases, regions and product lines, including new L1/L2 service stand ups. Knowledge, skills and expertise required: Bachelor's degree in Computer Science, MIS, or an equivalent field; advanced degree a plus. 15+ years leading global support organizations, including significant experience at a senior/executive management level. Proven experience establishing and scaling geographically dispersed, follow-the-sun support teams. ITIL expertise required; familiarity with ServiceNow is a plus. Track record of standing up new support regions and service tiers, including L1 and L2 operations. Experience working closely with Cloud and Product organizations to align support readiness with product strategy. Demonstrated success designing and modifying support processes and coverage models to improve efficiency. Sound business judgment with the ability to manage shifting priorities while remaining focused, motivated and enthusiastic. Excellent problem-resolution capabilities and strong critical thinking and analytical skills to isolate and resolve complex technical and operational issues. Executive-level interpersonal, communication and stakeholder management skills. Strong organizational, multi-tasking and prioritization skills across a large, distributed organization. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
Aug 22, 2026
Full time
Sapiens International is seeking a VP, Global Customer Support who will own the strategy, operations and performance of Sapiens' worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions under GCSO. This role is the executive escalation point for support cases and issues raised by customers, services teams and account managers, and is accountable for building a support function that scales with the business and meets tomorrow's standards for global enterprise customers. Location/working model: London - Hybrid (flexible) Key responsibilities: Serve as the senior escalation point of contact for Sapiens customers on all support matters, representing the voice of the customer at the executive level. Own oversight and direct management of the support functions that enable smooth operations of the Global Customer Support Center worldwide. Set the vision for and continuously evolve the global customer support strategy to meet growing business demand and rising customer expectations. Establish and maintain coverage models for all product lines, including cloud support, incorporating standard operating procedures and follow-the-sun models across multiple time zones. Provide strong, dynamic leadership that mentors, develops and guides regional support leaders and their teams to maximize the efficiency, quality and value of every customer interaction. Deliver results against a defined scope of work, including measurable ROI, strategic innovation, performance reporting and human capital development. Build, implement and maintain enterprise-wide Quality Assurance (QA) programs that drive continuous improvement and consistent achievement of Service Level Agreement (SLA) performance. Design and maintain an effective global organizational structure, including recruiting, training, coaching, recognition, workflow design, performance standards and staffing levels across all regions. Coordinate analytic, strategic and technical resources to meet client expectations, and ensure a disciplined Workforce Management practice is in place, covering planning, forecasting, scheduling and real-time management of all Contact Center staff. Own the customer support budget and resourcing plan, including in-house and outsourced/BPO capacity, and report performance and investment priorities to executive leadership. Partner with Product, Engineering and Cloud teams to ensure support readiness for new releases, regions and product lines, including new L1/L2 service stand ups. Knowledge, skills and expertise required: Bachelor's degree in Computer Science, MIS, or an equivalent field; advanced degree a plus. 15+ years leading global support organizations, including significant experience at a senior/executive management level. Proven experience establishing and scaling geographically dispersed, follow-the-sun support teams. ITIL expertise required; familiarity with ServiceNow is a plus. Track record of standing up new support regions and service tiers, including L1 and L2 operations. Experience working closely with Cloud and Product organizations to align support readiness with product strategy. Demonstrated success designing and modifying support processes and coverage models to improve efficiency. Sound business judgment with the ability to manage shifting priorities while remaining focused, motivated and enthusiastic. Excellent problem-resolution capabilities and strong critical thinking and analytical skills to isolate and resolve complex technical and operational issues. Executive-level interpersonal, communication and stakeholder management skills. Strong organizational, multi-tasking and prioritization skills across a large, distributed organization. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
Aug 22, 2026
Full time
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
We're putting together a talented team to build the training platform for Runners We help everyday runners become outstanding by building an incredible app providing world class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. The Team You'll Join The Train Team is responsible for the adaptive training engine that powers every plan our runners follow, and the machine learning models that sit alongside it to guide customers if they start going off track. It sits at the centre of our product and is one of the main reasons customers choose and remain loyal to Runna - the quality of our training plans is our biggest market differentiator. By combining past and current performance data, the engine and the models continually adapt each runner's training plan, ensuring it remains personalised, effective and engaging. You'll be leading a world class cross functional team of around 30 people, bringing together engineers across machine learning, modelling/simulation and full stack development, alongside product managers and designers who guide the strategy and keep us focused on delivering real value for runners. The team works at a scale rarely seen in this space, with millions of workouts processed each week across millions of active users. Collaborating closely with our founders, leadership, coaches and wider product team, you'll play a pivotal role in driving Runna forward and helping us define a new era of personalised training. What You'll Be Doing Reporting directly into the Head of Product, you'll take ownership of one of Runna's four core product pillars (Train, App, Race Discovery, Growth) and directly manage and mentor a team of three fantastic product managers, helping them deliver great outcomes while building a high performing, scalable product org. Define the vision and set the north star: own the product strategy and roadmap for the Train Team, ensuring the work we do aligns customer problems with business objectives. Build the next layer of leadership: line manage, mentor and grow your team of PMs, developing their capabilities and careers so they can take on more complexity and lead domains independently. Raise the bar for product excellence: drive both team performance and product quality by setting expectations, sharing frameworks and lightweight processes, and holding the team to a high standard of design, product craft and execution. Be the feedback loop: connect the dots between market signals, team performance, and company goals, while protecting focus, removing organisational blockers, and ensuring the Train Team's work integrates seamlessly with the broader Runna ecosystem. Questions You Might Be Answering How might we evolve our training engine to continuously learn from completed workouts at scale and feed those insights back into future plans for both that individual runner but also other runners more broadly? How might we measure and improve not just the effectiveness but also the enjoyment of training, and decide which workouts to prioritise based on long term impact on retention and outcomes? How might we integrate new data sources such as recovery, HRV, menstrual cycle and environmental conditions to deepen personalisation, and decide which of these signals deliver the most customer value? How might we ensure our plans stay globally relevant, accounting for variables like heat, elevation, altitude, terrain and weather, and scale our models across diverse markets and contexts? How might we build the organisational processes, data pipelines and feedback loops that let the Train Team answer these kinds of questions consistently and at higher quality over time? What You'll Bring To The Team You have a track record of building and scaling exceptional consumer products, first as an IC directly shipping features and innovating with teams, and later as a product leader shaping strategy, mentoring PMs and driving teams to deliver impact. You have mentored and managed PMs at different levels, helping them sharpen their craft, grow their careers and develop into high performing leaders. You have strong mobile product judgement, a sharp eye for UX, and the ability to design intuitive, habit forming experiences in partnership with design and engineering. You have owned complex, data heavy products, using experimentation and modelling to inform decisions, iterating through disciplined releases, and driving outcomes with clear prioritisation and metrics. You have created cohesive strategies that align multiple product teams behind a single vision and roadmap, translating strategy into focus and execution. You have delivered in fast paced (ideally start up) environments, adapting to changing priorities while maintaining quality and momentum. You have a technical background (e.g., Engineering, Computer Science, Maths, Physics) or equivalent hands on experience building technical or complex software products (e.g., with traditional ML models, LLMs or modelling). You are London based, or able to work in person at our Vauxhall office on a Hybrid model (ideally 3 days per week). You have a strong interest in fitness apps and the fitness space. You have worked in (react native) mobile application teams. You have a forward looking perspective on how digital coaching, AI, and wearable data will shape the future of personalised training experiences. Salary and Benefits We're offering a salary of £110,000 - £130,000 per year, depending on experience, plus participation in Strava's long term incentive (stock) programs. Overview of our benefits are below: We're also committed to continually evolving our benefits to support you as we grow. Here is a brief overview of what we currently offer in the UK: Flexible working - we typically spend 2/3 days a week together in our Vauxhall office. 25 days holiday, plus bank holidays (which you can take whenever suits you). Runna subscriptions for you and 5 of your friends - (get ready to be your friends favourite person or save them for xmas presents!). Money every year to spend on gear, events and the gym! Voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary). Private health insurance with Bupa and workplace pension scheme. Our mental wellness platform and app that combine technology with professional support to improve mental well being and reduce stress. This benefits provider can provide inclusive fertility, hormonal health, and family forming benefits to our global employee population and takes the burden off what we know can be a stressful process. Please see more info on our amazing benefits here: Our Interview Process Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages: Introductory chat - with Emily, Talent Lead (25 minute video call). 30 minute first round - with Alex, our Head of Product, to chat through your career, approach to product and answer all questions about the role! 90 minutes of second round - interviews comprised of: First 60 minutes with Product leaders at Runna, to assess product experience and craft. Then 30 minutes with Product Managers to discuss your leadership and management style and experience. 60 minute third round - with Alex, and Dom our CEO. This round will involve a take home task you will prepare and present during the interview. The final round - will be at our office in Vauxhall, and is a chance to meet the whole train team, tour our office in London, chat to the co founders and leadership, and finally go for lunch/dinner with the PMs you'll be managing. (Normally around two hours plus lunch/dinner) Please let us know if there's anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner! How to Apply Please apply through this link (this will take you to our Workable career hub). Please note, we are unable to accept any applications outside of Workable. We're unfortunately unable to sponsor for this role.
Aug 22, 2026
Full time
We're putting together a talented team to build the training platform for Runners We help everyday runners become outstanding by building an incredible app providing world class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. The Team You'll Join The Train Team is responsible for the adaptive training engine that powers every plan our runners follow, and the machine learning models that sit alongside it to guide customers if they start going off track. It sits at the centre of our product and is one of the main reasons customers choose and remain loyal to Runna - the quality of our training plans is our biggest market differentiator. By combining past and current performance data, the engine and the models continually adapt each runner's training plan, ensuring it remains personalised, effective and engaging. You'll be leading a world class cross functional team of around 30 people, bringing together engineers across machine learning, modelling/simulation and full stack development, alongside product managers and designers who guide the strategy and keep us focused on delivering real value for runners. The team works at a scale rarely seen in this space, with millions of workouts processed each week across millions of active users. Collaborating closely with our founders, leadership, coaches and wider product team, you'll play a pivotal role in driving Runna forward and helping us define a new era of personalised training. What You'll Be Doing Reporting directly into the Head of Product, you'll take ownership of one of Runna's four core product pillars (Train, App, Race Discovery, Growth) and directly manage and mentor a team of three fantastic product managers, helping them deliver great outcomes while building a high performing, scalable product org. Define the vision and set the north star: own the product strategy and roadmap for the Train Team, ensuring the work we do aligns customer problems with business objectives. Build the next layer of leadership: line manage, mentor and grow your team of PMs, developing their capabilities and careers so they can take on more complexity and lead domains independently. Raise the bar for product excellence: drive both team performance and product quality by setting expectations, sharing frameworks and lightweight processes, and holding the team to a high standard of design, product craft and execution. Be the feedback loop: connect the dots between market signals, team performance, and company goals, while protecting focus, removing organisational blockers, and ensuring the Train Team's work integrates seamlessly with the broader Runna ecosystem. Questions You Might Be Answering How might we evolve our training engine to continuously learn from completed workouts at scale and feed those insights back into future plans for both that individual runner but also other runners more broadly? How might we measure and improve not just the effectiveness but also the enjoyment of training, and decide which workouts to prioritise based on long term impact on retention and outcomes? How might we integrate new data sources such as recovery, HRV, menstrual cycle and environmental conditions to deepen personalisation, and decide which of these signals deliver the most customer value? How might we ensure our plans stay globally relevant, accounting for variables like heat, elevation, altitude, terrain and weather, and scale our models across diverse markets and contexts? How might we build the organisational processes, data pipelines and feedback loops that let the Train Team answer these kinds of questions consistently and at higher quality over time? What You'll Bring To The Team You have a track record of building and scaling exceptional consumer products, first as an IC directly shipping features and innovating with teams, and later as a product leader shaping strategy, mentoring PMs and driving teams to deliver impact. You have mentored and managed PMs at different levels, helping them sharpen their craft, grow their careers and develop into high performing leaders. You have strong mobile product judgement, a sharp eye for UX, and the ability to design intuitive, habit forming experiences in partnership with design and engineering. You have owned complex, data heavy products, using experimentation and modelling to inform decisions, iterating through disciplined releases, and driving outcomes with clear prioritisation and metrics. You have created cohesive strategies that align multiple product teams behind a single vision and roadmap, translating strategy into focus and execution. You have delivered in fast paced (ideally start up) environments, adapting to changing priorities while maintaining quality and momentum. You have a technical background (e.g., Engineering, Computer Science, Maths, Physics) or equivalent hands on experience building technical or complex software products (e.g., with traditional ML models, LLMs or modelling). You are London based, or able to work in person at our Vauxhall office on a Hybrid model (ideally 3 days per week). You have a strong interest in fitness apps and the fitness space. You have worked in (react native) mobile application teams. You have a forward looking perspective on how digital coaching, AI, and wearable data will shape the future of personalised training experiences. Salary and Benefits We're offering a salary of £110,000 - £130,000 per year, depending on experience, plus participation in Strava's long term incentive (stock) programs. Overview of our benefits are below: We're also committed to continually evolving our benefits to support you as we grow. Here is a brief overview of what we currently offer in the UK: Flexible working - we typically spend 2/3 days a week together in our Vauxhall office. 25 days holiday, plus bank holidays (which you can take whenever suits you). Runna subscriptions for you and 5 of your friends - (get ready to be your friends favourite person or save them for xmas presents!). Money every year to spend on gear, events and the gym! Voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary). Private health insurance with Bupa and workplace pension scheme. Our mental wellness platform and app that combine technology with professional support to improve mental well being and reduce stress. This benefits provider can provide inclusive fertility, hormonal health, and family forming benefits to our global employee population and takes the burden off what we know can be a stressful process. Please see more info on our amazing benefits here: Our Interview Process Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages: Introductory chat - with Emily, Talent Lead (25 minute video call). 30 minute first round - with Alex, our Head of Product, to chat through your career, approach to product and answer all questions about the role! 90 minutes of second round - interviews comprised of: First 60 minutes with Product leaders at Runna, to assess product experience and craft. Then 30 minutes with Product Managers to discuss your leadership and management style and experience. 60 minute third round - with Alex, and Dom our CEO. This round will involve a take home task you will prepare and present during the interview. The final round - will be at our office in Vauxhall, and is a chance to meet the whole train team, tour our office in London, chat to the co founders and leadership, and finally go for lunch/dinner with the PMs you'll be managing. (Normally around two hours plus lunch/dinner) Please let us know if there's anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner! How to Apply Please apply through this link (this will take you to our Workable career hub). Please note, we are unable to accept any applications outside of Workable. We're unfortunately unable to sponsor for this role.
Cybersecurity Marketing Society
Manchester, Lancashire
Salary: £40,000-£50,000 Location: Manchester (hybrid) Reports to: Head of Marketing The role We're looking for a firestarter to join our marketing team. You'll lead our events programme end to end, own how the Cytix brand shows up across every channel (digital, events, customers and partners), and build a community of people who champion Cytix because they've experienced it first-hand. We've just rebuilt the Cytix brand from the ground up, with new positioning, a new voice, and a new visual identity. Your job is to take it out into the world and make sure that wherever someone meets Cytix, whether at an expo stand, in a partner deck, or on our social channels, it looks and sounds unmistakably like us. This is a doing role at a small company: real ownership from week one, real targets to hit, and direct access to the leadership team. What you'll do Research, book and organise all GTM events for the commercial team, from large expos to smaller sponsorship opportunities and Cytix-hosted events. Own the ambitious lead generation targets allocated to our events programme. You'll care as much about what an event produces as how it runs. Own event delivery end to end: budgets, logistics, stand design, materials, speaker support, and the follow-up that turns conversations into pipeline. Be the point of reference for any brand question across the company, keeping everything from a sales deck to an event stand true to our voice and visual identity, and helping colleagues get it right rather than just correcting them after. Through your events programme, create and nurture a community of Cytix champions: the customers, partners and practitioners who talk about us when we're not in the room. Measure what's working, event ROI, leads generated, community growth, brand consistency, and feed it back into what we do next. What you'll bring A few years' experience in B2B marketing with real event delivery under your belt: you've booked venues, negotiated with sponsors, built stands, and know what a well-run event feels like from the inside. A commercial head: you're comfortable being measured on what your events generate, not just how smoothly they ran. A creative eye - you know how to make Cytix stand out in a saturated events hall with iterations of the same booth design and messaging Strong organisational instincts. Good writing and a sharp eye for brand: you can hold a voice that isn't your own and spot when something drifts off-identity. Comfort with ambiguity: briefs won't always be complete, and we'd rather you make a sensible start than wait for one. Willingness to travel to events and be visibly, energetically present at them. Security or tech industry experience is a bonus, not a requirement. What you'll get Share options. If Cytix wins, you should too. Enhanced maternity pay. Octopus car scheme. Drive electric through salary sacrifice. Dog-friendly office. Inclusivity as standard. A team where you can do your best work as yourself, no asterisks. About Cytix Software never stops changing. Teams ship new code every day, through tickets, pull requests, releases, and increasingly with AI in the mix, but the way security keeps up with all that change hasn't really moved on. That's the problem we're solving. Cytix helps organisations understand which software changes actually matter, what should happen next, and how to prove the right call was made. Security understood, in other words. We're a small team with big plans, so every person we hire genuinely shapes what Cytix becomes. That's why we're upfront about our five values: we interview for all of them, and they matter to us more than a perfect CV. They're things you do, not things you are, so have a read and see if they sound like you. Make the first move. When the goal is clear but the path isn't, you get moving rather than waiting for perfect instructions. If you're blocked, you make a sensible call, say what you're assuming, and explain how you'd course-correct. We'd rather you act and be slightly wrong than sit still. Find the smarter path. You ask why before how. You dig into what the real problem is instead of just building what the spec says, and you're happy to question 'that's how it's always been done' when the reason behind it has gone stale. See it through. When something's yours, it lands. No loose ends, no surprises for whoever picks it up next. You keep people posted when things change, and if something falls between roles, you catch it. Raise the bar. You do the best job possible in the time you've got, whether that's a day or a month. Sometimes that means deep craft; sometimes the smartest move is quick and scrappy. It's about good judgement, and we hold each other to it without blame or politics. Play to win. You care about the mission but don't take yourself too seriously. You say 'I' when things go wrong and 'we' when they go right, trust teammates to do things their own way, and bring a bit of humour when the pressure's on. Sound like you on a normal working day? We'd love to meet you.
Aug 21, 2026
Full time
Salary: £40,000-£50,000 Location: Manchester (hybrid) Reports to: Head of Marketing The role We're looking for a firestarter to join our marketing team. You'll lead our events programme end to end, own how the Cytix brand shows up across every channel (digital, events, customers and partners), and build a community of people who champion Cytix because they've experienced it first-hand. We've just rebuilt the Cytix brand from the ground up, with new positioning, a new voice, and a new visual identity. Your job is to take it out into the world and make sure that wherever someone meets Cytix, whether at an expo stand, in a partner deck, or on our social channels, it looks and sounds unmistakably like us. This is a doing role at a small company: real ownership from week one, real targets to hit, and direct access to the leadership team. What you'll do Research, book and organise all GTM events for the commercial team, from large expos to smaller sponsorship opportunities and Cytix-hosted events. Own the ambitious lead generation targets allocated to our events programme. You'll care as much about what an event produces as how it runs. Own event delivery end to end: budgets, logistics, stand design, materials, speaker support, and the follow-up that turns conversations into pipeline. Be the point of reference for any brand question across the company, keeping everything from a sales deck to an event stand true to our voice and visual identity, and helping colleagues get it right rather than just correcting them after. Through your events programme, create and nurture a community of Cytix champions: the customers, partners and practitioners who talk about us when we're not in the room. Measure what's working, event ROI, leads generated, community growth, brand consistency, and feed it back into what we do next. What you'll bring A few years' experience in B2B marketing with real event delivery under your belt: you've booked venues, negotiated with sponsors, built stands, and know what a well-run event feels like from the inside. A commercial head: you're comfortable being measured on what your events generate, not just how smoothly they ran. A creative eye - you know how to make Cytix stand out in a saturated events hall with iterations of the same booth design and messaging Strong organisational instincts. Good writing and a sharp eye for brand: you can hold a voice that isn't your own and spot when something drifts off-identity. Comfort with ambiguity: briefs won't always be complete, and we'd rather you make a sensible start than wait for one. Willingness to travel to events and be visibly, energetically present at them. Security or tech industry experience is a bonus, not a requirement. What you'll get Share options. If Cytix wins, you should too. Enhanced maternity pay. Octopus car scheme. Drive electric through salary sacrifice. Dog-friendly office. Inclusivity as standard. A team where you can do your best work as yourself, no asterisks. About Cytix Software never stops changing. Teams ship new code every day, through tickets, pull requests, releases, and increasingly with AI in the mix, but the way security keeps up with all that change hasn't really moved on. That's the problem we're solving. Cytix helps organisations understand which software changes actually matter, what should happen next, and how to prove the right call was made. Security understood, in other words. We're a small team with big plans, so every person we hire genuinely shapes what Cytix becomes. That's why we're upfront about our five values: we interview for all of them, and they matter to us more than a perfect CV. They're things you do, not things you are, so have a read and see if they sound like you. Make the first move. When the goal is clear but the path isn't, you get moving rather than waiting for perfect instructions. If you're blocked, you make a sensible call, say what you're assuming, and explain how you'd course-correct. We'd rather you act and be slightly wrong than sit still. Find the smarter path. You ask why before how. You dig into what the real problem is instead of just building what the spec says, and you're happy to question 'that's how it's always been done' when the reason behind it has gone stale. See it through. When something's yours, it lands. No loose ends, no surprises for whoever picks it up next. You keep people posted when things change, and if something falls between roles, you catch it. Raise the bar. You do the best job possible in the time you've got, whether that's a day or a month. Sometimes that means deep craft; sometimes the smartest move is quick and scrappy. It's about good judgement, and we hold each other to it without blame or politics. Play to win. You care about the mission but don't take yourself too seriously. You say 'I' when things go wrong and 'we' when they go right, trust teammates to do things their own way, and bring a bit of humour when the pressure's on. Sound like you on a normal working day? We'd love to meet you.
Engineering Manager, Dedicated Integrations Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500 is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. We're looking for a technical engineering manager to lead a team building and operating large-scale distributed systems. The ideal candidate combines deep technical expertise with strong operational instincts and a passion for building high-performing teams. You will lead the Dedicated Platform Integration team, responsible for the integration of third-party and modular features in the GitLab ecosystem, for Dedicated platform hosted SaaS. Key Responsibilities: Enable effective execution with Quality and Speed, in partnership with the team's Product Manager Ensure 3+ 9s availability of Dedicated infrastructure, ensuring security and automating for maximum scalability and number of tenants. Provide clear direction, meaningful feedback and foster an environment where meaningless toil gets ruthlessly automated and Devops ownership is enforced. Continuously improved owned artifacts in a direction of optimizing platforms for self-service ownership of production for feature implementers. Recruitment, onboarding and development of excellent and productive team members. Be a role model for the team: provide Proof of concepts, agentic mindset and extreme simplification of processes and removal of human toil. Show and Tell, not only Tell. Role model Incident Management best-practices, lead in fast resolutions, escalations and train and codify best practices to the whole of GitLab Data driven approach to prioritization, impact quantification and management of risk and technical debt.Able to use AI to demonstrate concepts and translate technical complexity to drive stakeholder decisions. What you'll bring: Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps A history of building and managing high-performing, accountable team cultures, including managing out when necessary Comfort driving complex projects to completion without relying on a dedicated TPM Experience leading distributed and remote teams effectively Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See alsoGitLab's EEO Policy andEEO is the Law . If you have a disability or special need that requiresaccommodation , please let us know during therecruiting process . Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in GitLab's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches . click apply for full job details
Aug 21, 2026
Full time
Engineering Manager, Dedicated Integrations Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500 is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. We're looking for a technical engineering manager to lead a team building and operating large-scale distributed systems. The ideal candidate combines deep technical expertise with strong operational instincts and a passion for building high-performing teams. You will lead the Dedicated Platform Integration team, responsible for the integration of third-party and modular features in the GitLab ecosystem, for Dedicated platform hosted SaaS. Key Responsibilities: Enable effective execution with Quality and Speed, in partnership with the team's Product Manager Ensure 3+ 9s availability of Dedicated infrastructure, ensuring security and automating for maximum scalability and number of tenants. Provide clear direction, meaningful feedback and foster an environment where meaningless toil gets ruthlessly automated and Devops ownership is enforced. Continuously improved owned artifacts in a direction of optimizing platforms for self-service ownership of production for feature implementers. Recruitment, onboarding and development of excellent and productive team members. Be a role model for the team: provide Proof of concepts, agentic mindset and extreme simplification of processes and removal of human toil. Show and Tell, not only Tell. Role model Incident Management best-practices, lead in fast resolutions, escalations and train and codify best practices to the whole of GitLab Data driven approach to prioritization, impact quantification and management of risk and technical debt.Able to use AI to demonstrate concepts and translate technical complexity to drive stakeholder decisions. What you'll bring: Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps A history of building and managing high-performing, accountable team cultures, including managing out when necessary Comfort driving complex projects to completion without relying on a dedicated TPM Experience leading distributed and remote teams effectively Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See alsoGitLab's EEO Policy andEEO is the Law . If you have a disability or special need that requiresaccommodation , please let us know during therecruiting process . Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in GitLab's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches . click apply for full job details
Join our BtoB Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools, Drybar , Curlsmith , Revlon , and Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere, every day.Position: Customer Service Manager (BtoB)Department: Customer Service/OperationsWork Location: London, EnglandWork Type: Permanent, Full time, Hybrid (working 3 days onsite)What you will be doing:The Customer Service Manager leads the SOTL (Sports, Outdoor, Travel & Lifestyle) B2B Customer Service team, providing leadership, direction, and coaching in alignment with company policies, operational standards, and departmental objectives.You will oversee the Customer Service operations for the Osprey and Hydro Flask brands within the SOTL European business, ensuring operational excellence by driving process efficiency, establishing and monitoring key performance indicators (KPIs), and delivering high-performance service standards. The role also champions continuous improvement by leading initiatives and projects that enhance processes, tools, and overall operational effectiveness.As a key representative of the Customer Service & Operations functions, the Customer Service Manager demonstrates strong decision-making, effective stakeholder management, and clear communication across the organization. The role promotes company objectives and team values while fostering a customer-centric culture that builds long-term customer loyalty through exceptional service and strong relationships.Key ResponsibilitiesOwn Customer Service tools, processes, and Standard Operating Procedures (SOPs), continuously identifying opportunities to improve efficiency, enhance customer experience, and optimize operations through new initiatives and projects.Leading and developing a team of eight direct reports by inspiring, coaching, and motivating through regular one-to-one meetings, team meetings, performance reviews, and ongoing feedback. Setting clear team and individual objectives aligned with business priorities.Drive Customer Service team performance by ensuring excellence in order management, communication quality, and customer inquiry resolution. Establish, monitor, and analyze key performance indicators (KPIs) to achieve operational and service excellence.Monitor order intake and coordinate order releases to the warehouse, working closely with Logistics and Warehouse teams to ensure timely execution and achievement of monthly, quarterly, and annual business targets.Oversee pre-season and call-off order management, ensuring effective planning, resource allocation, and team readiness to successfully manage peak order volumes.Build and maintain strong cross-functional partnerships with Sales, Logistics, Warehouse, and other key stakeholders to ensure seamless communication, efficient issue resolution, and alignment on business prioritiesSkills needed to be successful in this role:Minimum of 5 years' experience in people management in a Customer Support role BtoB experience preferred.Advanced knowledge of all software/applications used including Excel, (Oracle experience would be a plus)Excellent communication and interpersonal skillsA commercial mindset and proven dedication to support the business in meeting and exceeding targetsMinimum Qualifications:Related experience or qualifications in Operations, Customer service, Business Management and logisticsAuthorized to work in the UK on a full-time basisFully able to work 3 days a week in a London office locationWhat do we offer?Competitive compensation package depending on experience and skillsCollective Health Insurance or Gym AllowanceMobility allowanceFlexible work policy with regards to working hours and work from homeIncreased flexi-days package after 1 year of servicePerkboxModern office with collaborative workspacesEmployee assistance counselling lineEmployee discounts on all our EMEA productsLunch and LearnsCompany closure between Christmas and New Year'sEmployee Stock Purchase PlanThe chance to work in an international, diverse, and inclusive environment!Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon - many of which rank or in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
Aug 21, 2026
Full time
Join our BtoB Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools, Drybar , Curlsmith , Revlon , and Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere, every day.Position: Customer Service Manager (BtoB)Department: Customer Service/OperationsWork Location: London, EnglandWork Type: Permanent, Full time, Hybrid (working 3 days onsite)What you will be doing:The Customer Service Manager leads the SOTL (Sports, Outdoor, Travel & Lifestyle) B2B Customer Service team, providing leadership, direction, and coaching in alignment with company policies, operational standards, and departmental objectives.You will oversee the Customer Service operations for the Osprey and Hydro Flask brands within the SOTL European business, ensuring operational excellence by driving process efficiency, establishing and monitoring key performance indicators (KPIs), and delivering high-performance service standards. The role also champions continuous improvement by leading initiatives and projects that enhance processes, tools, and overall operational effectiveness.As a key representative of the Customer Service & Operations functions, the Customer Service Manager demonstrates strong decision-making, effective stakeholder management, and clear communication across the organization. The role promotes company objectives and team values while fostering a customer-centric culture that builds long-term customer loyalty through exceptional service and strong relationships.Key ResponsibilitiesOwn Customer Service tools, processes, and Standard Operating Procedures (SOPs), continuously identifying opportunities to improve efficiency, enhance customer experience, and optimize operations through new initiatives and projects.Leading and developing a team of eight direct reports by inspiring, coaching, and motivating through regular one-to-one meetings, team meetings, performance reviews, and ongoing feedback. Setting clear team and individual objectives aligned with business priorities.Drive Customer Service team performance by ensuring excellence in order management, communication quality, and customer inquiry resolution. Establish, monitor, and analyze key performance indicators (KPIs) to achieve operational and service excellence.Monitor order intake and coordinate order releases to the warehouse, working closely with Logistics and Warehouse teams to ensure timely execution and achievement of monthly, quarterly, and annual business targets.Oversee pre-season and call-off order management, ensuring effective planning, resource allocation, and team readiness to successfully manage peak order volumes.Build and maintain strong cross-functional partnerships with Sales, Logistics, Warehouse, and other key stakeholders to ensure seamless communication, efficient issue resolution, and alignment on business prioritiesSkills needed to be successful in this role:Minimum of 5 years' experience in people management in a Customer Support role BtoB experience preferred.Advanced knowledge of all software/applications used including Excel, (Oracle experience would be a plus)Excellent communication and interpersonal skillsA commercial mindset and proven dedication to support the business in meeting and exceeding targetsMinimum Qualifications:Related experience or qualifications in Operations, Customer service, Business Management and logisticsAuthorized to work in the UK on a full-time basisFully able to work 3 days a week in a London office locationWhat do we offer?Competitive compensation package depending on experience and skillsCollective Health Insurance or Gym AllowanceMobility allowanceFlexible work policy with regards to working hours and work from homeIncreased flexi-days package after 1 year of servicePerkboxModern office with collaborative workspacesEmployee assistance counselling lineEmployee discounts on all our EMEA productsLunch and LearnsCompany closure between Christmas and New Year'sEmployee Stock Purchase PlanThe chance to work in an international, diverse, and inclusive environment!Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon - many of which rank or in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
